service solutions, both directly with customers and through service management partners. Effectively manage incidents, problems and known issue tickets alongside each other, whilst maintaining SLA adherence. Communicate effectively with customers, IT representatives, and partner support teams. Update and maintain internal support reference systems software and solutions, as well as carrying more »
that you would not normally have access to in any other MSP. You'll be asked to uphold the high standards defined by the SLA, whilst also having the opportunity to grow and develop you craft in a business that will support you and push you to be the best more »
and other responsibilities as needed. * Monitor and take ownership of tasks assigned to the server hardware and compute services team to ensure completion within SLA targets. * Evaluate and recommend hardware products for purchase. Required Technical Skills: * Proficient knowledge and experience with server hardware and compute services. * Strong customer service orientation. more »
Nottingham, Nottinghamshire, United Kingdom Hybrid / WFH Options
Kelly Services (UK) Ltd
ensuring users satisfaction. Acting as the 2LS support desk providing resolution to hardware and software issues Managing incoming telephone calls/emails to client SLA standards Accurate logging of triage steps taken to resolve incidents. Providing help, advice and guidance to enquiries and incidents Wherever possible providing first call resolution more »
Newark, Nottinghamshire, East Midlands, United Kingdom Hybrid / WFH Options
Enva England
customer centric approach with every interaction. Service Delivery Coordinator - Key Responsibilities: To complete new site set up's and roll outs seamlessly and within SLA and budget. To deliver professional customer orientated onboarding calls. To produce and share timeline of events with customers to ensure expectations are clear. To produce more »
Lincoln, Lincolnshire, East Midlands, United Kingdom Hybrid / WFH Options
In Technology Group Limited
looking for the following skillset - · 1st/2nd Line Support · Customer Service · Excellent all-round IT skills · Communication skills · SQL Support · Troubleshooting · Helpdesk/SLA Support I have an incredible opportunity an ambitious IT Support Analyst, who is looking to progress within the IT sector. A well-established private healthcare more »
size organisations · Previous experience of leading Service Management transformation activities · Experience of o Risk Management o Vendor Management o Budget Management o KPI/SLA Reporting · Understanding of continuous integration and delivery · Demonstrable experience of managing operations to high service standards through technology suppliers/3rd parties · Knowledge of DevOps more »
incidents/service requests within ticketing system. Own incidents/service requests or escalate to 2nd/3rd line support where necessary. Work to SLA thresholds for all incidents/service requests. Dedicated to meeting the expectations and requirements of internal and external customers Establishes and maintains effective relationships with more »
Loughborough, Leicestershire, East Midlands, United Kingdom
Baltic Apprenticeships
hardware and software, using the helpdesk, escalating issues to the Group IT Manager. Assess the breakdown of equipment and if necessary escalate to servicelevelagreement and warranty. Maintain accurate records of both work carried out and an inventory of equipment. To liaise with the Group IT Manager and teaching more »
Nottingham, Nottinghamshire, East Midlands, United Kingdom
Microlise
operational management of all types of Change and Release requests Coordinate and prioritise Change Management process to achieve targets and expectations: customer satisfaction, KPIs, SLA, OLAs Provide communication and information, including relevant release information to customers and stakeholders, ensuring they have a full understanding of the change process Provide presentations more »
We are looking for the following skillset - · 1st/2nd Line Support · Customer Service · Excellent all-round IT Skills · Communication skills · Troubleshooting · Helpdesk/SLA Support I have an incredible opportunity an ambitious IT Support Analyst, who is looking to progress within the IT sector. A well-established telecommunications company more »
Employment Type: Permanent
Salary: £22000 - £26000/annum Fantastic benefits, training and exp
First Floor Office, 6 Merus Court, Meridian Business Park, Leicester, England
H L PARTNERSHIP LTD
support to all staff in relation to IT hardware and software issues. IT Hardware/Software Ensure new starter process is followed within agreed SLA Ensure the asset log is maintained and kept up to date Ordering replacement or new equipment Installing, removing or upgrading new or existing software Training more »
Leicester, Leicestershire, East Midlands, United Kingdom
Winner Recruitment
ensure that a high-quality consistent service is delivered to meet client requirements. This role will be responsible for delivering on the KPIs and SLA, working on-site with the client to ensure smooth operation success. Onsite Operations Coordinator Job description: Remotely manage and recruit for multiple clients and locations more »
Leicester, Leicestershire, East Midlands, United Kingdom
Network Plus Services Limited
the root cause of the incident is identified and actions put in place to prevent reoccurrence; ensuring close out of all actions within agreed SLA Network Plus We are an award-winning utility and infrastructure business with more than 20 years experience, operating from 80+ depots across the UK. We more »
to resolve technical incidents, service requests, changes or problems relating to "Data Services" portfolio. * Deal with customer requests in line with Service definitions and SLA's. * To escalate and manage incidents and requests to vendors in a timely fashion. * Management and documentation of information relating to customer incidents, service requests more »
Weetabix Mills, Burton Latimer, Kettering, Northamptonshire, England
WEETABIX LIMITED
technical review meetings to ensure new designs meet our security standards. Engage in quarterly cyber security tabletop exercises. Meet agreed Security ServiceLevel Agreements (SLA’s) and achieve KPI’s. Training Firebrand’s sector leading Level 4 Cyber Security Technologist (L4CST) Apprenticeship Programme trains apprentices to implement a series of more »
billing information such as meter readings. Administer and control all reporting and issuing of invoices, in line with the client’s requirements within agreed SLA’s and targets. Analyse and examine costs to establish the agreement in line with the contract. Key Experience: Extensive PC skills, with a strong working more »
Northampton, Northamptonshire, East Midlands, United Kingdom
Interquest Group
billing information such as meter readings. Administer and control all reporting and issuing of invoices, in line with the client's requirements within agreed SLA's and targets. Analyse and examine costs to establish the agreement in line with the contract. Key Experience: Extensive PC skills, with a strong working more »
Kettering, Northamptonshire, East Midlands, United Kingdom
MATCH RECRUITMENT LTD
incidents/service requests within companys ticketing system. Own incidents/service requests or escalate to 2nd/3rdline support where necessary. Work to SLA thresholds for all incidents/service requests. Perform tasks relating to field based colleagues users including, but not limited to: tracking and auditing of equipment more »
Lincoln, Lincolnshire, United Kingdom Hybrid / WFH Options
Adecco
learn, keep reading! Responsibilities and skills: Configure products according to the project specification. Manage your own time - monitor progress, address delays and adhere to SLA's. Identify and fix data issues. Keep abreast of your own projects, acting as primary contact - forge positive relationships. Creative problem solving. Proficient IT skills more »
with IT issues Troubleshoot issues escalated from service desk or internal sources Monitor and maintain the ticket queue and ensure tickets are closed within SLA Support third parties with maintaining the systems Buy, configure and install IT equipment at sites Buy, configure and deploy mobile devices New account creation, maintenance more »
Northampton, Northamptonshire, East Midlands, United Kingdom Hybrid / WFH Options
International Logistics Group
the customer and other ILG departments - Utilising the client and in-house hosted ticketing system to provide updates on client queries within the agreed SLA and ensuring that all queries are actioned in line with client SLA and Standard Operating Procedures - Working closely with Customer Services, Warehouse Team Leaders and … email support What we are looking for - Previous knowledge and experience of warehousing and distribution (desirable) - Previous customer service experience, working to deadlines and SLA commitments and previous financial responsibility - MS Office skills, particularly Excel & Outlook - Able to demonstrate methodical and organised ways of working particularly in relation to email more »
Kettering, Northamptonshire, East Midlands, United Kingdom
Musk Process Services
requests via email Registering, progressing and closing of the jobs on CMMS systems Creating reports daily/weekly/monthly on current performance against SLA requirements reporting issues as required Generate purchase orders for materials and subcontractor requirements. Inform the Operations Managers of any potential SLA failures. Accurate and efficient more »
Job Summary e-volve are seeking a Senior Network Engineer to join a fantastic team based in Darley Abbey Mills, Derby. You will need to have experience of networking including voice and data solutions. You will also need to be more »
Leicester, Braunstone, Leicestershire, United Kingdom
HL Partnership
IT Support Assistant Job Type: Full-time, Permanent Pay: £23,000 - £26,000 per annum HLP is the largest privately-owned mortgage network in the UK. Our goal is to continue to be the best home for mortgage advisers, protection more »