Period
to 22 February 2018

The following table provides summary statistics for permanent job vacancies advertised in Hertfordshire with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 22 February 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
East of England > Hertfordshire
6 months to
22 Feb 2018
Same period 2017 Same period 2016
Rank 76 59 51
Rank change year-on-year -17 -8 +28
Permanent jobs citing SLA 183 187 248
As % of all permanent IT jobs advertised in Hertfordshire 3.76% 4.10% 4.85%
As % of the Quality Assurance & Compliance category 28.73% 32.02% 33.74%
Number of salaries quoted 157 152 155
Hertfordshire median annual salary £28,500 £37,500 £35,000
Median salary % change year-on-year -24.00% +7.14% -17.65%
10th Percentile £22,000 £21,000 £20,400
90th Percentile £66,750 £63,625 £62,500
East of England median annual salary £32,000 £40,000 £37,500
% change year-on-year -20.00% +6.67% -11.76%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Hertfordshire with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Hertfordshire
Permanent vacancies with a requirement for quality assurance or compliance skills 637 584 735
As % of all permanent IT jobs advertised in Hertfordshire 13.08% 12.79% 14.36%
Number of salaries quoted 517 500 496
Hertfordshire median annual salary £47,000 £45,000 £45,000
Median salary % change year-on-year +4.44% - -
10th Percentile £23,500 £25,000 £25,750
90th Percentile £67,500 £67,500 £73,000
East of England median annual salary £45,000 £45,000 £45,000

SLA
Job Vacancy Trend in Hertfordshire

Job postings citing SLA as a percentage of all IT jobs advertised in Hertfordshire.

Job vacancy trend for SLA in Hertfordshire

SLA
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in Hertfordshire.

Salary trend for SLA in Hertfordshire

SLA
Salary Histogram in Hertfordshire

The salary distribution of IT jobs citing SLA in Hertfordshire over the 6 months to 22 February 2018.

Salary histogram for SLA in Hertfordshire

SLA
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Hertfordshire region over the 6 months to 22 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hatfield -8 57 £28,250 +17.71% 5
Hemel Hempstead -1 46 £22,000 -51.11%
Watford +18 33 £35,000 -22.22% 2
Welwyn Garden City -4 19 £35,000 -13.58%
Rickmansworth -7 3 £32,000 -44.35%
Stevenage -8 3 £28,000 +47.37% 2
Hitchin - 2 £20,000 -
Borehamwood - 2 £36,500 -
SLA
East of England

For the 6 months to 22 February 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Hertfordshire region with a requirement for SLA.

1 111 (60.66%) Windows
2 87 (47.54%) ITIL
3 78 (42.62%) Microsoft
4 51 (27.87%) Microsoft Office
5 48 (26.23%) Management Information System
6 46 (25.14%) Service Management
7 45 (24.59%) Problem Management
8 44 (24.04%) Proactive Management
9 42 (22.95%) ITSM
9 42 (22.95%) HP
10 40 (21.86%) Active Directory
10 40 (21.86%) Business Intelligence
10 40 (21.86%) Spreadsheet
11 36 (19.67%) Security Cleared
12 35 (19.13%) Finance
13 33 (18.03%) Citrix
14 31 (16.94%) Windows Server
15 30 (16.39%) Windows 7
15 30 (16.39%) Cisco Certification
15 30 (16.39%) Cisco
16 28 (15.30%) Windows 8
17 27 (14.75%) VMware
18 26 (14.21%) Degree
19 24 (13.11%) WAN
20 23 (12.57%) LAN
21 22 (12.02%) MS Exchange
21 22 (12.02%) Linux
21 22 (12.02%) Firewall
22 21 (11.48%) VPN
22 21 (11.48%) Analytical Skills

SLA
Co-occurring IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (12.02%) MS Exchange
2 14 (7.65%) CMS
3 10 (5.46%) Oracle SOA Suite
4 9 (4.92%) Exchange Server 2010
5 7 (3.83%) Oracle Service Bus
5 7 (3.83%) WebLogic
5 7 (3.83%) WebSphere
6 5 (2.73%) Adobe Experience Manager
6 5 (2.73%) Exchange Server 2007
6 5 (2.73%) Exchange Server 2013
7 2 (1.09%) SharePoint Server
8 1 (0.55%) SharePoint
8 1 (0.55%) SharePoint 2013
8 1 (0.55%) Skype for Business
Applications
1 51 (27.87%) Microsoft Office
2 40 (21.86%) Spreadsheet
3 1 (0.55%) Microsoft Excel
Business Applications
1 2 (1.09%) PeopleSoft HCM
1 2 (1.09%) PeopleSoft HRMS
2 1 (0.55%) Remedy ITSM
Cloud Services
1 14 (7.65%) Office 365
2 7 (3.83%) Microsoft Azure
3 6 (3.28%) Mimecast
Communications & Networking
1 24 (13.11%) WAN
2 23 (12.57%) LAN
3 22 (12.02%) Firewall
4 21 (11.48%) VPN
5 15 (8.20%) TCP/IP
6 13 (7.10%) SAN
7 11 (6.01%) DHCP
7 11 (6.01%) DNS
8 10 (5.46%) VLAN
9 7 (3.83%) BGP
9 7 (3.83%) FTP
9 7 (3.83%) HSRP
9 7 (3.83%) HTTP
9 7 (3.83%) HTTPS
9 7 (3.83%) Intrusion Detection
9 7 (3.83%) OSPF
9 7 (3.83%) TACACS
9 7 (3.83%) tcpdump
9 7 (3.83%) Telnet
9 7 (3.83%) Wireshark
Database & Business Intelligence
1 19 (10.38%) SQL Server
2 12 (6.56%) MySQL
3 7 (3.83%) MongoDB
3 7 (3.83%) Oracle Database 12c
4 3 (1.64%) Oracle Database
4 3 (1.64%) Oracle Database 10g
5 1 (0.55%) Amazon RDS
Development Applications
1 5 (2.73%) Maven
2 1 (0.55%) Git (software)
2 1 (0.55%) Grunt
General
1 35 (19.13%) Finance
2 13 (7.10%) Back Office
2 13 (7.10%) Military
3 10 (5.46%) Telecoms
4 9 (4.92%) Advertising
5 6 (3.28%) Games
6 3 (1.64%) French Language
6 3 (1.64%) German Language
7 1 (0.55%) Banking
7 1 (0.55%) Billing
7 1 (0.55%) Marketing
7 1 (0.55%) Retail
Job Titles
1 60 (32.79%) Analyst
2 50 (27.32%) Administrator
3 44 (24.04%) Service Analyst
4 32 (17.49%) Desktop Support
5 25 (13.66%) Support Engineer
6 19 (10.38%) 2nd Line Support
6 19 (10.38%) IT Support
7 17 (9.29%) Network Engineer
7 17 (9.29%) Support Technician
8 15 (8.20%) Support Analyst
9 14 (7.65%) Desktop Support Technician
9 14 (7.65%) Desktop Technician
10 11 (6.01%) 2nd Line Support Analyst
10 11 (6.01%) 3rd Line Engineer
11 10 (5.46%) 1st/2nd Line Support
11 10 (5.46%) Desktop Engineer
11 10 (5.46%) Desktop Support Engineer
11 10 (5.46%) Network Support
12 9 (4.92%) IT Administrator
12 9 (4.92%) IT Engineer
Libraries, Frameworks & Software Standards
1 18 (9.84%) Web Services
2 12 (6.56%) REST
3 11 (6.01%) XML
4 9 (4.92%) J2EE
4 9 (4.92%) Spring
5 7 (3.83%) Middleware
5 7 (3.83%) Oracle Fusion
5 7 (3.83%) POSIX
5 7 (3.83%) SOAP
5 7 (3.83%) XML Messaging
6 6 (3.28%) AngularJS
6 6 (3.28%) CSS
6 6 (3.28%) jQuery
6 6 (3.28%) Sass
6 6 (3.28%) Twitter Bootstrap
7 5 (2.73%) Spring MVC
8 4 (2.19%) Hibernate
8 4 (2.19%) Java EE
9 3 (1.64%) XMPP
10 1 (0.55%) .NET Framework
Miscellaneous
1 48 (26.23%) Management Information System
2 21 (11.48%) Analytical Skills
3 11 (6.01%) Computer Science
4 10 (5.46%) Data Centre
5 7 (3.83%) Blackberry
5 7 (3.83%) Client/Server
6 3 (1.64%) iPad
6 3 (1.64%) Virtual Team
7 2 (1.09%) Data Structures
7 2 (1.09%) Driving Licence
7 2 (1.09%) Fintech
7 2 (1.09%) PMI
8 1 (0.55%) CMDB
8 1 (0.55%) Reference Data
Operating Systems
1 111 (60.66%) Windows
2 31 (16.94%) Windows Server
3 30 (16.39%) Windows 7
4 28 (15.30%) Windows 8
5 22 (12.02%) Linux
6 20 (10.93%) Mac OS X
7 19 (10.38%) Unix
8 11 (6.01%) Windows Server 2008
9 10 (5.46%) Windows Server 2012
10 7 (3.83%) Android
10 7 (3.83%) Apple iOS
10 7 (3.83%) Solaris
11 1 (0.55%) Windows 10
Processes & Methodologies
1 87 (47.54%) ITIL
2 46 (25.14%) Service Management
3 45 (24.59%) Problem Management
4 44 (24.04%) Proactive Management
5 42 (22.95%) ITSM
6 40 (21.86%) Business Intelligence
7 14 (7.65%) Disaster Recovery
7 14 (7.65%) Incident Management
8 13 (7.10%) Document Management
8 13 (7.10%) Mentoring
9 11 (6.01%) Service Delivery
10 10 (5.46%) Network Management
10 10 (5.46%) Service Design
10 10 (5.46%) SOA
11 9 (4.92%) ITIL V3
11 9 (4.92%) Line Management
12 8 (4.37%) Coaching
12 8 (4.37%) Customer Requirements
12 8 (4.37%) Process Improvement
13 7 (3.83%) Proactive Monitoring
Programming Languages
1 11 (6.01%) SQL
2 9 (4.92%) Java
3 5 (2.73%) JavaScript
4 4 (2.19%) PL/SQL
5 2 (1.09%) C
6 1 (0.55%) C#
Qualifications
1 36 (19.67%) Security Cleared
2 30 (16.39%) Cisco Certification
3 26 (14.21%) Degree
4 17 (9.29%) CCNA
5 16 (8.74%) SC Cleared
6 13 (7.10%) CCNP
7 9 (4.92%) Microsoft Certification
8 8 (4.37%) DV Cleared
8 8 (4.37%) MCSA
9 6 (3.28%) CCIE
9 6 (3.28%) MCP
10 4 (2.19%) CCSA
10 4 (2.19%) MCSE
11 3 (1.64%) Computer Science Degree
12 2 (1.09%) PMI Certification
13 1 (0.55%) CCIE Routing and Switching
13 1 (0.55%) HNC
13 1 (0.55%) HND
Quality Assurance & Compliance
1 7 (3.83%) ISO 9001
1 7 (3.83%) ISO/IEC 27001
2 2 (1.09%) QA
System Software
1 40 (21.86%) Active Directory
2 14 (7.65%) VMware Infrastructure
3 11 (6.01%) Hyper-V
4 7 (3.83%) vSphere
5 2 (1.09%) ProxySG
5 2 (1.09%) VMware Workstation
6 1 (0.55%) Microsoft Virtual Server
6 1 (0.55%) Virtual Servers
6 1 (0.55%) VMware ESXi
Systems Management
1 9 (4.92%) SCCM
2 3 (1.64%) AirWatch
2 3 (1.64%) XenMobile
3 1 (0.55%) Backup Exec
Vendors
1 78 (42.62%) Microsoft
2 42 (22.95%) HP
3 33 (18.03%) Citrix
4 30 (16.39%) Cisco
5 27 (14.75%) VMware
6 20 (10.93%) Oracle
7 14 (7.65%) IBM
7 14 (7.65%) Xerox
8 8 (4.37%) NetApp
9 7 (3.83%) Adobe
9 7 (3.83%) Juniper
9 7 (3.83%) Sybase
10 6 (3.28%) Blue Coat
11 5 (2.73%) F5
11 5 (2.73%) Sun
12 3 (1.64%) MobileIron
13 2 (1.09%) PeopleSoft
13 2 (1.09%) Salesforce.com
14 1 (0.55%) Avaya
14 1 (0.55%) CheckPoint