ITIL (Information Technology Infrastructure Library)
UK

The following table provides summary statistics for permanent job vacancies with a requirement for ITIL skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITIL over the 6 months to 2 December 2023 with a comparison to the same period in the previous 2 years.

6 months to
2 Dec 2023
Same period 2022 Same period 2021
Rank 35 56 68
Rank change year-on-year +21 +12 -17
Permanent jobs citing ITIL 3,529 6,801 5,837
As % of all permanent jobs advertised in the UK 6.61% 5.43% 4.51%
As % of the Processes & Methodologies category 7.03% 5.67% 4.73%
Number of salaries quoted 2,788 5,068 4,718
10th Percentile £29,440 £28,000 £26,175
25th Percentile £36,750 £36,250 £33,750
Median annual salary (50th Percentile) £52,500 £50,000 £47,000
Median % change year-on-year +5.00% +6.38% -1.05%
75th Percentile £67,500 £63,750 £63,750
90th Percentile £82,500 £78,750 £77,500
UK excluding London median annual salary £47,500 £45,000 £42,500
% change year-on-year +5.56% +5.88% -

All Process and Methodology Skills
UK

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 50,205 119,980 123,470
As % of all permanent jobs advertised in the UK 94.09% 95.73% 95.46%
Number of salaries quoted 36,305 73,101 82,277
10th Percentile £32,500 £34,500 £32,500
25th Percentile £43,750 £45,000 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £60,000
Median % change year-on-year - - +9.09%
75th Percentile £80,000 £82,000 £77,500
90th Percentile £99,000 £100,000 £95,000
UK excluding London median annual salary £52,500 £53,000 £50,000
% change year-on-year -0.94% +6.00% +4.17%

ITIL
Job Vacancy Trend

Job postings citing ITIL as a proportion of all IT jobs advertised.

Job vacancy trend for ITIL in the UK

ITIL
Salary Trend

3-month moving average salary quoted in jobs citing ITIL.

Salary trend for ITIL in the UK

ITIL
Salary Histogram

Salary distribution for jobs citing ITIL over the 6 months to 2 December 2023.

Salary histogram for ITIL in the UK

ITIL
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL within the UK over the 6 months to 2 December 2023. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +23 3,170 £52,500 +5.00% 1,067
UK excluding London +12 2,321 £47,500 +5.56% 803
Work from Home +20 1,351 £54,500 +9.00% 782
London +31 1,048 £62,500 +8.70% 307
South East +22 670 £52,500 +16.67% 202
North of England +11 541 £42,500 - 226
Midlands +9 362 £47,500 -0.23% 130
South West +8 327 £47,500 +5.56% 116
West Midlands +13 319 £47,500 -3.61% 82
Yorkshire +19 297 £39,000 -13.33% 70
North West -2 208 £46,033 +8.95% 130
East of England +7 163 £50,000 +14.61% 70
Scotland +14 131 £50,000 +5.26% 62
Wales +7 124 £37,250 -11.91% 10
East Midlands -48 43 £49,990 +11.09% 48
North East +9 37 £35,500 -11.25% 28
Northern Ireland +16 9 £42,500 +54.55% 3
Channel Islands - 1 £45,000 -

ITIL
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 203 (5.75%) SharePoint
2 113 (3.20%) MS Exchange
3 83 (2.35%) WebLogic
4 77 (2.18%) Confluence
5 54 (1.53%) IIS
6 16 (0.45%) WebSphere
7 14 (0.40%) WebSphere Application Server
8 12 (0.34%) Apache
8 12 (0.34%) CMS
9 10 (0.28%) Tomcat
10 8 (0.23%) nginx
11 5 (0.14%) ArcGIS
11 5 (0.14%) Oracle Workflow
12 4 (0.11%) ArcSDE
12 4 (0.11%) Exchange Server 2010
13 3 (0.085%) Exchange Server 2013
13 3 (0.085%) Skype for Business
14 2 (0.057%) IBM HTTP Server
14 2 (0.057%) OpenStack
15 1 (0.028%) SAS
Applications
1 274 (7.76%) Microsoft Office
2 76 (2.15%) Microsoft Excel
3 41 (1.16%) Microsoft PowerPoint
4 15 (0.43%) MS Visio
5 8 (0.23%) Trello
6 7 (0.20%) Microsoft Project
7 4 (0.11%) Autodesk Inventor
8 2 (0.057%) AutoCAD
9 1 (0.028%) Acrobat
9 1 (0.028%) Photoshop
9 1 (0.028%) ProjectWise
9 1 (0.028%) Revit
9 1 (0.028%) SketchUp
Business Applications
1 65 (1.84%) Dynamics CRM
2 41 (1.16%) Oracle ERP
2 41 (1.16%) Remedy ITSM
3 35 (0.99%) PlanetPress Connect
4 17 (0.48%) Fidessa
4 17 (0.48%) Sparx Enterprise Architect
5 15 (0.43%) SAP S/4HANA
6 10 (0.28%) Dynamics NAV
7 6 (0.17%) SAP Business One
8 5 (0.14%) BusinessWorks
9 4 (0.11%) Oracle EBS R12
9 4 (0.11%) SAP CO
9 4 (0.11%) SAP FI
9 4 (0.11%) SAP FI/CO
9 4 (0.11%) SAP Oil and Gas
10 3 (0.085%) Primavera
10 3 (0.085%) Salesforce CRM
10 3 (0.085%) SAP MM
10 3 (0.085%) SAP PM
10 3 (0.085%) SAP PS
Cloud Services
1 1,037 (29.39%) Azure
2 1,008 (28.56%) Microsoft 365
3 329 (9.32%) AWS
4 271 (7.68%) Entra ID
5 211 (5.98%) SaaS
6 137 (3.88%) IaaS
7 129 (3.66%) Power Platform
8 119 (3.37%) PaaS
9 84 (2.38%) Azure DevOps
10 65 (1.84%) OneDrive
11 55 (1.56%) Azure Monitor
12 52 (1.47%) GCP
13 48 (1.36%) PowerApps
14 47 (1.33%) Cloud Computing
15 42 (1.19%) Dynamics 365
15 42 (1.19%) Power Automate
16 36 (1.02%) FinancialForce
17 35 (0.99%) WhatsApp
18 32 (0.91%) Mimecast
19 28 (0.79%) Azure Storage
Communications & Networking
1 460 (13.03%) Firewall
2 328 (9.29%) DNS
3 292 (8.27%) DHCP
4 280 (7.93%) VPN
5 276 (7.82%) WAN
6 231 (6.55%) LAN
7 168 (4.76%) Wireless
8 157 (4.45%) TCP/IP
9 133 (3.77%) Network Security
10 127 (3.60%) SAN
11 118 (3.34%) Wi-Fi
12 91 (2.58%) SD-WAN
13 84 (2.38%) VLAN
14 82 (2.32%) BGP
15 79 (2.24%) Internet
15 79 (2.24%) MPLS
16 70 (1.98%) VoIP
17 69 (1.96%) OSPF
18 64 (1.81%) Cisco ASA
19 58 (1.64%) SSL
Database & Business Intelligence
1 286 (8.10%) SQL Server
2 85 (2.41%) Elasticsearch
3 74 (2.10%) Data Warehouse
4 68 (1.93%) Power BI
5 63 (1.79%) Amazon RDS
6 48 (1.36%) Oracle Reports
7 33 (0.94%) MySQL
8 29 (0.82%) Oracle Database
9 27 (0.77%) SQL Server Integration Services
10 23 (0.65%) Relational Database
11 20 (0.57%) Metadata
11 20 (0.57%) SQL Server Reporting Services
12 16 (0.45%) DynamoDB
12 16 (0.45%) PostgreSQL
13 15 (0.43%) GIS
14 14 (0.40%) BusinessObjects
14 14 (0.40%) BusinessObjects Business Intelligence
15 11 (0.31%) MongoDB
15 11 (0.31%) Oracle Database 12c
16 10 (0.28%) Azure SQL Database
Development Applications
1 215 (6.09%) JIRA
2 41 (1.16%) Sonatype Nexus
3 40 (1.13%) Git
4 38 (1.08%) SQL Server Management Studio (SSMS)
5 35 (0.99%) GitLab
6 21 (0.60%) Team Foundation Server
7 18 (0.51%) MSI
8 16 (0.45%) AdminStudio
8 16 (0.45%) InstallShield
9 15 (0.43%) Jenkins
10 14 (0.40%) Oracle APEX
11 11 (0.31%) Artifactory
11 11 (0.31%) Axure RP
12 9 (0.26%) Bitbucket
12 9 (0.26%) IBM UrbanCode
13 8 (0.23%) ScriptRunner
14 7 (0.20%) Visual Studio Code
15 5 (0.14%) SonarQube
16 4 (0.11%) Postman
16 4 (0.11%) SoapUI
General
1 1,237 (35.05%) Social Skills
2 777 (22.02%) Finance
3 477 (13.52%) Analytical Skills
4 178 (5.04%) Public Sector
5 176 (4.99%) Organisational Skills
6 170 (4.82%) Manufacturing
7 148 (4.19%) Banking
8 144 (4.08%) Inclusion and Diversity
9 141 (4.00%) Retail
10 136 (3.85%) Law
11 129 (3.66%) Legal
12 118 (3.34%) Presentation Skills
13 98 (2.78%) Telecoms
14 79 (2.24%) Influencing Skills
15 78 (2.21%) Back Office
16 46 (1.30%) Local Government
17 41 (1.16%) Documentation Skills
18 29 (0.82%) Marketing
19 27 (0.77%) Financial Institution
20 18 (0.51%) Advertising
Job Titles
1 804 (22.78%) Analyst
2 467 (13.23%) Senior
3 404 (11.45%) Support Analyst
4 292 (8.27%) Service Manager
5 281 (7.96%) Support Engineer
6 274 (7.76%) Applications Support
7 270 (7.65%) IT Manager
8 264 (7.48%) Lead
9 234 (6.63%) IT Support
10 227 (6.43%) Infrastructure Engineer
11 221 (6.26%) Applications Support Analyst
12 195 (5.53%) IT Analyst
13 181 (5.13%) Service Analyst
14 134 (3.80%) IT Engineer
14 134 (3.80%) Network Engineer
15 132 (3.74%) Consultant
16 115 (3.26%) Delivery Manager
17 111 (3.15%) Architect
17 111 (3.15%) IT Support Analyst
18 108 (3.06%) Senior Analyst
Libraries, Frameworks & Software Standards
1 110 (3.12%) .NET
2 90 (2.55%) J2EE
3 86 (2.44%) Spring
4 83 (2.35%) Java EE
5 67 (1.90%) Web Services
6 56 (1.59%) HTML
7 49 (1.39%) REST
8 48 (1.36%) CSS
8 48 (1.36%) XML
9 40 (1.13%) SOAP
10 39 (1.11%) Oracle Fusion
11 32 (0.91%) LDAP
12 28 (0.79%) Middleware
13 27 (0.77%) Ajax
14 24 (0.68%) .NET Framework
15 22 (0.62%) FIX Protocol
16 21 (0.60%) ASP.NET
17 20 (0.57%) ARM Templates
18 19 (0.54%) YAML
19 18 (0.51%) SAML
Miscellaneous
1 303 (8.59%) Data Centre
2 204 (5.78%) Self-Motivation
3 203 (5.75%) Management Information System
4 96 (2.72%) CMDB
5 90 (2.55%) Onboarding
6 89 (2.52%) Enterprise Software
7 82 (2.32%) Driving Licence
8 71 (2.01%) Product Ownership
9 68 (1.93%) Virtual Team
10 52 (1.47%) PKI
11 41 (1.16%) NHS
12 37 (1.05%) Public Cloud
13 35 (0.99%) Video Conferencing
14 31 (0.88%) iPhone
15 25 (0.71%) Analytical Mindset
16 24 (0.68%) EFT
16 24 (0.68%) Private Cloud
17 23 (0.65%) Clustering
18 22 (0.62%) Data Protection Act
19 20 (0.57%) Security Operations Centre
Operating Systems
1 1,146 (32.47%) Windows
2 481 (13.63%) Windows Server
3 372 (10.54%) Windows 10
4 205 (5.81%) Linux
5 153 (4.34%) Unix
6 135 (3.83%) Windows Server 2016
7 120 (3.40%) Windows Server 2019
8 110 (3.12%) Android
9 94 (2.66%) Windows Server 2012
10 69 (1.96%) Windows 7
11 43 (1.22%) Windows Server 2008
12 38 (1.08%) Mac OS
13 35 (0.99%) Apple iOS
13 35 (0.99%) Ubuntu
14 33 (0.94%) Windows Server 2003
15 31 (0.88%) CentOS
15 31 (0.88%) Red Hat Enterprise Linux
16 21 (0.60%) Windows NT
17 20 (0.57%) Windows 8
18 15 (0.43%) Windows XP
Processes & Methodologies
1 1,034 (29.30%) Service Management
2 793 (22.47%) Problem-Solving
3 655 (18.56%) Customer Service
4 634 (17.97%) ITSM
5 612 (17.34%) Agile
6 602 (17.06%) Service Delivery
7 455 (12.89%) Project Management
8 410 (11.62%) Change Management
9 369 (10.46%) Incident Management
10 325 (9.21%) Problem Management
11 317 (8.98%) Infrastructure Engineering
12 274 (7.76%) Continuous Improvement
13 253 (7.17%) DevOps
14 245 (6.94%) Roadmaps
14 245 (6.94%) Stakeholder Management
15 206 (5.84%) Mentoring
16 201 (5.70%) PRINCE2
17 199 (5.64%) Actionable Insight
18 195 (5.53%) Project Delivery
19 192 (5.44%) Cybersecurity
Programming Languages
1 459 (13.01%) PowerShell
2 353 (10.00%) SQL
3 139 (3.94%) Java
4 133 (3.77%) Python
5 110 (3.12%) C#
6 85 (2.41%) Bash
7 83 (2.35%) JavaScript
8 74 (2.10%) Shell Script
9 53 (1.50%) T-SQL
10 48 (1.36%) PL/SQL
11 40 (1.13%) VB
12 31 (0.88%) Perl
13 26 (0.74%) VBScript
14 25 (0.71%) Bicep
15 16 (0.45%) PHP
16 15 (0.43%) C
17 14 (0.40%) Ruby
18 10 (0.28%) C++
18 10 (0.28%) Kusto Query Language
19 9 (0.26%) TypeScript
Qualifications
1 721 (20.43%) Degree
2 518 (14.68%) Security Cleared
3 377 (10.68%) SC Cleared
4 345 (9.78%) ITIL Certification
5 191 (5.41%) Microsoft Certification
6 180 (5.10%) Cisco Certification
7 153 (4.34%) DV Cleared
8 127 (3.60%) CCNA
9 102 (2.89%) ITIL Foundation Certificate
10 96 (2.72%) Azure Certification
11 82 (2.32%) CCNP
12 68 (1.93%) Computer Science Degree
13 64 (1.81%) MCSE
14 61 (1.73%) A+ Certification
15 58 (1.64%) Master's Degree
16 51 (1.45%) BPSS Clearance
17 43 (1.22%) MCSA
18 40 (1.13%) MCP
19 38 (1.08%) Network+ Certification
20 36 (1.02%) HNC
Quality Assurance & Compliance
1 399 (11.31%) SLA
2 159 (4.51%) ISO/IEC 27001
3 96 (2.72%) NIST
4 82 (2.32%) GDPR
5 78 (2.21%) COBIT
6 70 (1.98%) Cyber Essentials
7 69 (1.96%) QA
8 61 (1.73%) Sarbanes-Oxley
9 25 (0.71%) ISO/IEC 20000
10 21 (0.60%) PCI DSS
11 20 (0.57%) ISO 9001
12 18 (0.51%) Data Quality
13 16 (0.45%) Cyber Essentials PLUS
13 16 (0.45%) PMO
14 12 (0.34%) GRC
15 11 (0.31%) NCSC
16 10 (0.28%) ISO 22301
17 8 (0.23%) Accessibility
17 8 (0.23%) ITGC
18 5 (0.14%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
System Software
1 907 (25.70%) Active Directory
2 321 (9.10%) VMware Infrastructure
3 164 (4.65%) Hyper-V
4 83 (2.35%) VMware ESXi
5 61 (1.73%) Virtual Desktop
6 53 (1.50%) Virtual Machines
7 47 (1.33%) Docker
7 47 (1.33%) Firmware
8 45 (1.28%) vSphere
9 29 (0.82%) XenApp
10 19 (0.54%) Microsoft App-V
11 17 (0.48%) VMware NSX
11 17 (0.48%) XenDesktop
12 13 (0.37%) vCloud
13 11 (0.31%) BitLocker
14 10 (0.28%) Terminal Server
15 9 (0.26%) Terminal Services
15 9 (0.26%) VMware Workstation
16 7 (0.20%) Virtual Servers
17 6 (0.17%) VirtualBox
Systems Management
1 337 (9.55%) SCCM
2 252 (7.14%) Microsoft Intune
3 102 (2.89%) Single Sign-On
4 93 (2.64%) FortiGate
5 85 (2.41%) Ansible
5 85 (2.41%) SCOM
6 83 (2.35%) OpenSSO
7 75 (2.13%) WSUS
8 65 (1.84%) Kubernetes
9 64 (1.81%) Terraform
10 45 (1.28%) Active Directory Federation Services
11 40 (1.13%) vCenter Server
12 29 (0.82%) AirWatch
13 24 (0.68%) HP UCMDB
14 22 (0.62%) SCVMM
15 16 (0.45%) Packer
16 14 (0.40%) Grafana
16 14 (0.40%) Jamf Pro
16 14 (0.40%) Sysprep
17 13 (0.37%) Failover Clustering
Vendors
1 1,257 (35.62%) Microsoft
2 485 (13.74%) VMware
3 456 (12.92%) ServiceNow
4 379 (10.74%) Cisco
5 264 (7.48%) Oracle
6 197 (5.58%) Citrix
7 161 (4.56%) Remedy
8 159 (4.51%) HP
9 126 (3.57%) Dell
10 118 (3.34%) Meraki
11 94 (2.66%) Veeam
12 93 (2.64%) CheckPoint
13 85 (2.41%) Apple
14 81 (2.30%) Palo Alto
15 68 (1.93%) BMC
16 62 (1.76%) Juniper
16 62 (1.76%) SAP
17 59 (1.67%) Bloomberg
17 59 (1.67%) Fortinet
18 58 (1.64%) Salesforce