Period
to 20 February 2018

The median annual salary for a Technical Support was £26,500 in advertised job vacancies in the North West during the 6 months to 20 February 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support
England > North West
6 months to
20 Feb 2018
Same period 2017 Same period 2016
Rank 299 306 222
Rank change year-on-year +7 -84 +74
Permanent jobs requiring a Technical Support 73 47 130
As % of all permanent IT jobs advertised in the North West 0.57% 0.38% 1.09%
As % of the Job Titles category 0.59% 0.39% 1.13%
Number of salaries quoted 65 44 112
North West median annual salary £26,500 £26,000 £28,000
Median salary % change year-on-year +1.92% -7.14% +3.70%
10th Percentile £21,250 £20,750 £18,000
90th Percentile £39,500 £47,500 £45,400
England median annual salary £30,000 £28,000 £30,000
% change year-on-year +7.14% -6.67% -7.69%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 12,457 11,909 11,498
% of permanent IT jobs with a recognized job title 96.81% 96.68% 96.34%
Number of salaries quoted 10,024 10,003 9,608
North West median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - +5.26%
10th Percentile £26,250 £25,000 £22,750
90th Percentile £65,000 £61,250 £58,750
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Technical Support
Job Vacancy Trend in the North West

Job postings that featured Technical Support in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Technical Support in the North West

Technical Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support in the North West.

Salary trend for Technical Support in the North West

Technical Support
Salary Histogram in the North West

The salary distribution of IT jobs citing Technical Support in the North West over the 6 months to 20 February 2018.

Salary histogram for Technical Support in the North West

Technical Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the North West region over the 6 months to 20 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +17 32 £23,500 -14.55% 9
Cheshire -44 22 £26,250 +22.09% 8
Lancashire +19 12 £35,000 -26.32% 2
Merseyside +18 5 £27,500 +19.57% 2
Cumbria -7 2 £31,250 +4.17%
Technical Support
England

Technical Support Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 20 February 2018, Technical Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region featuring Technical Support in the job title.

1 55 (75.34%) Windows
2 35 (47.95%) Microsoft
3 29 (39.73%) Active Directory
4 24 (32.88%) ITIL
4 24 (32.88%) VMware
5 22 (30.14%) Windows Server
6 21 (28.77%) SQL
6 21 (28.77%) Cisco
7 20 (27.40%) Windows Server 2008
8 19 (26.03%) Windows 7
9 18 (24.66%) TCP/IP
10 17 (23.29%) Office 365
11 16 (21.92%) VMware Infrastructure
12 15 (20.55%) Service Management
13 14 (19.18%) Analytical Skills
14 13 (17.81%) Windows Server 2012
15 12 (16.44%) LAN
15 12 (16.44%) SQL Server
16 11 (15.07%) WAN
16 11 (15.07%) HP
16 11 (15.07%) Service Delivery
17 10 (13.70%) VLAN
17 10 (13.70%) Continuous Improvement
17 10 (13.70%) Coaching
17 10 (13.70%) Internet
17 10 (13.70%) Sophos
17 10 (13.70%) Citrix
17 10 (13.70%) ADSL
17 10 (13.70%) FTP
17 10 (13.70%) HTML

Technical Support Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (5.48%) IIS
2 3 (4.11%) SharePoint
3 2 (2.74%) Apache
3 2 (2.74%) Confluence
4 1 (1.37%) BizTalk Server
4 1 (1.37%) Exchange Server 2010
4 1 (1.37%) MS Exchange
4 1 (1.37%) Skype for Business
Applications
1 9 (12.33%) Microsoft Office
2 2 (2.74%) Microsoft Excel
Business Applications
1 2 (2.74%) Carpe Diem
1 2 (2.74%) Elite 3E
2 1 (1.37%) Cognos Business Intelligence
2 1 (1.37%) Dynamics NAV
2 1 (1.37%) Movex
2 1 (1.37%) Sage 1000
Cloud Services
1 17 (23.29%) Office 365
2 6 (8.22%) Amazon AWS
2 6 (8.22%) Microsoft Azure
3 1 (1.37%) Mimecast
Communications & Networking
1 18 (24.66%) TCP/IP
2 12 (16.44%) LAN
3 11 (15.07%) WAN
4 10 (13.70%) ADSL
4 10 (13.70%) FTP
4 10 (13.70%) Internet
4 10 (13.70%) VLAN
5 9 (12.33%) PSTN
6 8 (10.96%) DHCP
6 8 (10.96%) DNS
7 7 (9.59%) Firewall
7 7 (9.59%) SAN
8 3 (4.11%) Network Security
8 3 (4.11%) VoIP
8 3 (4.11%) VPN
9 2 (2.74%) Broadband
9 2 (2.74%) Cisco ASA
10 1 (1.37%) Ethernet
10 1 (1.37%) SMTP
10 1 (1.37%) Wi-Fi
Database & Business Intelligence
1 12 (16.44%) SQL Server
2 8 (10.96%) Data Warehouse
2 8 (10.96%) DTS
2 8 (10.96%) SQL Server 2005
2 8 (10.96%) SQL Server Integration Services
3 2 (2.74%) Amazon RDS
Development Applications
1 2 (2.74%) JIRA
General
1 8 (10.96%) Finance
2 5 (6.85%) Retail
3 3 (4.11%) Banking
3 3 (4.11%) Law
3 3 (4.11%) Legal
4 2 (2.74%) Games
4 2 (2.74%) Investment Banking
4 2 (2.74%) Marketing
5 1 (1.37%) Advertising
5 1 (1.37%) Automotive
5 1 (1.37%) Manufacturing
5 1 (1.37%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 10 (13.70%) HTML
2 3 (4.11%) Web Services
2 3 (4.11%) XML
3 2 (2.74%) JSON
3 2 (2.74%) REST
4 1 (1.37%) .NET
4 1 (1.37%) CSS
4 1 (1.37%) EDI
4 1 (1.37%) EDIFACT
4 1 (1.37%) jQuery
4 1 (1.37%) Middleware
4 1 (1.37%) XSLT
Miscellaneous
1 14 (19.18%) Analytical Skills
2 7 (9.59%) Data Centre
3 3 (4.11%) Blackberry
3 3 (4.11%) iPad
4 2 (2.74%) Fat Client
4 2 (2.74%) iPhone
4 2 (2.74%) Management Information System
4 2 (2.74%) Thin Client
5 1 (1.37%) Computer Science
5 1 (1.37%) EPoS
5 1 (1.37%) Mobile App
5 1 (1.37%) NHS
5 1 (1.37%) Robotics
5 1 (1.37%) TRADACOMS
5 1 (1.37%) Virtual Team
Operating Systems
1 55 (75.34%) Windows
2 22 (30.14%) Windows Server
3 20 (27.40%) Windows Server 2008
4 19 (26.03%) Windows 7
5 13 (17.81%) Windows Server 2012
6 6 (8.22%) Linux
6 6 (8.22%) Windows 10
6 6 (8.22%) Windows 8
7 3 (4.11%) Android
7 3 (4.11%) Unix
7 3 (4.11%) Windows Server 2003
7 3 (4.11%) Windows XP
8 2 (2.74%) AIX
8 2 (2.74%) Solaris
8 2 (2.74%) Ubuntu
9 1 (1.37%) Apple iOS
9 1 (1.37%) CentOS
9 1 (1.37%) Windows Vista
Processes & Methodologies
1 24 (32.88%) ITIL
2 15 (20.55%) Service Management
3 11 (15.07%) Service Delivery
4 10 (13.70%) Coaching
4 10 (13.70%) Continuous Improvement
5 9 (12.33%) Chat Support
6 4 (5.48%) Agile Software Development
6 4 (5.48%) DevOps
6 4 (5.48%) Disaster Recovery
7 3 (4.11%) Business Continuity
7 3 (4.11%) Data Security
7 3 (4.11%) ERP
7 3 (4.11%) Test Management
7 3 (4.11%) Transition Management
8 2 (2.74%) Business Continuity Planning
8 2 (2.74%) CRUD
8 2 (2.74%) Customer Requirements
8 2 (2.74%) Incident Management
8 2 (2.74%) Patch Management
8 2 (2.74%) Time Management
Programming Languages
1 21 (28.77%) SQL
2 10 (13.70%) T-SQL
3 6 (8.22%) PowerShell
4 3 (4.11%) JavaScript
5 2 (2.74%) Python
6 1 (1.37%) ActionScript
6 1 (1.37%) ActionScript 2.0
6 1 (1.37%) Java
6 1 (1.37%) PHP
6 1 (1.37%) Shell Script
6 1 (1.37%) VB
6 1 (1.37%) VB.NET
6 1 (1.37%) VBA
Qualifications
1 8 (10.96%) Degree
2 6 (8.22%) ITIL Certification
2 6 (8.22%) Microsoft Certification
3 4 (5.48%) A+ Certification
3 4 (5.48%) MCP
4 3 (4.11%) CCNA
4 3 (4.11%) Cisco Certification
4 3 (4.11%) MCSA
5 2 (2.74%) MCSE
6 1 (1.37%) Network+ Certification
6 1 (1.37%) RHCSA
6 1 (1.37%) SC Cleared
6 1 (1.37%) Security Cleared
Quality Assurance & Compliance
1 9 (12.33%) SLA
2 2 (2.74%) PCI DSS
3 1 (1.37%) ISO/IEC 27001
System Software
1 29 (39.73%) Active Directory
2 16 (21.92%) VMware Infrastructure
3 7 (9.59%) Hyper-V
4 4 (5.48%) vSphere
5 2 (2.74%) NFS
6 1 (1.37%) Terminal Server
6 1 (1.37%) XenApp
6 1 (1.37%) XenDesktop
Systems Management
1 9 (12.33%) FortiGate
1 9 (12.33%) SCCM
2 1 (1.37%) MIMEsweeper
2 1 (1.37%) Nagios
Vendors
1 35 (47.95%) Microsoft
2 24 (32.88%) VMware
3 21 (28.77%) Cisco
4 11 (15.07%) HP
5 10 (13.70%) Citrix
5 10 (13.70%) Sophos
6 9 (12.33%) Juniper
7 8 (10.96%) Intel
7 8 (10.96%) ProCurve
8 3 (4.11%) Avaya
8 3 (4.11%) IBM
8 3 (4.11%) Sage
8 3 (4.11%) Sun
8 3 (4.11%) Xerox
9 2 (2.74%) Google
9 2 (2.74%) Intapp
9 2 (2.74%) NETGEAR
9 2 (2.74%) Salesforce.com
9 2 (2.74%) Tableau
10 1 (1.37%) Capita