ITSM Jobs in the North of England

IT Service Management (ITSM)
England > North of England

The table below provides summary statistics for permanent job vacancies advertised in the North of England requiring ITSM skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited ITSM over the 6 months leading up to 31 May 2025, comparing them to the same period in the previous two years.

6 months to
31 May 2025
Same period 2024 Same period 2023
Rank 215 155 167
Rank change year-on-year -60 +12 +84
Permanent jobs citing ITSM 142 290 343
As % of all permanent jobs advertised in the North of England 1.21% 1.57% 2.09%
As % of the Processes & Methodologies category 1.28% 1.92% 2.17%
Number of salaries quoted 106 227 176
10th Percentile £21,250 £22,750 £25,004
25th Percentile £26,750 £30,875 £32,563
Median annual salary (50th Percentile) £40,000 £41,774 £45,000
Median % change year-on-year -4.25% -7.17% +29.20%
75th Percentile £53,750 £60,370 £65,313
90th Percentile £67,500 £68,750 £81,250
England median annual salary £46,000 £50,000 £52,000
% change year-on-year -8.00% -3.85% +4.52%

All Process and Methodology Skills
North of England

ITSM falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in the North of England.

Permanent vacancies with a requirement for process or methodology skills 11,078 15,074 15,835
As % of all permanent jobs advertised in the North of England 94.14% 81.62% 96.71%
Number of salaries quoted 5,542 11,471 7,791
10th Percentile £25,087 £27,500 £31,250
25th Percentile £36,250 £36,750 £40,000
Median annual salary (50th Percentile) £50,055 £50,000 £55,000
Median % change year-on-year +0.11% -9.09% +10.00%
75th Percentile £61,967 £65,000 £70,000
90th Percentile £77,500 £79,250 £81,250
England median annual salary £57,500 £55,000 £62,500
% change year-on-year +4.55% -12.00% +4.17%

ITSM
Job Vacancy Trend in the North of England

Job postings citing ITSM as a proportion of all IT jobs advertised in the North of England.

Job vacancy trend for ITSM in the North of England

ITSM
Salary Trend in the North of England

3-month moving average salary quoted in jobs citing ITSM in the North of England.

Salary trend for ITSM in the North of England

ITSM
Salary Histogram in the North of England

Salary distribution for jobs citing ITSM in the North of England over the 6 months to 31 May 2025.

Salary histogram for ITSM in the North of England

ITSM
Job Locations in the North of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the North of England region over the 6 months to 31 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North West -76 80 £40,000 -5.88% 44
Yorkshire +21 49 £40,000 -4.25% 19
North East +26 13 £22,500 -46.14% 9
ITSM
England

ITSM
Co-occurring Skills and Capabilities in the North of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 25 (17.61%) Confluence
2 6 (4.23%) Microsoft Exchange
3 2 (1.41%) IIS
3 2 (1.41%) SharePoint
Applications
1 17 (11.97%) Microsoft Office
2 7 (4.93%) MS Visio
3 2 (1.41%) Microsoft Excel
3 2 (1.41%) Microsoft PowerPoint
Business Applications
1 3 (2.11%) SAP Business One
2 2 (1.41%) Remedy ITSM
Cloud Services
1 29 (20.42%) Microsoft 365
2 14 (9.86%) Azure
3 9 (6.34%) AWS
4 5 (3.52%) AWS CloudFormation
4 5 (3.52%) AWS Lambda
4 5 (3.52%) AWS Step Functions
4 5 (3.52%) GitHub
4 5 (3.52%) Serverless
5 4 (2.82%) Nutanix
6 3 (2.11%) Google Workspace
6 3 (2.11%) OneDrive
6 3 (2.11%) Power Platform
6 3 (2.11%) SaaS
7 2 (1.41%) Amazon CloudWatch
7 2 (1.41%) Datadog
Communications & Networking
1 10 (7.04%) DNS
1 10 (7.04%) Firewall
2 9 (6.34%) VPN
3 8 (5.63%) TCP/IP
3 8 (5.63%) WAN
4 7 (4.93%) SAN
5 5 (3.52%) BGP
5 5 (3.52%) MPLS
5 5 (3.52%) OSPF
5 5 (3.52%) SD-WAN
5 5 (3.52%) Wireless
6 4 (2.82%) Cisco IOS
6 4 (2.82%) DHCP
6 4 (2.82%) HTTP
6 4 (2.82%) NAS
6 4 (2.82%) SSH
7 3 (2.11%) LAN
7 3 (2.11%) Wi-Fi
8 2 (1.41%) DMZ
8 2 (1.41%) Skype
Database & Business Intelligence
1 3 (2.11%) Power BI
2 2 (1.41%) SQL Server
3 1 (0.70%) Relational Database
Development Applications
1 36 (25.35%) JIRA
2 4 (2.82%) Git
General
1 60 (42.25%) Social Skills
2 25 (17.61%) Law
3 18 (12.68%) Analytical Skills
4 9 (6.34%) Legal
5 8 (5.63%) Finance
6 5 (3.52%) Retail
7 4 (2.82%) Back Office
7 4 (2.82%) Banking
7 4 (2.82%) Public Sector
8 3 (2.11%) Manufacturing
9 2 (1.41%) Billing
9 2 (1.41%) Inclusion and Diversity
9 2 (1.41%) Influencing Skills
9 2 (1.41%) Investment Banking
9 2 (1.41%) Local Government
9 2 (1.41%) Marketing
10 1 (0.70%) Advertising
10 1 (0.70%) Games
10 1 (0.70%) Organisational Skills
Job Titles
1 47 (33.10%) Analyst
2 36 (25.35%) IT Support
3 25 (17.61%) IT Analyst
3 25 (17.61%) Support Analyst
4 22 (15.49%) IT Support Analyst
5 18 (12.68%) Lead
5 18 (12.68%) SQL Analyst
5 18 (12.68%) SQL Support Analyst
6 14 (9.86%) Senior
7 12 (8.45%) Architect
8 10 (7.04%) Developer
8 10 (7.04%) ServiceNow Developer
9 9 (6.34%) Service Manager
9 9 (6.34%) Support Team Leader
9 9 (6.34%) Team Leader
10 8 (5.63%) IT Manager
10 8 (5.63%) Service Analyst
11 6 (4.23%) Applications Support
11 6 (4.23%) Consultant
11 6 (4.23%) Senior Analyst
Libraries, Frameworks & Software Standards
1 9 (6.34%) REST
1 9 (6.34%) SOAP
1 9 (6.34%) Web Services
2 4 (2.82%) LDAP
Miscellaneous
1 14 (9.86%) CMDB
2 6 (4.23%) Management Information System
3 5 (3.52%) Public Cloud
4 4 (2.82%) Anti-Spyware
4 4 (2.82%) Data Centre
4 4 (2.82%) Hybrid Cloud
4 4 (2.82%) Operational Technology
4 4 (2.82%) Product Ownership
4 4 (2.82%) Self-Motivation
5 3 (2.11%) Client/Server
5 3 (2.11%) Data Protection Act
5 3 (2.11%) Onboarding
6 2 (1.41%) Cloud Native
6 2 (1.41%) Clustering
7 1 (0.70%) Enterprise Software
7 1 (0.70%) Mobile App
7 1 (0.70%) Team-Oriented Environment
7 1 (0.70%) Video\Live Streaming
Operating Systems
1 40 (28.17%) Windows
2 12 (8.45%) Mac OS
3 10 (7.04%) Windows Server
4 8 (5.63%) Linux
5 6 (4.23%) Windows 10
6 4 (2.82%) Android
Processes & Methodologies
1 70 (49.30%) ITIL
2 53 (37.32%) Service Management
3 49 (34.51%) Problem-Solving
4 44 (30.99%) Agile
5 33 (23.24%) Incident Management
6 30 (21.13%) Customer Service
7 24 (16.90%) Root Cause Analysis
8 23 (16.20%) Service Delivery
9 20 (14.08%) Continuous Improvement
10 18 (12.68%) Cybersecurity
11 12 (8.45%) Collaborative Working
11 12 (8.45%) Problem Management
11 12 (8.45%) Process Improvement
12 10 (7.04%) Application Packaging
12 10 (7.04%) IT Strategy
12 10 (7.04%) Knowledge Management
12 10 (7.04%) Proactive Management
12 10 (7.04%) Service Design
12 10 (7.04%) Stakeholder Management
13 9 (6.34%) Deployment Automation
Programming Languages
1 30 (21.13%) SQL
2 16 (11.27%) PowerShell
3 9 (6.34%) JavaScript
4 1 (0.70%) Bicep
Qualifications
1 12 (8.45%) Degree
2 9 (6.34%) SC Cleared
2 9 (6.34%) Security Cleared
3 8 (5.63%) ITIL Certification
4 5 (3.52%) A+ Certification
4 5 (3.52%) MOS
5 4 (2.82%) Microsoft Certification
6 3 (2.11%) CISSP
6 3 (2.11%) ITIL Foundation Certificate
6 3 (2.11%) Network+ Certification
7 2 (1.41%) CISM
7 2 (1.41%) CompTIA Security+
7 2 (1.41%) Computer Science Degree
7 2 (1.41%) DBS Check
7 2 (1.41%) TOGAF Certification
Quality Assurance & Compliance
1 23 (16.20%) SLA
2 6 (4.23%) Accessibility
3 5 (3.52%) Cyber Essentials
4 2 (1.41%) ISO/IEC 27001
4 2 (1.41%) NCSC
4 2 (1.41%) NIST
4 2 (1.41%) PCI DSS
4 2 (1.41%) QA
5 1 (0.70%) GRC
System Software
1 26 (18.31%) Active Directory
2 8 (5.63%) Virtual Desktop
3 7 (4.93%) VMware Infrastructure
4 6 (4.23%) Hyper-V
Systems Management
1 7 (4.93%) Microsoft Intune
2 5 (3.52%) Ansible
2 5 (3.52%) FortiGate
2 5 (3.52%) Kubernetes
2 5 (3.52%) WSUS
3 4 (2.82%) Single Sign-On
4 3 (2.11%) Autotask
5 2 (1.41%) Failover Clustering
5 2 (1.41%) Prometheus
6 1 (0.70%) SCCM
6 1 (0.70%) Terraform
Vendors
1 39 (27.46%) Microsoft
1 39 (27.46%) ServiceNow
2 13 (9.15%) VMware
3 9 (6.34%) iManage
4 6 (4.23%) Cisco
5 5 (3.52%) Draytek
5 5 (3.52%) Oracle
5 5 (3.52%) Salesforce
5 5 (3.52%) SAP
5 5 (3.52%) Ubiquiti
6 4 (2.82%) Okta
6 4 (2.82%) Perforce
7 3 (2.11%) Google
7 3 (2.11%) Sun
8 2 (1.41%) Citrix
8 2 (1.41%) Remedy
8 2 (1.41%) Splunk
9 1 (0.70%) Apple
9 1 (0.70%) Atlassian