Period
to 15 November 2019

The following table provides summary statistics for permanent job vacancies advertised in Hertfordshire with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 15 November 2019 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
East of England > Hertfordshire
6 months to
15 Nov 2019
Same period 2018 Same period 2017
Rank 102 121 63
Rank change year-on-year +19 -58 -12
Permanent jobs citing SLA 43 89 205
As % of all permanent IT jobs advertised in Hertfordshire 1.86% 2.28% 4.67%
As % of the Quality Assurance & Compliance category 13.74% 19.18% 36.74%
Number of salaries quoted 36 67 176
Hertfordshire median annual salary £32,500 £31,500 £32,000
Median salary % change year-on-year +3.17% -1.56% -14.67%
10th Percentile £24,250 £23,650 £22,000
90th Percentile £53,750 £67,500 £62,500
East of England median annual salary £35,000 £35,625 £32,000
% change year-on-year -1.75% +11.33% -20.00%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Hertfordshire with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Hertfordshire
Permanent vacancies with a requirement for quality assurance or compliance skills 313 464 558
As % of all permanent IT jobs advertised in Hertfordshire 13.51% 11.86% 12.70%
Number of salaries quoted 228 349 461
Hertfordshire median annual salary £45,000 £54,000 £45,000
Median salary % change year-on-year -16.67% +20.00% -
10th Percentile £26,775 £26,250 £24,750
90th Percentile £92,500 £80,000 £66,250
East of England median annual salary £44,000 £45,000 £45,000
% change year-on-year -2.22% - -

SLA
Job Vacancy Trend in Hertfordshire

Job postings citing SLA as a percentage of all IT jobs advertised in Hertfordshire.

Job vacancy trend for SLA in Hertfordshire

SLA
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in Hertfordshire.

Salary trend for SLA in Hertfordshire

SLA
Salary Histogram in Hertfordshire

The salary distribution of IT jobs citing SLA in Hertfordshire over the 6 months to 15 November 2019.

Salary histogram for SLA in Hertfordshire

SLA
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Hertfordshire region over the 6 months to 15 November 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hatfield +12 10 £52,500 +90.91% 1
Hemel Hempstead +2 8 £28,000 -30.00% 2
Stevenage +5 6 £30,000 -27.27%
Letchworth -3 6 £36,250 +3.57%
Welwyn Garden City +39 4 £28,500 +22.58%
Watford +17 3 £35,000 +34.62% 4
Kings Langley - 3 £22,500 -
Borehamwood - 1 £50,000 - 4
SLA
East of England

For the 6 months to 15 November 2019, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Hertfordshire region with a requirement for SLA.

1 15 (34.88%) WAN
2 14 (32.56%) LAN
2 14 (32.56%) ITIL
3 12 (27.91%) Active Directory
4 11 (25.58%) Network Management
4 11 (25.58%) Root Cause Analysis
4 11 (25.58%) Mentoring
5 10 (23.26%) Cisco
5 10 (23.26%) Microsoft
5 10 (23.26%) Windows
6 9 (20.93%) Cisco Certification
7 8 (18.60%) CCNP
7 8 (18.60%) Firewall
7 8 (18.60%) VMware
7 8 (18.60%) Degree
8 7 (16.28%) VMware Infrastructure
8 7 (16.28%) Data Centre
8 7 (16.28%) Service Delivery
8 7 (16.28%) Telecoms
8 7 (16.28%) CheckPoint
8 7 (16.28%) Microsoft Office
9 6 (13.95%) SQL
9 6 (13.95%) Oracle
9 6 (13.95%) SQL Server
9 6 (13.95%) Problem-Solving
10 5 (11.63%) Proactive Monitoring
10 5 (11.63%) Microsoft Excel
10 5 (11.63%) Driving Licence
10 5 (11.63%) Analytical Skills
10 5 (11.63%) Relational Database

SLA
Co-occurring IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (6.98%) Skype for Business
2 2 (4.65%) MS Exchange
3 1 (2.33%) Exchange Server 2013
Applications
1 7 (16.28%) Microsoft Office
2 5 (11.63%) Microsoft Excel
Business Applications
1 4 (9.30%) FastStats
2 1 (2.33%) Oracle Procure-to-Pay
Cloud Services
1 5 (11.63%) Azure
2 4 (9.30%) Responsys
3 2 (4.65%) Office 365
4 1 (2.33%) AWS
4 1 (2.33%) IaaS
Communications & Networking
1 15 (34.88%) WAN
2 14 (32.56%) LAN
3 8 (18.60%) Firewall
4 3 (6.98%) Skype
4 3 (6.98%) Wireless
4 3 (6.98%) WLAN
5 1 (2.33%) DNS
5 1 (2.33%) Unified Communications
5 1 (2.33%) VPN
Database & Business Intelligence
1 6 (13.95%) SQL Server
2 5 (11.63%) Relational Database
3 4 (9.30%) Data Mining
3 4 (9.30%) MS Access
4 2 (4.65%) Oracle Reports
Development Applications
1 1 (2.33%) SQL Server Management Studio (SSMS)
General
1 7 (16.28%) Telecoms
2 2 (4.65%) Billing
2 2 (4.65%) Finance
2 2 (4.65%) Retail
3 1 (2.33%) Advertising
3 1 (2.33%) Law
3 1 (2.33%) Military
Job Titles
1 16 (37.21%) Analyst
2 11 (25.58%) Network Support
3 6 (13.95%) Service Analyst
3 6 (13.95%) Support Analyst
4 5 (11.63%) 3rd Line Support
4 5 (11.63%) Network Engineer
5 4 (9.30%) Data Analyst
5 4 (9.30%) Network Analyst
5 4 (9.30%) Network Support Analyst
5 4 (9.30%) Senior Network Engineer
5 4 (9.30%) Service Desk Analyst
6 3 (6.98%) 1st Line Support
6 3 (6.98%) Administrator
6 3 (6.98%) Coordinator
6 3 (6.98%) Storage Engineer
7 2 (4.65%) Junior
7 2 (4.65%) Junior Network Support
7 2 (4.65%) Operations Analyst
7 2 (4.65%) Senior Data Warehouse Specialist
7 2 (4.65%) Senior Network Specialist
Miscellaneous
1 7 (16.28%) Data Centre
2 5 (11.63%) Analytical Skills
2 5 (11.63%) Driving Licence
3 3 (6.98%) Blackberry
4 1 (2.33%) Replication
4 1 (2.33%) Self-Motivation
Operating Systems
1 10 (23.26%) Windows
2 4 (9.30%) Linux
3 3 (6.98%) Windows Server
4 1 (2.33%) CentOS
4 1 (2.33%) Red Hat Enterprise Linux
4 1 (2.33%) Unix
4 1 (2.33%) Windows 10
Processes & Methodologies
1 14 (32.56%) ITIL
2 11 (25.58%) Mentoring
2 11 (25.58%) Network Management
2 11 (25.58%) Root Cause Analysis
3 7 (16.28%) Service Delivery
4 6 (13.95%) Problem-Solving
5 5 (11.63%) Incident Management
5 5 (11.63%) Proactive Monitoring
5 5 (11.63%) Problem Management
6 4 (9.30%) Campaign Management
6 4 (9.30%) CRM
6 4 (9.30%) PRINCE2
6 4 (9.30%) Service Management
6 4 (9.30%) Time Management
7 3 (6.98%) Change Management
7 3 (6.98%) Continuous Improvement
7 3 (6.98%) Line Management
7 3 (6.98%) Performance Metrics
7 3 (6.98%) Project Planning
7 3 (6.98%) Remediation Plan
Programming Languages
1 6 (13.95%) SQL
2 3 (6.98%) PowerShell
3 2 (4.65%) Bash Shell
3 2 (4.65%) VBScript
4 1 (2.33%) Shell Script
Qualifications
1 9 (20.93%) Cisco Certification
2 8 (18.60%) CCNP
2 8 (18.60%) Degree
3 5 (11.63%) Security Cleared
4 4 (9.30%) MCSE
4 4 (9.30%) Microsoft Certification
4 4 (9.30%) SC Cleared
5 3 (6.98%) ITIL Foundation Certificate
5 3 (6.98%) Master's Degree
5 3 (6.98%) VMware Certified Professional (VCP)
6 1 (2.33%) CCNA
6 1 (2.33%) MCSA
Quality Assurance & Compliance
1 4 (9.30%) QA
2 3 (6.98%) Cyber Essentials
2 3 (6.98%) Cyber Essentials PLUS
2 3 (6.98%) ISO/IEC 27001
System Software
1 12 (27.91%) Active Directory
2 7 (16.28%) VMware Infrastructure
3 3 (6.98%) Firmware
3 3 (6.98%) Virtual Servers
4 1 (2.33%) VMware NSX
Systems Management
1 3 (6.98%) Nagios
1 3 (6.98%) SCCM
1 3 (6.98%) Tivoli Storage Manager
2 2 (4.65%) Microsoft Intune
2 2 (4.65%) SCOM
3 1 (2.33%) WSUS
Vendors
1 10 (23.26%) Cisco
1 10 (23.26%) Microsoft
2 8 (18.60%) VMware
3 7 (16.28%) CheckPoint
4 6 (13.95%) Oracle
5 5 (11.63%) SolarWinds
6 2 (4.65%) ServiceNow
7 1 (2.33%) Aruba
7 1 (2.33%) Draytek
7 1 (2.33%) Palo Alto
7 1 (2.33%) Red Hat
7 1 (2.33%) Veeam
7 1 (2.33%) Zerto