1 to 25 of 147 SLA Jobs in the East Midlands

via all mediums • Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement • Maintaining and updating incidents and requests in your own as well as the Service Desk • Alerting Senior Analysts and Managers of reoccurring incidents and More ❯

via all mediums • Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement • Maintaining and updating incidents and requests in your own as well as the Service Desk • Alerting Senior Analysts and Managers of reoccurring incidents and More ❯

via all mediums Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement Maintaining and updating incidents and requests in your own as well as the Service Desk Alerting Senior Analysts and Managers of reoccurring incidents and More ❯

of the sports complex, free lunches and free on-site parking. Duties You will be responsible for: Supporting the delivery of the Foundation-wide SLA across all schools and departments Acting as the initial point of contact for staff and students requiring help with IT issues and queries Proactive maintenance More ❯

best practices MacOS experience Good understanding of domains and DNS Key responsibilities: Provide technical IT support, ensuring customers are dealt with promptly and within SLA Accurately log customer incidents and requests within the CRM, assessing ticket severity Provide technical expertise to resolve customer incidents and service requests Maintain a high More ❯

person, via phone calls or via an IT Portal. All tickets to be completed will be defined in the Service Catalogue, within the agreed SLA’s. This includes Incident Management, Event Management, Problem Management (first level), Access Management and Request Fulfilment (first level). The IT VIP Engineer will report More ❯

. Investigate and diagnose network incidents escalated from support teams. Document system configurations, processes, and policies clearly. Resolve support incidents and service requests within SLA targets. Maintain communication with users and update support systems. Support operations outside normal hours as needed. Compliance, Safety & Security Ensure compliance with software licensing and More ❯

real impact on service delivery standards. Key Responsibilities Service Management: Ensure all incoming support requests (phone, email, chat, ticketing) are managed efficiently and within SLA targets. Technical Leadership: Act as a go-to expert for Microsoft environments (Azure, Active Directory, Intune, Microsoft 365) and provide support on Cisco networking. Incident More ❯

impact on service delivery standards. Benefits: Key Responsibilities Service Management: Ensure all incoming support requests (phone, email, chat, ticketing) are managed efficiently and within SLA targets. Technical Leadership: Act as a go-to expert for Microsoft environments (Azure, Active Directory, Intune, Microsoft 365) and provide support on Cisco networking. Incident More ❯

impact on service delivery standards. Benefits: Key Responsibilities Service Management: Ensure all incoming support requests (phone, email, chat, ticketing) are managed efficiently and within SLA targets. Technical Leadership: Act as a go-to expert for Microsoft environments (Azure, Active Directory, Intune, Microsoft 365) and provide support on Cisco networking. Incident More ❯

impact on service delivery standards. Benefits: Key Responsibilities Service Management: Ensure all incoming support requests (phone, email, chat, ticketing) are managed efficiently and within SLA targets. Technical Leadership: Act as a go-to expert for Microsoft environments (Azure, Active Directory, Intune, Microsoft 365) and provide support on Cisco networking. Incident More ❯

AX. The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 F&O experience – finance module knowledge Excellent customer service skills and exceptional telephone manner You will need to be a More ❯

AX. The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 F&O experience – finance module knowledge Excellent customer service skills and exceptional telephone manner You will need to be a More ❯

AX. The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 F&O experience – finance module knowledge Excellent customer service skills and exceptional telephone manner You will need to be a More ❯

AX. The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 F&O experience – finance module knowledge Excellent customer service skills and exceptional telephone manner You will need to be a More ❯

AX. The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 F&O experience – finance module knowledge Excellent customer service skills and exceptional telephone manner You will need to be a More ❯

AX. The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 F&O experience – finance module knowledge Excellent customer service skills and exceptional telephone manner You will need to be a More ❯

the old legacy system to the new system Providing Business Central helpdesk support on an ad hoc basis to our clients in line with SLA's to ensure a swift resolution Building and delivering training material, personally, creating videos, delivering webinars and workshops in time Supporting our Marketing team on More ❯

the old legacy system to the new system Providing Business Central helpdesk support on an ad hoc basis to our clients in line with SLA's to ensure a swift resolution Building and delivering training material, personally, creating videos, delivering webinars and workshops in time Supporting our Marketing team on More ❯

the old legacy system to the new system Providing Business Central helpdesk support on an ad hoc basis to our clients in line with SLA's to ensure a swift resolution Building and delivering training material, personally, creating videos, delivering webinars and workshops in time Supporting our Marketing team on More ❯

the old legacy system to the new system Providing Business Central helpdesk support on an ad hoc basis to our clients in line with SLA's to ensure a swift resolution Building and delivering training material, personally, creating videos, delivering webinars and workshops in time Supporting our Marketing team on More ❯

the old legacy system to the new system Providing Business Central helpdesk support on an ad hoc basis to our clients in line with SLA's to ensure a swift resolution Building and delivering training material, personally, creating videos, delivering webinars and workshops in time Supporting our Marketing team on More ❯

the old legacy system to the new system Providing Business Central helpdesk support on an ad hoc basis to our clients in line with SLA's to ensure a swift resolution Building and delivering training material, personally, creating videos, delivering webinars and workshops in time Supporting our Marketing team on More ❯

build sustainable competitive advantages. Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will collaborate closely with Service Delivery Managers to ensure SLA compliance. They will work with Technical Resource Managers to build dedicated support teams tailored to customer technical environments and service needs. The TSM will also More ❯

out of the Leicester offices. The role is primarily responsible for conducting investigations into client issues and ensuring that problems are resolved within contracted SLA’s. It is expected that the employee will, once trained, be able to liaise with clients to discuss problems in their supported applications using their More ❯