Period
to 18 February 2018

The following table provides summary statistics for permanent job vacancies advertised in the South East with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 18 February 2018 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
England > South East
6 months to
18 Feb 2018
Same period 2017 Same period 2016
Rank 246 248 285
Rank change year-on-year +2 +37 +114
Permanent jobs citing ITSM 356 382 469
As % of all permanent IT jobs advertised in the South East 1.14% 1.22% 1.14%
As % of the Processes & Methodologies category 1.30% 1.40% 1.30%
Number of salaries quoted 258 325 413
South East median annual salary £42,500 £45,000 £42,000
Median salary % change year-on-year -5.56% +7.14% +12.00%
10th Percentile £24,750 £22,600 £20,650
90th Percentile £72,500 £70,000 £65,000
England median annual salary £50,000 £46,069 £45,000
% change year-on-year +8.53% +2.38% +3.57%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South East with a requirement for process or methodology skills.

All Process and Methodology Skills
South East
Permanent vacancies with a requirement for process or methodology skills 27,374 27,300 35,983
As % of all permanent IT jobs advertised in the South East 87.62% 87.22% 87.34%
Number of salaries quoted 22,627 22,343 30,311
South East median annual salary £45,000 £45,000 £45,000
10th Percentile £27,500 £27,500 £26,250
90th Percentile £70,000 £68,750 £67,500
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

ITSM
Job Vacancy Trend in the South East

Job postings citing ITSM as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for ITSM in the South East

ITSM
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in the South East.

Salary trend for ITSM in the South East

ITSM
Salary Histogram in the South East

The salary distribution of IT jobs citing ITSM in the South East over the 6 months to 18 February 2018.

Salary histogram for ITSM in the South East

ITSM
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the South East region over the 6 months to 18 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey +10 153 £42,500 +10.39% 13
Thames Valley -15 128 £42,500 -10.53% 13
Berkshire +9 93 £55,000 -3.51% 8
West Sussex +18 37 £40,000 -20.00% 1
Hampshire -52 26 £57,500 +29.21% 4
Buckinghamshire +6 19 £38,500 -38.40% 1
Oxfordshire -11 16 £45,000 +5.88% 4
Kent +26 11 £32,500 -43.48%
M4 Corridor - 6 - -
East Sussex -25 5 £50,000 +5.26%
Middlesex +12 2 £59,500 -25.63%
ITSM
England

For the 6 months to 18 February 2018, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region with a requirement for ITSM.

1 228 (64.04%) ITIL
2 207 (58.15%) Service Management
3 108 (30.34%) Microsoft
4 85 (23.88%) Windows
5 81 (22.75%) SQL
6 70 (19.66%) Linux
7 60 (16.85%) Project Management
8 57 (16.01%) JavaScript
9 54 (15.17%) HTML
10 52 (14.61%) Degree
10 52 (14.61%) ITIL V3
11 51 (14.33%) Service Delivery
11 51 (14.33%) Change Management
12 47 (13.20%) Incident Management
12 47 (13.20%) Analytical Skills
13 44 (12.36%) Finance
13 44 (12.36%) SLA
14 43 (12.08%) Problem Management
15 41 (11.52%) Agile Software Development
15 41 (11.52%) Cisco
15 41 (11.52%) Active Directory
16 38 (10.67%) Management Information System
17 36 (10.11%) VMware
18 35 (9.83%) CSS
19 33 (9.27%) Microsoft Excel
19 33 (9.27%) Amazon AWS
20 32 (8.99%) Security Cleared
20 32 (8.99%) Red Hat
20 32 (8.99%) ServiceNow
21 31 (8.71%) DevOps

ITSM
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (4.21%) Apache
1 15 (4.21%) SharePoint
2 13 (3.65%) IIS
2 13 (3.65%) Liferay
3 11 (3.09%) WebLogic
4 9 (2.53%) JBoss
4 9 (2.53%) Skype for Business
4 9 (2.53%) WebSphere
4 9 (2.53%) WebSphere Application Server
5 7 (1.97%) Elasticsearch
6 5 (1.40%) OpenStack
7 2 (0.56%) Confluence
7 2 (0.56%) MS Exchange
7 2 (0.56%) Tomcat
8 1 (0.28%) Blackberry Enterprise Server
8 1 (0.28%) Exchange Server 2010
8 1 (0.28%) IBM Notes
Applications
1 33 (9.27%) Microsoft Excel
2 22 (6.18%) Microsoft PowerPoint
3 18 (5.06%) Microsoft Office
4 4 (1.12%) MS Visio
5 2 (0.56%) Acrobat
6 1 (0.28%) Spreadsheet
Business Applications
1 23 (6.46%) Remedy ITSM
2 8 (2.25%) SAP S/4HANA
3 3 (0.84%) SAP MM
3 3 (0.84%) SAP R/3
4 2 (0.56%) Dynamics CRM
5 1 (0.28%) SAP ECC
5 1 (0.28%) SAP PP
Cloud Services
1 33 (9.27%) Amazon AWS
2 23 (6.46%) Office 365
3 19 (5.34%) Microsoft Azure
4 16 (4.49%) SaaS
5 7 (1.97%) IaaS
5 7 (1.97%) PaaS
6 4 (1.12%) Amazon CloudWatch
6 4 (1.12%) AWS CloudTrail
7 2 (0.56%) Amazon EC2
7 2 (0.56%) Amazon S3
7 2 (0.56%) Amazon SQS
7 2 (0.56%) GitHub
Communications & Networking
1 31 (8.71%) WAN
2 28 (7.87%) LAN
3 26 (7.30%) Firewall
3 26 (7.30%) TCP/IP
4 15 (4.21%) MPLS
4 15 (4.21%) OSPF
5 12 (3.37%) BGP
5 12 (3.37%) SNMP
6 11 (3.09%) Ethernet
7 9 (2.53%) DHCP
7 9 (2.53%) Wi-Fi
7 9 (2.53%) Wireshark
8 8 (2.25%) DNS
8 8 (2.25%) IPsec
8 8 (2.25%) SMS
8 8 (2.25%) Unified Communications
9 7 (1.97%) DSL
9 7 (1.97%) L2TP
9 7 (1.97%) PPP
9 7 (1.97%) VPN
Database & Business Intelligence
1 29 (8.15%) SQL Server
2 24 (6.74%) MySQL
3 12 (3.37%) NoSQL
4 9 (2.53%) GIS
4 9 (2.53%) MongoDB
5 8 (2.25%) SAP HANA
6 7 (1.97%) Amazon DynamoDB
6 7 (1.97%) Data Warehouse
6 7 (1.97%) Power BI
6 7 (1.97%) Relational Database
7 5 (1.40%) SQL Server Integration Services
8 4 (1.12%) Apache Cassandra
8 4 (1.12%) BusinessObjects
8 4 (1.12%) IDOL
9 2 (0.56%) Amazon RDS
9 2 (0.56%) Azure SQL Database
9 2 (0.56%) Redis
9 2 (0.56%) SQL Server Reporting Services
10 1 (0.28%) Crystal Reports
10 1 (0.28%) SAP BW
Development Applications
1 21 (5.90%) Visual Studio
2 16 (4.49%) Jenkins
3 12 (3.37%) Git (software)
4 8 (2.25%) JIRA
4 8 (2.25%) Subversion
4 8 (2.25%) Team Foundation Server
5 6 (1.69%) IntelliJ
6 4 (1.12%) Eclipse
6 4 (1.12%) Oracle Forms
6 4 (1.12%) Selenium
6 4 (1.12%) TeamCity
7 2 (0.56%) Atlassian Bamboo
General
1 44 (12.36%) Finance
2 19 (5.34%) Telecoms
3 10 (2.81%) Marketing
3 10 (2.81%) Retail
4 8 (2.25%) Digital Economy
5 5 (1.40%) German Language
5 5 (1.40%) Legal
6 4 (1.12%) Manufacturing
7 3 (0.84%) Local Government
8 2 (0.56%) Advertising
8 2 (0.56%) Billing
8 2 (0.56%) French Language
8 2 (0.56%) Law
8 2 (0.56%) Pharmaceutical
9 1 (0.28%) Automotive
9 1 (0.28%) Back Office
9 1 (0.28%) Financial Institution
9 1 (0.28%) Games
9 1 (0.28%) Publishing
Job Titles
1 77 (21.63%) Analyst
2 40 (11.24%) Service Manager
3 35 (9.83%) IT Manager
4 31 (8.71%) Applications Support
5 29 (8.15%) Support Analyst
6 27 (7.58%) Consultant
7 23 (6.46%) Systems Engineer
8 21 (5.90%) Delivery Manager
8 21 (5.90%) Developer
9 20 (5.62%) Applications Support Analyst
10 19 (5.34%) IT Services Manager
11 15 (4.21%) Cloud Specialist
11 15 (4.21%) Linux Specialist
11 15 (4.21%) Service Analyst
11 15 (4.21%) Service Desk Analyst
11 15 (4.21%) Services Delivery Manager
12 13 (3.65%) 2nd Line Support
12 13 (3.65%) Architect
12 13 (3.65%) Change Manager
12 13 (3.65%) Software Engineer
Libraries, Frameworks & Software Standards
1 54 (15.17%) HTML
2 35 (9.83%) CSS
3 31 (8.71%) .NET
4 27 (7.58%) Web Services
5 24 (6.74%) .NET Framework
6 15 (4.21%) HTML5
7 13 (3.65%) CSS3
8 11 (3.09%) REST
9 10 (2.81%) Ajax
10 8 (2.25%) SAP Fiori
10 8 (2.25%) SAPUI5
10 8 (2.25%) Spring
11 7 (1.97%) ASP.NET
11 7 (1.97%) Middleware
12 6 (1.69%) Flash
12 6 (1.69%) Hibernate
12 6 (1.69%) J2EE
12 6 (1.69%) SOAP
13 5 (1.40%) Elastic Stack
13 5 (1.40%) XML
Miscellaneous
1 47 (13.20%) Analytical Skills
2 38 (10.67%) Management Information System
3 15 (4.21%) Enterprise Storage
3 15 (4.21%) Linux Command Line
4 13 (3.65%) CMDB
5 11 (3.09%) Data Centre
5 11 (3.09%) Enterprise Software
5 11 (3.09%) Hybrid Cloud
5 11 (3.09%) NHS
6 10 (2.81%) Computer Science
7 9 (2.53%) Driving Licence
7 9 (2.53%) Public Cloud
8 8 (2.25%) Virtual Team
9 5 (1.40%) Social Media
10 4 (1.12%) Blackberry
10 4 (1.12%) Cyber Kill Chain
10 4 (1.12%) Security Operations Centre
11 3 (0.84%) Data Protection Act
12 2 (0.56%) Fat Client
12 2 (0.56%) Smartphone
Operating Systems
1 85 (23.88%) Windows
2 70 (19.66%) Linux
3 28 (7.87%) Windows Server
4 19 (5.34%) CentOS
5 11 (3.09%) Red Hat Enterprise Linux
6 6 (1.69%) Ubuntu
6 6 (1.69%) Unix
6 6 (1.69%) Windows 10
7 4 (1.12%) Android
7 4 (1.12%) FreeBSD
7 4 (1.12%) Windows Server 2008
8 3 (0.84%) Windows 7
8 3 (0.84%) Windows 8
8 3 (0.84%) Windows Server 2012
9 2 (0.56%) Windows Mobile
9 2 (0.56%) Windows Server 2003
9 2 (0.56%) Windows Vista
10 1 (0.28%) Windows 2000
10 1 (0.28%) Windows XP
Processes & Methodologies
1 228 (64.04%) ITIL
2 207 (58.15%) Service Management
3 60 (16.85%) Project Management
4 52 (14.61%) ITIL V3
5 51 (14.33%) Change Management
5 51 (14.33%) Service Delivery
6 47 (13.20%) Incident Management
7 43 (12.08%) Problem Management
8 41 (11.52%) Agile Software Development
9 31 (8.71%) DevOps
9 31 (8.71%) PRINCE2
10 27 (7.58%) Risk Management
10 27 (7.58%) Stakeholder Management
11 26 (7.30%) Business Analysis
11 26 (7.30%) Continuous Improvement
11 26 (7.30%) Information Security
12 25 (7.02%) Product Management
13 22 (6.18%) Collaborative Working
14 21 (5.90%) Asset Management
14 21 (5.90%) Stakeholder Engagement
Programming Languages
1 81 (22.75%) SQL
2 57 (16.01%) JavaScript
3 31 (8.71%) Java
4 29 (8.15%) Python
5 21 (5.90%) C#
6 17 (4.78%) Bash Shell
7 16 (4.49%) VB.NET
8 15 (4.21%) Shell Script
9 13 (3.65%) PHP
10 6 (1.69%) PowerShell
11 4 (1.12%) Apex Code
11 4 (1.12%) T-SQL
12 3 (0.84%) ABAP
13 2 (0.56%) C
13 2 (0.56%) Clojure
13 2 (0.56%) Groovy
13 2 (0.56%) PL/SQL
13 2 (0.56%) Scala
Qualifications
1 52 (14.61%) Degree
2 32 (8.99%) Security Cleared
3 26 (7.30%) Microsoft Certification
4 23 (6.46%) Cisco Certification
5 19 (5.34%) SC Cleared
6 18 (5.06%) CCNA
6 18 (5.06%) ITIL Certification
7 15 (4.21%) RHCA
8 13 (3.65%) Master's Degree
9 12 (3.37%) ISEB
10 11 (3.09%) APMP
10 11 (3.09%) ITIL Foundation Certificate
10 11 (3.09%) MCSA
11 9 (2.53%) Computer Science Degree
12 8 (2.25%) MBA
13 6 (1.69%) CCNP
13 6 (1.69%) MCSE
14 4 (1.12%) CISSP
14 4 (1.12%) PMP
14 4 (1.12%) PRINCE2 Certification
Quality Assurance & Compliance
1 44 (12.36%) SLA
2 29 (8.15%) QA
3 11 (3.09%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
4 10 (2.81%) ISO 9001
5 8 (2.25%) ISO/IEC 20000
6 7 (1.97%) COBIT
6 7 (1.97%) ISO/IEC 27001
7 5 (1.40%) Data Quality
7 5 (1.40%) PCI DSS
7 5 (1.40%) PMO
7 5 (1.40%) Sarbanes-Oxley
8 1 (0.28%) BS25999
System Software
1 41 (11.52%) Active Directory
2 29 (8.15%) VMware Infrastructure
3 14 (3.93%) Hyper-V
4 8 (2.25%) Docker
4 8 (2.25%) SAP ITS
5 5 (1.40%) Virtual Servers
6 2 (0.56%) Virtual Machines
7 1 (0.28%) BlackBerry Internet Service
Systems Management
1 14 (3.93%) Single Sign-On
2 12 (3.37%) SCCM
3 10 (2.81%) SCOM
4 9 (2.53%) OPNET
5 8 (2.25%) OpenView
6 5 (1.40%) Kibana
6 5 (1.40%) logstash
6 5 (1.40%) Packer
6 5 (1.40%) Puppet
6 5 (1.40%) Terraform
6 5 (1.40%) Tivoli
7 4 (1.12%) HP SiteScope
7 4 (1.12%) Juniper STRM
7 4 (1.12%) Nagios
7 4 (1.12%) QRadar
7 4 (1.12%) RSA enVision
7 4 (1.12%) RSA Security Analytics
7 4 (1.12%) WebSphere Cast Iron
8 3 (0.84%) Ansible
8 3 (0.84%) AppManager
Vendors
1 108 (30.34%) Microsoft
2 41 (11.52%) Cisco
3 36 (10.11%) VMware
4 32 (8.99%) Red Hat
4 32 (8.99%) ServiceNow
5 30 (8.43%) Oracle
6 23 (6.46%) Remedy
7 21 (5.90%) SAP
8 18 (5.06%) HP
9 14 (3.93%) IBM
10 13 (3.65%) Dynatrace
11 12 (3.37%) NetApp
12 11 (3.09%) 3PAR
12 11 (3.09%) SolarWinds
13 10 (2.81%) Riverbed
14 8 (2.25%) Sun
15 7 (1.97%) Cadence
16 6 (1.69%) Atlassian
16 6 (1.69%) Avaya
16 6 (1.69%) CA