Period
to 18 July 2018

The median annual salary for a 2nd Line Support was £27,000 in advertised job vacancies in Leeds during the 6 months to 18 July 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
6 months to
18 Jul 2018
Same period 2017 Same period 2016
Rank 145 147 183
Rank change year-on-year +2 +36 +25
Permanent jobs requiring a 2nd Line Support 62 84 58
As % of all permanent IT jobs advertised in Leeds 1.30% 1.65% 0.96%
As % of the Job Titles category 1.35% 1.70% 0.99%
Number of salaries quoted 56 84 55
Leeds median annual salary £27,000 £24,500 £25,000
Median salary % change year-on-year +10.20% -2.00% +11.11%
10th Percentile £18,500 £18,575 £20,600
90th Percentile £31,250 £31,100 £34,000
West Yorkshire median annual salary £26,500 £24,000 £24,500
% change year-on-year +10.42% -2.04% +8.89%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Leeds. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Leeds
Permanent vacancies in Leeds with a recognized job title 4,604 4,950 5,888
% of permanent IT jobs with a recognized job title 96.82% 97.12% 97.55%
Number of salaries quoted 3,865 4,236 4,859
Leeds median annual salary £45,000 £44,000 £40,000
Median salary % change year-on-year +2.27% +10.00% -
10th Percentile £27,500 £26,250 £26,250
90th Percentile £65,000 £62,500 £62,500
West Yorkshire median annual salary £45,000 £42,500 £40,000
% change year-on-year +5.88% +6.25% -

2nd Line Support
Job Vacancy Trend in Leeds

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in Leeds.

Job vacancy trend for 2nd Line Support in Leeds

2nd Line Support
Salary Trend in Leeds

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in Leeds.

Salary trend for 2nd Line Support in Leeds

2nd Line Support
Salary Histogram in Leeds

The salary distribution of IT jobs citing 2nd Line Support in Leeds over the 6 months to 18 July 2018.

Salary histogram for 2nd Line Support in Leeds

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in Leeds

For the 6 months to 18 July 2018, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Leeds region featuring 2nd Line Support in the job title.

1 36 (58.06%) Windows
2 30 (48.39%) Microsoft Office
3 29 (46.77%) Active Directory
4 27 (43.55%) Microsoft
5 18 (29.03%) Cisco
6 17 (27.42%) Office 365
7 16 (25.81%) Microsoft Certification
7 16 (25.81%) Windows 7
8 15 (24.19%) SQL
9 14 (22.58%) Microsoft Excel
9 14 (22.58%) MS Exchange
10 13 (20.97%) ITIL
10 13 (20.97%) Service Delivery
10 13 (20.97%) Windows Server
10 13 (20.97%) Problem-Solving
11 12 (19.35%) Windows Server 2012
11 12 (19.35%) SLA
12 11 (17.74%) C
12 11 (17.74%) A+ Certification
12 11 (17.74%) SC Cleared
12 11 (17.74%) Security Cleared
12 11 (17.74%) MCDST
12 11 (17.74%) Mathematics
12 11 (17.74%) Management Information System
12 11 (17.74%) Retail
12 11 (17.74%) Logistics
12 11 (17.74%) Xerox
13 10 (16.13%) Root Cause Analysis
13 10 (16.13%) Electronics
13 10 (16.13%) Dell

2nd Line Support Skill Set
Co-occurring IT Skills in Leeds by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (22.58%) MS Exchange
2 8 (12.90%) Exchange Server 2013
3 4 (6.45%) Exchange Server 2010
4 3 (4.84%) Exchange Server 2003
4 3 (4.84%) IBM Domino
4 3 (4.84%) IBM Notes
5 2 (3.23%) SharePoint
5 2 (3.23%) Skype for Business
6 1 (1.61%) JBoss
6 1 (1.61%) Tomcat
6 1 (1.61%) WebLogic
Applications
1 30 (48.39%) Microsoft Office
2 14 (22.58%) Microsoft Excel
3 3 (4.84%) Microsoft PowerPoint
3 3 (4.84%) MS Visio
Business Applications
1 5 (8.06%) assyst
2 4 (6.45%) Remedy ITSM
3 3 (4.84%) Veritas eDiscovery
4 2 (3.23%) Dynamics AX
4 2 (3.23%) Dynamics CRM
5 1 (1.61%) Dynamics NAV
Cloud Services
1 17 (27.42%) Office 365
2 7 (11.29%) Microsoft Azure
3 4 (6.45%) Mimecast
Communications & Networking
1 8 (12.90%) TCP/IP
2 7 (11.29%) DHCP
2 7 (11.29%) DNS
2 7 (11.29%) VPN
3 6 (9.68%) LAN
3 6 (9.68%) WAN
4 4 (6.45%) Remote Desktop
5 2 (3.23%) VoIP
Database & Business Intelligence
1 2 (3.23%) Oracle Database
Development Applications
1 5 (8.06%) JIRA
General
1 11 (17.74%) Retail
2 10 (16.13%) Electronics
3 9 (14.52%) Military
4 7 (11.29%) Finance
5 1 (1.61%) Legal
5 1 (1.61%) Manufacturing
5 1 (1.61%) Marketing
5 1 (1.61%) Telecoms
Libraries, Frameworks & Software Standards
1 5 (8.06%) XML
Miscellaneous
1 11 (17.74%) Management Information System
2 9 (14.52%) e-Learning
3 3 (4.84%) Client/Server
3 3 (4.84%) Driving Licence
4 2 (3.23%) Data Centre
5 1 (1.61%) Self-Motivation
Operating Systems
1 36 (58.06%) Windows
2 16 (25.81%) Windows 7
3 13 (20.97%) Windows Server
4 12 (19.35%) Windows Server 2012
5 9 (14.52%) Windows Server 2008
6 6 (9.68%) Windows 10
6 6 (9.68%) Windows Server 2003
7 3 (4.84%) Unix
7 3 (4.84%) Windows 8
8 2 (3.23%) Android
Processes & Methodologies
1 13 (20.97%) ITIL
1 13 (20.97%) Problem-Solving
1 13 (20.97%) Service Delivery
2 11 (17.74%) Logistics
2 11 (17.74%) Mathematics
3 10 (16.13%) Root Cause Analysis
4 9 (14.52%) Process Improvement
5 6 (9.68%) ERP
5 6 (9.68%) ITIL V3
6 4 (6.45%) Accounts Payable
6 4 (6.45%) Accounts Receivable
6 4 (6.45%) ITSM
6 4 (6.45%) Patch Management
7 3 (4.84%) Change Management
7 3 (4.84%) Configuration Management
7 3 (4.84%) E-Discovery
7 3 (4.84%) Incident Management
7 3 (4.84%) Problem Management
7 3 (4.84%) Time Management
8 2 (3.23%) Process Management
Programming Languages
1 15 (24.19%) SQL
2 11 (17.74%) C
3 1 (1.61%) Java
Qualifications
1 16 (25.81%) Microsoft Certification
2 11 (17.74%) A+ Certification
2 11 (17.74%) MCDST
2 11 (17.74%) SC Cleared
2 11 (17.74%) Security Cleared
3 5 (8.06%) MCSA
4 2 (3.23%) Degree
4 2 (3.23%) HNC
4 2 (3.23%) HND
5 1 (1.61%) CCNA
5 1 (1.61%) Cisco Certification
Quality Assurance & Compliance
1 12 (19.35%) SLA
System Software
1 29 (46.77%) Active Directory
2 2 (3.23%) VMware Infrastructure
Systems Management
1 6 (9.68%) SCCM
2 4 (6.45%) Symantec Enterprise Vault
3 3 (4.84%) Norton AntiVirus
4 2 (3.23%) Backup Exec
Vendors
1 27 (43.55%) Microsoft
2 18 (29.03%) Cisco
3 11 (17.74%) Xerox
4 10 (16.13%) Apple
4 10 (16.13%) Dell
5 7 (11.29%) Symantec
6 6 (9.68%) Citrix
7 5 (8.06%) Remedy
8 3 (4.84%) Lotus
8 3 (4.84%) Oracle
8 3 (4.84%) SAP
8 3 (4.84%) Veeam
9 2 (3.23%) Altiris
9 2 (3.23%) Samsung
9 2 (3.23%) Veritas
9 2 (3.23%) VMware
10 1 (1.61%) ServiceNow