1st/2nd Line Support Technician Job Trends in the Midlands
1st/2nd Line Support Technician
England > Midlands
The median 1st/2nd Line Support Technician salary in the Midlands is £30,000 per year, according to job vacancies posted during the 6 months leading to 18 October 2026.
The table below compares current salary benchmarking and summary statistics with the previous two years.
| 6 months to 18 Oct 2026 |
Same period 2025 | Same period 2024 | |
|---|---|---|---|
| Rank | 268 | - | 268 |
| Rank change year-on-year | - | - | -41 |
| Permanent jobs requiring a 1st/2nd Line Support Technician | 7 | 0 | 3 |
| As % of all permanent jobs in the Midlands | 0.044% | - | 0.033% |
| As % of the Job Titles category | 0.048% | - | 0.035% |
| Number of salaries quoted | 7 | 0 | 1 |
| 10th Percentile | £28,800 | - | - |
| 25th Percentile | £29,000 | - | £30,500 |
| Median annual salary (50th Percentile) | £30,000 | - | £31,000 |
| Median % change year-on-year | - | - | +26.53% |
| 75th Percentile | £38,000 | - | £31,500 |
| 90th Percentile | - | - | - |
| England median annual salary | £29,500 | £24,500 | £27,000 |
| % change year-on-year | +20.41% | -9.26% | +1.89% |
All Permanent IT Job Roles
Midlands
For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| 6 months to 18 Oct 2026 |
Same period 2025 | Same period 2024 | |
|---|---|---|---|
| Permanent vacancies in the Midlands with a recognized job title | 14,501 | 5,153 | 8,657 |
| % of permanent jobs with a recognized job title | 91.84% | 93.06% | 94.80% |
| Number of salaries quoted | 10,144 | 3,173 | 4,425 |
| 10th Percentile | £30,000 | £27,000 | £30,000 |
| 25th Percentile | £39,750 | £32,000 | £36,250 |
| Median annual salary (50th Percentile) | £50,000 | £45,000 | £50,000 |
| Median % change year-on-year | +11.11% | -10.00% | - |
| 75th Percentile | £65,000 | £62,500 | £65,000 |
| 90th Percentile | £80,000 | £77,500 | £77,500 |
| England median annual salary | £59,250 | £54,000 | £57,500 |
| % change year-on-year | +9.72% | -6.09% | -4.17% |
1st/2nd Line Support Technician Job Vacancy Trend in the Midlands
Historical trend showing the proportion of permanent IT job postings featuring '1st/2nd Line Support Technician' in the job title relative to all permanent IT jobs advertised in the Midlands.
1st/2nd Line Support Technician Salary Trend in the Midlands
Salary distribution trend for 1st/2nd Line Support Technician job vacancies in the Midlands.
1st/2nd Line Support Technician Job Locations in the Midlands
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support Technician within the Midlands region over the 6 months to 18 October 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| West Midlands | - | 4 | £30,000 | - | |
| East Midlands | - | 3 | £36,000 | - | |
| 1st/2nd Line Support Technician England |
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1st/2nd Line Support Technician Skill Set Top 27 Co-Occurring Skills & Capabilities in the Midlands
For the 6 months to 18 October 2026, 1st/2nd Line Support Technician job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring 1st/2nd Line Support Technician in the job title.
| Rank | Skill | Share | Job Ads |
|---|---|---|---|
| 1 | Active Directory | 100.0% | 7 |
| 1 | Microsoft | 100.0% | 7 |
| 1 | Microsoft 365 | 100.0% | 7 |
| 1 | Windows | 100.0% | 7 |
| 5 | Customer Service | 85.7% | 6 |
| 6 | Azure | 57.1% | 4 |
| 6 | DHCP | 57.1% | 4 |
| 6 | DNS | 57.1% | 4 |
| 6 | Microsoft Intune | 57.1% | 4 |
| 6 | Problem-Solving | 57.1% | 4 |
| 6 | VPN | 57.1% | 4 |
| 6 | Windows 10 | 57.1% | 4 |
| 13 | Entra ID | 42.9% | 3 |
| 13 | ITSM | 42.9% | 3 |
| 13 | Jamf Pro | 42.9% | 3 |
| 13 | Logistics | 42.9% | 3 |
| 13 | Microsoft Exchange | 42.9% | 3 |
| 13 | Patch Management | 42.9% | 3 |
| 13 | Ruby | 42.9% | 3 |
| 13 | TCP/IP | 42.9% | 3 |
| 13 | Wi-Fi | 42.9% | 3 |
| 22 | Carbide.c++ | 14.3% | 1 |
| 22 | Continuous Improvement | 14.3% | 1 |
| 22 | LAN | 14.3% | 1 |
| 22 | SharePoint | 14.3% | 1 |
| 22 | WAN | 14.3% | 1 |
| 22 | Windows Server | 14.3% | 1 |
1st/2nd Line Support Technician Skill Set Co-Occurring Skills & Capabilities in the Midlands by Category
The table below expands on the one above by listing co-occurrences one category at a time. It covers the same employment type, locality and period, with up to 20 co-occurrences in each category.
Job Titles
| Rank | Job Title | Share | Job Ads |
|---|---|---|---|
| 1 | IT Support Technician | 57.1% | 4 |
| 2 | 1st/2nd Line Support Engineer | 14.3% | 1 |
| 2 | IT Support Engineer | 14.3% | 1 |