Period
to 23 November 2017

The median annual salary for a 1st Line Support was £19,000 in advertised job vacancies in the North West during the 6 months to 23 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support
England > North West
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 268 290 258
Rank change year-on-year +22 -32 +16
Permanent jobs requiring a 1st Line Support 107 68 94
As % of all permanent IT jobs advertised in the North West 0.81% 0.54% 0.73%
As % of the Job Titles category 0.84% 0.56% 0.75%
Number of salaries quoted 89 66 77
North West median annual salary £19,000 £19,000 £20,000
Median salary % change year-on-year - -5.00% +2.56%
10th Percentile £16,950 £16,250 £17,000
90th Percentile £23,850 £25,500 £23,850
England median annual salary £21,000 £22,000 £21,500
% change year-on-year -4.55% +2.33% +2.38%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 12804 12127 12519
% of permanent IT jobs with a recognized job title 96.66% 96.98% 96.58%
Number of salaries quoted 10248 10191 10390
North West median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - +6.67%
10th Percentile £25,250 £25,000 £23,000
90th Percentile £65,000 £61,250 £58,750
England median annual salary £50,000 £47,500 £46,377
% change year-on-year +5.26% +2.42% +3.06%

1st Line Support
Job Vacancy Trend in the North West

Job postings that featured 1st Line Support in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for 1st Line Support in the North West

1st Line Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support in the North West.

Salary trend for 1st Line Support in the North West

1st Line Support
Salary Histogram in the North West

The salary distribution of IT jobs citing 1st Line Support in the North West over the 6 months to 23 November 2017.

Salary histogram for 1st Line Support in the North West

1st Line Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the North West region over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester 0 53 £19,000 -3.80% 3
Cheshire -20 27 £19,500 +4.00%
Lancashire +8 11 £18,000 +16.13%
Merseyside +20 9 £28,500 +60.14%
Cumbria - 7 £17,000 -
1st Line Support
England

1st Line Support Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 23 November 2017, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring 1st Line Support in the job title.

1 77 (71.96%) Windows
2 67 (62.62%) Active Directory
3 49 (45.79%) Microsoft
4 43 (40.19%) Windows Server
5 42 (39.25%) Microsoft Office
6 33 (30.84%) TCP/IP
7 31 (28.97%) LAN
7 31 (28.97%) Office 365
8 30 (28.04%) WAN
8 30 (28.04%) Windows 7
9 28 (26.17%) Microsoft Certification
10 27 (25.23%) VMware
11 26 (24.30%) ITIL
12 22 (20.56%) MS Exchange
12 22 (20.56%) Cisco
12 22 (20.56%) Hyper-V
13 20 (18.69%) MCSE
14 19 (17.76%) Firewall
14 19 (17.76%) Windows Server 2008
15 18 (16.82%) Finance
15 18 (16.82%) MCSA
15 18 (16.82%) MCP
15 18 (16.82%) Windows Server 2012
16 16 (14.95%) Windows 10
17 14 (13.08%) SLA
17 14 (13.08%) Degree
18 13 (12.15%) Citrix
18 13 (12.15%) Exchange Server 2010
19 10 (9.35%) SQL
20 9 (8.41%) CRM

1st Line Support Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (20.56%) MS Exchange
2 13 (12.15%) Exchange Server 2010
3 5 (4.67%) Exchange Server 2007
4 2 (1.87%) SharePoint
5 1 (0.93%) Exchange Server 2003
5 1 (0.93%) Exchange Server 2013
5 1 (0.93%) Skype for Business
Applications
1 42 (39.25%) Microsoft Office
2 8 (7.48%) Microsoft Excel
Business Applications
1 3 (2.80%) Sage 1000
2 2 (1.87%) Payment Gateway
Cloud Services
1 31 (28.97%) Office 365
2 1 (0.93%) G Suite
Communications & Networking
1 33 (30.84%) TCP/IP
2 31 (28.97%) LAN
3 30 (28.04%) WAN
4 19 (17.76%) Firewall
5 7 (6.54%) DNS
6 5 (4.67%) Internet
7 4 (3.74%) PBX
7 4 (3.74%) VPN
8 3 (2.80%) DHCP
8 3 (2.80%) Wi-Fi
9 2 (1.87%) ADSL
9 2 (1.87%) Broadband
9 2 (1.87%) IP Telephony
10 1 (0.93%) VoIP
Database & Business Intelligence
1 2 (1.87%) Crystal Reports
1 2 (1.87%) SQL Server Integration Services
1 2 (1.87%) SQL Server Reporting Services
General
1 18 (16.82%) Finance
2 5 (4.67%) Manufacturing
3 4 (3.74%) Financial Institution
3 4 (3.74%) Retail
3 4 (3.74%) Telecoms
Libraries, Frameworks & Software Standards
1 2 (1.87%) CSS
1 2 (1.87%) HTML
Miscellaneous
1 7 (6.54%) Computer Science
2 5 (4.67%) Driving Licence
3 4 (3.74%) Data Centre
3 4 (3.74%) iPhone
4 3 (2.80%) iPad
5 2 (1.87%) Analytical Skills
5 2 (1.87%) EPoS
6 1 (0.93%) NHS
6 1 (0.93%) User Experience
6 1 (0.93%) Virtual Team
6 1 (0.93%) Wiki
Operating Systems
1 77 (71.96%) Windows
2 43 (40.19%) Windows Server
3 30 (28.04%) Windows 7
4 19 (17.76%) Windows Server 2008
5 18 (16.82%) Windows Server 2012
6 16 (14.95%) Windows 10
7 5 (4.67%) Windows 8
8 4 (3.74%) Android
9 3 (2.80%) Windows XP
10 2 (1.87%) Linux
10 2 (1.87%) Windows Server 2003
Processes & Methodologies
1 26 (24.30%) ITIL
2 9 (8.41%) CRM
3 5 (4.67%) ERP
3 5 (4.67%) Service Delivery
4 4 (3.74%) Data Protection
5 3 (2.80%) Capacity Planning
5 3 (2.80%) Change Management
5 3 (2.80%) Information Security
5 3 (2.80%) Performance Monitoring
5 3 (2.80%) Performance Tuning
5 3 (2.80%) Service Management
6 2 (1.87%) ITSM
6 2 (1.87%) Migration
6 2 (1.87%) Telesales
6 2 (1.87%) Time Management
7 1 (0.93%) Incident Management
7 1 (0.93%) Mathematics
7 1 (0.93%) Problem Management
7 1 (0.93%) Software Engineering
7 1 (0.93%) Statistics
Programming Languages
1 10 (9.35%) SQL
2 2 (1.87%) PowerShell
2 2 (1.87%) Uniface
3 1 (0.93%) C
Qualifications
1 28 (26.17%) Microsoft Certification
2 20 (18.69%) MCSE
3 18 (16.82%) MCP
3 18 (16.82%) MCSA
4 14 (13.08%) Degree
5 7 (6.54%) CCNA
5 7 (6.54%) Cisco Certification
6 5 (4.67%) MCITP
7 4 (3.74%) A+ Certification
7 4 (3.74%) CCENT
7 4 (3.74%) Network+ Certification
8 2 (1.87%) CCNP
8 2 (1.87%) Master's Degree
8 2 (1.87%) Security Cleared
9 1 (0.93%) SC Cleared
Quality Assurance & Compliance
1 14 (13.08%) SLA
System Software
1 67 (62.62%) Active Directory
2 22 (20.56%) Hyper-V
3 4 (3.74%) VMware Infrastructure
4 3 (2.80%) Virtual Machines
5 2 (1.87%) Microsoft Virtual Server
Systems Management
1 7 (6.54%) SCCM
Vendors
1 49 (45.79%) Microsoft
2 27 (25.23%) VMware
3 22 (20.56%) Cisco
4 13 (12.15%) Citrix
5 3 (2.80%) Sage
6 1 (0.93%) Apple
6 1 (0.93%) Capita
6 1 (0.93%) Google
6 1 (0.93%) HP
6 1 (0.93%) Remedy
6 1 (0.93%) ServiceNow
6 1 (0.93%) Wyse