Period
to 13 November 2018

The following table provides summary statistics for permanent job vacancies advertised in the East of England with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 13 November 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > East of England
6 months to
13 Nov 2018
Same period 2017 Same period 2016
Rank 112 95 75
Rank change year-on-year -17 -20 +11
Permanent jobs citing SLA 296 391 470
As % of all permanent IT jobs advertised in the East of England 2.89% 3.25% 3.58%
As % of the Quality Assurance & Compliance category 23.42% 29.07% 28.23%
Number of salaries quoted 216 321 376
East of England median annual salary £35,625 £32,000 £40,000
Median salary % change year-on-year +11.33% -20.00% +5.96%
10th Percentile £21,250 £21,250 £19,750
90th Percentile £75,000 £57,500 £65,000
England median annual salary £40,000 £37,500 £37,500
% change year-on-year +6.67% - -

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the East of England with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
East of England
Permanent vacancies with a requirement for quality assurance or compliance skills 1,264 1,345 1,665
As % of all permanent IT jobs advertised in the East of England 12.34% 11.18% 12.67%
Number of salaries quoted 877 1,027 1,286
East of England median annual salary £45,000 £45,000 £45,000
10th Percentile £25,500 £24,816 £25,625
90th Percentile £77,500 £66,750 £67,500
England median annual salary £50,000 £50,000 £50,000

SLA
Job Vacancy Trend in the East of England

Job postings citing SLA as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for SLA in the East of England

SLA
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in the East of England.

Salary trend for SLA in the East of England

SLA
Salary Histogram in the East of England

The salary distribution of IT jobs citing SLA in the East of England over the 6 months to 13 November 2018.

Salary histogram for SLA in the East of England

SLA
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the East of England region over the 6 months to 13 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire +64 120 £31,500 +14.55% 14
Hertfordshire -55 93 £31,500 -1.56% 9
Essex +26 45 £51,250 +46.43% 4
Bedfordshire -12 25 £25,000 -40.48% 11
Norfolk +17 9 £27,250 -22.14% 2
Suffolk -21 4 £22,500 -15.09%
East Anglia - 1 - - 5
SLA
England

For the 6 months to 13 November 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region with a requirement for SLA.

1 141 (47.64%) Windows
2 127 (42.91%) ITIL
3 97 (32.77%) Microsoft
4 78 (26.35%) Active Directory
5 73 (24.66%) Management Information System
6 68 (22.97%) Change Management
7 57 (19.26%) Windows Server
8 56 (18.92%) VMware
9 54 (18.24%) Citrix
10 52 (17.57%) Cisco
10 52 (17.57%) Finance
11 50 (16.89%) Windows Server 2008
12 48 (16.22%) VMware Infrastructure
13 46 (15.54%) Incident Management
14 45 (15.20%) Degree
14 45 (15.20%) Windows 7
15 44 (14.86%) Data Centre
15 44 (14.86%) Firewall
16 43 (14.53%) Microsoft Certification
16 43 (14.53%) Linux
17 42 (14.19%) Retail
18 41 (13.85%) Driving Licence
19 40 (13.51%) TCP/IP
19 40 (13.51%) Service Management
20 38 (12.84%) Windows Server 2012
21 37 (12.50%) Service Delivery
21 37 (12.50%) Ethernet
21 37 (12.50%) LAN
21 37 (12.50%) Apple
22 36 (12.16%) Office 365

SLA
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (4.73%) MS Exchange
2 12 (4.05%) IBM Notes
2 12 (4.05%) Skype for Business
3 10 (3.38%) SharePoint
4 7 (2.36%) Exchange Server 2010
4 7 (2.36%) Exchange Server 2013
5 4 (1.35%) Exchange Server 2007
6 3 (1.01%) IIS
7 2 (0.68%) Exchange Server 2003
8 1 (0.34%) Blackberry Enterprise Server
8 1 (0.34%) Exchange Server 2000
8 1 (0.34%) nginx
8 1 (0.34%) Oracle SOA Suite
Applications
1 31 (10.47%) Microsoft Office
2 20 (6.76%) Microsoft Excel
3 14 (4.73%) Microsoft PowerPoint
4 12 (4.05%) Microsoft Project
5 7 (2.36%) MS Visio
6 2 (0.68%) Acrobat
Business Applications
1 4 (1.35%) Remedy ITSM
2 3 (1.01%) Dynamics CRM
3 2 (0.68%) SAP ERP
4 1 (0.34%) Misys Midas
4 1 (0.34%) Oracle Assets
4 1 (0.34%) Oracle Cash Management
4 1 (0.34%) PeopleSoft Financials
Cloud Services
1 36 (12.16%) Office 365
2 13 (4.39%) Microsoft Azure
3 11 (3.72%) Amazon AWS
3 11 (3.72%) G Suite
4 4 (1.35%) Oracle CX
5 1 (0.34%) Mimecast
Communications & Networking
1 44 (14.86%) Firewall
2 40 (13.51%) TCP/IP
3 37 (12.50%) Ethernet
3 37 (12.50%) LAN
4 26 (8.78%) Wireless
5 24 (8.11%) DNS
6 23 (7.77%) Internet
7 19 (6.42%) VoIP
8 18 (6.08%) WAN
9 17 (5.74%) Wi-Fi
10 16 (5.41%) Network Security
10 16 (5.41%) VPN
11 12 (4.05%) DHCP
11 12 (4.05%) Intrusion Detection
12 10 (3.38%) NetScaler
13 8 (2.70%) Fibre Channel
13 8 (2.70%) Remote Desktop
13 8 (2.70%) SSL
14 7 (2.36%) SAN
15 6 (2.03%) MPLS
Database & Business Intelligence
1 16 (5.41%) SQL Server
2 8 (2.70%) GIS
3 7 (2.36%) Data Warehouse
4 6 (2.03%) Electronic Patient Records
5 3 (1.01%) MySQL
6 2 (0.68%) Amazon RDS
6 2 (0.68%) PostgreSQL
7 1 (0.34%) Oracle Database
7 1 (0.34%) Oracle Database 10g
Development Applications
1 1 (0.34%) Atlassian Bamboo
1 1 (0.34%) Hudson
1 1 (0.34%) Octopus Deploy
1 1 (0.34%) PeopleTools
General
1 52 (17.57%) Finance
2 42 (14.19%) Retail
3 14 (4.73%) Marketing
4 12 (4.05%) Games
5 10 (3.38%) Telecoms
6 9 (3.04%) Electronics
7 6 (2.03%) Legal
7 6 (2.03%) Local Government
8 4 (1.35%) Law
9 3 (1.01%) Billing
10 2 (0.68%) Back Office
10 2 (0.68%) General Ledger
10 2 (0.68%) German Language
11 1 (0.34%) Dutch Language
11 1 (0.34%) French Language
11 1 (0.34%) Italian Language
Job Titles
1 51 (17.23%) Analyst
2 41 (13.85%) Desktop Support
3 35 (11.82%) Support Engineer
4 32 (10.81%) Team Leader
5 31 (10.47%) Service Manager
6 25 (8.45%) Network Engineer
7 19 (6.42%) Service Analyst
8 18 (6.08%) 3rd Line Engineer
8 18 (6.08%) Desktop Engineer
8 18 (6.08%) Desktop Support Engineer
8 18 (6.08%) Support Analyst
9 15 (5.07%) 2nd Line Engineer
9 15 (5.07%) Service Desk Analyst
10 13 (4.39%) Deskside Engineer
11 12 (4.05%) Delivery Manager
12 11 (3.72%) Infrastructure Engineer
12 11 (3.72%) Senior Desktop Engineer
12 11 (3.72%) Senior Desktop Support
12 11 (3.72%) Senior Desktop Support Engineer
12 11 (3.72%) Senior Support Engineer
Libraries, Frameworks & Software Standards
1 11 (3.72%) X-Windows
2 8 (2.70%) CSS
3 4 (1.35%) HTML
4 3 (1.01%) Flash
5 2 (0.68%) .NET
5 2 (0.68%) EDI
5 2 (0.68%) LDAP
5 2 (0.68%) SAP PI
6 1 (0.34%) ASP.NET
6 1 (0.34%) ASP.NET MVC
6 1 (0.34%) CGI
6 1 (0.34%) Elastic Stack
6 1 (0.34%) Hibernate
6 1 (0.34%) J2EE
6 1 (0.34%) Java EE
6 1 (0.34%) jQuery
6 1 (0.34%) Spring
6 1 (0.34%) Web Services
6 1 (0.34%) XML
6 1 (0.34%) XMPP
Miscellaneous
1 73 (24.66%) Management Information System
2 44 (14.86%) Data Centre
3 41 (13.85%) Driving Licence
4 28 (9.46%) Self-Motivation
5 27 (9.12%) Analytical Skills
6 25 (8.45%) Blackberry
7 21 (7.09%) Computer Science
8 20 (6.76%) Client/Server
9 14 (4.73%) iPad
10 13 (4.39%) NHS
11 12 (4.05%) iPhone
12 9 (3.04%) Video Conferencing
13 7 (2.36%) EMC VNX
14 6 (2.03%) Smartphone
15 5 (1.69%) Fat Client
15 5 (1.69%) Mainframe
15 5 (1.69%) Thin Client
16 3 (1.01%) Replication
17 2 (0.68%) EPoS
17 2 (0.68%) Handset
Operating Systems
1 141 (47.64%) Windows
2 57 (19.26%) Windows Server
3 50 (16.89%) Windows Server 2008
4 45 (15.20%) Windows 7
5 43 (14.53%) Linux
6 38 (12.84%) Windows Server 2012
7 30 (10.14%) Apple iOS
8 27 (9.12%) Mac OS X
9 19 (6.42%) Android
10 18 (6.08%) Windows 8
11 17 (5.74%) Windows 10
12 12 (4.05%) Windows Server 2003
13 9 (3.04%) AIX
14 5 (1.69%) Mac OS
14 5 (1.69%) Red Hat Enterprise Linux
14 5 (1.69%) Ubuntu
15 4 (1.35%) CentOS
16 3 (1.01%) Windows 2000
16 3 (1.01%) Windows XP
17 2 (0.68%) Unix
Processes & Methodologies
1 127 (42.91%) ITIL
2 68 (22.97%) Change Management
3 46 (15.54%) Incident Management
4 40 (13.51%) Service Management
5 37 (12.50%) Service Delivery
6 36 (12.16%) Problem-Solving
7 31 (10.47%) Mentoring
8 27 (9.12%) Cybersecurity
9 26 (8.78%) Line Management
10 24 (8.11%) Disaster Recovery
10 24 (8.11%) Time Management
11 22 (7.43%) Server Management
11 22 (7.43%) Validation
12 21 (7.09%) Problem Management
13 20 (6.76%) Identity Management
14 19 (6.42%) Asset Management
14 19 (6.42%) Network Management
15 18 (6.08%) Continuous Improvement
15 18 (6.08%) ITSM
16 17 (5.74%) CRM
Programming Languages
1 19 (6.42%) Java
2 15 (5.07%) SQL
3 13 (4.39%) PowerShell
4 9 (3.04%) C
5 6 (2.03%) JavaScript
5 6 (2.03%) Python
6 5 (1.69%) C#
6 5 (1.69%) Perl
6 5 (1.69%) VBA
7 4 (1.35%) PHP
8 2 (0.68%) PL/SQL
8 2 (0.68%) VBScript
9 1 (0.34%) C++
Qualifications
1 45 (15.20%) Degree
2 43 (14.53%) Microsoft Certification
3 31 (10.47%) MCP
4 30 (10.14%) A+ Certification
5 27 (9.12%) MCSA
5 27 (9.12%) Security Cleared
6 26 (8.78%) MCSE
6 26 (8.78%) SC Cleared
7 25 (8.45%) Cisco Certification
8 23 (7.77%) CCNA
9 22 (7.43%) ITIL Foundation Certificate
10 20 (6.76%) ACDT
10 20 (6.76%) ACHDS
10 20 (6.76%) ACTC
10 20 (6.76%) MCDST
10 20 (6.76%) MCSM
10 20 (6.76%) Network+ Certification
11 15 (5.07%) VMware Certified Professional (VCP)
12 13 (4.39%) ITIL Certification
13 9 (3.04%) CCENT
Quality Assurance & Compliance
1 12 (4.05%) PMO
2 10 (3.38%) ISO/IEC 27001
3 3 (1.01%) GDPR
3 3 (1.01%) QA
4 2 (0.68%) ISO 9001
4 2 (0.68%) ISO/IEC 20000
System Software
1 78 (26.35%) Active Directory
2 48 (16.22%) VMware Infrastructure
3 18 (6.08%) VMware Workstation
4 14 (4.73%) Virtual Servers
5 11 (3.72%) XenDesktop
6 10 (3.38%) BitLocker
7 9 (3.04%) Firmware
7 9 (3.04%) Hyper-V
7 9 (3.04%) VMware ESXi
8 8 (2.70%) Microsoft App-V
8 8 (2.70%) vSphere
8 8 (2.70%) XenApp
9 5 (1.69%) Virtual Machines
10 2 (0.68%) Microsoft Virtual Server
10 2 (0.68%) ProxySG
10 2 (0.68%) Terminal Services
Systems Management
1 33 (11.15%) SCCM
2 15 (5.07%) Backup Exec
3 14 (4.73%) WSUS
4 11 (3.72%) SCOM
5 10 (3.38%) Puppet
6 9 (3.04%) Opscode Chef
6 9 (3.04%) Symantec Endpoint Protection
7 8 (2.70%) PowerCLI
8 7 (2.36%) Norton AntiVirus
9 6 (2.03%) FortiGate
10 5 (1.69%) CSIRT
10 5 (1.69%) QRadar
11 4 (1.35%) Microsoft Intune
12 3 (1.01%) Cisco CUCM
12 3 (1.01%) NetBackup
12 3 (1.01%) Systems Management Server (SMS)
13 2 (0.68%) Ansible
13 2 (0.68%) McAfee ePO
13 2 (0.68%) SCOrch
13 2 (0.68%) ServiceCenter
Vendors
1 97 (32.77%) Microsoft
2 56 (18.92%) VMware
3 54 (18.24%) Citrix
4 52 (17.57%) Cisco
5 37 (12.50%) Apple
6 33 (11.15%) CheckPoint
7 31 (10.47%) HP
8 23 (7.77%) Oracle
9 21 (7.09%) F5
9 21 (7.09%) Fortinet
10 19 (6.42%) Remedy
11 17 (5.74%) Nortel
12 15 (5.07%) 3PAR
12 15 (5.07%) NetApp
13 14 (4.73%) Riverbed
14 12 (4.05%) Avaya
14 12 (4.05%) Lotus
15 11 (3.72%) Google
15 11 (3.72%) Intel
16 10 (3.38%) Veeam