1st Line Support Jobs in Berkshire

First Line Support
South East > Berkshire

The median First Line Support salary in Berkshire is £25,000 per year, according to job vacancies posted during the 6 months leading to 9 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
9 May 2025
Same period 2024 Same period 2023
Rank 116 159 130
Rank change year-on-year +43 -29 +38
Permanent jobs requiring a 1st Line Support 4 7 56
As % of all permanent jobs advertised in Berkshire 0.25% 0.23% 1.79%
As % of the Job Titles category 0.32% 0.24% 1.94%
Number of salaries quoted 1 7 12
10th Percentile - £24,000 -
25th Percentile £22,500 £25,500 £23,500
Median annual salary (50th Percentile) £25,000 £26,000 £26,500
Median % change year-on-year -3.85% -1.89% -
75th Percentile £27,500 £27,000 £28,000
90th Percentile - - -
South East median annual salary £26,500 £25,000 £25,000
% change year-on-year +6.00% - +6.38%

All Permanent IT Job Vacancies
Berkshire

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Berkshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Berkshire with a recognized job title 1,259 2,934 2,887
% of permanent jobs with a recognized job title 78.44% 95.45% 92.41%
Number of salaries quoted 574 2,089 1,639
10th Percentile £30,000 £30,000 £31,250
25th Percentile £39,000 £37,500 £41,250
Median annual salary (50th Percentile) £60,000 £52,500 £57,500
Median % change year-on-year +14.29% -8.70% -
75th Percentile £77,500 £70,000 £75,000
90th Percentile £88,750 £83,750 £92,500
South East median annual salary £55,000 £50,000 £55,000
% change year-on-year +10.00% -9.09% -

1st Line Support
Job Vacancy Trend in Berkshire

Job postings that featured 1st Line Support in the job title as a proportion of all IT jobs advertised in Berkshire.

Job vacancy trend for 1st Line Support in Berkshire

1st Line Support
Salary Trend in Berkshire

3-month moving average salary quoted in jobs citing 1st Line Support in Berkshire.

Salary trend for 1st Line Support in Berkshire

1st Line Support
Job Locations in Berkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the Berkshire region over the 6 months to 9 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Reading +46 3 - - 5
Slough - 1 £25,000 -
1st Line Support
South East

1st Line Support Skill Set
Top 22 Co-occurring Skills and Capabilities in Berkshire

For the 6 months to 9 May 2025, 1st Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Berkshire region featuring 1st Line Support in the job title.

1 4 (100.00%) Time Management
1 4 (100.00%) Problem-Solving
1 4 (100.00%) Social Skills
1 4 (100.00%) Customer Service
2 3 (75.00%) Decision Tree
2 3 (75.00%) Degree
2 3 (75.00%) German Language
2 3 (75.00%) Microsoft Office
2 3 (75.00%) Microsoft Excel
2 3 (75.00%) CRM
2 3 (75.00%) Microsoft
3 1 (25.00%) Validation
3 1 (25.00%) Salesforce
3 1 (25.00%) E-Commerce
3 1 (25.00%) Logistics
3 1 (25.00%) Data Validation
3 1 (25.00%) Analytical Skills
3 1 (25.00%) Presales
3 1 (25.00%) Salesforce Service Cloud
3 1 (25.00%) Client Onboarding
3 1 (25.00%) Onboarding
3 1 (25.00%) Inclusion and Diversity

1st Line Support Skill Set
Co-occurring Skills and Capabilities in Berkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 3 (75.00%) Microsoft Excel
1 3 (75.00%) Microsoft Office
Cloud Services
1 1 (25.00%) Salesforce Service Cloud
General
1 4 (100.00%) Social Skills
2 3 (75.00%) German Language
3 1 (25.00%) Analytical Skills
3 1 (25.00%) Inclusion and Diversity
Miscellaneous
1 1 (25.00%) Onboarding
Processes & Methodologies
1 4 (100.00%) Customer Service
1 4 (100.00%) Problem-Solving
1 4 (100.00%) Time Management
2 3 (75.00%) CRM
2 3 (75.00%) Decision Tree
3 1 (25.00%) Client Onboarding
3 1 (25.00%) Data Validation
3 1 (25.00%) E-Commerce
3 1 (25.00%) Logistics
3 1 (25.00%) Presales
3 1 (25.00%) Validation
Qualifications
1 3 (75.00%) Degree
Vendors
1 3 (75.00%) Microsoft
2 1 (25.00%) Salesforce