Period
to 20 October 2021

The following table provides summary statistics for permanent job vacancies advertised in the South East with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 20 October 2021 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
England > South East
6 months to
20 Oct 2021
Same period 2020 Same period 2019
Rank 222 154 218
Rank change year-on-year -68 +64 +6
Permanent jobs citing ITSM 267 146 359
As % of all permanent jobs advertised in the South East 1.49% 1.82% 1.42%
As % of the Processes & Methodologies category 1.59% 1.98% 1.56%
Number of salaries quoted 188 136 307
10th Percentile £28,250 £30,500 £27,000
25th Percentile £32,500 £41,250 £33,336
Median annual salary (50th Percentile) £47,000 £51,250 £47,500
Median % change year-on-year -8.29% +7.89% +5.56%
75th Percentile £63,938 £73,125 £65,000
90th Percentile £87,500 £92,500 £75,000
England median annual salary £50,000 £55,000 £50,000
% change year-on-year -9.09% +10.00% +9.89%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South East with a requirement for process or methodology skills.

All Process and Methodology Skills
South East
Permanent vacancies with a requirement for process or methodology skills 16,785 7,386 23,015
As % of all permanent IT jobs advertised in the South East 93.45% 92.06% 91.24%
Number of salaries quoted 11,318 6,139 18,748
10th Percentile £32,000 £31,250 £28,000
25th Percentile £40,500 £40,000 £36,250
Median annual salary (50th Percentile) £52,500 £52,000 £50,000
Median % change year-on-year +0.96% +4.00% +5.26%
75th Percentile £67,500 £65,000 £63,750
90th Percentile £79,750 £75,000 £75,000
England median annual salary £58,000 £55,000 £52,500
% change year-on-year +5.45% +4.76% -

ITSM
Job Vacancy Trend in the South East

Job postings citing ITSM as a proportion of all IT jobs advertised in the South East.

Job vacancy trend for ITSM in the South East

ITSM
Salary Trend in the South East

3-month moving average salary quoted in jobs citing ITSM in the South East.

Salary trend for ITSM in the South East

ITSM
Salary Histogram in the South East

Salary distribution for jobs citing ITSM in the South East over the 6 months to 20 October 2021.

Salary histogram for ITSM in the South East

ITSM
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the South East region over the 6 months to 20 October 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley 0 136 £45,000 -25.00% 19
Berkshire +4 90 £57,500 +15.00% 10
Surrey -22 76 £47,000 +10.59% 4
Buckinghamshire -43 30 £24,000 -65.71% 3
West Sussex +1 22 £56,250 +97.37% 3
Hampshire -146 19 £55,000 +10.00% 8
Oxfordshire -14 16 £39,000 - 6
Sussex - 4 - -
East Sussex -42 3 £31,273 -45.61%
Kent -38 2 £48,750 +5.98% 10
Home Counties - 2 £80,000 -
ITSM
England

For the 6 months to 20 October 2021, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region with a requirement for ITSM.

1 181 (67.79%) Service Management
2 172 (64.42%) ITIL
3 126 (47.19%) Social Skills
4 68 (25.47%) SLA
5 62 (23.22%) Azure
6 61 (22.85%) Microsoft
7 59 (22.10%) Agile Software Development
8 58 (21.72%) Service Delivery
8 58 (21.72%) Project Management
9 56 (20.97%) AWS
9 56 (20.97%) Problem-Solving
10 54 (20.22%) Microsoft 365
11 52 (19.48%) ServiceNow
12 50 (18.73%) Finance
13 44 (16.48%) Active Directory
14 42 (15.73%) VMware
14 42 (15.73%) Security Cleared
15 41 (15.36%) SCCM
16 39 (14.61%) SC Cleared
16 39 (14.61%) SQL
17 38 (14.23%) Degree
18 36 (13.48%) Cybersecurity
19 34 (12.73%) PRINCE2
19 34 (12.73%) Telecoms
20 33 (12.36%) Self-Motivation
21 32 (11.99%) Problem Management
21 32 (11.99%) Stakeholder Management
22 31 (11.61%) Scrum
22 31 (11.61%) Microsoft Intune
22 31 (11.61%) Continuous Improvement

ITSM
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (3.75%) CMS
2 6 (2.25%) SharePoint
3 5 (1.87%) Skype for Business
4 4 (1.50%) SAS
5 3 (1.12%) Oracle Workflow
6 1 (0.37%) JBoss
6 1 (0.37%) MS Exchange
Applications
1 16 (5.99%) Microsoft Excel
2 11 (4.12%) Microsoft Office
3 4 (1.50%) Microsoft PowerPoint
4 2 (0.75%) MS Visio
Business Applications
1 26 (9.74%) Remedy ITSM
2 4 (1.50%) NetSuite
2 4 (1.50%) SAP SM
3 2 (0.75%) SAP S/4HANA
Cloud Services
1 62 (23.22%) Azure
2 56 (20.97%) AWS
3 54 (20.22%) Microsoft 365
4 12 (4.49%) GCP
4 12 (4.49%) Google Workspace
5 6 (2.25%) Adobe Creative Cloud
5 6 (2.25%) IaaS
5 6 (2.25%) OneDrive
5 6 (2.25%) Power Automate
6 4 (1.50%) SaaS
7 3 (1.12%) Azure Active Directory
7 3 (1.12%) Mimecast
7 3 (1.12%) SuccessFactors
8 2 (0.75%) Boomi
8 2 (0.75%) PaaS
8 2 (0.75%) Serverless
9 1 (0.37%) Amazon EKS
9 1 (0.37%) Google Data Studio
Communications & Networking
1 25 (9.36%) VPN
2 20 (7.49%) DNS
3 19 (7.12%) DHCP
3 19 (7.12%) Firewall
4 13 (4.87%) LAN
4 13 (4.87%) WAN
5 8 (3.00%) SSL
6 5 (1.87%) Skype
6 5 (1.87%) Wireless
7 4 (1.50%) Wi-Fi
8 3 (1.12%) Network Security
8 3 (1.12%) VLAN
9 1 (0.37%) IPv6
9 1 (0.37%) Remote Desktop
9 1 (0.37%) TCP/IP
9 1 (0.37%) Unified Communications
9 1 (0.37%) VSAN
Database & Business Intelligence
1 6 (2.25%) SQL Server
2 4 (1.50%) Oracle Database
2 4 (1.50%) Oracle Database 11g
2 4 (1.50%) VLDB
3 3 (1.12%) Oracle Reports
4 2 (0.75%) BigQuery
5 1 (0.37%) Data Warehouse
5 1 (0.37%) Looker
Development Applications
1 9 (3.37%) JIRA
General
1 126 (47.19%) Social Skills
2 50 (18.73%) Finance
3 34 (12.73%) Telecoms
4 30 (11.24%) Legal
5 28 (10.49%) Influencing Skills
6 26 (9.74%) Presentation Skills
6 26 (9.74%) Public Sector
7 23 (8.61%) Analytical Skills
8 11 (4.12%) Banking
9 9 (3.37%) French Language
9 9 (3.37%) German Language
9 9 (3.37%) Inclusion and Diversity
10 8 (3.00%) Manufacturing
11 7 (2.62%) Retail
12 5 (1.87%) Law
13 4 (1.50%) Documentation Skills
14 3 (1.12%) Marketing
14 3 (1.12%) Pharmaceutical
15 2 (0.75%) Billing
15 2 (0.75%) Electronics
Job Titles
1 49 (18.35%) Analyst
2 32 (11.99%) Consultant
3 28 (10.49%) Service Manager
4 27 (10.11%) Service Analyst
5 26 (9.74%) Architect
5 26 (9.74%) Service Desk Analyst
6 24 (8.99%) Delivery Manager
6 24 (8.99%) IT Manager
7 23 (8.61%) Technical Consultant
8 21 (7.87%) Service Delivery Manager
9 17 (6.37%) Support Analyst
10 15 (5.62%) IT Services Manager
10 15 (5.62%) ITSM Architect
10 15 (5.62%) Project Manager
11 14 (5.24%) Network Engineer
12 13 (4.87%) Incident Manager
12 13 (4.87%) Service Architect
13 12 (4.49%) Infrastructure Engineer
14 11 (4.12%) Technical Analyst
14 11 (4.12%) Technical Support Analyst
Libraries, Frameworks & Software Standards
1 11 (4.12%) LDAP
1 11 (4.12%) Web Services
2 8 (3.00%) CSS
2 8 (3.00%) HTML
3 6 (2.25%) REST
4 5 (1.87%) AngularJS
4 5 (1.87%) JDBC
4 5 (1.87%) ODBC
4 5 (1.87%) SAML
4 5 (1.87%) SOAP
4 5 (1.87%) Twitter Bootstrap
5 4 (1.50%) XML
6 3 (1.12%) Ajax
6 3 (1.12%) SAP Basis
7 2 (0.75%) JSON
Miscellaneous
1 33 (12.36%) Self-Motivation
2 30 (11.24%) Management Information System
3 21 (7.87%) CMDB
4 14 (5.24%) Virtual Team
5 13 (4.87%) Data Centre
6 12 (4.49%) Cloud Native
7 9 (3.37%) Smartphone
8 5 (1.87%) Legacy Systems
8 5 (1.87%) User Experience
9 3 (1.12%) Enterprise Software
10 2 (0.75%) Mobile App
10 2 (0.75%) Public Cloud
11 1 (0.37%) Analytical Mindset
11 1 (0.37%) FMCG
11 1 (0.37%) Greenfield Project
11 1 (0.37%) Hedge funds
11 1 (0.37%) Hybrid Cloud
11 1 (0.37%) Private Cloud
11 1 (0.37%) Replication
11 1 (0.37%) Social Network
Operating Systems
1 26 (9.74%) Windows
2 14 (5.24%) Windows 10
3 6 (2.25%) Linux
3 6 (2.25%) Mac OS
3 6 (2.25%) Windows Server
4 4 (1.50%) Unix
5 1 (0.37%) Windows Server 2012
Processes & Methodologies
1 181 (67.79%) Service Management
2 172 (64.42%) ITIL
3 59 (22.10%) Agile Software Development
4 58 (21.72%) Project Management
4 58 (21.72%) Service Delivery
5 56 (20.97%) Problem-Solving
6 36 (13.48%) Cybersecurity
7 34 (12.73%) PRINCE2
8 32 (11.99%) Problem Management
8 32 (11.99%) Stakeholder Management
9 31 (11.61%) Continuous Improvement
9 31 (11.61%) Scrum
10 29 (10.86%) Change Management
10 29 (10.86%) Scaled Agile Framework
11 27 (10.11%) Ticket Management
12 25 (9.36%) Business Analysis
12 25 (9.36%) Systems Analysis
13 24 (8.99%) DevOps
14 23 (8.61%) Line Management
14 23 (8.61%) Technical Architecture
Programming Languages
1 39 (14.61%) SQL
2 22 (8.24%) PowerShell
3 4 (1.50%) JavaScript
3 4 (1.50%) PL/SQL
4 2 (0.75%) C
5 1 (0.37%) Bash Shell
5 1 (0.37%) Python
Qualifications
1 42 (15.73%) Security Cleared
2 39 (14.61%) SC Cleared
3 38 (14.23%) Degree
4 26 (9.74%) CCA
4 26 (9.74%) Citrix Certification
5 24 (8.99%) Microsoft Certification
6 22 (8.24%) MCSA
6 22 (8.24%) MCSE
7 18 (6.74%) ITIL Certification
8 11 (4.12%) CCNA
8 11 (4.12%) Cisco Certification
9 10 (3.75%) CCNP
10 9 (3.37%) CISA
10 9 (3.37%) CISM
10 9 (3.37%) CISSP
10 9 (3.37%) CRISC
10 9 (3.37%) DV Cleared
10 9 (3.37%) PMI Certification
11 8 (3.00%) MBA
11 8 (3.00%) PMP
Quality Assurance & Compliance
1 68 (25.47%) SLA
2 25 (9.36%) Cyber Essentials
3 23 (8.61%) ISO/IEC 27001
4 20 (7.49%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
5 11 (4.12%) COBIT
6 10 (3.75%) PMO
7 9 (3.37%) ITGC
8 4 (1.50%) GDPR
9 3 (1.12%) GxP
9 3 (1.12%) IFRS
9 3 (1.12%) NIST
9 3 (1.12%) QA
9 3 (1.12%) Sarbanes-Oxley
9 3 (1.12%) SOC 2
10 1 (0.37%) Data Quality
10 1 (0.37%) ISO/IEC 20000
10 1 (0.37%) NCSC
System Software
1 44 (16.48%) Active Directory
2 7 (2.62%) vSphere
3 4 (1.50%) Oracle RAC
3 4 (1.50%) XenApp
4 3 (1.12%) Hyper-V
4 3 (1.12%) Virtual Machines
5 2 (0.75%) VMware Infrastructure
5 2 (0.75%) XenDesktop
6 1 (0.37%) Virtual Servers
6 1 (0.37%) VMware NSX
Systems Management
1 41 (15.36%) SCCM
2 31 (11.61%) Microsoft Intune
3 21 (7.87%) WSUS
4 11 (4.12%) SCOM
5 10 (3.75%) OpenView
5 10 (3.75%) OVSD
6 6 (2.25%) Jamf Pro
6 6 (2.25%) vCenter Server
7 5 (1.87%) Single Sign-On
8 4 (1.50%) Data Guard
8 4 (1.50%) Oracle RMAN
9 3 (1.12%) HP UCMDB
9 3 (1.12%) Kubernetes
9 3 (1.12%) McAfee ePO
10 1 (0.37%) vRealize
Vendors
1 61 (22.85%) Microsoft
2 52 (19.48%) ServiceNow
3 42 (15.73%) VMware
4 29 (10.86%) Citrix
5 26 (9.74%) Remedy
6 23 (8.61%) Veeam
7 16 (5.99%) Google
7 16 (5.99%) SAP
8 15 (5.62%) BMC
9 13 (4.87%) Cisco
9 13 (4.87%) HP
9 13 (4.87%) Zscaler
10 10 (3.75%) Barracuda Networks
10 10 (3.75%) Censornet
11 8 (3.00%) Oracle
12 6 (2.25%) Adobe
12 6 (2.25%) CrowdStrike
13 4 (1.50%) Dell
13 4 (1.50%) EMC
14 3 (1.12%) Ariba