Period
to 19 November 2017

The median annual salary for a 2nd Line Support was £24,500 in advertised job vacancies in Leeds during the 6 months to 19 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 127 148 216
Rank change year-on-year +21 +68 -15
Permanent jobs requiring a 2nd Line Support 95 83 57
As % of all permanent IT jobs advertised in Leeds 1.94% 1.54% 0.82%
As % of the Job Titles category 2.00% 1.57% 0.84%
Number of salaries quoted 92 80 49
Leeds median annual salary £24,500 £25,000 £24,500
Median salary % change year-on-year -2.00% +2.04% +11.36%
10th Percentile £17,000 £18,500 £20,000
90th Percentile £31,000 £34,000 £28,750
West Yorkshire median annual salary £25,000 £24,500 £23,750
% change year-on-year +2.04% +3.16% +7.95%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Leeds. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Leeds
Permanent vacancies in Leeds with a recognized job title 4743 5284 6787
% of permanent IT jobs with a recognized job title 97.03% 98.09% 97.72%
Number of salaries quoted 4008 4560 5454
Leeds median annual salary £45,000 £42,500 £42,000
Median salary % change year-on-year +5.88% +1.19% +5.00%
10th Percentile £26,750 £25,750 £26,250
90th Percentile £62,500 £62,500 £60,000
West Yorkshire median annual salary £42,500 £42,500 £40,000
% change year-on-year - +6.25% -

2nd Line Support
Job Vacancy Trend in Leeds

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in Leeds.

Job vacancy trend for 2nd Line Support in Leeds

2nd Line Support
Salary Trend in Leeds

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in Leeds.

Salary trend for 2nd Line Support in Leeds

2nd Line Support
Salary Histogram in Leeds

The salary distribution of IT jobs citing 2nd Line Support in Leeds over the 6 months to 19 November 2017.

Salary histogram for 2nd Line Support in Leeds

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in Leeds

For the 6 months to 19 November 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Leeds region featuring 2nd Line Support in the job title.

1 76 (80.00%) Windows
2 62 (65.26%) Microsoft
2 62 (65.26%) Active Directory
3 58 (61.05%) Windows Server
4 32 (33.68%) Microsoft Office
5 30 (31.58%) ITIL
6 22 (23.16%) Windows Server 2012
6 22 (23.16%) Server Virtualisation
7 21 (22.11%) SQL
8 19 (20.00%) Windows Server 2008
9 17 (17.89%) LAN
9 17 (17.89%) WAN
10 16 (16.84%) VMware
10 16 (16.84%) Office 365
11 15 (15.79%) MS Exchange
12 14 (14.74%) DNS
12 14 (14.74%) VMware Infrastructure
13 13 (13.68%) DHCP
13 13 (13.68%) VPN
13 13 (13.68%) Microsoft Certification
13 13 (13.68%) Service Delivery
14 12 (12.63%) SLA
14 12 (12.63%) SQL Server
15 10 (10.53%) Finance
15 10 (10.53%) Windows 7
15 10 (10.53%) Exchange Server 2013
16 9 (9.47%) Management Information System
16 9 (9.47%) Microsoft Excel
16 9 (9.47%) ITIL Certification
17 8 (8.42%) Lotus

2nd Line Support Skill Set
Co-occurring IT Skills in Leeds by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (15.79%) MS Exchange
2 10 (10.53%) Exchange Server 2013
3 8 (8.42%) IBM Domino
3 8 (8.42%) IBM Notes
4 7 (7.37%) IIS
5 3 (3.16%) Exchange Server 2003
5 3 (3.16%) SharePoint
6 2 (2.11%) Exchange Server 2010
Applications
1 32 (33.68%) Microsoft Office
2 9 (9.47%) Microsoft Excel
3 3 (3.16%) Microsoft PowerPoint
4 1 (1.05%) MS Visio
Cloud Services
1 16 (16.84%) Office 365
2 3 (3.16%) Microsoft Azure
3 2 (2.11%) OneDrive
4 1 (1.05%) Amazon AWS
4 1 (1.05%) Mimecast
Communications & Networking
1 17 (17.89%) LAN
1 17 (17.89%) WAN
2 14 (14.74%) DNS
3 13 (13.68%) DHCP
3 13 (13.68%) VPN
4 7 (7.37%) Internet
5 5 (5.26%) Firewall
6 4 (4.21%) TCP/IP
7 3 (3.16%) HTTP
7 3 (3.16%) HTTPS
7 3 (3.16%) IMAP
7 3 (3.16%) Remote Desktop
7 3 (3.16%) VoIP
8 2 (2.11%) MPLS
8 2 (2.11%) SAN
8 2 (2.11%) Skype
9 1 (1.05%) VLAN
Database & Business Intelligence
1 12 (12.63%) SQL Server
2 3 (3.16%) Crystal Reports
2 3 (3.16%) Data Mining
2 3 (3.16%) Oracle Database
2 3 (3.16%) SQL Server Reporting Services
General
1 10 (10.53%) Finance
2 6 (6.32%) Electronics
2 6 (6.32%) Military
3 4 (4.21%) Telecoms
4 3 (3.16%) Automotive
4 3 (3.16%) Manufacturing
5 2 (2.11%) Retail
Libraries, Frameworks & Software Standards
1 3 (3.16%) Web Services
2 1 (1.05%) CSS
2 1 (1.05%) HTML
Miscellaneous
1 9 (9.47%) Management Information System
2 6 (6.32%) e-Learning
3 3 (3.16%) Analytical Skills
3 3 (3.16%) Driving Licence
4 2 (2.11%) Data Centre
4 2 (2.11%) Replication
5 1 (1.05%) iPhone
Operating Systems
1 76 (80.00%) Windows
2 58 (61.05%) Windows Server
3 22 (23.16%) Windows Server 2012
4 19 (20.00%) Windows Server 2008
5 10 (10.53%) Windows 7
6 4 (4.21%) Windows Server 2003
7 3 (3.16%) Android
7 3 (3.16%) Unix
7 3 (3.16%) Windows 8
7 3 (3.16%) Windows XP
8 2 (2.11%) Windows 10
9 1 (1.05%) Apple iOS
9 1 (1.05%) Windows 2000
9 1 (1.05%) Windows Vista
Processes & Methodologies
1 30 (31.58%) ITIL
2 22 (23.16%) Server Virtualisation
3 13 (13.68%) Service Delivery
4 7 (7.37%) Process Improvement
5 6 (6.32%) Logistics
5 6 (6.32%) Mathematics
6 4 (4.21%) ERP
7 3 (3.16%) B2B
7 3 (3.16%) Coaching
8 2 (2.11%) Asset Management
8 2 (2.11%) Capacity Planning
8 2 (2.11%) Change Management
8 2 (2.11%) Cybersecurity
8 2 (2.11%) Disaster Recovery
8 2 (2.11%) Release Management
8 2 (2.11%) Service Management
8 2 (2.11%) Technical Analysis
8 2 (2.11%) Ticket Management
8 2 (2.11%) Time Management
9 1 (1.05%) HOOD
Programming Languages
1 21 (22.11%) SQL
2 6 (6.32%) C
Qualifications
1 13 (13.68%) Microsoft Certification
2 9 (9.47%) ITIL Certification
3 6 (6.32%) A+ Certification
3 6 (6.32%) CCNA
3 6 (6.32%) Cisco Certification
3 6 (6.32%) MCDST
3 6 (6.32%) SC Cleared
3 6 (6.32%) Security Cleared
4 2 (2.11%) MCSE
5 1 (1.05%) Computer Science Degree
5 1 (1.05%) Degree
5 1 (1.05%) HNC
5 1 (1.05%) HND
5 1 (1.05%) ITIL Foundation Certificate
5 1 (1.05%) MCITP
5 1 (1.05%) MCP
5 1 (1.05%) MCSA
5 1 (1.05%) MCTS
5 1 (1.05%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 12 (12.63%) SLA
2 2 (2.11%) ISO 9001
2 2 (2.11%) ISO/IEC 27001
System Software
1 62 (65.26%) Active Directory
2 14 (14.74%) VMware Infrastructure
3 4 (4.21%) Hyper-V
4 2 (2.11%) Terminal Server
5 1 (1.05%) Microsoft Virtual Server
5 1 (1.05%) Virtual Servers
5 1 (1.05%) VMware ESXi
Systems Management
1 8 (8.42%) Norton AntiVirus
2 3 (3.16%) Systems Management Server (SMS)
3 2 (2.11%) SCCM
4 1 (1.05%) vCenter Server
Vendors
1 62 (65.26%) Microsoft
2 16 (16.84%) VMware
3 8 (8.42%) Lotus
3 8 (8.42%) Symantec
4 7 (7.37%) Apple
4 7 (7.37%) Cisco
5 6 (6.32%) Dell
5 6 (6.32%) Xerox
6 3 (3.16%) Oracle
6 3 (3.16%) SAP
7 2 (2.11%) Avaya
7 2 (2.11%) Citrix
7 2 (2.11%) HP
7 2 (2.11%) Samsung
8 1 (1.05%) Kaspersky
8 1 (1.05%) Sophos