Service Level Agreement (SLA) Jobs in the East of England

Helpdesk Support Manager, global client, Cambridge! As the Support Manager you will be working with a Media company based in Cambridge. They provide secure management and distribution solutions for a variety of industries. As the Support Manager you will responsible for the day to day operations of my client’s infrastructure, Support team and escalations. You will be responsible for the support team... more ▸

The Opportunity. A fantastic new opportunity has opened up in the UK Projects and Solutions team. First, looking at the transition of current SAP basis responsibility to the Customer Service & Infrastructure (CS&I) department. You will then help to deliver a brand new SAP4HANA environment and transition to support environment, including creating support RACI’s etc. The role will also look at the models of support... more ▸

BGL Group are looking for an experienced IT Operations Manager to lead the Wintel Support team. This role operates within Business Services, IT Operations and has responsibility for the technical support and management of the server infrastructure across the Group. You'll work closely with the Business Unit's technical teams and Group IT Operation's teams to deliver exceptional service,... more ▸

SERVICE DESK ANALYST 6 MONTHS ASAP START DATE BURY ST EDMUNDS INSIDE IR35 RATE - NEGOTIABLE As an IT Service Engineer the Post Holder will: Take calls from users in calm and professional manner recording all the required information as specified in the IT Service Desk standard operating procedure. Review calls received by e-mail, making contact with the user where necessary to ensure... more ▸

SoCode has partnered with a fast-growing data management company who work with the biggest names in Global media. They are looking for a Support Engineer, who can support their US clients, within the US time zone. This means the hours are 6pm to 2am from Monday to Friday. Their US client base is their fastest growing sector, with the biggest... more ▸

Job Title: Network Architect. Location: Cambridge. Salary: Competitive. Type: Permanent. We are assisting our client in the search for a Network Architect to head up a critical new function within the business. The Role: - As the Network Architect, you will take responsibility for full product development lifecycle. - The Network Architect will be accountable for full service offerings to ensure SLA's... more ▸

Littlefish are seeking an experienced Onsite IT Support Engineer to work out of a major client site in Stevenage with travel to other sites across the UK when required. This role will provide effective onsite technical support to Littlefish contract customers, for desktop/laptop/printer/application issues and installations as well as basic network/server troubleshooting and administration. A key aspect of the role is to communicate effectively with the... more ▸

Network Engineer. Exciting opportunity for a Network Engineer with proven experience in installation, commissioning/configuration of Optical Transmission, IP routing equipment or associated technologies. You will have experience in the use of field test equipment as well as experience of working in Data Centre/Technical environments. Within the Operations Department, the Implementation Team is responsible for the Optical and IP. physical network architecture, Point of Presence sites... more ▸

Cloud Support Engineer - AWS - Cambridge. Cloud Support Engineer with excellent Amazon Web Services (AWS) experience to play an important role in the development and support of new AWS hosted solutions is required by a leading company in Cambridge. You must have experience in building AWS IT infrastructure environments and utilising native Cloud features and functionality. This a new role for a company going... more ▸

Infrastructure Engineer - Excellent career growth opportunities! Package: Up to £30,000 + 3% Flex Fund + Life Assurance + Pension Location: Welwyn Garden City Bring your Infrastructure Engineer expertise to us and in return we’ll give you an amazing career with growth and learning opportunities. Come and work for one of the best kept secrets in I.T. The company Sopra Steria, European leader in digital transformation, provides... more ▸

*** BRAND NEW IT VACANCY*** My Client has a FANTASTIC OPPORTUNITY to join leading, multi-brand technology solutions provider to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, the company was founded in 1984 and employs almost 10,000 people. Key Responsibilities. Server Management, including Virtualisation,... more ▸

*** BRAND NEW IT VACANCY*** My Client has a FANTASTIC OPPORTUNITY to join leading, multi-brand technology solutions provider to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, the company was founded in 1984 and employs almost 10,000 people. Key Responsibilities. Server Management, including Citrix,... more ▸

Reporting into the Head of Service Operations, you will be responsible for the following: Be efficient in responding to work packages logged by Transition and Design consultants. Respond and action pre-requisite activities. Deploy required internal tools sets in line with Service Design. Escalate all service issues initially with Team Leader. Be confident in making recommendations and deploy changes when required... more ▸

Software Support Manager. This is a new opportunity for an enterprise Application Support Manager with experience of managing technical support teams to join a fast-growing, market-leading company based in Hertfordshire - just North of London. As the largest organisation in their field, this impressive company are seeking a Software Support Manager with a SaaS / software as a service background, ideally at enterprise level, to come on board and lead... more ▸

An urgent requirement for an Applications and Cloud SME to join an established team who continue to grow their client base. Reporting into the Applications and Cloud Team Leader, you will be expected to: Provide a resolution and technical guidance to incidents logged via the Incident Management system. Act as a point of technical escalation, expertise and mentoring for 2nd Line Engineers. Ensure... more ▸