ITSM Jobs in the South East

The following table provides summary statistics for permanent job vacancies advertised in the South East with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 3 months to 27 June 2017 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM) England / South East
Location	3 months to 27 Jun 2017	Same period 2016	Same period 2015
Rank	287	301	263
Rank change year-on-year	+14	-38
Permanent jobs citing ITSM	111	140	231
As % of all permanent IT jobs advertised in the South East	0.76%	0.76%	1.10%
As % of the Processes & Methodologies category	0.87%	0.87%	1.27%
Number of salaries quoted	81	114	173
Median salary	£45,000	£50,000	£42,500
Median salary % change year-on-year	-10.00%	+17.64%
90% offered a salary of more than	£27,500	£25,000	£25,250
10% offered a salary of more than	£77,500	£62,800	£60,000
UK excluding London median salary	£47,000	£42,500	£42,500
% change year-on-year	+10.58%	-

ITSM is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South East with a requirement for process and methodology skills.

Process & Methodology Skills South East
Permanent job vacancies with a requirement for process and methodology skills	12711	16005	18201
As % of all permanent IT job vacancies advertised in the South East	86.87%	86.64%	86.38%
Number of salaries quoted	10500	13457	14604
Median salary	£47,500	£47,000	£45,000
Median salary % change year-on-year	+1.06%	+4.44%
90% offered a salary of more than	£30,500	£31,000	£30,000
10% offered a salary of more than	£67,500	£65,000	£68,000
UK excluding London median salary	£45,000	£45,000	£44,000
% change year-on-year	-	+2.27%

ITSM
Job Vacancy Trend in the South East

The job posting trend of jobs advertised in the South East citing ITSM as a proportion of all permanent or contract IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for ITSM in the South East

ITSM
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in the South East.

ITSM
Salary Histogram in the South East

The salary distribution of IT jobs citing ITSM in the South East over the 3 months to 27 June 2017.

Salary histogram for ITSM in the South East

ITSM
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the South East region over the 3 months to 27 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location	Rank Change on Same Period Last Year	Matching Permanent IT Job Ads	Median Salary Last 3 Months	Median Salary % Change on Same Period Last Year	Live Job Vacancies
Berkshire	+34	50	£46,250	-7.50%	5
Surrey	+3	20	£31,500	-38.53%	4
Hampshire	+12	16	£37,500	+15.38%	2
East Sussex	+26	10	£52,000	+0.78%	1
Buckinghamshire	+6	10	£50,000	+5.26%	3
Kent	+10	3	£44,500	+21.91%	1
Oxfordshire	+10	1	£27,500	-41.48%	1
West Sussex	+5	1	£60,000	+45.45%	1
Middlesex	-	1	£120,000	-
ITSM England

ITSM
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 27 June 2017, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South East region with a requirement for ITSM.

1	188 (72.59%)	ITIL
2	145 (55.98%)	Service Management
3	71 (27.41%)	Project Management
4	68 (26.25%)	Microsoft
5	67 (25.87%)	Service Delivery
6	54 (20.85%)	Windows
6	54 (20.85%)	Logistics
7	52 (20.08%)	Change Management
7	52 (20.08%)	Finance
8	51 (19.69%)	SLA
9	50 (19.31%)	Analytical Skills
10	49 (18.92%)	Degree
11	43 (16.60%)	Problem Management
12	39 (15.06%)	Computer Science
13	38 (14.67%)	ITIL Certification

14	35 (13.51%)	Data Centre
15	34 (13.13%)	Computer Science Degree
16	32 (12.36%)	IT Strategy
17	31 (11.97%)	Microsoft Office
18	28 (10.81%)	Linux
19	27 (10.42%)	Active Directory
20	26 (10.04%)	Configuration Management
20	26 (10.04%)	Continuous Improvement
21	25 (9.65%)	ITIL V3
21	25 (9.65%)	ServiceNow
21	25 (9.65%)	Information Security
22	24 (9.27%)	SQL
22	24 (9.27%)	PRINCE2
23	23 (8.88%)	Security Cleared
24	22 (8.49%)	Stakeholder Management

ITSM
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
Applications
Business Applications
Cloud Services
Communications & Networking
Database & Business Intelligence
Development Applications
General
Job Titles
Libraries, Frameworks & Software Standards
Miscellaneous
Operating Systems
Processes & Methodologies
Programming Languages
Qualifications
Quality Assurance & Compliance
System Software
Systems Management
Vendors

Application Platforms
1	8 (3.09%)	MS Exchange
2	7 (2.70%)	IIS
3	5 (1.93%)	Blackberry Enterprise Server
3	5 (1.93%)	IBM Notes
3	5 (1.93%)	WebSphere
4	4 (1.54%)	SharePoint
5	3 (1.16%)	IBM HTTP Server
5	3 (1.16%)	Oracle HTTP Server
6	2 (0.77%)	BizTalk Server
6	2 (0.77%)	Oracle SOA Suite
7	1 (0.39%)	Apache
7	1 (0.39%)	Exchange Server 2003
7	1 (0.39%)	Exchange Server 2007
7	1 (0.39%)	nginx
7	1 (0.39%)	Oracle Workflow
7	1 (0.39%)	Skype for Business
7	1 (0.39%)	Tomcat

Applications
1	31 (11.97%)	Microsoft Office
2	19 (7.34%)	Microsoft Excel
3	12 (4.63%)	Microsoft Project
4	8 (3.09%)	Microsoft PowerPoint
5	6 (2.32%)	MS Visio

Business Applications
1	12 (4.63%)	Remedy ITSM
2	7 (2.70%)	SAP Oil and Gas
3	1 (0.39%)	Oracle BPM
3	1 (0.39%)	Unit4 Business World

Cloud Services
1	11 (4.25%)	Microsoft Azure
2	10 (3.86%)	SaaS
3	8 (3.09%)	Office 365
4	5 (1.93%)	PaaS
5	4 (1.54%)	Amazon AWS
6	3 (1.16%)	IaaS
7	1 (0.39%)	FinancialForce.com

Communications & Networking
1	13 (5.02%)	Internet
2	11 (4.25%)	DNS
2	11 (4.25%)	Firewall
3	9 (3.47%)	VPN
4	8 (3.09%)	Wireless
5	6 (2.32%)	WAN
6	5 (1.93%)	LAN
6	5 (1.93%)	Network Security
6	5 (1.93%)	SMS
7	4 (1.54%)	HTTP
7	4 (1.54%)	MPLS
7	4 (1.54%)	TCP/IP
7	4 (1.54%)	Unified Communications
8	3 (1.16%)	SAN
8	3 (1.16%)	SNMP
9	2 (0.77%)	BGP
9	2 (0.77%)	DSL
9	2 (0.77%)	L2TP
9	2 (0.77%)	WLAN
9	2 (0.77%)	X.21

Database & Business Intelligence
1	11 (4.25%)	Relational Database
2	7 (2.70%)	SQL Server
3	5 (1.93%)	DB2
4	4 (1.54%)	Big Data
5	3 (1.16%)	Data Warehouse
5	3 (1.16%)	Power BI
5	3 (1.16%)	SQL Server Integration Services
5	3 (1.16%)	SQL Server Reporting Services
6	2 (0.77%)	Azure SQL Database
6	2 (0.77%)	Informix
6	2 (0.77%)	OLAP
6	2 (0.77%)	QlikView
6	2 (0.77%)	SQL Server 2012
6	2 (0.77%)	SQL Server 2016
6	2 (0.77%)	SQL Server Analysis Services
7	1 (0.39%)	MariaDB
7	1 (0.39%)	MongoDB
7	1 (0.39%)	MySQL
7	1 (0.39%)	NoSQL
7	1 (0.39%)	Pentaho

Development Applications
1	13 (5.02%)	JIRA
2	2 (0.77%)	Ant
2	2 (0.77%)	Git (software)
2	2 (0.77%)	Jenkins
2	2 (0.77%)	Visual Studio
3	1 (0.39%)	Gradle
3	1 (0.39%)	Maven

General
1	52 (20.08%)	Finance
2	10 (3.86%)	Telecoms
3	8 (3.09%)	Banking
4	7 (2.70%)	Electronics
4	7 (2.70%)	Manufacturing
4	7 (2.70%)	Marketing
5	5 (1.93%)	Back Office
6	4 (1.54%)	Billing
7	3 (1.16%)	Retail
8	2 (0.77%)	Advertising
8	2 (0.77%)	Legal
9	1 (0.39%)	Automotive
9	1 (0.39%)	Czech Language
9	1 (0.39%)	Financial Institution
9	1 (0.39%)	Local Government
9	1 (0.39%)	Publishing
9	1 (0.39%)	Slovak Language

Job Titles
1	57 (22.01%)	Service Manager
2	46 (17.76%)	Analyst
3	32 (12.36%)	Delivery Manager
3	32 (12.36%)	Services Delivery Manager
4	27 (10.42%)	Service Analyst
5	26 (10.04%)	IT Manager
6	24 (9.27%)	Service Desk Analyst
7	17 (6.56%)	Consultant
8	13 (5.02%)	IT Security Manager
8	13 (5.02%)	Security Manager
9	11 (4.25%)	Applications Support
9	11 (4.25%)	ITIL Manager
9	11 (4.25%)	ITIL Service Manager
9	11 (4.25%)	Project Manager
9	11 (4.25%)	Support Analyst
9	11 (4.25%)	Team Leader
10	10 (3.86%)	Senior Manager
11	9 (3.47%)	Infrastructure Team Leader
11	9 (3.47%)	IT Services Manager
11	9 (3.47%)	IT Support

Libraries, Frameworks & Software Standards
1	8 (3.09%)	.NET
2	5 (1.93%)	CSS
2	5 (1.93%)	Flash
2	5 (1.93%)	IBM Integration Bus
2	5 (1.93%)	WebSphere MQ
3	3 (1.16%)	ASP.NET
4	2 (0.77%)	HTML
4	2 (0.77%)	MDX
4	2 (0.77%)	Middleware
4	2 (0.77%)	RabbitMQ
4	2 (0.77%)	XML
5	1 (0.39%)	.NET Framework
5	1 (0.39%)	jQuery
5	1 (0.39%)	REST
5	1 (0.39%)	SOAP
5	1 (0.39%)	Web Services

Miscellaneous
1	50 (19.31%)	Analytical Skills
2	39 (15.06%)	Computer Science
3	35 (13.51%)	Data Centre
4	18 (6.95%)	CMDB
5	17 (6.56%)	Management Information System
6	16 (6.18%)	Virtual Team
7	7 (2.70%)	Robotics
8	6 (2.32%)	Enterprise Software
9	5 (1.93%)	Blackberry
9	5 (1.93%)	NHS
10	3 (1.16%)	Replication
11	2 (0.77%)	Mainframe
11	2 (0.77%)	Private Cloud
11	2 (0.77%)	VxBlock/Vblock
12	1 (0.39%)	Data Structures
12	1 (0.39%)	Distributed Denial-of-Service
12	1 (0.39%)	iPhone
12	1 (0.39%)	Shadow IT
12	1 (0.39%)	Smartcard
12	1 (0.39%)	Thin Client

Operating Systems
1	54 (20.85%)	Windows
2	28 (10.81%)	Linux
3	20 (7.72%)	Windows 7
4	15 (5.79%)	Unix
5	12 (4.63%)	Windows 10
6	10 (3.86%)	Windows Server
7	8 (3.09%)	Windows Server 2008
8	6 (2.32%)	Windows 8
9	5 (1.93%)	Windows XP
10	4 (1.54%)	AIX
11	3 (1.16%)	Red Hat Enterprise Linux
11	3 (1.16%)	Windows Server 2012
12	2 (0.77%)	Apple iOS
12	2 (0.77%)	HPUX
12	2 (0.77%)	Solaris
12	2 (0.77%)	Windows NT
13	1 (0.39%)	Android
13	1 (0.39%)	Mac OS
13	1 (0.39%)	Mac OS X

Processes & Methodologies
1	188 (72.59%)	ITIL
2	145 (55.98%)	Service Management
3	71 (27.41%)	Project Management
4	67 (25.87%)	Service Delivery
5	54 (20.85%)	Logistics
6	52 (20.08%)	Change Management
7	43 (16.60%)	Problem Management
8	32 (12.36%)	IT Strategy
9	26 (10.04%)	Configuration Management
9	26 (10.04%)	Continuous Improvement
10	25 (9.65%)	Information Security
10	25 (9.65%)	ITIL V3
11	24 (9.27%)	PRINCE2
12	22 (8.49%)	Stakeholder Management
13	21 (8.11%)	Incident Management
14	19 (7.34%)	Security Operations
15	17 (6.56%)	Agile Software Development
15	17 (6.56%)	Change Control
16	15 (5.79%)	Asset Management
16	15 (5.79%)	Service Delivery Management

Programming Languages
1	24 (9.27%)	SQL
2	16 (6.18%)	Perl
3	15 (5.79%)	Python
4	8 (3.09%)	JavaScript
5	7 (2.70%)	C#
6	6 (2.32%)	Java
7	5 (1.93%)	C
7	5 (1.93%)	PowerShell
7	5 (1.93%)	Shell Script
8	3 (1.16%)	AWK
8	3 (1.16%)	Bash Shell
8	3 (1.16%)	C++
8	3 (1.16%)	Korn
8	3 (1.16%)	sed
9	2 (0.77%)	Data Analysis Expressions (DAX)
9	2 (0.77%)	T-SQL
10	1 (0.39%)	Ruby
10	1 (0.39%)	XPath

Qualifications
1	49 (18.92%)	Degree
2	38 (14.67%)	ITIL Certification
3	34 (13.13%)	Computer Science Degree
4	23 (8.88%)	Security Cleared
5	12 (4.63%)	ITIL Foundation Certificate
6	11 (4.25%)	Cisco Certification
7	9 (3.47%)	CCNA
8	7 (2.70%)	MCP
8	7 (2.70%)	Microsoft Certification
9	6 (2.32%)	DV Cleared
9	6 (2.32%)	ISEB
9	6 (2.32%)	SC Cleared
10	5 (1.93%)	APMP
11	2 (0.77%)	CCIE
11	2 (0.77%)	CCNP
11	2 (0.77%)	CCSE
11	2 (0.77%)	LPIC
11	2 (0.77%)	VCP4
11	2 (0.77%)	VCP5
11	2 (0.77%)	VMware Certified Professional (VCP)

Quality Assurance & Compliance
1	51 (19.69%)	SLA
2	16 (6.18%)	ISO/IEC 27001
3	6 (2.32%)	QA
4	5 (1.93%)	Data Quality
4	5 (1.93%)	ISO/IEC 27002 (supersedes ISO/IEC 17799)
5	3 (1.16%)	PMO
6	2 (0.77%)	Sarbanes-Oxley
7	1 (0.39%)	COBIT
7	1 (0.39%)	ISO/IEC 19770

System Software
1	27 (10.42%)	Active Directory
2	13 (5.02%)	VMware Infrastructure
3	8 (3.09%)	Hyper-V
4	7 (2.70%)	Terminal Services
5	5 (1.93%)	BlackBerry Internet Service
6	4 (1.54%)	XenApp
7	3 (1.16%)	Microsoft App-V
7	3 (1.16%)	Tivoli Directory Server
8	1 (0.39%)	Docker
8	1 (0.39%)	NDS
8	1 (0.39%)	Virtual Machines
8	1 (0.39%)	Virtual Servers

Systems Management
1	13 (5.02%)	SCCM
2	5 (1.93%)	Tivoli
3	4 (1.54%)	Puppet
4	3 (1.16%)	Opscode Chef
4	3 (1.16%)	SCOM
5	2 (0.77%)	Ansible
5	2 (0.77%)	Icinga
5	2 (0.77%)	McAfee ePO
5	2 (0.77%)	Microsoft Data Protection Manager
5	2 (0.77%)	Nagios
5	2 (0.77%)	Netcool
5	2 (0.77%)	Netcool/OMNIbus
5	2 (0.77%)	ThinApp
5	2 (0.77%)	Tivoli Monitoring
5	2 (0.77%)	Tivoli Storage Manager
5	2 (0.77%)	vRealize
5	2 (0.77%)	ZABBIX
6	1 (0.39%)	BMC PATROL
6	1 (0.39%)	DameWare
6	1 (0.39%)	TADDM

Vendors
1	68 (26.25%)	Microsoft
2	25 (9.65%)	ServiceNow
3	19 (7.34%)	VMware
4	18 (6.95%)	Cisco
5	12 (4.63%)	Oracle
5	12 (4.63%)	Remedy
6	11 (4.25%)	Citrix
7	9 (3.47%)	IBM
8	7 (2.70%)	SAP
9	6 (2.32%)	Blue Prism
9	6 (2.32%)	HP
10	5 (1.93%)	Apple
10	5 (1.93%)	Avaya
10	5 (1.93%)	BMC
10	5 (1.93%)	Cadence
10	5 (1.93%)	Dell
10	5 (1.93%)	Lotus
10	5 (1.93%)	Snow
11	4 (1.54%)	CheckPoint
11	4 (1.54%)	McAfee