ITSM Jobs in the South East

IT Service Management (ITSM)
England > South East

The following table provides summary statistics for permanent job vacancies advertised in the South East with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 26 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
26 May 2024
Same period 2023 Same period 2022
Rank 201 166 263
Rank change year-on-year -35 +97 +6
Permanent jobs citing ITSM 210 277 253
As % of all permanent jobs advertised in the South East 1.22% 1.95% 1.25%
As % of the Processes & Methodologies category 1.45% 2.07% 1.32%
Number of salaries quoted 145 186 163
10th Percentile £29,000 £28,150 £28,000
25th Percentile £34,500 £32,813 £35,000
Median annual salary (50th Percentile) £51,000 £51,000 £52,500
Median % change year-on-year - -2.86% -
75th Percentile £60,000 £63,656 £63,750
90th Percentile £65,000 £69,000 £68,750
England median annual salary £50,000 £52,250 £50,000
% change year-on-year -4.31% +4.50% -

All Process and Methodology Skills
South East

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South East with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 14,434 13,394 19,197
As % of all permanent jobs advertised in the South East 83.67% 94.49% 94.62%
Number of salaries quoted 9,994 7,821 11,800
10th Percentile £27,750 £30,500 £31,250
25th Percentile £36,750 £41,250 £41,250
Median annual salary (50th Percentile) £50,000 £55,000 £55,000
Median % change year-on-year -9.09% - +10.00%
75th Percentile £65,000 £72,500 £70,000
90th Percentile £77,500 £85,000 £82,500
England median annual salary £55,000 £62,500 £60,000
% change year-on-year -12.00% +4.17% +9.09%

ITSM
Job Vacancy Trend in the South East

Job postings citing ITSM as a proportion of all IT jobs advertised in the South East.

Job vacancy trend for ITSM in the South East

ITSM
Salary Trend in the South East

3-month moving average salary quoted in jobs citing ITSM in the South East.

Salary trend for ITSM in the South East

ITSM
Salary Histogram in the South East

Salary distribution for jobs citing ITSM in the South East over the 6 months to 26 May 2024.

Salary histogram for ITSM in the South East

ITSM
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the South East region over the 6 months to 26 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Thames Valley +11 114 £52,500 +23.53% 19
Berkshire +1 71 £52,500 +23.53% 9
Kent -16 30 £30,000 -45.45%
Surrey -4 28 £60,000 - 6
Buckinghamshire -17 22 £35,000 -23.50% 4
Oxfordshire +19 21 £31,250 -26.47% 6
Hampshire -34 20 £47,500 +5.56% 7
West Sussex -4 9 £60,000 -7.69% 1
Middlesex -12 5 £60,000 +6.90% 1
East Sussex +9 4 £23,463 -44.34%
ITSM
England

ITSM
Co-occurring Skills and Capabilities in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (10.48%) Microsoft Exchange
2 19 (9.05%) SharePoint
3 14 (6.67%) Oracle Service Bus
3 14 (6.67%) WebLogic
4 13 (6.19%) CMS
5 2 (0.95%) Confluence
5 2 (0.95%) SAS
Applications
1 37 (17.62%) Microsoft Office
2 27 (12.86%) Microsoft Excel
3 14 (6.67%) MS Visio
4 10 (4.76%) Microsoft PowerPoint
Business Applications
1 21 (10.00%) Remedy ITSM
2 4 (1.90%) SAP IS-U
Cloud Services
1 40 (19.05%) Microsoft 365
2 24 (11.43%) Azure
3 17 (8.10%) Entra ID
4 12 (5.71%) Power Platform
5 9 (4.29%) OneDrive
6 4 (1.90%) SaaS
6 4 (1.90%) WhatsApp
7 2 (0.95%) Cloud Computing
7 2 (0.95%) OpenShift
8 1 (0.48%) AWS
Communications & Networking
1 18 (8.57%) TCP/IP
2 13 (6.19%) SNMP
2 13 (6.19%) SSH
3 7 (3.33%) DNS
4 6 (2.86%) Wi-Fi
5 5 (2.38%) Firewall
5 5 (2.38%) SAN
6 4 (1.90%) VoIP
7 3 (1.43%) LAN
7 3 (1.43%) WLAN
8 2 (0.95%) Cisco ASA
8 2 (0.95%) Intrusion Detection
8 2 (0.95%) SD-WAN
8 2 (0.95%) WAN
9 1 (0.48%) Cisco Firepower
9 1 (0.48%) Cisco ISE
9 1 (0.48%) DHCP
9 1 (0.48%) HSRP
9 1 (0.48%) NetScaler
9 1 (0.48%) Remote Desktop
Database & Business Intelligence
1 16 (7.62%) MySQL
2 14 (6.67%) Oracle Database
2 14 (6.67%) Oracle Database 10g
2 14 (6.67%) Oracle Database 11g
2 14 (6.67%) VLDB
3 13 (6.19%) Relational Database
4 11 (5.24%) Power BI
5 7 (3.33%) Amazon RDS
6 3 (1.43%) SAP HANA
6 3 (1.43%) SQL Server
7 1 (0.48%) Geospatial Data
Development Applications
1 13 (6.19%) Eclipse
2 5 (2.38%) AdminStudio
2 5 (2.38%) InstallShield
2 5 (2.38%) MSI
3 1 (0.48%) JIRA
General
1 77 (36.67%) Social Skills
2 41 (19.52%) Analytical Skills
3 21 (10.00%) Finance
3 21 (10.00%) Public Sector
4 14 (6.67%) Inclusion and Diversity
5 13 (6.19%) Legal
6 7 (3.33%) Manufacturing
7 6 (2.86%) Influencing Skills
8 5 (2.38%) Marketing
8 5 (2.38%) Organisational Skills
8 5 (2.38%) Presentation Skills
8 5 (2.38%) Retail
9 4 (1.90%) Advertising
9 4 (1.90%) Aerospace
9 4 (1.90%) Billing
9 4 (1.90%) Pharmaceutical
10 3 (1.43%) Aviation
11 2 (0.95%) Documentation Skills
11 2 (0.95%) Local Government
12 1 (0.48%) Telecoms
Job Titles
1 55 (26.19%) Analyst
2 30 (14.29%) Service Manager
3 28 (13.33%) ITSM Analyst
4 22 (10.48%) Delivery Manager
4 22 (10.48%) Service Delivery Manager
5 21 (10.00%) Administrator
5 21 (10.00%) Senior
6 20 (9.52%) ServiceNow Administrator
6 20 (9.52%) Support Engineer
7 17 (8.10%) IT Support
8 16 (7.62%) Support Analyst
9 14 (6.67%) Applications Support
9 14 (6.67%) Applications Support Analyst
9 14 (6.67%) Change Analyst
9 14 (6.67%) Oracle Analyst
9 14 (6.67%) Oracle Support Analyst
9 14 (6.67%) SQL Analyst
9 14 (6.67%) SQL Support Analyst
10 13 (6.19%) Senior Technical Support
10 13 (6.19%) Technical Engineer
Libraries, Frameworks & Software Standards
1 21 (10.00%) CSS
1 21 (10.00%) HTML
2 19 (9.05%) AngularJS
2 19 (9.05%) Web Services
3 17 (8.10%) XML
4 13 (6.19%) Ajax
4 13 (6.19%) JDBC
4 13 (6.19%) ODBC
4 13 (6.19%) REST
4 13 (6.19%) SOAP
4 13 (6.19%) XHTML
5 6 (2.86%) Twitter Bootstrap
6 4 (1.90%) JSON
6 4 (1.90%) LDAP
7 2 (0.95%) EDI
8 1 (0.48%) Middleware
Miscellaneous
1 22 (10.48%) CMDB
2 14 (6.67%) Onboarding
2 14 (6.67%) Self-Motivation
3 13 (6.19%) Digital Signage
4 12 (5.71%) Product Ownership
5 9 (4.29%) Smartphone
6 6 (2.86%) Management Information System
7 5 (2.38%) Shadow IT
8 3 (1.43%) EMC VNX
9 2 (0.95%) Data Centre
9 2 (0.95%) Grid Computing
9 2 (0.95%) Legacy Systems
9 2 (0.95%) SystemC
9 2 (0.95%) Video Conferencing
10 1 (0.48%) Clustering
10 1 (0.48%) Driving Licence
10 1 (0.48%) IoT
10 1 (0.48%) Private Cloud
10 1 (0.48%) Public Cloud
10 1 (0.48%) Security Operations Centre
Operating Systems
1 60 (28.57%) Windows
2 34 (16.19%) Linux
3 29 (13.81%) Unix
4 20 (9.52%) Windows 10
5 16 (7.62%) Windows Server
6 14 (6.67%) Solaris
7 10 (4.76%) Android
7 10 (4.76%) Apple iOS
8 7 (3.33%) Windows 7
9 4 (1.90%) Mac OS
9 4 (1.90%) Windows Server 2016
10 3 (1.43%) CentOS
10 3 (1.43%) Rocky
10 3 (1.43%) Windows Server 2012
10 3 (1.43%) Windows Server 2019
11 1 (0.48%) Windows 8
11 1 (0.48%) Windows Server 2008
Processes & Methodologies
1 119 (56.67%) Service Management
2 110 (52.38%) ITIL
3 56 (26.67%) Service Delivery
4 53 (25.24%) Customer Service
5 32 (15.24%) Incident Management
6 31 (14.76%) Change Management
7 30 (14.29%) Continuous Improvement
7 30 (14.29%) Problem-Solving
8 28 (13.33%) Service Catalogue
9 26 (12.38%) Problem Management
10 24 (11.43%) Project Management
11 22 (10.48%) Actionable Insight
11 22 (10.48%) Agile
11 22 (10.48%) Analytics
12 21 (10.00%) Business Intelligence
12 21 (10.00%) Configuration Management
13 19 (9.05%) Data Analysis
14 18 (8.57%) Cybersecurity
14 18 (8.57%) Release Management
14 18 (8.57%) Stakeholder Management
Programming Languages
1 32 (15.24%) JavaScript
2 18 (8.57%) PowerShell
2 18 (8.57%) SQL
3 14 (6.67%) PL/SQL
4 13 (6.19%) Java
4 13 (6.19%) Perl
4 13 (6.19%) Python
5 5 (2.38%) C#
5 5 (2.38%) VB
6 4 (1.90%) ABAP
7 2 (0.95%) C
Qualifications
1 62 (29.52%) Security Cleared
2 54 (25.71%) SC Cleared
3 38 (18.10%) Degree
4 24 (11.43%) DV Cleared
5 8 (3.81%) DBS Check
6 5 (2.38%) ITIL Certification
7 4 (1.90%) Computer Science Degree
7 4 (1.90%) Master's Degree
7 4 (1.90%) SAP Certification
8 2 (0.95%) BPSS Clearance
8 2 (0.95%) HNC
9 1 (0.48%) CCNA
9 1 (0.48%) Cisco Certification
9 1 (0.48%) Microsoft Certification
Quality Assurance & Compliance
1 30 (14.29%) SLA
2 14 (6.67%) Sarbanes-Oxley
3 10 (4.76%) QA
4 4 (1.90%) Data Quality
4 4 (1.90%) GRC
4 4 (1.90%) ISO 22301
5 3 (1.43%) COBIT
5 3 (1.43%) ISO/IEC 27001
6 2 (0.95%) Cyber Essentials
6 2 (0.95%) Cyber Essentials PLUS
7 1 (0.48%) NIST
System Software
1 39 (18.57%) Active Directory
2 14 (6.67%) Oracle RAC
3 12 (5.71%) VMware Infrastructure
4 9 (4.29%) Hyper-V
5 5 (2.38%) Microsoft App-V
6 3 (1.43%) VMware ESXi
7 2 (0.95%) Docker
7 2 (0.95%) VMware Workstation
Systems Management
1 14 (6.67%) Data Guard
1 14 (6.67%) Oracle RMAN
2 13 (6.19%) SCOM
2 13 (6.19%) WMI
3 12 (5.71%) SCCM
4 8 (3.81%) Microsoft Intune
5 5 (2.38%) WSUS
6 4 (1.90%) Single Sign-On
7 3 (1.43%) EMC NetWorker
7 3 (1.43%) OpenView
7 3 (1.43%) vCenter Server
8 2 (0.95%) Kubernetes
8 2 (0.95%) Nagios
9 1 (0.48%) Ansible
9 1 (0.48%) SmoothWall
Vendors
1 56 (26.67%) Microsoft
2 52 (24.76%) ServiceNow
3 30 (14.29%) Oracle
4 21 (10.00%) Remedy
5 20 (9.52%) HP
6 17 (8.10%) VMware
7 16 (7.62%) Sun
8 13 (6.19%) Dynatrace
8 13 (6.19%) Riverbed
8 13 (6.19%) Snow
8 13 (6.19%) Splunk
9 8 (3.81%) Citrix
10 7 (3.33%) BMC
10 7 (3.33%) SAP
11 6 (2.86%) Google
12 5 (2.38%) Autodesk
13 3 (1.43%) Cisco
13 3 (1.43%) EMC
13 3 (1.43%) SolarWinds
13 3 (1.43%) Veeam