Period
to 16 October 2018

The following table provides summary statistics for permanent job vacancies advertised in the East Midlands with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 16 October 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > East Midlands
6 months to
16 Oct 2018
Same period 2017 Same period 2016
Rank 88 101 57
Rank change year-on-year +13 -44 +29
Permanent jobs citing SLA 165 136 309
As % of all permanent IT jobs advertised in the East Midlands 3.50% 2.69% 4.78%
As % of the Quality Assurance & Compliance category 26.83% 22.67% 28.93%
Number of salaries quoted 116 104 222
East Midlands median annual salary £30,000 £31,250 £42,000
Median salary % change year-on-year -4.00% -25.60% +40.00%
10th Percentile £18,500 £21,075 £21,000
90th Percentile £48,750 £59,250 £63,750
England median annual salary £39,500 £38,000 £37,500
% change year-on-year +3.95% +1.33% +1.35%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the East Midlands with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
East Midlands
Permanent vacancies with a requirement for quality assurance or compliance skills 615 600 1,068
As % of all permanent IT jobs advertised in the East Midlands 13.06% 11.89% 16.51%
Number of salaries quoted 482 476 816
East Midlands median annual salary £41,500 £45,000 £42,500
Median salary % change year-on-year -7.78% +5.88% +13.33%
10th Percentile £24,000 £25,750 £25,000
90th Percentile £69,750 £65,000 £63,750
England median annual salary £50,000 £50,000 £50,000

SLA
Job Vacancy Trend in the East Midlands

Job postings citing SLA as a percentage of all IT jobs advertised in the East Midlands.

Job vacancy trend for SLA in the East Midlands

SLA
Salary Trend in the East Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in the East Midlands.

Salary trend for SLA in the East Midlands

SLA
Salary Histogram in the East Midlands

The salary distribution of IT jobs citing SLA in the East Midlands over the 6 months to 16 October 2018.

Salary histogram for SLA in the East Midlands

SLA
Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the East Midlands region over the 6 months to 16 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Derbyshire +16 51 £30,000 -29.41% 1
Leicestershire +23 49 £32,500 +12.07% 1
Nottinghamshire +19 33 £30,500 -16.44% 6
Lincolnshire +24 17 £18,500 -26.00%
Northamptonshire -35 9 £36,375 +45.50% 2
Rutland - 5 - - 1
SLA
England

For the 6 months to 16 October 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East Midlands region with a requirement for SLA.

1 87 (52.73%) Windows
2 77 (46.67%) Microsoft
3 73 (44.24%) ITIL
4 64 (38.79%) Active Directory
5 43 (26.06%) Microsoft Office
6 34 (20.61%) Incident Management
6 34 (20.61%) Windows Server
7 33 (20.00%) Oracle
8 31 (18.79%) Cisco
9 30 (18.18%) Windows Server 2012
10 29 (17.58%) SQL Server
11 28 (16.97%) Windows 7
11 28 (16.97%) Microsoft Azure
12 27 (16.36%) Data Centre
13 26 (15.76%) Analytical Skills
14 25 (15.15%) Finance
14 25 (15.15%) Office 365
15 24 (14.55%) Retail
15 24 (14.55%) Change Management
15 24 (14.55%) LAN
16 23 (13.94%) Customer Requirements
17 22 (13.33%) Remedy
18 21 (12.73%) Internet
18 21 (12.73%) CCNA
18 21 (12.73%) Cisco Certification
18 21 (12.73%) ITIL Certification
18 21 (12.73%) Migration
18 21 (12.73%) VMware
18 21 (12.73%) ITIL V3
19 20 (12.12%) Hyper-V

SLA
Co-occurring IT Skills in the East Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (7.88%) SharePoint
2 12 (7.27%) IBM Notes
2 12 (7.27%) MS Exchange
3 10 (6.06%) Skype for Business
4 5 (3.03%) Exchange Server 2013
4 5 (3.03%) Site Server
5 4 (2.42%) Blackberry Enterprise Server
6 2 (1.21%) CMS
6 2 (1.21%) EPiServer
6 2 (1.21%) Kentico
6 2 (1.21%) Sitecore CMS
6 2 (1.21%) Umbraco
7 1 (0.61%) Exchange Server 2010
7 1 (0.61%) IIS
Applications
1 43 (26.06%) Microsoft Office
2 6 (3.64%) Microsoft Excel
2 6 (3.64%) Microsoft PowerPoint
3 1 (0.61%) Spreadsheet
Business Applications
1 7 (4.24%) Remedy ITSM
2 3 (1.82%) Dynamics CRM
3 2 (1.21%) Dynamics AX
4 1 (0.61%) assyst
4 1 (0.61%) Oracle Applications
Cloud Services
1 28 (16.97%) Microsoft Azure
2 25 (15.15%) Office 365
3 9 (5.45%) Azure Active Directory
4 5 (3.03%) Mimecast
5 4 (2.42%) Cloud Computing
6 3 (1.82%) Amazon AWS
7 2 (1.21%) G Suite
8 1 (0.61%) Google App Engine
8 1 (0.61%) Google Cloud Platform
8 1 (0.61%) PaaS
Communications & Networking
1 24 (14.55%) LAN
2 21 (12.73%) Internet
3 20 (12.12%) DNS
3 20 (12.12%) Firewall
4 19 (11.52%) WAN
5 18 (10.91%) TCP/IP
6 17 (10.30%) Wireless
7 13 (7.88%) Ethernet
8 12 (7.27%) Skype
9 10 (6.06%) VoIP
10 8 (4.85%) DHCP
11 7 (4.24%) Broadband
11 7 (4.24%) IPsec
12 6 (3.64%) VLAN
13 4 (2.42%) Unified Communications
14 3 (1.82%) SAN
14 3 (1.82%) VPN
14 3 (1.82%) WLAN
15 2 (1.21%) ISDN
15 2 (1.21%) Remote Desktop
Database & Business Intelligence
1 29 (17.58%) SQL Server
2 4 (2.42%) SQL Server 2008
3 3 (1.82%) Oracle Reports
4 1 (0.61%) Oracle Database
4 1 (0.61%) Oracle Database 11g
4 1 (0.61%) Oracle Database 12c
4 1 (0.61%) SQL Server 7
Development Applications
1 2 (1.21%) AdminStudio
1 2 (1.21%) Bitbucket
1 2 (1.21%) Git (software)
1 2 (1.21%) MSI
1 2 (1.21%) Octopus Deploy
1 2 (1.21%) Subversion
2 1 (0.61%) Team Foundation Server
General
1 25 (15.15%) Finance
2 24 (14.55%) Retail
3 15 (9.09%) Telecoms
4 3 (1.82%) Automotive
4 3 (1.82%) Games
5 2 (1.21%) Banking
6 1 (0.61%) Aerospace
6 1 (0.61%) Billing
6 1 (0.61%) Front Office
6 1 (0.61%) Investment Banking
6 1 (0.61%) Law
6 1 (0.61%) Legal
6 1 (0.61%) Marketing
Job Titles
1 48 (29.09%) Analyst
2 32 (19.39%) Support Engineer
3 26 (15.76%) Service Analyst
3 26 (15.76%) Service Desk Analyst
4 21 (12.73%) IT Support
5 18 (10.91%) 3rd Line Engineer
5 18 (10.91%) Support Analyst
6 15 (9.09%) Desktop Support
6 15 (9.09%) IT Analyst
7 13 (7.88%) Developer
7 13 (7.88%) IT Support Analyst
8 12 (7.27%) 3rd Line Support
8 12 (7.27%) Applications Support
8 12 (7.27%) Deskside Engineer
9 11 (6.67%) 2nd Line Support
10 10 (6.06%) 3rd Line Support Engineer
10 10 (6.06%) Infrastructure Engineer
10 10 (6.06%) Service Desk Engineer
11 9 (5.45%) 2nd Line Support Engineer
11 9 (5.45%) Applications Engineer
Libraries, Frameworks & Software Standards
1 12 (7.27%) .NET
2 10 (6.06%) CSS
2 10 (6.06%) HTML
3 9 (5.45%) AngularJS
3 9 (5.45%) ASP.NET
4 8 (4.85%) Spring
5 7 (4.24%) ASP.NET MVC
6 6 (3.64%) ASP.NET Web API
7 5 (3.03%) Ajax
7 5 (3.03%) HTML5
7 5 (3.03%) KnockoutJS
8 3 (1.82%) JSON
9 2 (1.21%) CSS3
9 2 (1.21%) REST
9 2 (1.21%) SOAP
9 2 (1.21%) Web Services
9 2 (1.21%) XML
Miscellaneous
1 27 (16.36%) Data Centre
2 26 (15.76%) Analytical Skills
3 16 (9.70%) Management Information System
4 12 (7.27%) Blackberry
4 12 (7.27%) Client/Server
5 8 (4.85%) EMC VMAX
5 8 (4.85%) EMC VNX
5 8 (4.85%) iSeries
6 5 (3.03%) Fat Client
6 5 (3.03%) Thin Client
7 2 (1.21%) Clustering
7 2 (1.21%) EPoS
7 2 (1.21%) iPad
7 2 (1.21%) PKI
7 2 (1.21%) Replication
7 2 (1.21%) Smart Meter
7 2 (1.21%) Video Conferencing
8 1 (0.61%) CMDB
8 1 (0.61%) Computer Science
8 1 (0.61%) Self-Motivation
Operating Systems
1 87 (52.73%) Windows
2 34 (20.61%) Windows Server
3 30 (18.18%) Windows Server 2012
4 28 (16.97%) Windows 7
5 19 (11.52%) Windows Server 2008
6 16 (9.70%) Windows 10
7 14 (8.48%) Apple iOS
8 10 (6.06%) Linux
9 7 (4.24%) Oracle Linux
9 7 (4.24%) Red Hat Enterprise Linux
10 4 (2.42%) Unix
11 3 (1.82%) Windows 8
12 2 (1.21%) AIX
12 2 (1.21%) Android
12 2 (1.21%) Mac OS
12 2 (1.21%) Mac OS X
12 2 (1.21%) Windows XP
13 1 (0.61%) Solaris
Processes & Methodologies
1 73 (44.24%) ITIL
2 34 (20.61%) Incident Management
3 24 (14.55%) Change Management
4 23 (13.94%) Customer Requirements
5 21 (12.73%) ITIL V3
5 21 (12.73%) Migration
6 18 (10.91%) Agile Software Development
6 18 (10.91%) Problem Management
7 16 (9.70%) ITSM
8 15 (9.09%) Service Delivery
9 14 (8.48%) Service Management
9 14 (8.48%) Time Management
10 13 (7.88%) Data Centre Operations
10 13 (7.88%) Problem-Solving
11 12 (7.27%) Identity Management
11 12 (7.27%) Infrastructure Engineering
11 12 (7.27%) Server Management
11 12 (7.27%) Validation
12 10 (6.06%) Antivirus Management
12 10 (6.06%) Root Cause Analysis
Programming Languages
1 19 (11.52%) SQL
2 13 (7.88%) Java
3 12 (7.27%) C#
3 12 (7.27%) JavaScript
4 11 (6.67%) PowerShell
5 10 (6.06%) T-SQL
6 5 (3.03%) VBScript
7 3 (1.82%) PHP
7 3 (1.82%) VB
8 2 (1.21%) PL/SQL
Qualifications
1 21 (12.73%) CCNA
1 21 (12.73%) Cisco Certification
1 21 (12.73%) ITIL Certification
2 19 (11.52%) Microsoft Certification
3 18 (10.91%) MCSE
4 14 (8.48%) MCP
4 14 (8.48%) MCSA
5 12 (7.27%) A+ Certification
5 12 (7.27%) ACDT
5 12 (7.27%) ACHDS
5 12 (7.27%) ACTC
5 12 (7.27%) MCDST
5 12 (7.27%) MCSM
5 12 (7.27%) Network+ Certification
6 8 (4.85%) SC Cleared
6 8 (4.85%) Security Cleared
7 7 (4.24%) CCNP
8 4 (2.42%) MCITP
9 3 (1.82%) MCTS
10 2 (1.21%) Oracle Certification
Quality Assurance & Compliance
1 2 (1.21%) QA
2 1 (0.61%) COBIT
2 1 (0.61%) Cyber Essentials
2 1 (0.61%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
System Software
1 64 (38.79%) Active Directory
2 20 (12.12%) Hyper-V
3 17 (10.30%) VMware Infrastructure
4 12 (7.27%) Virtual Servers
5 5 (3.03%) Terminal Services
6 4 (2.42%) vSphere
7 3 (1.82%) BitLocker
7 3 (1.82%) Firmware
7 3 (1.82%) XenServer
8 2 (1.21%) Microsoft App-V
9 1 (0.61%) Oracle RAC
Systems Management
1 17 (10.30%) SCCM
2 8 (4.85%) Norton AntiVirus
3 7 (4.24%) BMC PATROL
4 3 (1.82%) HP NNM
4 3 (1.82%) SCSM
4 3 (1.82%) Symantec Endpoint Protection
4 3 (1.82%) WSUS
5 2 (1.21%) Terraform
6 1 (0.61%) Data Guard
6 1 (0.61%) Failover Clustering
6 1 (0.61%) Microsoft Clustering
6 1 (0.61%) Oracle Enterprise Manager
6 1 (0.61%) Oracle RMAN
6 1 (0.61%) Oracle Statspack
6 1 (0.61%) SCOM
Vendors
1 77 (46.67%) Microsoft
2 33 (20.00%) Oracle
3 31 (18.79%) Cisco
4 22 (13.33%) Remedy
5 21 (12.73%) VMware
6 18 (10.91%) HP
7 16 (9.70%) Citrix
8 15 (9.09%) Apple
9 14 (8.48%) Dell
9 14 (8.48%) IBM
9 14 (8.48%) Sun
10 12 (7.27%) Lotus
11 10 (6.06%) McAfee
12 9 (5.45%) SonicWALL
13 8 (4.85%) Dell Compellent
13 8 (4.85%) EMC
13 8 (4.85%) EqualLogic
13 8 (4.85%) SolarWinds
13 8 (4.85%) Sophos
13 8 (4.85%) Symantec