Period
to 19 October 2017

The median annual salary for a Technical Support was £25,000 in advertised job vacancies in the North West during the 6 months to 19 October 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support
England > North West
6 months to
19 Oct 2017
Same period 2016 Same period 2015
Rank 267 286 265
Rank change year-on-year +19 -21 +30
Permanent jobs requiring a Technical Support 98 71 99
As % of all permanent IT jobs advertised in the North West 0.77% 0.58% 0.75%
As % of the Job Titles category 0.79% 0.60% 0.78%
Number of salaries quoted 79 64 87
North West median annual salary £25,000 £30,000 £24,500
Median salary % change year-on-year -16.67% +22.45% -18.33%
10th Percentile £20,750 £19,000 £18,800
90th Percentile £40,000 £48,375 £42,550
England median annual salary £30,000 £30,000 £30,000

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 12355 11856 12751
% of permanent IT jobs with a recognized job title 96.64% 97.36% 96.77%
Number of salaries quoted 9891 9982 10484
North West median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - +6.67%
10th Percentile £25,000 £24,750 £23,250
90th Percentile £63,750 £61,250 £58,750
England median annual salary £50,000 £47,500 £45,000
% change year-on-year +5.26% +5.56% -

Technical Support
Job Vacancy Trend in the North West

Job postings that featured Technical Support in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Technical Support in the North West

Technical Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support in the North West.

Salary trend for Technical Support in the North West

Technical Support
Salary Histogram in the North West

The salary distribution of IT jobs citing Technical Support in the North West over the 6 months to 19 October 2017.

Salary histogram for Technical Support in the North West

Technical Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the North West region over the 6 months to 19 October 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +26 62 £25,000 -21.26% 2
Cheshire -27 24 £22,000 -13.73% 4
Lancashire +3 7 £23,250 -51.05%
Merseyside +10 4 £28,750 +61.54%
Cumbria -2 1 £23,500 -21.67%
Technical Support
England

Technical Support Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 19 October 2017, Technical Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring Technical Support in the job title.

1 59 (60.20%) Windows
2 45 (45.92%) Microsoft
3 39 (39.80%) Windows Server
4 34 (34.69%) Active Directory
5 30 (30.61%) Office 365
6 24 (24.49%) Degree
7 22 (22.45%) Windows Server 2008
8 21 (21.43%) VMware
9 18 (18.37%) Service Management
9 18 (18.37%) Cisco
10 17 (17.35%) LAN
10 17 (17.35%) WAN
10 17 (17.35%) ITIL
10 17 (17.35%) Windows 7
11 16 (16.33%) SCCM
12 15 (15.31%) Microsoft Office
12 15 (15.31%) MySQL
12 15 (15.31%) TCP/IP
13 14 (14.29%) Linux
13 14 (14.29%) Data Centre
14 13 (13.27%) Windows Server 2012
14 13 (13.27%) Information Security
15 12 (12.24%) Citrix
15 12 (12.24%) Microsoft Certification
16 11 (11.22%) SLA
16 11 (11.22%) SQL Server
17 10 (10.20%) CRM
17 10 (10.20%) Hyper-V
17 10 (10.20%) Bash Shell
18 8 (8.16%) Network Security

Technical Support Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (8.16%) Apache
1 8 (8.16%) MS Exchange
2 7 (7.14%) Tomcat
3 5 (5.10%) IIS
4 4 (4.08%) Exchange Server 2010
5 1 (1.02%) Exchange Server 2007
5 1 (1.02%) Exchange Server 2013
5 1 (1.02%) SharePoint
Applications
1 15 (15.31%) Microsoft Office
2 1 (1.02%) Microsoft Excel
2 1 (1.02%) MS Visio
Business Applications
1 1 (1.02%) Dynamics CRM
1 1 (1.02%) Dynamics GP
1 1 (1.02%) Dynamics NAV
1 1 (1.02%) Unit4 Business World
Cloud Services
1 30 (30.61%) Office 365
2 5 (5.10%) Amazon AWS
2 5 (5.10%) Microsoft Azure
3 4 (4.08%) GitHub
4 1 (1.02%) Mimecast
4 1 (1.02%) SaaS
Communications & Networking
1 17 (17.35%) LAN
1 17 (17.35%) WAN
2 15 (15.31%) TCP/IP
3 8 (8.16%) Internet
3 8 (8.16%) Network Security
3 8 (8.16%) VPN
4 6 (6.12%) DHCP
4 6 (6.12%) DNS
4 6 (6.12%) Firewall
4 6 (6.12%) SAN
5 5 (5.10%) VLAN
6 4 (4.08%) VoIP
7 2 (2.04%) Skype
8 1 (1.02%) Broadband
8 1 (1.02%) Cisco ASA
8 1 (1.02%) IP Telephony
8 1 (1.02%) Wi-Fi
8 1 (1.02%) Wireless
Database & Business Intelligence
1 15 (15.31%) MySQL
2 11 (11.22%) SQL Server
3 4 (4.08%) NoSQL
4 1 (1.02%) Amazon RDS
Development Applications
1 4 (4.08%) Git (software)
2 1 (1.02%) Visual Studio
General
1 6 (6.12%) Finance
1 6 (6.12%) Manufacturing
1 6 (6.12%) Pharmaceutical
2 2 (2.04%) Advertising
2 2 (2.04%) Automotive
2 2 (2.04%) Law
2 2 (2.04%) Legal
2 2 (2.04%) Telecoms
3 1 (1.02%) Banking
3 1 (1.02%) Investment Banking
3 1 (1.02%) Retail
Libraries, Frameworks & Software Standards
1 8 (8.16%) HTML
2 7 (7.14%) .NET
3 6 (6.12%) ODBC
4 2 (2.04%) HTML5
5 1 (1.02%) Middleware
5 1 (1.02%) XML
Miscellaneous
1 14 (14.29%) Data Centre
2 5 (5.10%) iPad
2 5 (5.10%) Life Science
3 4 (4.08%) Analytical Skills
4 2 (2.04%) Computer Science
4 2 (2.04%) Cyber Attack
4 2 (2.04%) Driving Licence
4 2 (2.04%) iPhone
4 2 (2.04%) Management Information System
5 1 (1.02%) Blackberry
5 1 (1.02%) EPoS
5 1 (1.02%) Fat Client
5 1 (1.02%) FMCG
5 1 (1.02%) Thin Client
5 1 (1.02%) Virtual Team
Operating Systems
1 59 (60.20%) Windows
2 39 (39.80%) Windows Server
3 22 (22.45%) Windows Server 2008
4 17 (17.35%) Windows 7
5 14 (14.29%) Linux
6 13 (13.27%) Windows Server 2012
7 7 (7.14%) Windows 10
7 7 (7.14%) Windows XP
8 6 (6.12%) Windows Server 2003
9 4 (4.08%) Unix
9 4 (4.08%) Windows 8
10 2 (2.04%) Android
11 1 (1.02%) AIX
11 1 (1.02%) Red Hat Enterprise Linux
11 1 (1.02%) Solaris
11 1 (1.02%) Ubuntu
Processes & Methodologies
1 18 (18.37%) Service Management
2 17 (17.35%) ITIL
3 13 (13.27%) Information Security
4 10 (10.20%) CRM
5 7 (7.14%) Open Source
6 6 (6.12%) Mentoring
6 6 (6.12%) Service Delivery
7 5 (5.10%) Agile Software Development
8 4 (4.08%) Continuous Improvement
8 4 (4.08%) DevOps
8 4 (4.08%) Test Management
8 4 (4.08%) Transition Management
9 2 (2.04%) Business Continuity
9 2 (2.04%) Business Continuity Planning
9 2 (2.04%) Disaster Recovery
9 2 (2.04%) ERP
9 2 (2.04%) ITSM
9 2 (2.04%) Line Management
10 1 (1.02%) Information Security Management
10 1 (1.02%) Security Management
Programming Languages
1 10 (10.20%) Bash Shell
2 8 (8.16%) SQL
3 6 (6.12%) Korn
3 6 (6.12%) PowerShell
3 6 (6.12%) Shell Script
4 5 (5.10%) Java
5 4 (4.08%) C
5 4 (4.08%) C++
5 4 (4.08%) Perl
5 4 (4.08%) PHP
5 4 (4.08%) Python
5 4 (4.08%) Ruby
6 1 (1.02%) Erlang
6 1 (1.02%) Go
6 1 (1.02%) T-SQL
6 1 (1.02%) VB.NET
Qualifications
1 24 (24.49%) Degree
2 12 (12.24%) Microsoft Certification
3 5 (5.10%) A+ Certification
3 5 (5.10%) ITIL Certification
3 5 (5.10%) MCP
3 5 (5.10%) MCSA
4 3 (3.06%) MCSE
5 2 (2.04%) CCNA
5 2 (2.04%) Cisco Certification
5 2 (2.04%) Computer Science Degree
5 2 (2.04%) Network+ Certification
6 1 (1.02%) ACSP
6 1 (1.02%) HND
6 1 (1.02%) HP AIS
6 1 (1.02%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 11 (11.22%) SLA
2 3 (3.06%) ISO/IEC 27001
2 3 (3.06%) PCI DSS
System Software
1 34 (34.69%) Active Directory
2 10 (10.20%) Hyper-V
3 7 (7.14%) Samba
4 6 (6.12%) VMware Infrastructure
5 3 (3.06%) Terminal Services
5 3 (3.06%) VMware ESXi
6 2 (2.04%) vSphere
7 1 (1.02%) NFS
7 1 (1.02%) Terminal Server
Systems Management
1 16 (16.33%) SCCM
2 1 (1.02%) FortiGate
2 1 (1.02%) McAfee ePO
2 1 (1.02%) Systems Management Server (SMS)
Vendors
1 45 (45.92%) Microsoft
2 21 (21.43%) VMware
3 18 (18.37%) Cisco
4 12 (12.24%) Citrix
5 4 (4.08%) Sun
5 4 (4.08%) Xerox
6 3 (3.06%) Apple
6 3 (3.06%) HP
7 2 (2.04%) Avaya
7 2 (2.04%) NETGEAR
7 2 (2.04%) ServiceNow
8 1 (1.02%) Fortinet
8 1 (1.02%) IBM
8 1 (1.02%) Juniper
8 1 (1.02%) Mitel
8 1 (1.02%) Red Hat
8 1 (1.02%) Samsung
8 1 (1.02%) SolarWinds
8 1 (1.02%) Veeam
8 1 (1.02%) WatchGuard