Period
to 17 November 2017

The median annual salary for a 1st Line Support was £24,000 in advertised job vacancies in Merseyside during the 6 months to 17 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support
North West > Merseyside
6 months to
17 Nov 2017
Same period 2016 Same period 2015
Rank 79 100 81
Rank change year-on-year +21 -19 +4
Permanent jobs requiring a 1st Line Support 8 4 6
As % of all permanent IT jobs advertised in Merseyside 0.81% 0.31% 0.64%
As % of the Job Titles category 0.87% 0.33% 0.65%
Number of salaries quoted 2 4 6
Merseyside median annual salary £24,000 £17,797 £22,000
Median salary % change year-on-year +34.85% -19.10% -6.38%
10th Percentile £20,100 £16,714 £18,125
90th Percentile £28,300 £21,789 £26,000
North West median annual salary £19,000 £19,000 £20,000
% change year-on-year - -5.00% +2.56%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Merseyside. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Merseyside
Permanent vacancies in Merseyside with a recognized job title 924 1226 918
% of permanent IT jobs with a recognized job title 93.43% 94.38% 97.66%
Number of salaries quoted 705 884 697
Merseyside median annual salary £40,000 £37,500 £40,000
Median salary % change year-on-year +6.67% -6.25% +2.56%
10th Percentile £26,250 £26,250 £23,300
90th Percentile £63,250 £57,500 £60,000
North West median annual salary £42,500 £40,000 £40,000
% change year-on-year +6.25% - +6.67%

1st Line Support
Job Vacancy Trend in Merseyside

Job postings that featured 1st Line Support in the job title as a percentage of all IT jobs advertised in Merseyside.

Job vacancy trend for 1st Line Support in Merseyside

1st Line Support
Salary Trend in Merseyside

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support in Merseyside.

Salary trend for 1st Line Support in Merseyside

1st Line Support
Job Locations in Merseyside

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the Merseyside region over the 6 months to 17 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Liverpool +29 8 £24,000 +21.52% 1
Bootle - 1 - -
1st Line Support
North West

1st Line Support Skill Set
Top 30 Co-occurring IT Skills in Merseyside

For the 6 months to 17 November 2017, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Merseyside region featuring 1st Line Support in the job title.

1 8 (100.00%) Windows
2 7 (87.50%) Windows Server
3 6 (75.00%) Windows Server 2008
3 6 (75.00%) Windows 7
4 5 (62.50%) Finance
4 5 (62.50%) Microsoft Office
4 5 (62.50%) Microsoft
4 5 (62.50%) Windows Server 2012
5 4 (50.00%) Office 365
5 4 (50.00%) Active Directory
5 4 (50.00%) A+ Certification
5 4 (50.00%) LAN
5 4 (50.00%) WAN
5 4 (50.00%) Data Protection
5 4 (50.00%) Network+ Certification
5 4 (50.00%) Android
5 4 (50.00%) iPhone
6 2 (25.00%) Windows Server 2003
6 2 (25.00%) MS Exchange
6 2 (25.00%) Exchange Server 2010
7 1 (12.50%) Windows 8
7 1 (12.50%) Exchange Server 2013
7 1 (12.50%) Service Desk Management
7 1 (12.50%) Analytical Skills
7 1 (12.50%) Driving Licence
7 1 (12.50%) Windows 10
7 1 (12.50%) Wi-Fi
7 1 (12.50%) Internet
7 1 (12.50%) Configuration Management
7 1 (12.50%) NHS

1st Line Support Skill Set
Co-occurring IT Skills in Merseyside by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (25.00%) Exchange Server 2010
1 2 (25.00%) MS Exchange
2 1 (12.50%) Exchange Server 2003
2 1 (12.50%) Exchange Server 2013
2 1 (12.50%) SharePoint
2 1 (12.50%) Skype for Business
Applications
1 5 (62.50%) Microsoft Office
Cloud Services
1 4 (50.00%) Office 365
Communications & Networking
1 4 (50.00%) LAN
1 4 (50.00%) WAN
2 1 (12.50%) DHCP
2 1 (12.50%) DNS
2 1 (12.50%) Internet
2 1 (12.50%) TCP/IP
2 1 (12.50%) Wi-Fi
General
1 5 (62.50%) Finance
2 1 (12.50%) Manufacturing
Miscellaneous
1 4 (50.00%) iPhone
2 1 (12.50%) Analytical Skills
2 1 (12.50%) Driving Licence
2 1 (12.50%) NHS
Operating Systems
1 8 (100.00%) Windows
2 7 (87.50%) Windows Server
3 6 (75.00%) Windows 7
3 6 (75.00%) Windows Server 2008
4 5 (62.50%) Windows Server 2012
5 4 (50.00%) Android
6 2 (25.00%) Windows Server 2003
7 1 (12.50%) Windows 10
7 1 (12.50%) Windows 8
Processes & Methodologies
1 4 (50.00%) Data Protection
2 1 (12.50%) Configuration Management
2 1 (12.50%) Incident Management
2 1 (12.50%) ITIL
2 1 (12.50%) Problem Management
2 1 (12.50%) Service Desk Management
2 1 (12.50%) Statistics
Programming Languages
1 1 (12.50%) PowerShell
Qualifications
1 4 (50.00%) A+ Certification
1 4 (50.00%) Network+ Certification
2 1 (12.50%) Security Cleared
System Software
1 4 (50.00%) Active Directory
Systems Management
1 1 (12.50%) SCCM
Vendors
1 5 (62.50%) Microsoft