Period
to 14 May 2021

The following table provides summary statistics for permanent job vacancies with a requirement for ITIL skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITIL over the 6 months to 14 May 2021 with a comparison to the same period in the previous 2 years.

ITIL
UK
6 months to
14 May 2021
Same period 2020 Same period 2019
Rank 54 37 31
Rank change year-on-year -17 -6 +2
Permanent jobs citing ITIL 4,316 5,922 10,103
As % of all permanent jobs advertised in the UK 4.77% 6.08% 6.99%
As % of the Processes & Methodologies category 5.14% 6.59% 7.57%
Number of salaries quoted 3,375 4,655 7,577
10th Percentile £26,250 £26,000 £25,000
25th Percentile £35,000 £33,750 £31,250
Median annual salary (50th Percentile) £46,000 £47,500 £44,500
Median % change year-on-year -3.16% +6.74% -1.11%
75th Percentile £62,500 £62,500 £58,750
90th Percentile £77,500 £77,500 £71,250
UK excluding London median annual salary £42,500 £42,500 £42,500

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 83,974 89,905 133,436
As % of all permanent IT jobs advertised in the UK 92.77% 92.32% 92.39%
Number of salaries quoted 62,579 72,288 105,621
10th Percentile £32,500 £31,250 £30,000
25th Percentile £41,250 £40,000 £37,500
Median annual salary (50th Percentile) £55,000 £55,000 £52,500
Median % change year-on-year - +4.76% +5.00%
75th Percentile £75,000 £73,500 £70,000
90th Percentile £90,000 £90,000 £86,250
UK excluding London median annual salary £48,500 £47,500 £45,000
% change year-on-year +2.11% +5.56% -

ITIL
Job Vacancy Trend

Job postings citing ITIL as a proportion of all IT jobs advertised.

Job vacancy trend for ITIL in the UK

ITIL
Salary Trend

3-month moving average salary quoted in jobs citing ITIL.

Salary trend for ITIL in the UK

ITIL
Salary Histogram

Salary distribution for jobs citing ITIL over the 6 months to 14 May 2021.

Salary histogram for ITIL in the UK

ITIL
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL within the UK over the 6 months to 14 May 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -15 3,990 £45,404 -4.41% 559
UK excluding London -7 2,931 £42,500 - 464
London -43 1,181 £57,500 +4.55% 147
South East 0 862 £49,500 +10.00% 123
North of England -21 635 £40,000 -2.02% 99
Midlands -5 622 £42,500 -5.56% 101
Work from Home -5 607 £52,500 -12.50% 95
West Midlands -7 391 £42,500 -6.59% 61
South West -11 357 £40,000 -3.61% 49
East of England +9 300 £42,750 -0.58% 38
North West -26 292 £42,500 +3.88% 60
Yorkshire -10 290 £36,581 -13.93% 33
East Midlands +4 230 £41,633 +4.08% 40
Scotland -27 119 £37,500 -7.41% 33
Wales -18 56 £44,680 +11.70% 18
North East -26 54 £38,750 +10.71% 6
Northern Ireland +5 9 £45,000 +125.00% 3

For the 6 months to 14 May 2021, IT jobs citing ITIL also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ITIL.

1 1,681 (38.95%) Microsoft
2 1,380 (31.97%) Windows
3 1,357 (31.44%) Social Skills
4 1,131 (26.20%) Microsoft 365
5 1,093 (25.32%) Azure
6 1,042 (24.14%) Active Directory
7 1,030 (23.86%) Service Management
8 814 (18.86%) Agile Software Development
9 813 (18.84%) Finance
10 746 (17.28%) VMware
11 706 (16.36%) Service Delivery
12 688 (15.94%) Windows Server
13 667 (15.45%) Problem-Solving
14 622 (14.41%) SLA
15 593 (13.74%) Firewall
16 567 (13.14%) SQL
17 528 (12.23%) VMware Infrastructure
18 517 (11.98%) PowerShell
19 502 (11.63%) ITSM
20 497 (11.52%) Linux
21 493 (11.42%) AWS
22 487 (11.28%) Cisco
23 482 (11.17%) ITIL Certification
24 478 (11.08%) Change Management
25 474 (10.98%) Degree
26 462 (10.70%) Analytical Skills
27 460 (10.66%) Project Management
28 452 (10.47%) Windows 10
29 451 (10.45%) DevOps
30 410 (9.50%) Microsoft Office

ITIL
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 313 (7.25%) SharePoint
2 190 (4.40%) Confluence
3 156 (3.61%) MS Exchange
4 57 (1.32%) IIS
5 48 (1.11%) Skype for Business
6 35 (0.81%) Exchange Server 2010
7 31 (0.72%) Exchange Server 2013
8 25 (0.58%) CMS
9 21 (0.49%) OpenStack
10 20 (0.46%) Tomcat
11 18 (0.42%) Oracle SOA Suite
12 16 (0.37%) Apache
13 15 (0.35%) Elasticsearch
14 9 (0.21%) Sitecore CMS
15 8 (0.19%) Drupal
16 7 (0.16%) nginx
16 7 (0.16%) WebLogic
17 5 (0.12%) Apache Spark
17 5 (0.12%) BizTalk Server
17 5 (0.12%) Sitefinity
Applications
1 410 (9.50%) Microsoft Office
2 142 (3.29%) Microsoft Excel
3 72 (1.67%) Microsoft PowerPoint
4 57 (1.32%) MS Visio
5 49 (1.14%) Microsoft Project
6 12 (0.28%) InVision
7 6 (0.14%) Camtasia
8 3 (0.070%) Spreadsheet
9 2 (0.046%) AutoCAD
9 2 (0.046%) Photoshop
10 1 (0.023%) GIMP
10 1 (0.023%) Snagit
Business Applications
1 47 (1.09%) Remedy ITSM
2 40 (0.93%) Dynamics CRM
3 24 (0.56%) NetSuite
4 11 (0.25%) Oracle EBS
5 10 (0.23%) Dynamics NAV
6 9 (0.21%) Salesforce.com CRM
6 9 (0.21%) SAP S/4HANA
7 8 (0.19%) Sparx Enterprise Architect
8 6 (0.14%) Dynamics AX
8 6 (0.14%) Oracle ERP
8 6 (0.14%) SAP ERP
9 5 (0.12%) Visualfiles
10 4 (0.093%) Elite 3E
10 4 (0.093%) Sentinel
10 4 (0.093%) Workfront
11 3 (0.070%) AlphaBridge
11 3 (0.070%) Alphatax
11 3 (0.070%) Cloudability
11 3 (0.070%) Farmplan
11 3 (0.070%) KEYPrime
Cloud Services
1 1,131 (26.20%) Microsoft 365
2 1,093 (25.32%) Azure
3 493 (11.42%) AWS
4 238 (5.51%) SaaS
5 200 (4.63%) Azure Active Directory
6 179 (4.15%) IaaS
6 179 (4.15%) PaaS
7 142 (3.29%) Power Platform
8 84 (1.95%) Dynamics 365
9 76 (1.76%) GCP
10 63 (1.46%) Cloud Computing
11 61 (1.41%) OneDrive
12 51 (1.18%) PowerApps
13 33 (0.76%) Google Workspace
14 29 (0.67%) Power Automate
15 27 (0.63%) Mimecast
16 26 (0.60%) Azure Data Factory
17 24 (0.56%) Amazon EKS
18 21 (0.49%) AWS CloudFormation
18 21 (0.49%) Azure ExpressRoute
Communications & Networking
1 593 (13.74%) Firewall
2 329 (7.62%) WAN
3 315 (7.30%) LAN
4 310 (7.18%) DNS
5 306 (7.09%) VPN
6 248 (5.75%) DHCP
7 191 (4.43%) TCP/IP
8 163 (3.78%) Network Security
9 153 (3.54%) VLAN
10 145 (3.36%) SAN
11 119 (2.76%) OSPF
12 106 (2.46%) Wi-Fi
13 105 (2.43%) VoIP
14 101 (2.34%) Wireless
15 89 (2.06%) Internet
16 86 (1.99%) IPv4
16 86 (1.99%) Unified Communications
17 84 (1.95%) Skype
18 81 (1.88%) MPLS
19 66 (1.53%) SD-WAN
Database & Business Intelligence
1 329 (7.62%) SQL Server
2 84 (1.95%) Power BI
3 75 (1.74%) SQL Server Reporting Services
4 65 (1.51%) SQL Server Integration Services
5 52 (1.20%) Data Warehouse
6 48 (1.11%) MySQL
7 40 (0.93%) MongoDB
7 40 (0.93%) Relational Database
8 37 (0.86%) Azure SQL Database
9 28 (0.65%) Amazon RDS
9 28 (0.65%) Big Data
10 27 (0.63%) Oracle Database
11 22 (0.51%) PostgreSQL
12 18 (0.42%) OLAP
13 17 (0.39%) SQL Server Analysis Services
14 15 (0.35%) Data Lake
14 15 (0.35%) Tableau
15 14 (0.32%) NoSQL
16 12 (0.28%) Crystal Reports
16 12 (0.28%) SQL Server 2014
Development Applications
1 279 (6.46%) JIRA
2 166 (3.85%) Git (software)
3 94 (2.18%) Jenkins
4 69 (1.60%) Subversion
5 56 (1.30%) Maven
6 45 (1.04%) Gradle
7 35 (0.81%) Bitbucket
8 28 (0.65%) Artifactory
9 26 (0.60%) Mocha
10 25 (0.58%) GitLab
11 22 (0.51%) Selenium
12 17 (0.39%) Cucumber
12 17 (0.39%) Eclipse
13 15 (0.35%) Rational Quality Manager
13 15 (0.35%) Rational Rhapsody
13 15 (0.35%) Rational Team Concert
14 14 (0.32%) Postman
14 14 (0.32%) SQL Server Management Studio (SSMS)
15 12 (0.28%) JUnit
15 12 (0.28%) Mockito
General
1 1,357 (31.44%) Social Skills
2 813 (18.84%) Finance
3 462 (10.70%) Analytical Skills
4 221 (5.12%) Public Sector
5 206 (4.77%) Legal
6 187 (4.33%) Telecoms
7 181 (4.19%) Law
8 177 (4.10%) Organisational Skills
9 126 (2.92%) Banking
10 120 (2.78%) Influencing Skills
11 118 (2.73%) Presentation Skills
12 107 (2.48%) Retail
13 90 (2.09%) Manufacturing
14 78 (1.81%) Digital Economy
15 63 (1.46%) Marketing
16 53 (1.23%) Billing
17 45 (1.04%) Games
18 42 (0.97%) Documentation Skills
19 41 (0.95%) Local Government
20 39 (0.90%) Advertising
Job Titles
1 885 (20.51%) Analyst
2 379 (8.78%) Service Manager
3 308 (7.14%) Support Analyst
4 305 (7.07%) Service Analyst
5 288 (6.67%) Infrastructure Engineer
6 265 (6.14%) Architect
7 257 (5.95%) IT Manager
8 241 (5.58%) Support Engineer
9 215 (4.98%) Service Desk Analyst
10 199 (4.61%) IT Analyst
10 199 (4.61%) IT Support
11 197 (4.56%) Delivery Manager
12 190 (4.40%) Applications Support
13 171 (3.96%) Service Delivery Manager
14 168 (3.89%) Team Leader
15 165 (3.82%) 2nd Line Support
16 162 (3.75%) IT Engineer
17 161 (3.73%) Network Engineer
18 159 (3.68%) Consultant
19 133 (3.08%) Developer
Libraries, Frameworks & Software Standards
1 191 (4.43%) Web Services
2 102 (2.36%) .NET
3 70 (1.62%) XML
4 62 (1.44%) SOAP
5 59 (1.37%) HTML
6 53 (1.23%) REST
7 48 (1.11%) JSON
8 44 (1.02%) CSS
9 43 (1.00%) Node.js
10 40 (0.93%) Middleware
11 36 (0.83%) LDAP
12 32 (0.74%) Ajax
13 30 (0.70%) AngularJS
13 30 (0.70%) React
14 27 (0.63%) Spring
15 21 (0.49%) .NET Framework
16 19 (0.44%) Elastic Stack
16 19 (0.44%) RESTful
17 18 (0.42%) jQuery
17 18 (0.42%) Vue.js
Miscellaneous
1 312 (7.23%) Management Information System
2 296 (6.86%) Data Centre
3 190 (4.40%) Self-Motivation
4 151 (3.50%) Public Cloud
5 102 (2.36%) User Experience
6 89 (2.06%) CMDB
7 79 (1.83%) Hybrid Cloud
8 76 (1.76%) Driving Licence
9 67 (1.55%) Replication
10 61 (1.41%) Private Cloud
11 56 (1.30%) Enterprise Software
12 54 (1.25%) Cloud Native
13 52 (1.20%) Virtual Team
14 40 (0.93%) Clustering
15 36 (0.83%) Cyberthreat
16 29 (0.67%) N-Tier
17 27 (0.63%) Smartphone
18 26 (0.60%) Client/Server
19 25 (0.58%) Video Conferencing
20 24 (0.56%) PMI
Operating Systems
1 1,380 (31.97%) Windows
2 688 (15.94%) Windows Server
3 497 (11.52%) Linux
4 452 (10.47%) Windows 10
5 214 (4.96%) Windows Server 2016
6 211 (4.89%) Windows Server 2012
7 142 (3.29%) Unix
8 101 (2.34%) Windows Server 2008
9 97 (2.25%) Windows 7
9 97 (2.25%) Windows Server 2019
10 88 (2.04%) Android
11 86 (1.99%) Red Hat Enterprise Linux
12 69 (1.60%) CentOS
13 64 (1.48%) Ubuntu
14 49 (1.14%) Apple iOS
15 47 (1.09%) Mac OS
16 42 (0.97%) Mac OS X
17 25 (0.58%) Windows 8
18 21 (0.49%) Windows Server 2003
19 15 (0.35%) SUSE
Processes & Methodologies
1 1,030 (23.86%) Service Management
2 814 (18.86%) Agile Software Development
3 706 (16.36%) Service Delivery
4 667 (15.45%) Problem-Solving
5 502 (11.63%) ITSM
6 478 (11.08%) Change Management
7 460 (10.66%) Project Management
8 451 (10.45%) DevOps
9 387 (8.97%) Problem Management
10 382 (8.85%) Infrastructure Engineering
11 377 (8.73%) Stakeholder Management
12 367 (8.50%) ITIL V3
13 360 (8.34%) Incident Management
14 353 (8.18%) Continuous Improvement
15 281 (6.51%) Scrum
16 280 (6.49%) PRINCE2
17 278 (6.44%) Information Security
18 254 (5.89%) Configuration Management
19 251 (5.82%) Project Delivery
20 236 (5.47%) SDLC
Programming Languages
1 567 (13.14%) SQL
2 517 (11.98%) PowerShell
3 208 (4.82%) Python
4 138 (3.20%) Bash Shell
5 118 (2.73%) Java
6 97 (2.25%) JavaScript
7 87 (2.02%) C
8 54 (1.25%) T-SQL
9 53 (1.23%) C#
10 39 (0.90%) PL/SQL
11 38 (0.88%) Perl
12 24 (0.56%) Java 8
13 20 (0.46%) PHP
14 19 (0.44%) C++
15 18 (0.42%) Ruby
16 16 (0.37%) VB
17 15 (0.35%) Shell Script
18 12 (0.28%) Go
19 11 (0.25%) VBScript
20 9 (0.21%) VB.NET
Qualifications
1 482 (11.17%) ITIL Certification
2 474 (10.98%) Degree
3 349 (8.09%) Security Cleared
4 257 (5.95%) Cisco Certification
4 257 (5.95%) Microsoft Certification
5 254 (5.89%) SC Cleared
6 187 (4.33%) CCNA
7 181 (4.19%) ITIL Foundation Certificate
8 155 (3.59%) MCSE
9 121 (2.80%) CISSP
10 116 (2.69%) CCNP
11 110 (2.55%) MCSA
12 86 (1.99%) CISM
13 67 (1.55%) CISA
14 58 (1.34%) DV Cleared
15 56 (1.30%) MCP
16 53 (1.23%) VMware Certified Professional (VCP)
17 51 (1.18%) Computer Science Degree
18 48 (1.11%) PMI Certification
19 44 (1.02%) RHCE
Quality Assurance & Compliance
1 622 (14.41%) SLA
2 279 (6.46%) ISO/IEC 27001
3 223 (5.17%) GDPR
4 164 (3.80%) COBIT
5 90 (2.09%) QA
6 89 (2.06%) NIST
7 74 (1.71%) PCI DSS
8 55 (1.27%) GRC
9 54 (1.25%) ISO/IEC 20000
10 52 (1.20%) Cyber Essentials
11 50 (1.16%) ISO 9001
12 33 (0.76%) Data Quality
13 32 (0.74%) BS25999
14 28 (0.65%) Cyber Essentials PLUS
15 24 (0.56%) PMO
16 21 (0.49%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
17 19 (0.44%) PMBOK
18 17 (0.39%) Sarbanes-Oxley
19 9 (0.21%) ISO 22301
20 7 (0.16%) GAMP
System Software
1 1,042 (24.14%) Active Directory
2 528 (12.23%) VMware Infrastructure
3 229 (5.31%) Hyper-V
4 170 (3.94%) Docker
5 159 (3.68%) VMware ESXi
6 111 (2.57%) vSphere
7 88 (2.04%) XenDesktop
8 85 (1.97%) XenApp
9 70 (1.62%) Virtual Desktop
10 55 (1.27%) Virtual Machines
11 40 (0.93%) Virtual Servers
12 31 (0.72%) Microsoft Virtual Server
13 28 (0.65%) VMware NSX
14 22 (0.51%) BitLocker
15 19 (0.44%) Firmware
16 17 (0.39%) Microsoft App-V
17 9 (0.21%) VMware Workstation
18 8 (0.19%) Shibboleth
18 8 (0.19%) Terminal Services
18 8 (0.19%) VMware Server
Systems Management
1 372 (8.62%) SCCM
2 233 (5.40%) Microsoft Intune
3 194 (4.49%) Ansible
4 117 (2.71%) Puppet
5 103 (2.39%) Kubernetes
6 100 (2.32%) Terraform
7 55 (1.27%) Single Sign-On
8 51 (1.18%) SCOM
9 48 (1.11%) WSUS
10 37 (0.86%) Jamf Pro
11 28 (0.65%) vCenter Server
12 24 (0.56%) Opscode Chef
13 23 (0.53%) AirWatch
14 21 (0.49%) Nessus
14 21 (0.49%) vRealize
15 18 (0.42%) HP UCMDB
16 17 (0.39%) Cisco CUCM
16 17 (0.39%) FortiGate
16 17 (0.39%) Microsoft Data Protection Manager
16 17 (0.39%) SCOrch
Vendors
1 1,681 (38.95%) Microsoft
2 746 (17.28%) VMware
3 487 (11.28%) Cisco
4 362 (8.39%) ServiceNow
5 355 (8.23%) Citrix
6 196 (4.54%) Oracle
7 124 (2.87%) IBM
8 115 (2.66%) Meraki
9 113 (2.62%) Apple
10 111 (2.57%) HP
11 100 (2.32%) Veeam
12 97 (2.25%) SAP
13 96 (2.22%) Red Hat
14 89 (2.06%) Google
15 75 (1.74%) CheckPoint
16 72 (1.67%) Remedy
17 70 (1.62%) Palo Alto
18 59 (1.37%) F5
18 59 (1.37%) Juniper
19 58 (1.34%) Dell