1 to 25 of 53 SLA Jobs in the East of England

significant results on project or operational deliverables, whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI's and SLA's. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to technical More ❯

interpersonal communication skills. Ability to work autonomously. 1st/2nd level operations experience with Application support team or service desk. Experience of working to SLA's and KPIs. KEY SKILLS Proficient in MS SQL. Proficient in Tibco BW. Strong analytical and RCA (Root Cause Analysis) skills. Strong Windows OS administration More ❯

working, mentoring, career development. About the role Join our team to manage support cases, troubleshoot issues, and host remote sessions. Maintain customer contact, meet SLA targets, and help clients understand system functionality. Contribute to a team that values unity, integrity, and quality. About the Company Prosperon Networks Ltd is a More ❯

Ability to research ideas and concepts in order to source suitable technical solutions or resolve problems. ‘Hands-on’ problem-solving approach; solving problems within SLA timeframes. On occasion provide on-site support for customers as and when required. Must have a valid UK driving license and live within reasonable commuting More ❯

line support across a range of IT infrastructure technologies Manage batch processing and event/alert monitoring Handle incident resolution to meet or exceed SLA targets Support patching, change requests, and technical escalations Maintain accurate records via incident and call management tools Collaborate with team members to continuously improve service More ❯

while ensuring governance, security, compliance, and control. Experience Requirements: Proven experience in a senior SRE role or similar. Strong knowledge of cloud technologies and SLA SLO SLI management. Experience leading teams and implementing SCRUM processes. Excellent communication and leadership skills. Experience line managing, mentoring, and coaching. Responsibilities: Collaborate with the More ❯

the UK, India, and South Africa locations. What youll do Manage customers security patching and Software Deployment requirement according to the agreed contract and SLA 1st point of contact for escalation of Patch related incident and problems Incidents and Problems are owned and managed through to resolution Undertake root cause More ❯

Follow up with customers to ensure their technical issues are resolved. Analyze and report product defects to the IQGeo Product Development Team. Monitor IQGeo SLA's and ensure processes are in place to meet them. Develop and implement new processes and procedures to improve the efficiency and effectiveness of the More ❯

facilities through our ERP system Ensure all service partners and specialist sub contactors/vendors adhere to strict service guidelines and maintain the Service Level Agreement metrics required to support your facilities and our customers Provide monthly and ad-hoc service performance metrics of our key service delivery targets Ensure More ❯

including client engagement, operations, project management, consultancy and reporting, as well as a list of approved vendors to ensure consistent delivery against contractually agreed SLA's and related KPIs. Whether you are building long-term relationships or resolving issues, you will be acting as a brand champion and supporting clients More ❯

ensuring timely and efficient resolution of incidents and requests. Responsibility for incident and service requests handled by the specialized service desks. Monitor and enforce SLA compliance, driving performance excellence in Kite and the specialized service desks. Develop, maintain, and socialize knowledge articles to enhance support efficiency and self-service capabilities. More ❯

We're Looking For Previous experience leading or mentoring a 1st Line or customer support team within an IT environment. A strong understanding of SLA/KPI management and performance analysis. Excellent problem-solving, communication, and interpersonal skills. Experience using helpdesk or ticketing systems. A proactive approach to continuous improvement More ❯

service requests. Troubleshoot technical issues related to low-code applications. Guide and mentor customers in diagnosing issues. Collaborate with internal resolver groups to meet SLA and KPI targets. Handle system configurations, changes, and software updates as needed. Maintain detailed and accurate records of customer interactions. Contribute to internal knowledge base More ❯

service requests. Troubleshoot technical issues related to low-code applications. Guide and mentor customers in diagnosing issues. Collaborate with internal resolver groups to meet SLA and KPI targets. Handle system configurations, changes, and software updates as needed. Maintain detailed and accurate records of customer interactions. Contribute to internal knowledge base More ❯

service requests. Troubleshoot technical issues related to low-code applications. Guide and mentor customers in diagnosing issues. Collaborate with internal resolver groups to meet SLA and KPI targets. Handle system configurations, changes, and software updates as needed. Maintain detailed and accurate records of customer interactions. Contribute to internal knowledge base More ❯

are resolved promptly and properly Provide onsite and remote IT Support to end users across all businesses, enabled by a ticketing system, within set SLA times and business priority Requirements: Technical skills on hardware and software including IT infrastructure, databases and e-mail Windows Operating Systems Microsoft Products (Microsoft Office More ❯

and packaging Own the configuration of systems and compliance against internal security standards Provide 3rd-line support and manage incident queues in line with SLA Drive improvements to platform performance, availability, and resilience What we're looking for: Strong SCCM/InTune experience (builds, packaging, patching) Proven background with EPOS More ❯

and packaging Own the configuration of systems and compliance against internal security standards Provide 3rd-line support and manage incident queues in line with SLA Drive improvements to platform performance, availability, and resilience What we're looking for: ✅ Strong SCCM/InTune experience (builds, packaging, patching) ✅ Proven background with EPOS More ❯

and packaging Own the configuration of systems and compliance against internal security standards Provide 3rd-line support and manage incident queues in line with SLA Drive improvements to platform performance, availability, and resilience What we're looking for: ✅ Strong SCCM/InTune experience (builds, packaging, patching) ✅ Proven background with EPOS More ❯

team performance to ensure service levels are met. Respond to escalated customer requests from your team and internal departments. Proactively advise internal teams regarding SLA status and customer feedback with recommendations for how to improve product or process. Develop and ensure that department procedures are properly documented and regularly reviewed More ❯

near Braintree, responding to customer support enquiries by phone and email. Using the ticket system to keep on top of tickets, response and resolution SLA’s and ensure we deliver exceptional support services. We predominantly use the following technologies • Microsoft Server 2016 and above • Microsoft 365 Cloud • Azure • Dell infrastructure More ❯

near Braintree, responding to customer support enquiries by phone and email. Using the ticket system to keep on top of tickets, response and resolution SLA’s and ensure we deliver exceptional support services. We predominantly use the following technologies • Microsoft Server 2016 and above • Microsoft 365 Cloud • Azure • Dell infrastructure More ❯

Monitoring. The Responsibilities Batch Monitoring and Management. Event/Alert Monitoring and Management. Incident Management - respond to service calls and resolve incidents to ensure SLA targets are achieved. Patch Management. Increase the First Time Fix rate. Adhere to escalation procedures. Assist with technical escalations for other team members. Monitor call More ❯

correct forensic information is gathered during support interactions, including API request/response bodies, HTTP response codes, Adflex error codes, and timestamps. Ticket Management & SLA Compliance: Log and track support tickets generated from calls or emails, ensuring timely actions and resolution within Service Level Agreements (SLAs). Ensure all calls More ❯

correct forensic information is gathered during support interactions, including API request/response bodies, HTTP response codes, Adflex error codes, and timestamps. Ticket Management & SLA Compliance: Log and track support tickets generated from calls or emails, ensuring timely actions and resolution within Service Level Agreements (SLAs). Ensure all calls More ❯