Period
to 1 August 2021

The following table provides summary statistics for permanent job vacancies with a requirement for ITIL skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITIL over the 6 months to 1 August 2021 with a comparison to the same period in the previous 2 years.

ITIL
UK
6 months to
1 Aug 2021
Same period 2020 Same period 2019
Rank 64 39 27
Rank change year-on-year -25 -12 +6
Permanent jobs citing ITIL 5,027 3,954 10,186
As % of all permanent jobs advertised in the UK 4.45% 5.82% 7.11%
As % of the Processes & Methodologies category 4.75% 6.27% 7.67%
Number of salaries quoted 4,042 3,154 7,793
10th Percentile £26,250 £27,000 £25,000
25th Percentile £33,125 £36,250 £32,000
Median annual salary (50th Percentile) £45,404 £49,000 £45,000
Median % change year-on-year -7.34% +8.89% -
75th Percentile £62,500 £63,750 £60,000
90th Percentile £77,500 £77,500 £72,500
UK excluding London median annual salary £42,500 £43,304 £42,500
% change year-on-year -1.86% +1.89% +1.19%

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 105,933 63,073 132,808
As % of all permanent IT jobs advertised in the UK 93.76% 92.77% 92.68%
Number of salaries quoted 72,165 51,056 105,945
10th Percentile £32,500 £32,500 £30,000
25th Percentile £42,000 £41,250 £37,500
Median annual salary (50th Percentile) £55,000 £55,000 £52,500
Median % change year-on-year - +4.76% +5.00%
75th Percentile £75,000 £73,750 £70,000
90th Percentile £92,500 £90,000 £86,250
UK excluding London median annual salary £50,000 £47,500 £45,000
% change year-on-year +5.26% +5.56% -

ITIL
Job Vacancy Trend

Job postings citing ITIL as a proportion of all IT jobs advertised.

Job vacancy trend for ITIL in the UK

ITIL
Salary Trend

3-month moving average salary quoted in jobs citing ITIL.

Salary trend for ITIL in the UK

ITIL
Salary Histogram

Salary distribution for jobs citing ITIL over the 6 months to 1 August 2021.

Salary histogram for ITIL in the UK

ITIL
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL within the UK over the 6 months to 1 August 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -23 4,630 £45,000 -10.00% 949
UK excluding London -10 3,336 £42,500 -1.86% 781
London -52 1,464 £55,000 -7.18% 220
South East +10 1,017 £47,000 -6.00% 195
Work from Home -19 706 £52,500 -4.55% 149
North of England -22 697 £37,500 -9.64% 226
Midlands -6 676 £42,500 - 168
West Midlands -9 444 £42,500 -3.41% 90
South West -9 408 £45,000 - 75
East of England +5 343 £41,848 -1.53% 65
North West -27 323 £39,000 -8.24% 124
Yorkshire -13 322 £37,320 -6.70% 73
East Midlands -7 230 £42,436 +7.43% 77
Scotland -23 146 £40,000 - 33
Wales -12 84 £44,379 +12.35% 17
North East -22 54 £42,500 +21.43% 29
Northern Ireland -26 6 £40,000 -15.79% 2

For the 6 months to 1 August 2021, IT jobs citing ITIL also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ITIL.

1 1,903 (37.86%) Microsoft
2 1,611 (32.05%) Windows
2 1,611 (32.05%) Social Skills
3 1,331 (26.48%) Microsoft 365
4 1,299 (25.84%) Azure
5 1,210 (24.07%) Active Directory
6 1,129 (22.46%) Service Management
7 956 (19.02%) Finance
8 938 (18.66%) Agile Software Development
9 870 (17.31%) Service Delivery
10 869 (17.29%) VMware
11 775 (15.42%) Problem-Solving
12 754 (15.00%) SLA
13 745 (14.82%) Windows Server
14 684 (13.61%) Firewall
15 665 (13.23%) SQL
16 633 (12.59%) ITSM
17 574 (11.42%) VMware Infrastructure
18 571 (11.36%) Project Management
19 557 (11.08%) Change Management
20 556 (11.06%) Cisco
21 555 (11.04%) Analytical Skills
22 547 (10.88%) Linux
23 546 (10.86%) PowerShell
24 545 (10.84%) ITIL Certification
25 528 (10.50%) AWS
25 528 (10.50%) Windows 10
26 520 (10.34%) Degree
27 490 (9.75%) DevOps
28 472 (9.39%) ServiceNow

ITIL
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 332 (6.60%) SharePoint
2 176 (3.50%) MS Exchange
3 173 (3.44%) Confluence
4 63 (1.25%) IIS
5 51 (1.01%) Skype for Business
6 32 (0.64%) Tomcat
7 29 (0.58%) Exchange Server 2013
8 28 (0.56%) Apache
8 28 (0.56%) Elasticsearch
8 28 (0.56%) Exchange Server 2010
9 21 (0.42%) CMS
10 20 (0.40%) Oracle SOA Suite
11 14 (0.28%) Apache Spark
12 12 (0.24%) Exchange Server 2007
13 11 (0.22%) BizTalk Server
13 11 (0.22%) OpenStack
14 10 (0.20%) SharePoint 2013
15 6 (0.12%) nginx
16 5 (0.099%) Umbraco
17 4 (0.080%) Moodle
Applications
1 463 (9.21%) Microsoft Office
2 156 (3.10%) Microsoft Excel
3 69 (1.37%) Microsoft PowerPoint
4 66 (1.31%) Microsoft Project
5 60 (1.19%) MS Visio
6 11 (0.22%) InVision
7 9 (0.18%) Spreadsheet
8 7 (0.14%) Adobe Creative Suite
8 7 (0.14%) Siemens NX
9 6 (0.12%) Camtasia
10 5 (0.099%) Chatbot
11 2 (0.040%) Sketch
12 1 (0.020%) AutoCAD
12 1 (0.020%) InfoPath
12 1 (0.020%) Photoshop
Business Applications
1 58 (1.15%) Remedy ITSM
2 42 (0.84%) Dynamics CRM
3 26 (0.52%) NetSuite
4 14 (0.28%) Dynamics AX
5 11 (0.22%) Dynamics NAV
5 11 (0.22%) Oracle EBS
5 11 (0.22%) Sentinel
6 10 (0.20%) SAP S/4HANA
7 9 (0.18%) Elite 3E
8 7 (0.14%) Oracle Applications
8 7 (0.14%) Teamcenter
9 6 (0.12%) Oracle ERP
9 6 (0.12%) Sparx Enterprise Architect
10 5 (0.099%) AlphaBridge
10 5 (0.099%) Alphatax
10 5 (0.099%) Farmplan
10 5 (0.099%) IBM Planning Analytics
10 5 (0.099%) KEYPrime
11 4 (0.080%) Maximo
11 4 (0.080%) Visualfiles
Cloud Services
1 1,331 (26.48%) Microsoft 365
2 1,299 (25.84%) Azure
3 528 (10.50%) AWS
4 285 (5.67%) SaaS
5 224 (4.46%) Azure Active Directory
6 183 (3.64%) IaaS
7 179 (3.56%) PaaS
8 174 (3.46%) Power Platform
9 99 (1.97%) GCP
10 93 (1.85%) Dynamics 365
11 84 (1.67%) OneDrive
12 72 (1.43%) Cloud Computing
13 60 (1.19%) PowerApps
14 35 (0.70%) Google Workspace
14 35 (0.70%) Power Automate
15 32 (0.64%) Mimecast
16 28 (0.56%) Serverless
17 24 (0.48%) Amazon EKS
18 23 (0.46%) OpenShift
19 22 (0.44%) AWS CloudFormation
Communications & Networking
1 684 (13.61%) Firewall
2 376 (7.48%) WAN
3 364 (7.24%) LAN
4 359 (7.14%) DNS
5 355 (7.06%) VPN
6 290 (5.77%) DHCP
7 238 (4.73%) TCP/IP
8 176 (3.50%) Network Security
8 176 (3.50%) SAN
9 166 (3.30%) VLAN
10 143 (2.84%) Wi-Fi
11 125 (2.49%) Wireless
12 116 (2.31%) OSPF
13 104 (2.07%) Internet
14 95 (1.89%) IPv4
15 91 (1.81%) VoIP
16 74 (1.47%) MPLS
17 72 (1.43%) Skype
18 69 (1.37%) Cisco ASA
19 66 (1.31%) Unified Communications
Database & Business Intelligence
1 351 (6.98%) SQL Server
2 110 (2.19%) Power BI
3 74 (1.47%) Data Warehouse
4 65 (1.29%) MySQL
5 55 (1.09%) SQL Server Integration Services
6 53 (1.05%) SQL Server Reporting Services
7 48 (0.95%) Relational Database
8 44 (0.88%) MongoDB
9 34 (0.68%) Azure SQL Database
9 34 (0.68%) Big Data
10 30 (0.60%) Oracle Database
10 30 (0.60%) PostgreSQL
11 28 (0.56%) NoSQL
12 26 (0.52%) Amazon RDS
13 24 (0.48%) SQL Server Analysis Services
14 21 (0.42%) SQL Server 2012
15 18 (0.36%) Tableau
16 17 (0.34%) Data Lake
16 17 (0.34%) SQL Server 2014
17 16 (0.32%) SQL Server 2008
Development Applications
1 271 (5.39%) JIRA
2 163 (3.24%) Git (software)
3 87 (1.73%) Jenkins
4 71 (1.41%) Subversion
5 38 (0.76%) Maven
6 33 (0.66%) Selenium
7 30 (0.60%) Gradle
8 29 (0.58%) GitLab
9 21 (0.42%) Bitbucket
10 19 (0.38%) Artifactory
10 19 (0.38%) Cucumber
11 18 (0.36%) Mocha
12 15 (0.30%) Vagrant
13 14 (0.28%) Postman
14 13 (0.26%) SQL Server Management Studio (SSMS)
14 13 (0.26%) Visual Studio
14 13 (0.26%) WebDriver
15 12 (0.24%) NUnit
15 12 (0.24%) Team Foundation Server
16 11 (0.22%) Eclipse
General
1 1,611 (32.05%) Social Skills
2 956 (19.02%) Finance
3 555 (11.04%) Analytical Skills
4 251 (4.99%) Public Sector
5 239 (4.75%) Telecoms
6 231 (4.60%) Legal
7 215 (4.28%) Law
8 213 (4.24%) Organisational Skills
9 164 (3.26%) Retail
10 159 (3.16%) Banking
11 143 (2.84%) Presentation Skills
12 134 (2.67%) Manufacturing
13 132 (2.63%) Influencing Skills
14 95 (1.89%) Marketing
15 73 (1.45%) Digital Economy
16 63 (1.25%) Inclusion and Diversity
17 62 (1.23%) Billing
18 57 (1.13%) Advertising
19 52 (1.03%) Documentation Skills
20 48 (0.95%) Games
Job Titles
1 993 (19.75%) Analyst
2 442 (8.79%) Service Manager
3 376 (7.48%) Service Analyst
4 333 (6.62%) IT Manager
5 323 (6.43%) Support Analyst
6 310 (6.17%) Support Engineer
7 307 (6.11%) Infrastructure Engineer
8 296 (5.89%) Architect
9 284 (5.65%) Service Desk Analyst
10 235 (4.67%) Team Leader
11 223 (4.44%) 2nd Line Support
11 223 (4.44%) Delivery Manager
11 223 (4.44%) IT Support
12 208 (4.14%) IT Analyst
13 207 (4.12%) Applications Support
14 195 (3.88%) Service Delivery Manager
15 181 (3.60%) Network Engineer
16 169 (3.36%) Consultant
17 148 (2.94%) IT Engineer
18 139 (2.77%) IT Services Manager
Libraries, Frameworks & Software Standards
1 177 (3.52%) Web Services
2 116 (2.31%) .NET
3 80 (1.59%) HTML
4 74 (1.47%) XML
5 66 (1.31%) Middleware
6 64 (1.27%) SOAP
7 59 (1.17%) REST
8 56 (1.11%) CSS
9 53 (1.05%) JSON
10 44 (0.88%) AngularJS
10 44 (0.88%) LDAP
11 43 (0.86%) Node.js
12 35 (0.70%) Ajax
13 33 (0.66%) .NET Framework
14 30 (0.60%) React
15 29 (0.58%) ASP.NET
16 26 (0.52%) jQuery
16 26 (0.52%) Spring
17 21 (0.42%) Elastic Stack
17 21 (0.42%) Twitter Bootstrap
Miscellaneous
1 375 (7.46%) Management Information System
2 336 (6.68%) Data Centre
3 226 (4.50%) Self-Motivation
4 177 (3.52%) Public Cloud
5 111 (2.21%) Hybrid Cloud
6 98 (1.95%) CMDB
7 89 (1.77%) User Experience
8 88 (1.75%) Replication
9 84 (1.67%) Driving Licence
10 73 (1.45%) Enterprise Software
11 51 (1.01%) Private Cloud
12 48 (0.95%) Virtual Team
13 47 (0.93%) Video Conferencing
14 42 (0.84%) Cyberthreat
15 38 (0.76%) Clustering
16 33 (0.66%) PKI
17 32 (0.64%) Cloud Native
17 32 (0.64%) iPhone
18 31 (0.62%) Blackberry
19 28 (0.56%) NHS
Operating Systems
1 1,611 (32.05%) Windows
2 745 (14.82%) Windows Server
3 547 (10.88%) Linux
4 528 (10.50%) Windows 10
5 212 (4.22%) Windows Server 2012
6 205 (4.08%) Windows Server 2016
7 164 (3.26%) Unix
8 139 (2.77%) Windows 7
9 113 (2.25%) Android
10 107 (2.13%) Windows Server 2008
11 101 (2.01%) Windows Server 2019
12 94 (1.87%) CentOS
13 76 (1.51%) Mac OS
14 74 (1.47%) Apple iOS
15 71 (1.41%) Ubuntu
16 61 (1.21%) Red Hat Enterprise Linux
17 48 (0.95%) Mac OS X
18 37 (0.74%) Windows 8
19 25 (0.50%) Windows Server 2003
20 22 (0.44%) Windows XP
Processes & Methodologies
1 1,129 (22.46%) Service Management
2 938 (18.66%) Agile Software Development
3 870 (17.31%) Service Delivery
4 775 (15.42%) Problem-Solving
5 633 (12.59%) ITSM
6 571 (11.36%) Project Management
7 557 (11.08%) Change Management
8 490 (9.75%) DevOps
9 456 (9.07%) Incident Management
10 438 (8.71%) Problem Management
11 431 (8.57%) Continuous Improvement
12 400 (7.96%) Infrastructure Engineering
13 385 (7.66%) Stakeholder Management
14 379 (7.54%) ITIL V3
15 351 (6.98%) PRINCE2
16 341 (6.78%) Information Security
17 296 (5.89%) Project Delivery
18 292 (5.81%) Scrum
19 291 (5.79%) Mentoring
20 278 (5.53%) Line Management
Programming Languages
1 665 (13.23%) SQL
2 546 (10.86%) PowerShell
3 242 (4.81%) Python
4 167 (3.32%) Bash Shell
5 130 (2.59%) JavaScript
6 118 (2.35%) Java
7 91 (1.81%) C
8 81 (1.61%) C#
9 50 (0.99%) T-SQL
10 49 (0.97%) Perl
11 37 (0.74%) PHP
12 34 (0.68%) PL/SQL
13 31 (0.62%) VB
14 29 (0.58%) C++
15 26 (0.52%) Ruby
16 25 (0.50%) VBScript
17 23 (0.46%) Shell Script
18 16 (0.32%) Java 8
19 15 (0.30%) VB.NET
20 12 (0.24%) Groovy
Qualifications
1 545 (10.84%) ITIL Certification
2 520 (10.34%) Degree
3 372 (7.40%) Security Cleared
4 284 (5.65%) Microsoft Certification
5 283 (5.63%) SC Cleared
6 245 (4.87%) Cisco Certification
7 216 (4.30%) ITIL Foundation Certificate
8 174 (3.46%) CCNA
9 131 (2.61%) MCSE
10 118 (2.35%) CISSP
11 104 (2.07%) CCNP
12 100 (1.99%) MCSA
13 84 (1.67%) CISM
14 79 (1.57%) DV Cleared
15 76 (1.51%) Computer Science Degree
16 68 (1.35%) CISA
17 59 (1.17%) MCP
18 53 (1.05%) PMI Certification
19 50 (0.99%) PMP
20 48 (0.95%) A+ Certification
Quality Assurance & Compliance
1 754 (15.00%) SLA
2 334 (6.64%) ISO/IEC 27001
3 214 (4.26%) GDPR
4 181 (3.60%) COBIT
5 119 (2.37%) QA
6 100 (1.99%) NIST
7 96 (1.91%) PCI DSS
8 69 (1.37%) Cyber Essentials
9 60 (1.19%) ISO/IEC 20000
10 58 (1.15%) GRC
11 47 (0.93%) ISO 9001
12 46 (0.92%) PMO
13 31 (0.62%) Data Quality
14 26 (0.52%) BS25999
15 23 (0.46%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
16 22 (0.44%) Cyber Essentials PLUS
17 18 (0.36%) Accessibility
18 14 (0.28%) NIST 800
19 10 (0.20%) Sarbanes-Oxley
20 9 (0.18%) SOC 2
System Software
1 1,210 (24.07%) Active Directory
2 574 (11.42%) VMware Infrastructure
3 271 (5.39%) Hyper-V
4 180 (3.58%) Docker
5 129 (2.57%) vSphere
6 125 (2.49%) VMware ESXi
7 81 (1.61%) XenDesktop
8 74 (1.47%) XenApp
9 70 (1.39%) Virtual Desktop
10 45 (0.90%) Virtual Machines
11 30 (0.60%) BitLocker
12 25 (0.50%) Virtual Servers
13 24 (0.48%) VMware NSX
14 19 (0.38%) Firmware
14 19 (0.38%) Microsoft App-V
15 16 (0.32%) Microsoft Virtual Server
15 16 (0.32%) Terminal Services
16 13 (0.26%) VirtualBox
17 12 (0.24%) VMware Server
18 11 (0.22%) vCloud
Systems Management
1 398 (7.92%) SCCM
2 312 (6.21%) Microsoft Intune
3 198 (3.94%) Ansible
4 133 (2.65%) Puppet
5 111 (2.21%) Kubernetes
6 90 (1.79%) Terraform
7 57 (1.13%) WSUS
8 55 (1.09%) Single Sign-On
9 48 (0.95%) Jamf Pro
10 44 (0.88%) SCOM
11 32 (0.64%) AirWatch
12 29 (0.58%) vRealize
13 28 (0.56%) Opscode Chef
14 26 (0.52%) vCenter Server
15 25 (0.50%) Nagios
16 21 (0.42%) Active Directory Federation Services
16 21 (0.42%) Cisco CUCM
16 21 (0.42%) Grafana
17 20 (0.40%) FortiGate
18 19 (0.38%) HP UCMDB
Vendors
1 1,903 (37.86%) Microsoft
2 869 (17.29%) VMware
3 556 (11.06%) Cisco
4 472 (9.39%) ServiceNow
5 375 (7.46%) Citrix
6 225 (4.48%) Oracle
7 145 (2.88%) SAP
8 139 (2.77%) Meraki
9 138 (2.75%) HP
10 136 (2.71%) Apple
11 112 (2.23%) Google
12 109 (2.17%) Veeam
13 105 (2.09%) IBM
14 102 (2.03%) Red Hat
15 91 (1.81%) Remedy
16 78 (1.55%) Dell
17 72 (1.43%) CheckPoint
18 69 (1.37%) SolarWinds
19 66 (1.31%) F5
20 62 (1.23%) iManage