Period
to 9 December 2019

The following table provides summary statistics for permanent job vacancies advertised in South Wales with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 9 December 2019 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
Wales > South Wales
6 months to
9 Dec 2019
Same period 2018 Same period 2017
Rank 53 71 52
Rank change year-on-year +18 -19 +3
Permanent jobs citing SLA 68 46 58
As % of all permanent IT jobs advertised in South Wales 4.08% 2.89% 4.07%
As % of the Quality Assurance & Compliance category 37.16% 26.90% 37.42%
Number of salaries quoted 63 41 48
South Wales median annual salary £37,500 £28,500 £28,500
Median salary % change year-on-year +31.58% - +5.56%
10th Percentile £26,250 £21,250 £22,950
90th Percentile £43,750 £47,500 £50,875
Wales median annual salary £37,500 £30,000 £30,000
% change year-on-year +25.00% - +11.11%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in South Wales with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
South Wales
Permanent vacancies with a requirement for quality assurance or compliance skills 183 171 155
As % of all permanent IT jobs advertised in South Wales 10.98% 10.74% 10.88%
Number of salaries quoted 177 153 130
South Wales median annual salary £42,500 £40,000 £37,500
Median salary % change year-on-year +6.25% +6.67% +7.14%
10th Percentile £30,000 £24,300 £24,000
90th Percentile £61,250 £65,600 £58,750
Wales median annual salary £42,500 £37,500 £34,950
% change year-on-year +13.33% +7.30% -0.14%

SLA
Job Vacancy Trend in South Wales

Job postings citing SLA as a percentage of all IT jobs advertised in South Wales.

Job vacancy trend for SLA in South Wales

SLA
Salary Trend in South Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in South Wales.

Salary trend for SLA in South Wales

SLA
Salary Histogram in South Wales

The salary distribution of IT jobs citing SLA in South Wales over the 6 months to 9 December 2019.

Salary histogram for SLA in South Wales

SLA
Job Locations in South Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the South Wales region over the 6 months to 9 December 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cardiff -9 33 £37,500 +25.00% 5
Newport +14 30 £38,250 +59.38% 4
Bridgend +3 2 - -
Neath Port Talbot -6 2 £22,500 -55.00%
Caerphilly +3 1 £35,000 +66.67% 2
SLA
Wales

For the 6 months to 9 December 2019, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South Wales region with a requirement for SLA.

1 43 (63.24%) Windows
1 43 (63.24%) Microsoft
2 33 (48.53%) Active Directory
3 30 (44.12%) Windows Server
4 26 (38.24%) Office 365
4 26 (38.24%) VMware
5 24 (35.29%) Finance
5 24 (35.29%) WAN
5 24 (35.29%) ITIL
6 23 (33.82%) VMware Infrastructure
7 21 (30.88%) LAN
8 20 (29.41%) DHCP
9 19 (27.94%) DNS
10 17 (25.00%) VPN
11 14 (20.59%) Microsoft Office
12 13 (19.12%) Linux
12 13 (19.12%) Advertising
12 13 (19.12%) Firewall
12 13 (19.12%) AWS
12 13 (19.12%) Analytical Skills
12 13 (19.12%) Problem-Solving
13 12 (17.65%) Skype
13 12 (17.65%) Azure
13 12 (17.65%) Skype for Business
13 12 (17.65%) ITIL Certification
13 12 (17.65%) SQL
14 11 (16.18%) VoIP
14 11 (16.18%) MS Exchange
14 11 (16.18%) Microsoft Certification
14 11 (16.18%) High Availability

SLA
Co-occurring IT Skills in South Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (17.65%) Skype for Business
2 11 (16.18%) MS Exchange
3 10 (14.71%) Exchange Server 2010
4 8 (11.76%) SharePoint
5 7 (10.29%) IIS
6 1 (1.47%) SAS
Applications
1 14 (20.59%) Microsoft Office
2 1 (1.47%) MS Visio
Business Applications
1 6 (8.82%) Dynamics CRM
Cloud Services
1 26 (38.24%) Office 365
2 13 (19.12%) AWS
3 12 (17.65%) Azure
4 7 (10.29%) Cloud Computing
Communications & Networking
1 24 (35.29%) WAN
2 21 (30.88%) LAN
3 20 (29.41%) DHCP
4 19 (27.94%) DNS
5 17 (25.00%) VPN
6 13 (19.12%) Firewall
7 12 (17.65%) Skype
8 11 (16.18%) VoIP
9 10 (14.71%) TCP/IP
10 8 (11.76%) WLAN
11 3 (4.41%) Wireless
12 2 (2.94%) HSRP
12 2 (2.94%) IPv4
12 2 (2.94%) VRRP
13 1 (1.47%) NAS
13 1 (1.47%) Network Security
13 1 (1.47%) SAN
13 1 (1.47%) Unified Communications
Database & Business Intelligence
1 7 (10.29%) Amazon RDS
2 6 (8.82%) SQL Server
General
1 24 (35.29%) Finance
2 13 (19.12%) Advertising
3 8 (11.76%) Telecoms
4 4 (5.88%) Games
Job Titles
1 16 (23.53%) Analyst
1 16 (23.53%) Support Engineer
2 12 (17.65%) 3rd Line Engineer
3 8 (11.76%) 2nd Line Engineer
3 8 (11.76%) 2nd Line Support
3 8 (11.76%) 2nd Line Support Engineer
3 8 (11.76%) 3rd Line Support
3 8 (11.76%) Consultant
3 8 (11.76%) Service Analyst
3 8 (11.76%) Technical Consultant
4 7 (10.29%) 3rd Line Support Engineer
4 7 (10.29%) Administrator
4 7 (10.29%) Senior Systems Administrator
4 7 (10.29%) Systems Administrator
5 6 (8.82%) CRM Officer
5 6 (8.82%) Development Officer
5 6 (8.82%) Service Transition Analyst
5 6 (8.82%) Transition Analyst
6 5 (7.35%) Infrastructure Consultant
6 5 (7.35%) Technical Infrastructure Consultant
Libraries, Frameworks & Software Standards
1 6 (8.82%) .NET
1 6 (8.82%) ASP.NET
2 1 (1.47%) 802.1X
2 1 (1.47%) Regular Expression
Miscellaneous
1 13 (19.12%) Analytical Skills
2 9 (13.24%) Virtual Team
3 7 (10.29%) Clustering
3 7 (10.29%) Hybrid Cloud
3 7 (10.29%) Replication
4 3 (4.41%) Credit Risk
4 3 (4.41%) Driving Licence
5 2 (2.94%) Fibre Optics
5 2 (2.94%) Mobile App
5 2 (2.94%) Self-Motivation
5 2 (2.94%) User Experience
6 1 (1.47%) Data Centre
Operating Systems
1 43 (63.24%) Windows
2 30 (44.12%) Windows Server
3 13 (19.12%) Linux
4 10 (14.71%) Windows Server 2012
5 4 (5.88%) Windows Server 2008
6 2 (2.94%) Windows 10
7 1 (1.47%) CentOS
7 1 (1.47%) FreeBSD
7 1 (1.47%) Ubuntu
7 1 (1.47%) Unix
7 1 (1.47%) Windows 7
Processes & Methodologies
1 24 (35.29%) ITIL
2 13 (19.12%) Problem-Solving
3 11 (16.18%) High Availability
4 9 (13.24%) Project Delivery
5 8 (11.76%) Project Management
6 7 (10.29%) Identity Management
6 7 (10.29%) Software Deployment
7 6 (8.82%) Agile Software Development
7 6 (8.82%) CRM
7 6 (8.82%) Disaster Recovery
8 5 (7.35%) Data Analysis
9 4 (5.88%) Transition Management
10 3 (4.41%) Asset Management
10 3 (4.41%) B2B
10 3 (4.41%) Business Intelligence
10 3 (4.41%) Infrastructure Engineering
10 3 (4.41%) Patch Management
10 3 (4.41%) Process Improvement
11 2 (2.94%) Change Management
11 2 (2.94%) ITSM
Programming Languages
1 12 (17.65%) SQL
2 10 (14.71%) PowerShell
3 6 (8.82%) C#
4 3 (4.41%) Python
Qualifications
1 12 (17.65%) ITIL Certification
2 11 (16.18%) Microsoft Certification
3 10 (14.71%) Degree
3 10 (14.71%) Security Cleared
4 7 (10.29%) MCSA
4 7 (10.29%) MCSE
5 5 (7.35%) AWS Certification
6 1 (1.47%) CCNA
6 1 (1.47%) Cisco Certification
6 1 (1.47%) CISSP
6 1 (1.47%) DBS Check
Quality Assurance & Compliance
1 9 (13.24%) ISO/IEC 27001
2 8 (11.76%) Cyber Essentials
3 1 (1.47%) ISO 9001
System Software
1 33 (48.53%) Active Directory
2 23 (33.82%) VMware Infrastructure
3 10 (14.71%) Hyper-V
Systems Management
1 9 (13.24%) SCCM
2 6 (8.82%) SCOM
Vendors
1 43 (63.24%) Microsoft
2 26 (38.24%) VMware
3 8 (11.76%) BroadSoft
4 7 (10.29%) Veeam
5 4 (5.88%) Polycom
5 4 (5.88%) Sonus
6 3 (4.41%) Oracle
6 3 (4.41%) Red Hat
7 2 (2.94%) SAP
7 2 (2.94%) Sophos
8 1 (1.47%) Avaya
8 1 (1.47%) Cisco