Period
to 21 February 2020

The following table provides summary statistics for permanent job vacancies advertised in the East Midlands with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 21 February 2020 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > East Midlands
6 months to
21 Feb 2020
Same period 2019 Same period 2018
Rank 66 94 94
Rank change year-on-year +28 0 -36
Permanent jobs citing SLA 131 130 175
As % of all permanent IT jobs advertised in the East Midlands 3.69% 3.05% 3.28%
As % of the Quality Assurance & Compliance category 29.31% 19.52% 21.19%
Number of salaries quoted 116 93 133
East Midlands median annual salary £28,250 £30,000 £32,500
Median salary % change year-on-year -5.83% -7.69% -16.67%
10th Percentile £20,625 £17,650 £20,600
90th Percentile £47,500 £47,250 £52,500
England median annual salary £37,500 £40,000 £35,500
% change year-on-year -6.25% +12.68% -5.33%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the East Midlands with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
East Midlands
Permanent vacancies with a requirement for quality assurance or compliance skills 447 666 826
As % of all permanent IT jobs advertised in the East Midlands 12.61% 15.64% 15.47%
Number of salaries quoted 375 504 646
East Midlands median annual salary £37,500 £42,500 £42,555
Median salary % change year-on-year -11.76% -0.13% +1.32%
10th Percentile £21,250 £24,750 £27,000
90th Percentile £66,700 £62,500 £65,000
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +5.26%

SLA
Job Vacancy Trend in the East Midlands

Job postings citing SLA as a percentage of all IT jobs advertised in the East Midlands.

Job vacancy trend for SLA in the East Midlands

SLA
Salary Trend in the East Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in the East Midlands.

Salary trend for SLA in the East Midlands

SLA
Salary Histogram in the East Midlands

The salary distribution of IT jobs citing SLA in the East Midlands over the 6 months to 21 February 2020.

Salary histogram for SLA in the East Midlands

SLA
Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the East Midlands region over the 6 months to 21 February 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Leicestershire +51 63 £27,500 -8.33% 10
Nottinghamshire +13 38 £32,500 +22.64% 19
Northamptonshire +11 17 £24,250 -21.77% 7
Derbyshire -9 9 £27,500 +30.95% 6
Lincolnshire -11 3 £32,500 +25.00%
SLA
England

For the 6 months to 21 February 2020, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East Midlands region with a requirement for SLA.

1 49 (37.40%) Microsoft
2 43 (32.82%) Microsoft Office
3 42 (32.06%) ITIL
3 42 (32.06%) Windows
4 37 (28.24%) Problem-Solving
5 26 (19.85%) Service Delivery
5 26 (19.85%) HP
6 24 (18.32%) IBM
7 23 (17.56%) Active Directory
8 22 (16.79%) Sun
8 22 (16.79%) Dell
8 22 (16.79%) Proactive Monitoring
9 19 (14.50%) Office 365
10 17 (12.98%) A+ Certification
10 17 (12.98%) Customer Requirements
11 16 (12.21%) Avaya
11 16 (12.21%) Service Management
11 16 (12.21%) VMware
12 15 (11.45%) Problem Management
12 15 (11.45%) VoIP
12 15 (11.45%) SQL
13 14 (10.69%) WAN
13 14 (10.69%) VMware Infrastructure
13 14 (10.69%) Windows Server 2012
14 13 (9.92%) Mentoring
14 13 (9.92%) Cisco
14 13 (9.92%) DNS
14 13 (9.92%) ADSL
15 12 (9.16%) Project Management
15 12 (9.16%) BT

SLA
Co-occurring IT Skills in the East Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (6.87%) SharePoint
2 6 (4.58%) IIS
3 5 (3.82%) Apache
4 2 (1.53%) Skype for Business
5 1 (0.76%) Exchange Server 2010
5 1 (0.76%) MS Exchange
5 1 (0.76%) Tomcat
5 1 (0.76%) WebLogic
Applications
1 43 (32.82%) Microsoft Office
2 3 (2.29%) Microsoft Excel
3 2 (1.53%) Microsoft PowerPoint
4 1 (0.76%) MS Visio
Business Applications
1 1 (0.76%) Visualfiles
Cloud Services
1 19 (14.50%) Office 365
2 10 (7.63%) Azure
3 7 (5.34%) Power Platform
4 6 (4.58%) Azure Active Directory
4 6 (4.58%) Microsoft Flow
4 6 (4.58%) ShareGate
5 4 (3.05%) AWS
6 3 (2.29%) Cloud Computing
6 3 (2.29%) SaaS
Communications & Networking
1 15 (11.45%) VoIP
2 14 (10.69%) WAN
3 13 (9.92%) ADSL
3 13 (9.92%) DNS
4 12 (9.16%) Broadband
4 12 (9.16%) Ethernet
4 12 (9.16%) ISDN
4 12 (9.16%) PSTN
5 11 (8.40%) DHCP
6 10 (7.63%) TCP/IP
7 8 (6.11%) Firewall
7 8 (6.11%) LAN
8 7 (5.34%) VLAN
9 6 (4.58%) Internet
10 5 (3.82%) HTTP
10 5 (3.82%) HTTPS
11 4 (3.05%) H.323
11 4 (3.05%) RTP
12 2 (1.53%) SAN
12 2 (1.53%) VPN
Database & Business Intelligence
1 8 (6.11%) SQL Server
2 4 (3.05%) GIS
3 3 (2.29%) Oracle Database
4 2 (1.53%) MySQL
4 2 (1.53%) SQL Server Reporting Services
5 1 (0.76%) Power BI
5 1 (0.76%) SQL Server 2014
5 1 (0.76%) SQL Server 2016
5 1 (0.76%) SQL Server 7
5 1 (0.76%) SQL Server Analysis Services
5 1 (0.76%) SQL Server Integration Services
Development Applications
1 1 (0.76%) JIRA
1 1 (0.76%) Visual Studio
General
1 10 (7.63%) Telecoms
2 7 (5.34%) Finance
3 4 (3.05%) Legal
3 4 (3.05%) Retail
4 3 (2.29%) Manufacturing
4 3 (2.29%) Public Sector
5 2 (1.53%) Local Government
6 1 (0.76%) Electronics
Job Titles
1 35 (26.72%) Analyst
2 24 (18.32%) Service Analyst
2 24 (18.32%) Service Desk Analyst
3 21 (16.03%) Support Analyst
4 20 (15.27%) Service Desk Support
5 19 (14.50%) Service Desk Support Analyst
6 18 (13.74%) Delivery Manager
7 16 (12.21%) Service Manager
7 16 (12.21%) Support Engineer
8 15 (11.45%) Field Engineer
8 15 (11.45%) Service Delivery Manager
9 14 (10.69%) Hardware Engineer
10 13 (9.92%) Technical Support
11 12 (9.16%) Support Specialist
11 12 (9.16%) Technical Specialist
11 12 (9.16%) Technical Support Specialist
12 10 (7.63%) Field Service Engineer
12 10 (7.63%) Server Engineer
12 10 (7.63%) Sun Engineer
12 10 (7.63%) Sun Hardware Engineer
Libraries, Frameworks & Software Standards
1 1 (0.76%) .NET
1 1 (0.76%) COM
1 1 (0.76%) LDAP
1 1 (0.76%) MDX
1 1 (0.76%) Web Services
Miscellaneous
1 10 (7.63%) EMC VMAX
1 10 (7.63%) EMC VNX
1 10 (7.63%) iSeries
2 7 (5.34%) Management Information System
3 6 (4.58%) Analytical Skills
3 6 (4.58%) Microsoft Licensing
4 5 (3.82%) iPhone
5 4 (3.05%) Data Centre
6 3 (2.29%) CMDB
6 3 (2.29%) Driving Licence
6 3 (2.29%) FMCG
7 2 (1.53%) NHS
7 2 (1.53%) Replication
8 1 (0.76%) AS400
8 1 (0.76%) CCTV
8 1 (0.76%) Clustering
8 1 (0.76%) EPoS
8 1 (0.76%) Fat Client
8 1 (0.76%) Thin Client
8 1 (0.76%) Video Conferencing
Operating Systems
1 42 (32.06%) Windows
2 14 (10.69%) Windows Server 2012
3 12 (9.16%) Windows Server
4 11 (8.40%) Windows Server 2008
5 6 (4.58%) Windows 10
5 6 (4.58%) Windows 7
6 5 (3.82%) AIX
6 5 (3.82%) Linux
6 5 (3.82%) Unix
7 4 (3.05%) Windows 8
8 2 (1.53%) Oracle Linux
8 2 (1.53%) Solaris
Processes & Methodologies
1 42 (32.06%) ITIL
2 37 (28.24%) Problem-Solving
3 26 (19.85%) Service Delivery
4 22 (16.79%) Proactive Monitoring
5 17 (12.98%) Customer Requirements
6 16 (12.21%) Service Management
7 15 (11.45%) Problem Management
8 13 (9.92%) Mentoring
9 12 (9.16%) Project Management
10 10 (7.63%) ITSM
11 8 (6.11%) Logistics
11 8 (6.11%) Storage Management
12 7 (5.34%) Change Management
12 7 (5.34%) Coaching
12 7 (5.34%) Disaster Recovery
12 7 (5.34%) Release Management
13 6 (4.58%) Process Management
13 6 (4.58%) Security Management
13 6 (4.58%) Supplier Management
13 6 (4.58%) Supply Chain Management
Programming Languages
1 15 (11.45%) SQL
2 4 (3.05%) T-SQL
3 2 (1.53%) C
3 2 (1.53%) PL/SQL
3 2 (1.53%) PowerShell
4 1 (0.76%) C#
4 1 (0.76%) Data Analysis Expressions (DAX)
4 1 (0.76%) VB
Qualifications
1 17 (12.98%) A+ Certification
2 10 (7.63%) ITIL Certification
3 9 (6.87%) Microsoft Certification
4 8 (6.11%) CCNA
4 8 (6.11%) Cisco Certification
5 7 (5.34%) MCSE
6 6 (4.58%) Degree
7 5 (3.82%) MCP
8 4 (3.05%) MCSA
9 3 (2.29%) AWS Certification
9 3 (2.29%) MCITP
9 3 (2.29%) MCTS
9 3 (2.29%) OCA
9 3 (2.29%) OCP
9 3 (2.29%) Oracle Certification
9 3 (2.29%) Security Cleared
10 2 (1.53%) DV Cleared
10 2 (1.53%) ITIL Foundation Certificate
11 1 (0.76%) Microsoft Certified Architect
11 1 (0.76%) SC Cleared
Quality Assurance & Compliance
1 4 (3.05%) ISO/IEC 27001
2 3 (2.29%) GDPR
3 2 (1.53%) Data Quality
4 1 (0.76%) NIST
4 1 (0.76%) PCI DSS
System Software
1 23 (17.56%) Active Directory
2 14 (10.69%) VMware Infrastructure
3 6 (4.58%) Hyper-V
3 6 (4.58%) VirtualBox
4 2 (1.53%) Firmware
4 2 (1.53%) Oracle RAC
5 1 (0.76%) Virtual Machines
Systems Management
1 2 (1.53%) Data Guard
1 2 (1.53%) Oracle Enterprise Manager
1 2 (1.53%) Oracle RMAN
1 2 (1.53%) Oracle Statspack
1 2 (1.53%) SCCM
2 1 (0.76%) Failover Clustering
2 1 (0.76%) Microsoft Clustering
Vendors
1 49 (37.40%) Microsoft
2 26 (19.85%) HP
3 24 (18.32%) IBM
4 22 (16.79%) Dell
4 22 (16.79%) Sun
5 16 (12.21%) Avaya
5 16 (12.21%) VMware
6 13 (9.92%) Cisco
7 12 (9.16%) BT
7 12 (9.16%) NEC
7 12 (9.16%) Samsung
8 10 (7.63%) Dell Compellent
8 10 (7.63%) EMC
8 10 (7.63%) EqualLogic
8 10 (7.63%) SonicWALL
9 7 (5.34%) Citrix
10 6 (4.58%) Mitel
10 6 (4.58%) Nintex
10 6 (4.58%) Remedy
11 5 (3.82%) Hitachi