1 to 25 of 28 SLA Jobs in the East of England

part of a team. Organised. Good at creating and keeping documentation up to date. Ability to prioritise workload in a fast-paced, SLA-driven environment Right to work in the UK and Full UK driving license and willingness to travel to customers sites. (Essential) Excellent communicator and interpersonal skills ...

first point of contact for IT issues, logging and resolving tickets via Freshdesk. You will ensure tickets are prioritized correctly according to business impact (SLA). User Lifecycle Management: Handling the full onboarding and offboarding process, including account creation in Active Directory, assigning Office 365 licenses, and setting up permissions. ...

resolve critical incidents. Support Service Desk and 1st Line Engineers. Maintain technical knowledge and accreditations. Requirements: 2-3 years' experience in a similar SLA-driven support role. Strong experience with Cisco Switches/Routers and some of: Fortinet, Palo Alto, Checkpoint, Cisco Meraki, HP Aruba, F5, Azure, AWS. Preferred: Netscaler ...

preferred) Experience supporting multiple tenants or customers concurrently Ability to create and maintain clear technical and operational documentation Comfortable working with standardised builds and SLA-driven processes Thank you for your time, someone will be in touch if your profile is suitable ...

systems, networks, and services are reliable and secure. This includes leading a team of IT professionals, providing IT support in accordance with our service level agreement, monitoring system performance, troubleshooting issues, managing budgets, and implementing new technologies. Having strong communication skills is essential for this position as you will ...

through complex escalations. Ability to balance competing priorities while contributing to long-term scalability and sustainability. Proven vendor management experience, including performance evaluation and SLA governance ...

technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. * Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. The ideal candidate will have a good ...

resolve critical incidents. Support Service Desk and 1st Line Engineers. Maintain technical knowledge and accreditations. Requirements: 2–3 years’ experience in a similar SLA-driven support role. Strong experience with Cisco Switches/Routers and some of: Fortinet, Palo Alto, Checkpoint, Cisco Meraki, HP Aruba, F5, Azure, AWS. Preferred: Netscaler ...

working in a customer-facing support role You can communicate technical information clearly to both technical and non-technical users You thrive in an SLA-driven, fast-paced support environment What's on Offer Salary in the region of £48,000 Additional compensation for on-call duties Hybrid working model ...

with ‘best practice’ ensuring compliance to relevant policies. To maintain confidentiality and discretion. Provide first line analysis of all IT issues and ensure that SLA’s are met. Keep customers informed of the status and progress of tasks and update tickets. Ensure the customer is satisfied with the final resolution ...

Information Management, in liaison with support groups (Data Centre Service, Networks) Hardware diagnostics Shell scripting Management, investigation and resolution of support tickets within the SLA System updates (applications, middleware, database) Required Skills & Experience Linux Administration: RHEL or similar (very strong practical application and experience) Ansible (very strong practical application ...

Supporting Business Unit Super Users in their understanding of the systems Contributing and continually improving knowledge base of CR related systems. Monitoring and maintaining SLA performance of software providers, seeking opportunities for improvement Conducting regular checks on system functionality to ensure it is performing in accordance with expectations Providing relevant ...

your next challenge? 2 nd line engineers are responsible for conducting advanced Troubleshooting. Liaising with customers to ensure all issue are dealt within SLA and KPI set down by the customer. Provide Second line technical support: Manage and maintain servers, virtual machines to ensure high availability and performance, including ...

lifecycle planning and cost optimisation Help shape the operational strategy across multiple facilities, aligned with future growth and industry best practice Lead operational reporting, SLA/KPI performance, metrics and incident management Ensure compliance, quality, safety and operational readiness at all times Act as a senior escalation point during major ...

troubleshoot data network, security and telephony services*Lead projects/implementations, working with PMO and technical teams*2nd/3rd line support, incident escalation, SLA updates and supplier liaison*Shift pattern cover + on-call rota The Person: *Proven experience in large network environments (enterprise/public sector scale)*CCNA ...

Typical Day in the Job: S ecurity processes such as password resets, MSA resets/enrolments, data encryption, internal security processes etc. Support with SLA's on the ticketing system. Document tasks and track escalations through the ticketing system. Provide support over the phone, email, tickets and occasional F2F site ...

directly provide 2nd and 3rd line support on an exceptional basis Ensure incidents, problems, and alerts are managed and acted upon within OLA and SLA’s, managing major incident escalations from a technical perspective and managing activities with third parties, ensuring continuity of services. Collaborate with Product Owner, Delivery Managers ...

Information Management, in liaison with support groups (Data Centre Service, Networks) Hardware diagnostics Shell scripting Management, investigation and resolution of support tickets within the SLA System updates (applications, middleware, database) Required Skills & Experience Linux Administration: RHEL or similar (very strong practical application and experience) Ansible (very strong practical application ...

spreadsheets so input is manual, attention to detail is key here Consolidating consignments for distribution. Key Requirements: Ability to work with driven targets and SLA and time management skills. Knowledge of IT componentry. Accuracy and attention to detail. Candidates must be willing to go through BPSS Clearance Additional Information: Interview ...

spreadsheets so input is manual, attention to detail is key here Consolidating consignments for distribution. Key Requirements: Ability to work with driven targets and SLA and time management skills. Knowledge of I.T componentry. Accuracy and attention to detail. Candidates must be willing to go through BPSS Clearance Additional Information: Interview ...

Prepare and launch Stage 3 tender process with multiple contractors. Project Delivery: Oversee M&E major works in a live data centre environment, ensuring SLA availability and Tier 3 compliance. Stakeholder Engagement: Manage client relationships, internal teams, and external contractors to ensure alignment and successful delivery. Scope & Drawings: Review ...

able to escalate directly to your management team and internal service providers, both orally and written. Main Responsibilities Picking and placements of parts against SLA Maintaining stock accuracy to a very high degree A mindful approach to stock consolidation and storing materials in fast- and slow-moving locations to create ...

ability to work in a fast-paced environment, perform against personal performance targets (PPT), prioritise workloads against demand to meet our Service Level Agreements (SLA) with our customers and have excellent communication skills. Location : Hatfield Avenue Hatfield Business Park - Hatfield Hertfordshire AL10 9TW Rate : A per hour rate, in-scope ...

UK. This role involves traveling to client sites to install and configure AV solutions, ensuring high standards of quality and adherence to strict SLA's. Responsibilities: You will travel to client sites, primarily in Hertford but also across the UK, to install and configure AV solutions. You'll work closely ...

role) using spreadsheets Consolidate consignments for distribution Box/unbox IT equipment and support pallet movement Communicate progress and delays proactively Work to meet SLA targets and productivity goals What We're Looking For ? Strong written and verbal communication skills ? Background in IT or technical support ? Data input experience with ...