24 of 24 SLA Jobs in the East of England

resolve critical incidents. Support Service Desk and 1st Line Engineers. Maintain technical knowledge and accreditations. Requirements: 2-3 years' experience in a similar SLA-driven support role. Strong experience with Cisco Switches/Routers and some of: Fortinet, Palo Alto, Checkpoint, Cisco Meraki, HP Aruba, F5, Azure, AWS. Preferred: Netscaler ...

resolve critical incidents. Support Service Desk and 1st Line Engineers. Maintain technical knowledge and accreditations. Requirements: 2-3 years' experience in a similar SLA-driven support role. Strong experience with Cisco Switches/Routers and some of: Fortinet, Palo Alto, Checkpoint, Cisco Meraki, HP Aruba, F5, Azure, AWS. Preferred: Netscaler ...

responsibilities - Technical Support : Take full ownership of incidents tickets through to final resolutions, ensuring client supported and updated to the closure Ensures customer SLA's/KPIs and quality standards are met Communicate with the clients, providing regular updates along with realistic expectations Technical background with experience in technical support ...

resolve critical incidents. Support Service Desk and 1st Line Engineers. Maintain technical knowledge and accreditations. Requirements: 2–3 years’ experience in a similar SLA-driven support role. Strong experience with Cisco Switches/Routers and some of: Fortinet, Palo Alto, Checkpoint, Cisco Meraki, HP Aruba, F5, Azure, AWS. Preferred: Netscaler ...

right solution. You’re process driven –– you’ll be triaging tickets coming through according to type and priority (with the added excitement of SLA's, so we need people who can follow the plan and get it right for our customers every time. You’re a team player – got your ...

technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. * Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. The ideal candidate will have a good ...

Information Management, in liaison with support groups (Data Centre Service, Networks) Hardware diagnostics Shell scripting Management, investigation and resolution of support tickets within the SLA System updates (applications, middleware, database) Required Skills & Experience Linux Administration: RHEL or similar (very strong practical application and experience) Ansible (very strong practical application ...

Information Management, in liaison with support groups (Data Centre Service, Networks) * Hardware diagnostics * Shell scripting * Management, investigation and resolution of support tickets within the SLA * System updates (applications, middleware, database) Required Skills & Experience * Linux Administration: RHEL or similar (very strong practical application and experience) * Ansible (very strong practical application ...

Information Management, in liaison with support groups (Data Centre Service, Networks) Hardware diagnostics Shell Scripting Management, investigation and resolution of support tickets within the SLA System updates (applications, Middleware, database) Required Skills & Experience Linux Administration: RHEL or similar (very strong practical application and experience) Ansible (very strong practical application ...

Linux, Kickstart, and VMware systems Shell scripting and system automation Hardware diagnostics and system updates Managing, investigating, and resolving support tickets within SLA LINUX ADMINISTRATOR ESSENTIAL SKILLS Strong Linux administration experience (RHEL or similar) Strong hands-on Ansible experience Strong understanding of network protocols Git version control experience Excellent documentation ...

accurately Ensure client reporting aligns with Statement of Work (SoW) requirements Oversee stock holdings for allocated accounts, ensuring management aligns with customer expectations and SLA timeframes Maintain and update the SAF document, including SoW, RPI, forecasts, system migration status, and margin justifications Manage the workload of assigned Service Support Coordinators ...

Supporting Business Unit Super Users in their understanding of the systems Contributing and continually improving knowledge base of CR related systems. Monitoring and maintaining SLA performance of software providers, seeking opportunities for improvement Conducting regular checks on system functionality to ensure it is performing in accordance with expectations Providing relevant ...

years experience supporting remote office and end users. Knowledge: Automotive aftersales operations with focus on Technical Helpdesk (THD) and Parts & Logistics. KPI/SLA frameworks for dealer support, case handling, and parts service levels (fill rate, order accuracy, lead time). OEM policies, procedures, and systems used by Helpdesk ...

years experience supporting remote office and end users. Knowledge: Automotive aftersales operations with focus on Technical Helpdesk (THD) and Parts & Logistics. KPI/SLA frameworks for dealer support, case handling, and parts service levels (fill rate, order accuracy, lead time). OEM policies, procedures, and systems used by Helpdesk ...

MSPs to handle the operational management and introduction of networks, Wi-Fi/5G, telephony, communications rooms, etc. Additionally, the main responsibilities involve: SLA/KPI governance; contract negotiations and reviews. Demand intake, prioritisation and resource planning. Incident, problem and change escalation; continual service improvement (ITSM best practice). Data ...

MSPs to handle the operational management and introduction of networks, Wi-Fi/5G, telephony, communications rooms, etc. Additionally, the main responsibilities involve: SLA/KPI governance; contract negotiations and reviews. Demand intake, prioritisation and resource planning. Incident, problem and change escalation; continual service improvement (ITSM best practice). Data ...

Typical Day in the Job: S ecurity processes such as password resets, MSA resets/enrolments, data encryption, internal security processes etc. Support with SLA's on the ticketing system. Document tasks and track escalations through the ticketing system. Provide support over the phone, email, tickets and occasional F2F site ...

Information Management, in liaison with support groups (Data Centre Service, Networks) Hardware diagnostics Shell scripting Management, investigation and resolution of support tickets within the SLA System updates (applications, middleware, database) Required Skills & Experience Linux Administration: RHEL or similar (very strong practical application and experience) Ansible (very strong practical application ...

with the Project Manager on the sales to delivery handover Participating in internal ServiceNow communities and other knowledge sharing activities Ensures the department meets SLA, KPI and OLA performance targets Maintains & improves stakeholder satisfaction levels Understands and adheres to policies and procedures ...

site technical lead, fault-finding and resolving issues efficiently Supporting and mentoring a Trainee AV Engineer daily Completing installation reports and documentation to SLA standards Ensuring full compliance with Health & Safety procedures, particularly on large-scale sites What We're Looking For Essential Experience: Proven experience in an AV Installation ...

customer needs and ensuring that they are met. Handles customer-relations problems promptly and appropriately. To ensure all calls are resolved within the agreed SLA, ensuring calls are escalated when required and customers are updated, until the call is resolved and closed. Required skills and attributes Must have very strong ...

issues , explaining findings clearly Working with internal technical teams to resolve complex data or configuration problems Managing incidents and service requests in line with SLA targets Applying configuration changes, system updates, and fixes where required Maintaining detailed case notes and contributing to knowledge bases and data-related documentation 👤 What … forms, workflows, or integrations Confident communicator, able to explain data and technical issues to non-technical users Experience working in an IT service or SLA-driven environment Desirable (not essential): Basic SQL or database experience Exposure to APIs, JSON, or data integrations Experience with low-code platforms, automation tools ...

Bango environment Work closely across functions (including Engineering, Delivery, Finance and other Bango teams) to seek support when needed, ensuring priorities are aligned and SLA’s are met Responsible for documenting and implementing internal change requests within the operations team including full test plan. (i.e. certificate rotations) Keeping stakeholders updated … regarding any complex ongoing change, activity or incident affecting the service in line with contracted SLA’s Partner onboarding – configuration tasks for existing and new customers joining the Bango platform Monitoring set up and configuration, and regular thresholds review with first line team to ensure reduction on false alarms ...

work closely with a group of Performance Managers to keep our 24x7x365 service running smoothly and efficiently. Youll make sure we hit our SLA, OLA, and KPI targets, delivering great service to a wide range of customers. Well trust you to take ownership of cases and tickets in our Service … youre on shift. What youll bring: Youll bring solid knowledge of Service Support best practices and escalation management. Well appreciate your experience delivering against SLA, OLA, and KPI targets. Youll have strong people management skills, including personal development, career guidance, and conflict resolution. Well look to you for coaching ...