Period
to 20 January 2019

The following table provides summary statistics for permanent job vacancies advertised in the East of England with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 20 January 2019 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > East of England
6 months to
20 Jan 2019
Same period 2018 Same period 2017
Rank 80 114 78
Rank change year-on-year +34 -36 -8
Permanent jobs citing SLA 336 327 433
As % of all permanent IT jobs advertised in the East of England 3.59% 2.77% 3.48%
As % of the Quality Assurance & Compliance category 26.31% 24.59% 28.58%
Number of salaries quoted 262 282 344
East of England median annual salary £37,000 £32,000 £40,500
Median salary % change year-on-year +15.63% -20.99% +8.00%
10th Percentile £22,000 £19,375 £21,500
90th Percentile £75,000 £60,000 £63,750
England median annual salary £40,000 £35,000 £37,500
% change year-on-year +14.29% -6.67% -

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the East of England with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
East of England
Permanent vacancies with a requirement for quality assurance or compliance skills 1,277 1,330 1,515
As % of all permanent IT jobs advertised in the East of England 13.64% 11.25% 12.19%
Number of salaries quoted 867 1,046 1,188
East of England median annual salary £45,000 £45,000 £45,000
10th Percentile £23,875 £24,750 £26,100
90th Percentile £75,000 £67,500 £68,750
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% -

SLA
Job Vacancy Trend in the East of England

Job postings citing SLA as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for SLA in the East of England

SLA
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in the East of England.

Salary trend for SLA in the East of England

SLA
Salary Histogram in the East of England

The salary distribution of IT jobs citing SLA in the East of England over the 6 months to 20 January 2019.

Salary histogram for SLA in the East of England

SLA
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the East of England region over the 6 months to 20 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire +81 136 £29,500 +10.28% 19
Hertfordshire -29 89 £38,125 +27.08% 14
Essex +45 57 £60,000 +45.45% 1
Bedfordshire -24 37 £45,000 +7.14% 14
Norfolk +20 9 £22,000 -32.31% 2
Suffolk +2 8 £22,000 -31.25% 1
East Anglia - 1 - - 5
SLA
England

For the 6 months to 20 January 2019, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region with a requirement for SLA.

1 148 (44.05%) Windows
2 133 (39.58%) ITIL
3 122 (36.31%) Microsoft
4 97 (28.87%) Active Directory
5 84 (25.00%) VMware
6 79 (23.51%) Change Management
7 77 (22.92%) Cisco
8 76 (22.62%) Windows Server
9 73 (21.73%) VMware Infrastructure
10 63 (18.75%) Windows Server 2008
11 60 (17.86%) Windows Server 2012
11 60 (17.86%) Citrix
12 59 (17.56%) Firewall
12 59 (17.56%) Incident Management
13 54 (16.07%) Management Information System
14 52 (15.48%) SCCM
15 50 (14.88%) Service Management
16 45 (13.39%) Linux
16 45 (13.39%) Windows 7
17 42 (12.50%) Data Centre
18 40 (11.90%) Cybersecurity
18 40 (11.90%) F5
18 40 (11.90%) HP
18 40 (11.90%) Finance
19 39 (11.61%) CheckPoint
20 38 (11.31%) Fortinet
21 37 (11.01%) Microsoft Certification
21 37 (11.01%) DNS
22 36 (10.71%) MCP
22 36 (10.71%) Retail

SLA
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 31 (9.23%) SharePoint
2 19 (5.65%) MS Exchange
3 13 (3.87%) Skype for Business
4 12 (3.57%) Exchange Server 2010
5 11 (3.27%) Exchange Server 2013
6 9 (2.68%) Exchange Server 2007
7 8 (2.38%) IBM Notes
8 5 (1.49%) Blackberry Enterprise Server
8 5 (1.49%) Exchange Server 2000
8 5 (1.49%) Exchange Server 2003
9 2 (0.60%) Apache
9 2 (0.60%) IIS
9 2 (0.60%) nginx
Applications
1 33 (9.82%) Microsoft Office
2 15 (4.46%) Microsoft Excel
2 15 (4.46%) Microsoft Project
3 7 (2.08%) MS Visio
4 6 (1.79%) Microsoft PowerPoint
Business Applications
1 5 (1.49%) Dynamics CRM
2 2 (0.60%) Oracle Assets
2 2 (0.60%) Oracle Cash Management
2 2 (0.60%) Remedy ITSM
2 2 (0.60%) SAP ERP
Cloud Services
1 24 (7.14%) Office 365
2 16 (4.76%) Microsoft Azure
3 8 (2.38%) Amazon AWS
4 3 (0.89%) G Suite
4 3 (0.89%) Oracle CX
4 3 (0.89%) SaaS
5 2 (0.60%) Google Cloud Platform
6 1 (0.30%) Mimecast
Communications & Networking
1 59 (17.56%) Firewall
2 37 (11.01%) DNS
3 32 (9.52%) Wireless
4 23 (6.85%) TCP/IP
5 21 (6.25%) Ethernet
5 21 (6.25%) Internet
6 20 (5.95%) LAN
6 20 (5.95%) VPN
7 19 (5.65%) DHCP
8 17 (5.06%) NetScaler
8 17 (5.06%) VoIP
9 15 (4.46%) Network Security
10 13 (3.87%) Fibre Channel
10 13 (3.87%) Remote Desktop
11 12 (3.57%) Cisco Nexus
12 11 (3.27%) Wi-Fi
13 10 (2.98%) Structured Cabling
13 10 (2.98%) WAN
14 9 (2.68%) Cisco ASA
14 9 (2.68%) Cisco IOS
Database & Business Intelligence
1 26 (7.74%) SQL Server
2 6 (1.79%) Electronic Patient Records
3 3 (0.89%) GIS
3 3 (0.89%) MySQL
4 1 (0.30%) Amazon RDS
4 1 (0.30%) PostgreSQL
Development Applications
1 1 (0.30%) Hudson
General
1 40 (11.90%) Finance
2 36 (10.71%) Retail
3 12 (3.57%) Games
4 8 (2.38%) Electronics
4 8 (2.38%) Marketing
5 6 (1.79%) Local Government
6 5 (1.49%) Telecoms
7 4 (1.19%) German Language
7 4 (1.19%) Law
8 3 (0.89%) General Ledger
9 2 (0.60%) Back Office
9 2 (0.60%) Billing
9 2 (0.60%) Legal
10 1 (0.30%) Aerospace
10 1 (0.30%) Dutch Language
10 1 (0.30%) French Language
10 1 (0.30%) Italian Language
10 1 (0.30%) Manufacturing
Job Titles
1 73 (21.73%) Analyst
2 46 (13.69%) Network Engineer
3 35 (10.42%) Support Engineer
4 31 (9.23%) Desktop Support
4 31 (9.23%) Support Analyst
5 30 (8.93%) Service Manager
6 25 (7.44%) Team Leader
7 23 (6.85%) Service Analyst
8 22 (6.55%) 2nd Line Engineer
8 22 (6.55%) 3rd Line Engineer
9 20 (5.95%) Desktop Engineer
9 20 (5.95%) Desktop Support Engineer
9 20 (5.95%) Infrastructure Engineer
10 18 (5.36%) Junior
10 18 (5.36%) Junior Analyst
11 16 (4.76%) Service Desk Analyst
12 15 (4.46%) Support Manager
13 14 (4.17%) Service Support Manager
14 13 (3.87%) 3rd Line Network Engineer
15 12 (3.57%) 2nd Line Network Engineer
Libraries, Frameworks & Software Standards
1 12 (3.57%) X-Windows
2 7 (2.08%) EDI
3 5 (1.49%) CSS
4 3 (0.89%) .NET
4 3 (0.89%) HTML
4 3 (0.89%) LAMP
4 3 (0.89%) Web Services
5 2 (0.60%) CGI
5 2 (0.60%) LDAP
6 1 (0.30%) ASP.NET
6 1 (0.30%) ASP.NET MVC
6 1 (0.30%) COM
6 1 (0.30%) Elastic Stack
6 1 (0.30%) jQuery
6 1 (0.30%) SAP PI
Miscellaneous
1 54 (16.07%) Management Information System
2 42 (12.50%) Data Centre
3 36 (10.71%) Self-Motivation
4 22 (6.55%) Client/Server
5 20 (5.95%) Analytical Skills
6 18 (5.36%) Blackberry
6 18 (5.36%) Driving Licence
7 11 (3.27%) Video Conferencing
8 6 (1.79%) NHS
8 6 (1.79%) Public Cloud
8 6 (1.79%) Smartphone
9 4 (1.19%) EMC VNX
9 4 (1.19%) iPad
9 4 (1.19%) iPhone
9 4 (1.19%) Linux Command Line
10 3 (0.89%) IVR
11 2 (0.60%) BYOD
11 2 (0.60%) Handset
11 2 (0.60%) Replication
12 1 (0.30%) User Experience
Operating Systems
1 148 (44.05%) Windows
2 76 (22.62%) Windows Server
3 63 (18.75%) Windows Server 2008
4 60 (17.86%) Windows Server 2012
5 45 (13.39%) Linux
5 45 (13.39%) Windows 7
6 22 (6.55%) Windows 10
6 22 (6.55%) Windows 8
7 19 (5.65%) AIX
8 18 (5.36%) Apple iOS
9 17 (5.06%) Mac OS X
10 10 (2.98%) Android
11 8 (2.38%) Windows Server 2003
12 5 (1.49%) Windows 2000
13 4 (1.19%) Red Hat Enterprise Linux
13 4 (1.19%) Ubuntu
14 3 (0.89%) CentOS
15 2 (0.60%) Mac OS
16 1 (0.30%) Solaris
16 1 (0.30%) Unix
Processes & Methodologies
1 133 (39.58%) ITIL
2 79 (23.51%) Change Management
3 59 (17.56%) Incident Management
4 50 (14.88%) Service Management
5 40 (11.90%) Cybersecurity
6 34 (10.12%) Patch Management
7 33 (9.82%) Service Delivery
7 33 (9.82%) Vulnerability Management
8 26 (7.74%) Continuous Improvement
9 23 (6.85%) Mentoring
9 23 (6.85%) Problem Management
10 22 (6.55%) Problem-Solving
11 20 (5.95%) Asset Management
11 20 (5.95%) Line Management
11 20 (5.95%) Time Management
12 19 (5.65%) Infrastructure Engineering
12 19 (5.65%) Server Hardening
13 18 (5.36%) Decision-Making
13 18 (5.36%) Risk Management
13 18 (5.36%) Validation
Programming Languages
1 25 (7.44%) PowerShell
2 20 (5.95%) SQL
3 13 (3.87%) C
3 13 (3.87%) Java
4 5 (1.49%) C#
4 5 (1.49%) Python
5 4 (1.19%) JavaScript
5 4 (1.19%) Perl
5 4 (1.19%) PHP
6 3 (0.89%) Bash Shell
6 3 (0.89%) PL/SQL
6 3 (0.89%) VBA
7 1 (0.30%) C++
7 1 (0.30%) PHP 5
7 1 (0.30%) PHP 7
7 1 (0.30%) VBScript
Qualifications
1 37 (11.01%) Microsoft Certification
2 36 (10.71%) MCP
3 32 (9.52%) Cisco Certification
4 31 (9.23%) Security Cleared
5 30 (8.93%) SC Cleared
6 29 (8.63%) CCNA
7 27 (8.04%) Degree
8 20 (5.95%) A+ Certification
9 18 (5.36%) ITIL Certification
10 17 (5.06%) MCSA
10 17 (5.06%) VMware Certified Professional (VCP)
11 16 (4.76%) ACDT
11 16 (4.76%) ACHDS
11 16 (4.76%) ACTC
11 16 (4.76%) MCDST
11 16 (4.76%) MCSE
11 16 (4.76%) MCSM
11 16 (4.76%) Network+ Certification
12 14 (4.17%) ITIL Foundation Certificate
13 13 (3.87%) CCENT
Quality Assurance & Compliance
1 10 (2.98%) ISO/IEC 27001
2 6 (1.79%) QA
3 5 (1.49%) PMO
4 4 (1.19%) Data Quality
5 3 (0.89%) ISO/IEC 20000
6 2 (0.60%) ISO 9001
7 1 (0.30%) GDPR
System Software
1 97 (28.87%) Active Directory
2 73 (21.73%) VMware Infrastructure
3 33 (9.82%) VMware Workstation
4 16 (4.76%) VMware ESXi
4 16 (4.76%) XenDesktop
5 15 (4.46%) BitLocker
6 14 (4.17%) vSphere
7 13 (3.87%) Hyper-V
7 13 (3.87%) Microsoft App-V
8 10 (2.98%) Virtual Servers
9 7 (2.08%) XenApp
10 4 (1.19%) Firmware
10 4 (1.19%) Virtual Machines
11 2 (0.60%) Microsoft Virtual Server
11 2 (0.60%) ProxySG
12 1 (0.30%) Docker
12 1 (0.30%) iptables
12 1 (0.30%) Postfix
12 1 (0.30%) Samba
12 1 (0.30%) VMware Server
Systems Management
1 52 (15.48%) SCCM
2 20 (5.95%) Norton AntiVirus
3 19 (5.65%) Symantec Endpoint Protection
4 16 (4.76%) SCOM
5 14 (4.17%) FortiGate
5 14 (4.17%) Puppet
6 13 (3.87%) Opscode Chef
6 13 (3.87%) PowerCLI
7 12 (3.57%) Backup Exec
8 10 (2.98%) WSUS
9 5 (1.49%) Cisco CUCM
9 5 (1.49%) MAILsweeper
10 4 (1.19%) HP Data Protector
11 3 (0.89%) CSIRT
11 3 (0.89%) QRadar
11 3 (0.89%) SCOrch
11 3 (0.89%) SolarWinds Orion
11 3 (0.89%) vRealize
11 3 (0.89%) vRealize Orchestrator
12 2 (0.60%) vCenter Server
Vendors
1 122 (36.31%) Microsoft
2 84 (25.00%) VMware
3 77 (22.92%) Cisco
4 60 (17.86%) Citrix
5 40 (11.90%) F5
5 40 (11.90%) HP
6 39 (11.61%) CheckPoint
7 38 (11.31%) Fortinet
8 27 (8.04%) Apple
9 23 (6.85%) Palo Alto
10 21 (6.25%) Symantec
11 19 (5.65%) IBM
12 18 (5.36%) Oracle
13 17 (5.06%) 3PAR
14 14 (4.17%) Remedy
15 13 (3.87%) Brocade
16 11 (3.27%) NetApp
17 10 (2.98%) Salesforce.com
17 10 (2.98%) SolarWinds
18 8 (2.38%) Veeam