Period
to 3 June 2020

The following table provides summary statistics for permanent job vacancies advertised in the East Midlands with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 3 June 2020 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > East Midlands
6 months to
3 Jun 2020
Same period 2019 Same period 2018
Rank 68 94 87
Rank change year-on-year +26 -7 +4
Permanent jobs citing SLA 84 121 170
As % of all permanent jobs advertised in the East Midlands 3.58% 3.05% 3.38%
As % of the Quality Assurance & Compliance category 27.01% 19.24% 24.82%
Number of salaries quoted 70 101 145
Median annual salary £28,250 £27,000 £30,000
Median salary % change year-on-year +4.63% -10.00% -13.04%
10th Percentile £20,500 £17,250 £21,000
90th Percentile £47,500 £43,750 £50,750
England median annual salary £40,000 £39,375 £37,500
% change year-on-year +1.59% +5.00% -

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the East Midlands with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
East Midlands
Permanent vacancies with a requirement for quality assurance or compliance skills 311 629 685
As % of all permanent IT jobs advertised in the East Midlands 13.27% 15.85% 13.62%
Number of salaries quoted 254 464 539
Median annual salary £42,500 £40,500 £42,000
Median salary % change year-on-year +4.94% -3.57% +2.44%
10th Percentile £23,663 £22,500 £23,700
90th Percentile £68,750 £60,875 £67,500
England median annual salary £55,000 £50,000 £50,000
% change year-on-year +10.00% - +5.26%

SLA
Job Vacancy Trend in the East Midlands

Job postings citing SLA as a proportion of all IT jobs advertised in the East Midlands.

Job vacancy trend for SLA in the East Midlands

SLA
Salary Trend in the East Midlands

3-month moving average salary quoted in jobs citing SLA in the East Midlands.

Salary trend for SLA in the East Midlands

SLA
Salary Histogram in the East Midlands

Salary distribution for jobs citing SLA in the East Midlands over the 6 months to 3 June 2020.

Salary histogram for SLA in the East Midlands

SLA
Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the East Midlands region over the 6 months to 3 June 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Nottinghamshire +16 33 £37,500 +92.31% 1
Leicestershire +45 31 £27,500 -8.33% 1
Derbyshire +8 9 £27,500 +10.00% 1
Northamptonshire +7 7 £24,250 -30.71%
Lincolnshire +1 4 £32,500 +66.67%
SLA
England

For the 6 months to 3 June 2020, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East Midlands region with a requirement for SLA.

1 32 (38.10%) Microsoft
2 30 (35.71%) Microsoft Office
2 30 (35.71%) Windows
2 30 (35.71%) Problem-Solving
3 24 (28.57%) ITIL
4 23 (27.38%) Active Directory
5 21 (25.00%) HP
6 19 (22.62%) Service Management
7 17 (20.24%) Dell
7 17 (20.24%) Sun
7 17 (20.24%) IBM
8 16 (19.05%) A+ Certification
8 16 (19.05%) Proactive Monitoring
9 14 (16.67%) Service Delivery
10 13 (15.48%) Azure
10 13 (15.48%) Mentoring
10 13 (15.48%) Customer Requirements
10 13 (15.48%) Public Sector
11 12 (14.29%) Windows Server
11 12 (14.29%) SharePoint
12 10 (11.90%) Remedy
12 10 (11.90%) Microsoft Certification
12 10 (11.90%) Security Management
12 10 (11.90%) Workflow
12 10 (11.90%) Migration
12 10 (11.90%) Azure Active Directory
12 10 (11.90%) Windows Server 2012
12 10 (11.90%) Nintex
12 10 (11.90%) Power Automate
12 10 (11.90%) Power Platform

SLA
Co-occurring IT Skills in the East Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (14.29%) SharePoint
2 3 (3.57%) IIS
3 1 (1.19%) Apache
3 1 (1.19%) Skype for Business
3 1 (1.19%) Tomcat
3 1 (1.19%) WebLogic
Applications
1 30 (35.71%) Microsoft Office
Cloud Services
1 13 (15.48%) Azure
2 10 (11.90%) Azure Active Directory
2 10 (11.90%) Power Automate
2 10 (11.90%) Power Platform
3 8 (9.52%) Office 365
4 6 (7.14%) ShareGate
5 5 (5.95%) AWS
5 5 (5.95%) Cloud Computing
6 3 (3.57%) SaaS
Communications & Networking
1 8 (9.52%) DNS
1 8 (9.52%) Firewall
2 6 (7.14%) TCP/IP
3 4 (4.76%) LAN
3 4 (4.76%) VoIP
3 4 (4.76%) WAN
4 3 (3.57%) ADSL
4 3 (3.57%) DHCP
5 2 (2.38%) Broadband
5 2 (2.38%) Cisco ASA
5 2 (2.38%) Cisco Firepower
5 2 (2.38%) Ethernet
5 2 (2.38%) Internet
5 2 (2.38%) ISDN
5 2 (2.38%) PSTN
5 2 (2.38%) Unified Communications
6 1 (1.19%) IP Telephony
6 1 (1.19%) PABX
6 1 (1.19%) Remote Desktop
6 1 (1.19%) Skype
Database & Business Intelligence
1 7 (8.33%) SQL Server
2 2 (2.38%) GIS
2 2 (2.38%) MySQL
3 1 (1.19%) OLAP
3 1 (1.19%) OLTP
3 1 (1.19%) Oracle Database
3 1 (1.19%) SQL Server 7
3 1 (1.19%) SQL Server Reporting Services
General
1 13 (15.48%) Public Sector
2 9 (10.71%) Local Government
3 6 (7.14%) Retail
4 3 (3.57%) Finance
4 3 (3.57%) Legal
5 1 (1.19%) Manufacturing
5 1 (1.19%) Telecoms
Job Titles
1 34 (40.48%) Analyst
2 20 (23.81%) Service Analyst
2 20 (23.81%) Service Desk Analyst
3 14 (16.67%) Support Analyst
4 13 (15.48%) Server Analyst
4 13 (15.48%) Service Desk Support
4 13 (15.48%) Service Desk Support Analyst
5 9 (10.71%) Server Support
5 9 (10.71%) Server Support Analyst
6 8 (9.52%) Hardware Engineer
6 8 (9.52%) Support Engineer
7 7 (8.33%) Field Engineer
7 7 (8.33%) IT Engineer
7 7 (8.33%) SharePoint Analyst
8 5 (5.95%) Desktop Support
8 5 (5.95%) Field Service Engineer
8 5 (5.95%) IT Manager
8 5 (5.95%) Operations Engineer
8 5 (5.95%) Service Manager
9 4 (4.76%) Desktop Engineer
Libraries, Frameworks & Software Standards
1 1 (1.19%) COM
1 1 (1.19%) LDAP
Miscellaneous
1 5 (5.95%) Management Information System
2 4 (4.76%) Driving Licence
2 4 (4.76%) EMC VMAX
2 4 (4.76%) EMC VNX
2 4 (4.76%) iPhone
2 4 (4.76%) iSeries
2 4 (4.76%) Microsoft Licensing
3 3 (3.57%) CMDB
4 2 (2.38%) Clustering
4 2 (2.38%) Data Centre
4 2 (2.38%) EPoS
4 2 (2.38%) NHS
4 2 (2.38%) Replication
5 1 (1.19%) Data Protection Act
5 1 (1.19%) Fat Client
5 1 (1.19%) Freedom of Information
5 1 (1.19%) Freedom of Information Act
5 1 (1.19%) Mainframe
5 1 (1.19%) Thin Client
5 1 (1.19%) Video Conferencing
Operating Systems
1 30 (35.71%) Windows
2 12 (14.29%) Windows Server
3 10 (11.90%) Windows Server 2012
4 7 (8.33%) Windows Server 2016
5 5 (5.95%) Windows Server 2008
6 3 (3.57%) Windows 7
7 2 (2.38%) AIX
7 2 (2.38%) Linux
7 2 (2.38%) Unix
7 2 (2.38%) Windows 10
7 2 (2.38%) Windows 8
8 1 (1.19%) Solaris
Processes & Methodologies
1 30 (35.71%) Problem-Solving
2 24 (28.57%) ITIL
3 19 (22.62%) Service Management
4 16 (19.05%) Proactive Monitoring
5 14 (16.67%) Service Delivery
6 13 (15.48%) Customer Requirements
6 13 (15.48%) Mentoring
7 10 (11.90%) Migration
7 10 (11.90%) Security Management
7 10 (11.90%) Workflow
8 6 (7.14%) Problem Management
8 6 (7.14%) Storage Management
9 5 (5.95%) Case Management
9 5 (5.95%) Knowledge Management
9 5 (5.95%) Server Management
10 4 (4.76%) Continuous Improvement
10 4 (4.76%) Disaster Recovery
10 4 (4.76%) Incident Management
10 4 (4.76%) Performance Tuning
10 4 (4.76%) Process Management
Programming Languages
1 9 (10.71%) SQL
2 5 (5.95%) T-SQL
3 2 (2.38%) PowerShell
4 1 (1.19%) C
4 1 (1.19%) PL/SQL
Qualifications
1 16 (19.05%) A+ Certification
2 10 (11.90%) Microsoft Certification
3 9 (10.71%) MCSE
4 6 (7.14%) Security Cleared
5 5 (5.95%) AWS Certification
5 5 (5.95%) MCITP
5 5 (5.95%) MCP
5 5 (5.95%) MCTS
6 4 (4.76%) Degree
6 4 (4.76%) ITIL Foundation Certificate
6 4 (4.76%) MCSA
7 3 (3.57%) CCNA
7 3 (3.57%) Cisco Certification
7 3 (3.57%) ITIL Certification
7 3 (3.57%) SC Cleared
8 2 (2.38%) ECDL
9 1 (1.19%) DV Cleared
9 1 (1.19%) Microsoft Certified Architect
9 1 (1.19%) OCA
9 1 (1.19%) OCP
Quality Assurance & Compliance
1 5 (5.95%) ISO/IEC 27001
2 2 (2.38%) GDPR
System Software
1 23 (27.38%) Active Directory
2 3 (3.57%) VMware Infrastructure
3 1 (1.19%) Hyper-V
3 1 (1.19%) Oracle RAC
3 1 (1.19%) Virtual Machines
3 1 (1.19%) VirtualBox
Systems Management
1 2 (2.38%) SCCM
2 1 (1.19%) Data Guard
2 1 (1.19%) Failover Clustering
2 1 (1.19%) Microsoft Clustering
2 1 (1.19%) Oracle Enterprise Manager
2 1 (1.19%) Oracle RMAN
2 1 (1.19%) Oracle Statspack
Vendors
1 32 (38.10%) Microsoft
2 21 (25.00%) HP
3 17 (20.24%) Dell
3 17 (20.24%) IBM
3 17 (20.24%) Sun
4 10 (11.90%) Nintex
4 10 (11.90%) Remedy
5 7 (8.33%) Capita
6 5 (5.95%) Cisco
6 5 (5.95%) VMware
7 4 (4.76%) Dell Compellent
7 4 (4.76%) EMC
7 4 (4.76%) EqualLogic
7 4 (4.76%) SonicWALL
8 3 (3.57%) Avaya
8 3 (3.57%) Citrix
9 2 (2.38%) BT
9 2 (2.38%) Mitel
9 2 (2.38%) NEC
9 2 (2.38%) Samsung