Period
to 17 August 2017

The following table provides summary statistics for permanent job vacancies with a requirement for ITIL skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITIL over the 6 months to 17 August 2017 with a comparison to the same period in the previous 2 years.

IT Infrastructure Library (ITIL)
UK
6 months to
17 Aug 2017
Same period 2016 Same period 2015
Rank 28 20 22
Rank change year-on-year -8 +2 +2
Permanent jobs citing ITIL 12900 16831 18023
As % of all permanent IT jobs advertised in the UK 7.33% 8.50% 8.30%
As % of the Processes & Methodologies category 8.15% 9.55% 9.42%
Number of salaries quoted 9858 13546 14455
UK median annual salary £45,000 £45,000 £45,000
10th Percentile £25,000 £25,000 £25,000
90th Percentile £72,500 £72,500 £71,000
UK excluding London median annual salary £40,000 £41,741 £41,250
% change year-on-year -4.17% +1.19% +3.13%

ITIL is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process and methodology skills.

Process & Methodology Skills
UK
Permanent job vacancies with a requirement for process and methodology skills 158287 176312 191402
As % of all permanent IT job vacancies advertised in the UK 89.91% 89.06% 88.10%
Number of salaries quoted 125770 147022 156153
UK median annual salary £50,000 £49,000 £47,500
Median salary % change year-on-year +2.04% +3.16% +5.56%
10th Percentile £28,723 £27,500 £27,500
90th Percentile £80,000 £77,500 £76,250
UK excluding London median annual salary £42,500 £42,500 £42,500

ITIL
Job Vacancy Trend

Job postings citing ITIL as a percentage of all IT jobs advertised.

Job vacancy trend for ITIL in the UK

ITIL
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITIL.

Salary trend for ITIL in the UK

ITIL
Salary Histogram

The salary distribution of IT jobs citing ITIL over the 6 months to 17 August 2017.

Salary histogram for ITIL in the UK

ITIL
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL within the UK over the 6 months to 17 August 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -9 12083 £45,000 - 634
UK excluding London -5 8035 £40,000 -4.17% 528
London -15 4585 £52,500 +5.00% 157
South East -5 2173 £42,500 -5.56% 138
North of England -7 1994 £37,500 -7.41% 167
Midlands -6 1442 £42,500 +6.25% 78
North West -6 1043 £40,000 -5.88% 89
West Midlands -3 1024 £42,500 +6.25% 56
East of England -8 1021 £45,000 +5.88% 44
Yorkshire -3 864 £37,500 -6.25% 63
South West -5 850 £37,500 - 47
East Midlands -7 410 £38,000 -5.00% 22
Scotland +1 323 £47,500 - 38
Wales -2 248 £39,000 +30.00% 16
North East -12 91 £36,500 -17.05% 15
Northern Ireland +7 42 £37,500 -6.25%
Channel Islands - 2 £55,000 -

For the 6 months to 17 August 2017, IT jobs citing ITIL also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for ITIL.

1 4740 (36.74%) Windows
2 4008 (31.07%) Microsoft
3 3083 (23.90%) Active Directory
4 2899 (22.47%) Finance
5 2561 (19.85%) Service Management
6 2191 (16.98%) VMware
7 2127 (16.49%) SQL
8 2101 (16.29%) Windows Server
9 2090 (16.20%) Service Delivery
10 1842 (14.28%) Cisco
11 1768 (13.71%) SLA
12 1662 (12.88%) Linux
13 1641 (12.72%) Firewall
14 1626 (12.60%) Agile Software Development
15 1584 (12.28%) Project Management
16 1568 (12.16%) ITIL Certification
17 1510 (11.71%) Change Management
18 1483 (11.50%) Degree
19 1468 (11.38%) Microsoft Office
20 1381 (10.71%) SQL Server
21 1316 (10.20%) PRINCE2
22 1307 (10.13%) VMware Infrastructure
23 1289 (9.99%) Microsoft Certification
24 1279 (9.91%) ITIL V3
25 1269 (9.84%) Analytical Skills
26 1240 (9.61%) Office 365
27 1203 (9.33%) MS Exchange
28 1199 (9.29%) Citrix
29 1174 (9.10%) Windows 7
30 1155 (8.95%) ITSM

ITIL
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1203 (9.33%) MS Exchange
2 762 (5.91%) SharePoint
3 599 (4.64%) Exchange Server 2010
4 473 (3.67%) IIS
5 385 (2.98%) Skype for Business
6 254 (1.97%) Exchange Server 2013
7 190 (1.47%) Apache
8 134 (1.04%) Tomcat
9 132 (1.02%) JBoss
10 121 (0.94%) WebSphere
11 116 (0.90%) Exchange Server 2007
12 107 (0.83%) SharePoint 2013
13 105 (0.81%) Confluence
14 100 (0.78%) WebLogic
15 99 (0.77%) CMS
16 88 (0.68%) SharePoint 2010
17 82 (0.64%) BizTalk Server
18 77 (0.60%) Blackberry Enterprise Server
18 77 (0.60%) IBM Notes
19 69 (0.53%) Oracle SOA Suite
Applications
1 1468 (11.38%) Microsoft Office
2 464 (3.60%) Microsoft Excel
3 247 (1.91%) Microsoft PowerPoint
4 152 (1.18%) MS Visio
5 109 (0.84%) Microsoft Project
6 31 (0.24%) Spreadsheet
7 9 (0.070%) Adobe Creative Suite
8 8 (0.062%) InfoPath
9 6 (0.047%) Acrobat
10 4 (0.031%) Maya
10 4 (0.031%) SOLIDWORKS
11 2 (0.016%) Adobe Captivate
11 2 (0.016%) AutoCAD
11 2 (0.016%) Camtasia
11 2 (0.016%) Windchill
12 1 (0.008%) Chatbot
12 1 (0.008%) InCopy
12 1 (0.008%) InDesign
12 1 (0.008%) Photoshop
12 1 (0.008%) S-PLUS
Business Applications
1 173 (1.34%) Remedy ITSM
2 137 (1.06%) Dynamics CRM
3 58 (0.45%) Dynamics AX
4 56 (0.43%) Oracle EBS
5 54 (0.42%) Actimize
6 53 (0.41%) ION MarketView
7 51 (0.40%) Oracle EBS R12
8 45 (0.35%) Dynamics NAV
9 36 (0.28%) SAP FI
10 34 (0.26%) SAP CO
10 34 (0.26%) SAP FI/CO
11 31 (0.24%) assyst
11 31 (0.24%) Oracle ERP
12 30 (0.23%) Oracle 11i
13 27 (0.21%) Oracle Applications
14 26 (0.20%) Remedy AR System
15 23 (0.18%) SAP MM
16 22 (0.17%) RiskWrite
17 21 (0.16%) Oracle HRMS
18 20 (0.16%) SAP BPC
Cloud Services
1 1240 (9.61%) Office 365
2 951 (7.37%) Microsoft Azure
3 715 (5.54%) Amazon AWS
4 337 (2.61%) SaaS
5 303 (2.35%) IaaS
6 194 (1.50%) PaaS
7 156 (1.21%) Cloud Computing
8 81 (0.63%) G Suite
9 74 (0.57%) Mimecast
10 52 (0.40%) AWS CloudFormation
11 51 (0.40%) Azure Active Directory
12 43 (0.33%) Amazon EC2
13 40 (0.31%) Virtual Private Cloud
14 35 (0.27%) GitHub
15 34 (0.26%) Amazon S3
16 33 (0.26%) OneDrive
17 24 (0.19%) Google Cloud Platform
18 21 (0.16%) Amazon CloudWatch
19 17 (0.13%) Dynamics 365
20 15 (0.12%) Amazon SQS
Communications & Networking
1 1641 (12.72%) Firewall
2 1071 (8.30%) WAN
3 1020 (7.91%) LAN
4 1008 (7.81%) DNS
5 880 (6.82%) TCP/IP
6 736 (5.71%) SAN
7 732 (5.67%) DHCP
8 638 (4.95%) VPN
9 471 (3.65%) VoIP
10 448 (3.47%) Network Security
11 374 (2.90%) Internet
12 366 (2.84%) Wireless
13 356 (2.76%) Skype
14 302 (2.34%) MPLS
15 288 (2.23%) Cisco ASA
16 265 (2.05%) VLAN
17 212 (1.64%) Unified Communications
18 191 (1.48%) BGP
18 191 (1.48%) Wi-Fi
19 188 (1.46%) OSPF
Database & Business Intelligence
1 1381 (10.71%) SQL Server
2 243 (1.88%) SQL Server Integration Services
3 210 (1.63%) SQL Server 2008
4 208 (1.61%) MySQL
5 181 (1.40%) Oracle Database
6 171 (1.33%) SQL Server Reporting Services
7 163 (1.26%) SQL Server 2012
8 162 (1.26%) Big Data
9 140 (1.09%) Relational Database
10 139 (1.08%) Data Warehouse
11 109 (0.84%) MongoDB
12 108 (0.84%) SQL Server 2014
13 107 (0.83%) BusinessObjects
14 95 (0.74%) SQL Server 2005
15 84 (0.65%) SQL Server Analysis Services
16 80 (0.62%) Hadoop
17 76 (0.59%) DB2
18 70 (0.54%) NoSQL
19 67 (0.52%) RDBMS
20 65 (0.50%) OLAP
Development Applications
1 234 (1.81%) JIRA
2 202 (1.57%) Jenkins
3 124 (0.96%) Team Foundation Server
4 119 (0.92%) Git (software)
5 89 (0.69%) Subversion
6 77 (0.60%) TeamCity
7 68 (0.53%) Selenium
8 65 (0.50%) Visual Studio
9 51 (0.40%) Maven
10 49 (0.38%) Atlassian Bamboo
11 41 (0.32%) Bitbucket
11 41 (0.32%) MSI
11 41 (0.32%) Octopus Deploy
12 39 (0.30%) JUnit
13 37 (0.29%) Oracle Forms
14 33 (0.26%) EasyMock
15 28 (0.22%) Ant
16 25 (0.19%) NUnit
17 24 (0.19%) Eclipse
17 24 (0.19%) VSS/SourceSafe
General
1 2899 (22.47%) Finance
2 873 (6.77%) Banking
3 799 (6.19%) Retail
4 576 (4.47%) Telecoms
5 448 (3.47%) Legal
6 361 (2.80%) Investment Banking
7 284 (2.20%) Retail Banking
8 254 (1.97%) Manufacturing
9 222 (1.72%) Law
10 181 (1.40%) Marketing
11 169 (1.31%) Back Office
12 137 (1.06%) Advertising
13 106 (0.82%) Front Office
14 101 (0.78%) Financial Institution
15 95 (0.74%) Billing
16 85 (0.66%) Publishing
17 80 (0.62%) Games
18 79 (0.61%) German Language
19 64 (0.50%) Local Government
20 59 (0.46%) French Language
Job Titles
1 2802 (21.72%) Analyst
2 1128 (8.74%) Service Manager
3 1111 (8.61%) Support Analyst
4 864 (6.70%) Support Engineer
5 780 (6.05%) IT Manager
6 767 (5.95%) Service Analyst
7 748 (5.80%) Applications Support
8 729 (5.65%) Infrastructure Engineer
9 586 (4.54%) Consultant
10 570 (4.42%) Architect
11 562 (4.36%) IT Support
12 556 (4.31%) Service Desk Analyst
13 526 (4.08%) Network Engineer
14 497 (3.85%) IT Analyst
15 465 (3.60%) Project Manager
16 461 (3.57%) Delivery Manager
17 433 (3.36%) Team Leader
18 429 (3.33%) Administrator
19 419 (3.25%) 2nd Line Support
20 407 (3.16%) Applications Support Analyst
Libraries, Frameworks & Software Standards
1 637 (4.94%) .NET
2 383 (2.97%) Web Services
3 373 (2.89%) HTML
4 289 (2.24%) XML
5 256 (1.98%) CSS
6 193 (1.50%) Middleware
7 164 (1.27%) ASP.NET
8 150 (1.16%) SOAP
9 111 (0.86%) AngularJS
10 108 (0.84%) .NET Framework
11 104 (0.81%) J2EE
12 79 (0.61%) HTML5
13 75 (0.58%) JSON
14 72 (0.56%) ASP.NET MVC
15 69 (0.53%) jQuery
16 66 (0.51%) REST
17 60 (0.47%) Ajax
18 58 (0.45%) Java EE
19 56 (0.43%) LAMP
19 56 (0.43%) Spring
Miscellaneous
1 1269 (9.84%) Analytical Skills
2 1113 (8.63%) Data Centre
3 811 (6.29%) Management Information System
4 457 (3.54%) Computer Science
5 278 (2.16%) User Experience
6 273 (2.12%) Blackberry
7 268 (2.08%) Clustering
8 228 (1.77%) Driving Licence
9 186 (1.44%) CMDB
10 179 (1.39%) Virtual Team
11 170 (1.32%) Replication
12 152 (1.18%) Foreign Exchange (FX)
13 151 (1.17%) Enterprise Software
14 150 (1.16%) Public Cloud
15 134 (1.04%) iPad
16 116 (0.90%) Fintech
17 113 (0.88%) Data Protection Act
17 113 (0.88%) Video Conferencing
18 98 (0.76%) NHS
19 89 (0.69%) PMI
Operating Systems
1 4740 (36.74%) Windows
2 2101 (16.29%) Windows Server
3 1662 (12.88%) Linux
4 1174 (9.10%) Windows 7
5 995 (7.71%) Windows Server 2012
6 959 (7.43%) Unix
7 957 (7.42%) Windows Server 2008
8 620 (4.81%) Windows 10
9 395 (3.06%) Windows Server 2003
10 341 (2.64%) Red Hat Enterprise Linux
11 311 (2.41%) Windows 8
12 309 (2.40%) Apple iOS
13 302 (2.34%) Android
14 215 (1.67%) Mac OS X
15 176 (1.36%) Windows XP
16 155 (1.20%) CentOS
17 154 (1.19%) Solaris
18 117 (0.91%) AIX
19 73 (0.57%) Mac OS
20 43 (0.33%) Windows 2000
Processes & Methodologies
1 2561 (19.85%) Service Management
2 2090 (16.20%) Service Delivery
3 1626 (12.60%) Agile Software Development
4 1584 (12.28%) Project Management
5 1510 (11.71%) Change Management
6 1316 (10.20%) PRINCE2
7 1279 (9.91%) ITIL V3
8 1155 (8.95%) ITSM
9 1100 (8.53%) Problem Management
10 950 (7.36%) Stakeholder Management
11 935 (7.25%) Incident Management
12 880 (6.82%) Continuous Improvement
13 747 (5.79%) Information Security
14 668 (5.18%) Mentoring
15 639 (4.95%) Configuration Management
16 618 (4.79%) Disaster Recovery
17 604 (4.68%) Asset Management
18 598 (4.64%) DevOps
19 577 (4.47%) SDLC
20 555 (4.30%) Release Management
Programming Languages
1 2127 (16.49%) SQL
2 829 (6.43%) PowerShell
3 643 (4.98%) Java
4 364 (2.82%) C#
5 358 (2.78%) Python
6 341 (2.64%) JavaScript
7 267 (2.07%) Shell Script
8 248 (1.92%) C
9 224 (1.74%) T-SQL
10 195 (1.51%) Perl
11 179 (1.39%) PL/SQL
12 163 (1.26%) Bash Shell
13 162 (1.26%) VBScript
14 129 (1.00%) PHP
15 124 (0.96%) VB
16 119 (0.92%) C++
17 109 (0.84%) Ruby
18 83 (0.64%) VB.NET
19 52 (0.40%) VBA
20 35 (0.27%) RPG
Qualifications
1 1568 (12.16%) ITIL Certification
2 1483 (11.50%) Degree
3 1289 (9.99%) Microsoft Certification
4 1022 (7.92%) Cisco Certification
5 844 (6.54%) Security Cleared
6 798 (6.19%) MCSE
7 712 (5.52%) CCNA
8 621 (4.81%) CISSP
9 586 (4.54%) SC Cleared
10 532 (4.12%) CCNP
11 445 (3.45%) MCP
12 444 (3.44%) MCSA
13 391 (3.03%) CISM
14 337 (2.61%) ITIL Foundation Certificate
15 243 (1.88%) Computer Science Degree
16 209 (1.62%) DV Cleared
17 205 (1.59%) VMware Certified Professional (VCP)
18 204 (1.58%) CISA
19 190 (1.47%) MCITP
20 182 (1.41%) PMI Certification
Quality Assurance & Compliance
1 1768 (13.71%) SLA
2 617 (4.78%) ISO/IEC 27001
3 324 (2.51%) PCI DSS
4 280 (2.17%) COBIT
5 278 (2.16%) QA
6 202 (1.57%) ISO/IEC 20000
7 141 (1.09%) PMO
8 132 (1.02%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
9 118 (0.91%) ISO 9001
10 93 (0.72%) Sarbanes-Oxley
11 75 (0.58%) Data Quality
12 73 (0.57%) GDPR
13 63 (0.49%) Cyber Essentials
14 35 (0.27%) SEPA
15 31 (0.24%) ISO 22301
15 31 (0.24%) ISO/IEC 27005
16 24 (0.19%) ISO 9000
17 20 (0.16%) COSO
18 16 (0.12%) PMBOK
19 14 (0.11%) Cyber Essentials PLUS
System Software
1 3083 (23.90%) Active Directory
2 1307 (10.13%) VMware Infrastructure
3 762 (5.91%) Hyper-V
4 377 (2.92%) XenApp
5 347 (2.69%) vSphere
6 291 (2.26%) VMware ESXi
7 224 (1.74%) XenDesktop
8 113 (0.88%) Docker
9 101 (0.78%) Virtual Machines
10 97 (0.75%) Microsoft App-V
11 96 (0.74%) Terminal Services
12 76 (0.59%) Virtual Desktop
12 76 (0.59%) Virtual Servers
13 58 (0.45%) XenServer
14 53 (0.41%) ProxySG
15 50 (0.39%) Oracle RAC
16 45 (0.35%) NFS
17 38 (0.29%) Microsoft Virtual Server
18 37 (0.29%) VirtualBox
19 31 (0.24%) KVM
Systems Management
1 887 (6.88%) SCCM
2 362 (2.81%) SCOM
3 316 (2.45%) Puppet
4 204 (1.58%) Opscode Chef
5 193 (1.50%) Ansible
6 166 (1.29%) Nagios
7 153 (1.19%) WSUS
8 123 (0.95%) AirWatch
9 97 (0.75%) vCenter Server
10 88 (0.68%) Tivoli
11 84 (0.65%) Cisco CUCM
12 69 (0.53%) NetBackup
13 65 (0.50%) Terraform
14 64 (0.50%) Microsoft Clustering
15 60 (0.47%) Backup Exec
15 60 (0.47%) Tivoli Storage Manager
16 56 (0.43%) Opsview
17 54 (0.42%) Norton AntiVirus
18 51 (0.40%) Microsoft Intune
18 51 (0.40%) Systems Management Server (SMS)
Vendors
1 4008 (31.07%) Microsoft
2 2191 (16.98%) VMware
3 1842 (14.28%) Cisco
4 1199 (9.29%) Citrix
5 970 (7.52%) Oracle
6 720 (5.58%) HP
7 556 (4.31%) ServiceNow
8 452 (3.50%) SAP
9 394 (3.05%) CheckPoint
10 377 (2.92%) Red Hat
11 345 (2.67%) IBM
11 345 (2.67%) Juniper
12 305 (2.36%) F5
13 301 (2.33%) SolarWinds
14 297 (2.30%) Apple
15 289 (2.24%) Remedy
16 235 (1.82%) NetApp
17 230 (1.78%) Palo Alto
18 215 (1.67%) Dell
19 209 (1.62%) Avaya