1 to 25 of 32 SLA Jobs in the East of England

across Windows, macOS, and Linux (Microsoft Entra ID/Azure AD, Intune, JAMF, Microsoft 365, and endpoint security tooling). Strong service management discipline: SLA ownership, ITSM process design, and experience running a ticketing platform (Jira Service Management or equivalent). Track record of building metrics-driven support operations ...

initial 6-12 month contract , offering a strong day rate . You'll own the end-to-end delivery of IT managed services, ensuring SLA/KPI performance, customer satisfaction, and continual service improvement. This is a customer-facing role where you'll lead governance meetings, manage suppliers, drive ITIL ...

equipment and end-user devices. Investigate and resolve infrastructure issues including switches, Wi-Fi, cabling and network connectivity. Manage and prioritise support tickets, ensuring SLA targets are met. Maintain accurate documentation, asset registers, user accounts and change records. Deliver approved technical changes and small onsite IT projects. Work closely with ...

client projects as the business continues to grow. Key Responsibilities * Lead, mentor and develop the Service Desk team, driving performance, ticket quality and SLA adherence. * Act as the senior escalation point for complex 2nd and 3rd line technical issues, taking ownership through to resolution. * Support, coach and upskill engineers, carrying ...

timely, professional manner Ensure that IT issues & faults reported to their IT team are resolved in the shortest possible time, meeting their department's SLA targets, and minimizing disruption to systems and users critical to business operations Identity & Account Management Create, modify, and disable user accounts in a hybrid ...

problem-solving ability with a proactive mindset. Highly organised with good time management. Confident supporting and guiding others. Comfortable working in a fast-paced, SLA-driven environment. Willing to learn, develop, and step into greater responsibility. What We Offer: 33 days holiday (including bank holidays), increasing with service. Annual ...

friendly face of IT while users are experiencing problems Taking requests from users via email, ticketing system and telephone Adhere to challenging SLA requirements, logging full details of time and work undertaken Completing initial troubleshooting in a timely manner Monitor the support ticket system for incidents requiring escalation or urgent ...

iProcurement and Purchasing Time and Labour Warehouse Management (including Mobile Web Applications) Experience working with Oracle Fusion Cloud applications Experience within a service-led, SLA-driven environment Strong problem solving and analytical capability Experience working with ITIL processes and application lifecycle management Key skills: Clear and confident communication ...

supporting the teams success, making a real impact on our customer experience. What youll do Resolve incidents and fulfil service requests, ensuring we meet SLA targets and provide excellent customer service Guide and support other 2nd Line Analysts, offering assistance with escalations and helping to maintain an efficient service desk ...

will demonstrate: Previous experience in a Service Delivery, Technical Account Management or Customer Success role. Experience managing technical services within a contractual or SLA-driven environment. Excellent commercial awareness and customer relationship management skills. Strong analytical and problem-solving abilities. Outstanding organisational skills with meticulous attention to detail. Excellent written ...

Service Desk Analysts, through escalations and by sharing experience and knowledge. Advanced Reporting:Develop custom dashboards and scheduled reports usingAnalytics Plusto track KPIs like SLA compliance and ticket trends. Develop and suggest CSI to the Incident Manager. Technical Requirements ManageEngine Mastery:Deep administrative experience withServiceDesk Plus(Cloud or On-Premise ...

friendly face of IT while users are experiencing problems Taking requests from users via email, ticketing system and telephone Adhere to challenging SLA requirements, logging full details of time and work undertaken Completing initial troubleshooting in a timely manner Monitor the support ticket system for incidents requiring escalation or urgent ...

servers and peripheral devices Experience coordinating hardware builds, repairs and deployment activities Understanding of stock control, inventory management and procurement processes Experience working within SLA-driven service environments Strong organisational and workload management skills Excellent communication and stakeholder management abilities Strong attention to detail and commitment to quality standards ...

meet customer requirements and service level agreements (SLAs). Log and manage reactive service calls accurately. Monitor engineer attendance and progress to ensure SLA compliance. Escalate customer complaints and service issues where necessary. Produce daily escalation reports highlighting outstanding issues and actions required. Coordinate engineer workloads throughout ...

well as possess the ability to liaise with stakeholders at all levels of seniority, including the customer. Adherence to resolving issues and problems within SLA levels and ensuring KPIs are met is also required. 3rd Line Network Engineers will; Have a thorough and demonstrable understanding of Cisco Enterprise LAN environments ...

hosted SaaS and voice platforms. Proactively monitor platform health, alerts, and service dashboards to identify, assess, and prioritise incidents based on business impact and SLA commitments. Manage tickets end-to-end using Jira Service Management, ensuring accurate categorisation, clear documentation, timely escalation, and structured lifecycle control. Apply strong analytical thinking ...

other related documents. Ensure the accurate transfer of the lease data into the management database, in a timely manner and within the service level agreement (measured by KPI). Review data input from other team members to guarantee the integrity of the dataset. Liaise with other operational teams across ...

region. Work OT hours as needed to support site stability - Troubleshoot and report facility and data sever-level events within internal Service Level Agreements (SLA) - Create and deploy standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams - Ensure all safety procedures are adhered to by vendors ...

environment. Lifecycle Management: Overseeing the lifecycle of strategic and legacy platforms Governance & Compliance: Ensuring all changes align with ITIL standards, security policies, and SLA requirements. Capacity & Performance: Monitoring the performance of OSS, BSS systems, Data platform and network capacity, licence thresholds, and certificates. Incident Management: Participating in on call rotas ...

experience is essential Flexibility to react to demand on short notice. Proactive whilst being a team player Ability to work to driven targets and SLA and time management skills. Knowledge of I.T componentry. Accuracy and attention to detail. Additional Information Interview Process: MS Teams/In-Person How to Apply ...

initial 6-12 month contract , offering a strong day rate . You'll own the end-to-end delivery of IT managed services, ensuring SLA/KPI performance, customer satisfaction, and contin click apply for full job details ...

experience. First 12 months — success looks like A single group operating model and service framework adopted across the integrated businesses. Service performance measured consistently (SLA, CSAT/NPS) and demonstrably improving toward “most loved and trusted”. Acquisitions integrated operationally to plan, with no drop in client experience. Operational efficiency ...

varying security levels. 2 nd line engineers are responsible for conducting advanced Troubleshooting. Liaising with customers to ensure all issue are dealt within SLA and KPI set down by the customer. Provide Second line technical support: Manage and maintain servers, virtual machines to ensure high availability and performance, including ...

tools, or facility controls.*Strong communication skills and ability to work independently or in a team environment.*Ability to work to driven targets and SLA and time management skills. Additional Information Interview Process: Virtual/In-Person How to Apply: If you're interested in this role, click 'apply ...

remote monitoring tools, or facility controls.Strong communication skills and ability to work independently or in a team environment.Ability to work to driven targets and SLA and time management skills. Additional Information Interview Process: Virtual/In-Person How to Apply: If you're interested in this role, click 'apply ...