Period
to 17 October 2017

The following table provides summary statistics for permanent job vacancies with a requirement for ITIL skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITIL over the 6 months to 17 October 2017 with a comparison to the same period in the previous 2 years.

IT Infrastructure Library (ITIL)
UK
6 months to
17 Oct 2017
Same period 2016 Same period 2015
Rank 28 19 22
Rank change year-on-year -9 +3 0
Permanent jobs citing ITIL 12897 16235 17514
As % of all permanent IT jobs advertised in the UK 7.37% 8.46% 8.04%
As % of the Processes & Methodologies category 8.20% 9.49% 9.08%
Number of salaries quoted 9910 13046 14335
UK median annual salary £45,000 £43,500 £45,000
Median salary % change year-on-year +3.45% -3.33% +5.88%
10th Percentile £25,000 £25,000 £25,000
90th Percentile £72,500 £71,250 £71,250
UK excluding London median annual salary £40,000 £41,500 £40,000
% change year-on-year -3.61% +3.75% -

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 157359 171111 192913
As % of all permanent IT jobs advertised in the UK 89.96% 89.17% 88.57%
Number of salaries quoted 123907 142468 158541
UK median annual salary £50,000 £49,000 £47,500
Median salary % change year-on-year +2.04% +3.16% +5.56%
10th Percentile £28,750 £28,000 £27,500
90th Percentile £80,000 £78,750 £76,250
UK excluding London median annual salary £43,000 £42,500 £42,500
% change year-on-year +1.18% - +6.25%

ITIL
Job Vacancy Trend

Job postings citing ITIL as a percentage of all IT jobs advertised.

Job vacancy trend for ITIL in the UK

ITIL
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITIL.

Salary trend for ITIL in the UK

ITIL
Salary Histogram

The salary distribution of IT jobs citing ITIL over the 6 months to 17 October 2017.

Salary histogram for ITIL in the UK

ITIL
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL within the UK over the 6 months to 17 October 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -9 12042 £45,000 +2.27% 650
UK excluding London -4 8093 £40,000 -3.61% 487
London -15 4522 £52,500 +5.00% 202
South East -7 2150 £42,500 -5.56% 124
North of England -1 2093 £37,500 -6.25% 143
Midlands -4 1503 £42,500 - 88
North West -1 1084 £40,000 -4.76% 76
West Midlands -2 1065 £42,500 - 60
East of England -10 891 £45,000 +5.88% 56
Yorkshire -2 876 £37,500 -3.23% 48
South West -9 851 £38,750 +6.16% 36
East Midlands -2 430 £37,000 -12.94% 26
Scotland +7 382 £45,000 - 25
Wales +2 246 £35,000 +16.67% 10
North East -5 137 £35,000 -15.66% 19
Northern Ireland -23 31 £37,500 -6.25% 4
Channel Islands - 5 £59,000 - 1

For the 6 months to 17 October 2017, IT jobs citing ITIL also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for ITIL.

1 4841 (37.54%) Windows
2 4143 (32.12%) Microsoft
3 3167 (24.56%) Active Directory
4 2997 (23.24%) Finance
5 2629 (20.38%) Service Management
6 2323 (18.01%) VMware
7 2154 (16.70%) Windows Server
8 2125 (16.48%) SQL
9 2003 (15.53%) Service Delivery
10 1846 (14.31%) Cisco
11 1736 (13.46%) SLA
12 1691 (13.11%) Agile Software Development
13 1664 (12.90%) Firewall
14 1658 (12.86%) Linux
15 1603 (12.43%) Project Management
16 1566 (12.14%) Change Management
17 1514 (11.74%) Microsoft Office
18 1491 (11.56%) ITIL Certification
19 1476 (11.44%) Degree
20 1441 (11.17%) SQL Server
21 1425 (11.05%) Office 365
22 1417 (10.99%) VMware Infrastructure
23 1383 (10.72%) Microsoft Certification
24 1350 (10.47%) Analytical Skills
25 1313 (10.18%) PRINCE2
26 1290 (10.00%) ITIL V3
27 1285 (9.96%) Problem Management
28 1281 (9.93%) Citrix
29 1263 (9.79%) ITSM
30 1248 (9.68%) MS Exchange

ITIL
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1248 (9.68%) MS Exchange
2 761 (5.90%) SharePoint
3 599 (4.64%) Exchange Server 2010
4 482 (3.74%) IIS
5 459 (3.56%) Skype for Business
6 266 (2.06%) Exchange Server 2013
7 164 (1.27%) Apache
8 117 (0.91%) Tomcat
9 102 (0.79%) SharePoint 2013
10 99 (0.77%) Exchange Server 2007
11 98 (0.76%) BizTalk Server
12 95 (0.74%) Confluence
13 94 (0.73%) JBoss
13 94 (0.73%) WebSphere
14 93 (0.72%) CMS
15 90 (0.70%) SharePoint 2010
16 73 (0.57%) Blackberry Enterprise Server
17 70 (0.54%) WebLogic
18 60 (0.47%) IBM Notes
19 59 (0.46%) Exchange Server 2003
Applications
1 1514 (11.74%) Microsoft Office
2 392 (3.04%) Microsoft Excel
3 201 (1.56%) Microsoft PowerPoint
4 146 (1.13%) MS Visio
5 123 (0.95%) Microsoft Project
6 29 (0.22%) Spreadsheet
7 11 (0.085%) Adobe Creative Suite
8 8 (0.062%) InfoPath
9 6 (0.047%) Acrobat
9 6 (0.047%) Maya
10 5 (0.039%) Camtasia
11 4 (0.031%) EngageOne
12 3 (0.023%) AutoCAD
13 1 (0.008%) Adobe Captivate
13 1 (0.008%) Adobe Illustrator
13 1 (0.008%) Chatbot
13 1 (0.008%) InDesign
13 1 (0.008%) Photoshop
13 1 (0.008%) Revit
13 1 (0.008%) S-PLUS
Business Applications
1 196 (1.52%) Remedy ITSM
2 139 (1.08%) Dynamics CRM
3 78 (0.60%) ION MarketView
4 67 (0.52%) Actimize
5 60 (0.47%) Oracle EBS
6 56 (0.43%) Dynamics AX
7 51 (0.40%) Dynamics NAV
8 47 (0.36%) Oracle EBS R12
9 35 (0.27%) Oracle 11i
10 32 (0.25%) assyst
10 32 (0.25%) SAP FI
11 27 (0.21%) SAP CO
11 27 (0.21%) SAP FI/CO
12 21 (0.16%) Oracle HRMS
12 21 (0.16%) Oracle Payroll
13 19 (0.15%) SAP CRM
13 19 (0.15%) SAP EWM
14 18 (0.14%) SAP BPC
14 18 (0.14%) Siebel CRM
15 17 (0.13%) RiskWrite
Cloud Services
1 1425 (11.05%) Office 365
2 1066 (8.27%) Microsoft Azure
3 767 (5.95%) Amazon AWS
4 324 (2.51%) SaaS
5 318 (2.47%) IaaS
6 196 (1.52%) PaaS
7 173 (1.34%) Cloud Computing
8 95 (0.74%) Mimecast
9 75 (0.58%) G Suite
10 61 (0.47%) AWS CloudFormation
10 61 (0.47%) Azure Active Directory
11 44 (0.34%) OneDrive
12 41 (0.32%) Amazon EC2
13 39 (0.30%) Virtual Private Cloud
14 31 (0.24%) Amazon S3
15 29 (0.22%) GitHub
16 24 (0.19%) Dynamics 365
17 22 (0.17%) Google Cloud Platform
18 16 (0.12%) OpenShift
19 15 (0.12%) Amazon SQS
Communications & Networking
1 1664 (12.90%) Firewall
2 1073 (8.32%) WAN
3 1031 (7.99%) LAN
4 993 (7.70%) DNS
5 890 (6.90%) TCP/IP
6 767 (5.95%) SAN
7 736 (5.71%) DHCP
8 655 (5.08%) VPN
9 497 (3.85%) VoIP
10 416 (3.23%) Network Security
11 410 (3.18%) Skype
11 410 (3.18%) Wireless
12 355 (2.75%) Internet
13 318 (2.47%) MPLS
14 313 (2.43%) Cisco ASA
15 283 (2.19%) VLAN
16 237 (1.84%) Unified Communications
17 206 (1.60%) OSPF
18 194 (1.50%) BGP
19 193 (1.50%) Wi-Fi
Database & Business Intelligence
1 1441 (11.17%) SQL Server
2 242 (1.88%) SQL Server Integration Services
3 203 (1.57%) MySQL
4 194 (1.50%) SQL Server Reporting Services
5 188 (1.46%) SQL Server 2008
6 176 (1.36%) Oracle Database
7 166 (1.29%) SQL Server 2012
8 139 (1.08%) SQL Server 2014
9 131 (1.02%) Relational Database
10 113 (0.88%) Big Data
11 112 (0.87%) Data Warehouse
12 98 (0.76%) MongoDB
13 79 (0.61%) SQL Server Analysis Services
14 73 (0.57%) SQL Server 2005
15 66 (0.51%) BusinessObjects
15 66 (0.51%) Hadoop
16 65 (0.50%) PostgreSQL
17 61 (0.47%) RDBMS
18 60 (0.47%) DB2
18 60 (0.47%) NoSQL
Development Applications
1 267 (2.07%) JIRA
2 185 (1.43%) Jenkins
3 144 (1.12%) Team Foundation Server
4 123 (0.95%) Git (software)
5 73 (0.57%) Subversion
6 68 (0.53%) Visual Studio
7 64 (0.50%) TeamCity
8 63 (0.49%) Selenium
9 54 (0.42%) Atlassian Bamboo
10 39 (0.30%) Maven
11 35 (0.27%) Octopus Deploy
12 33 (0.26%) MSI
13 32 (0.25%) Sonatype Nexus
14 30 (0.23%) Bitbucket
15 26 (0.20%) Oracle Forms
16 24 (0.19%) JUnit
17 22 (0.17%) InstallShield
18 21 (0.16%) Rational DOORS
19 20 (0.16%) EasyMock
19 20 (0.16%) SQL Server Management Studio (SSMS)
General
1 2997 (23.24%) Finance
2 960 (7.44%) Banking
3 795 (6.16%) Retail
4 499 (3.87%) Telecoms
5 459 (3.56%) Investment Banking
6 443 (3.43%) Legal
7 363 (2.81%) Retail Banking
8 239 (1.85%) Law
8 239 (1.85%) Manufacturing
9 180 (1.40%) Back Office
10 153 (1.19%) Marketing
11 140 (1.09%) Front Office
12 139 (1.08%) Advertising
13 114 (0.88%) Financial Institution
14 91 (0.71%) Billing
15 90 (0.70%) Publishing
16 79 (0.61%) German Language
17 71 (0.55%) Games
18 62 (0.48%) Local Government
19 60 (0.47%) French Language
Job Titles
1 2888 (22.39%) Analyst
2 1158 (8.98%) Support Analyst
3 1144 (8.87%) Service Manager
4 906 (7.02%) Support Engineer
5 792 (6.14%) IT Manager
6 768 (5.95%) Applications Support
7 757 (5.87%) Service Analyst
8 736 (5.71%) Infrastructure Engineer
9 628 (4.87%) IT Support
10 589 (4.57%) Consultant
11 541 (4.19%) Service Desk Analyst
12 525 (4.07%) IT Analyst
13 517 (4.01%) Architect
14 495 (3.84%) Network Engineer
15 474 (3.68%) Project Manager
16 444 (3.44%) Delivery Manager
17 442 (3.43%) 2nd Line Support
18 430 (3.33%) Applications Support Analyst
19 428 (3.32%) IT Engineer
20 426 (3.30%) Administrator
Libraries, Frameworks & Software Standards
1 617 (4.78%) .NET
2 465 (3.61%) Web Services
3 371 (2.88%) HTML
4 283 (2.19%) XML
5 242 (1.88%) CSS
6 188 (1.46%) Middleware
7 170 (1.32%) ASP.NET
8 135 (1.05%) SOAP
9 103 (0.80%) JSON
10 102 (0.79%) .NET Framework
11 100 (0.78%) AngularJS
12 84 (0.65%) J2EE
13 80 (0.62%) REST
14 77 (0.60%) Ajax
15 70 (0.54%) jQuery
16 67 (0.52%) HTML5
16 67 (0.52%) LAMP
17 63 (0.49%) FIX Protocol
18 62 (0.48%) ASP.NET MVC
19 59 (0.46%) WCF
Miscellaneous
1 1350 (10.47%) Analytical Skills
2 1178 (9.13%) Data Centre
3 784 (6.08%) Management Information System
4 445 (3.45%) Computer Science
5 316 (2.45%) User Experience
6 276 (2.14%) Blackberry
7 275 (2.13%) Driving Licence
8 257 (1.99%) Clustering
9 197 (1.53%) Replication
10 192 (1.49%) Public Cloud
11 191 (1.48%) Foreign Exchange (FX)
12 185 (1.43%) Virtual Team
13 183 (1.42%) Enterprise Software
14 177 (1.37%) CMDB
15 150 (1.16%) Video Conferencing
16 129 (1.00%) iPad
17 113 (0.88%) Data Protection Act
18 110 (0.85%) Fintech
19 103 (0.80%) Equities
20 98 (0.76%) NHS
Operating Systems
1 4841 (37.54%) Windows
2 2154 (16.70%) Windows Server
3 1658 (12.86%) Linux
4 1152 (8.93%) Windows 7
5 1048 (8.13%) Windows Server 2012
6 1009 (7.82%) Windows Server 2008
7 944 (7.32%) Unix
8 689 (5.34%) Windows 10
9 374 (2.90%) Red Hat Enterprise Linux
10 355 (2.75%) Windows Server 2003
11 338 (2.62%) Windows 8
12 299 (2.32%) Apple iOS
13 292 (2.26%) Android
14 239 (1.85%) Mac OS X
15 193 (1.50%) Windows XP
16 148 (1.15%) CentOS
17 126 (0.98%) Solaris
18 96 (0.74%) AIX
19 74 (0.57%) Mac OS
20 47 (0.36%) Ubuntu
Processes & Methodologies
1 2629 (20.38%) Service Management
2 2003 (15.53%) Service Delivery
3 1691 (13.11%) Agile Software Development
4 1603 (12.43%) Project Management
5 1566 (12.14%) Change Management
6 1313 (10.18%) PRINCE2
7 1290 (10.00%) ITIL V3
8 1285 (9.96%) Problem Management
9 1263 (9.79%) ITSM
10 1000 (7.75%) Incident Management
11 959 (7.44%) Stakeholder Management
12 925 (7.17%) Continuous Improvement
13 766 (5.94%) Information Security
14 649 (5.03%) Mentoring
15 644 (4.99%) Configuration Management
15 644 (4.99%) Disaster Recovery
16 643 (4.99%) Asset Management
17 596 (4.62%) Release Management
18 580 (4.50%) Root Cause Analysis
19 576 (4.47%) DevOps
Programming Languages
1 2125 (16.48%) SQL
2 904 (7.01%) PowerShell
3 619 (4.80%) Java
4 372 (2.88%) JavaScript
5 361 (2.80%) Python
6 353 (2.74%) C#
7 254 (1.97%) T-SQL
8 244 (1.89%) Shell Script
9 216 (1.67%) C
10 209 (1.62%) Perl
11 193 (1.50%) Bash Shell
12 175 (1.36%) PL/SQL
13 157 (1.22%) VBScript
14 130 (1.01%) PHP
15 111 (0.86%) VB
16 103 (0.80%) Ruby
17 98 (0.76%) C++
18 77 (0.60%) VB.NET
19 35 (0.27%) VBA
20 32 (0.25%) ABAP
Qualifications
1 1491 (11.56%) ITIL Certification
2 1476 (11.44%) Degree
3 1383 (10.72%) Microsoft Certification
4 1061 (8.23%) Cisco Certification
5 970 (7.52%) Security Cleared
6 857 (6.64%) MCSE
7 748 (5.80%) CCNA
8 666 (5.16%) SC Cleared
9 608 (4.71%) CISSP
10 544 (4.22%) CCNP
11 471 (3.65%) MCP
12 434 (3.37%) MCSA
13 356 (2.76%) ITIL Foundation Certificate
14 341 (2.64%) CISM
15 287 (2.23%) DV Cleared
16 240 (1.86%) Computer Science Degree
17 219 (1.70%) MCITP
18 176 (1.36%) VMware Certified Professional (VCP)
19 171 (1.33%) Citrix Certification
20 161 (1.25%) CCIE
Quality Assurance & Compliance
1 1736 (13.46%) SLA
2 669 (5.19%) ISO/IEC 27001
3 301 (2.33%) PCI DSS
4 281 (2.18%) QA
5 276 (2.14%) COBIT
6 183 (1.42%) ISO/IEC 20000
7 140 (1.09%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
8 135 (1.05%) PMO
9 133 (1.03%) ISO 9001
10 106 (0.82%) GDPR
11 66 (0.51%) Data Quality
12 64 (0.50%) Sarbanes-Oxley
13 55 (0.43%) Cyber Essentials
14 37 (0.29%) ISO 22301
15 35 (0.27%) ISO/IEC 27005
15 35 (0.27%) SEPA
16 22 (0.17%) COSO
17 19 (0.15%) ISO 9000
18 16 (0.12%) PMBOK
19 14 (0.11%) Cyber Essentials PLUS
System Software
1 3167 (24.56%) Active Directory
2 1417 (10.99%) VMware Infrastructure
3 860 (6.67%) Hyper-V
4 405 (3.14%) XenApp
5 341 (2.64%) vSphere
6 319 (2.47%) VMware ESXi
7 250 (1.94%) XenDesktop
8 146 (1.13%) Docker
9 131 (1.02%) Virtual Machines
10 122 (0.95%) Virtual Desktop
11 95 (0.74%) Terminal Services
12 94 (0.73%) Microsoft App-V
13 82 (0.64%) Virtual Servers
14 55 (0.43%) VirtualBox
15 49 (0.38%) XenServer
16 47 (0.36%) Oracle RAC
17 41 (0.32%) ProxySG
18 38 (0.29%) NFS
19 36 (0.28%) Microsoft Virtual Server
20 35 (0.27%) Firmware
Systems Management
1 916 (7.10%) SCCM
2 367 (2.85%) SCOM
3 338 (2.62%) Puppet
4 253 (1.96%) Ansible
5 240 (1.86%) Opscode Chef
6 166 (1.29%) Nagios
7 156 (1.21%) WSUS
8 140 (1.09%) AirWatch
9 112 (0.87%) vCenter Server
10 84 (0.65%) Cisco CUCM
11 83 (0.64%) Backup Exec
12 77 (0.60%) Terraform
13 75 (0.58%) NetBackup
13 75 (0.58%) Tivoli
14 66 (0.51%) Microsoft Clustering
15 61 (0.47%) SCVMM
16 59 (0.46%) Microsoft Intune
17 58 (0.45%) Norton AntiVirus
18 57 (0.44%) Tivoli Storage Manager
19 54 (0.42%) Systems Management Server (SMS)
Vendors
1 4143 (32.12%) Microsoft
2 2323 (18.01%) VMware
3 1846 (14.31%) Cisco
4 1281 (9.93%) Citrix
5 897 (6.96%) Oracle
6 716 (5.55%) HP
7 541 (4.19%) ServiceNow
8 427 (3.31%) SAP
9 408 (3.16%) Red Hat
10 376 (2.92%) CheckPoint
11 338 (2.62%) Juniper
12 325 (2.52%) Remedy
13 317 (2.46%) F5
14 310 (2.40%) Apple
14 310 (2.40%) SolarWinds
15 289 (2.24%) IBM
16 265 (2.05%) NetApp
17 226 (1.75%) Dell
18 212 (1.64%) Palo Alto
19 206 (1.60%) Avaya