1 to 25 of 28 SLA Jobs in the East Midlands

Remedy, HEAT). Support ITIL-aligned service delivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and manage service queues to ensure SLA compliance. Provide flexible support across campuses and participate in out-of-hours rotas when required. What You'll Bring: Strong technical expertise in desktop and mobile device support, including Windows More ❯

Remedy, HEAT). Support ITIL-aligned service delivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and manage service queues to ensure SLA compliance. Provide flexible support across campuses and participate in out-of-hours rotas when required. What You'll Bring: Strong technical expertise in desktop and mobile device support, including Windows More ❯

Remedy, HEAT). Support ITIL-aligned service delivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and manage service queues to ensure SLA compliance. Provide flexible support across campuses and participate in out-of-hours rotas when required. What You'll Bring: Strong technical expertise in desktop and mobile device support, including Windows More ❯

Remedy, HEAT). Support ITIL-aligned service delivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and manage service queues to ensure SLA compliance. Provide flexible support across campuses and participate in out-of-hours rotas when required. What You'll Bring: Strong technical expertise in desktop and mobile device support, including Windows More ❯

Remedy, HEAT). Support ITIL-aligned service delivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and manage service queues to ensure SLA compliance. Provide flexible support across campuses and participate in out-of-hours rotas when required. What You'll Bring: Strong technical expertise in desktop and mobile device support, including Windows More ❯

Remedy, HEAT). Support ITIL-aligned service delivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and manage service queues to ensure SLA compliance. Provide flexible support across campuses and participate in out-of-hours rotas when required. What You'll Bring: Strong technical expertise in desktop and mobile device support, including Windows More ❯

administration. To be our Service Desk Engineer, you will be able to communicate effectively with the customer and manage technical queries in line with Littlefish standards and customer specific SLA's. What are we looking for in the successful candidate? Previous experience within a 1st and 2nd line IT service desk or similar technical role Previous experience using ITSM case More ❯

to-day basis this looks like: Technical 80% Batch Monitoring and Management. Event/Alert Monitoring and Management. Incident Management - respond to service calls and resolve incidents to ensure SLA targets are achieved. Patch Management. Increase the First Time Fix rate. Adhere to escalation procedures. Assist with technical escalations for other team members. Monitor call queue and follow up with … monitor progress of all incidents. Ensure accurate completion of all incident records. To monitor and update the call management system as required (including problems, requests, changes). Assist with SLA reporting. What you'll need Required: Security (SC Clearance) or able to achieve. A good technical working knowledge of SQL, Wintel, Messaging, Patching and iSeries Operations would be highly beneficial. More ❯

and recovery Leading technical input on change approvals and best practices Delivering technical projects and onboarding new customers Identifying and deploying automation opportunities Reviewing major incident reports and ensuring SLA compliance Who you are: Extensive experience in a similar infrastructure role Strong experience with Windows Server, Active Directory, SCCM, networking, and backup technologies Knowledge of Office 365, Azure, VMware/ More ❯

required to participate in their team's On Call rota. Main duties of the job To ensure all Service Desk tickets are resolved by the EUC Desktop Team within SLA agreed timescales To work closely with users, colleagues and third-party suppliers in identifying, investigating and resolving complex problems with both existing and potential applications. To ensure appropriate stock levels More ❯

MI packs for senior management. Collaborate with IT to scope and build daily operational reporting tools and distribute daily performance reports across internal and external teams. Build and maintain SLA and KPI reports for both clients and internal teams. Develop peak planning documents for multiple fulfilment sites. Interpret customer forecasts to align resource planning. Identify and recommend process and productivity More ❯

to Batch Management and Event Monitoring. The Responsibilities Batch Monitoring and Management. Event/Alert Monitoring and Management. Incident Management - respond to service calls and resolve incidents to ensure SLA targets are achieved. Patch Management. Increase the First Time Fix rate. Adhere to escalation procedures. Assist with technical escalations for other team members. Monitor call queue and follow up with More ❯

IT, OT and network systems (VLANs, DHCP, switch config, patching). Maintain site CCTV, access control systems, wireless APs and local servers. Manage service tickets (Caretaker SMAX) and ensure SLA compliance. Provide 1st/2nd line user support and act as a key IT contact for operations. Assist with vendor coordination, documentation and project work. Occasional UK/international travel More ❯

party supplier resolver groups so that service level agreements can be met on a monthly basis, monitoring and proactively update tickets/Management that are close to breaching their SLA Provide end to end incident and service request management to ensure customers are kept updated on the progress of their tickets – applying ITIL best practice where possible Classification and prioritisation … under pressure Methodical and disciplined approach to work Ability to work well in a team. General knowledge of Third party support agreement(s) An understanding of Service level agreements (SLA) or arrangement(s) & Operating Level Agreements (OLA) Excellent Customer Service & Telephone handling skills 1st line Technical Support experience preferred Experience of working towards/achieving goals e.g. KPIs We are More ❯

date with Insurer/Client SLAs and understand the KPI's the repairers are to adhere as a Vizion Member Efficiently and accurately process and allocate repair notifications within SLA using the in-house management system. Analyse damage, incident circumstances, and vehicle specifications to assign repairs to appropriate supplier or escalate to the Fast Track Total Loss Team when needed. … Regional Network Controller. Provide investigative feedback on repairs to the senior management team and clients as necessary. Progress customer claims within the company's management system meeting internally agreed SLA's. Manage daily tasks driven by the system as well as other ad hoc tasks assigned within agreed SLA's. Monitor and manage supplier performance metrics, breaches, and cancellations on More ❯

and annual operating plan including financial performance. Deliver strategic objectives by ensuring the business meets its aims, including delivery against key performance indicators identified in the Service Level Agreement (SLA) with the Trust, promoting a continuous improvement mindset towards efficiencies and service improvement. Ensure high quality , customer focused service delivery. Ensure that resources are appropriately managed in accordance with demand More ❯

required to participate in their team's On Call rota. Main duties of the job To ensure all Service Desk tickets are resolved by the EUC Desktop Team within SLA agreed timescales To work closely with users, colleagues and third-party suppliers in identifying, investigating and resolving complex problems with both existing and potential applications. To ensure appropriate stock levels More ❯

the progress of the calls from inception to resolution and to keep customers informed of the progress of their queries 5. Resolve incidents and service request tasks within agreed SLA timescales and to continue to work with the Service Desk Manager and customers on breached calls where the resolution falls outside of agreed targets. This also includes logging, reporting and More ❯

and communication abilities, capable of managing cross-functional virtual teams. Demonstrated resilience under pressure and decisiveness in complex scenarios. Skilled in prioritising multiple high-priority issues simultaneously without compromising SLA commitments. Ability to balance the demand for high availability and performance against the need for rapid delivery of technology changes and improvements. Benefits Attractive salary ranging from £65,000 to More ❯

issue engineer's uniform.* Production of monthly performance report.* Management of Contract performance schedule.* Chasing subcontractors' reports/schedules* To achieve the teams agreed performance targets and ensure that SLA's are met FM SCHEDULER SKILLS & KNOWLEDGE: * IT Knowledge:o MS Officeo CAFM Systems ESSENTIAL FM SCHEDULER EXPERIENCE: * Previous experience in a customer facing role (Customer Services, Admin, PA, Project More ❯

region. Your visits will be scheduled on a weekly reactive basis, and you will also be required to attend the stores for emergency reactive visits to meet with client SLA's. You will be provided with a specifically designed van to hold and manage your maintenance stock, and you will be required to provide daily reports to head office via More ❯

up to date with accurate information Take full accountability for the complete order delivery process and complete scheduling process from start to finish, within the agreed service level agreement (SLA) Ensure all work scheduled for our Field Engineers meets the agreed working parameters and considers any temporary or permanent reasonable adjustments Guarantee all known reasonable adjustments are always kept confidential … and data protection compliance is adhered to Escalate appropriately any issues or risks having significant impact on invoicing or SLA Take ownership and resolve any issues or escalations related to orders, projects or engineer scheduling Utilise expertise to aid successful delivery of the supply chain elements Ensure all customers are contacted within the agreed SLA What were looking for: Demonstrable More ❯

choice for the best Home Emergency Contractors across UK & NI. Relationship management of Contractor Network, making it easy to do business with CET. Full accountability for regional KPI/SLA delivery and contractor performance management. Building strong and constructive relationships with all existing Contractors on the CET network. Managing and supporting escalated claim queries generated via both external and internal More ❯

focused setting. Key Responsibilities: Lead and develop a team of System Administrators Manage EUC estates of 5,000+ devices Oversee device management using SCCM, Intune, Autopilot, and MDT Ensure SLA compliance and ticket quality (age, updates, backlog) Drive automation and continuous improvement initiatives Handle escalations and support transitions Maintain accurate ticket documentation and prioritization What Were Looking For: ITIL Foundation More ❯

organisation. As Engineering Team leader you will always represent Swisslog in a professional manner. Ensure that all work is carried out to a satisfactory level as per the Service Level Agreement for the customer. Conduct performance management reviews. Coach and mentor your team and be a positive role model. Able to understand teams strengths and weaknesses. Able to analyse and More ❯