1 to 25 of 83 SLA Jobs in the East of England

Remedy, HEAT). Support ITIL-aligned service delivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and manage service queues to ensure SLA compliance. Provide flexible support across campuses and participate in out-of-hours rotas when required. What You'll Bring: Strong technical expertise in desktop and mobile device support, including Windows More ❯

Remedy, HEAT). Support ITIL-aligned service delivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and manage service queues to ensure SLA compliance. Provide flexible support across campuses and participate in out-of-hours rotas when required. What You'll Bring: Strong technical expertise in desktop and mobile device support, including Windows More ❯

of all related service issues including management of vendors to ensure services are fully operational and performing as expected. Support the development and implementation of key service level agreements (SLA's) and operational level agreements (OLA's). Maintenance of a small number of internally developed applications using VB.net Manage incidents, problems and changes to the service efficiently and effectively More ❯

colleagues Head Office. Manage basic stock IT equipment, and when required place orders. Monitor, triage and manage assigned and unassigned tickets, ensuring timely updates and resolution within the agreed SLA where defined. Support queries and issues that arrive via email, phone and walk-ins and ensure a ticket log is recorded. Work closely with third-party suppliers and service providers … Act as a first escalation point for incidents and issues, ensuring appropriate steps are followed for security incidents or serious outages. Process starters, leavers, and amendments promptly and within SLA where defined. Identify opportunities and assist in the implementation of recommendations to reduce or remove common support issues through training, technology, or improved processes. Contribute to the delivery of IT More ❯

support Undertake initial incident diagnosis and resolve where possible at first contact Escalate complex issues to the 3rd line support team as appropriate Monitor incidents to ensure resolution within SLA timescales Install and configure desktop software Administer ICT accounts in line with policy Contribute to process improvements and documentation Liaise with 3rd-party suppliers when needed Support ongoing service development More ❯

multinationals to SMBs, all leveraging technology for sustainable competitive advantage. Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will collaborate with Service Delivery Managers to ensure SLA compliance. They will work with Technical Resource Managers to build dedicated support teams tailored to customer environments and service needs. The TSM will also oversee new customer onboarding, ensuring support More ❯

use of technology to build a sustainable competitive advantage. Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with Service Delivery Managers to achieve SLA compliance. They will collaborate with Technical Resource Managers to build dedicated support teams based on technical environment & service requirements. They will also be involved in onboarding new customers, ensuring support More ❯

issues as assigned by the Technical Support Manager. Conduct onsite support, installations, and troubleshooting when remote solutions are not feasible. Resolve support tickets and incidents promptly, adhering to agreed SLA timelines. Execute installations of infrastructure, computers, servers, and software. Perform daily checks on customer infrastructure, backups, and monitoring, taking necessary actions. Participate in various IT projects. Contribute to the internal More ❯

technical IT infrastructure support * Support hardware issues and fixes (e.g. desktop, laptop printers, mobile) * Communicate effectively with the customer and manage technical queries in line with company standards and SLA's * Prioritise, and resolve technical queries and service requests * Work closely with users (floor-walking) and support stakeholders of all levels with IT-centric issues Required Skills & Experience * Demonstrable experience More ❯

blockers and share language specific defect trends to fix problems at the root - Provide detailed data and communication in tickets, documenting your investigation actions and next steps - Adhere to SLA thresholds for defects and stakeholder requests while ensuring all tasks are implemented to our high bar for quality processes - Generate service metrics using scripts and/or documentation - Apply your More ❯

build a sustainable competitive advantage. Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with the Service Delivery Managers to achieve Service Level Agreement (SLA) compliance. They will collaborate with Technical Resource Managers to build dedicated support teams for customers based on technical environment & service requirements. The TSM will also be involved in new customer … successful candidate should be able to work both onsite at customer locations and remotely as part of a team. Responsibilities: Support SDMs in managing the support service to meet SLA commitments Participate in Service Review Meetings organized by SDMs when required Take part in Duty Manager rota & perform Incident Manager duties during P1 incidents Oversee the completion and publication of More ❯

build a sustainable competitive advantage. Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with the Service Delivery Managers to achieve Service Level Agreement (SLA) compliance. They will work with Technical Resource Managers to build dedicated support teams for customers based on technical environment & service requirements. They will also be involved with new customer onboarding … also need the ability to work both on a customer site and as part of a remote team. Responsibilities: Support SDMs in managing the support service to the contracted SLA Participate in Service Review Meetings organized by SDMs Participate in Duty Manager rota & perform Incident Manager role on P1 incidents Manage completion and publication of RCAs and ensure preventative actions More ❯

build a sustainable competitive advantage. Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with the Service Delivery Managers to achieve Service Level Agreement (SLA) compliance. They will collaborate with Technical Resource Managers to build dedicated support teams for customers based on technical environment and service requirements. The TSM will also be involved in new … considered. The successful candidate should be able to work both on customer sites and remotely as part of a team. Responsibilities: Support SDMs in managing support services to meet SLA requirements. Participate in Service Review Meetings organized by SDMs when required. Take part in Duty Manager rotations and act as Incident Manager for P1 incidents. Manage the completion and publication More ❯

to build a sustainable competitive advantage. Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with Service Delivery Managers to achieve Service Level Agreement (SLA) compliance. They will collaborate with Technical Resource Managers to build dedicated support teams based on technical environment and service requirements. The TSM will also be involved in onboarding new customers … successful candidate should be able to work both onsite at customer locations and remotely as part of a team. Responsibilities: Support SDMs in managing the support service to meet SLA commitments. Participate in Service Review Meetings organized by SDMs when required. Take part in Duty Manager rotations and act as Incident Manager for P1 incidents. Manage the completion and publication More ❯

build a sustainable competitive advantage. Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with the Service Delivery Managers to achieve Service Level Agreement (SLA) compliance. They will collaborate with Technical Resource Managers to build dedicated support teams based on technical environment and service requirements. The TSM will also be involved in onboarding new customers … The successful candidate should be able to work both on-site with customers and remotely as part of a team. Responsibilities: Support SDMs in managing support services to meet SLA commitments. Participate in Service Review Meetings organized by SDMs when required. Take part in Duty Manager rota & act as Incident Manager during P1 incidents. Manage the completion and publication of More ❯

build a sustainable competitive advantage. Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with the Service Delivery Managers to achieve Service Level Agreement (SLA) compliance. They will collaborate with Technical Resource Managers to build dedicated support teams tailored to customer needs based on technical environment and service requirements. The TSM will be involved in … The successful candidate should be able to work both onsite at customer locations and remotely as part of a team. Responsibilities: Support SDMs in managing support services to meet SLA commitments. Participate in Service Review Meetings organized by SDMs when required. Take part in Duty Manager rotations and serve as Incident Manager for P1 incidents. Manage the completion and publication More ❯

build a sustainable competitive advantage. Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with the Service Delivery Managers to achieve Service Level Agreement (SLA) compliance. They will collaborate with Technical Resource Managers to build dedicated support teams for customers based on technical environment and service requirements. The TSM will also be involved in new More ❯

build a sustainable competitive advantage. Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with the Service Delivery Managers to ensure Service Level Agreement (SLA) compliance. They will collaborate with Technical Resource Managers to build dedicated support teams tailored to customer needs based on technical environment and service requirements. The TSM will also be involved More ❯

blockers and share language specific defect trends to fix problems at the root - Provide detailed data and communication in tickets, documenting your investigation actions and next steps - Adhere to SLA thresholds for defects and stakeholder requests while ensuring all tasks are implemented to our high bar for quality processes - Generate service metrics using scripts and/or documentation - Apply your More ❯

accurate solutions, and a swift response to any IT enquiries. We have a 24hr helpdesk allowing you to report any issues and let the technical team respond to your SLA’s. More ❯

maintenance to keep everything in top shape. Want to come and be a part of it? What will you be doing? Provide or support rapid network fault resolution within SLA, ideally before critical service impact. Take proactive ownership of technical issues across the network environment, coordinating with Service Desks to ensure accurate incident handling and escalation to the appropriate resolution More ❯

blockers and share language specific defect trends to fix problems at the root - Provide detailed data and communication in tickets, documenting your investigation actions and next steps - Adhere to SLA thresholds for defects and stakeholder requests while ensuring all tasks are implemented to our high bar for quality processes - Generate service metrics using scripts and/or documentation - Apply your More ❯

build a sustainable competitive advantage. Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with the Service Delivery Managers to achieve Service Level Agreement (SLA) compliance. They will work with Technical Resource Managers to build dedicated support teams for customers based on technical environment & service requirements They will also be involved with new customer onboarding … also need the ability to work both on a customer site and as part of a remote team. Responsibilities: Support SDMs in managing the support service to the contracted SLA When required, participate in Service Review Meetings organised by SDMs Participate in Duty Manager rota & perform Incident Manager role on P1 incidents Manage completion and publication of RCAs and ensure More ❯

build a sustainable competitive advantage. Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with the Service Delivery Managers to achieve Service Level Agreement (SLA) compliance. They will work with Technical Resource Managers to build dedicated support teams for customers based on technical environment & service requirements. They will also be involved with new customer onboarding … also need the ability to work both on a customer site and as part of a remote team. Responsibilities: Support SDMs in managing the support service to the contracted SLA When required, participate in Service Review Meetings organised by SDMs Participate in Duty Manager rota & perform Incident Manager role on P1 incidents Manage completion and publication of RCAs and ensure More ❯

fantastic opportunity for a warehouse warranty line operative in the services logistics warehouse. You will be supporting our customers with claiming warranty with all vendors within Service Level Agreement (SLA). You will need to have high levels of accuracy, attention to detail and a strong work ethic. Ideally you will have previous experience in administration and warehouse management systems … Despatching all vendors warranty parts back to them ? Maintaining warranty management tool database ? Maintaining SLW Data base tool. (Error-handling) ? Managing the Service Level Agreement. ? Managing all queries within SLA (error handling) ? Using Excel to maintain the reporting for all vendors. ? Maintaining the accuracy on serial number and asset tracking ? Producing delivery notes and producing courier labels from partner websites … Work within SLA for all vendors ? Working to ensure Personal Performance Targets (PPT) are met. ? Maintain high levels of housekeeping. The Ideal Candidate ? Strong attention to detail ? Ability work under pressure to achieve targets ? Strong experience in warehouse practices ? Ability work as part of a team ? Analytical skills, good numerical ability and good Excel with attention to detail ? Has the More ❯