Period
to 23 September 2018

The median annual salary for a Service Desk Analyst was £21,000 in advertised job vacancies in the East Midlands during the 6 months to 23 September 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
England > East Midlands
6 months to
23 Sep 2018
Same period 2017 Same period 2016
Rank 166 188 169
Rank change year-on-year +22 -19 +58
Permanent jobs requiring a Service Desk Analyst 57 43 93
As % of all permanent IT jobs advertised in the East Midlands 1.20% 0.84% 1.44%
As % of the Job Titles category 1.24% 0.86% 1.47%
Number of salaries quoted 39 36 68
East Midlands median annual salary £21,000 £20,000 £24,000
Median salary % change year-on-year +5.00% -16.67% +23.08%
10th Percentile £17,000 £19,000 £18,709
90th Percentile £25,600 £27,250 £30,750
England median annual salary £23,415 £23,500 £24,000
% change year-on-year -0.36% -2.08% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
East Midlands
Permanent vacancies in the East Midlands with a recognized job title 4,605 4,991 6,328
% of permanent IT jobs with a recognized job title 97.25% 97.20% 97.68%
Number of salaries quoted 3,750 4,161 5,062
East Midlands median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - -
10th Percentile £25,750 £23,500 £23,750
90th Percentile £67,500 £62,500 £60,225
England median annual salary £50,000 £48,500 £47,500
% change year-on-year +3.09% +2.11% +5.56%

Service Desk Analyst
Job Vacancy Trend in the East Midlands

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in the East Midlands.

Job vacancy trend for Service Desk Analyst in the East Midlands

Service Desk Analyst
Salary Trend in the East Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in the East Midlands.

Salary trend for Service Desk Analyst in the East Midlands

Service Desk Analyst
Salary Histogram in the East Midlands

The salary distribution of IT jobs citing Service Desk Analyst in the East Midlands over the 6 months to 23 September 2018.

Salary histogram for Service Desk Analyst in the East Midlands

Service Desk Analyst
Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the East Midlands region over the 6 months to 23 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Nottinghamshire +33 22 £21,000 -22.22% 1
Lincolnshire - 10 £18,500 -
Leicestershire -11 9 £22,500 +4.65%
Northamptonshire -19 8 £22,000 +4.76% 2
Derbyshire -5 7 £21,500 +7.50% 4
Rutland - 1 - -
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in the East Midlands

For the 6 months to 23 September 2018, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East Midlands region featuring Service Desk Analyst in the job title.

1 35 (61.40%) ITIL
2 33 (57.89%) Microsoft
3 31 (54.39%) Windows
4 27 (47.37%) Active Directory
5 24 (42.11%) Windows 7
6 21 (36.84%) SLA
7 20 (35.09%) Office 365
8 17 (29.82%) Windows 10
8 17 (29.82%) SCCM
9 16 (28.07%) Windows Server
10 15 (26.32%) ITIL V3
10 15 (26.32%) Incident Management
10 15 (26.32%) Citrix
11 14 (24.56%) Microsoft Office
12 13 (22.81%) Cisco
13 12 (21.05%) Service Management
14 11 (19.30%) Retail
14 11 (19.30%) MCP
14 11 (19.30%) Problem-Solving
15 10 (17.54%) Finance
15 10 (17.54%) Games
16 9 (15.79%) VMware
16 9 (15.79%) Firewall
16 9 (15.79%) Oracle
16 9 (15.79%) MCSA
16 9 (15.79%) Microsoft Certification
16 9 (15.79%) Windows Server 2012
16 9 (15.79%) Exchange Server 2013
16 9 (15.79%) Microsoft Azure
16 9 (15.79%) VMware Infrastructure

Service Desk Analyst Skill Set
Co-occurring IT Skills in the East Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (15.79%) Exchange Server 2013
2 4 (7.02%) MS Exchange
3 3 (5.26%) IBM Notes
3 3 (5.26%) Quickr
4 2 (3.51%) Skype for Business
Applications
1 14 (24.56%) Microsoft Office
2 5 (8.77%) Microsoft Excel
2 5 (8.77%) Microsoft PowerPoint
Business Applications
1 5 (8.77%) Oracle EBS
Cloud Services
1 20 (35.09%) Office 365
2 9 (15.79%) Microsoft Azure
Communications & Networking
1 9 (15.79%) Firewall
2 6 (10.53%) TCP/IP
3 5 (8.77%) LAN
3 5 (8.77%) WAN
4 4 (7.02%) Remote Desktop
5 2 (3.51%) DHCP
5 2 (3.51%) DMZ
5 2 (3.51%) DNS
5 2 (3.51%) Internet
5 2 (3.51%) Skype
5 2 (3.51%) Unified Communications
6 1 (1.75%) SMS
6 1 (1.75%) VPN
General
1 11 (19.30%) Retail
2 10 (17.54%) Finance
2 10 (17.54%) Games
3 7 (12.28%) Telecoms
Miscellaneous
1 6 (10.53%) Analytical Skills
1 6 (10.53%) Data Centre
2 3 (5.26%) Driving Licence
3 2 (3.51%) iPad
3 2 (3.51%) Smart Meter
4 1 (1.75%) Fat Client
4 1 (1.75%) Self-Motivation
4 1 (1.75%) Thin Client
Operating Systems
1 31 (54.39%) Windows
2 24 (42.11%) Windows 7
3 17 (29.82%) Windows 10
4 16 (28.07%) Windows Server
5 9 (15.79%) Windows Server 2012
6 3 (5.26%) Windows XP
7 1 (1.75%) Windows Server 2008
Processes & Methodologies
1 35 (61.40%) ITIL
2 15 (26.32%) Incident Management
2 15 (26.32%) ITIL V3
3 12 (21.05%) Service Management
4 11 (19.30%) Problem-Solving
5 6 (10.53%) Data Centre Operations
6 5 (8.77%) Disaster Recovery
6 5 (8.77%) Problem Management
7 4 (7.02%) Coaching
8 3 (5.26%) High Availability
8 3 (5.26%) Identity Management
9 2 (3.51%) Asset Management
9 2 (3.51%) Data Loss Prevention
9 2 (3.51%) Data Security
9 2 (3.51%) Desktop Virtualisation
9 2 (3.51%) Logistics
9 2 (3.51%) Mentoring
9 2 (3.51%) Risk Management
9 2 (3.51%) Root Cause Analysis
9 2 (3.51%) Time Management
Programming Languages
1 2 (3.51%) SQL
Qualifications
1 11 (19.30%) MCP
2 9 (15.79%) MCSA
2 9 (15.79%) Microsoft Certification
3 6 (10.53%) CCNA
3 6 (10.53%) Cisco Certification
4 4 (7.02%) ITIL Certification
5 2 (3.51%) Degree
6 1 (1.75%) HND
6 1 (1.75%) ITIL Foundation Certificate
6 1 (1.75%) SC Cleared
6 1 (1.75%) Security Cleared
Quality Assurance & Compliance
1 21 (36.84%) SLA
System Software
1 27 (47.37%) Active Directory
2 9 (15.79%) Hyper-V
2 9 (15.79%) VMware Infrastructure
Systems Management
1 17 (29.82%) SCCM
Vendors
1 33 (57.89%) Microsoft
2 15 (26.32%) Citrix
3 13 (22.81%) Cisco
4 9 (15.79%) Oracle
4 9 (15.79%) VMware
5 3 (5.26%) Lotus
6 2 (3.51%) Ivanti
6 2 (3.51%) Remedy
6 2 (3.51%) ServiceNow