1st Line Support Jobs in Merseyside

First Line Support
North West > Merseyside

The median First Line Support salary in Merseyside is £27,000 per year, according to job vacancies posted during the 6 months leading to 22 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

 6 months to
22 May 2025		 Same period 2024 Same period 2023
Rank 47 88 100
Rank change year-on-year +41 +12 -18
Permanent jobs requiring a 1st Line Support 8 9 4
As % of all permanent jobs advertised in Merseyside 1.79% 0.68% 0.37%
As % of the Job Titles category 2.18% 0.72% 0.47%
Number of salaries quoted 8 9 3
10th Percentile - - -
25th Percentile £24,250 £23,500 £21,000
Median annual salary (50th Percentile) £27,000 £24,000 £22,000
Median % change year-on-year +12.50% +9.09% +4.76%
75th Percentile - £24,500 £23,875
90th Percentile - - £24,400
North West median annual salary £24,000 £23,750 £23,500
% change year-on-year +1.05% +1.06% +3.30%

All Permanent IT Job Vacancies
Merseyside

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Merseyside. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Merseyside with a recognized job title 367 1,252 860
% of permanent jobs with a recognized job title 82.10% 94.85% 80.15%
Number of salaries quoted 182 876 427
10th Percentile £25,750 £25,500 £26,750
25th Percentile £31,250 £32,500 £36,250
Median annual salary (50th Percentile) £45,000 £42,500 £45,000
Median % change year-on-year +5.88% -5.56% -5.26%
75th Percentile £62,500 £57,500 £60,000
90th Percentile £76,250 £78,125 £70,000
North West median annual salary £50,055 £50,000 £55,000
% change year-on-year +0.11% -9.09% +4.76%

1st Line Support
Job Vacancy Trend in Merseyside

Job postings that featured 1st Line Support in the job title as a proportion of all IT jobs advertised in Merseyside.

Job vacancy trend for 1st Line Support in Merseyside

1st Line Support
Salary Trend in Merseyside

3-month moving average salary quoted in jobs citing 1st Line Support in Merseyside.

Salary trend for 1st Line Support in Merseyside

1st Line Support Skill Set
Top 11 Co-occurring Skills and Capabilities in Merseyside

For the 6 months to 22 May 2025, 1st Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Merseyside region featuring 1st Line Support in the job title.

1 5 (62.50%) Microsoft Office
1 5 (62.50%) Windows
1 5 (62.50%) LAN
1 5 (62.50%) Microsoft
1 5 (62.50%) Wi-Fi
2 3 (37.50%) SLA
2 3 (37.50%) Retail
2 3 (37.50%) SaaS
2 3 (37.50%) Problem-Solving
2 3 (37.50%) Customer Experience
2 3 (37.50%) Customer Service

1st Line Support Skill Set
Co-occurring Skills and Capabilities in Merseyside by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 5 (62.50%) Microsoft Office
Cloud Services
1 3 (37.50%) SaaS
Communications & Networking
1 5 (62.50%) LAN
1 5 (62.50%) Wi-Fi
General
1 3 (37.50%) Retail
Operating Systems
1 5 (62.50%) Windows
Processes & Methodologies
1 3 (37.50%) Customer Experience
1 3 (37.50%) Customer Service
1 3 (37.50%) Problem-Solving
Quality Assurance & Compliance
1 3 (37.50%) SLA
Vendors
1 5 (62.50%) Microsoft
8 1st Line Support jobs in the North West