The median annual salary for a 2nd Line Support Analyst was £24,000 in advertised job vacancies in West Yorkshire during the 3 months to 28 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Analyst
Yorkshire / West Yorkshire
3 months to
28 Jun 2017
Same period 2016 Same period 2015
Rank 176 177 193
Rank change year-on-year +1 +16  
Permanent jobs requiring a 2nd Line Support Analyst 10 23 14
As % of all permanent IT jobs advertised in West Yorkshire 0.28% 0.59% 0.31%
As % of the Job Titles category 0.29% 0.60% 0.31%
Number of salaries quoted 10 22 12
Median salary £24,000 £23,500 £21,000
Median salary % change year-on-year +2.12% +11.90%  
90% offered a salary of more than £21,000 £17,800 £18,500
10% offered a salary of more than £27,050 £25,675 £23,300
UK excluding London median salary £25,000 £25,000 £24,000
% change year-on-year - +4.16%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in West Yorkshire. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
West Yorkshire
Permanent job vacancies with a job title containing a recognized job role 3427 3820 4503
As % of all permanent IT job vacancies advertised in West Yorkshire 97.58% 98.12% 98.10%
Number of salaries quoted 11624 14756 16695
Median salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% -  
90% offered a salary of more than £25,825 £24,000 £25,000
10% offered a salary of more than £61,250 £57,500 £62,000
UK excluding London median salary £42,500 £41,000 £40,000
% change year-on-year +3.65% +2.50%  

2nd Line Support Analyst
Job Vacancy Trend in West Yorkshire

Job postings that featured 2nd Line Support Analyst in the job title as a percentage of all IT jobs advertised in West Yorkshire.

Job vacancy trend for 2nd Line Support Analyst in West Yorkshire

2nd Line Support Analyst
Salary Trend in West Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst in West Yorkshire.

Salary trend for 2nd Line Support Analyst in West Yorkshire

2nd Line Support Analyst
Job Locations in West Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the West Yorkshire region over the 3 months to 28 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Leeds +4 8 £23,250 +3.33%
Wetherby - 2 £25,000 -
2nd Line Support Analyst
Yorkshire

2nd Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills in West Yorkshire

For the 6 months to 28 June 2017, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Yorkshire region featuring 2nd Line Support Analyst in the job title.

1 28 (71.79%) Windows
2 23 (58.97%) Active Directory
3 16 (41.03%) Microsoft
4 15 (38.46%) SQL
4 15 (38.46%) Windows Server
5 14 (35.90%) Microsoft Office
5 14 (35.90%) MS Exchange
6 11 (28.21%) SLA
6 11 (28.21%) SaaS
7 10 (25.64%) VMware
8 9 (23.08%) Time Management
8 9 (23.08%) Analytical Skills
9 8 (20.51%) Computer Science
9 8 (20.51%) Degree
10 7 (17.95%) DHCP
10 7 (17.95%) DNS
10 7 (17.95%) ITIL
11 6 (15.38%) WAN
11 6 (15.38%) LAN
11 6 (15.38%) Windows Server 2008
12 5 (12.82%) VMware Infrastructure
12 5 (12.82%) Cisco
12 5 (12.82%) Blackberry
13 4 (10.26%) Microsoft Certification
13 4 (10.26%) Internet
13 4 (10.26%) VPN
13 4 (10.26%) MCSA
14 3 (7.69%) Microsoft Excel
14 3 (7.69%) VB
14 3 (7.69%) .NET

2nd Line Support Analyst Skill Set
Co-occurring IT Skills in West Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (35.90%) MS Exchange
2 3 (7.69%) Blackberry Enterprise Server
2 3 (7.69%) Exchange Server 2010
2 3 (7.69%) IIS
3 1 (2.56%) Apache
3 1 (2.56%) Exchange Server 2003
3 1 (2.56%) Exchange Server 2013
Applications
1 14 (35.90%) Microsoft Office
2 3 (7.69%) Microsoft Excel
2 3 (7.69%) Microsoft PowerPoint
Business Applications
1 1 (2.56%) Visualfiles
Cloud Services
1 11 (28.21%) SaaS
Communications & Networking
1 7 (17.95%) DHCP
1 7 (17.95%) DNS
2 6 (15.38%) LAN
2 6 (15.38%) WAN
3 4 (10.26%) Internet
3 4 (10.26%) VPN
4 3 (7.69%) Firewall
4 3 (7.69%) FTP
4 3 (7.69%) SAN
4 3 (7.69%) VoIP
5 2 (5.13%) ADSL
5 2 (5.13%) MPLS
6 1 (2.56%) TCP/IP
6 1 (2.56%) VLAN
Database & Business Intelligence
1 3 (7.69%) SQL Server
1 3 (7.69%) SQL Server 2008
General
1 3 (7.69%) Finance
1 3 (7.69%) Legal
2 2 (5.13%) Law
3 1 (2.56%) Games
Libraries, Frameworks & Software Standards
1 3 (7.69%) .NET
Miscellaneous
1 9 (23.08%) Analytical Skills
2 8 (20.51%) Computer Science
3 5 (12.82%) Blackberry
4 3 (7.69%) Enterprise Software
4 3 (7.69%) RSA SecurID
5 1 (2.56%) Client/Server
5 1 (2.56%) FMCG
Operating Systems
1 28 (71.79%) Windows
2 15 (38.46%) Windows Server
3 6 (15.38%) Windows Server 2008
4 3 (7.69%) Windows 10
4 3 (7.69%) Windows 7
4 3 (7.69%) Windows Server 2003
5 1 (2.56%) Unix
5 1 (2.56%) Windows Server 2012
5 1 (2.56%) Windows Vista
5 1 (2.56%) Windows XP
Processes & Methodologies
1 9 (23.08%) Time Management
2 7 (17.95%) ITIL
3 3 (7.69%) B2B
3 3 (7.69%) Customer Requirements
3 3 (7.69%) Penetration Testing
4 2 (5.13%) Case Management
4 2 (5.13%) Incident Management
5 1 (2.56%) Chat Support
5 1 (2.56%) CRM
5 1 (2.56%) Data Security
5 1 (2.56%) Root Cause Analysis
5 1 (2.56%) Supplier Management
Programming Languages
1 15 (38.46%) SQL
2 3 (7.69%) VB
Qualifications
1 8 (20.51%) Degree
2 4 (10.26%) MCSA
2 4 (10.26%) Microsoft Certification
3 2 (5.13%) CCNA
3 2 (5.13%) Cisco Certification
3 2 (5.13%) ITIL Foundation Certificate
4 1 (2.56%) MCITP
4 1 (2.56%) MCSE
4 1 (2.56%) MCTS
Quality Assurance & Compliance
1 11 (28.21%) SLA
System Software
1 23 (58.97%) Active Directory
2 5 (12.82%) VMware Infrastructure
3 2 (5.13%) Terminal Services
4 1 (2.56%) Microsoft Virtual Server
4 1 (2.56%) Virtual Servers
Systems Management
1 3 (7.69%) Microsoft Data Protection Manager
1 3 (7.69%) Norton AntiVirus
2 1 (2.56%) SCCM
Vendors
1 16 (41.03%) Microsoft
2 10 (25.64%) VMware
3 5 (12.82%) Cisco
4 3 (7.69%) Avaya
4 3 (7.69%) CheckPoint
4 3 (7.69%) CommVault
4 3 (7.69%) Google
4 3 (7.69%) HP
4 3 (7.69%) Symantec
5 2 (5.13%) Citrix
5 2 (5.13%) Dell
5 2 (5.13%) SonicWALL
5 2 (5.13%) WatchGuard
6 1 (2.56%) LexisNexis