Period
to 23 May 2019

The following table provides summary statistics for permanent job vacancies with a requirement for ITIL skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITIL over the 6 months to 23 May 2019 with a comparison to the same period in the previous 2 years.

IT Infrastructure Library (ITIL)
UK
6 months to
23 May 2019
Same period 2018 Same period 2017
Rank 30 32 27
Rank change year-on-year +2 -5 -5
Permanent jobs citing ITIL 10,121 12,049 12,462
As % of all permanent IT jobs advertised in the UK 7.03% 7.01% 7.37%
As % of the Processes & Methodologies category 7.66% 7.63% 8.05%
Number of salaries quoted 7,540 9,264 9,648
UK median annual salary £44,825 £45,000 £43,500
Median salary % change year-on-year -0.39% +3.45% -2.25%
10th Percentile £25,000 £24,750 £24,500
90th Percentile £72,500 £73,750 £72,500
UK excluding London median annual salary £42,500 £42,500 £40,000
% change year-on-year - +6.25% -

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 132,159 157,888 154,780
As % of all permanent IT jobs advertised in the UK 91.76% 91.87% 91.48%
Number of salaries quoted 103,299 127,202 126,944
UK median annual salary £52,500 £50,000 £47,500
Median salary % change year-on-year +5.00% +5.26% -
10th Percentile £30,000 £29,250 £27,750
90th Percentile £85,000 £82,500 £78,750
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

ITIL
Job Vacancy Trend

Job postings citing ITIL as a percentage of all IT jobs advertised.

Job vacancy trend for ITIL in the UK

ITIL
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITIL.

Salary trend for ITIL in the UK

ITIL
Salary Histogram

The salary distribution of IT jobs citing ITIL over the 6 months to 23 May 2019.

Salary histogram for ITIL in the UK

ITIL
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL within the UK over the 6 months to 23 May 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +2 9,463 £45,000 - 257
UK excluding London +3 6,778 £42,500 - 194
London -1 3,096 £50,000 -3.85% 73
South East +3 2,072 £45,000 - 45
North of England +5 1,533 £37,500 -3.85% 52
Midlands -1 1,365 £42,500 +1.19% 50
West Midlands +3 996 £42,500 - 33
North West +7 776 £42,500 +8.97% 24
South West -11 702 £39,500 -1.25% 18
East of England +6 664 £43,250 -3.89% 19
Yorkshire -2 585 £37,500 - 22
East Midlands -1 366 £36,520 -12.00% 17
Scotland +1 294 £40,000 -5.88% 3
North East +18 171 £34,500 -13.75% 6
Wales -15 119 £40,000 +14.61% 4
Northern Ireland -1 57 £23,000 -38.67% 2
Isle of Man - 8 £45,000 - 1

For the 6 months to 23 May 2019, IT jobs citing ITIL also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ITIL.

1 3,653 (36.09%) Windows
2 3,347 (33.07%) Microsoft
3 2,536 (25.06%) Active Directory
4 2,244 (22.17%) Service Management
5 1,888 (18.65%) Finance
6 1,756 (17.35%) VMware
7 1,736 (17.15%) Service Delivery
8 1,663 (16.43%) Office 365
8 1,663 (16.43%) Windows Server
9 1,562 (15.43%) Problem-Solving
10 1,540 (15.22%) SQL
11 1,462 (14.45%) Cisco
12 1,455 (14.38%) SLA
13 1,440 (14.23%) Agile Software Development
14 1,415 (13.98%) Microsoft Azure
15 1,345 (13.29%) Degree
16 1,304 (12.88%) Project Management
17 1,241 (12.26%) Firewall
18 1,224 (12.09%) ITSM
19 1,222 (12.07%) ITIL Certification
20 1,195 (11.81%) Microsoft Office
21 1,190 (11.76%) ITIL V3
22 1,186 (11.72%) Linux
22 1,186 (11.72%) Change Management
23 1,123 (11.10%) Analytical Skills
24 1,067 (10.54%) VMware Infrastructure
25 1,061 (10.48%) PRINCE2
26 1,060 (10.47%) Citrix
27 994 (9.82%) Incident Management
28 967 (9.55%) Microsoft Certification

ITIL
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 707 (6.99%) MS Exchange
2 677 (6.69%) SharePoint
3 314 (3.10%) IIS
4 303 (2.99%) Skype for Business
5 231 (2.28%) Exchange Server 2010
6 206 (2.04%) Apache
7 200 (1.98%) Exchange Server 2013
8 126 (1.24%) Confluence
9 110 (1.09%) Tomcat
10 99 (0.98%) Exchange Server 2007
11 86 (0.85%) Blackberry Enterprise Server
12 65 (0.64%) IBM Notes
13 64 (0.63%) CMS
14 62 (0.61%) BizTalk Server
15 51 (0.50%) WebLogic
16 47 (0.46%) WebSphere
17 43 (0.42%) Elasticsearch
18 39 (0.39%) WordPress
19 37 (0.37%) Exchange Server 2003
20 36 (0.36%) SharePoint 2010
Applications
1 1,195 (11.81%) Microsoft Office
2 405 (4.00%) Microsoft Excel
3 199 (1.97%) Microsoft PowerPoint
4 160 (1.58%) MS Visio
5 103 (1.02%) Microsoft Project
6 17 (0.17%) InfoPath
7 15 (0.15%) Acrobat
7 15 (0.15%) CATIA
7 15 (0.15%) Spreadsheet
8 5 (0.049%) Adobe XD
8 5 (0.049%) AutoCAD
8 5 (0.049%) UXPin
9 2 (0.020%) 3ds Max
9 2 (0.020%) Adobe Premiere
9 2 (0.020%) Chatbot
9 2 (0.020%) MicroStation
9 2 (0.020%) Open Workbench
9 2 (0.020%) Revit
9 2 (0.020%) SPSS
10 1 (0.010%) Windchill
Business Applications
1 125 (1.24%) Remedy ITSM
2 86 (0.85%) Dynamics CRM
3 47 (0.46%) Dynamics AX
4 33 (0.33%) SAP SD
5 27 (0.27%) Elite 3E
6 24 (0.24%) Oracle EBS
7 18 (0.18%) Carpe Diem
8 17 (0.17%) Dynamics GP
8 17 (0.17%) SAP MM
9 16 (0.16%) NetSuite
9 16 (0.16%) Oracle ERP
10 14 (0.14%) Oracle Procure-to-Pay
11 13 (0.13%) SAP CO
11 13 (0.13%) SAP FI
11 13 (0.13%) SAP FI/CO
12 12 (0.12%) Salesforce.com CRM
12 12 (0.12%) SAP Hybris
13 11 (0.11%) Dynamics NAV
13 11 (0.11%) SAP Oil and Gas
13 11 (0.11%) SAP SRM
Cloud Services
1 1,663 (16.43%) Office 365
2 1,415 (13.98%) Microsoft Azure
3 745 (7.36%) Amazon AWS
4 350 (3.46%) SaaS
5 200 (1.98%) IaaS
6 180 (1.78%) Azure Active Directory
7 132 (1.30%) Power Platform
8 117 (1.16%) PaaS
9 114 (1.13%) Google Cloud Platform
10 83 (0.82%) Cloud Computing
11 71 (0.70%) OneDrive
12 69 (0.68%) AWS CloudFormation
13 60 (0.59%) Mimecast
14 59 (0.58%) Azure Stack
15 44 (0.43%) Dynamics 365
16 32 (0.32%) Amazon EC2
17 29 (0.29%) Slack
18 27 (0.27%) PowerApps
19 25 (0.25%) Virtual Private Cloud
20 23 (0.23%) Amazon S3
Communications & Networking
1 1,241 (12.26%) Firewall
2 886 (8.75%) DNS
3 862 (8.52%) WAN
4 820 (8.10%) LAN
5 662 (6.54%) DHCP
6 566 (5.59%) TCP/IP
7 492 (4.86%) SAN
8 450 (4.45%) VPN
9 417 (4.12%) VoIP
10 389 (3.84%) Wireless
11 380 (3.75%) Internet
12 361 (3.57%) Skype
13 330 (3.26%) Network Security
14 226 (2.23%) VLAN
15 213 (2.10%) MPLS
16 183 (1.81%) Cisco ASA
17 174 (1.72%) Wi-Fi
18 133 (1.31%) OSPF
19 132 (1.30%) Remote Desktop
20 125 (1.24%) BGP
Database & Business Intelligence
1 942 (9.31%) SQL Server
2 176 (1.74%) SQL Server Reporting Services
3 146 (1.44%) SQL Server Integration Services
4 143 (1.41%) Relational Database
5 139 (1.37%) MySQL
6 120 (1.19%) SQL Server 2012
7 119 (1.18%) SQL Server 2008
8 108 (1.07%) Data Warehouse
9 106 (1.05%) Power BI
10 101 (1.00%) Oracle Database
11 92 (0.91%) PostgreSQL
12 85 (0.84%) SQL Server 2016
13 77 (0.76%) Big Data
14 76 (0.75%) MongoDB
15 61 (0.60%) Azure SQL Database
16 60 (0.59%) SQL Server Analysis Services
17 58 (0.57%) Amazon RDS
18 57 (0.56%) Oracle Reports
19 54 (0.53%) BusinessObjects
20 51 (0.50%) RDBMS
Development Applications
1 315 (3.11%) JIRA
2 123 (1.22%) Git (software)
3 114 (1.13%) Jenkins
4 86 (0.85%) Visual Studio
5 76 (0.75%) Team Foundation Server
6 43 (0.42%) Visual Studio Team System
7 42 (0.41%) Atlassian Bamboo
8 40 (0.40%) Oracle Forms
8 40 (0.40%) Subversion
9 38 (0.38%) Bitbucket
10 32 (0.32%) TestRail
10 32 (0.32%) Zephyr
11 30 (0.30%) MSI
12 25 (0.25%) JUnit
13 22 (0.22%) Oracle APEX
14 21 (0.21%) TeamCity
15 20 (0.20%) Hudson
15 20 (0.20%) Maven
15 20 (0.20%) WinDbg
16 19 (0.19%) EasyMock
General
1 1,888 (18.65%) Finance
2 464 (4.58%) Telecoms
3 445 (4.40%) Retail
4 387 (3.82%) Banking
5 376 (3.72%) Legal
6 328 (3.24%) Law
7 177 (1.75%) Back Office
8 171 (1.69%) Manufacturing
9 166 (1.64%) Marketing
10 93 (0.92%) Advertising
11 71 (0.70%) Electronics
12 61 (0.60%) Publishing
13 55 (0.54%) Billing
14 50 (0.49%) German Language
15 49 (0.48%) Games
16 42 (0.41%) Aerospace
17 40 (0.40%) Investment Banking
18 39 (0.39%) Automotive
19 36 (0.36%) Pharmaceutical
20 35 (0.35%) Financial Institution
Job Titles
1 2,375 (23.47%) Analyst
2 941 (9.30%) Support Analyst
3 813 (8.03%) Service Manager
4 755 (7.46%) Support Engineer
5 707 (6.99%) Service Analyst
6 703 (6.95%) Infrastructure Engineer
7 564 (5.57%) IT Manager
8 554 (5.47%) Service Desk Analyst
9 539 (5.33%) Applications Support
10 497 (4.91%) IT Analyst
11 491 (4.85%) Architect
12 475 (4.69%) Consultant
13 466 (4.60%) IT Support
14 434 (4.29%) Delivery Manager
15 380 (3.75%) 2nd Line Support
16 373 (3.69%) Services Delivery Manager
17 347 (3.43%) Network Engineer
18 345 (3.41%) IT Engineer
19 297 (2.93%) Applications Support Analyst
20 290 (2.87%) Desktop Support
Libraries, Frameworks & Software Standards
1 328 (3.24%) .NET
2 288 (2.85%) Web Services
3 258 (2.55%) HTML
4 237 (2.34%) XML
5 173 (1.71%) CSS
6 105 (1.04%) REST
7 95 (0.94%) ASP.NET
8 86 (0.85%) Middleware
9 81 (0.80%) HTML5
10 76 (0.75%) SOAP
11 75 (0.74%) .NET Framework
11 75 (0.74%) JSON
12 73 (0.72%) AngularJS
13 69 (0.68%) Spring
14 59 (0.58%) LAMP
14 59 (0.58%) Software Packaging
15 58 (0.57%) jQuery
16 53 (0.52%) LDAP
17 35 (0.35%) Node.js
18 32 (0.32%) WebSphere MQ
Miscellaneous
1 1,123 (11.10%) Analytical Skills
2 894 (8.83%) Management Information System
3 873 (8.63%) Data Centre
4 537 (5.31%) Self-Motivation
5 179 (1.77%) Replication
6 175 (1.73%) Public Cloud
7 168 (1.66%) CMDB
8 167 (1.65%) User Experience
9 157 (1.55%) Enterprise Software
10 153 (1.51%) PKI
11 151 (1.49%) Driving Licence
12 148 (1.46%) Clustering
13 132 (1.30%) Video Conferencing
14 122 (1.21%) Virtual Team
15 121 (1.20%) Blackberry
16 110 (1.09%) Hybrid Cloud
17 100 (0.99%) Fat Client
17 100 (0.99%) Thin Client
18 97 (0.96%) iPhone
19 96 (0.95%) NHS
Operating Systems
1 3,653 (36.09%) Windows
2 1,663 (16.43%) Windows Server
3 1,186 (11.72%) Linux
4 836 (8.26%) Windows 10
5 779 (7.70%) Windows 7
6 655 (6.47%) Windows Server 2012
7 521 (5.15%) Unix
7 521 (5.15%) Windows Server 2008
8 210 (2.07%) Red Hat Enterprise Linux
9 157 (1.55%) Apple iOS
10 150 (1.48%) Windows 8
11 142 (1.40%) Windows Server 2003
12 135 (1.33%) CentOS
13 123 (1.22%) Android
14 114 (1.13%) Mac OS
15 93 (0.92%) Windows XP
16 60 (0.59%) AIX
17 48 (0.47%) Windows 2000
18 44 (0.43%) Mac OS X
19 39 (0.39%) Ubuntu
Processes & Methodologies
1 2,244 (22.17%) Service Management
2 1,736 (17.15%) Service Delivery
3 1,562 (15.43%) Problem-Solving
4 1,440 (14.23%) Agile Software Development
5 1,304 (12.88%) Project Management
6 1,224 (12.09%) ITSM
7 1,190 (11.76%) ITIL V3
8 1,186 (11.72%) Change Management
9 1,061 (10.48%) PRINCE2
10 994 (9.82%) Incident Management
11 855 (8.45%) Infrastructure Engineering
12 817 (8.07%) Problem Management
13 786 (7.77%) Stakeholder Management
14 758 (7.49%) Continuous Improvement
15 748 (7.39%) Information Security
16 623 (6.16%) DevOps
17 507 (5.01%) Mentoring
18 486 (4.80%) Disaster Recovery
19 423 (4.18%) Cybersecurity
20 422 (4.17%) Configuration Management
Programming Languages
1 1,540 (15.22%) SQL
2 938 (9.27%) PowerShell
3 396 (3.91%) Java
4 343 (3.39%) JavaScript
5 307 (3.03%) Python
6 239 (2.36%) C#
7 225 (2.22%) C
8 200 (1.98%) T-SQL
9 160 (1.58%) Bash Shell
10 142 (1.40%) Shell Script
11 122 (1.21%) PL/SQL
12 109 (1.08%) Perl
13 87 (0.86%) PHP
14 84 (0.83%) VBScript
15 58 (0.57%) Ruby
16 57 (0.56%) VB.NET
17 56 (0.55%) C++
18 52 (0.51%) VB
19 19 (0.19%) Groovy
19 19 (0.19%) RPG
Qualifications
1 1,345 (13.29%) Degree
2 1,222 (12.07%) ITIL Certification
3 967 (9.55%) Microsoft Certification
4 800 (7.90%) Security Cleared
5 794 (7.85%) Cisco Certification
6 565 (5.58%) MCSE
7 555 (5.48%) CCNA
8 481 (4.75%) SC Cleared
9 419 (4.14%) MCSA
10 371 (3.67%) CISSP
11 356 (3.52%) CCNP
12 322 (3.18%) MCP
13 259 (2.56%) ITIL Foundation Certificate
14 221 (2.18%) CISM
15 217 (2.14%) VMware Certified Professional (VCP)
16 206 (2.04%) DV Cleared
17 180 (1.78%) Computer Science Degree
18 160 (1.58%) ISEB
19 159 (1.57%) MCITP
20 137 (1.35%) PMI Certification
Quality Assurance & Compliance
1 1,455 (14.38%) SLA
2 626 (6.19%) ISO/IEC 27001
3 451 (4.46%) GDPR
4 298 (2.94%) QA
5 258 (2.55%) COBIT
6 205 (2.03%) PCI DSS
7 153 (1.51%) PMO
8 119 (1.18%) Cyber Essentials
8 119 (1.18%) ISO/IEC 20000
9 109 (1.08%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
10 95 (0.94%) Sarbanes-Oxley
11 92 (0.91%) ISO 9001
12 52 (0.51%) Cyber Essentials PLUS
13 43 (0.42%) Data Quality
14 41 (0.41%) HMG Security Policy Framework
15 39 (0.39%) ISO 22301
16 35 (0.35%) HIPAA
17 16 (0.16%) ISO/IEC 27005
18 15 (0.15%) ISO 31000
19 14 (0.14%) BS7799
System Software
1 2,536 (25.06%) Active Directory
2 1,067 (10.54%) VMware Infrastructure
3 701 (6.93%) Hyper-V
4 279 (2.76%) vSphere
5 273 (2.70%) XenApp
6 237 (2.34%) VMware ESXi
7 166 (1.64%) XenDesktop
8 143 (1.41%) Docker
9 126 (1.24%) Microsoft App-V
10 103 (1.02%) Virtual Servers
11 100 (0.99%) Virtual Machines
12 91 (0.90%) Firmware
13 65 (0.64%) BitLocker
14 49 (0.48%) VMware NSX
15 45 (0.44%) Terminal Server
16 38 (0.38%) Virtual Desktop
17 34 (0.34%) Terminal Services
18 33 (0.33%) Citrix Hypervisor
19 31 (0.31%) NFS
20 30 (0.30%) Microsoft Virtual Server
Systems Management
1 936 (9.25%) SCCM
2 247 (2.44%) SCOM
3 214 (2.11%) Puppet
4 187 (1.85%) Ansible
5 166 (1.64%) WSUS
6 132 (1.30%) Opscode Chef
7 121 (1.20%) Microsoft Intune
8 115 (1.14%) Nagios
9 109 (1.08%) SCVMM
10 85 (0.84%) Kubernetes
11 81 (0.80%) vCenter Server
12 73 (0.72%) SCOrch
12 73 (0.72%) Terraform
13 72 (0.71%) Microsoft Data Protection Manager
14 65 (0.64%) AirWatch
15 64 (0.63%) Backup Exec
15 64 (0.63%) Cisco CUCM
16 63 (0.62%) Failover Clustering
17 62 (0.61%) Microsoft Clustering
18 54 (0.53%) Single Sign-On
Vendors
1 3,347 (33.07%) Microsoft
2 1,756 (17.35%) VMware
3 1,462 (14.45%) Cisco
4 1,060 (10.47%) Citrix
5 684 (6.76%) ServiceNow
6 604 (5.97%) Oracle
7 533 (5.27%) HP
8 302 (2.98%) Remedy
9 297 (2.93%) SAP
10 267 (2.64%) IBM
11 250 (2.47%) Apple
12 238 (2.35%) Red Hat
13 232 (2.29%) Dell
13 232 (2.29%) SolarWinds
14 211 (2.08%) F5
15 208 (2.06%) Juniper
16 205 (2.03%) CheckPoint
17 188 (1.86%) Meraki
18 179 (1.77%) Veeam
19 167 (1.65%) Palo Alto