Period
to 18 November 2017

The median annual salary for a Support Analyst was £25,500 in advertised job vacancies in Reading during the 6 months to 18 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
Berkshire > Reading
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 81 130 111
Rank change year-on-year +49 -19 +43
Permanent jobs requiring a Support Analyst 72 65 112
As % of all permanent IT jobs advertised in Reading 3.08% 1.87% 2.42%
As % of the Job Titles category 3.21% 1.94% 2.52%
Number of salaries quoted 64 52 127
Reading median annual salary £25,500 £27,500 £37,500
Median salary % change year-on-year -7.27% -26.67% +44.23%
10th Percentile £19,575 £20,438 £18,625
90th Percentile £47,500 £49,750 £45,000
Berkshire median annual salary £30,000 £30,000 £35,500
% change year-on-year - -15.49% +33.96%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Reading. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Reading
Permanent vacancies in Reading with a recognized job title 2243 3346 4438
% of permanent IT jobs with a recognized job title 95.94% 96.09% 95.89%
Number of salaries quoted 1840 2508 3532
Reading median annual salary £47,500 £50,000 £45,000
Median salary % change year-on-year -5.00% +11.11% -5.26%
10th Percentile £25,000 £27,500 £26,500
90th Percentile £75,000 £72,000 £68,750
Berkshire median annual salary £47,500 £50,000 £48,500
% change year-on-year -5.00% +3.09% +7.78%

Support Analyst
Job Vacancy Trend in Reading

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in Reading.

Job vacancy trend for Support Analyst in Reading

Support Analyst
Salary Trend in Reading

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in Reading.

Salary trend for Support Analyst in Reading

Support Analyst
Salary Histogram in Reading

The salary distribution of IT jobs citing Support Analyst in Reading over the 6 months to 18 November 2017.

Salary histogram for Support Analyst in Reading

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Reading

For the 6 months to 18 November 2017, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Reading region featuring Support Analyst in the job title.

1 40 (55.56%) Windows
2 25 (34.72%) ITIL
2 25 (34.72%) Microsoft
3 20 (27.78%) SQL
4 18 (25.00%) Windows Server
5 17 (23.61%) Active Directory
6 15 (20.83%) Degree
7 11 (15.28%) SaaS
8 10 (13.89%) Finance
8 10 (13.89%) IIS
9 9 (12.50%) SQL Server
10 8 (11.11%) Linux
10 8 (11.11%) ITIL Certification
10 8 (11.11%) IBM
10 8 (11.11%) Office 365
11 7 (9.72%) Mathematics
11 7 (9.72%) Computer Science
11 7 (9.72%) PHP
11 7 (9.72%) VoIP
11 7 (9.72%) CRM
11 7 (9.72%) Java
12 6 (8.33%) E-Commerce
13 5 (6.94%) Salesforce.com
13 5 (6.94%) DHCP
13 5 (6.94%) DNS
13 5 (6.94%) Microsoft Certification
13 5 (6.94%) MS Exchange
13 5 (6.94%) OOP
13 5 (6.94%) MCP
13 5 (6.94%) Microsoft Office

Support Analyst Skill Set
Co-occurring IT Skills in Reading by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (13.89%) IIS
2 5 (6.94%) MS Exchange
3 2 (2.78%) Exchange Server 2013
4 1 (1.39%) Apache
4 1 (1.39%) WebLogic
4 1 (1.39%) WebLogic Portal
Applications
1 5 (6.94%) Microsoft Office
2 2 (2.78%) MS Visio
3 1 (1.39%) Microsoft Excel
Business Applications
1 4 (5.56%) Dynamics CRM
1 4 (5.56%) NetSuite
Cloud Services
1 11 (15.28%) SaaS
2 8 (11.11%) Office 365
3 3 (4.17%) IaaS
3 3 (4.17%) PaaS
4 1 (1.39%) Azure Active Directory
4 1 (1.39%) Microsoft Azure
4 1 (1.39%) Mimecast
Communications & Networking
1 7 (9.72%) VoIP
2 5 (6.94%) DHCP
2 5 (6.94%) DNS
3 3 (4.17%) IP Telephony
3 3 (4.17%) MPLS
4 2 (2.78%) PBX
4 2 (2.78%) Unified Communications
5 1 (1.39%) Internet
5 1 (1.39%) SMS
5 1 (1.39%) Structured Cabling
5 1 (1.39%) TCP/IP
Database & Business Intelligence
1 9 (12.50%) SQL Server
2 2 (2.78%) MySQL
2 2 (2.78%) SQL Server Integration Services
2 2 (2.78%) SQL Server Reporting Services
3 1 (1.39%) Oracle Database
General
1 10 (13.89%) Finance
2 4 (5.56%) Retail
3 2 (2.78%) Telecoms
4 1 (1.39%) Banking
4 1 (1.39%) Games
Libraries, Frameworks & Software Standards
1 5 (6.94%) HTML
2 4 (5.56%) COM
3 3 (4.17%) CSS
4 2 (2.78%) .NET
5 1 (1.39%) iXBRL
Miscellaneous
1 7 (9.72%) Computer Science
2 5 (6.94%) Analytical Skills
3 3 (4.17%) Data Centre
3 3 (4.17%) iPad
4 1 (1.39%) Cyber Attack
4 1 (1.39%) DataPower
4 1 (1.39%) Digital Currency
4 1 (1.39%) Distributed Denial-of-Service
4 1 (1.39%) Driving Licence
4 1 (1.39%) iPhone
Operating Systems
1 40 (55.56%) Windows
2 18 (25.00%) Windows Server
3 8 (11.11%) Linux
4 5 (6.94%) Windows 7
5 2 (2.78%) Windows 10
5 2 (2.78%) Windows Mobile
5 2 (2.78%) Windows Server 2008
6 1 (1.39%) Windows Server 2003
6 1 (1.39%) Windows Server 2012
Processes & Methodologies
1 25 (34.72%) ITIL
2 7 (9.72%) CRM
2 7 (9.72%) Mathematics
3 6 (8.33%) E-Commerce
4 5 (6.94%) OOP
4 5 (6.94%) Time Management
5 3 (4.17%) B2B
5 3 (4.17%) Continuous Improvement
5 3 (4.17%) ITIL V3
5 3 (4.17%) Network Monitoring
5 3 (4.17%) Ticket Management
6 2 (2.78%) Agile Software Development
6 2 (2.78%) Case Management
6 2 (2.78%) ITIL V2
6 2 (2.78%) Knowledge Management
6 2 (2.78%) Mentoring
6 2 (2.78%) Performance Management
6 2 (2.78%) Problem Management
6 2 (2.78%) Service Delivery
7 1 (1.39%) Asset Management
Programming Languages
1 20 (27.78%) SQL
2 7 (9.72%) Java
2 7 (9.72%) PHP
3 5 (6.94%) C#
4 3 (4.17%) Python
4 3 (4.17%) T-SQL
5 2 (2.78%) JavaScript
6 1 (1.39%) C
6 1 (1.39%) C++
6 1 (1.39%) Perl
6 1 (1.39%) PowerShell
Qualifications
1 15 (20.83%) Degree
2 8 (11.11%) ITIL Certification
3 5 (6.94%) MCP
3 5 (6.94%) Microsoft Certification
4 4 (5.56%) A+ Certification
5 3 (4.17%) DV Cleared
5 3 (4.17%) SC Cleared
5 3 (4.17%) Security Cleared
6 2 (2.78%) MCSE
7 1 (1.39%) AAT
7 1 (1.39%) ACCA
7 1 (1.39%) Computer Science Degree
7 1 (1.39%) GIAC
7 1 (1.39%) HND
7 1 (1.39%) Numerate Degree
7 1 (1.39%) SANS
Quality Assurance & Compliance
1 2 (2.78%) SLA
2 1 (1.39%) QA
System Software
1 17 (23.61%) Active Directory
2 4 (5.56%) VMware Infrastructure
3 3 (4.17%) vSphere
3 3 (4.17%) XenApp
4 1 (1.39%) Hyper-V
4 1 (1.39%) KVM
Systems Management
1 1 (1.39%) EnCase
1 1 (1.39%) Host Intrusion Detection System
1 1 (1.39%) Network Intrusion Detection System
1 1 (1.39%) Norton AntiVirus
Vendors
1 25 (34.72%) Microsoft
2 8 (11.11%) IBM
3 5 (6.94%) Salesforce.com
4 4 (5.56%) SAP
4 4 (5.56%) VMware
5 3 (4.17%) Citrix
5 3 (4.17%) NetApp
6 2 (2.78%) Avaya
6 2 (2.78%) Cisco
6 2 (2.78%) CyberSource
6 2 (2.78%) HP
6 2 (2.78%) Mitel
7 1 (1.39%) Capita
7 1 (1.39%) Oracle
7 1 (1.39%) Splunk
7 1 (1.39%) Symantec