Period
to 20 November 2017

The median annual salary for a 2nd Line Support Analyst was £27,500 in advertised job vacancies in Leeds during the 6 months to 20 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Analyst
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 204 191 245
Rank change year-on-year -13 +54 -13
Permanent jobs requiring a 2nd Line Support Analyst 19 39 31
As % of all permanent IT jobs advertised in Leeds 0.38% 0.73% 0.45%
As % of the Job Titles category 0.40% 0.74% 0.46%
Number of salaries quoted 19 38 31
Leeds median annual salary £27,500 £22,250 £24,500
Median salary % change year-on-year +23.60% -9.18% +11.36%
10th Percentile £21,250 £17,560 £19,750
90th Percentile £30,000 £32,000 £28,000
West Yorkshire median annual salary £27,500 £23,500 £23,500
% change year-on-year +17.02% - +6.82%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Leeds. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Leeds
Permanent vacancies in Leeds with a recognized job title 4794 5258 6801
% of permanent IT jobs with a recognized job title 97.04% 98.08% 97.73%
Number of salaries quoted 4054 4534 5469
Leeds median annual salary £45,000 £42,500 £42,500
Median salary % change year-on-year +5.88% - +6.25%
10th Percentile £26,825 £25,750 £26,250
90th Percentile £62,500 £62,500 £60,000
West Yorkshire median annual salary £42,500 £42,500 £40,000
% change year-on-year - +6.25% -

2nd Line Support Analyst
Job Vacancy Trend in Leeds

Job postings that featured 2nd Line Support Analyst in the job title as a percentage of all IT jobs advertised in Leeds.

Job vacancy trend for 2nd Line Support Analyst in Leeds

2nd Line Support Analyst
Salary Trend in Leeds

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst in Leeds.

Salary trend for 2nd Line Support Analyst in Leeds

2nd Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Leeds

For the 6 months to 20 November 2017, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Leeds region featuring 2nd Line Support Analyst in the job title.

1 16 (84.21%) Windows
2 11 (57.89%) Windows Server
3 10 (52.63%) Windows Server 2012
3 10 (52.63%) Office 365
4 8 (42.11%) SQL
4 8 (42.11%) Microsoft Office
4 8 (42.11%) Microsoft
5 7 (36.84%) Active Directory
5 7 (36.84%) Windows Server 2008
5 7 (36.84%) Service Delivery
6 6 (31.58%) MS Exchange
7 5 (26.32%) SQL Server
8 4 (21.05%) IIS
8 4 (21.05%) DHCP
8 4 (21.05%) DNS
8 4 (21.05%) Internet
9 3 (15.79%) VPN
9 3 (15.79%) LAN
9 3 (15.79%) WAN
9 3 (15.79%) ITIL
9 3 (15.79%) Windows 8
9 3 (15.79%) Windows 7
9 3 (15.79%) Remote Desktop
9 3 (15.79%) Driving Licence
10 2 (10.53%) Windows 10
10 2 (10.53%) Skype
10 2 (10.53%) OneDrive
10 2 (10.53%) Cybersecurity
10 2 (10.53%) Service Management
10 2 (10.53%) Hyper-V

2nd Line Support Analyst Skill Set
Co-occurring IT Skills in Leeds by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (31.58%) MS Exchange
2 4 (21.05%) IIS
3 1 (5.26%) Exchange Server 2003
3 1 (5.26%) Exchange Server 2010
3 1 (5.26%) Exchange Server 2013
Applications
1 8 (42.11%) Microsoft Office
Cloud Services
1 10 (52.63%) Office 365
2 2 (10.53%) OneDrive
Communications & Networking
1 4 (21.05%) DHCP
1 4 (21.05%) DNS
1 4 (21.05%) Internet
2 3 (15.79%) LAN
2 3 (15.79%) Remote Desktop
2 3 (15.79%) VPN
2 3 (15.79%) WAN
3 2 (10.53%) MPLS
3 2 (10.53%) Skype
3 2 (10.53%) VoIP
4 1 (5.26%) Firewall
4 1 (5.26%) TCP/IP
4 1 (5.26%) VLAN
Database & Business Intelligence
1 5 (26.32%) SQL Server
Miscellaneous
1 3 (15.79%) Driving Licence
Operating Systems
1 16 (84.21%) Windows
2 11 (57.89%) Windows Server
3 10 (52.63%) Windows Server 2012
4 7 (36.84%) Windows Server 2008
5 3 (15.79%) Windows 7
5 3 (15.79%) Windows 8
6 2 (10.53%) Windows 10
6 2 (10.53%) Windows Server 2003
7 1 (5.26%) Windows 2000
7 1 (5.26%) Windows Vista
7 1 (5.26%) Windows XP
Processes & Methodologies
1 7 (36.84%) Service Delivery
2 3 (15.79%) ITIL
3 2 (10.53%) Cybersecurity
3 2 (10.53%) Release Management
3 2 (10.53%) Service Management
4 1 (5.26%) CRM
4 1 (5.26%) Data Security
4 1 (5.26%) ERP
4 1 (5.26%) HOOD
Programming Languages
1 8 (42.11%) SQL
Qualifications
1 1 (5.26%) ITIL Foundation Certificate
1 1 (5.26%) MCITP
1 1 (5.26%) MCSA
1 1 (5.26%) MCSE
1 1 (5.26%) MCTS
1 1 (5.26%) Microsoft Certification
Quality Assurance & Compliance
1 2 (10.53%) ISO 9001
1 2 (10.53%) ISO/IEC 27001
2 1 (5.26%) SLA
System Software
1 7 (36.84%) Active Directory
2 2 (10.53%) Hyper-V
3 1 (5.26%) Microsoft Virtual Server
3 1 (5.26%) Virtual Servers
3 1 (5.26%) VMware Infrastructure
Systems Management
1 1 (5.26%) SCCM
Vendors
1 8 (42.11%) Microsoft
2 2 (10.53%) Avaya
2 2 (10.53%) Citrix
3 1 (5.26%) VMware