Period
to 25 May 2019

The following table provides summary statistics for permanent job vacancies advertised in Hertfordshire with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 25 May 2019 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
East of England > Hertfordshire
6 months to
25 May 2019
Same period 2018 Same period 2017
Rank 92 84 55
Rank change year-on-year -8 -29 -9
Permanent jobs citing SLA 84 153 189
As % of all permanent IT jobs advertised in Hertfordshire 2.72% 3.22% 4.46%
As % of the Quality Assurance & Compliance category 20.49% 26.11% 35.33%
Number of salaries quoted 78 132 165
Hertfordshire median annual salary £35,000 £27,500 £42,500
Median salary % change year-on-year +27.27% -35.29% +28.79%
10th Percentile £25,000 £21,250 £22,000
90th Percentile £60,750 £67,500 £54,900
East of England median annual salary £35,000 £35,000 £41,500
% change year-on-year - -15.66% +18.57%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Hertfordshire with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Hertfordshire
Permanent vacancies with a requirement for quality assurance or compliance skills 410 586 535
As % of all permanent IT jobs advertised in Hertfordshire 13.29% 12.32% 12.62%
Number of salaries quoted 299 460 457
Hertfordshire median annual salary £46,000 £45,000 £45,000
Median salary % change year-on-year +2.22% - -
10th Percentile £25,250 £23,500 £25,000
90th Percentile £80,000 £67,500 £70,000
East of England median annual salary £45,000 £45,000 £44,500
% change year-on-year - +1.12% -1.11%

SLA
Job Vacancy Trend in Hertfordshire

Job postings citing SLA as a percentage of all IT jobs advertised in Hertfordshire.

Job vacancy trend for SLA in Hertfordshire

SLA
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in Hertfordshire.

Salary trend for SLA in Hertfordshire

SLA
Salary Histogram in Hertfordshire

The salary distribution of IT jobs citing SLA in Hertfordshire over the 6 months to 25 May 2019.

Salary histogram for SLA in Hertfordshire

SLA
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Hertfordshire region over the 6 months to 25 May 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hatfield -15 19 £26,500 -3.64%
Watford +9 17 £29,500 -54.62%
Hemel Hempstead -1 16 £42,000 +90.91% 2
Stevenage -7 5 £42,500 +44.07%
Borehamwood - 4 £60,000 -
Letchworth - 3 £34,000 -
Welwyn Garden City +22 1 - -
Hitchin -4 1 £22,500 +12.50%
Kings Langley - 1 - -
Bishop's Stortford - 1 £37,500 -
St Albans - 1 £24,500 -
SLA
East of England

For the 6 months to 25 May 2019, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Hertfordshire region with a requirement for SLA.

1 47 (55.95%) Windows
1 47 (55.95%) Microsoft
2 29 (34.52%) Active Directory
3 27 (32.14%) ITIL
4 22 (26.19%) VMware
5 19 (22.62%) VMware Infrastructure
6 17 (20.24%) DNS
7 16 (19.05%) Citrix
8 14 (16.67%) SMTP
8 14 (16.67%) Linux
8 14 (16.67%) Windows 7
9 13 (15.48%) Mentoring
9 13 (15.48%) Degree
9 13 (15.48%) VPN
9 13 (15.48%) Windows Server
10 12 (14.29%) Cisco
10 12 (14.29%) Microsoft Certification
10 12 (14.29%) Internet
10 12 (14.29%) VMware Server
10 12 (14.29%) Windows 8
10 12 (14.29%) Office 365
11 11 (13.10%) Bash Shell
11 11 (13.10%) Puppet
11 11 (13.10%) Analytical Skills
11 11 (13.10%) iptables
11 11 (13.10%) Red Hat Enterprise Linux
11 11 (13.10%) Postfix
11 11 (13.10%) NFS
11 11 (13.10%) Apache
11 11 (13.10%) Python

SLA
Co-occurring IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (13.10%) Apache
2 9 (10.71%) SharePoint
3 8 (9.52%) MS Exchange
4 7 (8.33%) Exchange Server 2010
4 7 (8.33%) Exchange Server 2013
5 3 (3.57%) Blackberry Enterprise Server
5 3 (3.57%) Exchange Server 2000
5 3 (3.57%) Exchange Server 2003
5 3 (3.57%) Exchange Server 2007
6 2 (2.38%) Skype for Business
7 1 (1.19%) CICS
Applications
1 11 (13.10%) MS Visio
2 8 (9.52%) Microsoft Office
3 2 (2.38%) Microsoft Excel
Business Applications
1 3 (3.57%) Dynamics CRM
1 3 (3.57%) Unit4 Business World
2 2 (2.38%) Oracle Assets
2 2 (2.38%) Oracle Cash Management
3 1 (1.19%) Postilion
3 1 (1.19%) Remedy ITSM
Cloud Services
1 12 (14.29%) Office 365
2 5 (5.95%) Microsoft Azure
3 3 (3.57%) Azure Active Directory
4 1 (1.19%) Amazon AWS
Communications & Networking
1 17 (20.24%) DNS
2 14 (16.67%) SMTP
3 13 (15.48%) VPN
4 12 (14.29%) Internet
5 9 (10.71%) Firewall
6 7 (8.33%) DHCP
6 7 (8.33%) Intranet
7 4 (4.76%) LAN
7 4 (4.76%) Remote Desktop
7 4 (4.76%) SAN
7 4 (4.76%) Structured Cabling
7 4 (4.76%) VLAN
8 3 (3.57%) iSCSI
8 3 (3.57%) PBX
8 3 (3.57%) TCP/IP
8 3 (3.57%) VoIP
8 3 (3.57%) WAN
8 3 (3.57%) Wireless
9 2 (2.38%) Skype
9 2 (2.38%) Unified Communications
Database & Business Intelligence
1 9 (10.71%) SQL Server
2 2 (2.38%) SQL Server 2008
3 1 (1.19%) DB2
3 1 (1.19%) MongoDB
General
1 9 (10.71%) Games
2 7 (8.33%) Finance
3 4 (4.76%) Retail
3 4 (4.76%) Telecoms
4 3 (3.57%) Billing
5 2 (2.38%) General Ledger
6 1 (1.19%) Legal
Job Titles
1 17 (20.24%) Support Engineer
2 13 (15.48%) Analyst
2 13 (15.48%) Desktop Engineer
3 12 (14.29%) Desktop Support
3 12 (14.29%) Desktop Support Engineer
4 11 (13.10%) Infrastructure Specialist
4 11 (13.10%) Linux Specialist
5 9 (10.71%) Senior Desktop Engineer
5 9 (10.71%) Senior Desktop Support
5 9 (10.71%) Senior Desktop Support Engineer
5 9 (10.71%) Senior Support Engineer
6 8 (9.52%) Support Analyst
7 7 (8.33%) Break Fix Engineer
7 7 (8.33%) IMAC Engineer
8 6 (7.14%) IT Engineer
9 5 (5.95%) 3rd Line Engineer
9 5 (5.95%) IT Support
10 4 (4.76%) 2nd Line Support
10 4 (4.76%) IT Support Engineer
10 4 (4.76%) Team Leader
Libraries, Frameworks & Software Standards
1 11 (13.10%) LAMP
2 9 (10.71%) X-Windows
3 1 (1.19%) ISPF
Miscellaneous
1 11 (13.10%) Analytical Skills
2 9 (10.71%) Self-Motivation
3 6 (7.14%) Data Centre
4 4 (4.76%) Replication
5 3 (3.57%) Blackberry
5 3 (3.57%) PDA
5 3 (3.57%) Public Cloud
5 3 (3.57%) User Experience
6 1 (1.19%) BYOD
6 1 (1.19%) CMDB
6 1 (1.19%) Driving Licence
6 1 (1.19%) EPoS
6 1 (1.19%) Mainframe
6 1 (1.19%) Management Information System
6 1 (1.19%) Renewable Energy
6 1 (1.19%) SCADA
6 1 (1.19%) Smartphone
6 1 (1.19%) Video Conferencing
Operating Systems
1 47 (55.95%) Windows
2 14 (16.67%) Linux
2 14 (16.67%) Windows 7
3 13 (15.48%) Windows Server
4 12 (14.29%) Windows 8
5 11 (13.10%) Red Hat Enterprise Linux
6 10 (11.90%) Mac OS X
7 9 (10.71%) Windows 10
8 8 (9.52%) Windows Server 2008
9 5 (5.95%) Android
9 5 (5.95%) Windows Server 2012
10 3 (3.57%) Apple iOS
10 3 (3.57%) Windows 2000
10 3 (3.57%) Windows Server 2003
11 1 (1.19%) zOS
Processes & Methodologies
1 27 (32.14%) ITIL
2 13 (15.48%) Mentoring
3 9 (10.71%) Service Management
4 8 (9.52%) Cybersecurity
4 8 (9.52%) Decision-Making
4 8 (9.52%) Disaster Recovery
4 8 (9.52%) ITIL V3
4 8 (9.52%) Problem Management
4 8 (9.52%) Service Delivery
5 7 (8.33%) Break/Fix
5 7 (8.33%) Capacity Management
5 7 (8.33%) Incident Management
5 7 (8.33%) Problem-Solving
5 7 (8.33%) Project Management
6 6 (7.14%) Active Listening
6 6 (7.14%) Change Management
6 6 (7.14%) Patch Management
7 5 (5.95%) Business Continuity
7 5 (5.95%) PRINCE2
7 5 (5.95%) Root Cause Analysis
Programming Languages
1 11 (13.10%) Bash Shell
1 11 (13.10%) Perl
1 11 (13.10%) Python
2 9 (10.71%) SQL
3 7 (8.33%) PowerShell
4 3 (3.57%) C
5 1 (1.19%) JCL
Qualifications
1 13 (15.48%) Degree
2 12 (14.29%) Microsoft Certification
3 11 (13.10%) Computer Science Degree
4 10 (11.90%) MCP
5 8 (9.52%) Security Cleared
6 6 (7.14%) MCTS
7 5 (5.95%) SC Cleared
8 4 (4.76%) CCNA
8 4 (4.76%) Cisco Certification
9 3 (3.57%) CCAA
9 3 (3.57%) Citrix Certification
9 3 (3.57%) RHCE
9 3 (3.57%) VMware Certified Professional (VCP)
10 1 (1.19%) A+ Certification
10 1 (1.19%) ISEB
10 1 (1.19%) MOS
10 1 (1.19%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 5 (5.95%) ISO/IEC 27001
2 4 (4.76%) PCI DSS
3 3 (3.57%) Cyber Essentials
4 2 (2.38%) GDPR
5 1 (1.19%) ISO/IEC 20000
5 1 (1.19%) PA-DSS
System Software
1 29 (34.52%) Active Directory
2 19 (22.62%) VMware Infrastructure
3 12 (14.29%) VMware Server
4 11 (13.10%) iptables
4 11 (13.10%) NFS
4 11 (13.10%) Postfix
4 11 (13.10%) Samba
5 4 (4.76%) Hyper-V
6 3 (3.57%) VMware Workstation
7 1 (1.19%) Firmware
7 1 (1.19%) Job Entry Subsystem
7 1 (1.19%) Time Sharing Option
7 1 (1.19%) Virtual Desktop
7 1 (1.19%) VMware ESXi
7 1 (1.19%) vSphere
7 1 (1.19%) XenApp
7 1 (1.19%) XenDesktop
Systems Management
1 11 (13.10%) Puppet
2 3 (3.57%) MAILsweeper
2 3 (3.57%) Munin
2 3 (3.57%) Nagios
3 2 (2.38%) vCenter Server
4 1 (1.19%) AirWatch
4 1 (1.19%) Backup Exec
4 1 (1.19%) Cisco UCCE
4 1 (1.19%) FortiGate
4 1 (1.19%) Norton AntiVirus
4 1 (1.19%) SCCM
4 1 (1.19%) WSUS
Vendors
1 47 (55.95%) Microsoft
2 22 (26.19%) VMware
3 16 (19.05%) Citrix
4 12 (14.29%) Cisco
5 4 (4.76%) Apple
5 4 (4.76%) HP
5 4 (4.76%) Remedy
5 4 (4.76%) SonicWALL
5 4 (4.76%) Sophos
6 3 (3.57%) Clearswift
6 3 (3.57%) IronPort
6 3 (3.57%) TOWER Software
6 3 (3.57%) Trend Micro
7 2 (2.38%) Oracle
8 1 (1.19%) BMC
8 1 (1.19%) Dell
8 1 (1.19%) IBM
8 1 (1.19%) Juniper
8 1 (1.19%) McAfee
8 1 (1.19%) Symantec