25 of 25 SLA Jobs in the East of England

with carrier and supplier partners where third-party escalation is required. Reporting, Insight & Commercial Enablement • Produce and present partner performance packs: ticket volumes and SLA attainment, provisioning and porting performance, MRR and margin trends, product mix, churn indicators and end-customer base growth. • Provide partners with actionable insight — not just ...

telephone communication skills Full clean driving licence, access to own vehicle & willingness to travel across the UK Ability to prioritise tasks to meet SLA requirements Calm under pressure, logical, and able to explain technical issues to non-technical users What can we offer you? Healthcare cash plan. This will give ...

Games, ensuring service performance, risks and improvement opportunities are clearly understood and acted upon. • Lead and maintain ITIL-based service governance, including service reviews, SLA reporting, KPI tracking and escalation management. • Develop, agree and track Continual Service Improvement (CSI) plans, driving measurable improvements in service quality, resilience and customer satisfaction. ...

response to any IT enquiries. We have a 24hr helpdesk allowing you to report any issues and let the technical team respond to your SLA’s. ...

Security ticket queue, taking ownership of tickets that are assigned to the Security team and managing through to resolution in line with ITIL, meeting SLA's and working with the IT team(s) as necessary. Company benefits: 30 Days annual leave plus 1 day, 2 weeks either side of your ...

helping people find their feet. High-level responsibilities include: User-facing helpdesk support, onboarding & offboarding Acting as escalation point for the service delivery team SLA reporting, customer satisfaction reporting & improvement Hardware lifecycle management Windows & Mac (Linux nice to have) AD (on-prem & Azure), VPN, Anti-Virus Ticketing systems Knowledge base ...

customers, either by phone, email, live chat or portal Ensuring all incidents and service requests are logged into ITSM package Ensuring all SLA obligations are met in the delivery of the above services Ensuring any incidents or service requests that cannot be fulfilled in a timely manner are escalated ...

medium IT projects Strong hands-on experience with: Infrastructure administration Hardware deployment Fault diagnosis and resolution Ability to work independently and manage workload within SLA-driven environments Experience working in customer-facing roles Desirable Experience Knowledge of ITIL Service Management processes MCP certification (or equivalent) Understanding of secure data centre ...

deploying servers (mainly on VMware), and maintaining documentation, automation, and gold images. You'll carry out patching, upgrades, and system maintenance, resolve incidents within SLA targets, and support data centre activities including physical server builds. The role also involves monitoring capacity, contributing to engineering meetings, ensuring compliance with standards, assisting ...

Plan and deliver upgrades, patches, and annual cycles (e.g. payroll year-end, iSAMS rollovers, Sage updates) Ensure system availability, performance, licensing compliance and vendor SLA management Data, Reporting & Insights Lead the analytics roadmap using Power BI, delivering executive dashboards and governed datasets Maintain and evolve SQL-based reporting (SSRS ...

/7 Service Management Centre, youll manage cases with accuracy and pace, making sure all details are logged to a high standard and within SLA timeframes. Youll prioritise faults based on impact, coordinate resources effectively, and escalate complex issues to 3rd line with clear documentation. Youll support engineer dispatch ...

print services Thin client environments Messaging systems Virtualisation Hardware infrastructure Experience leading infrastructure projects using methodologies such as PRINCE2 or PMI Strong understanding of SLA-driven environments, governance, and compliance Desirable Experience Previous team leadership or mentoring experience within infrastructure teams Experience contributing to pre-sales or solution design activities ...

varying security levels. 2 nd line engineers are responsible for conducting advanced Troubleshooting. Liaising with customers to ensure all issue are dealt within SLA and KPI set down by the customer. Provide Second line technical support: Manage and maintain servers, virtual machines to ensure high availability and performance, including ...

directly provide 2nd and 3rd line support on an exceptional basis Ensure incidents, problems, and alerts are managed and acted upon within OLA and SLA’s, managing major incident escalations from a technical perspective and managing activities with third parties, ensuring continuity of services. Collaborate with Product Owner, Delivery Managers ...

high-impact issues through to full resolution, provide structured root cause analysis and corrective action reports, and maintain clear escalation pathways. You make sure SLA response and resolution targets are met. A typical week depends on where your projects and support contracts sit in the cycle. During development phases ...

risks, and trade-offs in executive steering forums. Proven ability to govern multi-vendor delivery ecosystems-system integrators, platform vendors, and data providers - ensuring SLA and contractual compliance. Solid technical delivery background across MDM/Customer 360, data integration (APIs, streaming, CDC), data engineering (lakehouse, ETL/ELT, orchestration ...

will also travel to factories to commission what you have built, support field engineers remotely, and pick up customer support tickets to SLA targets. Expect a mix of development, deployment and support throughout the year. Your skills probably already fit Languages and frameworks : .NET, JavaScript, HTML, CSS, Entity Framework ...

desirable • Proven ability to manage and influence suppliers across multiple services, ideally within IT, digital, or other complex service environments • Strong contract and SLA management skills, with the ability to oversee supplier performance, renewals, and lifecycle governance • Excellent communicator and collaborator, able to engage with senior internal and external stakeholders ...

will take full ownership of service delivery across: Service Desk Provisioning Service Assurance Leading a team of 12–15, you will ensure consistent SLA performance, drive operational improvements, and maintain high standards across all client interactions. Key Responsibilities Service Delivery Leadership Own end-to-end service performance across all operational … adherence to processes, governance frameworks and compliance requirements Report on KPIs and operational performance to the Senior Leadership Team What Success Looks Like Consistent SLA achievement across all service functions Improved client satisfaction, retention and confidence Reduced escalation volume through stronger team ownership A more accountable, high-performing service delivery ...

Job summary The post holder will be responsible for the day to day supervision of the Application Support Team delivering support, administration, technical management, and maintenance of the Trusts Applications. This role is for an ...

/7 Service Management Centre, where you will manage customer tickets, monitor critical systems, prioritise and escalate faults, coordinate engineer activity, and ensure SLA targets are consistently achieved. The shift pattern operates on a three-week rotation: Week 1: MondayFriday, 08:0016:00 Week 2: MondayFriday, 10:0018:00 Week … organisation, and customer focus are essential. Youll support customers from issue receipt to resolution, allocate work, and assist engineers to ensure timely updates and SLA compliance. Key tasks include monitoring systems, managing tickets in Field Service Lightning, updating customers, prioritising faults, coordinating engineers and spares, tracking tasks, completing maintenance, reporting ...

together with Performance Managers to keep our 24x7x365 service running smoothly and efficiently. Youll play a key role in ensuring we consistently meet our SLA, OLA, and KPI commitments, delivering excellent service to a wide range of customers, and well rely on you to take ownership of cases and tickets … during your shift. What youll bring: Youll bring solid knowledge of Service Support best practices and escalation management. Well appreciate your experience delivering against SLA, OLA, and KPI targets. Youll have strong people management skills, including personal development, career guidance, and conflict resolution. Well look to you for coaching ...

together with Performance Managers to keep our 24x7x365 service running smoothly and efficiently. Youll play a key role in ensuring we consistently meet our SLA, OLA, and KPI commitments, delivering excellent service to a wide range of customers, and well rely on you to take ownership of cases and tickets … during your shift. What youll bring: Youll bring solid knowledge of Service Support best practices and escalation management. Well appreciate your experience delivering against SLA, OLA, and KPI targets. Youll have strong people management skills, including personal development, career guidance, and conflict resolution. Well look to you for coaching ...

guidance of the Project Manager, including: assisting with solution design, Estimating, high level and detailed design work where applicable, implementation. Aware of the relevant SLA structure and to respond, fix or escalate according to the limits set out within that structure. Write and maintain Operational and User procedures to ensure … including support and maintenance considerations). Project leading experience within prevailing project management methodology e.g. PRINCE or PMI. Experience of working to tight SLA's Experience of working within a strong governance structure Extensive experience in Infrastructure Management Reasonable Adjustments: Respect and equality are core values to us. ...

guidance of the Project Manager, including: assisting with solution design, Estimating, high level and detailed design work where applicable, implementation. Aware of the relevant SLA structure and to respond, fix or escalate according to the limits set out within that structure. Write and maintain Operational and User procedures to ensure … including support and maintenance considerations). Project leading experience within prevailing project management methodology e.g. PRINCE or PMI. Experience of working to tight SLA's Experience of working within a strong governance structure Extensive experience in Infrastructure Management Reasonable Adjustments: Respect and equality are core values to us. ...