Period
to 24 June 2018

The following table provides summary statistics for contract job vacancies advertised in Kent with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 6 months to 24 June 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Service Management (ITSM)
South East > Kent
6 months to
24 Jun 2018
Same period 2017 Same period 2016
Rank 45 59 76
Rank change year-on-year +14 +17 -20
Contract jobs citing ITSM 8 5 3
As % of all contract IT jobs advertised in Kent 1.72% 0.93% 0.38%
As % of the Processes & Methodologies category 2.22% 1.09% 0.49%
Number of daily rates quoted 6 3 6
Kent median daily rate £488 £92 £580
Median daily rate % change year-on-year +429.89% -84.14% +530.43%
10th Percentile £294 £92 £200
90th Percentile £550 £328 £595
South East median daily rate £475 £425 £385
% change year-on-year +11.76% +10.39% +2.67%
Number of hourly rates quoted 0 0 0
Kent median hourly rate - - -
South East median hourly rate £14.57 £27.50 £37.50
% change year-on-year -47.01% -26.67% +68.54%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Kent with a requirement for process or methodology skills.

All Process and Methodology Skills
Kent
Contract vacancies with a requirement for process or methodology skills 361 460 612
As % of all contract IT jobs advertised in Kent 77.63% 85.34% 77.96%
Number of daily rates quoted 238 336 449
Kent median daily rate £400 £363 £375
Median daily rate % change year-on-year +10.34% -3.33% +7.14%
10th Percentile £296 £204 £187
90th Percentile £610 £538 £588
South East median daily rate £435 £415 £400
% change year-on-year +4.82% +3.75% +5.26%
Number of hourly rates quoted 24 21 14
Kent median hourly rate £40.00 £27.38 £36.25
Median hourly rate % change year-on-year +46.09% -24.47% +93.33%
10th Percentile £15.78 £10.65 £13.00
90th Percentile £49.80 £29.92 £175.00
South East median hourly rate £25.00 £20.00 £25.00
% change year-on-year +25.00% -20.00% +13.64%

ITSM
Job Vacancy Trend in Kent

Job postings citing ITSM as a percentage of all IT jobs advertised in Kent.

Job vacancy trend for ITSM in Kent

ITSM
Contractor Daily Rate Trend in Kent

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITSM in Kent.

Contractor daily rate trend for ITSM in Kent

ITSM
Contractor Daily Rate Histogram in Kent

The daily rate distribution of IT jobs citing ITSM in Kent over the 6 months to 24 June 2018.

Contractor daily rate histogram for ITSM in Kent

ITSM
Contractor Hourly Rate Trend in Kent

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITSM in Kent.

Contractor hourly rate trend for ITSM in Kent

ITSM
Contract Job Locations in Kent

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the Kent region over the 6 months to 24 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Maidstone - 3 £500 -
Folkestone +4 1 £138 +50.00%
Chatham - 1 £500 -
Dartford - 1 £475 - 1
ITSM
South East

For the 6 months to 24 June 2018, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Kent region with a requirement for ITSM.

1 6 (75.00%) ITIL
2 4 (50.00%) Finance
3 3 (37.50%) Change Management
3 3 (37.50%) Agile Software Development
3 3 (37.50%) Advertising
3 3 (37.50%) Validation
3 3 (37.50%) CMDB
3 3 (37.50%) Service Design
4 2 (25.00%) Capita
4 2 (25.00%) Remedy ITSM
4 2 (25.00%) BMC
4 2 (25.00%) Remedy
5 1 (12.50%) Project Management
5 1 (12.50%) Mainframe
5 1 (12.50%) Lotus
5 1 (12.50%) Uniface
5 1 (12.50%) Internet
5 1 (12.50%) Windows
5 1 (12.50%) IBM Notes
5 1 (12.50%) VPN
5 1 (12.50%) SLA
5 1 (12.50%) Microsoft
5 1 (12.50%) HP
5 1 (12.50%) ITIL Certification
5 1 (12.50%) Service Management
5 1 (12.50%) Service Delivery
5 1 (12.50%) Stakeholder Management
5 1 (12.50%) Asset Management
5 1 (12.50%) Microsoft Office
5 1 (12.50%) iPhone

ITSM
Co-occurring IT Skills in Kent by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (12.50%) IBM Notes
Applications
1 1 (12.50%) Microsoft Office
Business Applications
1 2 (25.00%) Remedy ITSM
Communications & Networking
1 1 (12.50%) Internet
1 1 (12.50%) VPN
Development Applications
1 1 (12.50%) JIRA
1 1 (12.50%) Team Foundation Server
General
1 4 (50.00%) Finance
2 3 (37.50%) Advertising
Job Titles
1 4 (50.00%) Service Manager
2 3 (37.50%) Service Transition Manager
2 3 (37.50%) Transition Manager
3 2 (25.00%) Analyst
3 2 (25.00%) Business Analyst
4 1 (12.50%) Delivery Manager
4 1 (12.50%) Deskside Engineer
4 1 (12.50%) Deskside Support
4 1 (12.50%) Deskside Support Engineer
4 1 (12.50%) Desktop Support
4 1 (12.50%) Developer
4 1 (12.50%) Services Delivery Manager
4 1 (12.50%) Support Engineer
4 1 (12.50%) Uniface Developer
Miscellaneous
1 3 (37.50%) CMDB
2 1 (12.50%) Analytical Skills
2 1 (12.50%) iPad
2 1 (12.50%) iPhone
2 1 (12.50%) Mainframe
2 1 (12.50%) Self-Motivation
2 1 (12.50%) User Experience
Operating Systems
1 1 (12.50%) Apple iOS
1 1 (12.50%) Windows
1 1 (12.50%) Windows 7
Processes & Methodologies
1 6 (75.00%) ITIL
2 3 (37.50%) Agile Software Development
2 3 (37.50%) Change Management
2 3 (37.50%) Service Design
2 3 (37.50%) Validation
3 1 (12.50%) Asset Management
3 1 (12.50%) Cybersecurity
3 1 (12.50%) DevOps
3 1 (12.50%) Problem-Solving
3 1 (12.50%) Project Management
3 1 (12.50%) Service Delivery
3 1 (12.50%) Service Management
3 1 (12.50%) Stakeholder Management
Programming Languages
1 1 (12.50%) Uniface
Qualifications
1 1 (12.50%) ITIL Certification
Quality Assurance & Compliance
1 1 (12.50%) QA
1 1 (12.50%) SLA
Vendors
1 2 (25.00%) BMC
1 2 (25.00%) Capita
1 2 (25.00%) Remedy
2 1 (12.50%) HP
2 1 (12.50%) Lotus
2 1 (12.50%) Microsoft