Period
to 26 November 2020

The following table provides summary statistics for permanent job vacancies with a requirement for ITIL skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITIL over the 6 months to 26 November 2020 with a comparison to the same period in the previous 2 years.

ITIL
UK
6 months to
26 Nov 2020
Same period 2019 Same period 2018
Rank 46 28 33
Rank change year-on-year -18 +5 -5
Permanent jobs citing ITIL 2,848 9,312 10,863
As % of all permanent jobs advertised in the UK 5.18% 6.86% 6.75%
As % of the Processes & Methodologies category 5.62% 7.44% 7.33%
Number of salaries quoted 2,589 7,468 8,204
Median annual salary £47,500 £45,000 £45,000
Median salary % change year-on-year +5.56% - -
10th Percentile £26,500 £25,000 £23,750
90th Percentile £77,500 £75,000 £72,500
UK excluding London median annual salary £43,000 £42,500 £42,000
% change year-on-year +1.18% +1.19% +5.00%

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 50,654 125,160 148,160
As % of all permanent IT jobs advertised in the UK 92.21% 92.18% 92.01%
Number of salaries quoted 42,048 98,999 117,971
Median annual salary £55,000 £52,500 £50,250
Median salary % change year-on-year +4.76% +4.48% +0.50%
10th Percentile £32,500 £30,000 £29,000
90th Percentile £90,000 £87,500 £85,000
UK excluding London median annual salary £49,000 £45,000 £45,000
% change year-on-year +8.89% - +4.05%

ITIL
Job Vacancy Trend

Job postings citing ITIL as a proportion of all IT jobs advertised.

Job vacancy trend for ITIL in the UK

ITIL
Salary Trend

3-month moving average salary quoted in jobs citing ITIL.

Salary trend for ITIL in the UK

ITIL
Salary Histogram

Salary distribution for jobs citing ITIL over the 6 months to 26 November 2020.

Salary histogram for ITIL in the UK

ITIL
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL within the UK over the 6 months to 26 November 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -18 2,655 £47,500 +5.56% 475
UK excluding London -12 1,909 £43,000 +1.18% 411
London -30 842 £57,500 +4.92% 91
North of England -9 506 £40,000 -2.34% 99
South East -19 502 £50,000 +11.11% 93
Midlands -3 424 £41,000 -8.89% 102
West Midlands -3 300 £45,000 -2.17% 67
Work from Home -20 299 £47,500 -9.52% 69
Yorkshire -7 237 £40,000 -5.88% 38
South West -17 223 £47,500 +23.78% 51
North West -17 199 £38,636 -9.09% 50
East of England -1 147 £45,000 +5.88% 36
East Midlands -7 124 £38,375 -4.06% 35
North East -7 70 £42,500 +21.43% 11
Wales -13 58 £43,210 +10.79% 13
Scotland -13 58 £45,000 +13.84% 12
Northern Ireland -22 4 £47,500 +41.79% 6

For the 6 months to 26 November 2020, IT jobs citing ITIL also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ITIL.

1 1,033 (36.27%) Microsoft
2 899 (31.57%) Windows
3 726 (25.49%) Active Directory
4 672 (23.60%) Service Management
5 666 (23.38%) Office 365
6 598 (21.00%) Finance
7 597 (20.96%) VMware
7 597 (20.96%) Azure
8 443 (15.55%) Windows Server
9 420 (14.75%) SLA
10 407 (14.29%) Agile Software Development
11 405 (14.22%) Problem-Solving
12 397 (13.94%) ITSM
13 383 (13.45%) Service Delivery
13 383 (13.45%) ITIL Certification
14 379 (13.31%) VMware Infrastructure
15 374 (13.13%) Cisco
16 369 (12.96%) Change Management
17 343 (12.04%) Degree
18 334 (11.73%) Project Management
19 331 (11.62%) SQL
20 328 (11.52%) Firewall
21 316 (11.10%) WAN
22 299 (10.50%) Microsoft Office
23 297 (10.43%) DNS
24 285 (10.01%) LAN
24 285 (10.01%) Problem Management
25 279 (9.80%) DevOps
26 278 (9.76%) Stakeholder Management
27 277 (9.73%) Microsoft Certification

ITIL
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 209 (7.34%) SharePoint
2 133 (4.67%) MS Exchange
3 106 (3.72%) Skype for Business
4 80 (2.81%) IIS
5 69 (2.42%) Confluence
6 31 (1.09%) Tomcat
7 27 (0.95%) Exchange Server 2013
8 25 (0.88%) Apache
8 25 (0.88%) Exchange Server 2010
9 23 (0.81%) Elasticsearch
10 17 (0.60%) WebSphere
11 16 (0.56%) CMS
11 16 (0.56%) SAS
12 14 (0.49%) Oracle Workflow
13 11 (0.39%) SharePoint 2013
14 10 (0.35%) ArcGIS
15 8 (0.28%) Apache Spark
16 7 (0.25%) Drupal
17 6 (0.21%) Exchange Server 2007
17 6 (0.21%) WebLogic
Applications
1 299 (10.50%) Microsoft Office
2 53 (1.86%) Microsoft Excel
3 33 (1.16%) MS Visio
4 32 (1.12%) Microsoft PowerPoint
5 24 (0.84%) Microsoft Project
6 2 (0.070%) SketchUp
7 1 (0.035%) Adobe Illustrator
7 1 (0.035%) AutoCAD
7 1 (0.035%) Photoshop
7 1 (0.035%) SOLIDWORKS
Business Applications
1 58 (2.04%) Remedy ITSM
2 28 (0.98%) Dynamics CRM
3 17 (0.60%) Sparx Enterprise Architect
4 14 (0.49%) SAP ERP
5 12 (0.42%) SAP GTS
6 11 (0.39%) Maximo
7 10 (0.35%) Dynamics NAV
7 10 (0.35%) Oracle EBS
7 10 (0.35%) Siebel CRM
8 7 (0.25%) Oracle Applications
8 7 (0.25%) Salesforce.com CRM
8 7 (0.25%) Workfront
9 5 (0.18%) Oracle Financials
9 5 (0.18%) Remedy AR System
9 5 (0.18%) SAP LE
9 5 (0.18%) SAP SD
9 5 (0.18%) TRIRIGA
10 4 (0.14%) Unit4 Business World
11 3 (0.11%) NetSuite
11 3 (0.11%) Oracle General Ledger
Cloud Services
1 666 (23.38%) Office 365
2 597 (20.96%) Azure
3 269 (9.45%) AWS
4 120 (4.21%) SaaS
5 98 (3.44%) IaaS
6 95 (3.34%) Azure Active Directory
7 90 (3.16%) PaaS
8 75 (2.63%) Cloud Computing
9 56 (1.97%) Power Platform
10 40 (1.40%) OneDrive
11 31 (1.09%) Amazon S3
12 29 (1.02%) Route 53
13 28 (0.98%) GCP
14 27 (0.95%) Amazon EC2
15 23 (0.81%) Amazon ELB
15 23 (0.81%) Mimecast
16 22 (0.77%) Virtual Private Cloud
17 20 (0.70%) Dynamics 365
18 19 (0.67%) AWS CloudFormation
19 15 (0.53%) Slack
Communications & Networking
1 328 (11.52%) Firewall
2 316 (11.10%) WAN
3 297 (10.43%) DNS
4 285 (10.01%) LAN
5 230 (8.08%) DHCP
6 202 (7.09%) VPN
7 182 (6.39%) TCP/IP
8 158 (5.55%) SAN
9 135 (4.74%) Skype
10 96 (3.37%) Unified Communications
11 86 (3.02%) Network Security
12 80 (2.81%) Wireless
13 68 (2.39%) VoIP
14 61 (2.14%) MPLS
15 59 (2.07%) Internet
15 59 (2.07%) VLAN
16 55 (1.93%) BGP
17 52 (1.83%) Fibre Channel
18 51 (1.79%) Wi-Fi
19 50 (1.76%) iSCSI
Database & Business Intelligence
1 266 (9.34%) SQL Server
2 43 (1.51%) Amazon RDS
3 41 (1.44%) Power BI
4 39 (1.37%) MySQL
5 33 (1.16%) Data Warehouse
6 32 (1.12%) Big Data
7 31 (1.09%) SQL Server Integration Services
8 30 (1.05%) SQL Server Reporting Services
9 26 (0.91%) SQL Server 2012
10 23 (0.81%) Relational Database
11 19 (0.67%) Data Lake
12 17 (0.60%) Oracle Database
13 15 (0.53%) Crystal Reports
13 15 (0.53%) DB2
14 14 (0.49%) BusinessObjects
14 14 (0.49%) Cosmos DB
15 11 (0.39%) PostgreSQL
16 10 (0.35%) OLAP
16 10 (0.35%) RDBMS
16 10 (0.35%) Siebel EIM
Development Applications
1 118 (4.14%) JIRA
2 43 (1.51%) Git (software)
3 35 (1.23%) Jenkins
4 25 (0.88%) Bitbucket
5 14 (0.49%) Selenium
5 14 (0.49%) Team Foundation Server
6 12 (0.42%) Visual Studio
7 11 (0.39%) GitLab
8 10 (0.35%) Cucumber
9 9 (0.32%) Maven
9 9 (0.32%) Metasploit
9 9 (0.32%) WebDriver
10 7 (0.25%) WebScarab
11 6 (0.21%) Gradle
11 6 (0.21%) Oracle APEX
12 5 (0.18%) SoapUI
12 5 (0.18%) Sonatype Nexus
13 4 (0.14%) JMeter
14 3 (0.11%) Atlassian Bamboo
14 3 (0.11%) LoadRunner
General
1 598 (21.00%) Finance
2 156 (5.48%) Public Sector
3 136 (4.78%) Telecoms
4 96 (3.37%) Legal
5 85 (2.98%) Banking
6 80 (2.81%) Manufacturing
7 64 (2.25%) Law
8 58 (2.04%) Marketing
9 55 (1.93%) Local Government
10 54 (1.90%) Retail
11 42 (1.47%) Electronics
12 28 (0.98%) Advertising
13 27 (0.95%) Digital Economy
14 21 (0.74%) Back Office
15 19 (0.67%) Housing Association
16 18 (0.63%) Italian Language
17 14 (0.49%) Financial Institution
18 13 (0.46%) Aerospace
19 11 (0.39%) Billing
20 10 (0.35%) Pharmaceutical
Job Titles
1 550 (19.31%) Analyst
2 206 (7.23%) Infrastructure Engineer
3 193 (6.78%) Service Manager
4 192 (6.74%) IT Manager
4 192 (6.74%) Support Engineer
5 184 (6.46%) Support Analyst
6 170 (5.97%) Architect
7 132 (4.63%) Consultant
8 130 (4.56%) Team Leader
9 128 (4.49%) Applications Support
9 128 (4.49%) IT Engineer
10 127 (4.46%) Service Analyst
11 123 (4.32%) IT Support
12 121 (4.25%) IT Analyst
13 101 (3.55%) Delivery Manager
14 100 (3.51%) Service Desk Analyst
15 99 (3.48%) Network Engineer
16 87 (3.05%) 3rd Line Engineer
17 84 (2.95%) Service Delivery Manager
18 78 (2.74%) Senior Analyst
Libraries, Frameworks & Software Standards
1 71 (2.49%) Web Services
2 67 (2.35%) .NET
3 43 (1.51%) HTML
4 36 (1.26%) CSS
5 34 (1.19%) SOAP
6 31 (1.09%) XML
7 21 (0.74%) REST
8 19 (0.67%) LDAP
9 18 (0.63%) Middleware
10 16 (0.56%) Ajax
10 16 (0.56%) XMPP
11 14 (0.49%) EDI
12 12 (0.42%) ADO
12 12 (0.42%) CSS3
12 12 (0.42%) HTML5
13 11 (0.39%) J2EE
13 11 (0.39%) Velocity
14 10 (0.35%) 802.1X
14 10 (0.35%) JSON
14 10 (0.35%) SAML
Miscellaneous
1 234 (8.22%) Data Centre
2 209 (7.34%) Management Information System
3 205 (7.20%) Analytical Skills
4 132 (4.63%) Self-Motivation
5 62 (2.18%) Public Cloud
6 52 (1.83%) CMDB
6 52 (1.83%) User Experience
7 49 (1.72%) Driving Licence
8 46 (1.62%) Private Cloud
9 32 (1.12%) Hybrid Cloud
10 31 (1.09%) Video Conferencing
11 26 (0.91%) Mobile App
12 25 (0.88%) iPhone
12 25 (0.88%) Reinsurance
13 23 (0.81%) Clustering
13 23 (0.81%) Internet of Things
14 22 (0.77%) Replication
15 21 (0.74%) Client/Server
16 20 (0.70%) Cyberthreat
16 20 (0.70%) Enterprise Software
Operating Systems
1 899 (31.57%) Windows
2 443 (15.55%) Windows Server
3 270 (9.48%) Windows 10
4 252 (8.85%) Linux
5 154 (5.41%) Windows Server 2012
6 138 (4.85%) Windows Server 2016
7 108 (3.79%) Windows Server 2008
8 86 (3.02%) Windows 7
9 65 (2.28%) Unix
10 59 (2.07%) Windows Server 2019
11 58 (2.04%) Android
12 49 (1.72%) Red Hat Enterprise Linux
13 39 (1.37%) Mac OS X
14 25 (0.88%) Windows 8
15 23 (0.81%) Apple iOS
16 22 (0.77%) CentOS
17 15 (0.53%) Solaris
18 14 (0.49%) Mac OS
18 14 (0.49%) Windows Server 2003
19 6 (0.21%) Data ONTAP
Processes & Methodologies
1 672 (23.60%) Service Management
2 407 (14.29%) Agile Software Development
3 405 (14.22%) Problem-Solving
4 397 (13.94%) ITSM
5 383 (13.45%) Service Delivery
6 369 (12.96%) Change Management
7 334 (11.73%) Project Management
8 285 (10.01%) Problem Management
9 279 (9.80%) DevOps
10 278 (9.76%) Stakeholder Management
11 277 (9.73%) ITIL V3
12 261 (9.16%) Incident Management
13 260 (9.13%) Infrastructure Engineering
14 218 (7.65%) Information Security
15 212 (7.44%) Cybersecurity
16 205 (7.20%) Mentoring
17 188 (6.60%) PRINCE2
17 188 (6.60%) Project Delivery
18 178 (6.25%) Continuous Improvement
19 155 (5.44%) Configuration Management
Programming Languages
1 331 (11.62%) SQL
2 227 (7.97%) PowerShell
3 90 (3.16%) Python
4 73 (2.56%) Java
5 60 (2.11%) T-SQL
6 55 (1.93%) JavaScript
7 40 (1.40%) Bash Shell
8 38 (1.33%) C
9 27 (0.95%) Perl
10 25 (0.88%) C#
11 18 (0.63%) Shell Script
12 10 (0.35%) PHP
13 9 (0.32%) Ruby
14 8 (0.28%) PL/SQL
15 6 (0.21%) VBScript
16 4 (0.14%) Korn
17 3 (0.11%) C++
17 3 (0.11%) Go
17 3 (0.11%) VB
17 3 (0.11%) VB.NET
Qualifications
1 383 (13.45%) ITIL Certification
2 343 (12.04%) Degree
3 277 (9.73%) Microsoft Certification
4 232 (8.15%) Cisco Certification
5 204 (7.16%) Security Cleared
6 180 (6.32%) CCNA
7 159 (5.58%) SC Cleared
8 151 (5.30%) MCSE
9 144 (5.06%) MCSA
10 126 (4.42%) CISSP
11 113 (3.97%) CCNP
12 97 (3.41%) ITIL Foundation Certificate
13 65 (2.28%) MCP
14 52 (1.83%) VMware Certified Professional (VCP)
15 51 (1.79%) CISM
16 37 (1.30%) CompTIA Security+
16 37 (1.30%) PMP
16 37 (1.30%) Server+ Certification
17 36 (1.26%) DV Cleared
18 29 (1.02%) Computer Science Degree
Quality Assurance & Compliance
1 420 (14.75%) SLA
2 177 (6.21%) ISO/IEC 27001
3 112 (3.93%) GDPR
4 97 (3.41%) NIST
5 93 (3.27%) COBIT
6 37 (1.30%) PCI DSS
7 33 (1.16%) QA
7 33 (1.16%) Sarbanes-Oxley
8 30 (1.05%) ISO/IEC 20000
9 28 (0.98%) Cyber Essentials
10 21 (0.74%) ISO 31000
11 19 (0.67%) ISO 9001
12 16 (0.56%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
12 16 (0.56%) PMO
13 13 (0.46%) Data Quality
14 12 (0.42%) COSO
15 8 (0.28%) Cyber Essentials PLUS
16 5 (0.18%) BS25999
16 5 (0.18%) GAMP
17 4 (0.14%) NCSC
System Software
1 726 (25.49%) Active Directory
2 379 (13.31%) VMware Infrastructure
3 218 (7.65%) Hyper-V
4 77 (2.70%) VMware ESXi
5 73 (2.56%) vSphere
6 67 (2.35%) Virtual Machines
7 58 (2.04%) XenApp
8 54 (1.90%) Virtual Desktop
9 48 (1.69%) XenDesktop
10 46 (1.62%) Docker
11 38 (1.33%) Virtual Servers
12 23 (0.81%) Firmware
13 17 (0.60%) Microsoft Virtual Server
13 17 (0.60%) VMware NSX
14 15 (0.53%) Terminal Server
15 8 (0.28%) VMware Server
16 4 (0.14%) BitLocker
16 4 (0.14%) VirtualBox
17 3 (0.11%) Microsoft App-V
17 3 (0.11%) VMware Workstation
Systems Management
1 240 (8.43%) SCCM
2 95 (3.34%) Microsoft Intune
3 79 (2.77%) Ansible
4 63 (2.21%) Puppet
5 51 (1.79%) Terraform
6 45 (1.58%) Kubernetes
7 40 (1.40%) SCOM
8 37 (1.30%) Opscode Chef
8 37 (1.30%) WSUS
9 34 (1.19%) SCVMM
10 21 (0.74%) Nagios
11 17 (0.60%) Nessus
11 17 (0.60%) Packer
11 17 (0.60%) vCenter Server
12 13 (0.46%) Backup Exec
12 13 (0.46%) Cisco CUCM
12 13 (0.46%) NetBackup
13 12 (0.42%) Grafana
13 12 (0.42%) HP UCMDB
13 12 (0.42%) Single Sign-On
Vendors
1 1,033 (36.27%) Microsoft
2 597 (20.96%) VMware
3 374 (13.13%) Cisco
4 270 (9.48%) Citrix
5 208 (7.30%) ServiceNow
6 111 (3.90%) Oracle
7 100 (3.51%) HP
8 89 (3.13%) SAP
9 81 (2.84%) Remedy
10 70 (2.46%) CheckPoint
11 64 (2.25%) Veeam
12 62 (2.18%) NetApp
13 56 (1.97%) Dell
13 56 (1.97%) SolarWinds
14 53 (1.86%) IBM
15 51 (1.79%) Red Hat
16 47 (1.65%) Apple
17 45 (1.58%) Meraki
18 43 (1.51%) Palo Alto
19 42 (1.47%) F5