Period
to 9 April 2020

The following table provides summary statistics for permanent job vacancies with a requirement for ITIL skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITIL over the 6 months to 9 April 2020 with a comparison to the same period in the previous 2 years.

ITIL
UK
6 months to
9 Apr 2020
Same period 2019 Same period 2018
Rank 37 31 31
Rank change year-on-year -6 0 -8
Permanent jobs citing ITIL 7,119 10,326 12,288
As % of all permanent jobs advertised in the UK 6.18% 6.93% 6.93%
As % of the Processes & Methodologies category 6.72% 7.51% 7.51%
Number of salaries quoted 5,687 7,922 9,674
Median annual salary £47,500 £45,000 £45,000
Median salary % change year-on-year +5.56% - +2.27%
10th Percentile £25,750 £25,000 £25,000
90th Percentile £77,500 £71,250 £73,750
UK excluding London median annual salary £42,500 £42,500 £41,000
% change year-on-year - +3.66% +2.50%

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 105,988 137,424 163,586
As % of all permanent IT jobs advertised in the UK 92.04% 92.21% 92.31%
Number of salaries quoted 84,055 108,077 132,865
Median annual salary £55,000 £52,500 £50,000
Median salary % change year-on-year +4.76% +5.00% +5.26%
10th Percentile £31,250 £30,000 £29,000
90th Percentile £88,750 £85,000 £81,250
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

ITIL
Job Vacancy Trend

Job postings citing ITIL as a proportion of all IT jobs advertised.

Job vacancy trend for ITIL in the UK

ITIL
Salary Trend

3-month moving average salary quoted in jobs citing ITIL.

Salary trend for ITIL in the UK

ITIL
Salary Histogram

Salary distribution for jobs citing ITIL over the 6 months to 9 April 2020.

Salary histogram for ITIL in the UK

ITIL
Top 19 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL within the UK over the 6 months to 9 April 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -7 6,573 £47,500 +5.56% 516
UK excluding London -8 4,425 £42,500 - 435
London -3 2,448 £55,000 +10.00% 120
South East -5 1,328 £45,000 +4.65% 87
North of England -7 1,047 £40,000 +3.90% 118
Midlands +1 897 £46,500 +9.41% 75
West Midlands -2 641 £47,500 +11.76% 45
North West -9 544 £40,000 -5.88% 67
South West -4 451 £43,888 +11.11% 67
Yorkshire -3 377 £42,500 +13.33% 38
East of England -7 370 £43,500 +2.35% 49
Work from Home +2 265 £60,000 +20.00% 25
East Midlands -1 251 £45,000 +20.00% 29
Scotland -4 183 £40,000 -1.53% 21
Wales 0 145 £42,500 +6.25% 22
North East -5 126 £35,000 +6.06% 13
Northern Ireland +6 11 £30,000 +30.43% 1
Channel Islands +1 4 £25,000 -23.08%
Isle of Man -2 1 £51,500 +14.44%

For the 6 months to 9 April 2020, IT jobs citing ITIL also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ITIL.

1 2,537 (35.64%) Windows
2 2,369 (33.28%) Microsoft
3 1,707 (23.98%) Active Directory
4 1,655 (23.25%) Service Management
5 1,610 (22.62%) Office 365
6 1,564 (21.97%) Finance
7 1,334 (18.74%) Azure
8 1,192 (16.74%) Agile Software Development
9 1,131 (15.89%) Service Delivery
10 1,088 (15.28%) VMware
11 1,036 (14.55%) Windows Server
12 983 (13.81%) Problem-Solving
13 974 (13.68%) SQL
14 853 (11.98%) ITSM
15 852 (11.97%) SLA
16 832 (11.69%) Windows 10
17 807 (11.34%) ITIL Certification
17 807 (11.34%) Degree
18 778 (10.93%) PowerShell
19 773 (10.86%) Cisco
20 763 (10.72%) ITIL V3
21 758 (10.65%) Firewall
22 754 (10.59%) Project Management
23 739 (10.38%) Change Management
24 737 (10.35%) SQL Server
25 735 (10.32%) Linux
26 731 (10.27%) VMware Infrastructure
27 722 (10.14%) Microsoft Office
28 715 (10.04%) Analytical Skills
29 670 (9.41%) Incident Management

ITIL
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 415 (5.83%) SharePoint
2 407 (5.72%) MS Exchange
3 216 (3.03%) IIS
4 136 (1.91%) Skype for Business
5 132 (1.85%) Confluence
6 124 (1.74%) Exchange Server 2010
7 73 (1.03%) Exchange Server 2013
7 73 (1.03%) WebSphere
8 55 (0.77%) Tomcat
9 48 (0.67%) Apache
10 47 (0.66%) CMS
11 36 (0.51%) EPiServer
11 36 (0.51%) SAS
12 33 (0.46%) Elasticsearch
13 32 (0.45%) BizTalk Server
14 29 (0.41%) JBoss
15 23 (0.32%) OpenStack
16 19 (0.27%) Exchange Server 2007
16 19 (0.27%) IBM HTTP Server
16 19 (0.27%) WebLogic
Applications
1 722 (10.14%) Microsoft Office
2 245 (3.44%) Microsoft Excel
3 132 (1.85%) Microsoft PowerPoint
4 60 (0.84%) MS Visio
5 44 (0.62%) Microsoft Project
6 11 (0.15%) Spreadsheet
7 4 (0.056%) Abaqus
7 4 (0.056%) InfoPath
7 4 (0.056%) SPSS
8 2 (0.028%) Adobe Creative Suite
9 1 (0.014%) Chatbot
Business Applications
1 70 (0.98%) Dynamics CRM
1 70 (0.98%) Remedy ITSM
2 32 (0.45%) assyst
3 23 (0.32%) Dynamics AX
4 22 (0.31%) Oracle EBS
5 20 (0.28%) Elite 3E
6 18 (0.25%) NetSuite
7 15 (0.21%) Oracle Financials
7 15 (0.21%) Salesforce.com CRM
8 14 (0.20%) Oracle Applications
9 13 (0.18%) Oracle Procure-to-Pay
9 13 (0.18%) SAP S/4HANA
10 12 (0.17%) Oracle Receivables
11 11 (0.15%) Oracle Assets
11 11 (0.15%) Oracle Internet Expenses
11 11 (0.15%) Oracle Payables
11 11 (0.15%) Unit4 Business World
12 10 (0.14%) SAP ERP
12 10 (0.14%) SAP MM
13 9 (0.13%) Oracle General Ledger
Cloud Services
1 1,610 (22.62%) Office 365
2 1,334 (18.74%) Azure
3 655 (9.20%) AWS
4 242 (3.40%) SaaS
5 189 (2.65%) Power Platform
6 181 (2.54%) Azure Active Directory
7 179 (2.51%) PaaS
8 175 (2.46%) IaaS
9 100 (1.40%) Dynamics 365
10 78 (1.10%) OneDrive
11 77 (1.08%) Cloud Computing
12 71 (1.00%) AWS CloudFormation
13 50 (0.70%) Mimecast
14 47 (0.66%) GCP
15 46 (0.65%) PowerApps
16 41 (0.58%) Amazon EC2
16 41 (0.58%) Virtual Private Cloud
17 35 (0.49%) Amazon S3
18 33 (0.46%) Serverless
19 24 (0.34%) Amazon CloudWatch
Communications & Networking
1 758 (10.65%) Firewall
2 572 (8.03%) WAN
3 570 (8.01%) LAN
4 512 (7.19%) DNS
5 436 (6.12%) TCP/IP
6 402 (5.65%) DHCP
7 293 (4.12%) VPN
8 239 (3.36%) Wireless
9 236 (3.32%) VoIP
10 230 (3.23%) Internet
11 217 (3.05%) SAN
12 208 (2.92%) Network Security
13 186 (2.61%) Skype
14 172 (2.42%) MPLS
15 141 (1.98%) BGP
16 139 (1.95%) VLAN
17 137 (1.92%) OSPF
18 112 (1.57%) Cisco ASA
19 111 (1.56%) SSL
20 106 (1.49%) Wi-Fi
Database & Business Intelligence
1 737 (10.35%) SQL Server
2 154 (2.16%) SQL Server Integration Services
3 149 (2.09%) Power BI
4 133 (1.87%) SQL Server Reporting Services
5 96 (1.35%) SQL Server 2012
6 90 (1.26%) SQL Server Analysis Services
7 88 (1.24%) Relational Database
8 82 (1.15%) Data Warehouse
9 70 (0.98%) MySQL
10 66 (0.93%) Big Data
10 66 (0.93%) DB2
11 50 (0.70%) Amazon RDS
12 48 (0.67%) SQL Server 2016
13 45 (0.63%) Oracle Database
13 45 (0.63%) SQL Server 2008
14 43 (0.60%) BusinessObjects
15 40 (0.56%) RDBMS
16 29 (0.41%) PostgreSQL
17 23 (0.32%) Amazon DynamoDB
17 23 (0.32%) NoSQL
Development Applications
1 286 (4.02%) JIRA
2 132 (1.85%) Jenkins
3 128 (1.80%) Git (software)
4 81 (1.14%) Visual Studio
5 61 (0.86%) Bitbucket
6 38 (0.53%) Team Foundation Server
7 32 (0.45%) SQL Server Management Studio (SSMS)
8 31 (0.44%) Selenium
9 28 (0.39%) Atlassian Bamboo
9 28 (0.39%) VSS/SourceSafe
10 21 (0.29%) Artifactory
11 20 (0.28%) Maven
12 19 (0.27%) SoapUI
12 19 (0.27%) SonarQube
13 18 (0.25%) JMeter
13 18 (0.25%) TeamCity
14 17 (0.24%) GitLab
15 16 (0.22%) Chocolatey
15 16 (0.22%) Sonatype Nexus
15 16 (0.22%) Subversion
General
1 1,564 (21.97%) Finance
2 342 (4.80%) Public Sector
3 311 (4.37%) Retail
4 249 (3.50%) Telecoms
5 241 (3.39%) Legal
6 237 (3.33%) Banking
7 192 (2.70%) Law
8 107 (1.50%) Advertising
9 93 (1.31%) Manufacturing
10 62 (0.87%) Local Government
11 58 (0.81%) Back Office
11 58 (0.81%) Billing
12 52 (0.73%) Marketing
13 39 (0.55%) Aerospace
14 31 (0.44%) Financial Institution
15 30 (0.42%) Electronics
16 26 (0.37%) French Language
17 25 (0.35%) Automotive
17 25 (0.35%) Investment Banking
17 25 (0.35%) Pharmaceutical
Job Titles
1 1,410 (19.81%) Analyst
2 595 (8.36%) Service Manager
3 508 (7.14%) Support Analyst
4 489 (6.87%) Support Engineer
5 459 (6.45%) IT Manager
6 438 (6.15%) Service Analyst
7 412 (5.79%) IT Support
8 364 (5.11%) Infrastructure Engineer
9 360 (5.06%) Architect
10 359 (5.04%) Consultant
11 308 (4.33%) Applications Support
12 306 (4.30%) Service Desk Analyst
13 301 (4.23%) IT Engineer
14 297 (4.17%) Delivery Manager
15 270 (3.79%) IT Analyst
16 269 (3.78%) Administrator
17 247 (3.47%) Network Engineer
17 247 (3.47%) Service Delivery Manager
18 241 (3.39%) 2nd Line Support
19 231 (3.24%) Team Leader
Libraries, Frameworks & Software Standards
1 267 (3.75%) .NET
2 253 (3.55%) XML
3 202 (2.84%) Web Services
4 145 (2.04%) HTML
5 118 (1.66%) CSS
6 108 (1.52%) SOAP
7 102 (1.43%) REST
8 97 (1.36%) Middleware
9 95 (1.33%) LDAP
10 83 (1.17%) JSON
11 78 (1.10%) ASP.NET
12 71 (1.00%) .NET Framework
13 49 (0.69%) XSLT
14 47 (0.66%) Ajax
15 40 (0.56%) Spring
16 37 (0.52%) AngularJS
17 26 (0.37%) Node.js
18 24 (0.34%) React
19 23 (0.32%) 802.1X
20 20 (0.28%) Elastic Stack
Miscellaneous
1 715 (10.04%) Analytical Skills
2 545 (7.66%) Management Information System
3 478 (6.71%) Data Centre
4 291 (4.09%) Self-Motivation
5 157 (2.21%) Public Cloud
6 120 (1.69%) User Experience
7 119 (1.67%) Video Conferencing
8 110 (1.55%) Clustering
9 103 (1.45%) Driving Licence
10 101 (1.42%) Hybrid Cloud
10 101 (1.42%) PKI
11 96 (1.35%) CMDB
12 75 (1.05%) Virtual Team
13 71 (1.00%) Private Cloud
14 59 (0.83%) Enterprise Software
14 59 (0.83%) iSeries
15 55 (0.77%) Reinsurance
16 54 (0.76%) Mobile App
17 52 (0.73%) iPhone
18 50 (0.70%) e-Learning
Operating Systems
1 2,537 (35.64%) Windows
2 1,036 (14.55%) Windows Server
3 832 (11.69%) Windows 10
4 735 (10.32%) Linux
5 458 (6.43%) Windows 7
6 323 (4.54%) Windows Server 2012
7 313 (4.40%) Windows Server 2016
8 270 (3.79%) Windows Server 2008
9 217 (3.05%) Unix
10 139 (1.95%) Windows 8
11 115 (1.62%) Android
12 111 (1.56%) Red Hat Enterprise Linux
13 83 (1.17%) Apple iOS
14 82 (1.15%) CentOS
15 72 (1.01%) Mac OS X
16 63 (0.88%) Windows Server 2003
17 58 (0.81%) Windows Server 2019
18 55 (0.77%) Mac OS
19 37 (0.52%) OS/400
20 36 (0.51%) Solaris
Processes & Methodologies
1 1,655 (23.25%) Service Management
2 1,192 (16.74%) Agile Software Development
3 1,131 (15.89%) Service Delivery
4 983 (13.81%) Problem-Solving
5 853 (11.98%) ITSM
6 763 (10.72%) ITIL V3
7 754 (10.59%) Project Management
8 739 (10.38%) Change Management
9 670 (9.41%) Incident Management
10 614 (8.62%) PRINCE2
11 581 (8.16%) Problem Management
12 564 (7.92%) Stakeholder Management
13 551 (7.74%) Information Security
14 545 (7.66%) DevOps
15 498 (7.00%) Infrastructure Engineering
16 479 (6.73%) Continuous Improvement
17 433 (6.08%) Project Delivery
18 403 (5.66%) Mentoring
19 362 (5.08%) Cybersecurity
20 292 (4.10%) Disaster Recovery
Programming Languages
1 974 (13.68%) SQL
2 778 (10.93%) PowerShell
3 270 (3.79%) Python
4 236 (3.32%) JavaScript
5 212 (2.98%) C#
6 165 (2.32%) Bash Shell
6 165 (2.32%) C
6 165 (2.32%) Java
7 97 (1.36%) T-SQL
8 88 (1.24%) Shell Script
9 79 (1.11%) Perl
10 60 (0.84%) Ruby
10 60 (0.84%) VBScript
11 45 (0.63%) PL/SQL
12 43 (0.60%) R
13 41 (0.58%) PHP
14 39 (0.55%) VB
15 37 (0.52%) XPath
16 33 (0.46%) RPG
17 25 (0.35%) VBA
Qualifications
1 807 (11.34%) Degree
1 807 (11.34%) ITIL Certification
2 660 (9.27%) Microsoft Certification
3 460 (6.46%) Security Cleared
4 438 (6.15%) Cisco Certification
5 365 (5.13%) MCSE
6 285 (4.00%) SC Cleared
7 283 (3.98%) MCSA
8 259 (3.64%) CCNA
9 235 (3.30%) CISSP
10 231 (3.24%) CCNP
11 153 (2.15%) MCP
12 145 (2.04%) Computer Science Degree
13 142 (1.99%) ITIL Foundation Certificate
14 111 (1.56%) CISM
15 110 (1.55%) DV Cleared
16 98 (1.38%) CISA
17 95 (1.33%) VMware Certified Professional (VCP)
18 85 (1.19%) A+ Certification
19 80 (1.12%) MCITP
Quality Assurance & Compliance
1 852 (11.97%) SLA
2 422 (5.93%) ISO/IEC 27001
3 194 (2.73%) COBIT
4 183 (2.57%) QA
5 152 (2.14%) GDPR
6 121 (1.70%) PCI DSS
7 117 (1.64%) NIST
8 84 (1.18%) ISO/IEC 20000
9 73 (1.03%) ISO 9001
9 73 (1.03%) Sarbanes-Oxley
10 54 (0.76%) PMO
11 41 (0.58%) Cyber Essentials
11 41 (0.58%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
12 32 (0.45%) Data Quality
13 31 (0.44%) HMG Security Policy Framework
14 14 (0.20%) ISO 22301
15 11 (0.15%) COSO
15 11 (0.15%) GxP
16 10 (0.14%) CESG Infosec
17 9 (0.13%) Cyber Essentials PLUS
System Software
1 1,707 (23.98%) Active Directory
2 731 (10.27%) VMware Infrastructure
3 357 (5.01%) Hyper-V
4 176 (2.47%) XenApp
5 156 (2.19%) Docker
6 155 (2.18%) vSphere
7 117 (1.64%) XenDesktop
8 112 (1.57%) VMware ESXi
9 69 (0.97%) Virtual Desktop
10 55 (0.77%) Virtual Servers
11 44 (0.62%) Virtual Machines
12 43 (0.60%) Microsoft App-V
13 41 (0.58%) Firmware
14 37 (0.52%) Terminal Server
15 33 (0.46%) VirtualBox
16 30 (0.42%) BitLocker
17 27 (0.38%) Terminal Services
18 22 (0.31%) NFS
19 18 (0.25%) Xen
20 16 (0.22%) Samba
Systems Management
1 602 (8.46%) SCCM
2 208 (2.92%) Microsoft Intune
3 172 (2.42%) SCOM
4 162 (2.28%) Ansible
5 123 (1.73%) Kubernetes
6 100 (1.40%) Puppet
7 97 (1.36%) Terraform
8 78 (1.10%) Opscode Chef
9 75 (1.05%) Nagios
10 72 (1.01%) WSUS
11 66 (0.93%) vCenter Server
12 57 (0.80%) Single Sign-On
13 38 (0.53%) AirWatch
14 36 (0.51%) Tivoli
15 33 (0.46%) Grafana
15 33 (0.46%) ZABBIX
16 32 (0.45%) QRadar
17 31 (0.44%) Cisco CUCM
18 27 (0.38%) Packer
19 23 (0.32%) Microsoft Clustering
Vendors
1 2,369 (33.28%) Microsoft
2 1,088 (15.28%) VMware
3 773 (10.86%) Cisco
4 623 (8.75%) Citrix
5 576 (8.09%) ServiceNow
6 320 (4.50%) Oracle
7 238 (3.34%) HP
8 192 (2.70%) IBM
9 169 (2.37%) Apple
10 153 (2.15%) Red Hat
11 145 (2.04%) Remedy
12 143 (2.01%) SAP
13 136 (1.91%) NetApp
14 130 (1.83%) Palo Alto
14 130 (1.83%) SolarWinds
15 128 (1.80%) Splunk
16 123 (1.73%) Dell
17 108 (1.52%) Meraki
18 99 (1.39%) Salesforce.com
19 90 (1.26%) CheckPoint