1 to 25 of 29 SLA Jobs in the East of England

escalated issues, diagnose root causes, and drive long-term fixes while working closely with an MSP when required. Manage incidents and service requests within SLA, providing clear updates and ensuring high-quality documentation. Support and administer core systems including Active Directory, Microsoft 365, endpoint security, MDM, and device builds/ ...

part of a team. Organised. Good at creating and keeping documentation up to date. Ability to prioritise workload in a fast-paced, SLA-driven environment Right to work in the UK and Full UK driving license and willingness to travel to customers sites. (Essential) Excellent communicator and interpersonal skills ...

ensure seamless support and service integration. Stay current with emerging technologies and trends in IT support. Key Skills Leadership & team management Incident & request management SLA/KPI monitoring and reporting Customer service excellence Technical troubleshooting Process improvement Communication & stakeholder engagement Qualifications Qualifications & Experience: Proven experience managing an IT service desk ...

right solution. You’re process driven –– you’ll be triaging tickets coming through according to type and priority (with the added excitement of SLA's, so we need people who can follow the plan and get it right for our customers every time. You’re a team player – got your ...

experience, customer service delivery, help desk/support center roles, or administrative functions. 3+ years system support experience with customer service delivery and SLA responsibilities. 3+ years’ experience in procurement or vendor management, outsourcing, or consulting is beneficial. Experience with ticket management platforms (e.g., ServiceNow, Salesforce) and analytical/reporting ...

services of a third party organisation. ▪ To monitor/manage call queues to ensure that support calls are being escalated and resolved within agreed SLA’s ▪ To action any asset change in compliance with the Change Control Procedure ▪ To complete additional ad hoc project work, as required ▪ To assist ...

junior engineers Support pre-sales with solution design, surveys, and technical input Onboard new clients and ensure smooth handover to support teams Ensure SLA commitments and service quality are met Participate in out-of-hours support rota (optional) Required Experience 3+ years' experience in an MSP or IT consultancy environment ...

expert support for the Synergy2 application Investigate, resolve, or escalate complex client issues Manage support tickets and work to agreed SLAs Analyse support and SLA data to identify trends and improvements Collaborate with internal teams, including Technical Services and third party providers Communicate clearly and professionally with clients and colleagues ...

hour shifts (77). Youll support customers from issue receipt to resolution, allocate work, and assist engineers to ensure timely updates and SLA compliance. Key tasks include monitoring systems, managing tickets in Field Service Lightning, updating customers, prioritising faults, coordinating engineers and spares, tracking tasks, completing maintenance, reporting, and arranging ...

What youll be doing? Youll work in our 24x7 Service Management Centre, managing customer tickets, monitoring systems, prioritising faults, coordinating engineers, and ensuring SLA compliance. Shifts include 2 weeks MonFri (1 week 08:0016:00, 1 week 10:0018:00), followed by 1 week of 6-hour days with ...

with ‘best practice’ ensuring compliance to relevant policies. To maintain confidentiality and discretion. Provide first line analysis of all IT issues and ensure that SLA’s are met. Keep customers informed of the status and progress of tasks and update tickets. Ensure the customer is satisfied with the final resolution ...

Information Management, in liaison with support groups (Data Centre Service, Networks) Hardware diagnostics Shell scripting Management, investigation and resolution of support tickets within the SLA System updates (applications, middleware, database) Required Skills & Experience Linux Administration: RHEL or similar (very strong practical application and experience) Ansible (very strong practical application ...

Project Financial Management (PFM), Project Costing, Project Billing, Project Contracts and Tax. Lead the data migration and implementation of accounting rules, subledger accounting (SLA), cash management, and financial reporting structures. 3. Testing & Deployment Lead SIT, support UAT, and coordinate defect resolution. Validate integrations, data migration, and reporting outputs. Support cutover ...

such as password resets, multi-factor auth, anti-virus configuration. Interpret technical docs like network diagrams, technical specs all found on SharePoint. Support with SLA’s via the ticketing system – OTS (In-house ticketing system). Everything will be documented via the ticketing system also. Support will be given over ...

technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. * Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. The ideal candidate will have a good ...

lifecycle planning and cost optimisation Help shape the operational strategy across multiple facilities, aligned with future growth and industry best practice Lead operational reporting, SLA/KPI performance, metrics and incident management Ensure compliance, quality, safety and operational readiness at all times Act as a senior escalation point during major ...

forensic data. Customer Interaction: Provide clear, professional guidance to technical and non-technical stakeholders. Ticket Management: Log, track, and resolve support cases within SLA timelines using JIRA or similar platforms. Collaboration: Work closely with engineering and product teams to escalate and resolve complex issues. Documentation: Maintain accurate onboarding records ...

directly provide 2nd and 3rd line support on an exceptional basis Ensure incidents, problems, and alerts are managed and acted upon within OLA and SLA’s, managing major incident escalations from a technical perspective and managing activities with third parties, ensuring continuity of services. Collaborate with Product Owner, Delivery Managers ...

with Project Managers, surveyors, installers, subcontractors and clients Ensuring all required documentation (RAMS, surveys, test results, job packs) is produced, returned and approved within SLA Uploading and maintaining accurate site data on internal systems Scheduling start dates once client approval has been received Updating systems throughout installation phases Collating completed ...

Hertfordshire) Timing: 11AM - 7PM 37.5 Hours per week Competitive salary (TBC) Contract 6 months contract Key Responsibilities Picking and placement of parts against SLA Maintaining stock accuracy to a very high degree A mindful approach to stock consolidation and storing materials in fast and slow-moving locations to create ...

Hatfield Hertfordshire AL10 9TW Contract: 6 months Mon - Fri 7:00 - 15:.5 Hours per week Key Responsibilities Picking and placement of parts against SLA Maintaining stock accuracy to a very high degree A mindful approach to stock consolidation and storing materials in fast and slow-moving locations to create ...

ability to work in a fast-paced environment, perform against personal performance targets (PPT), prioritise workloads against demand to meet our Service Level Agreements (SLA) with our customers and have excellent communication skills. Location : Hatfield Avenue Hatfield Business Park - Hatfield Hertfordshire AL10 9TW Rate : A per hour rate, in-scope ...

role) using spreadsheets Consolidate consignments for distribution Box/unbox IT equipment and support pallet movement Communicate progress and delays proactively Work to meet SLA targets and productivity goals What We're Looking For ? Strong written and verbal communication skills ? Background in IT or technical support ? Data input experience with ...

domain. Maintain and enhance ETL pipelines built on Glue + Iceberg + Athena + Redshift. Monitor production jobs, fix failures, optimize queries, and ensure SLA adherence. Develop automation for operational workflows using Python. Collaborate with data architects, business teams, and network teams for data requirements. Implement best practices for data ...

issues, explaining findings clearly Working with internal technical teams to resolve complex data or configuration problems Managing incidents and service requests in line with SLA targets Applying configuration changes, system updates, and fixes where required Maintaining detailed case notes and contributing to knowledge bases and data-related documentation What … forms, workflows, or integrations Confident communicator, able to explain data and technical issues to non-technical users Experience working in an IT service or SLA-driven environment Desirable (not essential): Basic SQL or database experience Exposure to APIs, JSON, or data integrations Experience with low-code platforms, automation tools ...