Period
to 23 November 2017

The median annual salary for a Technical Support was £27,500 in advertised job vacancies in Merseyside during the 6 months to 23 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support
North West > Merseyside
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 87 104 70
Rank change year-on-year +17 -34 +13
Permanent jobs requiring a Technical Support 5 3 12
As % of all permanent IT jobs advertised in Merseyside 0.51% 0.23% 1.29%
As % of the Job Titles category 0.54% 0.24% 1.32%
Number of salaries quoted 5 3 14
Merseyside median annual salary £27,500 £17,797 £20,000
Median salary % change year-on-year +54.52% -11.02% -47.37%
10th Percentile £25,750 £17,797 £19,000
90th Percentile £34,300 £22,359 £38,491
North West median annual salary £25,000 £30,000 £26,500
% change year-on-year -16.67% +13.21% -3.64%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Merseyside. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Merseyside
Permanent vacancies in Merseyside with a recognized job title 926 1233 911
% of permanent IT jobs with a recognized job title 93.63% 94.12% 97.85%
Number of salaries quoted 712 884 683
Merseyside median annual salary £40,000 £37,500 £40,000
Median salary % change year-on-year +6.67% -6.25% +3.90%
10th Percentile £26,250 £26,250 £23,100
90th Percentile £62,500 £57,500 £60,000
North West median annual salary £42,500 £40,000 £40,000
% change year-on-year +6.25% - +6.67%

Technical Support
Job Vacancy Trend in Merseyside

Job postings that featured Technical Support in the job title as a percentage of all IT jobs advertised in Merseyside.

Job vacancy trend for Technical Support in Merseyside

Technical Support
Salary Trend in Merseyside

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support in Merseyside.

Salary trend for Technical Support in Merseyside

Technical Support
Job Locations in Merseyside

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the Merseyside region over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Liverpool +28 3 £26,500 +15.22%
St Helens -7 1 £30,000 +68.57%
Technical Support
North West

Technical Support Skill Set
Top 30 Co-occurring IT Skills in Merseyside

For the 6 months to 23 November 2017, Technical Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Merseyside region featuring Technical Support in the job title.

1 4 (80.00%) Windows
2 3 (60.00%) Active Directory
2 3 (60.00%) ITIL
2 3 (60.00%) Finance
2 3 (60.00%) Windows 7
3 2 (40.00%) Banking
3 2 (40.00%) Investment Banking
3 2 (40.00%) iPad
3 2 (40.00%) Windows Server
3 2 (40.00%) Blackberry
3 2 (40.00%) Microsoft
3 2 (40.00%) HP
3 2 (40.00%) Citrix
3 2 (40.00%) ITIL Certification
4 1 (20.00%) Avaya
4 1 (20.00%) SAN
4 1 (20.00%) Unit4 Business World
4 1 (20.00%) Windows Server 2003
4 1 (20.00%) Sophos
4 1 (20.00%) AIX
4 1 (20.00%) Solaris
4 1 (20.00%) Linux
4 1 (20.00%) Apache
4 1 (20.00%) CRM
4 1 (20.00%) ERP
4 1 (20.00%) VoIP
4 1 (20.00%) DHCP
4 1 (20.00%) NFS
4 1 (20.00%) TCP/IP
4 1 (20.00%) VPN

Technical Support Skill Set
Co-occurring IT Skills in Merseyside by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (20.00%) Apache
1 1 (20.00%) IIS
Business Applications
1 1 (20.00%) Dynamics NAV
1 1 (20.00%) Unit4 Business World
Cloud Services
1 1 (20.00%) Amazon AWS
1 1 (20.00%) Microsoft Azure
Communications & Networking
1 1 (20.00%) Cisco ASA
1 1 (20.00%) DHCP
1 1 (20.00%) DNS
1 1 (20.00%) Firewall
1 1 (20.00%) SAN
1 1 (20.00%) TCP/IP
1 1 (20.00%) VoIP
1 1 (20.00%) VPN
Database & Business Intelligence
1 1 (20.00%) Amazon RDS
General
1 3 (60.00%) Finance
2 2 (40.00%) Banking
2 2 (40.00%) Investment Banking
3 1 (20.00%) Advertising
3 1 (20.00%) Manufacturing
3 1 (20.00%) Retail
Miscellaneous
1 2 (40.00%) Blackberry
1 2 (40.00%) iPad
Operating Systems
1 4 (80.00%) Windows
2 3 (60.00%) Windows 7
3 2 (40.00%) Windows Server
4 1 (20.00%) AIX
4 1 (20.00%) Linux
4 1 (20.00%) Solaris
4 1 (20.00%) Ubuntu
4 1 (20.00%) Unix
4 1 (20.00%) Windows 10
4 1 (20.00%) Windows Server 2003
4 1 (20.00%) Windows Server 2008
Processes & Methodologies
1 3 (60.00%) ITIL
2 1 (20.00%) CRM
2 1 (20.00%) ERP
2 1 (20.00%) Incident Management
2 1 (20.00%) Patch Management
Qualifications
1 2 (40.00%) ITIL Certification
System Software
1 3 (60.00%) Active Directory
2 1 (20.00%) NFS
2 1 (20.00%) VMware Infrastructure
Vendors
1 2 (40.00%) Citrix
1 2 (40.00%) HP
1 2 (40.00%) Microsoft
2 1 (20.00%) Avaya
2 1 (20.00%) Cisco
2 1 (20.00%) IBM
2 1 (20.00%) Sophos
2 1 (20.00%) VMware