Period
to 25 July 2017

The median annual salary for a Service Desk Analyst was £20,000 in advertised job vacancies in Leicestershire during the 6 months to 25 July 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
East Midlands > Leicestershire
6 months to
25 Jul 2017
Same period 2016 Same period 2015
Rank 95 74 68
Rank change year-on-year -21 -6 +55
Permanent jobs requiring a Service Desk Analyst 8 39 47
As % of all permanent IT jobs advertised in Leicestershire 0.68% 2.76% 3.27%
As % of the Job Titles category 0.70% 2.81% 3.32%
Number of salaries quoted 8 15 31
Leicestershire median annual salary £20,000 £22,000 £24,265
Median salary % change year-on-year -9.09% -9.33% +31.16%
10th Percentile £17,750 £18,944 £18,719
90th Percentile £24,075 £30,700 £25,000
East Midlands median annual salary £21,000 £24,000 £21,500
% change year-on-year -12.50% +11.63% +13.16%

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in Leicestershire. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
Leicestershire
Permanent job vacancies with a job title containing a recognized job role 1151 1387 1414
As % of all permanent IT job vacancies advertised in Leicestershire 97.13% 98.30% 98.26%
Number of salaries quoted 914 1144 1176
Leicestershire median annual salary £39,500 £40,000 £40,000
Median salary % change year-on-year -1.25% - +2.56%
10th Percentile £22,575 £23,000 £22,250
90th Percentile £54,500 £55,000 £55,000
East Midlands median annual salary £40,000 £40,000 £40,000

Service Desk Analyst
Job Vacancy Trend in Leicestershire

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in Leicestershire.

Job vacancy trend for Service Desk Analyst in Leicestershire

Service Desk Analyst
Salary Trend in Leicestershire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in Leicestershire.

Salary trend for Service Desk Analyst in Leicestershire

Service Desk Analyst
Job Locations in Leicestershire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the Leicestershire region over the 6 months to 25 July 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Leicester -21 5 £18,000 -26.53%
Service Desk Analyst
East Midlands

Service Desk Analyst Skill Set
Top 16 Co-occurring IT Skills in Leicestershire

For the 6 months to 25 July 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Leicestershire region featuring Service Desk Analyst in the job title.

1 4 (50.00%) TCP/IP
1 4 (50.00%) SLA
2 3 (37.50%) DNS
2 3 (37.50%) C
2 3 (37.50%) Retail
2 3 (37.50%) Incident Management
3 2 (25.00%) Windows
3 2 (25.00%) Windows 7
4 1 (12.50%) Skype for Business
4 1 (12.50%) Root Cause Analysis
4 1 (12.50%) Windows 10
4 1 (12.50%) Microsoft
4 1 (12.50%) Active Directory
4 1 (12.50%) Internet
4 1 (12.50%) Problem Management
4 1 (12.50%) SCCM

Service Desk Analyst Skill Set
Co-occurring IT Skills in Leicestershire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (12.50%) Skype for Business
Communications & Networking
1 4 (50.00%) TCP/IP
2 3 (37.50%) DNS
3 1 (12.50%) Internet
General
1 3 (37.50%) Retail
Operating Systems
1 2 (25.00%) Windows
1 2 (25.00%) Windows 7
2 1 (12.50%) Windows 10
Processes & Methodologies
1 3 (37.50%) Incident Management
2 1 (12.50%) Problem Management
2 1 (12.50%) Root Cause Analysis
Programming Languages
1 3 (37.50%) C
Quality Assurance & Compliance
1 4 (50.00%) SLA
System Software
1 1 (12.50%) Active Directory
Systems Management
1 1 (12.50%) SCCM
Vendors
1 1 (12.50%) Microsoft