Period
to 19 October 2018

The following table provides summary statistics for permanent job vacancies advertised in Hertfordshire with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 19 October 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
East of England > Hertfordshire
6 months to
19 Oct 2018
Same period 2017 Same period 2016
Rank 114 60 55
Rank change year-on-year -54 -5 +9
Permanent jobs citing SLA 94 205 208
As % of all permanent IT jobs advertised in Hertfordshire 2.33% 4.88% 4.71%
As % of the Quality Assurance & Compliance category 20.98% 38.25% 32.91%
Number of salaries quoted 71 179 158
Hertfordshire median annual salary £28,500 £32,000 £40,000
Median salary % change year-on-year -10.94% -20.00% -
10th Percentile £22,500 £22,000 £19,125
90th Percentile £67,500 £62,500 £67,500
East of England median annual salary £32,500 £32,500 £37,500
% change year-on-year - -13.33% -

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Hertfordshire with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Hertfordshire
Permanent vacancies with a requirement for quality assurance or compliance skills 448 536 632
As % of all permanent IT jobs advertised in Hertfordshire 11.09% 12.75% 14.31%
Number of salaries quoted 342 442 483
Hertfordshire median annual salary £52,500 £45,000 £45,000
Median salary % change year-on-year +16.67% - +4.65%
10th Percentile £26,250 £25,000 £25,000
90th Percentile £80,000 £67,500 £66,000
East of England median annual salary £45,000 £45,000 £45,000

SLA
Job Vacancy Trend in Hertfordshire

Job postings citing SLA as a percentage of all IT jobs advertised in Hertfordshire.

Job vacancy trend for SLA in Hertfordshire

SLA
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in Hertfordshire.

Salary trend for SLA in Hertfordshire

SLA
Salary Histogram in Hertfordshire

The salary distribution of IT jobs citing SLA in Hertfordshire over the 6 months to 19 October 2018.

Salary histogram for SLA in Hertfordshire

SLA
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Hertfordshire region over the 6 months to 19 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hatfield -7 31 £27,500 -47.62% 5
Stevenage +20 14 £35,000 +48.94%
Hemel Hempstead -4 12 £40,000 +66.67% 1
Watford -19 12 £26,000 -35.00%
Radlett - 12 - -
Potters Bar - 4 £65,000 -
St Albans -4 3 £26,000 +4.00% 1
Welwyn Garden City -60 2 £23,250 -27.34%
Royston - 1 £40,000 -
SLA
East of England

For the 6 months to 19 October 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Hertfordshire region with a requirement for SLA.

1 60 (63.83%) Windows
2 38 (40.43%) Active Directory
2 38 (40.43%) Windows 7
3 36 (38.30%) ITIL
4 33 (35.11%) Microsoft
5 31 (32.98%) Citrix
6 27 (28.72%) Mentoring
7 25 (26.60%) Change Management
8 22 (23.40%) Microsoft Office
9 21 (22.34%) LAN
9 21 (22.34%) Apple iOS
10 19 (20.21%) Microsoft Certification
10 19 (20.21%) Service Delivery
10 19 (20.21%) Management Information System
11 18 (19.15%) Finance
11 18 (19.15%) Service Management
11 18 (19.15%) Windows 8
12 17 (18.09%) Data Centre
12 17 (18.09%) Remedy
12 17 (18.09%) Wireless
12 17 (18.09%) Oracle
13 16 (17.02%) Apple
13 16 (17.02%) Time Management
13 16 (17.02%) Server Management
14 15 (15.96%) MCP
14 15 (15.96%) Blackberry
15 14 (14.89%) TCP/IP
15 14 (14.89%) Virtual Servers
16 13 (13.83%) Mac OS X
16 13 (13.83%) MCSE

SLA
Co-occurring IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (12.77%) IBM Notes
2 7 (7.45%) MS Exchange
3 6 (6.38%) Skype for Business
4 2 (2.13%) Exchange Server 2010
4 2 (2.13%) Exchange Server 2013
4 2 (2.13%) IIS
5 1 (1.06%) Exchange Server 2003
5 1 (1.06%) Oracle SOA Suite
Applications
1 22 (23.40%) Microsoft Office
2 6 (6.38%) Microsoft Excel
3 3 (3.19%) Microsoft PowerPoint
4 2 (2.13%) MS Visio
Business Applications
1 2 (2.13%) Remedy ITSM
2 1 (1.06%) PeopleSoft Financials
Cloud Services
1 12 (12.77%) Office 365
2 2 (2.13%) Amazon AWS
2 2 (2.13%) Microsoft Azure
Communications & Networking
1 21 (22.34%) LAN
2 17 (18.09%) Wireless
3 14 (14.89%) TCP/IP
4 12 (12.77%) Ethernet
4 12 (12.77%) Internet
5 10 (10.64%) Firewall
6 8 (8.51%) DHCP
7 7 (7.45%) DNS
7 7 (7.45%) WAN
8 6 (6.38%) Skype
8 6 (6.38%) VPN
9 4 (4.26%) Cisco IOS
9 4 (4.26%) Cisco Nexus
9 4 (4.26%) NX-OS
9 4 (4.26%) VoIP
10 3 (3.19%) Cisco ASA
10 3 (3.19%) Cisco ISE
10 3 (3.19%) OSPF
10 3 (3.19%) SMS
10 3 (3.19%) Wi-Fi
Database & Business Intelligence
1 3 (3.19%) SQL Server
2 2 (2.13%) MySQL
2 2 (2.13%) PostgreSQL
3 1 (1.06%) Oracle Database
3 1 (1.06%) Oracle Database 10g
Development Applications
1 2 (2.13%) Atlassian Bamboo
1 2 (2.13%) Octopus Deploy
2 1 (1.06%) PeopleTools
General
1 18 (19.15%) Finance
2 13 (13.83%) Games
3 3 (3.19%) Billing
4 2 (2.13%) Back Office
4 2 (2.13%) Retail
5 1 (1.06%) General Ledger
5 1 (1.06%) Legal
5 1 (1.06%) Marketing
5 1 (1.06%) Telecoms
Job Titles
1 39 (41.49%) Desktop Support
2 27 (28.72%) Support Engineer
3 18 (19.15%) Desktop Engineer
3 18 (19.15%) Desktop Support Engineer
4 13 (13.83%) Deskside Engineer
5 12 (12.77%) Senior Desktop Engineer
5 12 (12.77%) Senior Desktop Support
5 12 (12.77%) Senior Desktop Support Engineer
5 12 (12.77%) Senior Support Engineer
6 11 (11.70%) Analyst
7 8 (8.51%) IT Engineer
7 8 (8.51%) Team Leader
8 7 (7.45%) Desktop Support Team Leader
8 7 (7.45%) Desktop Team Leader
8 7 (7.45%) Network Engineer
8 7 (7.45%) Support Team Leader
9 6 (6.38%) IT Support
9 6 (6.38%) Service Analyst
9 6 (6.38%) Service Manager
10 5 (5.32%) Delivery Manager
Libraries, Frameworks & Software Standards
1 11 (11.70%) X-Windows
2 3 (3.19%) Flash
3 2 (2.13%) Elastic Stack
3 2 (2.13%) SAP PI
4 1 (1.06%) Hibernate
4 1 (1.06%) J2EE
4 1 (1.06%) Java EE
4 1 (1.06%) Spring
4 1 (1.06%) Web Services
4 1 (1.06%) XML
4 1 (1.06%) XMPP
Miscellaneous
1 19 (20.21%) Management Information System
2 17 (18.09%) Data Centre
3 15 (15.96%) Blackberry
4 12 (12.77%) Client/Server
5 6 (6.38%) Video Conferencing
6 4 (4.26%) Driving Licence
6 4 (4.26%) Smartphone
7 3 (3.19%) Analytical Skills
7 3 (3.19%) Self-Motivation
8 2 (2.13%) BYOD
8 2 (2.13%) EPoS
8 2 (2.13%) Handset
9 1 (1.06%) Pricing Data
9 1 (1.06%) Public Cloud
9 1 (1.06%) Virtual Team
Operating Systems
1 60 (63.83%) Windows
2 38 (40.43%) Windows 7
3 21 (22.34%) Apple iOS
4 18 (19.15%) Windows 8
5 13 (13.83%) Mac OS X
6 10 (10.64%) Linux
6 10 (10.64%) Windows Server
7 9 (9.57%) Android
8 8 (8.51%) Windows 10
9 4 (4.26%) CentOS
9 4 (4.26%) Windows Server 2008
9 4 (4.26%) Windows Server 2012
10 3 (3.19%) Ubuntu
11 2 (2.13%) Unix
11 2 (2.13%) Windows XP
12 1 (1.06%) Debian
Processes & Methodologies
1 36 (38.30%) ITIL
2 27 (28.72%) Mentoring
3 25 (26.60%) Change Management
4 19 (20.21%) Service Delivery
5 18 (19.15%) Service Management
6 16 (17.02%) Server Management
6 16 (17.02%) Time Management
7 13 (13.83%) ITSM
8 12 (12.77%) Identity Management
8 12 (12.77%) Validation
9 10 (10.64%) Stakeholder Management
10 8 (8.51%) Problem-Solving
11 7 (7.45%) Collaborative Working
11 7 (7.45%) Decision-Making
11 7 (7.45%) Incident Management
11 7 (7.45%) Information Security
11 7 (7.45%) ITIL V3
11 7 (7.45%) Service Design
12 6 (6.38%) Asset Management
12 6 (6.38%) Service Desk Management
Programming Languages
1 13 (13.83%) Java
2 8 (8.51%) C
3 5 (5.32%) SQL
4 1 (1.06%) PL/SQL
Qualifications
1 19 (20.21%) Microsoft Certification
2 15 (15.96%) MCP
3 13 (13.83%) MCSA
3 13 (13.83%) MCSE
4 12 (12.77%) A+ Certification
4 12 (12.77%) ACDT
4 12 (12.77%) ACHDS
4 12 (12.77%) ACTC
4 12 (12.77%) MCDST
4 12 (12.77%) MCSM
4 12 (12.77%) Network+ Certification
4 12 (12.77%) Security Cleared
5 11 (11.70%) SC Cleared
6 8 (8.51%) CCNA
6 8 (8.51%) Cisco Certification
7 5 (5.32%) ITIL Foundation Certificate
8 4 (4.26%) Degree
8 4 (4.26%) ITIL Certification
8 4 (4.26%) MOS
9 3 (3.19%) ISEB
Quality Assurance & Compliance
1 9 (9.57%) ISO/IEC 27001
2 3 (3.19%) GDPR
2 3 (3.19%) PMO
3 1 (1.06%) QA
System Software
1 38 (40.43%) Active Directory
2 14 (14.89%) Virtual Servers
3 5 (5.32%) VMware Infrastructure
4 4 (4.26%) Firmware
5 3 (3.19%) ProxySG
5 3 (3.19%) Virtual Machines
5 3 (3.19%) XenApp
6 2 (2.13%) BitLocker
6 2 (2.13%) Microsoft Virtual Server
6 2 (2.13%) XenDesktop
7 1 (1.06%) Hyper-V
7 1 (1.06%) Terminal Services
7 1 (1.06%) VMware Workstation
Systems Management
1 5 (5.32%) SCCM
2 4 (4.26%) Ansible
2 4 (4.26%) Puppet
3 3 (3.19%) Backup Exec
4 2 (2.13%) McAfee ePO
4 2 (2.13%) Microsoft Intune
4 2 (2.13%) SolarWinds Orion
5 1 (1.06%) Norton AntiVirus
5 1 (1.06%) Opscode Chef
Vendors
1 33 (35.11%) Microsoft
2 31 (32.98%) Citrix
3 17 (18.09%) Oracle
3 17 (18.09%) Remedy
4 16 (17.02%) Apple
5 12 (12.77%) Cisco
5 12 (12.77%) Lotus
6 7 (7.45%) VMware
7 5 (5.32%) CheckPoint
8 4 (4.26%) Fortinet
9 3 (3.19%) Blue Coat
9 3 (3.19%) Cadence
9 3 (3.19%) Juniper
9 3 (3.19%) McAfee
9 3 (3.19%) Veeam
10 2 (2.13%) Blue Prism
10 2 (2.13%) F5
10 2 (2.13%) ServiceNow
10 2 (2.13%) SolarWinds
10 2 (2.13%) Ubiquiti