Period
to 20 February 2020

The following table provides summary statistics for permanent job vacancies advertised in Hertfordshire with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 20 February 2020 with a comparison to the same period in the previous 2 years.

Service Delivery
East of England > Hertfordshire
6 months to
20 Feb 2020
Same period 2019 Same period 2018
Rank 93 99 151
Rank change year-on-year +6 +52 -33
Permanent jobs citing Service Delivery 48 89 81
As % of all permanent IT jobs advertised in Hertfordshire 2.43% 2.58% 1.66%
As % of the Processes & Methodologies category 2.69% 2.92% 1.83%
Number of salaries quoted 28 60 61
Hertfordshire median annual salary £43,875 £47,500 £53,500
Median salary % change year-on-year -7.63% -11.21% +7.00%
10th Percentile £21,500 £22,500 £19,000
90th Percentile £95,000 £77,500 £87,500
East of England median annual salary £52,500 £47,500 £45,000
% change year-on-year +10.53% +5.56% -5.26%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Hertfordshire with a requirement for process or methodology skills.

All Process and Methodology Skills
Hertfordshire
Permanent vacancies with a requirement for process or methodology skills 1,787 3,052 4,428
As % of all permanent IT jobs advertised in Hertfordshire 90.44% 88.49% 90.76%
Number of salaries quoted 1,354 2,386 3,757
Hertfordshire median annual salary £52,500 £50,000 £50,000
Median salary % change year-on-year +5.00% - +4.71%
10th Percentile £30,000 £26,250 £27,000
90th Percentile £82,500 £75,000 £71,250
East of England median annual salary £50,000 £47,500 £48,725
% change year-on-year +5.26% -2.51% +8.28%

Service Delivery
Job Vacancy Trend in Hertfordshire

Job postings citing Service Delivery as a percentage of all IT jobs advertised in Hertfordshire.

Job vacancy trend for Service Delivery in Hertfordshire

Service Delivery
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in Hertfordshire.

Salary trend for Service Delivery in Hertfordshire

Service Delivery
Salary Histogram in Hertfordshire

The salary distribution of IT jobs citing Service Delivery in Hertfordshire over the 6 months to 20 February 2020.

Salary histogram for Service Delivery in Hertfordshire

Service Delivery
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the Hertfordshire region over the 6 months to 20 February 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Watford +4 18 £42,500 +21.43% 9
Borehamwood +9 15 £90,000 +89.47%
Hemel Hempstead +19 4 £25,750 -63.21% 2
Hatfield +24 3 £49,500 -29.29% 3
Welwyn Garden City +32 1 £40,000 -28.89% 1
Stevenage +11 1 - -
Letchworth 0 1 £80,000 -
Hertford - 1 £23,000 -
Welwyn - 1 £57,500 -
Service Delivery
East of England

For the 6 months to 20 February 2020, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Hertfordshire region with a requirement for Service Delivery.

1 11 (22.92%) Microsoft
1 11 (22.92%) Change Management
2 10 (20.83%) Windows
2 10 (20.83%) Self-Motivation
2 10 (20.83%) Project Delivery
3 9 (18.75%) VMware Infrastructure
3 9 (18.75%) Business Process Improvement
3 9 (18.75%) Process Improvement
3 9 (18.75%) BPR
3 9 (18.75%) Finance
3 9 (18.75%) VMware
4 8 (16.67%) Business Development
4 8 (16.67%) Six Sigma
4 8 (16.67%) Active Directory
4 8 (16.67%) ITIL
5 7 (14.58%) SQL Server
5 7 (14.58%) Cybersecurity
5 7 (14.58%) Financial Analysis
5 7 (14.58%) Azure
5 7 (14.58%) Problem-Solving
6 6 (12.50%) Windows Server
6 6 (12.50%) Root Cause Analysis
6 6 (12.50%) Office 365
6 6 (12.50%) Analytical Skills
6 6 (12.50%) Telecoms
6 6 (12.50%) SQL
6 6 (12.50%) PRINCE2
7 5 (10.42%) Microsoft Office
7 5 (10.42%) CRM
7 5 (10.42%) Disaster Recovery

Service Delivery
Co-occurring IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (4.17%) SharePoint
Applications
1 5 (10.42%) Microsoft Office
2 2 (4.17%) Microsoft Excel
3 1 (2.08%) MS Visio
Cloud Services
1 7 (14.58%) Azure
2 6 (12.50%) Office 365
3 5 (10.42%) AWS
3 5 (10.42%) SaaS
4 2 (4.17%) Azure Active Directory
4 2 (4.17%) OneDrive
4 2 (4.17%) Power Platform
5 1 (2.08%) Cloud Computing
Communications & Networking
1 4 (8.33%) DHCP
1 4 (8.33%) DNS
1 4 (8.33%) LAN
1 4 (8.33%) SAN
1 4 (8.33%) WAN
2 3 (6.25%) 2.5G
2 3 (6.25%) 2G
2 3 (6.25%) 3G
2 3 (6.25%) 4G
2 3 (6.25%) 5G
2 3 (6.25%) Converged Networks
3 2 (4.17%) Cisco Wireless
3 2 (4.17%) Firewall
3 2 (4.17%) TCP/IP
3 2 (4.17%) Unified Communications
3 2 (4.17%) VPN
3 2 (4.17%) Wireless
4 1 (2.08%) Cisco IOS
4 1 (2.08%) Cisco IPT
Database & Business Intelligence
1 7 (14.58%) SQL Server
2 4 (8.33%) SQL Server Reporting Services
3 3 (6.25%) Data Warehouse
4 2 (4.17%) Big Data
4 2 (4.17%) Power BI
4 2 (4.17%) Relational Database
4 2 (4.17%) Spotfire
4 2 (4.17%) SQL Server 2012
4 2 (4.17%) SQL Server Analysis Services
4 2 (4.17%) SQL Server Integration Services
5 1 (2.08%) DTS
5 1 (2.08%) Microsoft Analysis Services
5 1 (2.08%) MySQL
5 1 (2.08%) PolyBase
5 1 (2.08%) RDBMS
5 1 (2.08%) SQL Server 2008
5 1 (2.08%) SQL Server 2014
5 1 (2.08%) SQL Server 2016
5 1 (2.08%) SQL Server 2017
General
1 9 (18.75%) Finance
2 6 (12.50%) Telecoms
3 5 (10.42%) Marketing
4 4 (8.33%) Retail
5 2 (4.17%) Electronics
6 1 (2.08%) French Language
6 1 (2.08%) German Language
6 1 (2.08%) Manufacturing
6 1 (2.08%) Public Sector
6 1 (2.08%) Swedish Language
Job Titles
1 15 (31.25%) Analyst
2 7 (14.58%) Account Manager
2 7 (14.58%) Delivery Manager
2 7 (14.58%) Service Manager
3 6 (12.50%) Process Analyst
3 6 (12.50%) Service Analyst
3 6 (12.50%) Service Delivery Manager
4 5 (10.42%) Coordinator
4 5 (10.42%) IT Manager
4 5 (10.42%) Project Analyst
4 5 (10.42%) Project Coordinator
4 5 (10.42%) Service Delivery Analyst
4 5 (10.42%) Service Delivery Coordinator
5 4 (8.33%) 2nd Line Support
5 4 (8.33%) Automation Analyst
5 4 (8.33%) Consultant
5 4 (8.33%) Support Analyst
5 4 (8.33%) Support Engineer
6 3 (6.25%) Applications Support
6 3 (6.25%) Support Specialist
Libraries, Frameworks & Software Standards
1 1 (2.08%) .NET
Miscellaneous
1 10 (20.83%) Self-Motivation
2 6 (12.50%) Analytical Skills
3 3 (6.25%) Driving Licence
3 3 (6.25%) Management Information System
4 2 (4.17%) Data Centre
4 2 (4.17%) NHS
5 1 (2.08%) Acoustics
5 1 (2.08%) Client/Server
5 1 (2.08%) e-Health
5 1 (2.08%) Fibre Optics
5 1 (2.08%) Hybrid Cloud
5 1 (2.08%) Industry 4.0
5 1 (2.08%) Optoelectronics
Operating Systems
1 10 (20.83%) Windows
2 6 (12.50%) Windows Server
3 5 (10.42%) Windows 10
4 4 (8.33%) Windows Server 2012
5 2 (4.17%) Mac OS X
5 2 (4.17%) Windows Server 2003
5 2 (4.17%) Windows Server 2008
6 1 (2.08%) AIX
6 1 (2.08%) HPUX
6 1 (2.08%) Linux
6 1 (2.08%) Solaris
6 1 (2.08%) Windows 7
6 1 (2.08%) Windows XP
Processes & Methodologies
1 11 (22.92%) Change Management
2 10 (20.83%) Project Delivery
3 9 (18.75%) BPR
3 9 (18.75%) Business Process Improvement
3 9 (18.75%) Process Improvement
4 8 (16.67%) Business Development
4 8 (16.67%) ITIL
4 8 (16.67%) Six Sigma
5 7 (14.58%) Cybersecurity
5 7 (14.58%) Financial Analysis
5 7 (14.58%) Problem-Solving
6 6 (12.50%) PRINCE2
6 6 (12.50%) Root Cause Analysis
7 5 (10.42%) CRM
7 5 (10.42%) Disaster Recovery
7 5 (10.42%) Project Planning
8 4 (8.33%) Incident Management
8 4 (8.33%) Mentoring
9 3 (6.25%) Coaching
9 3 (6.25%) SDLC
Programming Languages
1 6 (12.50%) SQL
2 3 (6.25%) VBA
3 2 (4.17%) PowerShell
4 1 (2.08%) Python
4 1 (2.08%) T-SQL
4 1 (2.08%) VBScript
Qualifications
1 3 (6.25%) Degree
2 2 (4.17%) Master's Degree
2 2 (4.17%) MCP
2 2 (4.17%) MCSA
2 2 (4.17%) MCSE
2 2 (4.17%) Microsoft Certification
2 2 (4.17%) SC Cleared
2 2 (4.17%) Security Cleared
3 1 (2.08%) CCNA
3 1 (2.08%) Cisco Certification
3 1 (2.08%) PRINCE2 Certification
Quality Assurance & Compliance
1 5 (10.42%) PMO
2 4 (8.33%) SLA
3 1 (2.08%) ISO/IEC 20000
System Software
1 9 (18.75%) VMware Infrastructure
2 8 (16.67%) Active Directory
3 2 (4.17%) vSphere
4 1 (2.08%) Citrix Hypervisor
4 1 (2.08%) Firmware
4 1 (2.08%) Hyper-V
Systems Management
1 3 (6.25%) SCCM
2 1 (2.08%) Cisco CUCM
2 1 (2.08%) Cisco UCCE
Vendors
1 11 (22.92%) Microsoft
2 9 (18.75%) VMware
3 4 (8.33%) Cisco
3 4 (8.33%) Citrix
4 3 (6.25%) HP
5 2 (4.17%) NetApp
5 2 (4.17%) Sophos
5 2 (4.17%) Tableau
5 2 (4.17%) Veeam
6 1 (2.08%) CA
6 1 (2.08%) Computacenter
6 1 (2.08%) Dell
6 1 (2.08%) Oracle
6 1 (2.08%) Remedy
6 1 (2.08%) Sybase
6 1 (2.08%) Symantec
6 1 (2.08%) T-Plan
6 1 (2.08%) Verint
6 1 (2.08%) Xerox