ITSM Job Trends in the North of England

IT Service Management (ITSM)
England > North of England

The table below provides summary statistics and salary benchmarking for jobs advertised in the North of England requiring ITSM skills. It covers permanent job vacancies from the 6 months leading up to 10 August 2026, with comparisons to the same periods in the previous two years.

6 months to
10 Aug 2026
Same period 2025 Same period 2024
Rank 143 164 157
Rank change year-on-year +21 -7 -36
Permanent jobs citing ITSM 239 161 213
As % of all permanent jobs in the North of England 1.08% 1.67% 1.41%
As % of the Processes & Methodologies category 1.54% 1.88% 1.80%
Number of salaries quoted 181 123 169
10th Percentile £28,500 £21,250 £22,750
25th Percentile £35,000 £26,500 £31,250
Median annual salary (50th Percentile) £44,447 £35,000 £45,000
Median % change year-on-year +26.99% -22.22% -
75th Percentile £57,500 £46,000 £63,750
90th Percentile £78,957 £67,500 £68,771
England median annual salary £47,500 £45,000 £55,000
% change year-on-year +5.56% -18.18% +0.43%

All Process & Methodology Skills
North of England

ITSM falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in the North of England.

Permanent vacancies with a requirement for process or methodology skills 15,526 8,576 11,861
As % of all permanent jobs advertised in the North of England 70.32% 89.19% 78.61%
Number of salaries quoted 11,633 4,291 7,835
10th Percentile £30,000 £25,750 £29,750
25th Percentile £40,000 £32,500 £38,742
Median annual salary (50th Percentile) £55,000 £48,000 £50,000
Median % change year-on-year +14.58% -4.00% -9.09%
75th Percentile £72,500 £65,000 £65,000
90th Percentile £90,000 £80,000 £78,750
England median annual salary £60,000 £55,000 £55,000
% change year-on-year +9.09% - -12.00%

ITSM
Job Vacancy Trend in the North of England

Historical trend showing the proportion of permanent IT job postings citing ITSM relative to all permanent IT jobs advertised in the North of England.

ITSM job vacancy trend in the North of England

ITSM
Salary Trend in the North of England

Salary distribution trend for jobs in the North of England citing ITSM.

Salary distribution trend for jobs in the North of England citing ITSM

ITSM
Salary Histogram in the North of England

Salary distribution for jobs citing ITSM in the North of England over the 6 months to 10 August 2026.

Salary histogram for ITSM in the North of England

ITSM
Job Locations in the North of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the North of England region over the 6 months to 10 August 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North West +22 118 £45,000 +28.57% 36
Yorkshire -4 98 £42,500 +21.43% 17
North East -49 23 £44,500 +97.78% 15
ITSM
England

ITSM
Co-Occurring Skills & Capabilities in the North of England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 28 (11.72%) Microsoft Exchange
2 18 (7.53%) SharePoint
3 4 (1.67%) Confluence
3 4 (1.67%) Skype for Business
4 3 (1.26%) Apache
4 3 (1.26%) IIS
5 1 (0.42%) HCL Domino
5 1 (0.42%) HCL Notes
Applications
1 36 (15.06%) Microsoft Office
2 9 (3.77%) Microsoft Excel
3 2 (0.84%) Microsoft PowerPoint
Business Applications
1 7 (2.93%) Remedy ITSM
2 3 (1.26%) SAP S/4HANA
Cloud Services
1 107 (44.77%) Microsoft 365
2 57 (23.85%) Azure
3 35 (14.64%) Entra ID
4 25 (10.46%) AWS
5 18 (7.53%) Microsoft Copilot
6 15 (6.28%) Power Platform
7 13 (5.44%) OneDrive
7 13 (5.44%) Power Automate
8 12 (5.02%) SaaS
9 8 (3.35%) Microsoft Purview
10 7 (2.93%) Copilot Studio
11 5 (2.09%) PowerApps
12 4 (1.67%) Azure Sentinel
12 4 (1.67%) Dropbox
12 4 (1.67%) IaaS
12 4 (1.67%) Mimecast
12 4 (1.67%) PaaS
13 3 (1.26%) Azure Monitor
13 3 (1.26%) Nutanix
14 2 (0.84%) Rubrik
Communications & Networking
1 30 (12.55%) DNS
2 27 (11.30%) DHCP
3 20 (8.37%) LAN
3 20 (8.37%) WAN
4 16 (6.69%) VPN
5 13 (5.44%) Wi-Fi
6 12 (5.02%) VLAN
7 8 (3.35%) TCP/IP
8 6 (2.51%) Wireless
9 4 (1.67%) Skype
10 3 (1.26%) Remote Desktop
10 3 (1.26%) Unified Communications
10 3 (1.26%) VoIP
11 2 (0.84%) Internet
12 1 (0.42%) Network Security
Database & Business Intelligence
1 6 (2.51%) Power BI
2 5 (2.09%) SQL Server
3 3 (1.26%) MySQL
4 1 (0.42%) Data Lake
4 1 (0.42%) Metadata
4 1 (0.42%) Oracle Reports
4 1 (0.42%) SQL Server Integration Services
Development Applications
1 26 (10.88%) JIRA
General
1 72 (30.13%) Social Skills
2 29 (12.13%) Public Sector
3 28 (11.72%) Legal
4 23 (9.62%) Law
5 18 (7.53%) Analytical Skills
6 15 (6.28%) Finance
7 13 (5.44%) Organisational Skills
8 12 (5.02%) Swedish Language
9 9 (3.77%) Influencing Skills
9 9 (3.77%) Retail
10 7 (2.93%) Banking
10 7 (2.93%) Manufacturing
11 5 (2.09%) Advertising
11 5 (2.09%) Publishing
12 4 (1.67%) French Language
13 3 (1.26%) Telecoms
14 2 (0.84%) Aerospace
14 2 (0.84%) Automotive
14 2 (0.84%) Inclusion and Diversity
15 1 (0.42%) Financial Institution
Job Titles
1 65 (27.20%) Analyst
2 48 (20.08%) IT Manager
3 43 (17.99%) IT Support
4 37 (15.48%) Service Analyst
4 37 (15.48%) Service Manager
5 32 (13.39%) IT Services Manager
5 32 (13.39%) Senior
6 23 (9.62%) Support Engineer
7 21 (8.79%) IT Analyst
7 21 (8.79%) Senior Manager
7 21 (8.79%) Service Desk Analyst
8 19 (7.95%) Senior IT Manager
8 19 (7.95%) Senior Service Manager
9 15 (6.28%) Desktop Support
9 15 (6.28%) IT Engineer
10 14 (5.86%) IT Support Engineer
10 14 (5.86%) IT Support Technician
10 14 (5.86%) IT Technician
10 14 (5.86%) ITSM Analyst
10 14 (5.86%) Support Technician
Libraries, Frameworks & Software Standards
1 5 (2.09%) Middleware
2 3 (1.26%) REST
2 3 (1.26%) SOAP
2 3 (1.26%) Web Services
3 2 (0.84%) CSS
3 2 (0.84%) HTML
4 1 (0.42%) ADO
4 1 (0.42%) AngularJS
4 1 (0.42%) ARM Templates
4 1 (0.42%) JSON
Miscellaneous
1 18 (7.53%) CMDB
1 18 (7.53%) Driving Licence
2 14 (5.86%) Onboarding
3 11 (4.60%) Product Ownership
4 7 (2.93%) AI Agents
4 7 (2.93%) Management Information System
5 6 (2.51%) Enterprise Software
5 6 (2.51%) Security Posture
6 5 (2.09%) Self-Motivation
7 4 (1.67%) Replication
8 3 (1.26%) Hybrid Cloud
8 3 (1.26%) Public Cloud
9 2 (0.84%) Cyber Threat
9 2 (0.84%) Cyberattack
9 2 (0.84%) Cybercrime
9 2 (0.84%) Data Centre
9 2 (0.84%) Data Protection Act
9 2 (0.84%) Legacy Systems
9 2 (0.84%) Mainframe
9 2 (0.84%) Web Conferencing
Operating Systems
1 90 (37.66%) Windows
2 26 (10.88%) Windows Server
3 23 (9.62%) Windows 10
4 12 (5.02%) Mac OS
5 11 (4.60%) Linux
6 4 (1.67%) Windows 7
6 4 (1.67%) Windows Server 2016
6 4 (1.67%) Windows Server 2019
7 3 (1.26%) Ubuntu
7 3 (1.26%) VMS
8 2 (0.84%) Android
9 1 (0.42%) Apple iOS
9 1 (0.42%) Unix
Processes & Methodologies
1 124 (51.88%) ITIL
2 123 (51.46%) Service Management
3 65 (27.20%) Continuous Improvement
4 53 (22.18%) Customer Service
5 52 (21.76%) Service Delivery
6 51 (21.34%) Problem-Solving
7 41 (17.15%) Incident Management
7 41 (17.15%) Problem Management
8 36 (15.06%) User Experience
9 35 (14.64%) Agile
10 32 (13.39%) Cybersecurity
11 31 (12.97%) Stakeholder Management
12 29 (12.13%) Change Management
13 25 (10.46%) Mentoring
14 23 (9.62%) Coaching
14 23 (9.62%) Root Cause Analysis
15 22 (9.21%) Decision-Making
15 22 (9.21%) Major Incident Management
16 21 (8.79%) Roadmaps
17 20 (8.37%) AI
Programming Languages
1 19 (7.95%) PowerShell
2 9 (3.77%) SQL
3 7 (2.93%) VBScript
4 3 (1.26%) JavaScript
4 3 (1.26%) Python
5 2 (0.84%) VB
5 2 (0.84%) XAML
6 1 (0.42%) Bicep
6 1 (0.42%) C#
6 1 (0.42%) T-SQL
Qualifications
1 44 (18.41%) Degree
2 32 (13.39%) Microsoft Certification
3 22 (9.21%) SC Cleared
3 22 (9.21%) Security Cleared
4 18 (7.53%) ITIL Certification
5 16 (6.69%) AWS Certification
5 16 (6.69%) MCSE
6 14 (5.86%) ITIL Foundation Certificate
7 10 (4.18%) A+ Certification
8 8 (3.35%) Network+ Certification
9 5 (2.09%) DV Cleared
10 3 (1.26%) DBS Check
10 3 (1.26%) TOGAF Certification
11 2 (0.84%) CEH
11 2 (0.84%) CompTIA CySA+
11 2 (0.84%) CompTIA Security+
11 2 (0.84%) Computer Science Degree
11 2 (0.84%) GCIH
11 2 (0.84%) PMP
11 2 (0.84%) SANS
Quality Assurance & Compliance
1 28 (11.72%) SLA
2 23 (9.62%) QA
3 16 (6.69%) Cyber Essentials
3 16 (6.69%) Cyber Essentials PLUS
4 12 (5.02%) ISO/IEC 27001
5 8 (3.35%) ISO/IEC 20000
6 5 (2.09%) Accessibility
7 4 (1.67%) Data Quality
8 3 (1.26%) GDPR
8 3 (1.26%) SOC 2
9 2 (0.84%) COBIT
10 1 (0.42%) GRC
System Software
1 53 (22.18%) Active Directory
2 11 (4.60%) VMware Infrastructure
3 8 (3.35%) BitLocker
3 8 (3.35%) Hyper-V
4 5 (2.09%) vSphere
5 3 (1.26%) VMware ESXi
5 3 (1.26%) VMware NSX
6 2 (0.84%) Virtual Machines
Systems Management
1 34 (14.23%) Microsoft Intune
2 15 (6.28%) SCCM
3 5 (2.09%) Jamf Pro
3 5 (2.09%) WSUS
4 4 (1.67%) Autotask
4 4 (1.67%) Nessus
5 2 (0.84%) Ansible
5 2 (0.84%) ZABBIX
6 1 (0.42%) Grafana
6 1 (0.42%) SCOM
6 1 (0.42%) Terraform
Vendors
1 127 (53.14%) Microsoft
2 79 (33.05%) ServiceNow
3 14 (5.86%) VMware
4 8 (3.35%) Cisco
4 8 (3.35%) Dell
4 8 (3.35%) HP
5 7 (2.93%) Palo Alto
5 7 (2.93%) Remedy
5 7 (2.93%) Veeam
6 5 (2.09%) ConnectWise
6 5 (2.09%) LogicMonitor
6 5 (2.09%) Meraki
6 5 (2.09%) NetApp
7 3 (1.26%) Aruba
7 3 (1.26%) BiZZdesign
7 3 (1.26%) CheckPoint
7 3 (1.26%) Dell Compellent
7 3 (1.26%) SAP
7 3 (1.26%) SonicWALL
7 3 (1.26%) Splunk