22 of 22 SLA Jobs in the East Midlands

week at our offices, so please bear this in mind when applying What youll do Resolve incidents and fulfil service requests, ensuring we meet SLA targets and provide excellent customer service Guide and support other 2nd Line Analysts, offering assistance with escalations and helping to maintain an efficient service desk More ❯

within a growing business. Hybrid working Key Responsibilities Service Management: Ensure all incoming support requests (phone, email, chat, ticketing) are managed efficiently and within SLA targets. Technical Leadership: Act as a go-to expert for Microsoft environments (Azure, Active Directory, Intune, Microsoft 365) and provide support on Cisco networking. Incident More ❯

best practices MacOS experience Good understanding of domains and DNS Key responsibilities: Provide technical IT support, ensuring customers are dealt with promptly and within SLA Accurately log customer incidents and requests within the CRM, assessing ticket severity Provide technical expertise to resolve customer incidents and service requests Maintain a high More ❯

and lots more Grimsby/Scunthorpe areas, some local travel required – own car essential Keywords: IT Support, 1st line, 2nd line, service desk, helpdesk, SLA, education, school, classroom, Apple Mac, iOS, audio visual, AV, PC, desktop, hardware, software. My client is a well-established organisation whose aim is to provide More ❯

high standard of customer service considering impact , priority and severity. Helpdesk incidents and service requests are to be dealt with as per the service level agreement and customer standards To assist with user administration of all software including starters, leavers and transfers and remediate audit actions as per findings from More ❯

Administrator The Administrator will manage the day-to-day operation of the team and the allocation and management of workload delivering against our agreed SLA’S. You will also work with the Hardware Support Manager to develop and improve process and manage customer relationships. The responsibilities include, but are not More ❯

base Logging call incidents and providing support to achieve Incident and Problem resolution or escalation Ensure customer issues are addressed promptly and within internal SLA's Help support a wide range of bespoke software packages, as well as various operating systems and networks Provide excellent customer service with a proactive More ❯

warranties and building defects especially at project handover * Approve monthly maintenance reporting and KPI validation, including live jeopardy management and applying for extensions to SLA's as required * Observe the site rules and maintain a smart appearance, leading by example at all times * Perform any other reasonable duties as requested More ❯

Accountable for proactively managing and prioritising ticket queue and ensuring that all incidents and requests are accurately logged and updated in accordance with our SLA's and procedures within our ITSM system. Contribute effectively to the establishment and maintenance of the Platform departmental knowledge, documenting clear instructions and known fixes. More ❯

and provide support for our IT hardware and software, for new and existing users Ensure all queries are logged and dealt with inside agreed SLA’s and analyse and report on trends Produce and maintain documentation for upcoming and existing software releases Ensure that a high level of customer service More ❯

technical concepts to non-technical stakeholders. Dynamic and adaptable to technology trends and an evolving IT estate. Adept to working within service level agreements (SLA's) and ticket escalation procedure. What can you expect in return? Salary: £24,000 to 26,000 per annum Working model: Office based Benefits: Paid More ❯

creation and delivery of continuous improvement initiatives to deliver efficiency, quality, and capacity improvements. Training relevant operational key holders in the execution of the SLA's and Bleckmann or Client Processes. Undertake other duties and responsibilities to the benefit of the site and the company. Profile: Agilities Change Mindset - You More ❯

and efficiency of the business intelligence service through co-production of reports/dashboards and process automation. * Lead in delivering aspects of a service level agreement for business intelligence provision to the Children's Social Care Service. * Manage a team of performance analysts to support performance analysis and business intelligence More ❯

and robotics. Partner with engineering on commissioning of new controls systems. Audit vendor work to provide feedback to leadership on quality of work and SLA performance. Write and/or modify PMs to standardize across the network and increase effectiveness. Who You Are: Experienced in either Automation Engineering, Mechanical Engineering More ❯

and robotics. Partner with engineering on commissioning of new controls systems. Audit vendor work to provide feedback to leadership on quality of work and SLA performance. Write and/or modify PMs to standardize across the network and increase effectiveness. Who You Are: Experienced in either Automation Engineering, Mechanical Engineering More ❯

Life on the team Due to a brand-new client win, we are seeking a number of qualified and customer focussed Support Analysts. Ideally you should already hold Security (SC Clearance) or the willingness and ability to undertake. The First More ❯

as an escalation point for clients, providing support to the Littlefish Service Delivery Manager and ensuring issues are handled effectively and in line with SLA expectations. Proactive Problem Management:Use data analysis to identify potential problems before they arise and implement proactive measures to mitigate risks. Create Insightful Reports:Produce … management information and regular reports, analysing SLA performance, KPIs, and trends to drive service quality improvements. Collaborate Across Functions:Work alongside Incident Management, Change Enablement, and Continual Improvement teams to ensure seamless service delivery. Stay Ahead of Industry Trends:Keep up with industry best practices, bringing new ideas and processes More ❯

that service level agreements can be met on a monthly basis, monitoring and proactively update tickets/Management that are close to breaching their SLA Provide end to end incident and service request management to ensure customers are kept updated on the progress of their tickets - applying ITIL best practice … approach to work Ability to work well in a team. General knowledge of Third party support agreement(s) An understanding of Service level agreements (SLA) or arrangement(s) & Operating Level Agreements (OLA) 1 st line Technical Support experience preferred Experience of working towards/achieving goals e.g. KPIs We receive … that service level agreements can be met on a monthly basis, monitoring and proactively update tickets/Management that are close to breaching their SLA Provide end to end incident and service request management to ensure customers are kept updated on the progress of their tickets - applying ITIL best practice More ❯

SLAs and understand the KPI's the repairers are to adhere as a Vizion Member Efficiently and accurately process and allocate repair notifications within SLA using the in-house management system. Analyse damage, incident circumstances, and vehicle specifications to assign repairs to appropriate supplier or escalate to the Fast Track … feedback on repairs to the senior management team and clients as necessary. Progress customer claims within the company's management system meeting internally agreed SLA's. Manage daily tasks driven by the system as well as other ad hoc tasks assigned within agreed SLA's. Monitor and manage supplier performance More ❯

Manage all planned maintenance tasks within contract, manage reactive calls and break downs, report monthly SLAs to support FM team with reports and weekly SLA calls. Manage your team of Technicians to support agreed SLA & KPI Ensure team use JLL CAFM system to accurately record PPM and reactive tasks Timely More ❯

management information and cost reporting for client(s). Cover for other roles and escalation point for customer to ensure service continuity and meet SLA’s. Responsible for compiling invoicing for Finance & recharge data to enable customer to cross-charge internally. Management and gate keeper for Ricoh Site Procedures Guides … at all levels. Successful track record working in a services environment. Sound business acumen with a good understanding of the service function and associated SLA’s. Finance for non-financial manager’s, to report on the contract’s financial results and profitability (desirable) Ability to produce high level presentations for More ❯

be able to lead on day to day tasks which will involve new build deployment activities and/or responding to maintenance calls within SLA, fault finding and hardware replacement with TAC assistance. The Senior Field Engineer is expected to lead in providing more advanced support in technical competence, observing … duties in both a project and maintenance environment. Respond to all interventions in a timely manner, ensuring as far as reasonably possible that all SLA's are met. Provide OOH on-call cover as required by agreed on-call rota. Provide the Indigo NOC with regular up-to-date information More ❯