Period
to 20 November 2017

The following table provides summary statistics for permanent job vacancies advertised in Tyne and Wear with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 20 November 2017 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
North East > Tyne and Wear
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 41 55 83
Rank change year-on-year +14 +28 -7
Permanent jobs citing SLA 49 48 16
As % of all permanent IT jobs advertised in Tyne and Wear 5.22% 4.17% 1.60%
As % of the Quality Assurance & Compliance category 37.12% 40.34% 19.51%
Number of salaries quoted 48 34 13
Tyne and Wear median annual salary £30,750 £32,500 £23,900
Median salary % change year-on-year -5.38% +35.98% -13.09%
10th Percentile £19,000 £20,708 £20,000
90th Percentile £70,250 £48,500 £43,400
North East median annual salary £34,500 £35,000 £50,000
% change year-on-year -1.43% -30.00% +81.82%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Tyne and Wear with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Tyne and Wear
Permanent vacancies with a requirement for quality assurance or compliance skills 132 119 82
As % of all permanent IT jobs advertised in Tyne and Wear 14.06% 10.35% 8.21%
Number of salaries quoted 120 85 63
Tyne and Wear median annual salary £43,379 £37,500 £33,000
Median salary % change year-on-year +15.68% +13.64% -17.50%
10th Percentile £21,025 £26,250 £22,530
90th Percentile £70,250 £63,250 £55,000
North East median annual salary £42,500 £37,500 £41,250
% change year-on-year +13.33% -9.09% +12.24%

SLA
Job Vacancy Trend in Tyne and Wear

Job postings citing SLA as a percentage of all IT jobs advertised in Tyne and Wear.

Job vacancy trend for SLA in Tyne and Wear

SLA
Salary Trend in Tyne and Wear

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in Tyne and Wear.

Salary trend for SLA in Tyne and Wear

SLA
Salary Histogram in Tyne and Wear

The salary distribution of IT jobs citing SLA in Tyne and Wear over the 6 months to 20 November 2017.

Salary histogram for SLA in Tyne and Wear

SLA
Job Locations in Tyne and Wear

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Tyne and Wear region over the 6 months to 20 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newcastle upon Tyne +3 38 £24,000 -31.43% 3
Sunderland - 9 £46,000 -
Jarrow -2 2 £21,329 +2.05%
North Shields - 1 £22,500 -
SLA
North East

For the 6 months to 20 November 2017, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Tyne and Wear region with a requirement for SLA.

1 37 (75.51%) Microsoft
2 17 (34.69%) Windows
3 14 (28.57%) Incident Management
4 12 (24.49%) Business Analysis
4 12 (24.49%) Selenium
4 12 (24.49%) QMS
4 12 (24.49%) BPMN
4 12 (24.49%) Security Cleared
4 12 (24.49%) Pega
4 12 (24.49%) Microsoft PowerPoint
4 12 (24.49%) Agile Software Development
4 12 (24.49%) BPEL
4 12 (24.49%) Document Management
4 12 (24.49%) Data Management
4 12 (24.49%) TOGAF
4 12 (24.49%) Test Automation
4 12 (24.49%) Puppet
4 12 (24.49%) REST
4 12 (24.49%) Root Cause Analysis
4 12 (24.49%) Build Automation
4 12 (24.49%) Jenkins
4 12 (24.49%) DevOps
4 12 (24.49%) Event-Driven Architecture
4 12 (24.49%) Disclosure Scotland
4 12 (24.49%) Validation
4 12 (24.49%) Quality Management
4 12 (24.49%) Risk Management
4 12 (24.49%) Oracle Reports
4 12 (24.49%) SOA
4 12 (24.49%) Documentum

SLA
Co-occurring IT Skills in Tyne and Wear by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (24.49%) Documentum
1 12 (24.49%) Tomcat
2 11 (22.45%) Oracle SOA Suite
2 11 (22.45%) WebLogic
3 3 (6.12%) MS Exchange
4 1 (2.04%) Apache
Applications
1 12 (24.49%) Microsoft Excel
1 12 (24.49%) Microsoft PowerPoint
2 4 (8.16%) Microsoft Office
Cloud Services
1 11 (22.45%) GitHub
2 7 (14.29%) Office 365
3 4 (8.16%) Amazon AWS
3 4 (8.16%) Microsoft Azure
Communications & Networking
1 8 (16.33%) TCP/IP
1 8 (16.33%) VoIP
2 7 (14.29%) Firewall
2 7 (14.29%) Remote Desktop
3 3 (6.12%) DHCP
3 3 (6.12%) DNS
4 1 (2.04%) LAN
4 1 (2.04%) Structured Cabling
4 1 (2.04%) WAN
4 1 (2.04%) Wi-Fi
Database & Business Intelligence
1 12 (24.49%) Oracle Reports
1 12 (24.49%) SQL Server
2 1 (2.04%) Oracle Database
2 1 (2.04%) RDBMS
2 1 (2.04%) Relational Database
2 1 (2.04%) SQLPlus
Development Applications
1 12 (24.49%) Jenkins
1 12 (24.49%) Selenium
2 11 (22.45%) Git (software)
3 1 (2.04%) Maven
General
1 1 (2.04%) Advertising
1 1 (2.04%) Billing
Job Titles
1 16 (32.65%) Analyst
1 16 (32.65%) Service Analyst
1 16 (32.65%) Service Desk Analyst
2 12 (24.49%) Architect
3 11 (22.45%) Infrastructure Architect
4 7 (14.29%) Team Leader
5 5 (10.20%) IT Manager
5 5 (10.20%) Technical Support
6 4 (8.16%) Support Specialist
6 4 (8.16%) Technical Specialist
6 4 (8.16%) Technical Support Specialist
7 3 (6.12%) Service Desk Team Leader
8 2 (4.08%) 1st/2nd Line Service Desk Analyst
8 2 (4.08%) Help Desk Analyst
8 2 (4.08%) IT Analyst
8 2 (4.08%) IT Relationships Manager
8 2 (4.08%) IT Services Manager
8 2 (4.08%) Relationships Manager
8 2 (4.08%) Service Manager
8 2 (4.08%) Vendor Manager
Libraries, Frameworks & Software Standards
1 12 (24.49%) Middleware
1 12 (24.49%) REST
1 12 (24.49%) SOAP
1 12 (24.49%) Web Services
2 1 (2.04%) COM
Miscellaneous
1 4 (8.16%) Driving Licence
2 1 (2.04%) Analytical Skills
2 1 (2.04%) Data Centre
Operating Systems
1 17 (34.69%) Windows
2 4 (8.16%) Windows Server
3 3 (6.12%) Windows 10
3 3 (6.12%) Windows Server 2008
3 3 (6.12%) Windows Server 2012
3 3 (6.12%) Windows XP
4 1 (2.04%) Unix
Processes & Methodologies
1 14 (28.57%) Incident Management
2 12 (24.49%) Agile Software Development
2 12 (24.49%) BPEL
2 12 (24.49%) BPMN
2 12 (24.49%) Build Automation
2 12 (24.49%) Business Analysis
2 12 (24.49%) Case Management
2 12 (24.49%) Data Management
2 12 (24.49%) DevOps
2 12 (24.49%) Document Management
2 12 (24.49%) Event-Driven Architecture
2 12 (24.49%) QMS
2 12 (24.49%) Quality Management
2 12 (24.49%) Risk Management
2 12 (24.49%) Root Cause Analysis
2 12 (24.49%) SOA
2 12 (24.49%) Test Automation
2 12 (24.49%) TOGAF
2 12 (24.49%) Validation
3 11 (22.45%) Enterprise Architecture
Programming Languages
1 1 (2.04%) Shell Script
1 1 (2.04%) SQL
Qualifications
1 12 (24.49%) Security Cleared
2 7 (14.29%) CCNA
2 7 (14.29%) Cisco Certification
3 2 (4.08%) ITIL Certification
Quality Assurance & Compliance
1 12 (24.49%) Disclosure Scotland
System Software
1 6 (12.24%) Active Directory
2 4 (8.16%) Hyper-V
2 4 (8.16%) VMware Infrastructure
Systems Management
1 12 (24.49%) Puppet
2 11 (22.45%) ZABBIX
Vendors
1 37 (75.51%) Microsoft
2 12 (24.49%) EMC
2 12 (24.49%) Oracle
2 12 (24.49%) Pega
2 12 (24.49%) Sun
3 11 (22.45%) Cisco
4 5 (10.20%) VMware
5 1 (2.04%) Remedy
5 1 (2.04%) SAP
5 1 (2.04%) Workday