Period
to 30 July 2021

The following table provides summary statistics for permanent job vacancies advertised in the East of England with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 30 July 2021 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > East of England
6 months to
30 Jul 2021
Same period 2020 Same period 2019
Rank 106 62 80
Rank change year-on-year -44 +18 +26
Permanent jobs citing SLA 118 129 249
As % of all permanent jobs advertised in the East of England 2.48% 4.17% 3.39%
As % of the Quality Assurance & Compliance category 17.33% 30.14% 22.41%
Number of salaries quoted 76 95 201
10th Percentile £22,750 £25,750 £24,875
25th Percentile £32,819 £29,500 £27,000
Median annual salary (50th Percentile) £39,000 £40,000 £35,000
Median % change year-on-year -2.50% +14.29% -
75th Percentile £50,000 £48,750 £47,500
90th Percentile £60,000 £50,000 £55,000
England median annual salary £40,000 £40,000 £39,500
% change year-on-year - +1.27% +3.95%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the East of England with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
East of England
Permanent vacancies with a requirement for quality assurance or compliance skills 681 428 1,111
As % of all permanent IT jobs advertised in the East of England 14.33% 13.85% 15.11%
Number of salaries quoted 353 317 802
10th Percentile £31,300 £26,250 £27,500
25th Percentile £38,750 £33,750 £35,000
Median annual salary (50th Percentile) £50,000 £45,000 £47,500
Median % change year-on-year +11.11% -5.26% +5.56%
75th Percentile £62,500 £57,500 £60,000
90th Percentile £79,750 £72,500 £75,000
England median annual salary £55,000 £53,700 £50,000
% change year-on-year +2.42% +7.40% -

SLA
Job Vacancy Trend in the East of England

Job postings citing SLA as a proportion of all IT jobs advertised in the East of England.

Job vacancy trend for SLA in the East of England

SLA
Salary Trend in the East of England

3-month moving average salary quoted in jobs citing SLA in the East of England.

Salary trend for SLA in the East of England

SLA
Salary Histogram in the East of England

Salary distribution for jobs citing SLA in the East of England over the 6 months to 30 July 2021.

Salary histogram for SLA in the East of England

SLA
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the East of England region over the 6 months to 30 July 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire -58 41 £40,500 -6.90% 7
Hertfordshire -2 37 £45,500 +21.33% 15
Bedfordshire +2 20 £39,000 -17.89% 3
Essex -11 15 £27,750 -20.71% 6
Suffolk -3 1 £32,500 +15.04% 3
SLA
England

For the 6 months to 30 July 2021, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region with a requirement for SLA.

1 54 (45.76%) ITIL
2 53 (44.92%) Social Skills
3 41 (34.75%) Service Delivery
4 37 (31.36%) Problem-Solving
5 36 (30.51%) Active Directory
6 34 (28.81%) Incident Management
7 33 (27.97%) Windows
8 30 (25.42%) Microsoft 365
9 29 (24.58%) Microsoft
9 29 (24.58%) Management Information System
10 28 (23.73%) Analytical Skills
11 25 (21.19%) Time Management
12 23 (19.49%) ITIL V3
13 21 (17.80%) Change Management
14 20 (16.95%) Major Incident Management
15 19 (16.10%) Trend Analysis
16 17 (14.41%) Azure
17 16 (13.56%) Continuous Improvement
17 16 (13.56%) Line Management
17 16 (13.56%) Information Security
17 16 (13.56%) ITIL Certification
18 15 (12.71%) SCCM
19 14 (11.86%) Performance Metrics
19 14 (11.86%) Project Management
19 14 (11.86%) Self-Motivation
20 13 (11.02%) Microsoft Intune
21 12 (10.17%) Root Cause Analysis
21 12 (10.17%) Service Management
22 11 (9.32%) Problem Management
23 10 (8.47%) Facilities Management

SLA
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (7.63%) SharePoint
2 4 (3.39%) MS Exchange
3 1 (0.85%) Skype for Business
Applications
1 9 (7.63%) Microsoft Office
2 2 (1.69%) Microsoft Excel
3 1 (0.85%) Microsoft PowerPoint
3 1 (0.85%) MS Visio
Business Applications
1 3 (2.54%) Lorenzo
2 1 (0.85%) SAP MM
2 1 (0.85%) SAP S/4HANA
2 1 (0.85%) SAP SD
Cloud Services
1 30 (25.42%) Microsoft 365
2 17 (14.41%) Azure
3 6 (5.08%) Azure Active Directory
4 4 (3.39%) IaaS
4 4 (3.39%) PaaS
4 4 (3.39%) SaaS
5 2 (1.69%) AWS
5 2 (1.69%) Azure Functions
5 2 (1.69%) Azure Service Bus
5 2 (1.69%) Serverless
6 1 (0.85%) Boomi
Communications & Networking
1 10 (8.47%) Firewall
2 7 (5.93%) TCP/IP
3 4 (3.39%) Intranet
4 3 (2.54%) Unified Communications
5 2 (1.69%) DHCP
5 2 (1.69%) DNS
5 2 (1.69%) VoIP
6 1 (0.85%) Broadband
6 1 (0.85%) CTI
6 1 (0.85%) LAN
6 1 (0.85%) Remote Desktop
6 1 (0.85%) Skype
6 1 (0.85%) Wi-Fi
6 1 (0.85%) Wireless
Database & Business Intelligence
1 1 (0.85%) BusinessObjects Business Intelligence
1 1 (0.85%) SAP BW
General
1 53 (44.92%) Social Skills
2 28 (23.73%) Analytical Skills
3 9 (7.63%) Retail
4 5 (4.24%) Influencing Skills
4 5 (4.24%) Organisational Skills
5 3 (2.54%) Finance
5 3 (2.54%) Inclusion and Diversity
5 3 (2.54%) Law
6 2 (1.69%) Legal
6 2 (1.69%) Telecoms
7 1 (0.85%) Automotive
7 1 (0.85%) Back Office
7 1 (0.85%) Billing
7 1 (0.85%) Manufacturing
7 1 (0.85%) Pharmaceutical
Job Titles
1 18 (15.25%) Service Manager
2 13 (11.02%) Analyst
3 11 (9.32%) Support Engineer
4 9 (7.63%) Infrastructure Engineer
4 9 (7.63%) IT Manager
5 8 (6.78%) Incident Manager
5 8 (6.78%) Major Incident Manager
5 8 (6.78%) Team Leader
6 7 (5.93%) 3rd Line Engineer
6 7 (5.93%) Service Desk Manager
7 6 (5.08%) 2nd Line Engineer
7 6 (5.08%) 2nd Line Support
7 6 (5.08%) 2nd Line Support Engineer
7 6 (5.08%) 3rd Line Infrastructure Engineer
7 6 (5.08%) ITSM Specialist
7 6 (5.08%) Security Analyst
7 6 (5.08%) Service Desk Team Leader
7 6 (5.08%) Service Management Specialist
8 4 (3.39%) 1st/2nd Line Support
8 4 (3.39%) IT Services Manager
Libraries, Frameworks & Software Standards
1 6 (5.08%) Middleware
2 2 (1.69%) REST
3 1 (0.85%) .NET
3 1 (0.85%) XMPP
Miscellaneous
1 29 (24.58%) Management Information System
2 14 (11.86%) Self-Motivation
3 6 (5.08%) Cyberthreat
3 6 (5.08%) Distributed Denial-of-Service
3 6 (5.08%) Mobile App
4 4 (3.39%) Life Science
5 3 (2.54%) Smartphone
6 2 (1.69%) Data Centre
6 2 (1.69%) Driving Licence
6 2 (1.69%) NHS
7 1 (0.85%) Biotechnology
7 1 (0.85%) CMDB
7 1 (0.85%) Data Protection Act
7 1 (0.85%) FMCG
7 1 (0.85%) IVR
7 1 (0.85%) Private Cloud
7 1 (0.85%) Public Cloud
7 1 (0.85%) Video Conferencing
7 1 (0.85%) Virtual Team
Operating Systems
1 33 (27.97%) Windows
2 10 (8.47%) Windows Server
3 7 (5.93%) Windows 10
4 6 (5.08%) Linux
4 6 (5.08%) Mac OS
5 4 (3.39%) Windows Server 2012
6 2 (1.69%) Android
6 2 (1.69%) Windows 7
6 2 (1.69%) Windows Server 2016
6 2 (1.69%) Windows XP
7 1 (0.85%) Apple iOS
7 1 (0.85%) Windows Server 2008
Processes & Methodologies
1 54 (45.76%) ITIL
2 41 (34.75%) Service Delivery
3 37 (31.36%) Problem-Solving
4 34 (28.81%) Incident Management
5 25 (21.19%) Time Management
6 23 (19.49%) ITIL V3
7 21 (17.80%) Change Management
8 20 (16.95%) Major Incident Management
9 19 (16.10%) Trend Analysis
10 16 (13.56%) Continuous Improvement
10 16 (13.56%) Information Security
10 16 (13.56%) Line Management
11 14 (11.86%) Performance Metrics
11 14 (11.86%) Project Management
12 12 (10.17%) Root Cause Analysis
12 12 (10.17%) Service Management
13 11 (9.32%) Problem Management
14 10 (8.47%) Facilities Management
14 10 (8.47%) Kalman Filter
14 10 (8.47%) Process Improvement
Programming Languages
1 8 (6.78%) SQL
2 6 (5.08%) PowerShell
3 4 (3.39%) R
4 1 (0.85%) PHP
Qualifications
1 16 (13.56%) ITIL Certification
2 5 (4.24%) CCNA
2 5 (4.24%) Cisco Certification
3 3 (2.54%) Degree
3 3 (2.54%) SC Cleared
3 3 (2.54%) Security Cleared
4 2 (1.69%) CCENT
4 2 (1.69%) CCNP
4 2 (1.69%) PRINCE2 Practitioner
5 1 (0.85%) BPSS Clearance
5 1 (0.85%) CCIE
5 1 (0.85%) Citrix Certification
5 1 (0.85%) MCP
5 1 (0.85%) Microsoft Certification
Quality Assurance & Compliance
1 6 (5.08%) Data Quality
2 4 (3.39%) GMP
3 2 (1.69%) COBIT
4 1 (0.85%) QA
System Software
1 36 (30.51%) Active Directory
2 6 (5.08%) Hyper-V
3 1 (0.85%) Virtual Machines
Systems Management
1 15 (12.71%) SCCM
2 13 (11.02%) Microsoft Intune
3 6 (5.08%) Computer Incident Response Team
4 2 (1.69%) WSUS
5 1 (0.85%) Cisco CUCM
Vendors
1 29 (24.58%) Microsoft
2 8 (6.78%) VMware
3 6 (5.08%) McAfee
4 4 (3.39%) Cisco
4 4 (3.39%) Citrix
5 3 (2.54%) Avaya
5 3 (2.54%) Veeam
6 2 (1.69%) CheckPoint
6 2 (1.69%) F5
6 2 (1.69%) Fortinet
6 2 (1.69%) SAP
6 2 (1.69%) Zscaler
7 1 (0.85%) Apple
7 1 (0.85%) Dell
7 1 (0.85%) Genesys
7 1 (0.85%) Informatica
7 1 (0.85%) ServiceNow
7 1 (0.85%) Zeacom