Period
to 21 November 2017

The median annual salary for a 1st Line Support was £22,500 in advertised job vacancies in Berkshire during the 6 months to 21 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support
South East > Berkshire
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 198 241 281
Rank change year-on-year +43 +40 -5
Permanent jobs requiring a 1st Line Support 57 55 62
As % of all permanent IT jobs advertised in Berkshire 0.90% 0.63% 0.56%
As % of the Job Titles category 0.94% 0.66% 0.59%
Number of salaries quoted 45 38 67
Berkshire median annual salary £22,500 £22,500 £22,000
Median salary % change year-on-year - +2.27% +4.76%
10th Percentile £18,700 £18,350 £18,300
90th Percentile £25,850 £28,225 £27,700
South East median annual salary £21,000 £21,625 £21,000
% change year-on-year -2.89% +2.98% +2.44%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Berkshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Berkshire
Permanent vacancies in Berkshire with a recognized job title 6075 8295 10539
% of permanent IT jobs with a recognized job title 95.53% 95.66% 96.02%
Number of salaries quoted 4868 6504 8379
Berkshire median annual salary £47,500 £50,000 £48,000
Median salary % change year-on-year -5.00% +4.17% +6.67%
10th Percentile £26,250 £28,000 £26,500
90th Percentile £73,750 £73,750 £71,250
South East median annual salary £45,000 £45,000 £44,000
% change year-on-year - +2.27% +3.53%

1st Line Support
Job Vacancy Trend in Berkshire

Job postings that featured 1st Line Support in the job title as a percentage of all IT jobs advertised in Berkshire.

Job vacancy trend for 1st Line Support in Berkshire

1st Line Support
Salary Trend in Berkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support in Berkshire.

Salary trend for 1st Line Support in Berkshire

1st Line Support
Job Locations in Berkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the Berkshire region over the 6 months to 21 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Reading +45 30 £22,500 - 1
Bracknell +7 11 £21,000 -4.55%
Wokingham +8 4 £21,750 -13.00% 1
Maidenhead +16 2 £28,700 -
Slough - 2 £23,000 -
Windsor - 2 £23,750 -
Newbury -18 1 £22,500 +12.50%
1st Line Support
South East

1st Line Support Skill Set
Top 30 Co-occurring IT Skills in Berkshire

For the 6 months to 21 November 2017, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Berkshire region featuring 1st Line Support in the job title.

1 35 (61.40%) Windows
2 19 (33.33%) Active Directory
3 14 (24.56%) Office 365
4 12 (21.05%) Microsoft
5 10 (17.54%) Windows Server
5 10 (17.54%) Linux
5 10 (17.54%) Windows 7
6 8 (14.04%) ITIL
6 8 (14.04%) SLA
7 7 (12.28%) Microsoft Office
8 6 (10.53%) Security Cleared
8 6 (10.53%) SQL
8 6 (10.53%) TCP/IP
8 6 (10.53%) A+ Certification
8 6 (10.53%) Telecoms
9 5 (8.77%) SC Cleared
9 5 (8.77%) Windows 8
9 5 (8.77%) Computer Science
9 5 (8.77%) Proactive Monitoring
10 4 (7.02%) CentOS
10 4 (7.02%) Finance
10 4 (7.02%) Red Hat
10 4 (7.02%) Cisco
10 4 (7.02%) HND
11 3 (5.26%) POP3
11 3 (5.26%) SMTP
11 3 (5.26%) HP
11 3 (5.26%) IIS
11 3 (5.26%) MCP
11 3 (5.26%) MCSE

1st Line Support Skill Set
Co-occurring IT Skills in Berkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (5.26%) IIS
1 3 (5.26%) MS Exchange
Applications
1 7 (12.28%) Microsoft Office
2 3 (5.26%) MS Visio
Cloud Services
1 14 (24.56%) Office 365
2 2 (3.51%) Microsoft Azure
3 1 (1.75%) IaaS
Communications & Networking
1 6 (10.53%) TCP/IP
2 3 (5.26%) Firewall
2 3 (5.26%) POP3
2 3 (5.26%) SMTP
3 2 (3.51%) ADSL
3 2 (3.51%) Broadband
3 2 (3.51%) Internet
3 2 (3.51%) LAN
3 2 (3.51%) SMS
3 2 (3.51%) VPN
3 2 (3.51%) Wi-Fi
4 1 (1.75%) DNS
4 1 (1.75%) DSL
4 1 (1.75%) Intelligent Network
4 1 (1.75%) PABX
4 1 (1.75%) VoIP
Database & Business Intelligence
1 2 (3.51%) PostgreSQL
2 1 (1.75%) SQL Server
Development Applications
1 1 (1.75%) Visual Studio
General
1 6 (10.53%) Telecoms
2 4 (7.02%) Finance
3 3 (5.26%) Advertising
4 1 (1.75%) Marketing
Libraries, Frameworks & Software Standards
1 2 (3.51%) Web Services
2 1 (1.75%) HTML
2 1 (1.75%) PRADO
Miscellaneous
1 5 (8.77%) Computer Science
2 3 (5.26%) Data Centre
3 2 (3.51%) Analytical Skills
3 2 (3.51%) Management Information System
4 1 (1.75%) Enterprise Software
4 1 (1.75%) EPoS
4 1 (1.75%) Virtual Team
Operating Systems
1 35 (61.40%) Windows
2 10 (17.54%) Linux
2 10 (17.54%) Windows 7
2 10 (17.54%) Windows Server
3 5 (8.77%) Windows 8
4 4 (7.02%) CentOS
5 3 (5.26%) Debian
5 3 (5.26%) Ubuntu
5 3 (5.26%) Windows 10
5 3 (5.26%) Windows Server 2008
5 3 (5.26%) Windows Server 2012
6 2 (3.51%) Unix
6 2 (3.51%) Windows XP
7 1 (1.75%) Android
7 1 (1.75%) SUSE
Processes & Methodologies
1 8 (14.04%) ITIL
2 5 (8.77%) Proactive Monitoring
3 3 (5.26%) SEO
3 3 (5.26%) Service Delivery
3 3 (5.26%) Time Management
4 2 (3.51%) Data Protection
5 1 (1.75%) Break/Fix
5 1 (1.75%) Customer-Centric Approach
5 1 (1.75%) Customer-Centricity
5 1 (1.75%) Hardware Maintenance
5 1 (1.75%) Information Security
5 1 (1.75%) Online Marketing
5 1 (1.75%) Proactive Management
5 1 (1.75%) Problem Management
5 1 (1.75%) Project Management
5 1 (1.75%) Ticket Management
Programming Languages
1 6 (10.53%) SQL
Qualifications
1 6 (10.53%) A+ Certification
1 6 (10.53%) Security Cleared
2 5 (8.77%) SC Cleared
3 4 (7.02%) HND
4 3 (5.26%) DV Cleared
4 3 (5.26%) MCP
4 3 (5.26%) MCSE
4 3 (5.26%) Microsoft Certification
5 1 (1.75%) ITIL Certification
5 1 (1.75%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 8 (14.04%) SLA
System Software
1 19 (33.33%) Active Directory
2 1 (1.75%) VMware Infrastructure
Systems Management
1 1 (1.75%) Systems Management Server (SMS)
Vendors
1 12 (21.05%) Microsoft
2 4 (7.02%) Cisco
2 4 (7.02%) Red Hat
3 3 (5.26%) Fujitsu
3 3 (5.26%) HP
4 2 (3.51%) Citrix
5 1 (1.75%) Apple
5 1 (1.75%) Dell
5 1 (1.75%) IBM
5 1 (1.75%) Mitel
5 1 (1.75%) Oracle
5 1 (1.75%) Spiceworks
5 1 (1.75%) Sun
5 1 (1.75%) VMware