The median annual salary for a 1st Line Support was £21,000 in advertised job vacancies in the North West during the 3 months to 26 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support
England / North West
3 months to
26 Jun 2017
Same period 2016 Same period 2015
Rank 223 208 223
Rank change year-on-year -15 +15  
Permanent jobs requiring a 1st Line Support 49 28 35
As % of all permanent IT jobs advertised in the North West 0.71% 0.51% 0.55%
As % of the Job Titles category 0.74% 0.52% 0.57%
Number of salaries quoted 42 27 34
Median salary £21,000 £19,000 £19,000
Median salary % change year-on-year +10.52% -  
90% offered a salary of more than £18,000 £18,000 £17,214
10% offered a salary of more than £22,500 £21,600 £24,000
UK excluding London median salary £21,000 £20,000 £20,000
% change year-on-year +5.00% -  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the North West. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
North West
Permanent job vacancies with a job title containing a recognized job role 6647 5415 6191
As % of all permanent IT job vacancies advertised in the North West 96.61% 97.74% 96.89%
Number of salaries quoted 5440 4595 5048
Median salary £40,000 £40,000 £40,000
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £60,000 £55,000 £57,500
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

1st Line Support
Job Vacancy Trend in the North West

The job posting trend of jobs advertised in the North West that featured 1st Line Support in the job title.

Job vacancy trend for 1st Line Support in the North West

1st Line Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support in the North West.

Salary trend for 1st Line Support in the North West

1st Line Support
Salary Histogram in the North West

The salary distribution of IT jobs citing 1st Line Support in the North West over the 3 months to 26 June 2017.

Salary histogram for 1st Line Support in the North West

1st Line Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the North West region over the 3 months to 26 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -15 36 £21,250 +10.38% 5
Cheshire -28 8 £21,500 +10.96%
Lancashire +6 4 £18,500 -2.63%
Cumbria - 1 £23,500 -
1st Line Support
England

1st Line Support Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 26 June 2017, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring 1st Line Support in the job title.

1 57 (68.67%) Windows
2 53 (63.86%) Microsoft
3 48 (57.83%) Active Directory
4 44 (53.01%) Microsoft Office
5 31 (37.35%) Windows 7
6 30 (36.14%) SLA
7 27 (32.53%) ITIL
8 25 (30.12%) MS Exchange
9 22 (26.51%) Windows 8
10 21 (25.30%) Windows Server
11 19 (22.89%) Citrix
12 14 (16.87%) Service Management
12 14 (16.87%) Windows Server 2003
12 14 (16.87%) Cisco
12 14 (16.87%) Exchange Server 2010
13 12 (14.46%) Configuration Management
13 12 (14.46%) CMDB
13 12 (14.46%) VMware
14 10 (12.05%) TCP/IP
14 10 (12.05%) LAN
14 10 (12.05%) WAN
14 10 (12.05%) SQL
15 9 (10.84%) ITIL Certification
15 9 (10.84%) Office 365
16 8 (9.64%) Windows 10
16 8 (9.64%) Degree
16 8 (9.64%) Microsoft Certification
16 8 (9.64%) Service Delivery
17 7 (8.43%) Terminal Server
17 7 (8.43%) Apple

1st Line Support Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 25 (30.12%) MS Exchange
2 14 (16.87%) Exchange Server 2010
3 1 (1.20%) CMS
Applications
1 44 (53.01%) Microsoft Office
2 4 (4.82%) Microsoft Excel
Business Applications
1 3 (3.61%) Payment Gateway
2 2 (2.41%) Sage 1000
Cloud Services
1 9 (10.84%) Office 365
2 2 (2.41%) G Suite
3 1 (1.20%) Microsoft Azure
Communications & Networking
1 10 (12.05%) LAN
1 10 (12.05%) TCP/IP
1 10 (12.05%) WAN
2 5 (6.02%) Firewall
3 4 (4.82%) DNS
3 4 (4.82%) Remote Desktop
4 3 (3.61%) DHCP
4 3 (3.61%) IP Telephony
5 2 (2.41%) Broadband
5 2 (2.41%) VPN
6 1 (1.20%) Cisco IOS
6 1 (1.20%) DMZ
6 1 (1.20%) FTP
6 1 (1.20%) HTTP
6 1 (1.20%) Internet
6 1 (1.20%) SSH
Database & Business Intelligence
1 3 (3.61%) Crystal Reports
1 3 (3.61%) SQL Server Integration Services
1 3 (3.61%) SQL Server Reporting Services
2 1 (1.20%) FileMaker
2 1 (1.20%) MySQL
General
1 6 (7.23%) Finance
2 5 (6.02%) Manufacturing
2 5 (6.02%) Retail
3 3 (3.61%) Banking
3 3 (3.61%) Law
3 3 (3.61%) Legal
4 2 (2.41%) Investment Banking
4 2 (2.41%) Pharmaceutical
5 1 (1.20%) German Language
5 1 (1.20%) Telecoms
Libraries, Frameworks & Software Standards
1 4 (4.82%) CSS
1 4 (4.82%) HTML
2 1 (1.20%) LAMP
Miscellaneous
1 12 (14.46%) CMDB
2 6 (7.23%) EPoS
3 5 (6.02%) iPad
4 4 (4.82%) Computer Science
4 4 (4.82%) Driving Licence
4 4 (4.82%) User Experience
5 1 (1.20%) Analytical Skills
5 1 (1.20%) Blackberry
5 1 (1.20%) Data Centre
5 1 (1.20%) Digital Signage
5 1 (1.20%) Life Science
5 1 (1.20%) Virtual Team
Operating Systems
1 57 (68.67%) Windows
2 31 (37.35%) Windows 7
3 22 (26.51%) Windows 8
4 21 (25.30%) Windows Server
5 14 (16.87%) Windows Server 2003
6 8 (9.64%) Windows 10
7 7 (8.43%) Windows Server 2012
7 7 (8.43%) Windows XP
8 6 (7.23%) Windows Server 2008
9 2 (2.41%) Linux
9 2 (2.41%) Mac OS X
10 1 (1.20%) Android
10 1 (1.20%) Apple iOS
10 1 (1.20%) CentOS
10 1 (1.20%) Mac OS
10 1 (1.20%) Windows Vista
Processes & Methodologies
1 27 (32.53%) ITIL
2 14 (16.87%) Service Management
3 12 (14.46%) Configuration Management
4 8 (9.64%) Service Delivery
5 7 (8.43%) Continuous Improvement
6 5 (6.02%) Web Development
7 4 (4.82%) Change Control
7 4 (4.82%) ERP
7 4 (4.82%) ITSM
7 4 (4.82%) Mobile Device Management
7 4 (4.82%) Service Delivery Management
7 4 (4.82%) Software Distribution
7 4 (4.82%) Time Management
8 3 (3.61%) Telesales
9 2 (2.41%) Capacity Planning
9 2 (2.41%) Change Management
9 2 (2.41%) Performance Monitoring
9 2 (2.41%) Performance Tuning
10 1 (1.20%) Case Management
10 1 (1.20%) Hardware Maintenance
Programming Languages
1 10 (12.05%) SQL
2 3 (3.61%) Uniface
3 1 (1.20%) C#
3 1 (1.20%) C++
3 1 (1.20%) JavaScript
Qualifications
1 9 (10.84%) ITIL Certification
2 8 (9.64%) Degree
2 8 (9.64%) Microsoft Certification
3 7 (8.43%) MCP
3 7 (8.43%) MCSE
4 5 (6.02%) MCSA
5 3 (3.61%) Master's Degree
6 2 (2.41%) Cisco Certification
6 2 (2.41%) MOS
7 1 (1.20%) CCNA
7 1 (1.20%) CCNP
Quality Assurance & Compliance
1 30 (36.14%) SLA
System Software
1 48 (57.83%) Active Directory
2 7 (8.43%) Terminal Server
3 5 (6.02%) VMware Infrastructure
4 4 (4.82%) Hyper-V
5 3 (3.61%) Microsoft Virtual Server
6 2 (2.41%) Terminal Services
6 2 (2.41%) Virtual Machines
7 1 (1.20%) VMware Server
Systems Management
1 2 (2.41%) SCCM
2 1 (1.20%) WSUS
Vendors
1 53 (63.86%) Microsoft
2 19 (22.89%) Citrix
3 14 (16.87%) Cisco
4 12 (14.46%) VMware
5 7 (8.43%) Apple
6 3 (3.61%) HP
6 3 (3.61%) Sage
6 3 (3.61%) Spiceworks
7 2 (2.41%) Dell
7 2 (2.41%) Google
7 2 (2.41%) Samsung
8 1 (1.20%) Northgate
8 1 (1.20%) Oracle
8 1 (1.20%) Panasonic
8 1 (1.20%) Sitecore
8 1 (1.20%) Wyse
Manchester, Lancashire
Mortimer Spinks
Salary: £17000 - £25000 per annum + Excellent Benefits Package
Posted: 11 hours ago
Manchester, Lancashire
Cloud Computing International
Salary: £18000 - £20000 per annum
Posted: 16 hours ago
Cheadle, Cheshire
Jagger Talent
Salary: From £17,000 to £20,000 per annum + Parking + Pension + Overtime
Posted: 4 days ago
Manchester, Lancashire
Itecco
Salary: £17000 - £19000 per annum + CERTIFICATIONS PAID FOR
Posted: 4 days ago
North West
Avecto Limited
Posted: 6 days ago
Stockport, Cheshire
Horizon Insolvency Software Development LTD
Salary: From £16,500 to £18,500 per annum (Subject to experience level)
Posted: 19 days ago