Period
to 16 August 2018

The following table provides summary statistics for permanent job vacancies advertised in the East Midlands with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 16 August 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > East Midlands
6 months to
16 Aug 2018
Same period 2017 Same period 2016
Rank 89 114 60
Rank change year-on-year +25 -54 +12
Permanent jobs citing SLA 154 129 267
As % of all permanent IT jobs advertised in the East Midlands 3.14% 2.40% 4.13%
As % of the Quality Assurance & Compliance category 24.37% 22.71% 25.36%
Number of salaries quoted 121 111 176
East Midlands median annual salary £32,000 £29,000 £38,000
Median salary % change year-on-year +10.34% -23.68% +26.67%
10th Percentile £20,000 £20,163 £20,063
90th Percentile £52,500 £53,750 £63,750
England median annual salary £39,000 £37,500 £37,500
% change year-on-year +4.00% - +1.35%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the East Midlands with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
East Midlands
Permanent vacancies with a requirement for quality assurance or compliance skills 632 568 1,053
As % of all permanent IT jobs advertised in the East Midlands 12.90% 10.59% 16.30%
Number of salaries quoted 509 441 803
East Midlands median annual salary £41,500 £42,500 £41,000
Median salary % change year-on-year -2.35% +3.66% +5.13%
10th Percentile £24,000 £22,500 £24,050
90th Percentile £70,000 £62,500 £63,750
England median annual salary £50,000 £50,000 £50,000

SLA
Job Vacancy Trend in the East Midlands

Job postings citing SLA as a percentage of all IT jobs advertised in the East Midlands.

Job vacancy trend for SLA in the East Midlands

SLA
Salary Trend in the East Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in the East Midlands.

Salary trend for SLA in the East Midlands

SLA
Salary Histogram in the East Midlands

The salary distribution of IT jobs citing SLA in the East Midlands over the 6 months to 16 August 2018.

Salary histogram for SLA in the East Midlands

SLA
Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the East Midlands region over the 6 months to 16 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Derbyshire +9 45 £30,000 +39.53% 2
Leicestershire +3 45 £32,500 +8.33% 3
Nottinghamshire +24 30 £26,750 -17.69% 4
Northamptonshire -25 17 £41,000 +13.10%
Lincolnshire +16 16 £18,500 -26.00%
SLA
England

For the 6 months to 16 August 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East Midlands region with a requirement for SLA.

1 82 (53.25%) Windows
2 66 (42.86%) ITIL
3 63 (40.91%) Microsoft
4 55 (35.71%) Active Directory
5 37 (24.03%) Windows Server
6 33 (21.43%) Microsoft Azure
7 30 (19.48%) Cisco
8 29 (18.83%) Windows Server 2012
9 28 (18.18%) Data Centre
9 28 (18.18%) Customer Requirements
10 27 (17.53%) Hyper-V
10 27 (17.53%) SQL Server
11 25 (16.23%) Microsoft Office
11 25 (16.23%) Problem Management
12 24 (15.58%) SQL
13 23 (14.94%) LAN
13 23 (14.94%) ITSM
13 23 (14.94%) VMware
14 22 (14.29%) Finance
14 22 (14.29%) Remedy
14 22 (14.29%) WAN
14 22 (14.29%) DNS
14 22 (14.29%) Windows 7
14 22 (14.29%) Office 365
15 21 (13.64%) ITIL V3
15 21 (13.64%) VMware Infrastructure
15 21 (13.64%) Microsoft Certification
15 21 (13.64%) Firewall
15 21 (13.64%) Migration
16 20 (12.99%) SCCM

SLA
Co-occurring IT Skills in the East Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (11.04%) MS Exchange
2 16 (10.39%) SharePoint
2 16 (10.39%) Skype for Business
3 8 (5.19%) IBM Notes
4 5 (3.25%) Exchange Server 2013
4 5 (3.25%) Site Server
5 4 (2.60%) Blackberry Enterprise Server
6 3 (1.95%) CMS
6 3 (1.95%) EPiServer
6 3 (1.95%) Exchange Server 2010
6 3 (1.95%) Kentico
6 3 (1.95%) Sitecore CMS
6 3 (1.95%) Umbraco
7 2 (1.30%) IIS
Applications
1 25 (16.23%) Microsoft Office
2 8 (5.19%) Microsoft Excel
3 7 (4.55%) Microsoft PowerPoint
Business Applications
1 11 (7.14%) Remedy ITSM
2 2 (1.30%) Dynamics CRM
3 1 (0.65%) assyst
3 1 (0.65%) Dynamics NAV
Cloud Services
1 33 (21.43%) Microsoft Azure
2 22 (14.29%) Office 365
3 9 (5.84%) Azure Active Directory
4 6 (3.90%) Amazon AWS
5 5 (3.25%) Cloud Computing
5 5 (3.25%) Mimecast
6 2 (1.30%) G Suite
7 1 (0.65%) Boomi
7 1 (0.65%) Google App Engine
7 1 (0.65%) Google Cloud Platform
7 1 (0.65%) PaaS
Communications & Networking
1 23 (14.94%) LAN
2 22 (14.29%) DNS
2 22 (14.29%) WAN
3 21 (13.64%) Firewall
4 19 (12.34%) Internet
5 16 (10.39%) TCP/IP
6 15 (9.74%) Skype
7 13 (8.44%) VoIP
8 12 (7.79%) Wireless
9 9 (5.84%) DHCP
9 9 (5.84%) Ethernet
10 7 (4.55%) Broadband
10 7 (4.55%) IPsec
10 7 (4.55%) VLAN
11 6 (3.90%) WLAN
12 5 (3.25%) SAN
13 4 (2.60%) Remote Desktop
13 4 (2.60%) Unified Communications
14 2 (1.30%) ISDN
14 2 (1.30%) VPN
Database & Business Intelligence
1 27 (17.53%) SQL Server
2 3 (1.95%) SQL Server 2008
3 1 (0.65%) MySQL
3 1 (0.65%) Relational Database
3 1 (0.65%) SQL Server 2012
3 1 (0.65%) SQL Server Analysis Services
3 1 (0.65%) SQL Server Integration Services
3 1 (0.65%) SQL Server Reporting Services
Development Applications
1 3 (1.95%) Bitbucket
1 3 (1.95%) Git (software)
1 3 (1.95%) Octopus Deploy
1 3 (1.95%) Subversion
2 2 (1.30%) AdminStudio
2 2 (1.30%) MSI
3 1 (0.65%) Team Foundation Server
General
1 22 (14.29%) Finance
2 20 (12.99%) Retail
3 11 (7.14%) Telecoms
4 4 (2.60%) Games
5 2 (1.30%) Automotive
5 2 (1.30%) Back Office
5 2 (1.30%) Manufacturing
5 2 (1.30%) Marketing
6 1 (0.65%) Aerospace
6 1 (0.65%) Banking
6 1 (0.65%) Billing
6 1 (0.65%) Law
6 1 (0.65%) Legal
Job Titles
1 37 (24.03%) Analyst
1 37 (24.03%) Support Engineer
2 25 (16.23%) IT Support
3 23 (14.94%) Applications Support
4 21 (13.64%) Support Analyst
5 18 (11.69%) Desktop Support
6 16 (10.39%) 2nd Line Support
6 16 (10.39%) 3rd Line Engineer
6 16 (10.39%) IT Analyst
7 15 (9.74%) Developer
7 15 (9.74%) IT Support Analyst
8 14 (9.09%) 3rd Line Support
9 13 (8.44%) 2nd Line Engineer
9 13 (8.44%) 2nd Line Support Engineer
9 13 (8.44%) Applications Engineer
10 12 (7.79%) Applications Support Analyst
10 12 (7.79%) Service Analyst
10 12 (7.79%) Service Desk Analyst
11 11 (7.14%) Applications Support Engineer
12 10 (6.49%) Service Desk Engineer
Libraries, Frameworks & Software Standards
1 13 (8.44%) .NET
2 11 (7.14%) AngularJS
2 11 (7.14%) CSS
2 11 (7.14%) HTML
3 9 (5.84%) ASP.NET
4 6 (3.90%) ASP.NET Web API
4 6 (3.90%) Spring
5 5 (3.25%) Ajax
5 5 (3.25%) ASP.NET MVC
5 5 (3.25%) HTML5
5 5 (3.25%) KnockoutJS
6 3 (1.95%) CSS3
7 2 (1.30%) JSON
8 1 (0.65%) REST
8 1 (0.65%) SOAP
8 1 (0.65%) Web Services
8 1 (0.65%) XML
Miscellaneous
1 28 (18.18%) Data Centre
2 12 (7.79%) Analytical Skills
3 11 (7.14%) Management Information System
4 8 (5.19%) Blackberry
4 8 (5.19%) Client/Server
5 7 (4.55%) iSeries
6 6 (3.90%) EMC VMAX
6 6 (3.90%) EMC VNX
7 4 (2.60%) PKI
8 3 (1.95%) Self-Motivation
9 2 (1.30%) Clustering
9 2 (1.30%) EPoS
9 2 (1.30%) iPad
9 2 (1.30%) Smart Meter
9 2 (1.30%) Video Conferencing
10 1 (0.65%) CESG
10 1 (0.65%) Computer Science
10 1 (0.65%) Hybrid Cloud
10 1 (0.65%) NHS
Operating Systems
1 82 (53.25%) Windows
2 37 (24.03%) Windows Server
3 29 (18.83%) Windows Server 2012
4 22 (14.29%) Windows 7
5 20 (12.99%) Windows 10
6 18 (11.69%) Windows Server 2008
7 14 (9.09%) Linux
8 10 (6.49%) Apple iOS
9 7 (4.55%) Oracle Linux
9 7 (4.55%) Red Hat Enterprise Linux
10 3 (1.95%) Unix
11 2 (1.30%) Android
11 2 (1.30%) Mac OS
11 2 (1.30%) Mac OS X
11 2 (1.30%) Windows 8
11 2 (1.30%) Windows XP
12 1 (0.65%) AIX
Processes & Methodologies
1 66 (42.86%) ITIL
2 28 (18.18%) Customer Requirements
3 25 (16.23%) Problem Management
4 23 (14.94%) ITSM
5 21 (13.64%) ITIL V3
5 21 (13.64%) Migration
6 18 (11.69%) Service Management
6 18 (11.69%) Supplier Management
7 17 (11.04%) Incident Management
8 16 (10.39%) Change Management
9 14 (9.09%) Agile Software Development
9 14 (9.09%) Problem-Solving
10 13 (8.44%) Service Delivery
11 11 (7.14%) Infrastructure Engineering
11 11 (7.14%) Root Cause Analysis
11 11 (7.14%) Time Management
12 10 (6.49%) Antivirus Management
12 10 (6.49%) Disaster Recovery
13 9 (5.84%) Data Centre Operations
14 8 (5.19%) Server Management
Programming Languages
1 24 (15.58%) SQL
2 18 (11.69%) PowerShell
3 13 (8.44%) C#
3 13 (8.44%) JavaScript
4 10 (6.49%) Java
5 9 (5.84%) T-SQL
6 5 (3.25%) PHP
7 4 (2.60%) VBScript
8 2 (1.30%) VB
9 1 (0.65%) C
9 1 (0.65%) PL/SQL
9 1 (0.65%) VB.NET
Qualifications
1 21 (13.64%) Microsoft Certification
2 20 (12.99%) CCNA
2 20 (12.99%) Cisco Certification
3 18 (11.69%) MCSE
4 15 (9.74%) MCSA
5 14 (9.09%) MCP
6 12 (7.79%) SC Cleared
6 12 (7.79%) Security Cleared
7 9 (5.84%) A+ Certification
8 8 (5.19%) ACDT
8 8 (5.19%) ACHDS
8 8 (5.19%) ACTC
8 8 (5.19%) MCDST
8 8 (5.19%) MCSM
8 8 (5.19%) Network+ Certification
9 7 (4.55%) CCNP
9 7 (4.55%) ITIL Certification
10 4 (2.60%) MCITP
11 3 (1.95%) Degree
11 3 (1.95%) MCTS
Quality Assurance & Compliance
1 1 (0.65%) COBIT
1 1 (0.65%) Cyber Essentials
1 1 (0.65%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
System Software
1 55 (35.71%) Active Directory
2 27 (17.53%) Hyper-V
3 21 (13.64%) VMware Infrastructure
4 8 (5.19%) Virtual Servers
5 6 (3.90%) vSphere
6 5 (3.25%) Terminal Services
7 3 (1.95%) BitLocker
7 3 (1.95%) Firmware
7 3 (1.95%) XenServer
8 2 (1.30%) Microsoft App-V
Systems Management
1 20 (12.99%) SCCM
2 11 (7.14%) BMC PATROL
3 8 (5.19%) Norton AntiVirus
4 5 (3.25%) WSUS
5 4 (2.60%) SCSM
6 3 (1.95%) HP NNM
6 3 (1.95%) Symantec Endpoint Protection
6 3 (1.95%) Systems Management Server (SMS)
6 3 (1.95%) Terraform
7 1 (0.65%) Backup Exec
7 1 (0.65%) SCOM
Vendors
1 63 (40.91%) Microsoft
2 30 (19.48%) Cisco
3 23 (14.94%) VMware
4 22 (14.29%) Remedy
5 16 (10.39%) Oracle
6 13 (8.44%) HP
7 12 (7.79%) Apple
7 12 (7.79%) Citrix
8 11 (7.14%) BMC
8 11 (7.14%) Nimsoft
9 10 (6.49%) McAfee
10 9 (5.84%) Dell
11 8 (5.19%) IBM
11 8 (5.19%) Lotus
11 8 (5.19%) SolarWinds
11 8 (5.19%) Sophos
11 8 (5.19%) Symantec
12 7 (4.55%) Dell Compellent
12 7 (4.55%) EqualLogic
12 7 (4.55%) Red Hat