Period
to 21 November 2017

The following table provides summary statistics for permanent job vacancies advertised in the South East with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 21 November 2017 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
England > South East
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 288 259 283
Rank change year-on-year -29 +24 +76
Permanent jobs citing ITSM 288 417 476
As % of all permanent IT jobs advertised in the South East 0.93% 1.19% 1.12%
As % of the Processes & Methodologies category 1.07% 1.36% 1.29%
Number of salaries quoted 205 332 412
South East median annual salary £42,500 £45,000 £42,500
Median salary % change year-on-year -5.56% +5.88% +13.33%
10th Percentile £25,750 £25,000 £22,775
90th Percentile £64,350 £70,000 £65,000
England median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South East with a requirement for process or methodology skills.

All Process and Methodology Skills
South East
Permanent vacancies with a requirement for process or methodology skills 26949 30583 37028
As % of all permanent IT jobs advertised in the South East 87.48% 87.45% 86.96%
Number of salaries quoted 22185 25384 30618
South East median annual salary £45,000 £45,000 £45,000
10th Percentile £27,500 £27,500 £26,250
90th Percentile £68,750 £68,750 £67,500
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

ITSM
Job Vacancy Trend in the South East

Job postings citing ITSM as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for ITSM in the South East

ITSM
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in the South East.

Salary trend for ITSM in the South East

ITSM
Salary Histogram in the South East

The salary distribution of IT jobs citing ITSM in the South East over the 6 months to 21 November 2017.

Salary histogram for ITSM in the South East

ITSM
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the South East region over the 6 months to 21 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley +21 113 £45,000 +5.88% 6
Surrey -59 92 £40,000 +3.90% 14
Berkshire +38 84 £41,000 -3.53% 3
Hampshire -11 38 £40,000 -18.37%
Buckinghamshire +2 20 £57,500 +43.75% 3
Kent +34 19 £40,750 -29.13%
West Sussex 0 19 £43,750 -12.50% 1
East Sussex +11 9 £52,500 +1.75%
Oxfordshire -12 9 £45,000 -25.00%
Middlesex +15 3 £59,500 -25.63%
M4 Corridor - 3 - -
ITSM
England

For the 6 months to 21 November 2017, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South East region with a requirement for ITSM.

1 202 (70.14%) ITIL
2 157 (54.51%) Service Management
3 76 (26.39%) Microsoft
4 67 (23.26%) Finance
5 64 (22.22%) Project Management
6 59 (20.49%) SQL
7 53 (18.40%) Linux
7 53 (18.40%) Degree
8 51 (17.71%) Windows
8 51 (17.71%) SLA
9 46 (15.97%) Agile Software Development
10 45 (15.63%) Service Delivery
10 45 (15.63%) Change Management
11 44 (15.28%) Incident Management
12 43 (14.93%) ITIL V3
13 33 (11.46%) PRINCE2
14 32 (11.11%) Security Cleared
15 30 (10.42%) Telecoms
16 28 (9.72%) SAP
17 27 (9.38%) Proactive Monitoring
18 26 (9.03%) Analytical Skills
18 26 (9.03%) Cisco
18 26 (9.03%) VMware
18 26 (9.03%) Problem Management
19 25 (8.68%) Marketing
19 25 (8.68%) JIRA
19 25 (8.68%) Management Information System
19 25 (8.68%) Active Directory
19 25 (8.68%) JavaScript
20 23 (7.99%) Programme Management

ITSM
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (4.86%) SharePoint
2 7 (2.43%) Liferay
3 5 (1.74%) OpenStack
3 5 (1.74%) Skype for Business
4 4 (1.39%) MS Exchange
5 3 (1.04%) CMS
5 3 (1.04%) IIS
6 2 (0.69%) BizTalk Server
6 2 (0.69%) Confluence
6 2 (0.69%) Elasticsearch
7 1 (0.35%) Apache
7 1 (0.35%) Blackberry Enterprise Server
7 1 (0.35%) Exchange Server 2010
7 1 (0.35%) IBM Notes
7 1 (0.35%) nginx
7 1 (0.35%) Sitecore CMS
7 1 (0.35%) Tomcat
Applications
1 23 (7.99%) Microsoft Excel
2 19 (6.60%) Microsoft Office
3 10 (3.47%) Microsoft PowerPoint
4 8 (2.78%) MS Visio
5 4 (1.39%) Microsoft Project
6 2 (0.69%) Acrobat
7 1 (0.35%) Spreadsheet
Business Applications
1 13 (4.51%) Remedy ITSM
2 6 (2.08%) SAP S/4HANA
3 2 (0.69%) Dynamics CRM
3 2 (0.69%) SAP R/3
4 1 (0.35%) SAP ECC
4 1 (0.35%) SAP MM
Cloud Services
1 15 (5.21%) Microsoft Azure
2 11 (3.82%) SaaS
3 10 (3.47%) Amazon AWS
4 7 (2.43%) Office 365
5 3 (1.04%) IaaS
5 3 (1.04%) PaaS
6 2 (0.69%) Amazon EC2
6 2 (0.69%) Amazon S3
6 2 (0.69%) Amazon SQS
7 1 (0.35%) Google Cloud Platform
Communications & Networking
1 14 (4.86%) WAN
2 13 (4.51%) Firewall
2 13 (4.51%) LAN
3 12 (4.17%) VPN
4 9 (3.13%) MPLS
4 9 (3.13%) Unified Communications
4 9 (3.13%) Wireless
5 7 (2.43%) BGP
5 7 (2.43%) TCP/IP
5 7 (2.43%) Wi-Fi
6 6 (2.08%) Ethernet
6 6 (2.08%) OSPF
6 6 (2.08%) Radio Access Network
7 5 (1.74%) Internet
7 5 (1.74%) SMS
8 4 (1.39%) Cisco ASA
8 4 (1.39%) EIGRP
9 3 (1.04%) IPsec
9 3 (1.04%) Network Security
9 3 (1.04%) SAN
Database & Business Intelligence
1 18 (6.25%) SQL Server
2 11 (3.82%) MySQL
3 7 (2.43%) GIS
3 7 (2.43%) SQL Server Integration Services
4 6 (2.08%) NoSQL
4 6 (2.08%) Relational Database
4 6 (2.08%) SAP HANA
5 4 (1.39%) Power BI
6 3 (1.04%) Azure SQL Database
6 3 (1.04%) BusinessObjects
6 3 (1.04%) OLAP
6 3 (1.04%) QlikView
6 3 (1.04%) SQL Server 2012
6 3 (1.04%) SQL Server 2016
6 3 (1.04%) SQL Server Analysis Services
6 3 (1.04%) SQL Server Reporting Services
7 2 (0.69%) Amazon DynamoDB
7 2 (0.69%) Data Warehouse
7 2 (0.69%) MS Access
7 2 (0.69%) Redis
Development Applications
1 25 (8.68%) JIRA
2 10 (3.47%) Visual Studio
3 4 (1.39%) Jenkins
3 4 (1.39%) Team Foundation Server
4 3 (1.04%) Git (software)
5 2 (0.69%) Atlassian Bamboo
5 2 (0.69%) IntelliJ
6 1 (0.35%) Ant
General
1 67 (23.26%) Finance
2 30 (10.42%) Telecoms
3 25 (8.68%) Marketing
4 19 (6.60%) Manufacturing
5 15 (5.21%) Electronics
6 9 (3.13%) Legal
7 8 (2.78%) Digital Economy
8 5 (1.74%) Advertising
8 5 (1.74%) Financial Institution
8 5 (1.74%) German Language
9 4 (1.39%) Banking
9 4 (1.39%) Retail
10 2 (0.69%) Law
10 2 (0.69%) Pharmaceutical
10 2 (0.69%) Publishing
11 1 (0.35%) Back Office
11 1 (0.35%) Billing
11 1 (0.35%) Local Government
Job Titles
1 60 (20.83%) Analyst
2 44 (15.28%) Service Manager
3 29 (10.07%) Consultant
4 24 (8.33%) IT Manager
5 23 (7.99%) Service Analyst
6 22 (7.64%) Service Desk Analyst
7 21 (7.29%) Delivery Manager
8 20 (6.94%) IT Services Manager
9 19 (6.60%) Services Delivery Manager
10 17 (5.90%) Linux Engineer
11 16 (5.56%) 1st Line Engineer
11 16 (5.56%) 1st Line Service Desk Analyst
11 16 (5.56%) Administrator
11 16 (5.56%) Help Desk Analyst
11 16 (5.56%) SQL Analyst
12 15 (5.21%) First Line Help Desk Analyst
12 15 (5.21%) Help Desk Engineer
12 15 (5.21%) Service Desk Engineer
13 14 (4.86%) ITIL Manager
13 14 (4.86%) Technical Consultant
Libraries, Frameworks & Software Standards
1 19 (6.60%) HTML
2 15 (5.21%) Web Services
3 12 (4.17%) .NET
4 11 (3.82%) CSS
5 7 (2.43%) CSS3
5 7 (2.43%) HTML5
6 6 (2.08%) .NET Framework
6 6 (2.08%) SAP Fiori
6 6 (2.08%) SAPUI5
6 6 (2.08%) XML
7 4 (1.39%) J2EE
7 4 (1.39%) REST
7 4 (1.39%) SAP PI
8 3 (1.04%) Flash
8 3 (1.04%) JSP
8 3 (1.04%) MDX
8 3 (1.04%) SOAP
8 3 (1.04%) Velocity
9 2 (0.69%) LAMP
9 2 (0.69%) Middleware
Miscellaneous
1 26 (9.03%) Analytical Skills
2 25 (8.68%) Management Information System
3 18 (6.25%) CMDB
4 14 (4.86%) Computer Science
5 13 (4.51%) Data Centre
5 13 (4.51%) NHS
6 12 (4.17%) Virtual Team
7 11 (3.82%) Linux Command Line
8 8 (2.78%) Enterprise Software
9 6 (2.08%) Hybrid Cloud
10 5 (1.74%) Enterprise Storage
10 5 (1.74%) Hedge funds
10 5 (1.74%) Social Media
11 4 (1.39%) Blackberry
12 3 (1.04%) Driving Licence
13 2 (0.69%) AS400
13 2 (0.69%) Fintech
13 2 (0.69%) iPad
13 2 (0.69%) iSeries
13 2 (0.69%) Replication
Operating Systems
1 53 (18.40%) Linux
2 51 (17.71%) Windows
3 22 (7.64%) Unix
4 12 (4.17%) Windows Server
5 11 (3.82%) CentOS
6 7 (2.43%) Windows Server 2008
7 6 (2.08%) Red Hat Enterprise Linux
8 5 (1.74%) Windows 8
9 4 (1.39%) Windows 7
9 4 (1.39%) Windows Server 2012
10 3 (1.04%) Windows 10
11 2 (0.69%) Apple iOS
11 2 (0.69%) Ubuntu
11 2 (0.69%) Windows Mobile
11 2 (0.69%) Windows Vista
11 2 (0.69%) Windows XP
12 1 (0.35%) AIX
12 1 (0.35%) HPUX
12 1 (0.35%) Solaris
12 1 (0.35%) Windows NT
Processes & Methodologies
1 202 (70.14%) ITIL
2 157 (54.51%) Service Management
3 64 (22.22%) Project Management
4 46 (15.97%) Agile Software Development
5 45 (15.63%) Change Management
5 45 (15.63%) Service Delivery
6 44 (15.28%) Incident Management
7 43 (14.93%) ITIL V3
8 33 (11.46%) PRINCE2
9 27 (9.38%) Proactive Monitoring
10 26 (9.03%) Problem Management
11 23 (7.99%) Programme Management
12 20 (6.94%) Business Intelligence
12 20 (6.94%) Continuous Improvement
12 20 (6.94%) Information Security
13 19 (6.60%) Business Analysis
13 19 (6.60%) Cybersecurity
13 19 (6.60%) Risk Management
13 19 (6.60%) Stakeholder Engagement
14 18 (6.25%) Mentoring
Programming Languages
1 59 (20.49%) SQL
2 25 (8.68%) JavaScript
3 22 (7.64%) Python
4 16 (5.56%) Java
5 12 (4.17%) C#
6 8 (2.78%) Bash Shell
6 8 (2.78%) Shell Script
7 7 (2.43%) PHP
7 7 (2.43%) T-SQL
8 6 (2.08%) VB.NET
9 4 (1.39%) Apex Code
10 3 (1.04%) C
10 3 (1.04%) Data Analysis Expressions (DAX)
10 3 (1.04%) PowerShell
11 2 (0.69%) ABAP
11 2 (0.69%) Clojure
11 2 (0.69%) Groovy
11 2 (0.69%) Perl
11 2 (0.69%) Scala
Qualifications
1 53 (18.40%) Degree
2 32 (11.11%) Security Cleared
3 23 (7.99%) ITIL Certification
4 21 (7.29%) Microsoft Certification
5 17 (5.90%) SC Cleared
6 16 (5.56%) Cisco Certification
7 13 (4.51%) APMP
8 11 (3.82%) RHCA
9 10 (3.47%) CCNA
9 10 (3.47%) ISEB
10 8 (2.78%) MCSA
11 7 (2.43%) CCNP
11 7 (2.43%) Master's Degree
12 6 (2.08%) Computer Science Degree
12 6 (2.08%) MBA
13 5 (1.74%) ITIL Foundation Certificate
14 4 (1.39%) CCDP
14 4 (1.39%) MCSE
15 3 (1.04%) MCP
16 2 (0.69%) PRINCE2 Certification
Quality Assurance & Compliance
1 51 (17.71%) SLA
2 18 (6.25%) QA
3 13 (4.51%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
4 7 (2.43%) ISO 9001
5 5 (1.74%) COBIT
5 5 (1.74%) ISO/IEC 20000
5 5 (1.74%) ISO/IEC 27001
5 5 (1.74%) Sarbanes-Oxley
6 1 (0.35%) BS25999
6 1 (0.35%) PMO
System Software
1 25 (8.68%) Active Directory
2 15 (5.21%) VMware Infrastructure
3 6 (2.08%) Hyper-V
3 6 (2.08%) SAP ITS
4 4 (1.39%) Virtual Servers
5 3 (1.04%) Docker
6 1 (0.35%) BlackBerry Internet Service
6 1 (0.35%) KVM
6 1 (0.35%) Terminal Services
6 1 (0.35%) vCloud
6 1 (0.35%) vSphere
6 1 (0.35%) XenServer
Systems Management
1 7 (2.43%) SCCM
2 6 (2.08%) Ansible
3 4 (1.39%) WebSphere Cast Iron
4 3 (1.04%) AppManager
4 3 (1.04%) Oracle EDQ
4 3 (1.04%) vCenter Server
5 2 (0.69%) Opscode Chef
5 2 (0.69%) Puppet
5 2 (0.69%) Tivoli
6 1 (0.35%) BladeLogic
6 1 (0.35%) BMC Performance Manager
6 1 (0.35%) EMC NetWorker
6 1 (0.35%) Netcool
6 1 (0.35%) Netcool/OMNIbus
6 1 (0.35%) PowerCLI
6 1 (0.35%) SCOM
6 1 (0.35%) SolarWinds Orion
6 1 (0.35%) Tivoli Monitoring
6 1 (0.35%) vRealize
6 1 (0.35%) ZABBIX
Vendors
1 76 (26.39%) Microsoft
2 28 (9.72%) SAP
3 26 (9.03%) Cisco
3 26 (9.03%) VMware
4 20 (6.94%) ServiceNow
5 19 (6.60%) Red Hat
6 13 (4.51%) Remedy
7 12 (4.17%) Citrix
8 11 (3.82%) HP
8 11 (3.82%) Oracle
9 8 (2.78%) BMC
10 7 (2.43%) LANDesk
10 7 (2.43%) NetApp
10 7 (2.43%) SolarWinds
11 6 (2.08%) F5
12 5 (1.74%) 3PAR
12 5 (1.74%) Avaya
12 5 (1.74%) Salesforce.com
13 4 (1.39%) Apple
13 4 (1.39%) Informatica