1 to 25 of 29 SLA Jobs in the East of England

platform experience across Windows, macOS, and Linux (including Microsoft Entra ID, Intune, JAMF, Microsoft 365, and endpoint security tooling) Strong service management discipline including SLA ownership, ITSM process design, and experience operating a ticketing platform such as Jira Service Management or equivalent Track record of building metrics‐driven support operations ...

well as possess the ability to liaise with stakeholders at all levels of seniority, including the customer. Adherence to resolving issues and problems within SLA levels and ensuring KPIs are met is also required. You will have; Have excellent knowledge of Virtualized Environments such as VMware and Hyper-V. Have ...

timely, professional manner Ensure that IT issues & faults reported to their IT team are resolved in the shortest possible time, meeting their department's SLA targets, and minimizing disruption to systems and users critical to business operations Identity & Account Management Create, modify, and disable user accounts in a hybrid ...

timely, professional manner Ensure that IT issues & faults reported to their IT team are resolved in the shortest possible time, meeting their department's SLA targets, and minimizing disruption to systems and users critical to business operations Identity & Account Management Create, modify, and disable user accounts in a hybrid ...

support Windows 11 devices, mobile devices, printers, and Intune-managed endpoints. Manage incidents and service requests through Autotask PSA, ensuring accurate updates and SLA compliance. Assist with IT infrastructure upgrades, cloud migrations, cybersecurity initiatives, and new client onboarding projects. Create and maintain technical documentation, processes, and knowledge base articles using ...

timely, professional manner Ensure that IT issues & faults reported to their IT team are resolved in the shortest possible time, meeting their department's SLA targets, and minimizing disruption to systems and users critical to business operations Identity & Account Management Create, modify, and disable user accounts in a hybrid ...

friendly face of IT while users are experiencing problems Taking requests from users via email, ticketing system and telephone Adhere to challenging SLA requirements, logging full details of time and work undertaken Completing initial troubleshooting in a timely manner Monitor the support ticket system for incidents requiring escalation or urgent ...

Microsoft 365 (support, admin and migration), AWS, Virtualisation Hyper V/VMware Complete customer change requests in line with agreed change management process and SLA’s Progress and action all assigned tickets and ensure actions are fully documented in PSA tool Escalate tickets where necessary to 2nd/3rd Line ...

Oracle), including basic querying and performance awareness. Scripting experience (PowerShell, APIs, Python preferred) for automation, reporting, and operational improvements. Demonstrable experience working in SLA/KPI-driven support models, with strong customer-facing and stakeholder management skills. Familiarity with ITIL-based processes; ITIL Foundation/ITIL 4 certification preferred. Bachelor ...

escalation processes as appropriate. Acting as Tier 2/Tier 3 support for Windows related issues & problem resolution, performing incident response, investigation & remediation within SLA timeframes. Co-ordinate with incident & Technical managers, following incident management process during high-severity incidents. Identify underlying root causes of reoccurring incidents, assisting in implementation ...

escalation processes as appropriate. Acting as Tier 2/Tier 3 support for Windows related issues & problem resolution, performing incident response, investigation & remediation within SLA timeframes. Co-ordinate with incident & Technical managers, following incident management process during high-severity incidents. Identify underlying root causes of reoccurring incidents, assisting in implementation ...

escalation processes as appropriate. Acting as Tier 2/Tier 3 support for Windows related issues & problem resolution, performing incident response, investigation & remediation within SLA timeframes. Co-ordinate with incident & Technical managers, following incident management process during high-severity incidents. Identify underlying root causes of reoccurring incidents, assisting in implementation ...

escalation processes as appropriate. Acting as Tier 2/Tier 3 support for Windows related issues & problem resolution, performing incident response, investigation & remediation within SLA timeframes. Co-ordinate with incident & Technical managers, following incident management process during high-severity incidents. Identify underlying root causes of reoccurring incidents, assisting in implementation ...

equipment. The Technical Support team ensure that customers queries are answered and resolved in an efficient manner and are in line with company SLA’s. In order to succeed in this role, you will need to have a high degree of both written and verbal communication skills and a desire ...

well as possess the ability to liaise with stakeholders at all levels of seniority, including the customer. Adherence to resolving issues and problems within SLA levels and ensuring KPIs are met is also required. 3rd Line Network Engineers will; Have a thorough and demonstrable understanding of Cisco Enterprise LAN environments ...

well as possess the ability to liaise with stakeholders at all levels of seniority, including the customer. Adherence to resolving issues and problems within SLA levels and ensuring KPIs are met is also required. Essential Requirement Software Defined Networking experience with VMWare NSX. You will; Have a thorough and demonstrable ...

call with reduced hours Monday - Friday Youll support customers from issue receipt to resolution, allocate work, and assist engineers to ensure timely updates and SLA compliance. Key tasks include monitoring systems, managing tickets in Field Service Lightning, updating customers, prioritising faults, coordinating engineers and spares, tracking tasks, completing maintenance, reporting ...

team objectives, service level expectations and customer satisfaction targets. Monitor workloads, manage productivity and allocate tasks effectively across the team. Drive improvements in SLA performance, customer response times and overall turnaround from enquiry to dispatch. Act as an escalation point for customer queries, issues and more complex service matters. Observe ...

incident resolution. You will work within a Defence/Aerospace context, handling Tier 2/3 support, change management, documentation, and monitoring to ensure SLA compliance and secure, reliable systems. #J-18808-Ljbffr ...

remote-enabled working Key Responsibilities Receive and triage email/CRM (corporate management system) enquiries. Accurately uploading cases onto the database, meeting Service Level Agreement timescales Support the team with general administrative duties. Sending acknowledgement letters and standard correspondence using approved templates. Forwarding information received to the teams Uploading documents ...

ability to work in a fast-paced environment, perform against personal performance targets (PPT), prioritise workloads against demand to meet our Service Level Agreements (SLA) with our customers and have excellent communication skills. Main Responsibilities Unloading/Loading vehicles. Scanning using a handheld scanner. Picking from an automated warehouse. Packing ...

ensure stable system operations, rapid incident resolution, environment management, and continuous improvement of ERP processes. Acting as the primary escalation point, the role oversees SLA adherence, manages complex technical and functional issues, supports upgrades and patching activities, and ensures seamless integration across Supply Chain, Manufacturing, Finance, and external systems.****Role … root cause analysis (RCA) to deliver permanent fixes and prevent recurrence.* Finance & Accounting Alignment: Utilize working knowledge of Oracle Financials (GL, AP, AR, Costing, SLA) to resolve the accounting impacts of supply chain transactions and support period-end close activities.* Vendor & Oracle SR Management: Direct Oracle Support (SR) interactions, managing ...

timescales. Qualifications and Experience Required for this Field Service Technician Job: Experience servicing and maintaining industrial battery chargers and backup power equipment. * Understanding of SLA, NiCd, and Plante battery technologies. * Electrical and electronic fault-finding experience. * Customer accreditations such as UKPN, National Grid, London Underground or similar are advantageous. * Previous ...

escalation processes as appropriate Acting as Tier 2/Tier 3 support for Windows related issues & problem resolution, performing incident response, investigation & remediation within SLA timeframes Coordinate with incident & Technical managers, following incident management process during high-severity incidents Identify underlying root causes of reoccurring incidents, assisting in implementation … findings, as part of continuous improvement cycle Responsible for ensuring update and closure of all incidents & requests assigned to team queue in accordance to SLA Support with monitoring and alerting across restricted secret & above networks Responding proactively to alerts & implementing threshold and health-based remediation actions Monitor and optimise network ...

escalation processes as appropriate Acting as Tier 2/Tier 3 support for Windows related issues & problem resolution, performing incident response, investigation & remediation within SLA timeframes Coordinate with incident & Technical managers, following incident management process during high-severity incidents Identify underlying root causes of reoccurring incidents, assisting in implementation … findings, as part of continuous improvement cycle Responsible for ensuring update and closure of all incidents & requests assigned to team queue in accordance to SLA Support with monitoring and alerting across restricted secret & above networks Responding proactively to alerts & implementing threshold and health-based remediation actions Monitor and optimise network ...