2nd Line Support Jobs in Poole

Second Line Support
Dorset > Poole

The median Second Line Support salary in Poole is £31,000 per year, according to job vacancies posted during the 6 months leading to 6 July 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
6 Jul 2025
Same period 2024 Same period 2023
Rank 12 16 33
Rank change year-on-year +4 +17 +13
Permanent jobs requiring a 2nd Line Support 6 11 3
As % of all permanent jobs advertised in Poole 5.94% 8.73% 2.01%
As % of the Job Titles category 6.00% 8.94% 2.52%
Number of salaries quoted 2 11 3
10th Percentile - - -
25th Percentile £30,000 - -
Median annual salary (50th Percentile) £31,000 £37,000 £35,000
Median % change year-on-year -16.22% +5.71% -7.89%
75th Percentile £32,000 - £36,000
90th Percentile - - £36,600
Dorset median annual salary £30,000 £37,000 £37,000
% change year-on-year -18.92% - -12.94%

All Permanent IT Job Vacancies
Poole

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Poole. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Poole with a recognized job title 100 123 119
% of permanent jobs with a recognized job title 99.01% 97.62% 79.87%
Number of salaries quoted 64 105 112
10th Percentile £26,250 £30,500 £33,750
25th Percentile £29,688 £33,500 £39,271
Median annual salary (50th Percentile) £40,000 £50,000 £47,500
Median % change year-on-year -20.00% +5.26% -7.49%
75th Percentile £52,448 £62,500 £61,250
90th Percentile £60,000 - £71,250
Dorset median annual salary £45,000 £50,000 £50,000
% change year-on-year -10.00% - -

2nd Line Support
Job Vacancy Trend in Poole

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in Poole.

Job vacancy trend for 2nd Line Support in Poole

2nd Line Support
Salary Trend in Poole

3-month moving average salary quoted in jobs citing 2nd Line Support in Poole.

Salary trend for 2nd Line Support in Poole

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Poole

For the 6 months to 6 July 2025, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Poole region featuring 2nd Line Support in the job title.

1 6 (100.00%) Microsoft
1 6 (100.00%) Active Directory
1 6 (100.00%) Microsoft 365
1 6 (100.00%) Microsoft Intune
1 6 (100.00%) VPN
2 4 (66.67%) DNS
2 4 (66.67%) Autotask
2 4 (66.67%) Meraki
2 4 (66.67%) Line Management
2 4 (66.67%) Mentoring
2 4 (66.67%) OneDrive
2 4 (66.67%) Entra ID
2 4 (66.67%) CRM
2 4 (66.67%) SharePoint
2 4 (66.67%) Microsoft Exchange
2 4 (66.67%) LAN
2 4 (66.67%) DHCP
2 4 (66.67%) ITSM
2 4 (66.67%) Wireless
3 2 (33.33%) Telecoms
3 2 (33.33%) VMware
3 2 (33.33%) Incident Management
3 2 (33.33%) VLAN
3 2 (33.33%) ISO/IEC 27001
3 2 (33.33%) VMware Infrastructure
3 2 (33.33%) PowerShell
3 2 (33.33%) Firewall
3 2 (33.33%) PaperCut
3 2 (33.33%) Windows Server
3 2 (33.33%) Virtual Machines

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in Poole by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (66.67%) Microsoft Exchange
1 4 (66.67%) SharePoint
Cloud Services
1 6 (100.00%) Microsoft 365
2 4 (66.67%) Entra ID
2 4 (66.67%) OneDrive
3 2 (33.33%) Azure
3 2 (33.33%) Azure Sentinel
Communications & Networking
1 6 (100.00%) VPN
2 4 (66.67%) DHCP
2 4 (66.67%) DNS
2 4 (66.67%) LAN
2 4 (66.67%) Wireless
3 2 (33.33%) Firewall
3 2 (33.33%) NAS
3 2 (33.33%) VLAN
Database & Business Intelligence
1 2 (33.33%) Amazon RDS
General
1 2 (33.33%) Social Skills
1 2 (33.33%) Telecoms
Operating Systems
1 2 (33.33%) Windows
1 2 (33.33%) Windows Server
1 2 (33.33%) Windows Server 2019
Processes & Methodologies
1 4 (66.67%) CRM
1 4 (66.67%) ITSM
1 4 (66.67%) Line Management
1 4 (66.67%) Mentoring
2 2 (33.33%) Cybersecurity
2 2 (33.33%) Incident Management
2 2 (33.33%) Problem-Solving
2 2 (33.33%) Service Desk Management
Programming Languages
1 2 (33.33%) PowerShell
Quality Assurance & Compliance
1 2 (33.33%) ISO/IEC 27001
System Software
1 6 (100.00%) Active Directory
2 2 (33.33%) Virtual Machines
2 2 (33.33%) VMware Infrastructure
Systems Management
1 6 (100.00%) Microsoft Intune
2 4 (66.67%) Autotask
3 2 (33.33%) PaperCut
Vendors
1 6 (100.00%) Microsoft
2 4 (66.67%) Meraki
3 2 (33.33%) Cisco
3 2 (33.33%) Datto
3 2 (33.33%) VMware