Service Level Agreement (SLA) Jobs in the East Midlands

Express Recruitment is delighted to be working alongside a rapidly growing company who are market leaders in their industry. Our client is looking for a talented Warehouse Automation Manager to lead and motivate their growing warehouse operations team. In return you’ll receive a generous starting salary of up to c£40,000, plus 25 days of holiday with the option to buy and sell, discounts on various health products and... more ▸

Woodrow Mercer are looking to recruit an experienced MFD Engineer to work for a secure, long standing and prestigious organisation. This organisation are a key player in their industry and have a reputation for being one of the best places to work in the sector. This is a permanent, field based position. Covering the geographical patch of Lincoln and surrounding areas. Key Responsibilities: Reporting... more ▸

*IMMEDIATE START* Service desk manager. 3 month initial contract. Leicestershire based. Hybrid working. Service desk manager - Immediate start - 3 month contract - Leicestershire based - hybrid working. Your new role As a service desk manager, you will be managing a team of 8 Service Desk engineers and 1 build engineer. Responsibilities include - Leading an exciting service desk with new technologies Managing SLA targets... more ▸

Our Castle Donington based client are seeking an IT 1st/ 2nd Line Support Technician to join their friendly team. Please note this will initially be a 4 month fixed term contract until the end of Feb 2022. £25,000 - £30,000 depending on experience. 1st/ 2nd Line Support - The Role: Provide 1st & 2nd line support. Act as the first point of contact for... more ▸

Experienced First Line Analyst, Nottingham, £9.49 PAYE, rolling 3 month contract Your new company You will be joining one of the UK's leading IT service providers as a First Line Analyst with their Service Desk based in Nottingham, earning £9.49 an hour PAYE and working from home to start on a shift pattern. Our client is offering a fantastic rolling 3-month contract, and opportunity to go from a temporary to permanent... more ▸

Are you looking for your next Service Desk position? Would you like to work in a FTSE 100 company, accredited with Investors in People Platinum and Customer Service Excellence? Are you based around the Nottingham, Derby or Leicester area? If the answer to the above is yes, and you would like to join the successful IT support team with the NatWest... more ▸

Are you looking for your next Service Desk position? Would you like to work in a FTSE 100 company, accredited with Investors in People Platinum and Customer Service Excellence? Are you based around the Nottingham, Derby or Leicester area? If the answer to the above is yes, and you would like to join the successful IT support team with the NatWest... more ▸

Service Delivery Manager: Derbyshire. Broster Buchanan is engaged with a key client on a retained project. As part of this project, our client is looking for a Service Delivery Manager who will be responsible for supporting and advising and supporting a wide range of customers. This includes the head office teams, field-based managers and crucially consultants who run weekly in-person groups across... more ▸

Service Desk Manager - Nottingham - IT Managed Services £45,000-£50,000 + Split between office and home working. I'm looking for a Service Desk Manager for a leading technology business in Colchester. The role will be responsible for managing all activities in respect of the Help Centre operations. To ensure that the customer's satisfaction and SLA are maintained to the highest level. You will be the... more ▸

SERVICE DESK MANAGER. DERBYSHIRE BASED WITH REMOTE WORKING OPPORTUNITIES. £30,000. THE OPPORTUNITY: Get Recruited is exclusively recruiting on behalf of one of our clients based in the heart of Derbyshire, that have been providing IT solutions for over 40 years. As part of their strategic growth plans, they are now looking to add an experienced Service Desk Manager to lead the existing team. As the... more ▸

IT Support. Northampton. 37.5 hours per week inc Saturdays on a rota basis (1 in 4) Salary - up to £25k per annum. Hybrid working available. About the role. This role sits within their IT service team comprised of one graduate IT Support Technician, the IT Manager, and an IT Contractor. This role will be responsible for ensuring all service tickets are actioned in a timely manner whilst providing excellent... more ▸

IT Service Desk Engineer (24/7) - Up to £25,000 pa, dependent on experience - Based in Nottingham - Shift Patterns (24/7) OUR CLIENT. Our client is a well-established, successful, and authorised provider/reseller of enterprise technology and managed IT solutions. It is an extremely forward-thinking organisation committed to investing in the business and its people to ensure it maintains its reputation as a market leader and provider within this very dynamic sector. Integrity is at the core of what... more ▸

My Client based in Lincoln are looking for an IT Field Engineer to join and become productive for 6 months. This role is inside IR35 and for an immediate start. Job Description Brief: Key skills & role responsibilities: * Perform complex installations and configurations of desktops, laptops, software & related hardware. * Ability to work under pressure to meet SLA's, particularly around First Time Fix and... more ▸

At Samworth Brothers, we offer competitive benefits to all of our colleagues including: - Enhanced Pension Scheme - Private Health Scheme - Employee Discount Scheme - Annual Pay Review and Profit related pay - Training and Progression opportunities The Opportunity. We have the opportunity for you to join our In-House IT team as a Service Centre Analyst. You will be a solution focuses people person with experience... more ▸

Come and join the Littlefish team!... Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. . These are the passionate and high performing people who enjoy and thrive on thinking outside the... more ▸

You will join the team that provides the highest level of support to their customers and be involved in upgrade projects for a growing client base. We are looking for a candidate that has excellent technical and interpersonal skills with, preferably with experience working for a IT solutions provider previously... more ▸

Support Engineer. When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Our Support Services team play a pivotal role within the Microlise Group, ensuring a speedy and professional response to issues and incidents, whilst delivering the highest level of customer... more ▸

Support customers' needs by dealing with reported incidents from ticketing systems and telephone within the contracted SLA. Working knowledge of Windows 10, Active Directory, Exchange Server, Microsoft Teams and Office 365 Technologies Working knowledge of Group Policy & basic Networking Exceptional communication skills, both verbal and written Possess the ability to... more ▸

Come and join the Littlefish team!... Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. . These are the passionate and high performing people who enjoy and thrive on thinking outside the... more ▸

Do you want to become part of a growing, award-winning retail technology company? It’s their people that shape their future. We are looking for a quality driven, Service Desk Manager to help deliver our continued success. Where will I be working? This role will be a mix of working from our Nottingham City Centre Head Office and working remotely from home. What will I be asked... more ▸

Role: Desktop Team Leader Location: Northmpton Salary: £25,000 - £29,000 The Company. Our client provides award-winning IT Strategy, Systems & Support as a service to their vast and prestigious client-base. This company have grown quickly and organically. They are well established with over 15 years in operation, and they now have 150+ team members and multiple offices. Thr Role... more ▸

IT Field Engineer | NHS Band 5 | 12 month contract. Our client is seeking to appoint Field based engineers to provide first class support to hardware installation and configuration, software support, finding timely and effective solutions to queries and also supporting users of clinical systems. The roles are in multiple locations with support required in the Derby areas and also remotely. The role:... more ▸

IT Field Engineer | NHS Band 5 | 12 month contract. Our client is seeking to appoint Field based engineers to provide first class support to hardware installation and configuration, software support, finding timely and effective solutions to queries and also supporting users of clinical systems. The roles are in multiple locations with support required in the Lincoln area and also remotely. The role:... more ▸

You will join the team that provides the highest level of support to their customers and be involved in upgrade projects for a growing client base. We are looking for a candidate that has excellent technical and interpersonal skills with, preferably with experience working for a IT solutions provider previously... more ▸

Service Desk Analyst. Northampton, with some remote working. Salary circa £25k plus excellent benefits (inc. pension scheme, life insurance, private health care, dental health care, corporation discounts and more) A leading UK law firm with an impressive list of household name commercial clients are looking to recruit a Service Desk Analyst to join the expanding team. Employees are... more ▸

***THIS ROLE SITS WITHIN IR35*** IT Support Engineer/Desktop Support Engineer. A fantastic opportunity for a IT Support Engineer/Desktop Support Engineer to join our Kettering based client on an initial 3 month contract. IT Support Engineer/Desktop Support Engineer. The role: Reporting to the Service Manager, the IT Support Engineer will be predominately based on one site, responding to incidents and issues logged by the customer. They will... more ▸

An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue-chip IT company, is currently seeking a Deskside Support Engineer III based on their customer site in Daventry. This is a full-time, permanent role, Monday to Friday 37.5 hours per week. The role is paying up to £26,500.00. Responsible for onsite technical services based at the customer's training academy in Daventry providing deskside support... more ▸

We are currently recruiting for an IT Operations Manager, reporting into the Head of IT Infrastructure and Service. The IT Operations Manager will ensure that core services are monitored, managed, performant, secure and available. They will do this by putting in place KPI’s and reporting systems and working with IT counterparts, in particular service delivery, to drive the performance of IT delivery. The role is specifically... more ▸

Patch/vulnerability management... Key Knowledge areas are: Windows Server 2, Windows 7-10 Workstations... Microsoft 365, VDI (Remote Desktop & Infrastructure) Networking fundamentals, IP Addressing, DNS, DHCP etc... HP or Dell Servers & workstations. Backup & Disaster Recovery... Knowledge of SolarWinds customer portal is a distinct advantage... New company laptop, mobile phone and... more ▸

We are looking for a team orientated, highly customer focused and enthusiastic Deskside Support Engineer who will support a leading client providing a best-in-class second level support experience . As an IT Deskside Support Engineer you will use your excellent communication and technical skills to troubleshoot applications, systems and hardware to drive and find first time fix and first time right... more ▸

IT Support Technician - Permanent Market Harborough. We are looking for an ambitious IT Support Technician who is used to customer facing roles to fix 1 st & 2 nd Line issues for our client who are a well-established, growing Managed Service Provider based in Market Harborough. The IT Support Technician will join a small enthusiastic team to provide excellent 1 st & 2 nd line BAU support, encompassing service desk, desk side, server,... more ▸

Role: 2nd Line IT Support Analyst. Location: Working from home / Bardon. Salary: £22000-£26500 per annum. Full Time. NRS Healthcare provides a wide range of healthcare services for the NHS and other clients across the UK. To support the ambitions of the company and to provide the best services to clients, the NRS technology team is growing. The team is looking for... more ▸

Cloud Infrastructure Manager (Azure) REPORTS TO: Director of Technology Services - Infrastructure and Operations. JOB LOCATION: Fully remote / or hybrid out of any of their 20+ UK offices. COMPANY: A Global firm who are rapidly growing. Current turnover 1.2 Billion, with forecasts to double in size over the next 2-3 years. You will be responsible for managing and maintaining the groups cloud services covering containers... more ▸

Frontend Software Engineer. React/Vue/JavaScript/TypeScript... This role will involve software application maintenance and support; investigating and resolving customer support incidents in line with client SLA targets; 3rd Line diagnosis of technical problems; Implementing bug fixes and application enhancements, packaging releases, testing and deployment; Continuous Service Improvements... Very strong... more ▸

Employer description: My client is an AIM listed recruitment business that focuses on white and blue-collar recruitment, providing temporary and permanent labour to a broad range of industries and customers in both domestic and international markets through its geographically defined operating divisions. Overview: They are looking for an IT Apprentice to join their expanding IT division, the successful candidate will assist employees who... more ▸

Systems Administrator Leicester - Remote working available 3/ 4 days a week £40,000 to £45,000 + Package Excellent opportunity for a Sysadmin with VMware, Microsoft, and Networking skills to join a financially strong, stable, and well ran organisation in a highly varied and interesting role where you can progress your career. Through this period a lot of companies have struggled due to COVID-19, however through... more ▸

Second Level Support (2LS) Help Desk Analyst (Beeston) Role Summary : Responsible for the management of incidents through to successful conclusion, ensuring users satisfaction. Incidents are typically raised into a 1LS support desk by Retail Clerks using Ticket Issuing Systems at Rail stations and Travel Centre's across the UK. Acting as the 2LS support desk providing resolution to hardware and... more ▸

Role: Network Specialist Location: Northampton Salary: £45-50k + Benefits Type: Permanent Premier Group are currently engaged with a large established client in the Northampton area, who require a Network Specialist to work in a Technical Support and Projects Environment. They should have good troubleshooting and problem-solving skills as well as a positive helpful outlook when dealing with Customers. The successful Network... more ▸

IT Support Engineer - 1st / 2nd Line. Buxton, Derbyshire. £20,000pa to £25,000pa + Benefits + Career / Technical Development. Technology innovator dedicated to research and development are seeking an enthusiastic and energetic IT Support Engineer to impact their IT Support Services Team. As this is a technical and varied role, you will have a passion for IT utilising a broad range of skills and as such, you will also need... more ▸

IT Support Engineer - 1st / 2nd Line Buxton, Derbyshire £20,000pa to £25,000pa + Benefits + Career / Technical Development Technology innovator dedicated to research and development are seeking an enthusiastic and energetic IT Support Engineer to impact their IT Support Services Team As this is a technical and varied role, you will have a passion for IT utilising a broad range of skills and as such, you will also need... more ▸

Position: Junior Application Support Engineer Location: Fully Remote - East Midlands Salary - £20-25K Type: Permanent Premier Group have a fantastic opportunity for a Junior Application Support Engineer to join a leading organisation based in the East Midlands This is a fantastic opportunity for the chosen Junior Application Support Engineer to develop into an Application Support Engineer Role. This role will report... more ▸

Senior Linux System Administrator. Location: You can work fully remote / Or as a hybrid out of any of their UK based offices. You will be working for a Global company, a Leader within their field. They are looking to double their 1350+ employees & £1.3 Billion turnover. JOB PURPOSE. As a Senior Linux & Storage Engineer you will provide third level support to all Storage, SAN and... more ▸

Application Support. £40,000.00 - £45,000.00 p/a + Benefits. Northampton – Remote options available. Hours of Work: 09:00 – 17:30 or in line with business needs. The Opportunity: You will be involved with the whole product lifecycle, taking responsibility for your own projects and collaborating with the technical and consultancy teams to deliver the software design, deployment, support and testing activities for the successful... more ▸

Proven work experience in software quality assurance... Hands-on experience with automated testing tools eg Selenium. Solid knowledge of SQL, JSON and Scripting. Basic knowledge of C# Experience working in an Agile/Scrum development process... Competent with Visual Studio (Latest Version) and Azure Dev Ops. Competent with MS Office; Excel,... more ▸

Perform thorough regression testing when bugs are resolved... Ensure data security is maintained (customer information and company IP) Ensure that customer requirements are fulfilled... Proven work experience in software quality assurance. Strong knowledge of software QA methodologies, tools and processes... Hands-on experience with both White Box and Black Box... more ▸

Senior Application Support. £50,000.00 - £55,000.00 p/a + Benefits. Northampton – Remote options available. Hours of Work: 09:00 – 17:30 or in line with business needs. The Opportunity: Reporting into the Directors on a day to day basis you shall be responsible for the whole product lifecycle, including working on your own projects and collaborating with the technical and consultancy teams to deliver the software design and... more ▸

Apogee is Europe’s largest multi-brand provider of managed services, combining years of expertise and innovation to transform the way organisations operate. This unique approach provides clients with the perfect combination of print, document and IT hardware and software, supported by our market-leading service operation to create a secure and flexible workplace. Our solutions are tailored to any organisation delivering super-efficient processes... more ▸

About the company Our client is a fast-growing firm where you will build your career on a path for outstanding accomplishment within a company that goes beyond limits. Our customers are large enterprises seeking to be part of transforming businesses into the future. Our client believes in helping customers to disrupt their industry by using and benefitting from public cloud technologies in terms... more ▸

Company description: IT Services. Job description: 3RD LINE NETWORK ANALYST. Job Introduction. A fantastic opportunity has arisen for an experienced 3rd Line Network and Security Analyst with strong knowledge in a range of Network technologies including routing/switching and Firewall. The successful candidate will continue to expand their technical skills by joining our Networking team based in Nottingham. The successful candidate... more ▸

Purpose of Role. Working as part of an in-house Sysadmin team, the primary objective is to oversee and maintain all aspects of the hardware & systems typically homed within a Data Centre. Cromwell currently host three on-prem UK Data Centres while pursuing a steady migration into cloud services. This role will require a high standard of competence & best practise when delivering security, design, deployment... more ▸