Period
to 22 June 2018

The median annual salary for a Service Desk Analyst was £21,250 in advertised job vacancies in the East Midlands during the 6 months to 22 June 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
England > East Midlands
6 months to
22 Jun 2018
Same period 2017 Same period 2016
Rank 175 196 169
Rank change year-on-year +21 -27 +29
Permanent jobs requiring a Service Desk Analyst 54 41 91
As % of all permanent IT jobs advertised in the East Midlands 1.04% 0.74% 1.42%
As % of the Job Titles category 1.06% 0.76% 1.46%
Number of salaries quoted 42 37 64
East Midlands median annual salary £21,250 £21,000 £22,200
Median salary % change year-on-year +1.19% -5.41% +3.26%
10th Percentile £16,288 £18,200 £18,500
90th Percentile £27,200 £23,540 £32,500
England median annual salary £24,500 £23,500 £24,000
% change year-on-year +4.26% -2.08% +4.35%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
East Midlands
Permanent vacancies in the East Midlands with a recognized job title 5,080 5,392 6,253
% of permanent IT jobs with a recognized job title 97.60% 97.01% 97.57%
Number of salaries quoted 4,277 4,416 5,028
East Midlands median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - -
10th Percentile £25,000 £24,000 £23,000
90th Percentile £65,000 £60,000 £58,750
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Service Desk Analyst
Job Vacancy Trend in the East Midlands

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in the East Midlands.

Job vacancy trend for Service Desk Analyst in the East Midlands

Service Desk Analyst
Salary Trend in the East Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in the East Midlands.

Salary trend for Service Desk Analyst in the East Midlands

Service Desk Analyst
Salary Histogram in the East Midlands

The salary distribution of IT jobs citing Service Desk Analyst in the East Midlands over the 6 months to 22 June 2018.

Salary histogram for Service Desk Analyst in the East Midlands

Service Desk Analyst
Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the East Midlands region over the 6 months to 22 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Nottinghamshire +35 25 £18,000 -28.00% 3
Leicestershire +15 14 £22,500 +18.42%
Derbyshire -18 6 £21,500 +2.38% 2
Lincolnshire +4 5 £18,500 -5.13% 2
Northamptonshire -22 4 £27,250 +23.86% 1
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in the East Midlands

For the 6 months to 22 June 2018, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East Midlands region featuring Service Desk Analyst in the job title.

1 31 (57.41%) Windows
2 29 (53.70%) Microsoft
3 28 (51.85%) ITIL
4 26 (48.15%) Active Directory
5 24 (44.44%) Windows 7
6 18 (33.33%) Office 365
6 18 (33.33%) Windows 10
7 17 (31.48%) Citrix
7 17 (31.48%) SCCM
8 16 (29.63%) Incident Management
8 16 (29.63%) Windows Server
9 15 (27.78%) Problem-Solving
10 14 (25.93%) Service Management
11 13 (24.07%) MCP
11 13 (24.07%) SLA
11 13 (24.07%) Cisco
11 13 (24.07%) ITIL V3
12 12 (22.22%) Windows Server 2012
12 12 (22.22%) Games
13 11 (20.37%) VMware
13 11 (20.37%) Firewall
13 11 (20.37%) MCSA
13 11 (20.37%) Microsoft Certification
13 11 (20.37%) Exchange Server 2013
13 11 (20.37%) Microsoft Azure
13 11 (20.37%) VMware Infrastructure
13 11 (20.37%) Hyper-V
14 8 (14.81%) Retail
14 8 (14.81%) Finance
15 7 (12.96%) Problem Management

Service Desk Analyst Skill Set
Co-occurring IT Skills in the East Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (20.37%) Exchange Server 2013
2 4 (7.41%) IBM Notes
2 4 (7.41%) MS Exchange
2 4 (7.41%) Quickr
3 2 (3.70%) Skype for Business
4 1 (1.85%) Exchange Server 2010
Applications
1 7 (12.96%) Microsoft Office
2 5 (9.26%) Microsoft PowerPoint
3 4 (7.41%) Microsoft Excel
Business Applications
1 5 (9.26%) Oracle EBS
Cloud Services
1 18 (33.33%) Office 365
2 11 (20.37%) Microsoft Azure
Communications & Networking
1 11 (20.37%) Firewall
2 6 (11.11%) Internet
2 6 (11.11%) LAN
2 6 (11.11%) WAN
3 4 (7.41%) Remote Desktop
3 4 (7.41%) TCP/IP
4 2 (3.70%) DMZ
4 2 (3.70%) MPLS
4 2 (3.70%) Skype
4 2 (3.70%) SMS
4 2 (3.70%) Unified Communications
5 1 (1.85%) VPN
General
1 12 (22.22%) Games
2 8 (14.81%) Finance
2 8 (14.81%) Retail
3 3 (5.56%) Telecoms
Miscellaneous
1 6 (11.11%) Analytical Skills
2 4 (7.41%) Data Centre
2 4 (7.41%) Driving Licence
3 3 (5.56%) Self-Motivation
4 2 (3.70%) iPad
4 2 (3.70%) iPhone
5 1 (1.85%) Management Information System
5 1 (1.85%) Smart Meter
Operating Systems
1 31 (57.41%) Windows
2 24 (44.44%) Windows 7
3 18 (33.33%) Windows 10
4 16 (29.63%) Windows Server
5 12 (22.22%) Windows Server 2012
6 3 (5.56%) Windows XP
7 2 (3.70%) Windows Server 2008
Processes & Methodologies
1 28 (51.85%) ITIL
2 16 (29.63%) Incident Management
3 15 (27.78%) Problem-Solving
4 14 (25.93%) Service Management
5 13 (24.07%) ITIL V3
6 7 (12.96%) Problem Management
7 6 (11.11%) Disaster Recovery
8 4 (7.41%) High Availability
8 4 (7.41%) Identity Management
9 3 (5.56%) Process Management
9 3 (5.56%) Root Cause Analysis
9 3 (5.56%) Service Delivery
10 2 (3.70%) Asset Management
10 2 (3.70%) Coaching
10 2 (3.70%) Data Protection
10 2 (3.70%) Data Security
10 2 (3.70%) Mentoring
10 2 (3.70%) Network Monitoring
10 2 (3.70%) Risk Management
10 2 (3.70%) Time Management
Programming Languages
1 2 (3.70%) SQL
Qualifications
1 13 (24.07%) MCP
2 11 (20.37%) MCSA
2 11 (20.37%) Microsoft Certification
3 2 (3.70%) CCNA
3 2 (3.70%) Cisco Certification
3 2 (3.70%) Degree
3 2 (3.70%) SC Cleared
3 2 (3.70%) Security Cleared
4 1 (1.85%) HND
4 1 (1.85%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 13 (24.07%) SLA
System Software
1 26 (48.15%) Active Directory
2 11 (20.37%) Hyper-V
2 11 (20.37%) VMware Infrastructure
Systems Management
1 17 (31.48%) SCCM
2 1 (1.85%) Systems Management Server (SMS)
Vendors
1 29 (53.70%) Microsoft
2 17 (31.48%) Citrix
3 13 (24.07%) Cisco
4 11 (20.37%) VMware
5 5 (9.26%) Oracle
6 4 (7.41%) Lotus
7 3 (5.56%) Ivanti
7 3 (5.56%) Remedy
8 2 (3.70%) Capita
8 2 (3.70%) ServiceNow
9 1 (1.85%) Juniper