First Line Support
England > North West
The median First Line Support salary in the North West is £25,000 per year, according to job vacancies posted during the 6 months leading to 29 December 2025.
The table below compares current salary benchmarking and summary statistics with the previous two years.
| 6 months to 29 Dec 2025 |
Same period 2024 | Same period 2023 | |
|---|---|---|---|
| Rank | 161 | 194 | 181 |
| Rank change year-on-year | +33 | -13 | +92 |
| Permanent jobs requiring a 1st Line Support | 23 | 14 | 10 |
| As % of all permanent jobs in the North West | 0.37% | 0.27% | 0.26% |
| As % of the Job Titles category | 0.43% | 0.29% | 0.27% |
| Number of salaries quoted | 23 | 12 | 10 |
| 10th Percentile | £22,625 | £22,750 | £20,050 |
| 25th Percentile | £23,563 | £22,938 | £21,000 |
| Median annual salary (50th Percentile) | £25,000 | £26,125 | £22,000 |
| Median % change year-on-year | -4.31% | +18.75% | -12.00% |
| 75th Percentile | £27,063 | £30,063 | £24,250 |
| 90th Percentile | £27,500 | £35,200 | £24,700 |
| England median annual salary | £26,250 | £26,000 | £25,000 |
| % change year-on-year | +0.96% | +4.00% | - |
All Permanent IT Job Roles
North West
For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in the North West with a recognized job title | 5,290 | 4,836 | 3,714 |
| % of permanent jobs with a recognized job title | 85.82% | 92.95% | 95.45% |
| Number of salaries quoted | 2,845 | 2,568 | 2,882 |
| 10th Percentile | £28,000 | £32,500 | £30,000 |
| 25th Percentile | £35,000 | £40,000 | £40,000 |
| Median annual salary (50th Percentile) | £50,000 | £51,238 | £52,500 |
| Median % change year-on-year | -2.42% | -2.40% | - |
| 75th Percentile | £65,640 | £66,067 | £68,684 |
| 90th Percentile | £80,000 | £79,720 | £82,500 |
| England median annual salary | £55,000 | £60,000 | £60,000 |
| % change year-on-year | -8.33% | - | -1.64% |
1st Line Support
Job Vacancy Trend in the North West
Historical trend showing the proportion of permanent IT job postings featuring '1st Line Support' in the job title relative to all permanent IT jobs advertised in the North West.
1st Line Support
Salary Trend in the North West
Salary distribution trend for 1st Line Support job vacancies in the North West.
1st Line Support
Job Locations in the North West
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the North West region over the 6 months to 29 December 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| Lancashire | - | 14 | £24,750 | - | 3 |
| Manchester | +28 | 8 | £27,000 | -3.57% | 2 |
| Merseyside | -2 | 1 | £26,000 | -13.33% | 6 |
| 1st Line Support England |
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1st Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in the North West
For the 6 months to 29 December 2025, 1st Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the North West region featuring 1st Line Support in the job title.
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1st Line Support Skill Set
Co-Occurring Skills & Capabilities in the North West by Category
The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category: