Period
to 21 September 2018

The following table provides summary statistics for permanent job vacancies advertised in Leeds with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 21 September 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
6 months to
21 Sep 2018
Same period 2017 Same period 2016
Rank 77 140 93
Rank change year-on-year +63 -47 +28
Permanent jobs citing SLA 145 87 171
As % of all permanent IT jobs advertised in Leeds 3.48% 1.76% 3.08%
As % of the Quality Assurance & Compliance category 22.07% 16.08% 23.59%
Number of salaries quoted 128 70 147
Leeds median annual salary £40,000 £32,500 £30,000
Median salary % change year-on-year +23.08% +8.33% -14.29%
10th Percentile £18,000 £18,500 £19,750
90th Percentile £57,500 £48,750 £45,000
West Yorkshire median annual salary £38,500 £30,000 £32,500
% change year-on-year +28.33% -7.69% -7.14%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Leeds with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Leeds
Permanent vacancies with a requirement for quality assurance or compliance skills 657 541 725
As % of all permanent IT jobs advertised in Leeds 15.78% 10.96% 13.07%
Number of salaries quoted 540 460 594
Leeds median annual salary £45,000 £42,000 £40,000
Median salary % change year-on-year +7.14% +5.00% -
10th Percentile £26,250 £25,975 £22,825
90th Percentile £63,750 £62,500 £65,875
West Yorkshire median annual salary £45,000 £41,500 £40,000
% change year-on-year +8.43% +3.75% -

SLA
Job Vacancy Trend in Leeds

Job postings citing SLA as a percentage of all IT jobs advertised in Leeds.

Job vacancy trend for SLA in Leeds

SLA
Salary Trend in Leeds

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in Leeds.

Salary trend for SLA in Leeds

SLA
Salary Histogram in Leeds

The salary distribution of IT jobs citing SLA in Leeds over the 6 months to 21 September 2018.

Salary histogram for SLA in Leeds

For the 6 months to 21 September 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Leeds region with a requirement for SLA.

1 69 (47.59%) ITIL
2 55 (37.93%) Microsoft
3 54 (37.24%) Problem Management
4 50 (34.48%) Finance
5 47 (32.41%) Incident Management
5 47 (32.41%) Problem-Solving
6 46 (31.72%) Management Information System
7 44 (30.34%) Windows
8 42 (28.97%) ITSM
9 38 (26.21%) Active Directory
10 36 (24.83%) Service Management
11 34 (23.45%) Microsoft Office
12 29 (20.00%) SQL
12 29 (20.00%) Disaster Recovery
13 28 (19.31%) SharePoint
13 28 (19.31%) Windows Server
14 26 (17.93%) Analytical Skills
14 26 (17.93%) Self-Motivation
14 26 (17.93%) Root Cause Analysis
15 25 (17.24%) Service Delivery
15 25 (17.24%) VMware
16 24 (16.55%) Microsoft Azure
17 23 (15.86%) ITIL Foundation Certificate
17 23 (15.86%) SQL Server
18 21 (14.48%) Microsoft Excel
18 21 (14.48%) VMware Infrastructure
19 18 (12.41%) DHCP
19 18 (12.41%) DNS
19 18 (12.41%) Replication
20 17 (11.72%) QA

SLA
Co-occurring IT Skills in Leeds by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 28 (19.31%) SharePoint
2 12 (8.28%) IIS
3 8 (5.52%) Apache Solr
3 8 (5.52%) Elasticsearch
4 7 (4.83%) Exchange Server 2013
5 5 (3.45%) Skype for Business
6 3 (2.07%) MS Exchange
6 3 (2.07%) WebSphere
7 2 (1.38%) CMS
8 1 (0.69%) Exchange Server 2003
8 1 (0.69%) Exchange Server 2007
8 1 (0.69%) Exchange Server 2010
8 1 (0.69%) Exchange Server 5.5
8 1 (0.69%) Oracle Workflow
Applications
1 34 (23.45%) Microsoft Office
2 21 (14.48%) Microsoft Excel
3 3 (2.07%) MS Visio
4 2 (1.38%) Microsoft PowerPoint
Business Applications
1 4 (2.76%) Dynamics CRM
2 1 (0.69%) Tesseract
Cloud Services
1 24 (16.55%) Microsoft Azure
2 12 (8.28%) Office 365
3 11 (7.59%) SaaS
4 10 (6.90%) Amazon AWS
5 9 (6.21%) IaaS
6 8 (5.52%) Dynamics 365
7 3 (2.07%) PaaS
Communications & Networking
1 18 (12.41%) DHCP
1 18 (12.41%) DNS
2 14 (9.66%) TCP/IP
3 11 (7.59%) Intranet
4 8 (5.52%) Internet
5 5 (3.45%) FTP
5 5 (3.45%) HTTP
5 5 (3.45%) HTTPS
5 5 (3.45%) ICMP
5 5 (3.45%) SAN
5 5 (3.45%) SMTP
5 5 (3.45%) SNMP
6 4 (2.76%) LAN
6 4 (2.76%) WAN
7 3 (2.07%) Firewall
7 3 (2.07%) Remote Desktop
8 1 (0.69%) Extranet
8 1 (0.69%) VPN
Database & Business Intelligence
1 23 (15.86%) SQL Server
2 3 (2.07%) BusinessObjects
2 3 (2.07%) Microsoft Analysis Services
2 3 (2.07%) PerformancePoint
2 3 (2.07%) PowerPivot
2 3 (2.07%) SAP Data Services
2 3 (2.07%) SQL Server Analysis Services
2 3 (2.07%) SQL Server Integration Services
2 3 (2.07%) SQL Server Reporting Services
3 2 (1.38%) GIS
3 2 (1.38%) RDBMS
3 2 (1.38%) Relational Database
Development Applications
1 9 (6.21%) Visual Studio
2 5 (3.45%) Git (software)
2 5 (3.45%) SQL Server Management Studio (SSMS)
2 5 (3.45%) Team Foundation Server
2 5 (3.45%) Visual Studio Tools for Office
3 1 (0.69%) JIRA
General
1 50 (34.48%) Finance
2 10 (6.90%) Telecoms
3 6 (4.14%) Electronics
3 6 (4.14%) Retail
4 5 (3.45%) Military
5 4 (2.76%) Back Office
6 3 (2.07%) Billing
7 2 (1.38%) Legal
Job Titles
1 35 (24.14%) Analyst
2 23 (15.86%) Service Analyst
3 22 (15.17%) Service Desk Analyst
4 16 (11.03%) Incident Manager
5 15 (10.34%) Support Engineer
6 14 (9.66%) Applications Support
7 12 (8.28%) Support Analyst
8 11 (7.59%) 3rd Line Support
8 11 (7.59%) Applications Engineer
8 11 (7.59%) Applications Support Engineer
9 10 (6.90%) 3rd Line Support Analyst
10 8 (5.52%) 2nd Line Support
11 7 (4.83%) IT Engineer
11 7 (4.83%) IT Manager
12 6 (4.14%) Service Desk Engineer
13 5 (3.45%) 1st Line Engineer
13 5 (3.45%) Azure Engineer
13 5 (3.45%) Security Specialist
13 5 (3.45%) Technical Engineer
13 5 (3.45%) Technical Manager
Libraries, Frameworks & Software Standards
1 10 (6.90%) Web Services
2 8 (5.52%) Elastic Stack
2 8 (5.52%) Lucene
3 5 (3.45%) .NET
3 5 (3.45%) ASP.NET
4 3 (2.07%) MDX
5 2 (1.38%) SOAP
5 2 (1.38%) WSDL
5 2 (1.38%) XML
Miscellaneous
1 46 (31.72%) Management Information System
2 26 (17.93%) Analytical Skills
2 26 (17.93%) Self-Motivation
3 18 (12.41%) Replication
4 15 (10.34%) e-Learning
5 8 (5.52%) NHS
6 5 (3.45%) Data Centre
6 5 (3.45%) Robotics
7 3 (2.07%) HP Storage
8 2 (1.38%) Driving Licence
9 1 (0.69%) Analytical Mindset
Operating Systems
1 44 (30.34%) Windows
2 28 (19.31%) Windows Server
3 13 (8.97%) Linux
4 12 (8.28%) Windows Server 2008
4 12 (8.28%) Windows Server 2012
5 5 (3.45%) Unix
5 5 (3.45%) Windows Server 2003
6 3 (2.07%) Windows 10
6 3 (2.07%) Windows 7
7 2 (1.38%) Windows 8
8 1 (0.69%) Windows 2000
Processes & Methodologies
1 69 (47.59%) ITIL
2 54 (37.24%) Problem Management
3 47 (32.41%) Incident Management
3 47 (32.41%) Problem-Solving
4 42 (28.97%) ITSM
5 36 (24.83%) Service Management
6 29 (20.00%) Disaster Recovery
7 26 (17.93%) Root Cause Analysis
8 25 (17.24%) Service Delivery
9 17 (11.72%) Time Management
10 16 (11.03%) Risk Management
11 15 (10.34%) Change Management
11 15 (10.34%) Process Improvement
12 13 (8.97%) Business Continuity
12 13 (8.97%) Capacity Planning
13 11 (7.59%) Data Management
14 9 (6.21%) Information Security
14 9 (6.21%) Logistics
14 9 (6.21%) Mathematics
14 9 (6.21%) Project Management
Programming Languages
1 29 (20.00%) SQL
2 10 (6.90%) PowerShell
3 9 (6.21%) C
4 5 (3.45%) C#
4 5 (3.45%) T-SQL
4 5 (3.45%) VBA
5 3 (2.07%) Data Analysis Expressions (DAX)
5 3 (2.07%) Python
6 1 (0.69%) Bash Shell
Qualifications
1 23 (15.86%) ITIL Foundation Certificate
2 7 (4.83%) ITIL Certification
2 7 (4.83%) Microsoft Certification
3 6 (4.14%) A+ Certification
3 6 (4.14%) MCDST
3 6 (4.14%) SC Cleared
3 6 (4.14%) Security Cleared
4 2 (1.38%) CISMP
4 2 (1.38%) CISSP
4 2 (1.38%) Degree
4 2 (1.38%) PRINCE2 Practitioner
5 1 (0.69%) CISA
5 1 (0.69%) CISM
5 1 (0.69%) MCITP
5 1 (0.69%) MCSA
Quality Assurance & Compliance
1 17 (11.72%) QA
2 15 (10.34%) ISO/IEC 27001
3 6 (4.14%) ISO/IEC 20000
4 5 (3.45%) PCI DSS
5 3 (2.07%) Cyber Essentials
6 2 (1.38%) Sarbanes-Oxley
7 1 (0.69%) Data Quality
System Software
1 38 (26.21%) Active Directory
2 21 (14.48%) VMware Infrastructure
3 11 (7.59%) Hyper-V
4 8 (5.52%) Docker
4 8 (5.52%) XenApp
5 5 (3.45%) Firmware
6 4 (2.76%) vSphere
7 1 (0.69%) BitLocker
7 1 (0.69%) Terminal Services
7 1 (0.69%) VMware ESXi
Systems Management
1 11 (7.59%) SCCM
2 5 (3.45%) Backup Exec
2 5 (3.45%) HP Data Protector
2 5 (3.45%) NetBackup
2 5 (3.45%) ServiceCenter
3 4 (2.76%) Single Sign-On
4 2 (1.38%) Oracle Identity Manager
Vendors
1 55 (37.93%) Microsoft
2 25 (17.24%) VMware
3 16 (11.03%) Cisco
4 15 (10.34%) Citrix
5 10 (6.90%) Blue Prism
6 9 (6.21%) Dell
6 9 (6.21%) HP
6 9 (6.21%) Xerox
7 8 (5.52%) UiPath
8 6 (4.14%) Apple
9 5 (3.45%) Asigra
9 5 (3.45%) Symantec
9 5 (3.45%) Veeam
10 4 (2.76%) Oracle
10 4 (2.76%) ServiceNow
11 3 (2.07%) IBM
11 3 (2.07%) Nintex
11 3 (2.07%) Salesforce.com
11 3 (2.07%) SAP
12 1 (0.69%) Avaya