1 to 25 of 39 SLA Jobs in the East of England

with carrier and supplier partners where third-party escalation is required. Reporting, Insight & Commercial Enablement • Produce and present partner performance packs: ticket volumes and SLA attainment, provisioning and porting performance, MRR and margin trends, product mix, churn indicators and end-customer base growth. • Provide partners with actionable insight — not just ...

telephone communication skills Full clean driving licence, access to own vehicle & willingness to travel across the UK Ability to prioritise tasks to meet SLA requirements Calm under pressure, logical, and able to explain technical issues to non-technical users What can we offer you? Healthcare cash plan. This will give ...

Games, ensuring service performance, risks and improvement opportunities are clearly understood and acted upon. • Lead and maintain ITIL-based service governance, including service reviews, SLA reporting, KPI tracking and escalation management. • Develop, agree and track Continual Service Improvement (CSI) plans, driving measurable improvements in service quality, resilience and customer satisfaction. ...

response to any IT enquiries. We have a 24hr helpdesk allowing you to report any issues and let the technical team respond to your SLA’s. ...

deploying servers (mainly on VMware), and maintaining documentation, automation, and gold images. You'll carry out patching, upgrades, and system maintenance, resolve incidents within SLA targets, and support data centre activities including physical server builds. The role also involves monitoring capacity, contributing to engineering meetings, ensuring compliance with standards, assisting ...

Security ticket queue, taking ownership of tickets that are assigned to the Security team and managing through to resolution in line with ITIL, meeting SLA's and working with the IT team(s) as necessary. Company benefits: 30 Days annual leave plus 1 day, 2 weeks either side of your ...

helping people find their feet. High-level responsibilities include: User-facing helpdesk support, onboarding & offboarding Acting as escalation point for the service delivery team SLA reporting, customer satisfaction reporting & improvement Hardware lifecycle management Windows & Mac (Linux nice to have) AD (on-prem & Azure), VPN, Anti-Virus Ticketing systems Knowledge base ...

customers, either by phone, email, live chat or portal Ensuring all incidents and service requests are logged into ITSM package Ensuring all SLA obligations are met in the delivery of the above services Ensuring any incidents or service requests that cannot be fulfilled in a timely manner are escalated ...

medium IT projects Strong hands-on experience with: Infrastructure administration Hardware deployment Fault diagnosis and resolution Ability to work independently and manage workload within SLA-driven environments Experience working in customer-facing roles Desirable Experience Knowledge of ITIL Service Management processes MCP certification (or equivalent) Understanding of secure data centre ...

Plan and deliver upgrades, patches, and annual cycles (e.g. payroll year-end, iSAMS rollovers, Sage updates) Ensure system availability, performance, licensing compliance and vendor SLA management Data, Reporting & Insights Lead the analytics roadmap using Power BI, delivering executive dashboards and governed datasets Maintain and evolve SQL-based reporting (SSRS ...

/7 Service Management Centre, youll manage cases with accuracy and pace, making sure all details are logged to a high standard and within SLA timeframes. Youll prioritise faults based on impact, coordinate resources effectively, and escalate complex issues to 3rd line with clear documentation. Youll support engineer dispatch ...

high-impact issues through to full resolution, provide structured root cause analysis and corrective action reports, and maintain clear escalation pathways. You make sure SLA response and resolution targets are met. A typical week depends on where your projects and support contracts sit in the cycle. During development phases ...

varying security levels. 2 nd line engineers are responsible for conducting advanced Troubleshooting. Liaising with customers to ensure all issue are dealt within SLA and KPI set down by the customer. Provide Second line technical support: Manage and maintain servers, virtual machines to ensure high availability and performance, including ...

print services Thin client environments Messaging systems Virtualisation Hardware infrastructure Experience leading infrastructure projects using methodologies such as PRINCE2 or PMI Strong understanding of SLA-driven environments, governance, and compliance Desirable Experience Previous team leadership or mentoring experience within infrastructure teams Experience contributing to pre-sales or solution design activities ...

risks, and trade-offs in executive steering forums. Proven ability to govern multi-vendor delivery ecosystems-system integrators, platform vendors, and data providers - ensuring SLA and contractual compliance. Solid technical delivery background across MDM/Customer 360, data integration (APIs, streaming, CDC), data engineering (lakehouse, ETL/ELT, orchestration ...

directly provide 2nd and 3rd line support on an exceptional basis Ensure incidents, problems, and alerts are managed and acted upon within OLA and SLA’s, managing major incident escalations from a technical perspective and managing activities with third parties, ensuring continuity of services. Collaborate with Product Owner, Delivery Managers ...

will also travel to factories to commission what you have built, support field engineers remotely, and pick up customer support tickets to SLA targets. Expect a mix of development, deployment and support throughout the year. Your skills probably already fit Languages and frameworks : .NET, JavaScript, HTML, CSS, Entity Framework ...

right here at Sky. What you'll do Be responsible for the on-boarding requests to xPKI and deliver these within SLA Provide cryptography guidance and support Provide regular metrics and ensure we meet our board commitments. Understand and support the PKI solutions and environments. Proactively analyse current ...

right here at Sky. What you'll do Be responsible for the on-boarding requests to xPKI and deliver these within SLA Provide cryptography guidance and support Provide regular metrics and ensure we meet our board commitments. Understand and support the PKI solutions and environments. Proactively analyse current ...

right here at Sky. What you'll do Be responsible for the on-boarding requests to xPKI and deliver these within SLA Provide cryptography guidance and support Provide regular metrics and ensure we meet our board commitments. Understand and support the PKI solutions and environments. Proactively analyse current ...

right here at Sky. What you'll do Be responsible for the on-boarding requests to xPKI and deliver these within SLA Provide cryptography guidance and support Provide regular metrics and ensure we meet our board commitments. Understand and support the PKI solutions and environments. Proactively analyse current ...

right here at Sky. What you'll do Be responsible for the on-boarding requests to xPKI and deliver these within SLA Provide cryptography guidance and support Provide regular metrics and ensure we meet our board commitments. Understand and support the PKI solutions and environments. Proactively analyse current ...

right here at Sky. What you'll do Be responsible for the on-boarding requests to xPKI and deliver these within SLA Provide cryptography guidance and support Provide regular metrics and ensure we meet our board commitments. Understand and support the PKI solutions and environments. Proactively analyse current ...

right here at Sky. What you'll do Be responsible for the on-boarding requests to xPKI and deliver these within SLA Provide cryptography guidance and support Provide regular metrics and ensure we meet our board commitments. Understand and support the PKI solutions and environments. Proactively analyse current ...

right here at Sky. What you'll do Be responsible for the on-boarding requests to xPKI and deliver these within SLA Provide cryptography guidance and support Provide regular metrics and ensure we meet our board commitments. Understand and support the PKI solutions and environments. Proactively analyse current ...