Period
to 17 July 2019

The following table provides summary statistics for permanent job vacancies advertised in the East of England with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 17 July 2019 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > East of England
6 months to
17 Jul 2019
Same period 2018 Same period 2017
Rank 79 102 87
Rank change year-on-year +23 -15 -10
Permanent jobs citing SLA 255 369 415
As % of all permanent IT jobs advertised in the East of England 3.41% 3.04% 3.32%
As % of the Quality Assurance & Compliance category 23.04% 24.82% 29.04%
Number of salaries quoted 209 282 349
East of England median annual salary £35,000 £35,000 £41,000
Median salary % change year-on-year - -14.63% +17.14%
10th Percentile £24,700 £21,250 £22,500
90th Percentile £55,000 £57,500 £55,000
England median annual salary £40,000 £38,500 £37,500
% change year-on-year +3.90% +2.67% -

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the East of England with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
East of England
Permanent vacancies with a requirement for quality assurance or compliance skills 1,107 1,487 1,429
As % of all permanent IT jobs advertised in the East of England 14.79% 12.24% 11.45%
Number of salaries quoted 801 1,069 1,092
East of England median annual salary £47,500 £45,000 £45,000
Median salary % change year-on-year +5.56% - -
10th Percentile £27,000 £25,500 £25,525
90th Percentile £75,000 £75,000 £68,750
England median annual salary £50,000 £50,000 £48,000
% change year-on-year - +4.17% -4.00%

SLA
Job Vacancy Trend in the East of England

Job postings citing SLA as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for SLA in the East of England

SLA
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in the East of England.

Salary trend for SLA in the East of England

SLA
Salary Histogram in the East of England

The salary distribution of IT jobs citing SLA in the East of England over the 6 months to 17 July 2019.

Salary histogram for SLA in the East of England

SLA
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the East of England region over the 6 months to 17 July 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire +25 97 £32,500 -22.62% 15
Hertfordshire -5 78 £35,000 +27.27% 26
Bedfordshire +22 47 £38,750 +61.46% 4
Essex +22 23 £30,000 -21.05% 7
Norfolk +1 6 £22,500 -22.41% 2
Suffolk +9 4 £26,000 -42.22% 3
SLA
England

For the 6 months to 17 July 2019, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region with a requirement for SLA.

1 104 (40.78%) ITIL
2 100 (39.22%) Windows
3 85 (33.33%) Active Directory
4 77 (30.20%) Microsoft
5 67 (26.27%) VMware
6 62 (24.31%) Firewall
7 54 (21.18%) Cisco
8 49 (19.22%) VMware Infrastructure
9 46 (18.04%) Incident Management
9 46 (18.04%) Office 365
9 46 (18.04%) DNS
10 45 (17.65%) Windows Server
11 44 (17.25%) Infrastructure Engineering
12 37 (14.51%) CheckPoint
13 36 (14.12%) Analytical Skills
13 36 (14.12%) Data Centre
14 33 (12.94%) Internet
15 32 (12.55%) HP
15 32 (12.55%) Hyper-V
16 31 (12.16%) Degree
16 31 (12.16%) Service Delivery
17 29 (11.37%) Management Information System
18 28 (10.98%) Cisco Certification
19 27 (10.59%) SQL
20 26 (10.20%) Linux
20 26 (10.20%) Microsoft Azure
21 25 (9.80%) F5
21 25 (9.80%) Service Management
21 25 (9.80%) Computer Science Degree
22 24 (9.41%) SQL Server

SLA
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (5.10%) Apache
2 12 (4.71%) Exchange Server 2013
2 12 (4.71%) MS Exchange
3 10 (3.92%) SharePoint
4 7 (2.75%) Skype for Business
5 4 (1.57%) Exchange Server 2010
6 2 (0.78%) nginx
7 1 (0.39%) BizTalk Server
7 1 (0.39%) CICS
7 1 (0.39%) IIS
7 1 (0.39%) NetWeaver
Applications
1 21 (8.24%) Microsoft Office
2 15 (5.88%) MS Visio
3 14 (5.49%) Microsoft Excel
4 11 (4.31%) Microsoft Project
5 5 (1.96%) Microsoft PowerPoint
6 4 (1.57%) Acrobat
Business Applications
1 4 (1.57%) Remedy ITSM
2 3 (1.18%) Dynamics CRM
2 3 (1.18%) FastStats
2 3 (1.18%) Unit4 Business World
3 2 (0.78%) SAP Business One
4 1 (0.39%) Oracle Assets
4 1 (0.39%) Oracle Cash Management
4 1 (0.39%) Oracle Procure-to-Pay
4 1 (0.39%) Postilion
Cloud Services
1 46 (18.04%) Office 365
2 26 (10.20%) Microsoft Azure
3 15 (5.88%) Amazon AWS
4 5 (1.96%) Cloud Computing
5 4 (1.57%) Azure Active Directory
5 4 (1.57%) IaaS
6 3 (1.18%) Akamai
6 3 (1.18%) AWS CloudFormation
6 3 (1.18%) PaaS
6 3 (1.18%) Responsys
7 2 (0.78%) Google Cloud Platform
8 1 (0.39%) G Suite
8 1 (0.39%) Mimecast
8 1 (0.39%) Oracle CX
Communications & Networking
1 62 (24.31%) Firewall
2 46 (18.04%) DNS
3 33 (12.94%) Internet
4 24 (9.41%) DHCP
5 23 (9.02%) SMTP
5 23 (9.02%) VPN
6 21 (8.24%) Network Security
7 19 (7.45%) Cisco ASA
8 16 (6.27%) LAN
8 16 (6.27%) WAN
9 14 (5.49%) SSL
10 12 (4.71%) FTP
10 12 (4.71%) VoIP
11 11 (4.31%) SAN
12 10 (3.92%) Cisco IOS
12 10 (3.92%) WebEx
13 9 (3.53%) OSPF
13 9 (3.53%) Wireless
14 8 (3.14%) Remote Desktop
14 8 (3.14%) Wi-Fi
Database & Business Intelligence
1 24 (9.41%) SQL Server
2 9 (3.53%) SQL Server 2008
3 3 (1.18%) Data Mining
3 3 (1.18%) MS Access
3 3 (1.18%) Relational Database
3 3 (1.18%) SQL Server 2012
4 2 (0.78%) SQL Server 2014
5 1 (0.39%) DB2
5 1 (0.39%) Electronic Patient Records
5 1 (0.39%) GIS
5 1 (0.39%) MongoDB
5 1 (0.39%) Oracle Reports
5 1 (0.39%) SQL Server 2016
5 1 (0.39%) SQL Server Integration Services
5 1 (0.39%) SQL Server Reporting Services
Development Applications
1 6 (2.35%) JIRA
General
1 22 (8.63%) Retail
2 16 (6.27%) Finance
3 11 (4.31%) Telecoms
4 6 (2.35%) Marketing
5 4 (1.57%) Billing
6 2 (0.78%) Games
6 2 (0.78%) German Language
7 1 (0.39%) Dutch Language
7 1 (0.39%) French Language
7 1 (0.39%) General Ledger
7 1 (0.39%) Local Government
7 1 (0.39%) Military
7 1 (0.39%) Turkish Language
Job Titles
1 43 (16.86%) Analyst
2 35 (13.73%) Infrastructure Engineer
3 29 (11.37%) Network Engineer
4 25 (9.80%) 3rd Line Engineer
5 22 (8.63%) Support Analyst
6 21 (8.24%) Support Engineer
7 20 (7.84%) Team Leader
8 18 (7.06%) 2nd Line Engineer
9 15 (5.88%) Applications Support
10 14 (5.49%) Cisco Engineer
10 14 (5.49%) Security Engineer
11 13 (5.10%) Service Manager
12 12 (4.71%) IT Support
12 12 (4.71%) Network Security Engineer
13 11 (4.31%) 3rd Line Network Engineer
13 11 (4.31%) Cisco Network Engineer
13 11 (4.31%) Cisco Security Engineer
13 11 (4.31%) Desktop Support
13 11 (4.31%) Infrastructure Specialist
13 11 (4.31%) Linux Specialist
Libraries, Frameworks & Software Standards
1 13 (5.10%) LAMP
2 9 (3.53%) .NET
3 7 (2.75%) CSS
4 6 (2.35%) HTML
5 5 (1.96%) ASP.NET
5 5 (1.96%) HTML5
6 3 (1.18%) Web Services
7 2 (0.78%) AngularJS
7 2 (0.78%) CSS3
7 2 (0.78%) Elastic Stack
7 2 (0.78%) React
8 1 (0.39%) EDI
8 1 (0.39%) ISPF
8 1 (0.39%) Middleware
8 1 (0.39%) X-Windows
Miscellaneous
1 36 (14.12%) Analytical Skills
1 36 (14.12%) Data Centre
2 29 (11.37%) Management Information System
3 12 (4.71%) Cyber Defence
3 12 (4.71%) Cyberthreat
3 12 (4.71%) e-Learning
3 12 (4.71%) Security Operations Centre
3 12 (4.71%) Self-Motivation
4 8 (3.14%) User Experience
5 6 (2.35%) Replication
6 5 (1.96%) CMDB
6 5 (1.96%) Driving Licence
6 5 (1.96%) Public Cloud
7 4 (1.57%) Hybrid Cloud
7 4 (1.57%) iPad
8 3 (1.18%) IVR
8 3 (1.18%) Linux Command Line
8 3 (1.18%) PDA
9 2 (0.78%) Smart City
10 1 (0.39%) Renewable Energy
Operating Systems
1 100 (39.22%) Windows
2 45 (17.65%) Windows Server
3 26 (10.20%) Linux
4 24 (9.41%) Windows Server 2008
5 17 (6.67%) Windows Server 2012
6 16 (6.27%) Windows 10
7 15 (5.88%) Red Hat Enterprise Linux
8 10 (3.92%) Windows 7
9 6 (2.35%) Mac OS
10 4 (1.57%) Android
10 4 (1.57%) Windows 2000
10 4 (1.57%) Windows XP
11 3 (1.18%) CentOS
12 2 (0.78%) Apple iOS
12 2 (0.78%) Mac OS X
12 2 (0.78%) Solaris
13 1 (0.39%) Unix
13 1 (0.39%) Windows 8
13 1 (0.39%) Windows Vista
13 1 (0.39%) zOS
Processes & Methodologies
1 104 (40.78%) ITIL
2 46 (18.04%) Incident Management
3 44 (17.25%) Infrastructure Engineering
4 31 (12.16%) Service Delivery
5 25 (9.80%) Service Management
6 22 (8.63%) Change Management
7 19 (7.45%) Problem-Solving
8 16 (6.27%) Disaster Recovery
8 16 (6.27%) Line Management
9 15 (5.88%) Break/Fix
9 15 (5.88%) Computer Science
9 15 (5.88%) Mentoring
10 14 (5.49%) Agile Software Development
10 14 (5.49%) Coaching
11 13 (5.10%) Continuous Improvement
11 13 (5.10%) Decision-Making
11 13 (5.10%) Problem Management
11 13 (5.10%) Security Operations
11 13 (5.10%) SIEM
12 12 (4.71%) Email Filtering
Programming Languages
1 27 (10.59%) SQL
2 18 (7.06%) PowerShell
3 13 (5.10%) Bash Shell
4 12 (4.71%) C
5 11 (4.31%) Perl
5 11 (4.31%) Python
6 6 (2.35%) Java
7 2 (0.78%) C#
7 2 (0.78%) JavaScript
7 2 (0.78%) VBScript
8 1 (0.39%) JCL
8 1 (0.39%) PHP
8 1 (0.39%) Shell Script
8 1 (0.39%) T-SQL
8 1 (0.39%) VB
Qualifications
1 31 (12.16%) Degree
2 28 (10.98%) Cisco Certification
3 25 (9.80%) Computer Science Degree
4 24 (9.41%) CCNA
4 24 (9.41%) Security Cleared
5 21 (8.24%) CCNP
5 21 (8.24%) SC Cleared
6 14 (5.49%) Microsoft Certification
7 12 (4.71%) CISSP
7 12 (4.71%) GIAC
8 11 (4.31%) ITIL Foundation Certificate
8 11 (4.31%) VMware Certified Professional (VCP)
9 8 (3.14%) ITIL Certification
9 8 (3.14%) MCP
9 8 (3.14%) MCSE
10 6 (2.35%) Citrix Certification
11 4 (1.57%) CCENT
12 3 (1.18%) CCAA
12 3 (1.18%) MCITP
12 3 (1.18%) RHCE
Quality Assurance & Compliance
1 6 (2.35%) ISO/IEC 27001
2 5 (1.96%) PMO
3 4 (1.57%) PCI DSS
4 3 (1.18%) Cyber Essentials
4 3 (1.18%) QA
5 1 (0.39%) Data Quality
5 1 (0.39%) GDPR
5 1 (0.39%) PA-DSS
System Software
1 85 (33.33%) Active Directory
2 49 (19.22%) VMware Infrastructure
3 32 (12.55%) Hyper-V
4 12 (4.71%) Virtual Machines
4 12 (4.71%) VMware Server
5 11 (4.31%) iptables
5 11 (4.31%) NFS
5 11 (4.31%) Postfix
5 11 (4.31%) Samba
5 11 (4.31%) VMware ESXi
5 11 (4.31%) XenDesktop
6 8 (3.14%) vSphere
7 6 (2.35%) BitLocker
7 6 (2.35%) Microsoft App-V
8 5 (1.96%) XenApp
9 4 (1.57%) Citrix Hypervisor
10 3 (1.18%) Terminal Services
11 2 (0.78%) Docker
12 1 (0.39%) Job Entry Subsystem
12 1 (0.39%) Time Sharing Option
Systems Management
1 20 (7.84%) Puppet
2 18 (7.06%) SCCM
3 16 (6.27%) HP Data Protector
4 8 (3.14%) Nagios
4 8 (3.14%) SCOM
5 7 (2.75%) Cisco CUCM
5 7 (2.75%) Cisco UCCX
6 6 (2.35%) FortiGate
6 6 (2.35%) Opscode Chef
6 6 (2.35%) PowerCLI
7 5 (1.96%) Ansible
8 4 (1.57%) Microsoft Intune
8 4 (1.57%) ServiceCenter
8 4 (1.57%) Systems Management Server (SMS)
8 4 (1.57%) WSUS
9 3 (1.18%) Munin
10 2 (0.78%) HAProxy
10 2 (0.78%) Norton AntiVirus
10 2 (0.78%) Terraform
10 2 (0.78%) yum
Vendors
1 77 (30.20%) Microsoft
2 67 (26.27%) VMware
3 54 (21.18%) Cisco
4 37 (14.51%) CheckPoint
5 32 (12.55%) HP
6 25 (9.80%) F5
7 24 (9.41%) Citrix
8 21 (8.24%) Fortinet
8 21 (8.24%) Palo Alto
9 18 (7.06%) Veeam
10 16 (6.27%) ServiceNow
11 9 (3.53%) SolarWinds
12 7 (2.75%) 3PAR
12 7 (2.75%) Oracle
13 6 (2.35%) Aruba
13 6 (2.35%) Brocade
13 6 (2.35%) Meraki
13 6 (2.35%) Remedy
13 6 (2.35%) Ubiquiti
14 5 (1.96%) Sophos