Period
to 15 December 2018

The following table provides summary statistics for permanent job vacancies advertised in Hertfordshire with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 15 December 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
East of England > Hertfordshire
6 months to
15 Dec 2018
Same period 2017 Same period 2016
Rank 107 83 55
Rank change year-on-year -24 -28 +4
Permanent jobs citing SLA 95 169 206
As % of all permanent IT jobs advertised in Hertfordshire 2.49% 3.81% 4.62%
As % of the Quality Assurance & Compliance category 20.56% 31.18% 32.14%
Number of salaries quoted 72 145 162
Hertfordshire median annual salary £35,000 £32,000 £37,500
Median salary % change year-on-year +9.38% -14.67% -6.25%
10th Percentile £23,750 £22,000 £19,125
90th Percentile £67,250 £62,500 £65,000
East of England median annual salary £39,250 £32,000 £40,000
% change year-on-year +22.66% -20.00% +6.67%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Hertfordshire with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Hertfordshire
Permanent vacancies with a requirement for quality assurance or compliance skills 462 542 641
As % of all permanent IT jobs advertised in Hertfordshire 12.11% 12.22% 14.38%
Number of salaries quoted 347 443 514
Hertfordshire median annual salary £52,500 £45,000 £45,000
Median salary % change year-on-year +16.67% - -
10th Percentile £26,250 £24,000 £25,000
90th Percentile £80,000 £67,500 £65,000
East of England median annual salary £45,000 £45,000 £45,000

SLA
Job Vacancy Trend in Hertfordshire

Job postings citing SLA as a percentage of all IT jobs advertised in Hertfordshire.

Job vacancy trend for SLA in Hertfordshire

SLA
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in Hertfordshire.

Salary trend for SLA in Hertfordshire

SLA
Salary Histogram in Hertfordshire

The salary distribution of IT jobs citing SLA in Hertfordshire over the 6 months to 15 December 2018.

Salary histogram for SLA in Hertfordshire

SLA
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Hertfordshire region over the 6 months to 15 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hatfield +2 28 £27,500 -43.59% 1
Hemel Hempstead +13 17 £42,500 +93.18% 2
Stevenage +21 12 £42,500 +51.79%
Radlett - 12 - -
Watford -38 11 £28,000 -30.00% 1
Potters Bar - 4 £65,000 -
Letchworth +3 3 £35,000 -17.65%
Welwyn Garden City -56 2 £23,250 -27.34%
St Albans - 2 £26,000 -
Hitchin +11 1 £22,500 +12.50%
SLA
East of England

For the 6 months to 15 December 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Hertfordshire region with a requirement for SLA.

1 63 (66.32%) Windows
2 45 (47.37%) ITIL
3 42 (44.21%) Microsoft
3 42 (44.21%) Windows 7
4 38 (40.00%) Active Directory
5 28 (29.47%) Citrix
6 27 (28.42%) Microsoft Certification
7 25 (26.32%) Change Management
8 24 (25.26%) Mentoring
9 22 (23.16%) MCP
10 21 (22.11%) Microsoft Office
10 21 (22.11%) LAN
10 21 (22.11%) Apple iOS
11 20 (21.05%) Wireless
11 20 (21.05%) Service Delivery
11 20 (21.05%) Data Centre
12 19 (20.00%) Management Information System
12 19 (20.00%) Cisco
13 18 (18.95%) Remedy
13 18 (18.95%) Oracle
13 18 (18.95%) Finance
13 18 (18.95%) Service Management
13 18 (18.95%) Windows 8
14 17 (17.89%) Firewall
14 17 (17.89%) Blackberry
14 17 (17.89%) Apple
15 16 (16.84%) Time Management
15 16 (16.84%) Windows 10
16 14 (14.74%) Virtual Servers
16 14 (14.74%) Security Cleared

SLA
Co-occurring IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (12.63%) IBM Notes
2 8 (8.42%) MS Exchange
3 7 (7.37%) Skype for Business
4 5 (5.26%) Exchange Server 2010
4 5 (5.26%) Exchange Server 2013
5 4 (4.21%) SharePoint
6 3 (3.16%) Blackberry Enterprise Server
6 3 (3.16%) Exchange Server 2000
6 3 (3.16%) Exchange Server 2003
6 3 (3.16%) Exchange Server 2007
7 2 (2.11%) IIS
Applications
1 21 (22.11%) Microsoft Office
2 6 (6.32%) Microsoft Excel
3 3 (3.16%) Microsoft PowerPoint
4 2 (2.11%) MS Visio
Business Applications
1 3 (3.16%) Remedy ITSM
2 2 (2.11%) Oracle Assets
2 2 (2.11%) Oracle Cash Management
Cloud Services
1 12 (12.63%) Office 365
2 3 (3.16%) Microsoft Azure
3 2 (2.11%) Amazon AWS
4 1 (1.05%) Mimecast
Communications & Networking
1 21 (22.11%) LAN
2 20 (21.05%) Wireless
3 17 (17.89%) Firewall
4 14 (14.74%) TCP/IP
5 12 (12.63%) Ethernet
5 12 (12.63%) Internet
6 10 (10.53%) DHCP
7 8 (8.42%) DNS
7 8 (8.42%) Remote Desktop
7 8 (8.42%) Structured Cabling
8 7 (7.37%) VPN
8 7 (7.37%) WAN
9 6 (6.32%) Skype
10 4 (4.21%) PBX
10 4 (4.21%) VoIP
11 3 (3.16%) Cisco IOS
11 3 (3.16%) Cisco Nexus
11 3 (3.16%) NX-OS
11 3 (3.16%) SMS
11 3 (3.16%) SMTP
Database & Business Intelligence
1 12 (12.63%) SQL Server
2 2 (2.11%) MySQL
2 2 (2.11%) PostgreSQL
3 1 (1.05%) Amazon RDS
General
1 18 (18.95%) Finance
2 11 (11.58%) Games
3 3 (3.16%) General Ledger
4 2 (2.11%) Back Office
4 2 (2.11%) Billing
4 2 (2.11%) Telecoms
5 1 (1.05%) Legal
5 1 (1.05%) Retail
Job Titles
1 23 (24.21%) Desktop Support
2 21 (22.11%) Support Engineer
3 14 (14.74%) Desktop Engineer
3 14 (14.74%) Desktop Support Engineer
4 13 (13.68%) Deskside Engineer
5 11 (11.58%) Analyst
5 11 (11.58%) Senior Desktop Engineer
5 11 (11.58%) Senior Desktop Support
5 11 (11.58%) Senior Desktop Support Engineer
5 11 (11.58%) Senior Support Engineer
6 9 (9.47%) Team Leader
7 7 (7.37%) Desktop Support Team Leader
7 7 (7.37%) Desktop Team Leader
7 7 (7.37%) Infrastructure Engineer
7 7 (7.37%) Network Engineer
7 7 (7.37%) Support Team Leader
8 6 (6.32%) 3rd Line Engineer
8 6 (6.32%) IT Engineer
8 6 (6.32%) IT Support
8 6 (6.32%) Support Analyst
Libraries, Frameworks & Software Standards
1 11 (11.58%) X-Windows
2 3 (3.16%) Flash
3 2 (2.11%) SAP PI
4 1 (1.05%) XMPP
Miscellaneous
1 20 (21.05%) Data Centre
2 19 (20.00%) Management Information System
3 17 (17.89%) Blackberry
4 12 (12.63%) Client/Server
5 6 (6.32%) Self-Motivation
5 6 (6.32%) Video Conferencing
6 4 (4.21%) Driving Licence
6 4 (4.21%) Public Cloud
6 4 (4.21%) Smartphone
7 3 (3.16%) Analytical Skills
8 2 (2.11%) BYOD
8 2 (2.11%) Handset
8 2 (2.11%) Replication
9 1 (1.05%) CMDB
9 1 (1.05%) EPoS
9 1 (1.05%) Pricing Data
Operating Systems
1 63 (66.32%) Windows
2 42 (44.21%) Windows 7
3 21 (22.11%) Apple iOS
4 18 (18.95%) Windows 8
5 16 (16.84%) Windows 10
6 12 (12.63%) Mac OS X
7 11 (11.58%) Windows Server
8 10 (10.53%) Windows Server 2008
8 10 (10.53%) Windows Server 2012
9 9 (9.47%) Android
10 8 (8.42%) Linux
11 3 (3.16%) Ubuntu
11 3 (3.16%) Windows 2000
11 3 (3.16%) Windows Server 2003
12 2 (2.11%) Unix
13 1 (1.05%) Debian
Processes & Methodologies
1 45 (47.37%) ITIL
2 25 (26.32%) Change Management
3 24 (25.26%) Mentoring
4 20 (21.05%) Service Delivery
5 18 (18.95%) Service Management
6 16 (16.84%) Time Management
7 14 (14.74%) ITSM
8 12 (12.63%) Identity Management
8 12 (12.63%) Server Management
8 12 (12.63%) Validation
9 10 (10.53%) Server Virtualisation
9 10 (10.53%) Stakeholder Management
10 8 (8.42%) Cybersecurity
10 8 (8.42%) Decision-Making
10 8 (8.42%) PRINCE2
10 8 (8.42%) Problem Management
10 8 (8.42%) Root Cause Analysis
11 7 (7.37%) Collaborative Working
11 7 (7.37%) Problem-Solving
11 7 (7.37%) Service Design
Programming Languages
1 12 (12.63%) Java
2 8 (8.42%) C
3 6 (6.32%) SQL
Qualifications
1 27 (28.42%) Microsoft Certification
2 22 (23.16%) MCP
3 14 (14.74%) Security Cleared
4 13 (13.68%) A+ Certification
4 13 (13.68%) SC Cleared
5 12 (12.63%) ACDT
5 12 (12.63%) ACHDS
5 12 (12.63%) ACTC
5 12 (12.63%) MCDST
5 12 (12.63%) MCSA
5 12 (12.63%) MCSE
5 12 (12.63%) MCSM
5 12 (12.63%) Network+ Certification
6 6 (6.32%) MCTS
7 5 (5.26%) CCNA
7 5 (5.26%) Cisco Certification
8 4 (4.21%) Degree
8 4 (4.21%) ITIL Certification
8 4 (4.21%) ITIL Foundation Certificate
8 4 (4.21%) MOS
Quality Assurance & Compliance
1 6 (6.32%) ISO/IEC 27001
2 3 (3.16%) GDPR
3 1 (1.05%) PMO
System Software
1 38 (40.00%) Active Directory
2 14 (14.74%) Virtual Servers
3 11 (11.58%) VMware Infrastructure
4 4 (4.21%) Firmware
4 4 (4.21%) VMware Workstation
5 2 (2.11%) BitLocker
5 2 (2.11%) Microsoft Virtual Server
5 2 (2.11%) ProxySG
5 2 (2.11%) XenApp
5 2 (2.11%) XenDesktop
6 1 (1.05%) Hyper-V
6 1 (1.05%) VMware ESXi
Systems Management
1 4 (4.21%) SCCM
2 3 (3.16%) Backup Exec
2 3 (3.16%) MAILsweeper
3 2 (2.11%) McAfee ePO
3 2 (2.11%) Microsoft Intune
3 2 (2.11%) SolarWinds Orion
Vendors
1 42 (44.21%) Microsoft
2 28 (29.47%) Citrix
3 19 (20.00%) Cisco
4 18 (18.95%) Oracle
4 18 (18.95%) Remedy
5 17 (17.89%) Apple
6 13 (13.68%) VMware
7 12 (12.63%) Lotus
8 4 (4.21%) CheckPoint
8 4 (4.21%) Fortinet
9 3 (3.16%) Cadence
9 3 (3.16%) IronPort
9 3 (3.16%) Sophos
9 3 (3.16%) TOWER Software
9 3 (3.16%) Trend Micro
9 3 (3.16%) Veeam
10 2 (2.11%) ILOG
10 2 (2.11%) Juniper
10 2 (2.11%) McAfee
10 2 (2.11%) SAP