Period
to 22 November 2017

The following table provides summary statistics for permanent job vacancies advertised in Suffolk with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 22 November 2017 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
East of England > Suffolk
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 51 72 63
Rank change year-on-year +21 -9 +18
Permanent jobs citing SLA 23 15 20
As % of all permanent IT jobs advertised in Suffolk 4.04% 1.53% 2.24%
As % of the Quality Assurance & Compliance category 19.49% 13.16% 19.23%
Number of salaries quoted 20 13 18
Suffolk median annual salary £26,250 £24,000 £33,750
Median salary % change year-on-year +9.38% -28.89% +12.50%
10th Percentile £17,250 £18,850 £26,250
90th Percentile £45,875 £31,400 £45,250
East of England median annual salary £32,000 £40,000 £37,500
% change year-on-year -20.00% +6.67% -6.25%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Suffolk with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Suffolk
Permanent vacancies with a requirement for quality assurance or compliance skills 118 114 104
As % of all permanent IT jobs advertised in Suffolk 20.74% 11.60% 11.67%
Number of salaries quoted 110 96 88
Suffolk median annual salary £40,000 £34,250 £39,000
Median salary % change year-on-year +16.79% -12.18% +11.43%
10th Percentile £22,450 £22,000 £26,250
90th Percentile £60,000 £51,250 £52,500
East of England median annual salary £45,000 £45,000 £45,000

SLA
Job Vacancy Trend in Suffolk

Job postings citing SLA as a percentage of all IT jobs advertised in Suffolk.

Job vacancy trend for SLA in Suffolk

SLA
Salary Trend in Suffolk

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in Suffolk.

Salary trend for SLA in Suffolk

SLA
Salary Histogram in Suffolk

The salary distribution of IT jobs citing SLA in Suffolk over the 6 months to 22 November 2017.

Salary histogram for SLA in Suffolk

SLA
Job Locations in Suffolk

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Suffolk region over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Ipswich +17 13 £40,000 +60.00%
Bury St Edmunds +27 10 £26,000 +8.33%
SLA
East of England

For the 6 months to 22 November 2017, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Suffolk region with a requirement for SLA.

1 18 (78.26%) ITIL
2 15 (65.22%) SQL
3 14 (60.87%) Microsoft
4 11 (47.83%) Problem Management
5 9 (39.13%) Incident Management
5 9 (39.13%) CRM
6 8 (34.78%) Analytical Skills
7 7 (30.43%) Service Delivery
7 7 (30.43%) PL/SQL
8 5 (21.74%) Active Directory
8 5 (21.74%) Windows
8 5 (21.74%) T-SQL
8 5 (21.74%) Java
8 5 (21.74%) Service Management
8 5 (21.74%) Trend Analysis
8 5 (21.74%) ITIL V3
8 5 (21.74%) Dynamics CRM
8 5 (21.74%) Computer Science
8 5 (21.74%) QA
9 4 (17.39%) PRINCE2 Practitioner
9 4 (17.39%) Degree
9 4 (17.39%) Continuous Improvement
9 4 (17.39%) Process Improvement
9 4 (17.39%) Root Cause Analysis
9 4 (17.39%) Computer Science Degree
9 4 (17.39%) Finance
9 4 (17.39%) PRINCE2
9 4 (17.39%) Oracle
9 4 (17.39%) SQL Server
10 3 (13.04%) PMI

SLA
Co-occurring IT Skills in Suffolk by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (8.70%) BizTalk Server
1 2 (8.70%) SharePoint
2 1 (4.35%) MS Exchange
Applications
1 2 (8.70%) Microsoft Office
Business Applications
1 5 (21.74%) Dynamics CRM
2 3 (13.04%) Dynamics NAV
3 2 (8.70%) Oracle CRM
Cloud Services
1 2 (8.70%) Office 365
2 1 (4.35%) Amazon AWS
2 1 (4.35%) Microsoft Azure
Communications & Networking
1 3 (13.04%) DHCP
1 3 (13.04%) DNS
1 3 (13.04%) TCP/IP
1 3 (13.04%) VLAN
2 1 (4.35%) Firewall
2 1 (4.35%) LAN
2 1 (4.35%) SAN
2 1 (4.35%) VoIP
2 1 (4.35%) VPN
2 1 (4.35%) WAN
Database & Business Intelligence
1 4 (17.39%) SQL Server
2 2 (8.70%) Data Warehouse
2 2 (8.70%) SQLPlus
3 1 (4.35%) Oracle Database
3 1 (4.35%) SQL Server Integration Services
3 1 (4.35%) SQL Server Reporting Services
Development Applications
1 2 (8.70%) Toad
General
1 4 (17.39%) Finance
2 3 (13.04%) Retail
3 1 (4.35%) Billing
3 1 (4.35%) Games
3 1 (4.35%) Local Government
Job Titles
1 9 (39.13%) Analyst
2 7 (30.43%) Applications Support
2 7 (30.43%) Support Analyst
3 4 (17.39%) Applications Support Analyst
3 4 (17.39%) IT Support
4 3 (13.04%) 1st Line Support
4 3 (13.04%) 1st Line Support Technician
4 3 (13.04%) Applications Specialist
4 3 (13.04%) Applications Support Specialist
4 3 (13.04%) IT Support Technician
4 3 (13.04%) IT Technician
4 3 (13.04%) Project Manager
4 3 (13.04%) Support Specialist
4 3 (13.04%) Support Technician
4 3 (13.04%) Systems Engineer
5 2 (8.70%) Applications Engineer
5 2 (8.70%) Applications Support Engineer
5 2 (8.70%) Problem Analyst
5 2 (8.70%) SQL Analyst
5 2 (8.70%) Support Engineer
Libraries, Frameworks & Software Standards
1 2 (8.70%) .NET
Miscellaneous
1 8 (34.78%) Analytical Skills
2 5 (21.74%) Computer Science
3 3 (13.04%) PMI
4 2 (8.70%) Replication
5 1 (4.35%) Management Information System
5 1 (4.35%) Smart Meter
Operating Systems
1 5 (21.74%) Windows
2 1 (4.35%) Linux
2 1 (4.35%) Windows Server
Processes & Methodologies
1 18 (78.26%) ITIL
2 11 (47.83%) Problem Management
3 9 (39.13%) CRM
3 9 (39.13%) Incident Management
4 7 (30.43%) Service Delivery
5 5 (21.74%) ITIL V3
5 5 (21.74%) Service Management
5 5 (21.74%) Trend Analysis
6 4 (17.39%) Continuous Improvement
6 4 (17.39%) PRINCE2
6 4 (17.39%) Process Improvement
6 4 (17.39%) Root Cause Analysis
7 3 (13.04%) Agile Software Development
7 3 (13.04%) Business Continuity
7 3 (13.04%) Business Intelligence
7 3 (13.04%) Change Control
7 3 (13.04%) Change Management
7 3 (13.04%) Project Planning
7 3 (13.04%) Release Management
7 3 (13.04%) Scrum
Programming Languages
1 15 (65.22%) SQL
2 7 (30.43%) PL/SQL
3 5 (21.74%) Java
3 5 (21.74%) T-SQL
4 2 (8.70%) C#
Qualifications
1 4 (17.39%) Computer Science Degree
1 4 (17.39%) Degree
1 4 (17.39%) PRINCE2 Practitioner
2 3 (13.04%) PMI Certification
3 1 (4.35%) MCSE
3 1 (4.35%) Microsoft Certification
Quality Assurance & Compliance
1 5 (21.74%) QA
System Software
1 5 (21.74%) Active Directory
2 2 (8.70%) VMware Infrastructure
3 1 (4.35%) Hyper-V
Systems Management
1 1 (4.35%) SCCM
1 1 (4.35%) Systems Management Server (SMS)
Vendors
1 14 (60.87%) Microsoft
2 4 (17.39%) Oracle
3 2 (8.70%) VMware