Period
to 23 January 2022

The following table provides summary statistics for permanent job vacancies with a requirement for ITIL skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITIL over the 6 months to 23 January 2022 with a comparison to the same period in the previous 2 years.

ITIL
UK
6 months to
23 Jan 2022
Same period 2021 Same period 2020
Rank 58 53 34
Rank change year-on-year -5 -19 -1
Permanent jobs citing ITIL 6,158 3,052 8,245
As % of all permanent jobs advertised in the UK 4.81% 4.82% 6.55%
As % of the Processes & Methodologies category 5.11% 5.18% 7.08%
Number of salaries quoted 4,769 2,430 6,480
10th Percentile £26,250 £26,250 £25,000
25th Percentile £33,500 £35,750 £31,250
Median annual salary (50th Percentile) £47,500 £47,278 £45,000
Median % change year-on-year +0.47% +5.06% -
75th Percentile £63,750 £62,500 £60,000
90th Percentile £77,500 £76,750 £75,000
UK excluding London median annual salary £42,500 £43,000 £41,500
% change year-on-year -1.16% +3.61% -2.35%

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 120,414 58,914 116,525
As % of all permanent IT jobs advertised in the UK 94.03% 93.10% 92.60%
Number of salaries quoted 78,049 48,002 93,468
10th Percentile £33,500 £32,500 £30,000
25th Percentile £43,750 £41,500 £38,750
Median annual salary (50th Percentile) £60,000 £55,000 £52,500
Median % change year-on-year +9.09% +4.76% -
75th Percentile £78,750 £73,750 £71,250
90th Percentile £95,000 £89,000 £87,500
UK excluding London median annual salary £50,000 £49,000 £46,000
% change year-on-year +2.04% +6.52% +2.22%

ITIL
Job Vacancy Trend

Job postings citing ITIL as a proportion of all IT jobs advertised.

Job vacancy trend for ITIL in the UK

ITIL
Salary Trend

3-month moving average salary quoted in jobs citing ITIL.

Salary trend for ITIL in the UK

ITIL
Salary Histogram

Salary distribution for jobs citing ITIL over the 6 months to 23 January 2022.

Salary histogram for ITIL in the UK

ITIL
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL within the UK over the 6 months to 23 January 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -5 5,593 £47,500 - 1,105
UK excluding London +1 3,811 £42,500 -1.16% 866
London +12 1,982 £55,000 -4.35% 309
Work from Home +19 1,171 £55,000 +10.00% 150
South East +3 1,040 £47,500 -3.06% 178
North of England +4 991 £40,000 - 239
Midlands -7 700 £42,500 +6.25% 194
North West +19 534 £42,500 -1.16% 132
West Midlands -10 470 £42,750 -5.00% 139
South West +19 423 £42,500 +2.72% 90
East of England +3 421 £43,000 -4.44% 92
Yorkshire -8 344 £42,500 +6.25% 85
East Midlands -11 221 £39,000 +4.00% 53
Scotland +2 147 £38,500 -14.44% 43
Wales -4 123 £33,000 -26.67% 26
North East -3 113 £35,000 -17.65% 22
Northern Ireland -29 9 £35,000 -22.22% 5

For the 6 months to 23 January 2022, IT jobs citing ITIL also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ITIL.

1 2,329 (37.82%) Microsoft
2 2,089 (33.92%) Social Skills
3 1,997 (32.43%) Windows
4 1,670 (27.12%) Microsoft 365
5 1,579 (25.64%) Azure
6 1,566 (25.43%) Active Directory
7 1,458 (23.68%) Service Management
8 1,342 (21.79%) Finance
9 1,212 (19.68%) Service Delivery
10 1,160 (18.84%) Agile Software Development
11 1,098 (17.83%) ITSM
12 1,049 (17.03%) Problem-Solving
13 1,027 (16.68%) SLA
14 908 (14.75%) VMware
15 871 (14.14%) Windows Server
16 833 (13.53%) Project Management
17 816 (13.25%) Incident Management
18 808 (13.12%) Change Management
19 768 (12.47%) Degree
20 751 (12.20%) SQL
21 720 (11.69%) Analytical Skills
22 693 (11.25%) Windows 10
23 663 (10.77%) Cisco
24 637 (10.34%) PowerShell
25 630 (10.23%) Problem Management
26 627 (10.18%) VMware Infrastructure
26 627 (10.18%) Linux
27 624 (10.13%) Microsoft Office
28 619 (10.05%) Continuous Improvement
29 615 (9.99%) Firewall

ITIL
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 427 (6.93%) SharePoint
2 242 (3.93%) MS Exchange
3 100 (1.62%) Confluence
4 99 (1.61%) IIS
5 61 (0.99%) CMS
6 59 (0.96%) Skype for Business
7 43 (0.70%) Tomcat
8 36 (0.58%) Apache
9 35 (0.57%) Exchange Server 2013
10 23 (0.37%) Oracle Workflow
11 22 (0.36%) Drupal
11 22 (0.36%) Elasticsearch
11 22 (0.36%) Exchange Server 2010
12 21 (0.34%) WebLogic
13 17 (0.28%) Blackberry Enterprise Server
14 16 (0.26%) Exchange Server 2007
15 14 (0.23%) JBoss
15 14 (0.23%) WebSphere
16 12 (0.19%) Oracle SOA Suite
16 12 (0.19%) SAS
Applications
1 624 (10.13%) Microsoft Office
2 236 (3.83%) Microsoft Excel
3 70 (1.14%) Microsoft PowerPoint
4 65 (1.06%) Microsoft Project
5 54 (0.88%) MS Visio
6 19 (0.31%) Chatbot
7 13 (0.21%) Spreadsheet
8 11 (0.18%) Adobe Creative Suite
8 11 (0.18%) InVision
9 8 (0.13%) Acrobat
10 4 (0.065%) Sketch
11 3 (0.049%) SketchUp
12 2 (0.032%) Adobe Captivate
12 2 (0.032%) Camtasia
12 2 (0.032%) InfoPath
12 2 (0.032%) Snagit
Business Applications
1 90 (1.46%) NetSuite
2 70 (1.14%) Remedy ITSM
3 58 (0.94%) Dynamics CRM
4 31 (0.50%) Oracle Applications
4 31 (0.50%) Oracle EBS
5 28 (0.45%) Dynamics AX
6 21 (0.34%) Dynamics NAV
7 20 (0.32%) Salesforce.com CRM
8 16 (0.26%) Maximo
8 16 (0.26%) SAP S/4HANA
9 10 (0.16%) Elite 3E
9 10 (0.16%) Workfront
10 8 (0.13%) Raiser's Edge
11 7 (0.11%) Oracle ERP
11 7 (0.11%) Oracle Financials
12 6 (0.097%) SAP CO
12 6 (0.097%) SAP FI
12 6 (0.097%) SAP FI/CO
12 6 (0.097%) SAP SD
12 6 (0.097%) Workday HCM
Cloud Services
1 1,670 (27.12%) Microsoft 365
2 1,579 (25.64%) Azure
3 590 (9.58%) AWS
4 330 (5.36%) Azure Active Directory
5 282 (4.58%) SaaS
6 202 (3.28%) IaaS
7 185 (3.00%) Power Platform
8 167 (2.71%) PaaS
9 142 (2.31%) OneDrive
10 110 (1.79%) Dynamics 365
11 93 (1.51%) PowerApps
12 80 (1.30%) GCP
13 73 (1.19%) Cloud Computing
14 66 (1.07%) Mimecast
15 46 (0.75%) Azure Monitor
16 45 (0.73%) Amazon EC2
17 44 (0.71%) Virtual Private Cloud
18 38 (0.62%) Google Workspace
19 34 (0.55%) AWS CloudFormation
20 32 (0.52%) Serverless
Communications & Networking
1 615 (9.99%) Firewall
2 490 (7.96%) DNS
3 472 (7.66%) WAN
4 432 (7.02%) LAN
5 393 (6.38%) DHCP
6 345 (5.60%) VPN
7 267 (4.34%) TCP/IP
8 185 (3.00%) SAN
9 180 (2.92%) Network Security
10 163 (2.65%) Wi-Fi
11 159 (2.58%) Wireless
12 142 (2.31%) VoIP
13 115 (1.87%) VLAN
14 98 (1.59%) Internet
15 94 (1.53%) Skype
16 88 (1.43%) MPLS
17 85 (1.38%) SSL
18 82 (1.33%) Unified Communications
19 80 (1.30%) Remote Desktop
20 76 (1.23%) OSPF
Database & Business Intelligence
1 510 (8.28%) SQL Server
2 108 (1.75%) Data Warehouse
3 97 (1.58%) Power BI
4 96 (1.56%) MySQL
5 88 (1.43%) Relational Database
6 77 (1.25%) Oracle Database
7 58 (0.94%) SQL Server Reporting Services
8 53 (0.86%) Oracle Database 11g
9 52 (0.84%) SQL Server Integration Services
10 43 (0.70%) Amazon RDS
11 39 (0.63%) RDBMS
12 32 (0.52%) Azure SQL Database
12 32 (0.52%) Big Data
13 30 (0.49%) PostgreSQL
14 28 (0.45%) Oracle Database 12c
15 25 (0.41%) SQL Server 2016
16 24 (0.39%) SQL Server 2012
17 23 (0.37%) Oracle Reports
17 23 (0.37%) SQL Server 2008
18 20 (0.32%) Tableau
Development Applications
1 211 (3.43%) JIRA
2 102 (1.66%) Jenkins
3 97 (1.58%) Git (software)
4 50 (0.81%) Bitbucket
4 50 (0.81%) Subversion
5 46 (0.75%) Visual Studio
6 33 (0.54%) Selenium
7 25 (0.41%) JMeter
8 21 (0.34%) Team Foundation Server
9 18 (0.29%) Serenity BDD
10 17 (0.28%) Maven
10 17 (0.28%) Oracle APEX
11 14 (0.23%) WebDriver
12 13 (0.21%) Ant
13 11 (0.18%) Cucumber
13 11 (0.18%) GitLab
13 11 (0.18%) Octopus Deploy
13 11 (0.18%) Sonatype Nexus
14 10 (0.16%) Gradle
15 9 (0.15%) Artifactory
General
1 2,089 (33.92%) Social Skills
2 1,342 (21.79%) Finance
3 720 (11.69%) Analytical Skills
4 392 (6.37%) Public Sector
5 311 (5.05%) Telecoms
6 272 (4.42%) Organisational Skills
7 244 (3.96%) Retail
8 243 (3.95%) Law
9 239 (3.88%) Legal
10 207 (3.36%) Presentation Skills
11 183 (2.97%) Inclusion and Diversity
12 177 (2.87%) Banking
13 166 (2.70%) Influencing Skills
14 142 (2.31%) Marketing
15 135 (2.19%) Manufacturing
16 108 (1.75%) Documentation Skills
17 101 (1.64%) Advertising
18 70 (1.14%) Digital Economy
19 69 (1.12%) Back Office
20 38 (0.62%) Local Government
Job Titles
1 1,297 (21.06%) Analyst
2 543 (8.82%) Service Manager
3 467 (7.58%) IT Manager
4 461 (7.49%) Support Analyst
5 411 (6.67%) Service Analyst
6 390 (6.33%) IT Support
7 340 (5.52%) Service Desk Analyst
8 335 (5.44%) Infrastructure Engineer
9 325 (5.28%) Support Engineer
10 306 (4.97%) Architect
11 252 (4.09%) IT Analyst
12 246 (3.99%) Administrator
12 246 (3.99%) Applications Support
13 220 (3.57%) Network Engineer
14 219 (3.56%) 2nd Line Support
15 217 (3.52%) IT Engineer
16 211 (3.43%) Team Leader
17 206 (3.35%) Delivery Manager
18 199 (3.23%) Project Manager
19 194 (3.15%) IT Services Manager
Libraries, Frameworks & Software Standards
1 160 (2.60%) .NET
2 154 (2.50%) Web Services
3 121 (1.96%) HTML
4 90 (1.46%) CSS
5 85 (1.38%) REST
6 83 (1.35%) LDAP
7 81 (1.32%) XML
8 80 (1.30%) JSON
9 76 (1.23%) SOAP
10 72 (1.17%) AngularJS
11 65 (1.06%) Middleware
12 47 (0.76%) ASP.NET
13 36 (0.58%) SAML
14 35 (0.57%) RESTful
15 31 (0.50%) Ajax
16 30 (0.49%) .NET Framework
17 28 (0.45%) SailPoint
18 26 (0.42%) Node.js
18 26 (0.42%) XMPP
19 24 (0.39%) Twitter Bootstrap
Miscellaneous
1 408 (6.63%) Data Centre
2 392 (6.37%) Management Information System
3 341 (5.54%) Self-Motivation
4 145 (2.35%) User Experience
5 141 (2.29%) CMDB
6 124 (2.01%) Enterprise Software
7 111 (1.80%) Video Conferencing
8 109 (1.77%) Public Cloud
9 86 (1.40%) Clustering
10 82 (1.33%) Virtual Team
11 80 (1.30%) Driving Licence
12 78 (1.27%) PKI
13 65 (1.06%) Analytical Mindset
14 61 (0.99%) Replication
15 60 (0.97%) Hybrid Cloud
16 59 (0.96%) Blackberry
17 57 (0.93%) Handset
18 51 (0.83%) Data Protection Act
19 47 (0.76%) Smartphone
20 45 (0.73%) Cyberthreat
Operating Systems
1 1,997 (32.43%) Windows
2 871 (14.14%) Windows Server
3 693 (11.25%) Windows 10
4 627 (10.18%) Linux
5 272 (4.42%) Unix
6 269 (4.37%) Windows Server 2016
7 238 (3.86%) Windows Server 2012
8 220 (3.57%) Windows 7
9 172 (2.79%) Windows Server 2019
10 151 (2.45%) Android
11 150 (2.44%) Windows Server 2008
12 128 (2.08%) Mac OS
13 121 (1.96%) Apple iOS
14 87 (1.41%) Mac OS X
15 68 (1.10%) Red Hat Enterprise Linux
16 52 (0.84%) CentOS
17 46 (0.75%) Solaris
18 42 (0.68%) Windows Server 2003
19 39 (0.63%) Windows 8
20 29 (0.47%) Ubuntu
Processes & Methodologies
1 1,458 (23.68%) Service Management
2 1,212 (19.68%) Service Delivery
3 1,160 (18.84%) Agile Software Development
4 1,098 (17.83%) ITSM
5 1,049 (17.03%) Problem-Solving
6 833 (13.53%) Project Management
7 816 (13.25%) Incident Management
8 808 (13.12%) Change Management
9 630 (10.23%) Problem Management
10 619 (10.05%) Continuous Improvement
11 521 (8.46%) DevOps
12 497 (8.07%) Cybersecurity
12 497 (8.07%) ITIL V3
13 455 (7.39%) Infrastructure Engineering
14 448 (7.28%) Project Delivery
15 445 (7.23%) PRINCE2
16 404 (6.56%) Risk Management
17 401 (6.51%) Mentoring
18 349 (5.67%) Information Security
19 348 (5.65%) Stakeholder Management
Programming Languages
1 751 (12.20%) SQL
2 637 (10.34%) PowerShell
3 206 (3.35%) Python
4 171 (2.78%) JavaScript
5 148 (2.40%) C#
6 137 (2.22%) Bash
7 107 (1.74%) Java
8 81 (1.32%) Shell Script
9 70 (1.14%) C
10 66 (1.07%) T-SQL
11 48 (0.78%) Perl
11 48 (0.78%) PHP
12 37 (0.60%) PL/SQL
13 31 (0.50%) VB.NET
14 30 (0.49%) VB
15 22 (0.36%) VBScript
16 19 (0.31%) Ruby
17 16 (0.26%) COBOL
18 14 (0.23%) Go
19 9 (0.15%) Groovy
Qualifications
1 768 (12.47%) Degree
2 601 (9.76%) ITIL Certification
3 552 (8.96%) Security Cleared
4 422 (6.85%) Microsoft Certification
5 349 (5.67%) SC Cleared
6 330 (5.36%) Cisco Certification
7 205 (3.33%) CCNA
8 194 (3.15%) CISSP
9 180 (2.92%) MCSE
10 171 (2.78%) CCNP
11 170 (2.76%) ITIL Foundation Certificate
12 152 (2.47%) MCP
12 152 (2.47%) MCSA
13 144 (2.34%) CISM
14 111 (1.80%) DBS Check
15 107 (1.74%) CISA
16 105 (1.71%) Computer Science Degree
17 87 (1.41%) A+ Certification
18 81 (1.32%) PMI Certification
19 78 (1.27%) DV Cleared
Quality Assurance & Compliance
1 1,027 (16.68%) SLA
2 366 (5.94%) ISO/IEC 27001
3 223 (3.62%) GDPR
4 182 (2.96%) COBIT
5 127 (2.06%) NIST
6 120 (1.95%) QA
7 105 (1.71%) PCI DSS
8 93 (1.51%) PMO
9 87 (1.41%) Cyber Essentials
10 63 (1.02%) ISO/IEC 20000
11 58 (0.94%) ITGC
12 47 (0.76%) GRC
13 40 (0.65%) Sarbanes-Oxley
14 37 (0.60%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
15 36 (0.58%) ISO 9001
16 35 (0.57%) Cyber Essentials PLUS
17 32 (0.52%) ISAE 3402
17 32 (0.52%) NCSC
18 29 (0.47%) Accessibility
19 27 (0.44%) ISO 22301
System Software
1 1,566 (25.43%) Active Directory
2 627 (10.18%) VMware Infrastructure
3 313 (5.08%) Hyper-V
4 146 (2.37%) VMware ESXi
5 115 (1.87%) Virtual Desktop
6 106 (1.72%) vSphere
7 92 (1.49%) Docker
8 82 (1.33%) XenApp
9 67 (1.09%) Virtual Machines
10 47 (0.76%) Virtual Servers
11 39 (0.63%) XenDesktop
12 28 (0.45%) Microsoft Virtual Server
12 28 (0.45%) VMware Workstation
13 26 (0.42%) Firmware
14 25 (0.41%) BitLocker
14 25 (0.41%) Microsoft App-V
15 17 (0.28%) NFS
16 16 (0.26%) VMware NSX
17 10 (0.16%) Terminal Services
17 10 (0.16%) VirtualBox
Systems Management
1 515 (8.36%) SCCM
2 265 (4.30%) Microsoft Intune
3 95 (1.54%) Ansible
4 94 (1.53%) SCOM
5 82 (1.33%) Kubernetes
6 78 (1.27%) Puppet
6 78 (1.27%) Terraform
7 76 (1.23%) Single Sign-On
8 65 (1.06%) WSUS
9 45 (0.73%) Jamf Pro
10 43 (0.70%) Cisco CUCM
11 40 (0.65%) Nagios
12 37 (0.60%) Grafana
13 35 (0.57%) Active Directory Federation Services
13 35 (0.57%) NetBackup
14 34 (0.55%) SCVMM
15 29 (0.47%) Opscode Chef
16 26 (0.42%) Nessus
17 24 (0.39%) Backup Exec
18 23 (0.37%) Data Guard
Vendors
1 2,329 (37.82%) Microsoft
2 908 (14.75%) VMware
3 663 (10.77%) Cisco
4 601 (9.76%) ServiceNow
5 479 (7.78%) Citrix
6 369 (5.99%) Oracle
7 237 (3.85%) Apple
8 217 (3.52%) HP
9 155 (2.52%) SAP
10 153 (2.48%) Google
11 148 (2.40%) SolarWinds
11 148 (2.40%) Veeam
12 138 (2.24%) Remedy
13 128 (2.08%) Dell
14 111 (1.80%) Red Hat
15 105 (1.71%) F5
16 100 (1.62%) IBM
17 97 (1.58%) CheckPoint
18 92 (1.49%) Fortinet
19 91 (1.48%) Meraki