Period
to 22 October 2017

The median annual salary for a Support Analyst was £30,000 in advertised job vacancies in Berkshire during the 6 months to 22 October 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
South East > Berkshire
6 months to
22 Oct 2017
Same period 2016 Same period 2015
Rank 90 121 117
Rank change year-on-year +31 -4 -1
Permanent jobs requiring a Support Analyst 185 213 260
As % of all permanent IT jobs advertised in Berkshire 3.04% 2.48% 2.44%
As % of the Job Titles category 3.19% 2.58% 2.54%
Number of salaries quoted 169 176 250
Berkshire median annual salary £30,000 £31,750 £32,500
Median salary % change year-on-year -5.51% -2.31% +20.37%
10th Percentile £20,500 £21,250 £19,113
90th Percentile £52,500 £49,375 £45,000
South East median annual salary £28,500 £29,500 £28,500
% change year-on-year -3.39% +3.51% +1.79%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Berkshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Berkshire
Permanent vacancies in Berkshire with a recognized job title 5808 8242 10224
% of permanent IT jobs with a recognized job title 95.37% 95.83% 95.92%
Number of salaries quoted 4673 6505 8046
Berkshire median annual salary £47,500 £50,000 £47,500
Median salary % change year-on-year -5.00% +5.26% +5.56%
10th Percentile £26,250 £28,000 £26,250
90th Percentile £73,750 £73,550 £71,250
South East median annual salary £45,000 £45,000 £43,500
% change year-on-year - +3.45% +2.35%

Support Analyst
Job Vacancy Trend in Berkshire

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in Berkshire.

Job vacancy trend for Support Analyst in Berkshire

Support Analyst
Salary Trend in Berkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in Berkshire.

Salary trend for Support Analyst in Berkshire

Support Analyst
Salary Histogram in Berkshire

The salary distribution of IT jobs citing Support Analyst in Berkshire over the 6 months to 22 October 2017.

Salary histogram for Support Analyst in Berkshire

Support Analyst
Job Locations in Berkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Berkshire region over the 6 months to 22 October 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Reading +46 72 £25,500 -7.27% 3
Slough +14 44 £38,750 -8.82% 1
Bracknell +22 17 £27,500 -3.51% 1
Newbury -19 8 £26,500 -8.62% 1
Wokingham +20 7 £50,000 +100.00% 1
Maidenhead +4 7 £30,000 -7.69%
Windsor +11 6 £29,000 -
Thatcham -7 2 £29,000 -6.45%
Hungerford -8 1 £27,500 +7.84%
Support Analyst
South East

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Berkshire

For the 6 months to 22 October 2017, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Berkshire region featuring Support Analyst in the job title.

1 111 (60.00%) Windows
2 78 (42.16%) Microsoft
3 65 (35.14%) Active Directory
4 59 (31.89%) ITIL
5 45 (24.32%) SQL
6 42 (22.70%) Linux
7 32 (17.30%) Java
8 31 (16.76%) Finance
8 31 (16.76%) VMware
8 31 (16.76%) Office 365
9 30 (16.22%) DNS
10 29 (15.68%) MS Exchange
10 29 (15.68%) Windows Server
11 27 (14.59%) DHCP
11 27 (14.59%) SQL Server
12 24 (12.97%) Firewall
13 22 (11.89%) SAP
13 22 (11.89%) Business Intelligence
13 22 (11.89%) Unix
14 21 (11.35%) TCP/IP
14 21 (11.35%) Manufacturing
15 20 (10.81%) Telecoms
15 20 (10.81%) Tomcat
15 20 (10.81%) ERP
15 20 (10.81%) Degree
16 19 (10.27%) VMware Infrastructure
16 19 (10.27%) Windows Server 2008
16 19 (10.27%) Citrix
16 19 (10.27%) IBM
17 18 (9.73%) Microsoft Office

Support Analyst Skill Set
Co-occurring IT Skills in Berkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 29 (15.68%) MS Exchange
2 20 (10.81%) Tomcat
3 14 (7.57%) Apache
4 13 (7.03%) IIS
5 6 (3.24%) WebSphere
6 5 (2.70%) SharePoint
7 4 (2.16%) IBM Domino
7 4 (2.16%) IBM Notes
8 3 (1.62%) Exchange Server 2013
9 2 (1.08%) Exchange Server 2010
10 1 (0.54%) Exchange Server 2003
10 1 (0.54%) Exchange Server 2007
10 1 (0.54%) SharePoint 2010
10 1 (0.54%) SharePoint 2013
10 1 (0.54%) SharePoint Server
10 1 (0.54%) Skype for Business
Applications
1 18 (9.73%) Microsoft Office
2 8 (4.32%) Microsoft Excel
3 4 (2.16%) MS Visio
Business Applications
1 11 (5.95%) BusinessWare
2 6 (3.24%) Dynamics CRM
3 5 (2.70%) NetSuite
4 2 (1.08%) Dynamics GP
4 2 (1.08%) Dynamics NAV
4 2 (1.08%) Oracle ERP
5 1 (0.54%) Eloqua
5 1 (0.54%) SAP Business ByDesign
Cloud Services
1 31 (16.76%) Office 365
2 13 (7.03%) Microsoft Azure
3 9 (4.86%) SaaS
4 6 (3.24%) IaaS
4 6 (3.24%) PaaS
5 4 (2.16%) Mimecast
6 3 (1.62%) Cloud Computing
6 3 (1.62%) G Suite
7 1 (0.54%) Azure Active Directory
7 1 (0.54%) Salesforce Sales Cloud
7 1 (0.54%) SuccessFactors
Communications & Networking
1 30 (16.22%) DNS
2 27 (14.59%) DHCP
3 24 (12.97%) Firewall
4 21 (11.35%) TCP/IP
5 16 (8.65%) LAN
5 16 (8.65%) MPLS
5 16 (8.65%) VPN
5 16 (8.65%) WAN
6 12 (6.49%) Cisco ASA
6 12 (6.49%) Cisco PIX
6 12 (6.49%) Remote Desktop
6 12 (6.49%) VLAN
7 8 (4.32%) VoIP
8 4 (2.16%) SMS
9 3 (1.62%) DMZ
9 3 (1.62%) IP Telephony
10 2 (1.08%) SAN
10 2 (1.08%) Skype
10 2 (1.08%) Structured Cabling
10 2 (1.08%) Unified Communications
Database & Business Intelligence
1 27 (14.59%) SQL Server
2 14 (7.57%) MySQL
2 14 (7.57%) SQL Server 2012
3 13 (7.03%) SQL Server 2005
4 12 (6.49%) SQL Server 2008
5 6 (3.24%) SQL Server Reporting Services
6 5 (2.70%) Crystal Reports
6 5 (2.70%) SQL Server Integration Services
7 1 (0.54%) Data Warehouse
7 1 (0.54%) SQL Server 2014
7 1 (0.54%) SQL Server 2016
7 1 (0.54%) SSDT
Development Applications
1 4 (2.16%) JIRA
2 1 (0.54%) SQL Server Management Studio (SSMS)
General
1 31 (16.76%) Finance
2 21 (11.35%) Manufacturing
3 20 (10.81%) Telecoms
4 16 (8.65%) Electronics
4 16 (8.65%) Marketing
4 16 (8.65%) Retail
5 12 (6.49%) Back Office
6 2 (1.08%) Billing
7 1 (0.54%) Banking
7 1 (0.54%) Games
7 1 (0.54%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 6 (3.24%) WebSphere MQ
2 5 (2.70%) .NET
2 5 (2.70%) HTML
3 4 (2.16%) COM
3 4 (2.16%) JSON
3 4 (2.16%) XML
3 4 (2.16%) XPages
4 3 (1.62%) CSS
5 1 (0.54%) EDI
5 1 (0.54%) iXBRL
5 1 (0.54%) Web Services
Miscellaneous
1 14 (7.57%) Analytical Skills
2 13 (7.03%) Computer Science
3 8 (4.32%) DataPower
4 6 (3.24%) Mainframe
5 5 (2.70%) iPad
6 4 (2.16%) Driving Licence
7 3 (1.62%) Data Centre
7 3 (1.62%) iPhone
7 3 (1.62%) PDA
8 2 (1.08%) Blackberry
8 2 (1.08%) Video Conferencing
9 1 (0.54%) CCTV
9 1 (0.54%) Client/Server
9 1 (0.54%) Cyber Attack
9 1 (0.54%) Digital Currency
9 1 (0.54%) Distributed Denial-of-Service
9 1 (0.54%) EPoS
9 1 (0.54%) Management Information System
9 1 (0.54%) PKI
Operating Systems
1 111 (60.00%) Windows
2 42 (22.70%) Linux
3 29 (15.68%) Windows Server
4 22 (11.89%) Unix
5 19 (10.27%) Windows Server 2008
6 17 (9.19%) Windows Server 2012
7 16 (8.65%) Windows Server 2003
8 13 (7.03%) Windows 7
9 11 (5.95%) AIX
10 4 (2.16%) Windows 10
11 3 (1.62%) Windows 8
12 2 (1.08%) Windows Mobile
13 1 (0.54%) Android
13 1 (0.54%) Windows Vista
13 1 (0.54%) Windows XP
Processes & Methodologies
1 59 (31.89%) ITIL
2 22 (11.89%) Business Intelligence
3 20 (10.81%) ERP
4 16 (8.65%) Digital Marketing
4 16 (8.65%) Programme Management
5 15 (8.11%) CRM
5 15 (8.11%) Project Management
6 14 (7.57%) Configuration Management
6 14 (7.57%) Mentoring
7 12 (6.49%) ETL
8 11 (5.95%) Data Management
8 11 (5.95%) Data Mapping
9 10 (5.41%) DevOps
10 9 (4.86%) Mathematics
11 7 (3.78%) SDLC
12 6 (3.24%) E-Commerce
12 6 (3.24%) Infrastructure Monitoring
12 6 (3.24%) OOP
12 6 (3.24%) Time Management
13 5 (2.70%) Service Delivery
Programming Languages
1 45 (24.32%) SQL
2 32 (17.30%) Java
3 8 (4.32%) Python
4 7 (3.78%) PHP
4 7 (3.78%) T-SQL
5 6 (3.24%) C#
6 3 (1.62%) Google Apps Script
6 3 (1.62%) VBA
7 2 (1.08%) C++
7 2 (1.08%) JavaScript
7 2 (1.08%) Perl
7 2 (1.08%) PowerShell
8 1 (0.54%) ActionScript
8 1 (0.54%) ActionScript 2.0
8 1 (0.54%) C
Qualifications
1 20 (10.81%) Degree
2 13 (7.03%) Microsoft Certification
3 12 (6.49%) CCNA
3 12 (6.49%) Cisco Certification
4 10 (5.41%) ITIL Certification
5 8 (4.32%) MCP
6 7 (3.78%) MCSA
6 7 (3.78%) Security Cleared
7 6 (3.24%) A+ Certification
7 6 (3.24%) SC Cleared
8 5 (2.70%) Computer Science Degree
8 5 (2.70%) DV Cleared
9 4 (2.16%) MCSE
10 3 (1.62%) Numerate Degree
11 1 (0.54%) AAT
11 1 (0.54%) ACCA
11 1 (0.54%) GIAC
11 1 (0.54%) SANS
Quality Assurance & Compliance
1 17 (9.19%) SLA
2 7 (3.78%) Sarbanes-Oxley
3 1 (0.54%) Actionable Recommendations
3 1 (0.54%) QA
System Software
1 65 (35.14%) Active Directory
2 19 (10.27%) VMware Infrastructure
3 15 (8.11%) XenApp
4 14 (7.57%) Hyper-V
5 13 (7.03%) Terminal Services
6 12 (6.49%) KVM
6 12 (6.49%) VMware Workstation
6 12 (6.49%) vSphere
6 12 (6.49%) XenServer
7 3 (1.62%) Virtual Machines
Systems Management
1 12 (6.49%) WSUS
1 12 (6.49%) ZABBIX
2 2 (1.08%) AirWatch
2 2 (1.08%) Backup Exec
3 1 (0.54%) EnCase
3 1 (0.54%) Host Intrusion Detection System
3 1 (0.54%) Network Intrusion Detection System
3 1 (0.54%) Norton AntiVirus
Vendors
1 78 (42.16%) Microsoft
2 31 (16.76%) VMware
3 22 (11.89%) SAP
4 19 (10.27%) Citrix
4 19 (10.27%) IBM
5 16 (8.65%) Cisco
6 12 (6.49%) F5
6 12 (6.49%) McAfee
7 11 (5.95%) Ab Initio
7 11 (5.95%) Vitria
7 11 (5.95%) webMethods
8 7 (3.78%) Salesforce.com
9 6 (3.24%) HP
10 5 (2.70%) NetApp
11 4 (2.16%) Lotus
12 3 (1.62%) Avaya
12 3 (1.62%) Google
12 3 (1.62%) Mitel
13 2 (1.08%) Bloomberg
13 2 (1.08%) CyberSource