1st/2nd Line Support Technician Job Trends in the North of England

1st/2nd Line Support Technician
England > North of England

The median 1st/2nd Line Support Technician salary in the North of England is £29,000 per year, according to job vacancies posted during the 6 months leading to 17 March 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
17 Mar 2026
Same period 2025 Same period 2024
Rank 280 - 352
Rank change year-on-year - - +79
Permanent jobs requiring a 1st/2nd Line Support Technician 6 0 2
As % of all permanent jobs in the North of England 0.042% - 0.013%
As % of the Job Titles category 0.046% - 0.014%
Number of salaries quoted 6 0 2
10th Percentile £25,625 - -
25th Percentile £27,500 - £27,500
Median annual salary (50th Percentile) £29,000 - £30,000
75th Percentile £30,500 - £32,500
90th Percentile £31,375 - -
England median annual salary £29,500 £28,000 £30,000
% change year-on-year +5.36% -6.67% -3.23%

All Permanent IT Job Roles
North of England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the North of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the North of England with a recognized job title 13,032 6,274 14,144
% of permanent jobs with a recognized job title 90.66% 92.52% 95.33%
Number of salaries quoted 8,185 3,701 11,442
10th Percentile £28,250 £29,750 £27,500
25th Percentile £35,000 £38,890 £36,250
Median annual salary (50th Percentile) £50,000 £52,500 £50,000
Median % change year-on-year -4.76% +5.00% -7.41%
75th Percentile £67,500 £70,000 £65,000
90th Percentile £82,500 £83,750 £79,600
England median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -9.84%

1st/2nd Line Support Technician
Job Vacancy Trend in the North of England

Historical trend showing the proportion of permanent IT job postings featuring '1st/2nd Line Support Technician' in the job title relative to all permanent IT jobs advertised in the North of England.

1st/2nd Line Support Technician job vacancy trend in the North of England

1st/2nd Line Support Technician
Salary Trend in the North of England

Salary distribution trend for 1st/2nd Line Support Technician job vacancies in the North of England.

Salary distribution trend for 1st/2nd Line Support Technician job vacancies in the North of England

1st/2nd Line Support Technician
Job Locations in the North of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support Technician within the North of England region over the 6 months to 17 March 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Yorkshire - 3 £29,000 -
North West - 3 £30,000 - 2
1st/2nd Line Support Technician
England

1st/2nd Line Support Technician Skill Set
Top 28 Co-Occurring Skills & Capabilities in the North of England

For the 6 months to 17 March 2026, 1st/2nd Line Support Technician job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the North of England region featuring 1st/2nd Line Support Technician in the job title.

1 5 (83.33%) Windows
2 4 (66.67%) Microsoft 365
3 3 (50.00%) Microsoft
3 3 (50.00%) Problem-Solving
3 3 (50.00%) Windows Server
4 2 (33.33%) Azure
4 2 (33.33%) LAN
4 2 (33.33%) SharePoint
4 2 (33.33%) VLAN
4 2 (33.33%) WAN
4 2 (33.33%) WLAN
5 1 (16.67%) Active Directory
5 1 (16.67%) Apple
5 1 (16.67%) Apple iOS
5 1 (16.67%) Cloud Security
5 1 (16.67%) Continuous Improvement
5 1 (16.67%) Customer Service
5 1 (16.67%) ERP
5 1 (16.67%) Facebook
5 1 (16.67%) IP Telephony
5 1 (16.67%) ITSM
5 1 (16.67%) Microsoft Intune
5 1 (16.67%) Peer-to-Peer Networking
5 1 (16.67%) Project Delivery
5 1 (16.67%) SLA
5 1 (16.67%) SQL
5 1 (16.67%) VPN
5 1 (16.67%) Wireless

1st/2nd Line Support Technician Skill Set
Co-Occurring Skills & Capabilities in the North of England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 2 (33.33%) SharePoint
Cloud Services
1 4 (66.67%) Microsoft 365
2 2 (33.33%) Azure
Communications & Networking
1 2 (33.33%) LAN
1 2 (33.33%) VLAN
1 2 (33.33%) WAN
1 2 (33.33%) WLAN
2 1 (16.67%) IP Telephony
2 1 (16.67%) Peer-to-Peer Networking
2 1 (16.67%) VPN
2 1 (16.67%) Wireless
General
1 3 (50.00%) Manufacturing
1 3 (50.00%) Social Skills
2 1 (16.67%) Analytical Skills
Miscellaneous
1 2 (33.33%) Self-Motivation
Operating Systems
1 5 (83.33%) Windows
2 3 (50.00%) Windows Server
3 1 (16.67%) Apple iOS
Processes & Methodologies
1 3 (50.00%) Problem-Solving
2 1 (16.67%) Cloud Security
2 1 (16.67%) Continuous Improvement
2 1 (16.67%) Customer Service
2 1 (16.67%) ERP
2 1 (16.67%) ITSM
2 1 (16.67%) Project Delivery
Programming Languages
1 1 (16.67%) SQL
Quality Assurance & Compliance
1 1 (16.67%) SLA
System Software
1 1 (16.67%) Active Directory
Systems Management
1 1 (16.67%) Microsoft Intune
Vendors
1 3 (50.00%) Microsoft
2 1 (16.67%) Apple
2 1 (16.67%) Facebook