Customer Service Jobs in Southampton

Customer Service
Hampshire > Southampton

The following table provides summary statistics for permanent job vacancies advertised in Southampton with a requirement for Customer Service skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Service over the 6 months to 29 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
29 Apr 2024
Same period 2023 Same period 2022
Rank 22 22 46
Rank change year-on-year 0 +24 +1
Permanent jobs citing Customer Service 66 70 73
As % of all permanent jobs advertised in Southampton 7.78% 8.92% 5.96%
As % of the Processes & Methodologies category 9.39% 9.45% 6.17%
Number of salaries quoted 57 58 54
10th Percentile £21,250 £22,100 £24,250
25th Percentile £25,250 £26,825 £27,000
Median annual salary (50th Percentile) £32,000 £31,750 £35,000
Median % change year-on-year +0.79% -9.29% +16.67%
75th Percentile £47,500 £71,250 £48,438
90th Percentile £56,000 £80,000 £53,750
Hampshire median annual salary £29,000 £30,000 £34,000
% change year-on-year -3.33% -11.76% -2.86%

All Process and Methodology Skills
Southampton

Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Southampton with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 703 741 1,184
As % of all permanent jobs advertised in Southampton 82.90% 94.39% 96.73%
Number of salaries quoted 604 551 975
10th Percentile £28,750 £28,750 £32,500
25th Percentile £32,500 £37,500 £38,750
Median annual salary (50th Percentile) £45,000 £50,000 £52,500
Median % change year-on-year -10.00% -4.76% +16.67%
75th Percentile £61,250 £70,000 £65,000
90th Percentile £72,500 £80,000 £85,000
Hampshire median annual salary £50,000 £53,500 £53,750
% change year-on-year -6.54% -0.47% +7.50%

Customer Service
Job Vacancy Trend in Southampton

Job postings citing Customer Service as a proportion of all IT jobs advertised in Southampton.

Job vacancy trend for Customer Service in Southampton

Customer Service
Salary Trend in Southampton

3-month moving average salary quoted in jobs citing Customer Service in Southampton.

Salary trend for Customer Service in Southampton

Customer Service
Salary Histogram in Southampton

Salary distribution for jobs citing Customer Service in Southampton over the 6 months to 29 April 2024.

Salary histogram for Customer Service in Southampton

Customer Service
Co-occurring Skills and Capabilities in Southampton by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (15.15%) SharePoint
2 5 (7.58%) Camunda
2 5 (7.58%) nginx
3 4 (6.06%) IIS
4 2 (3.03%) Microsoft Exchange
4 2 (3.03%) WordPress
Applications
1 15 (22.73%) Microsoft Office
2 4 (6.06%) Microsoft Excel
2 4 (6.06%) Microsoft PowerPoint
3 2 (3.03%) MS Visio
3 2 (3.03%) Spreadsheet
4 1 (1.52%) Adobe Creative Suite
Business Applications
1 3 (4.55%) Dynamics CRM
2 2 (3.03%) SAP Oil and Gas
Cloud Services
1 23 (34.85%) Microsoft 365
2 18 (27.27%) Azure
3 9 (13.64%) Mimecast
3 9 (13.64%) Power Platform
4 7 (10.61%) Entra ID
5 6 (9.09%) IBM Cloud
6 5 (7.58%) OpenShift
7 2 (3.03%) OneDrive
8 1 (1.52%) AWS
Communications & Networking
1 13 (19.70%) VoIP
2 7 (10.61%) Firewall
2 7 (10.61%) Unified Communications
3 4 (6.06%) Internet
3 4 (6.06%) VPN
4 3 (4.55%) DHCP
4 3 (4.55%) DNS
4 3 (4.55%) HTTP
4 3 (4.55%) SAN
4 3 (4.55%) TCP/IP
5 2 (3.03%) LAN
5 2 (3.03%) Network Security
Database & Business Intelligence
1 12 (18.18%) SQL Server
2 9 (13.64%) Oracle Database
3 6 (9.09%) SQL Server Integration Services
4 5 (7.58%) MongoDB
5 2 (3.03%) Power BI
5 2 (3.03%) SQL Server Analysis Services
5 2 (3.03%) SQL Server Reporting Services
6 1 (1.52%) Relational Database
Development Applications
1 1 (1.52%) Git
1 1 (1.52%) Maven
General
1 31 (46.97%) Social Skills
2 16 (24.24%) Public Sector
3 12 (18.18%) Analytical Skills
4 9 (13.64%) Finance
4 9 (13.64%) Organisational Skills
4 9 (13.64%) Presentation Skills
5 7 (10.61%) Manufacturing
6 6 (9.09%) Inclusion and Diversity
7 2 (3.03%) Billing
7 2 (3.03%) Law
7 2 (3.03%) Telecoms
8 1 (1.52%) Legal
Job Titles
1 12 (18.18%) Technical Support
2 11 (16.67%) IT Support
2 11 (16.67%) Lead
2 11 (16.67%) Support Team Leader
2 11 (16.67%) Team Leader
3 9 (13.64%) Technical Leader
3 9 (13.64%) Technical Support Team Leader
3 9 (13.64%) Technical Team Leader
4 8 (12.12%) Analyst
5 7 (10.61%) Azure Engineer
5 7 (10.61%) Microsoft 365 Engineer
6 6 (9.09%) IT Analyst
7 5 (7.58%) Full Stack Engineer
7 5 (7.58%) IT Engineer
7 5 (7.58%) Support Engineer
7 5 (7.58%) Trainee
8 4 (6.06%) Field Engineer
8 4 (6.06%) Field Service Engineer
8 4 (6.06%) IT Support Analyst
8 4 (6.06%) IT Support Technician
Libraries, Frameworks & Software Standards
1 8 (12.12%) React
2 5 (7.58%) KeystoneJS
2 5 (7.58%) Node.js
2 5 (7.58%) Swagger
Miscellaneous
1 8 (12.12%) Self-Motivation
2 6 (9.09%) Blockchain
2 6 (9.09%) e-Learning
2 6 (9.09%) Hybrid Cloud
3 3 (4.55%) Analytical Mindset
3 3 (4.55%) Data Centre
4 2 (3.03%) Driving Licence
4 2 (3.03%) Management Information System
5 1 (1.52%) Fat Client
5 1 (1.52%) Thin Client
Operating Systems
1 24 (36.36%) Windows
2 15 (22.73%) Windows Server
3 2 (3.03%) Windows Server 2016
4 1 (1.52%) Windows 10
Processes & Methodologies
1 25 (37.88%) Problem-Solving
2 17 (25.76%) Coaching
3 16 (24.24%) Continuous Improvement
4 9 (13.64%) Commercial Awareness
4 9 (13.64%) Project Planning
4 9 (13.64%) Time Management
5 7 (10.61%) Active Listening
5 7 (10.61%) ITIL
5 7 (10.61%) Presales
5 7 (10.61%) Process Improvement
5 7 (10.61%) Product Management
5 7 (10.61%) Project Delivery
5 7 (10.61%) Roadmaps
6 6 (9.09%) Artificial Intelligence
6 6 (9.09%) Mentoring
6 6 (9.09%) SDLC
7 5 (7.58%) Cybersecurity
7 5 (7.58%) Full Stack Development
7 5 (7.58%) Technology Transformation
8 4 (6.06%) DevOps
Programming Languages
1 10 (15.15%) SQL
2 8 (12.12%) JavaScript
3 6 (9.09%) Java
4 5 (7.58%) Lua
5 3 (4.55%) Python
6 2 (3.03%) PHP
Qualifications
1 15 (22.73%) Degree
2 7 (10.61%) A+ Certification
3 5 (7.58%) Microsoft Certification
4 3 (4.55%) CCNA
4 3 (4.55%) Cisco Certification
4 3 (4.55%) Computer Science Degree
4 3 (4.55%) MCSE
4 3 (4.55%) Network+ Certification
5 2 (3.03%) DBS Check
5 2 (3.03%) SC Cleared
5 2 (3.03%) Security Cleared
Quality Assurance & Compliance
1 15 (22.73%) SLA
System Software
1 19 (28.79%) Active Directory
2 5 (7.58%) Docker
3 2 (3.03%) Hyper-V
4 1 (1.52%) XenApp
Systems Management
1 2 (3.03%) WSUS
2 1 (1.52%) Microsoft Intune
Vendors
1 30 (45.45%) Microsoft
2 9 (13.64%) Oracle
3 8 (12.12%) Cisco
4 7 (10.61%) Meraki
5 6 (9.09%) IBM
5 6 (9.09%) Red Hat
6 4 (6.06%) Dell
7 2 (3.03%) Acronis
7 2 (3.03%) Apple
7 2 (3.03%) Citrix
7 2 (3.03%) SAP
7 2 (3.03%) Sophos
7 2 (3.03%) Ubiquiti
8 1 (1.52%) Adobe
8 1 (1.52%) HP