Period
to 12 December 2018

The following table provides summary statistics for contract job vacancies advertised in Kent with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 6 months to 12 December 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Service Management (ITSM)
South East > Kent
6 months to
12 Dec 2018
Same period 2017 Same period 2016
Rank 52 57 45
Rank change year-on-year +5 -12 +13
Contract jobs citing ITSM 7 5 9
As % of all contract IT jobs advertised in Kent 1.75% 0.92% 1.85%
As % of the Processes & Methodologies category 2.03% 1.15% 2.22%
Number of daily rates quoted 5 4 9
Kent median daily rate £155 £138 £350
Median daily rate % change year-on-year +12.32% -60.57% +9.03%
10th Percentile £98 £138 £316
90th Percentile £683 £286 £390
South East median daily rate £375 £400 £365
% change year-on-year -6.25% +9.59% -8.75%
Number of hourly rates quoted 2 0 0
Kent median hourly rate £15.19 - -
South East median hourly rate £17.00 £13.00 £57.16
% change year-on-year +30.77% -77.25% +54.10%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Kent with a requirement for process or methodology skills.

All Process and Methodology Skills
Kent
Contract vacancies with a requirement for process or methodology skills 345 435 405
As % of all contract IT jobs advertised in Kent 86.03% 80.26% 83.16%
Number of daily rates quoted 213 328 285
Kent median daily rate £400 £350 £350
Median daily rate % change year-on-year +14.29% - +3.70%
10th Percentile £181 £221 £194
90th Percentile £600 £625 £550
South East median daily rate £438 £425 £400
% change year-on-year +2.94% +6.25% +1.27%
Number of hourly rates quoted 20 7 5
Kent median hourly rate £35.00 £25.69 £14.00
Median hourly rate % change year-on-year +36.24% +83.50% -28.21%
10th Percentile £11.24 £25.30 £9.61
90th Percentile £42.50 £46.00 £21.95
South East median hourly rate £25.56 £23.00 £24.15
% change year-on-year +11.13% -4.76% -3.40%

ITSM
Job Vacancy Trend in Kent

Job postings citing ITSM as a percentage of all IT jobs advertised in Kent.

Job vacancy trend for ITSM in Kent

ITSM
Contractor Daily Rate Trend in Kent

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITSM in Kent.

Contractor daily rate trend for ITSM in Kent

ITSM
Contractor Daily Rate Histogram in Kent

The daily rate distribution of IT jobs citing ITSM in Kent over the 6 months to 12 December 2018.

Contractor daily rate histogram for ITSM in Kent

ITSM
Contractor Hourly Rate Trend in Kent

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITSM in Kent.

Contractor hourly rate trend for ITSM in Kent

ITSM
Contract Job Locations in Kent

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the Kent region over the 6 months to 12 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Maidstone - 4 £102 -
Chatham - 1 £500 -
ITSM
South East

For the 6 months to 12 December 2018, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Kent region with a requirement for ITSM.

1 6 (85.71%) Windows
2 5 (71.43%) Microsoft
2 5 (71.43%) Service Delivery
2 5 (71.43%) Windows 7
3 4 (57.14%) Office 365
3 4 (57.14%) Remote Desktop
3 4 (57.14%) Canon
3 4 (57.14%) Migration
3 4 (57.14%) Video Conferencing
3 4 (57.14%) Active Directory
3 4 (57.14%) HP
3 4 (57.14%) Microsoft Certification
3 4 (57.14%) Apple
3 4 (57.14%) MCSA
3 4 (57.14%) SLA
3 4 (57.14%) Microsoft Office
3 4 (57.14%) Xerox
3 4 (57.14%) Virtual Team Management
3 4 (57.14%) Virtual Team
3 4 (57.14%) Data Centre
4 1 (14.29%) Windows 10
4 1 (14.29%) Problem-Solving
4 1 (14.29%) ITIL
4 1 (14.29%) Windows Server 2003
4 1 (14.29%) Project Management
4 1 (14.29%) Service Management
4 1 (14.29%) Change Management
4 1 (14.29%) Finance
4 1 (14.29%) Advertising
4 1 (14.29%) Validation

ITSM
Co-occurring IT Skills in Kent by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 4 (57.14%) Microsoft Office
Cloud Services
1 4 (57.14%) Office 365
Communications & Networking
1 4 (57.14%) Remote Desktop
General
1 1 (14.29%) Advertising
1 1 (14.29%) Finance
Job Titles
1 5 (71.43%) Desktop Support
2 4 (57.14%) Desktop Engineer
2 4 (57.14%) Desktop Support Engineer
2 4 (57.14%) Support Engineer
3 1 (14.29%) Analyst
3 1 (14.29%) Desktop Analyst
3 1 (14.29%) Desktop Support Analyst
3 1 (14.29%) Head of Delivery
3 1 (14.29%) Head of Service Delivery
3 1 (14.29%) Service Manager
3 1 (14.29%) Service Transition Manager
3 1 (14.29%) Support Analyst
3 1 (14.29%) Transition Manager
Miscellaneous
1 4 (57.14%) Data Centre
1 4 (57.14%) Video Conferencing
1 4 (57.14%) Virtual Team
2 1 (14.29%) CMDB
2 1 (14.29%) iPad
2 1 (14.29%) iPhone
Operating Systems
1 6 (85.71%) Windows
2 5 (71.43%) Windows 7
3 1 (14.29%) Windows 10
3 1 (14.29%) Windows Server
3 1 (14.29%) Windows Server 2003
3 1 (14.29%) Windows Server 2012
Processes & Methodologies
1 5 (71.43%) Service Delivery
2 4 (57.14%) Migration
2 4 (57.14%) Virtual Team Management
3 1 (14.29%) Agile Software Development
3 1 (14.29%) Change Management
3 1 (14.29%) ITIL
3 1 (14.29%) Problem-Solving
3 1 (14.29%) Process Improvement
3 1 (14.29%) Project Management
3 1 (14.29%) Service Design
3 1 (14.29%) Service Management
3 1 (14.29%) Time Management
3 1 (14.29%) Validation
Qualifications
1 4 (57.14%) MCSA
1 4 (57.14%) Microsoft Certification
Quality Assurance & Compliance
1 4 (57.14%) SLA
System Software
1 4 (57.14%) Active Directory
Vendors
1 5 (71.43%) Microsoft
2 4 (57.14%) Apple
2 4 (57.14%) Canon
2 4 (57.14%) HP
2 4 (57.14%) Xerox