Period
to 22 February 2018

The following table provides summary statistics for permanent job vacancies advertised in the East of England with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 22 February 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > East of England
6 months to
22 Feb 2018
Same period 2017 Same period 2016
Rank 110 80 67
Rank change year-on-year -30 -13 +6
Permanent jobs citing SLA 363 425 575
As % of all permanent IT jobs advertised in the East of England 2.91% 3.36% 3.85%
As % of the Quality Assurance & Compliance category 24.93% 28.54% 26.98%
Number of salaries quoted 319 344 394
East of England median annual salary £32,000 £40,000 £37,500
Median salary % change year-on-year -20.00% +6.67% -11.76%
10th Percentile £20,625 £22,000 £21,000
90th Percentile £60,000 £61,775 £55,000
England median annual salary £35,500 £37,500 £37,500
% change year-on-year -5.33% - -

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the East of England with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
East of England
Permanent vacancies with a requirement for quality assurance or compliance skills 1,456 1,489 2,131
As % of all permanent IT jobs advertised in the East of England 11.66% 11.77% 14.25%
Number of salaries quoted 1,147 1,170 1,585
East of England median annual salary £45,000 £45,000 £45,000
10th Percentile £24,816 £25,750 £25,000
90th Percentile £67,500 £68,750 £67,500
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

SLA
Job Vacancy Trend in the East of England

Job postings citing SLA as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for SLA in the East of England

SLA
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in the East of England.

Salary trend for SLA in the East of England

SLA
Salary Histogram in the East of England

The salary distribution of IT jobs citing SLA in the East of England over the 6 months to 22 February 2018.

Salary histogram for SLA in the East of England

SLA
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the East of England region over the 6 months to 22 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -17 183 £28,500 -24.00% 14
Cambridgeshire -28 75 £28,000 -30.00% 20
Bedfordshire +19 51 £42,000 -18.05% 9
Essex -29 25 £42,500 +3.03% 9
Suffolk +15 22 £38,750 +61.46% 5
Norfolk +25 14 £30,750 -30.90% 5
SLA
England

For the 6 months to 22 February 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region with a requirement for SLA.

1 174 (47.93%) Windows
2 169 (46.56%) ITIL
3 144 (39.67%) Microsoft
4 78 (21.49%) Active Directory
5 77 (21.21%) Service Management
6 70 (19.28%) Microsoft Office
7 68 (18.73%) Problem Management
8 63 (17.36%) Finance
9 62 (17.08%) Windows Server
10 59 (16.25%) Management Information System
10 59 (16.25%) ITSM
11 50 (13.77%) HP
12 47 (12.95%) Cisco
12 47 (12.95%) Service Delivery
12 47 (12.95%) VMware
13 45 (12.40%) Business Intelligence
13 45 (12.40%) Proactive Management
14 43 (11.85%) Windows 7
15 42 (11.57%) Degree
15 42 (11.57%) SQL
16 41 (11.29%) Citrix
16 41 (11.29%) Cisco Certification
17 40 (11.02%) Spreadsheet
18 39 (10.74%) Security Cleared
19 37 (10.19%) Windows 8
20 36 (9.92%) Oracle
20 36 (9.92%) SQL Server
20 36 (9.92%) Linux
20 36 (9.92%) MS Exchange
20 36 (9.92%) Firewall

SLA
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 36 (9.92%) MS Exchange
2 15 (4.13%) Exchange Server 2013
3 14 (3.86%) CMS
4 11 (3.03%) Exchange Server 2010
5 10 (2.75%) Oracle SOA Suite
5 10 (2.75%) Skype for Business
6 7 (1.93%) Oracle Service Bus
6 7 (1.93%) WebLogic
6 7 (1.93%) WebSphere
7 5 (1.38%) Adobe Experience Manager
7 5 (1.38%) Exchange Server 2007
7 5 (1.38%) SharePoint
8 3 (0.83%) Apache
8 3 (0.83%) IIS
9 2 (0.55%) BizTalk Server
9 2 (0.55%) SharePoint Server
10 1 (0.28%) Blackberry Enterprise Server
10 1 (0.28%) nginx
10 1 (0.28%) SAS
10 1 (0.28%) SharePoint 2013
Applications
1 70 (19.28%) Microsoft Office
2 40 (11.02%) Spreadsheet
3 9 (2.48%) Microsoft Excel
4 5 (1.38%) Microsoft Project
4 5 (1.38%) MS Visio
5 1 (0.28%) Microsoft PowerPoint
Business Applications
1 6 (1.65%) SAP CO
1 6 (1.65%) SAP FI
1 6 (1.65%) SAP FI/CO
2 4 (1.10%) Dynamics CRM
3 2 (0.55%) PeopleSoft HCM
3 2 (0.55%) PeopleSoft HRMS
4 1 (0.28%) Adobe Campaign
4 1 (0.28%) Dynamics NAV
4 1 (0.28%) Remedy ITSM
Cloud Services
1 27 (7.44%) Office 365
2 20 (5.51%) Microsoft Azure
3 6 (1.65%) Amazon AWS
3 6 (1.65%) Cloud Computing
3 6 (1.65%) Mimecast
4 1 (0.28%) G Suite
4 1 (0.28%) SaaS
Communications & Networking
1 36 (9.92%) Firewall
2 34 (9.37%) LAN
3 33 (9.09%) WAN
4 24 (6.61%) VPN
5 20 (5.51%) SAN
6 19 (5.23%) VLAN
7 17 (4.68%) TCP/IP
8 14 (3.86%) BGP
8 14 (3.86%) DNS
8 14 (3.86%) OSPF
9 12 (3.31%) DHCP
10 9 (2.48%) VoIP
11 8 (2.20%) Cisco Nexus
11 8 (2.20%) Skype
12 7 (1.93%) Ethernet
12 7 (1.93%) FTP
12 7 (1.93%) HSRP
12 7 (1.93%) HTTP
12 7 (1.93%) HTTPS
12 7 (1.93%) Spanning Tree
Database & Business Intelligence
1 36 (9.92%) SQL Server
2 15 (4.13%) MySQL
2 15 (4.13%) Oracle Database
3 13 (3.58%) Oracle Database 10g
4 10 (2.75%) MongoDB
5 9 (2.48%) Oracle Database 12c
6 7 (1.93%) Relational Database
6 7 (1.93%) SQL Server 2008
7 5 (1.38%) RDBMS
8 3 (0.83%) Hadoop
8 3 (0.83%) SQL Server 2014
8 3 (0.83%) SQL Server Reporting Services
8 3 (0.83%) SQLPlus
9 2 (0.55%) Data Warehouse
9 2 (0.55%) NoSQL
9 2 (0.55%) Oracle Database 11g
9 2 (0.55%) PowerCenter
9 2 (0.55%) Redis
9 2 (0.55%) SQL Server 2012
9 2 (0.55%) SQL Server Analysis Services
Development Applications
1 6 (1.65%) Maven
2 2 (0.55%) Toad
2 2 (0.55%) Visual Studio
3 1 (0.28%) ClearCase
3 1 (0.28%) ClearQuest
3 1 (0.28%) Git (software)
3 1 (0.28%) Grunt
3 1 (0.28%) Jenkins
General
1 63 (17.36%) Finance
2 16 (4.41%) Telecoms
3 13 (3.58%) Back Office
3 13 (3.58%) Military
4 10 (2.75%) Marketing
5 9 (2.48%) Advertising
5 9 (2.48%) Retail
6 6 (1.65%) Games
7 5 (1.38%) Legal
8 4 (1.10%) German Language
9 3 (0.83%) French Language
10 2 (0.55%) Banking
10 2 (0.55%) Manufacturing
11 1 (0.28%) Billing
11 1 (0.28%) Dutch Language
Job Titles
1 100 (27.55%) Analyst
2 60 (16.53%) Service Analyst
3 53 (14.60%) Administrator
4 42 (11.57%) Desktop Support
4 42 (11.57%) Support Engineer
5 41 (11.29%) Support Analyst
6 29 (7.99%) IT Support
6 29 (7.99%) Network Engineer
7 23 (6.34%) Service Manager
8 22 (6.06%) 2nd Line Support
8 22 (6.06%) Applications Support
8 22 (6.06%) Support Technician
9 20 (5.51%) Delivery Manager
10 19 (5.23%) 3rd Line Engineer
11 16 (4.41%) Services Delivery Manager
12 15 (4.13%) Developer
13 14 (3.86%) Desktop Support Technician
13 14 (3.86%) Desktop Technician
13 14 (3.86%) IT Engineer
14 13 (3.58%) 1st/2nd Line Support
Libraries, Frameworks & Software Standards
1 21 (5.79%) Web Services
2 19 (5.23%) Spring
2 19 (5.23%) XML
3 16 (4.41%) .NET
4 14 (3.86%) REST
5 13 (3.58%) Hibernate
5 13 (3.58%) Java EE
6 11 (3.03%) J2EE
7 10 (2.75%) Middleware
8 8 (2.20%) XSLT
9 7 (1.93%) AngularJS
9 7 (1.93%) CSS
9 7 (1.93%) JSF
9 7 (1.93%) JSP
9 7 (1.93%) Oracle Fusion
9 7 (1.93%) POSIX
9 7 (1.93%) SOAP
9 7 (1.93%) Struts
9 7 (1.93%) XML Messaging
9 7 (1.93%) XSL
Miscellaneous
1 59 (16.25%) Management Information System
2 32 (8.82%) Analytical Skills
3 23 (6.34%) Computer Science
4 20 (5.51%) Data Centre
5 13 (3.58%) Driving Licence
6 11 (3.03%) Fintech
7 9 (2.48%) Blackberry
8 7 (1.93%) Client/Server
9 5 (1.38%) EMC VNX
10 4 (1.10%) Enterprise Software
10 4 (1.10%) iPad
11 3 (0.83%) PMI
11 3 (0.83%) Replication
11 3 (0.83%) Virtual Team
12 2 (0.55%) CMDB
12 2 (0.55%) Data Structures
12 2 (0.55%) EMC VMAX
12 2 (0.55%) Hybrid Cloud
12 2 (0.55%) iPhone
12 2 (0.55%) Symmetrix
Operating Systems
1 174 (47.93%) Windows
2 62 (17.08%) Windows Server
3 43 (11.85%) Windows 7
4 37 (10.19%) Windows 8
5 36 (9.92%) Linux
6 29 (7.99%) Windows Server 2008
7 28 (7.71%) Windows Server 2012
8 24 (6.61%) Unix
9 21 (5.79%) Mac OS X
10 11 (3.03%) Android
11 10 (2.75%) Solaris
12 9 (2.48%) Windows 10
13 8 (2.20%) Apple iOS
14 3 (0.83%) Red Hat Enterprise Linux
15 2 (0.55%) AIX
16 1 (0.28%) CentOS
16 1 (0.28%) Windows Phone
16 1 (0.28%) Windows Server 2003
16 1 (0.28%) Windows Vista
16 1 (0.28%) Windows XP
Processes & Methodologies
1 169 (46.56%) ITIL
2 77 (21.21%) Service Management
3 68 (18.73%) Problem Management
4 59 (16.25%) ITSM
5 47 (12.95%) Service Delivery
6 45 (12.40%) Business Intelligence
6 45 (12.40%) Proactive Management
7 35 (9.64%) Change Management
7 35 (9.64%) Incident Management
8 27 (7.44%) Disaster Recovery
9 21 (5.79%) Continuous Improvement
10 19 (5.23%) Release Management
11 18 (4.96%) ITIL V3
11 18 (4.96%) Process Improvement
11 18 (4.96%) Project Management
12 16 (4.41%) Mentoring
13 15 (4.13%) Line Management
14 14 (3.86%) ERP
15 13 (3.58%) Document Management
15 13 (3.58%) PRINCE2
Programming Languages
1 42 (11.57%) SQL
2 24 (6.61%) Java
3 11 (3.03%) C#
3 11 (3.03%) T-SQL
4 9 (2.48%) PL/SQL
5 7 (1.93%) JavaScript
6 5 (1.38%) Delphi
7 4 (1.10%) C
8 2 (0.55%) Erlang
8 2 (0.55%) PowerShell
9 1 (0.28%) PHP
9 1 (0.28%) Python
9 1 (0.28%) VB.NET
9 1 (0.28%) VBA
Qualifications
1 42 (11.57%) Degree
2 41 (11.29%) Cisco Certification
3 39 (10.74%) Security Cleared
4 28 (7.71%) CCNA
5 19 (5.23%) SC Cleared
6 17 (4.68%) Microsoft Certification
7 14 (3.86%) CCNP
8 12 (3.31%) ITIL Certification
9 11 (3.03%) MCSA
10 10 (2.75%) Computer Science Degree
10 10 (2.75%) MCSE
11 8 (2.20%) DV Cleared
11 8 (2.20%) MCP
12 6 (1.65%) CCIE
13 5 (1.38%) ITIL Foundation Certificate
13 5 (1.38%) VMware Certified Professional (VCP)
14 4 (1.10%) CCSA
14 4 (1.10%) PRINCE2 Certification
15 3 (0.83%) ISEB
15 3 (0.83%) PMI Certification
Quality Assurance & Compliance
1 11 (3.03%) ISO/IEC 27001
2 10 (2.75%) ISO 9001
3 8 (2.20%) QA
4 3 (0.83%) ISO/IEC 20000
5 2 (0.55%) Cyber Essentials
5 2 (0.55%) ISO 20022
5 2 (0.55%) ISO 8583
6 1 (0.28%) Data Quality
6 1 (0.28%) GDPR
6 1 (0.28%) PMO
System Software
1 78 (21.49%) Active Directory
2 23 (6.34%) VMware Infrastructure
3 15 (4.13%) Hyper-V
4 8 (2.20%) Oracle RAC
5 7 (1.93%) vSphere
6 3 (0.83%) VMware ESXi
7 2 (0.55%) ProxySG
7 2 (0.55%) Terminal Services
7 2 (0.55%) Virtual Servers
7 2 (0.55%) VMware Workstation
8 1 (0.28%) Microsoft Virtual Server
8 1 (0.28%) SRDF
8 1 (0.28%) VMware Server
Systems Management
1 10 (2.75%) SCCM
2 4 (1.10%) Backup Exec
3 3 (0.83%) AirWatch
3 3 (0.83%) Systems Management Server (SMS)
3 3 (0.83%) XenMobile
4 2 (0.55%) Data Guard
4 2 (0.55%) Enterprise Manager Cloud Control
4 2 (0.55%) NetBackup
4 2 (0.55%) Oracle Flashback
4 2 (0.55%) Oracle RMAN
5 1 (0.28%) Ansible
5 1 (0.28%) EMC VPLEX
5 1 (0.28%) HAProxy
5 1 (0.28%) HP Quality Center
5 1 (0.28%) Puppet
5 1 (0.28%) SCOM
5 1 (0.28%) vRealize
Vendors
1 144 (39.67%) Microsoft
2 50 (13.77%) HP
3 47 (12.95%) Cisco
3 47 (12.95%) VMware
4 41 (11.29%) Citrix
5 36 (9.92%) Oracle
6 16 (4.41%) Juniper
7 15 (4.13%) IBM
8 14 (3.86%) Xerox
9 12 (3.31%) NetApp
10 11 (3.03%) SAP
11 8 (2.20%) Adobe
11 8 (2.20%) F5
11 8 (2.20%) Sybase
12 7 (1.93%) WorldPay
13 6 (1.65%) Blue Coat
13 6 (1.65%) Bomgar
13 6 (1.65%) EMC
14 5 (1.38%) Red Hat
14 5 (1.38%) Sun