Period
to 6 August 2020

The following table provides summary statistics for permanent job vacancies advertised in South Wales with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 6 August 2020 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
Wales > South Wales
6 months to
6 Aug 2020
Same period 2019 Same period 2018
Rank 51 65 71
Rank change year-on-year +14 +6 -20
Permanent jobs citing SLA 36 45 41
As % of all permanent jobs advertised in South Wales 4.08% 2.93% 2.87%
As % of the Quality Assurance & Compliance category 34.62% 19.15% 25.63%
Number of salaries quoted 33 42 41
Median annual salary £35,000 £38,500 £30,000
Median salary % change year-on-year -9.09% +28.33% -14.29%
10th Percentile £21,050 £24,100 £20,500
90th Percentile £54,250 £58,625 £66,250
Wales median annual salary £36,750 £38,000 £30,000
% change year-on-year -3.29% +26.67% -14.29%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in South Wales with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
South Wales
Permanent vacancies with a requirement for quality assurance or compliance skills 104 235 160
As % of all permanent IT jobs advertised in South Wales 11.78% 15.30% 11.20%
Number of salaries quoted 84 218 140
Median annual salary £40,571 £42,750 £41,500
Median salary % change year-on-year -5.10% +3.01% +1.22%
10th Percentile £27,500 £28,675 £21,475
90th Percentile £54,250 £57,500 £65,000
Wales median annual salary £40,000 £42,750 £37,500
% change year-on-year -6.43% +14.00% -6.25%

SLA
Job Vacancy Trend in South Wales

Job postings citing SLA as a proportion of all IT jobs advertised in South Wales.

Job vacancy trend for SLA in South Wales

SLA
Salary Trend in South Wales

3-month moving average salary quoted in jobs citing SLA in South Wales.

Salary trend for SLA in South Wales

SLA
Salary Histogram in South Wales

Salary distribution for jobs citing SLA in South Wales over the 6 months to 6 August 2020.

Salary histogram for SLA in South Wales

SLA
Job Locations in South Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the South Wales region over the 6 months to 6 August 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cardiff +34 24 £39,500 -3.07% 2
Newport -17 7 £30,000 -21.05%
Neath Port Talbot +4 2 £31,250 -40.48%
Merthyr Tydfil +1 2 £41,905 +31.98%
Torfaen - 1 £36,000 -
SLA
Wales

For the 6 months to 6 August 2020, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South Wales region with a requirement for SLA.

1 21 (58.33%) Microsoft
1 21 (58.33%) Finance
2 20 (55.56%) Problem-Solving
3 19 (52.78%) ITIL
3 19 (52.78%) Azure
4 17 (47.22%) WAN
5 16 (44.44%) Mentoring
5 16 (44.44%) Proactive Monitoring
6 15 (41.67%) Creative Thinking
6 15 (41.67%) Skype
6 15 (41.67%) Virtual Machines
6 15 (41.67%) Customer Requirements
6 15 (41.67%) Skype for Business
6 15 (41.67%) SCVMM
6 15 (41.67%) Hyper-V
6 15 (41.67%) LAN
6 15 (41.67%) VPN
7 13 (36.11%) VMware
8 12 (33.33%) Cisco
8 12 (33.33%) VMware Infrastructure
9 11 (30.56%) VMware ESXi
9 11 (30.56%) Active Directory
9 11 (30.56%) Infrastructure Engineering
10 10 (27.78%) Telecoms
10 10 (27.78%) Windows
10 10 (27.78%) Unified Communications
11 9 (25.00%) Office 365
11 9 (25.00%) SQL
11 9 (25.00%) Microsoft Office
12 8 (22.22%) Windows Server

SLA
Co-occurring IT Skills in South Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (41.67%) Skype for Business
2 6 (16.67%) SharePoint
3 5 (13.89%) IIS
4 1 (2.78%) MS Exchange
Applications
1 9 (25.00%) Microsoft Office
2 1 (2.78%) Microsoft PowerPoint
Cloud Services
1 19 (52.78%) Azure
2 9 (25.00%) Office 365
3 3 (8.33%) Power Platform
4 2 (5.56%) AWS
4 2 (5.56%) Azure Active Directory
Communications & Networking
1 17 (47.22%) WAN
2 15 (41.67%) LAN
2 15 (41.67%) Skype
2 15 (41.67%) VPN
3 10 (27.78%) Unified Communications
4 7 (19.44%) DHCP
5 6 (16.67%) Wireless
6 5 (13.89%) DNS
7 3 (8.33%) Firewall
7 3 (8.33%) TCP/IP
8 2 (5.56%) SAN
8 2 (5.56%) VLAN
9 1 (2.78%) Cisco Firepower
9 1 (2.78%) PBX
9 1 (2.78%) RTP
9 1 (2.78%) VoIP
9 1 (2.78%) Wi-Fi
Database & Business Intelligence
1 5 (13.89%) Amazon RDS
2 3 (8.33%) Data Warehouse
2 3 (8.33%) Power BI
Development Applications
1 1 (2.78%) JIRA
General
1 21 (58.33%) Finance
2 10 (27.78%) Telecoms
3 3 (8.33%) Advertising
Job Titles
1 11 (30.56%) Infrastructure Engineer
2 8 (22.22%) Analyst
3 6 (16.67%) 2nd Line Engineer
3 6 (16.67%) Applications Engineer
4 5 (13.89%) Audio Engineer
4 5 (13.89%) Senior Infrastructure Engineer
4 5 (13.89%) Voice Engineer
5 4 (11.11%) IT Manager
5 4 (11.11%) IT Support
6 3 (8.33%) Business Intelligence Analyst
6 3 (8.33%) Service Manager
7 2 (5.56%) IT Services Manager
7 2 (5.56%) IT Support Technician
7 2 (5.56%) IT Technician
7 2 (5.56%) Support Analyst
7 2 (5.56%) Support Technician
8 1 (2.78%) Head of IT
8 1 (2.78%) IT Operations Manager
8 1 (2.78%) Security Manager
8 1 (2.78%) Supplier Manager
Libraries, Frameworks & Software Standards
1 1 (2.78%) Middleware
Miscellaneous
1 6 (16.67%) Analytical Skills
2 5 (13.89%) Clustering
2 5 (13.89%) Replication
3 3 (8.33%) Self-Motivation
4 2 (5.56%) Mobile App
4 2 (5.56%) User Experience
5 1 (2.78%) Handset
5 1 (2.78%) iPad
5 1 (2.78%) iSeries
5 1 (2.78%) Management Information System
5 1 (2.78%) Public Cloud
Operating Systems
1 10 (27.78%) Windows
2 8 (22.22%) Windows 10
2 8 (22.22%) Windows Server
3 7 (19.44%) Windows Server 2012
4 5 (13.89%) Windows Server 2008
4 5 (13.89%) Windows Server 2016
4 5 (13.89%) Windows Server 2019
5 1 (2.78%) Apple iOS
5 1 (2.78%) Linux
5 1 (2.78%) Windows 7
Processes & Methodologies
1 20 (55.56%) Problem-Solving
2 19 (52.78%) ITIL
3 16 (44.44%) Mentoring
3 16 (44.44%) Proactive Monitoring
4 15 (41.67%) Creative Thinking
4 15 (41.67%) Customer Requirements
5 11 (30.56%) Infrastructure Engineering
6 4 (11.11%) Business Intelligence
6 4 (11.11%) Data Modelling
7 3 (8.33%) Agile Software Development
7 3 (8.33%) Data Analysis
7 3 (8.33%) Problem Management
8 2 (5.56%) Collaborative Working
8 2 (5.56%) Data Security
8 2 (5.56%) Incident Management
8 2 (5.56%) ITSM
8 2 (5.56%) People Management
8 2 (5.56%) Preventative Maintenance
8 2 (5.56%) Risk Management
8 2 (5.56%) Root Cause Analysis
Programming Languages
1 9 (25.00%) SQL
Qualifications
1 2 (5.56%) CCNA
1 2 (5.56%) Cisco Certification
1 2 (5.56%) Degree
2 1 (2.78%) ITIL Certification
System Software
1 15 (41.67%) Hyper-V
1 15 (41.67%) Virtual Machines
2 12 (33.33%) VMware Infrastructure
3 11 (30.56%) Active Directory
3 11 (30.56%) VMware ESXi
4 2 (5.56%) Virtual Desktop
4 2 (5.56%) XenApp
4 2 (5.56%) XenDesktop
5 1 (2.78%) BitLocker
5 1 (2.78%) Firmware
5 1 (2.78%) vSphere
Systems Management
1 15 (41.67%) SCVMM
2 1 (2.78%) SCCM
Vendors
1 21 (58.33%) Microsoft
2 13 (36.11%) VMware
3 12 (33.33%) Cisco
4 5 (13.89%) Dialogic
4 5 (13.89%) Veeam
5 2 (5.56%) Citrix
5 2 (5.56%) Fortinet
5 2 (5.56%) SAP
6 1 (2.78%) Apple
6 1 (2.78%) Becrypt
6 1 (2.78%) HP
6 1 (2.78%) McAfee
6 1 (2.78%) Mitel
6 1 (2.78%) MobileIron
6 1 (2.78%) Remedy