Period
to 27 May 2019

The following table provides summary statistics for permanent job vacancies advertised in the East Midlands with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 27 May 2019 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > East Midlands
6 months to
27 May 2019
Same period 2018 Same period 2017
Rank 96 87 91
Rank change year-on-year -9 +4 -17
Permanent jobs citing SLA 115 170 165
As % of all permanent IT jobs advertised in the East Midlands 2.87% 3.39% 2.93%
As % of the Quality Assurance & Compliance category 18.14% 24.75% 25.42%
Number of salaries quoted 97 144 158
East Midlands median annual salary £26,000 £30,500 £35,000
Median salary % change year-on-year -14.75% -12.86% -3.11%
10th Percentile £17,250 £21,000 £18,000
90th Percentile £43,750 £50,875 £67,500
England median annual salary £37,500 £37,500 £37,500

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the East Midlands with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
East Midlands
Permanent vacancies with a requirement for quality assurance or compliance skills 634 687 649
As % of all permanent IT jobs advertised in the East Midlands 15.80% 13.71% 11.54%
Number of salaries quoted 468 535 527
East Midlands median annual salary £42,000 £42,500 £40,000
Median salary % change year-on-year -1.18% +6.25% -
10th Percentile £23,000 £23,600 £21,250
90th Percentile £62,500 £67,500 £65,000
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% -1.04%

SLA
Job Vacancy Trend in the East Midlands

Job postings citing SLA as a percentage of all IT jobs advertised in the East Midlands.

Job vacancy trend for SLA in the East Midlands

SLA
Salary Trend in the East Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in the East Midlands.

Salary trend for SLA in the East Midlands

SLA
Salary Histogram in the East Midlands

The salary distribution of IT jobs citing SLA in the East Midlands over the 6 months to 27 May 2019.

Salary histogram for SLA in the East Midlands

SLA
Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the East Midlands region over the 6 months to 27 May 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Nottinghamshire +21 36 £18,000 -32.71% 1
Leicestershire -36 34 £30,000 -4.00% 2
Northamptonshire +8 23 £33,750 -19.64% 3
Derbyshire +3 17 £25,000 -5.66%
Lincolnshire +5 4 £19,500 -17.02%
SLA
England

For the 6 months to 27 May 2019, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East Midlands region with a requirement for SLA.

1 65 (56.52%) ITIL
2 48 (41.74%) Windows
2 48 (41.74%) Microsoft
3 43 (37.39%) Service Management
4 42 (36.52%) Problem-Solving
5 28 (24.35%) VMware
6 27 (23.48%) Office 365
7 26 (22.61%) Retail
7 26 (22.61%) Active Directory
8 24 (20.87%) Service Delivery
8 24 (20.87%) Incident Management
9 22 (19.13%) SharePoint
10 20 (17.39%) Windows Server
11 19 (16.52%) MS Exchange
12 18 (15.65%) Microsoft Office
12 18 (15.65%) Wireless
13 17 (14.78%) Telecoms
13 17 (14.78%) Remedy
13 17 (14.78%) SQL
13 17 (14.78%) Microsoft Excel
13 17 (14.78%) Smart Meter
13 17 (14.78%) Analytical Skills
14 16 (13.91%) B2B
15 15 (13.04%) Cisco
16 14 (12.17%) Manufacturing
16 14 (12.17%) Problem Management
17 13 (11.30%) CRM
17 13 (11.30%) Service Delivery Management
18 12 (10.43%) ERP
18 12 (10.43%) McAfee

SLA
Co-occurring IT Skills in the East Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (19.13%) SharePoint
2 19 (16.52%) MS Exchange
3 2 (1.74%) Exchange Server 2010
4 1 (0.87%) NetWeaver
Applications
1 18 (15.65%) Microsoft Office
2 17 (14.78%) Microsoft Excel
3 1 (0.87%) Microsoft PowerPoint
Business Applications
1 1 (0.87%) Dynamics AX
1 1 (0.87%) NetSuite
1 1 (0.87%) Oracle EBS
1 1 (0.87%) Oracle EBS R12
1 1 (0.87%) Oracle iProcurement
1 1 (0.87%) SAP S/4HANA
Cloud Services
1 27 (23.48%) Office 365
2 5 (4.35%) Microsoft Azure
3 4 (3.48%) Amazon AWS
4 2 (1.74%) AWS CloudFormation
5 1 (0.87%) Cloud Computing
Communications & Networking
1 18 (15.65%) Wireless
2 8 (6.96%) WAN
3 7 (6.09%) DHCP
3 7 (6.09%) Internet
4 6 (5.22%) NAS
4 6 (5.22%) TCP/IP
4 6 (5.22%) VLAN
4 6 (5.22%) VoIP
5 5 (4.35%) H.323
5 5 (4.35%) RTP
6 4 (3.48%) VPN
7 3 (2.61%) Extranet
7 3 (2.61%) Intranet
7 3 (2.61%) LAN
7 3 (2.61%) SAN
7 3 (2.61%) Skype
8 2 (1.74%) Firewall
8 2 (1.74%) SSL
9 1 (0.87%) DNS
9 1 (0.87%) ISDN
Database & Business Intelligence
1 11 (9.57%) SQL Server
2 8 (6.96%) SQL Server Reporting Services
3 2 (1.74%) MariaDB
3 2 (1.74%) Oracle Database
3 2 (1.74%) Oracle Database 10g
3 2 (1.74%) Oracle Database 11g
3 2 (1.74%) Oracle Database 12c
3 2 (1.74%) Oracle9i Database
4 1 (0.87%) Data Warehouse
4 1 (0.87%) RDBMS
4 1 (0.87%) Relational Database
4 1 (0.87%) SAP Data Services
4 1 (0.87%) SAP HANA
4 1 (0.87%) SQL Server 2016
4 1 (0.87%) SQL Server 7
Development Applications
1 3 (2.61%) Git (software)
2 1 (0.87%) Jenkins
2 1 (0.87%) Subversion
2 1 (0.87%) TeamCity
General
1 26 (22.61%) Retail
2 17 (14.78%) Telecoms
3 14 (12.17%) Manufacturing
4 9 (7.83%) Finance
5 1 (0.87%) Electronics
5 1 (0.87%) Law
5 1 (0.87%) Legal
5 1 (0.87%) Marketing
Job Titles
1 46 (40.00%) Analyst
2 23 (20.00%) IT Analyst
3 21 (18.26%) Service Analyst
4 20 (17.39%) Service Manager
5 19 (16.52%) Service Desk Analyst
6 15 (13.04%) Support Analyst
7 14 (12.17%) Delivery Manager
7 14 (12.17%) IT Support
7 14 (12.17%) Services Delivery Manager
8 11 (9.57%) Customer Analyst
8 11 (9.57%) IT Support Analyst
9 8 (6.96%) SQL Analyst
9 8 (6.96%) SSRS Analyst
10 7 (6.09%) Support Engineer
11 6 (5.22%) Technical Support
12 5 (4.35%) 2nd Line Service Desk Analyst
12 5 (4.35%) 3rd Line Engineer
12 5 (4.35%) Infrastructure Engineer
12 5 (4.35%) IT Engineer
12 5 (4.35%) Service Desk Engineer
Libraries, Frameworks & Software Standards
1 8 (6.96%) REST
1 8 (6.96%) SOAP
1 8 (6.96%) Web Services
2 4 (3.48%) .NET
3 3 (2.61%) ASP.NET
4 1 (0.87%) SAP Basis
4 1 (0.87%) XML
Miscellaneous
1 17 (14.78%) Analytical Skills
1 17 (14.78%) Smart Meter
2 6 (5.22%) Replication
3 5 (4.35%) Self-Motivation
4 4 (3.48%) Data Centre
4 4 (3.48%) Fat Client
4 4 (3.48%) Management Information System
4 4 (3.48%) Thin Client
5 3 (2.61%) iPad
5 3 (2.61%) iPhone
6 2 (1.74%) Linux Command Line
6 2 (1.74%) Virtual Team
7 1 (0.87%) CCTV
7 1 (0.87%) Clustering
7 1 (0.87%) Driving Licence
Operating Systems
1 48 (41.74%) Windows
2 20 (17.39%) Windows Server
3 10 (8.70%) Windows Server 2012
4 9 (7.83%) Windows 10
5 8 (6.96%) Android
6 6 (5.22%) Windows 8
6 6 (5.22%) Windows Server 2003
7 5 (4.35%) Apple iOS
7 5 (4.35%) Linux
7 5 (4.35%) Windows 7
8 2 (1.74%) Unix
9 1 (0.87%) AIX
9 1 (0.87%) HPUX
9 1 (0.87%) Mac OS
9 1 (0.87%) Solaris
9 1 (0.87%) Windows Server 2008
9 1 (0.87%) Windows Vista
9 1 (0.87%) Windows XP
Processes & Methodologies
1 65 (56.52%) ITIL
2 43 (37.39%) Service Management
3 42 (36.52%) Problem-Solving
4 24 (20.87%) Incident Management
4 24 (20.87%) Service Delivery
5 16 (13.91%) B2B
6 14 (12.17%) Problem Management
7 13 (11.30%) CRM
7 13 (11.30%) Service Delivery Management
8 12 (10.43%) ERP
9 11 (9.57%) Customer Requirements
10 10 (8.70%) ITSM
11 9 (7.83%) Continuous Improvement
11 9 (7.83%) ITIL V3
11 9 (7.83%) Supplier Management
11 9 (7.83%) Supply Chain Management
12 8 (6.96%) Release Management
13 7 (6.09%) Change Management
13 7 (6.09%) Knowledge Management
14 5 (4.35%) Software Engineering
Programming Languages
1 17 (14.78%) SQL
2 8 (6.96%) VBScript
3 4 (3.48%) PowerShell
4 2 (1.74%) Python
5 1 (0.87%) C#
5 1 (0.87%) Java
5 1 (0.87%) PL/SQL
Qualifications
1 9 (7.83%) CCNA
1 9 (7.83%) Cisco Certification
1 9 (7.83%) Microsoft Certification
2 8 (6.96%) Degree
3 7 (6.09%) ITIL Certification
4 6 (5.22%) MCP
4 6 (5.22%) MCSE
5 5 (4.35%) A+ Certification
5 5 (4.35%) MCITP
6 4 (3.48%) ITIL Foundation Certificate
6 4 (3.48%) Security Cleared
7 3 (2.61%) SC Cleared
8 1 (0.87%) BPSS Clearance
8 1 (0.87%) CTC Cleared
8 1 (0.87%) MCSA
8 1 (0.87%) MCTS
8 1 (0.87%) Microsoft Certified Architect
Quality Assurance & Compliance
1 2 (1.74%) ISO/IEC 27001
1 2 (1.74%) QA
2 1 (0.87%) GDPR
2 1 (0.87%) ISO 9001
System Software
1 26 (22.61%) Active Directory
2 12 (10.43%) VMware Infrastructure
3 10 (8.70%) Hyper-V
4 2 (1.74%) Oracle Clusterware
5 1 (0.87%) Citrix Hypervisor
5 1 (0.87%) Oracle RAC
5 1 (0.87%) XenApp
Systems Management
1 2 (1.74%) Ansible
1 2 (1.74%) Opscode Chef
1 2 (1.74%) Puppet
1 2 (1.74%) Terraform
2 1 (0.87%) Backup Exec
2 1 (0.87%) Failover Clustering
2 1 (0.87%) Microsoft Clustering
2 1 (0.87%) Oracle RMAN
2 1 (0.87%) SCCM
Vendors
1 48 (41.74%) Microsoft
2 28 (24.35%) VMware
3 17 (14.78%) Remedy
4 15 (13.04%) Cisco
5 12 (10.43%) McAfee
6 9 (7.83%) Citrix
7 7 (6.09%) Avaya
8 5 (4.35%) Dell
8 5 (4.35%) HP
9 4 (3.48%) Hitachi
9 4 (3.48%) IBM
9 4 (3.48%) Oracle
9 4 (3.48%) Sun
10 3 (2.61%) SAP
11 2 (1.74%) SaltStack
11 2 (1.74%) Veeam
12 1 (0.87%) Barracuda Networks
12 1 (0.87%) Egenera
12 1 (0.87%) Meraki
12 1 (0.87%) ServiceNow