Period
to 12 November 2019

The following table provides summary statistics for permanent job vacancies advertised in the East of England with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 12 November 2019 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > East of England
6 months to
12 Nov 2019
Same period 2018 Same period 2017
Rank 79 107 100
Rank change year-on-year +28 -7 -24
Permanent jobs citing SLA 245 295 386
As % of all permanent IT jobs advertised in the East of England 3.64% 2.89% 3.25%
As % of the Quality Assurance & Compliance category 24.16% 23.19% 29.13%
Number of salaries quoted 196 215 319
East of England median annual salary £35,000 £36,250 £32,000
Median salary % change year-on-year -3.45% +13.28% -20.00%
10th Percentile £24,750 £21,250 £21,250
90th Percentile £53,750 £75,000 £57,750
England median annual salary £40,000 £40,000 £37,500
% change year-on-year - +6.67% -

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the East of England with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
East of England
Permanent vacancies with a requirement for quality assurance or compliance skills 1,014 1,272 1,325
As % of all permanent IT jobs advertised in the East of England 15.05% 12.45% 11.14%
Number of salaries quoted 714 876 1,012
East of England median annual salary £45,000 £45,000 £45,000
10th Percentile £27,000 £25,500 £24,761
90th Percentile £70,000 £77,500 £66,750
England median annual salary £50,000 £50,000 £50,000

SLA
Job Vacancy Trend in the East of England

Job postings citing SLA as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for SLA in the East of England

SLA
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in the East of England.

Salary trend for SLA in the East of England

SLA
Salary Histogram in the East of England

The salary distribution of IT jobs citing SLA in the East of England over the 6 months to 12 November 2019.

Salary histogram for SLA in the East of England

SLA
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the East of England region over the 6 months to 12 November 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire +11 97 £32,500 +3.17% 13
Bedfordshire +33 59 £37,500 +50.00% 8
Hertfordshire +12 44 £33,750 +7.14% 17
Essex +1 25 £30,250 -40.98% 11
Norfolk +6 16 £27,000 -0.92% 4
Suffolk +13 4 £41,250 +83.33% 4
SLA
England

For the 6 months to 12 November 2019, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region with a requirement for SLA.

1 126 (51.43%) ITIL
2 85 (34.69%) Microsoft
3 83 (33.88%) Windows
4 79 (32.24%) Active Directory
5 70 (28.57%) VMware
6 60 (24.49%) Incident Management
7 51 (20.82%) Cisco
8 49 (20.00%) Linux
9 47 (19.18%) Azure
9 47 (19.18%) Windows Server
9 47 (19.18%) Infrastructure Engineering
10 46 (18.78%) Firewall
11 43 (17.55%) Data Centre
12 42 (17.14%) VMware Infrastructure
12 42 (17.14%) Service Delivery
13 40 (16.33%) CheckPoint
13 40 (16.33%) AWS
14 35 (14.29%) SQL
15 34 (13.88%) SCCM
16 33 (13.47%) Windows Server 2008
17 32 (13.06%) Security Cleared
18 31 (12.65%) SC Cleared
18 31 (12.65%) Problem Management
19 30 (12.24%) SQL Server
20 29 (11.84%) Hyper-V
20 29 (11.84%) Veeam
20 29 (11.84%) Office 365
21 28 (11.43%) Root Cause Analysis
22 26 (10.61%) Windows Server 2012
22 26 (10.61%) Public Sector

SLA
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 19 (7.76%) Exchange Server 2013
1 19 (7.76%) SharePoint
2 12 (4.90%) MS Exchange
3 11 (4.49%) Skype for Business
4 1 (0.41%) BizTalk Server
Applications
1 15 (6.12%) Microsoft Office
2 8 (3.27%) Microsoft Excel
3 2 (0.82%) Microsoft Project
Business Applications
1 4 (1.63%) FastStats
2 1 (0.41%) Oracle Procure-to-Pay
2 1 (0.41%) SAP Business One
Cloud Services
1 47 (19.18%) Azure
2 40 (16.33%) AWS
3 29 (11.84%) Office 365
4 4 (1.63%) Responsys
5 3 (1.22%) Cloud Computing
5 3 (1.22%) SaaS
6 1 (0.41%) Azure Active Directory
6 1 (0.41%) G Suite
6 1 (0.41%) IaaS
6 1 (0.41%) Mimecast
Communications & Networking
1 46 (18.78%) Firewall
2 19 (7.76%) Cisco ASA
2 19 (7.76%) WAN
3 17 (6.94%) LAN
4 14 (5.71%) DNS
5 11 (4.49%) Skype
6 10 (4.08%) SAN
7 9 (3.67%) Network Security
8 8 (3.27%) NAS
9 7 (2.86%) VLAN
9 7 (2.86%) VSAN
10 6 (2.45%) BGP
10 6 (2.45%) NetScaler
10 6 (2.45%) OSPF
10 6 (2.45%) Unified Communications
10 6 (2.45%) VoIP
11 5 (2.04%) Cisco Nexus
11 5 (2.04%) TCP/IP
12 4 (1.63%) Remote Desktop
12 4 (1.63%) Wireless
Database & Business Intelligence
1 30 (12.24%) SQL Server
2 19 (7.76%) Data Warehouse
3 16 (6.53%) SQL Server 2016
4 13 (5.31%) Enterprise Data Warehouse
4 13 (5.31%) OLAP
4 13 (5.31%) OLTP
4 13 (5.31%) PostgreSQL
5 9 (3.67%) Relational Database
6 4 (1.63%) Data Mining
6 4 (1.63%) MS Access
6 4 (1.63%) Oracle Reports
6 4 (1.63%) RDBMS
7 3 (1.22%) SQL Server 2014
8 2 (0.82%) GIS
8 2 (0.82%) Oracle Database
8 2 (0.82%) QGIS
Development Applications
1 11 (4.49%) JIRA
2 3 (1.22%) Jenkins
3 1 (0.41%) SQL Server Management Studio (SSMS)
General
1 26 (10.61%) Public Sector
2 13 (5.31%) Finance
2 13 (5.31%) Telecoms
3 7 (2.86%) Marketing
3 7 (2.86%) Retail
4 5 (2.04%) Automotive
5 4 (1.63%) Electronics
5 4 (1.63%) Manufacturing
6 3 (1.22%) Police
7 2 (0.82%) Billing
8 1 (0.41%) Advertising
8 1 (0.41%) Games
8 1 (0.41%) Law
8 1 (0.41%) Military
Job Titles
1 46 (18.78%) Analyst
2 43 (17.55%) Network Engineer
3 30 (12.24%) Infrastructure Engineer
4 25 (10.20%) Support Analyst
5 22 (8.98%) 3rd Line Engineer
6 21 (8.57%) Administrator
7 20 (8.16%) Security Engineer
8 19 (7.76%) 2nd Line Engineer
8 19 (7.76%) Network Security Engineer
9 18 (7.35%) 2nd Line Support
9 18 (7.35%) Service Manager
10 17 (6.94%) Cisco Engineer
10 17 (6.94%) Cisco Network Engineer
10 17 (6.94%) Cisco Security Engineer
10 17 (6.94%) DBA
11 16 (6.53%) NOC Engineer
12 15 (6.12%) Unified Communications Engineer
13 12 (4.90%) Service Analyst
14 11 (4.49%) Network Support
15 10 (4.08%) Service Desk Analyst
Libraries, Frameworks & Software Standards
1 13 (5.31%) Web Services
2 4 (1.63%) .NET
3 3 (1.22%) ASP.NET
3 3 (1.22%) HTML
3 3 (1.22%) HTML5
4 1 (0.41%) COM
4 1 (0.41%) Middleware
Miscellaneous
1 43 (17.55%) Data Centre
2 23 (9.39%) Replication
3 20 (8.16%) Analytical Skills
4 15 (6.12%) Driving Licence
5 12 (4.90%) Management Information System
6 9 (3.67%) Hybrid Cloud
7 8 (3.27%) Clustering
7 8 (3.27%) User Experience
8 7 (2.86%) Enterprise Storage
8 7 (2.86%) Public Cloud
9 6 (2.45%) Linux Command Line
9 6 (2.45%) Self-Motivation
10 5 (2.04%) CCTV
10 5 (2.04%) Client/Server
10 5 (2.04%) NHS
10 5 (2.04%) PKI
11 3 (1.22%) Blackberry
12 2 (0.82%) Fibre Optics
12 2 (0.82%) Smart City
12 2 (0.82%) Symmetrix
Operating Systems
1 83 (33.88%) Windows
2 49 (20.00%) Linux
3 47 (19.18%) Windows Server
4 33 (13.47%) Windows Server 2008
5 26 (10.61%) Windows Server 2012
6 13 (5.31%) Unix
7 8 (3.27%) AIX
8 3 (1.22%) Windows XP
9 2 (0.82%) Windows 10
10 1 (0.41%) Android
10 1 (0.41%) Apple iOS
10 1 (0.41%) CentOS
10 1 (0.41%) Red Hat Enterprise Linux
10 1 (0.41%) Solaris
10 1 (0.41%) Windows Vista
Processes & Methodologies
1 126 (51.43%) ITIL
2 60 (24.49%) Incident Management
3 47 (19.18%) Infrastructure Engineering
4 42 (17.14%) Service Delivery
5 31 (12.65%) Problem Management
6 28 (11.43%) Root Cause Analysis
7 24 (9.80%) Mentoring
8 23 (9.39%) Disaster Recovery
8 23 (9.39%) Problem-Solving
9 20 (8.16%) Performance Optimisation
10 17 (6.94%) Data Protection
11 16 (6.53%) Service Management
12 15 (6.12%) SDLC
12 15 (6.12%) Statistics
13 13 (5.31%) Change Management
13 13 (5.31%) Data Integration
13 13 (5.31%) ETL
13 13 (5.31%) Task Automation
14 12 (4.90%) Agile Software Development
14 12 (4.90%) Project Management
Programming Languages
1 35 (14.29%) SQL
2 19 (7.76%) PowerShell
3 7 (2.86%) Perl
4 5 (2.04%) Bash Shell
5 3 (1.22%) Java
5 3 (1.22%) JavaScript
5 3 (1.22%) T-SQL
6 2 (0.82%) Shell Script
6 2 (0.82%) VBScript
7 1 (0.41%) C
7 1 (0.41%) C#
Qualifications
1 32 (13.06%) Security Cleared
2 31 (12.65%) SC Cleared
3 21 (8.57%) Cisco Certification
4 15 (6.12%) CCNP
4 15 (6.12%) Microsoft Certification
5 14 (5.71%) Degree
6 13 (5.31%) CCNA
7 11 (4.49%) ITIL Foundation Certificate
8 10 (4.08%) VMware Certified Professional (VCP)
9 8 (3.27%) MCSA
10 6 (2.45%) CCENT
11 5 (2.04%) MCSE
12 4 (1.63%) ITIL Certification
12 4 (1.63%) JNCIE
12 4 (1.63%) JNCIP
12 4 (1.63%) JNCIS
13 3 (1.22%) Master's Degree
14 2 (0.82%) A+ Certification
14 2 (0.82%) CCSA
14 2 (0.82%) Check Point Certification
Quality Assurance & Compliance
1 8 (3.27%) ISO/IEC 27001
2 5 (2.04%) ISO 9001
3 4 (1.63%) QA
4 3 (1.22%) Cyber Essentials
4 3 (1.22%) Cyber Essentials PLUS
5 1 (0.41%) GDPR
5 1 (0.41%) PMO
System Software
1 79 (32.24%) Active Directory
2 42 (17.14%) VMware Infrastructure
3 29 (11.84%) Hyper-V
4 14 (5.71%) Virtual Machines
5 11 (4.49%) VMware ESXi
6 6 (2.45%) vSphere
7 4 (1.63%) Terminal Services
8 3 (1.22%) Firmware
8 3 (1.22%) Virtual Servers
8 3 (1.22%) XenDesktop
9 2 (0.82%) Citrix Hypervisor
9 2 (0.82%) SRDF
9 2 (0.82%) XenApp
10 1 (0.41%) BitLocker
10 1 (0.41%) Microsoft App-V
10 1 (0.41%) VMware NSX
10 1 (0.41%) VMware Workstation
Systems Management
1 34 (13.88%) SCCM
2 21 (8.57%) HP Data Protector
3 15 (6.12%) Cisco CUCM
3 15 (6.12%) Cisco UCCX
4 13 (5.31%) Foglight
4 13 (5.31%) LiteSpeed
5 11 (4.49%) SCOM
6 10 (4.08%) WSUS
7 8 (3.27%) EMC NetWorker
7 8 (3.27%) Norton AntiVirus
7 8 (3.27%) Symantec Endpoint Protection
8 7 (2.86%) Avamar
8 7 (2.86%) vCenter Server
9 6 (2.45%) Backup Exec
10 5 (2.04%) Forefront Identity Manager
10 5 (2.04%) Microsoft Clustering
10 5 (2.04%) Puppet
10 5 (2.04%) Tivoli Storage Manager
11 3 (1.22%) Ansible
11 3 (1.22%) Nagios
Vendors
1 85 (34.69%) Microsoft
2 70 (28.57%) VMware
3 51 (20.82%) Cisco
4 40 (16.33%) CheckPoint
5 29 (11.84%) Veeam
6 26 (10.61%) HP
7 17 (6.94%) F5
8 16 (6.53%) Fortinet
9 13 (5.31%) Citrix
10 12 (4.90%) IBM
10 12 (4.90%) Palo Alto
11 11 (4.49%) ServiceNow
12 8 (3.27%) Oracle
12 8 (3.27%) Symantec
13 7 (2.86%) EMC
13 7 (2.86%) SAP
14 6 (2.45%) SolarWinds
15 5 (2.04%) Dell
15 5 (2.04%) Juniper
15 5 (2.04%) Sun