Period
to 7 May 2021

The following table provides summary statistics for permanent job vacancies advertised in the East of England with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 7 May 2021 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > East of England
6 months to
7 May 2021
Same period 2020 Same period 2019
Rank 86 74 71
Rank change year-on-year -12 -3 +31
Permanent jobs citing SLA 106 171 311
As % of all permanent jobs advertised in the East of England 2.82% 3.59% 3.77%
As % of the Quality Assurance & Compliance category 21.90% 27.67% 24.35%
Number of salaries quoted 90 133 244
10th Percentile £28,000 £25,000 £22,825
25th Percentile £36,250 £30,000 £25,750
Median annual salary (50th Percentile) £40,000 £37,500 £35,000
Median % change year-on-year +6.67% +7.14% -
75th Percentile £50,000 £45,250 £45,000
90th Percentile £60,125 £50,000 £56,750
England median annual salary £40,000 £37,500 £37,500
% change year-on-year +6.67% - +2.74%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the East of England with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
East of England
Permanent vacancies with a requirement for quality assurance or compliance skills 484 618 1,277
As % of all permanent IT jobs advertised in the East of England 12.87% 12.97% 15.47%
Number of salaries quoted 284 455 883
10th Percentile £31,250 £26,250 £25,250
25th Percentile £37,375 £32,500 £32,500
Median annual salary (50th Percentile) £50,000 £45,000 £45,000
Median % change year-on-year +11.11% - -
75th Percentile £62,688 £59,875 £60,000
90th Percentile £79,625 £73,750 £75,000
England median annual salary £55,000 £53,500 £50,000
% change year-on-year +2.80% +7.00% -

SLA
Job Vacancy Trend in the East of England

Job postings citing SLA as a proportion of all IT jobs advertised in the East of England.

Job vacancy trend for SLA in the East of England

SLA
Salary Trend in the East of England

3-month moving average salary quoted in jobs citing SLA in the East of England.

Salary trend for SLA in the East of England

SLA
Salary Histogram in the East of England

Salary distribution for jobs citing SLA in the East of England over the 6 months to 7 May 2021.

Salary histogram for SLA in the East of England

SLA
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the East of England region over the 6 months to 7 May 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +32 33 £52,750 +17.22% 5
Cambridgeshire -27 33 £37,500 -6.25% 8
Essex -6 16 £33,025 +1.62% 3
Bedfordshire +25 15 £40,000 +31.15% 1
Suffolk +21 6 £50,000 +81.82% 1
Norfolk -6 1 - - 1
SLA
England

For the 6 months to 7 May 2021, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region with a requirement for SLA.

1 49 (46.23%) ITIL
2 38 (35.85%) Service Delivery
3 36 (33.96%) Active Directory
4 33 (31.13%) Microsoft
4 33 (31.13%) Windows
5 32 (30.19%) Change Management
5 32 (30.19%) Incident Management
5 32 (30.19%) Social Skills
6 30 (28.30%) Problem-Solving
6 30 (28.30%) Microsoft 365
7 27 (25.47%) ITIL V3
8 25 (23.58%) Azure
8 25 (23.58%) Management Information System
9 24 (22.64%) Analytical Skills
9 24 (22.64%) Major Incident Management
10 23 (21.70%) Trend Analysis
10 23 (21.70%) Time Management
10 23 (21.70%) SharePoint
11 22 (20.75%) Firewall
12 20 (18.87%) Service Management
12 20 (18.87%) Problem Management
13 19 (17.92%) Asset Management
14 18 (16.98%) Windows Server
15 17 (16.04%) Root Cause Analysis
16 16 (15.09%) ITSM
16 16 (15.09%) Proactive Management
16 16 (15.09%) Infrastructure Engineering
17 15 (14.15%) Agile Software Development
18 14 (13.21%) Project Management
18 14 (13.21%) Data Quality

SLA
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (21.70%) SharePoint
2 2 (1.89%) MS Exchange
3 1 (0.94%) Confluence
Applications
1 6 (5.66%) Microsoft Office
2 1 (0.94%) Microsoft Excel
2 1 (0.94%) Microsoft PowerPoint
2 1 (0.94%) Microsoft Project
2 1 (0.94%) MS Visio
2 1 (0.94%) Revit
Business Applications
1 3 (2.83%) Lorenzo
2 1 (0.94%) SAP MM
2 1 (0.94%) SAP S/4HANA
2 1 (0.94%) SAP SD
Cloud Services
1 30 (28.30%) Microsoft 365
2 25 (23.58%) Azure
3 9 (8.49%) Azure Functions
3 9 (8.49%) Azure Service Bus
3 9 (8.49%) Serverless
4 7 (6.60%) Azure Active Directory
5 6 (5.66%) OneDrive
6 5 (4.72%) IaaS
7 2 (1.89%) AWS
7 2 (1.89%) PaaS
8 1 (0.94%) Amazon EC2
8 1 (0.94%) Amazon ELB
8 1 (0.94%) Amazon S3
8 1 (0.94%) AWS CloudFormation
8 1 (0.94%) Basecamp
8 1 (0.94%) Boomi
8 1 (0.94%) Route 53
8 1 (0.94%) SaaS
Communications & Networking
1 22 (20.75%) Firewall
2 7 (6.60%) DHCP
2 7 (6.60%) DNS
3 6 (5.66%) Wi-Fi
4 5 (4.72%) Intranet
4 5 (4.72%) VLAN
4 5 (4.72%) VPN
5 4 (3.77%) Unified Communications
6 2 (1.89%) VoIP
6 2 (1.89%) Wireless
7 1 (0.94%) SAN
Database & Business Intelligence
1 3 (2.83%) SQL Server
2 1 (0.94%) Amazon RDS
2 1 (0.94%) BusinessObjects Business Intelligence
2 1 (0.94%) SAP BW
Development Applications
1 3 (2.83%) Team Foundation Server
1 3 (2.83%) Visual Studio
2 1 (0.94%) Git (software)
2 1 (0.94%) Jenkins
2 1 (0.94%) JIRA
2 1 (0.94%) Sonatype Nexus
2 1 (0.94%) Vagrant
General
1 32 (30.19%) Social Skills
2 24 (22.64%) Analytical Skills
3 6 (5.66%) Finance
4 3 (2.83%) Retail
5 2 (1.89%) Legal
5 2 (1.89%) Organisational Skills
6 1 (0.94%) Advertising
6 1 (0.94%) Automotive
6 1 (0.94%) Billing
6 1 (0.94%) Manufacturing
6 1 (0.94%) Pharmaceutical
6 1 (0.94%) Public Sector
6 1 (0.94%) Telecoms
Job Titles
1 16 (15.09%) Infrastructure Engineer
2 13 (12.26%) Service Manager
3 12 (11.32%) Analyst
4 9 (8.49%) IT Manager
4 9 (8.49%) Support Engineer
5 8 (7.55%) 3rd Line Engineer
6 7 (6.60%) Incident Analyst
6 7 (6.60%) Incident and Problem Analyst
6 7 (6.60%) ITSM Specialist
6 7 (6.60%) Major Incident Analyst
6 7 (6.60%) Service Management Specialist
7 6 (5.66%) 3rd Line Infrastructure Engineer
7 6 (5.66%) Service Analyst
7 6 (5.66%) Service Desk Manager
7 6 (5.66%) Service Management Analyst
8 5 (4.72%) Azure Engineer
8 5 (4.72%) Help Desk Engineer
8 5 (4.72%) Help Desk Support
8 5 (4.72%) Help Desk Support Engineer
8 5 (4.72%) Team Leader
Libraries, Frameworks & Software Standards
1 9 (8.49%) REST
2 7 (6.60%) Web Services
3 3 (2.83%) ASP.NET Web API
3 3 (2.83%) CSS
3 3 (2.83%) CSS3
3 3 (2.83%) Entity Framework
3 3 (2.83%) HTML
3 3 (2.83%) HTML5
3 3 (2.83%) jQuery
3 3 (2.83%) JSON
3 3 (2.83%) LINQ
3 3 (2.83%) Spring
3 3 (2.83%) Twitter Bootstrap
3 3 (2.83%) WCF
3 3 (2.83%) XML
4 2 (1.89%) .NET
Miscellaneous
1 25 (23.58%) Management Information System
2 3 (2.83%) Driving Licence
3 2 (1.89%) Data Centre
3 2 (1.89%) FMCG
4 1 (0.94%) Cloud Native
4 1 (0.94%) IVR
4 1 (0.94%) Self-Motivation
4 1 (0.94%) Smartphone
4 1 (0.94%) Virtual Team
Operating Systems
1 33 (31.13%) Windows
2 18 (16.98%) Windows Server
3 2 (1.89%) Linux
3 2 (1.89%) Windows 10
4 1 (0.94%) CentOS
4 1 (0.94%) Debian
4 1 (0.94%) Red Hat Enterprise Linux
4 1 (0.94%) Ubuntu
4 1 (0.94%) VMS
4 1 (0.94%) Windows Server 2008
4 1 (0.94%) Windows Server 2012
4 1 (0.94%) Windows Server 2016
4 1 (0.94%) Windows XP
Processes & Methodologies
1 49 (46.23%) ITIL
2 38 (35.85%) Service Delivery
3 32 (30.19%) Change Management
3 32 (30.19%) Incident Management
4 30 (28.30%) Problem-Solving
5 27 (25.47%) ITIL V3
6 24 (22.64%) Major Incident Management
7 23 (21.70%) Time Management
7 23 (21.70%) Trend Analysis
8 20 (18.87%) Problem Management
8 20 (18.87%) Service Management
9 19 (17.92%) Asset Management
10 17 (16.04%) Root Cause Analysis
11 16 (15.09%) Infrastructure Engineering
11 16 (15.09%) ITSM
11 16 (15.09%) Proactive Management
12 15 (14.15%) Agile Software Development
13 14 (13.21%) Knowledge Management
13 14 (13.21%) Project Management
14 10 (9.43%) Line Management
Programming Languages
1 8 (7.55%) PowerShell
2 7 (6.60%) SQL
3 3 (2.83%) C#
4 1 (0.94%) Java
4 1 (0.94%) PHP
4 1 (0.94%) Python
4 1 (0.94%) T-SQL
Qualifications
1 12 (11.32%) ITIL Certification
2 6 (5.66%) CCNP
2 6 (5.66%) Cisco Certification
2 6 (5.66%) Degree
3 2 (1.89%) CCNA
3 2 (1.89%) Microsoft Certification
4 1 (0.94%) A+ Certification
4 1 (0.94%) CCIE
4 1 (0.94%) HNC
4 1 (0.94%) MCDST
4 1 (0.94%) Network+ Certification
4 1 (0.94%) SC Cleared
4 1 (0.94%) Security Cleared
Quality Assurance & Compliance
1 14 (13.21%) Data Quality
2 3 (2.83%) GxP
3 1 (0.94%) COBIT
3 1 (0.94%) GDPR
3 1 (0.94%) ISO/IEC 27001
3 1 (0.94%) QA
System Software
1 36 (33.96%) Active Directory
2 9 (8.49%) Hyper-V
3 7 (6.60%) VMware Infrastructure
4 1 (0.94%) Microsoft Virtual Server
4 1 (0.94%) Virtual Servers
Systems Management
1 13 (12.26%) SCCM
2 9 (8.49%) Microsoft Intune
3 1 (0.94%) Puppet
3 1 (0.94%) Terraform
Vendors
1 33 (31.13%) Microsoft
2 11 (10.38%) VMware
3 6 (5.66%) McAfee
4 5 (4.72%) HP
4 5 (4.72%) Sophos
4 5 (4.72%) WatchGuard
5 4 (3.77%) Avaya
5 4 (3.77%) Cisco
6 2 (1.89%) SAP
7 1 (0.94%) Dell
7 1 (0.94%) Informatica
7 1 (0.94%) Red Hat
7 1 (0.94%) Veeam