The following table provides summary statistics for permanent job vacancies advertised in the South East with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 3 months to 27 June 2017 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
England / South East
3 months to
27 Jun 2017
Same period 2016 Same period 2015
Rank 287 301 263
Rank change year-on-year +14 -38  
Permanent jobs citing ITSM 111 140 231
As % of all permanent IT jobs advertised in the South East 0.76% 0.76% 1.10%
As % of the Processes & Methodologies category 0.87% 0.87% 1.27%
Number of salaries quoted 81 114 173
Median salary £45,000 £50,000 £42,500
Median salary % change year-on-year -10.00% +17.64%  
90% offered a salary of more than £27,500 £25,000 £25,250
10% offered a salary of more than £77,500 £62,800 £60,000
UK excluding London median salary £47,000 £42,500 £42,500
% change year-on-year +10.58% -  

ITSM is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South East with a requirement for process and methodology skills.

Process & Methodology Skills
South East
Permanent job vacancies with a requirement for process and methodology skills 12711 16005 18201
As % of all permanent IT job vacancies advertised in the South East 86.87% 86.64% 86.38%
Number of salaries quoted 10500 13457 14604
Median salary £47,500 £47,000 £45,000
Median salary % change year-on-year +1.06% +4.44%  
90% offered a salary of more than £30,500 £31,000 £30,000
10% offered a salary of more than £67,500 £65,000 £68,000
UK excluding London median salary £45,000 £45,000 £44,000
% change year-on-year - +2.27%  

ITSM
Job Vacancy Trend in the South East

The job posting trend of jobs advertised in the South East citing ITSM as a proportion of all permanent or contract IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for ITSM in the South East

ITSM
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in the South East.

Salary trend for ITSM in the South East

ITSM
Salary Histogram in the South East

The salary distribution of IT jobs citing ITSM in the South East over the 3 months to 27 June 2017.

Salary histogram for ITSM in the South East

ITSM
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the South East region over the 3 months to 27 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire +34 50 £46,250 -7.50% 5
Surrey +3 20 £31,500 -38.53% 4
Hampshire +12 16 £37,500 +15.38% 2
East Sussex +26 10 £52,000 +0.78% 1
Buckinghamshire +6 10 £50,000 +5.26% 3
Kent +10 3 £44,500 +21.91% 1
Oxfordshire +10 1 £27,500 -41.48% 1
West Sussex +5 1 £60,000 +45.45% 1
Middlesex - 1 £120,000 -
ITSM
England

For the 6 months to 27 June 2017, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South East region with a requirement for ITSM.

1 188 (72.59%) ITIL
2 145 (55.98%) Service Management
3 71 (27.41%) Project Management
4 68 (26.25%) Microsoft
5 67 (25.87%) Service Delivery
6 54 (20.85%) Windows
6 54 (20.85%) Logistics
7 52 (20.08%) Change Management
7 52 (20.08%) Finance
8 51 (19.69%) SLA
9 50 (19.31%) Analytical Skills
10 49 (18.92%) Degree
11 43 (16.60%) Problem Management
12 39 (15.06%) Computer Science
13 38 (14.67%) ITIL Certification
14 35 (13.51%) Data Centre
15 34 (13.13%) Computer Science Degree
16 32 (12.36%) IT Strategy
17 31 (11.97%) Microsoft Office
18 28 (10.81%) Linux
19 27 (10.42%) Active Directory
20 26 (10.04%) Configuration Management
20 26 (10.04%) Continuous Improvement
21 25 (9.65%) ITIL V3
21 25 (9.65%) ServiceNow
21 25 (9.65%) Information Security
22 24 (9.27%) SQL
22 24 (9.27%) PRINCE2
23 23 (8.88%) Security Cleared
24 22 (8.49%) Stakeholder Management

ITSM
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (3.09%) MS Exchange
2 7 (2.70%) IIS
3 5 (1.93%) Blackberry Enterprise Server
3 5 (1.93%) IBM Notes
3 5 (1.93%) WebSphere
4 4 (1.54%) SharePoint
5 3 (1.16%) IBM HTTP Server
5 3 (1.16%) Oracle HTTP Server
6 2 (0.77%) BizTalk Server
6 2 (0.77%) Oracle SOA Suite
7 1 (0.39%) Apache
7 1 (0.39%) Exchange Server 2003
7 1 (0.39%) Exchange Server 2007
7 1 (0.39%) nginx
7 1 (0.39%) Oracle Workflow
7 1 (0.39%) Skype for Business
7 1 (0.39%) Tomcat
Applications
1 31 (11.97%) Microsoft Office
2 19 (7.34%) Microsoft Excel
3 12 (4.63%) Microsoft Project
4 8 (3.09%) Microsoft PowerPoint
5 6 (2.32%) MS Visio
Business Applications
1 12 (4.63%) Remedy ITSM
2 7 (2.70%) SAP Oil and Gas
3 1 (0.39%) Oracle BPM
3 1 (0.39%) Unit4 Business World
Cloud Services
1 11 (4.25%) Microsoft Azure
2 10 (3.86%) SaaS
3 8 (3.09%) Office 365
4 5 (1.93%) PaaS
5 4 (1.54%) Amazon AWS
6 3 (1.16%) IaaS
7 1 (0.39%) FinancialForce.com
Communications & Networking
1 13 (5.02%) Internet
2 11 (4.25%) DNS
2 11 (4.25%) Firewall
3 9 (3.47%) VPN
4 8 (3.09%) Wireless
5 6 (2.32%) WAN
6 5 (1.93%) LAN
6 5 (1.93%) Network Security
6 5 (1.93%) SMS
7 4 (1.54%) HTTP
7 4 (1.54%) MPLS
7 4 (1.54%) TCP/IP
7 4 (1.54%) Unified Communications
8 3 (1.16%) SAN
8 3 (1.16%) SNMP
9 2 (0.77%) BGP
9 2 (0.77%) DSL
9 2 (0.77%) L2TP
9 2 (0.77%) WLAN
9 2 (0.77%) X.21
Database & Business Intelligence
1 11 (4.25%) Relational Database
2 7 (2.70%) SQL Server
3 5 (1.93%) DB2
4 4 (1.54%) Big Data
5 3 (1.16%) Data Warehouse
5 3 (1.16%) Power BI
5 3 (1.16%) SQL Server Integration Services
5 3 (1.16%) SQL Server Reporting Services
6 2 (0.77%) Azure SQL Database
6 2 (0.77%) Informix
6 2 (0.77%) OLAP
6 2 (0.77%) QlikView
6 2 (0.77%) SQL Server 2012
6 2 (0.77%) SQL Server 2016
6 2 (0.77%) SQL Server Analysis Services
7 1 (0.39%) MariaDB
7 1 (0.39%) MongoDB
7 1 (0.39%) MySQL
7 1 (0.39%) NoSQL
7 1 (0.39%) Pentaho
Development Applications
1 13 (5.02%) JIRA
2 2 (0.77%) Ant
2 2 (0.77%) Git (software)
2 2 (0.77%) Jenkins
2 2 (0.77%) Visual Studio
3 1 (0.39%) Gradle
3 1 (0.39%) Maven
General
1 52 (20.08%) Finance
2 10 (3.86%) Telecoms
3 8 (3.09%) Banking
4 7 (2.70%) Electronics
4 7 (2.70%) Manufacturing
4 7 (2.70%) Marketing
5 5 (1.93%) Back Office
6 4 (1.54%) Billing
7 3 (1.16%) Retail
8 2 (0.77%) Advertising
8 2 (0.77%) Legal
9 1 (0.39%) Automotive
9 1 (0.39%) Czech Language
9 1 (0.39%) Financial Institution
9 1 (0.39%) Local Government
9 1 (0.39%) Publishing
9 1 (0.39%) Slovak Language
Job Titles
1 57 (22.01%) Service Manager
2 46 (17.76%) Analyst
3 32 (12.36%) Delivery Manager
3 32 (12.36%) Services Delivery Manager
4 27 (10.42%) Service Analyst
5 26 (10.04%) IT Manager
6 24 (9.27%) Service Desk Analyst
7 17 (6.56%) Consultant
8 13 (5.02%) IT Security Manager
8 13 (5.02%) Security Manager
9 11 (4.25%) Applications Support
9 11 (4.25%) ITIL Manager
9 11 (4.25%) ITIL Service Manager
9 11 (4.25%) Project Manager
9 11 (4.25%) Support Analyst
9 11 (4.25%) Team Leader
10 10 (3.86%) Senior Manager
11 9 (3.47%) Infrastructure Team Leader
11 9 (3.47%) IT Services Manager
11 9 (3.47%) IT Support
Libraries, Frameworks & Software Standards
1 8 (3.09%) .NET
2 5 (1.93%) CSS
2 5 (1.93%) Flash
2 5 (1.93%) IBM Integration Bus
2 5 (1.93%) WebSphere MQ
3 3 (1.16%) ASP.NET
4 2 (0.77%) HTML
4 2 (0.77%) MDX
4 2 (0.77%) Middleware
4 2 (0.77%) RabbitMQ
4 2 (0.77%) XML
5 1 (0.39%) .NET Framework
5 1 (0.39%) jQuery
5 1 (0.39%) REST
5 1 (0.39%) SOAP
5 1 (0.39%) Web Services
Miscellaneous
1 50 (19.31%) Analytical Skills
2 39 (15.06%) Computer Science
3 35 (13.51%) Data Centre
4 18 (6.95%) CMDB
5 17 (6.56%) Management Information System
6 16 (6.18%) Virtual Team
7 7 (2.70%) Robotics
8 6 (2.32%) Enterprise Software
9 5 (1.93%) Blackberry
9 5 (1.93%) NHS
10 3 (1.16%) Replication
11 2 (0.77%) Mainframe
11 2 (0.77%) Private Cloud
11 2 (0.77%) VxBlock/Vblock
12 1 (0.39%) Data Structures
12 1 (0.39%) Distributed Denial-of-Service
12 1 (0.39%) iPhone
12 1 (0.39%) Shadow IT
12 1 (0.39%) Smartcard
12 1 (0.39%) Thin Client
Operating Systems
1 54 (20.85%) Windows
2 28 (10.81%) Linux
3 20 (7.72%) Windows 7
4 15 (5.79%) Unix
5 12 (4.63%) Windows 10
6 10 (3.86%) Windows Server
7 8 (3.09%) Windows Server 2008
8 6 (2.32%) Windows 8
9 5 (1.93%) Windows XP
10 4 (1.54%) AIX
11 3 (1.16%) Red Hat Enterprise Linux
11 3 (1.16%) Windows Server 2012
12 2 (0.77%) Apple iOS
12 2 (0.77%) HPUX
12 2 (0.77%) Solaris
12 2 (0.77%) Windows NT
13 1 (0.39%) Android
13 1 (0.39%) Mac OS
13 1 (0.39%) Mac OS X
Processes & Methodologies
1 188 (72.59%) ITIL
2 145 (55.98%) Service Management
3 71 (27.41%) Project Management
4 67 (25.87%) Service Delivery
5 54 (20.85%) Logistics
6 52 (20.08%) Change Management
7 43 (16.60%) Problem Management
8 32 (12.36%) IT Strategy
9 26 (10.04%) Configuration Management
9 26 (10.04%) Continuous Improvement
10 25 (9.65%) Information Security
10 25 (9.65%) ITIL V3
11 24 (9.27%) PRINCE2
12 22 (8.49%) Stakeholder Management
13 21 (8.11%) Incident Management
14 19 (7.34%) Security Operations
15 17 (6.56%) Agile Software Development
15 17 (6.56%) Change Control
16 15 (5.79%) Asset Management
16 15 (5.79%) Service Delivery Management
Programming Languages
1 24 (9.27%) SQL
2 16 (6.18%) Perl
3 15 (5.79%) Python
4 8 (3.09%) JavaScript
5 7 (2.70%) C#
6 6 (2.32%) Java
7 5 (1.93%) C
7 5 (1.93%) PowerShell
7 5 (1.93%) Shell Script
8 3 (1.16%) AWK
8 3 (1.16%) Bash Shell
8 3 (1.16%) C++
8 3 (1.16%) Korn
8 3 (1.16%) sed
9 2 (0.77%) Data Analysis Expressions (DAX)
9 2 (0.77%) T-SQL
10 1 (0.39%) Ruby
10 1 (0.39%) XPath
Qualifications
1 49 (18.92%) Degree
2 38 (14.67%) ITIL Certification
3 34 (13.13%) Computer Science Degree
4 23 (8.88%) Security Cleared
5 12 (4.63%) ITIL Foundation Certificate
6 11 (4.25%) Cisco Certification
7 9 (3.47%) CCNA
8 7 (2.70%) MCP
8 7 (2.70%) Microsoft Certification
9 6 (2.32%) DV Cleared
9 6 (2.32%) ISEB
9 6 (2.32%) SC Cleared
10 5 (1.93%) APMP
11 2 (0.77%) CCIE
11 2 (0.77%) CCNP
11 2 (0.77%) CCSE
11 2 (0.77%) LPIC
11 2 (0.77%) VCP4
11 2 (0.77%) VCP5
11 2 (0.77%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 51 (19.69%) SLA
2 16 (6.18%) ISO/IEC 27001
3 6 (2.32%) QA
4 5 (1.93%) Data Quality
4 5 (1.93%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
5 3 (1.16%) PMO
6 2 (0.77%) Sarbanes-Oxley
7 1 (0.39%) COBIT
7 1 (0.39%) ISO/IEC 19770
System Software
1 27 (10.42%) Active Directory
2 13 (5.02%) VMware Infrastructure
3 8 (3.09%) Hyper-V
4 7 (2.70%) Terminal Services
5 5 (1.93%) BlackBerry Internet Service
6 4 (1.54%) XenApp
7 3 (1.16%) Microsoft App-V
7 3 (1.16%) Tivoli Directory Server
8 1 (0.39%) Docker
8 1 (0.39%) NDS
8 1 (0.39%) Virtual Machines
8 1 (0.39%) Virtual Servers
Systems Management
1 13 (5.02%) SCCM
2 5 (1.93%) Tivoli
3 4 (1.54%) Puppet
4 3 (1.16%) Opscode Chef
4 3 (1.16%) SCOM
5 2 (0.77%) Ansible
5 2 (0.77%) Icinga
5 2 (0.77%) McAfee ePO
5 2 (0.77%) Microsoft Data Protection Manager
5 2 (0.77%) Nagios
5 2 (0.77%) Netcool
5 2 (0.77%) Netcool/OMNIbus
5 2 (0.77%) ThinApp
5 2 (0.77%) Tivoli Monitoring
5 2 (0.77%) Tivoli Storage Manager
5 2 (0.77%) vRealize
5 2 (0.77%) ZABBIX
6 1 (0.39%) BMC PATROL
6 1 (0.39%) DameWare
6 1 (0.39%) TADDM
Vendors
1 68 (26.25%) Microsoft
2 25 (9.65%) ServiceNow
3 19 (7.34%) VMware
4 18 (6.95%) Cisco
5 12 (4.63%) Oracle
5 12 (4.63%) Remedy
6 11 (4.25%) Citrix
7 9 (3.47%) IBM
8 7 (2.70%) SAP
9 6 (2.32%) Blue Prism
9 6 (2.32%) HP
10 5 (1.93%) Apple
10 5 (1.93%) Avaya
10 5 (1.93%) BMC
10 5 (1.93%) Cadence
10 5 (1.93%) Dell
10 5 (1.93%) Lotus
10 5 (1.93%) Snow
11 4 (1.54%) CheckPoint
11 4 (1.54%) McAfee
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