Period
to 18 November 2017

The median annual salary for a Desktop Support was £28,500 in advertised job vacancies in Wales during the 6 months to 18 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Desktop Support
UK > Wales
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 118 149 155
Rank change year-on-year +31 +6 -6
Permanent jobs requiring a Desktop Support 21 9 3
As % of all permanent IT jobs advertised in Wales 1.03% 0.34% 0.11%
As % of the Job Titles category 1.06% 0.35% 0.11%
Number of salaries quoted 16 9 3
Wales median annual salary £28,500 £22,500 £21,000
Median salary % change year-on-year +26.67% +7.14% -12.24%
10th Percentile £22,500 £21,250 £18,600
90th Percentile £30,500 £25,050 £38,400
UK median annual salary £30,000 £29,000 £29,000
% change year-on-year +3.45% - -3.33%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Wales. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Wales
Permanent vacancies in Wales with a recognized job title 1978 2549 2696
% of permanent IT jobs with a recognized job title 97.44% 96.63% 97.97%
Number of salaries quoted 1716 2208 2273
Wales median annual salary £40,000 £37,500 £35,000
Median salary % change year-on-year +6.67% +7.14% -
10th Percentile £22,875 £22,000 £22,250
90th Percentile £56,250 £55,250 £52,500
UK median annual salary £48,000 £47,500 £45,000
% change year-on-year +1.05% +5.56% -

Desktop Support
Job Vacancy Trend in Wales

Job postings that featured Desktop Support in the job title as a percentage of all IT jobs advertised in Wales.

Job vacancy trend for Desktop Support in Wales

Desktop Support
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Desktop Support in Wales.

Salary trend for Desktop Support in Wales

Desktop Support
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Desktop Support within the Wales region over the 6 months to 18 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales +45 20 £28,500 +26.67% 3
North Wales - 1 £21,000 -
Desktop Support
UK

Desktop Support Skill Set
Top 30 Co-occurring IT Skills in Wales

For the 6 months to 18 November 2017, Desktop Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Wales region featuring Desktop Support in the job title.

1 20 (95.24%) Windows
2 15 (71.43%) Microsoft
3 14 (66.67%) Active Directory
4 11 (52.38%) Microsoft Office
5 9 (42.86%) Windows 10
6 7 (33.33%) VMware
7 6 (28.57%) SLA
7 6 (28.57%) ITIL
7 6 (28.57%) Windows 7
8 5 (23.81%) SCCM
8 5 (23.81%) MS Visio
8 5 (23.81%) Intel
8 5 (23.81%) VoIP
9 4 (19.05%) Lotus
9 4 (19.05%) DNS
9 4 (19.05%) IBM Notes
9 4 (19.05%) Skype for Business
9 4 (19.05%) Skype
9 4 (19.05%) Windows Server
10 3 (14.29%) Stress Analysis
10 3 (14.29%) Mobile Device Management
10 3 (14.29%) Windows 8
10 3 (14.29%) Windows Server 2012
10 3 (14.29%) People Management
10 3 (14.29%) Asset Management
10 3 (14.29%) SC Cleared
10 3 (14.29%) Security Cleared
10 3 (14.29%) VMware Infrastructure
10 3 (14.29%) Mathematics
10 3 (14.29%) LANDesk

Desktop Support Skill Set
Co-occurring IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (19.05%) IBM Notes
1 4 (19.05%) Skype for Business
2 3 (14.29%) SharePoint
3 2 (9.52%) Exchange Server 2013
3 2 (9.52%) MS Exchange
Applications
1 11 (52.38%) Microsoft Office
2 5 (23.81%) MS Visio
Cloud Services
1 2 (9.52%) Azure Active Directory
1 2 (9.52%) IaaS
1 2 (9.52%) Microsoft Azure
1 2 (9.52%) PaaS
Communications & Networking
1 5 (23.81%) VoIP
2 4 (19.05%) DNS
2 4 (19.05%) Skype
3 3 (14.29%) DHCP
3 3 (14.29%) PBX
3 3 (14.29%) VPN
4 2 (9.52%) LAN
5 1 (4.76%) Firewall
General
1 3 (14.29%) Advertising
1 3 (14.29%) Finance
2 2 (9.52%) Retail
Miscellaneous
1 3 (14.29%) Management Information System
2 1 (4.76%) Analytical Skills
Operating Systems
1 20 (95.24%) Windows
2 9 (42.86%) Windows 10
3 6 (28.57%) Windows 7
4 4 (19.05%) Windows Server
5 3 (14.29%) Windows 8
5 3 (14.29%) Windows Server 2012
5 3 (14.29%) Windows XP
6 2 (9.52%) Android
Processes & Methodologies
1 6 (28.57%) ITIL
2 3 (14.29%) Asset Management
2 3 (14.29%) CAD
2 3 (14.29%) Mathematics
2 3 (14.29%) Mobile Device Management
2 3 (14.29%) People Management
2 3 (14.29%) Stress Analysis
3 2 (9.52%) Agile Software Development
3 2 (9.52%) Change Control
3 2 (9.52%) Problem Management
4 1 (4.76%) Incident Management
4 1 (4.76%) Patch Management
4 1 (4.76%) Server Patching
4 1 (4.76%) Vulnerability Scanning
Programming Languages
1 3 (14.29%) C
Qualifications
1 3 (14.29%) SC Cleared
1 3 (14.29%) Security Cleared
2 2 (9.52%) A+ Certification
Quality Assurance & Compliance
1 6 (28.57%) SLA
System Software
1 14 (66.67%) Active Directory
2 3 (14.29%) VMware Infrastructure
Systems Management
1 5 (23.81%) SCCM
Vendors
1 15 (71.43%) Microsoft
2 7 (33.33%) VMware
3 5 (23.81%) Intel
4 4 (19.05%) Lotus
5 3 (14.29%) CheckPoint
5 3 (14.29%) Cisco
5 3 (14.29%) LANDesk
5 3 (14.29%) McAfee
6 2 (9.52%) Mitel
7 1 (4.76%) ServiceNow