Period
to 15 December 2019

The median annual salary for a 2nd Line Support was £25,750 in advertised job vacancies in Southampton during the 6 months to 15 December 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
Hampshire > Southampton
6 months to
15 Dec 2019
Same period 2018 Same period 2017
Rank 105 100 124
Rank change year-on-year -5 +24 -17
Permanent jobs requiring a 2nd Line Support 21 10 8
As % of all permanent IT jobs advertised in Southampton 1.35% 0.75% 0.48%
As % of the Job Titles category 1.37% 0.79% 0.50%
Number of salaries quoted 20 9 8
Southampton median annual salary £25,750 £27,500 £21,000
Median salary % change year-on-year -6.36% +30.95% -8.70%
10th Percentile £22,000 £23,500 £20,500
90th Percentile £40,750 £36,000 £28,200
Hampshire median annual salary £25,500 £28,500 £27,000
% change year-on-year -10.53% +5.56% +8.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Southampton. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Southampton
Permanent vacancies in Southampton with a recognized job title 1,530 1,270 1,603
% of permanent IT jobs with a recognized job title 98.33% 95.63% 96.45%
Number of salaries quoted 1,348 1,051 1,459
Southampton median annual salary £42,500 £42,000 £37,500
Median salary % change year-on-year +1.19% +12.00% -11.76%
10th Percentile £26,250 £26,250 £24,150
90th Percentile £66,250 £65,000 £57,500
Hampshire median annual salary £45,000 £45,000 £40,905
% change year-on-year - +10.01% +2.26%

2nd Line Support
Job Vacancy Trend in Southampton

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in Southampton.

Job vacancy trend for 2nd Line Support in Southampton

2nd Line Support
Salary Trend in Southampton

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in Southampton.

Salary trend for 2nd Line Support in Southampton

2nd Line Support
Salary Histogram in Southampton

The salary distribution of IT jobs citing 2nd Line Support in Southampton over the 6 months to 15 December 2019.

Salary histogram for 2nd Line Support in Southampton

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in Southampton

For the 6 months to 15 December 2019, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Southampton region featuring 2nd Line Support in the job title.

1 21 (100.00%) Windows
2 13 (61.90%) Windows 10
2 13 (61.90%) Active Directory
3 12 (57.14%) Windows 7
4 11 (52.38%) Microsoft
5 9 (42.86%) Firewall
6 8 (38.10%) Microsoft Office
6 8 (38.10%) Windows Server 2012
6 8 (38.10%) Windows Server
7 7 (33.33%) ITIL
7 7 (33.33%) LAN
7 7 (33.33%) WAN
7 7 (33.33%) TCP/IP
8 6 (28.57%) VoIP
8 6 (28.57%) Office 365
9 5 (23.81%) Cisco CUCM
9 5 (23.81%) Windows 8
9 5 (23.81%) Samsung
9 5 (23.81%) Exchange Server 2010
9 5 (23.81%) Windows Server 2008
9 5 (23.81%) Mitel
9 5 (23.81%) Telecoms
9 5 (23.81%) Law
9 5 (23.81%) Cisco
9 5 (23.81%) Avaya
9 5 (23.81%) HP
9 5 (23.81%) Dell
9 5 (23.81%) PSTN
9 5 (23.81%) MS Exchange
9 5 (23.81%) Broadband

2nd Line Support Skill Set
Co-occurring IT Skills in Southampton by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (23.81%) Exchange Server 2010
1 5 (23.81%) MS Exchange
2 3 (14.29%) IIS
Applications
1 8 (38.10%) Microsoft Office
Cloud Services
1 6 (28.57%) Office 365
Communications & Networking
1 9 (42.86%) Firewall
2 7 (33.33%) LAN
2 7 (33.33%) TCP/IP
2 7 (33.33%) WAN
3 6 (28.57%) VoIP
4 5 (23.81%) Broadband
4 5 (23.81%) PSTN
5 4 (19.05%) DHCP
5 4 (19.05%) DNS
6 3 (14.29%) Wi-Fi
Database & Business Intelligence
1 3 (14.29%) SQL Server
General
1 5 (23.81%) Law
1 5 (23.81%) Telecoms
Operating Systems
1 21 (100.00%) Windows
2 13 (61.90%) Windows 10
3 12 (57.14%) Windows 7
4 8 (38.10%) Windows Server
4 8 (38.10%) Windows Server 2012
5 5 (23.81%) Windows 8
5 5 (23.81%) Windows Server 2008
Processes & Methodologies
1 7 (33.33%) ITIL
2 3 (14.29%) Problem Management
2 3 (14.29%) Problem-Solving
2 3 (14.29%) Technical Analysis
Programming Languages
1 4 (19.05%) SQL
Qualifications
1 3 (14.29%) Degree
1 3 (14.29%) Microsoft Certification
2 1 (4.76%) Security Cleared
Quality Assurance & Compliance
1 4 (19.05%) PCI DSS
System Software
1 13 (61.90%) Active Directory
Systems Management
1 5 (23.81%) Cisco CUCM
Vendors
1 11 (52.38%) Microsoft
2 5 (23.81%) Avaya
2 5 (23.81%) Cisco
2 5 (23.81%) Dell
2 5 (23.81%) HP
2 5 (23.81%) Mitel
2 5 (23.81%) Samsung