Period
to 24 February 2020

The median annual salary for an IT Support Engineer was £29,000 in advertised job vacancies in the Midlands during the 6 months to 24 February 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support Engineer
England > Midlands
6 months to
24 Feb 2020
Same period 2019 Same period 2018
Rank 218 298 313
Rank change year-on-year +80 +15 +36
Permanent jobs requiring an IT Support Engineer 111 59 84
As % of all permanent IT jobs advertised in the Midlands 1.11% 0.49% 0.55%
As % of the Job Titles category 1.15% 0.51% 0.57%
Number of salaries quoted 93 51 76
Midlands median annual salary £29,000 £27,500 £25,000
Median salary % change year-on-year +5.45% +10.00% -
10th Percentile £19,600 £19,000 £20,250
90th Percentile £35,000 £46,000 £51,875
England median annual salary £30,000 £30,000 £27,500
% change year-on-year - +9.09% +5.77%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Midlands
Permanent vacancies in the Midlands with a recognized job title 9,639 11,569 14,719
% of permanent IT jobs with a recognized job title 96.27% 96.03% 97.06%
Number of salaries quoted 8,055 8,720 11,908
Midlands median annual salary £45,000 £42,500 £40,000
Median salary % change year-on-year +5.88% +6.25% -
10th Percentile £26,250 £25,500 £24,000
90th Percentile £72,500 £67,500 £65,000
England median annual salary £52,500 £51,500 £50,000
% change year-on-year +1.94% +3.00% +5.26%

IT Support Engineer
Job Vacancy Trend in the Midlands

Job postings that featured IT Support Engineer in the job title as a percentage of all IT jobs advertised in the Midlands.

Job vacancy trend for IT Support Engineer in the Midlands

IT Support Engineer
Salary Trend in the Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support Engineer in the Midlands.

Salary trend for IT Support Engineer in the Midlands

IT Support Engineer
Salary Histogram in the Midlands

The salary distribution of IT jobs citing IT Support Engineer in the Midlands over the 6 months to 24 February 2020.

Salary histogram for IT Support Engineer in the Midlands

IT Support Engineer
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Engineer within the Midlands region over the 6 months to 24 February 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Midlands +56 74 £29,000 -1.69% 18
East Midlands +45 37 £27,500 +5.77% 17
IT Support Engineer
England

IT Support Engineer Skill Set
Top 30 Co-occurring IT Skills in the Midlands

For the 6 months to 24 February 2020, IT Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring IT Support Engineer in the job title.

1 84 (75.68%) Windows
2 52 (46.85%) Active Directory
3 48 (43.24%) Microsoft
3 48 (43.24%) LAN
4 46 (41.44%) Firewall
5 44 (39.64%) WAN
6 43 (38.74%) Windows Server
7 40 (36.04%) Office 365
8 37 (33.33%) VMware
9 36 (32.43%) Cisco
10 32 (28.83%) DNS
11 28 (25.23%) Windows Server 2012
12 27 (24.32%) VMware Infrastructure
12 27 (24.32%) ITIL
13 25 (22.52%) Linux
13 25 (22.52%) Windows 10
14 23 (20.72%) Windows Server 2008
14 23 (20.72%) Telecoms
14 23 (20.72%) Wireless
15 22 (19.82%) VPN
16 21 (18.92%) Microsoft Office
16 21 (18.92%) Change Management
17 20 (18.02%) DHCP
17 20 (18.02%) SLA
17 20 (18.02%) SCCM
17 20 (18.02%) Windows 7
17 20 (18.02%) Problem-Solving
18 18 (16.22%) WLAN
19 17 (15.32%) MS Exchange
20 16 (14.41%) Internet

IT Support Engineer Skill Set
Co-occurring IT Skills in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (15.32%) MS Exchange
2 8 (7.21%) Exchange Server 2010
2 8 (7.21%) Exchange Server 2013
3 2 (1.80%) SharePoint
Applications
1 21 (18.92%) Microsoft Office
2 1 (0.90%) Microsoft Excel
2 1 (0.90%) MS Visio
Business Applications
1 2 (1.80%) Remedy ITSM
2 1 (0.90%) Workfront
Cloud Services
1 40 (36.04%) Office 365
2 6 (5.41%) AWS
3 5 (4.50%) Azure
4 1 (0.90%) Amazon EC2
4 1 (0.90%) Amazon ELB
4 1 (0.90%) Amazon Glacier
4 1 (0.90%) Amazon S3
4 1 (0.90%) Amazon SQS
4 1 (0.90%) AWS CloudFormation
4 1 (0.90%) Cloud Computing
4 1 (0.90%) G Suite
4 1 (0.90%) Virtual Private Cloud
Communications & Networking
1 48 (43.24%) LAN
2 46 (41.44%) Firewall
3 44 (39.64%) WAN
4 32 (28.83%) DNS
5 23 (20.72%) Wireless
6 22 (19.82%) VPN
7 20 (18.02%) DHCP
8 18 (16.22%) WLAN
9 16 (14.41%) Internet
10 12 (10.81%) VoIP
11 11 (9.91%) TCP/IP
12 7 (6.31%) VLAN
13 5 (4.50%) Unified Communications
14 4 (3.60%) Network Security
15 3 (2.70%) Cisco ASA
15 3 (2.70%) NetScaler
16 2 (1.80%) Cisco IOS
16 2 (1.80%) Intranet
17 1 (0.90%) iSCSI
17 1 (0.90%) SAN
Database & Business Intelligence
1 7 (6.31%) SQL Server
2 2 (1.80%) MySQL
3 1 (0.90%) Amazon RDS
3 1 (0.90%) DB2
3 1 (0.90%) SQL Server 2008
3 1 (0.90%) SQL Server 2012
Development Applications
1 3 (2.70%) Bazaar
General
1 23 (20.72%) Telecoms
2 9 (8.11%) Retail
3 8 (7.21%) Finance
4 5 (4.50%) Automotive
4 5 (4.50%) Public Sector
5 3 (2.70%) French Language
5 3 (2.70%) Local Government
6 1 (0.90%) Back Office
6 1 (0.90%) Financial Institution
6 1 (0.90%) Games
6 1 (0.90%) German Language
6 1 (0.90%) Law
6 1 (0.90%) Marketing
Libraries, Frameworks & Software Standards
1 4 (3.60%) Web Services
2 1 (0.90%) LAMP
Miscellaneous
1 15 (13.51%) Analytical Skills
2 12 (10.81%) Data Centre
3 8 (7.21%) Driving Licence
4 6 (5.41%) CCTV
5 5 (4.50%) Management Information System
5 5 (4.50%) User Experience
6 4 (3.60%) Client/Server
6 4 (3.60%) Self-Motivation
7 3 (2.70%) Social Media
8 2 (1.80%) Handset
8 2 (1.80%) iPad
9 1 (0.90%) Clustering
9 1 (0.90%) Enterprise Software
9 1 (0.90%) Enterprise Storage
9 1 (0.90%) Hybrid Cloud
9 1 (0.90%) NHS
9 1 (0.90%) Private Cloud
9 1 (0.90%) SCADA
9 1 (0.90%) Smartphone
9 1 (0.90%) Social Network
Operating Systems
1 84 (75.68%) Windows
2 43 (38.74%) Windows Server
3 28 (25.23%) Windows Server 2012
4 25 (22.52%) Linux
4 25 (22.52%) Windows 10
5 23 (20.72%) Windows Server 2008
6 20 (18.02%) Windows 7
7 13 (11.71%) Unix
8 11 (9.91%) Windows Server 2003
9 5 (4.50%) Android
9 5 (4.50%) CentOS
10 3 (2.70%) Mac OS X
11 2 (1.80%) Windows 8
12 1 (0.90%) Apple iOS
12 1 (0.90%) HPUX
12 1 (0.90%) Solaris
Processes & Methodologies
1 27 (24.32%) ITIL
2 21 (18.92%) Change Management
3 20 (18.02%) Problem-Solving
4 16 (14.41%) Project Management
5 13 (11.71%) Continuous Improvement
6 12 (10.81%) Asset Management
7 11 (9.91%) Mentoring
8 8 (7.21%) Break/Fix
8 8 (7.21%) Preventative Maintenance
8 8 (7.21%) Service Delivery
9 7 (6.31%) Facilities Management
9 7 (6.31%) Server Management
10 5 (4.50%) ITIL V3
10 5 (4.50%) Line Management
10 5 (4.50%) QMS
10 5 (4.50%) Quality Management
10 5 (4.50%) Service Management
11 4 (3.60%) Process Management
11 4 (3.60%) Root Cause Analysis
11 4 (3.60%) Software License Management
Programming Languages
1 8 (7.21%) SQL
2 7 (6.31%) PowerShell
3 1 (0.90%) C
3 1 (0.90%) Python
3 1 (0.90%) VB
Qualifications
1 13 (11.71%) Security Cleared
2 11 (9.91%) SC Cleared
3 10 (9.01%) DBS Check
4 3 (2.70%) Microsoft Certification
5 1 (0.90%) A+ Certification
5 1 (0.90%) CCNA
5 1 (0.90%) Cisco Certification
5 1 (0.90%) Degree
5 1 (0.90%) Dell Certification
5 1 (0.90%) HNC
5 1 (0.90%) HND
5 1 (0.90%) MCDST
5 1 (0.90%) MCP
5 1 (0.90%) MCSA
5 1 (0.90%) MCSE
Quality Assurance & Compliance
1 20 (18.02%) SLA
2 6 (5.41%) ISO 9001
2 6 (5.41%) ISO/IEC 27001
3 3 (2.70%) GDPR
4 1 (0.90%) ISO/IEC 20000
4 1 (0.90%) PCI DSS
System Software
1 52 (46.85%) Active Directory
2 27 (24.32%) VMware Infrastructure
3 15 (13.51%) Hyper-V
4 7 (6.31%) Virtual Servers
5 6 (5.41%) Virtual Machines
5 6 (5.41%) VMware ESXi
6 5 (4.50%) Microsoft Virtual Server
7 4 (3.60%) vSphere
8 3 (2.70%) Firmware
9 2 (1.80%) XenApp
9 2 (1.80%) XenDesktop
10 1 (0.90%) BitLocker
10 1 (0.90%) Microsoft App-V
Systems Management
1 20 (18.02%) SCCM
2 12 (10.81%) McAfee ePO
3 11 (9.91%) SCOM
4 10 (9.01%) Cisco Prime
5 6 (5.41%) WSUS
6 5 (4.50%) Norton AntiVirus
7 4 (3.60%) Forefront Identity Manager
8 3 (2.70%) Microsoft Intune
9 2 (1.80%) AirWatch
10 1 (0.90%) Backup Exec
10 1 (0.90%) Jamf Pro
10 1 (0.90%) Microsoft Clustering
10 1 (0.90%) Netcool
10 1 (0.90%) OpenView
10 1 (0.90%) PaperCut
10 1 (0.90%) SafeCom
10 1 (0.90%) vCenter Server
Vendors
1 48 (43.24%) Microsoft
2 37 (33.33%) VMware
3 36 (32.43%) Cisco
4 13 (11.71%) Apple
4 13 (11.71%) McAfee
5 11 (9.91%) Citrix
5 11 (9.91%) Juniper
6 10 (9.01%) SolarWinds
7 6 (5.41%) HP
7 6 (5.41%) Symantec
7 6 (5.41%) Veeam
8 4 (3.60%) Barracuda Networks
8 4 (3.60%) CommVault
8 4 (3.60%) Palo Alto
9 3 (2.70%) Avaya
9 3 (2.70%) Dell
9 3 (2.70%) EMC
9 3 (2.70%) Ivanti
9 3 (2.70%) Remedy
10 2 (1.80%) Oracle