ITSM Jobs in the North of England

IT Service Management (ITSM)
England > North of England

The following table provides summary statistics for permanent job vacancies advertised in the North of England with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 12 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
12 May 2024
Same period 2023 Same period 2022
Rank 149 214 247
Rank change year-on-year +65 +33 -18
Permanent jobs citing ITSM 299 253 233
As % of all permanent jobs advertised in the North of England 1.71% 1.47% 1.29%
As % of the Processes & Methodologies category 2.05% 1.51% 1.38%
Number of salaries quoted 229 183 175
10th Percentile £22,750 £26,250 £21,732
25th Percentile £30,000 £34,563 £26,125
Median annual salary (50th Percentile) £41,774 £45,000 £34,830
Median % change year-on-year -7.17% +29.20% -12.93%
75th Percentile £62,500 £71,652 £53,750
90th Percentile £69,336 £81,250 £62,500
England median annual salary £50,000 £50,900 £47,500
% change year-on-year -1.77% +7.16% -4.04%

All Process and Methodology Skills
North of England

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North of England with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 14,610 16,719 16,925
As % of all permanent jobs advertised in the North of England 83.41% 96.85% 93.98%
Number of salaries quoted 11,215 8,010 10,606
10th Percentile £27,500 £31,250 £29,000
25th Percentile £37,000 £40,000 £38,386
Median annual salary (50th Percentile) £50,000 £55,000 £50,000
Median % change year-on-year -9.09% +10.00% +5.26%
75th Percentile £65,000 £70,000 £66,250
90th Percentile £80,000 £82,500 £80,000
England median annual salary £55,000 £62,500 £60,000
% change year-on-year -12.00% +4.17% +9.09%

ITSM
Job Vacancy Trend in the North of England

Job postings citing ITSM as a proportion of all IT jobs advertised in the North of England.

Job vacancy trend for ITSM in the North of England

ITSM
Salary Trend in the North of England

3-month moving average salary quoted in jobs citing ITSM in the North of England.

Salary trend for ITSM in the North of England

ITSM
Salary Histogram in the North of England

Salary distribution for jobs citing ITSM in the North of England over the 6 months to 12 May 2024.

Salary histogram for ITSM in the North of England

ITSM
Job Locations in the North of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the North of England region over the 6 months to 12 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North West +26 166 £41,774 -12.05% 25
Yorkshire +80 94 £42,137 -6.36% 23
North East +7 39 £42,407 +8.73% 12
ITSM
England

ITSM
Co-occurring Skills and Capabilities in the North of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (5.69%) SharePoint
2 12 (4.01%) Microsoft Exchange
3 6 (2.01%) SAS
4 2 (0.67%) Oracle SOA Suite
5 1 (0.33%) Apache
5 1 (0.33%) Exchange Server 2013
5 1 (0.33%) IIS
5 1 (0.33%) Skype for Business
5 1 (0.33%) WebSphere
Applications
1 21 (7.02%) Microsoft Office
2 13 (4.35%) Microsoft Excel
3 3 (1.00%) Chatbot
4 1 (0.33%) Microsoft PowerPoint
Business Applications
1 13 (4.35%) Remedy ITSM
2 9 (3.01%) Dynamics CRM
3 7 (2.34%) NEC Housing
4 3 (1.00%) Oracle ERP
5 2 (0.67%) NetSuite
Cloud Services
1 74 (24.75%) Microsoft 365
2 40 (13.38%) Azure
3 14 (4.68%) Power Platform
4 8 (2.68%) AWS
4 8 (2.68%) Cloud Computing
4 8 (2.68%) Entra ID
5 7 (2.34%) PowerApps
6 5 (1.67%) Dynamics 365
6 5 (1.67%) IaaS
6 5 (1.67%) PaaS
6 5 (1.67%) SaaS
7 4 (1.34%) Amazon CloudWatch
7 4 (1.34%) Amazon GuardDuty
7 4 (1.34%) AWS CloudTrail
7 4 (1.34%) Google Workspace
8 3 (1.00%) GCP
8 3 (1.00%) OCI
9 2 (0.67%) Power Automate
10 1 (0.33%) Azure Logic Apps
10 1 (0.33%) Azure Monitor
Communications & Networking
1 26 (8.70%) Firewall
2 21 (7.02%) WAN
3 18 (6.02%) Internet
4 16 (5.35%) LAN
5 13 (4.35%) Network Security
6 12 (4.01%) VPN
7 11 (3.68%) Broadband
8 10 (3.34%) DNS
8 10 (3.34%) Remote Desktop
9 9 (3.01%) TCP/IP
10 7 (2.34%) WLAN
11 6 (2.01%) DHCP
11 6 (2.01%) VoIP
12 4 (1.34%) BGP
12 4 (1.34%) MPLS
12 4 (1.34%) OSPF
12 4 (1.34%) SD-WAN
12 4 (1.34%) Software-Defined Networking
12 4 (1.34%) Wi-Fi
13 2 (0.67%) Skype
Database & Business Intelligence
1 5 (1.67%) Power BI
2 4 (1.34%) SQL Server
3 2 (0.67%) MongoDB
3 2 (0.67%) MySQL
4 1 (0.33%) Amazon RDS
4 1 (0.33%) Data Hub
4 1 (0.33%) Data Lake
4 1 (0.33%) Data Warehouse
4 1 (0.33%) Metadata
4 1 (0.33%) Relational Database
Development Applications
1 13 (4.35%) JIRA
General
1 97 (32.44%) Social Skills
2 66 (22.07%) Finance
3 43 (14.38%) Public Sector
4 39 (13.04%) Retail
5 22 (7.36%) Analytical Skills
6 20 (6.69%) Influencing Skills
7 15 (5.02%) Telecoms
8 12 (4.01%) Legal
8 12 (4.01%) Police
8 12 (4.01%) Presentation Skills
9 11 (3.68%) Banking
10 9 (3.01%) Law
11 8 (2.68%) Manufacturing
12 7 (2.34%) Local Government
13 5 (1.67%) Inclusion and Diversity
13 5 (1.67%) Marketing
14 3 (1.00%) Games
15 2 (0.67%) Billing
15 2 (0.67%) Organisational Skills
16 1 (0.33%) Tech for Good
Job Titles
1 84 (28.09%) Analyst
2 44 (14.72%) Service Analyst
3 43 (14.38%) Service Desk Analyst
4 41 (13.71%) Service Manager
5 37 (12.37%) IT Manager
6 36 (12.04%) Senior
7 32 (10.70%) IT Analyst
8 29 (9.70%) Architect
9 24 (8.03%) Lead
10 23 (7.69%) IT Services Manager
11 20 (6.69%) IT Support
12 19 (6.35%) Senior IT Manager
12 19 (6.35%) Senior Manager
12 19 (6.35%) Senior Service Manager
13 18 (6.02%) Support Analyst
14 16 (5.35%) Developer
14 16 (5.35%) Head of Design
14 16 (5.35%) Head of IT
14 16 (5.35%) ServiceNow Architect
15 15 (5.02%) Service Architect
Libraries, Frameworks & Software Standards
1 16 (5.35%) OLE
2 11 (3.68%) HTML
3 10 (3.34%) CSS
4 8 (2.68%) AngularJS
5 6 (2.01%) Twitter Bootstrap
5 6 (2.01%) Web Services
6 3 (1.00%) REST
6 3 (1.00%) SOAP
7 2 (0.67%) CSS3
7 2 (0.67%) HTML5
7 2 (0.67%) jQuery
7 2 (0.67%) JSON
7 2 (0.67%) LESS
7 2 (0.67%) React
7 2 (0.67%) Spring Boot
Miscellaneous
1 36 (12.04%) Smartphone
2 21 (7.02%) Driving Licence
3 17 (5.69%) Product Ownership
4 12 (4.01%) CMDB
4 12 (4.01%) Management Information System
5 10 (3.34%) iPad
6 8 (2.68%) PMI
7 7 (2.34%) Data Centre
8 6 (2.01%) Legacy Systems
9 4 (1.34%) Clustering
9 4 (1.34%) IoT
10 3 (1.00%) Enterprise Cloud
10 3 (1.00%) Enterprise Software
11 2 (0.67%) Data Structures
11 2 (0.67%) Fat Client
11 2 (0.67%) Public Cloud
11 2 (0.67%) Renewable Energy
11 2 (0.67%) Security Operations Centre
11 2 (0.67%) Self-Motivation
11 2 (0.67%) Thin Client
Operating Systems
1 53 (17.73%) Windows
2 13 (4.35%) Windows 10
3 12 (4.01%) Windows Server
4 9 (3.01%) Windows Phone
5 7 (2.34%) Android
6 4 (1.34%) Linux
7 2 (0.67%) Apple iOS
7 2 (0.67%) Mac OS
8 1 (0.33%) Windows Server 2012
Processes & Methodologies
1 165 (55.18%) Service Management
2 150 (50.17%) ITIL
3 81 (27.09%) Customer Service
4 80 (26.76%) Service Delivery
5 53 (17.73%) Problem-Solving
6 50 (16.72%) Coaching
7 49 (16.39%) Mentoring
8 47 (15.72%) Change Management
9 43 (14.38%) Agile
9 43 (14.38%) Continuous Improvement
10 38 (12.71%) Project Management
11 35 (11.71%) Cybersecurity
12 34 (11.37%) Stakeholder Management
13 30 (10.03%) Time Management
14 28 (9.36%) Service Design
15 24 (8.03%) Actionable Insight
16 22 (7.36%) Problem Management
17 21 (7.02%) Incident Management
17 21 (7.02%) Stakeholder Engagement
18 20 (6.69%) Asset Management
Programming Languages
1 16 (5.35%) R
2 14 (4.68%) PowerShell
3 11 (3.68%) SQL
4 6 (2.01%) Python
5 5 (1.67%) Bash
6 4 (1.34%) JavaScript
7 2 (0.67%) Java
7 2 (0.67%) Ruby
Qualifications
1 42 (14.05%) Security Cleared
2 32 (10.70%) Degree
3 20 (6.69%) SC Cleared
4 15 (5.02%) A+ Certification
5 13 (4.35%) Microsoft Certification
6 10 (3.34%) PMI Certification
7 9 (3.01%) ITIL Certification
8 5 (1.67%) HND
9 4 (1.34%) AWS Certification
9 4 (1.34%) Computer Science Degree
9 4 (1.34%) HNC
9 4 (1.34%) ITIL Foundation Certificate
9 4 (1.34%) Network+ Certification
10 2 (0.67%) Master's Degree
10 2 (0.67%) PMP
11 1 (0.33%) CCNA
11 1 (0.33%) CCNP
11 1 (0.33%) CISA
11 1 (0.33%) Cisco Certification
11 1 (0.33%) CISSP
Quality Assurance & Compliance
1 22 (7.36%) SLA
2 12 (4.01%) QA
3 10 (3.34%) NIST
4 9 (3.01%) COBIT
4 9 (3.01%) NCSC
5 8 (2.68%) Accessibility
6 6 (2.01%) ISO/IEC 27001
7 4 (1.34%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
8 2 (0.67%) Data Quality
9 1 (0.33%) Cyber Essentials
9 1 (0.33%) Cyber Essentials PLUS
9 1 (0.33%) FISMA
9 1 (0.33%) GRC
9 1 (0.33%) HIPAA
9 1 (0.33%) HITRUST
9 1 (0.33%) ISO 9001
9 1 (0.33%) PCI DSS
9 1 (0.33%) Sarbanes-Oxley
System Software
1 67 (22.41%) Active Directory
2 11 (3.68%) Terminal Services
3 7 (2.34%) IAG
4 4 (1.34%) Hyper-V
4 4 (1.34%) VMware Infrastructure
5 1 (0.33%) Virtual Machines
Systems Management
1 12 (4.01%) Microsoft Intune
2 9 (3.01%) AirWatch
2 9 (3.01%) OpenView
2 9 (3.01%) SCCM
3 4 (1.34%) Failover Clustering
4 2 (0.67%) Kubernetes
4 2 (0.67%) WSUS
5 1 (0.33%) FortiGate
5 1 (0.33%) Terraform
Vendors
1 113 (37.79%) Microsoft
2 69 (23.08%) ServiceNow
3 23 (7.69%) VMware
4 13 (4.35%) Remedy
5 11 (3.68%) BMC
5 11 (3.68%) Citrix
5 11 (3.68%) Virgin Media
6 9 (3.01%) HP
6 9 (3.01%) Splunk
7 7 (2.34%) NEC
8 6 (2.01%) Oracle
9 5 (1.67%) Google
10 4 (1.34%) Computacenter
10 4 (1.34%) Veeam
11 2 (0.67%) Autodesk
11 2 (0.67%) Cisco
11 2 (0.67%) Meraki
12 1 (0.33%) Palo Alto
12 1 (0.33%) ScienceLogic
12 1 (0.33%) Snow