Period
to 21 July 2018

The median annual salary for a Technical Support was £41,250 in advertised job vacancies in Tyne and Wear during the 6 months to 21 July 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support
North East > Tyne and Wear
6 months to
21 Jul 2018
Same period 2017 Same period 2016
Rank 97 80 96
Rank change year-on-year -17 +16 +5
Permanent jobs requiring a Technical Support 14 4 13
As % of all permanent IT jobs advertised in Tyne and Wear 1.03% 0.52% 1.12%
As % of the Job Titles category 1.06% 0.54% 1.17%
Number of salaries quoted 12 4 13
Tyne and Wear median annual salary £41,250 £21,500 £22,500
Median salary % change year-on-year +91.86% -4.44% -3.85%
10th Percentile £19,775 £20,050 £18,750
90th Percentile £50,000 £23,600 £24,500
North East median annual salary £35,000 £21,500 £22,500
% change year-on-year +62.79% -4.44% -3.85%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Tyne and Wear. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Tyne and Wear
Permanent vacancies in Tyne and Wear with a recognized job title 1,324 746 1,112
% of permanent IT jobs with a recognized job title 97.71% 96.76% 95.78%
Number of salaries quoted 1,087 660 979
Tyne and Wear median annual salary £40,000 £37,500 £37,000
Median salary % change year-on-year +6.67% +1.35% -1.33%
10th Percentile £21,950 £22,500 £22,500
90th Percentile £62,500 £52,500 £55,000
North East median annual salary £40,000 £37,500 £37,500
% change year-on-year +6.67% - -

Technical Support
Job Vacancy Trend in Tyne and Wear

Job postings that featured Technical Support in the job title as a percentage of all IT jobs advertised in Tyne and Wear.

Job vacancy trend for Technical Support in Tyne and Wear

Technical Support
Salary Trend in Tyne and Wear

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support in Tyne and Wear.

Salary trend for Technical Support in Tyne and Wear

Technical Support
Salary Histogram in Tyne and Wear

The salary distribution of IT jobs citing Technical Support in Tyne and Wear over the 6 months to 21 July 2018.

Salary histogram for Technical Support in Tyne and Wear

Technical Support
Job Locations in Tyne and Wear

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the Tyne and Wear region over the 6 months to 21 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newcastle upon Tyne -18 12 £41,250 +91.86% 1
Sunderland -3 9 £42,500 +97.67%
Technical Support
North East

Technical Support Skill Set
Top 30 Co-occurring IT Skills in Tyne and Wear

For the 6 months to 21 July 2018, Technical Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Tyne and Wear region featuring Technical Support in the job title.

1 8 (57.14%) ITIL
2 7 (50.00%) Banking
3 6 (42.86%) Windows
3 6 (42.86%) Linux
4 5 (35.71%) SLA
5 4 (28.57%) Web Services
5 4 (28.57%) Configuration Management
5 4 (28.57%) Service Management
5 4 (28.57%) Active Directory
5 4 (28.57%) Windows Server
6 3 (21.43%) Red Hat
6 3 (21.43%) Middleware
6 3 (21.43%) Change Management
6 3 (21.43%) Finance
6 3 (21.43%) SMS
6 3 (21.43%) Identity Access Management
7 2 (14.29%) High Availability
7 2 (14.29%) Office 365
7 2 (14.29%) RESTful
7 2 (14.29%) Problem Management
7 2 (14.29%) Online Games
7 2 (14.29%) PowerShell
7 2 (14.29%) Games
7 2 (14.29%) SQL
7 2 (14.29%) Amazon AWS
8 1 (7.14%) Proactive Management
8 1 (7.14%) MySQL
8 1 (7.14%) Unix
8 1 (7.14%) Apache
8 1 (7.14%) Tomcat

Technical Support Skill Set
Co-occurring IT Skills in Tyne and Wear by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (7.14%) Apache
1 1 (7.14%) nginx
1 1 (7.14%) Tomcat
Cloud Services
1 2 (14.29%) Amazon AWS
1 2 (14.29%) Office 365
2 1 (7.14%) Microsoft Azure
Communications & Networking
1 3 (21.43%) SMS
2 1 (7.14%) Firewall
Database & Business Intelligence
1 1 (7.14%) MySQL
1 1 (7.14%) PostgreSQL
General
1 7 (50.00%) Banking
2 3 (21.43%) Finance
3 2 (14.29%) Games
Libraries, Frameworks & Software Standards
1 4 (28.57%) Web Services
2 3 (21.43%) Middleware
3 2 (14.29%) RESTful
4 1 (7.14%) JSON
4 1 (7.14%) LAMP
Miscellaneous
1 2 (14.29%) Online Games
2 1 (7.14%) Data Centre
Operating Systems
1 6 (42.86%) Linux
1 6 (42.86%) Windows
2 4 (28.57%) Windows Server
3 1 (7.14%) Debian
3 1 (7.14%) Unix
3 1 (7.14%) Windows 10
Processes & Methodologies
1 8 (57.14%) ITIL
2 4 (28.57%) Configuration Management
2 4 (28.57%) Service Management
3 3 (21.43%) Change Management
3 3 (21.43%) Identity Access Management
4 2 (14.29%) High Availability
4 2 (14.29%) Problem Management
5 1 (7.14%) Network Management
5 1 (7.14%) People Management
5 1 (7.14%) Proactive Management
5 1 (7.14%) Server Hardening
Programming Languages
1 2 (14.29%) PowerShell
1 2 (14.29%) SQL
Quality Assurance & Compliance
1 5 (35.71%) SLA
System Software
1 4 (28.57%) Active Directory
2 1 (7.14%) Postfix
Systems Management
1 1 (7.14%) HAProxy
Vendors
1 3 (21.43%) Red Hat