Service Desk Analyst Jobs in Hampshire

Service Desk Analyst
South East > Hampshire

The median Service Desk Analyst salary in Hampshire is £25,250 per year according to job vacancies posted during the 6 months to 23 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
23 Apr 2024
Same period 2023 Same period 2022
Rank 162 134 180
Rank change year-on-year -28 +46 0
Permanent jobs requiring a Service Desk Analyst 23 39 68
As % of all permanent jobs advertised in Hampshire 0.59% 1.31% 1.31%
As % of the Job Titles category 0.63% 1.38% 1.35%
Number of salaries quoted 20 38 60
10th Percentile £21,125 - £20,500
25th Percentile £22,750 £23,500 £22,281
Median annual salary (50th Percentile) £25,250 £25,000 £24,000
Median % change year-on-year +1.00% +4.17% -6.80%
75th Percentile £28,750 £26,750 £26,000
90th Percentile £28,875 £28,750 £30,000
South East median annual salary £26,000 £26,500 £26,000
% change year-on-year -1.89% +1.92% -3.70%

All Permanent IT Job Vacancies
Hampshire

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Hampshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Hampshire with a recognized job title 3,674 2,820 5,049
% of permanent jobs with a recognized job title 94.33% 94.73% 97.38%
Number of salaries quoted 2,866 2,062 3,682
10th Percentile £26,625 £28,500 £29,750
25th Percentile £35,750 £37,000 £38,750
Median annual salary (50th Percentile) £50,000 £51,525 £52,500
Median % change year-on-year -2.96% -1.86% +10.53%
75th Percentile £63,750 £70,000 £68,750
90th Percentile £73,750 £80,000 £81,250
South East median annual salary £50,000 £55,000 £55,000
% change year-on-year -9.09% - +10.00%

Service Desk Analyst
Job Vacancy Trend in Hampshire

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in Hampshire.

Job vacancy trend for Service Desk Analyst in Hampshire

Service Desk Analyst
Salary Trend in Hampshire

3-month moving average salary quoted in jobs citing Service Desk Analyst in Hampshire.

Salary trend for Service Desk Analyst in Hampshire

Service Desk Analyst
Salary Histogram in Hampshire

Salary distribution for jobs citing Service Desk Analyst in Hampshire over the 6 months to 23 April 2024.

Salary histogram for Service Desk Analyst in Hampshire

Service Desk Analyst
Job Locations in Hampshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the Hampshire region over the 6 months to 23 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Southampton +2 6 £27,500 +3.77% 1
Basingstoke -19 6 £27,500 +10.00% 1
Portsmouth +14 3 £23,200 -18.60% 1
Fareham +5 2 £22,500 -
Havant - 1 - - 1
Andover - 1 £35,000 -
Service Desk Analyst
South East

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in Hampshire

For the 6 months to 23 April 2024, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Hampshire region featuring Service Desk Analyst in the job title.

1 14 (60.87%) Windows
2 11 (47.83%) Customer Service
2 11 (47.83%) Active Directory
3 9 (39.13%) Microsoft
4 7 (30.43%) Service Management
5 6 (26.09%) Telecoms
5 6 (26.09%) Incident Management
5 6 (26.09%) Problem Management
6 5 (21.74%) LAN
6 5 (21.74%) TCP/IP
6 5 (21.74%) VPN
6 5 (21.74%) Windows Server
6 5 (21.74%) Microsoft 365
7 4 (17.39%) Self-Motivation
7 4 (17.39%) Social Skills
8 3 (13.04%) Organisational Skills
8 3 (13.04%) Remote Desktop
8 3 (13.04%) Proactive Management
8 3 (13.04%) EPoS
8 3 (13.04%) Hyper-V
8 3 (13.04%) Facilities Management
8 3 (13.04%) Change Management
8 3 (13.04%) Retail
9 2 (8.70%) Agile
9 2 (8.70%) Firewall
9 2 (8.70%) Kofax
9 2 (8.70%) Degree
9 2 (8.70%) Computer Science
9 2 (8.70%) Trend Analysis
9 2 (8.70%) Process Management

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in Hampshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 2 (8.70%) Microsoft Office
Cloud Services
1 5 (21.74%) Microsoft 365
Communications & Networking
1 5 (21.74%) LAN
1 5 (21.74%) TCP/IP
1 5 (21.74%) VPN
2 3 (13.04%) Remote Desktop
3 2 (8.70%) Firewall
Database & Business Intelligence
1 1 (4.35%) Oracle Reports
General
1 6 (26.09%) Telecoms
2 4 (17.39%) Social Skills
3 3 (13.04%) Organisational Skills
3 3 (13.04%) Retail
4 1 (4.35%) Analytical Skills
4 1 (4.35%) Finance
4 1 (4.35%) Law
4 1 (4.35%) Legal
Miscellaneous
1 4 (17.39%) Self-Motivation
2 3 (13.04%) EPoS
Operating Systems
1 14 (60.87%) Windows
2 5 (21.74%) Windows Server
3 2 (8.70%) Windows 10
4 1 (4.35%) Linux
4 1 (4.35%) Mac OS
4 1 (4.35%) Unix
Processes & Methodologies
1 11 (47.83%) Customer Service
2 7 (30.43%) Service Management
3 6 (26.09%) Incident Management
3 6 (26.09%) Problem Management
4 3 (13.04%) Change Management
4 3 (13.04%) Facilities Management
4 3 (13.04%) Proactive Management
5 2 (8.70%) Agile
5 2 (8.70%) Computer Science
5 2 (8.70%) ITIL
5 2 (8.70%) Process Management
5 2 (8.70%) Robotic Process Automation
5 2 (8.70%) Trend Analysis
6 1 (4.35%) Budgeting
6 1 (4.35%) Budgeting and Forecasting
6 1 (4.35%) Continuous Improvement
6 1 (4.35%) Cybersecurity
6 1 (4.35%) ITSM
6 1 (4.35%) Programme Management
6 1 (4.35%) Time Management
Qualifications
1 2 (8.70%) Degree
System Software
1 11 (47.83%) Active Directory
2 3 (13.04%) Hyper-V
Systems Management
1 1 (4.35%) IBM BigFix
1 1 (4.35%) Tivoli
Vendors
1 9 (39.13%) Microsoft
2 2 (8.70%) Kofax
3 1 (4.35%) Oracle
3 1 (4.35%) Remedy
3 1 (4.35%) ServiceNow