Period
to 21 November 2017

The median annual salary for a 2nd Line Support Manager was £40,000 in advertised job vacancies during the 6 months to 21 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Manager
UK
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 1192 1228 1279
Rank change year-on-year +36 +51 +54
Permanent jobs requiring a 2nd Line Support Manager 14 15 22
As % of all permanent IT jobs advertised in the UK 0.008% 0.008% 0.010%
As % of the Job Titles category 0.008% 0.008% 0.010%
Number of salaries quoted 14 15 21
UK median annual salary £40,000 £45,000 £37,500
Median salary % change year-on-year -11.11% +20.00% -11.76%
10th Percentile £35,750 £28,650 £27,625
90th Percentile £61,375 £73,500 £63,750
UK excluding London median annual salary £38,250 £42,500 £47,500
% change year-on-year -10.00% -10.53% +11.76%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 173309 182267 209632
% of permanent IT jobs with a recognized job title 95.79% 96.49% 96.46%
Number of salaries quoted 139088 152628 174119
UK median annual salary £48,000 £47,500 £45,000
Median salary % change year-on-year +1.05% +5.56% -
10th Percentile £27,500 £27,000 £26,250
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,500
% change year-on-year - +4.94% +1.25%

2nd Line Support Manager
Job Vacancy Trend

Job postings that featured 2nd Line Support Manager in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 2nd Line Support Manager in the UK

2nd Line Support Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Manager.

Salary trend for 2nd Line Support Manager in the UK

2nd Line Support Manager
Salary Histogram

The salary distribution of IT jobs citing 2nd Line Support Manager over the 6 months to 21 November 2017.

Salary histogram for 2nd Line Support Manager in the UK

2nd Line Support Manager
Top 5 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Manager within the UK over the 6 months to 21 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +26 14 £40,000 -11.11% 1
London +30 12 £40,000 -11.11% 1
UK excluding London +18 2 £38,250 -10.00%
South East +40 1 £36,000 -15.29%
East of England - 1 £40,500 -

2nd Line Support Manager Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 November 2017, 2nd Line Support Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 2nd Line Support Manager in the job title.

1 9 (64.29%) Microsoft Certification
2 8 (57.14%) CCNA
2 8 (57.14%) Active Directory
2 8 (57.14%) Cisco Certification
2 8 (57.14%) SQL Server
2 8 (57.14%) MCP
2 8 (57.14%) MCSE
2 8 (57.14%) Degree
2 8 (57.14%) Mathematics
2 8 (57.14%) Physics
2 8 (57.14%) Computer Science
3 4 (28.57%) ITIL
4 3 (21.43%) ITIL Certification
4 3 (21.43%) Stakeholder Management
4 3 (21.43%) Problem Management
5 2 (14.29%) Citrix
6 1 (7.14%) Oracle
6 1 (7.14%) Sarbanes-Oxley
6 1 (7.14%) Service Management
6 1 (7.14%) Firewall
6 1 (7.14%) Windows
6 1 (7.14%) MCSA
6 1 (7.14%) MS Exchange
6 1 (7.14%) Cisco
6 1 (7.14%) Microsoft
6 1 (7.14%) VMware
6 1 (7.14%) Backup Exec
6 1 (7.14%) Application Packaging
6 1 (7.14%) QA
6 1 (7.14%) Office 365

2nd Line Support Manager Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (7.14%) Exchange Server 2007
1 1 (7.14%) Exchange Server 2010
1 1 (7.14%) Exchange Server 2013
1 1 (7.14%) MS Exchange
Cloud Services
1 1 (7.14%) Microsoft Azure
1 1 (7.14%) Office 365
Communications & Networking
1 1 (7.14%) Firewall
Database & Business Intelligence
1 8 (57.14%) SQL Server
Miscellaneous
1 8 (57.14%) Computer Science
2 1 (7.14%) Analytical Skills
Operating Systems
1 1 (7.14%) Windows
1 1 (7.14%) Windows Server
1 1 (7.14%) Windows Server 2008
Processes & Methodologies
1 8 (57.14%) Mathematics
1 8 (57.14%) Physics
2 4 (28.57%) ITIL
3 3 (21.43%) Problem Management
3 3 (21.43%) Stakeholder Management
4 1 (7.14%) Application Packaging
4 1 (7.14%) Expense Management
4 1 (7.14%) People Management
4 1 (7.14%) Resource Allocation
4 1 (7.14%) Service Management
Qualifications
1 9 (64.29%) Microsoft Certification
2 8 (57.14%) CCNA
2 8 (57.14%) Cisco Certification
2 8 (57.14%) Degree
2 8 (57.14%) MCP
2 8 (57.14%) MCSE
3 3 (21.43%) ITIL Certification
4 1 (7.14%) CCENT
4 1 (7.14%) MCSA
Quality Assurance & Compliance
1 1 (7.14%) ISO/IEC 20000
1 1 (7.14%) QA
1 1 (7.14%) Sarbanes-Oxley
System Software
1 8 (57.14%) Active Directory
2 1 (7.14%) Hyper-V
Systems Management
1 1 (7.14%) Backup Exec
Vendors
1 2 (14.29%) Citrix
2 1 (7.14%) Acronis
2 1 (7.14%) Cisco
2 1 (7.14%) Microsoft
2 1 (7.14%) Oracle
2 1 (7.14%) ServiceNow
2 1 (7.14%) Veeam
2 1 (7.14%) VMware