Period
to 23 June 2018

The median annual salary for a Technical Support was £30,000 in advertised job vacancies in the North West during the 6 months to 23 June 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support
England > North West
6 months to
23 Jun 2018
Same period 2017 Same period 2016
Rank 283 306 244
Rank change year-on-year +23 -62 +30
Permanent jobs requiring a Technical Support 74 56 100
As % of all permanent IT jobs advertised in the North West 0.60% 0.43% 0.89%
As % of the Job Titles category 0.62% 0.45% 0.91%
Number of salaries quoted 56 41 92
North West median annual salary £30,000 £24,000 £25,500
Median salary % change year-on-year +25.00% -5.88% -10.53%
10th Percentile £20,250 £21,000 £16,500
90th Percentile £46,250 £30,500 £41,250
England median annual salary £32,500 £30,000 £31,500
% change year-on-year +8.33% -4.76% -3.08%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 12,028 12,491 10,983
% of permanent IT jobs with a recognized job title 96.87% 96.81% 97.38%
Number of salaries quoted 9,797 10,301 9,273
North West median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - -
10th Percentile £25,500 £25,000 £23,500
90th Percentile £66,250 £62,500 £61,250
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Technical Support
Job Vacancy Trend in the North West

Job postings that featured Technical Support in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Technical Support in the North West

Technical Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support in the North West.

Salary trend for Technical Support in the North West

Technical Support
Salary Histogram in the North West

The salary distribution of IT jobs citing Technical Support in the North West over the 6 months to 23 June 2018.

Salary histogram for Technical Support in the North West

Technical Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the North West region over the 6 months to 23 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +21 32 £23,000 -8.00% 9
Cheshire -16 21 £32,500 +47.73% 4
Lancashire +12 14 £35,000 +55.56%
Merseyside +12 5 £30,000 +7.14% 2
Cumbria -1 2 £31,250 +32.98%
Technical Support
England

Technical Support Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 23 June 2018, Technical Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region featuring Technical Support in the job title.

1 36 (48.65%) Windows
2 34 (45.95%) Microsoft
3 24 (32.43%) Active Directory
3 24 (32.43%) ITIL
3 24 (32.43%) SQL
4 21 (28.38%) VMware
5 20 (27.03%) WAN
6 19 (25.68%) Cisco
7 18 (24.32%) VMware Infrastructure
7 18 (24.32%) Windows Server 2008
8 17 (22.97%) Office 365
8 17 (22.97%) LAN
8 17 (22.97%) Linux
8 17 (22.97%) Windows Server
9 16 (21.62%) Firewall
10 15 (20.27%) SLA
11 14 (18.92%) Internet
12 13 (17.57%) SQL Server
13 12 (16.22%) HP
13 12 (16.22%) TCP/IP
13 12 (16.22%) Windows 7
13 12 (16.22%) Windows Server 2012
14 11 (14.86%) Analytical Skills
14 11 (14.86%) VLAN
14 11 (14.86%) Microsoft Office
15 10 (13.51%) Problem-Solving
15 10 (13.51%) Disaster Recovery
15 10 (13.51%) Network Security
15 10 (13.51%) Windows 10
16 9 (12.16%) Degree

Technical Support Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (12.16%) IIS
2 7 (9.46%) SharePoint
3 3 (4.05%) Exchange Server 2010
3 3 (4.05%) MS Exchange
3 3 (4.05%) Skype for Business
4 2 (2.70%) Confluence
4 2 (2.70%) Exchange Server 2013
4 2 (2.70%) Tomcat
5 1 (1.35%) Apache
5 1 (1.35%) ColdFusion
5 1 (1.35%) WebLogic
5 1 (1.35%) WebSphere
Applications
1 11 (14.86%) Microsoft Office
2 2 (2.70%) Microsoft Excel
3 1 (1.35%) Microsoft PowerPoint
Business Applications
1 1 (1.35%) Sage 1000
Cloud Services
1 17 (22.97%) Office 365
2 3 (4.05%) Amazon AWS
2 3 (4.05%) GitHub
2 3 (4.05%) Microsoft Azure
3 1 (1.35%) Dynamics 365
3 1 (1.35%) Mimecast
Communications & Networking
1 20 (27.03%) WAN
2 17 (22.97%) LAN
3 16 (21.62%) Firewall
4 14 (18.92%) Internet
5 12 (16.22%) TCP/IP
6 11 (14.86%) VLAN
7 10 (13.51%) Network Security
8 8 (10.81%) Broadband
8 8 (10.81%) VPN
9 7 (9.46%) ADSL
10 6 (8.11%) DNS
10 6 (8.11%) Ethernet
10 6 (8.11%) VoIP
11 5 (6.76%) IP Telephony
11 5 (6.76%) SAN
12 4 (5.41%) BGP
12 4 (5.41%) OSPF
12 4 (5.41%) RIP
13 3 (4.05%) DHCP
13 3 (4.05%) Wi-Fi
Database & Business Intelligence
1 13 (17.57%) SQL Server
2 5 (6.76%) Data Warehouse
2 5 (6.76%) DTS
2 5 (6.76%) SQL Server 2005
2 5 (6.76%) SQL Server Integration Services
3 3 (4.05%) NoSQL
4 1 (1.35%) Amazon RDS
4 1 (1.35%) MySQL
4 1 (1.35%) Relational Database
Development Applications
1 4 (5.41%) JIRA
2 3 (4.05%) Git (software)
3 1 (1.35%) CA Release Automation
3 1 (1.35%) Jenkins
General
1 7 (9.46%) Telecoms
2 6 (8.11%) Finance
3 3 (4.05%) Retail
4 2 (2.70%) Automotive
4 2 (2.70%) Games
4 2 (2.70%) Marketing
5 1 (1.35%) Advertising
5 1 (1.35%) Banking
5 1 (1.35%) Law
5 1 (1.35%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 4 (5.41%) .NET
2 3 (4.05%) HTML
2 3 (4.05%) JSON
2 3 (4.05%) Web Services
2 3 (4.05%) XML
3 2 (2.70%) REST
4 1 (1.35%) ASP.NET
4 1 (1.35%) CSS
4 1 (1.35%) J2EE
4 1 (1.35%) jQuery
4 1 (1.35%) LAMP
4 1 (1.35%) SOAP
4 1 (1.35%) WebCenter
Miscellaneous
1 11 (14.86%) Analytical Skills
2 6 (8.11%) Data Centre
3 4 (5.41%) Driving Licence
4 3 (4.05%) Computer Science
4 3 (4.05%) Management Information System
5 2 (2.70%) Fat Client
5 2 (2.70%) Thin Client
6 1 (1.35%) Blackberry
6 1 (1.35%) Chip and PIN
6 1 (1.35%) Contactless
6 1 (1.35%) Enterprise Software
6 1 (1.35%) EPoS
6 1 (1.35%) Greenfield Project
6 1 (1.35%) Linux Command Line
6 1 (1.35%) Mobile App
6 1 (1.35%) Robotics
6 1 (1.35%) Virtual Team
Operating Systems
1 36 (48.65%) Windows
2 18 (24.32%) Windows Server 2008
3 17 (22.97%) Linux
3 17 (22.97%) Windows Server
4 12 (16.22%) Windows 7
4 12 (16.22%) Windows Server 2012
5 10 (13.51%) Windows 10
6 6 (8.11%) Android
6 6 (8.11%) Apple iOS
6 6 (8.11%) Unix
7 3 (4.05%) AIX
7 3 (4.05%) Red Hat Enterprise Linux
7 3 (4.05%) Windows 8
8 2 (2.70%) Windows Server 2003
8 2 (2.70%) Windows XP
9 1 (1.35%) Solaris
9 1 (1.35%) Ubuntu
9 1 (1.35%) Windows Vista
Processes & Methodologies
1 24 (32.43%) ITIL
2 10 (13.51%) Disaster Recovery
2 10 (13.51%) Problem-Solving
3 8 (10.81%) Configuration Management
3 8 (10.81%) Service Delivery
4 7 (9.46%) Service Management
5 6 (8.11%) Business Continuity
5 6 (8.11%) Continuous Improvement
5 6 (8.11%) Incident Management
5 6 (8.11%) Process Improvement
5 6 (8.11%) Software Licensing
5 6 (8.11%) Time Management
6 4 (5.41%) Process Management
6 4 (5.41%) Project Management
7 2 (2.70%) API Development
7 2 (2.70%) ERP
7 2 (2.70%) Problem Management
7 2 (2.70%) Risk Assessment
7 2 (2.70%) Statistics
7 2 (2.70%) Workflow
Programming Languages
1 24 (32.43%) SQL
2 6 (8.11%) T-SQL
3 5 (6.76%) Java
3 5 (6.76%) PHP
3 5 (6.76%) Python
4 3 (4.05%) Bash Shell
4 3 (4.05%) C
4 3 (4.05%) C++
4 3 (4.05%) Erlang
4 3 (4.05%) Go
4 3 (4.05%) JavaScript
4 3 (4.05%) Perl
4 3 (4.05%) PowerShell
4 3 (4.05%) Ruby
5 1 (1.35%) Shell Script
5 1 (1.35%) VB
5 1 (1.35%) VBA
Qualifications
1 9 (12.16%) Degree
2 6 (8.11%) CCNA
2 6 (8.11%) Cisco Certification
3 4 (5.41%) Security Cleared
4 3 (4.05%) MCP
5 2 (2.70%) SC Cleared
6 1 (1.35%) A+ Certification
6 1 (1.35%) Computer Science Degree
6 1 (1.35%) ITIL Certification
6 1 (1.35%) ITIL Foundation Certificate
6 1 (1.35%) MCSE
6 1 (1.35%) Microsoft Certification
6 1 (1.35%) Network+ Certification
6 1 (1.35%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 15 (20.27%) SLA
2 2 (2.70%) Data Quality
System Software
1 24 (32.43%) Active Directory
2 18 (24.32%) VMware Infrastructure
3 8 (10.81%) Hyper-V
4 2 (2.70%) vSphere
4 2 (2.70%) XenApp
4 2 (2.70%) XenDesktop
5 1 (1.35%) NFS
5 1 (1.35%) Virtual Servers
Systems Management
1 5 (6.76%) FortiGate
2 1 (1.35%) BladeLogic
2 1 (1.35%) MIMEsweeper
2 1 (1.35%) SCCM
Vendors
1 34 (45.95%) Microsoft
2 21 (28.38%) VMware
3 19 (25.68%) Cisco
4 12 (16.22%) HP
5 7 (9.46%) Citrix
6 6 (8.11%) Sophos
7 5 (6.76%) Intel
7 5 (6.76%) Juniper
7 5 (6.76%) ProCurve
8 4 (5.41%) Google
9 3 (4.05%) Oracle
10 2 (2.70%) Capita
10 2 (2.70%) IBM
10 2 (2.70%) Remedy
10 2 (2.70%) Salesforce.com
10 2 (2.70%) Tableau
11 1 (1.35%) Avaya
11 1 (1.35%) Dell
11 1 (1.35%) EMC
11 1 (1.35%) Ivanti