Period
to 21 January 2020

The following table provides summary statistics for permanent job vacancies with a requirement for ITIL skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITIL over the 6 months to 21 January 2020 with a comparison to the same period in the previous 2 years.

IT Infrastructure Library (ITIL)
UK
6 months to
21 Jan 2020
Same period 2019 Same period 2018
Rank 32 32 28
Rank change year-on-year 0 -4 -6
Permanent jobs citing ITIL 8,261 10,248 12,342
As % of all permanent IT jobs advertised in the UK 6.54% 6.80% 7.18%
As % of the Processes & Methodologies category 7.11% 7.38% 7.79%
Number of salaries quoted 6,412 7,548 9,576
UK median annual salary £45,000 £45,000 £45,000
10th Percentile £25,000 £24,250 £24,750
90th Percentile £75,000 £72,500 £72,500
UK excluding London median annual salary £42,000 £42,500 £40,000
% change year-on-year -1.18% +6.25% -

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 116,145 138,946 158,484
As % of all permanent IT jobs advertised in the UK 91.99% 92.15% 92.19%
Number of salaries quoted 91,949 109,634 127,610
UK median annual salary £52,500 £52,500 £50,000
Median salary % change year-on-year - +5.00% +5.26%
10th Percentile £30,375 £29,900 £28,500
90th Percentile £87,500 £85,000 £80,000
UK excluding London median annual salary £46,000 £45,000 £45,000
% change year-on-year +2.22% - +5.88%

ITIL
Job Vacancy Trend

Job postings citing ITIL as a percentage of all IT jobs advertised.

Job vacancy trend for ITIL in the UK

ITIL
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITIL.

Salary trend for ITIL in the UK

ITIL
Salary Histogram

The salary distribution of IT jobs citing ITIL over the 6 months to 21 January 2020.

Salary histogram for ITIL in the UK

ITIL
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL within the UK over the 6 months to 21 January 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -2 7,677 £45,000 - 1,126
UK excluding London -2 5,329 £42,000 -1.18% 927
London -4 2,671 £52,500 +5.00% 268
South East +3 1,693 £42,500 -5.56% 234
North of England -2 1,154 £39,674 +4.41% 251
Midlands 0 1,091 £45,000 +5.88% 165
West Midlands -3 772 £47,500 +9.20% 109
North West -5 584 £39,674 -6.65% 142
South West +1 575 £40,000 +9.59% 116
East of England 0 450 £42,750 -5.00% 90
Yorkshire +2 426 £41,250 +17.86% 85
East Midlands +4 317 £42,500 +6.49% 56
Scotland -15 175 £39,015 -8.20% 44
Wales +5 172 £42,500 +6.25% 26
North East +2 144 £35,000 +7.42% 24
Northern Ireland +33 30 £34,750 +51.09% 2
Channel Islands +6 4 £25,000 -23.08%

For the 6 months to 21 January 2020, IT jobs citing ITIL also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ITIL.

1 3,195 (38.68%) Windows
2 2,928 (35.44%) Microsoft
3 2,180 (26.39%) Active Directory
4 1,890 (22.88%) Service Management
5 1,793 (21.70%) Office 365
6 1,684 (20.38%) Finance
7 1,484 (17.96%) Azure
8 1,363 (16.50%) Agile Software Development
9 1,310 (15.86%) Service Delivery
10 1,298 (15.71%) VMware
11 1,288 (15.59%) Windows Server
12 1,171 (14.18%) SLA
13 1,167 (14.13%) Problem-Solving
14 1,124 (13.61%) Windows 10
15 1,062 (12.86%) Degree
16 1,000 (12.11%) SQL
17 970 (11.74%) Microsoft Office
18 963 (11.66%) ITSM
19 956 (11.57%) Firewall
20 940 (11.38%) Cisco
21 936 (11.33%) Project Management
22 933 (11.29%) Linux
23 929 (11.25%) Change Management
24 914 (11.06%) VMware Infrastructure
25 867 (10.50%) Microsoft Certification
26 858 (10.39%) ITIL V3
27 853 (10.33%) PowerShell
28 830 (10.05%) Citrix
29 817 (9.89%) ITIL Certification
30 774 (9.37%) SQL Server

ITIL
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 518 (6.27%) MS Exchange
2 460 (5.57%) SharePoint
3 247 (2.99%) IIS
4 167 (2.02%) Skype for Business
5 153 (1.85%) Confluence
6 137 (1.66%) Exchange Server 2013
7 125 (1.51%) Exchange Server 2010
8 67 (0.81%) WebSphere
9 66 (0.80%) Apache
10 61 (0.74%) CMS
11 57 (0.69%) Tomcat
12 42 (0.51%) BizTalk Server
13 41 (0.50%) Exchange Server 2007
14 35 (0.42%) IBM HTTP Server
15 33 (0.40%) SharePoint 2013
16 22 (0.27%) EPiServer
17 21 (0.25%) IBM Notes
17 21 (0.25%) OpenStack
18 19 (0.23%) JBoss
18 19 (0.23%) WebLogic
Applications
1 970 (11.74%) Microsoft Office
2 283 (3.43%) Microsoft Excel
3 134 (1.62%) Microsoft PowerPoint
4 98 (1.19%) MS Visio
5 65 (0.79%) Microsoft Project
6 13 (0.16%) Spreadsheet
7 8 (0.097%) Acrobat
8 6 (0.073%) Adobe Creative Suite
9 4 (0.048%) CATIA
9 4 (0.048%) InfoPath
9 4 (0.048%) SPSS
10 2 (0.024%) Abaqus
11 1 (0.012%) 3ds Max
11 1 (0.012%) MicroStation
11 1 (0.012%) Revit
Business Applications
1 81 (0.98%) Dynamics CRM
2 78 (0.94%) Remedy ITSM
3 45 (0.54%) Dynamics AX
4 34 (0.41%) Oracle EBS
5 29 (0.35%) assyst
6 27 (0.33%) Sparx Enterprise Architect
7 23 (0.28%) NetSuite
8 18 (0.22%) Oracle Financials
9 16 (0.19%) Oracle Applications
10 15 (0.18%) Dynamics NAV
10 15 (0.18%) Elite 3E
10 15 (0.18%) Salesforce.com CRM
11 13 (0.16%) Documaker
11 13 (0.16%) Oracle Procure-to-Pay
12 12 (0.15%) Oracle Receivables
12 12 (0.15%) SAP S/4HANA
13 11 (0.13%) Oracle General Ledger
13 11 (0.13%) Oracle Internet Expenses
13 11 (0.13%) Oracle Payables
14 10 (0.12%) Oracle Assets
Cloud Services
1 1,793 (21.70%) Office 365
2 1,484 (17.96%) Azure
3 735 (8.90%) AWS
4 225 (2.72%) SaaS
5 210 (2.54%) Azure Active Directory
6 177 (2.14%) IaaS
7 176 (2.13%) PaaS
8 137 (1.66%) Power Platform
9 96 (1.16%) Cloud Computing
10 86 (1.04%) Dynamics 365
11 82 (0.99%) AWS CloudFormation
12 61 (0.74%) OneDrive
13 51 (0.62%) Mimecast
14 41 (0.50%) Amazon EC2
15 34 (0.41%) GCP
16 31 (0.38%) Amazon S3
16 31 (0.38%) PowerApps
17 30 (0.36%) Virtual Private Cloud
18 28 (0.34%) G Suite
19 26 (0.31%) Azure Data Factory
Communications & Networking
1 956 (11.57%) Firewall
2 765 (9.26%) DNS
3 698 (8.45%) WAN
4 676 (8.18%) LAN
5 634 (7.67%) DHCP
6 566 (6.85%) TCP/IP
7 342 (4.14%) VPN
8 319 (3.86%) VoIP
9 304 (3.68%) Wireless
10 292 (3.53%) Internet
11 285 (3.45%) SAN
12 228 (2.76%) Network Security
13 218 (2.64%) Skype
14 184 (2.23%) MPLS
15 171 (2.07%) VLAN
16 142 (1.72%) OSPF
17 131 (1.59%) BGP
18 116 (1.40%) Cisco ASA
19 111 (1.34%) SSL
20 107 (1.30%) Wi-Fi
Database & Business Intelligence
1 774 (9.37%) SQL Server
2 158 (1.91%) SQL Server Integration Services
3 133 (1.61%) SQL Server Reporting Services
4 125 (1.51%) Data Warehouse
5 116 (1.40%) Power BI
6 113 (1.37%) Big Data
7 104 (1.26%) Relational Database
8 101 (1.22%) SQL Server Analysis Services
9 72 (0.87%) SQL Server 2012
10 67 (0.81%) MySQL
11 60 (0.73%) Oracle Database
12 56 (0.68%) SQL Server 2008
13 54 (0.65%) PostgreSQL
13 54 (0.65%) SQL Server 2016
14 41 (0.50%) Amazon RDS
15 40 (0.48%) RDBMS
15 40 (0.48%) SQL Server 2005
16 37 (0.45%) DB2
17 32 (0.39%) Azure SQL Database
18 29 (0.35%) Amazon DynamoDB
Development Applications
1 307 (3.72%) JIRA
2 138 (1.67%) Jenkins
3 112 (1.36%) Git (software)
4 84 (1.02%) Visual Studio
5 58 (0.70%) Bitbucket
6 45 (0.54%) Atlassian Bamboo
7 41 (0.50%) Selenium
8 37 (0.45%) Team Foundation Server
9 35 (0.42%) VSS/SourceSafe
10 32 (0.39%) MSI
11 31 (0.38%) SQL Server Management Studio (SSMS)
12 29 (0.35%) JMeter
13 28 (0.34%) TeamCity
14 27 (0.33%) Octopus Deploy
15 25 (0.30%) SonarQube
15 25 (0.30%) Zephyr
16 24 (0.29%) TestRail
16 24 (0.29%) Visual Studio Team System
17 22 (0.27%) Chocolatey
17 22 (0.27%) Subversion
General
1 1,684 (20.38%) Finance
2 417 (5.05%) Public Sector
3 365 (4.42%) Retail
3 365 (4.42%) Telecoms
4 284 (3.44%) Banking
5 251 (3.04%) Legal
6 197 (2.38%) Law
7 139 (1.68%) Manufacturing
8 114 (1.38%) Advertising
9 113 (1.37%) Marketing
10 89 (1.08%) Back Office
11 72 (0.87%) Electronics
12 68 (0.82%) Billing
13 61 (0.74%) Aerospace
14 53 (0.64%) Financial Institution
15 49 (0.59%) Local Government
16 39 (0.47%) Automotive
17 32 (0.39%) German Language
17 32 (0.39%) Publishing
18 29 (0.35%) Front Office
Job Titles
1 1,655 (20.03%) Analyst
2 697 (8.44%) Support Engineer
3 658 (7.97%) Service Manager
4 627 (7.59%) Service Analyst
5 576 (6.97%) Support Analyst
6 535 (6.48%) IT Support
7 511 (6.19%) IT Manager
8 443 (5.36%) Service Desk Analyst
9 434 (5.25%) Infrastructure Engineer
10 431 (5.22%) Architect
11 367 (4.44%) Consultant
12 362 (4.38%) IT Engineer
13 322 (3.90%) 2nd Line Support
14 319 (3.86%) Applications Support
14 319 (3.86%) Delivery Manager
15 313 (3.79%) IT Analyst
16 312 (3.78%) Network Engineer
17 270 (3.27%) Desktop Support
18 265 (3.21%) Service Delivery Manager
19 264 (3.20%) Administrator
Libraries, Frameworks & Software Standards
1 252 (3.05%) .NET
2 232 (2.81%) Web Services
3 200 (2.42%) XML
4 143 (1.73%) HTML
5 117 (1.42%) CSS
6 115 (1.39%) LDAP
7 94 (1.14%) REST
8 89 (1.08%) SOAP
9 88 (1.07%) Middleware
10 80 (0.97%) ASP.NET
10 80 (0.97%) JSON
11 48 (0.58%) .NET Framework
11 48 (0.58%) Spring
12 40 (0.48%) Ajax
13 32 (0.39%) XSLT
14 29 (0.35%) LAMP
15 27 (0.33%) Oracle Fusion
16 25 (0.30%) AngularJS
17 24 (0.29%) J2EE
17 24 (0.29%) Kafka
Miscellaneous
1 741 (8.97%) Analytical Skills
2 730 (8.84%) Management Information System
3 606 (7.34%) Data Centre
4 402 (4.87%) Self-Motivation
5 190 (2.30%) Public Cloud
6 151 (1.83%) Driving Licence
7 145 (1.76%) User Experience
8 142 (1.72%) CMDB
9 141 (1.71%) Video Conferencing
10 132 (1.60%) PKI
11 126 (1.53%) Hybrid Cloud
12 108 (1.31%) Clustering
13 93 (1.13%) Virtual Team
14 77 (0.93%) iPhone
15 76 (0.92%) Blackberry
16 75 (0.91%) Enterprise Software
17 74 (0.90%) iSeries
18 72 (0.87%) Replication
19 71 (0.86%) Private Cloud
20 69 (0.84%) Thin Client
Operating Systems
1 3,195 (38.68%) Windows
2 1,288 (15.59%) Windows Server
3 1,124 (13.61%) Windows 10
4 933 (11.29%) Linux
5 701 (8.49%) Windows 7
6 451 (5.46%) Windows Server 2012
7 408 (4.94%) Windows Server 2008
8 385 (4.66%) Unix
9 165 (2.00%) Windows 8
10 144 (1.74%) Android
11 125 (1.51%) Red Hat Enterprise Linux
12 109 (1.32%) Apple iOS
13 106 (1.28%) Windows Server 2003
14 100 (1.21%) Mac OS
15 90 (1.09%) CentOS
16 83 (1.00%) Solaris
17 62 (0.75%) Mac OS X
18 52 (0.63%) Windows XP
19 45 (0.54%) OS/400
20 30 (0.36%) Ubuntu
Processes & Methodologies
1 1,890 (22.88%) Service Management
2 1,363 (16.50%) Agile Software Development
3 1,310 (15.86%) Service Delivery
4 1,167 (14.13%) Problem-Solving
5 963 (11.66%) ITSM
6 936 (11.33%) Project Management
7 929 (11.25%) Change Management
8 858 (10.39%) ITIL V3
9 761 (9.21%) Incident Management
10 728 (8.81%) PRINCE2
11 652 (7.89%) Information Security
12 635 (7.69%) Problem Management
13 616 (7.46%) Infrastructure Engineering
14 612 (7.41%) DevOps
15 606 (7.34%) Stakeholder Management
16 581 (7.03%) Continuous Improvement
17 502 (6.08%) Mentoring
18 476 (5.76%) Project Delivery
19 374 (4.53%) Cybersecurity
20 349 (4.22%) Coaching
Programming Languages
1 1,000 (12.11%) SQL
2 853 (10.33%) PowerShell
3 320 (3.87%) Python
4 279 (3.38%) C
5 243 (2.94%) C#
6 229 (2.77%) JavaScript
7 228 (2.76%) Bash Shell
8 219 (2.65%) Java
9 95 (1.15%) Perl
10 89 (1.08%) Shell Script
10 89 (1.08%) T-SQL
11 75 (0.91%) VBScript
12 65 (0.79%) PHP
13 64 (0.77%) Ruby
14 46 (0.56%) PL/SQL
15 29 (0.35%) VB
16 28 (0.34%) VB.NET
17 24 (0.29%) C++
17 24 (0.29%) XPath
18 23 (0.28%) VBA
Qualifications
1 1,062 (12.86%) Degree
2 867 (10.50%) Microsoft Certification
3 817 (9.89%) ITIL Certification
4 550 (6.66%) Cisco Certification
5 534 (6.46%) Security Cleared
6 455 (5.51%) MCSE
7 369 (4.47%) MCSA
8 341 (4.13%) CCNA
9 289 (3.50%) MCP
10 288 (3.49%) CCNP
11 264 (3.20%) SC Cleared
12 248 (3.00%) CISSP
13 168 (2.03%) ITIL Foundation Certificate
14 144 (1.74%) CISM
15 137 (1.66%) Computer Science Degree
16 129 (1.56%) DV Cleared
17 117 (1.42%) CISA
18 112 (1.36%) VMware Certified Professional (VCP)
19 102 (1.23%) PRINCE2 Certification
20 96 (1.16%) CCIE
Quality Assurance & Compliance
1 1,171 (14.18%) SLA
2 500 (6.05%) ISO/IEC 27001
3 221 (2.68%) QA
4 201 (2.43%) COBIT
5 137 (1.66%) GDPR
6 126 (1.53%) ISO/IEC 20000
7 119 (1.44%) PCI DSS
8 106 (1.28%) NIST
9 74 (0.90%) Sarbanes-Oxley
10 71 (0.86%) ISO 9001
11 62 (0.75%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
12 58 (0.70%) PMO
13 51 (0.62%) Cyber Essentials
14 49 (0.59%) HMG Security Policy Framework
15 31 (0.38%) Data Quality
16 18 (0.22%) ITGC
17 15 (0.18%) CESG Infosec
17 15 (0.18%) COSO
17 15 (0.18%) ISO 22301
18 14 (0.17%) Cyber Essentials PLUS
System Software
1 2,180 (26.39%) Active Directory
2 914 (11.06%) VMware Infrastructure
3 424 (5.13%) Hyper-V
4 241 (2.92%) XenApp
5 184 (2.23%) vSphere
6 178 (2.15%) XenDesktop
7 158 (1.91%) Docker
8 137 (1.66%) VMware ESXi
9 107 (1.30%) Firmware
10 92 (1.11%) Virtual Machines
11 70 (0.85%) Virtual Servers
12 64 (0.77%) Virtual Desktop
13 62 (0.75%) Microsoft App-V
14 45 (0.54%) Terminal Services
15 42 (0.51%) NFS
16 37 (0.45%) VirtualBox
17 31 (0.38%) BitLocker
17 31 (0.38%) Citrix Hypervisor
17 31 (0.38%) Microsoft Virtual Server
18 27 (0.33%) VMware Workstation
Systems Management
1 744 (9.01%) SCCM
2 213 (2.58%) Microsoft Intune
3 190 (2.30%) Ansible
4 184 (2.23%) SCOM
5 129 (1.56%) Puppet
6 104 (1.26%) Kubernetes
7 103 (1.25%) Nagios
8 93 (1.13%) Terraform
9 92 (1.11%) WSUS
10 87 (1.05%) Opscode Chef
11 68 (0.82%) Single Sign-On
12 61 (0.74%) vCenter Server
13 43 (0.52%) AirWatch
14 38 (0.46%) ZABBIX
15 36 (0.44%) Cisco CUCM
16 35 (0.42%) Microsoft Data Protection Manager
16 35 (0.42%) Packer
17 34 (0.41%) Data Guard
18 33 (0.40%) Jamf Pro
19 29 (0.35%) SCOrch
Vendors
1 2,928 (35.44%) Microsoft
2 1,298 (15.71%) VMware
3 940 (11.38%) Cisco
4 830 (10.05%) Citrix
5 747 (9.04%) ServiceNow
6 438 (5.30%) Oracle
7 316 (3.83%) HP
8 204 (2.47%) IBM
9 192 (2.32%) Apple
10 174 (2.11%) Red Hat
11 171 (2.07%) NetApp
12 167 (2.02%) Dell
12 167 (2.02%) Splunk
13 164 (1.99%) SAP
14 162 (1.96%) SolarWinds
15 157 (1.90%) Remedy
16 134 (1.62%) Palo Alto
17 127 (1.54%) CheckPoint
18 107 (1.30%) Meraki
18 107 (1.30%) Salesforce.com