Period
to 18 November 2017

The median annual salary for a 2nd Line Support was £27,000 in advertised job vacancies in Hampshire during the 6 months to 18 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
South East > Hampshire
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 153 170 162
Rank change year-on-year +17 -8 +18
Permanent jobs requiring a 2nd Line Support 107 105 120
As % of all permanent IT jobs advertised in Hampshire 1.71% 1.53% 1.66%
As % of the Job Titles category 1.77% 1.58% 1.69%
Number of salaries quoted 105 113 117
Hampshire median annual salary £27,000 £25,000 £28,000
Median salary % change year-on-year +8.00% -10.71% +9.80%
10th Percentile £20,500 £20,150 £21,250
90th Percentile £35,000 £29,950 £40,250
South East median annual salary £26,000 £27,000 £26,500
% change year-on-year -3.70% +1.89% +1.92%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Hampshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Hampshire
Permanent vacancies in Hampshire with a recognized job title 6052 6664 7083
% of permanent IT jobs with a recognized job title 96.49% 97.06% 97.76%
Number of salaries quoted 5240 5726 5941
Hampshire median annual salary £42,000 £40,000 £42,500
Median salary % change year-on-year +5.00% -5.88% +6.25%
10th Percentile £24,750 £25,000 £24,000
90th Percentile £65,000 £61,250 £62,500
South East median annual salary £45,000 £45,000 £44,000
% change year-on-year - +2.27% +3.53%

2nd Line Support
Job Vacancy Trend in Hampshire

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in Hampshire.

Job vacancy trend for 2nd Line Support in Hampshire

2nd Line Support
Salary Trend in Hampshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in Hampshire.

Salary trend for 2nd Line Support in Hampshire

2nd Line Support
Salary Histogram in Hampshire

The salary distribution of IT jobs citing 2nd Line Support in Hampshire over the 6 months to 18 November 2017.

Salary histogram for 2nd Line Support in Hampshire

2nd Line Support
Job Locations in Hampshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Hampshire region over the 6 months to 18 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Portsmouth +14 36 £27,000 +20.00% 2
Farnborough -2 20 £27,500 +10.00%
Basingstoke +14 17 £28,000 +7.69%
Fareham +5 9 £17,500 -25.53% 1
Southampton -11 8 £21,000 -8.70%
Eastleigh - 5 £27,000 -
Gosport - 3 £26,000 -
Hook - 2 £30,000 -
Aldershot - 1 £27,500 -
2nd Line Support
South East

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in Hampshire

For the 6 months to 18 November 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Hampshire region featuring 2nd Line Support in the job title.

1 79 (73.83%) Windows
2 77 (71.96%) Microsoft
3 66 (61.68%) Active Directory
3 66 (61.68%) Windows Server
4 35 (32.71%) VMware
5 27 (25.23%) Windows 10
5 27 (25.23%) Windows Server 2008
6 26 (24.30%) Linux
7 25 (23.36%) Microsoft Office
8 23 (21.50%) SQL
8 23 (21.50%) SLA
8 23 (21.50%) Firewall
9 22 (20.56%) Windows Server 2012
10 21 (19.63%) ITIL
11 20 (18.69%) Cisco
11 20 (18.69%) TCP/IP
12 19 (17.76%) Wi-Fi
13 18 (16.82%) MS Exchange
13 18 (16.82%) LAN
13 18 (16.82%) WAN
13 18 (16.82%) Office 365
14 16 (14.95%) VPN
14 16 (14.95%) VMware Infrastructure
14 16 (14.95%) Windows 7
15 15 (14.02%) Problem Management
16 14 (13.08%) Microsoft Azure
17 13 (12.15%) DNS
17 13 (12.15%) DHCP
17 13 (12.15%) Service Delivery
18 12 (11.21%) Security Cleared

2nd Line Support Skill Set
Co-occurring IT Skills in Hampshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (16.82%) MS Exchange
2 8 (7.48%) Exchange Server 2007
3 7 (6.54%) IIS
4 3 (2.80%) Exchange Server 2010
4 3 (2.80%) Exchange Server 2013
5 2 (1.87%) SharePoint
5 2 (1.87%) Skype for Business
6 1 (0.93%) Blackberry Enterprise Server
Applications
1 25 (23.36%) Microsoft Office
2 2 (1.87%) Microsoft Excel
3 1 (0.93%) S-PLUS
Business Applications
1 6 (5.61%) NetSuite
2 2 (1.87%) Dynamics CRM
Cloud Services
1 18 (16.82%) Office 365
2 14 (13.08%) Microsoft Azure
3 4 (3.74%) Azure Active Directory
4 2 (1.87%) IaaS
Communications & Networking
1 23 (21.50%) Firewall
2 20 (18.69%) TCP/IP
3 19 (17.76%) Wi-Fi
4 18 (16.82%) LAN
4 18 (16.82%) WAN
5 16 (14.95%) VPN
6 13 (12.15%) DHCP
6 13 (12.15%) DNS
7 10 (9.35%) VoIP
8 7 (6.54%) WLAN
9 6 (5.61%) IPsec
9 6 (5.61%) OpenVPN
9 6 (5.61%) VLAN
10 2 (1.87%) Internet
10 2 (1.87%) SAN
10 2 (1.87%) Skype
11 1 (0.93%) HTTP
11 1 (0.93%) ICMP
11 1 (0.93%) SMTP
11 1 (0.93%) Telnet
Database & Business Intelligence
1 6 (5.61%) SQL Server
2 1 (0.93%) Relational Database
General
1 11 (10.28%) Finance
2 7 (6.54%) Retail
3 3 (2.80%) German Language
4 2 (1.87%) Dutch Language
5 1 (0.93%) Law
Libraries, Frameworks & Software Standards
1 8 (7.48%) HTML
Miscellaneous
1 7 (6.54%) EPoS
2 3 (2.80%) Clustering
3 1 (0.93%) Analytical Skills
3 1 (0.93%) Blackberry
3 1 (0.93%) Data Centre
Operating Systems
1 79 (73.83%) Windows
2 66 (61.68%) Windows Server
3 27 (25.23%) Windows 10
3 27 (25.23%) Windows Server 2008
4 26 (24.30%) Linux
5 22 (20.56%) Windows Server 2012
6 16 (14.95%) Windows 7
7 7 (6.54%) Apple iOS
8 6 (5.61%) Red Hat Enterprise Linux
9 5 (4.67%) Ubuntu
9 5 (4.67%) Windows 8
10 2 (1.87%) CentOS
11 1 (0.93%) Android
11 1 (0.93%) Windows 2000 Server
11 1 (0.93%) Windows Vista
11 1 (0.93%) Windows XP
Processes & Methodologies
1 21 (19.63%) ITIL
2 15 (14.02%) Problem Management
3 13 (12.15%) Service Delivery
4 8 (7.48%) Stakeholder Management
5 6 (5.61%) ERP
5 6 (5.61%) Identity Management
6 5 (4.67%) Incident Management
6 5 (4.67%) ITIL V3
6 5 (4.67%) Performance Monitoring
7 4 (3.74%) CRM
7 4 (3.74%) Mobile Device Management
8 2 (1.87%) Customer-Centricity
8 2 (1.87%) Facilities Management
8 2 (1.87%) High Availability
8 2 (1.87%) Release Management
8 2 (1.87%) Runbook
8 2 (1.87%) Service Management
8 2 (1.87%) Time Management
9 1 (0.93%) Data Centre Operations
9 1 (0.93%) Server Virtualisation
Programming Languages
1 23 (21.50%) SQL
2 2 (1.87%) PowerShell
Qualifications
1 12 (11.21%) Security Cleared
2 11 (10.28%) SC Cleared
3 8 (7.48%) MCSE
3 8 (7.48%) Microsoft Certification
4 5 (4.67%) MCP
5 3 (2.80%) MCSA
5 3 (2.80%) VERITAS Certified Professional (VCP)
5 3 (2.80%) VMware Certified Professional (VCP)
6 2 (1.87%) CCNA
6 2 (1.87%) Cisco Certification
6 2 (1.87%) Degree
6 2 (1.87%) DV Cleared
6 2 (1.87%) ITIL Foundation Certificate
7 1 (0.93%) Network+ Certification
Quality Assurance & Compliance
1 23 (21.50%) SLA
2 8 (7.48%) ISO/IEC 20000
System Software
1 66 (61.68%) Active Directory
2 16 (14.95%) VMware Infrastructure
3 10 (9.35%) Hyper-V
4 6 (5.61%) KVM
4 6 (5.61%) NFS
4 6 (5.61%) oVirt
4 6 (5.61%) pfSense
4 6 (5.61%) Samba
5 5 (4.67%) VMware ESXi
5 5 (4.67%) VMware Workstation
6 2 (1.87%) Virtual Machines
7 1 (0.93%) XenApp
Systems Management
1 8 (7.48%) WSUS
2 6 (5.61%) Bacula
3 5 (4.67%) vCenter Server
4 3 (2.80%) Backup Exec
4 3 (2.80%) Symantec Endpoint Protection
4 3 (2.80%) Symantec Enterprise Vault
4 3 (2.80%) Tivoli Storage Manager
Vendors
1 77 (71.96%) Microsoft
2 35 (32.71%) VMware
3 20 (18.69%) Cisco
4 8 (7.48%) Red Hat
5 7 (6.54%) HP
5 7 (6.54%) Sophos
6 6 (5.61%) Atlassian
6 6 (5.61%) Dell
6 6 (5.61%) Oracle
7 5 (4.67%) Apple
8 3 (2.80%) Altiris
8 3 (2.80%) Citrix
8 3 (2.80%) F5
8 3 (2.80%) Forcepoint
8 3 (2.80%) Juniper
8 3 (2.80%) Symantec
8 3 (2.80%) Veritas
9 2 (1.87%) NetApp
10 1 (0.93%) SAP
10 1 (0.93%) Veeam