Period
to 24 June 2019

The following table provides summary statistics for permanent job vacancies advertised in Hertfordshire with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 24 June 2019 with a comparison to the same period in the previous 2 years.

Services Delivery
East of England > Hertfordshire
6 months to
24 Jun 2019
Same period 2018 Same period 2017
Rank 95 179 104
Rank change year-on-year +84 -75 -15
Permanent jobs citing Service Delivery 71 40 117
As % of all permanent IT jobs advertised in Hertfordshire 2.43% 0.87% 2.73%
As % of the Processes & Methodologies category 2.82% 0.98% 3.01%
Number of salaries quoted 50 37 100
Hertfordshire median annual salary £42,000 £47,500 £47,500
Median salary % change year-on-year -11.58% - -13.64%
10th Percentile £25,000 £19,000 £25,000
90th Percentile £90,250 £74,250 £72,500
East of England median annual salary £45,000 £42,500 £45,000
% change year-on-year +5.88% -5.56% -5.26%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Hertfordshire with a requirement for process or methodology skills.

All Process and Methodology Skills
Hertfordshire
Permanent vacancies with a requirement for process or methodology skills 2,521 4,100 3,886
As % of all permanent IT jobs advertised in Hertfordshire 86.34% 89.58% 90.77%
Number of salaries quoted 1,873 3,386 3,272
Hertfordshire median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% -
10th Percentile £27,500 £27,500 £27,000
90th Percentile £77,250 £72,500 £72,500
East of England median annual salary £50,000 £47,500 £45,000
% change year-on-year +5.26% +5.56% -

Service Delivery
Job Vacancy Trend in Hertfordshire

Job postings citing Service Delivery as a percentage of all IT jobs advertised in Hertfordshire.

Job vacancy trend for Service Delivery in Hertfordshire

Service Delivery
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in Hertfordshire.

Salary trend for Service Delivery in Hertfordshire

Service Delivery
Salary Histogram in Hertfordshire

The salary distribution of IT jobs citing Service Delivery in Hertfordshire over the 6 months to 24 June 2019.

Salary histogram for Service Delivery in Hertfordshire

Service Delivery
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the Hertfordshire region over the 6 months to 24 June 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hemel Hempstead +35 19 £35,000 -26.32%
Hatfield +42 15 £45,000 -5.26%
Watford +9 12 £23,250 -47.75%
Broxbourne - 3 £26,000 -
Borehamwood - 3 £47,500 -
Rickmansworth +17 2 - -
Letchworth -9 1 £30,000 -33.33% 1
Much Hadham - 1 £110,000 -
Kings Langley - 1 - -
Hertford - 1 £25,000 -
Hoddesdon - 1 £26,000 -
Stevenage - 1 £42,500 -
Service Delivery
East of England

For the 6 months to 24 June 2019, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Hertfordshire region with a requirement for Service Delivery.

1 39 (54.93%) ITIL
2 20 (28.17%) Microsoft
2 20 (28.17%) Active Directory
3 19 (26.76%) Continuous Improvement
4 17 (23.94%) SCCM
5 13 (18.31%) Microsoft Office
5 13 (18.31%) Cisco
6 12 (16.90%) Citrix
6 12 (16.90%) Service Management
6 12 (16.90%) Time Management
6 12 (16.90%) Problem-Solving
7 11 (15.49%) Analytical Skills
7 11 (15.49%) Office 365
7 11 (15.49%) Management Information System
7 11 (15.49%) Finance
7 11 (15.49%) Incident Management
7 11 (15.49%) ISO/IEC 27001
8 10 (14.08%) Windows
9 9 (12.68%) DHCP
9 9 (12.68%) Cisco Certification
9 9 (12.68%) Advertising
9 9 (12.68%) Windows 7
9 9 (12.68%) Microsoft Azure
9 9 (12.68%) Amazon AWS
10 8 (11.27%) Customer Requirements
10 8 (11.27%) Coaching
10 8 (11.27%) Change Management
10 8 (11.27%) SLA
10 8 (11.27%) DNS
11 7 (9.86%) VPN

Service Delivery
Co-occurring IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (4.23%) IBM Notes
1 3 (4.23%) TPMS
2 1 (1.41%) Exchange Server 2013
2 1 (1.41%) MS Exchange
2 1 (1.41%) Skype for Business
Applications
1 13 (18.31%) Microsoft Office
2 4 (5.63%) MS Visio
Business Applications
1 2 (2.82%) Cognos Business Intelligence
1 2 (2.82%) Misys Midas
2 1 (1.41%) Dynamics CRM
2 1 (1.41%) Remedy ITSM
Cloud Services
1 11 (15.49%) Office 365
2 9 (12.68%) Amazon AWS
2 9 (12.68%) Microsoft Azure
Communications & Networking
1 9 (12.68%) DHCP
2 8 (11.27%) DNS
3 7 (9.86%) Converged Networks
3 7 (9.86%) VPN
4 5 (7.04%) LAN
5 4 (5.63%) Firewall
5 4 (5.63%) Unified Communications
5 4 (5.63%) WAN
6 3 (4.23%) Cisco ASA
6 3 (4.23%) Cisco IOS
6 3 (4.23%) Cisco IPT
6 3 (4.23%) SNMP
7 2 (2.82%) Cisco Firepower
8 1 (1.41%) Broadband
8 1 (1.41%) Cisco ICM
8 1 (1.41%) iSCSI
8 1 (1.41%) RIP
8 1 (1.41%) SAN
8 1 (1.41%) Skype
8 1 (1.41%) VLAN
Database & Business Intelligence
1 3 (4.23%) SQL Server
2 2 (2.82%) Cognos Connection
2 2 (2.82%) Cognos Framework Manager
2 2 (2.82%) Oracle Database
3 1 (1.41%) BusinessObjects
Development Applications
1 2 (2.82%) AdminStudio
1 2 (2.82%) Hudson
General
1 11 (15.49%) Finance
2 9 (12.68%) Advertising
3 6 (8.45%) Retail
4 3 (4.23%) Billing
4 3 (4.23%) Telecoms
5 2 (2.82%) Marketing
6 1 (1.41%) Military
Job Titles
1 18 (25.35%) Analyst
2 7 (9.86%) Service Analyst
2 7 (9.86%) Service Manager
3 5 (7.04%) Support Engineer
4 4 (5.63%) Administrator
4 4 (5.63%) Architect
4 4 (5.63%) Coordinator
4 4 (5.63%) Deskside Engineer
4 4 (5.63%) Deskside Support
4 4 (5.63%) Deskside Support Engineer
4 4 (5.63%) Desktop Support
4 4 (5.63%) Enterprise Architect
4 4 (5.63%) Enterprise Infrastructure Architect
4 4 (5.63%) Enterprise Solutions Architect
4 4 (5.63%) Information Manager
4 4 (5.63%) Infrastructure Solutions Architect
4 4 (5.63%) Service Desk Analyst
4 4 (5.63%) Solutions Architect
5 3 (4.23%) Head of Delivery
5 3 (4.23%) Telecoms Administrator
Libraries, Frameworks & Software Standards
1 1 (1.41%) .NET
1 1 (1.41%) HTML
Miscellaneous
1 11 (15.49%) Analytical Skills
1 11 (15.49%) Management Information System
2 7 (9.86%) Self-Motivation
3 4 (5.63%) Data Centre
3 4 (5.63%) e-Health
3 4 (5.63%) Hybrid Cloud
3 4 (5.63%) Industry 4.0
4 3 (4.23%) CCTV
5 2 (2.82%) CMDB
6 1 (1.41%) BYOD
6 1 (1.41%) Driving Licence
6 1 (1.41%) Replication
6 1 (1.41%) Smartphone
6 1 (1.41%) Video Conferencing
Operating Systems
1 10 (14.08%) Windows
2 9 (12.68%) Windows 7
3 5 (7.04%) Windows 10
4 4 (5.63%) Windows Server
4 4 (5.63%) Windows Server 2008
5 3 (4.23%) Windows Server 2012
6 1 (1.41%) Android
6 1 (1.41%) Apple iOS
6 1 (1.41%) Windows XP
Processes & Methodologies
1 39 (54.93%) ITIL
2 19 (26.76%) Continuous Improvement
3 12 (16.90%) Problem-Solving
3 12 (16.90%) Service Management
3 12 (16.90%) Time Management
4 11 (15.49%) Incident Management
5 8 (11.27%) Change Management
5 8 (11.27%) Coaching
5 8 (11.27%) Customer Requirements
6 7 (9.86%) ITSM
6 7 (9.86%) Presales
6 7 (9.86%) Problem Management
6 7 (9.86%) Risk Management
7 6 (8.45%) Information Security
7 6 (8.45%) Risk Assessment
7 6 (8.45%) Validation
8 5 (7.04%) Business Continuity
8 5 (7.04%) ITIL V3
8 5 (7.04%) Project Planning
9 4 (5.63%) Data Protection
Programming Languages
1 3 (4.23%) C
2 2 (2.82%) SQL
3 1 (1.41%) JavaScript
3 1 (1.41%) PHP
3 1 (1.41%) PowerShell
3 1 (1.41%) VB
3 1 (1.41%) VB.NET
3 1 (1.41%) VBScript
Qualifications
1 9 (12.68%) Cisco Certification
2 7 (9.86%) CCNA
2 7 (9.86%) Security Cleared
3 6 (8.45%) Degree
3 6 (8.45%) Microsoft Certification
4 5 (7.04%) MCP
5 4 (5.63%) MCSA
5 4 (5.63%) MCSE
5 4 (5.63%) PRINCE2 Practitioner
6 2 (2.82%) CCNP
7 1 (1.41%) BPSS Clearance
7 1 (1.41%) CCAA
7 1 (1.41%) CCSA
7 1 (1.41%) CCSE
7 1 (1.41%) Citrix Certification
7 1 (1.41%) MCTS
7 1 (1.41%) MOS
7 1 (1.41%) SC Cleared
7 1 (1.41%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 11 (15.49%) ISO/IEC 27001
2 8 (11.27%) SLA
3 3 (4.23%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
3 3 (4.23%) PCI DSS
4 1 (1.41%) GDPR
4 1 (1.41%) ISO/IEC 20000
System Software
1 20 (28.17%) Active Directory
2 7 (9.86%) Terminal Server
3 1 (1.41%) Firmware
3 1 (1.41%) VMware Infrastructure
Systems Management
1 17 (23.94%) SCCM
2 4 (5.63%) Cisco CUCM
3 3 (4.23%) Cisco UCCE
Vendors
1 20 (28.17%) Microsoft
2 13 (18.31%) Cisco
3 12 (16.90%) Citrix
4 5 (7.04%) Remedy
5 4 (5.63%) Avaya
5 4 (5.63%) CA
6 3 (4.23%) CheckPoint
6 3 (4.23%) Lotus
6 3 (4.23%) Verint
7 2 (2.82%) Cognos
7 2 (2.82%) IBM
7 2 (2.82%) Oracle
8 1 (1.41%) Apple
8 1 (1.41%) HP
8 1 (1.41%) SAP
8 1 (1.41%) SonicWALL
8 1 (1.41%) VMware
8 1 (1.41%) Xerox