Period
to 20 November 2019

The following table provides summary statistics for permanent job vacancies with a requirement for ITIL skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITIL over the 6 months to 20 November 2019 with a comparison to the same period in the previous 2 years.

IT Infrastructure Library (ITIL)
UK
6 months to
20 Nov 2019
Same period 2018 Same period 2017
Rank 28 33 28
Rank change year-on-year +5 -5 -8
Permanent jobs citing ITIL 9,386 10,992 12,867
As % of all permanent IT jobs advertised in the UK 6.88% 6.74% 7.15%
As % of the Processes & Methodologies category 7.48% 7.34% 7.76%
Number of salaries quoted 7,195 8,085 9,861
UK median annual salary £45,000 £45,000 £44,705
Median salary % change year-on-year - +0.66% +2.30%
10th Percentile £25,000 £23,500 £25,000
90th Percentile £74,000 £72,500 £72,500
UK excluding London median annual salary £42,500 £42,000 £40,000
% change year-on-year +1.19% +5.00% -3.61%

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 125,565 149,807 165,898
As % of all permanent IT jobs advertised in the UK 92.04% 91.83% 92.20%
Number of salaries quoted 99,277 119,197 131,290
UK median annual salary £52,500 £50,000 £50,000
Median salary % change year-on-year +5.00% - +4.17%
10th Percentile £30,000 £29,000 £28,000
90th Percentile £87,500 £85,000 £80,000
UK excluding London median annual salary £45,000 £45,000 £43,000
% change year-on-year - +4.65% +1.18%

ITIL
Job Vacancy Trend

Job postings citing ITIL as a percentage of all IT jobs advertised.

Job vacancy trend for ITIL in the UK

ITIL
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITIL.

Salary trend for ITIL in the UK

ITIL
Salary Histogram

The salary distribution of IT jobs citing ITIL over the 6 months to 20 November 2019.

Salary histogram for ITIL in the UK

ITIL
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL within the UK over the 6 months to 20 November 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +6 8,757 £45,000 - 1,194
UK excluding London +3 6,313 £42,500 +1.19% 1,003
London -3 2,820 £53,000 +6.00% 273
South East +7 2,075 £45,000 - 240
North of England +1 1,359 £40,000 +6.67% 250
Midlands +2 1,156 £45,000 +9.76% 203
West Midlands 0 779 £45,000 +5.88% 118
South West -5 723 £37,500 -4.46% 127
North West -3 678 £42,500 +6.25% 133
East of England +4 579 £42,500 -5.56% 103
Yorkshire +5 540 £41,750 +19.29% 86
East Midlands +9 377 £40,000 +13.07% 85
Wales +14 194 £39,000 -2.50% 30
Scotland -19 181 £39,765 -0.59% 46
North East +13 141 £35,000 +7.42% 31
Northern Ireland +40 58 £26,500 +26.19% 4
Channel Islands +8 3 £25,000 -28.57% 1
Isle of Man +3 2 £49,000 -

For the 6 months to 20 November 2019, IT jobs citing ITIL also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ITIL.

1 3,525 (37.56%) Windows
2 3,317 (35.34%) Microsoft
3 2,376 (25.31%) Active Directory
4 2,196 (23.40%) Service Management
5 1,886 (20.09%) Office 365
6 1,833 (19.53%) Finance
7 1,627 (17.33%) Azure
8 1,622 (17.28%) Service Delivery
9 1,559 (16.61%) VMware
10 1,506 (16.05%) Agile Software Development
11 1,458 (15.53%) Windows Server
12 1,431 (15.25%) SLA
13 1,400 (14.92%) Problem-Solving
14 1,235 (13.16%) SQL
14 1,235 (13.16%) Degree
15 1,210 (12.89%) Windows 10
16 1,132 (12.06%) Linux
17 1,130 (12.04%) Change Management
18 1,126 (12.00%) Cisco
19 1,112 (11.85%) ITSM
20 1,111 (11.84%) VMware Infrastructure
21 1,107 (11.79%) Firewall
22 1,098 (11.70%) Project Management
23 1,048 (11.17%) Microsoft Office
24 993 (10.58%) Citrix
25 967 (10.30%) Microsoft Certification
26 931 (9.92%) ITIL V3
27 896 (9.55%) PowerShell
28 894 (9.52%) PRINCE2
29 893 (9.51%) ITIL Certification

ITIL
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 624 (6.65%) MS Exchange
2 522 (5.56%) SharePoint
3 248 (2.64%) IIS
4 216 (2.30%) Skype for Business
5 184 (1.96%) Confluence
6 182 (1.94%) Exchange Server 2013
7 145 (1.54%) Exchange Server 2010
8 92 (0.98%) Tomcat
9 73 (0.78%) Apache
10 62 (0.66%) CMS
11 59 (0.63%) Exchange Server 2007
12 54 (0.58%) WebSphere
13 53 (0.56%) BizTalk Server
14 45 (0.48%) IBM Notes
15 37 (0.39%) SharePoint 2013
16 30 (0.32%) SharePoint 2010
17 28 (0.30%) IBM HTTP Server
18 22 (0.23%) WebLogic
19 20 (0.21%) OpenStack
19 20 (0.21%) Oracle SOA Suite
Applications
1 1,048 (11.17%) Microsoft Office
2 314 (3.35%) Microsoft Excel
3 150 (1.60%) Microsoft PowerPoint
4 123 (1.31%) MS Visio
5 83 (0.88%) Microsoft Project
6 18 (0.19%) Acrobat
7 15 (0.16%) Spreadsheet
8 9 (0.096%) InfoPath
9 5 (0.053%) Adobe Creative Suite
9 5 (0.053%) CATIA
10 3 (0.032%) Abaqus
11 2 (0.021%) 3ds Max
11 2 (0.021%) MicroStation
11 2 (0.021%) SPSS
12 1 (0.011%) Revit
12 1 (0.011%) Windchill
Business Applications
1 99 (1.05%) Remedy ITSM
2 98 (1.04%) Dynamics CRM
3 51 (0.54%) Dynamics AX
4 34 (0.36%) Oracle EBS
5 33 (0.35%) Sparx Enterprise Architect
6 21 (0.22%) SAP S/4HANA
7 20 (0.21%) assyst
8 19 (0.20%) NetSuite
9 17 (0.18%) Dynamics NAV
10 15 (0.16%) Oracle Financials
11 14 (0.15%) SAP Oil and Gas
12 11 (0.12%) Elite 3E
12 11 (0.12%) Oracle Applications
12 11 (0.12%) Salesforce.com CRM
12 11 (0.12%) SAP SD
13 10 (0.11%) SAP ERP
13 10 (0.11%) Workfront
14 9 (0.096%) Documaker
14 9 (0.096%) Dynamics GP
14 9 (0.096%) SimCorp Dimension
Cloud Services
1 1,886 (20.09%) Office 365
2 1,627 (17.33%) Azure
3 879 (9.37%) AWS
4 234 (2.49%) Azure Active Directory
5 225 (2.40%) SaaS
6 190 (2.02%) IaaS
7 187 (1.99%) PaaS
8 143 (1.52%) Power Platform
9 102 (1.09%) Cloud Computing
10 87 (0.93%) AWS CloudFormation
11 81 (0.86%) Dynamics 365
12 70 (0.75%) OneDrive
13 52 (0.55%) Mimecast
14 41 (0.44%) GCP
15 39 (0.42%) Amazon EC2
16 33 (0.35%) Amazon S3
17 31 (0.33%) Virtual Private Cloud
18 28 (0.30%) OpenShift
19 27 (0.29%) Slack
20 26 (0.28%) PowerApps
Communications & Networking
1 1,107 (11.79%) Firewall
2 880 (9.38%) DNS
3 862 (9.18%) WAN
4 839 (8.94%) LAN
5 757 (8.07%) DHCP
6 645 (6.87%) TCP/IP
7 384 (4.09%) VPN
8 383 (4.08%) VoIP
9 363 (3.87%) SAN
10 356 (3.79%) Wireless
11 341 (3.63%) Internet
12 276 (2.94%) Network Security
13 268 (2.86%) Skype
14 196 (2.09%) MPLS
15 172 (1.83%) VLAN
16 146 (1.56%) Wi-Fi
17 137 (1.46%) OSPF
18 135 (1.44%) Cisco ASA
19 126 (1.34%) BGP
20 108 (1.15%) Unified Communications
Database & Business Intelligence
1 847 (9.02%) SQL Server
2 189 (2.01%) SQL Server Integration Services
3 160 (1.70%) SQL Server Reporting Services
4 143 (1.52%) Data Warehouse
5 129 (1.37%) Power BI
6 125 (1.33%) SQL Server Analysis Services
7 123 (1.31%) Relational Database
8 115 (1.23%) Big Data
9 91 (0.97%) SQL Server 2012
10 87 (0.93%) MySQL
11 72 (0.77%) DB2
12 71 (0.76%) Oracle Database
13 70 (0.75%) SQL Server 2008
14 66 (0.70%) PostgreSQL
15 57 (0.61%) SQL Server 2016
16 48 (0.51%) SQL Server 2005
17 47 (0.50%) RDBMS
18 46 (0.49%) Azure SQL Database
18 46 (0.49%) Oracle Reports
19 44 (0.47%) MongoDB
Development Applications
1 335 (3.57%) JIRA
2 142 (1.51%) Jenkins
3 118 (1.26%) Git (software)
4 96 (1.02%) Visual Studio
5 75 (0.80%) Bitbucket
6 71 (0.76%) Atlassian Bamboo
6 71 (0.76%) MSI
7 44 (0.47%) Team Foundation Server
8 42 (0.45%) TeamCity
9 40 (0.43%) VSS/SourceSafe
10 39 (0.42%) Octopus Deploy
10 39 (0.42%) Selenium
11 31 (0.33%) TestRail
11 31 (0.33%) Zephyr
12 28 (0.30%) Visual Studio Team System
13 26 (0.28%) JMeter
14 25 (0.27%) SQL Server Management Studio (SSMS)
15 24 (0.26%) Artifactory
15 24 (0.26%) GoCD
15 24 (0.26%) JUnit
General
1 1,833 (19.53%) Finance
2 529 (5.64%) Public Sector
3 436 (4.65%) Retail
4 427 (4.55%) Telecoms
5 291 (3.10%) Banking
6 262 (2.79%) Legal
7 231 (2.46%) Law
8 208 (2.22%) Manufacturing
9 127 (1.35%) Marketing
10 115 (1.23%) Back Office
11 95 (1.01%) Advertising
12 81 (0.86%) Aerospace
13 77 (0.82%) Electronics
14 74 (0.79%) Local Government
15 59 (0.63%) Billing
16 57 (0.61%) Financial Institution
17 48 (0.51%) Automotive
18 47 (0.50%) Pharmaceutical
19 40 (0.43%) Publishing
20 31 (0.33%) German Language
Job Titles
1 1,883 (20.06%) Analyst
2 823 (8.77%) Service Manager
3 792 (8.44%) Support Engineer
4 749 (7.98%) Service Analyst
5 633 (6.74%) Support Analyst
6 617 (6.57%) IT Manager
7 547 (5.83%) Service Desk Analyst
8 507 (5.40%) Infrastructure Engineer
8 507 (5.40%) IT Support
9 482 (5.14%) Architect
10 430 (4.58%) Consultant
11 429 (4.57%) Delivery Manager
12 423 (4.51%) Applications Support
13 373 (3.97%) Service Delivery Manager
14 372 (3.96%) IT Analyst
15 364 (3.88%) 2nd Line Support
16 331 (3.53%) IT Engineer
17 329 (3.51%) Network Engineer
18 263 (2.80%) Administrator
19 261 (2.78%) Project Manager
Libraries, Frameworks & Software Standards
1 318 (3.39%) .NET
2 246 (2.62%) Web Services
3 190 (2.02%) XML
4 154 (1.64%) HTML
5 129 (1.37%) LDAP
6 109 (1.16%) CSS
7 94 (1.00%) ASP.NET
7 94 (1.00%) Middleware
8 91 (0.97%) REST
9 85 (0.91%) SOAP
10 70 (0.75%) JSON
11 55 (0.59%) Spring
12 46 (0.49%) .NET Framework
13 38 (0.40%) OAuth
13 38 (0.40%) SAML
14 35 (0.37%) jQuery
15 33 (0.35%) LAMP
16 32 (0.34%) IBM Integration Bus
17 31 (0.33%) AngularJS
18 30 (0.32%) Elastic Stack
Miscellaneous
1 891 (9.49%) Management Information System
2 890 (9.48%) Analytical Skills
3 710 (7.56%) Data Centre
4 506 (5.39%) Self-Motivation
5 250 (2.66%) Public Cloud
6 186 (1.98%) User Experience
7 175 (1.86%) CMDB
8 166 (1.77%) Driving Licence
9 150 (1.60%) PKI
10 139 (1.48%) Video Conferencing
11 132 (1.41%) Hybrid Cloud
12 104 (1.11%) Clustering
12 104 (1.11%) Virtual Team
13 97 (1.03%) iSeries
14 95 (1.01%) Blackberry
14 95 (1.01%) Replication
15 92 (0.98%) iPhone
16 89 (0.95%) Fat Client
16 89 (0.95%) Thin Client
17 87 (0.93%) Enterprise Software
Operating Systems
1 3,525 (37.56%) Windows
2 1,458 (15.53%) Windows Server
3 1,210 (12.89%) Windows 10
4 1,132 (12.06%) Linux
5 838 (8.93%) Windows 7
6 565 (6.02%) Windows Server 2012
7 513 (5.47%) Unix
8 483 (5.15%) Windows Server 2008
9 178 (1.90%) Windows 8
10 150 (1.60%) Android
11 146 (1.56%) Red Hat Enterprise Linux
12 137 (1.46%) Windows Server 2003
13 122 (1.30%) Mac OS
14 120 (1.28%) CentOS
15 109 (1.16%) Apple iOS
16 92 (0.98%) Solaris
17 69 (0.74%) Windows XP
18 40 (0.43%) Mac OS X
19 39 (0.42%) Ubuntu
20 38 (0.40%) Windows 2000
Processes & Methodologies
1 2,196 (23.40%) Service Management
2 1,622 (17.28%) Service Delivery
3 1,506 (16.05%) Agile Software Development
4 1,400 (14.92%) Problem-Solving
5 1,130 (12.04%) Change Management
6 1,112 (11.85%) ITSM
7 1,098 (11.70%) Project Management
8 931 (9.92%) ITIL V3
9 894 (9.52%) PRINCE2
10 872 (9.29%) Incident Management
11 788 (8.40%) Information Security
12 774 (8.25%) Problem Management
13 763 (8.13%) Continuous Improvement
14 719 (7.66%) Infrastructure Engineering
15 641 (6.83%) Stakeholder Management
16 599 (6.38%) DevOps
17 566 (6.03%) Mentoring
18 544 (5.80%) Project Delivery
19 431 (4.59%) Migration
20 412 (4.39%) Disaster Recovery
Programming Languages
1 1,235 (13.16%) SQL
2 896 (9.55%) PowerShell
3 355 (3.78%) Python
4 319 (3.40%) Java
5 315 (3.36%) C
6 284 (3.03%) C#
7 258 (2.75%) JavaScript
8 237 (2.53%) Bash Shell
9 137 (1.46%) T-SQL
10 97 (1.03%) Shell Script
11 93 (0.99%) Perl
11 93 (0.99%) PHP
12 66 (0.70%) VBScript
13 62 (0.66%) PL/SQL
14 60 (0.64%) Ruby
15 51 (0.54%) VB
16 46 (0.49%) VB.NET
17 41 (0.44%) C++
18 29 (0.31%) RPG
19 28 (0.30%) Objective-C
Qualifications
1 1,235 (13.16%) Degree
2 967 (10.30%) Microsoft Certification
3 893 (9.51%) ITIL Certification
4 695 (7.40%) Cisco Certification
5 614 (6.54%) Security Cleared
6 527 (5.61%) MCSE
7 448 (4.77%) CCNA
8 384 (4.09%) MCSA
9 338 (3.60%) CCNP
10 330 (3.52%) MCP
11 322 (3.43%) CISSP
12 284 (3.03%) ITIL Foundation Certificate
13 266 (2.83%) SC Cleared
14 183 (1.95%) CISM
15 170 (1.81%) VMware Certified Professional (VCP)
16 149 (1.59%) DV Cleared
17 148 (1.58%) CISA
18 126 (1.34%) Computer Science Degree
19 124 (1.32%) PMP
19 124 (1.32%) PRINCE2 Certification
Quality Assurance & Compliance
1 1,431 (15.25%) SLA
2 601 (6.40%) ISO/IEC 27001
3 254 (2.71%) COBIT
4 233 (2.48%) QA
5 167 (1.78%) GDPR
6 163 (1.74%) PCI DSS
7 137 (1.46%) ISO/IEC 20000
8 113 (1.20%) NIST
9 107 (1.14%) ISO 9001
10 87 (0.93%) PMO
11 77 (0.82%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
12 67 (0.71%) Cyber Essentials
13 65 (0.69%) Sarbanes-Oxley
14 47 (0.50%) HMG Security Policy Framework
15 30 (0.32%) Data Quality
16 19 (0.20%) ITGC
17 15 (0.16%) Cyber Essentials PLUS
18 14 (0.15%) ISO 22301
19 11 (0.12%) COSO
19 11 (0.12%) NCSC
System Software
1 2,376 (25.31%) Active Directory
2 1,111 (11.84%) VMware Infrastructure
3 512 (5.45%) Hyper-V
4 273 (2.91%) XenApp
5 208 (2.22%) vSphere
6 196 (2.09%) XenDesktop
7 159 (1.69%) Docker
8 140 (1.49%) VMware ESXi
9 129 (1.37%) Virtual Machines
10 111 (1.18%) Microsoft App-V
11 104 (1.11%) Firmware
12 64 (0.68%) Virtual Servers
13 54 (0.58%) Virtual Desktop
14 48 (0.51%) Terminal Services
15 45 (0.48%) NFS
16 42 (0.45%) VirtualBox
17 40 (0.43%) Citrix Hypervisor
18 36 (0.38%) BitLocker
18 36 (0.38%) Microsoft Virtual Server
19 31 (0.33%) VMware Workstation
Systems Management
1 825 (8.79%) SCCM
2 208 (2.22%) Ansible
3 195 (2.08%) Microsoft Intune
4 167 (1.78%) SCOM
5 159 (1.69%) Puppet
6 129 (1.37%) WSUS
7 124 (1.32%) Kubernetes
8 103 (1.10%) Terraform
9 99 (1.05%) Nagios
10 90 (0.96%) Opscode Chef
11 74 (0.79%) Single Sign-On
12 64 (0.68%) Cisco CUCM
13 53 (0.56%) vCenter Server
14 50 (0.53%) Microsoft Data Protection Manager
15 46 (0.49%) ZABBIX
16 43 (0.46%) Backup Exec
17 41 (0.44%) SCOrch
18 40 (0.43%) Packer
19 38 (0.40%) Data Guard
20 34 (0.36%) Jamf Pro
Vendors
1 3,317 (35.34%) Microsoft
2 1,559 (16.61%) VMware
3 1,126 (12.00%) Cisco
4 993 (10.58%) Citrix
5 764 (8.14%) ServiceNow
6 552 (5.88%) Oracle
7 376 (4.01%) HP
8 253 (2.70%) SAP
9 249 (2.65%) IBM
10 201 (2.14%) Red Hat
11 182 (1.94%) Remedy
12 181 (1.93%) Dell
12 181 (1.93%) NetApp
13 176 (1.88%) Apple
14 164 (1.75%) SolarWinds
15 160 (1.70%) CheckPoint
16 151 (1.61%) Splunk
17 139 (1.48%) Veeam
18 133 (1.42%) Meraki
18 133 (1.42%) Palo Alto