Period
to 12 December 2018

The median annual salary for a Service Desk Support was £23,000 in advertised job vacancies in Leeds during the 6 months to 12 December 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Support
6 months to
12 Dec 2018
Same period 2017 Same period 2016
Rank 179 201 206
Rank change year-on-year +22 +5 +54
Permanent jobs requiring a Service Desk Support 10 9 35
As % of all permanent IT jobs advertised in Leeds 0.27% 0.18% 0.65%
As % of the Job Titles category 0.28% 0.19% 0.66%
Number of salaries quoted 10 8 34
Leeds median annual salary £23,000 £20,000 £22,000
Median salary % change year-on-year +15.00% -9.09% +2.33%
10th Percentile £18,075 £19,000 £18,000
90th Percentile £27,500 £21,975 £30,000
West Yorkshire median annual salary £21,000 £20,000 £22,000
% change year-on-year +5.00% -9.09% +4.76%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Leeds. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Leeds
Permanent vacancies in Leeds with a recognized job title 3,539 4,792 5,278
% of permanent IT jobs with a recognized job title 96.77% 97.18% 97.99%
Number of salaries quoted 2,987 4,069 4,545
Leeds median annual salary £45,000 £45,000 £42,500
Median salary % change year-on-year - +5.88% -
10th Percentile £25,825 £27,500 £25,355
90th Percentile £63,750 £61,250 £60,000
West Yorkshire median annual salary £42,500 £42,500 £42,500

Service Desk Support
Job Vacancy Trend in Leeds

Job postings that featured Service Desk Support in the job title as a percentage of all IT jobs advertised in Leeds.

Job vacancy trend for Service Desk Support in Leeds

Service Desk Support
Salary Trend in Leeds

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Support in Leeds.

Salary trend for Service Desk Support in Leeds

Service Desk Support Skill Set
Top 30 Co-occurring IT Skills in Leeds

For the 6 months to 12 December 2018, Service Desk Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Leeds region featuring Service Desk Support in the job title.

1 8 (80.00%) Windows
2 7 (70.00%) Microsoft
2 7 (70.00%) Active Directory
2 7 (70.00%) Microsoft Office
3 5 (50.00%) MS Exchange
3 5 (50.00%) TCP/IP
3 5 (50.00%) Windows Server
4 4 (40.00%) CCTV
4 4 (40.00%) Back Office
4 4 (40.00%) Advertising
4 4 (40.00%) VMware
4 4 (40.00%) DNS
4 4 (40.00%) DHCP
5 2 (20.00%) Windows 10
5 2 (20.00%) Windows 8
5 2 (20.00%) Windows 7
5 2 (20.00%) Service Delivery
5 2 (20.00%) Telecoms
5 2 (20.00%) SLA
6 1 (10.00%) ITIL
6 1 (10.00%) Linux
6 1 (10.00%) HP
6 1 (10.00%) Citrix
6 1 (10.00%) Red Hat
6 1 (10.00%) Nagios
6 1 (10.00%) Remedy
6 1 (10.00%) Legal
6 1 (10.00%) DameWare
6 1 (10.00%) ITSM
6 1 (10.00%) Incident Management

Service Desk Support Skill Set
Co-occurring IT Skills in Leeds by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (50.00%) MS Exchange
Applications
1 7 (70.00%) Microsoft Office
Cloud Services
1 1 (10.00%) Amazon AWS
1 1 (10.00%) Cloud Computing
1 1 (10.00%) Microsoft Azure
1 1 (10.00%) Office 365
Communications & Networking
1 5 (50.00%) TCP/IP
2 4 (40.00%) DHCP
2 4 (40.00%) DNS
General
1 4 (40.00%) Advertising
1 4 (40.00%) Back Office
2 2 (20.00%) Telecoms
3 1 (10.00%) Legal
3 1 (10.00%) Marketing
Miscellaneous
1 4 (40.00%) CCTV
2 1 (10.00%) Analytical Skills
2 1 (10.00%) Data Centre
2 1 (10.00%) Hybrid Cloud
Operating Systems
1 8 (80.00%) Windows
2 5 (50.00%) Windows Server
3 2 (20.00%) Windows 10
3 2 (20.00%) Windows 7
3 2 (20.00%) Windows 8
4 1 (10.00%) CentOS
4 1 (10.00%) Linux
Processes & Methodologies
1 2 (20.00%) Service Delivery
2 1 (10.00%) Continuous Improvement
2 1 (10.00%) Data Entry
2 1 (10.00%) Data Privacy
2 1 (10.00%) Incident Management
2 1 (10.00%) Infrastructure Engineering
2 1 (10.00%) ITIL
2 1 (10.00%) ITSM
2 1 (10.00%) Problem Management
2 1 (10.00%) Problem-Solving
2 1 (10.00%) Trend Analysis
Quality Assurance & Compliance
1 2 (20.00%) SLA
System Software
1 7 (70.00%) Active Directory
Systems Management
1 1 (10.00%) DameWare
1 1 (10.00%) Nagios
1 1 (10.00%) RANCID
1 1 (10.00%) ServiceCenter
Vendors
1 7 (70.00%) Microsoft
2 4 (40.00%) VMware
3 1 (10.00%) Asigra
3 1 (10.00%) Bomgar
3 1 (10.00%) Citrix
3 1 (10.00%) HP
3 1 (10.00%) Red Hat
3 1 (10.00%) Remedy
3 1 (10.00%) Zerto