Period
to 22 January 2018

The following table provides summary statistics for permanent job vacancies with a requirement for ITIL skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITIL over the 6 months to 22 January 2018 with a comparison to the same period in the previous 2 years.

IT Infrastructure Library (ITIL)
UK
6 months to
22 Jan 2018
Same period 2017 Same period 2016
Rank 28 21 22
Rank change year-on-year -7 +1 -1
Permanent jobs citing ITIL 12,452 14,213 16,613
As % of all permanent IT jobs advertised in the UK 7.18% 8.14% 7.96%
As % of the Processes & Methodologies category 7.99% 9.09% 8.96%
Number of salaries quoted 9,662 11,265 13,654
UK median annual salary £45,000 £42,655 £43,000
Median salary % change year-on-year +5.50% -0.80% +1.18%
10th Percentile £24,750 £25,000 £24,750
90th Percentile £72,500 £70,000 £70,000
UK excluding London median annual salary £40,000 £40,000 £40,000

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 155,849 156,291 185,435
As % of all permanent IT jobs advertised in the UK 89.86% 89.54% 88.88%
Number of salaries quoted 125,378 129,131 153,692
UK median annual salary £50,000 £48,750 £47,500
Median salary % change year-on-year +2.56% +2.63% +5.56%
10th Percentile £28,750 £28,250 £27,500
90th Percentile £80,000 £79,000 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +6.25%

ITIL
Job Vacancy Trend

Job postings citing ITIL as a percentage of all IT jobs advertised.

Job vacancy trend for ITIL in the UK

ITIL
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITIL.

Salary trend for ITIL in the UK

ITIL
Salary Histogram

The salary distribution of IT jobs citing ITIL over the 6 months to 22 January 2018.

Salary histogram for ITIL in the UK

ITIL
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL within the UK over the 6 months to 22 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -7 11,714 £45,000 +3.45% 1,252
UK excluding London -5 7,965 £40,000 - 983
London -6 4,228 £52,500 +5.00% 334
South East -6 2,266 £43,000 -2.27% 237
North of England -3 2,003 £37,500 -2.60% 286
Midlands -1 1,455 £41,500 -2.35% 184
North West -5 1,037 £38,500 -3.75% 130
West Midlands +2 1,003 £42,500 - 103
South West -4 954 £39,000 +6.85% 106
Yorkshire -5 796 £37,500 - 111
East of England -16 780 £44,200 -1.78% 105
East Midlands -1 449 £40,000 -5.88% 79
Scotland -8 336 £45,000 +5.88% 38
Wales +7 256 £31,500 +0.80% 24
North East -7 178 £36,500 +4.29% 45
Northern Ireland -33 22 £37,500 +25.00% 3
Channel Islands +2 4 £59,000 +7.27%

For the 6 months to 22 January 2018, IT jobs citing ITIL also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for ITIL.

1 4,703 (37.77%) Windows
2 4,169 (33.48%) Microsoft
3 3,055 (24.53%) Active Directory
4 2,779 (22.32%) Finance
5 2,674 (21.47%) Service Management
6 2,253 (18.09%) VMware
7 2,127 (17.08%) Windows Server
8 1,983 (15.93%) Service Delivery
9 1,964 (15.77%) SQL
10 1,706 (13.70%) Cisco
11 1,659 (13.32%) SLA
12 1,612 (12.95%) Agile Software Development
13 1,571 (12.62%) Office 365
14 1,527 (12.26%) Firewall
15 1,522 (12.22%) Linux
16 1,511 (12.13%) Microsoft Office
17 1,496 (12.01%) Change Management
18 1,464 (11.76%) SQL Server
19 1,456 (11.69%) Project Management
20 1,431 (11.49%) VMware Infrastructure
21 1,415 (11.36%) Problem Management
22 1,389 (11.15%) ITSM
23 1,360 (10.92%) ITIL Certification
24 1,325 (10.64%) Degree
25 1,311 (10.53%) ITIL V3
26 1,302 (10.46%) Citrix
27 1,290 (10.36%) Analytical Skills
28 1,228 (9.86%) Microsoft Certification
29 1,227 (9.85%) PRINCE2
30 1,188 (9.54%) Incident Management

ITIL
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1,062 (8.53%) MS Exchange
2 717 (5.76%) SharePoint
3 497 (3.99%) Exchange Server 2010
4 430 (3.45%) IIS
5 414 (3.32%) Skype for Business
6 284 (2.28%) Exchange Server 2013
7 165 (1.33%) Apache
8 146 (1.17%) BizTalk Server
9 117 (0.94%) CMS
10 115 (0.92%) Tomcat
11 111 (0.89%) Exchange Server 2007
12 89 (0.71%) SharePoint 2013
12 89 (0.71%) WebSphere
13 88 (0.71%) Confluence
14 72 (0.58%) Blackberry Enterprise Server
15 64 (0.51%) SharePoint 2010
16 62 (0.50%) WebLogic
17 59 (0.47%) Oracle SOA Suite
18 56 (0.45%) Exchange Server 2003
19 48 (0.39%) JBoss
Applications
1 1,511 (12.13%) Microsoft Office
2 324 (2.60%) Microsoft Excel
3 202 (1.62%) Microsoft PowerPoint
4 135 (1.08%) MS Visio
5 98 (0.79%) Microsoft Project
6 56 (0.45%) Spreadsheet
7 22 (0.18%) Adobe Creative Suite
8 5 (0.040%) Camtasia
9 4 (0.032%) Adobe Captivate
9 4 (0.032%) EngageOne
9 4 (0.032%) Maya
10 3 (0.024%) Photoshop
11 2 (0.016%) Adobe Illustrator
11 2 (0.016%) AutoCAD
12 1 (0.008%) Abaqus
12 1 (0.008%) Acrobat
12 1 (0.008%) Adobe Premiere
12 1 (0.008%) CATIA
12 1 (0.008%) InfoPath
12 1 (0.008%) Revit
Business Applications
1 196 (1.57%) Remedy ITSM
2 130 (1.04%) Dynamics CRM
3 65 (0.52%) Oracle EBS
4 52 (0.42%) Oracle EBS R12
5 40 (0.32%) ION MarketView
6 39 (0.31%) SAP FI
7 33 (0.27%) Dynamics AX
8 31 (0.25%) SAP CO
8 31 (0.25%) SAP FI/CO
9 30 (0.24%) Dynamics NAV
9 30 (0.24%) Oracle 11i
10 27 (0.22%) Actimize
11 22 (0.18%) assyst
12 19 (0.15%) Oracle Financials
13 18 (0.14%) Oracle Applications
14 17 (0.14%) SAP BPC
15 16 (0.13%) Markit EDM
15 16 (0.13%) Oracle Payroll
15 16 (0.13%) SAP CRM
15 16 (0.13%) Unit4 Business World
Cloud Services
1 1,571 (12.62%) Office 365
2 1,149 (9.23%) Microsoft Azure
3 827 (6.64%) Amazon AWS
4 301 (2.42%) SaaS
5 250 (2.01%) IaaS
6 171 (1.37%) PaaS
7 147 (1.18%) Cloud Computing
8 80 (0.64%) Mimecast
9 68 (0.55%) Azure Active Directory
10 62 (0.50%) OneDrive
11 61 (0.49%) G Suite
12 50 (0.40%) Google Cloud Platform
13 49 (0.39%) Amazon EC2
13 49 (0.39%) AWS CloudFormation
14 43 (0.35%) Amazon S3
15 30 (0.24%) GitHub
16 27 (0.22%) Virtual Private Cloud
17 24 (0.19%) Dynamics 365
18 23 (0.18%) Yammer
19 20 (0.16%) OpenShift
Communications & Networking
1 1,527 (12.26%) Firewall
2 1,067 (8.57%) WAN
3 1,008 (8.10%) LAN
4 805 (6.46%) DNS
5 744 (5.97%) TCP/IP
6 620 (4.98%) DHCP
7 592 (4.75%) VPN
8 563 (4.52%) SAN
9 434 (3.49%) Wireless
10 420 (3.37%) VoIP
11 418 (3.36%) Network Security
12 381 (3.06%) Skype
13 315 (2.53%) Internet
14 301 (2.42%) MPLS
15 277 (2.22%) VLAN
16 273 (2.19%) Cisco ASA
17 201 (1.61%) OSPF
18 188 (1.51%) Unified Communications
19 186 (1.49%) Wi-Fi
20 174 (1.40%) BGP
Database & Business Intelligence
1 1,464 (11.76%) SQL Server
2 214 (1.72%) MySQL
2 214 (1.72%) SQL Server Integration Services
3 202 (1.62%) Oracle Database
4 185 (1.49%) SQL Server Reporting Services
5 183 (1.47%) SQL Server 2008
6 182 (1.46%) SQL Server 2014
7 166 (1.33%) Relational Database
8 137 (1.10%) SQL Server 2012
9 123 (0.99%) Data Warehouse
10 86 (0.69%) Power BI
11 69 (0.55%) RDBMS
12 68 (0.55%) Oracle BI EE
13 67 (0.54%) Oracle Database 11g
14 64 (0.51%) DB2
15 63 (0.51%) Big Data
15 63 (0.51%) BusinessObjects
16 61 (0.49%) PostgreSQL
16 61 (0.49%) SQL Server 2005
17 55 (0.44%) Oracle Reports
Development Applications
1 269 (2.16%) JIRA
2 189 (1.52%) Team Foundation Server
3 119 (0.96%) Git (software)
4 110 (0.88%) Jenkins
5 107 (0.86%) Visual Studio
6 70 (0.56%) Subversion
7 50 (0.40%) Atlassian Bamboo
8 48 (0.39%) TeamCity
9 41 (0.33%) Selenium
10 40 (0.32%) MSI
11 27 (0.22%) Rational DOORS
11 27 (0.22%) SoapUI
12 26 (0.21%) Jasmine
12 26 (0.21%) Octopus Deploy
13 25 (0.20%) Maven
13 25 (0.20%) VSS/SourceSafe
14 24 (0.19%) Sonatype Nexus
15 21 (0.17%) Bitbucket
15 21 (0.17%) Oracle Forms
16 19 (0.15%) Eclipse
General
1 2,779 (22.32%) Finance
2 659 (5.29%) Banking
3 489 (3.93%) Retail
4 417 (3.35%) Legal
5 415 (3.33%) Telecoms
6 358 (2.88%) Law
7 271 (2.18%) Investment Banking
8 228 (1.83%) Manufacturing
9 178 (1.43%) Retail Banking
10 168 (1.35%) Advertising
11 157 (1.26%) Marketing
12 154 (1.24%) Back Office
13 104 (0.84%) Billing
13 104 (0.84%) Front Office
14 95 (0.76%) Financial Institution
15 82 (0.66%) Games
16 80 (0.64%) Publishing
17 68 (0.55%) German Language
18 46 (0.37%) Military
19 43 (0.35%) French Language
Job Titles
1 2,828 (22.71%) Analyst
2 1,035 (8.31%) Service Manager
3 1,031 (8.28%) Support Analyst
4 888 (7.13%) Support Engineer
5 810 (6.50%) Service Analyst
6 732 (5.88%) IT Manager
7 729 (5.85%) Applications Support
8 640 (5.14%) IT Support
9 634 (5.09%) Infrastructure Engineer
10 583 (4.68%) Service Desk Analyst
11 519 (4.17%) Consultant
12 492 (3.95%) IT Analyst
13 484 (3.89%) 2nd Line Support
14 478 (3.84%) Administrator
15 464 (3.73%) Architect
16 463 (3.72%) Team Leader
17 411 (3.30%) Network Engineer
18 406 (3.26%) Delivery Manager
19 398 (3.20%) IT Engineer
20 385 (3.09%) Desktop Support
Libraries, Frameworks & Software Standards
1 557 (4.47%) Web Services
2 495 (3.98%) .NET
3 323 (2.59%) HTML
4 282 (2.26%) XML
5 226 (1.81%) CSS
6 205 (1.65%) Middleware
7 178 (1.43%) ASP.NET
8 137 (1.10%) .NET Framework
9 128 (1.03%) SOAP
10 113 (0.91%) REST
11 103 (0.83%) Entity Framework
11 103 (0.83%) JSON
12 102 (0.82%) AngularJS
13 91 (0.73%) Ajax
14 88 (0.71%) ASP.NET MVC
15 82 (0.66%) jQuery
15 82 (0.66%) WCF
16 80 (0.64%) J2EE
17 66 (0.53%) ASP.NET Web API
18 62 (0.50%) XSLT
Miscellaneous
1 1,290 (10.36%) Analytical Skills
2 1,109 (8.91%) Data Centre
3 776 (6.23%) Management Information System
4 378 (3.04%) Computer Science
5 293 (2.35%) Driving Licence
6 285 (2.29%) User Experience
7 195 (1.57%) CMDB
8 191 (1.53%) Blackberry
9 186 (1.49%) Public Cloud
10 177 (1.42%) Clustering
11 167 (1.34%) Enterprise Software
12 144 (1.16%) Virtual Team
13 143 (1.15%) Replication
14 124 (1.00%) Fat Client
14 124 (1.00%) Thin Client
15 118 (0.95%) Fintech
16 114 (0.92%) PMI
17 113 (0.91%) Video Conferencing
18 110 (0.88%) iPhone
19 104 (0.84%) Foreign Exchange (FX)
Operating Systems
1 4,703 (37.77%) Windows
2 2,127 (17.08%) Windows Server
3 1,522 (12.22%) Linux
4 1,137 (9.13%) Windows 7
5 1,101 (8.84%) Windows Server 2012
6 1,011 (8.12%) Windows Server 2008
7 780 (6.26%) Unix
8 755 (6.06%) Windows 10
9 337 (2.71%) Windows 8
10 298 (2.39%) Red Hat Enterprise Linux
11 289 (2.32%) Windows Server 2003
12 214 (1.72%) Mac OS X
13 184 (1.48%) Android
14 174 (1.40%) Apple iOS
15 146 (1.17%) Windows XP
16 128 (1.03%) CentOS
17 102 (0.82%) Solaris
18 92 (0.74%) Mac OS
19 66 (0.53%) AIX
20 53 (0.43%) Ubuntu
Processes & Methodologies
1 2,674 (21.47%) Service Management
2 1,983 (15.93%) Service Delivery
3 1,612 (12.95%) Agile Software Development
4 1,496 (12.01%) Change Management
5 1,456 (11.69%) Project Management
6 1,415 (11.36%) Problem Management
7 1,389 (11.15%) ITSM
8 1,311 (10.53%) ITIL V3
9 1,227 (9.85%) PRINCE2
10 1,188 (9.54%) Incident Management
11 1,031 (8.28%) Stakeholder Management
12 963 (7.73%) Continuous Improvement
13 715 (5.74%) Information Security
14 597 (4.79%) DevOps
15 589 (4.73%) Configuration Management
16 566 (4.55%) Root Cause Analysis
17 558 (4.48%) Release Management
18 557 (4.47%) Disaster Recovery
19 540 (4.34%) Mentoring
20 479 (3.85%) Business Intelligence
Programming Languages
1 1,964 (15.77%) SQL
2 768 (6.17%) PowerShell
3 515 (4.14%) Java
4 448 (3.60%) JavaScript
5 357 (2.87%) C#
6 280 (2.25%) Python
7 217 (1.74%) Shell Script
8 206 (1.65%) Bash Shell
9 200 (1.61%) T-SQL
10 176 (1.41%) C
11 165 (1.33%) Perl
12 153 (1.23%) PL/SQL
13 119 (0.96%) VBScript
14 112 (0.90%) Ruby
15 102 (0.82%) PHP
16 93 (0.75%) VB
17 55 (0.44%) C++
18 39 (0.31%) ABAP
18 39 (0.31%) VB.NET
19 25 (0.20%) VBA
Qualifications
1 1,360 (10.92%) ITIL Certification
2 1,325 (10.64%) Degree
3 1,228 (9.86%) Microsoft Certification
4 1,035 (8.31%) Security Cleared
5 980 (7.87%) Cisco Certification
6 733 (5.89%) MCSE
7 718 (5.77%) CCNA
8 628 (5.04%) SC Cleared
9 508 (4.08%) CCNP
10 488 (3.92%) CISSP
11 414 (3.32%) MCSA
12 411 (3.30%) MCP
13 351 (2.82%) ITIL Foundation Certificate
14 288 (2.31%) CISM
15 277 (2.22%) DV Cleared
16 219 (1.76%) Computer Science Degree
17 204 (1.64%) MCITP
18 163 (1.31%) CCIE
19 159 (1.28%) PMI Certification
20 130 (1.04%) CISA
Quality Assurance & Compliance
1 1,659 (13.32%) SLA
2 614 (4.93%) ISO/IEC 27001
3 313 (2.51%) QA
4 280 (2.25%) COBIT
5 235 (1.89%) PCI DSS
6 167 (1.34%) GDPR
7 140 (1.12%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
8 134 (1.08%) PMO
9 125 (1.00%) ISO/IEC 20000
10 108 (0.87%) ISO 9001
11 60 (0.48%) Data Quality
11 60 (0.48%) Sarbanes-Oxley
12 58 (0.47%) Cyber Essentials
13 28 (0.22%) ISO 22301
14 25 (0.20%) ISO/IEC 27005
15 22 (0.18%) COSO
15 22 (0.18%) ISO 9000
16 21 (0.17%) GPG13
17 14 (0.11%) SEPA
18 13 (0.10%) PMBOK
System Software
1 3,055 (24.53%) Active Directory
2 1,431 (11.49%) VMware Infrastructure
3 851 (6.83%) Hyper-V
4 353 (2.83%) XenApp
5 306 (2.46%) VMware ESXi
6 291 (2.34%) vSphere
7 208 (1.67%) XenDesktop
8 160 (1.28%) Virtual Machines
9 120 (0.96%) Docker
10 117 (0.94%) Virtual Desktop
11 100 (0.80%) Microsoft App-V
12 87 (0.70%) Terminal Services
13 79 (0.63%) Virtual Servers
14 70 (0.56%) VirtualBox
15 59 (0.47%) BitLocker
16 47 (0.38%) XenServer
17 34 (0.27%) NFS
18 30 (0.24%) Firmware
19 27 (0.22%) KVM
20 26 (0.21%) vCloud
Systems Management
1 922 (7.40%) SCCM
2 322 (2.59%) SCOM
3 263 (2.11%) Puppet
4 204 (1.64%) Ansible
5 185 (1.49%) Opscode Chef
6 132 (1.06%) Nagios
7 125 (1.00%) vCenter Server
8 103 (0.83%) WSUS
9 95 (0.76%) Cisco CUCM
10 88 (0.71%) AirWatch
10 88 (0.71%) SCVMM
11 75 (0.60%) Backup Exec
12 69 (0.55%) SCOrch
13 55 (0.44%) Microsoft Clustering
13 55 (0.44%) Microsoft Intune
13 55 (0.44%) Tivoli Storage Manager
14 47 (0.38%) NetBackup
15 46 (0.37%) FortiGate
16 43 (0.35%) Systems Management Server (SMS)
17 39 (0.31%) Norton AntiVirus
Vendors
1 4,169 (33.48%) Microsoft
2 2,253 (18.09%) VMware
3 1,706 (13.70%) Cisco
4 1,302 (10.46%) Citrix
5 850 (6.83%) Oracle
6 609 (4.89%) HP
7 490 (3.94%) ServiceNow
8 367 (2.95%) SAP
9 336 (2.70%) Red Hat
10 329 (2.64%) Remedy
11 320 (2.57%) Apple
12 318 (2.55%) CheckPoint
13 283 (2.27%) F5
14 280 (2.25%) Juniper
15 265 (2.13%) SolarWinds
16 224 (1.80%) NetApp
17 213 (1.71%) Avaya
18 208 (1.67%) IBM
19 194 (1.56%) Dell
19 194 (1.56%) Ivanti