Period
to 21 November 2017

The median annual salary for a Technical Support was £25,000 in advertised job vacancies in the North West during the 6 months to 21 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support
England > North West
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 269 299 261
Rank change year-on-year +30 -38 +47
Permanent jobs requiring a Technical Support 95 68 108
As % of all permanent IT jobs advertised in the North West 0.71% 0.55% 0.83%
As % of the Job Titles category 0.74% 0.56% 0.86%
Number of salaries quoted 81 64 93
North West median annual salary £25,000 £30,250 £26,500
Median salary % change year-on-year -17.36% +14.15% -3.64%
10th Percentile £20,750 £19,000 £19,000
90th Percentile £40,000 £48,375 £44,500
England median annual salary £30,000 £30,000 £30,000

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 12881 12066 12498
% of permanent IT jobs with a recognized job title 96.62% 97.00% 96.58%
Number of salaries quoted 10316 10146 10375
North West median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - +6.67%
10th Percentile £25,000 £25,000 £23,000
90th Percentile £65,000 £61,250 £58,750
England median annual salary £50,000 £47,500 £46,000
% change year-on-year +5.26% +3.26% +2.22%

Technical Support
Job Vacancy Trend in the North West

Job postings that featured Technical Support in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Technical Support in the North West

Technical Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support in the North West.

Salary trend for Technical Support in the North West

Technical Support
Salary Histogram in the North West

The salary distribution of IT jobs citing Technical Support in the North West over the 6 months to 21 November 2017.

Salary histogram for Technical Support in the North West

Technical Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the North West region over the 6 months to 21 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +19 60 £25,000 -28.57% 3
Cheshire -35 22 £22,500 -11.76% 4
Lancashire +1 7 £23,250 -39.61% 1
Merseyside +21 5 £27,500 +54.52% 1
Cumbria +4 1 £23,500 -21.67%
Technical Support
England

Technical Support Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 21 November 2017, Technical Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring Technical Support in the job title.

1 59 (62.11%) Windows
2 45 (47.37%) Microsoft
3 37 (38.95%) Active Directory
4 35 (36.84%) Windows Server
5 31 (32.63%) Office 365
6 23 (24.21%) Degree
7 22 (23.16%) VMware
8 21 (22.11%) Windows 7
9 19 (20.00%) Windows Server 2008
10 18 (18.95%) Cisco
10 18 (18.95%) TCP/IP
11 17 (17.89%) ITIL
12 16 (16.84%) SCCM
13 14 (14.74%) Service Management
13 14 (14.74%) Microsoft Office
14 13 (13.68%) LAN
14 13 (13.68%) WAN
14 13 (13.68%) Data Centre
15 12 (12.63%) Citrix
16 11 (11.58%) Microsoft Certification
16 11 (11.58%) HTML
16 11 (11.58%) Linux
17 10 (10.53%) MySQL
17 10 (10.53%) SQL Server
17 10 (10.53%) SLA
17 10 (10.53%) Internet
17 10 (10.53%) Information Security
18 9 (9.47%) Hyper-V
18 9 (9.47%) CRM
19 8 (8.42%) Apache

Technical Support Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (8.42%) Apache
1 8 (8.42%) MS Exchange
2 7 (7.37%) Tomcat
3 5 (5.26%) IIS
4 4 (4.21%) Exchange Server 2010
5 1 (1.05%) Exchange Server 2007
5 1 (1.05%) Exchange Server 2013
Applications
1 14 (14.74%) Microsoft Office
2 1 (1.05%) Microsoft Excel
2 1 (1.05%) MS Visio
Business Applications
1 1 (1.05%) Dynamics CRM
1 1 (1.05%) Dynamics GP
1 1 (1.05%) Dynamics NAV
1 1 (1.05%) Unit4 Business World
Cloud Services
1 31 (32.63%) Office 365
2 5 (5.26%) Amazon AWS
2 5 (5.26%) Microsoft Azure
3 2 (2.11%) GitHub
4 1 (1.05%) Mimecast
Communications & Networking
1 18 (18.95%) TCP/IP
2 13 (13.68%) LAN
2 13 (13.68%) WAN
3 10 (10.53%) Internet
4 8 (8.42%) DHCP
4 8 (8.42%) DNS
4 8 (8.42%) Network Security
5 6 (6.32%) Firewall
5 6 (6.32%) SAN
6 5 (5.26%) VLAN
7 4 (4.21%) VoIP
7 4 (4.21%) VPN
8 3 (3.16%) ADSL
8 3 (3.16%) FTP
8 3 (3.16%) PSTN
9 2 (2.11%) Skype
10 1 (1.05%) Cisco ASA
10 1 (1.05%) IP Telephony
10 1 (1.05%) Wi-Fi
10 1 (1.05%) Wireless
Database & Business Intelligence
1 10 (10.53%) MySQL
1 10 (10.53%) SQL Server
2 2 (2.11%) NoSQL
3 1 (1.05%) Amazon RDS
Development Applications
1 2 (2.11%) Git (software)
2 1 (1.05%) Visual Studio
General
1 6 (6.32%) Finance
1 6 (6.32%) Manufacturing
2 2 (2.11%) Advertising
2 2 (2.11%) Automotive
2 2 (2.11%) Banking
2 2 (2.11%) Investment Banking
2 2 (2.11%) Law
2 2 (2.11%) Legal
2 2 (2.11%) Pharmaceutical
2 2 (2.11%) Retail
2 2 (2.11%) Telecoms
Libraries, Frameworks & Software Standards
1 11 (11.58%) HTML
2 6 (6.32%) ODBC
3 4 (4.21%) .NET
4 2 (2.11%) HTML5
5 1 (1.05%) Middleware
5 1 (1.05%) XML
Miscellaneous
1 13 (13.68%) Data Centre
2 6 (6.32%) iPad
3 5 (5.26%) Analytical Skills
3 5 (5.26%) Life Science
4 2 (2.11%) Blackberry
4 2 (2.11%) Computer Science
4 2 (2.11%) Cyber Attack
4 2 (2.11%) Driving Licence
4 2 (2.11%) iPhone
4 2 (2.11%) Management Information System
5 1 (1.05%) Fat Client
5 1 (1.05%) Thin Client
5 1 (1.05%) Virtual Team
Operating Systems
1 59 (62.11%) Windows
2 35 (36.84%) Windows Server
3 21 (22.11%) Windows 7
4 19 (20.00%) Windows Server 2008
5 11 (11.58%) Linux
6 8 (8.42%) Windows Server 2012
7 7 (7.37%) Windows 10
8 5 (5.26%) Windows 8
9 3 (3.16%) Unix
9 3 (3.16%) Windows Server 2003
9 3 (3.16%) Windows XP
10 2 (2.11%) Android
11 1 (1.05%) AIX
11 1 (1.05%) Red Hat Enterprise Linux
11 1 (1.05%) Solaris
11 1 (1.05%) Ubuntu
Processes & Methodologies
1 17 (17.89%) ITIL
2 14 (14.74%) Service Management
3 10 (10.53%) Information Security
4 9 (9.47%) CRM
5 7 (7.37%) Open Source
6 6 (6.32%) Mentoring
7 5 (5.26%) Agile Software Development
7 5 (5.26%) Service Delivery
8 4 (4.21%) DevOps
8 4 (4.21%) Test Management
8 4 (4.21%) Transition Management
9 3 (3.16%) Chat Support
9 3 (3.16%) Coaching
10 2 (2.11%) Business Continuity
10 2 (2.11%) Business Continuity Planning
10 2 (2.11%) Collaborative Working
10 2 (2.11%) Continuous Improvement
10 2 (2.11%) Data Security
10 2 (2.11%) Disaster Recovery
10 2 (2.11%) Incident Management
Programming Languages
1 8 (8.42%) Bash Shell
1 8 (8.42%) SQL
2 6 (6.32%) Korn
2 6 (6.32%) PowerShell
2 6 (6.32%) Shell Script
3 2 (2.11%) C
3 2 (2.11%) C++
3 2 (2.11%) Java
3 2 (2.11%) Perl
3 2 (2.11%) PHP
3 2 (2.11%) Python
3 2 (2.11%) Ruby
4 1 (1.05%) Erlang
4 1 (1.05%) Go
4 1 (1.05%) T-SQL
4 1 (1.05%) VB.NET
Qualifications
1 23 (24.21%) Degree
2 11 (11.58%) Microsoft Certification
3 5 (5.26%) A+ Certification
3 5 (5.26%) ITIL Certification
3 5 (5.26%) MCP
3 5 (5.26%) MCSA
4 3 (3.16%) MCSE
5 2 (2.11%) CCNA
5 2 (2.11%) Cisco Certification
5 2 (2.11%) Computer Science Degree
5 2 (2.11%) Network+ Certification
6 1 (1.05%) ACSP
6 1 (1.05%) HND
6 1 (1.05%) HP AIS
6 1 (1.05%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 10 (10.53%) SLA
2 2 (2.11%) ISO/IEC 27001
2 2 (2.11%) PCI DSS
System Software
1 37 (38.95%) Active Directory
2 9 (9.47%) Hyper-V
3 7 (7.37%) Samba
4 5 (5.26%) VMware Infrastructure
5 4 (4.21%) vSphere
6 3 (3.16%) VMware ESXi
7 2 (2.11%) Terminal Services
8 1 (1.05%) NFS
8 1 (1.05%) Terminal Server
Systems Management
1 16 (16.84%) SCCM
2 1 (1.05%) FortiGate
2 1 (1.05%) McAfee ePO
2 1 (1.05%) Systems Management Server (SMS)
Vendors
1 45 (47.37%) Microsoft
2 22 (23.16%) VMware
3 18 (18.95%) Cisco
4 12 (12.63%) Citrix
5 4 (4.21%) Sun
5 4 (4.21%) Xerox
6 3 (3.16%) Apple
6 3 (3.16%) HP
6 3 (3.16%) Sage
7 2 (2.11%) Avaya
7 2 (2.11%) NETGEAR
7 2 (2.11%) ServiceNow
8 1 (1.05%) Fortinet
8 1 (1.05%) IBM
8 1 (1.05%) Juniper
8 1 (1.05%) Mitel
8 1 (1.05%) Red Hat
8 1 (1.05%) SolarWinds
8 1 (1.05%) Veeam
8 1 (1.05%) WatchGuard