Period
to 19 November 2019

The following table provides summary statistics for permanent job vacancies advertised in the East Midlands with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 19 November 2019 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > East Midlands
6 months to
19 Nov 2019
Same period 2018 Same period 2017
Rank 58 83 95
Rank change year-on-year +25 +12 -35
Permanent jobs citing SLA 177 160 148
As % of all permanent IT jobs advertised in the East Midlands 4.44% 3.44% 2.88%
As % of the Quality Assurance & Compliance category 32.30% 25.40% 21.73%
Number of salaries quoted 142 107 106
East Midlands median annual salary £30,000 £30,000 £32,500
Median salary % change year-on-year - -7.69% -18.75%
10th Percentile £18,750 £18,500 £21,000
90th Percentile £45,000 £48,750 £58,750
England median annual salary £40,000 £40,000 £37,500
% change year-on-year - +6.67% -

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the East Midlands with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
East Midlands
Permanent vacancies with a requirement for quality assurance or compliance skills 548 630 681
As % of all permanent IT jobs advertised in the East Midlands 13.75% 13.56% 13.25%
Number of salaries quoted 427 496 541
East Midlands median annual salary £37,500 £42,000 £45,000
Median salary % change year-on-year -10.71% -6.67% +5.88%
10th Percentile £21,250 £24,000 £26,250
90th Percentile £60,500 £65,000 £65,000
England median annual salary £50,000 £50,000 £50,000

SLA
Job Vacancy Trend in the East Midlands

Job postings citing SLA as a percentage of all IT jobs advertised in the East Midlands.

Job vacancy trend for SLA in the East Midlands

SLA
Salary Trend in the East Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in the East Midlands.

Salary trend for SLA in the East Midlands

SLA
Salary Histogram in the East Midlands

The salary distribution of IT jobs citing SLA in the East Midlands over the 6 months to 19 November 2019.

Salary histogram for SLA in the East Midlands

SLA
Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the East Midlands region over the 6 months to 19 November 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Leicestershire +33 59 £30,000 -11.11% 7
Nottinghamshire +15 51 £32,500 +8.33% 16
Northamptonshire +61 43 £26,500 -31.39% 4
Derbyshire -28 15 £30,000 - 4
Lincolnshire -6 6 £23,500 -6.00% 2
SLA
England

For the 6 months to 19 November 2019, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East Midlands region with a requirement for SLA.

1 82 (46.33%) ITIL
2 61 (34.46%) Windows
3 54 (30.51%) Microsoft
4 48 (27.12%) Service Delivery
5 42 (23.73%) Problem-Solving
6 40 (22.60%) Service Management
7 38 (21.47%) VMware
8 35 (19.77%) Microsoft Office
9 34 (19.21%) VMware Infrastructure
10 33 (18.64%) Problem Management
11 29 (16.38%) WAN
11 29 (16.38%) ITSM
11 29 (16.38%) Windows Server
12 25 (14.12%) Office 365
12 25 (14.12%) IBM
12 25 (14.12%) Active Directory
12 25 (14.12%) Supplier Management
13 23 (12.99%) Supply Chain Management
13 23 (12.99%) Release Management
13 23 (12.99%) Service Delivery Management
14 22 (12.43%) Hyper-V
14 22 (12.43%) SQL
14 22 (12.43%) Telecoms
15 20 (11.30%) Finance
15 20 (11.30%) DHCP
15 20 (11.30%) DNS
15 20 (11.30%) Retail
16 19 (10.73%) Windows Server 2012
17 18 (10.17%) Proactive Monitoring
17 18 (10.17%) Change Management

SLA
Co-occurring IT Skills in the East Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (5.65%) SharePoint
2 9 (5.08%) Apache
2 9 (5.08%) IIS
3 8 (4.52%) MS Exchange
4 5 (2.82%) Exchange Server 2013
5 2 (1.13%) Exchange Server 2010
6 1 (0.56%) Skype for Business
Applications
1 35 (19.77%) Microsoft Office
2 6 (3.39%) Microsoft Excel
3 3 (1.69%) Microsoft PowerPoint
4 1 (0.56%) Microsoft Project
4 1 (0.56%) MS Visio
Business Applications
1 1 (0.56%) Visualfiles
Cloud Services
1 25 (14.12%) Office 365
2 11 (6.21%) Azure
3 10 (5.65%) AWS
4 4 (2.26%) AWS CloudFormation
5 3 (1.69%) Azure Active Directory
5 3 (1.69%) Cloud Computing
5 3 (1.69%) Power Platform
6 2 (1.13%) Microsoft Flow
6 2 (1.13%) ShareGate
Communications & Networking
1 29 (16.38%) WAN
2 20 (11.30%) DHCP
2 20 (11.30%) DNS
3 18 (10.17%) LAN
4 15 (8.47%) Firewall
4 15 (8.47%) TCP/IP
5 12 (6.78%) Internet
6 11 (6.21%) VLAN
7 10 (5.65%) H.323
7 10 (5.65%) RTP
7 10 (5.65%) VoIP
8 9 (5.08%) HTTP
8 9 (5.08%) HTTPS
8 9 (5.08%) ISDN
9 8 (4.52%) ADSL
9 8 (4.52%) Broadband
9 8 (4.52%) Ethernet
9 8 (4.52%) PSTN
9 8 (4.52%) SAN
9 8 (4.52%) Wi-Fi
Database & Business Intelligence
1 15 (8.47%) SQL Server
2 4 (2.26%) MariaDB
2 4 (2.26%) Oracle Database
3 2 (1.13%) Data Warehouse
3 2 (1.13%) SQL Server Integration Services
3 2 (1.13%) SQL Server Reporting Services
4 1 (0.56%) Azure SQL Database
4 1 (0.56%) Data Lake
4 1 (0.56%) GIS
4 1 (0.56%) OLAP
4 1 (0.56%) OLTP
4 1 (0.56%) Oracle Database 11g
4 1 (0.56%) Oracle Database 12c
4 1 (0.56%) Oracle Reports
4 1 (0.56%) Power BI
4 1 (0.56%) RDBMS
4 1 (0.56%) Relational Database
4 1 (0.56%) SQL Server 2014
4 1 (0.56%) SQL Server 2016
4 1 (0.56%) SQL Server Analysis Services
Development Applications
1 4 (2.26%) Git (software)
2 2 (1.13%) Visual Studio
3 1 (0.56%) JIRA
General
1 22 (12.43%) Telecoms
2 20 (11.30%) Finance
2 20 (11.30%) Retail
3 4 (2.26%) Manufacturing
4 2 (1.13%) Legal
4 2 (1.13%) Public Sector
5 1 (0.56%) Electronics
Job Titles
1 39 (22.03%) Analyst
2 36 (20.34%) Service Manager
3 33 (18.64%) Delivery Manager
3 33 (18.64%) Service Delivery Manager
4 20 (11.30%) Service Analyst
4 20 (11.30%) Service Desk Analyst
5 19 (10.73%) Field Engineer
6 17 (9.60%) Support Analyst
7 16 (9.04%) IT Manager
8 15 (8.47%) Support Engineer
9 14 (7.91%) 1st Line Support
9 14 (7.91%) Field Service Engineer
9 14 (7.91%) IT Services Manager
10 12 (6.78%) IT Services Delivery Manager
10 12 (6.78%) Server Engineer
10 12 (6.78%) Technical Support
11 11 (6.21%) Field Service Hardware Engineer
11 11 (6.21%) Hardware Engineer
11 11 (6.21%) IT Support
11 11 (6.21%) Supply Chain Manager
Libraries, Frameworks & Software Standards
1 5 (2.82%) .NET
2 4 (2.26%) ASP.NET
3 1 (0.56%) MDX
3 1 (0.56%) Web Services
Miscellaneous
1 11 (6.21%) EMC VMAX
1 11 (6.21%) EMC VNX
1 11 (6.21%) iSeries
2 10 (5.65%) Analytical Skills
3 5 (2.82%) CMDB
3 5 (2.82%) Management Information System
3 5 (2.82%) Self-Motivation
4 4 (2.26%) Data Centre
4 4 (2.26%) FMCG
4 4 (2.26%) Linux Command Line
5 3 (1.69%) NHS
5 3 (1.69%) Smart Meter
5 3 (1.69%) Virtual Team
6 2 (1.13%) AS400
6 2 (1.13%) CCTV
6 2 (1.13%) Mainframe
6 2 (1.13%) Microsoft Licensing
7 1 (0.56%) Driving Licence
7 1 (0.56%) Replication
7 1 (0.56%) Smartphone
Operating Systems
1 61 (34.46%) Windows
2 29 (16.38%) Windows Server
3 19 (10.73%) Windows Server 2012
4 17 (9.60%) Windows Server 2008
5 16 (9.04%) Linux
6 12 (6.78%) Unix
7 10 (5.65%) AIX
7 10 (5.65%) Windows 10
7 10 (5.65%) Windows 8
8 8 (4.52%) Oracle Linux
9 6 (3.39%) Windows 7
10 2 (1.13%) Solaris
10 2 (1.13%) Windows Server 2003
11 1 (0.56%) Mac OS
Processes & Methodologies
1 82 (46.33%) ITIL
2 48 (27.12%) Service Delivery
3 42 (23.73%) Problem-Solving
4 40 (22.60%) Service Management
5 33 (18.64%) Problem Management
6 29 (16.38%) ITSM
7 25 (14.12%) Supplier Management
8 23 (12.99%) Release Management
8 23 (12.99%) Service Delivery Management
8 23 (12.99%) Supply Chain Management
9 18 (10.17%) Change Management
9 18 (10.17%) Proactive Monitoring
10 17 (9.60%) Customer Requirements
11 13 (7.34%) Continuous Improvement
12 12 (6.78%) Disaster Recovery
13 11 (6.21%) Incident Management
13 11 (6.21%) Project Management
13 11 (6.21%) Stakeholder Management
13 11 (6.21%) Storage Management
14 10 (5.65%) Coaching
Programming Languages
1 22 (12.43%) SQL
2 5 (2.82%) PowerShell
3 4 (2.26%) Python
3 4 (2.26%) T-SQL
4 3 (1.69%) C#
5 2 (1.13%) PL/SQL
6 1 (0.56%) Data Analysis Expressions (DAX)
6 1 (0.56%) VB
Qualifications
1 16 (9.04%) ITIL Certification
2 14 (7.91%) CCNA
2 14 (7.91%) Cisco Certification
3 12 (6.78%) Degree
4 10 (5.65%) A+ Certification
5 9 (5.08%) Microsoft Certification
6 7 (3.95%) MCSE
7 5 (2.82%) MCITP
8 3 (1.69%) AWS Certification
8 3 (1.69%) CCNP
8 3 (1.69%) MCTS
8 3 (1.69%) OCA
8 3 (1.69%) Oracle Certification
8 3 (1.69%) Security Cleared
9 2 (1.13%) GNVQ
9 2 (1.13%) MCP
9 2 (1.13%) MCSA
9 2 (1.13%) OCP
9 2 (1.13%) SC Cleared
10 1 (0.56%) CTC Cleared
Quality Assurance & Compliance
1 5 (2.82%) ISO/IEC 27001
2 2 (1.13%) Data Quality
2 2 (1.13%) GDPR
3 1 (0.56%) NIST
3 1 (0.56%) PCI DSS
3 1 (0.56%) QA
System Software
1 34 (19.21%) VMware Infrastructure
2 25 (14.12%) Active Directory
3 22 (12.43%) Hyper-V
4 9 (5.08%) VirtualBox
5 5 (2.82%) Firmware
6 2 (1.13%) Docker
6 2 (1.13%) Oracle RAC
7 1 (0.56%) Terminal Services
7 1 (0.56%) Virtual Machines
7 1 (0.56%) XenApp
Systems Management
1 4 (2.26%) Ansible
1 4 (2.26%) Opscode Chef
1 4 (2.26%) Puppet
1 4 (2.26%) Terraform
2 2 (1.13%) Data Guard
2 2 (1.13%) Icinga
2 2 (1.13%) Nagios
2 2 (1.13%) Oracle Enterprise Manager
2 2 (1.13%) Oracle RMAN
2 2 (1.13%) Oracle Statspack
2 2 (1.13%) SCOM
Vendors
1 54 (30.51%) Microsoft
2 38 (21.47%) VMware
3 25 (14.12%) IBM
4 18 (10.17%) Avaya
5 17 (9.60%) Dell
5 17 (9.60%) HP
5 17 (9.60%) Sun
6 16 (9.04%) Oracle
7 15 (8.47%) Cisco
8 11 (6.21%) Dell Compellent
8 11 (6.21%) EMC
8 11 (6.21%) EqualLogic
8 11 (6.21%) SonicWALL
9 8 (4.52%) BT
9 8 (4.52%) Citrix
9 8 (4.52%) Mitel
9 8 (4.52%) NEC
9 8 (4.52%) Red Hat
9 8 (4.52%) Samsung
10 6 (3.39%) Hitachi