1 to 25 of 43 SLA Jobs in the East of England

on role with leadership responsibilities, offering the opportunity to make a real impact on service delivery. Key Responsibilities Deliver 2nd Line IT and Telecoms support across the organisation, ensuring SLA compliance. Mentor and coach 1st Line Service Desk team members, supporting their development and maintaining training records. Lead by example in call handling, ticket resolution, and service desk operations. Analyse More ❯

initiatives. Create and maintain support processes, technical documentation, and internal procedures. Liaise with third-party vendors to triage and resolve support issues. Manage support tickets and incidents within agreed SLA timeframes. Maintain relationships with suppliers for services such as IaaS, managed printing, and software vendors. Install, configure, and maintain servers, PCs, and software. Conduct scheduled maintenance, backups, and monitoring activities. More ❯

abilities. Highly organised, proactive, and self-motivated. Graduate calibre or equivalent professional experience. Ability to prioritise tasks and work effectively under pressure. Strong understanding of customer success principles and SLA management. Capability to bridge the gap between technology and business needs. More ❯

security, etc.) Act as an escalation point for complex technical issues from 1st and 2nd line teams Liaise closely with the Service Desk Manager to monitor ticket queues, ensure SLA compliance, and improve service delivery processes Assist in mentoring, training, and developing service desk staff Contribute to documentation, knowledge base articles, and process improvement Work on infrastructure projects, system upgrades More ❯

security, etc.) Act as an escalation point for complex technical issues from 1st and 2nd line teams Liaise closely with the Service Desk Manager to monitor ticket queues, ensure SLA compliance, and improve service delivery processes Assist in mentoring, training, and developing service desk staff Contribute to documentation, knowledge base articles, and process improvement Work on infrastructure projects, system upgrades More ❯

Desk Delivery Manager/Service Delivery Managers. Escalate potential problem issues with Problem and Incident Management. What we expect of you 3-5 years of experience in a similar SLA-driven support role. Proven experience delivering projects and complex changes. Proven capability in the following technologies (Certification is an advantage) Security Clearance (SC) or ability to obtain Experienced in ITIL More ❯

to end users and other members of IT staff as required Always Adhere to the IT Security Strategy Communication Communicate with members of the IT department to ensure internal SLA's are met Attend departmental meetings as required, contributing as necessary Provide regular updates on progress to relevant teams and individuals Health and Safety Ensure you have read the Company More ❯

initiatives. Create and maintain support processes, technical documentation, and internal procedures. Liaise with third-party vendors to triage and resolve support issues. Manage support tickets and incidents within agreed SLA timeframes. Maintain relationships with suppliers for services such as IaaS, managed printing, and software vendors. Install, configure, and maintain servers, PCs, and software. Conduct scheduled maintenance, backups, and monitoring activities. More ❯

initiatives. Create and maintain support processes, technical documentation, and internal procedures. Liaise with third-party vendors to triage and resolve support issues. Manage support tickets and incidents within agreed SLA timeframes. Maintain relationships with suppliers for services such as IaaS, managed printing, and software vendors. Install, configure, and maintain servers, PCs, and software. Conduct scheduled maintenance, backups, and monitoring activities. More ❯

site technical IT infrastructure support* Support hardware issues and fixes (e.g. desktop, laptop printers, mobile)* Communicate effectively with users and manage technical queries in line with company standards and SLA's* Prioritise, and resolve technical queries and service requests* Work closely with users (floor-walking) and support stakeholders of all levels with IT-centric issuesRequired Skills & Experience* Demonstrable experience working More ❯

using PSA tools (e.g., HaloPSA). Familiarity with RMM platforms (e.g., Ninja). Knowledge of IT Glue, Microsoft 365, Azure, and Ubiquiti solutions. Key Performance Indicators Customer satisfaction and SLA achievement. Ticket management efficiency and resolution rates. Team development and retention. Implementation of service improvements. More ❯

are at the heart of everything we do. What You'll Do As an integral part of our Application Support team, you'll: Deliver first-class application support , ensuring SLA targets are consistently met for critical business systems. Analyse and implement technical enhancements across our broker and insurer policy administration platforms. Partner with IT Operations to maintain system uptime, coordinate More ❯

are at the heart of everything we do. What You’ll Do As an integral part of our Application Support team, you’ll: Deliver first-class application support , ensuring SLA targets are consistently met for critical business systems. Analyse and implement technical enhancements across our broker and insurer policy administration platforms. Partner with IT Operations to maintain system uptime, coordinate More ❯

changing role within the organisation and the overall business objectives of the organisation. What we expect of you Minimum basic requirements 2-3 years of experience in a similar SLA-driven support role. Proven experience delivering projects and complex changes. Extensive knowledge working within a Cisco Switch/Router environment. Good level of knowledge/experience in the following technologies More ❯

from the UK, India, and South Africa locations. What youll do Manage customers security p atch ing and s oftware d eployment requirement according to the agreed contract and SLA 1st point of contact for escalation of Patch related incident and problems Incidents and Problems are owned and managed through to resolution Undertake root cause analysis with technical teams where More ❯

users when appropriate to do so with computer skills and information security expertise. Lead, mentor, and develop a team of Support Analysts. Monitor and manage ticket queues to ensure SLA compliance and workload balance. Act as a technical escalation point Maintain accurate, real-time documentation and ticket updates. Conduct regular quality reviews, provide feedback, and track team KPIs. Drive continuous More ❯

list is: Leading an IT support function, whilst being hands-on MS Active Directory, Office 356, InTune Networking (setup and configuration) Reporting IT performance (e.g. open/closed tickets, SLA’s and response/resolution time) A strong track record of relationship management both with internal and external stakeholders. Flexible approach to work, will take calls during weekend to resolve More ❯

with blue chip companies and some of the most recognisable high street names and offers un-paralleled progression In this role you will be going through support tickets, ensuring SLA's are met, offer support & implementation services to clients, resolve helpdesk issues and provide support on Microsoft Operating Systems. The range of brands you will be liaising and building rapport More ❯

with blue chip companies and some of the most recognisable high street names and offers un-paralleled progression In this role you will be going through support tickets, ensuring SLA's are met, offer support & implementation services to clients, resolve helpdesk issues and provide support on Microsoft Operating Systems. The range of brands you will be liaising and building rapport More ❯

than performing day-to-day tasks, and reporting to the Service Delivery Director; you will set direction for resource planning, commercial activity and supplier spend while holding accountability for SLA, OLA and KPI delivery through strong governance, escalation and performance frameworks. You will lead workforce modelling and capacity planning, forecast demand and develop long-term resourcing strategies and scenario models More ❯

is data input, all on spreadsheets, so input is manual, attention to detail is key here. Consolidating consignments for distribution. Key Requirements: Ability to work with driven targets and SLA and time management skills. Knowledge of I. T componentry. Accuracy and attention to detail. Candidates must be willing to go through SC Clearance How to Apply: If you're interested More ❯

on the specific systems being used although an understanding of Oracle support would be beneficial Ability to prioritise and manage work in a customer focused environment, working to stringent SLA’s Ability to work with others as part of a team Excellent communication skills particularly with customer representatives in writing and verbally Ability to both shape, enhance and follow standard More ❯

requests from clients promptly and accurately • Ensure client reporting aligns with Statement of Work (SoW) requirements • Oversee stock holdings for allocated accounts, ensuring management aligns with customer expectations and SLA timeframes • Maintain and update the SAF document, including SoW, RPI, forecasts, system migration status, and margin justifications • Manage the workload of assigned Service Support Coordinators, prioritising tasks to meet client More ❯

in the Job: Security processes such as password resets, multi factor auth, anti virus configuration. Interpret technical docs like network diagrams, technical specs all found on Sharepoint. Support with SLA's via the ticketing system - OTS (In house ticketing system). Everything will be documents via the ticketing system also. Support will be given over the phone, through email, teams More ❯

support in the resolution of critical and strategic customer problems/escalations. Representing Service Support at a specific and limited number of service reviews and owning report creation on SLA performance for contractual/top 20 customers. Working with the Senior Leadership team specifically within Service Support to constantly review the customer online and offline journeys to identify improvement opportunities. More ❯