19 of 19 SLA Jobs in the East Midlands

full training and mentoring provided.Benefits: Competitive salary Excellent working environment Progression opportunities Westfield health IT Engineer Responsibilities: Manage technical support queues from triage through to resolution, ensuring compliance with SLA response and resolution times. Troubleshoot, diagnose, and resolve hardware, software, and system-related issues. Act as a key liaison with third parties and government systems to escalate and resolve operational More ❯

administration. To be our Service Desk Engineer, you will be able to communicate effectively with the customer and manage technical queries in line with Littlefish standards and customer specific SLA's. What are we looking for in the successful candidate? Previous experience within a 1st and 2nd line IT service desk or similar technical role Previous experience using ITSM case More ❯

to Batch Management and Event Monitoring. The Responsibilities * Batch Monitoring and Management. * Event/Alert Monitoring and Management. * Incident Management - respond to service calls and resolve incidents to ensure SLA targets are achieved. * Patch Management. * Increase the First Time Fix rate. * Adhere to escalation procedures. * Assist with technical escalations for other team members. * Monitor call queue and follow up with More ❯

supporting compliance, you'll play a key role in keeping our customers' environments running smoothly. What you'll do Manage and resolve network incidents and service calls to meet SLA targets Increase First Time Fix rates and reduce escalations Monitor call queues and follow up with specialist teams Support technical escalations and assist team members Ensure accurate documentation and incident More ❯

to technical issues via telephone, video calls, and email, logging all work through the case lifecycle. Handle complex technical escalations through to resolution, resolving incidents and service requests within SLA targets. Proactive management of end-user environments, with a strong emphasis on Apple ecosystem technologies and enterprise device management using Jamf Pro. Manage workload effectively, balancing priorities with business needs. More ❯

to technical issues via telephone, video calls, and email, logging all work through the case lifecycle. Handle complex technical escalations through to resolution, resolving incidents and service requests within SLA targets. Proactive management of end-user environments, with a strong emphasis on Apple ecosystem technologies and enterprise device management using Jamf Pro. Manage workload effectively, balancing priorities with business needs. More ❯

installation under supervision. Support the implementation of multi-factor authentication and group policy application while following internal procedures. Accurately log support requests using Autotask and escalate issues according to SLA requirements and technical complexity Communicate with users via phone, email, messaging, and video calls, delivering clear and professional customer service. Use internal documentation and knowledge bases to perform basic troubleshooting More ❯

RESPONSIBILITIES: Deliver professional and effective responses to technical issues, logging all work through the case lifecycle. Handle complex technical escalations through to resolution, resolving incidents and service requests within SLA targets. Proactive management of end-user environments, with a strong emphasis on Apple ecosystem technologies and enterprise device management using Jamf Pro. Manage workload effectively, balancing priorities with business needs. More ❯

issue engineer's uniform.* Production of monthly performance report.* Management of Contract performance schedule.* Chasing subcontractors' reports/schedules* To achieve the teams agreed performance targets and ensure that SLA's are met FM SCHEDULER SKILLS & KNOWLEDGE: * IT Knowledge:o MS Officeo CAFM Systems ESSENTIAL FM SCHEDULER EXPERIENCE: * Previous experience in a customer facing role (Customer Services, Admin, PA, Project More ❯

issue engineer's uniform. * Production of monthly performance report. * Management of Contract performance schedule. * Chasing subcontractors' reports/schedules * To achieve the teams agreed performance targets and ensure that SLA's are met FM SCHEDULER SKILLS & KNOWLEDGE: * IT Knowledge: o MS Office o CAFM Systems ESSENTIAL FM SCHEDULER EXPERIENCE: * Previous experience in a customer facing role (Customer Services, Admin, PA More ❯

Find out more about Ricoh Today What you will be doing To be responsible for the day-to-day running of a specific account and/or Area ensuring SLA’s are always met. To provide outstanding customer service to our customers & build the relationship. Utilise dedicated technician resource to achieve SLA. Provide daily accurate updates to customer management via More ❯

in the last 2 years This Field Operations Manager jobs role/Director of Operations jobs role would suit a senior Ops Manager who has managed field operations driving SLA, mobilisation etc You will need some sort of engineering background/understanding its more electrical/software/interfacing a piece of hardware into a client solution (so some sort More ❯

following test and repair procedures. Ensuring customers equipment is fully refurbished and configured to high standards prior to restocking. Ensuring all outbound orders are completed in line with agreed SLA s. Deployment of selected customer images via SCCM or USB after machines are repaired/refurbished. Updating calls regularly with clear and concise detail on our call management system. Good More ❯

following test and repair procedures. Ensuring customers equipment is fully refurbished and configured to high standards prior to restocking. Ensuring all outbound orders are completed in line with agreed SLA's. Deployment of selected customer images via SCCM or USB after machines are repaired/refurbished. Updating calls regularly with clear and concise detail on our call management system. Good More ❯

years This Field Operations Manager jobs role/Director of Operations jobs role would suit a senior Ops Manager or Operations Director who has managed field operations - driving SLA, mobilisation etc You will need some sort of engineering background/understanding - it's more electrical/software/interfacing a piece of hardware into a client solution (so some sort More ❯

Support of multi-site technical environments including LAN, WAN, Microsoft, Meraki, Network Security, Firewalls & VPNs. Take ownership of escalated issues as 3rd line support and resolving any queries within SLA Resolution of configuration and deployment issues, ensuring management of core IT Infrastructure operations thru system monitoring and maintenance Working with VMWare, Windows Server, AD, Exchange, O365, Azure and other Microsoft … per week from home) Flexible working hours/compressed hours options Candidates will have a strong customer service ethos and passion for resolving queries to a high stand within SLA's. Candidates will have a broad technical skill set and be keen to look at learning new technologies including working with Azure/AWS. The Infrastructure Engineer role offers the More ❯

Life on the team Due to a brand-new client win, we are seeking a number of qualified and customer-focused?Mobile Technology Support Analysts. Ideally, you should already hold Security Clearance (SC) or have the willingness and ability to More ❯

satisfaction Daily reporting and management of all incidents in progress and aligning technical resource when required, ensuring daily incident update targets are met Oversee and manage incident resolutions within SLA across your team Monitor, track and drive incident investigation, diagnosis and resolution in order to exceed/meet Service Level Agreements Lead and work across departments at a highly technical … hit the ground running on urgent issues Standardise work practices and processes, developing CSI and quality culture Promote service excellence and work on an ITIL structure throughout Supports regular SLA/OLA/KPI performance data gathering and the determination of remedial/corrective action Maintain an intimate awareness and understanding of incidents allowing effective communication with senior management/ More ❯

Job Title: Business Continuity Management (BCM) Coordinator Location: Ideally Nottingham (or Milton Keynes or Hatfield are options) with hybrid and some travel The role will be UK based and you need to either hold or be prepared to obtain security More ❯