Period
to 24 September 2018

The median annual salary for a Technical Support was £29,000 in advertised job vacancies in the North West during the 6 months to 24 September 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support
England > North West
6 months to
24 Sep 2018
Same period 2017 Same period 2016
Rank 272 277 275
Rank change year-on-year +5 -2 -11
Permanent jobs requiring a Technical Support 82 90 81
As % of all permanent IT jobs advertised in the North West 0.69% 0.69% 0.68%
As % of the Job Titles category 0.71% 0.72% 0.70%
Number of salaries quoted 61 71 74
North West median annual salary £29,000 £25,000 £30,000
Median salary % change year-on-year +16.00% -16.67% +14.29%
10th Percentile £21,250 £20,750 £17,797
90th Percentile £50,000 £36,500 £43,750
England median annual salary £31,000 £30,000 £30,000
% change year-on-year +3.33% - -3.23%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 11,497 12,524 11,524
% of permanent IT jobs with a recognized job title 96.75% 96.64% 97.19%
Number of salaries quoted 9,311 10,084 9,746
North West median annual salary £44,000 £41,500 £40,000
Median salary % change year-on-year +6.02% +3.75% -
10th Percentile £25,000 £25,000 £24,250
90th Percentile £67,500 £63,750 £61,250
England median annual salary £50,000 £48,500 £47,500
% change year-on-year +3.09% +2.11% +5.56%

Technical Support
Job Vacancy Trend in the North West

Job postings that featured Technical Support in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Technical Support in the North West

Technical Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support in the North West.

Salary trend for Technical Support in the North West

Technical Support
Salary Histogram in the North West

The salary distribution of IT jobs citing Technical Support in the North West over the 6 months to 24 September 2018.

Salary histogram for Technical Support in the North West

Technical Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the North West region over the 6 months to 24 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -4 46 £23,000 -8.00% 5
Cheshire +3 18 £30,000 +36.36% 6
Lancashire +15 10 £29,000 +24.73% 1
Merseyside +21 8 £27,000 -3.57% 2
Technical Support
England

Technical Support Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 24 September 2018, Technical Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region featuring Technical Support in the job title.

1 33 (40.24%) Microsoft
2 30 (36.59%) Windows
3 23 (28.05%) VMware
4 22 (26.83%) Office 365
5 21 (25.61%) Active Directory
5 21 (25.61%) Cisco
5 21 (25.61%) Windows Server
6 20 (24.39%) VMware Infrastructure
7 18 (21.95%) ITIL
8 17 (20.73%) Problem-Solving
8 17 (20.73%) Linux
8 17 (20.73%) SLA
9 16 (19.51%) HP
9 16 (19.51%) SQL
10 13 (15.85%) WAN
10 13 (15.85%) Firewall
11 12 (14.63%) Analytical Skills
11 12 (14.63%) Hyper-V
11 12 (14.63%) Internet
11 12 (14.63%) Microsoft Office
12 11 (13.41%) IIS
12 11 (13.41%) Ethernet
12 11 (13.41%) LAN
12 11 (13.41%) Wireless
12 11 (13.41%) Windows Server 2008
12 11 (13.41%) Windows 7
13 10 (12.20%) Windows Server 2012
13 10 (12.20%) Project Management
14 9 (10.98%) Citrix
14 9 (10.98%) VoIP

Technical Support Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (13.41%) IIS
2 5 (6.10%) MS Exchange
2 5 (6.10%) SharePoint
3 4 (4.88%) Tomcat
4 3 (3.66%) Apache
4 3 (3.66%) Exchange Server 2010
4 3 (3.66%) Exchange Server 2013
5 2 (2.44%) Skype for Business
6 1 (1.22%) WebLogic
Applications
1 12 (14.63%) Microsoft Office
2 2 (2.44%) Microsoft Excel
3 1 (1.22%) AutoCAD
3 1 (1.22%) Microsoft PowerPoint
3 1 (1.22%) Revit
Business Applications
1 1 (1.22%) Dynamics AX
1 1 (1.22%) Dynamics NAV
Cloud Services
1 22 (26.83%) Office 365
2 2 (2.44%) Amazon AWS
2 2 (2.44%) GitHub
2 2 (2.44%) Microsoft Azure
2 2 (2.44%) Mimecast
3 1 (1.22%) Dynamics 365
Communications & Networking
1 13 (15.85%) Firewall
1 13 (15.85%) WAN
2 12 (14.63%) Internet
3 11 (13.41%) Ethernet
3 11 (13.41%) LAN
3 11 (13.41%) Wireless
4 9 (10.98%) VoIP
5 8 (9.76%) DNS
5 8 (9.76%) VLAN
5 8 (9.76%) VPN
6 7 (8.54%) DHCP
6 7 (8.54%) Network Security
6 7 (8.54%) TCP/IP
7 5 (6.10%) ADSL
7 5 (6.10%) Broadband
7 5 (6.10%) SAN
8 4 (4.88%) Wi-Fi
9 3 (3.66%) BGP
9 3 (3.66%) IP Telephony
9 3 (3.66%) OSPF
Database & Business Intelligence
1 4 (4.88%) MySQL
2 3 (3.66%) SQL Server
3 2 (2.44%) NoSQL
4 1 (1.22%) Power BI
4 1 (1.22%) SQL Server Reporting Services
Development Applications
1 2 (2.44%) Git (software)
2 1 (1.22%) JIRA
General
1 8 (9.76%) Local Government
2 7 (8.54%) Telecoms
3 5 (6.10%) Finance
4 3 (3.66%) Retail
5 2 (2.44%) Automotive
5 2 (2.44%) Banking
5 2 (2.44%) Investment Banking
6 1 (1.22%) Dutch Language
6 1 (1.22%) French Language
6 1 (1.22%) German Language
6 1 (1.22%) Italian Language
6 1 (1.22%) Law
6 1 (1.22%) Manufacturing
Libraries, Frameworks & Software Standards
1 8 (9.76%) 802.1X
2 6 (7.32%) JSON
2 6 (7.32%) SOAP
2 6 (7.32%) XML
3 5 (6.10%) HTML
4 2 (2.44%) .NET
5 1 (1.22%) J2EE
5 1 (1.22%) WebCenter
Miscellaneous
1 12 (14.63%) Analytical Skills
2 7 (8.54%) Data Centre
3 5 (6.10%) Replication
4 4 (4.88%) Driving Licence
5 2 (2.44%) Blackberry
5 2 (2.44%) iPad
5 2 (2.44%) Management Information System
5 2 (2.44%) Smart Meter
6 1 (1.22%) Computer Science
6 1 (1.22%) Enterprise Software
6 1 (1.22%) Fintech
6 1 (1.22%) Greenfield Project
6 1 (1.22%) Life Science
6 1 (1.22%) Linux Command Line
6 1 (1.22%) Self-Motivation
Operating Systems
1 30 (36.59%) Windows
2 21 (25.61%) Windows Server
3 17 (20.73%) Linux
4 11 (13.41%) Windows 7
4 11 (13.41%) Windows Server 2008
5 10 (12.20%) Windows Server 2012
6 9 (10.98%) Windows 10
7 4 (4.88%) Android
7 4 (4.88%) Apple iOS
7 4 (4.88%) Unix
8 2 (2.44%) AIX
8 2 (2.44%) Red Hat Enterprise Linux
8 2 (2.44%) Windows 8
Processes & Methodologies
1 18 (21.95%) ITIL
2 17 (20.73%) Problem-Solving
3 10 (12.20%) Project Management
4 8 (9.76%) Disaster Recovery
5 7 (8.54%) Incident Management
5 7 (8.54%) Infrastructure Engineering
6 6 (7.32%) Configuration Management
6 6 (7.32%) ERP
6 6 (7.32%) Time Management
6 6 (7.32%) Validation
7 5 (6.10%) CRM
7 5 (6.10%) High Availability
7 5 (6.10%) Performance Tuning
7 5 (6.10%) Tech Ops
8 4 (4.88%) Coaching
8 4 (4.88%) Continuous Improvement
8 4 (4.88%) Problem Management
8 4 (4.88%) Process Improvement
8 4 (4.88%) Software Licensing
8 4 (4.88%) Virtual Environments
Programming Languages
1 16 (19.51%) SQL
2 3 (3.66%) C
2 3 (3.66%) Java
3 2 (2.44%) Bash Shell
3 2 (2.44%) C++
3 2 (2.44%) Erlang
3 2 (2.44%) Go
3 2 (2.44%) Perl
3 2 (2.44%) PHP
3 2 (2.44%) Python
3 2 (2.44%) Ruby
4 1 (1.22%) PowerShell
4 1 (1.22%) X++
Qualifications
1 6 (7.32%) Degree
2 4 (4.88%) CCNA
2 4 (4.88%) Cisco Certification
3 3 (3.66%) ITIL Certification
3 3 (3.66%) Security Cleared
4 2 (2.44%) MCSE
4 2 (2.44%) Microsoft Certification
4 2 (2.44%) VMware Certified Professional (VCP)
5 1 (1.22%) Computer Science Degree
5 1 (1.22%) MCITP
5 1 (1.22%) MCP
5 1 (1.22%) MCSA
5 1 (1.22%) SC Cleared
Quality Assurance & Compliance
1 17 (20.73%) SLA
2 2 (2.44%) Data Quality
System Software
1 21 (25.61%) Active Directory
2 20 (24.39%) VMware Infrastructure
3 12 (14.63%) Hyper-V
4 6 (7.32%) VMware ESXi
5 1 (1.22%) Virtual Servers
Systems Management
1 2 (2.44%) WSUS
2 1 (1.22%) SCCM
Vendors
1 33 (40.24%) Microsoft
2 23 (28.05%) VMware
3 21 (25.61%) Cisco
4 16 (19.51%) HP
5 9 (10.98%) Citrix
6 8 (9.76%) Aruba
6 8 (9.76%) NETGEAR
6 8 (9.76%) Ruckus Wireless
7 4 (4.88%) Remedy
8 3 (3.66%) Mitel
9 2 (2.44%) Google
9 2 (2.44%) Oracle
10 1 (1.22%) Autodesk
10 1 (1.22%) Ivanti
10 1 (1.22%) Nimble Storage
10 1 (1.22%) Tableau