The median annual salary for a Technical Support was £24,000 in advertised job vacancies in the North West during the 3 months to 26 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
26 Mar 2017
Same period 2016 Same period 2015
Technical Support
England / North West
Rank 236 180 212
Rank change year-on-year -56 +32  
Permanent jobs requiring a Technical Support 12 55 44
As % of all permanent IT jobs advertised in the North West 0.20% 0.97% 0.67%
As % of the Job Titles category 0.20% 1.00% 0.69%
Number of salaries quoted 11 51 34
Median salary £24,000 £26,500 £30,000
Median salary % change year-on-year -9.43% -11.66%  
90% offered a salary of more than £22,500 £17,000 £19,300
10% offered a salary of more than £25,500 £40,000 £35,000
UK excluding London median salary £27,500 £29,000 £30,000
% change year-on-year -5.17% -3.33%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the North West. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
North West
Permanent job vacancies with a job title containing a recognized job role 5866 5520 6369
As % of all permanent IT job vacancies advertised in the North West 96.77% 97.05% 96.78%
Number of salaries quoted 4895 4632 5135
Median salary £40,000 £40,000 £40,000
90% offered a salary of more than £25,000 £24,000 £24,000
10% offered a salary of more than £60,000 £55,000 £60,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

Technical Support
Job Vacancy Trend in the North West

The job posting trend of jobs advertised in the North West that featured Technical Support in the job title.

Job vacancy trend for Technical Support in the North West

Technical Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support in the North West.

Salary trend for Technical Support in the North West

Technical Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the North West region over the 3 months to 26 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -32 9 £24,000 -31.42% 5
Cheshire -14 3 £23,750 +25.00% 2
Technical Support
England

Technical Support Skill Set
Top 30 Related IT Skills in the North West

For the 6 months to 26 March 2017, Technical Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring Technical Support in the job title.

1 21 (52.50%) Microsoft
2 20 (50.00%) Windows
3 19 (47.50%) Degree
4 15 (37.50%) Windows Server
5 14 (35.00%) MS Excel
6 13 (32.50%) Windows Server 2008
7 11 (27.50%) Active Directory
8 9 (22.50%) SQL Server
8 9 (22.50%) VMware
9 8 (20.00%) Service Management
9 8 (20.00%) MS Exchange
9 8 (20.00%) Exchange Server 2010
10 7 (17.50%) Windows 7
10 7 (17.50%) iPad
10 7 (17.50%) Exchange Server 2013
10 7 (17.50%) Citrix
11 6 (15.00%) SQL
11 6 (15.00%) Mentoring
11 6 (15.00%) Office 365
12 5 (12.50%) McAfee ePO
12 5 (12.50%) Data Centre
12 5 (12.50%) Linux
12 5 (12.50%) SAN
12 5 (12.50%) Intel Security
12 5 (12.50%) VMware ESX
13 4 (10.00%) Incident Management
13 4 (10.00%) LAN
13 4 (10.00%) MS Office
14 3 (7.50%) Cybersecurity
14 3 (7.50%) Oracle

Technical Support Skill Set
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (20.00%) Exchange Server 2010
1 8 (20.00%) MS Exchange
2 7 (17.50%) Exchange Server 2013
3 2 (5.00%) Skype for Business
4 1 (2.50%) Exchange Server 2007
4 1 (2.50%) GroupWise
4 1 (2.50%) IIS
4 1 (2.50%) JBoss
4 1 (2.50%) SharePoint
4 1 (2.50%) Tomcat
Applications
1 14 (35.00%) MS Excel
2 4 (10.00%) MS Office
3 1 (2.50%) MS PowerPoint
Business Applications
1 1 (2.50%) Dynamics NAV
Cloud Services
1 6 (15.00%) Office 365
2 2 (5.00%) GitHub
3 1 (2.50%) Amazon AWS
3 1 (2.50%) SaaS
Communications & Networking
1 5 (12.50%) SAN
2 4 (10.00%) LAN
3 3 (7.50%) Firewall
3 3 (7.50%) WAN
4 1 (2.50%) Broadband
4 1 (2.50%) Cisco Nexus
4 1 (2.50%) Internet
4 1 (2.50%) TCP/IP
4 1 (2.50%) VPN
4 1 (2.50%) Wi-Fi
4 1 (2.50%) Wireless
Database & Business Intelligence
1 9 (22.50%) SQL Server
2 2 (5.00%) MySQL
2 2 (5.00%) Oracle Database
3 1 (2.50%) Big Data
3 1 (2.50%) NoSQL
3 1 (2.50%) Oracle Database 11g
3 1 (2.50%) Oracle Reports
3 1 (2.50%) Relational Database
3 1 (2.50%) SQL Server 2008
3 1 (2.50%) SQL Server 2012
Development Applications
1 2 (5.00%) Git (software)
2 1 (2.50%) Firebug
General
1 3 (7.50%) Manufacturing
1 3 (7.50%) Telecoms
2 2 (5.00%) Advertising
2 2 (5.00%) Finance
3 1 (2.50%) Aerospace
3 1 (2.50%) Automotive
3 1 (2.50%) Banking
3 1 (2.50%) Marketing
3 1 (2.50%) Pharmaceutical
3 1 (2.50%) Retail
Libraries, Frameworks & Software Standards
1 1 (2.50%) .NET
1 1 (2.50%) CSS
1 1 (2.50%) HTML
1 1 (2.50%) XHTML
Miscellaneous
1 7 (17.50%) iPad
2 5 (12.50%) Data Centre
3 2 (5.00%) Clustering
4 1 (2.50%) Analytical Skills
4 1 (2.50%) Computer Science
4 1 (2.50%) Driving Licence
4 1 (2.50%) Enterprise Software
4 1 (2.50%) EPoS
4 1 (2.50%) Mainframe
Operating Systems
1 20 (50.00%) Windows
2 15 (37.50%) Windows Server
3 13 (32.50%) Windows Server 2008
4 7 (17.50%) Windows 7
5 5 (12.50%) Linux
6 3 (7.50%) Unix
7 2 (5.00%) AIX
7 2 (5.00%) Windows 8
7 2 (5.00%) Windows Server 2012
7 2 (5.00%) Windows XP
8 1 (2.50%) Solaris
8 1 (2.50%) Windows 10
8 1 (2.50%) Windows Server 2003
Processes & Methodologies
1 8 (20.00%) Service Management
2 6 (15.00%) Mentoring
3 4 (10.00%) Incident Management
4 3 (7.50%) Cybersecurity
4 3 (7.50%) ITIL
5 2 (5.00%) CRM
5 2 (5.00%) ERP
5 2 (5.00%) Performance Management
6 1 (2.50%) Business Development
6 1 (2.50%) Business Intelligence
6 1 (2.50%) Capacity Management
6 1 (2.50%) Configuration Management
6 1 (2.50%) DevOps
6 1 (2.50%) Disaster Recovery
6 1 (2.50%) Load Balancing
6 1 (2.50%) Open Source
6 1 (2.50%) Presales
6 1 (2.50%) Stakeholder Management
6 1 (2.50%) Test Scripting
6 1 (2.50%) Web Development
Programming Languages
1 6 (15.00%) SQL
2 3 (7.50%) Java
3 2 (5.00%) Bash Shell
3 2 (5.00%) C++
3 2 (5.00%) Perl
3 2 (5.00%) PHP
3 2 (5.00%) Python
3 2 (5.00%) Ruby
4 1 (2.50%) C
4 1 (2.50%) JavaScript
Qualifications
1 19 (47.50%) Degree
2 3 (7.50%) MCSE
2 3 (7.50%) Microsoft Certification
3 1 (2.50%) HND
3 1 (2.50%) MCITP
3 1 (2.50%) MCSA
3 1 (2.50%) MCTS
Quality Assurance & Compliance
1 1 (2.50%) ISO 9001
1 1 (2.50%) ISO/IEC 27001
1 1 (2.50%) QA
1 1 (2.50%) SLA
System Software
1 11 (27.50%) Active Directory
2 5 (12.50%) VMware ESX
3 2 (5.00%) Hyper-V
3 2 (5.00%) VMware Infrastructure
4 1 (2.50%) MDaemon
4 1 (2.50%) NDS
4 1 (2.50%) NetIQ eDirectory
4 1 (2.50%) Terminal Services
4 1 (2.50%) vSphere
Systems Management
1 5 (12.50%) McAfee ePO
2 1 (2.50%) Ganglia
2 1 (2.50%) Microsoft Clustering
2 1 (2.50%) Netcool
2 1 (2.50%) Opscode Chef
2 1 (2.50%) Puppet
2 1 (2.50%) SCCM
2 1 (2.50%) Symantec Endpoint Protection
Vendors
1 21 (52.50%) Microsoft
2 9 (22.50%) VMware
3 7 (17.50%) Citrix
4 5 (12.50%) Intel Security
5 3 (7.50%) HP
5 3 (7.50%) Oracle
6 2 (5.00%) Cisco
6 2 (5.00%) Samsung
7 1 (2.50%) AppDynamics
7 1 (2.50%) BT
7 1 (2.50%) Dell
7 1 (2.50%) NetApp
7 1 (2.50%) Openreach
7 1 (2.50%) Remedy
7 1 (2.50%) SonicWALL
7 1 (2.50%) Symantec
7 1 (2.50%) WatchGuard
Bolton
Recruitment Genius Ltd
Salary: £18000 - £23000 per annum
Posted: 15 hours ago
Crewe, Cheshire
Digitech Resourcing Ltd
Salary: From £22,000 to £28,000 per annum
Posted: 4 days ago
Runcorn, Cheshire
Networx
Salary: £Competitive Salary
Posted: 9 days ago
Manchester
Adria Solutions Ltd
Salary: £23000 - £28000 per annum + Benefits
Posted: 17 days ago
Altrincham
Applause IT Ltd
Salary: £20000 - £26000 per annum + Pension, Medical, Dental
Posted: 12 days ago
Rochdale, Lancashire
Zen Internet Ltd
Salary: Up to £22,000 per annum depending on experience + benefits
Posted: 27 days ago