ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK

The table below provides summary statistics and salary benchmarking for jobs requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 12 November 2025, with comparisons to the same periods in the previous two years.

6 months to
12 Nov 2025
Same period 2024 Same period 2023
Rank 49 43 32
Rank change year-on-year -6 -11 +29
Permanent jobs citing ITIL 2,353 3,121 3,698
As % of all permanent jobs in the UK 4.49% 4.63% 7.01%
As % of the Processes & Methodologies category 5.19% 5.59% 7.47%
Number of salaries quoted 1,608 1,622 2,867
10th Percentile £28,750 £30,750 £29,500
25th Percentile £32,500 £37,500 £36,750
Median annual salary (50th Percentile) £45,497 £50,000 £52,500
Median % change year-on-year -9.01% -4.76% +5.00%
75th Percentile £66,250 £63,938 £67,500
90th Percentile £85,000 £80,000 £83,750
UK excluding London median annual salary £40,600 £45,445 £47,500
% change year-on-year -10.66% -4.33% +5.56%

All Process and Methodology Skills
UK

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 45,363 55,823 49,524
As % of all permanent jobs advertised in the UK 86.65% 82.88% 93.86%
Number of salaries quoted 26,894 29,023 37,931
10th Percentile £28,250 £34,000 £32,500
25th Percentile £35,532 £45,000 £43,750
Median annual salary (50th Percentile) £54,500 £60,000 £60,000
Median % change year-on-year -9.17% - -
75th Percentile £75,000 £78,750 £80,000
90th Percentile £95,000 £97,500 £98,750
UK excluding London median annual salary £47,500 £54,000 £52,500
% change year-on-year -12.04% +2.86% -

ITIL
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings citing ITIL relative to all permanent IT jobs advertised.

ITIL job vacancy trend in the UK

ITIL
Salary Trend

Salary distribution trend for jobs in the UK citing ITIL.

Salary distribution trend for jobs in the UK citing ITIL

ITIL
Salary Histogram

Salary distribution for jobs citing ITIL over the 6 months to 12 November 2025.

Salary histogram for ITIL in the UK

ITIL
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL within the UK over the 6 months to 12 November 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -7 2,076 £47,500 -5.00% 1,032
UK excluding London -18 1,486 £40,600 -10.66% 793
Work from Home 0 874 £50,000 -4.76% 448
London +9 725 £65,000 +7.44% 386
North of England -19 376 £35,854 -19.11% 154
South East -12 335 £41,500 -12.63% 243
Midlands -18 290 £48,000 -4.00% 124
West Midlands -23 172 £55,000 +10.00% 77
Yorkshire +15 166 £32,500 -29.35% 53
South West -9 164 £36,500 -7.59% 109
North West -40 161 £40,000 -9.09% 81
East of England +5 143 £41,000 -18.00% 78
East Midlands -14 118 £35,000 -12.50% 47
Scotland -4 102 £37,000 -19.62% 40
Northern Ireland +43 64 £40,500 -31.12% 24
North East -17 49 £40,662 +12.95% 20
Wales -19 23 £47,750 +8.52% 33
Channel Islands - 1 £45,000 -

ITIL
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 227 (9.65%) Microsoft Exchange
2 220 (9.35%) SharePoint
3 31 (1.32%) Confluence
4 21 (0.89%) WebSphere
5 19 (0.81%) IIS
6 18 (0.76%) Tomcat
7 17 (0.72%) WebSphere Application Server
8 10 (0.42%) Exchange Server 2013
8 10 (0.42%) Skype for Business
9 5 (0.21%) CMS
10 4 (0.17%) Adobe Experience Manager
10 4 (0.17%) Exchange Server 2003
10 4 (0.17%) Oracle Workflow
10 4 (0.17%) SAS
11 3 (0.13%) HCL Domino
11 3 (0.13%) HCL Notes
12 2 (0.085%) Apache
12 2 (0.085%) FactoryTalk
12 2 (0.085%) WildFly
12 2 (0.085%) WinCC
Applications
1 320 (13.60%) Microsoft Office
2 120 (5.10%) Microsoft Excel
3 52 (2.21%) Microsoft PowerPoint
4 25 (1.06%) MS Visio
5 21 (0.89%) Microsoft Project
6 9 (0.38%) Adobe Premiere
6 9 (0.38%) Photoshop
7 6 (0.25%) AutoCAD
8 4 (0.17%) Chatbot
8 4 (0.17%) Trello
9 2 (0.085%) Oracle Smart View
9 2 (0.085%) Spreadsheet
10 1 (0.042%) Adobe Creative Suite
Business Applications
1 50 (2.12%) Dynamics CRM
2 32 (1.36%) Remedy ITSM
3 18 (0.76%) SAP S/4HANA
4 12 (0.51%) Oracle EBS
5 9 (0.38%) Adaptiv
6 7 (0.30%) SAP WM
6 7 (0.30%) Unit4 Business World
7 6 (0.25%) Endur
8 5 (0.21%) Exchequer
8 5 (0.21%) Sage 200
8 5 (0.21%) SAP Business One
8 5 (0.21%) Visualfiles
9 4 (0.17%) Elite 3E
9 4 (0.17%) SAP IBP
9 4 (0.17%) SAP MII
9 4 (0.17%) SAP MM
9 4 (0.17%) SAP PP
10 3 (0.13%) Sage 50
10 3 (0.13%) Sage CRM
11 2 (0.085%) Infor CloudSuite Industrial (formerly SyteLine)
Cloud Services
1 840 (35.70%) Microsoft 365
2 726 (30.85%) Azure
3 377 (16.02%) AWS
4 311 (13.22%) Entra ID
5 148 (6.29%) Power Platform
6 123 (5.23%) SaaS
7 72 (3.06%) OneDrive
7 72 (3.06%) PowerApps
8 57 (2.42%) Dynamics 365
9 54 (2.29%) Power Automate
10 52 (2.21%) GCP
11 45 (1.91%) Azure Monitor
12 35 (1.49%) Azure DevOps
13 33 (1.40%) IaaS
13 33 (1.40%) PaaS
14 32 (1.36%) Google Workspace
15 30 (1.27%) Microsoft Copilot
16 29 (1.23%) Azure Sentinel
17 25 (1.06%) Microsoft Purview
18 23 (0.98%) GitHub
Communications & Networking
1 241 (10.24%) Firewall
2 175 (7.44%) DNS
3 168 (7.14%) LAN
4 159 (6.76%) VPN
4 159 (6.76%) WAN
5 134 (5.69%) DHCP
6 109 (4.63%) TCP/IP
7 75 (3.19%) Wi-Fi
8 67 (2.85%) VLAN
9 55 (2.34%) Remote Desktop
9 55 (2.34%) VoIP
10 50 (2.12%) SAN
11 48 (2.04%) Wireless
12 47 (2.00%) Network Security
13 46 (1.95%) SD-WAN
14 30 (1.27%) Cisco IOS
15 27 (1.15%) BGP
15 27 (1.15%) SSL
15 27 (1.15%) WebEx
16 25 (1.06%) WLAN
Database & Business Intelligence
1 118 (5.01%) Power BI
2 87 (3.70%) SQL Server
3 33 (1.40%) PostgreSQL
4 19 (0.81%) MySQL
5 17 (0.72%) DB2
5 17 (0.72%) Oracle Reports
6 13 (0.55%) Amazon RDS
6 13 (0.55%) Azure SQL Database
6 13 (0.55%) BusinessObjects
6 13 (0.55%) Crystal Reports
7 12 (0.51%) Data Lake
7 12 (0.51%) SQL Server Reporting Services
8 11 (0.47%) Oracle Database
9 8 (0.34%) GIS
9 8 (0.34%) Tableau
10 6 (0.25%) Relational Database
11 5 (0.21%) EDRMS
11 5 (0.21%) Geospatial Data
11 5 (0.21%) Metadata
11 5 (0.21%) SQL Server Integration Services
Development Applications
1 163 (6.93%) JIRA
2 46 (1.95%) Git
3 19 (0.81%) Visual Studio
4 6 (0.25%) Bitbucket
4 6 (0.25%) Jenkins
5 4 (0.17%) ER Studio
5 4 (0.17%) GitLab
6 2 (0.085%) Eclipse
6 2 (0.085%) Katalon Studio
6 2 (0.085%) Selenium
7 1 (0.042%) Browser DevTools
7 1 (0.042%) Cypress.io
7 1 (0.042%) MagicDraw
7 1 (0.042%) MSI
7 1 (0.042%) Redmine
7 1 (0.042%) Team Foundation Server
7 1 (0.042%) TeamCity
General
1 1,145 (48.66%) Social Skills
2 492 (20.91%) Finance
3 281 (11.94%) Analytical Skills
4 142 (6.03%) Law
5 132 (5.61%) French Language
6 128 (5.44%) Public Sector
7 117 (4.97%) Swedish Language
8 113 (4.80%) Organisational Skills
9 108 (4.59%) Legal
10 105 (4.46%) Banking
11 94 (3.99%) Retail
12 92 (3.91%) Manufacturing
13 82 (3.48%) Telecoms
14 63 (2.68%) Inclusion and Diversity
15 56 (2.38%) Documentation Skills
16 50 (2.12%) Police
17 43 (1.83%) Marketing
18 36 (1.53%) Back Office
18 36 (1.53%) Presentation Skills
19 29 (1.23%) Electronics
Job Titles
1 613 (26.05%) Analyst
2 306 (13.00%) IT Support
3 283 (12.03%) Support Analyst
4 234 (9.94%) Lead
5 217 (9.22%) Service Analyst
6 207 (8.80%) Support Engineer
7 199 (8.46%) Senior
8 180 (7.65%) Service Desk Analyst
9 158 (6.71%) Service Manager
10 155 (6.59%) Applications Support
11 146 (6.20%) IT Analyst
12 145 (6.16%) IT Manager
13 101 (4.29%) Desktop Support
13 101 (4.29%) IT Engineer
14 97 (4.12%) 2nd Line Support
15 90 (3.82%) IT Support Analyst
15 90 (3.82%) Support Technician
16 87 (3.70%) Applications Support Analyst
17 78 (3.31%) IT Support Engineer
18 76 (3.23%) Support Manager
Libraries, Frameworks & Software Standards
1 40 (1.70%) REST
2 33 (1.40%) HTML
3 31 (1.32%) SOAP
4 28 (1.19%) CSS
5 25 (1.06%) XML
6 24 (1.02%) Web Services
7 23 (0.98%) JSON
8 22 (0.93%) LDAP
9 21 (0.89%) Oracle Fusion
10 16 (0.68%) LAPP Stack
10 16 (0.68%) WebSphere MQ
11 13 (0.55%) Hugging Face
11 13 (0.55%) LangChain
11 13 (0.55%) PyTorch
11 13 (0.55%) TensorFlow
12 12 (0.51%) .NET
13 9 (0.38%) SAP Fiori
13 9 (0.38%) Software Packaging
14 8 (0.34%) EDI
15 7 (0.30%) Middleware
Miscellaneous
1 142 (6.03%) Management Information System
2 136 (5.78%) Onboarding
3 85 (3.61%) Driving Licence
4 84 (3.57%) Operational Technology
5 82 (3.48%) Security Operations Centre
6 74 (3.14%) Cyber Threat
7 68 (2.89%) Cyber Kill Chain
8 65 (2.76%) Product Ownership
9 61 (2.59%) Data Centre
10 60 (2.55%) Self-Motivation
11 55 (2.34%) CMDB
11 55 (2.34%) Enterprise Software
12 45 (1.91%) Security Posture
13 43 (1.83%) Hybrid Cloud
14 41 (1.74%) Video Conferencing
15 36 (1.53%) Analytical Mindset
16 31 (1.32%) Cloud Native
17 26 (1.10%) Robotics
18 25 (1.06%) Linux Command Line
19 19 (0.81%) Replication
Operating Systems
1 776 (32.98%) Windows
2 287 (12.20%) Windows Server
3 185 (7.86%) Linux
4 170 (7.22%) Windows 10
5 101 (4.29%) Mac OS
6 76 (3.23%) Android
7 71 (3.02%) Windows Server 2019
8 63 (2.68%) Apple iOS
9 54 (2.29%) Red Hat Enterprise Linux
10 52 (2.21%) Unix
11 38 (1.61%) Windows Server 2016
12 13 (0.55%) VMS
13 8 (0.34%) CentOS
14 6 (0.25%) Solaris
14 6 (0.25%) Windows Server 2012
15 5 (0.21%) Mac OS X
16 4 (0.17%) AIX
16 4 (0.17%) Windows 7
16 4 (0.17%) Windows 8
16 4 (0.17%) Windows Server 2003
Processes & Methodologies
1 695 (29.54%) Problem-Solving
2 602 (25.58%) ITSM
3 594 (25.24%) Service Management
4 540 (22.95%) Continuous Improvement
5 500 (21.25%) Customer Service
6 478 (20.31%) Service Delivery
7 338 (14.36%) Agile
8 314 (13.34%) Mentoring
9 312 (13.26%) Change Management
10 275 (11.69%) Cybersecurity
11 252 (10.71%) Incident Management
12 241 (10.24%) Stakeholder Management
13 225 (9.56%) Roadmaps
14 211 (8.97%) DevOps
15 208 (8.84%) Project Management
16 196 (8.33%) Risk Management
17 180 (7.65%) Problem Management
18 178 (7.56%) Coaching
19 174 (7.39%) Computer Science
20 168 (7.14%) Asset Management
Programming Languages
1 230 (9.77%) PowerShell
2 205 (8.71%) SQL
3 125 (5.31%) Python
4 70 (2.97%) Bash
5 61 (2.59%) JavaScript
6 23 (0.98%) Java
7 16 (0.68%) C#
8 14 (0.59%) PL/SQL
9 11 (0.47%) Korn
9 11 (0.47%) R
10 9 (0.38%) Bicep
11 6 (0.25%) Kusto Query Language
11 6 (0.25%) Perl
11 6 (0.25%) Shell Script
12 5 (0.21%) Data Analysis Expressions
13 4 (0.17%) T-SQL
14 3 (0.13%) COBOL
14 3 (0.13%) VB.NET
15 2 (0.085%) C
15 2 (0.085%) Groovy
Qualifications
1 533 (22.65%) Degree
2 284 (12.07%) Microsoft Certification
3 176 (7.48%) AWS Certification
4 163 (6.93%) Security Cleared
5 144 (6.12%) MCSE
6 138 (5.86%) ITIL Certification
7 132 (5.61%) ITIL Foundation Certificate
8 107 (4.55%) Cisco Certification
9 105 (4.46%) Azure Certification
9 105 (4.46%) PMI Certification
10 104 (4.42%) A+ Certification
10 104 (4.42%) PMP
11 103 (4.38%) SC Cleared
12 91 (3.87%) Computer Science Degree
13 76 (3.23%) CCNA
14 64 (2.72%) Master's Degree
15 61 (2.59%) CISSP
16 52 (2.21%) CCNP
17 50 (2.12%) Network+ Certification
18 47 (2.00%) BPSS Clearance
Quality Assurance & Compliance
1 244 (10.37%) SLA
2 212 (9.01%) ISO/IEC 27001
3 182 (7.73%) QA
4 128 (5.44%) NIST
5 114 (4.84%) GDPR
6 94 (3.99%) Cyber Essentials
7 68 (2.89%) ISO/IEC 27005
8 48 (2.04%) Cyber Essentials PLUS
9 35 (1.49%) COBIT
10 22 (0.93%) GRC
11 21 (0.89%) PMO
12 19 (0.81%) Accessibility
13 17 (0.72%) Data Quality
14 11 (0.47%) ISO/IEC 19770
14 11 (0.47%) Sarbanes-Oxley
15 10 (0.42%) ISO 9001
15 10 (0.42%) ISO/IEC 20000
16 9 (0.38%) PCI DSS
17 6 (0.25%) ITGC
18 5 (0.21%) GxP
System Software
1 552 (23.46%) Active Directory
2 202 (8.58%) VMware Infrastructure
3 142 (6.03%) Hyper-V
4 43 (1.83%) Virtual Machines
5 40 (1.70%) Virtual Desktop
6 28 (1.19%) Docker
7 18 (0.76%) vSphere
8 15 (0.64%) VMware ESXi
9 13 (0.55%) Firmware
10 11 (0.47%) Citrix Hypervisor
10 11 (0.47%) XenApp
11 8 (0.34%) NFS
12 7 (0.30%) BitLocker
13 5 (0.21%) XenDesktop
14 4 (0.17%) pfSense
14 4 (0.17%) VMware Workstation
15 2 (0.085%) KVM
15 2 (0.085%) Samba
16 1 (0.042%) Terminal Services
16 1 (0.042%) Xen
Systems Management
1 341 (14.49%) Microsoft Intune
2 124 (5.27%) SCCM
3 78 (3.31%) Terraform
4 54 (2.29%) Kubernetes
5 45 (1.91%) Ansible
6 39 (1.66%) Grafana
7 37 (1.57%) Prometheus
8 30 (1.27%) Jamf Pro
9 27 (1.15%) Single Sign-On
10 17 (0.72%) Backup Exec
11 15 (0.64%) Autotask
11 15 (0.64%) Nagios
12 13 (0.55%) SCOM
13 11 (0.47%) vCenter Server
14 8 (0.34%) ZABBIX
15 7 (0.30%) Control-M
16 6 (0.25%) FortiGate
16 6 (0.25%) SmoothWall
17 5 (0.21%) Active Directory Federation Services
18 4 (0.17%) Puppet
Vendors
1 1,054 (44.79%) Microsoft
2 402 (17.08%) ServiceNow
3 236 (10.03%) VMware
4 199 (8.46%) Cisco
5 92 (3.91%) Apple
6 86 (3.65%) SAP
7 81 (3.44%) Oracle
8 57 (2.42%) Google
9 55 (2.34%) SolarWinds
10 54 (2.29%) Veeam
11 46 (1.95%) Citrix
11 46 (1.95%) Remedy
12 44 (1.87%) Meraki
12 44 (1.87%) Red Hat
13 40 (1.70%) HP
14 39 (1.66%) BMC
15 38 (1.61%) Salesforce
16 37 (1.57%) Dell
17 32 (1.36%) Splunk
18 31 (1.32%) IBM