The following table provides summary statistics for permanent job vacancies advertised in Suffolk with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 3 months to 28 June 2017 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
East of England / Suffolk
3 months to
28 Jun 2017
Same period 2016 Same period 2015
Rank 44 60 70
Rank change year-on-year +16 +10  
Permanent jobs citing SLA 18 5 3
As % of all permanent IT jobs advertised in Suffolk 4.40% 0.89% 0.46%
As % of the Quality Assurance & Compliance category 17.14% 6.49% 5.77%
Number of salaries quoted 16 5 3
Median salary £39,250 £22,000 £35,000
Median salary % change year-on-year +78.40% -37.14%  
UK excluding London median salary £36,250 £34,500 £34,330
% change year-on-year +5.07% +0.49%  

SLA is in the quality assurance and compliance skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Suffolk with a requirement for quality assurance and compliance skills.

Quality Assurance & Compliance Skills
Suffolk
Permanent job vacancies with a requirement for quality assurance and compliance skills 105 77 52
As % of all permanent IT job vacancies advertised in Suffolk 25.67% 13.77% 7.91%
Number of salaries quoted 114 69 54
Median salary £39,250 £34,500 £40,000
Median salary % change year-on-year +13.76% -13.75%  
90% offered a salary of more than £23,075 £17,500 £25,000
10% offered a salary of more than £60,000 £52,050 £54,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year - +5.88%  

SLA
Job Vacancy Trend in Suffolk

Job postings citing SLA as a percentage of all IT jobs advertised in Suffolk.

Job vacancy trend for SLA in Suffolk

SLA
Salary Trend in Suffolk

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in Suffolk.

Salary trend for SLA in Suffolk

SLA
Salary Histogram in Suffolk

The salary distribution of IT jobs citing SLA in Suffolk over the 3 months to 28 June 2017.

Salary histogram for SLA in Suffolk

SLA
Job Locations in Suffolk

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Suffolk region over the 3 months to 28 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Ipswich - 14 £40,000 -
Bury St Edmunds +6 4 £26,000 +18.18%
SLA
East of England

For the 6 months to 28 June 2017, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Suffolk region with a requirement for SLA.

1 20 (83.33%) ITIL
2 13 (54.17%) Problem Management
3 11 (45.83%) SQL
4 10 (41.67%) Microsoft
4 10 (41.67%) Active Directory
5 9 (37.50%) Service Management
6 7 (29.17%) Oracle
6 7 (29.17%) ITIL V3
7 6 (25.00%) Root Cause Analysis
7 6 (25.00%) Incident Management
8 5 (20.83%) Billing
8 5 (20.83%) SCCM
8 5 (20.83%) Degree
8 5 (20.83%) Continuous Improvement
8 5 (20.83%) Analytical Skills
8 5 (20.83%) SQL Server
8 5 (20.83%) Microsoft Office
8 5 (20.83%) Windows
8 5 (20.83%) CRM
8 5 (20.83%) SAN
8 5 (20.83%) Service Delivery
9 4 (16.67%) Business Continuity
9 4 (16.67%) ITIL Certification
9 4 (16.67%) Process Improvement
9 4 (16.67%) Amazon AWS
9 4 (16.67%) Proactive Monitoring
9 4 (16.67%) Computer Science Degree
10 3 (12.50%) Computer Science
10 3 (12.50%) Retail
10 3 (12.50%) QA

SLA
Co-occurring IT Skills in Suffolk by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (12.50%) MS Exchange
1 3 (12.50%) SharePoint
Applications
1 5 (20.83%) Microsoft Office
2 1 (4.17%) Microsoft Excel
Business Applications
1 2 (8.33%) Oracle CRM
Cloud Services
1 4 (16.67%) Amazon AWS
2 3 (12.50%) Office 365
3 1 (4.17%) Microsoft Azure
Communications & Networking
1 5 (20.83%) SAN
2 2 (8.33%) Firewall
3 1 (4.17%) DHCP
3 1 (4.17%) DNS
3 1 (4.17%) TCP/IP
3 1 (4.17%) VLAN
Database & Business Intelligence
1 5 (20.83%) SQL Server
2 2 (8.33%) Oracle Reports
2 2 (8.33%) SQL Server Integration Services
2 2 (8.33%) SQL Server Reporting Services
3 1 (4.17%) Oracle Database
General
1 5 (20.83%) Billing
2 3 (12.50%) Retail
3 2 (8.33%) Digital Economy
3 2 (8.33%) Marketing
4 1 (4.17%) Arabic Language
4 1 (4.17%) Games
4 1 (4.17%) Local Government
Job Titles
1 10 (41.67%) Analyst
2 7 (29.17%) Applications Support
3 5 (20.83%) Team Leader
4 4 (16.67%) Service Desk Team Leader
4 4 (16.67%) Support Analyst
5 3 (12.50%) Applications Specialist
5 3 (12.50%) Applications Support Specialist
5 3 (12.50%) Operations Analyst
5 3 (12.50%) SQL Analyst
5 3 (12.50%) Support Manager
5 3 (12.50%) Support Specialist
6 2 (8.33%) 1st Line Support
6 2 (8.33%) Applications Support Analyst
6 2 (8.33%) Applications Support Engineer
6 2 (8.33%) Service Analyst
6 2 (8.33%) Service Desk Analyst
6 2 (8.33%) Service Desk Support
6 2 (8.33%) Service Desk Support Analyst
6 2 (8.33%) SQL Support Analyst
6 2 (8.33%) Support Engineer
Libraries, Frameworks & Software Standards
1 1 (4.17%) Middleware
Miscellaneous
1 5 (20.83%) Analytical Skills
2 3 (12.50%) Computer Science
3 2 (8.33%) Enterprise Software
3 2 (8.33%) Management Information System
4 1 (4.17%) PMI
4 1 (4.17%) Reference Data
Operating Systems
1 5 (20.83%) Windows
2 2 (8.33%) Windows Phone
3 1 (4.17%) Linux
3 1 (4.17%) Unix
Processes & Methodologies
1 20 (83.33%) ITIL
2 13 (54.17%) Problem Management
3 9 (37.50%) Service Management
4 7 (29.17%) ITIL V3
5 6 (25.00%) Incident Management
5 6 (25.00%) Root Cause Analysis
6 5 (20.83%) Continuous Improvement
6 5 (20.83%) CRM
6 5 (20.83%) Service Delivery
7 4 (16.67%) Business Continuity
7 4 (16.67%) Proactive Monitoring
7 4 (16.67%) Process Improvement
8 3 (12.50%) Contract Management
8 3 (12.50%) Disaster Recovery
8 3 (12.50%) Service Desk Management
8 3 (12.50%) Trend Analysis
8 3 (12.50%) Validation
9 2 (8.33%) BCP
9 2 (8.33%) PRINCE2
9 2 (8.33%) Project Management
Programming Languages
1 11 (45.83%) SQL
2 3 (12.50%) Java
2 3 (12.50%) PL/SQL
Qualifications
1 5 (20.83%) Degree
2 4 (16.67%) Computer Science Degree
2 4 (16.67%) ITIL Certification
3 2 (8.33%) CCNA
3 2 (8.33%) Cisco Certification
3 2 (8.33%) Microsoft Certification
3 2 (8.33%) PRINCE2 Practitioner
4 1 (4.17%) PMI Certification
Quality Assurance & Compliance
1 3 (12.50%) QA
System Software
1 10 (41.67%) Active Directory
2 3 (12.50%) Virtual Machines
3 2 (8.33%) VMware Infrastructure
Systems Management
1 5 (20.83%) SCCM
2 2 (8.33%) Microsoft Data Protection Manager
2 2 (8.33%) Tivoli Storage Manager
Vendors
1 10 (41.67%) Microsoft
2 7 (29.17%) Oracle
3 2 (8.33%) Apple
3 2 (8.33%) arcserve
3 2 (8.33%) Veeam
3 2 (8.33%) VMware
4 1 (4.17%) HP