The median annual salary for a 1st Line Support was £21,000 in advertised job vacancies in the North West during the 3 months to 23 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
23 Mar 2017
Same period 2016 Same period 2015
First Line Support
England / North West
Rank 225 202 206
Rank change year-on-year -23 +4  
Permanent jobs requiring a 1st Line Support 32 38 44
As % of all permanent IT jobs advertised in the North West 0.53% 0.67% 0.67%
As % of the Job Titles category 0.55% 0.69% 0.69%
Number of salaries quoted 27 29 43
Median salary £21,000 £20,500 £19,000
Median salary % change year-on-year +2.43% +7.89%  
90% offered a salary of more than £18,100 £16,200 £18,000
10% offered a salary of more than £24,000 £24,200 £25,000
UK excluding London median salary £21,000 £20,500 £20,000
% change year-on-year +2.43% +2.50%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the North West. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
North West
Permanent job vacancies with a job title containing a recognized job role 5865 5483 6340
As % of all permanent IT job vacancies advertised in the North West 96.72% 97.06% 96.78%
Number of salaries quoted 4885 4606 5110
Median salary £40,000 £40,000 £40,000
90% offered a salary of more than £25,000 £24,000 £24,000
10% offered a salary of more than £60,000 £55,000 £60,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

1st Line Support
Job Vacancy Trend in the North West

The job posting trend of jobs advertised in the North West that featured 1st Line Support in the job title.

Job vacancy trend for 1st Line Support in the North West

1st Line Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support in the North West.

Salary trend for 1st Line Support in the North West

1st Line Support
Salary Histogram in the North West

The salary distribution of IT jobs citing 1st Line Support in the North West over the 3 months to 23 March 2017.

Salary histogram for 1st Line Support in the North West

1st Line Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the North West region over the 3 months to 23 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -21 22 £21,000 +2.43% 13
Cheshire +12 8 £19,000 -7.31% 3
Lancashire -3 1 £19,000 +35.71% 2
Merseyside -6 1 - -
1st Line Support
England

1st Line Support Skill Set
Top 30 Related IT Skills in the North West

For the 6 months to 23 March 2017, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring 1st Line Support in the job title.

1 50 (71.43%) Windows
2 49 (70.00%) Microsoft
3 38 (54.29%) MS Office
4 37 (52.86%) Active Directory
5 35 (50.00%) Windows 7
6 25 (35.71%) SLA
7 24 (34.29%) MS Excel
8 22 (31.43%) Citrix
9 19 (27.14%) MS Exchange
10 17 (24.29%) iPad
10 17 (24.29%) Windows 8
11 15 (21.43%) Windows Server 2008
12 13 (18.57%) Service Management
12 13 (18.57%) Windows Server 2012
12 13 (18.57%) Office 365
12 13 (18.57%) Windows Server
13 11 (15.71%) Web Development
13 11 (15.71%) VPN
13 11 (15.71%) ITIL
14 9 (12.86%) Windows Server 2003
14 9 (12.86%) Microsoft Certification
14 9 (12.86%) TCP/IP
15 8 (11.43%) WAN
15 8 (11.43%) Windows XP
15 8 (11.43%) Manufacturing
15 8 (11.43%) Exchange Server 2010
15 8 (11.43%) Windows 10
16 7 (10.00%) Skype
16 7 (10.00%) VoIP
17 6 (8.57%) Configuration Management

1st Line Support Skill Set
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 19 (27.14%) MS Exchange
2 8 (11.43%) Exchange Server 2010
3 4 (5.71%) IBM Notes
3 4 (5.71%) Skype for Business
4 3 (4.29%) SharePoint
5 1 (1.43%) CMS
5 1 (1.43%) Exchange Server 2013
5 1 (1.43%) GroupWise
Applications
1 38 (54.29%) MS Office
2 24 (34.29%) MS Excel
Business Applications
1 1 (1.43%) NetSuite
1 1 (1.43%) SAP BPC
Cloud Services
1 13 (18.57%) Office 365
Communications & Networking
1 11 (15.71%) VPN
2 9 (12.86%) TCP/IP
3 8 (11.43%) WAN
4 7 (10.00%) Skype
4 7 (10.00%) VoIP
5 6 (8.57%) Firewall
5 6 (8.57%) Remote Desktop
6 5 (7.14%) FTP
6 5 (7.14%) HTTP
6 5 (7.14%) Internet
7 4 (5.71%) Intrusion Detection
7 4 (5.71%) LAN
7 4 (5.71%) Network Security
7 4 (5.71%) SMTP
8 3 (4.29%) IP Telephony
9 2 (2.86%) Cisco IOS
9 2 (2.86%) DMZ
9 2 (2.86%) DNS
10 1 (1.43%) SSH
Database & Business Intelligence
1 1 (1.43%) FileMaker
1 1 (1.43%) MySQL
1 1 (1.43%) SAP BW
General
1 8 (11.43%) Manufacturing
2 5 (7.14%) Finance
3 3 (4.29%) Legal
4 2 (2.86%) Law
5 1 (1.43%) Banking
5 1 (1.43%) Investment Banking
5 1 (1.43%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (1.43%) CSS
1 1 (1.43%) HTML
1 1 (1.43%) LAMP
Miscellaneous
1 17 (24.29%) iPad
2 6 (8.57%) CMDB
2 6 (8.57%) iPhone
3 4 (5.71%) Client/Server
4 2 (2.86%) Analytical Skills
4 2 (2.86%) Life Science
5 1 (1.43%) Blackberry
5 1 (1.43%) Computer Science
5 1 (1.43%) Data Centre
5 1 (1.43%) Digital Signage
5 1 (1.43%) Driving Licence
5 1 (1.43%) User Experience
Operating Systems
1 50 (71.43%) Windows
2 35 (50.00%) Windows 7
3 17 (24.29%) Windows 8
4 15 (21.43%) Windows Server 2008
5 13 (18.57%) Windows Server
5 13 (18.57%) Windows Server 2012
6 9 (12.86%) Windows Server 2003
7 8 (11.43%) Windows 10
7 8 (11.43%) Windows XP
8 5 (7.14%) Linux
9 4 (5.71%) Solaris
10 2 (2.86%) Mac OS X
10 2 (2.86%) Windows Vista
11 1 (1.43%) Android
11 1 (1.43%) Apple iOS
11 1 (1.43%) CentOS
11 1 (1.43%) Mac OS
Processes & Methodologies
1 13 (18.57%) Service Management
2 11 (15.71%) ITIL
2 11 (15.71%) Web Development
3 6 (8.57%) Configuration Management
3 6 (8.57%) Mobile Device Management
4 4 (5.71%) Test Automation
4 4 (5.71%) Threat Analysis
5 3 (4.29%) ITSM
5 3 (4.29%) Mathematics
6 2 (2.86%) Continuous Improvement
6 2 (2.86%) Software Engineering
6 2 (2.86%) Time Management
7 1 (1.43%) Case Management
7 1 (1.43%) Change Control
7 1 (1.43%) Content Management
7 1 (1.43%) Data Loss Prevention
7 1 (1.43%) Problem Management
7 1 (1.43%) Release Management
7 1 (1.43%) Service Delivery
7 1 (1.43%) Software Distribution
Programming Languages
1 3 (4.29%) C
2 1 (1.43%) C#
2 1 (1.43%) C++
2 1 (1.43%) JavaScript
2 1 (1.43%) SQL
Qualifications
1 9 (12.86%) Microsoft Certification
2 5 (7.14%) ITIL Certification
2 5 (7.14%) MCP
3 4 (5.71%) CISSP
3 4 (5.71%) MCSE
3 4 (5.71%) RHCE
3 4 (5.71%) SCNA
3 4 (5.71%) SCSA
3 4 (5.71%) Sun Certification
4 1 (1.43%) Degree
4 1 (1.43%) MOS
Quality Assurance & Compliance
1 25 (35.71%) SLA
System Software
1 37 (52.86%) Active Directory
2 6 (8.57%) Hyper-V
3 4 (5.71%) Sendmail
3 4 (5.71%) Terminal Server
4 2 (2.86%) VMware Infrastructure
5 1 (1.43%) NDS
5 1 (1.43%) NetIQ eDirectory
Systems Management
1 1 (1.43%) McAfee ePO
1 1 (1.43%) WSUS
Vendors
1 49 (70.00%) Microsoft
2 22 (31.43%) Citrix
3 6 (8.57%) Cisco
4 5 (7.14%) Spiceworks
5 4 (5.71%) CheckPoint
5 4 (5.71%) Lotus
5 4 (5.71%) VMware
6 2 (2.86%) Apple
6 2 (2.86%) HP
7 1 (1.43%) Avaya
7 1 (1.43%) Intel Security
7 1 (1.43%) Northgate
7 1 (1.43%) Oracle
7 1 (1.43%) Panasonic
7 1 (1.43%) Remedy
7 1 (1.43%) Sage
7 1 (1.43%) Salesforce.com
7 1 (1.43%) SAP
7 1 (1.43%) Sitecore
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Posted: 5 hours ago
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Posted: Yesterday
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