Period
to 21 September 2020

The following table provides summary statistics for permanent job vacancies with a requirement for ITIL skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITIL over the 6 months to 21 September 2020 with a comparison to the same period in the previous 2 years.

ITIL
UK
6 months to
21 Sep 2020
Same period 2019 Same period 2018
Rank 40 26 32
Rank change year-on-year -14 +6 -4
Permanent jobs citing ITIL 2,824 9,958 11,210
As % of all permanent jobs advertised in the UK 5.71% 7.10% 6.69%
As % of the Processes & Methodologies category 6.17% 7.70% 7.29%
Number of salaries quoted 2,418 7,910 8,574
Median annual salary £50,000 £45,000 £45,000
Median salary % change year-on-year +11.11% - -
10th Percentile £28,500 £25,000 £23,500
90th Percentile £78,750 £73,750 £72,500
UK excluding London median annual salary £44,632 £42,500 £42,000
% change year-on-year +5.02% +1.19% +5.00%

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 45,760 129,361 153,876
As % of all permanent IT jobs advertised in the UK 92.55% 92.20% 91.87%
Number of salaries quoted 37,143 101,511 122,548
Median annual salary £55,000 £52,500 £50,000
Median salary % change year-on-year +4.76% +5.00% -
10th Percentile £32,750 £30,000 £29,000
90th Percentile £91,250 £86,250 £82,500
UK excluding London median annual salary £50,000 £45,000 £45,000
% change year-on-year +11.11% - +5.88%

ITIL
Job Vacancy Trend

Job postings citing ITIL as a proportion of all IT jobs advertised.

Job vacancy trend for ITIL in the UK

ITIL
Salary Trend

3-month moving average salary quoted in jobs citing ITIL.

Salary trend for ITIL in the UK

ITIL
Salary Histogram

Salary distribution for jobs citing ITIL over the 6 months to 21 September 2020.

Salary histogram for ITIL in the UK

ITIL
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL within the UK over the 6 months to 21 September 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -12 2,645 £50,000 +11.11% 401
UK excluding London -10 1,828 £44,632 +5.02% 345
London -8 923 £60,000 +11.11% 87
North of England -2 530 £41,500 +1.22% 85
South East -25 431 £50,000 +5.26% 74
Midlands -2 406 £43,000 +1.18% 74
West Midlands -3 277 £43,968 -2.29% 52
North West -6 257 £45,000 +5.88% 46
Yorkshire +4 210 £40,000 -3.03% 26
South West -16 204 £47,500 +23.38% 44
Work from Home -40 175 £49,000 -2.00% 37
East of England -8 148 £40,250 -5.29% 37
East Midlands -1 128 £42,500 +21.43% 22
Wales -6 65 £39,500 +2.60% 15
North East -8 63 £40,000 +14.29% 13
Scotland +1 61 £45,000 +12.50% 16
Northern Ireland -34 3 £47,500 +90.00% 1

For the 6 months to 21 September 2020, IT jobs citing ITIL also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ITIL.

1 953 (33.75%) Microsoft
2 920 (32.58%) Windows
3 709 (25.11%) Finance
4 672 (23.80%) Active Directory
5 631 (22.34%) VMware
6 624 (22.10%) Service Management
7 589 (20.86%) Office 365
8 583 (20.64%) Azure
9 489 (17.32%) Agile Software Development
10 451 (15.97%) Windows Server
11 423 (14.98%) Problem-Solving
12 418 (14.80%) SLA
13 404 (14.31%) Service Delivery
14 403 (14.27%) ITSM
15 398 (14.09%) VMware Infrastructure
16 370 (13.10%) Cisco
17 367 (13.00%) Degree
18 364 (12.89%) SQL
19 362 (12.82%) Change Management
20 351 (12.43%) Project Management
21 344 (12.18%) ITIL Certification
22 320 (11.33%) Linux
23 308 (10.91%) WAN
24 290 (10.27%) Firewall
25 280 (9.92%) LAN
26 277 (9.81%) Problem Management
27 274 (9.70%) AWS
28 273 (9.67%) Infrastructure Engineering
29 270 (9.56%) ITIL V3
30 265 (9.38%) Microsoft Office

ITIL
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 192 (6.80%) SharePoint
2 130 (4.60%) MS Exchange
3 125 (4.43%) IIS
4 98 (3.47%) Skype for Business
5 47 (1.66%) Confluence
5 47 (1.66%) Tomcat
6 33 (1.17%) Exchange Server 2010
7 32 (1.13%) Apache
8 28 (0.99%) WebSphere
9 26 (0.92%) Elasticsearch
10 23 (0.81%) Exchange Server 2013
10 23 (0.81%) SAS
11 19 (0.67%) Oracle Workflow
12 18 (0.64%) SharePoint 2013
13 16 (0.57%) CMS
14 12 (0.42%) OpenStack
15 7 (0.25%) JBoss
15 7 (0.25%) WebLogic
16 5 (0.18%) BizTalk Server
16 5 (0.18%) Blackberry Enterprise Server
Applications
1 265 (9.38%) Microsoft Office
2 54 (1.91%) Microsoft Excel
3 36 (1.27%) Microsoft PowerPoint
4 27 (0.96%) MS Visio
5 25 (0.89%) Microsoft Project
6 2 (0.071%) Abaqus
7 1 (0.035%) Adobe Illustrator
7 1 (0.035%) Photoshop
Business Applications
1 75 (2.66%) Remedy ITSM
2 21 (0.74%) Dynamics CRM
3 18 (0.64%) Sparx Enterprise Architect
4 16 (0.57%) SAP ERP
4 16 (0.57%) SAP GTS
5 11 (0.39%) Dynamics AX
6 9 (0.32%) Maximo
6 9 (0.32%) Oracle Applications
7 8 (0.28%) Dynamics NAV
7 8 (0.28%) Oracle EBS
8 7 (0.25%) Unit4 Business World
9 6 (0.21%) Elite 3E
10 5 (0.18%) Oracle Financials
10 5 (0.18%) SAP LE
10 5 (0.18%) SAP SD
10 5 (0.18%) Siebel CRM
10 5 (0.18%) TRIRIGA
11 4 (0.14%) Oracle Internet Expenses
11 4 (0.14%) Oracle Payables
11 4 (0.14%) Oracle Receivables
Cloud Services
1 589 (20.86%) Office 365
2 583 (20.64%) Azure
3 274 (9.70%) AWS
4 135 (4.78%) SaaS
5 94 (3.33%) PaaS
6 89 (3.15%) IaaS
7 86 (3.05%) Azure Active Directory
8 78 (2.76%) Cloud Computing
9 52 (1.84%) Power Platform
10 46 (1.63%) Dynamics 365
11 38 (1.35%) OneDrive
12 26 (0.92%) GCP
13 23 (0.81%) Mimecast
14 22 (0.78%) Amazon S3
15 20 (0.71%) Route 53
16 19 (0.67%) Amazon EC2
17 18 (0.64%) OpenShift
18 17 (0.60%) Virtual Private Cloud
19 16 (0.57%) Amazon ELB
20 15 (0.53%) AWS CloudFormation
Communications & Networking
1 308 (10.91%) WAN
2 290 (10.27%) Firewall
3 280 (9.92%) LAN
4 249 (8.82%) DNS
5 199 (7.05%) DHCP
6 190 (6.73%) VPN
7 188 (6.66%) TCP/IP
8 156 (5.52%) SAN
9 125 (4.43%) Skype
10 95 (3.36%) Network Security
11 87 (3.08%) Internet
12 75 (2.66%) Wireless
13 71 (2.51%) MPLS
14 69 (2.44%) VLAN
15 62 (2.20%) Unified Communications
16 58 (2.05%) BGP
16 58 (2.05%) VoIP
17 54 (1.91%) OSPF
18 46 (1.63%) iSCSI
19 45 (1.59%) Fibre Channel
Database & Business Intelligence
1 259 (9.17%) SQL Server
2 47 (1.66%) MySQL
3 41 (1.45%) Power BI
3 41 (1.45%) SQL Server 2012
4 38 (1.35%) Data Warehouse
5 37 (1.31%) Amazon RDS
6 35 (1.24%) DB2
7 34 (1.20%) SQL Server Integration Services
8 30 (1.06%) Big Data
8 30 (1.06%) SQL Server Reporting Services
9 29 (1.03%) Relational Database
10 24 (0.85%) Oracle Database
11 23 (0.81%) BusinessObjects
12 17 (0.60%) RDBMS
13 16 (0.57%) Crystal Reports
13 16 (0.57%) PostgreSQL
14 9 (0.32%) Hadoop
15 8 (0.28%) Oracle Database 11g
16 7 (0.25%) OLAP
17 6 (0.21%) Azure SQL Database
Development Applications
1 118 (4.18%) JIRA
2 38 (1.35%) Git (software)
3 31 (1.10%) Jenkins
4 20 (0.71%) Bitbucket
5 18 (0.64%) Selenium
6 17 (0.60%) Visual Studio
7 12 (0.42%) Team Foundation Server
7 12 (0.42%) WebDriver
8 10 (0.35%) GitLab
9 8 (0.28%) Metasploit
10 6 (0.21%) Cucumber
10 6 (0.21%) Sonatype Nexus
10 6 (0.21%) WebScarab
11 5 (0.18%) Selenium IDE
12 4 (0.14%) JMeter
12 4 (0.14%) Maven
12 4 (0.14%) Octopus Deploy
12 4 (0.14%) Oracle APEX
12 4 (0.14%) TeamCity
13 3 (0.11%) MagicDraw
General
1 709 (25.11%) Finance
2 156 (5.52%) Public Sector
3 111 (3.93%) Telecoms
4 99 (3.51%) Banking
5 93 (3.29%) Legal
6 84 (2.97%) Law
7 71 (2.51%) Manufacturing
8 64 (2.27%) Retail
9 54 (1.91%) Local Government
10 49 (1.74%) Back Office
11 37 (1.31%) Marketing
12 29 (1.03%) Advertising
12 29 (1.03%) Electronics
13 23 (0.81%) Italian Language
14 22 (0.78%) Financial Institution
15 16 (0.57%) Housing Association
16 12 (0.42%) Aerospace
16 12 (0.42%) Billing
17 11 (0.39%) Investment Banking
18 10 (0.35%) Digital Economy
Job Titles
1 526 (18.63%) Analyst
2 221 (7.83%) Infrastructure Engineer
3 200 (7.08%) IT Manager
4 177 (6.27%) Service Manager
5 170 (6.02%) Support Engineer
6 162 (5.74%) Applications Support
6 162 (5.74%) Support Analyst
7 138 (4.89%) Architect
8 126 (4.46%) Consultant
9 122 (4.32%) IT Analyst
10 106 (3.75%) IT Support
11 105 (3.72%) Service Analyst
12 104 (3.68%) Network Engineer
12 104 (3.68%) Team Leader
13 92 (3.26%) IT Engineer
14 85 (3.01%) Delivery Manager
15 83 (2.94%) Developer
16 78 (2.76%) 3rd Line Engineer
16 78 (2.76%) Administrator
17 76 (2.69%) Service Desk Analyst
Libraries, Frameworks & Software Standards
1 121 (4.28%) .NET
2 73 (2.58%) Web Services
3 70 (2.48%) HTML
4 64 (2.27%) XML
5 51 (1.81%) CSS
6 47 (1.66%) SOAP
7 46 (1.63%) LDAP
8 33 (1.17%) Middleware
9 29 (1.03%) Ajax
10 27 (0.96%) REST
11 22 (0.78%) JSON
12 18 (0.64%) .NET Framework
13 16 (0.57%) EDI
14 14 (0.50%) 802.1X
14 14 (0.50%) ASP.NET
14 14 (0.50%) XMPP
15 11 (0.39%) Flash
15 11 (0.39%) SAML
15 11 (0.39%) YAML
16 10 (0.35%) J2EE
Miscellaneous
1 238 (8.43%) Analytical Skills
2 214 (7.58%) Data Centre
3 203 (7.19%) Management Information System
4 122 (4.32%) Self-Motivation
5 77 (2.73%) Public Cloud
6 60 (2.12%) CMDB
7 53 (1.88%) User Experience
8 45 (1.59%) Virtual Team
9 40 (1.42%) Clustering
9 40 (1.42%) Private Cloud
10 36 (1.27%) Video Conferencing
11 33 (1.17%) Mobile App
12 31 (1.10%) Enterprise Software
12 31 (1.10%) Replication
13 30 (1.06%) Security Operations Centre
14 29 (1.03%) PKI
15 25 (0.89%) Driving Licence
16 24 (0.85%) iPhone
16 24 (0.85%) Reinsurance
17 21 (0.74%) Hybrid Cloud
Operating Systems
1 920 (32.58%) Windows
2 451 (15.97%) Windows Server
3 320 (11.33%) Linux
4 253 (8.96%) Windows 10
5 157 (5.56%) Windows Server 2012
6 142 (5.03%) Windows Server 2016
7 117 (4.14%) Windows Server 2008
8 112 (3.97%) Unix
9 99 (3.51%) Windows 7
10 51 (1.81%) Android
11 45 (1.59%) Red Hat Enterprise Linux
11 45 (1.59%) Windows Server 2019
12 33 (1.17%) Apple iOS
13 29 (1.03%) Windows 8
14 25 (0.89%) Solaris
15 22 (0.78%) Mac OS X
16 19 (0.67%) Windows Server 2003
17 18 (0.64%) CentOS
18 12 (0.42%) Mac OS
19 10 (0.35%) Oracle Linux
Processes & Methodologies
1 624 (22.10%) Service Management
2 489 (17.32%) Agile Software Development
3 423 (14.98%) Problem-Solving
4 404 (14.31%) Service Delivery
5 403 (14.27%) ITSM
6 362 (12.82%) Change Management
7 351 (12.43%) Project Management
8 277 (9.81%) Problem Management
9 273 (9.67%) Infrastructure Engineering
10 270 (9.56%) ITIL V3
11 252 (8.92%) DevOps
12 238 (8.43%) Cybersecurity
13 236 (8.36%) Incident Management
14 233 (8.25%) Stakeholder Management
15 231 (8.18%) Mentoring
16 228 (8.07%) Information Security
17 209 (7.40%) PRINCE2
18 205 (7.26%) Project Delivery
19 192 (6.80%) Continuous Improvement
20 139 (4.92%) Configuration Management
Programming Languages
1 364 (12.89%) SQL
2 263 (9.31%) PowerShell
3 100 (3.54%) Java
4 86 (3.05%) Python
5 80 (2.83%) JavaScript
6 59 (2.09%) C#
7 55 (1.95%) T-SQL
8 43 (1.52%) Bash Shell
9 40 (1.42%) C
10 31 (1.10%) Shell Script
11 27 (0.96%) Perl
12 15 (0.53%) PHP
13 13 (0.46%) PL/SQL
14 11 (0.39%) Ruby
15 10 (0.35%) VB
15 10 (0.35%) VBScript
16 7 (0.25%) R
17 6 (0.21%) VBA
18 5 (0.18%) XPath
19 4 (0.14%) Korn
Qualifications
1 367 (13.00%) Degree
2 344 (12.18%) ITIL Certification
3 226 (8.00%) Microsoft Certification
3 226 (8.00%) Security Cleared
4 212 (7.51%) Cisco Certification
5 185 (6.55%) SC Cleared
6 151 (5.35%) CCNA
7 131 (4.64%) CISSP
8 115 (4.07%) MCSE
9 107 (3.79%) CCNP
9 107 (3.79%) MCSA
10 72 (2.55%) MCP
11 71 (2.51%) ITIL Foundation Certificate
12 61 (2.16%) DV Cleared
13 56 (1.98%) CISM
14 40 (1.42%) PMP
15 33 (1.17%) CISA
15 33 (1.17%) CompTIA Security+
15 33 (1.17%) Server+ Certification
16 32 (1.13%) PMI Certification
Quality Assurance & Compliance
1 418 (14.80%) SLA
2 165 (5.84%) ISO/IEC 27001
3 109 (3.86%) COBIT
4 99 (3.51%) NIST
5 91 (3.22%) GDPR
6 63 (2.23%) QA
7 55 (1.95%) Sarbanes-Oxley
8 44 (1.56%) PCI DSS
9 22 (0.78%) PMO
10 20 (0.71%) Cyber Essentials
11 19 (0.67%) ISO 31000
12 17 (0.60%) ISO/IEC 20000
13 16 (0.57%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
14 12 (0.42%) ISO 9001
15 10 (0.35%) Data Quality
16 7 (0.25%) COSO
17 4 (0.14%) AICPA
18 3 (0.11%) GxP
19 2 (0.071%) Cyber Essentials PLUS
19 2 (0.071%) ISO 9000
System Software
1 672 (23.80%) Active Directory
2 398 (14.09%) VMware Infrastructure
3 221 (7.83%) Hyper-V
4 86 (3.05%) vSphere
5 72 (2.55%) VMware ESXi
6 63 (2.23%) Virtual Machines
7 52 (1.84%) XenApp
8 44 (1.56%) Docker
9 36 (1.27%) Virtual Desktop
10 29 (1.03%) Virtual Servers
10 29 (1.03%) XenDesktop
11 22 (0.78%) Terminal Server
12 17 (0.60%) Firmware
13 12 (0.42%) Microsoft Virtual Server
14 10 (0.35%) Microsoft App-V
14 10 (0.35%) VMware NSX
15 8 (0.28%) NFS
15 8 (0.28%) VMware Server
16 5 (0.18%) Citrix Hypervisor
17 3 (0.11%) Ceph
Systems Management
1 232 (8.22%) SCCM
2 84 (2.97%) Microsoft Intune
3 69 (2.44%) SCOM
4 66 (2.34%) Ansible
5 52 (1.84%) Kubernetes
6 49 (1.74%) Puppet
7 35 (1.24%) SCVMM
8 33 (1.17%) WSUS
9 28 (0.99%) Terraform
10 25 (0.89%) Opscode Chef
11 23 (0.81%) Nagios
12 22 (0.78%) Single Sign-On
13 19 (0.67%) HP UCMDB
14 14 (0.50%) Backup Exec
14 14 (0.50%) Nessus
14 14 (0.50%) QRadar
15 13 (0.46%) Cisco CUCM
15 13 (0.46%) Tivoli
16 12 (0.42%) PowerCLI
16 12 (0.42%) vCenter Server
Vendors
1 953 (33.75%) Microsoft
2 631 (22.34%) VMware
3 370 (13.10%) Cisco
4 256 (9.07%) Citrix
5 223 (7.90%) ServiceNow
6 150 (5.31%) Oracle
7 143 (5.06%) HP
8 99 (3.51%) Remedy
9 96 (3.40%) SAP
10 87 (3.08%) IBM
11 85 (3.01%) CheckPoint
12 55 (1.95%) Red Hat
13 49 (1.74%) Dell
13 49 (1.74%) EMC
14 47 (1.66%) Veeam
15 46 (1.63%) F5
16 44 (1.56%) Palo Alto
17 43 (1.52%) SolarWinds
18 42 (1.49%) Meraki
18 42 (1.49%) NetApp