Period
to 13 November 2018

The following table provides summary statistics for permanent job vacancies advertised in the South East with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 13 November 2018 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
England > South East
6 months to
13 Nov 2018
Same period 2017 Same period 2016
Rank 213 299 268
Rank change year-on-year +86 -31 +13
Permanent jobs citing ITSM 437 280 413
As % of all permanent IT jobs advertised in the South East 1.52% 0.92% 1.18%
As % of the Processes & Methodologies category 1.68% 1.03% 1.33%
Number of salaries quoted 375 208 330
South East median annual salary £45,000 £45,000 £45,000
10th Percentile £24,500 £25,925 £25,613
90th Percentile £72,500 £65,750 £70,000
England median annual salary £45,000 £47,500 £46,035
% change year-on-year -5.26% +3.18% +2.30%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South East with a requirement for process or methodology skills.

All Process and Methodology Skills
South East
Permanent vacancies with a requirement for process or methodology skills 25,941 27,200 31,141
As % of all permanent IT jobs advertised in the South East 90.19% 89.56% 89.27%
Number of salaries quoted 21,409 22,466 25,879
South East median annual salary £47,500 £45,000 £45,000
Median salary % change year-on-year +5.56% - -
10th Percentile £28,500 £27,000 £27,500
90th Percentile £72,500 £68,750 £68,750
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +5.26%

ITSM
Job Vacancy Trend in the South East

Job postings citing ITSM as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for ITSM in the South East

ITSM
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in the South East.

Salary trend for ITSM in the South East

ITSM
Salary Histogram in the South East

The salary distribution of IT jobs citing ITSM in the South East over the 6 months to 13 November 2018.

Salary histogram for ITSM in the South East

ITSM
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the South East region over the 6 months to 13 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hampshire +103 165 £41,500 +3.75% 2
Surrey +57 110 £40,000 - 7
Thames Valley -7 108 £45,000 - 6
Berkshire +5 90 £45,000 +7.78% 4
West Sussex +28 49 £47,500 +5.56% 3
Buckinghamshire +8 14 £32,500 -43.48% 2
East Sussex -5 4 £47,500 -9.09% 1
Oxfordshire +1 3 £65,500 +54.12%
Middlesex +7 2 £75,750 +27.31%
ITSM
England

For the 6 months to 13 November 2018, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region with a requirement for ITSM.

1 293 (67.05%) Service Management
2 269 (61.56%) ITIL
3 129 (29.52%) Windows
4 128 (29.29%) Microsoft
5 105 (24.03%) Service Delivery
6 86 (19.68%) ServiceNow
7 74 (16.93%) ITIL V3
8 73 (16.70%) Active Directory
9 71 (16.25%) Continuous Improvement
10 70 (16.02%) Incident Management
11 68 (15.56%) Microsoft Office
12 67 (15.33%) Problem-Solving
13 59 (13.50%) Stakeholder Management
14 58 (13.27%) Asset Management
14 58 (13.27%) Microsoft Excel
15 57 (13.04%) Office 365
16 50 (11.44%) Problem Management
17 49 (11.21%) SQL
18 48 (10.98%) Microsoft Certification
19 45 (10.30%) VMware
20 44 (10.07%) Finance
20 44 (10.07%) VMware Infrastructure
21 43 (9.84%) Remedy ITSM
21 43 (9.84%) Remedy
22 42 (9.61%) Benchmarking
23 40 (9.15%) WAN
23 40 (9.15%) Change Management
23 40 (9.15%) Security Cleared
23 40 (9.15%) Performance Management
23 40 (9.15%) Process Improvement

ITSM
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (2.75%) SharePoint
2 10 (2.29%) BizTalk Server
3 4 (0.92%) MS Exchange
3 4 (0.92%) Skype for Business
4 2 (0.46%) Exchange Server 2013
4 2 (0.46%) IIS
5 1 (0.23%) Exchange Server 2007
5 1 (0.23%) Exchange Server 2010
5 1 (0.23%) JBoss
5 1 (0.23%) Tomcat
Applications
1 68 (15.56%) Microsoft Office
2 58 (13.27%) Microsoft Excel
3 21 (4.81%) Microsoft PowerPoint
4 12 (2.75%) MS Visio
5 1 (0.23%) Spreadsheet
Business Applications
1 43 (9.84%) Remedy ITSM
2 2 (0.46%) Remedy AR System
2 2 (0.46%) SAP R/3
2 2 (0.46%) SAP SD
Cloud Services
1 57 (13.04%) Office 365
2 23 (5.26%) Microsoft Azure
3 11 (2.52%) IaaS
3 11 (2.52%) SaaS
4 5 (1.14%) Amazon AWS
4 5 (1.14%) Google Cloud Platform
5 4 (0.92%) PaaS
6 2 (0.46%) Cloud Computing
6 2 (0.46%) Dynamics 365
7 1 (0.23%) G Suite
7 1 (0.23%) OneDrive
Communications & Networking
1 40 (9.15%) WAN
2 39 (8.92%) LAN
3 31 (7.09%) Wi-Fi
4 29 (6.64%) Firewall
5 23 (5.26%) VoIP
6 21 (4.81%) Wireless
7 18 (4.12%) WLAN
8 17 (3.89%) MPLS
9 16 (3.66%) TCP/IP
10 15 (3.43%) DHCP
10 15 (3.43%) Network Security
11 13 (2.97%) SAN
12 12 (2.75%) VLAN
13 10 (2.29%) Broadband
13 10 (2.29%) DSL
14 8 (1.83%) Remote Desktop
15 7 (1.60%) Ethernet
16 6 (1.37%) DNS
17 5 (1.14%) L2TP
17 5 (1.14%) X.21
Database & Business Intelligence
1 20 (4.58%) MySQL
2 9 (2.06%) SQL Server Integration Services
3 4 (0.92%) Big Data
3 4 (0.92%) Data Warehouse
4 3 (0.69%) Qlik Sense
4 3 (0.69%) SQL Server
5 2 (0.46%) Crystal Reports
6 1 (0.23%) Cloud Spanner
6 1 (0.23%) Data Mining
6 1 (0.23%) DataStage
6 1 (0.23%) DB2
6 1 (0.23%) NewSQL
6 1 (0.23%) PostgreSQL
6 1 (0.23%) Relational Database
6 1 (0.23%) SAP HANA
6 1 (0.23%) SQL Server Reporting Services
Development Applications
1 9 (2.06%) Team Foundation Server
1 9 (2.06%) Visual Studio
2 4 (0.92%) JIRA
3 3 (0.69%) Jenkins
4 2 (0.46%) Atlassian Bamboo
General
1 44 (10.07%) Finance
2 21 (4.81%) Retail
3 13 (2.97%) Billing
3 13 (2.97%) Telecoms
4 10 (2.29%) Marketing
5 9 (2.06%) Legal
6 7 (1.60%) Banking
6 7 (1.60%) Manufacturing
7 6 (1.37%) Local Government
8 5 (1.14%) Law
9 3 (0.69%) Electronics
9 3 (0.69%) Korean Language
Job Titles
1 144 (32.95%) Analyst
2 70 (16.02%) IT Manager
3 50 (11.44%) Service Analyst
4 40 (9.15%) Continuous Improvement Manager
5 38 (8.70%) Support Analyst
6 36 (8.24%) Service Desk Analyst
7 30 (6.86%) Service Manager
8 24 (5.49%) IT Analyst
9 22 (5.03%) Security Analyst
10 21 (4.81%) Architect
10 21 (4.81%) IT Security Analyst
11 20 (4.58%) Incident Manager
11 20 (4.58%) Senior Data Warehouse Specialist
12 19 (4.35%) Cloud Specialist
12 19 (4.35%) Linux Specialist
12 19 (4.35%) Major Incident Manager
12 19 (4.35%) Senior Linux Specialist
13 18 (4.12%) IT Engineer
14 15 (3.43%) Consultant
14 15 (3.43%) Operations Engineer
Libraries, Frameworks & Software Standards
1 12 (2.75%) CSS
1 12 (2.75%) HTML
2 10 (2.29%) RabbitMQ
3 4 (0.92%) Middleware
3 4 (0.92%) XML
4 3 (0.69%) .NET
4 3 (0.69%) Ajax
4 3 (0.69%) J2EE
5 2 (0.46%) SAP XI
5 2 (0.46%) Velocity
5 2 (0.46%) Web Services
6 1 (0.23%) ActiveMQ
6 1 (0.23%) AngularJS
6 1 (0.23%) COM
6 1 (0.23%) EDI
6 1 (0.23%) Elastic Stack
6 1 (0.23%) JSON
6 1 (0.23%) SOAP
Miscellaneous
1 37 (8.47%) CMDB
2 35 (8.01%) Management Information System
3 29 (6.64%) Self-Motivation
4 25 (5.72%) Analytical Skills
5 20 (4.58%) Data Centre
6 19 (4.35%) Linux Command Line
6 19 (4.35%) Virtual Team
7 14 (3.20%) AS400
7 14 (3.20%) iSeries
8 13 (2.97%) iPhone
9 10 (2.29%) Blackberry
9 10 (2.29%) iPad
10 7 (1.60%) User Experience
11 5 (1.14%) NHS
12 4 (0.92%) Computer Science
12 4 (0.92%) Enterprise Software
12 4 (0.92%) Enterprise Storage
12 4 (0.92%) Replication
13 3 (0.69%) Social Media
13 3 (0.69%) Video Conferencing
Operating Systems
1 129 (29.52%) Windows
2 38 (8.70%) Windows 7
3 36 (8.24%) Linux
4 34 (7.78%) Windows Server
4 34 (7.78%) Windows Server 2008
5 33 (7.55%) Windows 10
6 27 (6.18%) Windows Server 2012
7 19 (4.35%) CentOS
8 16 (3.66%) Windows 8
9 10 (2.29%) Windows Mobile
10 7 (1.60%) Unix
11 4 (0.92%) AIX
12 3 (0.69%) Android
12 3 (0.69%) Apple iOS
12 3 (0.69%) Windows Phone
13 1 (0.23%) Mac OS
Processes & Methodologies
1 293 (67.05%) Service Management
2 269 (61.56%) ITIL
3 105 (24.03%) Service Delivery
4 74 (16.93%) ITIL V3
5 71 (16.25%) Continuous Improvement
6 70 (16.02%) Incident Management
7 67 (15.33%) Problem-Solving
8 59 (13.50%) Stakeholder Management
9 58 (13.27%) Asset Management
10 50 (11.44%) Problem Management
11 42 (9.61%) Benchmarking
12 40 (9.15%) Change Management
12 40 (9.15%) Performance Management
12 40 (9.15%) Process Improvement
13 36 (8.24%) Project Management
14 34 (7.78%) Quality Management
15 33 (7.55%) Collaborative Working
16 32 (7.32%) Agile Software Development
17 29 (6.64%) Configuration Management
18 27 (6.18%) Mentoring
Programming Languages
1 49 (11.21%) SQL
2 32 (7.32%) JavaScript
3 21 (4.81%) Python
4 9 (2.06%) T-SQL
5 5 (1.14%) Java
6 3 (0.69%) C
6 3 (0.69%) C#
6 3 (0.69%) PowerShell
7 2 (0.46%) ABAP
8 1 (0.23%) Bash Shell
Qualifications
1 48 (10.98%) Microsoft Certification
2 40 (9.15%) Security Cleared
3 34 (7.78%) Degree
3 34 (7.78%) SC Cleared
4 26 (5.95%) MCSA
5 22 (5.03%) Cisco Certification
5 22 (5.03%) CISSP
6 21 (4.81%) CCSA
7 19 (4.35%) A+ Certification
7 19 (4.35%) CCNA
7 19 (4.35%) RHCA
8 11 (2.52%) MCP
9 10 (2.29%) LPIC
10 9 (2.06%) ITIL Foundation Certificate
11 8 (1.83%) CCNP
11 8 (1.83%) ISEB
12 7 (1.60%) CEH
12 7 (1.60%) DV Cleared
12 7 (1.60%) ITIL Certification
13 6 (1.37%) PMP
Quality Assurance & Compliance
1 39 (8.92%) SLA
2 13 (2.97%) GDPR
3 8 (1.83%) ISO/IEC 20000
4 7 (1.60%) COBIT
5 6 (1.37%) QA
6 5 (1.14%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
7 4 (0.92%) PMO
8 2 (0.46%) PCI DSS
9 1 (0.23%) Data Quality
9 1 (0.23%) ISO/IEC 19770
9 1 (0.23%) ISO/IEC 27001
System Software
1 73 (16.70%) Active Directory
2 44 (10.07%) VMware Infrastructure
3 17 (3.89%) Hyper-V
4 5 (1.14%) Firmware
5 4 (0.92%) Terminal Services
6 3 (0.69%) Docker
7 2 (0.46%) Virtual Machines
7 2 (0.46%) VMware Server
8 1 (0.23%) VMware ESXi
8 1 (0.23%) VMware NSX
Systems Management
1 19 (4.35%) SCCM
2 9 (2.06%) WSUS
3 2 (0.46%) MIMEsweeper
3 2 (0.46%) Nagios
3 2 (0.46%) Puppet
4 1 (0.23%) Ansible
4 1 (0.23%) Cisco CUCM
4 1 (0.23%) Packer
4 1 (0.23%) PowerCLI
4 1 (0.23%) Systems Management Server (SMS)
4 1 (0.23%) Terraform
4 1 (0.23%) vCenter Server
4 1 (0.23%) vRealize
4 1 (0.23%) vRealize Orchestrator
4 1 (0.23%) WhatsUp Gold
Vendors
1 128 (29.29%) Microsoft
2 86 (19.68%) ServiceNow
3 45 (10.30%) VMware
4 43 (9.84%) Remedy
5 29 (6.64%) Dynatrace
6 23 (5.26%) IBM
7 20 (4.58%) Cisco
7 20 (4.58%) Citrix
8 19 (4.35%) Red Hat
9 15 (3.43%) Ivanti
10 14 (3.20%) BMC
11 11 (2.52%) Snow
12 10 (2.29%) HP
13 9 (2.06%) Oracle
14 8 (1.83%) SAP
15 7 (1.60%) Atlassian
16 5 (1.14%) EMC
16 5 (1.14%) Google
16 5 (1.14%) Juniper
16 5 (1.14%) SolarWinds