Customer Service Jobs in the Midlands

Customer Service
England > Midlands

The following table provides summary statistics for permanent job vacancies advertised in the Midlands with a requirement for Customer Service skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Service over the 6 months to 26 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
26 May 2024
Same period 2023 Same period 2022
Rank 13 51 18
Rank change year-on-year +38 -33 +3
Permanent jobs citing Customer Service 1,216 542 1,109
As % of all permanent jobs advertised in the Midlands 9.71% 6.04% 10.02%
As % of the Processes & Methodologies category 12.05% 6.26% 10.59%
Number of salaries quoted 701 361 609
10th Percentile £21,500 £22,500 £21,250
25th Percentile £24,500 £27,500 £25,500
Median annual salary (50th Percentile) £29,000 £37,000 £37,500
Median % change year-on-year -21.62% -1.33% +10.29%
75th Percentile £43,750 £53,750 £52,500
90th Percentile £58,750 £66,219 £62,500
England median annual salary £32,000 £35,000 £37,500
% change year-on-year -8.57% -6.67% +1.19%

All Process and Methodology Skills
Midlands

Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the Midlands with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 10,088 8,665 10,469
As % of all permanent jobs advertised in the Midlands 80.57% 96.55% 94.57%
Number of salaries quoted 7,332 4,445 6,914
10th Percentile £26,250 £29,750 £28,750
25th Percentile £35,000 £38,302 £37,500
Median annual salary (50th Percentile) £47,500 £52,500 £50,000
Median % change year-on-year -9.52% +5.00% +5.82%
75th Percentile £62,213 £67,500 £63,750
90th Percentile £75,000 £77,500 £77,500
England median annual salary £55,000 £62,500 £60,000
% change year-on-year -12.00% +4.17% +9.09%

Customer Service
Job Vacancy Trend in the Midlands

Job postings citing Customer Service as a proportion of all IT jobs advertised in the Midlands.

Job vacancy trend for Customer Service in the Midlands

Customer Service
Salary Trend in the Midlands

3-month moving average salary quoted in jobs citing Customer Service in the Midlands.

Salary trend for Customer Service in the Midlands

Customer Service
Salary Histogram in the Midlands

Salary distribution for jobs citing Customer Service in the Midlands over the 6 months to 26 May 2024.

Salary histogram for Customer Service in the Midlands

Customer Service
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service within the Midlands region over the 6 months to 26 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
West Midlands +34 830 £29,500 -26.25% 262
East Midlands +39 380 £29,000 -6.45% 205
Customer Service
England

Customer Service
Co-occurring Skills and Capabilities in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 45 (3.70%) SharePoint
2 36 (2.96%) Microsoft Exchange
3 11 (0.90%) IIS
4 10 (0.82%) Confluence
5 9 (0.74%) CMS
6 8 (0.66%) Appian
7 5 (0.41%) nginx
8 2 (0.16%) Exchange Server 2003
8 2 (0.16%) Exchange Server 2007
8 2 (0.16%) Exchange Server 2010
8 2 (0.16%) Exchange Server 2013
8 2 (0.16%) SAS
9 1 (0.082%) Apache
9 1 (0.082%) Moodle
9 1 (0.082%) Umbraco
9 1 (0.082%) WebLogic
9 1 (0.082%) WordPress
Applications
1 420 (34.54%) Microsoft Office
2 219 (18.01%) Microsoft Excel
3 18 (1.48%) Spreadsheet
4 12 (0.99%) Trello
5 8 (0.66%) Microsoft PowerPoint
6 4 (0.33%) Adobe Creative Suite
6 4 (0.33%) EPLAN
7 3 (0.25%) MS Visio
8 2 (0.16%) AutoCAD
8 2 (0.16%) InDesign
8 2 (0.16%) Microsoft Project
8 2 (0.16%) Photoshop
9 1 (0.082%) SOLIDWORKS
Business Applications
1 24 (1.97%) Dynamics CRM
2 8 (0.66%) NEC Housing
3 5 (0.41%) Shopify
4 4 (0.33%) Dynamics NAV
4 4 (0.33%) Unit4 Business World
5 3 (0.25%) Magento
5 3 (0.25%) SAP S/4HANA
6 2 (0.16%) Dynamics GP
6 2 (0.16%) iTrent
6 2 (0.16%) SAP Business ByDesign
7 1 (0.082%) Dynamics AX
7 1 (0.082%) NetSuite
7 1 (0.082%) Salesforce CRM
7 1 (0.082%) SAP ERP
7 1 (0.082%) SAP PP
Cloud Services
1 183 (15.05%) Microsoft 365
2 97 (7.98%) Azure
3 35 (2.88%) Entra ID
4 33 (2.71%) SaaS
5 30 (2.47%) Dynamics 365
6 29 (2.38%) Power Platform
7 18 (1.48%) Azure DevOps
8 14 (1.15%) OneDrive
9 13 (1.07%) PowerApps
9 13 (1.07%) Smartsheet
10 11 (0.90%) Power Automate
11 8 (0.66%) Mimecast
12 6 (0.49%) AWS
12 6 (0.49%) Google Workspace
13 5 (0.41%) Google Sheets
13 5 (0.41%) npm
14 4 (0.33%) Google Docs
15 3 (0.25%) BigCommerce
16 1 (0.082%) Discord
16 1 (0.082%) WhatsApp
Communications & Networking
1 44 (3.62%) Firewall
2 33 (2.71%) Wi-Fi
3 30 (2.47%) DNS
4 27 (2.22%) LAN
4 27 (2.22%) WAN
5 24 (1.97%) DHCP
6 22 (1.81%) Internet
6 22 (1.81%) TCP/IP
7 18 (1.48%) VPN
8 14 (1.15%) Network Security
9 11 (0.90%) SAN
10 6 (0.49%) VSAN
11 5 (0.41%) Wireless
12 4 (0.33%) VLAN
12 4 (0.33%) VoIP
13 3 (0.25%) Broadband
14 2 (0.16%) Cisco IOS
14 2 (0.16%) IP Telephony
14 2 (0.16%) PBX
14 2 (0.16%) WLAN
Database & Business Intelligence
1 58 (4.77%) SQL Server
2 21 (1.73%) Power BI
3 13 (1.07%) SQL Server Integration Services
4 11 (0.90%) SQL Server Analysis Services
5 10 (0.82%) MySQL
6 8 (0.66%) Oracle Database
6 8 (0.66%) SQL Server Reporting Services
7 7 (0.58%) Oracle Database 12c
7 7 (0.58%) PostgreSQL
8 6 (0.49%) Power Query
9 4 (0.33%) Metadata
10 2 (0.16%) MariaDB
11 1 (0.082%) Amazon RDS
11 1 (0.082%) Big Data
11 1 (0.082%) BusinessObjects XI
11 1 (0.082%) Relational Database
Development Applications
1 28 (2.30%) JIRA
2 11 (0.90%) Jasmine
2 11 (0.90%) Karma Test Runner
3 8 (0.66%) Visual Studio
4 7 (0.58%) Git
5 6 (0.49%) SQL Server Management Studio (SSMS)
6 5 (0.41%) webpack
7 3 (0.25%) Moq
General
1 614 (50.49%) Social Skills
2 264 (21.71%) Analytical Skills
3 226 (18.59%) Organisational Skills
4 176 (14.47%) Military
5 138 (11.35%) Finance
6 118 (9.70%) Influencing Skills
7 104 (8.55%) Retail
8 59 (4.85%) Marketing
9 52 (4.28%) Manufacturing
10 45 (3.70%) Public Sector
11 44 (3.62%) Inclusion and Diversity
12 35 (2.88%) Law
13 32 (2.63%) Legal
14 23 (1.89%) Presentation Skills
15 22 (1.81%) Local Government
15 22 (1.81%) Telecoms
16 19 (1.56%) Documentation Skills
17 17 (1.40%) Back Office
18 16 (1.32%) Police
19 14 (1.15%) Environmental Health
Job Titles
1 250 (20.56%) Analyst
2 204 (16.78%) Graduate
3 119 (9.79%) Product Analyst
4 116 (9.54%) Sales Analyst
5 93 (7.65%) IT Support
6 78 (6.41%) Support Engineer
7 71 (5.84%) Technical Support
8 63 (5.18%) 1st Line Support
9 62 (5.10%) Consultant
10 53 (4.36%) IT Engineer
11 49 (4.03%) Lead
12 48 (3.95%) Developer
12 48 (3.95%) Support Analyst
13 41 (3.37%) IT Technician
14 39 (3.21%) Administrator
14 39 (3.21%) Technical Engineer
15 38 (3.13%) Service Analyst
16 36 (2.96%) Technical Support Engineer
17 34 (2.80%) Senior
17 34 (2.80%) Service Desk Analyst
Libraries, Frameworks & Software Standards
1 33 (2.71%) .NET
2 18 (1.48%) HTML
2 18 (1.48%) JSON
3 16 (1.32%) ASP.NET
3 16 (1.32%) Sass
4 13 (1.07%) CSS
4 13 (1.07%) SOAP
5 12 (0.99%) Web Services
5 12 (0.99%) XML
6 11 (0.90%) AngularJS
6 11 (0.90%) REST
6 11 (0.90%) RxJS
6 11 (0.90%) XML Schema
7 9 (0.74%) jQuery
8 7 (0.58%) HTML5
8 7 (0.58%) React
9 6 (0.49%) EDI
10 5 (0.41%) LAMP
10 5 (0.41%) Laravel
10 5 (0.41%) LESS
Miscellaneous
1 212 (17.43%) Onboarding
2 83 (6.83%) Self-Motivation
3 57 (4.69%) Management Information System
4 41 (3.37%) Driving Licence
5 21 (1.73%) Data Centre
6 18 (1.48%) Enterprise Software
7 17 (1.40%) NHS
8 12 (0.99%) CCTV
8 12 (0.99%) Team-Oriented Environment
9 11 (0.90%) Analytical Mindset
9 11 (0.90%) Mobile App
10 10 (0.82%) Product Ownership
11 9 (0.74%) EPoS
11 9 (0.74%) Smartphone
12 8 (0.66%) Low-Code
13 7 (0.58%) Algorithms
14 6 (0.49%) CMDB
15 5 (0.41%) Data Protection Act
15 5 (0.41%) iPhone
15 5 (0.41%) PKI
Operating Systems
1 195 (16.04%) Windows
2 74 (6.09%) Windows Server
3 51 (4.19%) Windows 10
4 31 (2.55%) Linux
5 20 (1.64%) Mac OS
6 18 (1.48%) Windows 8
7 17 (1.40%) Windows 7
8 16 (1.32%) Android
8 16 (1.32%) Windows Server 2012
9 11 (0.90%) Windows Server 2019
10 10 (0.82%) Apple iOS
10 10 (0.82%) Windows Server 2016
11 9 (0.74%) Unix
12 8 (0.66%) CentOS
13 5 (0.41%) Windows Server 2008
14 3 (0.25%) Debian
14 3 (0.25%) Red Hat Enterprise Linux
15 2 (0.16%) VMS
15 2 (0.16%) Windows Server 2003
16 1 (0.082%) Windows XP
Processes & Methodologies
1 372 (30.59%) Continuous Improvement
2 322 (26.48%) Problem-Solving
3 211 (17.35%) Logistics
4 210 (17.27%) Customer Experience
5 202 (16.61%) Data Analysis
6 195 (16.04%) Process Improvement
7 182 (14.97%) Creative Thinking
8 177 (14.56%) Performance Metrics
9 176 (14.47%) Contingency Planning
10 164 (13.49%) Mathematics
11 139 (11.43%) Customer Requirements
12 101 (8.31%) ITIL
13 89 (7.32%) Agile
14 75 (6.17%) Project Management
15 74 (6.09%) CRM
16 70 (5.76%) Service Management
17 65 (5.35%) ERP
18 55 (4.52%) Service Delivery
19 53 (4.36%) Mentoring
20 44 (3.62%) Decision-Making
Programming Languages
1 93 (7.65%) SQL
2 36 (2.96%) C#
3 34 (2.80%) JavaScript
4 17 (1.40%) PowerShell
5 16 (1.32%) T-SQL
6 14 (1.15%) C++
6 14 (1.15%) Java
6 14 (1.15%) VB.NET
7 11 (0.90%) Python
7 11 (0.90%) TypeScript
7 11 (0.90%) VB
7 11 (0.90%) VB6
8 5 (0.41%) PHP
9 1 (0.082%) Bash
9 1 (0.082%) C
9 1 (0.082%) Go
9 1 (0.082%) Perl
9 1 (0.082%) PL/SQL
9 1 (0.082%) VBScript
Qualifications
1 435 (35.77%) Degree
2 59 (4.85%) Security Cleared
3 38 (3.13%) DBS Check
4 33 (2.71%) Microsoft Certification
5 21 (1.73%) HNC
5 21 (1.73%) MCP
6 20 (1.64%) Computer Science Degree
7 18 (1.48%) Master's Degree
7 18 (1.48%) SC Cleared
8 17 (1.40%) Chartered Engineer
9 15 (1.23%) A+ Certification
10 10 (0.82%) DV Cleared
10 10 (0.82%) HND
11 9 (0.74%) MCSE
12 8 (0.66%) BPSS Clearance
12 8 (0.66%) CCNA
12 8 (0.66%) Cisco Certification
13 7 (0.58%) Oracle Certification
14 6 (0.49%) MCSA
14 6 (0.49%) Network+ Certification
Quality Assurance & Compliance
1 73 (6.00%) SLA
2 34 (2.80%) QA
3 30 (2.47%) GDPR
4 28 (2.30%) ISO/IEC 27001
5 17 (1.40%) Accessibility
6 10 (0.82%) ISO 9001
7 6 (0.49%) Data Quality
8 3 (0.25%) Cyber Essentials
9 1 (0.082%) ISO/IEC 27005
9 1 (0.082%) NCSC
9 1 (0.082%) NIST
9 1 (0.082%) NIST 800
System Software
1 149 (12.25%) Active Directory
2 32 (2.63%) VMware Infrastructure
3 29 (2.38%) Hyper-V
4 11 (0.90%) vSphere
5 8 (0.66%) VMware Workstation
6 5 (0.41%) Firmware
7 2 (0.16%) Citrix Hypervisor
7 2 (0.16%) Virtual Machines
7 2 (0.16%) Virtual Servers
7 2 (0.16%) XenApp
7 2 (0.16%) XenDesktop
8 1 (0.082%) Oracle RAC
8 1 (0.082%) Terminal Services
8 1 (0.082%) Virtual Desktop
8 1 (0.082%) VMware Server
Systems Management
1 31 (2.55%) Microsoft Intune
2 7 (0.58%) SCCM
3 4 (0.33%) AirWatch
4 3 (0.25%) Jamf Pro
5 1 (0.082%) Autotask
5 1 (0.082%) Data Guard
5 1 (0.082%) FortiGate
5 1 (0.082%) Oracle Enterprise Manager
5 1 (0.082%) Oracle RMAN
5 1 (0.082%) Oracle Statspack
5 1 (0.082%) Single Sign-On
5 1 (0.082%) WSUS
Vendors
1 348 (28.62%) Microsoft
2 52 (4.28%) VMware
3 42 (3.45%) Cisco
4 29 (2.38%) ServiceNow
5 26 (2.14%) Apple
6 19 (1.56%) Dell
6 19 (1.56%) EMC
7 17 (1.40%) HP
8 14 (1.15%) Citrix
8 14 (1.15%) SAP
9 13 (1.07%) Remedy
10 12 (0.99%) Google
11 11 (0.90%) Adobe
11 11 (0.90%) Oracle
11 11 (0.90%) Veeam
12 9 (0.74%) Meraki
13 8 (0.66%) Acronis
13 8 (0.66%) NEC
13 8 (0.66%) Salesforce
13 8 (0.66%) WatchGuard