1 to 25 of 75 SLA Jobs in the East of England

resolve critical incidents. Support Service Desk and 1st Line Engineers. Maintain technical knowledge and accreditations. Requirements: 2-3 years' experience in a similar SLA-driven support role. Strong experience with Cisco Switches/Routers and some of: Fortinet, Palo Alto, Checkpoint, Cisco Meraki, HP Aruba, F5, Azure, AWS. Preferred: Netscaler ...

resolve critical incidents. Support Service Desk and 1st Line Engineers. Maintain technical knowledge and accreditations. Requirements: 2-3 years' experience in a similar SLA-driven support role. Strong experience with Cisco Switches/Routers and some of: Fortinet, Palo Alto, Checkpoint, Cisco Meraki, HP Aruba, F5, Azure, AWS. Preferred: Netscaler ...

resolve critical incidents. Support Service Desk and 1st Line Engineers. Maintain technical knowledge and accreditations. Requirements: 2–3 years' experience in a similar SLA-driven support role. Strong experience with Cisco Switches/Routers and some of: Fortinet, Palo Alto, Checkpoint, Cisco Meraki, HP Aruba, F5, Azure, AWS. Preferred: Netscaler ...

resolve critical incidents. Support Service Desk and 1st Line Engineers. Maintain technical knowledge and accreditations. Requirements: 2–3 years’ experience in a similar SLA-driven support role. Strong experience with Cisco Switches/Routers and some of: Fortinet, Palo Alto, Checkpoint, Cisco Meraki, HP Aruba, F5, Azure, AWS. Preferred: Netscaler ...

standards within the workshop. Provide flexibility in workloads and working patterns to support all areas of the Maintenance Service Centre, avoiding backlogs and ensuring SLA achievement. The Ideal Candidate Excellent administration and communication skills, both written and oral. Proficiency with Microsoft applications. Previous experience supporting IT hardware at both software ...

technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. * Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. The ideal candidate will have a good ...

system Preparing new and repaired hardware Carrying out warranty repairs to OEM standards following contractual agreements in accordance with ASP Escalating any potential customer SLA impacts to the relevant teams Staging laptops and PCs with pre-defined builds General housekeeping to locate and eliminate causes of backlogs to provide continuous ...

from users via email, ticketing system and telephone, and monitor the support ticket system for incidents requiring escalation or urgent attention, adhering to challenging SLA requirements, logging full details of time and work undertaken Build and maintain desktop/laptop PCs/macs and Windows servers, diagnose and resolve hardware ...

Information Management, in liaison with support groups (Data Centre Service, Networks) Hardware diagnostics Shell Scripting Management, investigation and resolution of support tickets within the SLA System updates (applications, Middleware, database) Required Skills & Experience Linux Administration: RHEL or similar (very strong practical application and experience) Ansible (very strong practical application ...

liaison with support groups (Data Centre Services, Networks) Hardware diagnostics and fault finding Shell Scripting Management, investigation, and resolution of support tickets within SLA System updates (applications, Middleware, databases) Required Skills & Experience Strong Linux Administration experience (RHEL or similar) Strong hands-on experience with Ansible Strong understanding and practical experience ...

role) with high attention to detail. Consolidate consignments for distribution and coordinate assignments within the team. Manage pallet movement and work planning. Meet SLA-driven targets and demonstrate strong time management. Handle boxing/unboxing of IT equipment. Key Requirements Willingness to undergo SC Clearance. Strong communication and reporting skills. ...

accurately Ensure client reporting aligns with Statement of Work (SoW) requirements Oversee stock holdings for allocated accounts, ensuring management aligns with customer expectations and SLA timeframes Maintain and update the SAF document, including SoW, RPI, forecasts, system migration status, and margin justifications Manage the workload of assigned Service Support Coordinators ...

Supporting Business Unit Super Users in their understanding of the systems Contributing and continually improving knowledge base of CR related systems. Monitoring and maintaining SLA performance of software providers, seeking opportunities for improvement Conducting regular checks on system functionality to ensure it is performing in accordance with expectations Providing relevant ...

your next challenge? 2 nd line engineers are responsible for conducting advanced Troubleshooting. Liaising with customers to ensure all issue are dealt within SLA and KPI set down by the customer. Provide Second line technical support: Manage and maintain servers, virtual machines to ensure high availability and performance, including ...

years experience supporting remote office and end users. Knowledge: Automotive aftersales operations with focus on Technical Helpdesk (THD) and Parts & Logistics. KPI/SLA frameworks for dealer support, case handling, and parts service levels (fill rate, order accuracy, lead time). OEM policies, procedures, and systems used by Helpdesk ...

years experience supporting remote office and end users. Knowledge: Automotive aftersales operations with focus on Technical Helpdesk (THD) and Parts & Logistics. KPI/SLA frameworks for dealer support, case handling, and parts service levels (fill rate, order accuracy, lead time). OEM policies, procedures, and systems used by Helpdesk ...

MSPs to handle the operational management and introduction of networks, Wi-Fi/5G, telephony, communications rooms, etc. Additionally, the main responsibilities involve: SLA/KPI governance; contract negotiations and reviews. Demand intake, prioritisation and resource planning. Incident, problem and change escalation; continual service improvement (ITSM best practice). Data ...

Typical Day in the Job: S ecurity processes such as password resets, MSA resets/enrolments, data encryption, internal security processes etc. Support with SLA's on the ticketing system. Document tasks and track escalations through the ticketing system. Provide support over the phone, email, tickets and occasional F2F site ...

directly provide 2nd and 3rd line support on an exceptional basis Ensure incidents, problems, and alerts are managed and acted upon within OLA and SLA’s, managing major incident escalations from a technical perspective and managing activities with third parties, ensuring continuity of services. Collaborate with Product Owner, Delivery Managers ...

Information Management, in liaison with support groups (Data Centre Service, Networks) Hardware diagnostics Shell scripting Management, investigation and resolution of support tickets within the SLA System updates (applications, middleware, database) Required Skills & Experience Linux Administration: RHEL or similar (very strong practical application and experience) Ansible (very strong practical application ...

Information Management, in liaison with support groups (Data Centre Service, Networks) Hardware diagnostics Shell scripting Management, investigation and resolution of support tickets within the SLA System updates (applications, middleware, database) Required Skills & Experience Linux Administration: RHEL or similar (very strong practical application and experience) Ansible (very strong practical application ...

Payroll, Pension, and Absence processes. Hands-on experience with Oracle Global Payroll/Absence EBS for UK public sector. Manage functional problem resolution, SLA adherence, and vendor transition. Utilize HCM technical tools: HCM Data Loader (HDL) HCM Extract BI Reporting Fast Formulas Payroll Batch Loader Communicate complex solutions to technical ...

Payroll, Pension, and Absence processes. Hands-on experience with Oracle Global Payroll/Absence EBS for UK public sector. Manage functional problem resolution, SLA adherence, and vendor transition. Utilize HCM technical tools: HCM Data Loader (HDL) HCM Extract BI Reporting Fast Formulas Payroll Batch Loader Communicate complex solutions to technical ...

Payroll, Pension, and Absence processes. Hands-on experience with Oracle Global Payroll/Absence EBS for UK public sector. Manage functional problem resolution, SLA adherence, and vendor transition. Utilize HCM technical tools: HCM Data Loader (HDL) HCM Extract BI Reporting Fast Formulas Payroll Batch Loader Communicate complex solutions to technical ...

Payroll, Pension, and Absence processes. Hands-on experience with Oracle Global Payroll/Absence EBS for UK public sector. Manage functional problem resolution, SLA adherence, and vendor transition. Utilize HCM technical tools: HCM Data Loader (HDL) HCM Extract BI Reporting Fast Formulas Payroll Batch Loader Communicate complex solutions to technical ...