The following table provides summary statistics for permanent job vacancies advertised in Kent with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 3 months to 26 March 2017 with a comparison to the same period in the previous 2 years.

3 months to
26 Mar 2017
Same period 2016 Same period 2015
IT Service Management (ITSM)
South East / Kent
Rank 82 100 89
Rank change year-on-year +18 -11  
Permanent jobs citing ITSM 4 7 11
As % of all permanent IT jobs advertised in Kent 0.50% 0.62% 1.17%
As % of the Processes & Methodologies category 0.57% 0.68% 1.39%
Number of salaries quoted 4 5 11
Median salary £58,750 £24,500 £72,500
Median salary % change year-on-year +139.79% -66.20%  
UK excluding London median salary £47,500 £45,000 £42,500
% change year-on-year +5.55% +5.88%  

ITSM is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Kent with a requirement for process and methodology skills.

Process & Methodology Skills
Kent
Permanent job vacancies with a requirement for process and methodology skills 704 1025 790
As % of all permanent IT job vacancies advertised in Kent 88.66% 90.55% 83.69%
Number of salaries quoted 575 884 704
Median salary £40,000 £42,500 £42,500
Median salary % change year-on-year -5.88% -  
90% offered a salary of more than £28,700 £29,000 £29,500
10% offered a salary of more than £60,000 £60,000 £60,000
UK excluding London median salary £45,000 £45,000 £43,000
% change year-on-year - +4.65%  

ITSM
Job Vacancy Trend in Kent

The job posting trend of jobs advertised in Kent citing ITSM as a proportion of all permanent or contract IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for ITSM in Kent

ITSM
Salary Trend in Kent

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in Kent.

Salary trend for ITSM in Kent

ITSM
Job Locations in Kent

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Kent region over the 3 months to 26 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Malling - 2 £61,250 -
Sevenoaks -6 1 £60,000 +144.89%
ITSM
South East

ITSM
Top 11 Related IT Skills in Kent

For the 6 months to 26 March 2017, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Kent region with a requirement for ITSM.

1 8 (100.00%) ITIL
1 8 (100.00%) Service Delivery
2 7 (87.50%) Service Management
2 7 (87.50%) SLA
3 6 (75.00%) ITIL Certification
4 3 (37.50%) Root Cause Analysis
4 3 (37.50%) Sarbanes-Oxley
5 2 (25.00%) Finance
5 2 (25.00%) ISO/IEC 27001
6 1 (12.50%) ITIL V3
6 1 (12.50%) Oracle

ITSM
Top Related IT Skills in Kent by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

General
1 2 (25.00%) Finance
Job Titles
1 8 (100.00%) Service Manager
2 6 (75.00%) IT Manager
2 6 (75.00%) IT Services Manager
3 5 (62.50%) Delivery Manager
3 5 (62.50%) IT Services Delivery Manager
3 5 (62.50%) Services Delivery Manager
Processes & Methodologies
1 8 (100.00%) ITIL
1 8 (100.00%) Service Delivery
2 7 (87.50%) Service Management
3 3 (37.50%) Root Cause Analysis
4 1 (12.50%) ITIL V3
Qualifications
1 6 (75.00%) ITIL Certification
Quality Assurance & Compliance
1 7 (87.50%) SLA
2 3 (37.50%) Sarbanes-Oxley
3 2 (25.00%) ISO/IEC 27001
Vendors
1 1 (12.50%) Oracle