Period
to 3 March 2021

The following table provides summary statistics for permanent job vacancies with a requirement for ITIL skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITIL over the 6 months to 3 March 2021 with a comparison to the same period in the previous 2 years.

ITIL
UK
6 months to
3 Mar 2021
Same period 2020 Same period 2019
Rank 52 35 32
Rank change year-on-year -17 -3 -2
Permanent jobs citing ITIL 3,594 7,781 10,213
As % of all permanent jobs advertised in the UK 4.75% 6.37% 6.84%
As % of the Processes & Methodologies category 5.13% 6.92% 7.41%
Number of salaries quoted 3,269 6,386 7,912
Median annual salary £47,500 £45,000 £45,000
Median salary % change year-on-year +5.56% - -
10th Percentile £26,500 £25,000 £24,750
90th Percentile £80,000 £75,228 £72,500
UK excluding London median annual salary £43,000 £42,500 £42,500
% change year-on-year +1.18% - +6.25%

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 70,071 112,451 137,919
As % of all permanent IT jobs advertised in the UK 92.58% 92.04% 92.35%
Number of salaries quoted 54,831 90,161 110,278
Median annual salary £55,000 £53,500 £52,500
Median salary % change year-on-year +2.80% +1.90% +5.00%
10th Percentile £32,500 £30,750 £30,000
90th Percentile £90,000 £88,750 £85,000
UK excluding London median annual salary £48,500 £47,500 £45,000
% change year-on-year +2.11% +5.56% -

ITIL
Job Vacancy Trend

Job postings citing ITIL as a proportion of all IT jobs advertised.

Job vacancy trend for ITIL in the UK

ITIL
Salary Trend

3-month moving average salary quoted in jobs citing ITIL.

Salary trend for ITIL in the UK

ITIL
Salary Histogram

Salary distribution for jobs citing ITIL over the 6 months to 3 March 2021.

Salary histogram for ITIL in the UK

ITIL
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL within the UK over the 6 months to 3 March 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -16 3,310 £47,500 +5.56% 589
UK excluding London -10 2,465 £43,000 +1.18% 497
London -46 953 £60,000 +9.09% 128
South East -12 704 £50,000 +17.65% 112
North of England -18 548 £40,000 +3.04% 113
Midlands -7 543 £42,500 -5.56% 115
Work from Home -12 491 £52,500 -12.50% 103
West Midlands -9 346 £43,000 -9.47% 78
South West -10 300 £43,250 +7.52% 58
North West -25 246 £42,500 +14.00% 58
East of England +9 237 £45,000 +5.13% 63
Yorkshire -10 236 £38,375 -9.71% 47
East Midlands +1 196 £38,375 -10.76% 37
Scotland -27 91 £42,000 +5.00% 26
North East -12 66 £42,500 +24.09% 8
Wales -16 57 £45,000 +5.88% 6
Northern Ireland -3 6 £45,000 +25.00% 4

For the 6 months to 3 March 2021, IT jobs citing ITIL also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ITIL.

1 1,389 (38.65%) Microsoft
2 1,151 (32.03%) Windows
3 911 (25.35%) Service Management
4 898 (24.99%) Microsoft 365
5 896 (24.93%) Active Directory
6 844 (23.48%) Azure
7 671 (18.67%) VMware
8 665 (18.50%) Finance
9 632 (17.58%) Agile Software Development
10 593 (16.50%) Windows Server
11 529 (14.72%) Service Delivery
12 527 (14.66%) Problem-Solving
13 510 (14.19%) SLA
14 477 (13.27%) VMware Infrastructure
15 471 (13.11%) SQL
16 469 (13.05%) Firewall
17 434 (12.08%) ITIL Certification
18 433 (12.05%) Change Management
19 430 (11.96%) ITSM
20 415 (11.55%) PowerShell
21 408 (11.35%) Linux
22 405 (11.27%) AWS
23 404 (11.24%) DevOps
24 401 (11.16%) Cisco
25 380 (10.57%) Degree
26 371 (10.32%) Windows 10
27 365 (10.16%) Project Management
28 362 (10.07%) Microsoft Office
29 346 (9.63%) ITIL V3
30 329 (9.15%) Incident Management

ITIL
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 275 (7.65%) SharePoint
2 172 (4.79%) Confluence
3 154 (4.28%) MS Exchange
4 50 (1.39%) Skype for Business
5 48 (1.34%) IIS
6 40 (1.11%) Exchange Server 2013
7 34 (0.95%) Exchange Server 2010
8 32 (0.89%) Tomcat
9 24 (0.67%) CMS
10 22 (0.61%) Elasticsearch
11 20 (0.56%) OpenStack
12 18 (0.50%) Apache
13 13 (0.36%) Oracle SOA Suite
14 12 (0.33%) Drupal
15 10 (0.28%) SAS
15 10 (0.28%) WebLogic
15 10 (0.28%) WebSphere
16 8 (0.22%) Sitecore CMS
17 7 (0.19%) Exchange Server 2007
17 7 (0.19%) Liferay
Applications
1 362 (10.07%) Microsoft Office
2 104 (2.89%) Microsoft Excel
3 55 (1.53%) Microsoft PowerPoint
4 46 (1.28%) MS Visio
5 28 (0.78%) Microsoft Project
6 9 (0.25%) InVision
7 3 (0.083%) AutoCAD
8 2 (0.056%) Camtasia
8 2 (0.056%) SketchUp
9 1 (0.028%) GIMP
9 1 (0.028%) Photoshop
9 1 (0.028%) Snagit
9 1 (0.028%) SOLIDWORKS
9 1 (0.028%) Spreadsheet
Business Applications
1 54 (1.50%) Remedy ITSM
2 30 (0.83%) Dynamics CRM
3 18 (0.50%) NetSuite
4 13 (0.36%) Salesforce.com CRM
5 10 (0.28%) Oracle EBS
5 10 (0.28%) Siebel CRM
5 10 (0.28%) Sparx Enterprise Architect
5 10 (0.28%) Workfront
6 9 (0.25%) SAP S/4HANA
7 6 (0.17%) Remedy AR System
7 6 (0.17%) SAP GTS
8 5 (0.14%) Visualfiles
9 4 (0.11%) SAP ERP
10 3 (0.083%) Dynamics AX
10 3 (0.083%) Dynamics NAV
10 3 (0.083%) Maximo
10 3 (0.083%) Oracle Financials
10 3 (0.083%) Oracle Payables
10 3 (0.083%) Oracle Receivables
10 3 (0.083%) SAP SD
Cloud Services
1 898 (24.99%) Microsoft 365
2 844 (23.48%) Azure
3 405 (11.27%) AWS
4 165 (4.59%) Azure Active Directory
5 158 (4.40%) SaaS
6 145 (4.03%) PaaS
7 143 (3.98%) IaaS
8 103 (2.87%) Power Platform
9 65 (1.81%) Cloud Computing
10 50 (1.39%) GCP
11 42 (1.17%) OneDrive
12 38 (1.06%) Dynamics 365
13 30 (0.83%) Mimecast
14 28 (0.78%) PowerApps
15 26 (0.72%) G Suite
16 25 (0.70%) Amazon S3
16 25 (0.70%) AWS CloudFormation
17 24 (0.67%) Amazon EC2
18 22 (0.61%) Azure Data Factory
19 21 (0.58%) Azure ExpressRoute
Communications & Networking
1 469 (13.05%) Firewall
2 315 (8.76%) DNS
3 290 (8.07%) WAN
4 259 (7.21%) LAN
5 252 (7.01%) DHCP
6 249 (6.93%) VPN
7 188 (5.23%) TCP/IP
8 125 (3.48%) SAN
9 124 (3.45%) VLAN
10 115 (3.20%) Network Security
11 112 (3.12%) VoIP
12 101 (2.81%) OSPF
13 97 (2.70%) Skype
14 90 (2.50%) MPLS
14 90 (2.50%) Unified Communications
14 90 (2.50%) Wireless
15 69 (1.92%) Wi-Fi
16 63 (1.75%) BGP
17 61 (1.70%) Internet
18 56 (1.56%) IPv4
Database & Business Intelligence
1 318 (8.85%) SQL Server
2 71 (1.98%) Power BI
3 66 (1.84%) SQL Server Reporting Services
4 59 (1.64%) SQL Server Integration Services
5 47 (1.31%) MySQL
6 42 (1.17%) Data Warehouse
7 41 (1.14%) Amazon RDS
8 40 (1.11%) Relational Database
9 26 (0.72%) MongoDB
10 25 (0.70%) Azure SQL Database
10 25 (0.70%) Big Data
11 23 (0.64%) Data Lake
12 22 (0.61%) Oracle Database
13 17 (0.47%) Crystal Reports
14 15 (0.42%) Cosmos DB
14 15 (0.42%) OLAP
14 15 (0.42%) SQL Server 2012
14 15 (0.42%) SQL Server Analysis Services
15 10 (0.28%) BusinessObjects
15 10 (0.28%) Siebel EIM
Development Applications
1 238 (6.62%) JIRA
2 126 (3.51%) Git (software)
3 84 (2.34%) Jenkins
4 47 (1.31%) Maven
4 47 (1.31%) Subversion
5 39 (1.09%) Bitbucket
6 35 (0.97%) Gradle
7 23 (0.64%) Artifactory
8 22 (0.61%) Cucumber
9 20 (0.56%) GitLab
10 19 (0.53%) Selenium
11 18 (0.50%) Mocha
12 14 (0.39%) Team Foundation Server
13 12 (0.33%) Eclipse
14 10 (0.28%) JUnit
14 10 (0.28%) SQL Server Management Studio (SSMS)
15 9 (0.25%) Mockito
15 9 (0.25%) Rational Quality Manager
15 9 (0.25%) Rational Rhapsody
15 9 (0.25%) Rational Team Concert
General
1 665 (18.50%) Finance
2 182 (5.06%) Public Sector
3 145 (4.03%) Legal
4 137 (3.81%) Law
5 131 (3.64%) Telecoms
6 107 (2.98%) Banking
7 87 (2.42%) Retail
8 71 (1.98%) Manufacturing
9 59 (1.64%) Digital Economy
10 54 (1.50%) Marketing
11 35 (0.97%) Advertising
12 33 (0.92%) Local Government
13 29 (0.81%) Electronics
14 24 (0.67%) Billing
14 24 (0.67%) Games
15 23 (0.64%) Back Office
16 22 (0.61%) Aerospace
17 20 (0.56%) Automotive
17 20 (0.56%) German Language
18 18 (0.50%) French Language
Job Titles
1 702 (19.53%) Analyst
2 302 (8.40%) Service Manager
3 251 (6.98%) Support Analyst
4 229 (6.37%) Infrastructure Engineer
5 228 (6.34%) Architect
6 214 (5.95%) IT Manager
7 200 (5.56%) Service Analyst
8 191 (5.31%) Support Engineer
9 171 (4.76%) IT Engineer
10 165 (4.59%) IT Support
11 160 (4.45%) IT Analyst
12 159 (4.42%) Consultant
13 153 (4.26%) Applications Support
14 149 (4.15%) Service Desk Analyst
15 146 (4.06%) Delivery Manager
16 141 (3.92%) Team Leader
17 136 (3.78%) Service Delivery Manager
18 119 (3.31%) Network Engineer
19 115 (3.20%) Administrator
20 113 (3.14%) Developer
Libraries, Frameworks & Software Standards
1 164 (4.56%) Web Services
2 78 (2.17%) .NET
3 60 (1.67%) SOAP
4 49 (1.36%) HTML
5 48 (1.34%) XML
6 45 (1.25%) REST
7 42 (1.17%) CSS
8 32 (0.89%) LDAP
9 29 (0.81%) JSON
10 27 (0.75%) Middleware
10 27 (0.75%) Node.js
11 24 (0.67%) Spring
12 23 (0.64%) Ajax
13 22 (0.61%) React
14 21 (0.58%) RESTful
15 19 (0.53%) Elastic Stack
16 18 (0.50%) AngularJS
17 15 (0.42%) CSS3
17 15 (0.42%) JMS
18 14 (0.39%) ADO
Miscellaneous
1 324 (9.02%) Analytical Skills
2 260 (7.23%) Data Centre
3 258 (7.18%) Management Information System
4 168 (4.67%) Self-Motivation
5 97 (2.70%) Public Cloud
5 97 (2.70%) User Experience
6 86 (2.39%) CMDB
7 79 (2.20%) Driving Licence
8 56 (1.56%) Private Cloud
9 52 (1.45%) Hybrid Cloud
10 43 (1.20%) Cloud Native
11 40 (1.11%) Virtual Team
12 38 (1.06%) Enterprise Software
13 35 (0.97%) Replication
14 33 (0.92%) Client/Server
15 29 (0.81%) Smartphone
16 27 (0.75%) Cyberthreat
16 27 (0.75%) Video Conferencing
17 25 (0.70%) Clustering
18 24 (0.67%) PKI
Operating Systems
1 1,151 (32.03%) Windows
2 593 (16.50%) Windows Server
3 408 (11.35%) Linux
4 371 (10.32%) Windows 10
5 203 (5.65%) Windows Server 2012
6 201 (5.59%) Windows Server 2016
7 104 (2.89%) Windows Server 2008
8 99 (2.75%) Unix
9 97 (2.70%) Windows 7
10 90 (2.50%) Windows Server 2019
11 81 (2.25%) Red Hat Enterprise Linux
12 76 (2.11%) Android
13 60 (1.67%) CentOS
14 45 (1.25%) Mac OS X
15 42 (1.17%) Ubuntu
16 36 (1.00%) Mac OS
17 32 (0.89%) Apple iOS
18 26 (0.72%) Windows 8
19 16 (0.45%) Windows Server 2003
20 13 (0.36%) Solaris
Processes & Methodologies
1 911 (25.35%) Service Management
2 632 (17.58%) Agile Software Development
3 529 (14.72%) Service Delivery
4 527 (14.66%) Problem-Solving
5 433 (12.05%) Change Management
6 430 (11.96%) ITSM
7 404 (11.24%) DevOps
8 365 (10.16%) Project Management
9 346 (9.63%) ITIL V3
10 329 (9.15%) Incident Management
10 329 (9.15%) Problem Management
11 312 (8.68%) Stakeholder Management
12 310 (8.63%) Infrastructure Engineering
13 265 (7.37%) Continuous Improvement
14 235 (6.54%) Configuration Management
15 226 (6.29%) Information Security
16 221 (6.15%) Scrum
17 220 (6.12%) PRINCE2
18 214 (5.95%) Project Delivery
19 173 (4.81%) Cybersecurity
Programming Languages
1 471 (13.11%) SQL
2 415 (11.55%) PowerShell
3 150 (4.17%) Python
4 105 (2.92%) Java
5 102 (2.84%) Bash Shell
6 85 (2.37%) JavaScript
7 70 (1.95%) T-SQL
8 60 (1.67%) C
9 33 (0.92%) PL/SQL
10 31 (0.86%) Perl
11 30 (0.83%) C#
12 20 (0.56%) Java 8
13 13 (0.36%) Ruby
13 13 (0.36%) Shell Script
14 8 (0.22%) C++
14 8 (0.22%) VBScript
15 7 (0.19%) Go
16 6 (0.17%) Apex Code
17 5 (0.14%) VB
18 4 (0.11%) VB.NET
Qualifications
1 434 (12.08%) ITIL Certification
2 380 (10.57%) Degree
3 317 (8.82%) Security Cleared
4 267 (7.43%) Microsoft Certification
5 257 (7.15%) Cisco Certification
6 237 (6.59%) SC Cleared
7 196 (5.45%) CCNA
8 174 (4.84%) MCSE
9 133 (3.70%) MCSA
10 129 (3.59%) ITIL Foundation Certificate
11 121 (3.37%) CISSP
12 118 (3.28%) CCNP
13 64 (1.78%) MCP
13 64 (1.78%) VMware Certified Professional (VCP)
14 60 (1.67%) CISM
15 50 (1.39%) CISA
16 47 (1.31%) RHCE
17 42 (1.17%) DV Cleared
18 39 (1.09%) PMI Certification
19 36 (1.00%) Computer Science Degree
Quality Assurance & Compliance
1 510 (14.19%) SLA
2 206 (5.73%) ISO/IEC 27001
3 178 (4.95%) GDPR
4 128 (3.56%) COBIT
5 90 (2.50%) NIST
6 52 (1.45%) QA
7 51 (1.42%) Cyber Essentials
8 49 (1.36%) ISO/IEC 20000
9 37 (1.03%) ISO 9001
9 37 (1.03%) PCI DSS
10 31 (0.86%) Cyber Essentials PLUS
11 21 (0.58%) Data Quality
12 19 (0.53%) BS25999
12 19 (0.53%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
13 18 (0.50%) PMO
14 17 (0.47%) PMBOK
15 15 (0.42%) Sarbanes-Oxley
16 12 (0.33%) COSO
17 9 (0.25%) GAMP
18 7 (0.19%) ISO 31000
System Software
1 896 (24.93%) Active Directory
2 477 (13.27%) VMware Infrastructure
3 220 (6.12%) Hyper-V
4 149 (4.15%) VMware ESXi
5 133 (3.70%) Docker
6 100 (2.78%) XenApp
7 96 (2.67%) XenDesktop
8 94 (2.62%) vSphere
9 63 (1.75%) Virtual Desktop
10 50 (1.39%) Virtual Machines
11 46 (1.28%) Virtual Servers
12 32 (0.89%) Microsoft Virtual Server
13 28 (0.78%) VMware NSX
14 25 (0.70%) Firmware
15 9 (0.25%) VMware Workstation
16 8 (0.22%) BitLocker
16 8 (0.22%) Microsoft App-V
16 8 (0.22%) Shibboleth
16 8 (0.22%) VMware Server
17 7 (0.19%) Oracle RAC
Systems Management
1 316 (8.79%) SCCM
2 175 (4.87%) Ansible
3 152 (4.23%) Microsoft Intune
4 116 (3.23%) Puppet
5 103 (2.87%) Terraform
6 97 (2.70%) Kubernetes
7 56 (1.56%) SCOM
8 50 (1.39%) Single Sign-On
9 44 (1.22%) WSUS
10 33 (0.92%) Opscode Chef
11 25 (0.70%) vCenter Server
12 22 (0.61%) Nagios
13 21 (0.58%) Microsoft Data Protection Manager
13 21 (0.58%) Packer
14 19 (0.53%) Jamf Pro
15 17 (0.47%) Nessus
16 14 (0.39%) Grafana
16 14 (0.39%) HP UCMDB
17 13 (0.36%) FortiGate
17 13 (0.36%) vRealize
Vendors
1 1,389 (38.65%) Microsoft
2 671 (18.67%) VMware
3 401 (11.16%) Cisco
4 321 (8.93%) Citrix
5 290 (8.07%) ServiceNow
6 167 (4.65%) Oracle
7 105 (2.92%) IBM
8 97 (2.70%) Apple
9 93 (2.59%) HP
9 93 (2.59%) Veeam
10 85 (2.37%) Red Hat
11 82 (2.28%) Remedy
12 80 (2.23%) SAP
13 78 (2.17%) Meraki
14 71 (1.98%) SolarWinds
15 70 (1.95%) CheckPoint
16 64 (1.78%) Dell
17 63 (1.75%) Google
18 58 (1.61%) Palo Alto
19 54 (1.50%) Juniper