Period
to 20 November 2017

The median annual salary for a Support Technician was £25,000 in advertised job vacancies in Hertfordshire during the 6 months to 20 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Technician
East of England > Hertfordshire
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 169 180 211
Rank change year-on-year +11 +31 -8
Permanent jobs requiring a Support Technician 45 35 27
As % of all permanent IT jobs advertised in Hertfordshire 1.02% 0.79% 0.50%
As % of the Job Titles category 1.06% 0.81% 0.52%
Number of salaries quoted 40 28 27
Hertfordshire median annual salary £25,000 £25,750 £27,500
Median salary % change year-on-year -2.91% -6.36% +22.22%
10th Percentile £20,500 £21,000 £20,800
90th Percentile £50,000 £43,750 £32,550
East of England median annual salary £24,000 £26,000 £27,500
% change year-on-year -7.69% -5.45% +22.22%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Hertfordshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Hertfordshire
Permanent vacancies in Hertfordshire with a recognized job title 4258 4296 5221
% of permanent IT jobs with a recognized job title 96.79% 96.98% 96.81%
Number of salaries quoted 3619 3596 4283
Hertfordshire median annual salary £45,000 £47,500 £45,000
Median salary % change year-on-year -5.26% +5.56% -
10th Percentile £25,500 £25,500 £25,875
90th Percentile £70,000 £71,250 £70,000
East of England median annual salary £45,000 £45,000 £43,500
% change year-on-year - +3.45% +2.35%

Support Technician
Job Vacancy Trend in Hertfordshire

Job postings that featured Support Technician in the job title as a percentage of all IT jobs advertised in Hertfordshire.

Job vacancy trend for Support Technician in Hertfordshire

Support Technician
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Technician in Hertfordshire.

Salary trend for Support Technician in Hertfordshire

Support Technician
Salary Histogram in Hertfordshire

The salary distribution of IT jobs citing Support Technician in Hertfordshire over the 6 months to 20 November 2017.

Salary histogram for Support Technician in Hertfordshire

Support Technician
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Technician within the Hertfordshire region over the 6 months to 20 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hatfield +12 14 £25,000 +13.64% 2
Potters Bar - 6 £21,000 -
Hemel Hempstead +1 3 £35,000 +16.67%
Watford -11 3 £21,500 -49.41%
Berkhamsted - 3 - -
Borehamwood -14 2 £23,250 +5.68% 1
Stevenage -2 1 £12,350 -
Hertford -3 1 £24,000 +9.09%
Welwyn Garden City - 1 £23,000 -
Support Technician
East of England

Support Technician Skill Set
Top 30 Co-occurring IT Skills in Hertfordshire

For the 6 months to 20 November 2017, Support Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Hertfordshire region featuring Support Technician in the job title.

1 36 (80.00%) Windows
2 27 (60.00%) Active Directory
3 20 (44.44%) Microsoft
4 18 (40.00%) Windows 7
5 17 (37.78%) Windows Server
6 15 (33.33%) Citrix
6 15 (33.33%) Windows 8
7 13 (28.89%) SLA
8 12 (26.67%) MS Exchange
9 11 (24.44%) Microsoft Office
9 11 (24.44%) Cisco
10 10 (22.22%) VMware
10 10 (22.22%) VMware Infrastructure
11 9 (20.00%) LAN
11 9 (20.00%) WAN
11 9 (20.00%) DNS
11 9 (20.00%) vSphere
12 8 (17.78%) XenApp
12 8 (17.78%) Software Deployment
12 8 (17.78%) Server Building
12 8 (17.78%) Server Virtualisation
12 8 (17.78%) ITIL
12 8 (17.78%) TCP/IP
12 8 (17.78%) SAN
12 8 (17.78%) Change Management
12 8 (17.78%) Disaster Recovery
13 7 (15.56%) Firewall
14 6 (13.33%) DHCP
14 6 (13.33%) Windows 10
15 5 (11.11%) Office 365

Support Technician Skill Set
Co-occurring IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (26.67%) MS Exchange
2 3 (6.67%) SharePoint
Applications
1 11 (24.44%) Microsoft Office
2 2 (4.44%) Microsoft Excel
Business Applications
1 2 (4.44%) SAP CRM
2 1 (2.22%) Orchard Housing
Cloud Services
1 5 (11.11%) Office 365
Communications & Networking
1 9 (20.00%) DNS
1 9 (20.00%) LAN
1 9 (20.00%) WAN
2 8 (17.78%) SAN
2 8 (17.78%) TCP/IP
3 7 (15.56%) Firewall
4 6 (13.33%) DHCP
5 3 (6.67%) CTI
5 3 (6.67%) VoIP
6 2 (4.44%) Internet
6 2 (4.44%) VPN
6 2 (4.44%) Wireless
7 1 (2.22%) IP Telephony
7 1 (2.22%) RS-232
7 1 (2.22%) Wi-Fi
Database & Business Intelligence
1 3 (6.67%) SQL Server
General
1 3 (6.67%) Finance
2 1 (2.22%) Mandarin Language
Miscellaneous
1 3 (6.67%) Blackberry
1 3 (6.67%) PlayStation
2 2 (4.44%) CCTV
3 1 (2.22%) CMDB
3 1 (2.22%) Driving Licence
3 1 (2.22%) iPhone
3 1 (2.22%) Management Information System
3 1 (2.22%) PDA
Operating Systems
1 36 (80.00%) Windows
2 18 (40.00%) Windows 7
3 17 (37.78%) Windows Server
4 15 (33.33%) Windows 8
5 6 (13.33%) Windows 10
6 5 (11.11%) Android
7 3 (6.67%) Apple iOS
7 3 (6.67%) Mac OS X
7 3 (6.67%) Windows Server 2012
8 1 (2.22%) Windows Vista
Processes & Methodologies
1 8 (17.78%) Change Management
1 8 (17.78%) Disaster Recovery
1 8 (17.78%) ITIL
1 8 (17.78%) Server Building
1 8 (17.78%) Server Virtualisation
1 8 (17.78%) Software Deployment
2 5 (11.11%) CRM
3 2 (4.44%) Statistics
4 1 (2.22%) Configuration Management
4 1 (2.22%) Email Filtering
4 1 (2.22%) ITIL V3
4 1 (2.22%) Kalman Filter
4 1 (2.22%) Web Filtering
Programming Languages
1 1 (2.22%) C
Quality Assurance & Compliance
1 13 (28.89%) SLA
System Software
1 27 (60.00%) Active Directory
2 10 (22.22%) VMware Infrastructure
3 9 (20.00%) vSphere
4 8 (17.78%) XenApp
5 3 (6.67%) Hyper-V
Systems Management
1 3 (6.67%) WSUS
Vendors
1 20 (44.44%) Microsoft
2 15 (33.33%) Citrix
3 11 (24.44%) Cisco
4 10 (22.22%) VMware
5 2 (4.44%) SAP
6 1 (2.22%) HP
6 1 (2.22%) Orchard
6 1 (2.22%) SonicWALL
6 1 (2.22%) WatchGuard