Period
to 22 August 2019

The following table provides summary statistics for permanent job vacancies advertised in Leeds with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 22 August 2019 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
6 months to
22 Aug 2019
Same period 2018 Same period 2017
Rank 107 82 142
Rank change year-on-year -25 +60 -53
Permanent jobs citing SLA 69 153 84
As % of all permanent IT jobs advertised in Leeds 2.22% 3.43% 1.70%
As % of the Quality Assurance & Compliance category 23.00% 22.57% 14.71%
Number of salaries quoted 50 133 70
Leeds median annual salary £26,250 £38,000 £32,500
Median salary % change year-on-year -30.92% +16.92% +8.33%
10th Percentile £16,750 £18,000 £18,500
90th Percentile £55,000 £53,750 £46,375
West Yorkshire median annual salary £26,500 £35,000 £32,500
% change year-on-year -24.29% +7.69% -

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Leeds with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Leeds
Permanent vacancies with a requirement for quality assurance or compliance skills 300 678 571
As % of all permanent IT jobs advertised in Leeds 9.66% 15.21% 11.54%
Number of salaries quoted 244 552 488
Leeds median annual salary £42,500 £44,250 £41,500
Median salary % change year-on-year -3.95% +6.63% +5.73%
10th Percentile £22,500 £25,000 £26,250
90th Percentile £65,000 £63,750 £61,250
West Yorkshire median annual salary £42,500 £42,500 £41,500
% change year-on-year - +2.41% +3.75%

SLA
Job Vacancy Trend in Leeds

Job postings citing SLA as a percentage of all IT jobs advertised in Leeds.

Job vacancy trend for SLA in Leeds

SLA
Salary Trend in Leeds

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in Leeds.

Salary trend for SLA in Leeds

SLA
Salary Histogram in Leeds

The salary distribution of IT jobs citing SLA in Leeds over the 6 months to 22 August 2019.

Salary histogram for SLA in Leeds

For the 6 months to 22 August 2019, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Leeds region with a requirement for SLA.

1 28 (40.58%) Problem-Solving
2 26 (37.68%) Service Delivery
3 22 (31.88%) Microsoft Office
4 19 (27.54%) Microsoft
5 17 (24.64%) ITIL
5 17 (24.64%) Windows
5 17 (24.64%) Service Management
6 16 (23.19%) Office 365
7 14 (20.29%) Citrix
7 14 (20.29%) Microsoft Excel
8 13 (18.84%) Finance
8 13 (18.84%) Logistics
8 13 (18.84%) Decision-Making
9 11 (15.94%) Mathematics
9 11 (15.94%) Azure
9 11 (15.94%) Active Directory
9 11 (15.94%) C
10 10 (14.49%) Cisco
10 10 (14.49%) Mentoring
11 9 (13.04%) Analytical Skills
11 9 (13.04%) SC Cleared
11 9 (13.04%) Security Cleared
11 9 (13.04%) Dell
12 8 (11.59%) Microsoft Certification
12 8 (11.59%) VMware
12 8 (11.59%) Windows Server
13 7 (10.14%) Windows 10
13 7 (10.14%) Mobile Device Management
13 7 (10.14%) Legal
13 7 (10.14%) Management Information System

SLA
Co-occurring IT Skills in Leeds by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (5.80%) Exchange Server 2013
1 4 (5.80%) SharePoint
2 3 (4.35%) Skype for Business
3 2 (2.90%) Exchange Server 2010
3 2 (2.90%) MS Exchange
Applications
1 22 (31.88%) Microsoft Office
2 14 (20.29%) Microsoft Excel
3 1 (1.45%) Microsoft PowerPoint
Cloud Services
1 16 (23.19%) Office 365
2 11 (15.94%) Azure
3 5 (7.25%) AWS
3 5 (7.25%) Cloud Computing
3 5 (7.25%) Sumo Logic
4 2 (2.90%) IaaS
5 1 (1.45%) OneDrive
Communications & Networking
1 7 (10.14%) VoIP
2 4 (5.80%) Cisco Nexus
2 4 (5.80%) DHCP
2 4 (5.80%) DNS
2 4 (5.80%) SMTP
2 4 (5.80%) SNMP
3 3 (4.35%) Firewall
3 3 (4.35%) VSAN
3 3 (4.35%) Wi-Fi
3 3 (4.35%) Wireshark
4 2 (2.90%) Cisco Firepower
4 2 (2.90%) FTP
4 2 (2.90%) HTTP
4 2 (2.90%) HTTPS
4 2 (2.90%) ICMP
4 2 (2.90%) NAS
4 2 (2.90%) Network Security
4 2 (2.90%) SAN
4 2 (2.90%) TCP/IP
4 2 (2.90%) WAN
Database & Business Intelligence
1 6 (8.70%) SQL Server
2 4 (5.80%) SQL Server Integration Services
3 3 (4.35%) SQL Server 2008
3 3 (4.35%) SQL Server 2012
4 1 (1.45%) NoSQL
4 1 (1.45%) RDBMS
4 1 (1.45%) Relational Database
4 1 (1.45%) SQL Server Reporting Services
Development Applications
1 2 (2.90%) MSI
1 2 (2.90%) WinDbg
General
1 13 (18.84%) Finance
2 7 (10.14%) Legal
3 5 (7.25%) Electronics
3 5 (7.25%) Telecoms
4 3 (4.35%) Back Office
4 3 (4.35%) Public Sector
5 2 (2.90%) Billing
6 1 (1.45%) Marketing
Job Titles
1 15 (21.74%) Analyst
2 13 (18.84%) Technical Support
3 11 (15.94%) Service Analyst
3 11 (15.94%) Service Desk Analyst
4 6 (8.70%) 2nd Line Support
4 6 (8.70%) 2nd Line Technical Support
4 6 (8.70%) IT Manager
4 6 (8.70%) IT Support
5 5 (7.25%) 3rd Line Support
5 5 (7.25%) Contracts Manager
6 4 (5.80%) 3rd Line Engineer
6 4 (5.80%) Coordinator
6 4 (5.80%) Reliability Engineer
6 4 (5.80%) Support Analyst
6 4 (5.80%) Support Engineer
7 3 (4.35%) 3rd Line Support Engineer
7 3 (4.35%) Developer
7 3 (4.35%) Incident Manager
7 3 (4.35%) Service Desk Coordinator
7 3 (4.35%) Systems Developer
Libraries, Frameworks & Software Standards
1 3 (4.35%) .NET
2 1 (1.45%) XML
Miscellaneous
1 9 (13.04%) Analytical Skills
2 7 (10.14%) Management Information System
3 5 (7.25%) New Media
3 5 (7.25%) Self-Motivation
3 5 (7.25%) Video on Demand
3 5 (7.25%) Video\Live Streaming
4 3 (4.35%) e-Learning
5 2 (2.90%) Data Centre
5 2 (2.90%) Handset
5 2 (2.90%) HP Storage
6 1 (1.45%) Microsoft Licensing
Operating Systems
1 17 (24.64%) Windows
2 8 (11.59%) Windows Server
3 7 (10.14%) Windows 10
4 5 (7.25%) Windows 7
4 5 (7.25%) Windows 8
5 4 (5.80%) Linux
6 2 (2.90%) VMS
6 2 (2.90%) Windows Server 2008
6 2 (2.90%) Windows Server 2012
Processes & Methodologies
1 28 (40.58%) Problem-Solving
2 26 (37.68%) Service Delivery
3 17 (24.64%) ITIL
3 17 (24.64%) Service Management
4 13 (18.84%) Decision-Making
4 13 (18.84%) Logistics
5 11 (15.94%) Mathematics
6 10 (14.49%) Mentoring
7 7 (10.14%) Mobile Device Management
8 6 (8.70%) Performance Tuning
8 6 (8.70%) Process Improvement
9 5 (7.25%) Artificial Intelligence
9 5 (7.25%) Asset Management
9 5 (7.25%) Data Analysis
9 5 (7.25%) Machine Learning
9 5 (7.25%) Microservices
9 5 (7.25%) Performance Monitoring
9 5 (7.25%) Proactive Monitoring
9 5 (7.25%) Statistics
9 5 (7.25%) Time Management
Programming Languages
1 11 (15.94%) C
2 5 (7.25%) PowerShell
3 4 (5.80%) SQL
4 2 (2.90%) VBScript
5 1 (1.45%) T-SQL
Qualifications
1 9 (13.04%) SC Cleared
1 9 (13.04%) Security Cleared
2 8 (11.59%) Microsoft Certification
3 6 (8.70%) A+ Certification
3 6 (8.70%) CCNP
3 6 (8.70%) Cisco Certification
3 6 (8.70%) MCDST
4 3 (4.35%) CCIE
4 3 (4.35%) Degree
4 3 (4.35%) JNCIP
5 2 (2.90%) CCSP
5 2 (2.90%) CCVP
5 2 (2.90%) DBS Check
5 2 (2.90%) MCSE
Quality Assurance & Compliance
1 2 (2.90%) ISO/IEC 27001
2 1 (1.45%) ISO/IEC 20000
System Software
1 11 (15.94%) Active Directory
2 7 (10.14%) Firmware
3 6 (8.70%) XenApp
4 5 (7.25%) Docker
5 3 (4.35%) VMware NSX
5 3 (4.35%) vSphere
6 2 (2.90%) Hyper-V
6 2 (2.90%) ISA Server
6 2 (2.90%) Microsoft App-V
6 2 (2.90%) VMware Infrastructure
Systems Management
1 3 (4.35%) vRealize
2 2 (2.90%) NetBackup
2 2 (2.90%) SCCM
Vendors
1 19 (27.54%) Microsoft
2 14 (20.29%) Citrix
3 10 (14.49%) Cisco
4 9 (13.04%) Dell
5 8 (11.59%) VMware
6 7 (10.14%) HP
7 6 (8.70%) Xerox
8 5 (7.25%) AppDynamics
8 5 (7.25%) Apple
9 3 (4.35%) Aruba
9 3 (4.35%) Extreme Networks
9 3 (4.35%) F5
9 3 (4.35%) Juniper
9 3 (4.35%) Meraki
10 2 (2.90%) ServiceNow
10 2 (2.90%) Sonus
10 2 (2.90%) Symantec
11 1 (1.45%) Micro Focus
11 1 (1.45%) Veeam