Period
to 22 November 2017

The following table provides summary statistics for permanent job vacancies advertised in the East of England with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 22 November 2017 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > East of England
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 95 74 79
Rank change year-on-year -21 +5 +12
Permanent jobs citing SLA 386 476 514
As % of all permanent IT jobs advertised in the East of England 3.19% 3.59% 3.39%
As % of the Quality Assurance & Compliance category 28.51% 28.30% 25.53%
Number of salaries quoted 316 382 345
East of England median annual salary £32,000 £40,000 £37,500
Median salary % change year-on-year -20.00% +6.67% -6.25%
10th Percentile £21,250 £20,100 £24,500
90th Percentile £60,000 £65,000 £57,500
England median annual salary £37,500 £37,500 £37,500

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the East of England with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
East of England
Permanent vacancies with a requirement for quality assurance or compliance skills 1354 1682 2013
As % of all permanent IT jobs advertised in the East of England 11.18% 12.69% 13.28%
Number of salaries quoted 1045 1304 1503
East of England median annual salary £45,000 £45,000 £45,000
10th Percentile £24,794 £25,750 £26,000
90th Percentile £66,750 £68,750 £65,000
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

SLA
Job Vacancy Trend in the East of England

Job postings citing SLA as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for SLA in the East of England

SLA
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in the East of England.

Salary trend for SLA in the East of England

SLA
Salary Histogram in the East of England

The salary distribution of IT jobs citing SLA in the East of England over the 6 months to 22 November 2017.

Salary histogram for SLA in the East of England

SLA
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the East of England region over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -10 199 £32,000 -14.67% 12
Cambridgeshire -33 76 £27,500 -32.10% 4
Bedfordshire +4 53 £42,000 -20.00% 1
Essex -2 34 £35,000 -12.50%
Suffolk +21 23 £26,250 +9.38%
Norfolk +11 5 £35,000 -21.35% 4
SLA
England

For the 6 months to 22 November 2017, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region with a requirement for SLA.

1 154 (39.90%) Windows
2 143 (37.05%) ITIL
3 130 (33.68%) Microsoft
4 98 (25.39%) Finance
5 85 (22.02%) Active Directory
6 83 (21.50%) SQL
7 69 (17.88%) Windows Server
8 66 (17.10%) Oracle
9 64 (16.58%) Degree
10 62 (16.06%) SQL Server
11 59 (15.28%) VMware
11 59 (15.28%) Problem Management
12 55 (14.25%) Service Delivery
13 54 (13.99%) Service Management
13 54 (13.99%) Management Information System
14 47 (12.18%) ITSM
15 45 (11.66%) Linux
16 44 (11.40%) Firewall
17 43 (11.14%) Microsoft Office
17 43 (11.14%) Cisco
18 41 (10.62%) Unix
19 40 (10.36%) VPN
20 38 (9.84%) SAN
21 37 (9.59%) Incident Management
21 37 (9.59%) Analytical Skills
22 36 (9.33%) Xerox
22 36 (9.33%) CMS
23 35 (9.07%) Military
23 35 (9.07%) Back Office
23 35 (9.07%) TCP/IP

SLA
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 36 (9.33%) CMS
2 24 (6.22%) MS Exchange
3 16 (4.15%) Oracle SOA Suite
4 13 (3.37%) Oracle Service Bus
4 13 (3.37%) WebLogic
4 13 (3.37%) WebSphere
5 11 (2.85%) Exchange Server 2013
6 9 (2.33%) SharePoint
7 8 (2.07%) Skype for Business
8 7 (1.81%) IIS
9 6 (1.55%) Exchange Server 2010
10 5 (1.30%) SharePoint 2013
11 4 (1.04%) Apache
11 4 (1.04%) Exchange Server 2007
12 3 (0.78%) JBoss
13 2 (0.52%) BizTalk Server
13 2 (0.52%) nginx
14 1 (0.26%) Adobe Experience Manager
14 1 (0.26%) Blackberry Enterprise Server
14 1 (0.26%) SharePoint Server
Applications
1 43 (11.14%) Microsoft Office
2 22 (5.70%) Spreadsheet
3 19 (4.92%) Microsoft Excel
4 9 (2.33%) Microsoft PowerPoint
5 3 (0.78%) Microsoft Project
6 2 (0.52%) MS Visio
Business Applications
1 5 (1.30%) Dynamics CRM
2 4 (1.04%) SAP CO
2 4 (1.04%) SAP FI
2 4 (1.04%) SAP FI/CO
3 3 (0.78%) Dynamics NAV
3 3 (0.78%) Magento
3 3 (0.78%) SessionCam
4 2 (0.52%) FastStats
4 2 (0.52%) Oracle CRM
4 2 (0.52%) Oracle EBS
4 2 (0.52%) Oracle EBS R12
5 1 (0.26%) Adobe Campaign
5 1 (0.26%) PeopleSoft HCM
5 1 (0.26%) PeopleSoft HRMS
5 1 (0.26%) Remedy ITSM
Cloud Services
1 32 (8.29%) Office 365
2 26 (6.74%) Microsoft Azure
3 5 (1.30%) Mimecast
3 5 (1.30%) SaaS
4 4 (1.04%) Amazon AWS
4 4 (1.04%) Cloud Computing
5 3 (0.78%) Google Analytics
5 3 (0.78%) IaaS
6 2 (0.52%) Responsys
7 1 (0.26%) Azure Active Directory
7 1 (0.26%) PaaS
Communications & Networking
1 44 (11.40%) Firewall
2 40 (10.36%) VPN
3 38 (9.84%) SAN
4 35 (9.07%) LAN
4 35 (9.07%) TCP/IP
5 32 (8.29%) WAN
6 31 (8.03%) DNS
7 29 (7.51%) VLAN
8 27 (6.99%) DHCP
9 19 (4.92%) BGP
9 19 (4.92%) OSPF
10 17 (4.40%) FTP
10 17 (4.40%) HSRP
10 17 (4.40%) HTTP
10 17 (4.40%) HTTPS
10 17 (4.40%) Intrusion Detection
10 17 (4.40%) tcpdump
10 17 (4.40%) Telnet
10 17 (4.40%) Wireshark
11 9 (2.33%) SMS
Database & Business Intelligence
1 62 (16.06%) SQL Server
2 26 (6.74%) MySQL
3 15 (3.89%) Oracle Database
3 15 (3.89%) Oracle Database 12c
3 15 (3.89%) Relational Database
4 12 (3.11%) MongoDB
5 11 (2.85%) Oracle Database 10g
6 7 (1.81%) RDBMS
7 6 (1.55%) SQL Server 2008
8 4 (1.04%) SQL Server Reporting Services
9 3 (0.78%) Amazon RDS
9 3 (0.78%) Hadoop
9 3 (0.78%) SQL Server Analysis Services
10 2 (0.52%) MS Access
10 2 (0.52%) NoSQL
10 2 (0.52%) Oracle Database 11g
10 2 (0.52%) PowerCenter
10 2 (0.52%) Redis
10 2 (0.52%) SQL Server 2014
10 2 (0.52%) SQLPlus
Development Applications
1 4 (1.04%) Git (software)
1 4 (1.04%) Grunt
2 2 (0.52%) Maven
2 2 (0.52%) Toad
3 1 (0.26%) Jenkins
General
1 98 (25.39%) Finance
2 35 (9.07%) Back Office
2 35 (9.07%) Military
3 16 (4.15%) Advertising
4 13 (3.37%) Telecoms
5 11 (2.85%) Legal
6 10 (2.59%) Retail
7 7 (1.81%) Games
8 5 (1.30%) Billing
8 5 (1.30%) French Language
9 4 (1.04%) German Language
9 4 (1.04%) Manufacturing
9 4 (1.04%) Marketing
10 3 (0.78%) Electronics
11 1 (0.26%) Local Government
Job Titles
1 96 (24.87%) Analyst
2 49 (12.69%) Support Analyst
3 48 (12.44%) Administrator
4 40 (10.36%) Support Engineer
5 36 (9.33%) Service Manager
6 31 (8.03%) Applications Support
7 30 (7.77%) Desktop Support
7 30 (7.77%) Service Analyst
8 27 (6.99%) Delivery Manager
9 24 (6.22%) IT Support
10 22 (5.70%) Services Delivery Manager
11 20 (5.18%) IT Administrator
11 20 (5.18%) Network Engineer
12 19 (4.92%) Infrastructure Specialist
13 18 (4.66%) Support Technician
14 17 (4.40%) Applications Support Analyst
14 17 (4.40%) Network Administrator
15 16 (4.15%) 1st Line Support
15 16 (4.15%) IT Engineer
16 15 (3.89%) 2nd Line Engineer
Libraries, Frameworks & Software Standards
1 30 (7.77%) XML
2 22 (5.70%) REST
2 22 (5.70%) Web Services
3 17 (4.40%) POSIX
3 17 (4.40%) SOAP
3 17 (4.40%) Spring
4 16 (4.15%) Middleware
5 15 (3.89%) .NET
5 15 (3.89%) Hibernate
5 15 (3.89%) Java EE
6 13 (3.37%) Oracle Fusion
6 13 (3.37%) XML Messaging
7 11 (2.85%) HTML
8 9 (2.33%) Flash
9 8 (2.07%) HTML5
9 8 (2.07%) J2EE
9 8 (2.07%) JSP
9 8 (2.07%) Struts
9 8 (2.07%) XSL
9 8 (2.07%) XSLT
Miscellaneous
1 54 (13.99%) Management Information System
2 37 (9.59%) Analytical Skills
3 27 (6.99%) Data Centre
4 23 (5.96%) Client/Server
5 22 (5.70%) Computer Science
6 13 (3.37%) Driving Licence
7 9 (2.33%) Fintech
8 8 (2.07%) iPad
9 5 (1.30%) EMC VNX
9 5 (1.30%) Symmetrix
9 5 (1.30%) Virtual Team
10 4 (1.04%) Blackberry
10 4 (1.04%) e-Learning
10 4 (1.04%) Enterprise Software
11 3 (0.78%) PMI
11 3 (0.78%) Reference Data
12 2 (0.52%) EMC VMAX
12 2 (0.52%) iSeries
12 2 (0.52%) Life Science
12 2 (0.52%) Replication
Operating Systems
1 154 (39.90%) Windows
2 69 (17.88%) Windows Server
3 45 (11.66%) Linux
4 41 (10.62%) Unix
5 31 (8.03%) Windows 7
6 23 (5.96%) Windows 8
7 21 (5.44%) Windows Server 2012
8 19 (4.92%) Solaris
9 16 (4.15%) Windows Server 2008
10 9 (2.33%) Windows 10
11 8 (2.07%) Android
11 8 (2.07%) Apple iOS
12 6 (1.55%) Mac OS X
13 2 (0.52%) AIX
14 1 (0.26%) Windows Phone
14 1 (0.26%) Windows XP
Processes & Methodologies
1 143 (37.05%) ITIL
2 59 (15.28%) Problem Management
3 55 (14.25%) Service Delivery
4 54 (13.99%) Service Management
5 47 (12.18%) ITSM
6 37 (9.59%) Incident Management
7 35 (9.07%) Document Management
8 34 (8.81%) Disaster Recovery
9 33 (8.55%) Process Improvement
10 26 (6.74%) Business Intelligence
10 26 (6.74%) Change Management
11 22 (5.70%) Proactive Management
12 21 (5.44%) Mentoring
12 21 (5.44%) Network Management
13 20 (5.18%) SOA
14 18 (4.66%) Continuous Improvement
14 18 (4.66%) Performance Tuning
15 17 (4.40%) Continuous Integration
15 17 (4.40%) Network Optimisation
15 17 (4.40%) Service Design
Programming Languages
1 83 (21.50%) SQL
2 27 (6.99%) Java
3 20 (5.18%) PowerShell
4 19 (4.92%) PL/SQL
5 13 (3.37%) T-SQL
6 8 (2.07%) C#
7 6 (1.55%) C
7 6 (1.55%) JavaScript
7 6 (1.55%) PHP
8 2 (0.52%) Erlang
8 2 (0.52%) VBScript
9 1 (0.26%) Perl
9 1 (0.26%) Python
9 1 (0.26%) Shell Script
9 1 (0.26%) VB.NET
Qualifications
1 64 (16.58%) Degree
2 29 (7.51%) Cisco Certification
3 28 (7.25%) Security Cleared
4 24 (6.22%) CCNA
5 19 (4.92%) Microsoft Certification
6 18 (4.66%) ITIL Certification
6 18 (4.66%) SC Cleared
7 13 (3.37%) Computer Science Degree
8 12 (3.11%) CCNP
9 11 (2.85%) DV Cleared
9 11 (2.85%) ISEB
9 11 (2.85%) MCSA
10 8 (2.07%) MCSE
11 5 (1.30%) DBS Check
11 5 (1.30%) MCP
12 4 (1.04%) CCSA
12 4 (1.04%) PRINCE2 Practitioner
13 3 (0.78%) BC Cleared
13 3 (0.78%) HNC
13 3 (0.78%) PMI Certification
Quality Assurance & Compliance
1 23 (5.96%) ISO/IEC 27001
2 22 (5.70%) ISO 9001
3 7 (1.81%) QA
4 3 (0.78%) ISO/IEC 20000
5 2 (0.52%) Cyber Essentials
5 2 (0.52%) Data Quality
6 1 (0.26%) ISO 20022
6 1 (0.26%) ISO 8583
6 1 (0.26%) PMO
System Software
1 85 (22.02%) Active Directory
2 35 (9.07%) VMware Infrastructure
3 23 (5.96%) vSphere
4 15 (3.89%) Hyper-V
5 8 (2.07%) Oracle RAC
6 3 (0.78%) Terminal Services
7 2 (0.52%) XenApp
8 1 (0.26%) SRDF
8 1 (0.26%) vCloud
8 1 (0.26%) Virtual Servers
8 1 (0.26%) VMware ESXi
8 1 (0.26%) XenServer
Systems Management
1 7 (1.81%) SCCM
2 4 (1.04%) AirWatch
2 4 (1.04%) Puppet
2 4 (1.04%) XenMobile
3 3 (0.78%) Backup Exec
4 2 (0.52%) cPanel
4 2 (0.52%) NetBackup
4 2 (0.52%) Norton AntiVirus
4 2 (0.52%) Oracle Enterprise Manager
4 2 (0.52%) Plesk
5 1 (0.26%) EMC VPLEX
5 1 (0.26%) Opscode Chef
5 1 (0.26%) SCOM
5 1 (0.26%) ServiceCenter
5 1 (0.26%) Symantec Endpoint Protection
5 1 (0.26%) Systems Management Server (SMS)
Vendors
1 130 (33.68%) Microsoft
2 66 (17.10%) Oracle
3 59 (15.28%) VMware
4 43 (11.14%) Cisco
5 36 (9.33%) Xerox
6 33 (8.55%) IBM
7 28 (7.25%) Citrix
8 26 (6.74%) HP
9 20 (5.18%) Adobe
9 20 (5.18%) NetApp
10 11 (2.85%) Cadence
11 10 (2.59%) F5
11 10 (2.59%) SAP
12 8 (2.07%) Juniper
13 7 (1.81%) Remedy
13 7 (1.81%) Sybase
14 6 (1.55%) CheckPoint
14 6 (1.55%) EMC
15 5 (1.30%) Fortinet
15 5 (1.30%) Red Hat