Period
to 24 November 2017

The following table provides summary statistics for permanent job vacancies advertised in Kent with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 24 November 2017 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
South East > Kent
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 86 123 112
Rank change year-on-year +37 -11 +37
Permanent jobs citing ITSM 20 6 37
As % of all permanent IT jobs advertised in Kent 1.51% 0.35% 1.67%
As % of the Processes & Methodologies category 1.76% 0.40% 1.90%
Number of salaries quoted 13 5 37
Kent median annual salary £37,000 £57,500 £22,500
Median salary % change year-on-year -35.65% +155.56% -67.86%
10th Percentile £31,250 £42,450 £14,000
90th Percentile £59,500 £73,250 £52,000
South East median annual salary £41,750 £45,000 £42,500
% change year-on-year -7.22% +5.88% +13.33%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Kent with a requirement for process or methodology skills.

All Process and Methodology Skills
Kent
Permanent vacancies with a requirement for process or methodology skills 1139 1516 1949
As % of all permanent IT jobs advertised in Kent 86.16% 88.34% 87.87%
Number of salaries quoted 967 1336 1720
Kent median annual salary £42,500 £42,500 £41,250
Median salary % change year-on-year - +3.03% +0.61%
10th Percentile £24,000 £25,750 £25,000
90th Percentile £63,750 £65,000 £58,750
South East median annual salary £45,000 £45,000 £45,000

ITSM
Job Vacancy Trend in Kent

Job postings citing ITSM as a percentage of all IT jobs advertised in Kent.

Job vacancy trend for ITSM in Kent

ITSM
Salary Trend in Kent

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in Kent.

Salary trend for ITSM in Kent

ITSM
Salary Histogram in Kent

The salary distribution of IT jobs citing ITSM in Kent over the 6 months to 24 November 2017.

Salary histogram for ITSM in Kent

ITSM
Job Locations in Kent

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Kent region over the 6 months to 24 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Dartford +4 5 £32,500 -
Chatham +2 2 £60,000 +64.38%
Folkestone - 2 £44,500 -
Maidstone - 1 - -
ITSM
South East

For the 6 months to 24 November 2017, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Kent region with a requirement for ITSM.

1 16 (80.00%) ITIL
2 13 (65.00%) Change Management
2 13 (65.00%) ITIL V3
3 10 (50.00%) Windows
4 9 (45.00%) Service Management
4 9 (45.00%) Active Directory
4 9 (45.00%) Incident Management
5 8 (40.00%) VMware
5 8 (40.00%) Windows Server
6 7 (35.00%) Project Management
6 7 (35.00%) Cisco
7 6 (30.00%) Microsoft
7 6 (30.00%) Finance
7 6 (30.00%) Business Continuity
8 5 (25.00%) Information Security
8 5 (25.00%) ISO/IEC 27001
8 5 (25.00%) ISO/IEC 20000
8 5 (25.00%) VMware Infrastructure
8 5 (25.00%) Advertising
8 5 (25.00%) Information Security Management
8 5 (25.00%) Security Management
8 5 (25.00%) Quality Management
8 5 (25.00%) Sarbanes-Oxley
8 5 (25.00%) CCNA
8 5 (25.00%) ISO 9001
8 5 (25.00%) Cisco Certification
8 5 (25.00%) Microsoft Certification
8 5 (25.00%) ITIL Certification
8 5 (25.00%) Linux
8 5 (25.00%) MCSE

ITSM
Co-occurring IT Skills in Kent by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (10.00%) CMS
1 2 (10.00%) MS Exchange
2 1 (5.00%) SharePoint
Applications
1 2 (10.00%) Microsoft Excel
1 2 (10.00%) Microsoft Office
1 2 (10.00%) MS Visio
2 1 (5.00%) Microsoft PowerPoint
Cloud Services
1 1 (5.00%) Microsoft Azure
Communications & Networking
1 1 (5.00%) DNS
1 1 (5.00%) HTTP
1 1 (5.00%) Internet
Database & Business Intelligence
1 1 (5.00%) Data Warehouse
General
1 6 (30.00%) Finance
2 5 (25.00%) Advertising
3 1 (5.00%) Banking
3 1 (5.00%) Publishing
Job Titles
1 5 (25.00%) Change Manager
2 4 (20.00%) 2nd Line Engineer
2 4 (20.00%) 2nd Line Support
2 4 (20.00%) 2nd Line Support Engineer
2 4 (20.00%) IT Engineer
2 4 (20.00%) IT Support
2 4 (20.00%) IT Support Engineer
2 4 (20.00%) Support Engineer
2 4 (20.00%) Technical Change Manager
2 4 (20.00%) Technical Manager
3 3 (15.00%) Service Manager
3 3 (15.00%) Team Leader
4 2 (10.00%) 1st Line Support
4 2 (10.00%) 1st Line Technical Support
4 2 (10.00%) IT Manager
4 2 (10.00%) IT Services Manager
4 2 (10.00%) Technical Support
5 1 (5.00%) Asset Management Analyst
5 1 (5.00%) Incident and Problem Manager
5 1 (5.00%) Monitoring Team Leader
Miscellaneous
1 2 (10.00%) CMDB
1 2 (10.00%) Fintech
1 2 (10.00%) Management Information System
2 1 (5.00%) Driving Licence
Operating Systems
1 10 (50.00%) Windows
2 8 (40.00%) Windows Server
3 5 (25.00%) Linux
4 2 (10.00%) Windows 10
4 2 (10.00%) Windows 7
4 2 (10.00%) Windows 8
4 2 (10.00%) Windows Server 2008
Processes & Methodologies
1 16 (80.00%) ITIL
2 13 (65.00%) Change Management
2 13 (65.00%) ITIL V3
3 9 (45.00%) Incident Management
3 9 (45.00%) Service Management
4 7 (35.00%) Project Management
5 6 (30.00%) Business Continuity
6 5 (25.00%) Information Security
6 5 (25.00%) Information Security Management
6 5 (25.00%) Quality Management
6 5 (25.00%) Security Management
7 3 (15.00%) Line Management
8 2 (10.00%) Agile Software Development
8 2 (10.00%) Asset Management
8 2 (10.00%) Disaster Recovery
8 2 (10.00%) Fault Analysis
8 2 (10.00%) People Management
8 2 (10.00%) PRINCE2
8 2 (10.00%) Proactive Monitoring
8 2 (10.00%) Problem Management
Qualifications
1 5 (25.00%) CCNA
1 5 (25.00%) Cisco Certification
1 5 (25.00%) ITIL Certification
1 5 (25.00%) MCSA
1 5 (25.00%) MCSE
1 5 (25.00%) Microsoft Certification
2 2 (10.00%) Degree
Quality Assurance & Compliance
1 5 (25.00%) ISO 9001
1 5 (25.00%) ISO/IEC 20000
1 5 (25.00%) ISO/IEC 27001
1 5 (25.00%) Sarbanes-Oxley
2 1 (5.00%) BS25999
System Software
1 9 (45.00%) Active Directory
2 5 (25.00%) VMware Infrastructure
Systems Management
1 2 (10.00%) SCCM
1 2 (10.00%) vCenter Server
Vendors
1 8 (40.00%) VMware
2 7 (35.00%) Cisco
3 6 (30.00%) Microsoft
4 3 (15.00%) Citrix
5 2 (10.00%) SolarWinds
6 1 (5.00%) BMC