Period
to 22 June 2018

The following table provides summary statistics for permanent job vacancies advertised in the East of England with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 22 June 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > East of England
6 months to
22 Jun 2018
Same period 2017 Same period 2016
Rank 98 92 72
Rank change year-on-year -6 -20 +10
Permanent jobs citing SLA 370 393 532
As % of all permanent IT jobs advertised in the East of England 3.02% 3.22% 3.76%
As % of the Quality Assurance & Compliance category 24.55% 28.42% 28.22%
Number of salaries quoted 294 334 401
East of England median annual salary £33,750 £41,250 £34,500
Median salary % change year-on-year -18.18% +19.57% -18.82%
10th Percentile £21,250 £22,000 £19,000
90th Percentile £57,500 £54,675 £58,750
England median annual salary £37,500 £37,500 £37,500

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the East of England with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
East of England
Permanent vacancies with a requirement for quality assurance or compliance skills 1,507 1,383 1,885
As % of all permanent IT jobs advertised in the East of England 12.30% 11.33% 13.34%
Number of salaries quoted 1,095 1,074 1,455
East of England median annual salary £45,000 £45,000 £45,000
10th Percentile £25,000 £25,825 £24,000
90th Percentile £70,000 £68,750 £65,000
England median annual salary £50,000 £47,500 £49,000
% change year-on-year +5.26% -3.06% +8.89%

SLA
Job Vacancy Trend in the East of England

Job postings citing SLA as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for SLA in the East of England

SLA
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in the East of England.

Salary trend for SLA in the East of England

SLA
Salary Histogram in the East of England

The salary distribution of IT jobs citing SLA in the East of England over the 6 months to 22 June 2018.

Salary histogram for SLA in the East of England

SLA
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the East of England region over the 6 months to 22 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -39 141 £27,500 -35.29% 13
Cambridgeshire +29 123 £42,000 +5.00% 5
Essex -6 34 £36,250 -9.38% 6
Bedfordshire +5 30 £42,000 -6.67% 6
Suffolk +3 28 £45,000 +12.50%
Norfolk +31 18 £29,000 - 4
SLA
England

For the 6 months to 22 June 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region with a requirement for SLA.

1 210 (56.76%) Windows
2 164 (44.32%) ITIL
3 145 (39.19%) Microsoft
4 71 (19.19%) Active Directory
5 68 (18.38%) Citrix
6 63 (17.03%) Windows Server
7 61 (16.49%) Windows 7
8 60 (16.22%) Service Delivery
9 59 (15.95%) Problem-Solving
10 58 (15.68%) Management Information System
10 58 (15.68%) Cisco
11 53 (14.32%) VMware
11 53 (14.32%) HP
11 53 (14.32%) Windows Server 2008
12 51 (13.78%) Linux
12 51 (13.78%) Service Management
13 50 (13.51%) Problem Management
14 49 (13.24%) Firewall
15 48 (12.97%) Cisco Certification
16 47 (12.70%) WAN
16 47 (12.70%) Microsoft Office
16 47 (12.70%) Office 365
17 46 (12.43%) Retail
18 45 (12.16%) LAN
19 43 (11.62%) CCNA
19 43 (11.62%) Mac OS X
19 43 (11.62%) Incident Management
19 43 (11.62%) Windows 8
20 42 (11.35%) Degree
20 42 (11.35%) Change Management

SLA
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 36 (9.73%) MS Exchange
2 9 (2.43%) Oracle SOA Suite
3 7 (1.89%) Exchange Server 2013
3 7 (1.89%) Skype for Business
4 6 (1.62%) Exchange Server 2010
4 6 (1.62%) Oracle Service Bus
4 6 (1.62%) WebLogic
4 6 (1.62%) WebSphere
5 5 (1.35%) SharePoint
6 2 (0.54%) SharePoint Server
7 1 (0.27%) Apache
7 1 (0.27%) Exchange Server 2003
7 1 (0.27%) IIS
7 1 (0.27%) NetWeaver
7 1 (0.27%) nginx
Applications
1 47 (12.70%) Microsoft Office
2 29 (7.84%) Microsoft Excel
3 22 (5.95%) Spreadsheet
4 10 (2.70%) Microsoft PowerPoint
5 6 (1.62%) MS Visio
6 5 (1.35%) Microsoft Project
7 4 (1.08%) Acrobat
Business Applications
1 4 (1.08%) Dynamics CRM
1 4 (1.08%) Remedy ITSM
2 2 (0.54%) Oracle Applications
2 2 (0.54%) SAP CO
2 2 (0.54%) SAP FI
2 2 (0.54%) SAP FI/CO
3 1 (0.27%) FastStats
3 1 (0.27%) Oracle Assets
3 1 (0.27%) Oracle EBS
3 1 (0.27%) Oracle EBS R12
3 1 (0.27%) Oracle iProcurement
3 1 (0.27%) Oracle Payables
3 1 (0.27%) Oracle Procure-to-Pay
3 1 (0.27%) Oracle Receivables
3 1 (0.27%) PeopleSoft Financials
3 1 (0.27%) Sage 200
3 1 (0.27%) Sage 50
Cloud Services
1 47 (12.70%) Office 365
2 24 (6.49%) Microsoft Azure
3 18 (4.86%) Amazon AWS
4 7 (1.89%) Cloud Computing
4 7 (1.89%) G Suite
5 1 (0.27%) Azure Active Directory
5 1 (0.27%) Responsys
5 1 (0.27%) SaaS
Communications & Networking
1 49 (13.24%) Firewall
2 47 (12.70%) WAN
3 45 (12.16%) LAN
4 21 (5.68%) VoIP
5 20 (5.41%) TCP/IP
6 19 (5.14%) Ethernet
6 19 (5.14%) Wi-Fi
7 17 (4.59%) VPN
8 15 (4.05%) SAN
9 14 (3.78%) Network Security
10 12 (3.24%) Cisco Nexus
10 12 (3.24%) Intrusion Detection
11 11 (2.97%) DNS
12 9 (2.43%) Frame Relay
13 8 (2.16%) Cisco ASA
13 8 (2.16%) VLAN
13 8 (2.16%) WebEx
14 7 (1.89%) OSPF
14 7 (1.89%) Skype
15 6 (1.62%) DHCP
Database & Business Intelligence
1 34 (9.19%) SQL Server
2 17 (4.59%) Data Warehouse
3 10 (2.70%) SQL Server 2008
4 9 (2.43%) Oracle Database
5 8 (2.16%) Oracle Database 12c
6 7 (1.89%) Oracle Database 10g
7 5 (1.35%) GIS
8 4 (1.08%) SQL Server 2014
8 4 (1.08%) SQLPlus
9 3 (0.81%) Electronic Patient Records
9 3 (0.81%) Oracle Database 11g
9 3 (0.81%) SQL Server Integration Services
10 2 (0.54%) MySQL
11 1 (0.27%) Crystal Reports
11 1 (0.27%) Data Mining
11 1 (0.27%) MS Access
11 1 (0.27%) NoSQL
11 1 (0.27%) Oracle Reports
11 1 (0.27%) PostgreSQL
11 1 (0.27%) SQL Server Reporting Services
Development Applications
1 12 (3.24%) Visual Studio
2 3 (0.81%) Team Foundation Server
3 2 (0.54%) Atlassian Bamboo
3 2 (0.54%) ClearCase
3 2 (0.54%) ClearQuest
3 2 (0.54%) Octopus Deploy
4 1 (0.27%) Oracle APEX
4 1 (0.27%) PeopleTools
General
1 46 (12.43%) Retail
2 39 (10.54%) Finance
3 27 (7.30%) Games
4 25 (6.76%) Telecoms
5 11 (2.97%) Marketing
6 7 (1.89%) Advertising
7 5 (1.35%) Legal
8 3 (0.81%) Banking
8 3 (0.81%) Local Government
9 2 (0.54%) General Ledger
10 1 (0.27%) Billing
10 1 (0.27%) Dutch Language
10 1 (0.27%) German Language
Job Titles
1 88 (23.78%) Analyst
2 55 (14.86%) Service Analyst
3 47 (12.70%) Support Engineer
4 42 (11.35%) Desktop Support
5 33 (8.92%) Desktop Engineer
5 33 (8.92%) Desktop Support Engineer
6 32 (8.65%) 3rd Line Engineer
7 27 (7.30%) Administrator
8 26 (7.03%) Network Engineer
8 26 (7.03%) Support Analyst
9 22 (5.95%) Service Manager
10 21 (5.68%) Service Desk Analyst
11 18 (4.86%) Senior Desktop Support
11 18 (4.86%) Team Leader
12 17 (4.59%) Developer
12 17 (4.59%) Senior Support Engineer
13 16 (4.32%) Senior Desktop Engineer
13 16 (4.32%) Senior Desktop Support Engineer
14 14 (3.78%) 2nd Line Support
14 14 (3.78%) Delivery Manager
Libraries, Frameworks & Software Standards
1 19 (5.14%) .NET
2 17 (4.59%) XML
3 15 (4.05%) Web Services
4 14 (3.78%) X-Windows
5 9 (2.43%) J2EE
6 8 (2.16%) CSS
7 7 (1.89%) REST
8 6 (1.62%) Hibernate
8 6 (1.62%) Java EE
8 6 (1.62%) Middleware
8 6 (1.62%) Oracle Fusion
8 6 (1.62%) SOAP
8 6 (1.62%) Spring
8 6 (1.62%) XML Messaging
9 4 (1.08%) .NET Framework
9 4 (1.08%) HTML
9 4 (1.08%) WinForms
10 3 (0.81%) Ajax
10 3 (0.81%) JSON
10 3 (0.81%) WCF
Miscellaneous
1 58 (15.68%) Management Information System
2 37 (10.00%) Driving Licence
3 27 (7.30%) Analytical Skills
4 25 (6.76%) Data Centre
5 21 (5.68%) Computer Science
5 21 (5.68%) NHS
6 17 (4.59%) Self-Motivation
7 12 (3.24%) iPad
8 9 (2.43%) iPhone
9 8 (2.16%) Blackberry
9 8 (2.16%) EMC VNX
10 6 (1.62%) Enterprise Storage
10 6 (1.62%) Fat Client
10 6 (1.62%) Thin Client
11 5 (1.35%) Replication
12 4 (1.08%) Biotechnology
12 4 (1.08%) CMDB
12 4 (1.08%) Fintech
12 4 (1.08%) Mainframe
12 4 (1.08%) Virtual Team
Operating Systems
1 210 (56.76%) Windows
2 63 (17.03%) Windows Server
3 61 (16.49%) Windows 7
4 53 (14.32%) Windows Server 2008
5 51 (13.78%) Linux
6 43 (11.62%) Mac OS X
6 43 (11.62%) Windows 8
7 37 (10.00%) Windows Server 2012
8 18 (4.86%) Unix
9 16 (4.32%) Windows 10
10 12 (3.24%) Windows Server 2003
11 10 (2.70%) Android
12 9 (2.43%) CentOS
13 8 (2.16%) Apple iOS
13 8 (2.16%) Red Hat Enterprise Linux
14 7 (1.89%) Windows XP
15 6 (1.62%) Solaris
16 5 (1.35%) Mac OS
17 4 (1.08%) Windows 2000
Processes & Methodologies
1 164 (44.32%) ITIL
2 60 (16.22%) Service Delivery
3 59 (15.95%) Problem-Solving
4 51 (13.78%) Service Management
5 50 (13.51%) Problem Management
6 43 (11.62%) Incident Management
7 42 (11.35%) Change Management
8 40 (10.81%) Business Intelligence
9 35 (9.46%) Proactive Monitoring
10 34 (9.19%) ITSM
11 30 (8.11%) Continuous Improvement
11 30 (8.11%) Proactive Management
12 28 (7.57%) Mentoring
13 27 (7.30%) Configuration Management
14 26 (7.03%) Disaster Recovery
15 25 (6.76%) Line Management
16 23 (6.22%) Coaching
16 23 (6.22%) Statistics
17 21 (5.68%) Agile Software Development
17 21 (5.68%) Network Management
Programming Languages
1 29 (7.84%) SQL
2 18 (4.86%) C#
2 18 (4.86%) PowerShell
3 13 (3.51%) Delphi
4 10 (2.70%) C
5 9 (2.43%) Java
6 8 (2.16%) Perl
7 6 (1.62%) JavaScript
7 6 (1.62%) PL/SQL
8 5 (1.35%) T-SQL
9 3 (0.81%) VBA
10 2 (0.54%) Python
11 1 (0.27%) Erlang
11 1 (0.27%) PHP
11 1 (0.27%) VBScript
Qualifications
1 48 (12.97%) Cisco Certification
2 43 (11.62%) CCNA
3 42 (11.35%) Degree
4 40 (10.81%) Security Cleared
5 35 (9.46%) Microsoft Certification
6 26 (7.03%) SC Cleared
7 23 (6.22%) MCSE
8 21 (5.68%) ITIL Foundation Certificate
9 17 (4.59%) VMware Certified Professional (VCP)
10 14 (3.78%) CCA
10 14 (3.78%) Citrix Certification
11 13 (3.51%) CCNP
12 9 (2.43%) MCP
13 7 (1.89%) A+ Certification
13 7 (1.89%) MCSA
14 6 (1.62%) CCIE
14 6 (1.62%) CISSP
15 5 (1.35%) Network+ Certification
15 5 (1.35%) PRINCE2 Practitioner
16 4 (1.08%) ITIL Certification
Quality Assurance & Compliance
1 20 (5.41%) PMO
2 10 (2.70%) QA
3 7 (1.89%) ISO/IEC 27001
4 5 (1.35%) Cyber Essentials
4 5 (1.35%) PCI DSS
5 3 (0.81%) ISO 9001
5 3 (0.81%) ISO/IEC 20000
6 2 (0.54%) GDPR
7 1 (0.27%) Data Quality
7 1 (0.27%) ISO 20022
7 1 (0.27%) ISO 8583
System Software
1 71 (19.19%) Active Directory
2 28 (7.57%) VMware Infrastructure
3 21 (5.68%) Hyper-V
4 7 (1.89%) VMware Workstation
5 4 (1.08%) Firmware
5 4 (1.08%) ProxySG
5 4 (1.08%) Terminal Services
5 4 (1.08%) Virtual Machines
6 3 (0.81%) VMware ESXi
6 3 (0.81%) XenApp
7 2 (0.54%) Microsoft Virtual Server
7 2 (0.54%) Oracle RAC
7 2 (0.54%) Virtual Servers
8 1 (0.27%) VMware Server
Systems Management
1 19 (5.14%) Backup Exec
1 19 (5.14%) SCCM
2 11 (2.97%) NetBackup
3 9 (2.43%) Ansible
3 9 (2.43%) Puppet
3 9 (2.43%) WSUS
4 8 (2.16%) Systems Management Server (SMS)
5 6 (1.62%) EMC NetWorker
6 4 (1.08%) Microsoft Intune
6 4 (1.08%) ServiceCenter
7 2 (0.54%) CSIRT
7 2 (0.54%) Data Guard
7 2 (0.54%) Enterprise Manager Cloud Control
7 2 (0.54%) HP Quality Center
7 2 (0.54%) Oracle Flashback
7 2 (0.54%) Oracle RMAN
7 2 (0.54%) QRadar
8 1 (0.27%) Opscode Chef
8 1 (0.27%) vRealize
8 1 (0.27%) vRealize Orchestrator
Vendors
1 145 (39.19%) Microsoft
2 68 (18.38%) Citrix
3 58 (15.68%) Cisco
4 53 (14.32%) HP
4 53 (14.32%) VMware
5 24 (6.49%) Oracle
6 21 (5.68%) NetApp
7 20 (5.41%) CheckPoint
8 16 (4.32%) Nortel
9 15 (4.05%) EMC
9 15 (4.05%) Veeam
10 13 (3.51%) Avaya
10 13 (3.51%) Riverbed
11 12 (3.24%) Intel
12 11 (2.97%) Apple
13 9 (2.43%) 3PAR
13 9 (2.43%) Embarcadero
13 9 (2.43%) Palo Alto
14 8 (2.16%) CommVault
14 8 (2.16%) Juniper