SLA Job Trends in the East of England

Service Level Agreement (SLA)
England > East of England

The table below provides summary statistics and salary benchmarking for jobs advertised in the East of England requiring SLA skills. It covers permanent job vacancies from the 6 months leading up to 16 May 2026, with comparisons to the same periods in the previous two years.

6 months to
16 May 2026
Same period 2025 Same period 2024
Rank 130 112 104
Rank change year-on-year -18 -8 -42
Permanent jobs citing SLA 52 57 138
As % of all permanent jobs in the East of England 0.83% 1.91% 2.26%
As % of the Quality Assurance & Compliance category 10.36% 17.59% 20.69%
Number of salaries quoted 46 39 113
10th Percentile £25,500 £25,800 £22,800
25th Percentile £27,000 £28,750 £24,807
Median annual salary (50th Percentile) £33,000 £32,500 £29,000
Median % change year-on-year +1.54% +12.07% -44.76%
75th Percentile £40,000 £43,750 £50,000
90th Percentile £58,750 £57,500 £61,000
England median annual salary £40,000 £33,000 £32,500
% change year-on-year +21.21% +1.54% -18.75%

All Quality Assurance and Compliance Skills
East of England

SLA falls under the Quality Assurance and Compliance category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring quality assurance or compliance skills in the East of England.

Permanent vacancies with a requirement for quality assurance or compliance skills 502 324 667
As % of all permanent jobs advertised in the East of England 8.05% 10.87% 10.90%
Number of salaries quoted 302 194 462
10th Percentile £30,000 £28,500 £24,807
25th Percentile £39,063 £32,500 £29,813
Median annual salary (50th Percentile) £50,000 £50,000 £43,000
Median % change year-on-year - +16.28% -21.82%
75th Percentile £65,000 £64,875 £61,250
90th Percentile £78,500 £77,500 £76,000
England median annual salary £60,000 £57,500 £52,500
% change year-on-year +4.35% +9.52% -8.70%

SLA
Job Vacancy Trend in the East of England

Historical trend showing the proportion of permanent IT job postings citing SLA relative to all permanent IT jobs advertised in the East of England.

SLA job vacancy trend in the East of England

SLA
Salary Trend in the East of England

Salary distribution trend for jobs in the East of England citing SLA.

Salary distribution trend for jobs in the East of England citing SLA

SLA
Salary Histogram in the East of England

Salary distribution for jobs citing SLA in the East of England over the 6 months to 16 May 2026.

Salary histogram for SLA in the East of England

SLA
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the East of England region over the 6 months to 16 May 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Hertfordshire -23 21 £35,000 -17.65% 7
Essex -19 15 £27,000 -16.92% 6
Bedfordshire +23 6 £27,000 -1.82% 2
Cambridgeshire -21 6 £77,500 - 7
Suffolk +3 4 £28,000 -25.33% 2
SLA
England

SLA
Co-Occurring Skills & Capabilities in the East of England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 5 (9.62%) SharePoint
2 4 (7.69%) Microsoft Exchange
3 2 (3.85%) Exchange Server 2013
3 2 (3.85%) WordPress
4 1 (1.92%) SAS
Applications
1 3 (5.77%) Microsoft Excel
2 2 (3.85%) Microsoft Office
3 1 (1.92%) Microsoft PowerPoint
Cloud Services
1 13 (25.00%) Microsoft 365
2 11 (21.15%) Azure
3 10 (19.23%) Entra ID
4 4 (7.69%) AWS
4 4 (7.69%) OneDrive
5 3 (5.77%) Cohesity
5 3 (5.77%) GCP
5 3 (5.77%) SaaS
6 2 (3.85%) Google Ads
Communications & Networking
1 10 (19.23%) DNS
2 7 (13.46%) Firewall
3 5 (9.62%) DHCP
4 3 (5.77%) 5G
4 3 (5.77%) SAN
4 3 (5.77%) SSL
4 3 (5.77%) VPN
4 3 (5.77%) Wi-Fi
5 2 (3.85%) Internet
6 1 (1.92%) Cisco Wireless
6 1 (1.92%) NetScaler
6 1 (1.92%) SD-WAN
6 1 (1.92%) TCP/IP
6 1 (1.92%) WAN
6 1 (1.92%) Wireless
Development Applications
1 4 (7.69%) JIRA
General
1 16 (30.77%) Social Skills
2 7 (13.46%) Finance
3 5 (9.62%) Law
3 5 (9.62%) Marketing
3 5 (9.62%) Retail
4 4 (7.69%) Inclusion and Diversity
5 3 (5.77%) Organisational Skills
6 2 (3.85%) Analytical Skills
7 1 (1.92%) Advertising
7 1 (1.92%) Games
Job Titles
1 22 (42.31%) IT Support
2 18 (34.62%) Support Engineer
3 15 (28.85%) IT Engineer
4 11 (21.15%) IT Support Engineer
5 9 (17.31%) 2nd Line Engineer
6 8 (15.38%) IT Support Technician
6 8 (15.38%) IT Technician
6 8 (15.38%) Support Technician
7 5 (9.62%) 2nd Line Support
7 5 (9.62%) 2nd Line Support Engineer
7 5 (9.62%) Wintel Engineer
8 4 (7.69%) 1st Line Support
8 4 (7.69%) 1st Line Support Technician
8 4 (7.69%) Field Engineer
8 4 (7.69%) Infrastructure Engineer
9 3 (5.77%) IT Manager
10 2 (3.85%) Applications Support
10 2 (3.85%) Applications Support Engineer
10 2 (3.85%) Business Manager
10 2 (3.85%) Technical Support
Libraries, Frameworks & Software Standards
1 5 (9.62%) JSON
2 3 (5.77%) OAuth
2 3 (5.77%) REST
2 3 (5.77%) SOAP
2 3 (5.77%) XML
Miscellaneous
1 8 (15.38%) Onboarding
2 6 (11.54%) Driving Licence
3 4 (7.69%) Data Centre
3 4 (7.69%) Fat Client
3 4 (7.69%) Hybrid Cloud
3 4 (7.69%) Thin Client
4 3 (5.77%) PropTech
5 2 (3.85%) Low-Code
5 2 (3.85%) Management Information System
5 2 (3.85%) PMI
6 1 (1.92%) Self-Motivation
Operating Systems
1 19 (36.54%) Windows
2 11 (21.15%) Apple iOS
2 11 (21.15%) Windows Server
3 6 (11.54%) Windows 10
4 5 (9.62%) Android
5 4 (7.69%) Mac OS
6 3 (5.77%) Windows Server 2016
6 3 (5.77%) Windows Server 2019
7 2 (3.85%) Mac OS X
Processes & Methodologies
1 14 (26.92%) Service Management
2 12 (23.08%) Problem-Solving
3 9 (17.31%) Customer Service
4 7 (13.46%) ITSM
4 7 (13.46%) Ticket Management
5 6 (11.54%) ITIL
5 6 (11.54%) Project Delivery
6 5 (9.62%) Computer Science
6 5 (9.62%) Configuration Management
6 5 (9.62%) Mobile Device Management
6 5 (9.62%) Stakeholder Management
7 4 (7.69%) AI
7 4 (7.69%) Asset Management
7 4 (7.69%) Change Control
7 4 (7.69%) Cybersecurity
7 4 (7.69%) Infrastructure Engineering
8 3 (5.77%) API Integration
8 3 (5.77%) Contract Negotiation
8 3 (5.77%) Fintech
8 3 (5.77%) Server Building
Programming Languages
1 4 (7.69%) SQL
2 2 (3.85%) JavaScript
2 2 (3.85%) Python
Qualifications
1 19 (36.54%) Security Cleared
2 10 (19.23%) SC Cleared
3 6 (11.54%) Degree
4 5 (9.62%) DV Cleared
5 3 (5.77%) Computer Science Degree
6 2 (3.85%) Microsoft Certified Professional
6 2 (3.85%) PMI Certification
7 1 (1.92%) A+ Certification
7 1 (1.92%) Azure Certification
Quality Assurance & Compliance
1 2 (3.85%) QA
System Software
1 16 (30.77%) Active Directory
2 3 (5.77%) VMware Infrastructure
3 1 (1.92%) Hyper-V
3 1 (1.92%) Microsoft Virtual Server
3 1 (1.92%) Virtual Servers
Systems Management
1 5 (9.62%) Jamf Pro
1 5 (9.62%) WSUS
2 4 (7.69%) SCCM
3 3 (5.77%) Microsoft Intune
Vendors
1 30 (57.69%) Microsoft
2 15 (28.85%) Apple
3 5 (9.62%) Samsung
4 4 (7.69%) Freshdesk
5 3 (5.77%) NetApp
5 3 (5.77%) Splunk
5 3 (5.77%) VMware
6 2 (3.85%) Cisco
6 2 (3.85%) Google
7 1 (1.92%) Aruba
7 1 (1.92%) CheckPoint
7 1 (1.92%) F5
7 1 (1.92%) Fortinet
7 1 (1.92%) Fujitsu
7 1 (1.92%) HP
7 1 (1.92%) HubSpot
7 1 (1.92%) Meraki
7 1 (1.92%) Palo Alto
7 1 (1.92%) SonicWALL