Period
to 28 October 2021

The following table provides summary statistics for permanent job vacancies with a requirement for ITIL skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITIL over the 6 months to 28 October 2021 with a comparison to the same period in the previous 2 years.

ITIL
UK
6 months to
28 Oct 2021
Same period 2020 Same period 2019
Rank 66 46 29
Rank change year-on-year -20 -17 +4
Permanent jobs citing ITIL 5,554 2,661 9,456
As % of all permanent jobs advertised in the UK 4.37% 5.36% 6.90%
As % of the Processes & Methodologies category 4.64% 5.76% 7.45%
Number of salaries quoted 4,485 2,220 7,368
10th Percentile £25,750 £26,998 £25,000
25th Percentile £33,000 £35,846 £31,875
Median annual salary (50th Percentile) £46,223 £47,500 £45,000
Median % change year-on-year -2.69% +5.56% -
75th Percentile £63,750 £62,500 £61,250
90th Percentile £77,500 £76,250 £75,000
UK excluding London median annual salary £42,500 £43,000 £42,500
% change year-on-year -1.16% +1.18% +2.18%

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 119,742 46,190 126,882
As % of all permanent IT jobs advertised in the UK 94.19% 93.06% 92.60%
Number of salaries quoted 79,117 38,578 101,498
10th Percentile £32,750 £32,750 £30,000
25th Percentile £42,500 £42,500 £37,750
Median annual salary (50th Percentile) £57,500 £55,000 £52,500
Median % change year-on-year +4.55% +4.76% +5.00%
75th Percentile £77,500 £73,750 £70,077
90th Percentile £95,000 £90,000 £87,500
UK excluding London median annual salary £50,000 £49,000 £45,000
% change year-on-year +2.04% +8.89% -

ITIL
Job Vacancy Trend

Job postings citing ITIL as a proportion of all IT jobs advertised.

Job vacancy trend for ITIL in the UK

ITIL
Salary Trend

3-month moving average salary quoted in jobs citing ITIL.

Salary trend for ITIL in the UK

ITIL
Salary Histogram

Salary distribution for jobs citing ITIL over the 6 months to 28 October 2021.

Salary histogram for ITIL in the UK

ITIL
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL within the UK over the 6 months to 28 October 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -17 5,083 £46,300 -4.46% 1,173
UK excluding London -8 3,546 £42,500 -1.16% 933
London -28 1,712 £57,000 -2.15% 315
South East +2 1,047 £45,000 -10.00% 210
Work from Home -15 902 £55,000 +15.79% 179
North of England -6 828 £40,750 +1.88% 275
Midlands -14 670 £43,500 +2.35% 177
North West -3 435 £41,000 -3.53% 165
South West 0 428 £43,500 -8.42% 99
West Midlands -17 423 £45,000 - 116
East of England +2 358 £42,000 +5.00% 93
Yorkshire -19 321 £41,500 +3.75% 83
East Midlands 0 242 £40,000 +2.56% 60
Scotland -16 137 £41,346 -8.12% 42
Wales -18 110 £40,000 +1.27% 36
North East -17 73 £37,500 -6.25% 27
Northern Ireland -37 7 £34,500 -27.37% 4

For the 6 months to 28 October 2021, IT jobs citing ITIL also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ITIL.

1 2,131 (38.37%) Microsoft
2 1,810 (32.59%) Windows
3 1,806 (32.52%) Social Skills
4 1,489 (26.81%) Microsoft 365
5 1,432 (25.78%) Azure
6 1,401 (25.23%) Active Directory
7 1,297 (23.35%) Service Management
8 1,104 (19.88%) Finance
9 1,067 (19.21%) Service Delivery
10 992 (17.86%) Agile Software Development
11 917 (16.51%) Problem-Solving
12 915 (16.47%) ITSM
13 890 (16.02%) VMware
14 882 (15.88%) SLA
15 796 (14.33%) Windows Server
16 720 (12.96%) Project Management
17 717 (12.91%) SQL
18 647 (11.65%) Firewall
19 644 (11.60%) Degree
20 643 (11.58%) Analytical Skills
21 640 (11.52%) Change Management
22 615 (11.07%) Incident Management
23 606 (10.91%) ServiceNow
24 601 (10.82%) Cisco
25 577 (10.39%) Windows 10
26 576 (10.37%) Linux
27 567 (10.21%) ITIL Certification
28 566 (10.19%) VMware Infrastructure
29 561 (10.10%) Microsoft Office
30 551 (9.92%) PowerShell

ITIL
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 360 (6.48%) SharePoint
2 206 (3.71%) MS Exchange
3 127 (2.29%) Confluence
4 92 (1.66%) IIS
5 49 (0.88%) Skype for Business
6 47 (0.85%) CMS
6 47 (0.85%) Tomcat
7 36 (0.65%) Apache
8 33 (0.59%) Elasticsearch
9 32 (0.58%) Exchange Server 2013
10 23 (0.41%) Drupal
11 22 (0.40%) Oracle SOA Suite
12 19 (0.34%) Apache Spark
13 16 (0.29%) Exchange Server 2007
14 13 (0.23%) Exchange Server 2010
15 11 (0.20%) BizTalk Server
15 11 (0.20%) JBoss
15 11 (0.20%) Oracle Workflow
15 11 (0.20%) SAS
15 11 (0.20%) SharePoint 2013
Applications
1 561 (10.10%) Microsoft Office
2 151 (2.72%) Microsoft Excel
3 65 (1.17%) Microsoft PowerPoint
4 58 (1.04%) Microsoft Project
5 49 (0.88%) MS Visio
6 18 (0.32%) Spreadsheet
7 13 (0.23%) Adobe Creative Suite
8 12 (0.22%) InVision
9 11 (0.20%) Chatbot
10 7 (0.13%) Siemens NX
11 3 (0.054%) Sketch
11 3 (0.054%) SketchUp
12 2 (0.036%) Adobe Captivate
12 2 (0.036%) Camtasia
12 2 (0.036%) InfoPath
12 2 (0.036%) Snagit
13 1 (0.018%) Acrobat
Business Applications
1 63 (1.13%) Remedy ITSM
2 39 (0.70%) NetSuite
3 38 (0.68%) Dynamics CRM
4 29 (0.52%) Oracle EBS
5 26 (0.47%) Dynamics AX
6 22 (0.40%) Oracle Applications
6 22 (0.40%) SAP S/4HANA
7 20 (0.36%) Salesforce.com CRM
8 12 (0.22%) Elite 3E
9 11 (0.20%) Sentinel
10 10 (0.18%) Oracle ERP
11 8 (0.14%) SAP Oil and Gas
12 7 (0.13%) Maximo
12 7 (0.13%) Raiser's Edge
12 7 (0.13%) Teamcenter
13 6 (0.11%) SAP IBP
13 6 (0.11%) SAP MDG
13 6 (0.11%) SAP VC
14 5 (0.090%) Distributed Ledger
14 5 (0.090%) R3 Corda
Cloud Services
1 1,489 (26.81%) Microsoft 365
2 1,432 (25.78%) Azure
3 547 (9.85%) AWS
4 271 (4.88%) SaaS
5 245 (4.41%) Azure Active Directory
6 188 (3.38%) IaaS
7 153 (2.75%) Power Platform
8 146 (2.63%) PaaS
9 95 (1.71%) GCP
10 87 (1.57%) Dynamics 365
11 75 (1.35%) Cloud Computing
12 74 (1.33%) OneDrive
13 58 (1.04%) Mimecast
14 45 (0.81%) PowerApps
15 37 (0.67%) Serverless
16 36 (0.65%) Amazon EC2
17 33 (0.59%) AWS CloudFormation
18 31 (0.56%) Google Workspace
19 30 (0.54%) Power Automate
19 30 (0.54%) Virtual Private Cloud
Communications & Networking
1 647 (11.65%) Firewall
2 442 (7.96%) DNS
3 400 (7.20%) WAN
4 368 (6.63%) LAN
5 350 (6.30%) DHCP
6 346 (6.23%) VPN
7 269 (4.84%) TCP/IP
8 178 (3.20%) SAN
9 168 (3.02%) Network Security
10 150 (2.70%) VLAN
11 147 (2.65%) Wireless
12 141 (2.54%) Wi-Fi
13 102 (1.84%) Internet
14 86 (1.55%) MPLS
15 85 (1.53%) VoIP
16 77 (1.39%) OSPF
17 73 (1.31%) Cisco ASA
18 68 (1.22%) Unified Communications
19 63 (1.13%) Skype
20 62 (1.12%) Cisco IOS
Database & Business Intelligence
1 433 (7.80%) SQL Server
2 117 (2.11%) Power BI
3 98 (1.76%) MySQL
4 90 (1.62%) Data Warehouse
5 69 (1.24%) Relational Database
6 54 (0.97%) SQL Server Integration Services
7 48 (0.86%) SQL Server Reporting Services
8 42 (0.76%) Oracle Database
9 35 (0.63%) Amazon RDS
10 34 (0.61%) SQL Server 2012
11 32 (0.58%) Big Data
11 32 (0.58%) MongoDB
11 32 (0.58%) PostgreSQL
12 30 (0.54%) NoSQL
13 28 (0.50%) Oracle Database 11g
14 27 (0.49%) SQL Server Analysis Services
15 23 (0.41%) Data Lake
16 22 (0.40%) Hadoop
17 21 (0.38%) Azure SQL Database
18 19 (0.34%) SQL Server 2008
Development Applications
1 222 (4.00%) JIRA
2 104 (1.87%) Git (software)
3 96 (1.73%) Jenkins
4 55 (0.99%) Subversion
5 41 (0.74%) Selenium
6 37 (0.67%) Bitbucket
7 34 (0.61%) Visual Studio
8 24 (0.43%) GitLab
9 23 (0.41%) WebDriver
10 17 (0.31%) JMeter
10 17 (0.31%) Team Foundation Server
11 15 (0.27%) Maven
11 15 (0.27%) NUnit
11 15 (0.27%) Serenity BDD
11 15 (0.27%) Vagrant
12 13 (0.23%) Cucumber
13 10 (0.18%) Ant
13 10 (0.18%) Artifactory
13 10 (0.18%) Gradle
14 9 (0.16%) SQL Server Management Studio (SSMS)
General
1 1,806 (32.52%) Social Skills
2 1,104 (19.88%) Finance
3 643 (11.58%) Analytical Skills
4 297 (5.35%) Public Sector
5 275 (4.95%) Telecoms
6 232 (4.18%) Retail
7 230 (4.14%) Legal
8 221 (3.98%) Organisational Skills
9 213 (3.84%) Law
10 200 (3.60%) Banking
11 177 (3.19%) Presentation Skills
12 167 (3.01%) Manufacturing
13 137 (2.47%) Influencing Skills
14 112 (2.02%) Inclusion and Diversity
15 98 (1.76%) Marketing
16 77 (1.39%) Advertising
17 72 (1.30%) Digital Economy
18 62 (1.12%) Documentation Skills
19 59 (1.06%) Back Office
20 47 (0.85%) Electronics
Job Titles
1 1,089 (19.61%) Analyst
2 513 (9.24%) Service Manager
3 395 (7.11%) Service Analyst
4 390 (7.02%) Support Analyst
5 375 (6.75%) IT Manager
6 331 (5.96%) Service Desk Analyst
7 327 (5.89%) Support Engineer
8 319 (5.74%) IT Support
9 297 (5.35%) Architect
10 292 (5.26%) Infrastructure Engineer
11 244 (4.39%) Team Leader
12 237 (4.27%) IT Analyst
13 230 (4.14%) Delivery Manager
14 226 (4.07%) 2nd Line Support
15 206 (3.71%) Applications Support
16 203 (3.66%) Service Delivery Manager
17 184 (3.31%) Network Engineer
18 172 (3.10%) IT Engineer
19 168 (3.02%) Administrator
20 166 (2.99%) IT Services Manager
Libraries, Frameworks & Software Standards
1 170 (3.06%) .NET
1 170 (3.06%) Web Services
2 109 (1.96%) HTML
3 86 (1.55%) REST
4 85 (1.53%) CSS
5 82 (1.48%) Middleware
6 79 (1.42%) AngularJS
7 76 (1.37%) XML
8 74 (1.33%) SOAP
9 60 (1.08%) JSON
10 58 (1.04%) LDAP
11 47 (0.85%) ASP.NET
12 46 (0.83%) Node.js
13 36 (0.65%) Twitter Bootstrap
14 35 (0.63%) SAML
15 32 (0.58%) .NET Framework
15 32 (0.58%) jQuery
16 31 (0.56%) Ajax
17 25 (0.45%) FIX Protocol
18 24 (0.43%) HTML5
Miscellaneous
1 409 (7.36%) Data Centre
2 406 (7.31%) Management Information System
3 249 (4.48%) Self-Motivation
4 140 (2.52%) Public Cloud
5 118 (2.12%) User Experience
6 104 (1.87%) CMDB
7 98 (1.76%) Driving Licence
8 95 (1.71%) Hybrid Cloud
9 93 (1.67%) Video Conferencing
10 88 (1.58%) Enterprise Software
11 71 (1.28%) Replication
12 69 (1.24%) Virtual Team
13 53 (0.95%) PKI
13 53 (0.95%) Private Cloud
14 52 (0.94%) iPhone
15 51 (0.92%) Cyberthreat
16 50 (0.90%) Data Protection Act
16 50 (0.90%) Robotics
17 49 (0.88%) Blackberry
18 47 (0.85%) Clustering
Operating Systems
1 1,810 (32.59%) Windows
2 796 (14.33%) Windows Server
3 577 (10.39%) Windows 10
4 576 (10.37%) Linux
5 222 (4.00%) Unix
6 220 (3.96%) Windows Server 2012
7 209 (3.76%) Windows Server 2016
8 206 (3.71%) Windows 7
9 149 (2.68%) Android
10 137 (2.47%) Windows Server 2008
11 129 (2.32%) Windows Server 2019
12 121 (2.18%) Mac OS
13 97 (1.75%) Apple iOS
14 77 (1.39%) Mac OS X
15 69 (1.24%) CentOS
16 52 (0.94%) Red Hat Enterprise Linux
17 49 (0.88%) Windows 8
18 47 (0.85%) Ubuntu
19 37 (0.67%) Solaris
20 36 (0.65%) Windows Server 2003
Processes & Methodologies
1 1,297 (23.35%) Service Management
2 1,067 (19.21%) Service Delivery
3 992 (17.86%) Agile Software Development
4 917 (16.51%) Problem-Solving
5 915 (16.47%) ITSM
6 720 (12.96%) Project Management
7 640 (11.52%) Change Management
8 615 (11.07%) Incident Management
9 535 (9.63%) Continuous Improvement
10 496 (8.93%) DevOps
11 484 (8.71%) Problem Management
12 457 (8.23%) ITIL V3
13 441 (7.94%) PRINCE2
14 391 (7.04%) Infrastructure Engineering
14 391 (7.04%) Project Delivery
15 386 (6.95%) Information Security
16 364 (6.55%) Mentoring
17 356 (6.41%) Stakeholder Management
18 320 (5.76%) Cybersecurity
19 289 (5.20%) Scrum
Programming Languages
1 717 (12.91%) SQL
2 551 (9.92%) PowerShell
3 207 (3.73%) Python
4 167 (3.01%) JavaScript
5 154 (2.77%) Bash Shell
6 131 (2.36%) C#
7 128 (2.30%) Java
8 71 (1.28%) C
9 58 (1.04%) T-SQL
10 55 (0.99%) PHP
11 52 (0.94%) Perl
12 39 (0.70%) Shell Script
13 38 (0.68%) VB
14 36 (0.65%) VB.NET
15 32 (0.58%) Ruby
16 28 (0.50%) VBScript
17 24 (0.43%) C++
18 21 (0.38%) PL/SQL
19 19 (0.34%) Go
20 11 (0.20%) Groovy
Qualifications
1 644 (11.60%) Degree
2 567 (10.21%) ITIL Certification
3 435 (7.83%) Microsoft Certification
4 367 (6.61%) Security Cleared
5 329 (5.92%) Cisco Certification
6 272 (4.90%) SC Cleared
7 229 (4.12%) CCNA
8 218 (3.93%) ITIL Foundation Certificate
9 205 (3.69%) MCSE
10 163 (2.93%) MCSA
11 152 (2.74%) CCNP
12 147 (2.65%) CISSP
13 138 (2.48%) MCP
14 111 (2.00%) CISM
15 110 (1.98%) Computer Science Degree
16 82 (1.48%) A+ Certification
16 82 (1.48%) CISA
17 69 (1.24%) PMI Certification
18 68 (1.22%) VMware Certified Professional (VCP)
19 63 (1.13%) DV Cleared
Quality Assurance & Compliance
1 882 (15.88%) SLA
2 375 (6.75%) ISO/IEC 27001
3 215 (3.87%) GDPR
4 164 (2.95%) COBIT
5 132 (2.38%) QA
6 108 (1.94%) PCI DSS
7 101 (1.82%) NIST
8 98 (1.76%) Cyber Essentials
9 76 (1.37%) ISO/IEC 20000
10 62 (1.12%) PMO
11 50 (0.90%) GRC
12 40 (0.72%) ISO 9001
13 37 (0.67%) Cyber Essentials PLUS
14 32 (0.58%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
15 31 (0.56%) Accessibility
16 27 (0.49%) Data Quality
17 24 (0.43%) ITGC
18 19 (0.34%) NCSC
19 16 (0.29%) ISO 22301
19 16 (0.29%) Sarbanes-Oxley
System Software
1 1,401 (25.23%) Active Directory
2 566 (10.19%) VMware Infrastructure
3 329 (5.92%) Hyper-V
4 124 (2.23%) vSphere
5 119 (2.14%) Docker
6 92 (1.66%) VMware ESXi
7 90 (1.62%) XenApp
8 76 (1.37%) Virtual Desktop
9 55 (0.99%) XenDesktop
10 36 (0.65%) Virtual Machines
11 33 (0.59%) BitLocker
12 23 (0.41%) Virtual Servers
13 22 (0.40%) VMware Workstation
14 20 (0.36%) Microsoft App-V
15 17 (0.31%) Firmware
16 15 (0.27%) Microsoft Virtual Server
17 13 (0.23%) VMware NSX
18 12 (0.22%) KVM
19 11 (0.20%) vCloud
19 11 (0.20%) VirtualBox
Systems Management
1 470 (8.46%) SCCM
2 322 (5.80%) Microsoft Intune
3 127 (2.29%) Ansible
4 116 (2.09%) Puppet
5 87 (1.57%) Terraform
6 86 (1.55%) Kubernetes
7 83 (1.49%) Single Sign-On
8 76 (1.37%) WSUS
9 70 (1.26%) SCOM
10 51 (0.92%) Jamf Pro
11 43 (0.77%) Nagios
12 37 (0.67%) Opscode Chef
13 36 (0.65%) Cisco CUCM
14 27 (0.49%) vRealize
15 25 (0.45%) vCenter Server
16 24 (0.43%) Grafana
16 24 (0.43%) NetBackup
17 23 (0.41%) AirWatch
18 22 (0.40%) Active Directory Federation Services
19 20 (0.36%) SCVMM
Vendors
1 2,131 (38.37%) Microsoft
2 890 (16.02%) VMware
3 606 (10.91%) ServiceNow
4 601 (10.82%) Cisco
5 382 (6.88%) Citrix
6 317 (5.71%) Oracle
7 193 (3.47%) Apple
8 188 (3.38%) SAP
9 171 (3.08%) HP
10 151 (2.72%) Veeam
11 115 (2.07%) Dell
11 115 (2.07%) Remedy
12 106 (1.91%) Red Hat
12 106 (1.91%) SolarWinds
13 103 (1.85%) Meraki
14 99 (1.78%) Google
15 97 (1.75%) IBM
16 88 (1.58%) CheckPoint
17 86 (1.55%) F5
18 68 (1.22%) Sophos