The median annual salary for a 2nd Line Support was £24,000 in advertised job vacancies in Leeds during the 3 months to 28 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
3 months to
28 Mar 2017
Same period 2016 Same period 2015
Rank 112 159 137
Rank change year-on-year +47 -22  
Permanent jobs requiring a 2nd Line Support 46 20 51
As % of all permanent IT jobs advertised in Leeds 1.78% 0.60% 1.37%
As % of the Job Titles category 1.82% 0.63% 1.40%
Number of salaries quoted 45 17 44
Median salary £24,000 £23,000 £22,500
Median salary % change year-on-year +4.34% +2.22%  
90% offered a salary of more than £18,000 £21,300 £20,650
10% offered a salary of more than £27,500 £37,500 £27,500
UK excluding London median salary £25,500 £25,500 £25,000
% change year-on-year - +2.00%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in Leeds. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
Leeds
Permanent job vacancies with a job title containing a recognized job role 2522 3197 3655
As % of all permanent IT job vacancies advertised in Leeds 97.41% 96.67% 97.91%
Number of salaries quoted 2228 2622 2943
Median salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% -  
90% offered a salary of more than £25,000 £28,500 £26,000
10% offered a salary of more than £57,500 £55,000 £60,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

2nd Line Support
Job Vacancy Trend in Leeds

The job posting trend of jobs advertised in Leeds that featured 2nd Line Support in the job title.

Job vacancy trend for 2nd Line Support in Leeds

2nd Line Support
Salary Trend in Leeds

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in Leeds.

Salary trend for 2nd Line Support in Leeds

2nd Line Support
Salary Histogram in Leeds

The salary distribution of IT jobs citing 2nd Line Support in Leeds over the 3 months to 28 March 2017.

Salary histogram for 2nd Line Support in Leeds

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in Leeds

For the 6 months to 28 March 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Leeds region featuring 2nd Line Support in the job title.

1 79 (89.77%) Windows
2 72 (81.82%) Active Directory
3 54 (61.36%) Windows Server
4 46 (52.27%) Microsoft
5 45 (51.14%) MS Exchange
6 36 (40.91%) VMware
7 31 (35.23%) SLA
8 30 (34.09%) MS Excel
9 28 (31.82%) Windows Server 2008
10 24 (27.27%) Time Management
11 22 (25.00%) Windows 7
11 22 (25.00%) MS Office
12 19 (21.59%) ITIL
12 19 (21.59%) SQL
13 17 (19.32%) VMware Infrastructure
14 16 (18.18%) Microsoft Certification
15 12 (13.64%) CCNA
15 12 (13.64%) Cisco Certification
16 11 (12.50%) Analytical Skills
16 11 (12.50%) Windows Server 2012
16 11 (12.50%) DHCP
16 11 (12.50%) DNS
16 11 (12.50%) Firewall
17 10 (11.36%) Windows XP
18 9 (10.23%) Windows Server 2003
18 9 (10.23%) Replication
19 8 (9.09%) Case Management
19 8 (9.09%) Legal
19 8 (9.09%) Avaya
19 8 (9.09%) VoIP

2nd Line Support Skill Set
Co-occurring IT Skills in Leeds by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 45 (51.14%) MS Exchange
2 7 (7.95%) Exchange Server 2003
3 6 (6.82%) Exchange Server 2013
4 5 (5.68%) Skype for Business
5 4 (4.55%) Exchange Server 2010
5 4 (4.55%) SharePoint
5 4 (4.55%) SharePoint 2010
6 1 (1.14%) SharePoint 2013
Applications
1 30 (34.09%) MS Excel
2 22 (25.00%) MS Office
3 6 (6.82%) MS PowerPoint
Business Applications
1 3 (3.41%) Visualfiles
Cloud Services
1 6 (6.82%) Office 365
1 6 (6.82%) SaaS
2 1 (1.14%) Azure Active Directory
2 1 (1.14%) Microsoft Azure
Communications & Networking
1 11 (12.50%) DHCP
1 11 (12.50%) DNS
1 11 (12.50%) Firewall
2 8 (9.09%) VoIP
3 7 (7.95%) LAN
3 7 (7.95%) VPN
3 7 (7.95%) WAN
4 4 (4.55%) Remote Desktop
4 4 (4.55%) SAN
5 3 (3.41%) MPLS
6 2 (2.27%) Internet
6 2 (2.27%) NAS
6 2 (2.27%) Network Security
6 2 (2.27%) Skype
6 2 (2.27%) TCP/IP
6 2 (2.27%) VLAN
General
1 8 (9.09%) Legal
2 7 (7.95%) Law
3 2 (2.27%) Telecoms
4 1 (1.14%) Finance
Miscellaneous
1 11 (12.50%) Analytical Skills
2 9 (10.23%) Replication
3 6 (6.82%) Computer Science
4 4 (4.55%) iPad
5 2 (2.27%) Blackberry
6 1 (1.14%) Client/Server
6 1 (1.14%) Data Centre
6 1 (1.14%) Video Conferencing
Operating Systems
1 79 (89.77%) Windows
2 54 (61.36%) Windows Server
3 28 (31.82%) Windows Server 2008
4 22 (25.00%) Windows 7
5 11 (12.50%) Windows Server 2012
6 10 (11.36%) Windows XP
7 9 (10.23%) Windows Server 2003
8 5 (5.68%) Windows 10
8 5 (5.68%) Windows 8
9 3 (3.41%) Windows Vista
Processes & Methodologies
1 24 (27.27%) Time Management
2 19 (21.59%) ITIL
3 8 (9.09%) Case Management
4 4 (4.55%) Email Filtering
4 4 (4.55%) Kalman Filter
4 4 (4.55%) Web Filtering
5 3 (3.41%) Penetration Testing
6 2 (2.27%) Application Packaging
6 2 (2.27%) Change Management
6 2 (2.27%) Network Design
6 2 (2.27%) Project Management
6 2 (2.27%) Service Management
7 1 (1.14%) Capacity Planning
7 1 (1.14%) Chat Support
7 1 (1.14%) Disaster Recovery
7 1 (1.14%) Migration
7 1 (1.14%) Network Monitoring
Programming Languages
1 19 (21.59%) SQL
Qualifications
1 16 (18.18%) Microsoft Certification
2 12 (13.64%) CCNA
2 12 (13.64%) Cisco Certification
3 6 (6.82%) Degree
3 6 (6.82%) MCSE
4 3 (3.41%) MCSA
Quality Assurance & Compliance
1 31 (35.23%) SLA
System Software
1 72 (81.82%) Active Directory
2 17 (19.32%) VMware Infrastructure
3 7 (7.95%) Terminal Server
4 5 (5.68%) Hyper-V
5 2 (2.27%) Firmware
Systems Management
1 2 (2.27%) SCCM
1 2 (2.27%) SCOM
1 2 (2.27%) WSUS
Vendors
1 46 (52.27%) Microsoft
2 36 (40.91%) VMware
3 8 (9.09%) Avaya
4 6 (6.82%) Cisco
5 5 (5.68%) HP
6 4 (4.55%) Citrix
7 3 (3.41%) LexisNexis
8 2 (2.27%) Mitel
8 2 (2.27%) Synology
8 2 (2.27%) Veeam
9 1 (1.14%) Dell
Leeds, West Yorkshire
Spring Technology
Posted: 4 days ago
Leeds, West Yorkshire
Kalpa Resource
Salary: From £20,000 to £24,000 per annum +6% bonus
Posted: 4 days ago
Leeds, West Yorkshire
4it Recruitment Ltd
Salary: Up to £26,000 per annum + excellent benefits
Posted: 6 days ago