1 to 25 of 50 SLA Jobs in the East of England

clearly to non-technical users. Small projects, e.g. new starter setups, device rollouts, office moves Own tickets end to end in a PSA within SLA, with minimal escalation Contribute to client technical reviews and recommendations Technical experience Hands-on experience with Microsoft 365administration: Entra ID, Exchange Online, Intune, SharePoint/ ...

clearly to non-technical users. Small projects, e.g. new starter setups, device rollouts, office moves Own tickets end to end in a PSA within SLA, with minimal escalation Technical experience Hands-on experience with Microsoft 365administration: Entra ID, Exchange Online, Intune, SharePoint/Teams/Azure Networking knowledge, including ...

organisation and the overall business objectives of the organisation. What we expect of you Essential 2-3 years of experience in a similar SLA-driven support role. Proven Customer service Skills Industry-recognised qualifications in relevant areas. Good level of knowledge/experience in the following technologies (Certification an advantage ...

accountability, learning, and technical excellence What we expect of you 2-3 years of experience in a similar management role Experience in a similar SLA-driven support role Strong working knowledge of end‐user IT environments, typically including Windows OS, Active Directory, Group Policy, Microsoft 365, Networking fundamentals (DNS, DHCP ...

Excellent communication skills with the ability to simplify complex issues. Strong analytical and problem-solving skills. Ability to work under pressure and within defined SLA windows. High attention to detail, especially in documentation and logging. Comfortable interacting with customers at all levels, especially operational teams. Background Experience supporting production-critical ...

RESPONSIBILITIES – TECHNICAL SUPPORT: Take full ownership of incidents tickets through to final resolutions, ensuring client supported and updated to the closure Ensures customer SLA’s/KPIs and quality standards are met Communicate with the clients, providing regular updates along with realistic expectations Technical background with experience in technical support ...

platform settings. Enhance service management processes including incidents, requests, changes, projects, assets, knowledge management, and service catalogues. Develop and maintain operational, management, customer, SLA, project, and performance reporting dashboards. Monitor and improve data quality, consistency, and reporting accuracy across the platform. Configure and improve customer portal experiences, self-service capabilities ...

years in a Technical Analyst, Systems Analyst, or similar Service Desk role. Experience working as part of a fast‐paced service desk, consistently meeting SLA’s and time‐based deadlines. Proven ability to write clear and detailed technical records (ticket logs, project notes, technical documentation, recommendations etc.). Technical proficiency ...

line teams, follow defined processes for cloud migrations, and maintain technical accreditations while ensuring high service levels. The role requires 2–3 years in SLA-driven support, strong customer service, and Experience with Windows Server, AD, and MS365 suite. On-site work and collaboration with colleagues across teams are essential. ...

estate. You will be working from assigned service desk tickets to Investigate, assess and resolve customer and system issues in timescales laid down in SLA’s in accordance with defined procedures and adhere to all IS Policy documents, including Change & Release, Configuration, and Security etc... Maintain the security ...

escalation processes as appropriate. Acting as Tier 2/Tier 3 support for Windows related issues & problem resolution, performing incident response, investigation & remediation within SLA timeframes. Co-ordinate with incident & Technical managers, following incident management process during high-severity incidents. Identify underlying root causes of reoccurring incidents, assisting in implementation ...

escalation processes as appropriate. Acting as Tier 2/Tier 3 support for Windows related issues & problem resolution, performing incident response, investigation & remediation within SLA timeframes. Co-ordinate with incident & Technical managers, following incident management process during high-severity incidents. Identify underlying root causes of reoccurring incidents, assisting in implementation ...

accurate, supporting internal audits and reviews conducted by the QHSE Manager.* Customer Satisfaction: Achieve high levels of customer satisfaction by meeting or exceeding SLA standards and aiming for 99% positive feedback in customer satisfaction surveys.* Performance Metrics: Meet or exceed performance targets set during reviews, focusing on first-time ...

well as possess the ability to liaise with stakeholders at all levels of seniority, including the customer. Adherence to resolving issues and problems within SLA levels and ensuring KPI's are met is also required. Essential Requirement Software Defined Networking experience with VMWare NSX. You will; Have a thorough ...

Middleware Infrastructure Perform performance tuning, troubleshooting, and horizontal and vertical scaling of middleware platforms across diverse enterprise environments. Ensure Operational Governance and Collaboration Meet SLA commitments, follow ITIL procedures, collaborate with stakeholders, and comply with ethics, data security, and information protection policies. Requirements Banking Domain Experience Previous experience working ...

responsible for conducting advanced Troubleshooting, developing technical solutions to technical problems to complex issues. Liaising with customers to ensure all issue are dealt within SLA and KPI set down by the customer. Provide Second line technical support: • Deliver assigned projects with minimal supervision, providing status updates, resolving issues and updating ...

optimize product use. Product Improvement: Feed real-world customer insights back into our R&D teams to contribute directly to future product enhancements. SLA Performance: Meet or exceed customer-driven Service Level Agreements (SLAs) through timely and effective communication. Qualifications & Requirements Education:Bachelor’s degree in Engineering, preferably Electronics, Computer ...

Fujitsu and Customer standards for all areas of work undertaken, attend Customer and Fujitsu sites when required to ensure deliverables are completed within target SLA’s and KPI’s (i.e. document reviews/system installation). Raise immediately any risks, issues that may impact (a) costs or (b) delivery ...

other related documents. Ensure the accurate transfer of the lease data into the management database, in a timely manner and within the service level agreement (measured by KPI). Review data input from other team members to guarantee the integrity of the dataset. Maintain Clients, Properties and Units records ...

varying security levels. 2 nd line engineers are responsible for conducting advanced Troubleshooting. Liaising with customers to ensure all issue are dealt within SLA and KPI set down by the customer. Provide Second line technical support: Manage and maintain servers, virtual machines to ensure high availability and performance, including ...

paced commercial environments. Exposure to Microsoft Entra ID, Active Directory, Exchange Online or Microsoft Intune. Familiarity with ITIL principles, Incident Management, Service Request Fulfilment & SLA-driven support. Experience supporting geographically dispersed users or multiple business locations. IT qualifications or certifications such as CompTIA A+, Microsoft Fundamentals or ITIL Foundation. Benefits … Microsoft Teams, Active Directory, Entra ID, User Account Administration, Windows 10, Windows 11, Windows Desktop Support, Cloud Services, ITSM, ITIL, Incident Management, Service Requests, SLA, Ticketing Systems, Hardware Support, Software Troubleshooting, Laptop Provisioning, Mobile Device Support, Network Connectivity, Wi-Fi, VPN, Business Applications, North Cambridgeshire, Cambridgeshire. T6/MN/ ...

complex issues to second and third line with clear, accurate handover notes \n Keep customers updated and own tickets through to closure \n Meet SLA, response and resolution targets \n Spot recurring issues and feed them into problem management and knowledge articles \n \n \nRequired Skills:\n \n \n Fluency ...

honesty, trust and respect with the school leadership and teaching/support staff and ensuring contractual compliance against KPI's and Service Level Agreements (SLA). Responsibilities: Monitor your customer portfolio and respond to incidents logged by the customer or on behalf of the customer Management of problems to resolution ...

accelerated compute market. Complex solutions and services business won for CDW Customer Engagement and Activity– Highlighted by customer/internal feedback and adhering to SLA’s and/or agreed timeframes throughout an engagement Design Quality and Accuracy – Ensuring the service we provide to the customer meets expectations and also ...

review Windows requests, build and configure Windows Servers in VMware, patch systems, and ensure builds meet Fujitsu and customer standards while maintaining security and SLA adherence. You will work from a service desk context with ticket-based resolutions, participate in engineering meetings, and may engage in related projects as needed. ...