ITIL (Information Technology Infrastructure Library)
UK

The table below provides summary statistics for permanent job vacancies requiring ITIL skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited ITIL over the 6 months leading up to 30 April 2025, comparing them to the same period in the previous two years.

6 months to
30 Apr 2025
Same period 2024 Same period 2023
Rank 56 49 55
Rank change year-on-year -7 +6 +19
Permanent jobs citing ITIL 2,205 4,536 5,539
As % of all permanent jobs advertised in the UK 4.23% 4.61% 5.33%
As % of the Processes & Methodologies category 4.53% 5.36% 5.57%
Number of salaries quoted 1,564 3,592 4,024
10th Percentile £29,500 £27,500 £28,000
25th Percentile £36,250 £34,000 £35,000
Median annual salary (50th Percentile) £50,000 £49,990 £47,500
Median % change year-on-year +0.02% +5.24% -0.94%
75th Percentile £65,000 £62,910 £63,750
90th Percentile £80,000 £75,999 £77,500
UK excluding London median annual salary £45,000 £44,274 £42,511
% change year-on-year +1.64% +4.15% -3.39%

All Process and Methodology Skills
UK

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 48,641 84,574 99,457
As % of all permanent jobs advertised in the UK 93.26% 86.00% 95.63%
Number of salaries quoted 26,531 59,798 58,397
10th Percentile £30,580 £29,000 £34,000
25th Percentile £42,500 £40,000 £45,000
Median annual salary (50th Percentile) £57,500 £55,000 £61,500
Median % change year-on-year +4.55% -10.57% +2.50%
75th Percentile £76,250 £72,500 £82,500
90th Percentile £98,750 £92,500 £100,000
UK excluding London median annual salary £52,500 £50,000 £55,000
% change year-on-year +5.00% -9.09% +4.76%

ITIL
Job Vacancy Trend

Job postings citing ITIL as a proportion of all IT jobs advertised.

Job vacancy trend for ITIL in the UK

ITIL
Salary Trend

3-month moving average salary quoted in jobs citing ITIL.

Salary trend for ITIL in the UK

ITIL
Salary Histogram

Salary distribution for jobs citing ITIL over the 6 months to 30 April 2025.

Salary histogram for ITIL in the UK

ITIL
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL within the UK over the 6 months to 30 April 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -15 2,063 £50,000 +2.04% 1,032
UK excluding London -10 1,465 £45,000 +1.64% 753
Work from Home -4 692 £54,660 +0.90% 499
London -8 672 £60,000 +2.60% 330
North of England -41 429 £42,500 - 209
Midlands +3 341 £47,500 +11.76% 143
South East -31 313 £50,000 - 195
North West -34 283 £48,306 +11.05% 123
West Midlands -1 232 £51,624 +14.72% 99
South West 0 183 £45,000 -10.00% 90
Yorkshire -12 128 £33,000 -21.00% 66
East of England -34 117 £37,945 +1.19% 73
East Midlands +17 109 £35,000 +7.69% 42
Scotland +50 55 £45,000 -5.25% 40
Wales +10 28 £38,094 -19.80% 23
North East -25 18 £34,000 -2.86% 22
Northern Ireland +25 5 - - 5
Isle of Man +6 3 £29,000 -42.00% 2

ITIL
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 199 (9.02%) SharePoint
2 153 (6.94%) Microsoft Exchange
3 75 (3.40%) Oracle Application Server
4 53 (2.40%) IIS
5 41 (1.86%) Confluence
6 15 (0.68%) Apache
7 8 (0.36%) IBM Domino
7 8 (0.36%) OpenStack
8 7 (0.32%) nginx
9 4 (0.18%) Exchange Server 2013
9 4 (0.18%) Tomcat
10 3 (0.14%) BizTalk Server
11 2 (0.091%) Oracle Workflow
11 2 (0.091%) Skype for Business
12 1 (0.045%) Blackberry Enterprise Server
12 1 (0.045%) CMS
12 1 (0.045%) Exchange Server 2010
12 1 (0.045%) Headless CMS
12 1 (0.045%) Office Communications Server
12 1 (0.045%) SharePoint 2010
Applications
1 188 (8.53%) Microsoft Office
2 55 (2.49%) Microsoft Excel
3 38 (1.72%) Microsoft PowerPoint
4 20 (0.91%) Microsoft Project
5 17 (0.77%) MS Visio
6 15 (0.68%) Trello
7 2 (0.091%) Spreadsheet
8 1 (0.045%) 1Password
8 1 (0.045%) Camtasia
8 1 (0.045%) Final Cut Pro
8 1 (0.045%) Oracle Smart View
Business Applications
1 38 (1.72%) Dynamics CRM
2 22 (1.00%) SAP ERP
3 20 (0.91%) SAP S/4HANA
4 11 (0.50%) Elite 3E
4 11 (0.50%) Fidessa
4 11 (0.50%) Remedy ITSM
5 9 (0.41%) Dynamics NAV
6 6 (0.27%) Dynamics AX
6 6 (0.27%) Oracle EBS
7 4 (0.18%) Maximo
7 4 (0.18%) Oracle ERP
7 4 (0.18%) SAP SCM
8 3 (0.14%) SystmOne
9 2 (0.091%) Carpe Diem
9 2 (0.091%) NetSuite
9 2 (0.091%) Oracle Applications
9 2 (0.091%) PeopleSoft HCM
9 2 (0.091%) SAP GRC
10 1 (0.045%) iTrent
10 1 (0.045%) SAP MDG
Cloud Services
1 633 (28.71%) Azure
2 585 (26.53%) Microsoft 365
3 241 (10.93%) AWS
4 176 (7.98%) Entra ID
5 143 (6.49%) SaaS
6 91 (4.13%) Power Platform
7 62 (2.81%) OneDrive
8 45 (2.04%) GCP
9 41 (1.86%) IaaS
10 40 (1.81%) Dynamics 365
11 39 (1.77%) PaaS
12 35 (1.59%) Cloud Computing
13 34 (1.54%) Mimecast
14 31 (1.41%) Azure Monitor
15 28 (1.27%) Azure DevOps
16 24 (1.09%) PowerApps
17 22 (1.00%) Power Automate
18 15 (0.68%) Azure Logic Apps
19 14 (0.63%) Azure Sentinel
20 13 (0.59%) Amazon CloudWatch
Communications & Networking
1 204 (9.25%) Firewall
2 160 (7.26%) DNS
3 154 (6.98%) WAN
4 145 (6.58%) VPN
5 139 (6.30%) Network Security
6 132 (5.99%) LAN
7 123 (5.58%) Internet
8 119 (5.40%) DHCP
9 105 (4.76%) WLAN
10 103 (4.67%) TCP/IP
11 76 (3.45%) VLAN
12 54 (2.45%) Wireless
13 51 (2.31%) VoIP
14 49 (2.22%) Wi-Fi
15 40 (1.81%) Remote Desktop
16 34 (1.54%) SD-WAN
17 32 (1.45%) SAN
18 29 (1.32%) Cisco IOS
19 28 (1.27%) Intrusion Detection
20 23 (1.04%) MPLS
Database & Business Intelligence
1 144 (6.53%) SQL Server
2 81 (3.67%) Oracle Reports
3 79 (3.58%) Data Warehouse
4 75 (3.40%) Enterprise Data Warehouse
5 51 (2.31%) Power BI
6 30 (1.36%) Relational Database
7 22 (1.00%) Amazon RDS
8 14 (0.63%) SQL Server Integration Services
9 10 (0.45%) MongoDB
10 9 (0.41%) Azure SQL Database
10 9 (0.41%) Data Mining
11 7 (0.32%) DB2
11 7 (0.32%) Oracle Database
11 7 (0.32%) SQL Server Reporting Services
12 6 (0.27%) Data Lake
12 6 (0.27%) MariaDB
12 6 (0.27%) PostgreSQL
13 4 (0.18%) MySQL
13 4 (0.18%) Tableau
14 3 (0.14%) Big Data
Development Applications
1 103 (4.67%) JIRA
2 18 (0.82%) Git
3 11 (0.50%) Visual Studio
4 9 (0.41%) GitLab
5 8 (0.36%) Jenkins
5 8 (0.36%) SQL Server Management Studio (SSMS)
6 3 (0.14%) Sonatype Nexus
7 2 (0.091%) Bitbucket
7 2 (0.091%) Eclipse
7 2 (0.091%) Katalon Studio
7 2 (0.091%) Selenium
8 1 (0.045%) Atlassian Bamboo
8 1 (0.045%) Hudson
8 1 (0.045%) InstallShield
8 1 (0.045%) MSI
8 1 (0.045%) Oracle Forms
8 1 (0.045%) Postman
8 1 (0.045%) Vagrant
General
1 942 (42.72%) Social Skills
2 505 (22.90%) Finance
3 376 (17.05%) Analytical Skills
4 130 (5.90%) Organisational Skills
5 108 (4.90%) Law
6 99 (4.49%) Inclusion and Diversity
7 93 (4.22%) Legal
8 80 (3.63%) Military
8 80 (3.63%) Retail
9 77 (3.49%) Manufacturing
10 75 (3.40%) Banking
11 67 (3.04%) Public Sector
12 53 (2.40%) Telecoms
13 41 (1.86%) Local Government
14 29 (1.32%) Influencing Skills
15 27 (1.22%) Electronics
15 27 (1.22%) Presentation Skills
16 25 (1.13%) Marketing
17 23 (1.04%) Documentation Skills
18 21 (0.95%) Police
Job Titles
1 447 (20.27%) Analyst
2 315 (14.29%) IT Support
3 244 (11.07%) Support Engineer
4 198 (8.98%) Senior
5 179 (8.12%) IT Engineer
6 175 (7.94%) Support Analyst
7 159 (7.21%) IT Manager
8 156 (7.07%) Lead
9 154 (6.98%) Service Manager
10 147 (6.67%) IT Analyst
11 140 (6.35%) IT Support Engineer
12 123 (5.58%) Service Analyst
13 110 (4.99%) Applications Support
14 91 (4.13%) Service Desk Analyst
15 80 (3.63%) IT Support Analyst
16 76 (3.45%) Infrastructure Engineer
17 73 (3.31%) 2nd Line Support
18 72 (3.27%) Desktop Support
19 68 (3.08%) Service Desk Manager
20 65 (2.95%) Team Leader
Libraries, Frameworks & Software Standards
1 28 (1.27%) .NET
2 27 (1.22%) Web Services
3 24 (1.09%) SOAP
4 23 (1.04%) REST
5 18 (0.82%) FIX Protocol
5 18 (0.82%) SAP Fiori
6 17 (0.77%) AngularJS
7 12 (0.54%) HTML
8 11 (0.50%) CSS
9 8 (0.36%) RESTful
10 7 (0.32%) .NET Framework
10 7 (0.32%) ASP.NET
10 7 (0.32%) Middleware
11 6 (0.27%) EDI
11 6 (0.27%) Oracle Fusion
12 5 (0.23%) ARM Templates
12 5 (0.23%) LDAP
12 5 (0.23%) XML
13 4 (0.18%) JSON
13 4 (0.18%) SAML
Miscellaneous
1 186 (8.44%) Management Information System
2 153 (6.94%) Driving Licence
3 83 (3.76%) Data Centre
4 82 (3.72%) Self-Motivation
5 74 (3.36%) Onboarding
6 63 (2.86%) CMDB
7 40 (1.81%) Video Conferencing
8 39 (1.77%) Private Cloud
8 39 (1.77%) Virtual Team
9 37 (1.68%) Enterprise Software
10 35 (1.59%) Product Ownership
11 30 (1.36%) Client/Server
12 22 (1.00%) PMI
13 20 (0.91%) NHS
13 20 (0.91%) Social Media
14 19 (0.86%) FMCG
14 19 (0.86%) Hybrid Cloud
15 15 (0.68%) Cyber Threat
15 15 (0.68%) Enterprise Cloud
16 14 (0.63%) IoT
Operating Systems
1 735 (33.33%) Windows
2 286 (12.97%) Linux
3 256 (11.61%) Windows Server
4 145 (6.58%) Windows 10
5 61 (2.77%) Android
6 53 (2.40%) Mac OS
7 45 (2.04%) Apple iOS
8 40 (1.81%) Windows Server 2016
9 35 (1.59%) Unix
10 33 (1.50%) Windows Server 2019
11 25 (1.13%) Red Hat Enterprise Linux
11 25 (1.13%) Windows Server 2012
12 14 (0.63%) AIX
13 13 (0.59%) CentOS
14 10 (0.45%) Mac OS X
15 6 (0.27%) Solaris
15 6 (0.27%) VMS
15 6 (0.27%) zOS
16 5 (0.23%) Rocky
16 5 (0.23%) Ubuntu
Processes & Methodologies
1 698 (31.66%) Problem-Solving
2 538 (24.40%) Service Management
3 444 (20.14%) Agile
4 442 (20.05%) ITSM
5 378 (17.14%) Service Delivery
6 372 (16.87%) Customer Service
7 296 (13.42%) Change Management
8 287 (13.02%) Continuous Improvement
8 287 (13.02%) DevOps
9 231 (10.48%) Mentoring
10 230 (10.43%) Incident Management
11 220 (9.98%) Roadmaps
12 214 (9.71%) Project Management
13 211 (9.57%) Cybersecurity
14 195 (8.84%) Computer Science
15 190 (8.62%) Asset Management
16 189 (8.57%) Stakeholder Management
17 178 (8.07%) Problem Management
18 148 (6.71%) Customer Experience
19 137 (6.21%) Business Analysis
Programming Languages
1 211 (9.57%) SQL
2 183 (8.30%) PowerShell
3 135 (6.12%) Python
4 65 (2.95%) C#
5 62 (2.81%) JavaScript
6 46 (2.09%) Bash
7 36 (1.63%) Java
8 23 (1.04%) ABAP
8 23 (1.04%) T-SQL
9 15 (0.68%) PL/SQL
10 10 (0.45%) Perl
11 9 (0.41%) Shell Script
12 7 (0.32%) Bicep
12 7 (0.32%) VB.NET
13 3 (0.14%) Go
13 3 (0.14%) Ruby
14 2 (0.091%) Gremlin
14 2 (0.091%) Kusto Query Language
15 1 (0.045%) C++
15 1 (0.045%) VBA
Qualifications
1 495 (22.45%) Degree
2 264 (11.97%) Microsoft Certification
3 187 (8.48%) Cisco Certification
4 165 (7.48%) ITIL Certification
5 162 (7.35%) CCNA
6 152 (6.89%) Computer Science Degree
7 140 (6.35%) DBS Check
8 135 (6.12%) CCNP
9 129 (5.85%) MCSE
10 108 (4.90%) MCP
11 106 (4.81%) Security Cleared
12 101 (4.58%) Azure Certification
13 100 (4.54%) PMI Certification
14 98 (4.44%) PMP
15 96 (4.35%) CISSP
16 95 (4.31%) LPIC
17 80 (3.63%) ITIL Foundation Certificate
18 76 (3.45%) SC Cleared
19 62 (2.81%) A+ Certification
20 44 (2.00%) BPSS Clearance
Quality Assurance & Compliance
1 227 (10.29%) SLA
2 108 (4.90%) ISO/IEC 27001
3 78 (3.54%) Cyber Essentials
4 66 (2.99%) GDPR
5 58 (2.63%) QA
6 50 (2.27%) NIST
7 46 (2.09%) COBIT
8 43 (1.95%) Sarbanes-Oxley
9 25 (1.13%) GRC
10 22 (1.00%) PCI DSS
11 21 (0.95%) Cyber Essentials PLUS
11 21 (0.95%) NCSC
12 16 (0.73%) Data Quality
13 10 (0.45%) PMO
14 9 (0.41%) ISO 22301
15 8 (0.36%) Accessibility
15 8 (0.36%) JSP 440
16 7 (0.32%) ISO 9001
17 5 (0.23%) FINRA
18 3 (0.14%) ITGC
System Software
1 432 (19.59%) Active Directory
2 133 (6.03%) VMware Infrastructure
3 70 (3.17%) Hyper-V
4 45 (2.04%) Virtual Desktop
5 31 (1.41%) VMware ESXi
6 24 (1.09%) vSphere
7 17 (0.77%) Virtual Machines
8 13 (0.59%) Docker
9 11 (0.50%) XenApp
10 10 (0.45%) Firmware
11 9 (0.41%) Virtual Servers
12 7 (0.32%) Veritas Cluster Server
13 6 (0.27%) Terminal Services
14 4 (0.18%) VMware NSX
15 3 (0.14%) DFS Replication
15 3 (0.14%) XenDesktop
16 2 (0.091%) EMC RecoverPoint
16 2 (0.091%) pfSense
17 1 (0.045%) LXC
17 1 (0.045%) vCloud
Systems Management
1 211 (9.57%) Microsoft Intune
2 96 (4.35%) SCCM
3 63 (2.86%) Terraform
4 51 (2.31%) Ansible
5 19 (0.86%) Puppet
5 19 (0.86%) SCOM
6 18 (0.82%) Single Sign-On
7 17 (0.77%) Kubernetes
7 17 (0.77%) NetBackup
8 16 (0.73%) FortiGate
9 12 (0.54%) AirWatch
9 12 (0.54%) Progress Chef
9 12 (0.54%) WSUS
10 11 (0.50%) Grafana
10 11 (0.50%) Nessus
11 8 (0.36%) Jamf Pro
11 8 (0.36%) Nagios
11 8 (0.36%) Prometheus
11 8 (0.36%) vCenter Server
11 8 (0.36%) ZABBIX
Vendors
1 920 (41.72%) Microsoft
2 292 (13.24%) ServiceNow
3 269 (12.20%) Cisco
4 182 (8.25%) VMware
5 178 (8.07%) Oracle
6 86 (3.90%) Apple
7 84 (3.81%) Citrix
8 78 (3.54%) SAP
9 57 (2.59%) SolarWinds
10 49 (2.22%) Veeam
11 47 (2.13%) Google
12 42 (1.90%) Salesforce
13 36 (1.63%) Red Hat
14 31 (1.41%) HP
14 31 (1.41%) Meraki
15 25 (1.13%) Atlassian
16 24 (1.09%) Dell
16 24 (1.09%) Palo Alto
17 20 (0.91%) Fortinet
17 20 (0.91%) NetApp