1 to 25 of 63 ITSM Jobs in the South East

Business ITSM Sales Executive - Integration Solutions/ITSM Solutions Sales IT/MSP Location: Hybrid, Watford (2 days per week in office) Type: Full-time Salary: £60,000 £80,000 + commission About the Role Were seeking an experienced New Business Solutions Sales Executive with a proven track record … ITSM solutions sales , software integration , and automation . This is a high-impact, consultative sales role focused on driving new business growth through strategic lead generation, solution selling, and relationship building across Managed Service Providers (MSPs) and enterprise customers . Youll leverage your domain expertise in IT Service Management (ITSM ...

incident and problem management, service delivery, and performance metrics such as SLAs and KPIs. Experience managing hybrid support teams and familiarity with IT service management frameworks like ITIL. Technical expertise in troubleshooting, diagnostics, and administration across Windows and Linux environments. Proficient in using ticketing systems such as ServiceNow or JIRA. ...

groups, policies, and security via Google Admin Console . Support onboarding/offboarding, training, and user best practices. Log, track, and resolve incidents using ITSM tools, escalating where required. Support hardware, peripherals, AV conferencing (Logitech, Yealink), and MDM. Diagnose network issues (LAN, Wi-Fi, VPN, printers, shared drives). Maintain ...

experience to include: Experience in coordination across Change, Incident and Problem management – ideally working within a Legal, Insurance or Financial Service environment Experience with ITSM and tools such as ServiceNow, JIRA, Agile and Scrum CAB experience Work with Infrastructure, Compute and Network teams, monitoring tickets and SLA’s Process review ...

global environment. Strong functional knowledge across multiple modules such as AP, AR, GL, Sales, Purchasing, Inventory, or Fixed Assets. Familiarity with ITSM tools such as ServiceNow or Jira. Understanding of ITIL fundamentals (Incident, Problem, Change). Ability to use Excel add-ins and basic SQL for data checks. Excellent communication ...

think creatively. Deep understanding of Active Directory , Windows Server , DNS , and Group Policy Management . Knowledge of PowerShell scripting , multi-tenant environments , and ITSM processes . Familiarity with ITIL and Agile methodologies . Experience with VMware vCenter (user-level) and collaboration across engineering and architecture teams. Highly motivated, adaptable ...

local end-user support operations, ensuring timely resolution of IT issues. Develop and enforce support policies, procedures, and standards to enhance user experience. Implement ITSM best practices and tools to streamline support operations. Drive training and development initiatives for a high-performing support team. Corporate IT Infrastructure Oversight Provide administrative ...

wide range of IT environments and supporting diverse client infrastructures and on-site locations. ITIL v4 certification or equivalent practical working knowledge of IT service management best practices. Strong, hands-on experience with Microsoft Server environments, from legacy versions (2003 onwards) through to current releases. In-depth knowledge of Microsoft ...

with ServiceNowboth in configuration and architecture. Some roles require more depending on seniority. Deep experience across multiple ServiceNow modules/workflows (for example, ITSM, ITOM, Discovery, ITAM, CSM, HRSD, SecOps, GRC, etc.). Strong integration experience: REST/SOAP APIs, IntegrationHub, MID Server, custom integrations. Understanding of data modeling, CMDB ...

IT technologies, architectures, and infrastructure (Cloud, DevOps, API, IAM). Strong understanding of business processes, vendor management, and IT strategy development. Experience in IT Service Management and leading complex change projects. Proficiency in Agile methodologies (Scrum, Kanban) and DevOps practices. Excellent leadership, communication, and negotiation skills. Key Skills: Strategic thinking ...

manager and mentor by implementing quality standards such as code and architectural reviews. Minimum 5+ ServiceNow CIS certifications Experience 3 product lines outside of ITSM (e.g. ITOM, ITAM, HAM/SAM, SPM, HR, CSM, etc.) Experience of operating in a Technical Design Authority mode and demonstrable trusted advisor experience Ability ...

Office, Teams, SharePoint, OneDrive, and MFA.* Administer backup technologies and antivirus/security software.* Execute cable patching and utilize remote access tools.* Leverage ITSM tools for streamlined service delivery.* Demonstrate proficient technical abilities, demonstrating competence in managing the aforementioned tasks.* Possess outstanding customer service and communication aptitudes.* Display a fervent ...

performance tuning Ideal Candidate Profile: 3+ years of experience in enterprise application support or IT operations Strong troubleshooting and analytical skills Familiarity with ITSM platforms (e.g., ServiceNow) and monitoring tools Understanding of access management, patching, and vulnerability remediation Exposure to ITIL practices and professional services environments Experience with documentation tools ...

manager and mentor by implementing quality standards such as code and architectural reviews. Minimum 5+ ServiceNow CIS certifications Experience 3 product lines outside of ITSM (e.g. ITOM, ITAM, HAM/SAM, SPM, HR, CSM, etc.) Ability to demonstrate advanced scripting and integration skills – JavaScript, SQL, API Web Services Experience integrating ...

Service Integration process (new business) The ideal candidate will have proven experience and skills in ITIL Change Incident and Problem Management, as well as ITSM/Service Now tooling. You will be a flexible and proactive team member who takes a pragmatic approach to challenges and workload. Leverage your technical ...

user account administration. Support iOS and Android mobile devices. Perform basic hardware diagnostics and troubleshooting for laptops and related equipment. Utilize IT Service Management (ITSM) and Asset Management tools. Adhere to ITIL best practices and contribute to process improvements. Essential Skills & Experience Minimum 3+ years in IT support roles. Strong … Windows 10/11 and Office 365 VPN and remote support tools Active Directory Mobile device support (iOS & Android) Familiarity with ITIL principles and ITSM tools. Rate & Details Competitive rate: £180 - £200 per day (Inside IR35) 3 Month Contract Full-time, 5 days per week on-site (London) 1st/ ...

internal stakeholders through regular service reviews and engagement sessions Monitor service performance, analyse metrics, and drive continuous improvement initiatives Develop, maintain, and improve IT service management processes and standards Identify Continuous Service Improvement opportunities and transition them into the day to day operations Lead, mentor, and support the service delivery ...

will train the technology, what we do need is someone who excels in service management and has worked with retail customers. Certifications in ITSM/ITIL would be an advantage but there would be an opportunity to boost understanding and benefit from study using our online training system. An understanding ...

programmes. The role is suited to someone confident in full-platform architectural design and influencing senior stakeholders. Ideal Experience Strong platform expertise across HRSD, ITSM, ITOM, CSM, and Performance Analytics Proven ability to lead architectural design and client delivery Experience engaging with C-level stakeholders and translating business objectives into ...

User Computing). Proven ability to manage SLAs/KPIs and lead structured service reviews. ITIL Foundation certification (or equivalent) desirable, with practical ITSM knowledge. Excellent communication, negotiation, and conflict resolution skills. Analytical mindset with the ability to turn data into actionable insights. Highly organised, able to balance priorities ...

first point of contact for all IT related issues, to ensure that all incidents and requests follow processes and are logged in the ITSM tool. Have very good understanding of ITIL Processes, Process knowledge of Incident/Request/change/problem. You will have to minimize the impact ...

Level 3 Information Communications Technician qualification. Vendor certifications such as CompTIA A+ Core 1 & 2 and ITIL 4 Foundation. Additional BCS Certificate in IT Service Management and Business Processes. 10 days of intensive training (12-hour sessions) delivered online or face-to-face (food and accommodation included, travel not included ...

level or equivalent Previous experience in a support role within an IT or Business Applications environment Familiarity with ticketing systems and IT service management processes Experience of using the Microsoft Power Platform, or willingness to learn An understanding of application support and development Knowledge of housing systems and their maintenance. ...

printers, and peripherals Windows 10 support and basic Active Directory tasks Install, configure, and replace IT equipment Log, update, and resolve tickets using an ITSM tool Escalate issues when required and follow through to resolution Deliver a high level of customer service on-site Required Skills & Experience Experience in IT ...

operations environment Strong knowledge of SIEM, incident management and threat intelligence Understanding of cloud technologies and modern networking Experience with IDAM, JML processes and ITSM frameworks Ability to lead, support and develop junior analysts Strong communication and stakeholder engagement skills Key skills: Senior SOC Analyst, SOC, SIEM, Security Incident Management ...