Period
to 22 May 2018

The following table provides summary statistics for permanent job vacancies advertised in Hertfordshire with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 22 May 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
East of England > Hertfordshire
6 months to
22 May 2018
Same period 2017 Same period 2016
Rank 87 61 47
Rank change year-on-year -26 -14 +8
Permanent jobs citing SLA 155 181 245
As % of all permanent IT jobs advertised in Hertfordshire 3.26% 4.28% 4.98%
As % of the Quality Assurance & Compliance category 25.62% 34.35% 33.20%
Number of salaries quoted 133 159 174
Hertfordshire median annual salary £27,500 £42,500 £33,000
Median salary % change year-on-year -35.29% +28.79% -22.35%
10th Percentile £21,250 £22,000 £19,000
90th Percentile £67,500 £54,800 £62,500
East of England median annual salary £35,000 £41,500 £36,000
% change year-on-year -15.66% +15.28% -15.29%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Hertfordshire with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Hertfordshire
Permanent vacancies with a requirement for quality assurance or compliance skills 605 527 738
As % of all permanent IT jobs advertised in Hertfordshire 12.73% 12.47% 15.00%
Number of salaries quoted 480 452 531
Hertfordshire median annual salary £46,000 £45,000 £45,000
Median salary % change year-on-year +2.22% - +5.88%
10th Percentile £23,500 £25,000 £25,000
90th Percentile £67,500 £70,000 £72,500
East of England median annual salary £45,000 £45,000 £45,000

SLA
Job Vacancy Trend in Hertfordshire

Job postings citing SLA as a percentage of all IT jobs advertised in Hertfordshire.

Job vacancy trend for SLA in Hertfordshire

SLA
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in Hertfordshire.

Salary trend for SLA in Hertfordshire

SLA
Salary Histogram in Hertfordshire

The salary distribution of IT jobs citing SLA in Hertfordshire over the 6 months to 22 May 2018.

Salary histogram for SLA in Hertfordshire

SLA
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Hertfordshire region over the 6 months to 22 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hatfield +1 69 £27,500 +14.58%
Hemel Hempstead +7 41 £22,000 -56.00%
Watford -15 16 £62,500 +47.06% 2
Stevenage +9 12 £29,500 +13.46%
Rickmansworth -18 3 £68,750 +61.76%
Hitchin - 2 £20,000 -
Welwyn Garden City -40 1 £26,000 -48.00%
SLA
East of England

For the 6 months to 22 May 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Hertfordshire region with a requirement for SLA.

1 99 (63.87%) Windows
2 70 (45.16%) ITIL
3 68 (43.87%) Microsoft
4 43 (27.74%) Citrix
5 40 (25.81%) Microsoft Office
6 38 (24.52%) Windows 7
7 37 (23.87%) Cisco Certification
8 36 (23.23%) Windows 8
9 35 (22.58%) Mac OS X
9 35 (22.58%) Problem Management
10 34 (21.94%) Service Management
11 31 (20.00%) Proactive Management
12 30 (19.35%) Active Directory
13 29 (18.71%) CCNA
13 29 (18.71%) Management Information System
13 29 (18.71%) Cisco
14 28 (18.06%) Business Intelligence
14 28 (18.06%) ITSM
15 27 (17.42%) HP
15 27 (17.42%) Security Cleared
15 27 (17.42%) Spreadsheet
16 25 (16.13%) WAN
17 24 (15.48%) LAN
17 24 (15.48%) Games
18 23 (14.84%) Problem-Solving
19 21 (13.55%) Windows Server
19 21 (13.55%) Mentoring
19 21 (13.55%) Web Services
20 20 (12.90%) Linux
21 18 (11.61%) Firewall

SLA
Co-occurring IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (9.03%) MS Exchange
2 10 (6.45%) Oracle SOA Suite
3 8 (5.16%) Oracle Service Bus
3 8 (5.16%) WebLogic
3 8 (5.16%) WebSphere
4 5 (3.23%) Exchange Server 2010
5 4 (2.58%) Adobe Experience Manager
6 2 (1.29%) SharePoint Server
7 1 (0.65%) Exchange Server 2007
7 1 (0.65%) Exchange Server 2013
7 1 (0.65%) NetWeaver
Applications
1 40 (25.81%) Microsoft Office
2 27 (17.42%) Spreadsheet
3 2 (1.29%) Microsoft Excel
Business Applications
1 1 (0.65%) FastStats
1 1 (0.65%) Oracle Applications
1 1 (0.65%) Oracle Assets
1 1 (0.65%) Oracle EBS
1 1 (0.65%) Oracle EBS R12
1 1 (0.65%) Oracle iProcurement
1 1 (0.65%) Oracle Payables
1 1 (0.65%) Oracle Procure-to-Pay
1 1 (0.65%) Oracle Receivables
1 1 (0.65%) PeopleSoft HCM
1 1 (0.65%) PeopleSoft HRMS
1 1 (0.65%) Remedy ITSM
Cloud Services
1 10 (6.45%) Office 365
2 2 (1.29%) Microsoft Azure
3 1 (0.65%) Azure Active Directory
3 1 (0.65%) Cloud Computing
3 1 (0.65%) Mimecast
3 1 (0.65%) Responsys
Communications & Networking
1 25 (16.13%) WAN
2 24 (15.48%) LAN
3 18 (11.61%) Firewall
4 7 (4.52%) VPN
4 7 (4.52%) Wireless
5 6 (3.87%) Cisco ASA
5 6 (3.87%) Cisco Nexus
5 6 (3.87%) Wi-Fi
6 4 (2.58%) Cisco IPT
7 3 (1.94%) Cisco Wireless
7 3 (1.94%) NetScaler
7 3 (1.94%) OSPF
7 3 (1.94%) TACACS
7 3 (1.94%) WebEx
8 2 (1.29%) Cisco IOS
8 2 (1.29%) DHCP
8 2 (1.29%) Network Security
8 2 (1.29%) NX-OS
8 2 (1.29%) Unified Communications
8 2 (1.29%) VoIP
Database & Business Intelligence
1 8 (5.16%) Oracle Database 12c
2 4 (2.58%) MySQL
2 4 (2.58%) SQL Server
3 3 (1.94%) Oracle Database
3 3 (1.94%) SQL Server 2014
3 3 (1.94%) SQL Server Integration Services
4 2 (1.29%) Oracle Database 10g
5 1 (0.65%) Data Mining
5 1 (0.65%) Data Warehouse
5 1 (0.65%) MS Access
5 1 (0.65%) Oracle BI Publisher
5 1 (0.65%) Oracle Database 11g
5 1 (0.65%) Oracle Reports
5 1 (0.65%) Relational Database
Development Applications
1 4 (2.58%) Maven
2 3 (1.94%) Team Foundation Server
2 3 (1.94%) Visual Studio
3 2 (1.29%) Atlassian Bamboo
3 2 (1.29%) Octopus Deploy
4 1 (0.65%) Oracle APEX
General
1 24 (15.48%) Games
2 14 (9.03%) Finance
3 10 (6.45%) Telecoms
4 9 (5.81%) Advertising
5 2 (1.29%) Marketing
6 1 (0.65%) Banking
6 1 (0.65%) General Ledger
6 1 (0.65%) Retail
Job Titles
1 48 (30.97%) Analyst
2 39 (25.16%) Desktop Support
3 35 (22.58%) Service Analyst
4 33 (21.29%) Support Engineer
5 30 (19.35%) Administrator
6 29 (18.71%) Desktop Engineer
6 29 (18.71%) Desktop Support Engineer
7 18 (11.61%) Senior Desktop Support
8 16 (10.32%) Network Engineer
9 13 (8.39%) 2nd Line Support
9 13 (8.39%) Senior Desktop Engineer
9 13 (8.39%) Senior Desktop Support Engineer
9 13 (8.39%) Senior Support Engineer
10 12 (7.74%) 3rd Line Engineer
11 8 (5.16%) 3rd Line Network Engineer
11 8 (5.16%) DBA
11 8 (5.16%) Oracle DBA
11 8 (5.16%) Oracle Specialist
11 8 (5.16%) SOA Specialist
11 8 (5.16%) Support Technician
Libraries, Frameworks & Software Standards
1 21 (13.55%) Web Services
2 15 (9.68%) XML
3 12 (7.74%) REST
4 11 (7.10%) X-Windows
5 8 (5.16%) J2EE
5 8 (5.16%) Middleware
5 8 (5.16%) Oracle Fusion
5 8 (5.16%) SOAP
5 8 (5.16%) Spring
5 8 (5.16%) XML Messaging
6 7 (4.52%) CSS
6 7 (4.52%) jQuery
6 7 (4.52%) Twitter Bootstrap
7 4 (2.58%) AngularJS
7 4 (2.58%) Hibernate
7 4 (2.58%) Java EE
7 4 (2.58%) Sass
7 4 (2.58%) Spring MVC
8 3 (1.94%) CSS3
8 3 (1.94%) Kendo UI
Miscellaneous
1 29 (18.71%) Management Information System
2 8 (5.16%) Analytical Skills
3 5 (3.23%) Blackberry
3 5 (3.23%) Data Centre
4 4 (2.58%) Self-Motivation
5 3 (1.94%) Virtual Team
6 2 (1.29%) Data Structures
6 2 (1.29%) Driving Licence
6 2 (1.29%) PMI
7 1 (0.65%) Computer Science
7 1 (0.65%) iPad
7 1 (0.65%) PKI
Operating Systems
1 99 (63.87%) Windows
2 38 (24.52%) Windows 7
3 36 (23.23%) Windows 8
4 35 (22.58%) Mac OS X
5 21 (13.55%) Windows Server
6 20 (12.90%) Linux
7 13 (8.39%) Unix
8 8 (5.16%) CentOS
8 8 (5.16%) Solaris
9 7 (4.52%) Windows Server 2012
10 6 (3.87%) Windows Server 2008
11 5 (3.23%) Android
11 5 (3.23%) Apple iOS
12 3 (1.94%) Windows 10
13 2 (1.29%) Windows XP
Processes & Methodologies
1 70 (45.16%) ITIL
2 35 (22.58%) Problem Management
3 34 (21.94%) Service Management
4 31 (20.00%) Proactive Management
5 28 (18.06%) Business Intelligence
5 28 (18.06%) ITSM
6 23 (14.84%) Problem-Solving
7 21 (13.55%) Mentoring
8 16 (10.32%) Incident Management
9 13 (8.39%) Change Management
10 10 (6.45%) Coaching
10 10 (6.45%) ITIL V3
10 10 (6.45%) Line Management
10 10 (6.45%) SOA
11 9 (5.81%) Continuous Integration
11 9 (5.81%) Network Management
11 9 (5.81%) Proactive Monitoring
11 9 (5.81%) Root Cause Analysis
11 9 (5.81%) Service Delivery
11 9 (5.81%) Service Design
Programming Languages
1 8 (5.16%) Java
2 7 (4.52%) JavaScript
3 6 (3.87%) SQL
4 4 (2.58%) PL/SQL
5 3 (1.94%) C#
5 3 (1.94%) PowerShell
6 1 (0.65%) C
6 1 (0.65%) Erlang
Qualifications
1 37 (23.87%) Cisco Certification
2 29 (18.71%) CCNA
3 27 (17.42%) Security Cleared
4 14 (9.03%) CCNP
5 11 (7.10%) SC Cleared
6 6 (3.87%) CCIE
7 4 (2.58%) MCP
7 4 (2.58%) Microsoft Certification
8 2 (1.29%) Degree
8 2 (1.29%) DV Cleared
8 2 (1.29%) ITIL Foundation Certificate
8 2 (1.29%) MCTS
8 2 (1.29%) PMI Certification
9 1 (0.65%) CCIE Routing and Switching
9 1 (0.65%) CISM
9 1 (0.65%) CISSP
9 1 (0.65%) HNC
9 1 (0.65%) HND
9 1 (0.65%) MCSA
9 1 (0.65%) MCSE
Quality Assurance & Compliance
1 3 (1.94%) ISO/IEC 27001
1 3 (1.94%) QA
System Software
1 30 (19.35%) Active Directory
2 8 (5.16%) Hyper-V
3 6 (3.87%) VMware Infrastructure
4 4 (2.58%) ProxySG
5 3 (1.94%) Virtual Machines
6 2 (1.29%) Microsoft Virtual Server
6 2 (1.29%) Virtual Servers
6 2 (1.29%) VMware Workstation
Systems Management
1 8 (5.16%) Ansible
1 8 (5.16%) Puppet
1 8 (5.16%) SCCM
2 1 (0.65%) Cisco CUCM
2 1 (0.65%) Norton AntiVirus
2 1 (0.65%) Opscode Chef
Vendors
1 68 (43.87%) Microsoft
2 43 (27.74%) Citrix
3 29 (18.71%) Cisco
4 27 (17.42%) HP
5 15 (9.68%) Oracle
6 12 (7.74%) VMware
7 8 (5.16%) IBM
8 5 (3.23%) Juniper
9 4 (2.58%) Blue Coat
9 4 (2.58%) CheckPoint
9 4 (2.58%) Palo Alto
9 4 (2.58%) Sun
10 3 (1.94%) Aruba
10 3 (1.94%) Telerik
11 2 (1.29%) Remedy
11 2 (1.29%) Salesforce.com
11 2 (1.29%) TOWER Software
12 1 (0.65%) Avaya
12 1 (0.65%) Hyperion
12 1 (0.65%) Symantec