Period
to 16 January 2018

The median annual salary for a Desktop Support was £30,000 in advertised job vacancies in South Wales during the 6 months to 16 January 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Desktop Support
Wales > South Wales
6 months to
16 Jan 2018
Same period 2017 Same period 2016
Rank 82 125 144
Rank change year-on-year +43 +19 -11
Permanent jobs requiring a Desktop Support 27 7 2
As % of all permanent IT jobs advertised in South Wales 1.99% 0.36% 0.086%
As % of the Job Titles category 2.03% 0.36% 0.087%
Number of salaries quoted 18 7 2
South Wales median annual salary £30,000 £22,500 £20,250
Median salary % change year-on-year +33.33% +11.11% -38.64%
10th Percentile £25,125 £21,250 £18,425
90th Percentile £31,000 £26,350 £21,875
Wales median annual salary £30,000 £22,500 £21,000
% change year-on-year +33.33% +7.14% -36.36%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in South Wales. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South Wales
Permanent vacancies in South Wales with a recognized job title 1,331 1,919 2,287
% of permanent IT jobs with a recognized job title 97.94% 98.46% 98.07%
Number of salaries quoted 1,171 1,725 1,995
South Wales median annual salary £38,500 £37,500 £36,000
Median salary % change year-on-year +2.67% +4.17% +2.86%
10th Percentile £23,125 £22,500 £21,500
90th Percentile £55,349 £55,250 £52,750
Wales median annual salary £39,500 £37,500 £35,000
% change year-on-year +5.33% +7.14% -

Desktop Support
Job Vacancy Trend in South Wales

Job postings that featured Desktop Support in the job title as a percentage of all IT jobs advertised in South Wales.

Job vacancy trend for Desktop Support in South Wales

Desktop Support
Salary Trend in South Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Desktop Support in South Wales.

Salary trend for Desktop Support in South Wales

Desktop Support
Job Locations in South Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Desktop Support within the South Wales region over the 6 months to 16 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newport +13 16 £28,500 +26.67%
Cardiff +36 9 £30,000 +33.33%
Caerphilly - 1 £27,500 -
Torfaen - 1 £23,000 -
Desktop Support
Wales

Desktop Support Skill Set
Top 30 Co-occurring IT Skills in South Wales

For the 6 months to 16 January 2018, Desktop Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South Wales region featuring Desktop Support in the job title.

1 27 (100.00%) Windows
2 24 (88.89%) Microsoft
3 19 (70.37%) Microsoft Office
4 18 (66.67%) Active Directory
5 12 (44.44%) Windows 10
6 11 (40.74%) Windows 7
6 11 (40.74%) ITIL
7 10 (37.04%) SLA
8 9 (33.33%) MS Visio
8 9 (33.33%) Intel
9 7 (25.93%) People Management
10 6 (22.22%) Finance
10 6 (22.22%) VMware
10 6 (22.22%) Retail
10 6 (22.22%) SCCM
11 4 (14.81%) Skype for Business
11 4 (14.81%) Asset Management
11 4 (14.81%) Skype
11 4 (14.81%) Mobile Device Management
12 3 (11.11%) IaaS
12 3 (11.11%) Azure Active Directory
12 3 (11.11%) Problem Management
12 3 (11.11%) Mathematics
12 3 (11.11%) Agile Software Development
12 3 (11.11%) PaaS
12 3 (11.11%) Microsoft Azure
12 3 (11.11%) VMware Infrastructure
12 3 (11.11%) Android
12 3 (11.11%) Advertising
12 3 (11.11%) C

Desktop Support Skill Set
Co-occurring IT Skills in South Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (14.81%) Skype for Business
2 3 (11.11%) SharePoint
3 2 (7.41%) Exchange Server 2013
3 2 (7.41%) MS Exchange
4 1 (3.70%) IBM Notes
Applications
1 19 (70.37%) Microsoft Office
2 9 (33.33%) MS Visio
Cloud Services
1 3 (11.11%) Azure Active Directory
1 3 (11.11%) IaaS
1 3 (11.11%) Microsoft Azure
1 3 (11.11%) PaaS
Communications & Networking
1 4 (14.81%) Skype
2 3 (11.11%) VoIP
3 2 (7.41%) LAN
4 1 (3.70%) DHCP
4 1 (3.70%) DNS
4 1 (3.70%) PBX
4 1 (3.70%) VPN
General
1 6 (22.22%) Finance
1 6 (22.22%) Retail
2 3 (11.11%) Advertising
Miscellaneous
1 3 (11.11%) Management Information System
2 1 (3.70%) Analytical Skills
Operating Systems
1 27 (100.00%) Windows
2 12 (44.44%) Windows 10
3 11 (40.74%) Windows 7
4 3 (11.11%) Android
5 2 (7.41%) Windows Server 2012
6 1 (3.70%) Windows 8
6 1 (3.70%) Windows Server
6 1 (3.70%) Windows Server 2008
6 1 (3.70%) Windows XP
Processes & Methodologies
1 11 (40.74%) ITIL
2 7 (25.93%) People Management
3 4 (14.81%) Asset Management
3 4 (14.81%) Mobile Device Management
4 3 (11.11%) Agile Software Development
4 3 (11.11%) Mathematics
4 3 (11.11%) Problem Management
5 2 (7.41%) Change Control
6 1 (3.70%) CAD
6 1 (3.70%) Service Delivery
6 1 (3.70%) Stress Analysis
Programming Languages
1 3 (11.11%) C
Qualifications
1 2 (7.41%) A+ Certification
2 1 (3.70%) SC Cleared
2 1 (3.70%) Security Cleared
Quality Assurance & Compliance
1 10 (37.04%) SLA
System Software
1 18 (66.67%) Active Directory
2 3 (11.11%) VMware Infrastructure
Systems Management
1 6 (22.22%) SCCM
Vendors
1 24 (88.89%) Microsoft
2 9 (33.33%) Intel
3 6 (22.22%) VMware
4 2 (7.41%) Mitel
5 1 (3.70%) CheckPoint
5 1 (3.70%) Cisco
5 1 (3.70%) Ivanti
5 1 (3.70%) Lotus
5 1 (3.70%) McAfee