Period
to

The following table provides summary statistics for permanent job vacancies advertised in the East of England with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 16 May 2022 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > East of England
6 months to
16 May 2022
Same period 2021 Same period 2020
Rank 79 86 76
Rank change year-on-year +7 -10 -6
Permanent jobs citing SLA 254 111 162
As % of all permanent jobs advertised in the East of England 3.85% 2.89% 3.59%
As % of the Quality Assurance & Compliance category 17.80% 21.64% 26.21%
Number of salaries quoted 193 90 126
10th Percentile £19,900 £28,000 £25,375
25th Percentile £32,500 £35,875 £30,000
Median annual salary (50th Percentile) £45,000 £40,000 £38,750
Median % change year-on-year +12.50% +3.23% +10.71%
75th Percentile £56,250 £50,000 £46,938
90th Percentile £60,625 £60,000 £50,000
England median annual salary £37,500 £40,000 £37,500
% change year-on-year -6.25% +6.67% -

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the East of England with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
East of England
Permanent vacancies with a requirement for quality assurance or compliance skills 1,427 513 618
As % of all permanent IT jobs advertised in the East of England 21.61% 13.37% 13.69%
Number of salaries quoted 552 294 449
10th Percentile £29,000 £31,325 £26,519
25th Percentile £36,250 £37,500 £32,500
Median annual salary (50th Percentile) £50,000 £50,000 £45,000
Median % change year-on-year - +11.11% -
75th Percentile £60,625 £62,500 £61,250
90th Percentile £72,500 £79,625 £73,750
England median annual salary £55,000 £55,000 £54,000
% change year-on-year - +1.85% +8.00%

SLA
Job Vacancy Trend in the East of England

Job postings citing SLA as a proportion of all IT jobs advertised in the East of England.

Job vacancy trend for SLA in the East of England

SLA
Salary Trend in the East of England

3-month moving average salary quoted in jobs citing SLA in the East of England.

Salary trend for SLA in the East of England

SLA
Salary Histogram in the East of England

Salary distribution for jobs citing SLA in the East of England over the 6 months to 16 May 2022.

Salary histogram for SLA in the East of England

SLA
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the East of England region over the 6 months to 16 May 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Cambridgeshire +25 130 £50,000 +33.33% 17
Hertfordshire -15 74 £27,000 -47.32% 15
Bedfordshire -7 31 £40,000 - 6
Essex -34 13 £48,750 +47.62% 7
Suffolk -17 5 £55,000 +10.00% 8
Norfolk -4 1 - - 3
SLA
England

For the 6 months to 16 May 2022, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region with a requirement for SLA.

1 174 (68.50%) ITIL
2 143 (56.30%) Incident Management
3 140 (55.12%) Social Skills
4 110 (43.31%) Security Cleared
5 97 (38.19%) Service Delivery
6 92 (36.22%) Windows
7 79 (31.10%) Microsoft
8 75 (29.53%) Cisco
9 73 (28.74%) Service Design
10 71 (27.95%) Active Directory
11 67 (26.38%) SC Cleared
12 64 (25.20%) Microsoft 365
13 61 (24.02%) Azure
13 61 (24.02%) Firewall
14 60 (23.62%) Service Management
14 60 (23.62%) Windows Server
15 58 (22.83%) Windows Server 2012
15 58 (22.83%) Change Management
16 55 (21.65%) F5
17 52 (20.47%) CheckPoint
18 51 (20.08%) Problem Management
19 50 (19.69%) Major Incident Management
19 50 (19.69%) Self-Motivation
20 49 (19.29%) Palo Alto
21 44 (17.32%) Problem-Solving
21 44 (17.32%) Microsoft Excel
22 42 (16.54%) Public Sector
22 42 (16.54%) AWS
23 41 (16.14%) Fortinet
24 39 (15.35%) NEC

SLA
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (9.06%) MS Exchange
2 19 (7.48%) Skype for Business
3 15 (5.91%) SharePoint
4 11 (4.33%) Exchange Server 2013
5 1 (0.39%) Elasticsearch
5 1 (0.39%) Ethereum
5 1 (0.39%) IIS
5 1 (0.39%) JBoss
5 1 (0.39%) OpenStack
Applications
1 44 (17.32%) Microsoft Excel
2 10 (3.94%) Microsoft Office
3 3 (1.18%) MS Visio
3 3 (1.18%) Spreadsheet
4 2 (0.79%) Microsoft PowerPoint
5 1 (0.39%) Microsoft Project
Business Applications
1 1 (0.39%) Dynamics NAV
Cloud Services
1 64 (25.20%) Microsoft 365
2 61 (24.02%) Azure
3 42 (16.54%) AWS
4 27 (10.63%) Azure Active Directory
5 26 (10.24%) PaaS
6 25 (9.84%) IaaS
7 8 (3.15%) Amazon EC2
7 8 (3.15%) Amazon S3
7 8 (3.15%) AWS Elastic Beanstalk
7 8 (3.15%) AWS Lambda
7 8 (3.15%) Azure Cosmos DB
7 8 (3.15%) OneDrive
7 8 (3.15%) Route 53
7 8 (3.15%) SaaS
7 8 (3.15%) Virtual Private Cloud
8 6 (2.36%) Serverless
9 5 (1.97%) Cloud Computing
10 3 (1.18%) GCP
11 2 (0.79%) Lucidchart
12 1 (0.39%) Stackdriver
Communications & Networking
1 61 (24.02%) Firewall
2 34 (13.39%) DNS
3 32 (12.60%) DHCP
4 30 (11.81%) SD-WAN
4 30 (11.81%) Wireless
5 29 (11.42%) Cisco Nexus
5 29 (11.42%) NetScaler
6 28 (11.02%) WAN
7 25 (9.84%) Skype
8 23 (9.06%) Cisco ASA
9 22 (8.66%) Cisco Firepower
10 21 (8.27%) LAN
11 17 (6.69%) Cisco Wireless
11 17 (6.69%) Network Security
12 15 (5.91%) Wi-Fi
13 11 (4.33%) VoIP
14 8 (3.15%) SAN
15 7 (2.76%) Remote Desktop
16 3 (1.18%) Cisco ISE
16 3 (1.18%) Unified Communications
Database & Business Intelligence
1 31 (12.20%) SQL Server
2 3 (1.18%) Relational Database
3 2 (0.79%) Big Data
4 1 (0.39%) InfluxDB
4 1 (0.39%) Power BI
Development Applications
1 1 (0.39%) JIRA
1 1 (0.39%) LSMW
1 1 (0.39%) Travis CI
General
1 140 (55.12%) Social Skills
2 42 (16.54%) Public Sector
3 24 (9.45%) Analytical Skills
4 14 (5.51%) Finance
5 9 (3.54%) Telecoms
6 4 (1.57%) Law
6 4 (1.57%) Organisational Skills
6 4 (1.57%) Pharmaceutical
7 2 (0.79%) Advertising
7 2 (0.79%) Marketing
7 2 (0.79%) Retail
8 1 (0.39%) Legal
8 1 (0.39%) Manufacturing
8 1 (0.39%) Presentation Skills
Job Titles
1 56 (22.05%) Analyst
2 43 (16.93%) 3rd Line Engineer
3 40 (15.75%) Network Engineer
4 35 (13.78%) Incident Analyst
4 35 (13.78%) Major Incident Analyst
5 29 (11.42%) Support Engineer
6 25 (9.84%) Cloud Engineer
7 20 (7.87%) Team Leader
8 19 (7.48%) NOC Engineer
9 18 (7.09%) Applications Engineer
10 16 (6.30%) IT Engineer
11 15 (5.91%) 2nd Line Engineer
11 15 (5.91%) Infrastructure Engineer
12 13 (5.12%) IT Support
12 13 (5.12%) Service Manager
13 12 (4.72%) 3rd Line Network Engineer
13 12 (4.72%) IT Manager
14 10 (3.94%) 1st Line Support
14 10 (3.94%) Incident Manager
14 10 (3.94%) Major Incident Manager
Libraries, Frameworks & Software Standards
1 4 (1.57%) LDAP
2 3 (1.18%) J2EE
2 3 (1.18%) JSP
2 3 (1.18%) Middleware
3 1 (0.39%) Smart Contracts
3 1 (0.39%) Web Services
Miscellaneous
1 50 (19.69%) Self-Motivation
2 30 (11.81%) Replication
3 27 (10.63%) Data Centre
4 26 (10.24%) Management Information System
5 24 (9.45%) PKI
6 5 (1.97%) Clustering
6 5 (1.97%) NHS
7 4 (1.57%) Driving Licence
8 3 (1.18%) Biotechnology
8 3 (1.18%) Blackberry
8 3 (1.18%) iSeries
8 3 (1.18%) IVR
8 3 (1.18%) Public Cloud
8 3 (1.18%) Smartphone
9 1 (0.39%) Client/Server
9 1 (0.39%) EPoS
9 1 (0.39%) Learning Management System
9 1 (0.39%) Legacy Systems
9 1 (0.39%) PMI
9 1 (0.39%) User Experience
Operating Systems
1 92 (36.22%) Windows
2 60 (23.62%) Windows Server
3 58 (22.83%) Windows Server 2012
4 16 (6.30%) Windows 10
5 14 (5.51%) Windows Server 2016
5 14 (5.51%) Windows Server 2019
6 12 (4.72%) Windows Server 2008
7 10 (3.94%) Linux
8 3 (1.18%) Solaris
8 3 (1.18%) Unix
9 2 (0.79%) Windows 7
10 1 (0.39%) Debian
10 1 (0.39%) Ubuntu
10 1 (0.39%) Windows XP
Processes & Methodologies
1 174 (68.50%) ITIL
2 143 (56.30%) Incident Management
3 97 (38.19%) Service Delivery
4 73 (28.74%) Service Design
5 60 (23.62%) Service Management
6 58 (22.83%) Change Management
7 51 (20.08%) Problem Management
8 50 (19.69%) Major Incident Management
9 44 (17.32%) Problem-Solving
10 39 (15.35%) Analytics
11 31 (12.20%) Identity Management
12 26 (10.24%) Line Management
13 25 (9.84%) Business Development
14 22 (8.66%) Mentoring
15 17 (6.69%) Infrastructure Engineering
16 16 (6.30%) ITIL V3
17 14 (5.51%) Time Management
18 13 (5.12%) Agile
18 13 (5.12%) Change Control
18 13 (5.12%) Information Security
Programming Languages
1 31 (12.20%) SQL
2 20 (7.87%) PowerShell
3 4 (1.57%) C
4 3 (1.18%) Java
4 3 (1.18%) JavaScript
4 3 (1.18%) PL/SQL
4 3 (1.18%) RPG
4 3 (1.18%) T-SQL
5 1 (0.39%) Bash
5 1 (0.39%) PHP
5 1 (0.39%) Python
5 1 (0.39%) VB
Qualifications
1 110 (43.31%) Security Cleared
2 67 (26.38%) SC Cleared
3 39 (15.35%) DBS Check
4 32 (12.60%) CCNA
4 32 (12.60%) Cisco Certification
5 26 (10.24%) ITIL Foundation Certificate
6 22 (8.66%) CCNP
7 13 (5.12%) MCSE
7 13 (5.12%) Microsoft Certification
8 12 (4.72%) Degree
9 8 (3.15%) MCSA
10 7 (2.76%) ITIL Certification
11 5 (1.97%) AWS Certification
12 4 (1.57%) CCIE
13 3 (1.18%) CCA
13 3 (1.18%) Citrix Certification
13 3 (1.18%) DV Cleared
14 2 (0.79%) Computer Science Degree
14 2 (0.79%) Master's Degree
15 1 (0.39%) PRINCE2 Certification
Quality Assurance & Compliance
1 23 (9.06%) QA
2 6 (2.36%) Cyber Essentials
2 6 (2.36%) ISO/IEC 27001
3 3 (1.18%) COBIT
4 1 (0.39%) Cyber Essentials PLUS
4 1 (0.39%) GDPR
4 1 (0.39%) ISO 9001
4 1 (0.39%) PMO
System Software
1 71 (27.95%) Active Directory
2 27 (10.63%) VMware Infrastructure
3 25 (9.84%) Hyper-V
4 11 (4.33%) Microsoft Virtual Server
4 11 (4.33%) Virtual Servers
4 11 (4.33%) vSphere
5 9 (3.54%) Virtual Machines
6 3 (1.18%) Citrix Hypervisor
6 3 (1.18%) Terminal Services
6 3 (1.18%) VMware ESXi
6 3 (1.18%) VMware Workstation
6 3 (1.18%) XenApp
6 3 (1.18%) XenDesktop
7 1 (0.39%) Docker
Systems Management
1 32 (12.60%) SCCM
2 15 (5.91%) FortiGate
2 15 (5.91%) Microsoft Intune
3 12 (4.72%) Active Directory Federation Services
4 11 (4.33%) SCVMM
5 7 (2.76%) McAfee ePO
6 4 (1.57%) Single Sign-On
6 4 (1.57%) Terraform
7 3 (1.18%) AirWatch
7 3 (1.18%) Ansible
7 3 (1.18%) Backup Exec
7 3 (1.18%) N-central
7 3 (1.18%) WSUS
8 2 (0.79%) Jamf Pro
8 2 (0.79%) Microsoft Clustering
9 1 (0.39%) CSIRT
9 1 (0.39%) Failover Clustering
9 1 (0.39%) Grafana
9 1 (0.39%) Kubernetes
9 1 (0.39%) Prometheus
Vendors
1 79 (31.10%) Microsoft
2 75 (29.53%) Cisco
3 55 (21.65%) F5
4 52 (20.47%) CheckPoint
5 49 (19.29%) Palo Alto
6 41 (16.14%) Fortinet
7 39 (15.35%) NEC
7 39 (15.35%) Northgate
8 31 (12.20%) HP
9 28 (11.02%) VMware
10 19 (7.48%) Citrix
11 8 (3.15%) CloudEndure
12 7 (2.76%) McAfee
13 6 (2.36%) ServiceNow
13 6 (2.36%) SolarWinds
13 6 (2.36%) Sophos
14 5 (1.97%) Aruba
14 5 (1.97%) Meraki
14 5 (1.97%) SAP
15 3 (1.18%) Kaspersky