Period
to 10 December 2017

The following table provides summary statistics for contract job vacancies advertised in Kent with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 6 months to 10 December 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Service Management (ITSM)
South East > Kent
6 months to
10 Dec 2017
Same period 2016 Same period 2015
Rank 57 46 59
Rank change year-on-year -11 +13 -5
Contract jobs citing ITSM 5 9 3
As % of all contract IT jobs advertised in Kent 0.93% 1.86% 0.55%
As % of the Processes & Methodologies category 1.16% 2.24% 0.67%
Number of daily rates quoted 4 9 2
Kent median daily rate £138 £350 £321
Median daily rate % change year-on-year -60.57% +9.03% +121.38%
South East median daily rate £400 £365 £400
% change year-on-year +9.59% -8.75% +3.23%
Number of hourly rates quoted 0 0 0
Kent median hourly rate - - -
South East median hourly rate £13.00 £57.16 £37.09
% change year-on-year -77.25% +54.10% +174.74%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Kent with a requirement for process or methodology skills.

All Process and Methodology Skills
Kent
Contract vacancies with a requirement for process or methodology skills 431 401 448
As % of all contract IT jobs advertised in Kent 80.11% 82.68% 81.45%
Number of daily rates quoted 325 282 288
Kent median daily rate £350 £353 £338
Median daily rate % change year-on-year -0.71% +4.44% -3.57%
10th Percentile £215 £195 £204
90th Percentile £625 £550 £488
South East median daily rate £425 £401 £395
% change year-on-year +6.12% +1.39% +5.33%
Number of hourly rates quoted 7 5 23
Kent median hourly rate £25.69 £14.00 £19.50
Median hourly rate % change year-on-year +83.50% -28.21% -12.69%
10th Percentile £25.30 £9.61 £12.25
90th Percentile £46.00 £21.95 £39.95
South East median hourly rate £23.45 £25.00 £26.05
% change year-on-year -6.22% -4.01% +48.83%

ITSM
Job Vacancy Trend in Kent

Job postings citing ITSM as a percentage of all IT jobs advertised in Kent.

Job vacancy trend for ITSM in Kent

ITSM
Contractor Daily Rate Trend in Kent

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITSM in Kent.

Contractor daily rate trend for ITSM in Kent

ITSM
Contractor Daily Rate Histogram in Kent

The daily rate distribution of IT jobs citing ITSM in Kent over the 6 months to 10 December 2017.

Contractor daily rate histogram for ITSM in Kent

ITSM
Contractor Hourly Rate Trend in Kent

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITSM in Kent.

Contractor hourly rate trend for ITSM in Kent

ITSM
Contract Job Locations in Kent

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the Kent region over the 6 months to 10 December 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Folkestone - 3 £138 -
ITSM
South East

For the 6 months to 10 December 2017, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Kent region with a requirement for ITSM.

1 4 (80.00%) Microsoft Office
1 4 (80.00%) ITIL
1 4 (80.00%) Windows
2 3 (60.00%) IBM Notes
2 3 (60.00%) Microsoft
2 3 (60.00%) HP
2 3 (60.00%) Lotus
2 3 (60.00%) VPN
2 3 (60.00%) Service Management
2 3 (60.00%) Asset Management
2 3 (60.00%) iPhone
2 3 (60.00%) Windows 7
2 3 (60.00%) iPad
2 3 (60.00%) Apple iOS
3 1 (20.00%) Incident Management
3 1 (20.00%) Problem Management
3 1 (20.00%) Remedy ITSM
3 1 (20.00%) Data Migration
3 1 (20.00%) Disaster Recovery
3 1 (20.00%) Finance
3 1 (20.00%) Advertising
3 1 (20.00%) Publishing
3 1 (20.00%) Migration
3 1 (20.00%) VMware
3 1 (20.00%) Business Continuity
3 1 (20.00%) Agile Software Development
3 1 (20.00%) Banking
3 1 (20.00%) DNS
3 1 (20.00%) Internet
3 1 (20.00%) Remedy

ITSM
Co-occurring IT Skills in Kent by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (60.00%) IBM Notes
Applications
1 4 (80.00%) Microsoft Office
Business Applications
1 1 (20.00%) Remedy ITSM
Communications & Networking
1 3 (60.00%) VPN
2 1 (20.00%) DNS
2 1 (20.00%) HTTP
2 1 (20.00%) Internet
Database & Business Intelligence
1 1 (20.00%) Data Warehouse
General
1 1 (20.00%) Advertising
1 1 (20.00%) Banking
1 1 (20.00%) Finance
1 1 (20.00%) Publishing
Job Titles
1 3 (60.00%) Desktop Support
2 2 (40.00%) Deskside Support
2 2 (40.00%) Support Engineer
3 1 (20.00%) 3rd Line Engineer
3 1 (20.00%) 3rd Line Support
3 1 (20.00%) 3rd Line Support Engineer
3 1 (20.00%) Analyst
3 1 (20.00%) Business Analyst
3 1 (20.00%) Data Business Analyst
3 1 (20.00%) Deskside Engineer
3 1 (20.00%) Deskside Support Engineer
3 1 (20.00%) Desktop Engineer
3 1 (20.00%) Desktop Support Engineer
3 1 (20.00%) Incident and Problem Manager
3 1 (20.00%) Incident Manager
3 1 (20.00%) Problem Manager
3 1 (20.00%) Service Analyst
3 1 (20.00%) Service Desk Analyst
Miscellaneous
1 3 (60.00%) iPad
1 3 (60.00%) iPhone
Operating Systems
1 4 (80.00%) Windows
2 3 (60.00%) Apple iOS
2 3 (60.00%) Windows 7
3 1 (20.00%) Windows Server
Processes & Methodologies
1 4 (80.00%) ITIL
2 3 (60.00%) Asset Management
2 3 (60.00%) Service Management
3 1 (20.00%) Agile Software Development
3 1 (20.00%) Business Continuity
3 1 (20.00%) Data Migration
3 1 (20.00%) Disaster Recovery
3 1 (20.00%) Incident Management
3 1 (20.00%) Migration
3 1 (20.00%) Problem Management
3 1 (20.00%) Software License Management
Qualifications
1 1 (20.00%) ITIL Certification
Vendors
1 3 (60.00%) HP
1 3 (60.00%) Lotus
1 3 (60.00%) Microsoft
2 1 (20.00%) Citrix
2 1 (20.00%) Remedy
2 1 (20.00%) VMware