1 to 25 of 158 ITSM Jobs in the South East

Your role at Dynatrace The ITSM Service Manager will be responsible for collaborating with various team leads to understand their processes and define the workflows needed to be configured in the IT Service Management (ITSM) system. This role requires strong communication skills, a deep understanding of ITSM, and the ability … challenges, and requirements within the ITSM. Workflow Definition: Work with team managers to define and document workflows that need to be configured in the ITSM system. Process Improvement: Identify opportunities for process improvements and implement best practices to enhance efficiency and customer satisfaction within the ITSM. ITSM Configuration: Collaborate with … the ITSM Systems Manager and ITSM Admin team to ensure accurate configuration of workflows in the ITSM system. Training and Support: Provide training and support to team members on new workflows and ITSM processes. Reporting: Generate and analyze reports to monitor the effectiveness of workflows and identify areas for improvement. More ❯

Your role at Dynatrace The ITSM Service Manager will be responsible for collaborating with various team leads to understand their processes and define the workflows needed to be configured in the IT Service Management (ITSM) system. This role requires strong communication skills, a deep understanding of ITSM, and the ability … challenges, and requirements within the ITSM. Workflow Definition: Work with team managers to define and document workflows that need to be configured in the ITSM system. Process Improvement: Identify opportunities for process improvements and implement best practices to enhance efficiency and customer satisfaction within the ITSM. ITSM Configuration: Collaborate with … the ITSM Systems Manager and ITSM Admin team to ensure accurate configuration of workflows in the ITSM system. Training and Support: Provide training and support to team members on new workflows and ITSM processes. Reporting: Generate and analyze reports to monitor the effectiveness of workflows and identify areas for improvement. More ❯

Problem management process and procedures ·Experience of Change management process and procedures ·Contribution to improvements and enhancements of processes/procedures ·Extensive Service Now ITSM experience such as Incidents, Requests & CMDB management ·Provide orientation and guidance to users on how to operate software and computer equipment ·Proactively identify any gaps More ❯

ability to gain consensus in a diverse working group that may involve both Information Technology and business leaders across multiple disciplines. Understanding of ITIL ITSM methodologies, e.g. Change Management. Demonstrated ability to work on complex and diverse technical projects to completion. Strong communication skills, collaborating across diverse functional teams. Experience More ❯

ITIL-aligned performance tracking and documentation 👤 What We’re Looking For ITIL v4 certified (essential) Proven leadership in an IT support environment Expertise in ITSM tooling (Zendesk/ServiceNow), infrastructure & systems Excellent communicator and people leader Strong analytical , problem-solving , and documentation skills MCP preferred (but not essential) 🏥 Why Join More ❯

ITIL-based Service Management (Change, Release & Transition) Proven experience managing complex IT changes and large-scale releases Familiarity with IBM tools, ServiceNow, or equivalent ITSM platforms Strong communication and stakeholder management skills Analytical mindset for risk assessment and problem-solving Desirable Experience Understanding of the UK electricity market and Ofgem More ❯

fostering collaboration and ensuring team and client satisfaction. This role reports into the Chief Operations Officer. Domain Knowledge Strong understanding of IT Service Management (ITSM) frameworks such as ITIL and how to effectively implement and deliver them to clients. Strong knowledge of software development lifecycle, ensuring alignment between delivery processes … awareness of service performance. Strong customer service skills and a proactive and adaptable approach to service delivery. Knowledge and experience of IT Service Management (ITSM) frameworks such as ITIL. Knowledge and experience of Service Desk solutions, preferably JIRA. Knowledge and experience of Azure stack is preferable. Qualifications and Accreditation ITIL More ❯

tools such as Intune , SCCM , and Jamf (for macOS) . Scripting and automation ability (e.g., PowerShell ). Understanding of ITIL principles and familiarity with ITSM platforms like ServiceNow or Jira. Security awareness and experience with IAM, MFA, and endpoint protection solutions. Excellent communication skills and a collaborative, problem-solving mindset. More ❯

requirements against the proposed set of service elements and architectures and coordinate the end-to-end solution development (Cloud Services, Technology Architectures, SIAM, SLA, ITSM leading practices). Executes a consulting approach that results in a consolidated statement of requirements, scope, transition documents, and costing based need for change, the More ❯

need to work together to ensure that where possible the support hotline always has coverage. All requests for support must be logged in our ITSM (ServiceNow) accurately whether they have been received by phone, email, text, chat, or in person. Make certain that all tickets are acknowledged and responded to More ❯

ITIL-based Service Management (Change, Release & Transition) Proven experience managing complex IT changes and large-scale releases Familiarity with IBM tools, ServiceNow, or equivalent ITSM platforms Strong communication and stakeholder management skills Analytical mindset for risk assessment and problem-solving Desirable Experience: Understanding of the UK electricity market and Ofgem More ❯

including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. Proven analytical, troubleshooting and problem-solving skills. Understands ITSM tools, And having goods hands on in Service Now Proven ability to multi-task, effectively determine priorities and meet SLA’s. Excellent communication relationship-building More ❯

with the Microsoft ecosystem, including M365, Azure IaaS/PaaS, Power Platform, SharePoint, and Purview. Experience with ServiceNow, particularly in workflow design, automation, or ITSM process transformation. Understanding of modern monitoring platforms (e.g., LogicMonitor or similar), and how monitoring fits into system transformation and BAU handover. Solid grasp of software More ❯

an escalation point for major technical incidents. Understanding of ITIL framework; ITIL v3/v4 Foundation Certification preferred. Extensive experience with service desk and ITSM platforms (e.g., ConnectWise, Autotask, ServiceNow). Strong technical understanding of Microsoft 365, Azure, Windows Server and Desktop operating systems. Strong networking fundamentals (DNS, DHCP, VPN More ❯

very busy time and will take responsibility for designing, troubleshooting and maintaining their Windows based infrastructure, VMware estate and promoting best practice aligned with ITSM frameworks in collaboration with other members of the IT team. This is an office based role with an expectation to be in their City based More ❯

Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service, troubleshooting and documentation More ❯

and internal processes Propose and develop improvements for Central Finance and PaPM applications as part of Problem Management Ensure third-party adherence to IT service management best practices Assist with change management activities, including releases and production slots Perform functional quality assurance and approvals for applications when required Collaborate with More ❯

and internal processes Propose and develop improvements for Central Finance and PaPM applications as part of Problem Management Ensure third-party adherence to IT service management best practices Assist with change management activities, including releases and production slots Perform functional quality assurance and approvals for applications when required Collaborate with More ❯

with Cloud & SaaS Technologies (Microsoft Azure, Office 365, Azure AD, MFA). PowerShell, Bash scripting , and basic Python/JavaScript for automation. Experience with ITSM tools (Jira), ITIL framework, and root cause analysis . What's on Offer: Competitive Salary – Up to £35,000 Hybrid Working 25 days holiday (rising More ❯

with Cloud & SaaS Technologies (Microsoft Azure, Office 365, Azure AD, MFA). PowerShell, Bash scripting , and basic Python/JavaScript for automation. Experience with ITSM tools (Jira), ITIL framework, and root cause analysis . What's on Offer: Competitive Salary – Up to £35,000 Hybrid Working 25 days holiday (rising More ❯

Ensure adherence to, and support of compliance controls and policies. Skills and Experience Strong ITIL v3/v4 foundation or demonstrable experience in an ITSM team Experience of successfully managing customer accounts and third parties Knowledge of information and system/infrastructure security and compliance protocols Task focused and able More ❯

Ensure adherence to, and support of compliance controls and policies. Skills and Experience Strong ITIL v3/v4 foundation or demonstrable experience in an ITSM team Experience of successfully managing customer accounts and third parties Knowledge of information and system/infrastructure security and compliance protocols Task focused and able More ❯

grasp complex technical information quickly, assimilate and explain to non-technical audiences. An understanding of Service integration and management (SIAM) methodologies. An awareness of ITSM Tooling technologies and how they can be used and configured to best serve our customers. Experience in Cloud based Service Architecture. Experience working in Government More ❯

of Windows 10 and Microsoft Office 365 • Understanding of PC Hardware and operating systems • Awareness of using Active Directory • Experience of logging tickets in ITSM call logging software IT Service Desk Analyst/1st/2nd Line Support Analyst More ❯

Systems, or similar field. Experience in an IT support role with a focus on triaging tickets and resolving end-user issues. Proficiency in IT service management tools and ticketing systems. Customer service experience: Proven ability to handle customer issues with empathy, clarity, and professionalism. Strong communication skills with an emphasis More ❯