Period
to 26 September 2018

The following table provides summary statistics for permanent job vacancies advertised in the East of England with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 26 September 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > East of England
6 months to
26 Sep 2018
Same period 2017 Same period 2016
Rank 101 94 80
Rank change year-on-year -7 -14 +6
Permanent jobs citing SLA 322 398 449
As % of all permanent IT jobs advertised in the East of England 2.91% 3.37% 3.42%
As % of the Quality Assurance & Compliance category 23.89% 29.16% 26.58%
Number of salaries quoted 223 329 369
East of England median annual salary £31,500 £38,000 £38,000
Median salary % change year-on-year -17.11% - -5.00%
10th Percentile £20,800 £22,000 £20,000
90th Percentile £67,500 £57,500 £65,000
England median annual salary £40,000 £38,000 £37,500
% change year-on-year +5.26% +1.33% +2.74%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the East of England with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
East of England
Permanent vacancies with a requirement for quality assurance or compliance skills 1,348 1,365 1,689
As % of all permanent IT jobs advertised in the East of England 12.18% 11.57% 12.88%
Number of salaries quoted 951 1,031 1,352
East of England median annual salary £45,000 £45,000 £45,000
10th Percentile £24,000 £25,000 £25,525
90th Percentile £77,500 £67,500 £67,500
England median annual salary £50,000 £50,000 £50,000

SLA
Job Vacancy Trend in the East of England

Job postings citing SLA as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for SLA in the East of England

SLA
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in the East of England.

Salary trend for SLA in the East of England

SLA
Salary Histogram in the East of England

The salary distribution of IT jobs citing SLA in the East of England over the 6 months to 26 September 2018.

Salary histogram for SLA in the East of England

SLA
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the East of England region over the 6 months to 26 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire +69 136 £42,000 +52.73% 8
Hertfordshire -52 106 £28,000 -30.00% 9
Essex +33 43 £38,500 +4.05%
Bedfordshire -17 23 £24,000 -46.67% 7
Norfolk +22 12 £33,000 +23.36% 1
Suffolk -20 3 £35,500 -11.25% 1
SLA
England

For the 6 months to 26 September 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region with a requirement for SLA.

1 184 (57.14%) Windows
2 141 (43.79%) ITIL
3 102 (31.68%) Microsoft
4 82 (25.47%) Active Directory
5 72 (22.36%) Citrix
6 71 (22.05%) Management Information System
7 63 (19.57%) Change Management
8 62 (19.25%) Finance
8 62 (19.25%) Problem-Solving
9 61 (18.94%) Windows Server
10 59 (18.32%) Windows 7
11 55 (17.08%) Degree
12 54 (16.77%) Linux
13 51 (15.84%) Cisco
14 50 (15.53%) Service Delivery
14 50 (15.53%) Retail
14 50 (15.53%) Windows Server 2008
14 50 (15.53%) Driving Licence
15 47 (14.60%) LAN
16 45 (13.98%) VMware
16 45 (13.98%) Data Centre
16 45 (13.98%) Incident Management
17 44 (13.66%) TCP/IP
18 43 (13.35%) Microsoft Certification
18 43 (13.35%) Firewall
19 42 (13.04%) Ethernet
19 42 (13.04%) Office 365
20 37 (11.49%) Mac OS X
20 37 (11.49%) Analytical Skills
21 36 (11.18%) Mentoring

SLA
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (6.83%) MS Exchange
2 12 (3.73%) IBM Notes
3 5 (1.55%) Exchange Server 2010
3 5 (1.55%) Exchange Server 2013
3 5 (1.55%) SharePoint
4 4 (1.24%) Oracle SOA Suite
4 4 (1.24%) Skype for Business
5 3 (0.93%) Exchange Server 2007
6 2 (0.62%) IIS
6 2 (0.62%) Oracle Service Bus
6 2 (0.62%) WebLogic
6 2 (0.62%) WebSphere
7 1 (0.31%) Exchange Server 2003
Applications
1 31 (9.63%) Microsoft Excel
2 28 (8.70%) Microsoft Office
3 16 (4.97%) Microsoft PowerPoint
4 14 (4.35%) Microsoft Project
5 7 (2.17%) MS Visio
6 4 (1.24%) Acrobat
Business Applications
1 6 (1.86%) Remedy ITSM
2 2 (0.62%) Dynamics CRM
2 2 (0.62%) Oracle Applications
3 1 (0.31%) Misys Midas
3 1 (0.31%) Oracle Assets
3 1 (0.31%) Oracle EBS
3 1 (0.31%) Oracle EBS R12
3 1 (0.31%) Oracle iProcurement
3 1 (0.31%) Oracle Payables
3 1 (0.31%) Oracle Procure-to-Pay
3 1 (0.31%) Oracle Receivables
3 1 (0.31%) PeopleSoft Financials
3 1 (0.31%) Sage 200
3 1 (0.31%) Sage 50
Cloud Services
1 42 (13.04%) Office 365
2 18 (5.59%) Microsoft Azure
3 12 (3.73%) Amazon AWS
4 11 (3.42%) G Suite
5 3 (0.93%) Oracle CX
Communications & Networking
1 47 (14.60%) LAN
2 44 (13.66%) TCP/IP
3 43 (13.35%) Firewall
4 42 (13.04%) Ethernet
5 32 (9.94%) WAN
6 26 (8.07%) Wireless
7 25 (7.76%) Internet
7 25 (7.76%) VoIP
8 23 (7.14%) Wi-Fi
9 20 (6.21%) DNS
10 19 (5.90%) VPN
11 17 (5.28%) Intrusion Detection
11 17 (5.28%) Network Security
12 11 (3.42%) SAN
13 9 (2.80%) DHCP
13 9 (2.80%) Frame Relay
13 9 (2.80%) WebEx
14 8 (2.48%) Fibre Channel
14 8 (2.48%) NetScaler
14 8 (2.48%) SSL
Database & Business Intelligence
1 17 (5.28%) SQL Server
2 14 (4.35%) Data Warehouse
3 8 (2.48%) GIS
4 6 (1.86%) SQL Server 2008
5 3 (0.93%) Electronic Patient Records
6 2 (0.62%) Oracle Database
6 2 (0.62%) Oracle Database 10g
6 2 (0.62%) Oracle Database 12c
6 2 (0.62%) PostgreSQL
6 2 (0.62%) SQL Server 2014
6 2 (0.62%) SQL Server Integration Services
7 1 (0.31%) Amazon RDS
7 1 (0.31%) Oracle BI Publisher
7 1 (0.31%) Oracle Reports
Development Applications
1 8 (2.48%) Visual Studio
2 2 (0.62%) Atlassian Bamboo
2 2 (0.62%) Octopus Deploy
2 2 (0.62%) Team Foundation Server
3 1 (0.31%) Hudson
3 1 (0.31%) Oracle APEX
3 1 (0.31%) PeopleTools
General
1 62 (19.25%) Finance
2 50 (15.53%) Retail
3 19 (5.90%) Games
4 16 (4.97%) Telecoms
5 14 (4.35%) Marketing
6 9 (2.80%) Electronics
7 6 (1.86%) Legal
8 4 (1.24%) Law
9 3 (0.93%) Billing
9 3 (0.93%) Local Government
10 2 (0.62%) Advertising
10 2 (0.62%) General Ledger
11 1 (0.31%) Dutch Language
11 1 (0.31%) German Language
Job Titles
1 49 (15.22%) Desktop Support
2 47 (14.60%) Analyst
3 41 (12.73%) Support Engineer
4 36 (11.18%) Team Leader
5 27 (8.39%) Desktop Engineer
5 27 (8.39%) Desktop Support Engineer
5 27 (8.39%) Service Manager
6 23 (7.14%) Service Analyst
7 21 (6.52%) 3rd Line Engineer
8 20 (6.21%) Network Engineer
9 19 (5.90%) Service Desk Analyst
10 16 (4.97%) Senior Support Engineer
11 15 (4.66%) Senior Desktop Engineer
11 15 (4.66%) Senior Desktop Support
11 15 (4.66%) Senior Desktop Support Engineer
12 14 (4.35%) Delivery Manager
13 13 (4.04%) Deskside Engineer
14 12 (3.73%) Support Analyst
15 10 (3.11%) Security Engineer
15 10 (3.11%) Services Delivery Manager
Libraries, Frameworks & Software Standards
1 14 (4.35%) X-Windows
2 11 (3.42%) CSS
3 8 (2.48%) .NET
3 8 (2.48%) XML
4 6 (1.86%) Web Services
5 5 (1.55%) HTML
6 3 (0.93%) Flash
6 3 (0.93%) jQuery
7 2 (0.62%) Ajax
7 2 (0.62%) CSS3
7 2 (0.62%) Entity Framework
7 2 (0.62%) Java EE
7 2 (0.62%) JSON
7 2 (0.62%) LINQ
7 2 (0.62%) Oracle Fusion
7 2 (0.62%) Razor View Engine
7 2 (0.62%) REST
7 2 (0.62%) SAP PI
7 2 (0.62%) Spring
7 2 (0.62%) WCF
Miscellaneous
1 71 (22.05%) Management Information System
2 50 (15.53%) Driving Licence
3 45 (13.98%) Data Centre
4 37 (11.49%) Analytical Skills
5 30 (9.32%) Self-Motivation
6 26 (8.07%) Blackberry
7 23 (7.14%) Computer Science
8 20 (6.21%) Client/Server
9 18 (5.59%) NHS
10 17 (5.28%) iPad
11 13 (4.04%) iPhone
12 7 (2.17%) EMC VNX
13 6 (1.86%) Enterprise Storage
14 5 (1.55%) Fat Client
14 5 (1.55%) Mainframe
14 5 (1.55%) Thin Client
15 4 (1.24%) Biotechnology
15 4 (1.24%) Replication
16 2 (0.62%) EPoS
16 2 (0.62%) Smartphone
Operating Systems
1 184 (57.14%) Windows
2 61 (18.94%) Windows Server
3 59 (18.32%) Windows 7
4 54 (16.77%) Linux
5 50 (15.53%) Windows Server 2008
6 37 (11.49%) Mac OS X
7 33 (10.25%) Windows Server 2012
8 28 (8.70%) Apple iOS
8 28 (8.70%) Windows 8
9 17 (5.28%) Android
10 16 (4.97%) Windows Server 2003
11 14 (4.35%) Windows 10
12 10 (3.11%) CentOS
12 10 (3.11%) Unix
13 7 (2.17%) Mac OS
13 7 (2.17%) Windows XP
14 5 (1.55%) AIX
14 5 (1.55%) Red Hat Enterprise Linux
15 4 (1.24%) Windows 2000
16 3 (0.93%) Ubuntu
Processes & Methodologies
1 141 (43.79%) ITIL
2 63 (19.57%) Change Management
3 62 (19.25%) Problem-Solving
4 50 (15.53%) Service Delivery
5 45 (13.98%) Incident Management
6 36 (11.18%) Mentoring
7 34 (10.56%) Service Management
8 31 (9.63%) Line Management
9 29 (9.01%) Continuous Improvement
10 28 (8.70%) Server Management
11 27 (8.39%) Problem Management
12 26 (8.07%) Capacity Management
12 26 (8.07%) Configuration Management
13 25 (7.76%) Statistics
14 24 (7.45%) Coaching
14 24 (7.45%) Disaster Recovery
14 24 (7.45%) Network Management
14 24 (7.45%) Time Management
15 21 (6.52%) Agile Software Development
15 21 (6.52%) Asset Management
Programming Languages
1 18 (5.59%) Java
1 18 (5.59%) PowerShell
2 17 (5.28%) SQL
3 14 (4.35%) C
4 13 (4.04%) C#
5 11 (3.42%) Perl
6 8 (2.48%) JavaScript
7 7 (2.17%) Delphi
8 6 (1.86%) Python
9 5 (1.55%) VBA
10 3 (0.93%) PHP
11 2 (0.62%) PL/SQL
12 1 (0.31%) C++
12 1 (0.31%) T-SQL
12 1 (0.31%) VBScript
Qualifications
1 55 (17.08%) Degree
2 43 (13.35%) Microsoft Certification
3 34 (10.56%) MCSE
4 32 (9.94%) Cisco Certification
5 31 (9.63%) A+ Certification
6 30 (9.32%) CCNA
7 29 (9.01%) MCP
8 28 (8.70%) MCSA
8 28 (8.70%) Security Cleared
9 25 (7.76%) SC Cleared
10 23 (7.14%) ITIL Foundation Certificate
11 22 (6.83%) Network+ Certification
12 20 (6.21%) ACDT
12 20 (6.21%) ACHDS
12 20 (6.21%) ACTC
12 20 (6.21%) MCDST
12 20 (6.21%) MCSM
13 19 (5.90%) VMware Certified Professional (VCP)
14 14 (4.35%) ITIL Certification
15 12 (3.73%) CCNP
Quality Assurance & Compliance
1 17 (5.28%) PMO
2 4 (1.24%) GDPR
2 4 (1.24%) ISO/IEC 27001
3 3 (0.93%) QA
4 2 (0.62%) Cyber Essentials
5 1 (0.31%) Data Quality
5 1 (0.31%) ISO 9001
5 1 (0.31%) ISO/IEC 20000
System Software
1 82 (25.47%) Active Directory
2 32 (9.94%) VMware Infrastructure
3 12 (3.73%) Virtual Servers
4 10 (3.11%) Hyper-V
4 10 (3.11%) VMware Workstation
4 10 (3.11%) XenDesktop
5 8 (2.48%) BitLocker
5 8 (2.48%) Microsoft App-V
5 8 (2.48%) VMware ESXi
5 8 (2.48%) vSphere
5 8 (2.48%) XenApp
6 5 (1.55%) Firmware
7 4 (1.24%) Virtual Machines
8 3 (0.93%) ProxySG
9 2 (0.62%) Terminal Services
Systems Management
1 27 (8.39%) SCCM
2 18 (5.59%) Backup Exec
3 16 (4.97%) Puppet
4 12 (3.73%) WSUS
5 11 (3.42%) SCOM
6 9 (2.80%) Opscode Chef
7 8 (2.48%) Ansible
7 8 (2.48%) NetBackup
7 8 (2.48%) PowerCLI
8 6 (1.86%) EMC NetWorker
8 6 (1.86%) Systems Management Server (SMS)
9 5 (1.55%) CSIRT
9 5 (1.55%) QRadar
9 5 (1.55%) Symantec Endpoint Protection
10 4 (1.24%) Microsoft Intune
10 4 (1.24%) Norton AntiVirus
10 4 (1.24%) ServiceCenter
11 3 (0.93%) FortiGate
12 1 (0.31%) Cisco CUCM
12 1 (0.31%) SCOrch
Vendors
1 102 (31.68%) Microsoft
2 72 (22.36%) Citrix
3 51 (15.84%) Cisco
4 45 (13.98%) VMware
5 33 (10.25%) Apple
5 33 (10.25%) CheckPoint
5 33 (10.25%) HP
6 28 (8.70%) Oracle
7 22 (6.83%) Nortel
8 21 (6.52%) Remedy
9 18 (5.59%) Riverbed
10 17 (5.28%) Avaya
10 17 (5.28%) NetApp
11 16 (4.97%) Intel
12 15 (4.66%) 3PAR
13 14 (4.35%) Veeam
14 13 (4.04%) EMC
15 12 (3.73%) Lotus
16 11 (3.42%) F5
16 11 (3.42%) Google