Period
to 26 July 2017

The median annual salary for a Service Desk Analyst was £22,500 in advertised job vacancies in Hampshire during the 6 months to 26 July 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
South East > Hampshire
6 months to
26 Jul 2017
Same period 2016 Same period 2015
Rank 176 202 172
Rank change year-on-year +26 -30 +37
Permanent jobs requiring a Service Desk Analyst 67 68 112
As % of all permanent IT jobs advertised in Hampshire 1.12% 0.98% 1.50%
As % of the Job Titles category 1.16% 1.00% 1.53%
Number of salaries quoted 55 68 97
Hampshire median annual salary £22,500 £20,250 £22,000
Median salary % change year-on-year +11.11% -7.95% +10.00%
10th Percentile £18,500 £17,750 £18,400
90th Percentile £24,800 £23,000 £26,500
South East median annual salary £23,000 £22,500 £22,500
% change year-on-year +2.22% - +2.27%

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in Hampshire. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
Hampshire
Permanent job vacancies with a job title containing a recognized job role 5795 6782 7311
As % of all permanent IT job vacancies advertised in Hampshire 96.86% 97.68% 98.16%
Number of salaries quoted 5049 5965 6031
Hampshire median annual salary £41,500 £40,000 £41,500
Median salary % change year-on-year +3.75% -3.61% +3.75%
10th Percentile £24,250 £24,500 £24,000
90th Percentile £63,750 £60,000 £61,250
South East median annual salary £45,000 £45,000 £44,000
% change year-on-year - +2.27% +3.53%

Service Desk Analyst
Job Vacancy Trend in Hampshire

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in Hampshire.

Job vacancy trend for Service Desk Analyst in Hampshire

Service Desk Analyst
Salary Trend in Hampshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in Hampshire.

Salary trend for Service Desk Analyst in Hampshire

Service Desk Analyst
Job Locations in Hampshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the Hampshire region over the 6 months to 26 July 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Portsmouth - 25 £23,500 -
Basingstoke +3 12 £21,250 +8.97%
Farnborough +13 11 £26,000 +36.84% 3
Southampton -12 8 £19,000 -6.17%
Fareham - 3 £23,500 - 2
Fleet - 2 £23,500 -
Service Desk Analyst
South East

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in Hampshire

For the 6 months to 26 July 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Hampshire region featuring Service Desk Analyst in the job title.

1 50 (74.63%) Microsoft
2 46 (68.66%) Windows
3 45 (67.16%) Microsoft Office
4 42 (62.69%) ITIL
5 41 (61.19%) Active Directory
6 30 (44.78%) Windows 7
7 26 (38.81%) Microsoft Certification
8 25 (37.31%) MS Exchange
9 23 (34.33%) Security Cleared
9 23 (34.33%) SC Cleared
10 22 (32.84%) LAN
11 21 (31.34%) WAN
12 20 (29.85%) MCDST
13 19 (28.36%) MCP
14 17 (25.37%) MCTS
14 17 (25.37%) MCITP
14 17 (25.37%) Driving Licence
15 12 (17.91%) SLA
16 9 (13.43%) Office 365
17 8 (11.94%) Hyper-V
17 8 (11.94%) Windows XP
18 7 (10.45%) Windows 8
18 7 (10.45%) Windows Server
19 6 (8.96%) Windows 10
19 6 (8.96%) VMware Infrastructure
19 6 (8.96%) Management Information System
19 6 (8.96%) Replication
19 6 (8.96%) VMware
19 6 (8.96%) SQL
20 5 (7.46%) Wireless

Service Desk Analyst Skill Set
Co-occurring IT Skills in Hampshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 25 (37.31%) MS Exchange
2 2 (2.99%) Exchange Server 2010
2 2 (2.99%) Exchange Server 2013
Applications
1 45 (67.16%) Microsoft Office
2 4 (5.97%) Microsoft Excel
3 2 (2.99%) Microsoft PowerPoint
3 2 (2.99%) MS Visio
Cloud Services
1 9 (13.43%) Office 365
Communications & Networking
1 22 (32.84%) LAN
2 21 (31.34%) WAN
3 5 (7.46%) Wireless
4 4 (5.97%) Firewall
4 4 (5.97%) Unified Communications
5 3 (4.48%) Internet
6 2 (2.99%) DHCP
6 2 (2.99%) DNS
7 1 (1.49%) Intranet
7 1 (1.49%) TCP/IP
7 1 (1.49%) VPN
General
1 5 (7.46%) Finance
2 4 (5.97%) Publishing
3 2 (2.99%) Electronics
3 2 (2.99%) Manufacturing
3 2 (2.99%) Marketing
3 2 (2.99%) Telecoms
Miscellaneous
1 17 (25.37%) Driving Licence
2 6 (8.96%) Management Information System
2 6 (8.96%) Replication
3 3 (4.48%) Enterprise Storage
4 1 (1.49%) Internet of Things
4 1 (1.49%) Robotics
Operating Systems
1 46 (68.66%) Windows
2 30 (44.78%) Windows 7
3 8 (11.94%) Windows XP
4 7 (10.45%) Windows 8
4 7 (10.45%) Windows Server
5 6 (8.96%) Windows 10
6 4 (5.97%) Apple iOS
6 4 (5.97%) Linux
7 3 (4.48%) Windows Server 2012
8 2 (2.99%) Unix
9 1 (1.49%) Windows 2000
9 1 (1.49%) Windows Server 2003
9 1 (1.49%) Windows Server 2008
9 1 (1.49%) Windows Vista
Processes & Methodologies
1 42 (62.69%) ITIL
2 5 (7.46%) ITSM
3 4 (5.97%) E-Commerce
3 4 (5.97%) Software License Management
4 3 (4.48%) Time Management
5 2 (2.99%) Business Intelligence
5 2 (2.99%) Digital Marketing
5 2 (2.99%) Incident Management
5 2 (2.99%) Network Monitoring
5 2 (2.99%) Programme Management
5 2 (2.99%) Root Cause Analysis
5 2 (2.99%) Service Delivery
5 2 (2.99%) Service Desk Management
5 2 (2.99%) Task Automation
6 1 (1.49%) Artificial Intelligence
6 1 (1.49%) Data Protection
6 1 (1.49%) Document Management
6 1 (1.49%) Mentoring
6 1 (1.49%) Problem Management
6 1 (1.49%) Release Management
Programming Languages
1 6 (8.96%) SQL
2 1 (1.49%) C
Qualifications
1 26 (38.81%) Microsoft Certification
2 23 (34.33%) SC Cleared
2 23 (34.33%) Security Cleared
3 20 (29.85%) MCDST
4 19 (28.36%) MCP
5 17 (25.37%) MCITP
5 17 (25.37%) MCTS
6 4 (5.97%) A+ Certification
6 4 (5.97%) ITIL Certification
7 3 (4.48%) DV Cleared
8 2 (2.99%) Degree
8 2 (2.99%) MCSA
8 2 (2.99%) Network+ Certification
Quality Assurance & Compliance
1 12 (17.91%) SLA
System Software
1 41 (61.19%) Active Directory
2 8 (11.94%) Hyper-V
3 6 (8.96%) VMware Infrastructure
4 2 (2.99%) vSphere
Systems Management
1 2 (2.99%) SCCM
Vendors
1 50 (74.63%) Microsoft
2 6 (8.96%) VMware
3 4 (5.97%) Apple
3 4 (5.97%) Citrix
3 4 (5.97%) Dell
3 4 (5.97%) SolarWinds
4 3 (4.48%) Dell Compellent
4 3 (4.48%) NetApp
5 2 (2.99%) Juniper
5 2 (2.99%) Remedy
5 2 (2.99%) SAP
6 1 (1.49%) Cisco
6 1 (1.49%) Polycom
Farnborough, Hampshire
Redrock Consulting Ltd
Salary: £18000 - £25000 per annum + benefits
Posted: Yesterday
Farnborough, Hampshire
HAYS INFORMATION TECHNOLOGY
Salary: £24000 - £27000 per annum + Benefits
Posted: Yesterday
Farnborough, Hampshire
Experis Ltd
Posted: 6 days ago
Fareham, Hampshire
Leidos
Salary: £20000 - £25000 per annum
Posted: 20 days ago
Fareham
aap3
Salary: £23000 - £25000.00 per annum + benefits package
Posted: 23 days ago