Period
to 15 October 2021

The following table provides summary statistics for permanent job vacancies advertised in the East of England with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 15 October 2021 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > East of England
6 months to
15 Oct 2021
Same period 2020 Same period 2019
Rank 90 57 70
Rank change year-on-year -33 +13 +37
Permanent jobs citing SLA 162 75 261
As % of all permanent jobs advertised in the East of England 2.97% 4.19% 3.78%
As % of the Quality Assurance & Compliance category 18.97% 36.59% 22.70%
Number of salaries quoted 85 62 212
10th Percentile £20,700 £25,050 £24,750
25th Percentile £22,750 £26,250 £26,938
Median annual salary (50th Percentile) £30,000 £45,000 £35,000
Median % change year-on-year -33.33% +28.57% +7.69%
75th Percentile £47,500 £52,500 £43,750
90th Percentile £52,000 £55,000 £53,750
England median annual salary £39,750 £45,000 £40,000
% change year-on-year -11.67% +12.50% +3.90%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the East of England with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
East of England
Permanent vacancies with a requirement for quality assurance or compliance skills 854 205 1,150
As % of all permanent IT jobs advertised in the East of England 15.66% 11.45% 16.65%
Number of salaries quoted 361 164 816
10th Percentile £25,750 £26,250 £27,281
25th Percentile £35,960 £35,321 £32,500
Median annual salary (50th Percentile) £47,500 £47,500 £45,000
Median % change year-on-year - +5.56% -
75th Percentile £60,000 £60,625 £59,063
90th Percentile £77,500 £72,125 £70,000
England median annual salary £55,000 £55,000 £50,000
% change year-on-year - +10.00% -

SLA
Job Vacancy Trend in the East of England

Job postings citing SLA as a proportion of all IT jobs advertised in the East of England.

Job vacancy trend for SLA in the East of England

SLA
Salary Trend in the East of England

3-month moving average salary quoted in jobs citing SLA in the East of England.

Salary trend for SLA in the East of England

SLA
Salary Histogram in the East of England

Salary distribution for jobs citing SLA in the East of England over the 6 months to 15 October 2021.

Salary histogram for SLA in the East of England

SLA
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the East of England region over the 6 months to 15 October 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire -52 51 £43,750 +1.16% 12
Hertfordshire -26 47 £28,000 -49.09% 13
Essex 0 32 £27,250 -44.10% 8
Bedfordshire -4 19 £39,000 -23.90% 9
Norfolk - 7 £28,750 - 3
Suffolk -15 3 £25,000 +13.64% 4
SLA
England

For the 6 months to 15 October 2021, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region with a requirement for SLA.

1 71 (43.83%) Social Skills
2 70 (43.21%) Windows
3 58 (35.80%) Active Directory
4 50 (30.86%) Microsoft
5 49 (30.25%) ITIL
6 48 (29.63%) Microsoft 365
7 43 (26.54%) Problem-Solving
8 41 (25.31%) Service Delivery
9 32 (19.75%) Incident Management
10 29 (17.90%) Time Management
11 28 (17.28%) Management Information System
12 26 (16.05%) Microsoft Office
12 26 (16.05%) Self-Motivation
13 25 (15.43%) SCCM
14 24 (14.81%) Analytical Skills
14 24 (14.81%) Windows Server
15 21 (12.96%) Information Security
15 21 (12.96%) Cisco
16 20 (12.35%) Azure
17 19 (11.73%) Continuous Improvement
17 19 (11.73%) Microsoft Excel
17 19 (11.73%) Windows 10
17 19 (11.73%) Collaborative Working
18 18 (11.11%) Cisco Certification
18 18 (11.11%) Facilities Management
19 17 (10.49%) Retail
19 17 (10.49%) Project Management
19 17 (10.49%) CCNA
19 17 (10.49%) MS Exchange
20 16 (9.88%) TCP/IP

SLA
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (10.49%) MS Exchange
2 7 (4.32%) SharePoint
3 1 (0.62%) IIS
3 1 (0.62%) Skype for Business
Applications
1 26 (16.05%) Microsoft Office
2 19 (11.73%) Microsoft Excel
3 14 (8.64%) Microsoft PowerPoint
Cloud Services
1 48 (29.63%) Microsoft 365
2 20 (12.35%) Azure
3 7 (4.32%) AWS
4 4 (2.47%) PaaS
5 3 (1.85%) SaaS
6 2 (1.23%) Azure Active Directory
6 2 (1.23%) OneDrive
7 1 (0.62%) Cloud Computing
7 1 (0.62%) Google Workspace
7 1 (0.62%) IaaS
Communications & Networking
1 16 (9.88%) TCP/IP
2 12 (7.41%) Firewall
3 8 (4.94%) LAN
3 8 (4.94%) VoIP
3 8 (4.94%) WAN
4 7 (4.32%) DNS
5 6 (3.70%) DHCP
6 5 (3.09%) Network Security
7 4 (2.47%) CTI
8 3 (1.85%) SAN
8 3 (1.85%) VPN
8 3 (1.85%) Wireless
9 2 (1.23%) Cisco ASA
9 2 (1.23%) Cisco Nexus
9 2 (1.23%) Internet
9 2 (1.23%) Remote Desktop
9 2 (1.23%) SD-WAN
9 2 (1.23%) Wi-Fi
10 1 (0.62%) FabricPath
10 1 (0.62%) Skype
Database & Business Intelligence
1 1 (0.62%) SQL Server
1 1 (0.62%) SQL Server 2012
1 1 (0.62%) SQL Server 2016
Development Applications
1 1 (0.62%) LSMW
General
1 71 (43.83%) Social Skills
2 24 (14.81%) Analytical Skills
3 17 (10.49%) Retail
4 13 (8.02%) Finance
5 9 (5.56%) Organisational Skills
6 8 (4.94%) French Language
6 8 (4.94%) Spanish Language
7 6 (3.70%) Influencing Skills
8 5 (3.09%) Telecoms
9 4 (2.47%) Pharmaceutical
10 3 (1.85%) Back Office
10 3 (1.85%) Inclusion and Diversity
10 3 (1.85%) Law
10 3 (1.85%) Legal
11 1 (0.62%) Billing
11 1 (0.62%) Documentation Skills
Job Titles
1 25 (15.43%) Analyst
2 24 (14.81%) Support Engineer
3 14 (8.64%) Service Manager
4 11 (6.79%) 2nd Line Support
5 10 (6.17%) IT Support
6 9 (5.56%) 1st Line Support
6 9 (5.56%) 1st/2nd Line Support
6 9 (5.56%) Network Engineer
7 8 (4.94%) 1st Line Engineer
7 8 (4.94%) 1st Line Support Engineer
7 8 (4.94%) 2nd Line Engineer
7 8 (4.94%) 2nd Line Support Engineer
8 7 (4.32%) 1st/2nd Line Support Engineer
8 7 (4.32%) Incident Manager
8 7 (4.32%) Major Incident Manager
8 7 (4.32%) Service Desk Manager
9 6 (3.70%) First Line Help Desk Support
9 6 (3.70%) Help Desk Engineer
9 6 (3.70%) Help Desk Support Engineer
9 6 (3.70%) Support Analyst
Libraries, Frameworks & Software Standards
1 6 (3.70%) Middleware
2 4 (2.47%) XMPP
3 2 (1.23%) Web Services
Miscellaneous
1 28 (17.28%) Management Information System
2 26 (16.05%) Self-Motivation
3 6 (3.70%) Cyberthreat
3 6 (3.70%) Distributed Denial-of-Service
3 6 (3.70%) Mobile App
4 4 (2.47%) Biotechnology
4 4 (2.47%) Data Protection Act
4 4 (2.47%) Driving Licence
4 4 (2.47%) Life Science
5 3 (1.85%) NHS
5 3 (1.85%) Smartphone
6 2 (1.23%) Data Structures
6 2 (1.23%) Hedge funds
6 2 (1.23%) IVR
7 1 (0.62%) Data Centre
7 1 (0.62%) Legacy Systems
7 1 (0.62%) Linux Command Line
7 1 (0.62%) Private Cloud
7 1 (0.62%) Public Cloud
7 1 (0.62%) Video Conferencing
Operating Systems
1 70 (43.21%) Windows
2 24 (14.81%) Windows Server
3 19 (11.73%) Windows 10
4 11 (6.79%) Windows Server 2012
5 10 (6.17%) Linux
6 9 (5.56%) Apple iOS
7 8 (4.94%) Windows Mobile
8 7 (4.32%) Windows 7
9 6 (3.70%) Mac OS
10 5 (3.09%) Windows 8
11 3 (1.85%) Android
11 3 (1.85%) Windows Server 2016
12 2 (1.23%) Windows XP
13 1 (0.62%) Mac OS X
13 1 (0.62%) Windows Server 2008
13 1 (0.62%) Windows Server 2019
Processes & Methodologies
1 49 (30.25%) ITIL
2 43 (26.54%) Problem-Solving
3 41 (25.31%) Service Delivery
4 32 (19.75%) Incident Management
5 29 (17.90%) Time Management
6 21 (12.96%) Information Security
7 19 (11.73%) Collaborative Working
7 19 (11.73%) Continuous Improvement
8 18 (11.11%) Facilities Management
9 17 (10.49%) Project Management
10 16 (9.88%) Change Management
10 16 (9.88%) Line Management
11 14 (8.64%) Kalman Filter
12 12 (7.41%) Cybersecurity
12 12 (7.41%) Data Protection
13 9 (5.56%) Computer Science
13 9 (5.56%) ITIL V3
13 9 (5.56%) Performance Metrics
13 9 (5.56%) Process Improvement
14 8 (4.94%) Major Incident Management
Programming Languages
1 10 (6.17%) SQL
2 4 (2.47%) R
3 3 (1.85%) C
4 2 (1.23%) PowerShell
Qualifications
1 18 (11.11%) Cisco Certification
2 17 (10.49%) CCNA
3 11 (6.79%) Degree
4 10 (6.17%) ITIL Certification
4 10 (6.17%) SC Cleared
4 10 (6.17%) Security Cleared
5 9 (5.56%) CCNP
6 8 (4.94%) Computer Science Degree
7 6 (3.70%) CCENT
8 3 (1.85%) Microsoft Certification
9 2 (1.23%) A+ Certification
9 2 (1.23%) CCIE
9 2 (1.23%) HNC
9 2 (1.23%) MCDST
9 2 (1.23%) PRINCE2 Practitioner
10 1 (0.62%) BPSS Clearance
10 1 (0.62%) Citrix Certification
10 1 (0.62%) MCP
Quality Assurance & Compliance
1 6 (3.70%) QA
2 4 (2.47%) GMP
3 1 (0.62%) COBIT
System Software
1 58 (35.80%) Active Directory
2 9 (5.56%) Hyper-V
3 8 (4.94%) BitLocker
4 6 (3.70%) vSphere
5 2 (1.23%) Virtual Machines
5 2 (1.23%) VMware Infrastructure
6 1 (0.62%) Microsoft Virtual Server
6 1 (0.62%) Virtual Servers
6 1 (0.62%) VMware ESXi
Systems Management
1 25 (15.43%) SCCM
2 15 (9.26%) Microsoft Intune
3 6 (3.70%) Computer Incident Response Team
3 6 (3.70%) WSUS
4 5 (3.09%) SolarWinds Orion
4 5 (3.09%) vCenter Server
5 4 (2.47%) Cisco CUCM
6 1 (0.62%) Jamf Pro
6 1 (0.62%) Microsoft Data Protection Manager
6 1 (0.62%) Single Sign-On
Vendors
1 50 (30.86%) Microsoft
2 21 (12.96%) Cisco
3 15 (9.26%) VMware
4 12 (7.41%) SAP
5 10 (6.17%) Apple
5 10 (6.17%) Citrix
5 10 (6.17%) F5
6 9 (5.56%) CheckPoint
6 9 (5.56%) Fortinet
6 9 (5.56%) Veeam
7 6 (3.70%) SolarWinds
7 6 (3.70%) Zscaler
8 4 (2.47%) Genesys
8 4 (2.47%) Palo Alto
8 4 (2.47%) Zeacom
9 3 (1.85%) Ariba
10 2 (1.23%) HP
10 2 (1.23%) McAfee
10 2 (1.23%) ServiceNow
11 1 (0.62%) Sophos