Period
to 5 June 2020

The following table provides summary statistics for permanent job vacancies advertised in the East of England with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 5 June 2020 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > East of England
6 months to
5 Jun 2020
Same period 2019 Same period 2018
Rank 68 70 95
Rank change year-on-year +2 +25 -2
Permanent jobs citing SLA 153 274 377
As % of all permanent jobs advertised in the East of England 3.80% 3.56% 3.07%
As % of the Quality Assurance & Compliance category 29.71% 22.85% 25.15%
Number of salaries quoted 120 218 296
Median annual salary £40,000 £35,000 £35,000
Median salary % change year-on-year +14.29% - -14.63%
10th Percentile £25,000 £23,000 £21,250
90th Percentile £50,000 £52,000 £62,500
England median annual salary £40,000 £39,438 £37,500
% change year-on-year +1.43% +5.17% -

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the East of England with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
East of England
Permanent vacancies with a requirement for quality assurance or compliance skills 515 1,199 1,499
As % of all permanent IT jobs advertised in the East of England 12.80% 15.58% 12.22%
Number of salaries quoted 373 838 1,087
Median annual salary £45,000 £45,000 £45,000
10th Percentile £26,250 £25,250 £24,900
90th Percentile £73,500 £75,000 £75,000
England median annual salary £54,250 £50,000 £50,000
% change year-on-year +8.50% - +5.26%

SLA
Job Vacancy Trend in the East of England

Job postings citing SLA as a proportion of all IT jobs advertised in the East of England.

Job vacancy trend for SLA in the East of England

SLA
Salary Trend in the East of England

3-month moving average salary quoted in jobs citing SLA in the East of England.

Salary trend for SLA in the East of England

SLA
Salary Histogram in the East of England

Salary distribution for jobs citing SLA in the East of England over the 6 months to 5 June 2020.

Salary histogram for SLA in the East of England

SLA
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the East of England region over the 6 months to 5 June 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire +29 72 £40,000 +26.98% 2
Hertfordshire +7 36 £45,000 +28.57% 1
Essex -4 26 £30,000 -33.33% 2
Norfolk +12 14 £32,500 +47.73%
Suffolk +4 3 £27,500 +5.77% 1
Bedfordshire -12 2 £30,500 -23.75%
SLA
England

For the 6 months to 5 June 2020, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region with a requirement for SLA.

1 65 (42.48%) Microsoft
2 53 (34.64%) Windows
3 42 (27.45%) ITIL
4 40 (26.14%) Azure
5 39 (25.49%) Office 365
6 38 (24.84%) Active Directory
7 37 (24.18%) VMware
7 37 (24.18%) Windows Server
8 35 (22.88%) Hyper-V
9 34 (22.22%) Cisco Certification
9 34 (22.22%) SQL
10 31 (20.26%) SQL Server
11 29 (18.95%) VMware Infrastructure
12 24 (15.69%) Cisco
12 24 (15.69%) vSphere
12 24 (15.69%) Mentoring
12 24 (15.69%) Analytical Skills
13 22 (14.38%) LAN
13 22 (14.38%) WAN
14 21 (13.73%) Firewall
14 21 (13.73%) Continuous Improvement
15 20 (13.07%) Ticket Management
15 20 (13.07%) Linux
15 20 (13.07%) Problem-Solving
16 19 (12.42%) CCNA
16 19 (12.42%) Juniper
16 19 (12.42%) AWS
17 18 (11.76%) SQL Server 2012
17 18 (11.76%) DNS
18 17 (11.11%) HP

SLA
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (6.54%) Skype for Business
2 9 (5.88%) Exchange Server 2013
2 9 (5.88%) SharePoint
Applications
1 13 (8.50%) Microsoft Excel
2 12 (7.84%) Microsoft Office
Business Applications
1 1 (0.65%) Magento
1 1 (0.65%) Shopify
Cloud Services
1 40 (26.14%) Azure
2 39 (25.49%) Office 365
3 19 (12.42%) AWS
4 9 (5.88%) GCP
5 8 (5.23%) Mimecast
6 2 (1.31%) Power Platform
6 2 (1.31%) PowerApps
7 1 (0.65%) IaaS
7 1 (0.65%) Oracle CX
7 1 (0.65%) PaaS
Communications & Networking
1 22 (14.38%) LAN
1 22 (14.38%) WAN
2 21 (13.73%) Firewall
3 18 (11.76%) DNS
4 14 (9.15%) DHCP
4 14 (9.15%) Internet
5 13 (8.50%) Wi-Fi
6 12 (7.84%) VoIP
7 10 (6.54%) Skype
8 9 (5.88%) Network Security
9 8 (5.23%) VPN
10 7 (4.58%) VLAN
11 6 (3.92%) Cisco ASA
11 6 (3.92%) Cisco Firepower
11 6 (3.92%) Cisco ISE
11 6 (3.92%) Cisco Wireless
11 6 (3.92%) Unified Communications
11 6 (3.92%) Wireless
12 5 (3.27%) MPLS
12 5 (3.27%) TCP/IP
Database & Business Intelligence
1 31 (20.26%) SQL Server
2 18 (11.76%) SQL Server 2012
3 17 (11.11%) SQL Server 2016
4 6 (3.92%) BusinessObjects
5 3 (1.96%) Oracle Database
5 3 (1.96%) Oracle Database 12c
5 3 (1.96%) Panintelligence
5 3 (1.96%) SQL Server 2014
5 3 (1.96%) SQL Server 2017
5 3 (1.96%) SQL Server Analysis Services
5 3 (1.96%) SQL Server Integration Services
5 3 (1.96%) SQL Server Reporting Services
6 2 (1.31%) GIS
7 1 (0.65%) Data Mining
General
1 17 (11.11%) Finance
2 14 (9.15%) Telecoms
3 7 (4.58%) Advertising
4 6 (3.92%) Billing
5 1 (0.65%) Dutch Language
5 1 (0.65%) French Language
5 1 (0.65%) German Language
5 1 (0.65%) Legal
5 1 (0.65%) Marketing
5 1 (0.65%) Pharmaceutical
Job Titles
1 25 (16.34%) Analyst
1 25 (16.34%) Service Manager
2 20 (13.07%) Service Desk Manager
3 15 (9.80%) Infrastructure Engineer
4 14 (9.15%) Senior Infrastructure Engineer
4 14 (9.15%) Service Analyst
5 11 (7.19%) Network Engineer
5 11 (7.19%) Support Analyst
6 10 (6.54%) Administrator
6 10 (6.54%) Cloud Engineer
7 8 (5.23%) IT Support
7 8 (5.23%) Systems Administrator
8 7 (4.58%) Cisco Engineer
8 7 (4.58%) Delivery Manager
8 7 (4.58%) IP Engineer
8 7 (4.58%) IT Analyst
8 7 (4.58%) Service Delivery Manager
9 6 (3.92%) Service Improvement Analyst
9 6 (3.92%) Switch Engineer
9 6 (3.92%) Transmission Engineer
Libraries, Frameworks & Software Standards
1 5 (3.27%) .NET
2 1 (0.65%) CSS
2 1 (0.65%) HTML
2 1 (0.65%) jQuery
2 1 (0.65%) KnockoutJS
2 1 (0.65%) Node.js
2 1 (0.65%) REST
2 1 (0.65%) SOAP
2 1 (0.65%) Twitter Bootstrap
2 1 (0.65%) Web Services
2 1 (0.65%) XML
Miscellaneous
1 24 (15.69%) Analytical Skills
2 17 (11.11%) Data Centre
3 13 (8.50%) Self-Motivation
4 10 (6.54%) Management Information System
5 9 (5.88%) Replication
6 6 (3.92%) Driving Licence
7 4 (2.61%) Video Conferencing
8 3 (1.96%) Enterprise Software
9 1 (0.65%) Client/Server
9 1 (0.65%) Cloud Native
9 1 (0.65%) Clustering
9 1 (0.65%) User Experience
Operating Systems
1 53 (34.64%) Windows
2 37 (24.18%) Windows Server
3 20 (13.07%) Linux
4 16 (10.46%) Windows Server 2016
5 12 (7.84%) Windows Server 2012
6 11 (7.19%) Windows Server 2008
7 9 (5.88%) Windows Server 2019
8 6 (3.92%) Windows 10
9 4 (2.61%) Windows XP
10 1 (0.65%) Windows 7
10 1 (0.65%) Windows Server 2003
Processes & Methodologies
1 42 (27.45%) ITIL
2 24 (15.69%) Mentoring
3 21 (13.73%) Continuous Improvement
4 20 (13.07%) Problem-Solving
4 20 (13.07%) Ticket Management
5 17 (11.11%) Project Management
6 15 (9.80%) Infrastructure Engineering
6 15 (9.80%) Service Management
7 14 (9.15%) Network Architecture
8 13 (8.50%) Service Delivery
9 12 (7.84%) Stakeholder Management
10 11 (7.19%) Change Management
11 9 (5.88%) Time Management
11 9 (5.88%) Trend Analysis
12 8 (5.23%) Cybersecurity
13 7 (4.58%) Incident Management
14 6 (3.92%) Lean Six Sigma
14 6 (3.92%) Process Improvement
14 6 (3.92%) Root Cause Analysis
14 6 (3.92%) Service Desk Management
Programming Languages
1 34 (22.22%) SQL
2 11 (7.19%) PowerShell
3 5 (3.27%) PHP
4 4 (2.61%) C
4 4 (2.61%) Perl
4 4 (2.61%) T-SQL
4 4 (2.61%) VBScript
5 3 (1.96%) PL/SQL
6 2 (1.31%) Java
7 1 (0.65%) Bash Shell
7 1 (0.65%) C#
7 1 (0.65%) JavaScript
7 1 (0.65%) Python
7 1 (0.65%) Ruby
Qualifications
1 34 (22.22%) Cisco Certification
2 19 (12.42%) CCNA
3 16 (10.46%) Degree
4 14 (9.15%) CCIE
4 14 (9.15%) JNCIA
5 9 (5.88%) ITIL Certification
6 7 (4.58%) CCNP
7 6 (3.92%) Six Sigma Green Belt
8 3 (1.96%) Microsoft Certification
8 3 (1.96%) Oracle Certification
9 2 (1.31%) DBS Check
10 1 (0.65%) CCENT
10 1 (0.65%) MOS
10 1 (0.65%) SC Cleared
10 1 (0.65%) Security Cleared
Quality Assurance & Compliance
1 6 (3.92%) QA
System Software
1 38 (24.84%) Active Directory
2 35 (22.88%) Hyper-V
3 29 (18.95%) VMware Infrastructure
4 24 (15.69%) vSphere
5 14 (9.15%) VMware ESXi
6 8 (5.23%) VMware Workstation
7 4 (2.61%) vCloud
8 1 (0.65%) DFS Replication
8 1 (0.65%) Microsoft Virtual Server
8 1 (0.65%) Virtual Servers
Systems Management
1 4 (2.61%) Cisco CUCM
1 4 (2.61%) Cisco UCCE
2 3 (1.96%) Data Guard
2 3 (1.96%) Oracle RMAN
3 1 (0.65%) AirWatch
3 1 (0.65%) FortiGate
3 1 (0.65%) Microsoft Intune
Vendors
1 65 (42.48%) Microsoft
2 37 (24.18%) VMware
3 24 (15.69%) Cisco
4 19 (12.42%) Juniper
5 17 (11.11%) HP
6 15 (9.80%) Veeam
7 9 (5.88%) Google
8 8 (5.23%) Sophos
9 6 (3.92%) Meraki
9 6 (3.92%) Palo Alto
10 5 (3.27%) Oracle
11 4 (2.61%) Polycom
11 4 (2.61%) Verint
11 4 (2.61%) Zeacom
12 2 (1.31%) Remedy
12 2 (1.31%) Salesforce.com
12 2 (1.31%) SAP
13 1 (0.65%) Apple
13 1 (0.65%) Mitel
13 1 (0.65%) NetApp