Period
to 23 November 2017

The median annual salary for a Service Desk Analyst was £20,000 in advertised job vacancies in the East Midlands during the 6 months to 23 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
England > East Midlands
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 179 168 216
Rank change year-on-year -11 +48 -50
Permanent jobs requiring a Service Desk Analyst 50 93 59
As % of all permanent IT jobs advertised in the East Midlands 0.95% 1.42% 0.79%
As % of the Job Titles category 0.98% 1.45% 0.81%
Number of salaries quoted 35 72 50
East Midlands median annual salary £20,000 £24,000 £20,000
Median salary % change year-on-year -16.67% +20.00% -6.98%
10th Percentile £19,000 £18,916 £16,463
90th Percentile £28,100 £30,000 £25,000
England median annual salary £23,500 £23,750 £23,500
% change year-on-year -1.05% +1.06% +2.17%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
East Midlands
Permanent vacancies in the East Midlands with a recognized job title 5115 6414 7248
% of permanent IT jobs with a recognized job title 97.28% 97.69% 97.54%
Number of salaries quoted 4268 5081 5877
East Midlands median annual salary £40,000 £40,000 £40,000
10th Percentile £23,750 £24,000 £22,500
90th Percentile £61,250 £61,250 £57,600
England median annual salary £50,000 £47,500 £46,377
% change year-on-year +5.26% +2.42% +3.06%

Service Desk Analyst
Job Vacancy Trend in the East Midlands

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in the East Midlands.

Job vacancy trend for Service Desk Analyst in the East Midlands

Service Desk Analyst
Salary Trend in the East Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in the East Midlands.

Salary trend for Service Desk Analyst in the East Midlands

Service Desk Analyst
Salary Histogram in the East Midlands

The salary distribution of IT jobs citing Service Desk Analyst in the East Midlands over the 6 months to 23 November 2017.

Salary histogram for Service Desk Analyst in the East Midlands

Service Desk Analyst
Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the East Midlands region over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Derbyshire +6 24 £20,000 -4.76%
Northamptonshire -1 19 £20,000 -20.00% 1
Leicestershire +8 4 £30,750 +56.88%
Nottinghamshire -28 3 £27,000 +10.20%
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in the East Midlands

For the 6 months to 23 November 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East Midlands region featuring Service Desk Analyst in the job title.

1 36 (72.00%) Microsoft Office
1 36 (72.00%) ITIL
2 27 (54.00%) Analytical Skills
3 26 (52.00%) Microsoft
4 24 (48.00%) Windows
5 17 (34.00%) Data Centre
6 16 (32.00%) Windows 10
7 15 (30.00%) Ticket Management
7 15 (30.00%) Network Monitoring
7 15 (30.00%) iPhone
7 15 (30.00%) SolarWinds
7 15 (30.00%) Network Management
7 15 (30.00%) Continuous Improvement
7 15 (30.00%) Broadband
7 15 (30.00%) MPLS
7 15 (30.00%) Time Management
8 14 (28.00%) Active Directory
9 13 (26.00%) SLA
9 13 (26.00%) Service Delivery
10 12 (24.00%) Windows 7
11 8 (16.00%) Incident Management
12 5 (10.00%) SC Cleared
12 5 (10.00%) Security Cleared
12 5 (10.00%) Microsoft Certification
12 5 (10.00%) Windows 8
13 4 (8.00%) Windows Server
13 4 (8.00%) Windows Server 2008
13 4 (8.00%) Office 365
13 4 (8.00%) MS Exchange
13 4 (8.00%) TCP/IP

Service Desk Analyst Skill Set
Co-occurring IT Skills in the East Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (8.00%) MS Exchange
2 2 (4.00%) Blackberry Enterprise Server
2 2 (4.00%) Exchange Server 2007
3 1 (2.00%) Skype for Business
Applications
1 36 (72.00%) Microsoft Office
2 3 (6.00%) Microsoft Excel
2 3 (6.00%) Microsoft PowerPoint
Cloud Services
1 4 (8.00%) Office 365
Communications & Networking
1 15 (30.00%) Broadband
1 15 (30.00%) MPLS
2 4 (8.00%) TCP/IP
3 2 (4.00%) DHCP
3 2 (4.00%) DNS
3 2 (4.00%) Intranet
3 2 (4.00%) LAN
3 2 (4.00%) VLAN
3 2 (4.00%) WAN
4 1 (2.00%) Internet
4 1 (2.00%) VPN
Database & Business Intelligence
1 1 (2.00%) SQL Server
General
1 2 (4.00%) Law
1 2 (4.00%) Legal
1 2 (4.00%) Telecoms
2 1 (2.00%) Finance
2 1 (2.00%) Games
2 1 (2.00%) Manufacturing
Miscellaneous
1 27 (54.00%) Analytical Skills
2 17 (34.00%) Data Centre
3 15 (30.00%) iPhone
4 2 (4.00%) Blackberry
4 2 (4.00%) CCTV
4 2 (4.00%) Computer Science
5 1 (2.00%) Management Information System
Operating Systems
1 24 (48.00%) Windows
2 16 (32.00%) Windows 10
3 12 (24.00%) Windows 7
4 5 (10.00%) Windows 8
5 4 (8.00%) Windows Server
5 4 (8.00%) Windows Server 2008
6 3 (6.00%) Windows Server 2012
7 2 (4.00%) Windows Mobile
7 2 (4.00%) Windows Vista
7 2 (4.00%) Windows XP
8 1 (2.00%) Android
Processes & Methodologies
1 36 (72.00%) ITIL
2 15 (30.00%) Continuous Improvement
2 15 (30.00%) Network Management
2 15 (30.00%) Network Monitoring
2 15 (30.00%) Ticket Management
2 15 (30.00%) Time Management
3 13 (26.00%) Service Delivery
4 8 (16.00%) Incident Management
5 3 (6.00%) Service Management
6 2 (4.00%) Coaching
6 2 (4.00%) ITSM
6 2 (4.00%) Problem Management
7 1 (2.00%) ITIL V3
7 1 (2.00%) Knowledge Management
7 1 (2.00%) Line Management
7 1 (2.00%) Mentoring
7 1 (2.00%) Process Improvement
7 1 (2.00%) Process Management
7 1 (2.00%) Root Cause Analysis
7 1 (2.00%) Stakeholder Management
Programming Languages
1 1 (2.00%) C
1 1 (2.00%) SQL
Qualifications
1 5 (10.00%) Microsoft Certification
1 5 (10.00%) SC Cleared
1 5 (10.00%) Security Cleared
2 4 (8.00%) MCP
3 2 (4.00%) ITIL Certification
4 1 (2.00%) ITIL Foundation Certificate
4 1 (2.00%) MCSA
4 1 (2.00%) MCSE
Quality Assurance & Compliance
1 13 (26.00%) SLA
System Software
1 14 (28.00%) Active Directory
2 1 (2.00%) Hyper-V
2 1 (2.00%) VMware ESXi
Systems Management
1 3 (6.00%) SCCM
Vendors
1 26 (52.00%) Microsoft
2 15 (30.00%) SolarWinds
3 3 (6.00%) HP
4 2 (4.00%) Apple
4 2 (4.00%) Cisco
4 2 (4.00%) SAP
5 1 (2.00%) Citrix
5 1 (2.00%) LANDesk
5 1 (2.00%) Remedy
5 1 (2.00%) ServiceNow
5 1 (2.00%) VMware