The following table provides summary statistics for permanent job vacancies advertised in the South East with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 3 months to 30 March 2017 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
England / South East
3 months to
30 Mar 2017
Same period 2016 Same period 2015
Rank 258 247 288
Rank change year-on-year -11 +41  
Permanent jobs citing ITSM 136 225 183
As % of all permanent IT jobs advertised in the South East 0.91% 1.15% 0.88%
As % of the Processes & Methodologies category 1.05% 1.32% 1.02%
Number of salaries quoted 102 197 143
Median salary £48,750 £40,000 £42,500
Median salary % change year-on-year +21.87% -5.88%  
90% offered a salary of more than £24,750 £16,500 £24,000
10% offered a salary of more than £80,000 £55,200 £70,000
UK excluding London median salary £47,500 £45,000 £42,500
% change year-on-year +5.55% +5.88%  

ITSM is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South East with a requirement for process and methodology skills.

Process & Methodology Skills
South East
Permanent job vacancies with a requirement for process and methodology skills 12908 17089 17920
As % of all permanent IT job vacancies advertised in the South East 86.15% 87.13% 85.90%
Number of salaries quoted 10598 14389 14289
Median salary £47,500 £47,500 £46,000
Median salary % change year-on-year - +3.26%  
90% offered a salary of more than £30,500 £30,000 £30,000
10% offered a salary of more than £67,500 £67,500 £70,000
UK excluding London median salary £45,000 £45,000 £43,000
% change year-on-year - +4.65%  

ITSM
Job Vacancy Trend in the South East

The job posting trend of jobs advertised in the South East citing ITSM as a proportion of all permanent or contract IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for ITSM in the South East

ITSM
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in the South East.

Salary trend for ITSM in the South East

ITSM
Salary Histogram in the South East

The salary distribution of IT jobs citing ITSM in the South East over the 3 months to 30 March 2017.

Salary histogram for ITSM in the South East

ITSM
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the South East region over the 3 months to 30 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire +30 62 £50,000 +108.33% 2
Surrey -25 27 £55,000 +29.41% 2
Hampshire +8 18 £42,500 -5.55% 2
East Sussex - 11 £47,500 - 3
Buckinghamshire +19 6 £62,500 +82.48% 2
West Sussex +7 6 £52,500 -22.22% 1
Kent +18 4 £58,750 +139.79%
Oxfordshire - 4 £48,250 -
ITSM
England

For the 6 months to 30 March 2017, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South East region with a requirement for ITSM.

1 228 (71.03%) ITIL
2 174 (54.21%) Service Management
3 114 (35.51%) Microsoft
4 96 (29.91%) Windows
5 85 (26.48%) SLA
6 75 (23.36%) Project Management
7 72 (22.43%) MS Excel
7 72 (22.43%) Service Delivery
8 56 (17.45%) Degree
9 53 (16.51%) Linux
10 49 (15.26%) ITIL V3
11 48 (14.95%) Computer Science
12 46 (14.33%) Change Management
13 42 (13.08%) Analytical Skills
14 41 (12.77%) Finance
15 40 (12.46%) Problem Management
15 40 (12.46%) Logistics
16 39 (12.15%) ITIL Certification
17 36 (11.21%) MS Office
18 34 (10.59%) Security Cleared
19 32 (9.97%) Active Directory
19 32 (9.97%) Information Security
19 32 (9.97%) Data Centre
20 31 (9.66%) IT Strategy
20 31 (9.66%) Stakeholder Management
20 31 (9.66%) Perl
20 31 (9.66%) Python
20 31 (9.66%) Performance Management
21 30 (9.35%) ServiceNow
21 30 (9.35%) Windows 7

ITSM
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (4.67%) MS Exchange
2 9 (2.80%) Apache
2 9 (2.80%) Tomcat
3 7 (2.18%) Blackberry Enterprise Server
3 7 (2.18%) IBM Notes
3 7 (2.18%) SharePoint
4 5 (1.56%) IIS
5 3 (0.93%) Skype for Business
6 2 (0.62%) Oracle SOA Suite
6 2 (0.62%) WebSphere
7 1 (0.31%) Exchange Server 2003
7 1 (0.31%) Exchange Server 2007
7 1 (0.31%) Exchange Server 2013
7 1 (0.31%) Oracle Workflow
Applications
1 72 (22.43%) MS Excel
2 36 (11.21%) MS Office
3 8 (2.49%) MS Project
4 7 (2.18%) MS PowerPoint
5 3 (0.93%) MS Visio
6 1 (0.31%) Spreadsheet
Business Applications
1 15 (4.67%) Remedy ITSM
2 11 (3.43%) SAP Oil and Gas
3 1 (0.31%) HFM
3 1 (0.31%) Hyperion Enterprise
3 1 (0.31%) Hyperion Planning
3 1 (0.31%) Oracle BPM
3 1 (0.31%) Unit4 Business World
Cloud Services
1 18 (5.61%) Microsoft Azure
2 16 (4.98%) Office 365
3 13 (4.05%) SaaS
4 12 (3.74%) PaaS
5 11 (3.43%) IaaS
6 5 (1.56%) Amazon AWS
7 1 (0.31%) FinancialForce.com
Communications & Networking
1 23 (7.17%) Internet
2 22 (6.85%) DNS
3 14 (4.36%) VPN
4 10 (3.12%) TCP/IP
5 9 (2.80%) DHCP
5 9 (2.80%) VoIP
6 8 (2.49%) Firewall
7 6 (1.87%) Wireless
8 5 (1.56%) LAN
8 5 (1.56%) SMS
9 4 (1.25%) WAN
10 3 (0.93%) MPLS
10 3 (0.93%) Network Security
11 2 (0.62%) Cisco IOS
11 2 (0.62%) DSL
11 2 (0.62%) L2TP
11 2 (0.62%) OSPF
11 2 (0.62%) Unified Communications
11 2 (0.62%) X.21
11 2 (0.62%) xDSL
Database & Business Intelligence
1 18 (5.61%) Relational Database
2 13 (4.05%) MongoDB
2 13 (4.05%) MySQL
3 12 (3.74%) PostgreSQL
4 8 (2.49%) Big Data
5 7 (2.18%) SQL Server
5 7 (2.18%) SQL Server Integration Services
5 7 (2.18%) SQL Server Reporting Services
6 6 (1.87%) Power BI
6 6 (1.87%) QlikView
6 6 (1.87%) SQL Server 2016
6 6 (1.87%) SQL Server Analysis Services
7 4 (1.25%) Data Warehouse
7 4 (1.25%) HDInsight
7 4 (1.25%) Spotfire
8 3 (0.93%) Azure SQL Database
8 3 (0.93%) Business Intelligence Development Studio
8 3 (0.93%) OLAP
8 3 (0.93%) SQL Server 2008
8 3 (0.93%) SQL Server 2012
Development Applications
1 17 (5.30%) JIRA
2 6 (1.87%) Visual Studio
3 1 (0.31%) Ant
3 1 (0.31%) Git (software)
3 1 (0.31%) Gradle
3 1 (0.31%) Jenkins
3 1 (0.31%) Maven
General
1 41 (12.77%) Finance
2 16 (4.98%) Telecoms
3 11 (3.43%) Marketing
4 10 (3.12%) Electronics
4 10 (3.12%) Manufacturing
5 7 (2.18%) Back Office
5 7 (2.18%) Banking
6 4 (1.25%) Billing
7 2 (0.62%) Legal
8 1 (0.31%) Advertising
8 1 (0.31%) Automotive
8 1 (0.31%) Czech Language
8 1 (0.31%) Local Government
8 1 (0.31%) Publishing
8 1 (0.31%) Slovak Language
Job Titles
1 72 (22.43%) Analyst
2 56 (17.45%) Service Manager
3 44 (13.71%) IT Manager
4 42 (13.08%) Service Analyst
5 37 (11.53%) Service Desk Analyst
6 30 (9.35%) Delivery Manager
6 30 (9.35%) Services Delivery Manager
7 27 (8.41%) Consultant
7 27 (8.41%) Support Analyst
8 24 (7.48%) IT Services Manager
9 16 (4.98%) IT Support
9 16 (4.98%) ITIL Manager
10 15 (4.67%) Linux Engineer
11 14 (4.36%) Help Desk Support
12 13 (4.05%) Infrastructure Engineer
12 13 (4.05%) Infrastructure Manager
12 13 (4.05%) IT Analyst
12 13 (4.05%) IT Security Manager
12 13 (4.05%) Security Manager
13 12 (3.74%) First Line Help Desk Support
Libraries, Frameworks & Software Standards
1 14 (4.36%) .NET
2 9 (2.80%) LAMP
2 9 (2.80%) LAPP Stack
3 5 (1.56%) Flash
4 4 (1.25%) ASP.NET
4 4 (1.25%) HTML
5 3 (0.93%) Middleware
6 2 (0.62%) .NET Framework
6 2 (0.62%) IBM Integration Bus
6 2 (0.62%) MDX
6 2 (0.62%) WebSphere MQ
7 1 (0.31%) SAP Fiori
7 1 (0.31%) SAPUI5
7 1 (0.31%) Velocity
Miscellaneous
1 48 (14.95%) Computer Science
2 42 (13.08%) Analytical Skills
3 32 (9.97%) Data Centre
4 13 (4.05%) Management Information System
4 13 (4.05%) Virtual Team
5 10 (3.12%) Linux Command Line
5 10 (3.12%) NHS
6 7 (2.18%) Blackberry
6 7 (2.18%) CMDB
6 7 (2.18%) Enterprise Software
6 7 (2.18%) Robotics
7 4 (1.25%) Fat Client
7 4 (1.25%) Thin Client
8 3 (0.93%) Mainframe
8 3 (0.93%) Public Cloud
9 2 (0.62%) iPhone
9 2 (0.62%) PMI
9 2 (0.62%) Private Cloud
9 2 (0.62%) Video Conferencing
9 2 (0.62%) VxBlock/Vblock
Operating Systems
1 96 (29.91%) Windows
2 53 (16.51%) Linux
3 30 (9.35%) Windows 7
4 19 (5.92%) CentOS
5 17 (5.30%) Windows 10
6 14 (4.36%) Unix
6 14 (4.36%) Windows Server
7 13 (4.05%) Windows Server 2008
8 11 (3.43%) Red Hat Enterprise Linux
9 9 (2.80%) Windows 8
10 7 (2.18%) Windows XP
11 6 (1.87%) Apple iOS
11 6 (1.87%) Windows Server 2012
12 4 (1.25%) Android
12 4 (1.25%) Mac OS X
13 2 (0.62%) AIX
14 1 (0.31%) Mac OS
Processes & Methodologies
1 228 (71.03%) ITIL
2 174 (54.21%) Service Management
3 75 (23.36%) Project Management
4 72 (22.43%) Service Delivery
5 49 (15.26%) ITIL V3
6 46 (14.33%) Change Management
7 40 (12.46%) Logistics
7 40 (12.46%) Problem Management
8 32 (9.97%) Information Security
9 31 (9.66%) IT Strategy
9 31 (9.66%) Performance Management
9 31 (9.66%) Stakeholder Management
10 28 (8.72%) Incident Management
11 27 (8.41%) Configuration Management
12 24 (7.48%) Asset Management
13 22 (6.85%) Continuous Improvement
13 22 (6.85%) Line Management
13 22 (6.85%) PRINCE2
14 18 (5.61%) Business Intelligence
14 18 (5.61%) Security Operations
Programming Languages
1 31 (9.66%) Perl
1 31 (9.66%) Python
2 27 (8.41%) SQL
3 16 (4.98%) C#
4 9 (2.80%) PHP
5 8 (2.49%) Java
6 5 (1.56%) JavaScript
6 5 (1.56%) PowerShell
7 4 (1.25%) Ruby
7 4 (1.25%) VB
8 3 (0.93%) C
8 3 (0.93%) T-SQL
9 2 (0.62%) Data Analysis Expressions (DAX)
10 1 (0.31%) Shell Script
Qualifications
1 56 (17.45%) Degree
2 39 (12.15%) ITIL Certification
3 34 (10.59%) Security Cleared
4 22 (6.85%) Microsoft Certification
5 19 (5.92%) RHCA
6 12 (3.74%) ITIL Foundation Certificate
6 12 (3.74%) SC Cleared
7 10 (3.12%) Cisco Certification
8 9 (2.80%) CCNA
8 9 (2.80%) MCP
9 7 (2.18%) APMP
10 6 (1.87%) DV Cleared
11 5 (1.56%) ISEB
11 5 (1.56%) PMI Certification
12 4 (1.25%) A+ Certification
13 3 (0.93%) PMP
14 2 (0.62%) MCSE
14 2 (0.62%) Network+ Certification
14 2 (0.62%) Six Sigma Green Belt
14 2 (0.62%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 85 (26.48%) SLA
2 16 (4.98%) ISO/IEC 27001
3 13 (4.05%) QA
4 11 (3.43%) COBIT
5 10 (3.12%) ISO/IEC 17799
6 6 (1.87%) Data Quality
7 4 (1.25%) PMO
8 3 (0.93%) ISO19770
8 3 (0.93%) Sarbanes-Oxley
System Software
1 32 (9.97%) Active Directory
2 10 (3.12%) VMware Infrastructure
3 7 (2.18%) BlackBerry Internet Service
4 6 (1.87%) Terminal Services
4 6 (1.87%) vSphere
5 4 (1.25%) XenApp
6 3 (0.93%) Hyper-V
6 3 (0.93%) Microsoft App-V
7 1 (0.31%) BitLocker
7 1 (0.31%) Docker
7 1 (0.31%) NDS
7 1 (0.31%) Virtual Machines
7 1 (0.31%) Virtual Servers
Systems Management
1 19 (5.92%) SCCM
2 9 (2.80%) SCOM
3 4 (1.25%) Puppet
4 3 (0.93%) Icinga
4 3 (0.93%) Opscode Chef
4 3 (0.93%) vRealize
5 2 (0.62%) HP Quality Center
5 2 (0.62%) McAfee ePO
5 2 (0.62%) Microsoft Data Protection Manager
5 2 (0.62%) ThinApp
5 2 (0.62%) Tivoli Storage Manager
6 1 (0.31%) DameWare
6 1 (0.31%) EMC NetWorker
6 1 (0.31%) FortiGate
6 1 (0.31%) Microsoft Intune
6 1 (0.31%) OVSD
6 1 (0.31%) SELinux
Vendors
1 114 (35.51%) Microsoft
2 30 (9.35%) ServiceNow
3 24 (7.48%) Oracle
3 24 (7.48%) Red Hat
4 21 (6.54%) VMware
5 17 (5.30%) Cisco
6 15 (4.67%) Remedy
7 13 (4.05%) SAP
8 10 (3.12%) Dell
8 10 (3.12%) HP
9 9 (2.80%) Avaya
10 7 (2.18%) Citrix
10 7 (2.18%) Lotus
11 6 (1.87%) Blue Prism
11 6 (1.87%) Tableau
12 5 (1.56%) Cognizant
12 5 (1.56%) EMC
12 5 (1.56%) IBM
12 5 (1.56%) Snow
12 5 (1.56%) SolarWinds
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