Period
to 21 January 2018

The median annual salary for a 2nd Line Support was £25,000 in advertised job vacancies in Leeds during the 6 months to 21 January 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
6 months to
21 Jan 2018
Same period 2017 Same period 2016
Rank 137 150 204
Rank change year-on-year +13 +54 -10
Permanent jobs requiring a 2nd Line Support 75 82 63
As % of all permanent IT jobs advertised in Leeds 1.59% 1.55% 0.93%
As % of the Job Titles category 1.63% 1.58% 0.95%
Number of salaries quoted 72 79 70
Leeds median annual salary £25,000 £25,000 £24,500
Median salary % change year-on-year - +2.04% +8.89%
10th Percentile £17,000 £17,000 £19,000
90th Percentile £31,000 £30,400 £30,000
West Yorkshire median annual salary £25,000 £25,000 £24,500
% change year-on-year - +2.04% +8.89%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Leeds. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Leeds
Permanent vacancies in Leeds with a recognized job title 4,601 5,177 6,620
% of permanent IT jobs with a recognized job title 97.54% 97.79% 97.25%
Number of salaries quoted 3,912 4,463 5,430
Leeds median annual salary £45,000 £42,500 £41,500
Median salary % change year-on-year +5.88% +2.41% +3.75%
10th Percentile £27,525 £25,750 £26,250
90th Percentile £61,250 £60,000 £60,000
West Yorkshire median annual salary £42,500 £42,000 £41,000
% change year-on-year +1.19% +2.44% +2.50%

2nd Line Support
Job Vacancy Trend in Leeds

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in Leeds.

Job vacancy trend for 2nd Line Support in Leeds

2nd Line Support
Salary Trend in Leeds

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in Leeds.

Salary trend for 2nd Line Support in Leeds

2nd Line Support
Salary Histogram in Leeds

The salary distribution of IT jobs citing 2nd Line Support in Leeds over the 6 months to 21 January 2018.

Salary histogram for 2nd Line Support in Leeds

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in Leeds

For the 6 months to 21 January 2018, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Leeds region featuring 2nd Line Support in the job title.

1 64 (85.33%) Windows
2 50 (66.67%) Active Directory
3 49 (65.33%) Windows Server
4 48 (64.00%) Microsoft
5 24 (32.00%) ITIL
6 22 (29.33%) Office 365
7 18 (24.00%) Server Virtualisation
8 17 (22.67%) Microsoft Office
8 17 (22.67%) Windows Server 2012
9 16 (21.33%) Windows Server 2008
10 13 (17.33%) VMware
11 12 (16.00%) SQL
11 12 (16.00%) Service Delivery
12 11 (14.67%) Microsoft Certification
12 11 (14.67%) SLA
12 11 (14.67%) Finance
13 10 (13.33%) DNS
13 10 (13.33%) DHCP
13 10 (13.33%) LAN
13 10 (13.33%) WAN
14 9 (12.00%) VPN
14 9 (12.00%) ITIL Certification
14 9 (12.00%) VMware Infrastructure
14 9 (12.00%) Windows 7
15 8 (10.67%) Internet
15 8 (10.67%) SQL Server
16 7 (9.33%) MS Exchange
17 6 (8.00%) Unix
17 6 (8.00%) Oracle
17 6 (8.00%) IBM Notes

2nd Line Support Skill Set
Co-occurring IT Skills in Leeds by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (9.33%) MS Exchange
2 6 (8.00%) Exchange Server 2013
2 6 (8.00%) IBM Domino
2 6 (8.00%) IBM Notes
3 4 (5.33%) SharePoint
4 3 (4.00%) IIS
5 1 (1.33%) Exchange Server 2003
5 1 (1.33%) Exchange Server 2010
5 1 (1.33%) Skype for Business
Applications
1 17 (22.67%) Microsoft Office
2 5 (6.67%) Microsoft Excel
3 1 (1.33%) Microsoft PowerPoint
Cloud Services
1 22 (29.33%) Office 365
2 6 (8.00%) Microsoft Azure
3 3 (4.00%) OneDrive
4 1 (1.33%) Amazon AWS
Communications & Networking
1 10 (13.33%) DHCP
1 10 (13.33%) DNS
1 10 (13.33%) LAN
1 10 (13.33%) WAN
2 9 (12.00%) VPN
3 8 (10.67%) Internet
4 5 (6.67%) HTTP
4 5 (6.67%) HTTPS
4 5 (6.67%) IMAP
5 3 (4.00%) Remote Desktop
5 3 (4.00%) Skype
5 3 (4.00%) VoIP
6 2 (2.67%) MPLS
7 1 (1.33%) Firewall
Database & Business Intelligence
1 8 (10.67%) SQL Server
2 6 (8.00%) Oracle Database
General
1 11 (14.67%) Finance
2 4 (5.33%) Electronics
2 4 (5.33%) Military
3 2 (2.67%) Retail
Libraries, Frameworks & Software Standards
1 3 (4.00%) Web Services
Miscellaneous
1 4 (5.33%) e-Learning
1 4 (5.33%) Management Information System
2 2 (2.67%) Driving Licence
2 2 (2.67%) FMCG
3 1 (1.33%) Replication
Operating Systems
1 64 (85.33%) Windows
2 49 (65.33%) Windows Server
3 17 (22.67%) Windows Server 2012
4 16 (21.33%) Windows Server 2008
5 9 (12.00%) Windows 7
6 6 (8.00%) Unix
7 5 (6.67%) Windows 10
8 4 (5.33%) Windows XP
9 3 (4.00%) Windows 8
9 3 (4.00%) Windows Vista
10 2 (2.67%) Windows Server 2003
11 1 (1.33%) Android
11 1 (1.33%) Windows 2000
Processes & Methodologies
1 24 (32.00%) ITIL
2 18 (24.00%) Server Virtualisation
3 12 (16.00%) Service Delivery
4 5 (6.67%) Process Improvement
5 4 (5.33%) Logistics
5 4 (5.33%) Mathematics
6 3 (4.00%) CRM
7 2 (2.67%) Asset Management
7 2 (2.67%) Cybersecurity
7 2 (2.67%) Release Management
7 2 (2.67%) Service Management
8 1 (1.33%) Application Packaging
8 1 (1.33%) B2B
8 1 (1.33%) B2C
8 1 (1.33%) Customer-Centricity
8 1 (1.33%) ERP
8 1 (1.33%) HOOD
8 1 (1.33%) ITIL V3
8 1 (1.33%) Process Management
8 1 (1.33%) Technical Analysis
Programming Languages
1 12 (16.00%) SQL
2 4 (5.33%) C
Qualifications
1 11 (14.67%) Microsoft Certification
2 9 (12.00%) ITIL Certification
3 4 (5.33%) A+ Certification
3 4 (5.33%) MCDST
3 4 (5.33%) SC Cleared
3 4 (5.33%) Security Cleared
4 2 (2.67%) CCNA
4 2 (2.67%) Cisco Certification
4 2 (2.67%) MCSA
5 1 (1.33%) HNC
5 1 (1.33%) HND
Quality Assurance & Compliance
1 11 (14.67%) SLA
2 2 (2.67%) ISO 9001
2 2 (2.67%) ISO/IEC 27001
System Software
1 50 (66.67%) Active Directory
2 9 (12.00%) VMware Infrastructure
3 6 (8.00%) Hyper-V
4 1 (1.33%) Terminal Server
Systems Management
1 6 (8.00%) Norton AntiVirus
2 4 (5.33%) SCCM
3 3 (4.00%) Systems Management Server (SMS)
Vendors
1 48 (64.00%) Microsoft
2 13 (17.33%) VMware
3 6 (8.00%) Lotus
3 6 (8.00%) Oracle
3 6 (8.00%) Symantec
4 5 (6.67%) Apple
4 5 (6.67%) Cisco
4 5 (6.67%) Dell
5 4 (5.33%) Xerox
6 3 (4.00%) HP
7 2 (2.67%) Avaya
7 2 (2.67%) Citrix
7 2 (2.67%) Kaspersky
8 1 (1.33%) Fortinet
8 1 (1.33%) Samsung
8 1 (1.33%) SAP
8 1 (1.33%) Sophos