Period
to 19 January 2019

The median annual salary for a 2nd Line Support was £23,500 in advertised job vacancies in Leeds during the 6 months to 19 January 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
6 months to
19 Jan 2019
Same period 2018 Same period 2017
Rank 137 141 154
Rank change year-on-year +4 +13 +53
Permanent jobs requiring a 2nd Line Support 46 79 83
As % of all permanent IT jobs advertised in Leeds 1.38% 1.66% 1.56%
As % of the Job Titles category 1.42% 1.70% 1.60%
Number of salaries quoted 41 76 80
Leeds median annual salary £23,500 £25,000 £25,000
Median salary % change year-on-year -6.00% - +2.04%
10th Percentile £19,250 £17,000 £17,000
90th Percentile £30,250 £31,000 £30,200
West Yorkshire median annual salary £23,500 £25,000 £25,000
% change year-on-year -6.00% - +2.04%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Leeds. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Leeds
Permanent vacancies in Leeds with a recognized job title 3,245 4,641 5,203
% of permanent IT jobs with a recognized job title 97.13% 97.54% 97.84%
Number of salaries quoted 2,765 3,946 4,488
Leeds median annual salary £45,000 £45,000 £42,500
Median salary % change year-on-year - +5.88% +2.41%
10th Percentile £26,250 £27,500 £25,750
90th Percentile £65,000 £61,250 £60,000
West Yorkshire median annual salary £43,272 £42,500 £42,250
% change year-on-year +1.82% +0.59% +3.05%

2nd Line Support
Job Vacancy Trend in Leeds

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in Leeds.

Job vacancy trend for 2nd Line Support in Leeds

2nd Line Support
Salary Trend in Leeds

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in Leeds.

Salary trend for 2nd Line Support in Leeds

2nd Line Support
Salary Histogram in Leeds

The salary distribution of IT jobs citing 2nd Line Support in Leeds over the 6 months to 19 January 2019.

Salary histogram for 2nd Line Support in Leeds

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in Leeds

For the 6 months to 19 January 2019, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Leeds region featuring 2nd Line Support in the job title.

1 39 (84.78%) Windows
2 36 (78.26%) Active Directory
3 29 (63.04%) Microsoft
4 20 (43.48%) Microsoft Office
5 18 (39.13%) Windows 7
6 16 (34.78%) Windows Server
7 15 (32.61%) ITIL
8 14 (30.43%) MS Exchange
9 13 (28.26%) Office 365
9 13 (28.26%) LAN
9 13 (28.26%) WAN
10 11 (23.91%) Service Delivery
11 9 (19.57%) Windows 10
11 9 (19.57%) VoIP
11 9 (19.57%) Microsoft Certification
12 8 (17.39%) SCCM
12 8 (17.39%) Problem-Solving
13 7 (15.22%) SLA
13 7 (15.22%) MCSA
13 7 (15.22%) Microsoft Excel
14 6 (13.04%) SharePoint
14 6 (13.04%) SQL
14 6 (13.04%) TCP/IP
14 6 (13.04%) ITSM
14 6 (13.04%) Information Security
15 5 (10.87%) Analytical Skills
15 5 (10.87%) Data Entry
15 5 (10.87%) Microsoft PowerPoint
16 4 (8.70%) Degree
16 4 (8.70%) Android

2nd Line Support Skill Set
Co-occurring IT Skills in Leeds by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (30.43%) MS Exchange
2 6 (13.04%) SharePoint
3 1 (2.17%) Exchange Server 2010
3 1 (2.17%) IBM Notes
3 1 (2.17%) Skype for Business
Applications
1 20 (43.48%) Microsoft Office
2 7 (15.22%) Microsoft Excel
3 5 (10.87%) Microsoft PowerPoint
4 4 (8.70%) MS Visio
Business Applications
1 1 (2.17%) assyst
Cloud Services
1 13 (28.26%) Office 365
2 3 (6.52%) Microsoft Azure
3 1 (2.17%) Amazon AWS
Communications & Networking
1 13 (28.26%) LAN
1 13 (28.26%) WAN
2 9 (19.57%) VoIP
3 6 (13.04%) TCP/IP
4 4 (8.70%) DHCP
4 4 (8.70%) DNS
4 4 (8.70%) Firewall
4 4 (8.70%) Intranet
4 4 (8.70%) Remote Desktop
4 4 (8.70%) VPN
5 1 (2.17%) NAS
5 1 (2.17%) SAN
5 1 (2.17%) Skype
5 1 (2.17%) Wireless
Database & Business Intelligence
1 2 (4.35%) SQL Server
2 1 (2.17%) SQL Server 2005
Development Applications
1 1 (2.17%) JIRA
General
1 3 (6.52%) Manufacturing
2 2 (4.35%) Advertising
2 2 (4.35%) Back Office
2 2 (4.35%) Electronics
2 2 (4.35%) Military
3 1 (2.17%) Legal
3 1 (2.17%) Retail
Libraries, Frameworks & Software Standards
1 1 (2.17%) XML
Miscellaneous
1 5 (10.87%) Analytical Skills
2 4 (8.70%) Client/Server
2 4 (8.70%) Video Conferencing
3 2 (4.35%) CCTV
3 2 (4.35%) e-Learning
3 2 (4.35%) Management Information System
4 1 (2.17%) NHS
Operating Systems
1 39 (84.78%) Windows
2 18 (39.13%) Windows 7
3 16 (34.78%) Windows Server
4 9 (19.57%) Windows 10
5 4 (8.70%) Android
5 4 (8.70%) Windows Server 2008
6 1 (2.17%) Windows 8
6 1 (2.17%) Windows Server 2012
Processes & Methodologies
1 15 (32.61%) ITIL
2 11 (23.91%) Service Delivery
3 8 (17.39%) Problem-Solving
4 6 (13.04%) Information Security
4 6 (13.04%) ITSM
5 5 (10.87%) Data Entry
6 4 (8.70%) Break/Fix
6 4 (8.70%) Decision-Making
6 4 (8.70%) IT Asset Management
6 4 (8.70%) ITIL V3
6 4 (8.70%) Proactive Management
6 4 (8.70%) Process Improvement
6 4 (8.70%) Root Cause Analysis
6 4 (8.70%) Service Management
7 3 (6.52%) Antivirus Management
7 3 (6.52%) Asset Management
8 2 (4.35%) Infrastructure Engineering
8 2 (4.35%) Logistics
8 2 (4.35%) Mathematics
9 1 (2.17%) Cybersecurity
Programming Languages
1 6 (13.04%) SQL
2 3 (6.52%) PowerShell
3 2 (4.35%) C
Qualifications
1 9 (19.57%) Microsoft Certification
2 7 (15.22%) MCSA
3 4 (8.70%) Degree
4 3 (6.52%) MCITP
4 3 (6.52%) SC Cleared
4 3 (6.52%) Security Cleared
5 2 (4.35%) A+ Certification
5 2 (4.35%) MCDST
6 1 (2.17%) CCNA
6 1 (2.17%) CCNP
6 1 (2.17%) Cisco Certification
6 1 (2.17%) ITIL Certification
Quality Assurance & Compliance
1 7 (15.22%) SLA
System Software
1 36 (78.26%) Active Directory
2 3 (6.52%) BitLocker
2 3 (6.52%) Terminal Services
3 1 (2.17%) Hyper-V
Systems Management
1 8 (17.39%) SCCM
2 3 (6.52%) MaaS360
Vendors
1 29 (63.04%) Microsoft
2 4 (8.70%) SAP
2 4 (8.70%) SOTI
3 3 (6.52%) Cisco
3 3 (6.52%) Citrix
3 3 (6.52%) Dell
3 3 (6.52%) Kaspersky
3 3 (6.52%) Sophos
4 2 (4.35%) Apple
4 2 (4.35%) Meraki
4 2 (4.35%) VMware
4 2 (4.35%) Xerox
5 1 (2.17%) Aruba
5 1 (2.17%) Extreme Networks
5 1 (2.17%) F5
5 1 (2.17%) Huawei
5 1 (2.17%) Juniper
5 1 (2.17%) Remedy
5 1 (2.17%) SolarWinds
5 1 (2.17%) Spiceworks