Period
to 21 November 2017

The following table provides summary statistics for permanent job vacancies advertised in Leeds with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 21 November 2017 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 173 205 228
Rank change year-on-year +32 +23 -15
Permanent jobs citing ITSM 54 27 46
As % of all permanent IT jobs advertised in Leeds 1.08% 0.50% 0.66%
As % of the Processes & Methodologies category 1.17% 0.55% 0.72%
Number of salaries quoted 53 21 40
Leeds median annual salary £36,000 £42,000 £34,268
Median salary % change year-on-year -14.29% +22.56% -8.62%
10th Percentile £24,200 £30,750 £19,400
90th Percentile £58,750 £63,750 £52,550
West Yorkshire median annual salary £35,000 £43,500 £34,268
% change year-on-year -19.54% +26.94% -21.22%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Leeds with a requirement for process or methodology skills.

All Process and Methodology Skills
Leeds
Permanent vacancies with a requirement for process or methodology skills 4596 4891 6374
As % of all permanent IT jobs advertised in Leeds 92.25% 90.61% 91.96%
Number of salaries quoted 3862 4186 5074
Leeds median annual salary £45,000 £42,500 £42,500
Median salary % change year-on-year +5.88% - +6.25%
10th Percentile £27,500 £26,250 £27,000
90th Percentile £63,250 £62,500 £61,000
West Yorkshire median annual salary £42,500 £42,500 £42,000
% change year-on-year - +1.19% +5.00%

ITSM
Job Vacancy Trend in Leeds

Job postings citing ITSM as a percentage of all IT jobs advertised in Leeds.

Job vacancy trend for ITSM in Leeds

ITSM
Salary Trend in Leeds

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in Leeds.

Salary trend for ITSM in Leeds

ITSM
Salary Histogram in Leeds

The salary distribution of IT jobs citing ITSM in Leeds over the 6 months to 21 November 2017.

Salary histogram for ITSM in Leeds

For the 6 months to 21 November 2017, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Leeds region with a requirement for ITSM.

1 43 (79.63%) ITIL
2 33 (61.11%) Service Management
3 18 (33.33%) ITIL V3
4 17 (31.48%) Problem Management
5 16 (29.63%) Service Delivery
5 16 (29.63%) Finance
6 15 (27.78%) Windows
7 12 (22.22%) Microsoft
7 12 (22.22%) Active Directory
7 12 (22.22%) Analytical Skills
8 11 (20.37%) Root Cause Analysis
9 10 (18.52%) Incident Management
9 10 (18.52%) Cisco
10 9 (16.67%) Disaster Recovery
10 9 (16.67%) HP
10 9 (16.67%) MS Exchange
10 9 (16.67%) Ticket Management
10 9 (16.67%) Windows Server
11 8 (14.81%) IT Strategy
11 8 (14.81%) SCCM
11 8 (14.81%) Microsoft Office
11 8 (14.81%) Citrix
11 8 (14.81%) Project Management
12 7 (12.96%) Change Management
12 7 (12.96%) Enterprise Architecture
12 7 (12.96%) Programme Management
12 7 (12.96%) Continuous Improvement
13 6 (11.11%) SC Cleared
13 6 (11.11%) Security Cleared
13 6 (11.11%) SQL Server

ITSM
Co-occurring IT Skills in Leeds by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (16.67%) MS Exchange
2 4 (7.41%) SharePoint
3 3 (5.56%) Exchange Server 2010
3 3 (5.56%) Skype for Business
4 1 (1.85%) Exchange Server 2013
Applications
1 8 (14.81%) Microsoft Office
Cloud Services
1 2 (3.70%) Microsoft Azure
1 2 (3.70%) Office 365
2 1 (1.85%) Cloud Computing
2 1 (1.85%) Mimecast
Communications & Networking
1 4 (7.41%) Cisco IOS
1 4 (7.41%) Cisco Nexus
1 4 (7.41%) SAN
1 4 (7.41%) VPN
1 4 (7.41%) Wi-Fi
1 4 (7.41%) Wireshark
2 1 (1.85%) BGP
2 1 (1.85%) Cisco Wireless
2 1 (1.85%) DHCP
2 1 (1.85%) DNS
2 1 (1.85%) Intranet
2 1 (1.85%) IP Telephony
2 1 (1.85%) IPsec
2 1 (1.85%) MPLS
2 1 (1.85%) Multicast
2 1 (1.85%) Skype
2 1 (1.85%) TCP/IP
2 1 (1.85%) Unified Communications
2 1 (1.85%) Wireless
Database & Business Intelligence
1 6 (11.11%) SQL Server
2 2 (3.70%) Crystal Reports
2 2 (3.70%) SQL Server 2005
2 2 (3.70%) SQL Server 2008
General
1 16 (29.63%) Finance
2 4 (7.41%) Publishing
3 3 (5.56%) Legal
4 2 (3.70%) Marketing
4 2 (3.70%) Retail
5 1 (1.85%) Banking
Job Titles
1 14 (25.93%) Analyst
2 12 (22.22%) Service Manager
3 7 (12.96%) Team Leader
4 5 (9.26%) Incident Analyst
4 5 (9.26%) ITIL Manager
4 5 (9.26%) Service Analyst
4 5 (9.26%) Service Desk Manager
5 4 (7.41%) 2nd Line Engineer
5 4 (7.41%) Desktop Engineer
5 4 (7.41%) Desktop Support
5 4 (7.41%) Incident Manager
5 4 (7.41%) ITIL Service Manager
5 4 (7.41%) Network Engineer
5 4 (7.41%) Network Support
5 4 (7.41%) Network Support Engineer
5 4 (7.41%) Support Engineer
6 3 (5.56%) Network Specialist
6 3 (5.56%) Network Support Specialist
6 3 (5.56%) Project Manager
6 3 (5.56%) Support Specialist
Libraries, Frameworks & Software Standards
1 2 (3.70%) ODBC
2 1 (1.85%) .NET
Miscellaneous
1 12 (22.22%) Analytical Skills
2 4 (7.41%) Blackberry
2 4 (7.41%) RSA SecurID
3 2 (3.70%) Clustering
3 2 (3.70%) CMDB
3 2 (3.70%) PKI
4 1 (1.85%) Driving Licence
4 1 (1.85%) Fintech
4 1 (1.85%) Video\Live Streaming
Operating Systems
1 15 (27.78%) Windows
2 9 (16.67%) Windows Server
3 3 (5.56%) Windows 7
3 3 (5.56%) Windows Server 2003
3 3 (5.56%) Windows Server 2008
4 2 (3.70%) Windows Server 2012
5 1 (1.85%) Android
5 1 (1.85%) Apple iOS
5 1 (1.85%) Unix
5 1 (1.85%) Windows 10
5 1 (1.85%) Windows 8
Processes & Methodologies
1 43 (79.63%) ITIL
2 33 (61.11%) Service Management
3 18 (33.33%) ITIL V3
4 17 (31.48%) Problem Management
5 16 (29.63%) Service Delivery
6 11 (20.37%) Root Cause Analysis
7 10 (18.52%) Incident Management
8 9 (16.67%) Disaster Recovery
8 9 (16.67%) Ticket Management
9 8 (14.81%) IT Strategy
9 8 (14.81%) Project Management
10 7 (12.96%) Change Management
10 7 (12.96%) Continuous Improvement
10 7 (12.96%) Enterprise Architecture
10 7 (12.96%) Programme Management
11 5 (9.26%) Agile Software Development
11 5 (9.26%) People Management
11 5 (9.26%) PRINCE2
11 5 (9.26%) Scrum
12 4 (7.41%) Load Balancing
Programming Languages
1 2 (3.70%) SQL
1 2 (3.70%) T-SQL
2 1 (1.85%) Java
2 1 (1.85%) PowerShell
Qualifications
1 6 (11.11%) SC Cleared
1 6 (11.11%) Security Cleared
2 5 (9.26%) CCNP
2 5 (9.26%) Cisco Certification
3 4 (7.41%) CCIE
3 4 (7.41%) CCSE
3 4 (7.41%) Degree
3 4 (7.41%) JNCIP
4 1 (1.85%) CCNA
4 1 (1.85%) CCSA
4 1 (1.85%) ITIL Foundation Certificate
4 1 (1.85%) JNCIA
Quality Assurance & Compliance
1 3 (5.56%) ISO/IEC 20000
2 2 (3.70%) PMO
2 2 (3.70%) SLA
3 1 (1.85%) PSD2
System Software
1 12 (22.22%) Active Directory
2 3 (5.56%) VMware Infrastructure
3 2 (3.70%) Hyper-V
3 2 (3.70%) Terminal Services
3 2 (3.70%) Virtual Desktop
3 2 (3.70%) vSphere
3 2 (3.70%) XenApp
3 2 (3.70%) XenDesktop
3 2 (3.70%) XenServer
Systems Management
1 8 (14.81%) SCCM
2 4 (7.41%) WSUS
3 3 (5.56%) SCOM
4 2 (3.70%) Backup Exec
4 2 (3.70%) Microsoft Data Protection Manager
5 1 (1.85%) DameWare
5 1 (1.85%) ServiceCenter
Vendors
1 12 (22.22%) Microsoft
2 10 (18.52%) Cisco
3 9 (16.67%) HP
4 8 (14.81%) Citrix
5 4 (7.41%) Apple
5 4 (7.41%) Aruba
5 4 (7.41%) CheckPoint
5 4 (7.41%) Dell
5 4 (7.41%) Extreme Networks
5 4 (7.41%) F5
5 4 (7.41%) Juniper
5 4 (7.41%) Meraki
5 4 (7.41%) Ubiquiti
6 3 (5.56%) VMware
7 2 (3.70%) CommVault
7 2 (3.70%) iManage
7 2 (3.70%) Veeam
8 1 (1.85%) Apigee
8 1 (1.85%) Avature
8 1 (1.85%) Bomgar