Period
to 17 July 2018

The following table provides summary statistics for permanent job vacancies with a requirement for ITIL skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITIL over the 6 months to 17 July 2018 with a comparison to the same period in the previous 2 years.

IT Infrastructure Library (ITIL)
UK
6 months to
17 Jul 2018
Same period 2017 Same period 2016
Rank 32 28 21
Rank change year-on-year -4 -7 +2
Permanent jobs citing ITIL 11,990 12,789 17,095
As % of all permanent IT jobs advertised in the UK 6.82% 7.20% 8.41%
As % of the Processes & Methodologies category 7.52% 7.94% 9.34%
Number of salaries quoted 9,067 9,865 13,717
UK median annual salary £45,000 £43,750 £45,000
Median salary % change year-on-year +2.86% -2.78% -
10th Percentile £24,000 £25,000 £25,000
90th Percentile £72,500 £72,500 £71,250
UK excluding London median annual salary £42,000 £40,000 £42,000
% change year-on-year +5.00% -4.76% +1.20%

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 159,438 161,090 183,017
As % of all permanent IT jobs advertised in the UK 90.68% 90.70% 90.02%
Number of salaries quoted 127,376 129,920 152,232
UK median annual salary £50,000 £49,000 £47,500
Median salary % change year-on-year +2.04% +3.16% -
10th Percentile £29,000 £28,000 £27,500
90th Percentile £82,500 £80,000 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +1.19%

ITIL
Job Vacancy Trend

Job postings citing ITIL as a percentage of all IT jobs advertised.

Job vacancy trend for ITIL in the UK

ITIL
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITIL.

Salary trend for ITIL in the UK

ITIL
Salary Histogram

The salary distribution of IT jobs citing ITIL over the 6 months to 17 July 2018.

Salary histogram for ITIL in the UK

ITIL
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL within the UK over the 6 months to 17 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -2 11,279 £45,000 +2.27% 928
UK excluding London -2 7,885 £42,000 +5.00% 730
London -12 3,829 £50,000 -0.99% 260
South East -3 2,244 £45,000 +7.14% 182
North of England -7 1,814 £38,000 +1.33% 223
Midlands +4 1,591 £40,000 -5.88% 118
West Midlands +2 1,123 £42,500 - 79
South West 0 941 £41,000 +7.89% 70
North West -5 933 £40,000 +0.95% 105
East of England -6 876 £45,000 - 71
Yorkshire -5 761 £37,500 - 98
East Midlands +5 466 £40,000 +2.56% 38
Scotland -4 330 £39,000 -13.33% 44
Wales +5 230 £38,000 - 18
North East -9 120 £37,500 - 20
Northern Ireland -14 31 £21,000 -44.00% 4
Channel Islands +1 8 £70,000 +159.26%
Isle of Man - 1 - -

For the 6 months to 17 July 2018, IT jobs citing ITIL also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ITIL.

1 4,281 (35.70%) Windows
2 3,985 (33.24%) Microsoft
3 2,862 (23.87%) Active Directory
4 2,794 (23.30%) Service Management
5 2,775 (23.14%) Finance
6 2,102 (17.53%) Service Delivery
7 2,039 (17.01%) VMware
8 1,864 (15.55%) SQL
9 1,830 (15.26%) Windows Server
10 1,709 (14.25%) SLA
11 1,690 (14.10%) Problem-Solving
12 1,663 (13.87%) Degree
13 1,630 (13.59%) Agile Software Development
14 1,579 (13.17%) Project Management
15 1,538 (12.83%) Office 365
16 1,522 (12.69%) ITIL V3
17 1,490 (12.43%) Linux
18 1,464 (12.21%) Cisco
19 1,439 (12.00%) SQL Server
20 1,421 (11.85%) ITIL Certification
21 1,388 (11.58%) Microsoft Office
22 1,379 (11.50%) Analytical Skills
23 1,350 (11.26%) VMware Infrastructure
24 1,334 (11.13%) ITSM
25 1,316 (10.98%) Firewall
26 1,306 (10.89%) Microsoft Azure
27 1,261 (10.52%) PRINCE2
28 1,234 (10.29%) Incident Management
29 1,227 (10.23%) Data Centre
30 1,224 (10.21%) Problem Management

ITIL
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 891 (7.43%) MS Exchange
2 718 (5.99%) SharePoint
3 379 (3.16%) IIS
4 358 (2.99%) Exchange Server 2010
5 339 (2.83%) Skype for Business
6 256 (2.14%) Exchange Server 2013
7 217 (1.81%) Apache
8 177 (1.48%) Tomcat
9 113 (0.94%) Confluence
10 102 (0.85%) JBoss
11 84 (0.70%) Exchange Server 2007
11 84 (0.70%) WebLogic
12 82 (0.68%) Oracle SOA Suite
13 80 (0.67%) SharePoint 2013
14 75 (0.63%) CMS
15 74 (0.62%) WebSphere
16 68 (0.57%) Blackberry Enterprise Server
16 68 (0.57%) Elasticsearch
17 58 (0.48%) OpenStack
18 55 (0.46%) BizTalk Server
Applications
1 1,388 (11.58%) Microsoft Office
2 550 (4.59%) Microsoft Excel
3 317 (2.64%) Microsoft PowerPoint
4 208 (1.73%) MS Visio
5 138 (1.15%) Microsoft Project
6 55 (0.46%) Spreadsheet
7 11 (0.092%) Camtasia
8 9 (0.075%) Acrobat
9 6 (0.050%) AutoCAD
10 4 (0.033%) Adobe Creative Suite
11 3 (0.025%) InfoPath
11 3 (0.025%) SPSS
12 2 (0.017%) Final Cut Pro
13 1 (0.008%) 3ds Max
13 1 (0.008%) Abaqus
13 1 (0.008%) Adobe After Effects
13 1 (0.008%) Adobe Premiere
13 1 (0.008%) Avid Media Composer
13 1 (0.008%) Maya
13 1 (0.008%) MicroStation
Business Applications
1 145 (1.21%) Dynamics CRM
2 129 (1.08%) Remedy ITSM
3 42 (0.35%) Dynamics AX
4 35 (0.29%) assyst
5 28 (0.23%) Elite 3E
6 23 (0.19%) Markit EDM
7 20 (0.17%) Workfront
8 18 (0.15%) Dynamics NAV
9 17 (0.14%) Oracle EBS
9 17 (0.14%) SAP CO
9 17 (0.14%) SAP FI
9 17 (0.14%) SAP FI/CO
10 15 (0.13%) Oracle ERP
10 15 (0.13%) SAP SD
11 14 (0.12%) Salesforce.com CRM
11 14 (0.12%) SAP Hybris
12 13 (0.11%) NetSuite
12 13 (0.11%) Oracle Applications
13 12 (0.10%) Unit4 Business World
14 11 (0.092%) Oracle EBS R12
Cloud Services
1 1,538 (12.83%) Office 365
2 1,306 (10.89%) Microsoft Azure
3 964 (8.04%) Amazon AWS
4 354 (2.95%) SaaS
5 284 (2.37%) IaaS
6 201 (1.68%) PaaS
7 137 (1.14%) Cloud Computing
8 79 (0.66%) Mimecast
9 74 (0.62%) Amazon EC2
10 64 (0.53%) Google Cloud Platform
11 62 (0.52%) Azure Active Directory
12 61 (0.51%) Amazon CloudWatch
12 61 (0.51%) AWS CloudFormation
13 59 (0.49%) Amazon S3
14 41 (0.34%) Dynamics 365
14 41 (0.34%) OpenShift
15 38 (0.32%) G Suite
16 31 (0.26%) OneDrive
17 28 (0.23%) GitHub
18 22 (0.18%) Boomi
Communications & Networking
1 1,316 (10.98%) Firewall
2 1,071 (8.93%) WAN
3 1,008 (8.41%) LAN
4 776 (6.47%) DNS
5 643 (5.36%) TCP/IP
6 638 (5.32%) VPN
7 613 (5.11%) SAN
8 535 (4.46%) DHCP
9 413 (3.44%) Network Security
10 349 (2.91%) VoIP
11 331 (2.76%) Wireless
12 318 (2.65%) Internet
13 302 (2.52%) Skype
14 221 (1.84%) Cisco ASA
15 208 (1.73%) Wi-Fi
16 204 (1.70%) MPLS
17 199 (1.66%) VLAN
18 178 (1.48%) SSL
19 168 (1.40%) OSPF
20 164 (1.37%) Cisco Nexus
Database & Business Intelligence
1 1,439 (12.00%) SQL Server
2 311 (2.59%) MySQL
3 280 (2.34%) Oracle Database
4 275 (2.29%) Relational Database
5 208 (1.73%) SQL Server Reporting Services
6 199 (1.66%) Data Warehouse
6 199 (1.66%) SQL Server Integration Services
7 197 (1.64%) SQL Server 2008
8 148 (1.23%) SQL Server 2012
9 118 (0.98%) Big Data
10 116 (0.97%) PostgreSQL
11 104 (0.87%) RDBMS
12 99 (0.83%) SQL Server Analysis Services
13 97 (0.81%) Power BI
14 89 (0.74%) BusinessObjects
15 86 (0.72%) MongoDB
16 83 (0.69%) Oracle Database 10g
17 80 (0.67%) NoSQL
18 77 (0.64%) Oracle Database 11g
19 76 (0.63%) SQL Server 2016
Development Applications
1 377 (3.14%) JIRA
2 193 (1.61%) Jenkins
3 184 (1.53%) Git (software)
4 129 (1.08%) Team Foundation Server
5 103 (0.86%) Visual Studio
6 65 (0.54%) Selenium
7 64 (0.53%) Subversion
7 64 (0.53%) TeamCity
8 61 (0.51%) MSI
9 58 (0.48%) VSS/SourceSafe
10 51 (0.43%) Octopus Deploy
11 46 (0.38%) Atlassian Bamboo
12 43 (0.36%) Jasmine
13 40 (0.33%) Bitbucket
14 33 (0.28%) Visual Studio Team System
15 30 (0.25%) InstallShield
16 29 (0.24%) gulp
16 29 (0.24%) Karma Test Runner
17 25 (0.21%) Maven
18 24 (0.20%) Toad
General
1 2,775 (23.14%) Finance
2 709 (5.91%) Retail
3 603 (5.03%) Banking
4 463 (3.86%) Telecoms
5 386 (3.22%) Law
6 377 (3.14%) Legal
7 213 (1.78%) Marketing
8 209 (1.74%) Manufacturing
9 176 (1.47%) Back Office
10 175 (1.46%) Investment Banking
11 174 (1.45%) Advertising
12 138 (1.15%) Billing
13 99 (0.83%) Publishing
14 96 (0.80%) Financial Institution
15 79 (0.66%) Games
16 67 (0.56%) Local Government
17 62 (0.52%) German Language
18 61 (0.51%) Front Office
19 50 (0.42%) Automotive
20 47 (0.39%) French Language
Job Titles
1 2,765 (23.06%) Analyst
2 1,045 (8.72%) Support Analyst
3 968 (8.07%) Service Manager
4 894 (7.46%) Service Analyst
5 787 (6.56%) Support Engineer
6 743 (6.20%) Applications Support
7 701 (5.85%) IT Manager
8 665 (5.55%) Service Desk Analyst
9 589 (4.91%) Infrastructure Engineer
10 557 (4.65%) Architect
11 529 (4.41%) Team Leader
12 482 (4.02%) Desktop Support
13 462 (3.85%) IT Support
14 452 (3.77%) Administrator
15 442 (3.69%) Consultant
16 410 (3.42%) Delivery Manager
17 403 (3.36%) Applications Support Analyst
18 383 (3.19%) Project Manager
19 382 (3.19%) IT Analyst
20 361 (3.01%) Services Delivery Manager
Libraries, Frameworks & Software Standards
1 512 (4.27%) .NET
2 419 (3.49%) Web Services
3 307 (2.56%) XML
4 284 (2.37%) HTML
5 211 (1.76%) CSS
6 191 (1.59%) Middleware
7 167 (1.39%) .NET Framework
8 155 (1.29%) REST
9 143 (1.19%) SOAP
10 138 (1.15%) ASP.NET
11 126 (1.05%) AngularJS
12 105 (0.88%) LDAP
13 74 (0.62%) HTML5
14 70 (0.58%) ASP.NET MVC
15 63 (0.53%) J2EE
15 63 (0.53%) jQuery
15 63 (0.53%) LAMP
16 50 (0.42%) WCF
17 48 (0.40%) Java EE
17 48 (0.40%) JSON
Miscellaneous
1 1,379 (11.50%) Analytical Skills
2 1,227 (10.23%) Data Centre
3 987 (8.23%) Management Information System
4 778 (6.49%) Self-Motivation
5 540 (4.50%) Computer Science
6 277 (2.31%) Driving Licence
7 237 (1.98%) Enterprise Software
8 233 (1.94%) CMDB
9 210 (1.75%) Public Cloud
10 204 (1.70%) Clustering
11 199 (1.66%) User Experience
12 185 (1.54%) Blackberry
13 167 (1.39%) Fintech
14 162 (1.35%) Replication
15 159 (1.33%) Virtual Team
16 140 (1.17%) iPhone
17 132 (1.10%) NHS
18 127 (1.06%) Fat Client
18 127 (1.06%) Thin Client
19 121 (1.01%) Hybrid Cloud
Operating Systems
1 4,281 (35.70%) Windows
2 1,830 (15.26%) Windows Server
3 1,490 (12.43%) Linux
4 1,078 (8.99%) Windows 7
5 863 (7.20%) Windows Server 2012
6 827 (6.90%) Windows 10
7 814 (6.79%) Windows Server 2008
8 637 (5.31%) Unix
9 332 (2.77%) Red Hat Enterprise Linux
10 217 (1.81%) Windows Server 2003
11 203 (1.69%) Windows 8
12 179 (1.49%) Android
13 141 (1.18%) Apple iOS
14 113 (0.94%) CentOS
15 106 (0.88%) Mac OS X
16 103 (0.86%) Windows XP
17 99 (0.83%) Solaris
18 98 (0.82%) Mac OS
19 59 (0.49%) AIX
20 51 (0.43%) Ubuntu
Processes & Methodologies
1 2,794 (23.30%) Service Management
2 2,102 (17.53%) Service Delivery
3 1,690 (14.10%) Problem-Solving
4 1,630 (13.59%) Agile Software Development
5 1,579 (13.17%) Project Management
6 1,522 (12.69%) ITIL V3
7 1,334 (11.13%) ITSM
8 1,261 (10.52%) PRINCE2
9 1,234 (10.29%) Incident Management
10 1,224 (10.21%) Problem Management
11 1,219 (10.17%) Change Management
12 1,033 (8.62%) Stakeholder Management
13 953 (7.95%) Continuous Improvement
14 798 (6.66%) DevOps
15 754 (6.29%) Information Security
16 627 (5.23%) Disaster Recovery
17 579 (4.83%) Mentoring
18 568 (4.74%) Configuration Management
19 507 (4.23%) Release Management
20 505 (4.21%) CRM
Programming Languages
1 1,864 (15.55%) SQL
2 899 (7.50%) PowerShell
3 503 (4.20%) Java
4 383 (3.19%) JavaScript
5 357 (2.98%) Python
6 336 (2.80%) C#
7 237 (1.98%) Shell Script
8 218 (1.82%) T-SQL
9 206 (1.72%) Bash Shell
10 163 (1.36%) C
11 150 (1.25%) Perl
12 143 (1.19%) PL/SQL
13 116 (0.97%) PHP
14 90 (0.75%) Ruby
15 86 (0.72%) VBScript
16 79 (0.66%) VB
17 64 (0.53%) VBA
18 51 (0.43%) C++
19 37 (0.31%) VB.NET
20 35 (0.29%) R
Qualifications
1 1,663 (13.87%) Degree
2 1,421 (11.85%) ITIL Certification
3 1,160 (9.67%) Microsoft Certification
4 869 (7.25%) Security Cleared
5 815 (6.80%) Cisco Certification
6 654 (5.45%) MCSE
7 555 (4.63%) CCNA
8 518 (4.32%) SC Cleared
9 504 (4.20%) CISSP
10 459 (3.83%) MCSA
11 404 (3.37%) CCNP
12 354 (2.95%) MCP
13 348 (2.90%) Computer Science Degree
13 348 (2.90%) ITIL Foundation Certificate
14 331 (2.76%) CISM
15 233 (1.94%) MCITP
16 201 (1.68%) PMI Certification
17 187 (1.56%) CISA
18 186 (1.55%) ISEB
19 179 (1.49%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 1,709 (14.25%) SLA
2 704 (5.87%) ISO/IEC 27001
3 392 (3.27%) COBIT
4 345 (2.88%) GDPR
5 311 (2.59%) QA
6 268 (2.24%) PCI DSS
7 154 (1.28%) PMO
8 131 (1.09%) ISO/IEC 20000
9 123 (1.03%) Data Quality
10 119 (0.99%) Cyber Essentials
11 105 (0.88%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
12 85 (0.71%) Sarbanes-Oxley
13 82 (0.68%) ISO 9001
14 39 (0.33%) Cyber Essentials PLUS
15 33 (0.28%) GPG13
16 26 (0.22%) GCP
17 22 (0.18%) HMG Security Policy Framework
18 18 (0.15%) ISO/IEC 19770
19 16 (0.13%) ISO 22301
20 15 (0.13%) PMBOK
System Software
1 2,862 (23.87%) Active Directory
2 1,350 (11.26%) VMware Infrastructure
3 737 (6.15%) Hyper-V
4 296 (2.47%) vSphere
5 293 (2.44%) XenApp
6 290 (2.42%) VMware ESXi
7 182 (1.52%) Microsoft App-V
8 179 (1.49%) XenDesktop
9 165 (1.38%) Docker
10 107 (0.89%) Virtual Servers
11 102 (0.85%) Virtual Desktop
12 95 (0.79%) Virtual Machines
13 73 (0.61%) BitLocker
14 72 (0.60%) Firmware
15 58 (0.48%) XenServer
16 57 (0.48%) Terminal Services
17 39 (0.33%) vCloud
18 36 (0.30%) Microsoft Virtual Server
18 36 (0.30%) Oracle RAC
19 35 (0.29%) DFS Replication
Systems Management
1 937 (7.81%) SCCM
2 315 (2.63%) Puppet
3 236 (1.97%) SCOM
4 197 (1.64%) Ansible
5 191 (1.59%) Opscode Chef
6 112 (0.93%) Nagios
7 109 (0.91%) WSUS
8 96 (0.80%) vCenter Server
9 91 (0.76%) Kubernetes
10 89 (0.74%) Cisco CUCM
11 86 (0.72%) SCVMM
12 74 (0.62%) NetBackup
13 72 (0.60%) AirWatch
14 69 (0.58%) Microsoft Intune
14 69 (0.58%) Single Sign-On
15 63 (0.53%) Failover Clustering
16 62 (0.52%) Systems Management Server (SMS)
16 62 (0.52%) Terraform
17 59 (0.49%) QRadar
18 55 (0.46%) Cisco Prime
Vendors
1 3,985 (33.24%) Microsoft
2 2,039 (17.01%) VMware
3 1,464 (12.21%) Cisco
4 1,092 (9.11%) Citrix
5 955 (7.96%) Oracle
6 643 (5.36%) ServiceNow
7 634 (5.29%) HP
8 362 (3.02%) CheckPoint
9 359 (2.99%) Red Hat
10 347 (2.89%) SAP
11 297 (2.48%) Apple
12 287 (2.39%) Remedy
13 283 (2.36%) SolarWinds
14 254 (2.12%) NetApp
15 248 (2.07%) Juniper
16 236 (1.97%) IBM
17 227 (1.89%) F5
18 218 (1.82%) Fortinet
19 171 (1.43%) Veeam
20 170 (1.42%) Ivanti