1 to 25 of 43 SLA Jobs in the East of England

members of IT staff as required Always Adhere to the IT Security Strategy Communication Communicate with members of the IT department to ensure internal SLA's are met Attend departmental meetings as required, contributing as necessary Provide regular updates on progress to relevant teams and individuals Health and Safety Ensure ...

resolve critical incidents. Support Service Desk and 1st Line Engineers. Maintain technical knowledge and accreditations. Requirements: 2-3 years' experience in a similar SLA-driven support role. Strong experience with Cisco Switches/Routers and some of: Fortinet, Palo Alto, Checkpoint, Cisco Meraki, HP Aruba, F5, Azure, AWS. Preferred: Netscaler ...

resolve critical incidents. Support Service Desk and 1st Line Engineers. Maintain technical knowledge and accreditations. Requirements: 2-3 years' experience in a similar SLA-driven support role. Strong experience with Cisco Switches/Routers and some of: Fortinet, Palo Alto, Checkpoint, Cisco Meraki, HP Aruba, F5, Azure, AWS. Preferred: Netscaler ...

full job description is available on request, but to summarise your key responsibilities: Line management of the helpdesk team (3 colleagues) Operational performance : Helpdesk SLA compliance, escalations, prioritisation of tickets and workload. Store & Retail support : successful resolution of store-related incidents, minimal disruption to POS, store networks and in-store ...

incidents. • Utilise various platforms to respond, handle, and escalate issues. • You will have a ‘hands-on’ problem-solving approach, solving problems within strict SLA time frames. • Take ownership of incidents assigned to you and manage them through to resolution. • Ensuring SLAs are met: time to respond, time to resolve ...

incidents. • Utilise various platforms to respond, handle, and escalate issues. • You will have a ‘hands-on’ problem-solving approach, solving problems within strict SLA time frames. • Take ownership of incidents assigned to you and manage them through to resolution. • Ensuring SLAs are met: time to respond, time to resolve ...

accurate, supporting internal audits and reviews conducted by the QHSE Manager. Customer Satisfaction: Achieve high levels of customer satisfaction by meeting or exceeding SLA standards and aiming for 99% positive feedback in customer satisfaction surveys. Performance Metrics: Meet or exceed performance targets set during reviews, focusing on first-time ...

offices and customer sites. Maintain high levels of customer satisfaction by providing high-performance delivery and support in line with our internal and external SLA's High performance team: Ensure that you understand all of our products and projects at a functional technical level. Ensure that you keep abreast ...

offices and customer sites. Maintain high levels of customer satisfaction by providing high-performance delivery and support in line with our internal and external SLA's High performance team: Ensure that you understand all of our products and projects at a functional technical level. Ensure that you keep abreast ...

offices and customer sites. Maintain high levels of customer satisfaction by providing high-performance delivery and support in line with our internal and external SLA's High performance team: Ensure that you understand all of our products and projects at a functional technical level. Ensure that you keep abreast ...

vendors. Review and approve specifications, designs and other technical documentation prepared by the team. Ensure adherence to standard governance, operational guidelines and production support SLA’s. Work with the Domain Owner to assist in the management and mentoring of staff to accomplish results through effective recruitment, selection, training, development, performance ...

database to track and move parts to engineers. Count and reconcile all cash brought in by the field team. Schedule service calls based on SLA priority and send out daily service reports. Order and maintain supplies in the office. Required Skills & Qualifications: Excellent internal and external communication skills with ...

standards within the workshop. Provide flexibility in workloads and working patterns to support all areas of the Maintenance Service Centre, avoiding backlogs and ensuring SLA achievement. The Ideal Candidate Excellent administration and communication skills, both written and oral. Proficiency with Microsoft applications. Previous experience supporting IT hardware at both software ...

technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. * Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. The ideal candidate will have a good ...

system Preparing new and repaired hardware Carrying out warranty repairs to OEM standards following contractual agreements in accordance with ASP Escalating any potential customer SLA impacts to the relevant teams Staging laptops and PCs with pre-defined builds General housekeeping to locate and eliminate causes of backlogs to provide continuous ...

from users via email, ticketing system and telephone, and monitor the support ticket system for incidents requiring escalation or urgent attention, adhering to challenging SLA requirements, logging full details of time and work undertaken Build and maintain desktop/laptop PCs/macs and Windows servers, diagnose and resolve hardware ...

tools. 4. Process Improvement & Governance Identify and implement improvements to CBS processes, ensuring scalable and repeatable practices. Contribute to operational governance, supporting quality assurance, SLA adherence, and risk mitigation. 5. Stakeholder Coordination Liaise across internal teams, including Account Managers, Delivery Leads, Finance, and Executive stakeholders. Run regular check ...

tools. 4. Process Improvement & Governance Identify and implement improvements to CBS processes, ensuring scalable and repeatable practices. Contribute to operational governance, supporting quality assurance, SLA adherence, and risk mitigation. 5. Stakeholder Coordination Liaise across internal teams, including Account Managers, Delivery Leads, Finance, and Executive stakeholders. Run regular check ...

tools. 4. Process Improvement & Governance Identify and implement improvements to CBS processes, ensuring scalable and repeatable practices. Contribute to operational governance, supporting quality assurance, SLA adherence, and risk mitigation. 5. Stakeholder Coordination Liaise across internal teams, including Account Managers, Delivery Leads, Finance, and Executive stakeholders. Run regular check ...

tools. 4. Process Improvement & Governance Identify and implement improvements to CBS processes, ensuring scalable and repeatable practices. Contribute to operational governance, supporting quality assurance, SLA adherence, and risk mitigation. 5. Stakeholder Coordination Liaise across internal teams, including Account Managers, Delivery Leads, Finance, and Executive stakeholders. Run regular check ...

sales orders, chasing customers and Senceive teams, escalating enquiries where needed. Coordinating the returns process through all departments. Support Aftersales Commercial Lead with SLA agreements, reports and other administrational tasks. What Makes You An Asset To Our Team A flexible, well organised approach with the ability to react quickly, multi ...

sales orders, chasing customers and Senceive teams, escalating enquiries where needed. Coordinating the returns process through all departments. Support Aftersales Commercial Lead with SLA agreements, reports and other administrational tasks. What Makes You An Asset To Our Team A flexible, well organised approach with the ability to react quickly, multi ...

role) with high attention to detail. Consolidate consignments for distribution and coordinate assignments within the team. Manage pallet movement and work planning. Meet SLA-driven targets and demonstrate strong time management. Handle boxing/unboxing of IT equipment. Key Requirements Willingness to undergo SC Clearance. Strong communication and reporting skills. ...

understanding of authentication algorithms ( Milenage ), cryptographic algorithms (3DES, AES, RSA, ECC), and key ceremony processes. Experience with vendor and contract management, including negotiations and SLA enforcement . Hands-on knowledge of network monitoring and diagnostic tools ( Wireshark/PCAP, Netscout , Comprion , QXDM, AT commands ). Solid understanding of 2G/ ...

Supporting Business Unit Super Users in their understanding of the systems Contributing and continually improving knowledge base of CR related systems. Monitoring and maintaining SLA performance of software providers, seeking opportunities for improvement Conducting regular checks on system functionality to ensure it is performing in accordance with expectations Providing relevant ...