1 to 25 of 26 SLA Jobs in the East of England

2nd Line / Senior IT Support Engineer

Hiring Organisation
Pebble IT
Location
Hoddesdon, Hertfordshire, South East, United Kingdom
Employment Type
Permanent
Salary
£35,000
part of a team. Organised. Good at creating and keeping documentation up to date. Ability to prioritise workload in a fast-paced, SLA-driven environment Right to work in the UK and Full UK driving license and willingness to travel to customers sites. (Essential) Excellent communicator and interpersonal skills ...

1st Line IT Support Technician

Hiring Organisation
Gilmartins
Location
LU5, Houghton Regis, Central Bedfordshire, Bedfordshire, United Kingdom
Employment Type
Permanent
Salary
£26000 - £28000/annum
first point of contact for IT issues, logging and resolving tickets via Freshdesk. You will ensure tickets are prioritized correctly according to business impact (SLA). User Lifecycle Management: Handling the full onboarding and offboarding process, including account creation in Active Directory, assigning Office 365 licenses, and setting up permissions. ...

2nd Line Network Support Engineer (Peterborough)

Hiring Organisation
Randstad Digital
Location
Peterborough, Cambridgeshire, East Anglia, United Kingdom
Employment Type
Permanent
Salary
£45,000
resolve critical incidents. Support Service Desk and 1st Line Engineers. Maintain technical knowledge and accreditations. Requirements: 2-3 years' experience in a similar SLA-driven support role. Strong experience with Cisco Switches/Routers and some of: Fortinet, Palo Alto, Checkpoint, Cisco Meraki, HP Aruba, F5, Azure, AWS. Preferred: Netscaler ...

Network Services Manager

Hiring Organisation
CBSbutler Holdings Limited trading as CBSbutler
Location
Cambridge, Cambridgeshire, United Kingdom
Employment Type
Contract
Contract Rate
£500 - £550/day
through complex escalations. Ability to balance competing priorities while contributing to long-term scalability and sustainability. Proven vendor management experience, including performance evaluation and SLA governance ...

Network Engineer

Hiring Organisation
Randstad Digital
Location
Peterborough, England, United Kingdom
resolve critical incidents. Support Service Desk and 1st Line Engineers. Maintain technical knowledge and accreditations. Requirements: 2–3 years’ experience in a similar SLA-driven support role. Strong experience with Cisco Switches/Routers and some of: Fortinet, Palo Alto, Checkpoint, Cisco Meraki, HP Aruba, F5, Azure, AWS. Preferred: Netscaler ...

IT Operations Manager

Hiring Organisation
PLANET RECRUITMENT SERVICES LTD
Location
Norwich, Norfolk, England, United Kingdom
Employment Type
Full-Time
Salary
£55,000 - £60,000 per annum
systems, networks, and services are reliable and secure. This includes leading a team of IT professionals, providing IT support in accordance with our service level agreement, monitoring system performance, troubleshooting issues, managing budgets, and implementing new technologies. Having strong communication skills is essential for this position as you will ...

2nd Line Support Engineer - MDM

Hiring Organisation
Akkodis
Location
Hatfield, Hertfordshire, United Kingdom
Employment Type
Permanent
Salary
£28000 - £39000/annum
technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. * Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. The ideal candidate will have a good ...

Application Support Engineer

Hiring Organisation
Brook Street UK
Location
Cambridge, Cambridgeshire, East Anglia, United Kingdom
Employment Type
Permanent, Work From Home
Salary
£50,000
working in a customer-facing support role You can communicate technical information clearly to both technical and non-technical users You thrive in an SLA-driven, fast-paced support environment What's on Offer Salary in the region of £48,000 Additional compensation for on-call duties Hybrid working model ...

Technical Support Apprentice

Hiring Organisation
CLOUD NETWORK SERVICES LTD
Location
7 BLENHEIM COURT BROWNFIELDS, WELWYN GARDEN CITY, ENGLAND
Employment Type
Advanced Apprenticeship
Salary
£18,000 a year
with ‘best practice’ ensuring compliance to relevant policies. To maintain confidentiality and discretion. Provide first line analysis of all IT issues and ensure that SLA’s are met. Keep customers informed of the status and progress of tasks and update tickets. Ensure the customer is satisfied with the final resolution ...

Linux Administrator

Hiring Organisation
CBSbutler Holdings Limited trading as CBSbutler
Location
Stevenage, Hertfordshire, United Kingdom
Employment Type
Contract
Contract Rate
£475/day inside ir35
Information Management, in liaison with support groups (Data Centre Service, Networks) Hardware diagnostics Shell scripting Management, investigation and resolution of support tickets within the SLA System updates (applications, middleware, database) Required Skills & Experience Linux Administration: RHEL or similar (very strong practical application and experience) Ansible (very strong practical application ...

CR (Corporate Responsibility) Systems Apprentice

Hiring Organisation
VolkerWessels UK Ltd
Location
Hoddesdon, Hertfordshire, Goose Green, United Kingdom
Employment Type
Apprenticeship
Supporting Business Unit Super Users in their understanding of the systems Contributing and continually improving knowledge base of CR related systems. Monitoring and maintaining SLA performance of software providers, seeking opportunities for improvement Conducting regular checks on system functionality to ensure it is performing in accordance with expectations Providing relevant ...

2nd Line Engineer

Hiring Organisation
Leidos Innovations UK Limited
Location
Huntingdon, Cambridgeshire, East Anglia, United Kingdom
Employment Type
Permanent
your next challenge? 2 nd line engineers are responsible for conducting advanced Troubleshooting. Liaising with customers to ensure all issue are dealt within SLA and KPI set down by the customer. Provide Second line technical support: Manage and maintain servers, virtual machines to ensure high availability and performance, including ...

Team Leader

Hiring Organisation
MSX International
Location
Colchester, Essex, South East, United Kingdom
Employment Type
Permanent
years experience supporting remote office and end users. Knowledge: Automotive aftersales operations with focus on Technical Helpdesk (THD) and Parts & Logistics. KPI/SLA frameworks for dealer support, case handling, and parts service levels (fill rate, order accuracy, lead time). OEM policies, procedures, and systems used by Helpdesk ...

Network & Telecoms Engineer

Hiring Organisation
Rise Technical Recruitment Limited
Location
Norwich, Norfolk, England, United Kingdom
Employment Type
Contractor
Contract Rate
£19.78 - £23.82 per hour
troubleshoot data network, security and telephony services*Lead projects/implementations, working with PMO and technical teams*2nd/3rd line support, incident escalation, SLA updates and supplier liaison*Shift pattern cover + on-call rota The Person: *Proven experience in large network environments (enterprise/public sector scale)*CCNA ...

Lead D365 Technical Manager

Hiring Organisation
Costa Coffee
Location
Basildon, Essex, England, United Kingdom
Employment Type
Full-Time
Salary
Competitive salary
directly provide 2nd and 3rd line support on an exceptional basis Ensure incidents, problems, and alerts are managed and acted upon within OLA and SLA’s, managing major incident escalations from a technical perspective and managing activities with third parties, ensuring continuity of services. Collaborate with Product Owner, Delivery Managers ...

Linux Administrator

Hiring Organisation
Experis
Location
Stevenage, Hertfordshire, United Kingdom
Employment Type
Contract
Contract Rate
£450 - £506/day
Information Management, in liaison with support groups (Data Centre Service, Networks) Hardware diagnostics Shell scripting Management, investigation and resolution of support tickets within the SLA System updates (applications, middleware, database) Required Skills & Experience Linux Administration: RHEL or similar (very strong practical application and experience) Ansible (very strong practical application ...

Audio Visual Installation Engineer

Hiring Organisation
Alecto Recruitment Ltd
Location
Rochford, Essex, England, United Kingdom
Employment Type
Full-Time
Salary
£33,000 - £38,000 per annum
site technical lead, fault-finding and resolving issues efficiently Supporting and mentoring a Trainee AV Engineer daily Completing installation reports and documentation to SLA standards Ensuring full compliance with Health & Safety procedures, particularly on large-scale sites What We're Looking For Essential Experience: Proven experience in an AV Installation ...

Laptop configuration technicians

Hiring Organisation
Interaction - Letchworth
Location
Hertfordshire, South East, United Kingdom
Employment Type
Temporary
Salary
£14.25 - 14.25 per hour
role) using spreadsheets Consolidate consignments for distribution Box/unbox IT equipment and support pallet movement Communicate progress and delays proactively Work to meet SLA targets and productivity goals What We're Looking For ? Strong written and verbal communication skills ? Background in IT or technical support ? Data input experience with ...

EMEA Business Development Manager

Hiring Organisation
Confidential Careers
Location
Peterborough, Cambridgeshire, UK
Employment Type
Full-time
strong plus) SaaS or high-growth B2B experience preferred What success looks like Consistent, high-quality pipeline generation across EMEA Strong inbound conversion and SLA adherence ABM programs tied to measurable revenue A motivated, high-performing BDR team with low regretted attrition Why Join? This role offers the opportunity ...

EMEA Business Development Manager

Hiring Organisation
Confidential Careers
Location
Norwich, Norfolk, UK
Employment Type
Full-time
strong plus) SaaS or high-growth B2B experience preferred What success looks like Consistent, high-quality pipeline generation across EMEA Strong inbound conversion and SLA adherence ABM programs tied to measurable revenue A motivated, high-performing BDR team with low regretted attrition Why Join? This role offers the opportunity ...

EMEA Business Development Manager

Hiring Organisation
Confidential Careers
Location
Bedford, Bedfordshire, UK
Employment Type
Full-time
strong plus) SaaS or high-growth B2B experience preferred What success looks like Consistent, high-quality pipeline generation across EMEA Strong inbound conversion and SLA adherence ABM programs tied to measurable revenue A motivated, high-performing BDR team with low regretted attrition Why Join? This role offers the opportunity ...

EMEA Business Development Manager

Hiring Organisation
Confidential Careers
Location
Colchester, Essex, UK
Employment Type
Full-time
strong plus) SaaS or high-growth B2B experience preferred What success looks like Consistent, high-quality pipeline generation across EMEA Strong inbound conversion and SLA adherence ABM programs tied to measurable revenue A motivated, high-performing BDR team with low regretted attrition Why Join? This role offers the opportunity ...

EMEA Business Development Manager

Hiring Organisation
Confidential Careers
Location
Ipswich, Suffolk, UK
Employment Type
Full-time
strong plus) SaaS or high-growth B2B experience preferred What success looks like Consistent, high-quality pipeline generation across EMEA Strong inbound conversion and SLA adherence ABM programs tied to measurable revenue A motivated, high-performing BDR team with low regretted attrition Why Join? This role offers the opportunity ...

EMEA Business Development Manager

Hiring Organisation
Confidential Careers
Location
Hemel Hempstead, Hertfordshire, UK
Employment Type
Full-time
strong plus) SaaS or high-growth B2B experience preferred What success looks like Consistent, high-quality pipeline generation across EMEA Strong inbound conversion and SLA adherence ABM programs tied to measurable revenue A motivated, high-performing BDR team with low regretted attrition Why Join? This role offers the opportunity ...

Warehouse Administrator SAP

Hiring Organisation
Hays Talent Solutions
Location
Hatfield, Hertfordshire, United Kingdom
Employment Type
Contract
Contract Rate
GBP 15 - 18 Annual
vendor parts Working with our courier partners Checking the warranty on all vendors web portals and accurately processing accordingly Managing the Service Level Agreement (SLA) Using Excel to maintain the reporting for all vendors. Maintaining the accuracy of serial and asset tracking Be meticulous when scanning components/devices onto ...