Period
to 18 November 2017

The median annual salary for a 2nd Line Support Analyst was £27,500 in advertised job vacancies in West Yorkshire during the 6 months to 18 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Analyst
Yorkshire > West Yorkshire
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 235 231 274
Rank change year-on-year -4 +43 -30
Permanent jobs requiring a 2nd Line Support Analyst 28 48 39
As % of all permanent IT jobs advertised in West Yorkshire 0.42% 0.63% 0.42%
As % of the Job Titles category 0.43% 0.64% 0.43%
Number of salaries quoted 26 47 38
West Yorkshire median annual salary £27,500 £23,500 £23,000
Median salary % change year-on-year +17.02% +2.17% +4.55%
10th Percentile £21,250 £17,800 £18,500
90th Percentile £30,000 £32,000 £25,975
Yorkshire median annual salary £27,500 £24,750 £22,500
% change year-on-year +11.11% +10.00% +2.27%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in West Yorkshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
West Yorkshire
Permanent vacancies in West Yorkshire with a recognized job title 6547 7529 9094
% of permanent IT jobs with a recognized job title 97.38% 98.11% 97.78%
Number of salaries quoted 5520 6499 7352
West Yorkshire median annual salary £42,500 £42,500 £40,000
Median salary % change year-on-year - +6.25% -
10th Percentile £26,250 £26,000 £25,150
90th Percentile £60,275 £63,750 £60,000
Yorkshire median annual salary £41,250 £40,000 £40,000
% change year-on-year +3.13% - +6.67%

2nd Line Support Analyst
Job Vacancy Trend in West Yorkshire

Job postings that featured 2nd Line Support Analyst in the job title as a percentage of all IT jobs advertised in West Yorkshire.

Job vacancy trend for 2nd Line Support Analyst in West Yorkshire

2nd Line Support Analyst
Salary Trend in West Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst in West Yorkshire.

Salary trend for 2nd Line Support Analyst in West Yorkshire

2nd Line Support Analyst
Job Locations in West Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the West Yorkshire region over the 6 months to 18 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Leeds +1 19 £27,500 +23.60%
Wakefield +11 5 £22,000 -2.22%
Bradford +1 2 - -
Keighley - 2 £29,000 -
2nd Line Support Analyst
Yorkshire

2nd Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills in West Yorkshire

For the 6 months to 18 November 2017, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Yorkshire region featuring 2nd Line Support Analyst in the job title.

1 25 (89.29%) Windows
2 15 (53.57%) MS Exchange
2 15 (53.57%) Microsoft
2 15 (53.57%) Windows Server
3 14 (50.00%) Windows Server 2012
3 14 (50.00%) Active Directory
4 13 (46.43%) DHCP
4 13 (46.43%) DNS
4 13 (46.43%) Microsoft Office
5 12 (42.86%) Office 365
6 11 (39.29%) Windows Server 2008
7 8 (28.57%) SQL
7 8 (28.57%) TCP/IP
7 8 (28.57%) Windows 7
8 7 (25.00%) Service Delivery
9 5 (17.86%) Change Management
9 5 (17.86%) SQL Server
9 5 (17.86%) ITIL
9 5 (17.86%) Driving Licence
9 5 (17.86%) Exchange Server 2010
10 4 (14.29%) Release Management
10 4 (14.29%) IIS
10 4 (14.29%) Windows Server 2003
10 4 (14.29%) Internet
10 4 (14.29%) Finance
11 3 (10.71%) Firewall
11 3 (10.71%) VMware
11 3 (10.71%) VPN
11 3 (10.71%) SLA
11 3 (10.71%) LAN

2nd Line Support Analyst Skill Set
Co-occurring IT Skills in West Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (53.57%) MS Exchange
2 5 (17.86%) Exchange Server 2010
3 4 (14.29%) IIS
4 3 (10.71%) Exchange Server 2003
5 2 (7.14%) SharePoint
6 1 (3.57%) Exchange Server 2013
Applications
1 13 (46.43%) Microsoft Office
Business Applications
1 2 (7.14%) Dynamics CRM
Cloud Services
1 12 (42.86%) Office 365
2 2 (7.14%) OneDrive
Communications & Networking
1 13 (46.43%) DHCP
1 13 (46.43%) DNS
2 8 (28.57%) TCP/IP
3 4 (14.29%) Internet
4 3 (10.71%) Firewall
4 3 (10.71%) LAN
4 3 (10.71%) Remote Desktop
4 3 (10.71%) VLAN
4 3 (10.71%) VPN
4 3 (10.71%) WAN
5 2 (7.14%) MPLS
5 2 (7.14%) Skype
5 2 (7.14%) VoIP
Database & Business Intelligence
1 5 (17.86%) SQL Server
General
1 4 (14.29%) Finance
2 1 (3.57%) Retail
Miscellaneous
1 5 (17.86%) Driving Licence
2 2 (7.14%) Replication
Operating Systems
1 25 (89.29%) Windows
2 15 (53.57%) Windows Server
3 14 (50.00%) Windows Server 2012
4 11 (39.29%) Windows Server 2008
5 8 (28.57%) Windows 7
6 4 (14.29%) Windows Server 2003
7 3 (10.71%) Windows 8
8 2 (7.14%) Windows 10
9 1 (3.57%) Windows 2000
9 1 (3.57%) Windows Vista
9 1 (3.57%) Windows XP
Processes & Methodologies
1 7 (25.00%) Service Delivery
2 5 (17.86%) Change Management
2 5 (17.86%) ITIL
3 4 (14.29%) Release Management
4 3 (10.71%) CRM
5 2 (7.14%) Capacity Management
5 2 (7.14%) Cybersecurity
5 2 (7.14%) Disaster Recovery
5 2 (7.14%) Fault Analysis
5 2 (7.14%) Network Management
5 2 (7.14%) Network Virtualisation
5 2 (7.14%) Problem Management
5 2 (7.14%) Root Cause Analysis
5 2 (7.14%) Server Virtualisation
5 2 (7.14%) Service Management
6 1 (3.57%) Data Security
6 1 (3.57%) ERP
6 1 (3.57%) HOOD
Programming Languages
1 8 (28.57%) SQL
2 2 (7.14%) PowerShell
Qualifications
1 1 (3.57%) ITIL Foundation Certificate
1 1 (3.57%) MCITP
1 1 (3.57%) MCSA
1 1 (3.57%) MCSE
1 1 (3.57%) MCTS
1 1 (3.57%) Microsoft Certification
Quality Assurance & Compliance
1 3 (10.71%) SLA
2 2 (7.14%) ISO 9001
2 2 (7.14%) ISO/IEC 27001
System Software
1 14 (50.00%) Active Directory
2 3 (10.71%) VMware Infrastructure
3 2 (7.14%) Hyper-V
3 2 (7.14%) vSphere
4 1 (3.57%) Microsoft Virtual Server
4 1 (3.57%) Virtual Servers
Systems Management
1 2 (7.14%) vCenter Server
1 2 (7.14%) WSUS
2 1 (3.57%) SCCM
Vendors
1 15 (53.57%) Microsoft
2 3 (10.71%) VMware
3 2 (7.14%) Avaya
3 2 (7.14%) Citrix
3 2 (7.14%) Remedy
3 2 (7.14%) Veeam