Period
to 13 December 2018

The following table provides summary statistics for permanent job vacancies advertised in the East Midlands with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 13 December 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > East Midlands
6 months to
13 Dec 2018
Same period 2017 Same period 2016
Rank 83 100 63
Rank change year-on-year +17 -37 +26
Permanent jobs citing SLA 151 150 271
As % of all permanent IT jobs advertised in the East Midlands 3.42% 2.84% 4.26%
As % of the Quality Assurance & Compliance category 23.45% 20.52% 28.20%
Number of salaries quoted 99 106 223
East Midlands median annual salary £30,000 £29,500 £41,000
Median salary % change year-on-year +1.69% -28.05% +26.15%
10th Percentile £18,500 £20,125 £21,600
90th Percentile £47,500 £58,750 £61,050
England median annual salary £40,000 £37,500 £37,500
% change year-on-year +6.67% - -

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the East Midlands with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
East Midlands
Permanent vacancies with a requirement for quality assurance or compliance skills 644 731 961
As % of all permanent IT jobs advertised in the East Midlands 14.59% 13.86% 15.12%
Number of salaries quoted 492 574 744
East Midlands median annual salary £42,500 £45,000 £42,500
Median salary % change year-on-year -5.56% +5.88% +11.11%
10th Percentile £24,250 £26,875 £24,400
90th Percentile £65,000 £65,000 £63,750
England median annual salary £50,000 £50,000 £50,000

SLA
Job Vacancy Trend in the East Midlands

Job postings citing SLA as a percentage of all IT jobs advertised in the East Midlands.

Job vacancy trend for SLA in the East Midlands

SLA
Salary Trend in the East Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in the East Midlands.

Salary trend for SLA in the East Midlands

SLA
Salary Histogram in the East Midlands

The salary distribution of IT jobs citing SLA in the East Midlands over the 6 months to 13 December 2018.

Salary histogram for SLA in the East Midlands

SLA
Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the East Midlands region over the 6 months to 13 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Derbyshire +5 46 £30,000 -29.41% 1
Leicestershire +3 34 £35,000 +20.69% 3
Nottinghamshire +18 33 £27,000 -24.48% 8
Lincolnshire +27 15 £25,000 - 2
Northamptonshire -22 13 £27,000 +8.00% 5
Rutland - 8 - -
SLA
England

For the 6 months to 13 December 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East Midlands region with a requirement for SLA.

1 92 (60.93%) Windows
2 83 (54.97%) Microsoft
3 69 (45.70%) Active Directory
4 68 (45.03%) ITIL
5 49 (32.45%) Microsoft Office
6 38 (25.17%) Incident Management
7 37 (24.50%) Windows Server 2012
7 37 (24.50%) Windows Server
8 35 (23.18%) Windows 7
9 34 (22.52%) Oracle
10 32 (21.19%) Cisco
11 29 (19.21%) Analytical Skills
12 27 (17.88%) VMware
13 26 (17.22%) Microsoft Certification
14 25 (16.56%) SQL Server
14 25 (16.56%) MCSE
15 24 (15.89%) Data Centre
15 24 (15.89%) Microsoft Azure
15 24 (15.89%) Office 365
16 23 (15.23%) LAN
16 23 (15.23%) Citrix
16 23 (15.23%) ITIL Certification
16 23 (15.23%) Windows Server 2008
17 22 (14.57%) Hyper-V
18 21 (13.91%) Change Management
18 21 (13.91%) Finance
19 20 (13.25%) TCP/IP
19 20 (13.25%) Retail
20 19 (12.58%) VMware Infrastructure
20 19 (12.58%) Wireless

SLA
Co-occurring IT Skills in the East Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (7.95%) IBM Notes
2 8 (5.30%) MS Exchange
3 7 (4.64%) SharePoint
3 7 (4.64%) Skype for Business
4 5 (3.31%) Exchange Server 2013
5 4 (2.65%) Blackberry Enterprise Server
5 4 (2.65%) Site Server
6 1 (0.66%) Exchange Server 2010
Applications
1 49 (32.45%) Microsoft Office
2 4 (2.65%) Microsoft Excel
2 4 (2.65%) Microsoft PowerPoint
3 1 (0.66%) Spreadsheet
Business Applications
1 3 (1.99%) Dynamics CRM
2 2 (1.32%) Dynamics AX
3 1 (0.66%) assyst
3 1 (0.66%) Oracle Applications
3 1 (0.66%) Oracle Retail
3 1 (0.66%) Remedy ITSM
Cloud Services
1 24 (15.89%) Microsoft Azure
1 24 (15.89%) Office 365
2 11 (7.28%) Azure Active Directory
3 4 (2.65%) Amazon AWS
3 4 (2.65%) Cloud Computing
3 4 (2.65%) Mimecast
4 2 (1.32%) G Suite
5 1 (0.66%) Google App Engine
5 1 (0.66%) Google Cloud Platform
5 1 (0.66%) PaaS
Communications & Networking
1 23 (15.23%) LAN
2 20 (13.25%) TCP/IP
3 19 (12.58%) Internet
3 19 (12.58%) Wireless
4 15 (9.93%) DNS
4 15 (9.93%) WAN
5 13 (8.61%) Ethernet
5 13 (8.61%) Firewall
6 11 (7.28%) DHCP
7 9 (5.96%) VLAN
8 7 (4.64%) Skype
8 7 (4.64%) VoIP
9 4 (2.65%) H.323
9 4 (2.65%) IPsec
9 4 (2.65%) RTP
10 3 (1.99%) VPN
10 3 (1.99%) WLAN
11 2 (1.32%) SAN
12 1 (0.66%) Kerberos
12 1 (0.66%) PBX
Database & Business Intelligence
1 25 (16.56%) SQL Server
2 4 (2.65%) Oracle Reports
2 4 (2.65%) SQL Server 2008
3 1 (0.66%) Oracle Database
3 1 (0.66%) Oracle Database 11g
3 1 (0.66%) Oracle Database 12c
3 1 (0.66%) SQL Server 7
Development Applications
1 2 (1.32%) AdminStudio
1 2 (1.32%) MSI
General
1 21 (13.91%) Finance
2 20 (13.25%) Retail
3 17 (11.26%) Telecoms
4 6 (3.97%) Automotive
4 6 (3.97%) Games
5 2 (1.32%) Banking
6 1 (0.66%) Aerospace
6 1 (0.66%) Back Office
6 1 (0.66%) Front Office
6 1 (0.66%) Investment Banking
6 1 (0.66%) Law
Job Titles
1 45 (29.80%) Analyst
2 26 (17.22%) Support Engineer
3 24 (15.89%) IT Support
4 22 (14.57%) Service Analyst
4 22 (14.57%) Service Desk Analyst
5 20 (13.25%) 3rd Line Engineer
6 15 (9.93%) IT Analyst
7 14 (9.27%) Support Analyst
8 13 (8.61%) IT Support Analyst
9 12 (7.95%) Deskside Engineer
10 11 (7.28%) Infrastructure Engineer
10 11 (7.28%) IT Engineer
11 10 (6.62%) 3rd Line Support
12 9 (5.96%) 3rd Line Support Engineer
12 9 (5.96%) IT Support Engineer
12 9 (5.96%) Service Manager
13 8 (5.30%) IT Manager
13 8 (5.30%) IT Technician
13 8 (5.30%) Service Desk Engineer
14 7 (4.64%) 3rd Line Infrastructure Engineer
Libraries, Frameworks & Software Standards
1 7 (4.64%) .NET
1 7 (4.64%) ASP.NET
1 7 (4.64%) ASP.NET MVC
1 7 (4.64%) CSS
1 7 (4.64%) HTML
1 7 (4.64%) Spring
2 5 (3.31%) Ajax
2 5 (3.31%) AngularJS
2 5 (3.31%) ASP.NET Web API
2 5 (3.31%) HTML5
2 5 (3.31%) KnockoutJS
3 2 (1.32%) JSON
3 2 (1.32%) REST
3 2 (1.32%) SOAP
3 2 (1.32%) Web Services
3 2 (1.32%) XML
4 1 (0.66%) ADSI
4 1 (0.66%) LDAP
Miscellaneous
1 29 (19.21%) Analytical Skills
2 24 (15.89%) Data Centre
3 16 (10.60%) Management Information System
4 12 (7.95%) Blackberry
4 12 (7.95%) Client/Server
5 8 (5.30%) Fat Client
5 8 (5.30%) Thin Client
6 4 (2.65%) EMC VMAX
6 4 (2.65%) EMC VNX
6 4 (2.65%) iSeries
7 3 (1.99%) Clustering
7 3 (1.99%) PKI
7 3 (1.99%) Replication
8 2 (1.32%) EPoS
8 2 (1.32%) Self-Motivation
8 2 (1.32%) Smart Meter
8 2 (1.32%) Video Conferencing
9 1 (0.66%) CMDB
Operating Systems
1 92 (60.93%) Windows
2 37 (24.50%) Windows Server
2 37 (24.50%) Windows Server 2012
3 35 (23.18%) Windows 7
4 23 (15.23%) Windows Server 2008
5 15 (9.93%) Windows 10
6 14 (9.27%) Apple iOS
7 8 (5.30%) Linux
8 7 (4.64%) Windows 8
9 5 (3.31%) Unix
9 5 (3.31%) Windows Server 2003
10 4 (2.65%) Oracle Linux
10 4 (2.65%) Red Hat Enterprise Linux
11 3 (1.99%) Mac OS
12 2 (1.32%) AIX
12 2 (1.32%) Android
12 2 (1.32%) Mac OS X
13 1 (0.66%) Solaris
Processes & Methodologies
1 68 (45.03%) ITIL
2 38 (25.17%) Incident Management
3 21 (13.91%) Change Management
4 15 (9.93%) Server Management
5 14 (9.27%) Agile Software Development
5 14 (9.27%) ITIL V3
5 14 (9.27%) Migration
6 13 (8.61%) Service Delivery
6 13 (8.61%) Time Management
7 12 (7.95%) Identity Management
7 12 (7.95%) Infrastructure Engineering
7 12 (7.95%) Validation
8 11 (7.28%) Problem Management
9 10 (6.62%) Data Centre Operations
9 10 (6.62%) Service Management
10 9 (5.96%) Problem-Solving
11 8 (5.30%) Multichannel Retail
12 7 (4.64%) Continuous Improvement
12 7 (4.64%) Customer Requirements
12 7 (4.64%) ITSM
Programming Languages
1 17 (11.26%) SQL
2 13 (8.61%) Java
3 11 (7.28%) PowerShell
4 9 (5.96%) T-SQL
5 7 (4.64%) C#
5 7 (4.64%) JavaScript
6 5 (3.31%) VBScript
7 3 (1.99%) VB
8 2 (1.32%) PL/SQL
Qualifications
1 26 (17.22%) Microsoft Certification
2 25 (16.56%) MCSE
3 23 (15.23%) ITIL Certification
4 18 (11.92%) MCP
5 17 (11.26%) MCSA
6 16 (10.60%) CCNA
6 16 (10.60%) Cisco Certification
7 12 (7.95%) A+ Certification
7 12 (7.95%) ACDT
7 12 (7.95%) ACHDS
7 12 (7.95%) ACTC
7 12 (7.95%) MCDST
7 12 (7.95%) MCSM
7 12 (7.95%) Network+ Certification
8 7 (4.64%) MCITP
9 4 (2.65%) Degree
10 3 (1.99%) MCTS
11 2 (1.32%) CCNP
11 2 (1.32%) SC Cleared
11 2 (1.32%) Security Cleared
Quality Assurance & Compliance
1 2 (1.32%) QA
2 1 (0.66%) COBIT
2 1 (0.66%) GDPR
2 1 (0.66%) ISO/IEC 20000
2 1 (0.66%) ISO/IEC 27001
System Software
1 69 (45.70%) Active Directory
2 22 (14.57%) Hyper-V
3 19 (12.58%) VMware Infrastructure
4 12 (7.95%) Virtual Servers
5 5 (3.31%) Terminal Services
6 3 (1.99%) vSphere
7 2 (1.32%) Microsoft App-V
7 2 (1.32%) XenServer
8 1 (0.66%) BitLocker
8 1 (0.66%) Firmware
8 1 (0.66%) Oracle RAC
8 1 (0.66%) vCloud
8 1 (0.66%) Virtual Machines
8 1 (0.66%) VMware ESXi
Systems Management
1 17 (11.26%) SCCM
2 5 (3.31%) Norton AntiVirus
3 1 (0.66%) BMC PATROL
3 1 (0.66%) Data Guard
3 1 (0.66%) Failover Clustering
3 1 (0.66%) Forefront Identity Manager
3 1 (0.66%) HP NNM
3 1 (0.66%) Microsoft Clustering
3 1 (0.66%) Oracle Enterprise Manager
3 1 (0.66%) Oracle RMAN
3 1 (0.66%) Oracle Statspack
3 1 (0.66%) SCOM
3 1 (0.66%) Symantec Endpoint Protection
3 1 (0.66%) WSUS
Vendors
1 83 (54.97%) Microsoft
2 34 (22.52%) Oracle
3 32 (21.19%) Cisco
4 27 (17.88%) VMware
5 23 (15.23%) Citrix
6 18 (11.92%) Apple
7 14 (9.27%) Remedy
8 12 (7.95%) Lotus
9 11 (7.28%) HP
10 10 (6.62%) Dell
10 10 (6.62%) IBM
10 10 (6.62%) Sun
11 8 (5.30%) McAfee
12 6 (3.97%) Hitachi
12 6 (3.97%) Sophos
13 5 (3.31%) Avaya
13 5 (3.31%) SolarWinds
13 5 (3.31%) SonicWALL
13 5 (3.31%) Symantec
14 4 (2.65%) Kaspersky