Period
to 20 November 2017

The following table provides summary statistics for permanent job vacancies with a requirement for ITIL skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITIL over the 6 months to 20 November 2017 with a comparison to the same period in the previous 2 years.

IT Infrastructure Library (ITIL)
UK
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 27 19 23
Rank change year-on-year -8 +4 -2
Permanent jobs citing ITIL 12867 15803 17354
As % of all permanent IT jobs advertised in the UK 7.16% 8.45% 7.94%
As % of the Processes & Methodologies category 7.96% 9.45% 8.94%
Number of salaries quoted 9861 12687 14159
UK median annual salary £44,705 £43,700 £45,000
Median salary % change year-on-year +2.30% -2.89% +5.88%
10th Percentile £25,000 £25,000 £24,950
90th Percentile £72,500 £71,250 £71,250
UK excluding London median annual salary £40,000 £41,500 £40,000
% change year-on-year -3.61% +3.75% +1.27%

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 161665 167144 194190
As % of all permanent IT jobs advertised in the UK 89.93% 89.36% 88.79%
Number of salaries quoted 127669 138904 159942
UK median annual salary £50,000 £49,500 £47,500
Median salary % change year-on-year +1.01% +4.21% +5.56%
10th Percentile £28,750 £28,000 £27,500
90th Percentile £80,000 £78,750 £77,500
UK excluding London median annual salary £44,000 £42,500 £42,500
% change year-on-year +3.53% - +6.25%

ITIL
Job Vacancy Trend

Job postings citing ITIL as a percentage of all IT jobs advertised.

Job vacancy trend for ITIL in the UK

ITIL
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITIL.

Salary trend for ITIL in the UK

ITIL
Salary Histogram

The salary distribution of IT jobs citing ITIL over the 6 months to 20 November 2017.

Salary histogram for ITIL in the UK

ITIL
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL within the UK over the 6 months to 20 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -8 12013 £45,000 +2.27% 621
UK excluding London -5 8066 £40,000 -3.61% 478
London -16 4515 £50,500 +1.00% 182
South East -9 2180 £42,500 -5.56% 128
North of England -3 2110 £37,500 -6.25% 118
Midlands -3 1478 £40,000 -5.88% 88
North West -4 1088 £39,000 -2.50% 58
West Midlands -1 1044 £42,500 - 58
Yorkshire -2 870 £37,500 -1.32% 47
South West -10 857 £38,913 +3.77% 42
East of England -14 842 £45,000 +4.71% 63
East Midlands -4 432 £36,500 -14.12% 30
Scotland +1 370 £45,000 +3.45% 26
Wales +5 268 £31,500 +3.28% 12
North East -6 156 £36,250 -14.71% 13
Northern Ireland -31 25 £37,500 -6.25% 1
Channel Islands +4 5 £59,000 +7.27%

For the 6 months to 20 November 2017, IT jobs citing ITIL also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for ITIL.

1 4855 (37.73%) Windows
2 4203 (32.66%) Microsoft
3 3144 (24.43%) Active Directory
4 3067 (23.84%) Finance
5 2656 (20.64%) Service Management
6 2337 (18.16%) VMware
7 2172 (16.88%) Windows Server
8 2095 (16.28%) SQL
9 2021 (15.71%) Service Delivery
10 1808 (14.05%) Cisco
11 1723 (13.39%) Agile Software Development
12 1694 (13.17%) SLA
13 1656 (12.87%) Project Management
14 1633 (12.69%) Linux
15 1627 (12.64%) Firewall
16 1579 (12.27%) Change Management
17 1541 (11.98%) Office 365
18 1524 (11.84%) Microsoft Office
19 1494 (11.61%) SQL Server
20 1430 (11.11%) VMware Infrastructure
21 1416 (11.00%) Degree
21 1416 (11.00%) ITIL Certification
22 1378 (10.71%) Microsoft Certification
23 1358 (10.55%) Problem Management
24 1350 (10.49%) PRINCE2
25 1323 (10.28%) Analytical Skills
26 1317 (10.24%) ITSM
27 1307 (10.16%) ITIL V3
28 1285 (9.99%) Citrix
29 1247 (9.69%) MS Exchange

ITIL
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1247 (9.69%) MS Exchange
2 753 (5.85%) SharePoint
3 599 (4.66%) Exchange Server 2010
4 474 (3.68%) Skype for Business
5 457 (3.55%) IIS
6 281 (2.18%) Exchange Server 2013
7 150 (1.17%) Apache
8 129 (1.00%) BizTalk Server
9 111 (0.86%) Exchange Server 2007
10 106 (0.82%) Tomcat
11 98 (0.76%) SharePoint 2013
12 89 (0.69%) SharePoint 2010
13 88 (0.68%) CMS
14 84 (0.65%) Confluence
15 80 (0.62%) WebSphere
16 76 (0.59%) Blackberry Enterprise Server
17 72 (0.56%) JBoss
18 63 (0.49%) Exchange Server 2003
19 56 (0.44%) IBM Notes
20 54 (0.42%) WebLogic
Applications
1 1524 (11.84%) Microsoft Office
2 368 (2.86%) Microsoft Excel
3 213 (1.66%) Microsoft PowerPoint
4 139 (1.08%) MS Visio
5 105 (0.82%) Microsoft Project
6 35 (0.27%) Spreadsheet
7 14 (0.11%) Adobe Creative Suite
8 6 (0.047%) Acrobat
9 5 (0.039%) Camtasia
9 5 (0.039%) Maya
10 4 (0.031%) EngageOne
10 4 (0.031%) InfoPath
11 3 (0.023%) AutoCAD
12 2 (0.016%) Adobe Captivate
12 2 (0.016%) Adobe Illustrator
12 2 (0.016%) Photoshop
13 1 (0.008%) InDesign
13 1 (0.008%) MicroStation
13 1 (0.008%) ProjectWise
13 1 (0.008%) Revit
Business Applications
1 184 (1.43%) Remedy ITSM
2 145 (1.13%) Dynamics CRM
3 68 (0.53%) ION MarketView
4 65 (0.51%) Oracle EBS
5 63 (0.49%) Actimize
6 54 (0.42%) Oracle EBS R12
7 52 (0.40%) Dynamics AX
8 40 (0.31%) Dynamics NAV
9 34 (0.26%) Oracle 11i
10 32 (0.25%) assyst
11 30 (0.23%) SAP FI
12 24 (0.19%) SAP CO
12 24 (0.19%) SAP FI/CO
13 23 (0.18%) Oracle Payroll
14 21 (0.16%) SAP BPC
14 21 (0.16%) SAP EWM
15 20 (0.16%) Oracle HRMS
16 19 (0.15%) Oracle Financials
16 19 (0.15%) SAP CRM
17 18 (0.14%) Oracle ERP
Cloud Services
1 1541 (11.98%) Office 365
2 1156 (8.98%) Microsoft Azure
3 808 (6.28%) Amazon AWS
4 306 (2.38%) IaaS
5 296 (2.30%) SaaS
6 183 (1.42%) PaaS
7 152 (1.18%) Cloud Computing
8 99 (0.77%) Mimecast
9 70 (0.54%) Azure Active Directory
10 66 (0.51%) G Suite
11 59 (0.46%) AWS CloudFormation
12 55 (0.43%) OneDrive
13 35 (0.27%) Amazon EC2
13 35 (0.27%) Google Cloud Platform
14 32 (0.25%) Virtual Private Cloud
15 29 (0.23%) Amazon S3
16 24 (0.19%) Dynamics 365
16 24 (0.19%) GitHub
17 21 (0.16%) Yammer
18 19 (0.15%) OpenShift
Communications & Networking
1 1627 (12.64%) Firewall
2 1105 (8.59%) WAN
3 1041 (8.09%) LAN
4 926 (7.20%) DNS
5 841 (6.54%) TCP/IP
6 709 (5.51%) SAN
7 700 (5.44%) DHCP
8 629 (4.89%) VPN
9 484 (3.76%) VoIP
10 431 (3.35%) Skype
11 415 (3.23%) Wireless
12 412 (3.20%) Network Security
13 356 (2.77%) Internet
14 312 (2.42%) Cisco ASA
15 301 (2.34%) MPLS
16 289 (2.25%) VLAN
17 223 (1.73%) Unified Communications
18 207 (1.61%) OSPF
19 187 (1.45%) BGP
20 180 (1.40%) Wi-Fi
Database & Business Intelligence
1 1494 (11.61%) SQL Server
2 248 (1.93%) SQL Server Integration Services
3 218 (1.69%) MySQL
4 205 (1.59%) SQL Server Reporting Services
5 197 (1.53%) SQL Server 2008
6 178 (1.38%) Oracle Database
7 165 (1.28%) SQL Server 2012
8 163 (1.27%) SQL Server 2014
9 141 (1.10%) Relational Database
10 114 (0.89%) Data Warehouse
11 99 (0.77%) Big Data
12 79 (0.61%) MongoDB
13 72 (0.56%) SQL Server Analysis Services
14 70 (0.54%) Power BI
15 68 (0.53%) PostgreSQL
15 68 (0.53%) SQL Server 2005
16 65 (0.51%) RDBMS
17 62 (0.48%) BusinessObjects
18 61 (0.47%) Hadoop
19 60 (0.47%) NoSQL
Development Applications
1 250 (1.94%) JIRA
2 167 (1.30%) Team Foundation Server
3 162 (1.26%) Jenkins
4 124 (0.96%) Git (software)
5 77 (0.60%) Visual Studio
6 69 (0.54%) Subversion
7 63 (0.49%) TeamCity
8 62 (0.48%) Selenium
9 52 (0.40%) Atlassian Bamboo
10 34 (0.26%) Maven
11 31 (0.24%) MSI
11 31 (0.24%) Octopus Deploy
12 29 (0.23%) Oracle Forms
13 27 (0.21%) Sonatype Nexus
14 26 (0.20%) Bitbucket
14 26 (0.20%) Rational DOORS
15 23 (0.18%) Cucumber
15 23 (0.18%) NuGet
16 22 (0.17%) Jasmine
16 22 (0.17%) Talend Open Studio
General
1 3067 (23.84%) Finance
2 929 (7.22%) Banking
3 506 (3.93%) Retail
4 455 (3.54%) Telecoms
5 449 (3.49%) Investment Banking
6 445 (3.46%) Legal
7 355 (2.76%) Retail Banking
8 281 (2.18%) Law
9 264 (2.05%) Manufacturing
10 167 (1.30%) Back Office
11 157 (1.22%) Marketing
12 142 (1.10%) Advertising
13 126 (0.98%) Front Office
14 120 (0.93%) Financial Institution
15 100 (0.78%) Billing
16 81 (0.63%) Publishing
17 75 (0.58%) Games
17 75 (0.58%) German Language
18 58 (0.45%) French Language
19 56 (0.44%) Local Government
Job Titles
1 2930 (22.77%) Analyst
2 1117 (8.68%) Support Analyst
3 1097 (8.53%) Service Manager
4 914 (7.10%) Support Engineer
5 793 (6.16%) Service Analyst
6 759 (5.90%) IT Manager
7 729 (5.67%) Applications Support
8 690 (5.36%) Infrastructure Engineer
9 663 (5.15%) IT Support
10 578 (4.49%) Service Desk Analyst
11 577 (4.48%) Consultant
12 512 (3.98%) Architect
12 512 (3.98%) IT Analyst
13 477 (3.71%) Project Manager
14 468 (3.64%) 2nd Line Support
15 466 (3.62%) Network Engineer
16 456 (3.54%) IT Engineer
17 455 (3.54%) Administrator
18 450 (3.50%) Delivery Manager
19 428 (3.33%) Team Leader
Libraries, Frameworks & Software Standards
1 569 (4.42%) .NET
2 513 (3.99%) Web Services
3 349 (2.71%) HTML
4 266 (2.07%) XML
5 228 (1.77%) CSS
6 203 (1.58%) Middleware
7 180 (1.40%) ASP.NET
8 128 (0.99%) SOAP
9 112 (0.87%) JSON
10 111 (0.86%) .NET Framework
11 108 (0.84%) AngularJS
12 95 (0.74%) REST
13 85 (0.66%) Ajax
14 76 (0.59%) jQuery
15 75 (0.58%) Entity Framework
16 73 (0.57%) J2EE
17 69 (0.54%) ASP.NET MVC
17 69 (0.54%) WCF
18 68 (0.53%) HTML5
19 65 (0.51%) RESTful
Miscellaneous
1 1323 (10.28%) Analytical Skills
2 1179 (9.16%) Data Centre
3 793 (6.16%) Management Information System
4 407 (3.16%) Computer Science
5 321 (2.49%) User Experience
6 287 (2.23%) Driving Licence
7 279 (2.17%) Blackberry
8 239 (1.86%) Clustering
9 206 (1.60%) Public Cloud
10 184 (1.43%) Replication
10 184 (1.43%) Virtual Team
11 182 (1.41%) CMDB
12 179 (1.39%) Enterprise Software
13 171 (1.33%) Foreign Exchange (FX)
14 148 (1.15%) Video Conferencing
15 117 (0.91%) iPad
16 107 (0.83%) Data Protection Act
17 103 (0.80%) Fintech
18 102 (0.79%) Equities
19 101 (0.78%) iPhone
Operating Systems
1 4855 (37.73%) Windows
2 2172 (16.88%) Windows Server
3 1633 (12.69%) Linux
4 1188 (9.23%) Windows 7
5 1060 (8.24%) Windows Server 2012
6 1057 (8.21%) Windows Server 2008
7 896 (6.96%) Unix
8 759 (5.90%) Windows 10
9 366 (2.84%) Red Hat Enterprise Linux
10 362 (2.81%) Windows 8
11 318 (2.47%) Windows Server 2003
12 272 (2.11%) Apple iOS
13 267 (2.08%) Android
14 242 (1.88%) Mac OS X
15 177 (1.38%) Windows XP
16 135 (1.05%) CentOS
17 114 (0.89%) Solaris
18 80 (0.62%) Mac OS
19 79 (0.61%) AIX
20 57 (0.44%) Ubuntu
Processes & Methodologies
1 2656 (20.64%) Service Management
2 2021 (15.71%) Service Delivery
3 1723 (13.39%) Agile Software Development
4 1656 (12.87%) Project Management
5 1579 (12.27%) Change Management
6 1358 (10.55%) Problem Management
7 1350 (10.49%) PRINCE2
8 1317 (10.24%) ITSM
9 1307 (10.16%) ITIL V3
10 1071 (8.32%) Incident Management
11 993 (7.72%) Stakeholder Management
12 922 (7.17%) Continuous Improvement
13 764 (5.94%) Information Security
14 672 (5.22%) Configuration Management
15 666 (5.18%) Mentoring
16 623 (4.84%) Disaster Recovery
17 622 (4.83%) Asset Management
18 597 (4.64%) DevOps
19 587 (4.56%) Root Cause Analysis
20 581 (4.52%) Release Management
Programming Languages
1 2095 (16.28%) SQL
2 878 (6.82%) PowerShell
3 602 (4.68%) Java
4 390 (3.03%) JavaScript
5 344 (2.67%) C#
6 327 (2.54%) Python
7 234 (1.82%) T-SQL
8 228 (1.77%) Shell Script
9 212 (1.65%) C
10 203 (1.58%) Bash Shell
11 200 (1.55%) Perl
12 185 (1.44%) PL/SQL
13 147 (1.14%) VBScript
14 126 (0.98%) PHP
15 121 (0.94%) Ruby
16 107 (0.83%) VB
17 75 (0.58%) C++
18 62 (0.48%) VB.NET
19 41 (0.32%) ABAP
20 33 (0.26%) VBA
Qualifications
1 1416 (11.00%) Degree
1 1416 (11.00%) ITIL Certification
2 1378 (10.71%) Microsoft Certification
3 1055 (8.20%) Cisco Certification
4 1020 (7.93%) Security Cleared
5 858 (6.67%) MCSE
6 760 (5.91%) CCNA
7 661 (5.14%) SC Cleared
8 560 (4.35%) CISSP
9 540 (4.20%) CCNP
10 447 (3.47%) MCSA
11 443 (3.44%) MCP
12 362 (2.81%) ITIL Foundation Certificate
13 290 (2.25%) DV Cleared
14 289 (2.25%) CISM
15 229 (1.78%) MCITP
16 222 (1.73%) Computer Science Degree
17 170 (1.32%) Citrix Certification
18 167 (1.30%) CCIE
19 159 (1.24%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 1694 (13.17%) SLA
2 647 (5.03%) ISO/IEC 27001
3 301 (2.34%) QA
4 279 (2.17%) COBIT
4 279 (2.17%) PCI DSS
5 158 (1.23%) ISO/IEC 20000
5 158 (1.23%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
6 132 (1.03%) ISO 9001
7 129 (1.00%) PMO
8 128 (0.99%) GDPR
9 66 (0.51%) Data Quality
10 59 (0.46%) Sarbanes-Oxley
11 46 (0.36%) Cyber Essentials
12 32 (0.25%) ISO/IEC 27005
13 31 (0.24%) ISO 22301
14 27 (0.21%) SEPA
15 22 (0.17%) COSO
15 22 (0.17%) ISO 9000
16 17 (0.13%) PMBOK
17 14 (0.11%) GPG13
System Software
1 3144 (24.43%) Active Directory
2 1430 (11.11%) VMware Infrastructure
3 838 (6.51%) Hyper-V
4 407 (3.16%) XenApp
5 310 (2.41%) VMware ESXi
6 302 (2.35%) vSphere
7 250 (1.94%) XenDesktop
8 155 (1.20%) Docker
9 142 (1.10%) Virtual Machines
10 128 (0.99%) Virtual Desktop
11 94 (0.73%) Microsoft App-V
12 91 (0.71%) Virtual Servers
13 84 (0.65%) Terminal Services
14 73 (0.57%) VirtualBox
15 40 (0.31%) XenServer
16 39 (0.30%) BitLocker
17 37 (0.29%) Firmware
17 37 (0.29%) Microsoft Virtual Server
18 36 (0.28%) Oracle RAC
19 32 (0.25%) NFS
Systems Management
1 917 (7.13%) SCCM
2 353 (2.74%) SCOM
3 330 (2.56%) Puppet
4 257 (2.00%) Ansible
5 246 (1.91%) Opscode Chef
6 162 (1.26%) Nagios
7 147 (1.14%) AirWatch
8 134 (1.04%) WSUS
9 108 (0.84%) vCenter Server
10 89 (0.69%) Cisco CUCM
11 82 (0.64%) Backup Exec
12 73 (0.57%) Terraform
13 71 (0.55%) NetBackup
14 63 (0.49%) Microsoft Clustering
15 61 (0.47%) Tivoli
16 60 (0.47%) Microsoft Intune
17 57 (0.44%) Tivoli Storage Manager
18 53 (0.41%) Norton AntiVirus
19 52 (0.40%) SCVMM
19 52 (0.40%) Systems Management Server (SMS)
Vendors
1 4203 (32.66%) Microsoft
2 2337 (18.16%) VMware
3 1808 (14.05%) Cisco
4 1285 (9.99%) Citrix
5 866 (6.73%) Oracle
6 654 (5.08%) HP
7 542 (4.21%) ServiceNow
8 429 (3.33%) SAP
9 384 (2.98%) Red Hat
10 359 (2.79%) CheckPoint
11 328 (2.55%) F5
12 322 (2.50%) SolarWinds
13 315 (2.45%) Remedy
14 314 (2.44%) Apple
15 297 (2.31%) Juniper
16 252 (1.96%) NetApp
17 247 (1.92%) IBM
18 222 (1.73%) Dell
19 210 (1.63%) Palo Alto
20 206 (1.60%) Avaya