The median annual salary for a 2nd Line Support Manager was £43,000 in advertised job vacancies during the 3 months to 23 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Manager
UK
3 months to
23 Jun 2017
Same period 2016 Same period 2015
Rank 856 902 973
Rank change year-on-year +46 +71  
Permanent jobs requiring a 2nd Line Support Manager 14 11 15
As % of all permanent IT jobs advertised in the UK 0.016% 0.011% 0.014%
As % of the Job Titles category 0.016% 0.012% 0.014%
Number of salaries quoted 11 11 14
Median salary £43,000 £42,500 £41,000
Median salary % change year-on-year +1.17% +3.65%  
90% offered a salary of more than £36,000 £33,000 £32,500
10% offered a salary of more than £55,000 £75,000 £69,500
UK excluding London median salary £38,500 £30,000 £45,000
% change year-on-year +28.33% -33.33%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 85523 94943 107102
As % of all permanent IT job vacancies advertised in the UK 95.96% 96.54% 96.59%
Number of salaries quoted 69945 79998 88268
Median salary £46,250 £47,500 £45,000
Median salary % change year-on-year -2.63% +5.55%  
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £74,000 £70,000 £71,000
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

2nd Line Support Manager
Job Vacancy Trend

The job posting trend of jobs advertised that featured 2nd Line Support Manager in the job title.

Job vacancy trend for 2nd Line Support Manager in the UK

2nd Line Support Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Manager.

Salary trend for 2nd Line Support Manager in the UK

2nd Line Support Manager
Salary Histogram

The salary distribution of IT jobs citing 2nd Line Support Manager over the 3 months to 23 June 2017.

Salary histogram for 2nd Line Support Manager in the UK

2nd Line Support Manager
Top 13 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Manager within the UK over the 3 months to 23 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +55 14 £43,000 +1.17% 1
London +16 9 £52,500 +10.52% 1
City of London +21 4 £55,000 -8.33%
South East +56 3 £36,250 +20.83%
Surrey - 2 £36,000 -
East of England - 1 £40,500 -
West Midlands - 1 £41,500 -
Coventry - 1 £41,500 -
Hertfordshire - 1 £40,500 -
Buckinghamshire - 1 £36,500 -
Watford - 1 £40,500 -
Staines - 1 £36,000 -
Milton Keynes - 1 £36,500 -

2nd Line Support Manager Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 23 June 2017, 2nd Line Support Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 2nd Line Support Manager in the job title.

1 9 (56.25%) Windows
2 7 (43.75%) Microsoft
3 5 (31.25%) ITIL
3 5 (31.25%) People Management
4 4 (25.00%) Law
5 3 (18.75%) Continuous Improvement
5 3 (18.75%) Service Management
5 3 (18.75%) Service Delivery
5 3 (18.75%) Active Directory
5 3 (18.75%) Microsoft Office
5 3 (18.75%) SLA
5 3 (18.75%) Coaching
6 2 (12.50%) BYOD
6 2 (12.50%) iManage
6 2 (12.50%) Windows Server
6 2 (12.50%) Consumerization
6 2 (12.50%) Linux
6 2 (12.50%) Citrix
6 2 (12.50%) ITIL Certification
6 2 (12.50%) Practice Management
6 2 (12.50%) Legal
6 2 (12.50%) Degree
6 2 (12.50%) Smartphone
6 2 (12.50%) Document Management
6 2 (12.50%) MS Exchange
7 1 (6.25%) Marketing
7 1 (6.25%) Google
7 1 (6.25%) CCENT
7 1 (6.25%) Android
7 1 (6.25%) Windows Server 2008

2nd Line Support Manager Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (12.50%) MS Exchange
2 1 (6.25%) Exchange Server 2007
2 1 (6.25%) Exchange Server 2010
2 1 (6.25%) Exchange Server 2013
Applications
1 3 (18.75%) Microsoft Office
Cloud Services
1 1 (6.25%) G Suite
1 1 (6.25%) Microsoft Azure
1 1 (6.25%) Office 365
Communications & Networking
1 1 (6.25%) Firewall
General
1 4 (25.00%) Law
2 2 (12.50%) Legal
3 1 (6.25%) Advertising
3 1 (6.25%) Finance
3 1 (6.25%) Marketing
Miscellaneous
1 2 (12.50%) BYOD
1 2 (12.50%) Smartphone
2 1 (6.25%) Analytical Skills
Operating Systems
1 9 (56.25%) Windows
2 2 (12.50%) Linux
2 2 (12.50%) Windows Server
3 1 (6.25%) Android
3 1 (6.25%) Apple iOS
3 1 (6.25%) Windows 7
3 1 (6.25%) Windows Server 2008
3 1 (6.25%) Windows Server 2012
Processes & Methodologies
1 5 (31.25%) ITIL
1 5 (31.25%) People Management
2 3 (18.75%) Coaching
2 3 (18.75%) Continuous Improvement
2 3 (18.75%) Service Delivery
2 3 (18.75%) Service Management
3 2 (12.50%) Consumerization
3 2 (12.50%) Document Management
3 2 (12.50%) Practice Management
4 1 (6.25%) Application Packaging
4 1 (6.25%) Cybersecurity
4 1 (6.25%) Expense Management
4 1 (6.25%) IT Strategy
4 1 (6.25%) Mentoring
4 1 (6.25%) Patch Management
4 1 (6.25%) Performance Management
4 1 (6.25%) Problem Management
4 1 (6.25%) Project Management
4 1 (6.25%) Resource Allocation
4 1 (6.25%) Security Patching
Qualifications
1 2 (12.50%) Degree
1 2 (12.50%) ITIL Certification
2 1 (6.25%) CCENT
2 1 (6.25%) MCSA
2 1 (6.25%) Microsoft Certification
Quality Assurance & Compliance
1 3 (18.75%) SLA
2 1 (6.25%) ISO/IEC 20000
2 1 (6.25%) QA
2 1 (6.25%) Sarbanes-Oxley
System Software
1 3 (18.75%) Active Directory
2 1 (6.25%) Hyper-V
Systems Management
1 1 (6.25%) Backup Exec
Vendors
1 7 (43.75%) Microsoft
2 2 (12.50%) Citrix
2 2 (12.50%) iManage
3 1 (6.25%) Acronis
3 1 (6.25%) Cisco
3 1 (6.25%) Google
3 1 (6.25%) Oracle
3 1 (6.25%) SAP
3 1 (6.25%) ServiceNow
3 1 (6.25%) Veeam
3 1 (6.25%) VMware
London
Hays London City Cheapside
Salary: £30000.00 - £35000.00 per annum + Benifits
Posted: 10 days ago