1st/2nd Line Support Analyst Job Trends in Maidstone

1st/2nd Line Support Analyst
Kent > Maidstone

The median 1st/2nd Line Support Analyst salary in Maidstone is £28,000 per year, according to job vacancies posted during the 6 months leading to 23 December 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
23 Dec 2025
Same period 2024 Same period 2023
Rank 12 - 21
Rank change year-on-year - - +17
Permanent jobs requiring a 1st/2nd Line Support Analyst 1 0 6
As % of all permanent jobs in Maidstone 0.93% - 8.70%
As % of the Job Titles category 1.10% - 9.09%
Number of salaries quoted 1 0 6
10th Percentile - - -
25th Percentile £27,000 - £21,250
Median annual salary (50th Percentile) £28,000 - £22,500
75th Percentile £29,000 - £23,750
90th Percentile - - -
Kent median annual salary £28,000 - £22,500

All Permanent IT Job Vacancies
Maidstone

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Maidstone. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Maidstone with a recognized job title 91 72 66
% of permanent jobs with a recognized job title 84.26% 100.00% 95.65%
Number of salaries quoted 67 35 60
10th Percentile £26,000 £30,500 -
25th Percentile £28,000 £46,703 £21,250
Median annual salary (50th Percentile) £35,000 £60,000 £25,000
Median % change year-on-year -41.67% +140.00% -47.37%
75th Percentile £55,000 £70,000 £45,000
90th Percentile £60,000 £87,500 £57,500
Kent median annual salary £40,000 £52,500 £47,500
% change year-on-year -23.81% +10.53% -5.00%

1st/2nd Line Support Analyst
Job Vacancy Trend in Maidstone

Historical trend showing the proportion of permanent IT job postings featuring '1st/2nd Line Support Analyst' in the job title relative to all permanent IT jobs advertised in Maidstone.

1st/2nd Line Support Analyst job vacancy trend in Maidstone

1st/2nd Line Support Analyst
Salary Trend in Maidstone

Salary distribution trend for 1st/2nd Line Support Analyst job vacancies in Maidstone.

Salary distribution trend for 1st/2nd Line Support Analyst job vacancies in Maidstone

1st/2nd Line Support Analyst Skill Set
Top 17 Co-Occurring Skills & Capabilities in Maidstone

For the 6 months to 23 December 2025, 1st/2nd Line Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the Maidstone region featuring 1st/2nd Line Support Analyst in the job title.

1 1 (100.00%) Active Directory
1 1 (100.00%) Android
1 1 (100.00%) Azure
1 1 (100.00%) Customer Service
1 1 (100.00%) Data Centre Operations
1 1 (100.00%) Entra ID
1 1 (100.00%) LAN
1 1 (100.00%) Microsoft
1 1 (100.00%) Microsoft 365
1 1 (100.00%) Microsoft Exchange
1 1 (100.00%) Microsoft Intune
1 1 (100.00%) Microsoft Office
1 1 (100.00%) VoIP
1 1 (100.00%) VPN
1 1 (100.00%) Windows
1 1 (100.00%) Windows Server
1 1 (100.00%) Wireless

1st/2nd Line Support Analyst Skill Set
Co-Occurring Skills & Capabilities in Maidstone by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 1 (100.00%) Microsoft Exchange
Applications
1 1 (100.00%) Microsoft Office
Cloud Services
1 1 (100.00%) Azure
1 1 (100.00%) Entra ID
1 1 (100.00%) Microsoft 365
Communications & Networking
1 1 (100.00%) LAN
1 1 (100.00%) VoIP
1 1 (100.00%) VPN
1 1 (100.00%) Wireless
General
1 1 (100.00%) Manufacturing
1 1 (100.00%) Marketing
1 1 (100.00%) Social Skills
Miscellaneous
1 1 (100.00%) Data Centre
1 1 (100.00%) iPhone
1 1 (100.00%) Video Conferencing
Operating Systems
1 1 (100.00%) Android
1 1 (100.00%) Windows
1 1 (100.00%) Windows Server
Processes & Methodologies
1 1 (100.00%) Customer Service
1 1 (100.00%) Data Centre Operations
System Software
1 1 (100.00%) Active Directory
Systems Management
1 1 (100.00%) Microsoft Intune
Vendors
1 1 (100.00%) Microsoft