Period
to 18 August 2019

The following table provides summary statistics for permanent job vacancies advertised in the South East with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 18 August 2019 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
England > South East
6 months to
18 Aug 2019
Same period 2018 Same period 2017
Rank 219 234 327
Rank change year-on-year +15 +93 -29
Permanent jobs citing ITSM 371 399 241
As % of all permanent IT jobs advertised in the South East 1.42% 1.34% 0.82%
As % of the Processes & Methodologies category 1.57% 1.48% 0.91%
Number of salaries quoted 295 329 196
South East median annual salary £52,500 £48,514 £45,000
Median salary % change year-on-year +8.22% +7.81% -4.26%
10th Percentile £27,250 £27,700 £26,250
90th Percentile £81,250 £74,000 £78,125
England median annual salary £51,750 £47,500 £47,500
% change year-on-year +8.95% - -

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South East with a requirement for process or methodology skills.

All Process and Methodology Skills
South East
Permanent vacancies with a requirement for process or methodology skills 23,640 26,875 26,353
As % of all permanent IT jobs advertised in the South East 90.76% 90.20% 89.80%
Number of salaries quoted 18,944 22,190 21,775
South East median annual salary £50,000 £47,500 £45,000
Median salary % change year-on-year +5.26% +5.56% -
10th Percentile £28,250 £28,500 £26,750
90th Percentile £75,000 £70,000 £68,750
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - -

ITSM
Job Vacancy Trend in the South East

Job postings citing ITSM as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for ITSM in the South East

ITSM
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in the South East.

Salary trend for ITSM in the South East

ITSM
Salary Histogram in the South East

The salary distribution of IT jobs citing ITSM in the South East over the 6 months to 18 August 2019.

Salary histogram for ITSM in the South East

ITSM
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the South East region over the 6 months to 18 August 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley +33 144 £51,250 +5.64% 15
Surrey +13 77 £42,500 -19.05% 9
Berkshire -18 75 £55,000 +13.37% 11
Hampshire -32 66 £55,000 +32.53% 4
Buckinghamshire +65 55 £30,500 +7.02% 2
East Sussex +52 47 £60,000 -7.69% 1
West Sussex -17 25 £56,250 +18.42% 3
Oxfordshire +38 14 £67,500 -3.57% 2
Kent +7 11 £60,000 +93.55% 4
Home Counties - 1 £45,000 -
ITSM
England

For the 6 months to 18 August 2019, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region with a requirement for ITSM.

1 256 (69.00%) ITIL
2 205 (55.26%) Service Management
3 104 (28.03%) Finance
4 97 (26.15%) Service Delivery
5 91 (24.53%) Incident Management
6 88 (23.72%) ServiceNow
7 85 (22.91%) Windows
8 84 (22.64%) Change Management
9 78 (21.02%) Microsoft
10 74 (19.95%) Problem Management
11 71 (19.14%) Continuous Improvement
12 64 (17.25%) Problem-Solving
13 59 (15.90%) ITIL Foundation Certificate
14 54 (14.56%) SLA
15 49 (13.21%) Active Directory
16 47 (12.67%) User Experience
17 46 (12.40%) Microsoft Azure
17 46 (12.40%) Agile Software Development
18 44 (11.86%) SQL
19 43 (11.59%) Stakeholder Engagement
20 40 (10.78%) Knowledge Management
20 40 (10.78%) VMware
21 39 (10.51%) Analytical Skills
21 39 (10.51%) DevOps
22 36 (9.70%) Degree
23 35 (9.43%) Coaching
23 35 (9.43%) Windows 10
24 34 (9.16%) ITIL Certification
24 34 (9.16%) Microsoft Office
25 32 (8.63%) VPN

ITSM
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (3.77%) MS Exchange
1 14 (3.77%) Skype for Business
2 11 (2.96%) Elasticsearch
3 9 (2.43%) CICS
3 9 (2.43%) Exchange Server 2013
3 9 (2.43%) Oracle Workflow
4 6 (1.62%) Apache
5 5 (1.35%) Mule
5 5 (1.35%) Mule ESB
6 4 (1.08%) Apache Synapse
7 3 (0.81%) SharePoint
8 2 (0.54%) CMS
8 2 (0.54%) Tomcat
9 1 (0.27%) Exchange Server 2010
9 1 (0.27%) SharePoint 2013
9 1 (0.27%) WebSphere
Applications
1 34 (9.16%) Microsoft Office
2 22 (5.93%) Microsoft Excel
3 13 (3.50%) Microsoft PowerPoint
4 3 (0.81%) MS Visio
Business Applications
1 23 (6.20%) Remedy ITSM
2 11 (2.96%) Carpe Diem
2 11 (2.96%) Elite 3E
3 8 (2.16%) Dynamics CRM
4 5 (1.35%) Remedy AR System
5 3 (0.81%) SAP SD
6 2 (0.54%) SAP R/3
7 1 (0.27%) Maximo
7 1 (0.27%) SAP CO
7 1 (0.27%) SAP FI
7 1 (0.27%) SAP FI/CO
Cloud Services
1 46 (12.40%) Microsoft Azure
2 19 (5.12%) Amazon AWS
3 17 (4.58%) Office 365
4 16 (4.31%) Dynamics 365
5 12 (3.23%) IaaS
5 12 (3.23%) Power Platform
6 11 (2.96%) SaaS
7 5 (1.35%) Apigee
7 5 (1.35%) Kong
7 5 (1.35%) PaaS
8 3 (0.81%) Cloud Computing
9 2 (0.54%) GitHub
9 2 (0.54%) OneDrive
10 1 (0.27%) Google App Engine
10 1 (0.27%) Google Cloud Platform
10 1 (0.27%) Google Compute Engine
10 1 (0.27%) PowerApps
Communications & Networking
1 32 (8.63%) VPN
2 31 (8.36%) Firewall
3 20 (5.39%) WAN
4 18 (4.85%) Internet
5 14 (3.77%) Skype
6 12 (3.23%) LAN
7 11 (2.96%) DHCP
7 11 (2.96%) DNS
8 10 (2.70%) Network Security
9 9 (2.43%) VLAN
10 5 (1.35%) FTP
10 5 (1.35%) HTTP
11 4 (1.08%) HTTPS
11 4 (1.08%) IP Telephony
11 4 (1.08%) TCP/IP
11 4 (1.08%) VoIP
12 3 (0.81%) NAS
12 3 (0.81%) SNMP
12 3 (0.81%) Wi-Fi
13 2 (0.54%) iSCSI
Database & Business Intelligence
1 27 (7.28%) SQL Server
2 13 (3.50%) MySQL
3 12 (3.23%) Power BI
4 9 (2.43%) DB2
5 4 (1.08%) Couchbase
5 4 (1.08%) MongoDB
5 4 (1.08%) NoSQL
5 4 (1.08%) PostgreSQL
6 3 (0.81%) GIS
6 3 (0.81%) SAP BW
7 2 (0.54%) Geospatial Data
8 1 (0.27%) Azure SQL Database
8 1 (0.27%) BigQuery
8 1 (0.27%) Oracle Database
8 1 (0.27%) Pentaho
8 1 (0.27%) SQL Server Integration Services
8 1 (0.27%) SQL Server Reporting Services
Development Applications
1 25 (6.74%) JIRA
2 3 (0.81%) Hudson
3 2 (0.54%) Atlassian Bamboo
3 2 (0.54%) Git (software)
3 2 (0.54%) Jenkins
General
1 104 (28.03%) Finance
2 27 (7.28%) Legal
3 26 (7.01%) Marketing
4 22 (5.93%) Law
5 18 (4.85%) Telecoms
6 17 (4.58%) Retail
7 13 (3.50%) Public Sector
8 10 (2.70%) Electronics
8 10 (2.70%) Manufacturing
9 4 (1.08%) Advertising
10 1 (0.27%) Automotive
10 1 (0.27%) Banking
10 1 (0.27%) Games
10 1 (0.27%) Korean Language
10 1 (0.27%) Local Government
10 1 (0.27%) Pharmaceutical
Job Titles
1 66 (17.79%) Analyst
2 47 (12.67%) Service Manager
3 44 (11.86%) IT Manager
4 29 (7.82%) Support Analyst
5 28 (7.55%) Service Analyst
6 25 (6.74%) Delivery Manager
7 24 (6.47%) Applications Support
7 24 (6.47%) IT Services Manager
8 22 (5.93%) Consultant
9 20 (5.39%) Architect
9 20 (5.39%) Service Desk Analyst
9 20 (5.39%) Services Delivery Manager
10 18 (4.85%) Applications Support Analyst
11 16 (4.31%) IT Analyst
11 16 (4.31%) Support Engineer
12 13 (3.50%) Service Desk Manager
13 12 (3.23%) Developer
13 12 (3.23%) Incident Manager
13 12 (3.23%) Team Leader
13 12 (3.23%) Technical Leader
Libraries, Frameworks & Software Standards
1 18 (4.85%) HTML
2 15 (4.04%) Middleware
3 13 (3.50%) XML
4 8 (2.16%) REST
5 7 (1.89%) SOAP
6 5 (1.35%) RabbitMQ
6 5 (1.35%) Web Services
7 4 (1.08%) CSS
7 4 (1.08%) WebRTC
8 2 (0.54%) .NET
8 2 (0.54%) JSON
8 2 (0.54%) LDAP
8 2 (0.54%) WF
9 1 (0.27%) Elastic Stack
9 1 (0.27%) jQuery
9 1 (0.27%) SAML
Miscellaneous
1 47 (12.67%) User Experience
2 39 (10.51%) Analytical Skills
3 31 (8.36%) Self-Motivation
4 30 (8.09%) Management Information System
5 25 (6.74%) Public Cloud
6 24 (6.47%) CMDB
7 16 (4.31%) Virtual Team
8 14 (3.77%) Data Centre
9 13 (3.50%) Mainframe
10 9 (2.43%) Private Cloud
10 9 (2.43%) Replication
11 8 (2.16%) Enterprise Cloud
12 6 (1.62%) iPad
12 6 (1.62%) iPhone
13 5 (1.35%) AS400
13 5 (1.35%) Enterprise Software
13 5 (1.35%) iSeries
14 4 (1.08%) Freedom of Information
14 4 (1.08%) Video Conferencing
15 3 (0.81%) e-Learning
Operating Systems
1 85 (22.91%) Windows
2 35 (9.43%) Windows 10
3 30 (8.09%) Linux
4 23 (6.20%) Windows 7
4 23 (6.20%) Windows Server
5 20 (5.39%) Unix
6 14 (3.77%) Windows Server 2012
7 9 (2.43%) zOS
8 8 (2.16%) Android
9 6 (1.62%) Windows Server 2008
10 4 (1.08%) CentOS
11 2 (0.54%) Mac OS X
12 1 (0.27%) Apple iOS
12 1 (0.27%) VMS
Processes & Methodologies
1 256 (69.00%) ITIL
2 205 (55.26%) Service Management
3 97 (26.15%) Service Delivery
4 91 (24.53%) Incident Management
5 84 (22.64%) Change Management
6 74 (19.95%) Problem Management
7 71 (19.14%) Continuous Improvement
8 64 (17.25%) Problem-Solving
9 46 (12.40%) Agile Software Development
10 43 (11.59%) Stakeholder Engagement
11 40 (10.78%) Knowledge Management
12 39 (10.51%) DevOps
13 35 (9.43%) Coaching
14 32 (8.63%) Stakeholder Management
15 31 (8.36%) Investment Management
16 30 (8.09%) Project Management
16 30 (8.09%) Workflow
17 28 (7.55%) Line Management
18 27 (7.28%) Configuration Management
18 27 (7.28%) Mentoring
Programming Languages
1 44 (11.86%) SQL
2 29 (7.82%) PowerShell
3 27 (7.28%) Java
4 14 (3.77%) JavaScript
5 10 (2.70%) C#
6 7 (1.89%) Bash Shell
6 7 (1.89%) Python
6 7 (1.89%) Ruby
7 2 (0.54%) C
8 1 (0.27%) ABAP
Qualifications
1 59 (15.90%) ITIL Foundation Certificate
2 36 (9.70%) Degree
3 34 (9.16%) ITIL Certification
4 31 (8.36%) Security Cleared
5 29 (7.82%) SC Cleared
6 22 (5.93%) Microsoft Certification
7 19 (5.12%) MCSA
8 12 (3.23%) DV Cleared
9 10 (2.70%) CCENT
10 7 (1.89%) A+ Certification
11 5 (1.35%) Computer Science Degree
12 4 (1.08%) Cisco Certification
12 4 (1.08%) CISSP
12 4 (1.08%) MCSE
12 4 (1.08%) PRINCE2 Certification
13 3 (0.81%) CISA
13 3 (0.81%) CISM
13 3 (0.81%) CRISC
13 3 (0.81%) PMP
13 3 (0.81%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 54 (14.56%) SLA
2 17 (4.58%) PCI DSS
3 16 (4.31%) GDPR
4 12 (3.23%) COBIT
5 8 (2.16%) ISO 22301
6 6 (1.62%) ISO/IEC 27001
7 4 (1.08%) ISO/IEC 20000
7 4 (1.08%) QA
8 3 (0.81%) Data Quality
8 3 (0.81%) ISO 9001
8 3 (0.81%) PMO
9 2 (0.54%) GAMP
9 2 (0.54%) HIPAA
9 2 (0.54%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
9 2 (0.54%) NIST
9 2 (0.54%) Sarbanes-Oxley
9 2 (0.54%) SSAE 16
System Software
1 49 (13.21%) Active Directory
2 31 (8.36%) VMware Infrastructure
3 10 (2.70%) vCloud
4 9 (2.43%) Docker
4 9 (2.43%) Virtual Machines
5 2 (0.54%) Hyper-V
5 2 (0.54%) Terminal Services
5 2 (0.54%) Virtual Desktop
6 1 (0.27%) XenApp
Systems Management
1 11 (2.96%) DameWare
2 10 (2.70%) Kibana
3 9 (2.43%) SCCM
3 9 (2.43%) vCenter Server
4 5 (1.35%) Kubernetes
5 4 (1.08%) Terraform
6 3 (0.81%) Microsoft Intune
6 3 (0.81%) Perfmon
6 3 (0.81%) SCOM
7 2 (0.54%) Nagios
7 2 (0.54%) Puppet
8 1 (0.27%) Cisco CUCM
8 1 (0.27%) Cisco IPCC
8 1 (0.27%) Cisco UCCX
8 1 (0.27%) logstash
8 1 (0.27%) McAfee ePO
8 1 (0.27%) MIMEsweeper
8 1 (0.27%) Nessus
8 1 (0.27%) NetBackup
8 1 (0.27%) ZENworks
Vendors
1 88 (23.72%) ServiceNow
2 78 (21.02%) Microsoft
3 40 (10.78%) VMware
4 25 (6.74%) Oracle
5 24 (6.47%) Citrix
5 24 (6.47%) SAP
6 23 (6.20%) Remedy
7 17 (4.58%) BMC
7 17 (4.58%) IBM
8 13 (3.50%) Avaya
8 13 (3.50%) Cisco
9 12 (3.23%) Dynatrace
9 12 (3.23%) SolarWinds
10 11 (2.96%) ConnectWise
10 11 (2.96%) iManage
10 11 (2.96%) Mitel
10 11 (2.96%) Sony
11 9 (2.43%) AppDynamics
11 9 (2.43%) Snow
12 7 (1.89%) CA