Period
to 21 April 2018

The following table provides summary statistics for permanent job vacancies with a requirement for ITIL skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITIL over the 6 months to 21 April 2018 with a comparison to the same period in the previous 2 years.

IT Infrastructure Library (ITIL)
UK
6 months to
21 Apr 2018
Same period 2017 Same period 2016
Rank 31 24 22
Rank change year-on-year -7 -2 0
Permanent jobs citing ITIL 12,224 12,879 16,831
As % of all permanent IT jobs advertised in the UK 6.89% 7.52% 8.23%
As % of the Processes & Methodologies category 7.58% 8.31% 9.15%
Number of salaries quoted 9,411 10,031 13,648
UK median annual salary £45,000 £43,500 £44,500
Median salary % change year-on-year +3.45% -2.25% +0.93%
10th Percentile £25,000 £24,500 £25,000
90th Percentile £73,750 £71,250 £70,000
UK excluding London median annual salary £41,500 £40,000 £40,000
% change year-on-year +3.75% - -0.37%

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 161,258 154,906 183,888
As % of all permanent IT jobs advertised in the UK 90.84% 90.43% 89.94%
Number of salaries quoted 130,650 127,515 152,786
UK median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £29,127 £27,875 £27,500
90th Percentile £81,250 £78,750 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +5.66%

ITIL
Job Vacancy Trend

Job postings citing ITIL as a percentage of all IT jobs advertised.

Job vacancy trend for ITIL in the UK

ITIL
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITIL.

Salary trend for ITIL in the UK

ITIL
Salary Histogram

The salary distribution of IT jobs citing ITIL over the 6 months to 21 April 2018.

Salary histogram for ITIL in the UK

ITIL
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL within the UK over the 6 months to 21 April 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -7 11,535 £45,000 +2.27% 1,066
UK excluding London -4 8,017 £41,500 +3.75% 842
London -12 3,966 £50,500 -2.88% 291
South East -3 2,346 £45,000 +5.88% 222
North of England -9 1,809 £39,000 +4.00% 222
Midlands +2 1,539 £41,500 -2.35% 168
West Midlands +2 1,067 £42,500 -3.41% 100
South West -3 1,033 £40,000 +6.67% 72
North West -11 900 £39,000 -2.50% 109
East of England -15 866 £45,000 - 90
Yorkshire -4 756 £37,500 - 87
East Midlands -2 471 £41,500 +3.75% 68
Scotland -4 328 £42,500 +1.19% 49
Wales +8 260 £31,500 -21.25% 14
North East -11 157 £40,000 +9.59% 26
Northern Ireland -19 25 £42,500 +36.00% 5
Channel Islands -1 5 £70,000 +145.61%

For the 6 months to 21 April 2018, IT jobs citing ITIL also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ITIL.

1 4,624 (37.83%) Windows
2 4,134 (33.82%) Microsoft
3 3,028 (24.77%) Active Directory
4 2,763 (22.60%) Finance
5 2,728 (22.32%) Service Management
6 2,175 (17.79%) VMware
7 2,156 (17.64%) Service Delivery
8 2,053 (16.79%) Windows Server
9 1,987 (16.25%) SQL
10 1,681 (13.75%) SLA
11 1,671 (13.67%) Problem-Solving
12 1,590 (13.01%) Office 365
13 1,587 (12.98%) Agile Software Development
14 1,518 (12.42%) Cisco
15 1,516 (12.40%) Linux
16 1,494 (12.22%) Degree
17 1,490 (12.19%) Project Management
18 1,441 (11.79%) ITIL V3
19 1,435 (11.74%) Firewall
20 1,427 (11.67%) SQL Server
21 1,425 (11.66%) VMware Infrastructure
22 1,410 (11.53%) Microsoft Office
23 1,384 (11.32%) ITIL Certification
24 1,359 (11.12%) ITSM
25 1,341 (10.97%) Change Management
26 1,329 (10.87%) Analytical Skills
27 1,275 (10.43%) Microsoft Azure
28 1,258 (10.29%) Problem Management
29 1,241 (10.15%) Citrix
30 1,207 (9.87%) PRINCE2

ITIL
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 960 (7.85%) MS Exchange
2 667 (5.46%) SharePoint
3 407 (3.33%) Exchange Server 2010
4 382 (3.13%) IIS
5 330 (2.70%) Skype for Business
6 285 (2.33%) Exchange Server 2013
7 185 (1.51%) Apache
8 139 (1.14%) Tomcat
9 110 (0.90%) Confluence
10 100 (0.82%) Exchange Server 2007
11 98 (0.80%) BizTalk Server
12 97 (0.79%) CMS
13 96 (0.79%) Oracle SOA Suite
14 95 (0.78%) WebSphere
15 90 (0.74%) SharePoint 2013
16 82 (0.67%) WebLogic
17 73 (0.60%) Blackberry Enterprise Server
18 61 (0.50%) Elasticsearch
19 54 (0.44%) JBoss
20 52 (0.43%) OpenStack
Applications
1 1,410 (11.53%) Microsoft Office
2 403 (3.30%) Microsoft Excel
3 248 (2.03%) Microsoft PowerPoint
4 165 (1.35%) MS Visio
5 86 (0.70%) Microsoft Project
6 73 (0.60%) Spreadsheet
7 16 (0.13%) Adobe Creative Suite
8 9 (0.074%) Camtasia
9 5 (0.041%) Acrobat
9 5 (0.041%) AutoCAD
10 4 (0.033%) Adobe Captivate
11 3 (0.025%) InfoPath
12 2 (0.016%) Abaqus
12 2 (0.016%) Maya
12 2 (0.016%) Photoshop
13 1 (0.008%) Adobe Illustrator
13 1 (0.008%) Adobe Premiere
13 1 (0.008%) CATIA
13 1 (0.008%) Final Cut Pro
13 1 (0.008%) Siemens NX
Business Applications
1 160 (1.31%) Remedy ITSM
2 142 (1.16%) Dynamics CRM
3 38 (0.31%) Oracle EBS
4 32 (0.26%) Elite 3E
5 31 (0.25%) Dynamics AX
6 30 (0.25%) SAP FI
7 27 (0.22%) Markit EDM
7 27 (0.22%) Oracle EBS R12
8 26 (0.21%) Oracle Applications
9 25 (0.20%) SAP CO
9 25 (0.20%) SAP FI/CO
10 22 (0.18%) Carpe Diem
11 21 (0.17%) Unit4 Business World
12 20 (0.16%) Workfront
13 19 (0.16%) assyst
14 18 (0.15%) Dynamics NAV
15 17 (0.14%) iTrent
16 14 (0.11%) SAP SD
17 13 (0.11%) Payment Gateway
18 12 (0.098%) Salesforce.com CRM
Cloud Services
1 1,590 (13.01%) Office 365
2 1,275 (10.43%) Microsoft Azure
3 956 (7.82%) Amazon AWS
4 363 (2.97%) SaaS
5 296 (2.42%) IaaS
6 208 (1.70%) PaaS
7 129 (1.06%) Cloud Computing
8 72 (0.59%) Google Cloud Platform
9 68 (0.56%) Amazon EC2
10 64 (0.52%) Mimecast
11 56 (0.46%) Amazon S3
12 54 (0.44%) Azure Active Directory
13 52 (0.43%) OneDrive
14 47 (0.38%) G Suite
15 42 (0.34%) AWS CloudFormation
16 41 (0.34%) Amazon CloudWatch
17 38 (0.31%) OpenShift
18 33 (0.27%) Dynamics 365
19 24 (0.20%) Slack
20 23 (0.19%) GitHub
Communications & Networking
1 1,435 (11.74%) Firewall
2 1,130 (9.24%) WAN
3 1,013 (8.29%) LAN
4 800 (6.54%) DNS
5 699 (5.72%) TCP/IP
6 612 (5.01%) VPN
7 595 (4.87%) DHCP
8 551 (4.51%) SAN
9 438 (3.58%) Network Security
10 416 (3.40%) Wireless
11 367 (3.00%) VoIP
12 314 (2.57%) Skype
13 289 (2.36%) Internet
14 267 (2.18%) VLAN
15 247 (2.02%) MPLS
16 236 (1.93%) Cisco ASA
17 189 (1.55%) Wi-Fi
18 185 (1.51%) OSPF
19 166 (1.36%) SSL
20 153 (1.25%) Cisco Nexus
Database & Business Intelligence
1 1,427 (11.67%) SQL Server
2 291 (2.38%) MySQL
3 276 (2.26%) Oracle Database
4 230 (1.88%) Relational Database
5 217 (1.78%) SQL Server Reporting Services
6 207 (1.69%) SQL Server Integration Services
7 190 (1.55%) SQL Server 2008
8 174 (1.42%) Data Warehouse
9 120 (0.98%) SQL Server 2012
10 117 (0.96%) SQL Server 2014
11 116 (0.95%) Power BI
12 95 (0.78%) PostgreSQL
13 89 (0.73%) BusinessObjects
14 84 (0.69%) Oracle Database 11g
15 83 (0.68%) Big Data
15 83 (0.68%) RDBMS
16 79 (0.65%) Oracle Reports
17 78 (0.64%) MongoDB
18 77 (0.63%) SQL Server Analysis Services
19 70 (0.57%) Oracle Database 10g
Development Applications
1 329 (2.69%) JIRA
2 167 (1.37%) Team Foundation Server
3 164 (1.34%) Git (software)
4 146 (1.19%) Jenkins
5 129 (1.06%) Visual Studio
6 68 (0.56%) MSI
7 64 (0.52%) Subversion
8 57 (0.47%) VSS/SourceSafe
9 54 (0.44%) TeamCity
10 49 (0.40%) Jasmine
11 46 (0.38%) Selenium
12 39 (0.32%) SoapUI
13 36 (0.29%) Atlassian Bamboo
14 35 (0.29%) Maven
15 34 (0.28%) Octopus Deploy
16 31 (0.25%) gulp
16 31 (0.25%) Karma Test Runner
17 24 (0.20%) Bitbucket
18 23 (0.19%) Oracle Forms
19 22 (0.18%) JUnit
General
1 2,763 (22.60%) Finance
2 585 (4.79%) Retail
3 493 (4.03%) Banking
4 434 (3.55%) Law
5 431 (3.53%) Telecoms
6 400 (3.27%) Legal
7 226 (1.85%) Advertising
8 225 (1.84%) Manufacturing
9 224 (1.83%) Marketing
10 155 (1.27%) Back Office
11 143 (1.17%) Billing
12 114 (0.93%) Financial Institution
13 107 (0.88%) Investment Banking
14 93 (0.76%) Publishing
15 87 (0.71%) Games
16 69 (0.56%) Front Office
16 69 (0.56%) German Language
17 57 (0.47%) Local Government
18 39 (0.32%) Automotive
19 37 (0.30%) Military
Job Titles
1 2,606 (21.32%) Analyst
2 996 (8.15%) Support Analyst
3 994 (8.13%) Service Manager
4 816 (6.68%) Service Analyst
5 808 (6.61%) Support Engineer
6 777 (6.36%) Applications Support
7 717 (5.87%) IT Manager
8 616 (5.04%) Infrastructure Engineer
9 576 (4.71%) Service Desk Analyst
10 560 (4.58%) Architect
11 542 (4.43%) Team Leader
12 502 (4.11%) IT Support
13 472 (3.86%) Consultant
14 468 (3.83%) Administrator
15 462 (3.78%) Desktop Support
16 414 (3.39%) 2nd Line Support
17 390 (3.19%) IT Analyst
18 387 (3.17%) Delivery Manager
19 371 (3.04%) Applications Support Analyst
20 367 (3.00%) Network Engineer
Libraries, Frameworks & Software Standards
1 490 (4.01%) .NET
2 479 (3.92%) Web Services
3 312 (2.55%) XML
4 296 (2.42%) HTML
5 229 (1.87%) Middleware
6 216 (1.77%) CSS
7 184 (1.51%) ASP.NET
8 177 (1.45%) .NET Framework
9 151 (1.24%) REST
10 140 (1.15%) SOAP
11 133 (1.09%) AngularJS
12 103 (0.84%) ASP.NET MVC
13 85 (0.70%) jQuery
14 81 (0.66%) J2EE
15 80 (0.65%) LDAP
16 73 (0.60%) Entity Framework
16 73 (0.60%) HTML5
17 71 (0.58%) JSON
18 65 (0.53%) WCF
19 63 (0.52%) XSLT
Miscellaneous
1 1,329 (10.87%) Analytical Skills
2 1,170 (9.57%) Data Centre
3 896 (7.33%) Management Information System
4 668 (5.46%) Self-Motivation
5 466 (3.81%) Computer Science
6 272 (2.23%) Driving Licence
7 246 (2.01%) User Experience
8 217 (1.78%) Enterprise Software
9 210 (1.72%) Public Cloud
10 200 (1.64%) CMDB
11 178 (1.46%) Clustering
12 152 (1.24%) Blackberry
12 152 (1.24%) Replication
13 141 (1.15%) Fintech
14 133 (1.09%) iPhone
15 130 (1.06%) Hybrid Cloud
16 129 (1.06%) Virtual Team
17 128 (1.05%) Fat Client
17 128 (1.05%) Thin Client
18 114 (0.93%) PMI
Operating Systems
1 4,624 (37.83%) Windows
2 2,053 (16.79%) Windows Server
3 1,516 (12.40%) Linux
4 1,165 (9.53%) Windows 7
5 1,001 (8.19%) Windows Server 2012
6 946 (7.74%) Windows Server 2008
7 808 (6.61%) Windows 10
8 680 (5.56%) Unix
9 289 (2.36%) Red Hat Enterprise Linux
10 271 (2.22%) Windows 8
11 261 (2.14%) Windows Server 2003
12 169 (1.38%) Mac OS X
13 168 (1.37%) Android
14 130 (1.06%) Apple iOS
15 116 (0.95%) CentOS
16 115 (0.94%) Solaris
17 99 (0.81%) Mac OS
18 97 (0.79%) Windows XP
19 60 (0.49%) AIX
20 40 (0.33%) Ubuntu
Processes & Methodologies
1 2,728 (22.32%) Service Management
2 2,156 (17.64%) Service Delivery
3 1,671 (13.67%) Problem-Solving
4 1,587 (12.98%) Agile Software Development
5 1,490 (12.19%) Project Management
6 1,441 (11.79%) ITIL V3
7 1,359 (11.12%) ITSM
8 1,341 (10.97%) Change Management
9 1,258 (10.29%) Problem Management
10 1,207 (9.87%) PRINCE2
11 1,196 (9.78%) Incident Management
12 1,031 (8.43%) Stakeholder Management
13 1,018 (8.33%) Continuous Improvement
14 736 (6.02%) DevOps
15 691 (5.65%) Information Security
16 580 (4.74%) Disaster Recovery
17 571 (4.67%) Mentoring
18 534 (4.37%) Release Management
19 519 (4.25%) Configuration Management
20 495 (4.05%) Root Cause Analysis
Programming Languages
1 1,987 (16.25%) SQL
2 800 (6.54%) PowerShell
3 508 (4.16%) Java
4 411 (3.36%) JavaScript
5 376 (3.08%) C#
6 292 (2.39%) Python
7 248 (2.03%) Shell Script
8 222 (1.82%) Bash Shell
9 194 (1.59%) T-SQL
10 191 (1.56%) C
11 156 (1.28%) PL/SQL
12 124 (1.01%) Perl
13 117 (0.96%) Ruby
14 89 (0.73%) PHP
15 87 (0.71%) VBScript
16 85 (0.70%) VB
17 60 (0.49%) VBA
18 55 (0.45%) C++
19 40 (0.33%) VB.NET
20 27 (0.22%) R
Qualifications
1 1,494 (12.22%) Degree
2 1,384 (11.32%) ITIL Certification
3 1,160 (9.49%) Microsoft Certification
4 931 (7.62%) Security Cleared
5 898 (7.35%) Cisco Certification
6 643 (5.26%) MCSE
7 617 (5.05%) CCNA
8 522 (4.27%) SC Cleared
9 492 (4.02%) MCSA
10 478 (3.91%) CISSP
11 470 (3.84%) CCNP
12 345 (2.82%) MCP
13 342 (2.80%) ITIL Foundation Certificate
14 308 (2.52%) CISM
15 303 (2.48%) Computer Science Degree
16 200 (1.64%) PMI Certification
17 197 (1.61%) MCITP
18 169 (1.38%) VMware Certified Professional (VCP)
19 156 (1.28%) DV Cleared
20 149 (1.22%) CISA
Quality Assurance & Compliance
1 1,681 (13.75%) SLA
2 658 (5.38%) ISO/IEC 27001
3 363 (2.97%) QA
4 336 (2.75%) COBIT
5 262 (2.14%) PCI DSS
6 246 (2.01%) GDPR
7 168 (1.37%) PMO
8 118 (0.97%) ISO 9001
9 115 (0.94%) ISO/IEC 20000
10 114 (0.93%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
11 96 (0.79%) Data Quality
12 85 (0.70%) Cyber Essentials
13 83 (0.68%) Sarbanes-Oxley
14 26 (0.21%) Cyber Essentials PLUS
14 26 (0.21%) ISO 22301
15 23 (0.19%) GPG13
16 22 (0.18%) GCP
17 14 (0.11%) COSO
18 11 (0.090%) ISO 31000
19 8 (0.065%) ISO/IEC 27005
System Software
1 3,028 (24.77%) Active Directory
2 1,425 (11.66%) VMware Infrastructure
3 800 (6.54%) Hyper-V
4 316 (2.59%) vSphere
5 300 (2.45%) VMware ESXi
6 292 (2.39%) XenApp
7 156 (1.28%) XenDesktop
8 143 (1.17%) Microsoft App-V
9 130 (1.06%) Virtual Machines
10 120 (0.98%) Docker
11 102 (0.83%) Virtual Desktop
12 81 (0.66%) Virtual Servers
13 74 (0.61%) Terminal Services
14 64 (0.52%) BitLocker
15 55 (0.45%) VirtualBox
16 49 (0.40%) XenServer
17 43 (0.35%) Firmware
18 36 (0.29%) Microsoft Virtual Server
19 34 (0.28%) DFS Replication
20 27 (0.22%) VMware NSX
Systems Management
1 926 (7.58%) SCCM
2 283 (2.32%) Puppet
3 260 (2.13%) SCOM
4 191 (1.56%) Opscode Chef
5 159 (1.30%) Ansible
6 137 (1.12%) vCenter Server
7 104 (0.85%) SCVMM
8 101 (0.83%) WSUS
9 100 (0.82%) Nagios
10 94 (0.77%) Single Sign-On
11 81 (0.66%) Cisco CUCM
12 66 (0.54%) Tivoli Storage Manager
13 64 (0.52%) AirWatch
14 59 (0.48%) Backup Exec
14 59 (0.48%) SCOrch
15 58 (0.47%) Kubernetes
16 54 (0.44%) Microsoft Intune
17 48 (0.39%) QRadar
18 47 (0.38%) Failover Clustering
18 47 (0.38%) FortiGate
Vendors
1 4,134 (33.82%) Microsoft
2 2,175 (17.79%) VMware
3 1,518 (12.42%) Cisco
4 1,241 (10.15%) Citrix
5 961 (7.86%) Oracle
6 616 (5.04%) HP
7 490 (4.01%) ServiceNow
8 358 (2.93%) CheckPoint
9 338 (2.77%) SAP
10 325 (2.66%) Apple
11 324 (2.65%) Red Hat
12 305 (2.50%) Remedy
13 300 (2.45%) Juniper
14 259 (2.12%) SolarWinds
15 254 (2.08%) F5
16 223 (1.82%) IBM
17 216 (1.77%) NetApp
18 199 (1.63%) Google
19 176 (1.44%) Ivanti
20 173 (1.42%) Veeam