ITSM Jobs in the South East

IT Service Management (ITSM)
England > South East

The table below provides summary statistics for permanent job vacancies advertised in the South East requiring ITSM skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited ITSM over the 6 months leading up to 26 July 2024, comparing them to the same period in the previous two years.

6 months to
26 Jul 2024
Same period 2023 Same period 2022
Rank 202 168 240
Rank change year-on-year -34 +72 +38
Permanent jobs citing ITSM 162 222 313
As % of all permanent jobs advertised in the South East 1.07% 1.92% 1.42%
As % of the Processes & Methodologies category 1.32% 2.02% 1.49%
Number of salaries quoted 110 142 211
10th Percentile £29,000 £26,250 £27,500
25th Percentile £34,625 £31,438 £35,500
Median annual salary (50th Percentile) £49,500 £52,500 £53,500
Median % change year-on-year -5.71% -1.87% +13.83%
75th Percentile £56,250 £61,938 £62,500
90th Percentile £60,375 £72,400 £72,500
England median annual salary £52,500 £54,000 £50,000
% change year-on-year -2.78% +8.00% -3.38%

All Process and Methodology Skills
South East

ITSM falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in the South East.

Permanent vacancies with a requirement for process or methodology skills 12,301 10,994 21,004
As % of all permanent jobs advertised in the South East 81.50% 94.87% 95.19%
Number of salaries quoted 8,138 7,007 11,964
10th Percentile £29,000 £30,500 £31,250
25th Percentile £38,620 £41,250 £41,250
Median annual salary (50th Percentile) £50,000 £55,000 £55,000
Median % change year-on-year -9.09% - +8.01%
75th Percentile £65,000 £71,250 £71,250
90th Percentile £80,000 £85,000 £82,500
England median annual salary £55,000 £62,000 £60,000
% change year-on-year -11.29% +3.33% +4.35%

ITSM
Job Vacancy Trend in the South East

Job postings citing ITSM as a proportion of all IT jobs advertised in the South East.

Job vacancy trend for ITSM in the South East

ITSM
Salary Trend in the South East

3-month moving average salary quoted in jobs citing ITSM in the South East.

Salary trend for ITSM in the South East

ITSM
Salary Histogram in the South East

Salary distribution for jobs citing ITSM in the South East over the 6 months to 26 July 2024.

Salary histogram for ITSM in the South East

ITSM
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the South East region over the 6 months to 26 July 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Thames Valley +12 88 £51,000 -0.49% 9
Berkshire -1 55 £55,000 +4.76% 4
Kent -14 30 £30,000 -40.00% 2
Surrey -21 18 £48,500 -19.17% 4
Oxfordshire -4 17 £32,500 -23.98%
Buckinghamshire +6 16 £35,000 -6.67% 5
Hampshire -54 11 £48,500 -0.51% 6
West Sussex +11 10 £60,000 -7.69% 3
East Sussex +14 4 £23,463 -44.34%
Middlesex -16 1 £32,000 -48.80%
ITSM
England

ITSM
Co-occurring Skills and Capabilities in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (11.11%) Microsoft Exchange
2 15 (9.26%) SharePoint
3 3 (1.85%) CMS
3 3 (1.85%) Oracle Service Bus
3 3 (1.85%) WebLogic
4 2 (1.23%) Confluence
4 2 (1.23%) SAS
Applications
1 25 (15.43%) Microsoft Office
2 11 (6.79%) Microsoft Excel
3 7 (4.32%) MS Visio
4 6 (3.70%) Microsoft PowerPoint
Business Applications
1 10 (6.17%) Remedy ITSM
2 4 (2.47%) SAP IS-U
Cloud Services
1 32 (19.75%) Microsoft 365
2 20 (12.35%) Azure
3 14 (8.64%) Entra ID
4 11 (6.79%) OneDrive
5 9 (5.56%) Power Platform
6 4 (2.47%) SaaS
6 4 (2.47%) WhatsApp
7 3 (1.85%) OpenShift
8 2 (1.23%) Cloud Computing
9 1 (0.62%) AWS
9 1 (0.62%) Google Workspace
Communications & Networking
1 7 (4.32%) DNS
1 7 (4.32%) TCP/IP
2 6 (3.70%) Firewall
3 5 (3.09%) SAN
3 5 (3.09%) Wi-Fi
4 4 (2.47%) VoIP
4 4 (2.47%) WLAN
5 3 (1.85%) BGP
5 3 (1.85%) Cisco ASA
5 3 (1.85%) Cisco Firepower
5 3 (1.85%) Cisco ISE
5 3 (1.85%) EIGRP
5 3 (1.85%) HSRP
5 3 (1.85%) IPsec
5 3 (1.85%) NetScaler
5 3 (1.85%) OSPF
6 2 (1.23%) Intrusion Detection
6 2 (1.23%) SD-WAN
6 2 (1.23%) SNMP
6 2 (1.23%) SSH
Database & Business Intelligence
1 9 (5.56%) Amazon RDS
2 8 (4.94%) Power BI
3 6 (3.70%) MySQL
4 4 (2.47%) SQL Server
5 3 (1.85%) Oracle Database
5 3 (1.85%) Oracle Database 10g
5 3 (1.85%) Oracle Database 11g
5 3 (1.85%) VLDB
6 2 (1.23%) Relational Database
Development Applications
1 13 (8.02%) AdminStudio
1 13 (8.02%) InstallShield
1 13 (8.02%) MSI
2 2 (1.23%) Eclipse
General
1 57 (35.19%) Social Skills
2 21 (12.96%) Analytical Skills
3 20 (12.35%) Finance
4 15 (9.26%) Legal
5 13 (8.02%) Organisational Skills
5 13 (8.02%) Presentation Skills
6 12 (7.41%) Inclusion and Diversity
7 11 (6.79%) Public Sector
8 9 (5.56%) Manufacturing
9 6 (3.70%) Influencing Skills
10 5 (3.09%) Retail
11 4 (2.47%) Advertising
11 4 (2.47%) Aerospace
11 4 (2.47%) Billing
11 4 (2.47%) Pharmaceutical
12 3 (1.85%) Documentation Skills
12 3 (1.85%) Marketing
12 3 (1.85%) Telecoms
13 2 (1.23%) Local Government
Job Titles
1 34 (20.99%) Analyst
2 26 (16.05%) ITSM Analyst
3 14 (8.64%) Change Analyst
4 13 (8.02%) Applications Packager
4 13 (8.02%) IT Support
4 13 (8.02%) SC Cleared Application Packager
5 12 (7.41%) Problem Analyst
5 12 (7.41%) Service Manager
6 11 (6.79%) Administrator
7 10 (6.17%) IT Manager
7 10 (6.17%) Lead
7 10 (6.17%) Senior
7 10 (6.17%) ServiceNow Administrator
7 10 (6.17%) Support Engineer
8 9 (5.56%) Architect
8 9 (5.56%) Developer
8 9 (5.56%) ServiceNow Developer
9 8 (4.94%) 2nd Line Support
9 8 (4.94%) IT Support Technician
9 8 (4.94%) Support Technician
Libraries, Frameworks & Software Standards
1 10 (6.17%) CSS
1 10 (6.17%) HTML
2 9 (5.56%) Web Services
3 8 (4.94%) AngularJS
4 6 (3.70%) Twitter Bootstrap
4 6 (3.70%) XML
5 5 (3.09%) LDAP
6 4 (2.47%) JSON
7 3 (1.85%) JDBC
7 3 (1.85%) REST
8 2 (1.23%) Ajax
8 2 (1.23%) ODBC
8 2 (1.23%) SOAP
8 2 (1.23%) XHTML
9 1 (0.62%) EDI
9 1 (0.62%) Middleware
9 1 (0.62%) SAML
Miscellaneous
1 22 (13.58%) Self-Motivation
2 13 (8.02%) CMDB
2 13 (8.02%) Shadow IT
3 12 (7.41%) Product Ownership
4 11 (6.79%) Smartphone
5 6 (3.70%) Management Information System
6 4 (2.47%) Data Centre
6 4 (2.47%) EMC VNX
6 4 (2.47%) Onboarding
7 3 (1.85%) Digital Signage
8 2 (1.23%) Driving Licence
8 2 (1.23%) Legacy Systems
8 2 (1.23%) SystemC
9 1 (0.62%) Enterprise Software
9 1 (0.62%) Grid Computing
9 1 (0.62%) Private Cloud
9 1 (0.62%) Public Cloud
9 1 (0.62%) Video Conferencing
Operating Systems
1 55 (33.95%) Windows
2 28 (17.28%) Windows 10
3 14 (8.64%) Windows 7
4 12 (7.41%) Android
4 12 (7.41%) Apple iOS
4 12 (7.41%) Linux
4 12 (7.41%) Windows Server
5 6 (3.70%) Unix
6 4 (2.47%) CentOS
6 4 (2.47%) Rocky
7 3 (1.85%) Solaris
8 2 (1.23%) Mac OS
8 2 (1.23%) Windows Server 2016
8 2 (1.23%) Windows Server 2019
9 1 (0.62%) Windows 8
9 1 (0.62%) Windows Server 2012
Processes & Methodologies
1 100 (61.73%) Service Management
2 90 (55.56%) ITIL
3 54 (33.33%) Customer Service
4 36 (22.22%) Service Delivery
5 29 (17.90%) Agile
5 29 (17.90%) Project Management
6 24 (14.81%) Change Management
7 21 (12.96%) Waterfall
8 20 (12.35%) Configuration Management
8 20 (12.35%) Continuous Improvement
8 20 (12.35%) Problem Management
9 19 (11.73%) Service Catalogue
10 18 (11.11%) Incident Management
11 17 (10.49%) Data Analysis
12 16 (9.88%) Release Management
13 15 (9.26%) Migration
14 14 (8.64%) Analytics
14 14 (8.64%) Data Analytics
15 13 (8.02%) Application Virtualisation
15 13 (8.02%) Software Deployment
Programming Languages
1 15 (9.26%) PowerShell
2 13 (8.02%) C#
2 13 (8.02%) VB
3 11 (6.79%) JavaScript
4 8 (4.94%) SQL
5 4 (2.47%) ABAP
6 3 (1.85%) PL/SQL
7 2 (1.23%) C
7 2 (1.23%) Java
7 2 (1.23%) Perl
7 2 (1.23%) Python
8 1 (0.62%) Bash
Qualifications
1 45 (27.78%) Security Cleared
2 43 (26.54%) SC Cleared
3 34 (20.99%) Degree
4 22 (13.58%) DV Cleared
5 6 (3.70%) DBS Check
6 5 (3.09%) ITIL Certification
7 4 (2.47%) Computer Science Degree
7 4 (2.47%) Master's Degree
7 4 (2.47%) SAP Certification
8 1 (0.62%) BPSS Clearance
8 1 (0.62%) CTC Cleared
8 1 (0.62%) HNC
Quality Assurance & Compliance
1 14 (8.64%) Sarbanes-Oxley
2 10 (6.17%) QA
2 10 (6.17%) SLA
3 4 (2.47%) Data Quality
3 4 (2.47%) GRC
3 4 (2.47%) ISO 22301
4 3 (1.85%) COBIT
5 2 (1.23%) Cyber Essentials
5 2 (1.23%) Cyber Essentials PLUS
5 2 (1.23%) ISO/IEC 27001
System Software
1 41 (25.31%) Active Directory
2 18 (11.11%) VMware Infrastructure
3 13 (8.02%) Microsoft App-V
4 10 (6.17%) Hyper-V
5 4 (2.47%) VMware ESXi
6 3 (1.85%) Docker
6 3 (1.85%) Oracle RAC
7 2 (1.23%) VMware Workstation
Systems Management
1 21 (12.96%) SCCM
2 13 (8.02%) WSUS
3 5 (3.09%) Single Sign-On
4 4 (2.47%) EMC NetWorker
4 4 (2.47%) vCenter Server
5 3 (1.85%) Data Guard
5 3 (1.85%) Kubernetes
5 3 (1.85%) Nagios
5 3 (1.85%) OpenView
5 3 (1.85%) Oracle RMAN
5 3 (1.85%) SCOM
6 2 (1.23%) Microsoft Intune
6 2 (1.23%) WMI
7 1 (0.62%) Ansible
7 1 (0.62%) SmoothWall
Vendors
1 55 (33.95%) Microsoft
2 48 (29.63%) ServiceNow
3 24 (14.81%) VMware
4 13 (8.02%) Autodesk
4 13 (8.02%) Snow
5 12 (7.41%) Citrix
6 10 (6.17%) HP
6 10 (6.17%) Remedy
7 9 (5.56%) Oracle
8 7 (4.32%) BMC
9 6 (3.70%) SolarWinds
10 5 (3.09%) SAP
11 4 (2.47%) EMC
11 4 (2.47%) Google
11 4 (2.47%) Sun
11 4 (2.47%) Veeam
12 3 (1.85%) Aruba
12 3 (1.85%) Cisco
12 3 (1.85%) Meraki
12 3 (1.85%) Riverbed