Period
to 17 October 2018

The median annual salary for a 2nd Line Support was £23,500 in advertised job vacancies in Leeds during the 6 months to 17 October 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
6 months to
17 Oct 2018
Same period 2017 Same period 2016
Rank 144 128 163
Rank change year-on-year -16 +35 +45
Permanent jobs requiring a 2nd Line Support 54 95 76
As % of all permanent IT jobs advertised in Leeds 1.39% 2.01% 1.39%
As % of the Job Titles category 1.44% 2.07% 1.42%
Number of salaries quoted 49 94 73
Leeds median annual salary £23,500 £24,000 £24,500
Median salary % change year-on-year -2.08% -2.04% +1.03%
10th Percentile £19,750 £17,000 £17,940
90th Percentile £30,000 £30,000 £34,000
West Yorkshire median annual salary £24,000 £24,000 £24,000

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Leeds. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Leeds
Permanent vacancies in Leeds with a recognized job title 3,755 4,590 5,361
% of permanent IT jobs with a recognized job title 96.75% 97.02% 98.04%
Number of salaries quoted 3,143 3,889 4,546
Leeds median annual salary £45,000 £45,000 £41,125
Median salary % change year-on-year - +9.42% -2.08%
10th Percentile £26,000 £26,250 £26,000
90th Percentile £65,000 £62,500 £62,500
West Yorkshire median annual salary £44,000 £42,500 £40,000
% change year-on-year +3.53% +6.25% -

2nd Line Support
Job Vacancy Trend in Leeds

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in Leeds.

Job vacancy trend for 2nd Line Support in Leeds

2nd Line Support
Salary Trend in Leeds

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in Leeds.

Salary trend for 2nd Line Support in Leeds

2nd Line Support
Salary Histogram in Leeds

The salary distribution of IT jobs citing 2nd Line Support in Leeds over the 6 months to 17 October 2018.

Salary histogram for 2nd Line Support in Leeds

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in Leeds

For the 6 months to 17 October 2018, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Leeds region featuring 2nd Line Support in the job title.

1 45 (83.33%) Windows
2 41 (75.93%) Active Directory
3 36 (66.67%) Microsoft
4 26 (48.15%) Microsoft Office
5 20 (37.04%) Windows 7
5 20 (37.04%) Office 365
6 16 (29.63%) Windows Server
6 16 (29.63%) MS Exchange
7 15 (27.78%) ITIL
8 11 (20.37%) LAN
8 11 (20.37%) WAN
8 11 (20.37%) Microsoft Certification
8 11 (20.37%) SCCM
9 10 (18.52%) VoIP
9 10 (18.52%) Microsoft Excel
9 10 (18.52%) Windows 10
9 10 (18.52%) Problem-Solving
10 9 (16.67%) Cisco
10 9 (16.67%) ITSM
11 8 (14.81%) Windows Server 2012
11 8 (14.81%) Root Cause Analysis
12 7 (12.96%) MCSA
12 7 (12.96%) VPN
13 6 (11.11%) TCP/IP
13 6 (11.11%) SLA
13 6 (11.11%) Microsoft PowerPoint
14 5 (9.26%) Exchange Server 2013
14 5 (9.26%) Analytical Skills
14 5 (9.26%) Exchange Server 2010
14 5 (9.26%) ITIL V3

2nd Line Support Skill Set
Co-occurring IT Skills in Leeds by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (29.63%) MS Exchange
2 5 (9.26%) Exchange Server 2010
2 5 (9.26%) Exchange Server 2013
2 5 (9.26%) SharePoint
3 2 (3.70%) IBM Notes
4 1 (1.85%) Exchange Server 2003
4 1 (1.85%) IBM Domino
Applications
1 26 (48.15%) Microsoft Office
2 10 (18.52%) Microsoft Excel
3 6 (11.11%) Microsoft PowerPoint
4 4 (7.41%) MS Visio
Business Applications
1 4 (7.41%) Remedy ITSM
2 3 (5.56%) Veritas eDiscovery
3 2 (3.70%) assyst
Cloud Services
1 20 (37.04%) Office 365
2 4 (7.41%) Microsoft Azure
2 4 (7.41%) Mimecast
3 1 (1.85%) Amazon AWS
Communications & Networking
1 11 (20.37%) LAN
1 11 (20.37%) WAN
2 10 (18.52%) VoIP
3 7 (12.96%) VPN
4 6 (11.11%) TCP/IP
5 5 (9.26%) DHCP
5 5 (9.26%) DNS
6 4 (7.41%) Intranet
6 4 (7.41%) Remote Desktop
Development Applications
1 2 (3.70%) JIRA
General
1 4 (7.41%) Electronics
2 3 (5.56%) Military
3 2 (3.70%) Advertising
3 2 (3.70%) Back Office
3 2 (3.70%) Legal
3 2 (3.70%) Retail
4 1 (1.85%) Marketing
Libraries, Frameworks & Software Standards
1 2 (3.70%) XML
Miscellaneous
1 5 (9.26%) Analytical Skills
2 4 (7.41%) Client/Server
2 4 (7.41%) Management Information System
2 4 (7.41%) Video Conferencing
3 3 (5.56%) Driving Licence
3 3 (5.56%) e-Learning
4 2 (3.70%) CCTV
4 2 (3.70%) Data Centre
5 1 (1.85%) Self-Motivation
Operating Systems
1 45 (83.33%) Windows
2 20 (37.04%) Windows 7
3 16 (29.63%) Windows Server
4 10 (18.52%) Windows 10
5 8 (14.81%) Windows Server 2012
6 5 (9.26%) Windows Server 2008
7 4 (7.41%) Android
7 4 (7.41%) Windows Server 2003
8 2 (3.70%) Windows 8
Processes & Methodologies
1 15 (27.78%) ITIL
2 10 (18.52%) Problem-Solving
3 9 (16.67%) ITSM
4 8 (14.81%) Root Cause Analysis
5 5 (9.26%) Information Security
5 5 (9.26%) ITIL V3
6 4 (7.41%) Antivirus Management
6 4 (7.41%) Break/Fix
6 4 (7.41%) Decision-Making
6 4 (7.41%) Infrastructure Engineering
6 4 (7.41%) IT Asset Management
6 4 (7.41%) Logistics
6 4 (7.41%) Mathematics
6 4 (7.41%) Proactive Management
6 4 (7.41%) Process Improvement
6 4 (7.41%) Service Delivery
6 4 (7.41%) Service Management
6 4 (7.41%) Time Management
7 3 (5.56%) Configuration Management
7 3 (5.56%) E-Discovery
Programming Languages
1 4 (7.41%) C
1 4 (7.41%) SQL
2 1 (1.85%) PowerShell
Qualifications
1 11 (20.37%) Microsoft Certification
2 7 (12.96%) MCSA
3 4 (7.41%) A+ Certification
3 4 (7.41%) Degree
3 4 (7.41%) MCDST
3 4 (7.41%) SC Cleared
3 4 (7.41%) Security Cleared
4 2 (3.70%) MCITP
5 1 (1.85%) CCNA
5 1 (1.85%) Cisco Certification
Quality Assurance & Compliance
1 6 (11.11%) SLA
System Software
1 41 (75.93%) Active Directory
2 2 (3.70%) BitLocker
2 2 (3.70%) Terminal Services
Systems Management
1 11 (20.37%) SCCM
2 4 (7.41%) Symantec Enterprise Vault
3 3 (5.56%) MaaS360
4 1 (1.85%) Norton AntiVirus
Vendors
1 36 (66.67%) Microsoft
2 9 (16.67%) Cisco
3 5 (9.26%) Citrix
3 5 (9.26%) Remedy
3 5 (9.26%) Symantec
4 4 (7.41%) Apple
4 4 (7.41%) Dell
4 4 (7.41%) SAP
4 4 (7.41%) SOTI
4 4 (7.41%) Xerox
5 3 (5.56%) Kaspersky
5 3 (5.56%) Sophos
6 2 (3.70%) Lotus
6 2 (3.70%) VMware
7 1 (1.85%) ServiceNow
7 1 (1.85%) Veeam