Period
to 17 December 2018

The median annual salary for a Desktop Support was £24,000 in advertised job vacancies in South Wales during the 6 months to 17 December 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Desktop Support
Wales > South Wales
6 months to
17 Dec 2018
Same period 2017 Same period 2016
Rank 96 87 130
Rank change year-on-year -9 +43 +15
Permanent jobs requiring a Desktop Support 10 27 9
As % of all permanent IT jobs advertised in South Wales 0.63% 1.90% 0.43%
As % of the Job Titles category 0.65% 1.94% 0.43%
Number of salaries quoted 8 19 9
South Wales median annual salary £24,000 £30,000 £22,500
Median salary % change year-on-year -20.00% +33.33% +11.11%
10th Percentile £23,000 £22,500 £21,250
90th Percentile £25,000 £31,000 £25,050
Wales median annual salary £24,000 £30,000 £22,500
% change year-on-year -20.00% +33.33% +11.11%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in South Wales. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South Wales
Permanent vacancies in South Wales with a recognized job title 1,543 1,392 2,074
% of permanent IT jobs with a recognized job title 96.80% 98.10% 98.29%
Number of salaries quoted 1,290 1,240 1,864
South Wales median annual salary £40,000 £39,000 £37,500
Median salary % change year-on-year +2.56% +4.00% +7.14%
10th Percentile £24,225 £22,975 £22,500
90th Percentile £62,500 £55,349 £55,250
Wales median annual salary £40,000 £40,000 £37,500
% change year-on-year - +6.67% +7.14%

Desktop Support
Job Vacancy Trend in South Wales

Job postings that featured Desktop Support in the job title as a percentage of all IT jobs advertised in South Wales.

Job vacancy trend for Desktop Support in South Wales

Desktop Support
Salary Trend in South Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Desktop Support in South Wales.

Salary trend for Desktop Support in South Wales

Desktop Support
Job Locations in South Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Desktop Support within the South Wales region over the 6 months to 17 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newport +2 8 £24,000 -15.79%
Cardiff -24 2 £25,000 -16.67% 1
Desktop Support
Wales

Desktop Support Skill Set
Top 30 Co-occurring IT Skills in South Wales

For the 6 months to 17 December 2018, Desktop Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South Wales region featuring Desktop Support in the job title.

1 10 (100.00%) Windows
2 9 (90.00%) Active Directory
3 7 (70.00%) SC Cleared
3 7 (70.00%) Security Cleared
3 7 (70.00%) Microsoft
4 6 (60.00%) VPN
5 5 (50.00%) MS Exchange
5 5 (50.00%) Windows 7
6 4 (40.00%) Problem-Solving
6 4 (40.00%) SLA
6 4 (40.00%) VoIP
6 4 (40.00%) Service Delivery
6 4 (40.00%) Spreadsheet
6 4 (40.00%) Problem Management
6 4 (40.00%) SCCM
6 4 (40.00%) Wireless
7 3 (30.00%) Video Conferencing
7 3 (30.00%) Intranet
7 3 (30.00%) Break/Fix
7 3 (30.00%) Analytical Skills
8 2 (20.00%) Office 365
8 2 (20.00%) Decision-Making
8 2 (20.00%) MS Visio
9 1 (10.00%) Microsoft Office
9 1 (10.00%) MCSE
9 1 (10.00%) ADSL
9 1 (10.00%) LAN
9 1 (10.00%) Firewall
9 1 (10.00%) Management Information System
9 1 (10.00%) Microsoft Certification

Desktop Support Skill Set
Co-occurring IT Skills in South Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (50.00%) MS Exchange
Applications
1 4 (40.00%) Spreadsheet
2 2 (20.00%) MS Visio
3 1 (10.00%) Microsoft Office
Cloud Services
1 2 (20.00%) Office 365
Communications & Networking
1 6 (60.00%) VPN
2 4 (40.00%) VoIP
2 4 (40.00%) Wireless
3 3 (30.00%) Intranet
4 1 (10.00%) ADSL
4 1 (10.00%) Firewall
4 1 (10.00%) LAN
Miscellaneous
1 3 (30.00%) Analytical Skills
1 3 (30.00%) Video Conferencing
2 1 (10.00%) Management Information System
Operating Systems
1 10 (100.00%) Windows
2 5 (50.00%) Windows 7
3 1 (10.00%) Windows Server
3 1 (10.00%) Windows Server 2008
Processes & Methodologies
1 4 (40.00%) Problem Management
1 4 (40.00%) Problem-Solving
1 4 (40.00%) Service Delivery
2 3 (30.00%) Break/Fix
3 2 (20.00%) Decision-Making
4 1 (10.00%) Customer Engagement
Qualifications
1 7 (70.00%) SC Cleared
1 7 (70.00%) Security Cleared
2 1 (10.00%) MCSE
2 1 (10.00%) Microsoft Certification
Quality Assurance & Compliance
1 4 (40.00%) SLA
System Software
1 9 (90.00%) Active Directory
Systems Management
1 4 (40.00%) SCCM
Vendors
1 7 (70.00%) Microsoft