Period
to 24 February 2020

The following table provides summary statistics for permanent job vacancies advertised in the South East with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 24 February 2020 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
England > South East
6 months to
24 Feb 2020
Same period 2019 Same period 2018
Rank 204 220 256
Rank change year-on-year +16 +36 +8
Permanent jobs citing ITSM 319 374 367
As % of all permanent IT jobs advertised in the South East 1.41% 1.41% 1.17%
As % of the Processes & Methodologies category 1.57% 1.54% 1.29%
Number of salaries quoted 266 309 265
South East median annual salary £45,000 £45,000 £42,500
Median salary % change year-on-year - +5.88% -10.53%
10th Percentile £26,250 £24,500 £24,750
90th Percentile £71,250 £67,500 £72,500
England median annual salary £50,000 £46,500 £50,000
% change year-on-year +7.53% -7.00% +5.26%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South East with a requirement for process or methodology skills.

All Process and Methodology Skills
South East
Permanent vacancies with a requirement for process or methodology skills 20,381 24,306 28,464
As % of all permanent IT jobs advertised in the South East 90.30% 91.79% 90.36%
Number of salaries quoted 16,459 19,874 23,555
South East median annual salary £50,000 £47,500 £45,000
Median salary % change year-on-year +5.26% +5.56% -
10th Percentile £29,250 £28,000 £27,500
90th Percentile £77,500 £73,750 £68,750
England median annual salary £55,000 £52,500 £50,000
% change year-on-year +4.76% +5.00% -

ITSM
Job Vacancy Trend in the South East

Job postings citing ITSM as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for ITSM in the South East

ITSM
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in the South East.

Salary trend for ITSM in the South East

ITSM
Salary Histogram in the South East

The salary distribution of IT jobs citing ITSM in the South East over the 6 months to 24 February 2020.

Salary histogram for ITSM in the South East

ITSM
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the South East region over the 6 months to 24 February 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley +84 154 £45,000 -7.69% 15
Berkshire +32 85 £65,000 +30.00% 12
Surrey -9 57 £32,500 - 8
Hampshire -30 55 £47,500 +26.67% 6
Buckinghamshire +23 36 £35,000 +11.11% 1
Oxfordshire +44 33 £42,240 -35.02% 2
West Sussex +6 27 £60,000 +20.00% 1
East Sussex +12 17 £45,000 -10.00% 2
Kent +8 9 £29,000 -55.38% 1
ITSM
England

For the 6 months to 24 February 2020, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region with a requirement for ITSM.

1 187 (58.62%) Service Management
2 166 (52.04%) ITIL
3 92 (28.84%) Windows
4 86 (26.96%) Microsoft
5 71 (22.26%) Service Delivery
6 67 (21.00%) ServiceNow
7 65 (20.38%) SLA
8 59 (18.50%) DevOps
9 55 (17.24%) Project Management
10 52 (16.30%) Security Cleared
11 51 (15.99%) Active Directory
11 51 (15.99%) Agile Software Development
12 47 (14.73%) Change Management
13 44 (13.79%) Office 365
13 44 (13.79%) SDLC
14 42 (13.17%) Problem-Solving
15 40 (12.54%) ITIL V3
16 39 (12.23%) QA
16 39 (12.23%) Microsoft Office
17 38 (11.91%) Azure
18 34 (10.66%) SCCM
19 33 (10.34%) SQL
20 32 (10.03%) JavaScript
20 32 (10.03%) Workflow
20 32 (10.03%) VMware
20 32 (10.03%) SC Cleared
21 31 (9.72%) Analytical Skills
22 30 (9.40%) Windows 10
22 30 (9.40%) Degree
22 30 (9.40%) JIRA

ITSM
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (5.64%) Confluence
2 16 (5.02%) SharePoint
3 7 (2.19%) Oracle Workflow
4 5 (1.57%) SAS
5 2 (0.63%) Skype for Business
6 1 (0.31%) Apache
6 1 (0.31%) Elasticsearch
6 1 (0.31%) MS Exchange
6 1 (0.31%) Tomcat
6 1 (0.31%) WebSphere
Applications
1 39 (12.23%) Microsoft Office
2 12 (3.76%) Microsoft Excel
3 4 (1.25%) Microsoft PowerPoint
3 4 (1.25%) Microsoft Project
3 4 (1.25%) MS Visio
Business Applications
1 28 (8.78%) Remedy ITSM
2 7 (2.19%) Remedy AR System
3 5 (1.57%) Sage X3
4 4 (1.25%) assyst
5 1 (0.31%) Line 500
5 1 (0.31%) SAP ERP
5 1 (0.31%) SAP R/3
5 1 (0.31%) SAP S/4HANA
5 1 (0.31%) SAP SD
Cloud Services
1 44 (13.79%) Office 365
2 38 (11.91%) Azure
3 28 (8.78%) AWS
4 18 (5.64%) SaaS
5 10 (3.13%) OneDrive
6 9 (2.82%) Salesforce Service Cloud
7 5 (1.57%) IaaS
7 5 (1.57%) Mimecast
7 5 (1.57%) PaaS
8 4 (1.25%) Tricentis Tosca
9 3 (0.94%) GitHub
10 2 (0.63%) Azure Active Directory
10 2 (0.63%) Cloud Computing
10 2 (0.63%) GCP
11 1 (0.31%) Power Platform
Communications & Networking
1 28 (8.78%) WAN
2 27 (8.46%) DHCP
2 27 (8.46%) DNS
2 27 (8.46%) LAN
3 25 (7.84%) TCP/IP
4 16 (5.02%) SAN
5 15 (4.70%) Firewall
6 12 (3.76%) VPN
7 11 (3.45%) NAS
8 10 (3.13%) DSL
9 9 (2.82%) Wireless
10 8 (2.51%) BGP
11 7 (2.19%) Broadband
11 7 (2.19%) Ethernet
11 7 (2.19%) MPLS
11 7 (2.19%) OSPF
12 6 (1.88%) Internet
12 6 (1.88%) VLAN
13 5 (1.57%) ADSL
14 4 (1.25%) VoIP
Database & Business Intelligence
1 9 (2.82%) Big Data
2 8 (2.51%) GIS
3 6 (1.88%) DB2
4 5 (1.57%) Informix
5 3 (0.94%) Oracle Database
6 2 (0.63%) Crystal Reports
6 2 (0.63%) SQL Server
6 2 (0.63%) SQL Server Reporting Services
6 2 (0.63%) SQLPlus
7 1 (0.31%) MongoDB
7 1 (0.31%) MySQL
7 1 (0.31%) Oracle Database 11g
7 1 (0.31%) Oracle Reports
7 1 (0.31%) Oracle9i Database
7 1 (0.31%) Power BI
7 1 (0.31%) Relational Database
7 1 (0.31%) TKPROF
Development Applications
1 30 (9.40%) JIRA
2 13 (4.08%) Jenkins
3 11 (3.45%) Git (software)
4 9 (2.82%) SonarQube
5 8 (2.51%) Jasmine
5 8 (2.51%) Mocha
5 8 (2.51%) ReSharper
6 6 (1.88%) Selenium
7 5 (1.57%) webpack
8 4 (1.25%) Subversion
8 4 (1.25%) Team Foundation Server
8 4 (1.25%) VersionOne
9 2 (0.63%) Atlassian Bamboo
9 2 (0.63%) Bitbucket
9 2 (0.63%) Cucumber
9 2 (0.63%) GitLab
9 2 (0.63%) JBehave
9 2 (0.63%) Sonatype Nexus
9 2 (0.63%) WebDriver
10 1 (0.31%) IBM UrbanCode
General
1 27 (8.46%) Retail
2 25 (7.84%) Finance
3 21 (6.58%) Telecoms
4 9 (2.82%) Public Sector
5 7 (2.19%) Local Government
6 6 (1.88%) Banking
7 5 (1.57%) Legal
8 4 (1.25%) Aerospace
8 4 (1.25%) Manufacturing
9 3 (0.94%) Electronics
9 3 (0.94%) Marketing
10 2 (0.63%) Back Office
10 2 (0.63%) Military
11 1 (0.31%) Automotive
11 1 (0.31%) Billing
11 1 (0.31%) Law
11 1 (0.31%) Pharmaceutical
Job Titles
1 38 (11.91%) Analyst
2 32 (10.03%) Service Manager
2 32 (10.03%) Support Engineer
3 30 (9.40%) Delivery Manager
4 25 (7.84%) IT Support
4 25 (7.84%) Service Analyst
5 22 (6.90%) Architect
6 21 (6.58%) Developer
7 20 (6.27%) Consultant
8 19 (5.96%) Service Delivery Manager
8 19 (5.96%) Service Desk Analyst
9 18 (5.64%) IT Manager
9 18 (5.64%) ServiceNow Developer
10 15 (4.70%) Service Architect
11 14 (4.39%) 2nd Line Support
11 14 (4.39%) Applications Specialist
11 14 (4.39%) Infrastructure Engineer
11 14 (4.39%) IT Analyst
12 12 (3.76%) IT Engineer
13 11 (3.45%) 2nd Line Engineer
Libraries, Frameworks & Software Standards
1 24 (7.52%) Web Services
2 8 (2.51%) .NET
2 8 (2.51%) .NET Core
2 8 (2.51%) .NET Framework
2 8 (2.51%) AngularJS
3 7 (2.19%) SOAP
3 7 (2.19%) Software Packaging
4 5 (1.57%) Ajax
4 5 (1.57%) HTML
4 5 (1.57%) Node.js
4 5 (1.57%) Spring
4 5 (1.57%) Spring Boot
4 5 (1.57%) XML
5 4 (1.25%) ADO
5 4 (1.25%) jQuery
5 4 (1.25%) REST
5 4 (1.25%) RESTful
5 4 (1.25%) Velocity
6 2 (0.63%) HTML5
6 2 (0.63%) JSON
Miscellaneous
1 31 (9.72%) Analytical Skills
2 26 (8.15%) CMDB
3 25 (7.84%) Management Information System
4 23 (7.21%) Data Centre
5 16 (5.02%) Self-Motivation
6 11 (3.45%) Public Cloud
7 9 (2.82%) Private Cloud
8 8 (2.51%) Cloud Native
8 8 (2.51%) EMC VNX
9 7 (2.19%) Enterprise Software
10 6 (1.88%) PMI
10 6 (1.88%) Video Conferencing
11 5 (1.57%) Mainframe
11 5 (1.57%) Semantic Web
12 4 (1.25%) Mobile App
13 3 (0.94%) Clustering
13 3 (0.94%) PKI
14 2 (0.63%) EPoS
14 2 (0.63%) HACMP
14 2 (0.63%) Smartphone
Operating Systems
1 92 (28.84%) Windows
2 30 (9.40%) Windows 10
3 26 (8.15%) Windows Server
4 16 (5.02%) Windows 7
5 14 (4.39%) Linux
6 10 (3.13%) Windows Server 2008
7 8 (2.51%) Android
7 8 (2.51%) Windows Server 2012
8 5 (1.57%) VMS
9 4 (1.25%) Unix
10 3 (0.94%) Windows 8
11 2 (0.63%) AIX
12 1 (0.31%) Apple iOS
Processes & Methodologies
1 187 (58.62%) Service Management
2 166 (52.04%) ITIL
3 71 (22.26%) Service Delivery
4 59 (18.50%) DevOps
5 55 (17.24%) Project Management
6 51 (15.99%) Agile Software Development
7 47 (14.73%) Change Management
8 44 (13.79%) SDLC
9 42 (13.17%) Problem-Solving
10 40 (12.54%) ITIL V3
11 32 (10.03%) Workflow
12 29 (9.09%) Mentoring
13 27 (8.46%) Incident Management
13 27 (8.46%) Stakeholder Management
14 24 (7.52%) Project Delivery
15 23 (7.21%) Configuration Management
15 23 (7.21%) Service Design
16 22 (6.90%) Change Control
16 22 (6.90%) Decision-Making
16 22 (6.90%) People Management
Programming Languages
1 33 (10.34%) SQL
2 32 (10.03%) JavaScript
3 21 (6.58%) PowerShell
4 13 (4.08%) Java
5 12 (3.76%) Python
6 11 (3.45%) C
7 8 (2.51%) Bash Shell
8 4 (1.25%) C#
8 4 (1.25%) C++
8 4 (1.25%) Perl
8 4 (1.25%) PHP
9 3 (0.94%) PL/SQL
10 2 (0.63%) Ruby
10 2 (0.63%) VBScript
11 1 (0.31%) ABAP
11 1 (0.31%) VB
Qualifications
1 52 (16.30%) Security Cleared
2 32 (10.03%) SC Cleared
3 30 (9.40%) Degree
4 29 (9.09%) Microsoft Certification
5 19 (5.96%) ITIL Certification
6 14 (4.39%) Cisco Certification
7 12 (3.76%) MCSA
8 11 (3.45%) MCP
8 11 (3.45%) MCSE
9 10 (3.13%) CCNA
10 9 (2.82%) Computer Science Degree
11 8 (2.51%) SANS
12 7 (2.19%) CCNP
12 7 (2.19%) HND
13 6 (1.88%) A+ Certification
14 5 (1.57%) DBS Check
14 5 (1.57%) HNC
14 5 (1.57%) ITIL Foundation Certificate
15 4 (1.25%) DV Cleared
15 4 (1.25%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 65 (20.38%) SLA
2 39 (12.23%) QA
3 10 (3.13%) COBIT
4 9 (2.82%) GDPR
5 8 (2.51%) NIST
5 8 (2.51%) PMO
6 5 (1.57%) ISO/IEC 20000
6 5 (1.57%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
7 4 (1.25%) Cyber Essentials
7 4 (1.25%) Data Quality
7 4 (1.25%) ISO/IEC 27001
7 4 (1.25%) PMBOK
8 3 (0.94%) PCI DSS
9 1 (0.31%) BS7799
9 1 (0.31%) ISO 22301
9 1 (0.31%) Sarbanes-Oxley
System Software
1 51 (15.99%) Active Directory
2 19 (5.96%) VMware Infrastructure
3 12 (3.76%) VMware ESXi
4 10 (3.13%) Virtual Machines
5 7 (2.19%) Terminal Services
5 7 (2.19%) vCloud
6 6 (1.88%) Hyper-V
7 5 (1.57%) Docker
7 5 (1.57%) vSphere
8 3 (0.94%) ISA Server
8 3 (0.94%) Virtual Servers
9 1 (0.31%) BitLocker
9 1 (0.31%) Microsoft Virtual Server
9 1 (0.31%) XenApp
9 1 (0.31%) XenDesktop
Systems Management
1 34 (10.66%) SCCM
2 14 (4.39%) WSUS
3 12 (3.76%) Ansible
4 9 (2.82%) Microsoft Intune
5 8 (2.51%) Puppet
6 7 (2.19%) vCenter Server
7 4 (1.25%) Amdocs OSS
7 4 (1.25%) AppManager
7 4 (1.25%) Cisco Prime
7 4 (1.25%) Icinga
7 4 (1.25%) MIMEsweeper
7 4 (1.25%) Nagios
7 4 (1.25%) NetBackup
7 4 (1.25%) Observium
7 4 (1.25%) Opscode Chef
7 4 (1.25%) SCOM
8 2 (0.63%) Perfmon
8 2 (0.63%) SCSM
8 2 (0.63%) SCVMM
8 2 (0.63%) Tivoli
Vendors
1 86 (26.96%) Microsoft
2 67 (21.00%) ServiceNow
3 32 (10.03%) VMware
4 30 (9.40%) Salesforce.com
5 28 (8.78%) Remedy
6 14 (4.39%) Citrix
7 13 (4.08%) Cisco
7 13 (4.08%) Dynatrace
7 13 (4.08%) Oracle
8 12 (3.76%) SolarWinds
9 10 (3.13%) AppDynamics
9 10 (3.13%) BMC
9 10 (3.13%) CA
9 10 (3.13%) SAP
10 8 (2.51%) EMC
10 8 (2.51%) Forcepoint
11 5 (1.57%) Adobe
11 5 (1.57%) IBM
11 5 (1.57%) Sage
12 4 (1.25%) HP