Period
to 19 November 2017

The median annual salary for a Support Technician was £23,750 in advertised job vacancies in the East of England during the 6 months to 19 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Technician
England > East of England
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 253 287 305
Rank change year-on-year +34 +18 -3
Permanent jobs requiring a Support Technician 94 78 91
As % of all permanent IT jobs advertised in the East of England 0.79% 0.59% 0.59%
As % of the Job Titles category 0.82% 0.62% 0.61%
Number of salaries quoted 92 72 79
East of England median annual salary £23,750 £26,000 £27,500
Median salary % change year-on-year -8.65% -5.45% +22.22%
10th Percentile £18,500 £20,250 £17,500
90th Percentile £37,250 £35,500 £34,500
England median annual salary £23,500 £24,000 £24,000
% change year-on-year -2.08% - -2.04%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
East of England
Permanent vacancies in the East of England with a recognized job title 11513 12679 14819
% of permanent IT jobs with a recognized job title 96.63% 96.41% 96.44%
Number of salaries quoted 9456 10525 12280
East of England median annual salary £45,000 £45,000 £43,750
Median salary % change year-on-year - +2.86% +2.94%
10th Percentile £26,250 £25,500 £25,000
90th Percentile £68,750 £68,750 £66,250
England median annual salary £50,000 £47,500 £46,000
% change year-on-year +5.26% +3.26% +2.22%

Support Technician
Job Vacancy Trend in the East of England

Job postings that featured Support Technician in the job title as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for Support Technician in the East of England

Support Technician
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Technician in the East of England.

Salary trend for Support Technician in the East of England

Support Technician
Salary Histogram in the East of England

The salary distribution of IT jobs citing Support Technician in the East of England over the 6 months to 19 November 2017.

Salary histogram for Support Technician in the East of England

Support Technician
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Technician within the East of England region over the 6 months to 19 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +17 44 £25,000 -2.91%
Essex +38 17 £22,000 -21.43%
Cambridgeshire -33 12 £22,500 -8.16% 4
Bedfordshire +26 11 £25,000 +21.95%
Norfolk +23 7 £21,000 -16.83%
Suffolk +3 3 £17,500 -36.94%
Support Technician
England

Support Technician Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 19 November 2017, Support Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region featuring Support Technician in the job title.

1 75 (79.79%) Windows
2 56 (59.57%) Active Directory
3 46 (48.94%) Microsoft
4 34 (36.17%) MS Exchange
5 26 (27.66%) Windows 7
5 26 (27.66%) Windows 10
5 26 (27.66%) Windows Server
6 24 (25.53%) Microsoft Office
7 23 (24.47%) TCP/IP
8 22 (23.40%) Office 365
9 19 (20.21%) Firewall
9 19 (20.21%) DNS
10 18 (19.15%) SLA
10 18 (19.15%) VMware
11 17 (18.09%) Citrix
12 16 (17.02%) DHCP
13 14 (14.89%) HP
13 14 (14.89%) ITIL
13 14 (14.89%) Windows 8
14 13 (13.83%) Driving Licence
15 11 (11.70%) Cisco
15 11 (11.70%) WAN
16 10 (10.64%) Disaster Recovery
16 10 (10.64%) XenApp
16 10 (10.64%) VMware Infrastructure
17 9 (9.57%) vSphere
17 9 (9.57%) Change Management
17 9 (9.57%) LAN
18 8 (8.51%) Server Virtualisation
18 8 (8.51%) Software Deployment

Support Technician Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 34 (36.17%) MS Exchange
2 7 (7.45%) SharePoint
3 4 (4.26%) Exchange Server 2003
4 1 (1.06%) IIS
4 1 (1.06%) nginx
Applications
1 24 (25.53%) Microsoft Office
2 4 (4.26%) Microsoft Excel
3 1 (1.06%) Spreadsheet
Business Applications
1 2 (2.13%) SAP CRM
2 1 (1.06%) Orchard Housing
Cloud Services
1 22 (23.40%) Office 365
Communications & Networking
1 23 (24.47%) TCP/IP
2 19 (20.21%) DNS
2 19 (20.21%) Firewall
3 16 (17.02%) DHCP
4 11 (11.70%) WAN
5 9 (9.57%) LAN
6 8 (8.51%) SAN
6 8 (8.51%) Wi-Fi
7 6 (6.38%) VPN
7 6 (6.38%) Wireless
8 4 (4.26%) VoIP
9 3 (3.19%) CTI
9 3 (3.19%) Internet
9 3 (3.19%) VLAN
10 2 (2.13%) Broadband
10 2 (2.13%) IP Telephony
11 1 (1.06%) 4G
11 1 (1.06%) IPsec
11 1 (1.06%) MPLS
11 1 (1.06%) RS-232
Database & Business Intelligence
1 4 (4.26%) SQL Server
General
1 5 (5.32%) Finance
2 3 (3.19%) Manufacturing
2 3 (3.19%) Retail
3 1 (1.06%) Mandarin Language
Miscellaneous
1 13 (13.83%) Driving Licence
2 5 (5.32%) iPad
3 3 (3.19%) Management Information System
3 3 (3.19%) PlayStation
4 2 (2.13%) Analytical Skills
4 2 (2.13%) Blackberry
4 2 (2.13%) CCTV
4 2 (2.13%) iPhone
5 1 (1.06%) CMDB
5 1 (1.06%) PDA
5 1 (1.06%) Smartphone
Operating Systems
1 75 (79.79%) Windows
2 26 (27.66%) Windows 10
2 26 (27.66%) Windows 7
2 26 (27.66%) Windows Server
3 14 (14.89%) Windows 8
4 8 (8.51%) Windows Server 2012
5 5 (5.32%) Android
6 4 (4.26%) Apple iOS
7 2 (2.13%) Mac OS X
8 1 (1.06%) Linux
8 1 (1.06%) Windows Server 2008
8 1 (1.06%) Windows Vista
8 1 (1.06%) Windows XP
Processes & Methodologies
1 14 (14.89%) ITIL
2 10 (10.64%) Disaster Recovery
3 9 (9.57%) Change Management
4 8 (8.51%) Server Building
4 8 (8.51%) Server Virtualisation
4 8 (8.51%) Software Deployment
5 7 (7.45%) Network Monitoring
6 5 (5.32%) CRM
7 4 (4.26%) Statistics
8 3 (3.19%) Change Control
8 3 (3.19%) Service Management
9 2 (2.13%) Asset Management
9 2 (2.13%) Business Continuity
9 2 (2.13%) Computer Security
9 2 (2.13%) Hardware Maintenance
9 2 (2.13%) Mathematics
9 2 (2.13%) Mobile Device Management
10 1 (1.06%) Configuration Management
10 1 (1.06%) Logistics
10 1 (1.06%) SAP Implementation
Programming Languages
1 2 (2.13%) C
1 2 (2.13%) SQL
2 1 (1.06%) PowerShell
Qualifications
1 6 (6.38%) Microsoft Certification
2 5 (5.32%) MCP
2 5 (5.32%) MCSE
3 3 (3.19%) A+ Certification
3 3 (3.19%) CCNA
3 3 (3.19%) Cisco Certification
4 2 (2.13%) DBS Check
4 2 (2.13%) Degree
5 1 (1.06%) MCITP
5 1 (1.06%) Network+ Certification
Quality Assurance & Compliance
1 18 (19.15%) SLA
2 2 (2.13%) PMO
3 1 (1.06%) ISO 9001
3 1 (1.06%) PCI DSS
System Software
1 56 (59.57%) Active Directory
2 10 (10.64%) VMware Infrastructure
2 10 (10.64%) XenApp
3 9 (9.57%) vSphere
4 8 (8.51%) Hyper-V
5 1 (1.06%) Firmware
Systems Management
1 5 (5.32%) Systems Management Server (SMS)
2 3 (3.19%) WSUS
3 1 (1.06%) Backup Exec
3 1 (1.06%) MAILsweeper
3 1 (1.06%) Norton AntiVirus
Vendors
1 46 (48.94%) Microsoft
2 18 (19.15%) VMware
3 17 (18.09%) Citrix
4 14 (14.89%) HP
5 11 (11.70%) Cisco
6 6 (6.38%) WatchGuard
7 4 (4.26%) Veeam
8 3 (3.19%) Apple
8 3 (3.19%) SAP
9 2 (2.13%) Salesforce.com
9 2 (2.13%) SonicWALL
10 1 (1.06%) Avaya
10 1 (1.06%) Dell
10 1 (1.06%) Kaspersky
10 1 (1.06%) McAfee
10 1 (1.06%) Orchard
10 1 (1.06%) ProCurve
10 1 (1.06%) Symantec