Period
to 21 May 2018

The following table provides summary statistics for permanent job vacancies advertised in the South East with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 21 May 2018 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
England > South East
6 months to
21 May 2018
Same period 2017 Same period 2016
Rank 248 299 289
Rank change year-on-year +51 -10 +46
Permanent jobs citing ITSM 372 266 410
As % of all permanent IT jobs advertised in the South East 1.23% 0.92% 1.09%
As % of the Processes & Methodologies category 1.38% 1.04% 1.23%
Number of salaries quoted 294 224 353
South East median annual salary £45,000 £52,250 £43,500
Median salary % change year-on-year -13.88% +20.11% +2.35%
10th Percentile £26,750 £21,250 £16,500
90th Percentile £76,250 £77,500 £59,750
England median annual salary £50,000 £49,250 £47,500
% change year-on-year +1.52% +3.68% +1.06%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South East with a requirement for process or methodology skills.

All Process and Methodology Skills
South East
Permanent vacancies with a requirement for process or methodology skills 26,939 25,468 33,284
As % of all permanent IT jobs advertised in the South East 88.71% 87.68% 88.25%
Number of salaries quoted 22,305 20,949 28,049
South East median annual salary £45,500 £45,000 £45,000
Median salary % change year-on-year +1.11% - -
10th Percentile £28,000 £27,000 £26,250
90th Percentile £70,000 £67,500 £68,750
England median annual salary £50,000 £50,000 £48,000
% change year-on-year - +4.17% +1.05%

ITSM
Job Vacancy Trend in the South East

Job postings citing ITSM as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for ITSM in the South East

ITSM
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in the South East.

Salary trend for ITSM in the South East

ITSM
Salary Histogram in the South East

The salary distribution of IT jobs citing ITSM in the South East over the 6 months to 21 May 2018.

Salary histogram for ITSM in the South East

ITSM
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the South East region over the 6 months to 21 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley -6 155 £48,514 -19.14% 8
Surrey +57 131 £43,000 +7.50% 4
Berkshire -22 113 £55,000 -8.33% 5
Hampshire -17 36 £42,500 +6.25% 9
West Sussex +32 31 £42,500 -29.17% 4
Oxfordshire +13 22 £70,000 +154.55% 2
Buckinghamshire -3 20 £27,950 -55.28% 1
East Sussex -28 13 £80,000 +68.42% 5
Kent +11 7 £32,500 -43.48%
M4 Corridor - 3 - -
ITSM
England

For the 6 months to 21 May 2018, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region with a requirement for ITSM.

1 241 (64.78%) ITIL
2 216 (58.06%) Service Management
3 124 (33.33%) Microsoft
4 102 (27.42%) Windows
5 85 (22.85%) SQL
6 82 (22.04%) Problem Management
7 74 (19.89%) Service Delivery
8 68 (18.28%) ITIL V3
9 67 (18.01%) Linux
10 64 (17.20%) JavaScript
11 63 (16.94%) Active Directory
12 60 (16.13%) Analytical Skills
13 59 (15.86%) ServiceNow
14 58 (15.59%) HTML
15 57 (15.32%) Stakeholder Management
16 53 (14.25%) Management Information System
16 53 (14.25%) Project Management
17 52 (13.98%) Asset Management
18 51 (13.71%) Incident Management
18 51 (13.71%) Finance
19 50 (13.44%) SLA
20 44 (11.83%) Oracle
20 44 (11.83%) CSS
20 44 (11.83%) Office 365
21 41 (11.02%) Windows Server
22 39 (10.48%) DevOps
22 39 (10.48%) .NET
22 39 (10.48%) Microsoft Azure
23 38 (10.22%) Amazon AWS
23 38 (10.22%) VMware

ITSM
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 25 (6.72%) Apache
1 25 (6.72%) IIS
2 24 (6.45%) WebLogic
3 19 (5.11%) JBoss
3 19 (5.11%) WebSphere
3 19 (5.11%) WebSphere Application Server
4 11 (2.96%) SharePoint
5 10 (2.69%) Elasticsearch
5 10 (2.69%) Skype for Business
6 6 (1.61%) Liferay
7 3 (0.81%) MS Exchange
7 3 (0.81%) OpenStack
7 3 (0.81%) Tomcat
8 1 (0.27%) K2 blackpearl
Applications
1 36 (9.68%) Microsoft Excel
2 25 (6.72%) Microsoft PowerPoint
3 24 (6.45%) Microsoft Office
4 11 (2.96%) MS Visio
5 9 (2.42%) Microsoft Project
6 3 (0.81%) Spreadsheet
Business Applications
1 31 (8.33%) Remedy ITSM
2 2 (0.54%) SAP MM
2 2 (0.54%) SAP S/4HANA
3 1 (0.27%) Dynamics CRM
3 1 (0.27%) SAP PP
3 1 (0.27%) SAP R/3
Cloud Services
1 44 (11.83%) Office 365
2 39 (10.48%) Microsoft Azure
3 38 (10.22%) Amazon AWS
4 10 (2.69%) SaaS
5 8 (2.15%) IaaS
6 6 (1.61%) Amazon CloudWatch
6 6 (1.61%) AWS CloudTrail
7 4 (1.08%) PaaS
8 2 (0.54%) GitHub
8 2 (0.54%) Mimecast
9 1 (0.27%) OneDrive
Communications & Networking
1 37 (9.95%) TCP/IP
2 32 (8.60%) LAN
3 28 (7.53%) WAN
4 22 (5.91%) Firewall
5 20 (5.38%) Wireshark
6 15 (4.03%) DNS
7 13 (3.49%) DHCP
8 12 (3.23%) Wi-Fi
8 12 (3.23%) Wireless
9 11 (2.96%) OSPF
9 11 (2.96%) SNMP
9 11 (2.96%) VoIP
10 10 (2.69%) MPLS
10 10 (2.69%) Skype
11 9 (2.42%) Network Security
12 8 (2.15%) Ethernet
13 6 (1.61%) ICMP
14 5 (1.34%) IPsec
14 5 (1.34%) L2TP
14 5 (1.34%) X.21
Database & Business Intelligence
1 35 (9.41%) SQL Server
2 28 (7.53%) MySQL
3 21 (5.65%) MongoDB
4 11 (2.96%) Apache Cassandra
5 10 (2.69%) Amazon DynamoDB
5 10 (2.69%) NoSQL
5 10 (2.69%) Power BI
6 8 (2.15%) Data Warehouse
7 5 (1.34%) Azure SQL Database
7 5 (1.34%) SQL Server Reporting Services
8 4 (1.08%) IDOL
8 4 (1.08%) SQL Server Integration Services
9 3 (0.81%) Relational Database
9 3 (0.81%) SAP HANA
10 2 (0.54%) BusinessObjects
10 2 (0.54%) GIS
11 1 (0.27%) Big Data
Development Applications
1 24 (6.45%) Jenkins
2 16 (4.30%) Git (software)
3 14 (3.76%) Subversion
4 13 (3.49%) Visual Studio
5 8 (2.15%) Eclipse
5 8 (2.15%) IntelliJ
5 8 (2.15%) JIRA
5 8 (2.15%) Selenium
6 6 (1.61%) Team Foundation Server
6 6 (1.61%) TeamCity
7 4 (1.08%) Oracle Forms
General
1 51 (13.71%) Finance
2 15 (4.03%) Retail
3 12 (3.23%) Telecoms
4 8 (2.15%) Advertising
5 7 (1.88%) Legal
5 7 (1.88%) Marketing
6 4 (1.08%) Automotive
6 4 (1.08%) Games
6 4 (1.08%) Local Government
7 2 (0.54%) Banking
7 2 (0.54%) French Language
7 2 (0.54%) Korean Language
8 1 (0.27%) Billing
8 1 (0.27%) Publishing
Job Titles
1 91 (24.46%) Analyst
2 48 (12.90%) IT Manager
3 42 (11.29%) Service Manager
4 35 (9.41%) Support Analyst
5 33 (8.87%) Applications Support
6 25 (6.72%) Applications Support Analyst
7 24 (6.45%) Delivery Manager
8 20 (5.38%) Services Delivery Manager
9 19 (5.11%) Service Analyst
9 19 (5.11%) Technical Analyst
10 18 (4.84%) Cloud Specialist
11 16 (4.30%) Developer
11 16 (4.30%) IT Support
12 15 (4.03%) IT Services Manager
12 15 (4.03%) Linux Specialist
12 15 (4.03%) Systems Engineer
13 13 (3.49%) C# Software Engineer
13 13 (3.49%) Infrastructure Manager
13 13 (3.49%) Project Manager
13 13 (3.49%) Software Engineer
Libraries, Frameworks & Software Standards
1 58 (15.59%) HTML
2 44 (11.83%) CSS
3 39 (10.48%) .NET
4 33 (8.87%) .NET Framework
5 21 (5.65%) Ajax
6 20 (5.38%) Web Services
7 18 (4.84%) REST
8 13 (3.49%) Spring
9 12 (3.23%) Middleware
10 11 (2.96%) HTML5
11 10 (2.69%) ASP.NET
11 10 (2.69%) Elastic Stack
12 9 (2.42%) SOAP
13 8 (2.15%) Hibernate
13 8 (2.15%) Java EE
13 8 (2.15%) JMS
13 8 (2.15%) MEAP
14 6 (1.61%) AngularJS
14 6 (1.61%) CSS3
15 5 (1.34%) Ember.js
Miscellaneous
1 60 (16.13%) Analytical Skills
2 53 (14.25%) Management Information System
3 25 (6.72%) Self-Motivation
4 18 (4.84%) Data Centre
5 17 (4.57%) CMDB
6 15 (4.03%) Linux Command Line
7 14 (3.76%) Public Cloud
8 11 (2.96%) Driving Licence
8 11 (2.96%) Enterprise Software
8 11 (2.96%) Enterprise Storage
9 10 (2.69%) Hybrid Cloud
10 9 (2.42%) NHS
11 6 (1.61%) Computer Science
12 5 (1.34%) Video Conferencing
13 4 (1.08%) Cyber Kill Chain
13 4 (1.08%) Security Operations Centre
14 3 (0.81%) Data Protection Act
15 2 (0.54%) Fat Client
15 2 (0.54%) Replication
15 2 (0.54%) Thin Client
Operating Systems
1 102 (27.42%) Windows
2 67 (18.01%) Linux
3 41 (11.02%) Windows Server
4 19 (5.11%) CentOS
5 18 (4.84%) Windows 10
6 13 (3.49%) Android
7 10 (2.69%) Unix
8 8 (2.15%) Ubuntu
9 6 (1.61%) Red Hat Enterprise Linux
9 6 (1.61%) Windows 7
10 4 (1.08%) Apple iOS
10 4 (1.08%) FreeBSD
11 3 (0.81%) Windows Server 2008
11 3 (0.81%) Windows Server 2012
12 1 (0.27%) Windows 8
12 1 (0.27%) Windows Server 2003
Processes & Methodologies
1 241 (64.78%) ITIL
2 216 (58.06%) Service Management
3 82 (22.04%) Problem Management
4 74 (19.89%) Service Delivery
5 68 (18.28%) ITIL V3
6 57 (15.32%) Stakeholder Management
7 53 (14.25%) Project Management
8 52 (13.98%) Asset Management
9 51 (13.71%) Incident Management
10 39 (10.48%) DevOps
11 36 (9.68%) Change Management
12 35 (9.41%) Problem-Solving
13 31 (8.33%) Collaborative Working
13 31 (8.33%) Configuration Management
14 26 (6.99%) Agile Software Development
14 26 (6.99%) Disaster Recovery
15 23 (6.18%) PRINCE2
16 22 (5.91%) Continuous Improvement
16 22 (5.91%) Logistics
16 22 (5.91%) Risk Management
Programming Languages
1 85 (22.85%) SQL
2 64 (17.20%) JavaScript
3 23 (6.18%) Java
4 21 (5.65%) Python
5 19 (5.11%) C#
6 12 (3.23%) VB.NET
7 11 (2.96%) Shell Script
8 10 (2.69%) Bash Shell
9 6 (1.61%) PHP
10 5 (1.34%) Java 8
10 5 (1.34%) PL/SQL
10 5 (1.34%) PowerShell
11 1 (0.27%) ABAP
Qualifications
1 30 (8.06%) Degree
2 27 (7.26%) Microsoft Certification
3 21 (5.65%) ITIL Certification
3 21 (5.65%) Security Cleared
4 19 (5.11%) Cisco Certification
5 15 (4.03%) RHCA
6 12 (3.23%) CCNA
6 12 (3.23%) ISEB
7 11 (2.96%) CISSP
8 9 (2.42%) CCSA
8 9 (2.42%) SC Cleared
9 8 (2.15%) ITIL Foundation Certificate
9 8 (2.15%) Master's Degree
9 8 (2.15%) MCSE
10 7 (1.88%) CCNP
11 6 (1.61%) APMP
11 6 (1.61%) CISM
11 6 (1.61%) Computer Science Degree
11 6 (1.61%) MCSA
12 4 (1.08%) SANS
Quality Assurance & Compliance
1 50 (13.44%) SLA
2 24 (6.45%) QA
3 15 (4.03%) PCI DSS
4 6 (1.61%) Data Quality
4 6 (1.61%) ISO 9001
4 6 (1.61%) ISO/IEC 27001
5 5 (1.34%) ISO/IEC 20000
5 5 (1.34%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
5 5 (1.34%) PMO
6 4 (1.08%) COBIT
6 4 (1.08%) GDPR
6 4 (1.08%) ISO/IEC 19770
7 1 (0.27%) BS25999
7 1 (0.27%) Sarbanes-Oxley
System Software
1 63 (16.94%) Active Directory
2 35 (9.41%) VMware Infrastructure
3 28 (7.53%) Hyper-V
4 10 (2.69%) Docker
5 8 (2.15%) Virtual Desktop
6 4 (1.08%) Virtual Machines
7 3 (0.81%) vCloud
8 2 (0.54%) SAP ITS
8 2 (0.54%) Virtual Servers
9 1 (0.27%) vSphere
Systems Management
1 31 (8.33%) SCCM
2 19 (5.11%) OPNET
2 19 (5.11%) SCOM
3 16 (4.30%) OpenView
4 10 (2.69%) Kibana
4 10 (2.69%) logstash
4 10 (2.69%) Packer
4 10 (2.69%) Puppet
4 10 (2.69%) Terraform
5 6 (1.61%) HP SiteScope
5 6 (1.61%) Nagios
5 6 (1.61%) Single Sign-On
5 6 (1.61%) Tivoli
6 5 (1.34%) CA Wily
7 4 (1.08%) Juniper STRM
7 4 (1.08%) QRadar
7 4 (1.08%) RSA enVision
7 4 (1.08%) RSA Security Analytics
8 3 (0.81%) EMC NetWorker
8 3 (0.81%) vCenter Server
Vendors
1 124 (33.33%) Microsoft
2 59 (15.86%) ServiceNow
3 44 (11.83%) Oracle
4 38 (10.22%) VMware
5 31 (8.33%) Remedy
6 29 (7.80%) SolarWinds
7 28 (7.53%) Cisco
8 26 (6.99%) Dynatrace
9 25 (6.72%) Red Hat
10 23 (6.18%) IBM
11 19 (5.11%) Riverbed
12 18 (4.84%) HP
12 18 (4.84%) SAP
13 14 (3.76%) Atlassian
14 11 (2.96%) AppDynamics
14 11 (2.96%) CA
15 10 (2.69%) Cognizant
16 9 (2.42%) BMC
16 9 (2.42%) NetApp
17 8 (2.15%) Sun