Period
to 15 December 2018

The median annual salary for a Service Desk Analyst was £21,000 in advertised job vacancies in the East Midlands during the 6 months to 15 December 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
England > East Midlands
6 months to
15 Dec 2018
Same period 2017 Same period 2016
Rank 173 186 181
Rank change year-on-year +13 -5 +29
Permanent jobs requiring a Service Desk Analyst 42 50 81
As % of all permanent IT jobs advertised in the East Midlands 0.97% 0.95% 1.27%
As % of the Job Titles category 1.00% 0.97% 1.30%
Number of salaries quoted 32 38 64
East Midlands median annual salary £21,000 £20,000 £23,000
Median salary % change year-on-year +5.00% -13.04% +15.00%
10th Percentile £18,000 £19,000 £18,250
90th Percentile £23,750 £31,500 £30,000
England median annual salary £24,000 £23,991 £23,750
% change year-on-year +0.04% +1.01% +1.06%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
East Midlands
Permanent vacancies in the East Midlands with a recognized job title 4,193 5,142 6,222
% of permanent IT jobs with a recognized job title 96.64% 97.39% 97.57%
Number of salaries quoted 3,203 4,298 4,950
East Midlands median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - -
10th Percentile £25,000 £24,000 £24,250
90th Percentile £67,500 £62,500 £62,500
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +1.06%

Service Desk Analyst
Job Vacancy Trend in the East Midlands

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in the East Midlands.

Job vacancy trend for Service Desk Analyst in the East Midlands

Service Desk Analyst
Salary Trend in the East Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in the East Midlands.

Salary trend for Service Desk Analyst in the East Midlands

Service Desk Analyst
Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the East Midlands region over the 6 months to 15 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Derbyshire +5 14 £21,000 +5.00%
Northamptonshire -9 12 £22,500 +4.05%
Nottinghamshire +33 10 £19,750 -31.90% 2
Lincolnshire - 5 £17,250 -
Rutland - 1 - -
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in the East Midlands

For the 6 months to 15 December 2018, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East Midlands region featuring Service Desk Analyst in the job title.

1 29 (69.05%) ITIL
2 26 (61.90%) Microsoft
3 22 (52.38%) SLA
4 20 (47.62%) Microsoft Office
5 16 (38.10%) Incident Management
6 14 (33.33%) Oracle
6 14 (33.33%) Analytical Skills
7 13 (30.95%) ITIL Certification
8 11 (26.19%) Windows
9 10 (23.81%) Active Directory
10 8 (19.05%) ITIL V3
11 6 (14.29%) Windows 7
11 6 (14.29%) Office 365
12 5 (11.90%) Windows Server
12 5 (11.90%) Telecoms
13 4 (9.52%) Finance
13 4 (9.52%) Retail
13 4 (9.52%) CCNA
13 4 (9.52%) Cisco Certification
13 4 (9.52%) Oracle Reports
13 4 (9.52%) B2B
13 4 (9.52%) Data Centre
13 4 (9.52%) Data Centre Operations
13 4 (9.52%) Windows 10
14 3 (7.14%) Cisco
14 3 (7.14%) Microsoft Excel
14 3 (7.14%) MS Exchange
14 3 (7.14%) DHCP
14 3 (7.14%) TCP/IP
14 3 (7.14%) DNS

Service Desk Analyst Skill Set
Co-occurring IT Skills in the East Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (7.14%) MS Exchange
2 1 (2.38%) Exchange Server 2013
Applications
1 20 (47.62%) Microsoft Office
2 3 (7.14%) Microsoft Excel
3 2 (4.76%) Microsoft PowerPoint
4 1 (2.38%) Spreadsheet
Business Applications
1 1 (2.38%) Oracle Applications
Cloud Services
1 6 (14.29%) Office 365
2 1 (2.38%) Microsoft Azure
Communications & Networking
1 3 (7.14%) DHCP
1 3 (7.14%) DNS
1 3 (7.14%) TCP/IP
2 2 (4.76%) VoIP
3 1 (2.38%) Firewall
3 1 (2.38%) Internet
3 1 (2.38%) IP Telephony
Database & Business Intelligence
1 4 (9.52%) Oracle Reports
General
1 5 (11.90%) Telecoms
2 4 (9.52%) Finance
2 4 (9.52%) Retail
3 1 (2.38%) Games
Miscellaneous
1 14 (33.33%) Analytical Skills
2 4 (9.52%) Data Centre
3 2 (4.76%) Management Information System
3 2 (4.76%) Self-Motivation
3 2 (4.76%) Smart Meter
4 1 (2.38%) CMDB
4 1 (2.38%) Fat Client
4 1 (2.38%) Thin Client
Operating Systems
1 11 (26.19%) Windows
2 6 (14.29%) Windows 7
3 5 (11.90%) Windows Server
4 4 (9.52%) Windows 10
5 1 (2.38%) Windows Server 2012
Processes & Methodologies
1 29 (69.05%) ITIL
2 16 (38.10%) Incident Management
3 8 (19.05%) ITIL V3
4 4 (9.52%) B2B
4 4 (9.52%) Data Centre Operations
5 3 (7.14%) Service Delivery
5 3 (7.14%) Service Management
6 2 (4.76%) Coaching
6 2 (4.76%) Logistics
7 1 (2.38%) Asset Management
7 1 (2.38%) BCP
7 1 (2.38%) Configuration Management
7 1 (2.38%) Knowledge Management
7 1 (2.38%) Line Management
7 1 (2.38%) Multichannel Retail
7 1 (2.38%) Workflow
Programming Languages
1 2 (4.76%) SQL
Qualifications
1 13 (30.95%) ITIL Certification
2 4 (9.52%) CCNA
2 4 (9.52%) Cisco Certification
3 1 (2.38%) Degree
3 1 (2.38%) HND
3 1 (2.38%) MCP
3 1 (2.38%) MCSA
3 1 (2.38%) Microsoft Certification
Quality Assurance & Compliance
1 22 (52.38%) SLA
System Software
1 10 (23.81%) Active Directory
2 1 (2.38%) Hyper-V
2 1 (2.38%) VMware Infrastructure
Systems Management
1 3 (7.14%) SCCM
Vendors
1 26 (61.90%) Microsoft
2 14 (33.33%) Oracle
3 3 (7.14%) Cisco
3 3 (7.14%) Citrix
4 1 (2.38%) VMware