Period
to 25 September 2018

The following table provides summary statistics for permanent job vacancies with a requirement for ITIL skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITIL over the 6 months to 25 September 2018 with a comparison to the same period in the previous 2 years.

IT Infrastructure Library (ITIL)
UK
6 months to
25 Sep 2018
Same period 2017 Same period 2016
Rank 32 28 20
Rank change year-on-year -4 -8 +3
Permanent jobs citing ITIL 11,198 12,971 16,346
As % of all permanent IT jobs advertised in the UK 6.68% 7.35% 8.54%
As % of the Processes & Methodologies category 7.34% 8.03% 9.40%
Number of salaries quoted 8,351 9,966 13,093
UK median annual salary £45,000 £45,000 £44,000
Median salary % change year-on-year - +2.27% -2.22%
10th Percentile £23,500 £25,000 £25,000
90th Percentile £72,500 £72,500 £71,250
UK excluding London median annual salary £42,000 £40,000 £41,500
% change year-on-year +5.00% -3.61% +2.47%

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 152,515 161,529 173,960
As % of all permanent IT jobs advertised in the UK 91.04% 91.56% 90.88%
Number of salaries quoted 121,393 127,449 145,145
UK median annual salary £50,000 £50,000 £48,000
Median salary % change year-on-year - +4.17% +1.05%
10th Percentile £29,000 £28,250 £27,500
90th Percentile £82,500 £80,000 £78,750
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - -

ITIL
Job Vacancy Trend

Job postings citing ITIL as a percentage of all IT jobs advertised.

Job vacancy trend for ITIL in the UK

ITIL
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITIL.

Salary trend for ITIL in the UK

ITIL
Salary Histogram

The salary distribution of IT jobs citing ITIL over the 6 months to 25 September 2018.

Salary histogram for ITIL in the UK

ITIL
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL within the UK over the 6 months to 25 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -4 10,523 £45,000 - 1,054
UK excluding London -2 7,317 £42,000 +5.00% 814
London -13 3,621 £50,000 -4.76% 306
South East -4 2,144 £45,000 +5.88% 185
North of England -7 1,728 £37,500 - 208
Midlands +3 1,403 £41,500 -2.35% 161
West Midlands +3 1,029 £42,500 - 105
North West -5 942 £39,000 - 102
South West -2 827 £39,528 +4.02% 107
East of England +2 804 £46,000 +2.22% 89
Yorkshire -10 673 £35,000 -6.67% 79
East Midlands -1 372 £37,551 +0.81% 56
Scotland -9 319 £40,000 -13.98% 36
Wales -11 172 £40,000 +6.67% 26
North East -11 113 £35,000 -4.11% 27
Northern Ireland -1 27 £21,000 -44.00% 4
Channel Islands -5 4 £35,000 -40.68%
Isle of Man - 1 - -

For the 6 months to 25 September 2018, IT jobs citing ITIL also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ITIL.

1 3,929 (35.09%) Windows
2 3,715 (33.18%) Microsoft
3 2,712 (24.22%) Service Management
4 2,621 (23.41%) Active Directory
5 2,510 (22.41%) Finance
6 1,920 (17.15%) Service Delivery
7 1,908 (17.04%) VMware
8 1,728 (15.43%) SLA
9 1,675 (14.96%) SQL
10 1,628 (14.54%) Windows Server
11 1,576 (14.07%) Agile Software Development
12 1,575 (14.07%) Problem-Solving
13 1,497 (13.37%) Office 365
14 1,480 (13.22%) Degree
15 1,437 (12.83%) Project Management
16 1,415 (12.64%) ITIL V3
17 1,371 (12.24%) Linux
18 1,369 (12.23%) ITIL Certification
19 1,327 (11.85%) Microsoft Office
20 1,316 (11.75%) ITSM
21 1,298 (11.59%) Cisco
22 1,277 (11.40%) SQL Server
23 1,260 (11.25%) VMware Infrastructure
24 1,241 (11.08%) Microsoft Azure
25 1,235 (11.03%) Analytical Skills
26 1,201 (10.73%) Incident Management
27 1,186 (10.59%) Change Management
28 1,176 (10.50%) PRINCE2
29 1,153 (10.30%) Data Centre
30 1,121 (10.01%) Problem Management

ITIL
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 811 (7.24%) MS Exchange
2 718 (6.41%) SharePoint
3 351 (3.13%) IIS
4 318 (2.84%) Skype for Business
5 312 (2.79%) Exchange Server 2010
6 220 (1.96%) Exchange Server 2013
7 200 (1.79%) Apache
8 184 (1.64%) Tomcat
9 146 (1.30%) JBoss
10 124 (1.11%) Confluence
11 98 (0.88%) WebLogic
12 88 (0.79%) Exchange Server 2007
13 80 (0.71%) SharePoint 2013
14 77 (0.69%) CMS
15 62 (0.55%) OpenStack
15 62 (0.55%) WebSphere
16 61 (0.54%) Elasticsearch
16 61 (0.54%) Oracle SOA Suite
17 59 (0.53%) BizTalk Server
18 55 (0.49%) Blackberry Enterprise Server
Applications
1 1,327 (11.85%) Microsoft Office
2 575 (5.13%) Microsoft Excel
3 318 (2.84%) Microsoft PowerPoint
4 223 (1.99%) MS Visio
5 182 (1.63%) Microsoft Project
6 45 (0.40%) Spreadsheet
7 11 (0.098%) Acrobat
8 10 (0.089%) AutoCAD
9 8 (0.071%) SPSS
10 7 (0.063%) Camtasia
11 2 (0.018%) Maya
12 1 (0.009%) 3ds Max
12 1 (0.009%) Adobe After Effects
12 1 (0.009%) Adobe Premiere
12 1 (0.009%) Avid Media Composer
12 1 (0.009%) Final Cut Pro
12 1 (0.009%) MicroStation
12 1 (0.009%) S-PLUS
Business Applications
1 143 (1.28%) Dynamics CRM
2 133 (1.19%) Remedy ITSM
3 57 (0.51%) Dynamics AX
4 35 (0.31%) assyst
5 22 (0.20%) SAP FI
6 21 (0.19%) Dynamics NAV
6 21 (0.19%) Oracle ERP
6 21 (0.19%) SAP CO
6 21 (0.19%) SAP FI/CO
7 19 (0.17%) NetSuite
7 19 (0.17%) Oracle EBS
8 16 (0.14%) SAP S/4HANA
9 15 (0.13%) Salesforce.com CRM
10 14 (0.13%) SAP BPC
11 13 (0.12%) Oracle Applications
11 13 (0.12%) SAP Hybris
12 12 (0.11%) Elite 3E
12 12 (0.11%) SAP ERP
12 12 (0.11%) Unit4 Business World
13 10 (0.089%) Infor SunSystems
Cloud Services
1 1,497 (13.37%) Office 365
2 1,241 (11.08%) Microsoft Azure
3 855 (7.64%) Amazon AWS
4 366 (3.27%) SaaS
5 230 (2.05%) IaaS
6 199 (1.78%) PaaS
7 164 (1.46%) Cloud Computing
8 77 (0.69%) Azure Active Directory
9 75 (0.67%) Google Cloud Platform
10 69 (0.62%) AWS CloudFormation
11 67 (0.60%) Mimecast
12 65 (0.58%) Amazon EC2
13 60 (0.54%) Amazon S3
14 59 (0.53%) Amazon CloudWatch
15 49 (0.44%) Dynamics 365
16 44 (0.39%) GitHub
16 44 (0.39%) Virtual Private Cloud
17 32 (0.29%) G Suite
18 28 (0.25%) OneDrive
19 24 (0.21%) Adobe Creative Cloud
Communications & Networking
1 1,106 (9.88%) Firewall
2 941 (8.40%) WAN
3 896 (8.00%) LAN
4 739 (6.60%) DNS
5 632 (5.64%) TCP/IP
6 575 (5.13%) VPN
7 522 (4.66%) SAN
8 515 (4.60%) DHCP
9 371 (3.31%) Network Security
10 340 (3.04%) Internet
11 303 (2.71%) VoIP
12 295 (2.63%) Skype
13 268 (2.39%) Wireless
14 199 (1.78%) Wi-Fi
15 186 (1.66%) Cisco ASA
16 184 (1.64%) VLAN
17 179 (1.60%) MPLS
18 148 (1.32%) SSL
19 146 (1.30%) Remote Desktop
20 142 (1.27%) NAS
Database & Business Intelligence
1 1,277 (11.40%) SQL Server
2 305 (2.72%) Relational Database
3 265 (2.37%) MySQL
4 237 (2.12%) Oracle Database
5 205 (1.83%) SQL Server Integration Services
6 183 (1.63%) SQL Server 2008
7 180 (1.61%) Data Warehouse
8 167 (1.49%) SQL Server Reporting Services
9 155 (1.38%) SQL Server 2012
10 128 (1.14%) RDBMS
11 120 (1.07%) PostgreSQL
12 110 (0.98%) Big Data
13 92 (0.82%) SQL Server 2014
14 89 (0.79%) NoSQL
15 81 (0.72%) Amazon RDS
16 80 (0.71%) SQL Server Analysis Services
17 78 (0.70%) SQL Server 2016
18 72 (0.64%) MongoDB
19 68 (0.61%) BusinessObjects
19 68 (0.61%) Power BI
Development Applications
1 341 (3.05%) JIRA
2 187 (1.67%) Jenkins
3 182 (1.63%) Git (software)
4 117 (1.04%) Team Foundation Server
5 79 (0.71%) Visual Studio
6 74 (0.66%) Selenium
7 61 (0.54%) TeamCity
8 60 (0.54%) Subversion
9 48 (0.43%) Bitbucket
10 47 (0.42%) Atlassian Bamboo
10 47 (0.42%) Octopus Deploy
11 40 (0.36%) MSI
12 36 (0.32%) VSS/SourceSafe
13 32 (0.29%) Jasmine
13 32 (0.29%) WinDbg
14 26 (0.23%) gulp
14 26 (0.23%) InstallShield
14 26 (0.23%) Karma Test Runner
15 23 (0.21%) Toad
15 23 (0.21%) Visual Studio Team System
General
1 2,510 (22.41%) Finance
2 685 (6.12%) Retail
3 601 (5.37%) Banking
4 479 (4.28%) Telecoms
5 383 (3.42%) Legal
6 340 (3.04%) Law
7 218 (1.95%) Manufacturing
8 173 (1.54%) Marketing
9 171 (1.53%) Investment Banking
10 135 (1.21%) Back Office
11 119 (1.06%) Advertising
11 119 (1.06%) Billing
12 106 (0.95%) Publishing
13 69 (0.62%) Games
14 66 (0.59%) Financial Institution
15 65 (0.58%) Front Office
15 65 (0.58%) Local Government
16 46 (0.41%) German Language
17 43 (0.38%) Automotive
18 38 (0.34%) French Language
Job Titles
1 2,726 (24.34%) Analyst
2 993 (8.87%) Support Analyst
3 948 (8.47%) Service Manager
4 874 (7.80%) Service Analyst
5 836 (7.47%) Support Engineer
6 680 (6.07%) IT Manager
7 679 (6.06%) Service Desk Analyst
8 645 (5.76%) Applications Support
9 501 (4.47%) Infrastructure Engineer
10 499 (4.46%) IT Support
11 496 (4.43%) Desktop Support
12 487 (4.35%) Architect
13 432 (3.86%) Administrator
14 426 (3.80%) Delivery Manager
15 416 (3.71%) IT Analyst
16 399 (3.56%) Team Leader
17 385 (3.44%) Consultant
18 381 (3.40%) Project Manager
19 369 (3.30%) Services Delivery Manager
20 357 (3.19%) IT Engineer
Libraries, Frameworks & Software Standards
1 477 (4.26%) .NET
2 356 (3.18%) Web Services
3 278 (2.48%) XML
4 264 (2.36%) HTML
5 186 (1.66%) CSS
6 139 (1.24%) Middleware
7 131 (1.17%) REST
8 125 (1.12%) .NET Framework
9 123 (1.10%) SOAP
10 114 (1.02%) AngularJS
11 108 (0.96%) LDAP
12 107 (0.96%) ASP.NET
13 64 (0.57%) HTML5
14 59 (0.53%) Software Packaging
15 57 (0.51%) LAMP
16 52 (0.46%) ASP.NET MVC
17 51 (0.46%) J2EE
18 45 (0.40%) jQuery
18 45 (0.40%) JSON
19 41 (0.37%) Spring
Miscellaneous
1 1,235 (11.03%) Analytical Skills
2 1,153 (10.30%) Data Centre
3 910 (8.13%) Management Information System
4 752 (6.72%) Self-Motivation
5 461 (4.12%) Computer Science
6 213 (1.90%) CMDB
7 210 (1.88%) Driving Licence
8 206 (1.84%) Enterprise Software
9 195 (1.74%) Public Cloud
10 194 (1.73%) Clustering
11 192 (1.71%) Blackberry
12 167 (1.49%) Virtual Team
13 165 (1.47%) Fintech
14 155 (1.38%) User Experience
15 143 (1.28%) Replication
16 124 (1.11%) Video Conferencing
17 111 (0.99%) iPhone
18 109 (0.97%) Hybrid Cloud
18 109 (0.97%) NHS
19 108 (0.96%) Thin Client
Operating Systems
1 3,929 (35.09%) Windows
2 1,628 (14.54%) Windows Server
3 1,371 (12.24%) Linux
4 1,040 (9.29%) Windows 7
5 874 (7.80%) Windows 10
6 739 (6.60%) Windows Server 2012
7 695 (6.21%) Windows Server 2008
8 608 (5.43%) Unix
9 314 (2.80%) Red Hat Enterprise Linux
10 218 (1.95%) Windows 8
11 187 (1.67%) Windows Server 2003
12 165 (1.47%) Android
13 144 (1.29%) Apple iOS
14 96 (0.86%) CentOS
15 93 (0.83%) Windows XP
16 85 (0.76%) Mac OS X
17 77 (0.69%) Solaris
18 73 (0.65%) Mac OS
19 58 (0.52%) AIX
20 57 (0.51%) Ubuntu
Processes & Methodologies
1 2,712 (24.22%) Service Management
2 1,920 (17.15%) Service Delivery
3 1,576 (14.07%) Agile Software Development
4 1,575 (14.07%) Problem-Solving
5 1,437 (12.83%) Project Management
6 1,415 (12.64%) ITIL V3
7 1,316 (11.75%) ITSM
8 1,201 (10.73%) Incident Management
9 1,186 (10.59%) Change Management
10 1,176 (10.50%) PRINCE2
11 1,121 (10.01%) Problem Management
12 1,021 (9.12%) Stakeholder Management
13 800 (7.14%) Continuous Improvement
14 714 (6.38%) DevOps
15 713 (6.37%) Information Security
16 644 (5.75%) Infrastructure Engineering
17 560 (5.00%) Disaster Recovery
18 540 (4.82%) Configuration Management
19 529 (4.72%) Mentoring
20 477 (4.26%) CRM
Programming Languages
1 1,675 (14.96%) SQL
2 909 (8.12%) PowerShell
3 491 (4.38%) Java
4 391 (3.49%) Python
5 364 (3.25%) JavaScript
6 297 (2.65%) C#
7 213 (1.90%) T-SQL
8 199 (1.78%) Bash Shell
9 197 (1.76%) Shell Script
10 177 (1.58%) C
11 171 (1.53%) Perl
12 116 (1.04%) PL/SQL
13 108 (0.96%) PHP
14 106 (0.95%) VBScript
15 85 (0.76%) Ruby
16 76 (0.68%) VB
17 47 (0.42%) C++
18 41 (0.37%) VB.NET
19 31 (0.28%) VBA
20 29 (0.26%) Korn
Qualifications
1 1,480 (13.22%) Degree
2 1,369 (12.23%) ITIL Certification
3 1,089 (9.72%) Microsoft Certification
4 804 (7.18%) Security Cleared
5 697 (6.22%) Cisco Certification
6 598 (5.34%) MCSE
7 501 (4.47%) SC Cleared
8 498 (4.45%) CCNA
9 440 (3.93%) CISSP
10 391 (3.49%) MCSA
11 338 (3.02%) MCP
12 331 (2.96%) CCNP
13 326 (2.91%) ITIL Foundation Certificate
14 279 (2.49%) CISM
14 279 (2.49%) Computer Science Degree
15 208 (1.86%) VMware Certified Professional (VCP)
16 197 (1.76%) ISEB
17 192 (1.71%) MCITP
18 184 (1.64%) CISA
19 175 (1.56%) PMI Certification
Quality Assurance & Compliance
1 1,728 (15.43%) SLA
2 662 (5.91%) ISO/IEC 27001
3 405 (3.62%) GDPR
4 376 (3.36%) COBIT
5 263 (2.35%) QA
6 250 (2.23%) PCI DSS
7 133 (1.19%) PMO
8 122 (1.09%) ISO/IEC 20000
9 107 (0.96%) Cyber Essentials
10 103 (0.92%) Data Quality
11 101 (0.90%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
12 67 (0.60%) Sarbanes-Oxley
13 61 (0.54%) ISO 9001
14 33 (0.29%) GPG13
15 30 (0.27%) Cyber Essentials PLUS
16 28 (0.25%) ISO 22301
17 25 (0.22%) HMG Security Policy Framework
18 20 (0.18%) PMBOK
19 14 (0.13%) HL7
19 14 (0.13%) ISO/IEC 19770
System Software
1 2,621 (23.41%) Active Directory
2 1,260 (11.25%) VMware Infrastructure
3 589 (5.26%) Hyper-V
4 276 (2.46%) XenApp
5 268 (2.39%) vSphere
6 249 (2.22%) VMware ESXi
7 189 (1.69%) XenDesktop
8 180 (1.61%) Docker
9 153 (1.37%) Microsoft App-V
10 98 (0.88%) Virtual Servers
11 85 (0.76%) Virtual Machines
12 81 (0.72%) BitLocker
13 75 (0.67%) Firmware
14 65 (0.58%) Virtual Desktop
15 57 (0.51%) Terminal Services
16 55 (0.49%) XenServer
17 41 (0.37%) Oracle RAC
18 39 (0.35%) VMware NSX
19 35 (0.31%) vCloud
20 31 (0.28%) Xen
Systems Management
1 889 (7.94%) SCCM
2 339 (3.03%) Puppet
3 256 (2.29%) Ansible
4 223 (1.99%) Opscode Chef
5 195 (1.74%) SCOM
6 126 (1.13%) Nagios
7 94 (0.84%) WSUS
8 86 (0.77%) Kubernetes
9 82 (0.73%) Cisco CUCM
10 78 (0.70%) NetBackup
11 69 (0.62%) Terraform
12 65 (0.58%) Microsoft Intune
12 65 (0.58%) vCenter Server
13 60 (0.54%) AirWatch
14 58 (0.52%) QRadar
15 57 (0.51%) Backup Exec
16 52 (0.46%) Single Sign-On
17 51 (0.46%) SCOrch
18 50 (0.45%) Failover Clustering
19 47 (0.42%) Systems Management Server (SMS)
Vendors
1 3,715 (33.18%) Microsoft
2 1,908 (17.04%) VMware
3 1,298 (11.59%) Cisco
4 1,017 (9.08%) Citrix
5 830 (7.41%) Oracle
6 690 (6.16%) ServiceNow
7 558 (4.98%) HP
8 342 (3.05%) Red Hat
9 298 (2.66%) SAP
10 279 (2.49%) CheckPoint
11 273 (2.44%) Remedy
12 252 (2.25%) Apple
13 248 (2.21%) SolarWinds
14 238 (2.13%) NetApp
15 235 (2.10%) IBM
16 191 (1.71%) Fortinet
17 187 (1.67%) F5
18 184 (1.64%) Juniper
19 182 (1.63%) EMC
20 160 (1.43%) Dell