Period
to 19 August 2018

The following table provides summary statistics for permanent job vacancies advertised in the South East with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 19 August 2018 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
England > South East
6 months to
19 Aug 2018
Same period 2017 Same period 2016
Rank 229 327 298
Rank change year-on-year +98 -29 -8
Permanent jobs citing ITSM 396 241 373
As % of all permanent IT jobs advertised in the South East 1.34% 0.82% 1.01%
As % of the Processes & Methodologies category 1.49% 0.92% 1.13%
Number of salaries quoted 327 196 288
South East median annual salary £48,514 £45,000 £47,250
Median salary % change year-on-year +7.81% -4.76% +11.18%
10th Percentile £27,650 £26,250 £20,875
90th Percentile £74,000 £78,125 £68,750
England median annual salary £47,500 £47,500 £47,500

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South East with a requirement for process or methodology skills.

All Process and Methodology Skills
South East
Permanent vacancies with a requirement for process or methodology skills 26,495 26,120 32,884
As % of all permanent IT jobs advertised in the South East 89.57% 89.06% 89.08%
Number of salaries quoted 21,872 21,613 27,545
South East median annual salary £47,500 £45,000 £45,000
Median salary % change year-on-year +5.56% - -
10th Percentile £28,750 £27,000 £27,000
90th Percentile £70,000 £68,750 £68,750
England median annual salary £50,000 £50,000 £50,000

ITSM
Job Vacancy Trend in the South East

Job postings citing ITSM as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for ITSM in the South East

ITSM
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in the South East.

Salary trend for ITSM in the South East

ITSM
Salary Histogram in the South East

The salary distribution of IT jobs citing ITSM in the South East over the 6 months to 19 August 2018.

Salary histogram for ITSM in the South East

ITSM
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the South East region over the 6 months to 19 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley +37 146 £48,514 -2.97% 10
Berkshire +29 124 £48,514 -7.59% 9
Hampshire +56 105 £41,500 +5.06% 8
Surrey +66 93 £52,500 +32.91% 4
West Sussex +49 34 £47,500 -20.83%
East Sussex -24 12 £65,000 +25.00%
Oxfordshire +9 11 £70,000 +66.67%
Buckinghamshire -3 11 £28,500 -50.43% 1
Kent -5 4 £31,000 -38.00% 2
Middlesex +11 1 £31,500 -73.75%
ITSM
England

For the 6 months to 19 August 2018, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region with a requirement for ITSM.

1 257 (64.90%) Service Management
2 253 (63.89%) ITIL
3 129 (32.58%) Microsoft
4 105 (26.52%) Windows
5 93 (23.48%) Service Delivery
6 83 (20.96%) ITIL V3
7 78 (19.70%) ServiceNow
8 76 (19.19%) Problem Management
9 73 (18.43%) Incident Management
10 67 (16.92%) Asset Management
11 61 (15.40%) Stakeholder Management
12 60 (15.15%) Finance
13 57 (14.39%) SQL
14 50 (12.63%) Continuous Improvement
15 49 (12.37%) JavaScript
15 49 (12.37%) Active Directory
16 48 (12.12%) Microsoft Excel
17 47 (11.87%) Microsoft Office
17 47 (11.87%) Project Management
18 43 (10.86%) Management Information System
19 42 (10.61%) Microsoft Certification
19 42 (10.61%) Office 365
20 40 (10.10%) Change Management
21 39 (9.85%) Degree
21 39 (9.85%) Analytical Skills
22 38 (9.60%) Linux
23 36 (9.09%) SLA
24 35 (8.84%) Configuration Management
25 34 (8.59%) Remedy
25 34 (8.59%) Remedy ITSM

ITSM
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (3.79%) IIS
1 15 (3.79%) SharePoint
2 12 (3.03%) WebLogic
3 11 (2.78%) JBoss
4 10 (2.53%) Apache
4 10 (2.53%) Skype for Business
4 10 (2.53%) WebSphere
4 10 (2.53%) WebSphere Application Server
5 4 (1.01%) Elasticsearch
6 3 (0.76%) MS Exchange
6 3 (0.76%) OpenStack
7 2 (0.51%) Exchange Server 2013
7 2 (0.51%) Tomcat
8 1 (0.25%) BizTalk Server
8 1 (0.25%) Exchange Server 2007
8 1 (0.25%) Exchange Server 2010
8 1 (0.25%) K2 blackpearl
Applications
1 48 (12.12%) Microsoft Excel
2 47 (11.87%) Microsoft Office
3 27 (6.82%) Microsoft PowerPoint
4 23 (5.81%) MS Visio
5 9 (2.27%) Microsoft Project
6 3 (0.76%) Spreadsheet
Business Applications
1 34 (8.59%) Remedy ITSM
2 1 (0.25%) Dynamics CRM
Cloud Services
1 42 (10.61%) Office 365
2 32 (8.08%) Microsoft Azure
3 15 (3.79%) Amazon AWS
4 11 (2.78%) IaaS
4 11 (2.78%) SaaS
5 3 (0.76%) PaaS
6 2 (0.51%) Amazon CloudWatch
6 2 (0.51%) AWS CloudTrail
6 2 (0.51%) Cloud Computing
6 2 (0.51%) Mimecast
6 2 (0.51%) OneDrive
7 1 (0.25%) G Suite
7 1 (0.25%) Google Cloud Platform
Communications & Networking
1 32 (8.08%) LAN
2 24 (6.06%) WAN
3 18 (4.55%) TCP/IP
3 18 (4.55%) Wi-Fi
4 17 (4.29%) Wireless
5 12 (3.03%) Firewall
5 12 (3.03%) WLAN
6 11 (2.78%) Skype
6 11 (2.78%) Wireshark
7 9 (2.27%) DNS
7 9 (2.27%) VPN
8 8 (2.02%) Bluetooth
8 8 (2.02%) Network Security
8 8 (2.02%) VoIP
9 7 (1.77%) DHCP
10 6 (1.52%) Broadband
10 6 (1.52%) Ethernet
10 6 (1.52%) MPLS
11 5 (1.26%) Internet
11 5 (1.26%) Intranet
Database & Business Intelligence
1 26 (6.57%) MySQL
2 16 (4.04%) SQL Server
3 11 (2.78%) MongoDB
3 11 (2.78%) SQL Server Integration Services
4 7 (1.77%) Apache Cassandra
5 5 (1.26%) Big Data
5 5 (1.26%) Data Warehouse
6 4 (1.01%) Amazon DynamoDB
6 4 (1.01%) NoSQL
6 4 (1.01%) Power BI
7 3 (0.76%) SQL Server Reporting Services
8 2 (0.51%) Azure SQL Database
8 2 (0.51%) SAP HANA
9 1 (0.25%) DataStage
9 1 (0.25%) DB2
9 1 (0.25%) PostgreSQL
9 1 (0.25%) Relational Database
Development Applications
1 13 (3.28%) Jenkins
2 11 (2.78%) Team Foundation Server
3 9 (2.27%) Visual Studio
4 6 (1.52%) Git (software)
4 6 (1.52%) Subversion
5 5 (1.26%) JIRA
6 4 (1.01%) Eclipse
6 4 (1.01%) IntelliJ
6 4 (1.01%) Selenium
7 2 (0.51%) Atlassian Bamboo
7 2 (0.51%) TeamCity
General
1 60 (15.15%) Finance
2 25 (6.31%) Retail
3 13 (3.28%) Telecoms
4 10 (2.53%) Billing
5 7 (1.77%) Legal
5 7 (1.77%) Marketing
6 6 (1.52%) Advertising
6 6 (1.52%) Local Government
7 5 (1.26%) Banking
8 3 (0.76%) Automotive
8 3 (0.76%) Games
8 3 (0.76%) Manufacturing
9 2 (0.51%) Korean Language
10 1 (0.25%) Publishing
Job Titles
1 100 (25.25%) Analyst
2 64 (16.16%) IT Manager
3 32 (8.08%) Service Manager
4 29 (7.32%) Support Analyst
5 25 (6.31%) Cloud Specialist
6 22 (5.56%) Linux Specialist
7 21 (5.30%) Continuous Improvement Manager
8 19 (4.80%) Incident Manager
8 19 (4.80%) IT Analyst
9 18 (4.55%) Applications Support
9 18 (4.55%) Developer
9 18 (4.55%) IT Support
10 17 (4.29%) Major Incident Manager
11 16 (4.04%) Senior Data Warehouse Specialist
11 16 (4.04%) Senior Linux Specialist
12 15 (3.79%) Applications Support Analyst
12 15 (3.79%) Project Manager
13 14 (3.54%) Infrastructure Manager
13 14 (3.54%) Services Delivery Manager
13 14 (3.54%) Technical Analyst
Libraries, Frameworks & Software Standards
1 26 (6.57%) CSS
1 26 (6.57%) HTML
2 16 (4.04%) .NET
3 13 (3.28%) Ajax
4 12 (3.03%) .NET Framework
5 11 (2.78%) Middleware
6 8 (2.02%) REST
7 7 (1.77%) Web Services
8 6 (1.52%) Spring
9 5 (1.26%) J2EE
9 5 (1.26%) SOAP
10 4 (1.01%) Elastic Stack
10 4 (1.01%) Hibernate
10 4 (1.01%) Java EE
10 4 (1.01%) JMS
10 4 (1.01%) MEAP
10 4 (1.01%) XML
11 3 (0.76%) AngularJS
12 2 (0.51%) jQuery
12 2 (0.51%) Spring Security
Miscellaneous
1 43 (10.86%) Management Information System
2 39 (9.85%) Analytical Skills
3 34 (8.59%) CMDB
4 24 (6.06%) Self-Motivation
5 22 (5.56%) Linux Command Line
6 19 (4.80%) Data Centre
7 14 (3.54%) Virtual Team
8 13 (3.28%) iPhone
9 10 (2.53%) AS400
9 10 (2.53%) Blackberry
9 10 (2.53%) iPad
9 10 (2.53%) iSeries
10 9 (2.27%) Enterprise Software
11 8 (2.02%) Video Conferencing
12 7 (1.77%) NHS
13 5 (1.26%) Computer Science
13 5 (1.26%) Public Cloud
14 4 (1.01%) Driving Licence
14 4 (1.01%) Hybrid Cloud
15 2 (0.51%) Enterprise Storage
Operating Systems
1 105 (26.52%) Windows
2 38 (9.60%) Linux
3 25 (6.31%) Windows Server
4 22 (5.56%) CentOS
5 19 (4.80%) Windows 10
6 16 (4.04%) Windows 7
7 15 (3.79%) Windows Server 2008
8 14 (3.54%) Windows Server 2012
9 13 (3.28%) Windows 8
10 12 (3.03%) Android
11 10 (2.53%) Windows Mobile
12 7 (1.77%) Apple iOS
13 4 (1.01%) Ubuntu
13 4 (1.01%) Unix
14 3 (0.76%) Windows Phone
15 1 (0.25%) AIX
Processes & Methodologies
1 257 (64.90%) Service Management
2 253 (63.89%) ITIL
3 93 (23.48%) Service Delivery
4 83 (20.96%) ITIL V3
5 76 (19.19%) Problem Management
6 73 (18.43%) Incident Management
7 67 (16.92%) Asset Management
8 61 (15.40%) Stakeholder Management
9 50 (12.63%) Continuous Improvement
10 47 (11.87%) Project Management
11 40 (10.10%) Change Management
12 35 (8.84%) Configuration Management
13 34 (8.59%) Agile Software Development
14 30 (7.58%) Collaborative Working
15 28 (7.07%) Benchmarking
16 27 (6.82%) Problem-Solving
16 27 (6.82%) Risk Management
17 25 (6.31%) DevOps
18 24 (6.06%) Performance Management
19 23 (5.81%) Matrix Management
Programming Languages
1 57 (14.39%) SQL
2 49 (12.37%) JavaScript
3 22 (5.56%) Python
4 9 (2.27%) Java
4 9 (2.27%) T-SQL
5 6 (1.52%) C#
6 3 (0.76%) PowerShell
7 2 (0.51%) C
7 2 (0.51%) Java 8
7 2 (0.51%) PL/SQL
7 2 (0.51%) Shell Script
Qualifications
1 42 (10.61%) Microsoft Certification
2 39 (9.85%) Degree
3 22 (5.56%) RHCA
3 22 (5.56%) Security Cleared
4 18 (4.55%) ITIL Certification
5 16 (4.04%) CISSP
6 15 (3.79%) SC Cleared
7 14 (3.54%) Cisco Certification
8 13 (3.28%) CCSA
8 13 (3.28%) MCSA
9 11 (2.78%) ISEB
10 9 (2.27%) CCNP
11 8 (2.02%) MCSE
11 8 (2.02%) PMI Certification
11 8 (2.02%) PMP
12 7 (1.77%) CCNA
13 5 (1.26%) CEH
13 5 (1.26%) CompTIA Security+
13 5 (1.26%) DV Cleared
14 4 (1.01%) Computer Science Degree
Quality Assurance & Compliance
1 36 (9.09%) SLA
2 16 (4.04%) QA
3 11 (2.78%) PCI DSS
4 10 (2.53%) GDPR
5 8 (2.02%) ISO/IEC 20000
6 7 (1.77%) COBIT
7 5 (1.26%) PMO
8 4 (1.01%) ISO/IEC 19770
8 4 (1.01%) ISO/IEC 27001
9 3 (0.76%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
10 2 (0.51%) Data Quality
10 2 (0.51%) ISO 9001
11 1 (0.25%) GCP
System Software
1 49 (12.37%) Active Directory
2 31 (7.83%) VMware Infrastructure
3 17 (4.29%) Hyper-V
4 8 (2.02%) Virtual Desktop
5 7 (1.77%) Docker
6 5 (1.26%) Firmware
7 4 (1.01%) Virtual Machines
8 3 (0.76%) vCloud
9 2 (0.51%) Terminal Services
10 1 (0.25%) vSphere
Systems Management
1 30 (7.58%) SCCM
2 10 (2.53%) OPNET
2 10 (2.53%) SCOM
3 6 (1.52%) OpenView
4 5 (1.26%) Packer
4 5 (1.26%) Puppet
4 5 (1.26%) Terraform
5 4 (1.01%) Kibana
5 4 (1.01%) logstash
5 4 (1.01%) Nagios
5 4 (1.01%) vCenter Server
6 3 (0.76%) EMC NetWorker
6 3 (0.76%) NetBackup
7 2 (0.51%) CA Wily
7 2 (0.51%) HP SiteScope
7 2 (0.51%) Systems Management Server (SMS)
7 2 (0.51%) Tivoli
7 2 (0.51%) WSUS
8 1 (0.25%) Cisco CUCM
8 1 (0.25%) SCDPM
Vendors
1 129 (32.58%) Microsoft
2 78 (19.70%) ServiceNow
3 34 (8.59%) Remedy
4 33 (8.33%) VMware
5 28 (7.07%) Dynatrace
6 26 (6.57%) Oracle
7 25 (6.31%) IBM
8 22 (5.56%) Red Hat
8 22 (5.56%) SolarWinds
9 16 (4.04%) Citrix
10 15 (3.79%) BMC
11 14 (3.54%) Atlassian
12 12 (3.03%) Cisco
12 12 (3.03%) SAP
12 12 (3.03%) Snow
13 10 (2.53%) Ivanti
13 10 (2.53%) Riverbed
14 8 (2.02%) Capita
14 8 (2.02%) HP
15 6 (1.52%) Adobe