The following table provides summary statistics for permanent job vacancies advertised in Tyne and Wear with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 3 months to 30 March 2017 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
North East / Tyne and Wear
3 months to
30 Mar 2017
Same period 2016 Same period 2015
Rank 48 47 63
Rank change year-on-year -1 +16  
Permanent jobs citing SLA 12 22 9
As % of all permanent IT jobs advertised in Tyne and Wear 2.64% 4.44% 1.58%
As % of the Quality Assurance & Compliance category 34.29% 41.51% 13.85%
Number of salaries quoted 10 21 9
Median salary £22,500 £37,500 £23,400
Median salary % change year-on-year -40.00% +60.25%  
90% offered a salary of more than £17,000 £20,000 £22,500
10% offered a salary of more than £37,500 £48,000 £44,500
UK excluding London median salary £33,000 £35,000 £35,000
% change year-on-year -5.71% -  

SLA is in the quality assurance and compliance skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Tyne and Wear with a requirement for quality assurance and compliance skills.

Quality Assurance & Compliance Skills
Tyne and Wear
Permanent job vacancies with a requirement for quality assurance and compliance skills 35 53 65
As % of all permanent IT job vacancies advertised in Tyne and Wear 7.69% 10.69% 11.44%
Number of salaries quoted 32 46 56
Median salary £34,500 £35,000 £35,000
Median salary % change year-on-year -1.42% -  
90% offered a salary of more than £21,864 £20,000 £27,000
10% offered a salary of more than £40,000 £80,000 £51,000
UK excluding London median salary £42,500 £44,000 £42,500
% change year-on-year -3.40% +3.52%  

SLA
Job Vacancy Trend in Tyne and Wear

The job posting trend of jobs advertised in Tyne and Wear citing SLA as a proportion of all permanent or contract IT jobs with a match in the Quality Assurance & Compliance category.

Job vacancy trend for SLA in Tyne and Wear

SLA
Salary Trend in Tyne and Wear

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in Tyne and Wear.

Salary trend for SLA in Tyne and Wear

SLA
Salary Histogram in Tyne and Wear

The salary distribution of IT jobs citing SLA in Tyne and Wear over the 3 months to 30 March 2017.

Salary histogram for SLA in Tyne and Wear

SLA
Job Locations in Tyne and Wear

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Tyne and Wear region over the 3 months to 30 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newcastle upon Tyne +4 7 £37,500 +15.38% 3
Jarrow +5 2 £20,910 -
South Shields -1 2 £22,500 -53.12%
SLA
North East

For the 6 months to 30 March 2017, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Tyne and Wear region with a requirement for SLA.

1 28 (68.29%) ITIL
2 20 (48.78%) Windows
2 20 (48.78%) Microsoft
3 14 (34.15%) Active Directory
4 11 (26.83%) Finance
4 11 (26.83%) Incident Management
5 10 (24.39%) MS Excel
6 9 (21.95%) SQL
6 9 (21.95%) ITIL Certification
7 8 (19.51%) Unix
7 8 (19.51%) Linux
7 8 (19.51%) AIX
7 8 (19.51%) Analytical Skills
8 7 (17.07%) MS Office
8 7 (17.07%) Degree
9 6 (14.63%) Data Management
9 6 (14.63%) MCP
9 6 (14.63%) Solaris
9 6 (14.63%) DHCP
9 6 (14.63%) DNS
9 6 (14.63%) Citrix
9 6 (14.63%) Red Hat
9 6 (14.63%) Windows 7
10 5 (12.20%) Windows Server
10 5 (12.20%) Windows XP
10 5 (12.20%) VMware
10 5 (12.20%) Service Delivery
10 5 (12.20%) Problem Management
10 5 (12.20%) VMware Infrastructure
11 4 (9.76%) Investment Management

SLA
Co-occurring IT Skills in Tyne and Wear by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (9.76%) IIS
2 2 (4.88%) MS Exchange
2 2 (4.88%) WebSphere
3 1 (2.44%) Exchange Server 2003
3 1 (2.44%) Exchange Server 2013
3 1 (2.44%) IBM Domino
3 1 (2.44%) IBM Notes
Applications
1 10 (24.39%) MS Excel
2 7 (17.07%) MS Office
3 3 (7.32%) MS PowerPoint
4 1 (2.44%) MS Visio
Cloud Services
1 2 (4.88%) IaaS
1 2 (4.88%) PaaS
1 2 (4.88%) SaaS
Communications & Networking
1 6 (14.63%) DHCP
1 6 (14.63%) DNS
2 3 (7.32%) Firewall
2 3 (7.32%) LAN
2 3 (7.32%) WAN
3 1 (2.44%) Cisco IOS
Database & Business Intelligence
1 4 (9.76%) SQL Server
General
1 11 (26.83%) Finance
2 4 (9.76%) Back Office
2 4 (9.76%) Banking
2 4 (9.76%) Military
3 1 (2.44%) Financial Institution
3 1 (2.44%) Telecoms
Job Titles
1 18 (43.90%) Analyst
2 15 (36.59%) Support Analyst
3 10 (24.39%) IT Analyst
3 10 (24.39%) IT Support
3 10 (24.39%) IT Support Analyst
4 6 (14.63%) 1st Line Support
4 6 (14.63%) Administrator
4 6 (14.63%) Linux Administrator
4 6 (14.63%) Linux Systems Administrator
4 6 (14.63%) Systems Administrator
5 5 (12.20%) 2nd Line Support
5 5 (12.20%) Applications Support
5 5 (12.20%) Applications Support Analyst
6 4 (9.76%) 1st Line Support Analyst
6 4 (9.76%) Consultant
6 4 (9.76%) Graduate
6 4 (9.76%) Graduate Consultant
6 4 (9.76%) Software Consultant
6 4 (9.76%) Support Consultant
6 4 (9.76%) Team Leader
Libraries, Frameworks & Software Standards
1 4 (9.76%) ODBC
Miscellaneous
1 8 (19.51%) Analytical Skills
2 4 (9.76%) Blackberry
2 4 (9.76%) iPhone
3 2 (4.88%) Tandem
4 1 (2.44%) AS400
4 1 (2.44%) Clustering
Operating Systems
1 20 (48.78%) Windows
2 8 (19.51%) AIX
2 8 (19.51%) Linux
2 8 (19.51%) Unix
3 6 (14.63%) Solaris
3 6 (14.63%) Windows 7
4 5 (12.20%) Windows Server
4 5 (12.20%) Windows XP
5 2 (4.88%) Android
5 2 (4.88%) Windows 2000
5 2 (4.88%) Windows Vista
6 1 (2.44%) Windows 10
6 1 (2.44%) Windows Server 2003
6 1 (2.44%) Windows Server 2008
6 1 (2.44%) Windows Server 2012
Processes & Methodologies
1 28 (68.29%) ITIL
2 11 (26.83%) Incident Management
3 6 (14.63%) Data Management
4 5 (12.20%) Problem Management
4 5 (12.20%) Service Delivery
5 4 (9.76%) Investment Management
6 3 (7.32%) Asset Management
6 3 (7.32%) Change Management
6 3 (7.32%) Knowledge Management
6 3 (7.32%) Stakeholder Management
7 2 (4.88%) Agile Software Development
7 2 (4.88%) Data Analysis
7 2 (4.88%) DevOps
7 2 (4.88%) ITSM
7 2 (4.88%) Operational Acceptance Testing
7 2 (4.88%) PRINCE2
7 2 (4.88%) Release Management
7 2 (4.88%) Service Management
7 2 (4.88%) Test Scripting
7 2 (4.88%) Validation
Programming Languages
1 9 (21.95%) SQL
Qualifications
1 9 (21.95%) ITIL Certification
2 7 (17.07%) Degree
3 6 (14.63%) MCP
4 4 (9.76%) Microsoft Certification
4 4 (9.76%) Security Cleared
5 3 (7.32%) ITIL Foundation Certificate
5 3 (7.32%) MCITP
6 2 (4.88%) MCDST
6 2 (4.88%) MCSA
6 2 (4.88%) MCSE
7 1 (2.44%) CCNA
7 1 (2.44%) Cisco Certification
7 1 (2.44%) HND
Quality Assurance & Compliance
1 2 (4.88%) QA
System Software
1 14 (34.15%) Active Directory
2 5 (12.20%) VMware Infrastructure
3 2 (4.88%) Virtual Desktop
Systems Management
1 4 (9.76%) Systems Management Server (SMS)
Vendors
1 20 (48.78%) Microsoft
2 6 (14.63%) Citrix
2 6 (14.63%) Red Hat
3 5 (12.20%) VMware
4 4 (9.76%) Apple
4 4 (9.76%) Oracle
4 4 (9.76%) ServiceNow
5 2 (4.88%) Bloomberg
5 2 (4.88%) Cisco
5 2 (4.88%) Dell
5 2 (4.88%) Fidessa
5 2 (4.88%) HP
5 2 (4.88%) Reuters
6 1 (2.44%) Alcatel-Lucent
6 1 (2.44%) Huawei
6 1 (2.44%) LANDesk
6 1 (2.44%) Lotus
6 1 (2.44%) NetApp
6 1 (2.44%) Nokia
6 1 (2.44%) Remedy
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