1st/2nd Line Support Engineer Jobs in the North of England

1st/2nd Line Support Engineer
England > North of England

The median 1st/2nd Line Support Engineer salary in the North of England is £27,875 per year, according to job vacancies posted during the 6 months leading to 4 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
4 May 2025
Same period 2024 Same period 2023
Rank 321 374 439
Rank change year-on-year +53 +65 0
Permanent jobs requiring a 1st/2nd Line Support Engineer 2 19 4
As % of all permanent jobs advertised in the North of England 0.018% 0.11% 0.023%
As % of the Job Titles category 0.020% 0.12% 0.026%
Number of salaries quoted 2 19 4
10th Percentile £23,838 - -
25th Percentile £25,094 £24,250 £26,250
Median annual salary (50th Percentile) £27,875 £28,500 £27,250
Median % change year-on-year -2.19% +4.59% +6.86%
75th Percentile £31,344 £31,000 £28,750
90th Percentile £33,013 - -
England median annual salary £33,500 £30,000 £28,000
% change year-on-year +11.67% +7.14% -

All Permanent IT Job Vacancies
North of England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the North of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the North of England with a recognized job title 10,115 16,440 15,650
% of permanent jobs with a recognized job title 91.57% 94.96% 89.44%
Number of salaries quoted 5,842 12,718 8,308
10th Percentile £26,025 £27,000 £30,500
25th Percentile £39,500 £36,250 £39,000
Median annual salary (50th Percentile) £50,055 £50,000 £53,000
Median % change year-on-year +0.11% -5.66% +6.00%
75th Percentile £63,750 £65,000 £69,063
90th Percentile £78,750 £78,500 £81,250
England median annual salary £57,500 £53,500 £60,800
% change year-on-year +7.48% -12.01% +1.33%

1st/2nd Line Support Engineer
Job Vacancy Trend in the North of England

Job postings that featured 1st/2nd Line Support Engineer in the job title as a proportion of all IT jobs advertised in the North of England.

Job vacancy trend for 1st/2nd Line Support Engineer in the North of England

1st/2nd Line Support Engineer
Salary Trend in the North of England

3-month moving average salary quoted in jobs citing 1st/2nd Line Support Engineer in the North of England.

Salary trend for 1st/2nd Line Support Engineer in the North of England

1st/2nd Line Support Engineer
Job Locations in the North of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support Engineer within the North of England region over the 6 months to 4 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North West +4 1 £32,750 +14.91% 4
Yorkshire - 1 £23,000 - 1
1st/2nd Line Support Engineer
England

1st/2nd Line Support Engineer Skill Set
Top 12 Co-occurring Skills and Capabilities in the North of England

For the 6 months to 4 May 2025, 1st/2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North of England region featuring 1st/2nd Line Support Engineer in the job title.

1 2 (100.00%) Windows
2 1 (50.00%) Windows Server
2 1 (50.00%) Social Skills
2 1 (50.00%) Change Control
2 1 (50.00%) Microsoft 365
2 1 (50.00%) Driving Licence
2 1 (50.00%) Windows 10
2 1 (50.00%) Migration
2 1 (50.00%) VoIP
2 1 (50.00%) SLA
2 1 (50.00%) ITIL Certification
2 1 (50.00%) ITIL

1st/2nd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities in the North of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Cloud Services
1 1 (50.00%) Microsoft 365
Communications & Networking
1 1 (50.00%) VoIP
General
1 1 (50.00%) Social Skills
Miscellaneous
1 1 (50.00%) Driving Licence
Operating Systems
1 2 (100.00%) Windows
2 1 (50.00%) Windows 10
2 1 (50.00%) Windows Server
Processes & Methodologies
1 1 (50.00%) Change Control
1 1 (50.00%) ITIL
1 1 (50.00%) Migration
Qualifications
1 1 (50.00%) ITIL Certification
Quality Assurance & Compliance
1 1 (50.00%) SLA