Period
to 9 July 2020

The following table provides summary statistics for permanent job vacancies with a requirement for ITIL skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITIL over the 6 months to 9 July 2020 with a comparison to the same period in the previous 2 years.

ITIL
UK
6 months to
9 Jul 2020
Same period 2019 Same period 2018
Rank 36 26 32
Rank change year-on-year -10 +6 -4
Permanent jobs citing ITIL 4,633 10,462 12,120
As % of all permanent jobs advertised in the UK 5.95% 7.11% 6.82%
As % of the Processes & Methodologies category 6.45% 7.71% 7.40%
Number of salaries quoted 3,752 8,222 9,422
Median annual salary £48,500 £45,000 £45,000
Median salary % change year-on-year +7.78% - +2.27%
10th Percentile £26,250 £25,000 £24,000
90th Percentile £77,500 £72,500 £72,500
UK excluding London median annual salary £44,000 £42,500 £42,500
% change year-on-year +3.53% - +6.25%

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 71,778 135,730 163,676
As % of all permanent IT jobs advertised in the UK 92.15% 92.22% 92.15%
Number of salaries quoted 57,298 106,842 131,246
Median annual salary £55,000 £52,500 £50,000
Median salary % change year-on-year +4.76% +5.00% +3.09%
10th Percentile £31,750 £30,000 £29,000
90th Percentile £90,000 £86,250 £82,500
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

ITIL
Job Vacancy Trend

Job postings citing ITIL as a proportion of all IT jobs advertised.

Job vacancy trend for ITIL in the UK

ITIL
Salary Trend

3-month moving average salary quoted in jobs citing ITIL.

Salary trend for ITIL in the UK

ITIL
Salary Histogram

Salary distribution for jobs citing ITIL over the 6 months to 9 July 2020.

Salary histogram for ITIL in the UK

ITIL
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL within the UK over the 6 months to 9 July 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -11 4,308 £49,000 +8.89% 314
UK excluding London -7 2,858 £44,000 +3.53% 283
London -2 1,634 £58,000 +10.48% 66
North of England -3 757 £41,500 +3.75% 65
South East -20 751 £50,000 +11.11% 57
Midlands -2 560 £44,500 +4.71% 52
North West +1 419 £42,500 - 29
West Midlands -7 375 £45,000 +5.88% 40
South West -6 337 £44,490 +12.63% 44
Yorkshire +5 273 £42,250 +0.60% 24
East of England -6 256 £42,500 -3.41% 32
Work from Home -39 195 £55,000 +15.79% 25
East Midlands +1 181 £42,500 +21.43% 12
Scotland 0 124 £40,000 - 21
Wales -7 88 £38,500 -1.28% 13
North East -10 65 £35,000 - 12
Northern Ireland -37 5 £47,500 +106.52% 3
Isle of Man -1 1 £51,500 +9.57%

For the 6 months to 9 July 2020, IT jobs citing ITIL also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ITIL.

1 1,608 (34.71%) Windows
2 1,512 (32.64%) Microsoft
3 1,147 (24.76%) Finance
4 1,048 (22.62%) Active Directory
5 1,040 (22.45%) Service Management
6 985 (21.26%) Office 365
7 889 (19.19%) Azure
8 852 (18.39%) VMware
9 783 (16.90%) Agile Software Development
10 713 (15.39%) SQL
11 705 (15.22%) Problem-Solving
12 696 (15.02%) Service Delivery
13 684 (14.76%) Windows Server
14 590 (12.73%) SLA
15 588 (12.69%) ITSM
16 566 (12.22%) Degree
17 548 (11.83%) Cisco
18 542 (11.70%) ITIL Certification
19 530 (11.44%) VMware Infrastructure
20 525 (11.33%) SQL Server
21 503 (10.86%) ITIL V3
22 502 (10.84%) Change Management
23 496 (10.71%) Project Management
24 492 (10.62%) Linux
25 486 (10.49%) Analytical Skills
26 478 (10.32%) Windows 10
27 474 (10.23%) PowerShell
28 448 (9.67%) Firewall
29 435 (9.39%) Microsoft Office
30 432 (9.32%) AWS

ITIL
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 287 (6.19%) SharePoint
2 244 (5.27%) MS Exchange
3 169 (3.65%) IIS
4 100 (2.16%) Skype for Business
5 79 (1.71%) Exchange Server 2010
6 73 (1.58%) Confluence
7 57 (1.23%) Tomcat
8 47 (1.01%) WebSphere
9 39 (0.84%) SAS
10 31 (0.67%) Apache
11 30 (0.65%) Exchange Server 2013
12 28 (0.60%) Elasticsearch
13 26 (0.56%) CMS
14 23 (0.50%) OpenStack
15 21 (0.45%) EPiServer
16 18 (0.39%) JBoss
17 17 (0.37%) SharePoint 2013
18 12 (0.26%) Oracle Workflow
19 11 (0.24%) BizTalk Server
20 10 (0.22%) WebLogic
Applications
1 435 (9.39%) Microsoft Office
2 137 (2.96%) Microsoft Excel
3 87 (1.88%) Microsoft PowerPoint
4 35 (0.76%) MS Visio
5 23 (0.50%) Microsoft Project
6 3 (0.065%) Abaqus
6 3 (0.065%) SPSS
7 1 (0.022%) Adobe Creative Suite
7 1 (0.022%) Chatbot
7 1 (0.022%) InfoPath
7 1 (0.022%) Spreadsheet
Business Applications
1 84 (1.81%) Remedy ITSM
2 38 (0.82%) Dynamics CRM
3 25 (0.54%) assyst
4 17 (0.37%) Elite 3E
4 17 (0.37%) Sparx Enterprise Architect
5 16 (0.35%) Dynamics AX
6 15 (0.32%) SAP ERP
7 12 (0.26%) Dynamics NAV
7 12 (0.26%) SAP GTS
8 11 (0.24%) Oracle EBS
9 10 (0.22%) NetSuite
9 10 (0.22%) Unit4 Business World
10 9 (0.19%) Oracle Applications
11 8 (0.17%) SAP MM
12 7 (0.15%) Salesforce.com CRM
13 6 (0.13%) Carpe Diem
13 6 (0.13%) Maximo
13 6 (0.13%) Oracle Internet Expenses
13 6 (0.13%) Oracle Payables
13 6 (0.13%) Oracle Receivables
Cloud Services
1 985 (21.26%) Office 365
2 889 (19.19%) Azure
3 432 (9.32%) AWS
4 181 (3.91%) SaaS
5 148 (3.19%) PaaS
5 148 (3.19%) Power Platform
6 132 (2.85%) IaaS
7 128 (2.76%) Azure Active Directory
8 89 (1.92%) Dynamics 365
9 87 (1.88%) Cloud Computing
10 63 (1.36%) OneDrive
11 40 (0.86%) GCP
12 34 (0.73%) AWS CloudFormation
13 33 (0.71%) Mimecast
14 30 (0.65%) PowerApps
15 23 (0.50%) Virtual Private Cloud
16 21 (0.45%) Amazon EC2
17 20 (0.43%) Slack
18 19 (0.41%) Amazon S3
19 18 (0.39%) Serverless
Communications & Networking
1 448 (9.67%) Firewall
2 398 (8.59%) WAN
3 380 (8.20%) LAN
4 326 (7.04%) DNS
5 290 (6.26%) TCP/IP
6 259 (5.59%) DHCP
7 206 (4.45%) VPN
8 182 (3.93%) SAN
9 153 (3.30%) Internet
10 140 (3.02%) Wireless
11 139 (3.00%) Skype
12 130 (2.81%) Network Security
13 110 (2.37%) MPLS
14 101 (2.18%) VoIP
15 93 (2.01%) BGP
15 93 (2.01%) VLAN
16 88 (1.90%) OSPF
17 79 (1.71%) Wi-Fi
18 75 (1.62%) SSL
19 69 (1.49%) Cisco ASA
Database & Business Intelligence
1 525 (11.33%) SQL Server
2 120 (2.59%) Power BI
3 102 (2.20%) SQL Server Integration Services
4 87 (1.88%) SQL Server Reporting Services
5 79 (1.71%) SQL Server 2012
6 76 (1.64%) MySQL
7 66 (1.42%) DB2
8 64 (1.38%) Data Warehouse
9 63 (1.36%) Relational Database
10 53 (1.14%) BusinessObjects
11 51 (1.10%) SQL Server Analysis Services
12 41 (0.88%) Oracle Database
13 40 (0.86%) Big Data
14 39 (0.84%) Amazon RDS
15 33 (0.71%) PostgreSQL
16 32 (0.69%) RDBMS
17 31 (0.67%) SQL Server 2016
18 18 (0.39%) MongoDB
18 18 (0.39%) NoSQL
19 15 (0.32%) Azure SQL Database
Development Applications
1 188 (4.06%) JIRA
2 100 (2.16%) Git (software)
3 69 (1.49%) Jenkins
4 42 (0.91%) Visual Studio
5 39 (0.84%) Bitbucket
6 19 (0.41%) Team Foundation Server
7 18 (0.39%) SQL Server Management Studio (SSMS)
8 17 (0.37%) Selenium
9 15 (0.32%) Atlassian Bamboo
10 14 (0.30%) SoapUI
11 11 (0.24%) Maven
11 11 (0.24%) Subversion
11 11 (0.24%) VSS/SourceSafe
12 10 (0.22%) Postman
13 9 (0.19%) GitLab
13 9 (0.19%) Sonatype Nexus
13 9 (0.19%) TeamCity
14 8 (0.17%) Octopus Deploy
15 7 (0.15%) Artifactory
15 7 (0.15%) Visual Studio Team System
General
1 1,147 (24.76%) Finance
2 238 (5.14%) Public Sector
3 183 (3.95%) Law
4 164 (3.54%) Legal
5 154 (3.32%) Retail
5 154 (3.32%) Telecoms
6 149 (3.22%) Banking
7 70 (1.51%) Manufacturing
8 68 (1.47%) Local Government
9 66 (1.42%) Back Office
10 47 (1.01%) Advertising
11 38 (0.82%) Marketing
12 30 (0.65%) Billing
13 22 (0.47%) Electronics
14 21 (0.45%) Investment Banking
15 20 (0.43%) Italian Language
16 19 (0.41%) Financial Institution
16 19 (0.41%) Games
16 19 (0.41%) Military
17 18 (0.39%) Aerospace
Job Titles
1 914 (19.73%) Analyst
2 364 (7.86%) Service Manager
3 331 (7.14%) Support Analyst
4 311 (6.71%) IT Manager
5 294 (6.35%) Applications Support
6 276 (5.96%) Infrastructure Engineer
7 266 (5.74%) Support Engineer
8 248 (5.35%) Service Analyst
9 231 (4.99%) Consultant
10 223 (4.81%) IT Support
11 214 (4.62%) Architect
12 194 (4.19%) Administrator
13 187 (4.04%) IT Analyst
14 178 (3.84%) Service Desk Analyst
15 167 (3.60%) Team Leader
16 165 (3.56%) Delivery Manager
16 165 (3.56%) Network Engineer
17 162 (3.50%) Developer
18 158 (3.41%) IT Engineer
19 147 (3.17%) Service Delivery Manager
Libraries, Frameworks & Software Standards
1 226 (4.88%) .NET
2 170 (3.67%) XML
3 108 (2.33%) HTML
4 107 (2.31%) Web Services
5 81 (1.75%) CSS
6 77 (1.66%) LDAP
7 76 (1.64%) SOAP
8 54 (1.17%) JSON
8 54 (1.17%) Middleware
8 54 (1.17%) REST
9 50 (1.08%) .NET Framework
10 43 (0.93%) ASP.NET
11 41 (0.88%) Ajax
12 27 (0.58%) XSLT
13 25 (0.54%) 802.1X
14 22 (0.47%) AngularJS
15 18 (0.39%) Spring
16 17 (0.37%) Node.js
17 14 (0.30%) Flash
17 14 (0.30%) YAML
Miscellaneous
1 486 (10.49%) Analytical Skills
2 344 (7.42%) Management Information System
3 323 (6.97%) Data Centre
4 191 (4.12%) Self-Motivation
5 107 (2.31%) Public Cloud
6 83 (1.79%) Video Conferencing
7 80 (1.73%) User Experience
8 76 (1.64%) Clustering
8 76 (1.64%) CMDB
9 63 (1.36%) Virtual Team
10 54 (1.17%) Driving Licence
11 46 (0.99%) PKI
12 45 (0.97%) Private Cloud
13 38 (0.82%) Mobile App
13 38 (0.82%) Security Operations Centre
14 35 (0.76%) iPhone
15 34 (0.73%) AS400
15 34 (0.73%) Enterprise Software
15 34 (0.73%) Reinsurance
15 34 (0.73%) Replication
Operating Systems
1 1,608 (34.71%) Windows
2 684 (14.76%) Windows Server
3 492 (10.62%) Linux
4 478 (10.32%) Windows 10
5 228 (4.92%) Windows Server 2012
6 219 (4.73%) Windows 7
7 210 (4.53%) Windows Server 2016
8 181 (3.91%) Windows Server 2008
9 173 (3.73%) Unix
10 81 (1.75%) Android
11 68 (1.47%) Red Hat Enterprise Linux
12 63 (1.36%) Apple iOS
12 63 (1.36%) Windows 8
13 57 (1.23%) Windows Server 2019
14 46 (0.99%) Mac OS X
15 44 (0.95%) CentOS
16 40 (0.86%) Windows Server 2003
17 37 (0.80%) Solaris
18 34 (0.73%) Mac OS
19 28 (0.60%) AIX
Processes & Methodologies
1 1,040 (22.45%) Service Management
2 783 (16.90%) Agile Software Development
3 705 (15.22%) Problem-Solving
4 696 (15.02%) Service Delivery
5 588 (12.69%) ITSM
6 503 (10.86%) ITIL V3
7 502 (10.84%) Change Management
8 496 (10.71%) Project Management
9 430 (9.28%) Incident Management
10 391 (8.44%) Problem Management
11 372 (8.03%) PRINCE2
12 368 (7.94%) Information Security
13 367 (7.92%) Infrastructure Engineering
14 342 (7.38%) Stakeholder Management
15 334 (7.21%) DevOps
16 317 (6.84%) Continuous Improvement
17 281 (6.07%) Cybersecurity
18 266 (5.74%) Mentoring
19 263 (5.68%) Project Delivery
20 217 (4.68%) Disaster Recovery
Programming Languages
1 713 (15.39%) SQL
2 474 (10.23%) PowerShell
3 159 (3.43%) Python
4 156 (3.37%) JavaScript
5 139 (3.00%) Java
6 128 (2.76%) C#
7 83 (1.79%) Bash Shell
8 81 (1.75%) T-SQL
9 60 (1.30%) C
10 53 (1.14%) Shell Script
11 50 (1.08%) Perl
12 37 (0.80%) PL/SQL
13 35 (0.76%) VB
14 31 (0.67%) Ruby
15 30 (0.65%) R
16 29 (0.63%) VBScript
17 26 (0.56%) PHP
18 22 (0.47%) RPG
19 21 (0.45%) XPath
20 13 (0.28%) VBA
Qualifications
1 566 (12.22%) Degree
2 542 (11.70%) ITIL Certification
3 373 (8.05%) Microsoft Certification
4 332 (7.17%) Security Cleared
5 305 (6.58%) Cisco Certification
6 240 (5.18%) SC Cleared
7 203 (4.38%) MCSE
8 186 (4.01%) CCNA
9 160 (3.45%) CISSP
10 153 (3.30%) MCSA
11 146 (3.15%) CCNP
12 108 (2.33%) ITIL Foundation Certificate
13 84 (1.81%) Computer Science Degree
14 82 (1.77%) DV Cleared
14 82 (1.77%) MCP
15 71 (1.53%) VMware Certified Professional (VCP)
16 70 (1.51%) CISM
17 49 (1.06%) A+ Certification
17 49 (1.06%) CISA
17 49 (1.06%) PMI Certification
Quality Assurance & Compliance
1 590 (12.73%) SLA
2 243 (5.24%) ISO/IEC 27001
3 132 (2.85%) COBIT
4 126 (2.72%) GDPR
5 107 (2.31%) QA
6 80 (1.73%) NIST
7 66 (1.42%) PCI DSS
8 58 (1.25%) Sarbanes-Oxley
9 46 (0.99%) ISO/IEC 20000
10 41 (0.88%) ISO 9001
11 38 (0.82%) PMO
12 25 (0.54%) Cyber Essentials
13 16 (0.35%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
14 14 (0.30%) Data Quality
15 11 (0.24%) GxP
16 7 (0.15%) HMG Security Policy Framework
17 6 (0.13%) ISO/IEC 19770
18 5 (0.11%) AICPA
18 5 (0.11%) ISO 22301
19 4 (0.086%) COSO
System Software
1 1,048 (22.62%) Active Directory
2 530 (11.44%) VMware Infrastructure
3 261 (5.63%) Hyper-V
4 121 (2.61%) vSphere
5 99 (2.14%) XenApp
6 87 (1.88%) Docker
7 82 (1.77%) VMware ESXi
8 58 (1.25%) XenDesktop
9 52 (1.12%) Virtual Desktop
10 37 (0.80%) Terminal Server
11 35 (0.76%) Virtual Machines
12 32 (0.69%) Virtual Servers
13 28 (0.60%) Microsoft App-V
14 24 (0.52%) Firmware
15 12 (0.26%) VirtualBox
16 10 (0.22%) NFS
17 9 (0.19%) Microsoft Virtual Server
18 8 (0.17%) KVM
18 8 (0.17%) VMware Server
19 6 (0.13%) OpenAM
Systems Management
1 393 (8.48%) SCCM
2 138 (2.98%) Microsoft Intune
3 118 (2.55%) SCOM
4 98 (2.12%) Ansible
5 89 (1.92%) Kubernetes
6 54 (1.17%) Terraform
7 51 (1.10%) Puppet
8 50 (1.08%) WSUS
9 42 (0.91%) Single Sign-On
10 39 (0.84%) Nagios
11 37 (0.80%) Opscode Chef
12 31 (0.67%) vCenter Server
13 30 (0.65%) Tivoli
14 26 (0.56%) QRadar
15 19 (0.41%) Grafana
16 18 (0.39%) Cisco CUCM
17 17 (0.37%) AirWatch
17 17 (0.37%) Backup Exec
17 17 (0.37%) Microsoft Clustering
17 17 (0.37%) Nessus
Vendors
1 1,512 (32.64%) Microsoft
2 852 (18.39%) VMware
3 548 (11.83%) Cisco
4 420 (9.07%) Citrix
5 362 (7.81%) ServiceNow
6 254 (5.48%) Oracle
7 177 (3.82%) HP
8 139 (3.00%) IBM
9 122 (2.63%) Remedy
10 118 (2.55%) SAP
11 93 (2.01%) Red Hat
12 86 (1.86%) Splunk
13 85 (1.83%) CheckPoint
13 85 (1.83%) Palo Alto
14 80 (1.73%) Apple
15 74 (1.60%) Meraki
16 71 (1.53%) Dell
17 62 (1.34%) Salesforce.com
18 60 (1.30%) EMC
19 58 (1.25%) SolarWinds