The median annual salary for a Technical Support was £25,000 in advertised job vacancies in the North West during the 3 months to 26 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support
England / North West
3 months to
26 Jun 2017
Same period 2016 Same period 2015
Rank 227 194 221
Rank change year-on-year -33 +27  
Permanent jobs requiring a Technical Support 45 42 37
As % of all permanent IT jobs advertised in the North West 0.65% 0.76% 0.58%
As % of the Job Titles category 0.68% 0.78% 0.60%
Number of salaries quoted 31 38 34
Median salary £25,000 £24,750 £26,125
Median salary % change year-on-year +1.01% -5.26%  
90% offered a salary of more than £22,000 £17,000 £19,450
10% offered a salary of more than £32,000 £40,000 £36,825
UK excluding London median salary £29,000 £27,500 £28,500
% change year-on-year +5.45% -3.50%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the North West. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
North West
Permanent job vacancies with a job title containing a recognized job role 6647 5415 6191
As % of all permanent IT job vacancies advertised in the North West 96.61% 97.74% 96.89%
Number of salaries quoted 5440 4595 5048
Median salary £40,000 £40,000 £40,000
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £60,000 £55,000 £57,500
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

Technical Support
Job Vacancy Trend in the North West

The job posting trend of jobs advertised in the North West that featured Technical Support in the job title.

Job vacancy trend for Technical Support in the North West

Technical Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support in the North West.

Salary trend for Technical Support in the North West

Technical Support
Salary Histogram in the North West

The salary distribution of IT jobs citing Technical Support in the North West over the 3 months to 26 June 2017.

Salary histogram for Technical Support in the North West

Technical Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the North West region over the 3 months to 26 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -23 27 £25,000 -25.92% 7
Cheshire -41 9 £22,000 +10.00% 4
Merseyside -7 4 £28,000 -30.00%
Lancashire - 4 £22,500 - 1
Cumbria - 1 £23,500 -
Technical Support
England

Technical Support Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 26 June 2017, Technical Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring Technical Support in the job title.

1 29 (50.88%) Windows
2 24 (42.11%) Microsoft
3 19 (33.33%) Degree
4 18 (31.58%) Windows Server
5 14 (24.56%) Windows Server 2008
5 14 (24.56%) Active Directory
6 13 (22.81%) LAN
6 13 (22.81%) MySQL
7 12 (21.05%) WAN
8 11 (19.30%) Citrix
8 11 (19.30%) Linux
8 11 (19.30%) Windows Server 2012
9 9 (15.79%) SQL Server
9 9 (15.79%) VMware
10 8 (14.04%) Windows XP
10 8 (14.04%) Data Centre
10 8 (14.04%) Bash Shell
11 7 (12.28%) MS Exchange
11 7 (12.28%) VPN
11 7 (12.28%) Pharmaceutical
11 7 (12.28%) .NET
11 7 (12.28%) Microsoft Office
11 7 (12.28%) Java
11 7 (12.28%) SQL
11 7 (12.28%) Service Management
12 6 (10.53%) Information Security
12 6 (10.53%) C++
12 6 (10.53%) ITIL
12 6 (10.53%) Windows Server 2003
12 6 (10.53%) TCP/IP

Technical Support Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (12.28%) MS Exchange
2 4 (7.02%) Apache
2 4 (7.02%) Tomcat
3 3 (5.26%) Exchange Server 2010
3 3 (5.26%) Exchange Server 2013
3 3 (5.26%) IIS
3 3 (5.26%) SharePoint
4 1 (1.75%) Exchange Server 2007
Applications
1 7 (12.28%) Microsoft Office
2 2 (3.51%) Microsoft Excel
2 2 (3.51%) Microsoft PowerPoint
Business Applications
1 1 (1.75%) Dynamics CRM
1 1 (1.75%) Dynamics GP
Cloud Services
1 5 (8.77%) GitHub
2 4 (7.02%) Office 365
3 1 (1.75%) SaaS
Communications & Networking
1 13 (22.81%) LAN
2 12 (21.05%) WAN
3 7 (12.28%) VPN
4 6 (10.53%) TCP/IP
5 5 (8.77%) Internet
6 4 (7.02%) Network Security
7 3 (5.26%) SAN
8 2 (3.51%) Broadband
8 2 (3.51%) DHCP
8 2 (3.51%) DNS
8 2 (3.51%) Firewall
8 2 (3.51%) Skype
Database & Business Intelligence
1 13 (22.81%) MySQL
2 9 (15.79%) SQL Server
3 5 (8.77%) NoSQL
4 1 (1.75%) Big Data
Development Applications
1 5 (8.77%) Git (software)
2 1 (1.75%) Firebug
General
1 7 (12.28%) Pharmaceutical
2 5 (8.77%) Finance
3 3 (5.26%) Automotive
3 3 (5.26%) Banking
3 3 (5.26%) Investment Banking
3 3 (5.26%) Manufacturing
4 1 (1.75%) Advertising
4 1 (1.75%) Aerospace
4 1 (1.75%) Marketing
Libraries, Frameworks & Software Standards
1 7 (12.28%) .NET
2 5 (8.77%) HTML
3 3 (5.26%) ODBC
4 1 (1.75%) CSS
4 1 (1.75%) HTML5
4 1 (1.75%) Web Services
4 1 (1.75%) XHTML
Miscellaneous
1 8 (14.04%) Data Centre
2 6 (10.53%) iPad
3 3 (5.26%) Analytical Skills
3 3 (5.26%) FMCG
4 2 (3.51%) Blackberry
4 2 (3.51%) Computer Science
4 2 (3.51%) Cyber Attack
4 2 (3.51%) Driving Licence
4 2 (3.51%) EPoS
4 2 (3.51%) Life Science
5 1 (1.75%) Management Information System
5 1 (1.75%) Virtual Team
Operating Systems
1 29 (50.88%) Windows
2 18 (31.58%) Windows Server
3 14 (24.56%) Windows Server 2008
4 11 (19.30%) Linux
4 11 (19.30%) Windows Server 2012
5 8 (14.04%) Windows XP
6 6 (10.53%) Windows Server 2003
7 4 (7.02%) Unix
7 4 (7.02%) Windows 7
8 3 (5.26%) Windows 8
9 2 (3.51%) Windows 10
10 1 (1.75%) Red Hat Enterprise Linux
Processes & Methodologies
1 7 (12.28%) Service Management
2 6 (10.53%) Information Security
2 6 (10.53%) ITIL
3 4 (7.02%) Line Management
3 4 (7.02%) Open Source
4 3 (5.26%) CRM
4 3 (5.26%) Cybersecurity
4 3 (5.26%) People Management
5 2 (3.51%) Continuous Improvement
5 2 (3.51%) Service Delivery
6 1 (1.75%) Change Management
6 1 (1.75%) Coaching
6 1 (1.75%) Compliance Audit
6 1 (1.75%) Hardware Maintenance
6 1 (1.75%) ITIL V3
6 1 (1.75%) Performance Management
6 1 (1.75%) SDLC
6 1 (1.75%) Security Monitoring
6 1 (1.75%) Server Hardening
6 1 (1.75%) Software Audit
Programming Languages
1 8 (14.04%) Bash Shell
2 7 (12.28%) Java
2 7 (12.28%) SQL
3 6 (10.53%) C++
4 5 (8.77%) C
4 5 (8.77%) Perl
4 5 (8.77%) PHP
4 5 (8.77%) Python
4 5 (8.77%) Ruby
5 3 (5.26%) Korn
5 3 (5.26%) Shell Script
6 2 (3.51%) PowerShell
7 1 (1.75%) Erlang
7 1 (1.75%) Go
7 1 (1.75%) JavaScript
7 1 (1.75%) T-SQL
7 1 (1.75%) VB.NET
Qualifications
1 19 (33.33%) Degree
2 6 (10.53%) Microsoft Certification
3 3 (5.26%) ITIL Certification
4 2 (3.51%) HND
5 1 (1.75%) Computer Science Degree
5 1 (1.75%) MCP
5 1 (1.75%) MCSA
5 1 (1.75%) MCSE
Quality Assurance & Compliance
1 4 (7.02%) SLA
2 2 (3.51%) ISO/IEC 27001
2 2 (3.51%) PCI DSS
3 1 (1.75%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
System Software
1 14 (24.56%) Active Directory
2 4 (7.02%) Samba
2 4 (7.02%) Terminal Services
3 3 (5.26%) VMware ESXi
4 2 (3.51%) Hyper-V
4 2 (3.51%) XenApp
5 1 (1.75%) MDaemon
5 1 (1.75%) VMware Infrastructure
Systems Management
1 3 (5.26%) McAfee ePO
2 1 (1.75%) SCCM
2 1 (1.75%) Symantec Endpoint Protection
Vendors
1 24 (42.11%) Microsoft
2 11 (19.30%) Citrix
3 9 (15.79%) VMware
4 5 (8.77%) HP
5 3 (5.26%) McAfee
5 3 (5.26%) Samsung
5 3 (5.26%) SAP
5 3 (5.26%) ServiceNow
6 2 (3.51%) Cisco
6 2 (3.51%) Dell
7 1 (1.75%) Red Hat
7 1 (1.75%) SonicWALL
7 1 (1.75%) Symantec
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