Period
to 14 November 2018

The following table provides summary statistics for permanent job vacancies with a requirement for ITIL skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITIL over the 6 months to 14 November 2018 with a comparison to the same period in the previous 2 years.

IT Infrastructure Library (ITIL)
UK
6 months to
14 Nov 2018
Same period 2017 Same period 2016
Rank 33 28 20
Rank change year-on-year -5 -8 +4
Permanent jobs citing ITIL 11,075 13,011 16,021
As % of all permanent IT jobs advertised in the UK 6.77% 7.20% 8.44%
As % of the Processes & Methodologies category 7.43% 7.87% 9.28%
Number of salaries quoted 8,152 9,990 12,858
UK median annual salary £45,000 £44,486 £44,000
Median salary % change year-on-year +1.16% +1.10% -2.22%
10th Percentile £23,500 £24,750 £25,000
90th Percentile £72,500 £72,500 £70,575
UK excluding London median annual salary £42,000 £40,000 £41,741
% change year-on-year +5.00% -4.17% +3.06%

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 149,014 165,379 172,621
As % of all permanent IT jobs advertised in the UK 91.10% 91.49% 90.94%
Number of salaries quoted 118,546 130,794 143,596
UK median annual salary £50,000 £50,000 £48,000
Median salary % change year-on-year - +4.17% +1.05%
10th Percentile £29,000 £28,250 £27,500
90th Percentile £84,000 £80,000 £78,750
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - -

ITIL
Job Vacancy Trend

Job postings citing ITIL as a percentage of all IT jobs advertised.

Job vacancy trend for ITIL in the UK

ITIL
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITIL.

Salary trend for ITIL in the UK

ITIL
Salary Histogram

The salary distribution of IT jobs citing ITIL over the 6 months to 14 November 2018.

Salary histogram for ITIL in the UK

ITIL
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL within the UK over the 6 months to 14 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -4 10,439 £45,000 - 1,173
UK excluding London -2 7,120 £42,000 +5.00% 903
London -5 3,694 £50,000 -0.99% 329
South East -2 2,125 £45,000 +5.88% 220
North of England -10 1,674 £37,500 - 268
Midlands +2 1,401 £40,000 -2.44% 169
West Midlands +3 1,037 £42,500 - 119
North West -4 938 £40,000 +2.56% 145
South West -1 794 £39,926 +3.03% 103
East of England +8 743 £45,000 - 84
Yorkshire -15 609 £35,000 -6.67% 96
East Midlands -3 362 £35,000 -2.78% 50
Scotland -12 292 £38,000 -15.56% 35
Wales -17 155 £40,000 +26.44% 20
North East -12 127 £32,500 -10.96% 27
Northern Ireland -8 16 £21,000 -44.00% 4
Channel Islands -9 5 £35,000 -40.68%
Isle of Man - 1 - -

For the 6 months to 14 November 2018, IT jobs citing ITIL also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ITIL.

1 3,947 (35.64%) Windows
2 3,690 (33.32%) Microsoft
3 2,684 (24.23%) Service Management
4 2,597 (23.45%) Active Directory
5 2,380 (21.49%) Finance
6 1,953 (17.63%) Service Delivery
7 1,905 (17.20%) VMware
8 1,697 (15.32%) Windows Server
9 1,694 (15.30%) SLA
10 1,609 (14.53%) SQL
11 1,536 (13.87%) Agile Software Development
12 1,510 (13.63%) Office 365
13 1,505 (13.59%) Problem-Solving
14 1,377 (12.43%) ITIL Certification
15 1,354 (12.23%) ITSM
15 1,354 (12.23%) Degree
16 1,333 (12.04%) Microsoft Office
17 1,332 (12.03%) Project Management
18 1,329 (12.00%) Linux
19 1,311 (11.84%) ITIL V3
20 1,279 (11.55%) VMware Infrastructure
21 1,232 (11.12%) Cisco
22 1,230 (11.11%) SQL Server
23 1,227 (11.08%) Microsoft Azure
24 1,214 (10.96%) Incident Management
25 1,194 (10.78%) Change Management
26 1,181 (10.66%) Analytical Skills
27 1,118 (10.09%) Data Centre
28 1,076 (9.72%) Problem Management
29 1,060 (9.57%) PRINCE2

ITIL
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 760 (6.86%) MS Exchange
2 672 (6.07%) SharePoint
3 325 (2.93%) IIS
4 310 (2.80%) Skype for Business
5 297 (2.68%) Exchange Server 2010
6 213 (1.92%) Tomcat
7 207 (1.87%) Exchange Server 2013
8 198 (1.79%) Apache
9 140 (1.26%) JBoss
10 135 (1.22%) Confluence
11 90 (0.81%) WebLogic
12 87 (0.79%) Exchange Server 2007
13 79 (0.71%) CMS
14 70 (0.63%) BizTalk Server
15 64 (0.58%) SharePoint 2013
16 63 (0.57%) OpenStack
17 47 (0.42%) Oracle SOA Suite
18 45 (0.41%) Elasticsearch
19 44 (0.40%) WebSphere
20 42 (0.38%) SharePoint Server
Applications
1 1,333 (12.04%) Microsoft Office
2 554 (5.00%) Microsoft Excel
3 266 (2.40%) Microsoft PowerPoint
4 188 (1.70%) MS Visio
5 175 (1.58%) Microsoft Project
6 47 (0.42%) Spreadsheet
7 12 (0.11%) AutoCAD
8 9 (0.081%) Acrobat
9 8 (0.072%) SPSS
10 6 (0.054%) Camtasia
11 5 (0.045%) Windchill
12 2 (0.018%) InfoPath
13 1 (0.009%) 3ds Max
13 1 (0.009%) CATIA
13 1 (0.009%) Chatbot
13 1 (0.009%) Maya
13 1 (0.009%) MicroStation
13 1 (0.009%) S-PLUS
Business Applications
1 142 (1.28%) Dynamics CRM
2 127 (1.15%) Remedy ITSM
3 75 (0.68%) Dynamics AX
4 33 (0.30%) Oracle EBS
5 29 (0.26%) Oracle ERP
6 25 (0.23%) SAP FI
7 24 (0.22%) SAP CO
7 24 (0.22%) SAP FI/CO
8 23 (0.21%) Dynamics NAV
9 21 (0.19%) NetSuite
10 20 (0.18%) assyst
11 19 (0.17%) Oracle Applications
12 15 (0.14%) Salesforce.com CRM
13 14 (0.13%) SAP BPC
14 13 (0.12%) Payment Gateway
14 13 (0.12%) SAP ERP
15 12 (0.11%) SAP Hybris
15 12 (0.11%) SAP S/4HANA
16 11 (0.099%) Infor SunSystems
16 11 (0.099%) Unit4 Business World
Cloud Services
1 1,510 (13.63%) Office 365
2 1,227 (11.08%) Microsoft Azure
3 857 (7.74%) Amazon AWS
4 408 (3.68%) SaaS
5 222 (2.00%) IaaS
6 195 (1.76%) Cloud Computing
7 181 (1.63%) PaaS
8 134 (1.21%) Google Cloud Platform
9 104 (0.94%) Azure Active Directory
10 80 (0.72%) Mimecast
11 78 (0.70%) AWS CloudFormation
12 61 (0.55%) Amazon EC2
13 60 (0.54%) Dynamics 365
14 58 (0.52%) GitHub
15 56 (0.51%) Amazon S3
16 52 (0.47%) Amazon CloudWatch
17 51 (0.46%) Virtual Private Cloud
18 31 (0.28%) G Suite
19 27 (0.24%) Adobe Creative Cloud
20 20 (0.18%) OneDrive
Communications & Networking
1 1,057 (9.54%) Firewall
2 848 (7.66%) WAN
3 844 (7.62%) LAN
4 764 (6.90%) DNS
5 633 (5.72%) TCP/IP
6 551 (4.98%) DHCP
7 500 (4.51%) SAN
8 494 (4.46%) VPN
9 366 (3.30%) Internet
10 320 (2.89%) Network Security
11 305 (2.75%) VoIP
12 291 (2.63%) Skype
13 236 (2.13%) Wireless
14 210 (1.90%) Wi-Fi
15 191 (1.72%) VLAN
16 167 (1.51%) MPLS
17 141 (1.27%) Remote Desktop
18 133 (1.20%) Cisco ASA
19 129 (1.16%) OSPF
20 123 (1.11%) NAS
Database & Business Intelligence
1 1,230 (11.11%) SQL Server
2 284 (2.56%) Relational Database
3 238 (2.15%) Oracle Database
4 230 (2.08%) MySQL
5 196 (1.77%) SQL Server Integration Services
6 186 (1.68%) SQL Server 2008
7 168 (1.52%) Data Warehouse
8 167 (1.51%) SQL Server Reporting Services
9 137 (1.24%) SQL Server 2012
10 126 (1.14%) RDBMS
11 109 (0.98%) Big Data
12 102 (0.92%) PostgreSQL
13 100 (0.90%) SQL Server 2016
14 99 (0.89%) SQL Server 2014
15 91 (0.82%) Amazon RDS
16 82 (0.74%) NoSQL
17 78 (0.70%) MongoDB
18 70 (0.63%) SQL Server Analysis Services
19 69 (0.62%) BusinessObjects
20 66 (0.60%) Oracle Database 11g
Development Applications
1 320 (2.89%) JIRA
2 178 (1.61%) Jenkins
3 174 (1.57%) Git (software)
4 82 (0.74%) Team Foundation Server
5 67 (0.60%) TeamCity
6 64 (0.58%) Subversion
7 62 (0.56%) Selenium
8 59 (0.53%) MSI
8 59 (0.53%) Visual Studio
9 55 (0.50%) Octopus Deploy
10 53 (0.48%) Bitbucket
11 48 (0.43%) WinDbg
12 39 (0.35%) Atlassian Bamboo
13 23 (0.21%) InstallShield
14 22 (0.20%) Visual Studio Team System
15 21 (0.19%) Cucumber
16 20 (0.18%) GitLab
17 18 (0.16%) Toad
18 16 (0.14%) EasyMock
18 16 (0.14%) Maven
General
1 2,380 (21.49%) Finance
2 620 (5.60%) Banking
3 586 (5.29%) Retail
4 503 (4.54%) Telecoms
5 404 (3.65%) Legal
6 322 (2.91%) Law
7 203 (1.83%) Manufacturing
8 170 (1.53%) Investment Banking
9 114 (1.03%) Marketing
10 111 (1.00%) Back Office
11 106 (0.96%) Advertising
11 106 (0.96%) Billing
12 89 (0.80%) Publishing
13 65 (0.59%) Local Government
14 64 (0.58%) Games
15 56 (0.51%) Front Office
16 47 (0.42%) Financial Institution
17 43 (0.39%) Electronics
18 41 (0.37%) French Language
19 36 (0.33%) Automotive
Job Titles
1 2,696 (24.34%) Analyst
2 998 (9.01%) Support Analyst
3 945 (8.53%) Service Manager
4 888 (8.02%) Service Analyst
5 839 (7.58%) Support Engineer
6 695 (6.28%) Service Desk Analyst
7 686 (6.19%) IT Manager
8 578 (5.22%) Applications Support
9 557 (5.03%) Infrastructure Engineer
10 516 (4.66%) IT Support
11 512 (4.62%) Desktop Support
12 469 (4.23%) IT Analyst
13 467 (4.22%) Architect
14 412 (3.72%) Consultant
15 410 (3.70%) Delivery Manager
16 394 (3.56%) Administrator
17 344 (3.11%) Project Manager
18 340 (3.07%) IT Engineer
18 340 (3.07%) Team Leader
19 332 (3.00%) Services Delivery Manager
Libraries, Frameworks & Software Standards
1 441 (3.98%) .NET
2 321 (2.90%) Web Services
3 270 (2.44%) HTML
4 227 (2.05%) XML
5 187 (1.69%) CSS
6 131 (1.18%) Middleware
7 107 (0.97%) SOAP
8 102 (0.92%) REST
9 97 (0.88%) LDAP
10 94 (0.85%) AngularJS
11 90 (0.81%) .NET Framework
12 73 (0.66%) ASP.NET
13 66 (0.60%) Software Packaging
14 59 (0.53%) HTML5
15 55 (0.50%) LAMP
16 52 (0.47%) J2EE
17 51 (0.46%) Spring
18 48 (0.43%) jQuery
19 44 (0.40%) JSON
20 40 (0.36%) Ajax
Miscellaneous
1 1,181 (10.66%) Analytical Skills
2 1,118 (10.09%) Data Centre
3 881 (7.95%) Management Information System
4 755 (6.82%) Self-Motivation
5 420 (3.79%) Computer Science
6 211 (1.91%) Public Cloud
7 208 (1.88%) CMDB
8 179 (1.62%) Clustering
9 171 (1.54%) Driving Licence
9 171 (1.54%) Enterprise Software
10 162 (1.46%) Virtual Team
11 148 (1.34%) Blackberry
11 148 (1.34%) User Experience
12 147 (1.33%) Replication
13 146 (1.32%) Video Conferencing
14 140 (1.26%) Fintech
15 138 (1.25%) Fat Client
15 138 (1.25%) Thin Client
16 117 (1.06%) Hybrid Cloud
17 114 (1.03%) Private Cloud
Operating Systems
1 3,947 (35.64%) Windows
2 1,697 (15.32%) Windows Server
3 1,329 (12.00%) Linux
4 1,000 (9.03%) Windows 7
5 940 (8.49%) Windows 10
6 726 (6.56%) Windows Server 2012
7 703 (6.35%) Windows Server 2008
8 580 (5.24%) Unix
9 309 (2.79%) Red Hat Enterprise Linux
10 213 (1.92%) Windows Server 2003
11 211 (1.91%) Windows 8
12 164 (1.48%) Android
13 153 (1.38%) Apple iOS
14 99 (0.89%) CentOS
15 95 (0.86%) Mac OS X
16 91 (0.82%) Windows XP
17 70 (0.63%) Mac OS
18 69 (0.62%) Ubuntu
19 66 (0.60%) Solaris
20 55 (0.50%) AIX
Processes & Methodologies
1 2,684 (24.23%) Service Management
2 1,953 (17.63%) Service Delivery
3 1,536 (13.87%) Agile Software Development
4 1,505 (13.59%) Problem-Solving
5 1,354 (12.23%) ITSM
6 1,332 (12.03%) Project Management
7 1,311 (11.84%) ITIL V3
8 1,214 (10.96%) Incident Management
9 1,194 (10.78%) Change Management
10 1,076 (9.72%) Problem Management
11 1,060 (9.57%) PRINCE2
12 969 (8.75%) Stakeholder Management
13 789 (7.12%) Continuous Improvement
14 757 (6.84%) Information Security
15 705 (6.37%) DevOps
16 699 (6.31%) Infrastructure Engineering
17 577 (5.21%) Mentoring
18 571 (5.16%) Disaster Recovery
19 523 (4.72%) Configuration Management
20 485 (4.38%) Root Cause Analysis
Programming Languages
1 1,609 (14.53%) SQL
2 961 (8.68%) PowerShell
3 519 (4.69%) Java
4 416 (3.76%) Python
5 364 (3.29%) JavaScript
6 289 (2.61%) C#
7 215 (1.94%) T-SQL
8 191 (1.72%) Shell Script
9 186 (1.68%) Bash Shell
10 174 (1.57%) Perl
11 170 (1.53%) C
12 148 (1.34%) PL/SQL
13 121 (1.09%) VBScript
14 107 (0.97%) PHP
15 80 (0.72%) VB
16 67 (0.60%) Ruby
17 57 (0.51%) C++
18 52 (0.47%) VB.NET
19 29 (0.26%) VBA
20 28 (0.25%) ABAP
Qualifications
1 1,377 (12.43%) ITIL Certification
2 1,354 (12.23%) Degree
3 1,047 (9.45%) Microsoft Certification
4 823 (7.43%) Security Cleared
5 637 (5.75%) Cisco Certification
6 585 (5.28%) MCSE
7 525 (4.74%) SC Cleared
8 461 (4.16%) CCNA
9 416 (3.76%) CISSP
10 368 (3.32%) MCSA
11 313 (2.83%) MCP
12 310 (2.80%) ITIL Foundation Certificate
13 276 (2.49%) CCNP
14 256 (2.31%) CISM
15 246 (2.22%) Computer Science Degree
16 213 (1.92%) VMware Certified Professional (VCP)
17 204 (1.84%) DV Cleared
18 177 (1.60%) ISEB
19 164 (1.48%) CISA
20 161 (1.45%) MCITP
Quality Assurance & Compliance
1 1,694 (15.30%) SLA
2 681 (6.15%) ISO/IEC 27001
3 472 (4.26%) GDPR
4 323 (2.92%) COBIT
5 239 (2.16%) QA
6 220 (1.99%) PCI DSS
7 137 (1.24%) ISO/IEC 20000
8 136 (1.23%) PMO
9 102 (0.92%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
10 101 (0.91%) Cyber Essentials
11 95 (0.86%) Data Quality
12 58 (0.52%) Sarbanes-Oxley
13 48 (0.43%) ISO 9001
14 30 (0.27%) Cyber Essentials PLUS
15 24 (0.22%) GPG13
15 24 (0.22%) ISO 22301
16 23 (0.21%) HMG Security Policy Framework
17 21 (0.19%) PMBOK
18 14 (0.13%) COSO
19 12 (0.11%) HL7
System Software
1 2,597 (23.45%) Active Directory
2 1,279 (11.55%) VMware Infrastructure
3 555 (5.01%) Hyper-V
4 281 (2.54%) XenApp
5 262 (2.37%) vSphere
6 253 (2.28%) VMware ESXi
7 194 (1.75%) Docker
8 187 (1.69%) XenDesktop
9 142 (1.28%) Microsoft App-V
10 103 (0.93%) Virtual Servers
11 101 (0.91%) Virtual Machines
12 83 (0.75%) BitLocker
13 70 (0.63%) Firmware
14 62 (0.56%) Virtual Desktop
15 51 (0.46%) Terminal Services
16 47 (0.42%) VMware NSX
17 43 (0.39%) Oracle RAC
18 40 (0.36%) Terminal Server
19 37 (0.33%) NFS
19 37 (0.33%) vCloud
Systems Management
1 942 (8.51%) SCCM
2 362 (3.27%) Puppet
3 296 (2.67%) Ansible
4 235 (2.12%) Opscode Chef
5 212 (1.91%) SCOM
6 153 (1.38%) Nagios
7 102 (0.92%) WSUS
8 93 (0.84%) Kubernetes
9 87 (0.79%) Terraform
10 75 (0.68%) NetBackup
11 71 (0.64%) Cisco CUCM
12 69 (0.62%) Backup Exec
13 63 (0.57%) vCenter Server
14 62 (0.56%) Microsoft Intune
15 56 (0.51%) Norton AntiVirus
16 53 (0.48%) vRealize
16 53 (0.48%) ZABBIX
17 51 (0.46%) AirWatch
18 50 (0.45%) Perfmon
18 50 (0.45%) SCOrch
Vendors
1 3,690 (33.32%) Microsoft
2 1,905 (17.20%) VMware
3 1,232 (11.12%) Cisco
4 1,032 (9.32%) Citrix
5 817 (7.38%) Oracle
6 600 (5.42%) ServiceNow
7 509 (4.60%) HP
8 335 (3.02%) Red Hat
9 275 (2.48%) SAP
10 273 (2.47%) Apple
11 270 (2.44%) IBM
12 263 (2.37%) Remedy
13 238 (2.15%) NetApp
14 235 (2.12%) CheckPoint
15 210 (1.90%) SolarWinds
16 202 (1.82%) Dell
17 189 (1.71%) Google
18 177 (1.60%) EMC
19 172 (1.55%) F5
20 160 (1.44%) Fortinet