23 of 23 SLA Jobs in the East of England

escalated issues, diagnose root causes, and drive long-term fixes while working closely with an MSP when required. Manage incidents and service requests within SLA, providing clear updates and ensuring high-quality documentation. Support and administer core systems including Active Directory, Microsoft 365, endpoint security, MDM, and device builds/ ...

part of a team. Organised. Good at creating and keeping documentation up to date. Ability to prioritise workload in a fast-paced, SLA-driven environment Right to work in the UK and Full UK driving license and willingness to travel to customers sites. (Essential) Excellent communicator and interpersonal skills ...

ensure seamless support and service integration. Stay current with emerging technologies and trends in IT support. Key Skills Leadership & team management Incident & request management SLA/KPI monitoring and reporting Customer service excellence Technical troubleshooting Process improvement Communication & stakeholder engagement Qualifications Qualifications & Experience: Proven experience managing an IT service desk ...

software applications Take ownership and manage Service Desk tickets through the triage, referral to third-party suppliers, or IT colleagues to closure within service level agreement boundaries Deliver 1st and 2nd line customer-focused support for diverse and complex technology & change (T&C) systems across the Association, both ...

right solution. You’re process driven –– you’ll be triaging tickets coming through according to type and priority (with the added excitement of SLA's, so we need people who can follow the plan and get it right for our customers every time. You’re a team player – got your ...

junior engineers Support pre-sales with solution design, surveys, and technical input Onboard new clients and ensure smooth handover to support teams Ensure SLA commitments and service quality are met Participate in out-of-hours support rota (optional) Required Experience 3+ years' experience in an MSP or IT consultancy environment ...

delivery of IT support services across 1st-3rd line. You will be responsible for leading a team of 15 engineers, ensuring service excellence, strong SLA performance and a consistently high standard of customer support. Reporting directly to the Head of Operations, you will work closely with our Customer Success Managers ...

internal and external users, both remotely and onsite. - Take ownership of support tickets, ensuring incidents and service requests are resolved efficiently within agreed SLA targets. - Collaborate with the Head of IT and the wider team to deliver improvement plans and strategic objectives. - Lead local IT initiatives and support the maintenance ...

hour shifts (77). Youll support customers from issue receipt to resolution, allocate work, and assist engineers to ensure timely updates and SLA compliance. Key tasks include monitoring systems, managing tickets in Field Service Lightning, updating customers, prioritising faults, coordinating engineers and spares, tracking tasks, completing maintenance, reporting, and arranging ...

What youll be doing? Youll work in our 24x7 Service Management Centre, managing customer tickets, monitoring systems, prioritising faults, coordinating engineers, and ensuring SLA compliance. Shifts include 2 weeks MonFri (1 week 08:0016:00, 1 week 10:0018:00), followed by 1 week of 6-hour days with ...

forensic data. Customer Interaction: Provide clear, professional guidance to technical and non-technical stakeholders. Ticket Management: Log, track, and resolve support cases within SLA timelines using JIRA or similar platforms. Collaboration: Work closely with engineering and product teams to escalate and resolve complex issues. Documentation: Maintain accurate onboarding records ...

such as password resets, multi-factor auth, anti-virus configuration. Interpret technical docs like network diagrams, technical specs all found on SharePoint. Support with SLA’s via the ticketing system – OTS (In-house ticketing system). Everything will be documented via the ticketing system also. Support will be given over ...

technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. * Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. The ideal candidate will have a good ...

forensic data. Customer Interaction: Provide clear, professional guidance to technical and non-technical stakeholders. Ticket Management: Log, track, and resolve support cases within SLA timelines using JIRA or similar platforms. Collaboration: Work closely with engineering and product teams to escalate and resolve complex issues. Documentation: Maintain accurate onboarding records ...

directly provide 2nd and 3rd line support on an exceptional basis Ensure incidents, problems, and alerts are managed and acted upon within OLA and SLA’s, managing major incident escalations from a technical perspective and managing activities with third parties, ensuring continuity of services. Collaborate with Product Owner, Delivery Managers ...

with Project Managers, surveyors, installers, subcontractors and clients Ensuring all required documentation (RAMS, surveys, test results, job packs) is produced, returned and approved within SLA Uploading and maintaining accurate site data on internal systems Scheduling start dates once client approval has been received Updating systems throughout installation phases Collating completed ...

role) using spreadsheets Consolidate consignments for distribution Box/unbox IT equipment and support pallet movement Communicate progress and delays proactively Work to meet SLA targets and productivity goals What We're Looking For Strong written and verbal communication skills Background in IT or technical support Data input experience with ...

domain. Maintain and enhance ETL pipelines built on Glue + Iceberg + Athena + Redshift. Monitor production jobs, fix failures, optimize queries, and ensure SLA adherence. Develop automation for operational workflows using Python. Collaborate with data architects, business teams, and network teams for data requirements. Implement best practices for data ...

issues, explaining findings clearly Working with internal technical teams to resolve complex data or configuration problems Managing incidents and service requests in line with SLA targets Applying configuration changes, system updates, and fixes where required Maintaining detailed case notes and contributing to knowledge bases and data-related documentation What … forms, workflows, or integrations Confident communicator, able to explain data and technical issues to non-technical users Experience working in an IT service or SLA-driven environment Desirable (not essential): Basic SQL or database experience Exposure to APIs, JSON, or data integrations Experience with low-code platforms, automation tools ...

system. Preparing new and repaired hardware Carry out warranty repairs to OEM standards following contractual agreements in accordance with ASP. Escalating any potential customer SLA impacts to the relevant teams. Staging laptops and PC's with pre-defined builds General housekeeping to locate and eliminate causes of backlogs to provide … workshop Flexibility of workload to assist in all areas of the Maintenance and Service Centre to avoid backlogs and to maintain achievement of SLA’s is essential. Must be able to work on their own initiatives and prioritise workloads. The Ideal Candidate Excellent Administration and communication skills, both written ...

vendor parts * Working with our courier partners * Checking the warranty on all vendors web portals and accurately processing accordingly * Managing the Service Level Agreement (SLA) * Using Excel to maintain the reporting for all vendors. * Maintaining the accuracy of serial and asset tracking * Be meticulous when scanning components/devices onto ...

more about Ricoh Today What you will be doing To deliver an efficient and responsive business process service to the customer, to meet agreed SLA’s and customer satisfaction Help solve operational problems quickly and efficiently to ensure the most efficient service is provided. Build relationships with users and manage … business needs and client expectations. To ensure all work carried out is to the highest quality to ensure it meets customer confidentiality, customer deadlines, SLA and KPI’s. Follow and adhere to all Ricoh UK policies and procedures, including compliance with all Ricoh EHS (Environmental, Health and Safety) procedures ...

Affinity Water has a exciting opportunity available to work in our Cyber Security Team as a Third Party Security Assurance Analyst. The Role: As aThird Party Security Assurance Analyst will be responsible for conducting third ...