Period
to 23 January 2019

The following table provides summary statistics for permanent job vacancies advertised in Leeds with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 23 January 2019 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
6 months to
23 Jan 2019
Same period 2018 Same period 2017
Rank 85 117 107
Rank change year-on-year +32 -10 +8
Permanent jobs citing SLA 105 104 141
As % of all permanent IT jobs advertised in Leeds 3.13% 2.18% 2.67%
As % of the Quality Assurance & Compliance category 21.97% 20.93% 22.85%
Number of salaries quoted 93 89 140
Leeds median annual salary £33,000 £32,500 £25,000
Median salary % change year-on-year +1.54% +30.00% -16.67%
10th Percentile £17,875 £21,050 £19,125
90th Percentile £57,500 £58,750 £45,000
West Yorkshire median annual salary £33,000 £32,500 £29,500
% change year-on-year +1.54% +10.17% -11.94%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Leeds with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Leeds
Permanent vacancies with a requirement for quality assurance or compliance skills 478 497 617
As % of all permanent IT jobs advertised in Leeds 14.27% 10.40% 11.68%
Number of salaries quoted 385 413 513
Leeds median annual salary £43,000 £45,000 £40,000
Median salary % change year-on-year -4.44% +12.50% -
10th Percentile £22,500 £27,500 £21,000
90th Percentile £63,354 £65,000 £63,750
West Yorkshire median annual salary £42,500 £41,500 £40,000
% change year-on-year +2.41% +3.75% -

SLA
Job Vacancy Trend in Leeds

Job postings citing SLA as a percentage of all IT jobs advertised in Leeds.

Job vacancy trend for SLA in Leeds

SLA
Salary Trend in Leeds

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in Leeds.

Salary trend for SLA in Leeds

SLA
Salary Histogram in Leeds

The salary distribution of IT jobs citing SLA in Leeds over the 6 months to 23 January 2019.

Salary histogram for SLA in Leeds

For the 6 months to 23 January 2019, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Leeds region with a requirement for SLA.

1 51 (48.57%) Microsoft
2 50 (47.62%) ITIL
3 42 (40.00%) Windows
3 42 (40.00%) Active Directory
4 32 (30.48%) ITSM
5 27 (25.71%) Service Delivery
5 27 (25.71%) Windows Server
6 26 (24.76%) Microsoft Azure
7 25 (23.81%) SQL
8 23 (21.90%) Problem-Solving
9 22 (20.95%) SQL Server
9 22 (20.95%) Microsoft Office
9 22 (20.95%) Problem Management
10 21 (20.00%) Service Management
10 21 (20.00%) Finance
10 21 (20.00%) ITIL Foundation Certificate
10 21 (20.00%) Self-Motivation
11 20 (19.05%) Management Information System
11 20 (19.05%) Citrix
11 20 (19.05%) Incident Management
12 19 (18.10%) Office 365
12 19 (18.10%) Telecoms
13 18 (17.14%) VMware
13 18 (17.14%) VMware Infrastructure
14 16 (15.24%) Replication
14 16 (15.24%) Cisco
14 16 (15.24%) Analytical Skills
15 15 (14.29%) DHCP
15 15 (14.29%) DNS
16 14 (13.33%) TCP/IP

SLA
Co-occurring IT Skills in Leeds by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (13.33%) SharePoint
2 8 (7.62%) MS Exchange
3 7 (6.67%) Apache Solr
3 7 (6.67%) Elasticsearch
3 7 (6.67%) IIS
4 3 (2.86%) Tomcat
5 1 (0.95%) CMS
5 1 (0.95%) Exchange Server 2013
5 1 (0.95%) Oracle Workflow
5 1 (0.95%) Skype for Business
Applications
1 22 (20.95%) Microsoft Office
2 7 (6.67%) Microsoft Excel
3 2 (1.90%) Microsoft PowerPoint
4 1 (0.95%) Microsoft Project
Business Applications
1 2 (1.90%) Dynamics CRM
2 1 (0.95%) Tesseract
Cloud Services
1 26 (24.76%) Microsoft Azure
2 19 (18.10%) Office 365
3 14 (13.33%) Amazon AWS
4 10 (9.52%) SaaS
5 4 (3.81%) Dynamics 365
6 3 (2.86%) IaaS
7 1 (0.95%) Cloud Computing
7 1 (0.95%) Mimecast
7 1 (0.95%) PaaS
Communications & Networking
1 15 (14.29%) DHCP
1 15 (14.29%) DNS
2 14 (13.33%) TCP/IP
3 9 (8.57%) Intranet
4 5 (4.76%) WAN
5 4 (3.81%) Internet
5 4 (3.81%) LAN
6 3 (2.86%) Firewall
6 3 (2.86%) SAN
6 3 (2.86%) VPN
7 2 (1.90%) Cisco Nexus
7 2 (1.90%) HSRP
7 2 (1.90%) Wi-Fi
7 2 (1.90%) Wireshark
8 1 (0.95%) BGP
8 1 (0.95%) NAS
8 1 (0.95%) VLAN
8 1 (0.95%) VoIP
Database & Business Intelligence
1 22 (20.95%) SQL Server
2 2 (1.90%) GIS
3 1 (0.95%) Amazon RDS
3 1 (0.95%) SQL Server 2005
3 1 (0.95%) SQL Server 2008
3 1 (0.95%) SQL Server Analysis Services
3 1 (0.95%) SQL Server Integration Services
3 1 (0.95%) SQL Server Reporting Services
Development Applications
1 5 (4.76%) Visual Studio
2 3 (2.86%) Git (software)
2 3 (2.86%) SQL Server Management Studio (SSMS)
2 3 (2.86%) Team Foundation Server
2 3 (2.86%) Visual Studio Tools for Office
3 2 (1.90%) Visual Studio Team System
4 1 (0.95%) JIRA
General
1 21 (20.00%) Finance
2 19 (18.10%) Telecoms
3 4 (3.81%) Retail
4 3 (2.86%) Legal
4 3 (2.86%) Local Government
4 3 (2.86%) Military
5 2 (1.90%) Banking
5 2 (1.90%) Electronics
6 1 (0.95%) Back Office
6 1 (0.95%) Billing
6 1 (0.95%) Law
Job Titles
1 35 (33.33%) Analyst
2 21 (20.00%) Service Analyst
2 21 (20.00%) Service Desk Analyst
3 15 (14.29%) Support Analyst
4 9 (8.57%) 1st Line Service Desk Analyst
5 8 (7.62%) 3rd Line Support
5 8 (7.62%) 3rd Line Support Analyst
5 8 (7.62%) Applications Support
5 8 (7.62%) Azure Engineer
5 8 (7.62%) IT Manager
6 7 (6.67%) 2nd Line Support
7 6 (5.71%) 1st Line Support
7 6 (5.71%) IT Support
7 6 (5.71%) Support Engineer
8 5 (4.76%) Active Directory Analyst
9 4 (3.81%) Applications Engineer
9 4 (3.81%) Applications Support Analyst
9 4 (3.81%) IT Engineer
9 4 (3.81%) IT Technician
9 4 (3.81%) Windows Engineer
Libraries, Frameworks & Software Standards
1 7 (6.67%) Elastic Stack
1 7 (6.67%) Lucene
2 5 (4.76%) Web Services
3 3 (2.86%) .NET
3 3 (2.86%) ASP.NET
Miscellaneous
1 21 (20.00%) Self-Motivation
2 20 (19.05%) Management Information System
3 16 (15.24%) Analytical Skills
3 16 (15.24%) Replication
4 11 (10.48%) e-Learning
5 5 (4.76%) NHS
6 4 (3.81%) Data Centre
6 4 (3.81%) Mobile App
7 3 (2.86%) Robotics
8 2 (1.90%) Driving Licence
8 2 (1.90%) Enterprise Software
9 1 (0.95%) Clustering
9 1 (0.95%) Hybrid Cloud
9 1 (0.95%) PKI
Operating Systems
1 42 (40.00%) Windows
2 27 (25.71%) Windows Server
3 12 (11.43%) Linux
4 11 (10.48%) Windows 10
4 11 (10.48%) Windows 7
5 9 (8.57%) Windows 8
6 7 (6.67%) Windows Server 2008
6 7 (6.67%) Windows Server 2012
7 1 (0.95%) CentOS
7 1 (0.95%) Solaris
7 1 (0.95%) Unix
Processes & Methodologies
1 50 (47.62%) ITIL
2 32 (30.48%) ITSM
3 27 (25.71%) Service Delivery
4 23 (21.90%) Problem-Solving
5 22 (20.95%) Problem Management
6 21 (20.00%) Service Management
7 20 (19.05%) Incident Management
8 13 (12.38%) Risk Management
9 12 (11.43%) Information Security
9 12 (11.43%) Process Improvement
9 12 (11.43%) Root Cause Analysis
10 11 (10.48%) Change Management
11 10 (9.52%) Capacity Planning
12 9 (8.57%) Migration
12 9 (8.57%) Virtual Environments
13 6 (5.71%) Agile Software Development
13 6 (5.71%) Trend Analysis
14 5 (4.76%) Change Control
14 5 (4.76%) Project Management
14 5 (4.76%) Time Management
Programming Languages
1 25 (23.81%) SQL
2 13 (12.38%) PowerShell
3 3 (2.86%) C
3 3 (2.86%) C#
3 3 (2.86%) Java
3 3 (2.86%) Python
3 3 (2.86%) T-SQL
3 3 (2.86%) VBA
4 1 (0.95%) Bash Shell
Qualifications
1 21 (20.00%) ITIL Foundation Certificate
2 6 (5.71%) Microsoft Certification
3 5 (4.76%) SC Cleared
3 5 (4.76%) Security Cleared
4 4 (3.81%) Cisco Certification
5 3 (2.86%) A+ Certification
5 3 (2.86%) Degree
5 3 (2.86%) ITIL Certification
5 3 (2.86%) MCDST
6 2 (1.90%) CCIE
6 2 (1.90%) CCNA
6 2 (1.90%) CCNP
6 2 (1.90%) CCSE
6 2 (1.90%) CISMP
6 2 (1.90%) CISSP
6 2 (1.90%) JNCIP
6 2 (1.90%) MCITP
6 2 (1.90%) MCSA
6 2 (1.90%) PRINCE2 Practitioner
7 1 (0.95%) MCSE
Quality Assurance & Compliance
1 10 (9.52%) QA
2 9 (8.57%) ISO/IEC 27001
3 5 (4.76%) ISO/IEC 20000
4 2 (1.90%) Sarbanes-Oxley
5 1 (0.95%) Data Quality
System Software
1 42 (40.00%) Active Directory
2 18 (17.14%) VMware Infrastructure
3 11 (10.48%) Hyper-V
4 7 (6.67%) Docker
5 3 (2.86%) Terminal Server
6 2 (1.90%) BitLocker
6 2 (1.90%) Terminal Services
7 1 (0.95%) Virtual Machines
7 1 (0.95%) VMware ESXi
7 1 (0.95%) XenDesktop
Systems Management
1 12 (11.43%) SCCM
2 11 (10.48%) ServiceCenter
3 7 (6.67%) Backup Exec
3 7 (6.67%) HP Data Protector
4 6 (5.71%) DameWare
5 2 (1.90%) Oracle Identity Manager
6 1 (0.95%) McAfee ePO
6 1 (0.95%) Nagios
6 1 (0.95%) Norton AntiVirus
6 1 (0.95%) Oracle RMAN
6 1 (0.95%) RANCID
6 1 (0.95%) SCOM
6 1 (0.95%) WSUS
Vendors
1 51 (48.57%) Microsoft
2 20 (19.05%) Citrix
3 18 (17.14%) VMware
4 16 (15.24%) Cisco
5 14 (13.33%) HP
6 9 (8.57%) Veeam
7 8 (7.62%) Asigra
8 6 (5.71%) Blue Prism
8 6 (5.71%) Bomgar
8 6 (5.71%) Oracle
9 4 (3.81%) UiPath
10 3 (2.86%) Apple
10 3 (2.86%) CheckPoint
10 3 (2.86%) Salesforce.com
10 3 (2.86%) Xerox
11 2 (1.90%) Aruba
11 2 (1.90%) Dell
11 2 (1.90%) F5
11 2 (1.90%) Juniper
11 2 (1.90%) ServiceNow