Period
to 15 August 2018

The following table provides summary statistics for permanent job vacancies advertised in Hertfordshire with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 15 August 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
East of England > Hertfordshire
6 months to
15 Aug 2018
Same period 2017 Same period 2016
Rank 97 51 57
Rank change year-on-year -46 +6 -4
Permanent jobs citing SLA 123 212 209
As % of all permanent IT jobs advertised in Hertfordshire 2.87% 5.08% 4.54%
As % of the Quality Assurance & Compliance category 24.36% 40.08% 30.51%
Number of salaries quoted 100 181 166
Hertfordshire median annual salary £28,250 £42,500 £35,500
Median salary % change year-on-year -33.53% +19.72% -17.92%
10th Percentile £21,250 £23,000 £19,000
90th Percentile £67,500 £62,500 £63,750
East of England median annual salary £35,000 £40,000 £37,500
% change year-on-year -12.50% +6.67% -10.18%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Hertfordshire with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Hertfordshire
Permanent vacancies with a requirement for quality assurance or compliance skills 505 529 685
As % of all permanent IT jobs advertised in Hertfordshire 11.77% 12.69% 14.89%
Number of salaries quoted 390 432 522
Hertfordshire median annual salary £47,500 £45,000 £45,000
Median salary % change year-on-year +5.56% - +3.45%
10th Percentile £26,250 £25,850 £24,275
90th Percentile £73,750 £67,500 £70,000
East of England median annual salary £45,000 £44,500 £45,000
% change year-on-year +1.12% -1.11% +5.88%

SLA
Job Vacancy Trend in Hertfordshire

Job postings citing SLA as a percentage of all IT jobs advertised in Hertfordshire.

Job vacancy trend for SLA in Hertfordshire

SLA
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in Hertfordshire.

Salary trend for SLA in Hertfordshire

SLA
Salary Histogram in Hertfordshire

The salary distribution of IT jobs citing SLA in Hertfordshire over the 6 months to 15 August 2018.

Salary histogram for SLA in Hertfordshire

SLA
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Hertfordshire region over the 6 months to 15 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hatfield +3 55 £27,500 -47.62% 2
Hemel Hempstead 0 20 £40,000 -20.00% 1
Stevenage +2 14 £29,500 -34.44% 1
Watford -24 9 £35,000 -17.65% 1
Radlett - 8 - -
Potters Bar -7 3 £65,000 -
Welwyn Garden City -56 3 £24,000 -25.00%
Rickmansworth -14 2 £68,750 +61.76%
St Albans -2 1 £22,500 -10.00% 1
Royston - 1 £40,000 -
SLA
East of England

For the 6 months to 15 August 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Hertfordshire region with a requirement for SLA.

1 73 (59.35%) Windows
2 48 (39.02%) Microsoft
3 42 (34.15%) Citrix
4 40 (32.52%) Windows 7
5 34 (27.64%) ITIL
6 33 (26.83%) Mentoring
7 30 (24.39%) Active Directory
8 29 (23.58%) Windows 8
9 28 (22.76%) LAN
10 27 (21.95%) Mac OS X
10 27 (21.95%) Games
11 23 (18.70%) Cisco Certification
11 23 (18.70%) Oracle
11 23 (18.70%) Microsoft Office
12 22 (17.89%) CCNA
13 20 (16.26%) Change Management
13 20 (16.26%) WAN
13 20 (16.26%) Finance
14 18 (14.63%) X-Windows
15 17 (13.82%) Cisco
15 17 (13.82%) Problem-Solving
16 16 (13.01%) Server Management
16 16 (13.01%) Service Management
16 16 (13.01%) Management Information System
17 15 (12.20%) Linux
17 15 (12.20%) Windows Server
18 14 (11.38%) Firewall
19 13 (10.57%) ITSM
19 13 (10.57%) Incident Management
19 13 (10.57%) Security Cleared

SLA
Co-occurring IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (6.50%) IBM Notes
1 8 (6.50%) MS Exchange
2 7 (5.69%) Oracle SOA Suite
3 5 (4.07%) Oracle Service Bus
3 5 (4.07%) WebLogic
3 5 (4.07%) WebSphere
4 2 (1.63%) IIS
5 1 (0.81%) Exchange Server 2003
5 1 (0.81%) Exchange Server 2010
5 1 (0.81%) NetWeaver
5 1 (0.81%) SharePoint Server
Applications
1 23 (18.70%) Microsoft Office
2 6 (4.88%) Spreadsheet
3 5 (4.07%) Microsoft Excel
4 3 (2.44%) Microsoft PowerPoint
Business Applications
1 2 (1.63%) Remedy ITSM
2 1 (0.81%) FastStats
2 1 (0.81%) Oracle Applications
2 1 (0.81%) Oracle Assets
2 1 (0.81%) Oracle EBS
2 1 (0.81%) Oracle EBS R12
2 1 (0.81%) Oracle iProcurement
2 1 (0.81%) Oracle Payables
2 1 (0.81%) Oracle Procure-to-Pay
2 1 (0.81%) Oracle Receivables
2 1 (0.81%) PeopleSoft Financials
Cloud Services
1 9 (7.32%) Office 365
2 3 (2.44%) Microsoft Azure
3 2 (1.63%) Amazon AWS
4 1 (0.81%) Azure Active Directory
4 1 (0.81%) Cloud Computing
4 1 (0.81%) Responsys
Communications & Networking
1 28 (22.76%) LAN
2 20 (16.26%) WAN
3 14 (11.38%) Firewall
4 11 (8.94%) Wireless
5 10 (8.13%) TCP/IP
6 8 (6.50%) Ethernet
6 8 (6.50%) Internet
7 6 (4.88%) Cisco ASA
7 6 (4.88%) Cisco Nexus
7 6 (4.88%) Wi-Fi
8 4 (3.25%) Cisco IPT
8 4 (3.25%) DHCP
8 4 (3.25%) DNS
8 4 (3.25%) VPN
9 3 (2.44%) OSPF
9 3 (2.44%) SMS
10 2 (1.63%) Cisco IOS
10 2 (1.63%) Cisco ISE
10 2 (1.63%) NX-OS
11 1 (0.81%) F5 BIG-IP LTM
Database & Business Intelligence
1 5 (4.07%) Oracle Database 12c
2 4 (3.25%) SQL Server
3 3 (2.44%) Oracle Database
3 3 (2.44%) SQL Server 2014
3 3 (2.44%) SQL Server Integration Services
4 2 (1.63%) Oracle Database 10g
4 2 (1.63%) PostgreSQL
5 1 (0.81%) Data Mining
5 1 (0.81%) Data Warehouse
5 1 (0.81%) MS Access
5 1 (0.81%) Oracle BI Publisher
5 1 (0.81%) Oracle Database 11g
5 1 (0.81%) Oracle Reports
5 1 (0.81%) Relational Database
Development Applications
1 3 (2.44%) Team Foundation Server
1 3 (2.44%) Visual Studio
2 2 (1.63%) Atlassian Bamboo
2 2 (1.63%) Octopus Deploy
3 1 (0.81%) Oracle APEX
3 1 (0.81%) PeopleTools
General
1 27 (21.95%) Games
2 20 (16.26%) Finance
3 8 (6.50%) Telecoms
4 6 (4.88%) Advertising
5 3 (2.44%) Retail
6 2 (1.63%) Billing
6 2 (1.63%) General Ledger
6 2 (1.63%) Marketing
7 1 (0.81%) Legal
Job Titles
1 43 (34.96%) Desktop Support
2 37 (30.08%) Support Engineer
3 31 (25.20%) Desktop Engineer
3 31 (25.20%) Desktop Support Engineer
4 22 (17.89%) Analyst
5 19 (15.45%) Senior Desktop Engineer
5 19 (15.45%) Senior Desktop Support
5 19 (15.45%) Senior Desktop Support Engineer
5 19 (15.45%) Senior Support Engineer
6 15 (12.20%) Service Analyst
7 8 (6.50%) Administrator
7 8 (6.50%) Deskside Engineer
7 8 (6.50%) Network Engineer
8 7 (5.69%) Service Manager
9 6 (4.88%) Delivery Manager
9 6 (4.88%) Service Desk Analyst
10 5 (4.07%) 2nd Line Support
10 5 (4.07%) DBA
10 5 (4.07%) Oracle DBA
10 5 (4.07%) Services Delivery Manager
Libraries, Frameworks & Software Standards
1 18 (14.63%) X-Windows
2 12 (9.76%) XML
3 11 (8.94%) Web Services
4 5 (4.07%) Middleware
4 5 (4.07%) Oracle Fusion
4 5 (4.07%) REST
4 5 (4.07%) SOAP
4 5 (4.07%) XML Messaging
5 4 (3.25%) Hibernate
5 4 (3.25%) J2EE
5 4 (3.25%) Java EE
5 4 (3.25%) Spring
6 3 (2.44%) Ajax
6 3 (2.44%) CSS
6 3 (2.44%) CSS3
6 3 (2.44%) Flash
6 3 (2.44%) HTML
6 3 (2.44%) Kendo UI
6 3 (2.44%) Razor View Engine
6 3 (2.44%) Twitter Bootstrap
Miscellaneous
1 16 (13.01%) Management Information System
2 9 (7.32%) Blackberry
3 8 (6.50%) Analytical Skills
3 8 (6.50%) Client/Server
3 8 (6.50%) Data Centre
4 3 (2.44%) Virtual Team
5 2 (1.63%) Driving Licence
5 2 (1.63%) EPoS
5 2 (1.63%) Self-Motivation
6 1 (0.81%) Data Structures
6 1 (0.81%) iPad
6 1 (0.81%) PKI
6 1 (0.81%) PMI
6 1 (0.81%) Pricing Data
Operating Systems
1 73 (59.35%) Windows
2 40 (32.52%) Windows 7
3 29 (23.58%) Windows 8
4 27 (21.95%) Mac OS X
5 15 (12.20%) Linux
5 15 (12.20%) Windows Server
6 11 (8.94%) Apple iOS
7 8 (6.50%) CentOS
7 8 (6.50%) Unix
8 5 (4.07%) Solaris
8 5 (4.07%) Windows 10
9 3 (2.44%) Android
9 3 (2.44%) Windows Server 2008
9 3 (2.44%) Windows Server 2012
9 3 (2.44%) Windows XP
10 1 (0.81%) Debian
10 1 (0.81%) Ubuntu
Processes & Methodologies
1 34 (27.64%) ITIL
2 33 (26.83%) Mentoring
3 20 (16.26%) Change Management
4 17 (13.82%) Problem-Solving
5 16 (13.01%) Server Management
5 16 (13.01%) Service Management
6 13 (10.57%) Incident Management
6 13 (10.57%) ITSM
7 12 (9.76%) Service Delivery
7 12 (9.76%) Time Management
8 11 (8.94%) Stakeholder Management
9 10 (8.13%) Agile Software Development
9 10 (8.13%) Asset Management
9 10 (8.13%) Problem Management
10 9 (7.32%) Network Management
11 8 (6.50%) Customer-Centricity
11 8 (6.50%) DevOps
11 8 (6.50%) Service Desk Management
11 8 (6.50%) System Testing
11 8 (6.50%) Validation
Programming Languages
1 12 (9.76%) Java
2 8 (6.50%) SQL
3 5 (4.07%) C
4 4 (3.25%) PL/SQL
5 3 (2.44%) C#
5 3 (2.44%) JavaScript
5 3 (2.44%) PowerShell
6 1 (0.81%) Erlang
Qualifications
1 23 (18.70%) Cisco Certification
2 22 (17.89%) CCNA
3 13 (10.57%) Security Cleared
4 11 (8.94%) CCNP
4 11 (8.94%) MCP
4 11 (8.94%) Microsoft Certification
5 9 (7.32%) MCSA
5 9 (7.32%) MCSE
5 9 (7.32%) SC Cleared
6 8 (6.50%) A+ Certification
6 8 (6.50%) ACDT
6 8 (6.50%) ACHDS
6 8 (6.50%) ACTC
6 8 (6.50%) MCDST
6 8 (6.50%) MCSM
6 8 (6.50%) Network+ Certification
7 3 (2.44%) ISEB
7 3 (2.44%) ITIL Certification
8 2 (1.63%) ITIL Foundation Certificate
8 2 (1.63%) MCTS
Quality Assurance & Compliance
1 3 (2.44%) GDPR
1 3 (2.44%) ISO/IEC 27001
1 3 (2.44%) PMO
1 3 (2.44%) QA
System Software
1 30 (24.39%) Active Directory
2 9 (7.32%) Virtual Servers
3 4 (3.25%) Hyper-V
3 4 (3.25%) VMware Infrastructure
4 3 (2.44%) Virtual Machines
5 2 (1.63%) ProxySG
6 1 (0.81%) Microsoft Virtual Server
6 1 (0.81%) Terminal Services
6 1 (0.81%) XenApp
Systems Management
1 8 (6.50%) Ansible
1 8 (6.50%) Puppet
2 4 (3.25%) SCCM
3 1 (0.81%) Backup Exec
3 1 (0.81%) Cisco CUCM
3 1 (0.81%) Norton AntiVirus
3 1 (0.81%) Opscode Chef
Vendors
1 48 (39.02%) Microsoft
2 42 (34.15%) Citrix
3 23 (18.70%) Oracle
4 17 (13.82%) Cisco
5 11 (8.94%) Remedy
6 8 (6.50%) Apple
6 8 (6.50%) Lotus
7 6 (4.88%) CheckPoint
7 6 (4.88%) HP
8 5 (4.07%) IBM
8 5 (4.07%) VMware
9 4 (3.25%) Palo Alto
10 3 (2.44%) Cadence
10 3 (2.44%) SAP
10 3 (2.44%) Telerik
11 2 (1.63%) Blue Coat
11 2 (1.63%) ILOG
11 2 (1.63%) McAfee
11 2 (1.63%) Symantec
11 2 (1.63%) TOWER Software