Period
to 18 September 2019

The following table provides summary statistics for permanent job vacancies with a requirement for ITIL skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITIL over the 6 months to 18 September 2019 with a comparison to the same period in the previous 2 years.

IT Infrastructure Library (ITIL)
UK
6 months to
18 Sep 2019
Same period 2018 Same period 2017
Rank 26 32 28
Rank change year-on-year +6 -4 -8
Permanent jobs citing ITIL 10,024 11,255 13,017
As % of all permanent IT jobs advertised in the UK 7.08% 6.71% 7.38%
As % of the Processes & Methodologies category 7.69% 7.31% 8.00%
Number of salaries quoted 7,584 8,398 9,970
UK median annual salary £45,000 £45,000 £45,000
10th Percentile £25,000 £23,500 £25,000
90th Percentile £73,750 £72,500 £72,500
UK excluding London median annual salary £42,500 £42,000 £40,000
% change year-on-year +1.19% +5.00% -2.44%

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 130,407 153,946 162,809
As % of all permanent IT jobs advertised in the UK 92.10% 91.77% 92.31%
Number of salaries quoted 102,344 122,604 128,581
UK median annual salary £52,500 £50,000 £50,000
Median salary % change year-on-year +5.00% - +4.17%
10th Percentile £30,000 £29,000 £28,000
90th Percentile £86,250 £82,500 £80,000
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

ITIL
Job Vacancy Trend

Job postings citing ITIL as a percentage of all IT jobs advertised.

Job vacancy trend for ITIL in the UK

ITIL
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITIL.

Salary trend for ITIL in the UK

ITIL
Salary Histogram

The salary distribution of IT jobs citing ITIL over the 6 months to 18 September 2019.

Salary histogram for ITIL in the UK

ITIL
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL within the UK over the 6 months to 18 September 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +6 9,362 £45,000 - 1,209
UK excluding London +4 6,905 £42,500 +1.19% 996
London 0 2,869 £52,750 +5.50% 288
South East +8 2,243 £46,000 +2.22% 288
North of England +4 1,536 £40,000 +6.67% 233
Midlands 0 1,175 £42,500 +2.41% 178
South West 0 809 £38,500 -3.75% 129
West Midlands 0 790 £44,000 +3.53% 106
North West 0 770 £42,500 +8.97% 114
East of England +5 682 £42,500 -7.61% 93
Yorkshire -5 599 £40,000 +14.29% 93
East Midlands +8 383 £35,000 -6.67% 72
Scotland -24 216 £40,000 +5.26% 41
Wales +3 180 £38,500 -3.75% 28
North East +25 166 £36,404 +4.01% 26
Northern Ireland +23 83 £25,000 +19.05% 6
Isle of Man +5 5 £49,000 -

For the 6 months to 18 September 2019, IT jobs citing ITIL also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ITIL.

1 3,678 (36.69%) Windows
2 3,481 (34.73%) Microsoft
3 2,561 (25.55%) Active Directory
4 2,349 (23.43%) Service Management
5 1,914 (19.09%) Finance
6 1,816 (18.12%) Office 365
7 1,774 (17.70%) Service Delivery
8 1,732 (17.28%) VMware
9 1,645 (16.41%) Azure
10 1,603 (15.99%) Windows Server
11 1,586 (15.82%) Agile Software Development
12 1,520 (15.16%) SLA
13 1,502 (14.98%) Problem-Solving
14 1,437 (14.34%) SQL
15 1,375 (13.72%) Cisco
16 1,351 (13.48%) Degree
17 1,224 (12.21%) ITSM
18 1,222 (12.19%) Change Management
19 1,206 (12.03%) Project Management
20 1,194 (11.91%) Linux
21 1,188 (11.85%) Firewall
22 1,151 (11.48%) VMware Infrastructure
23 1,141 (11.38%) Citrix
24 1,136 (11.33%) Windows 10
25 1,115 (11.12%) Microsoft Office
26 1,012 (10.10%) ITIL V3
27 1,011 (10.09%) ITIL Certification
28 1,005 (10.03%) Microsoft Certification
29 998 (9.96%) DNS
30 985 (9.83%) Analytical Skills

ITIL
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 707 (7.05%) MS Exchange
2 546 (5.45%) SharePoint
3 297 (2.96%) Skype for Business
4 286 (2.85%) IIS
5 221 (2.20%) Exchange Server 2013
6 194 (1.94%) Confluence
7 186 (1.86%) Exchange Server 2010
8 134 (1.34%) Apache
9 110 (1.10%) Tomcat
10 90 (0.90%) Exchange Server 2007
11 63 (0.63%) IBM Notes
12 59 (0.59%) BizTalk Server
13 56 (0.56%) CMS
14 45 (0.45%) Blackberry Enterprise Server
15 44 (0.44%) WebSphere
16 39 (0.39%) SharePoint 2010
17 27 (0.27%) SAS
18 26 (0.26%) SharePoint 2013
19 19 (0.19%) Elasticsearch
20 18 (0.18%) SharePoint Server
Applications
1 1,115 (11.12%) Microsoft Office
2 362 (3.61%) Microsoft Excel
3 170 (1.70%) Microsoft PowerPoint
4 129 (1.29%) MS Visio
5 93 (0.93%) Microsoft Project
6 19 (0.19%) Acrobat
7 15 (0.15%) CATIA
8 11 (0.11%) InfoPath
9 8 (0.080%) Spreadsheet
10 3 (0.030%) Abaqus
11 2 (0.020%) 3ds Max
11 2 (0.020%) Adobe Creative Suite
11 2 (0.020%) AutoCAD
11 2 (0.020%) MicroStation
11 2 (0.020%) SPSS
12 1 (0.010%) Adobe Premiere
12 1 (0.010%) Revit
12 1 (0.010%) Windchill
Business Applications
1 113 (1.13%) Dynamics CRM
1 113 (1.13%) Remedy ITSM
2 56 (0.56%) Dynamics AX
3 46 (0.46%) Sparx Enterprise Architect
4 31 (0.31%) Oracle EBS
5 30 (0.30%) Elite 3E
6 24 (0.24%) SAP SD
7 20 (0.20%) SAP Oil and Gas
8 19 (0.19%) Dynamics NAV
9 17 (0.17%) Dynamics GP
10 14 (0.14%) Carpe Diem
10 14 (0.14%) Salesforce.com CRM
11 13 (0.13%) SAP MM
11 13 (0.13%) SAP S/4HANA
12 11 (0.11%) SAP ERP
12 11 (0.11%) Workfront
13 10 (0.100%) Oracle ERP
13 10 (0.100%) Oracle Financials
14 9 (0.090%) assyst
14 9 (0.090%) SimCorp Dimension
Cloud Services
1 1,816 (18.12%) Office 365
2 1,645 (16.41%) Azure
3 865 (8.63%) AWS
4 274 (2.73%) SaaS
5 235 (2.34%) Azure Active Directory
6 210 (2.09%) IaaS
7 170 (1.70%) PaaS
8 119 (1.19%) Power Platform
9 94 (0.94%) Cloud Computing
10 89 (0.89%) OneDrive
11 83 (0.83%) AWS CloudFormation
12 73 (0.73%) Dynamics 365
13 70 (0.70%) GCP
14 51 (0.51%) Azure Stack
15 48 (0.48%) Mimecast
16 28 (0.28%) Amazon EC2
17 27 (0.27%) OpenShift
17 27 (0.27%) Slack
18 26 (0.26%) Amazon ECS
18 26 (0.26%) Amazon S3
Communications & Networking
1 1,188 (11.85%) Firewall
2 998 (9.96%) DNS
3 929 (9.27%) WAN
4 909 (9.07%) LAN
5 835 (8.33%) DHCP
6 669 (6.67%) TCP/IP
7 436 (4.35%) VPN
8 431 (4.30%) Wireless
9 425 (4.24%) SAN
10 407 (4.06%) VoIP
11 367 (3.66%) Skype
12 358 (3.57%) Internet
13 337 (3.36%) Network Security
14 219 (2.18%) MPLS
15 186 (1.86%) Wi-Fi
16 183 (1.83%) VLAN
17 173 (1.73%) Cisco ASA
18 140 (1.40%) OSPF
19 136 (1.36%) NetScaler
20 127 (1.27%) BGP
Database & Business Intelligence
1 873 (8.71%) SQL Server
2 162 (1.62%) SQL Server Integration Services
2 162 (1.62%) SQL Server Reporting Services
3 131 (1.31%) Data Warehouse
4 125 (1.25%) SQL Server 2012
5 112 (1.12%) Power BI
6 110 (1.10%) Big Data
7 109 (1.09%) Relational Database
8 102 (1.02%) SQL Server Analysis Services
9 86 (0.86%) MySQL
10 77 (0.77%) SQL Server 2008
11 74 (0.74%) DB2
12 73 (0.73%) Oracle Database
13 72 (0.72%) PostgreSQL
14 62 (0.62%) SQL Server 2016
15 60 (0.60%) MongoDB
15 60 (0.60%) Oracle Reports
16 48 (0.48%) Azure SQL Database
17 44 (0.44%) BusinessObjects
18 43 (0.43%) SQL Server 2005
Development Applications
1 359 (3.58%) JIRA
2 115 (1.15%) Visual Studio
3 109 (1.09%) Jenkins
4 102 (1.02%) Git (software)
5 74 (0.74%) MSI
6 69 (0.69%) Bitbucket
7 67 (0.67%) Atlassian Bamboo
8 47 (0.47%) Team Foundation Server
9 41 (0.41%) TestRail
9 41 (0.41%) Zephyr
10 38 (0.38%) Selenium
11 36 (0.36%) TeamCity
12 33 (0.33%) Octopus Deploy
13 26 (0.26%) VSS/SourceSafe
14 25 (0.25%) Bitbucket Server
14 25 (0.25%) EasyMock
14 25 (0.25%) JMeter
14 25 (0.25%) JUnit
15 23 (0.23%) Subversion
16 22 (0.22%) Visual Studio Team System
General
1 1,914 (19.09%) Finance
2 573 (5.72%) Public Sector
3 482 (4.81%) Telecoms
4 465 (4.64%) Retail
5 327 (3.26%) Legal
6 313 (3.12%) Banking
7 302 (3.01%) Law
8 229 (2.28%) Manufacturing
9 163 (1.63%) Marketing
10 156 (1.56%) Back Office
11 91 (0.91%) Advertising
12 75 (0.75%) Aerospace
13 69 (0.69%) Local Government
14 65 (0.65%) Electronics
15 61 (0.61%) Billing
16 53 (0.53%) Publishing
17 51 (0.51%) Automotive
18 50 (0.50%) Police
19 49 (0.49%) Pharmaceutical
20 42 (0.42%) Financial Institution
Job Titles
1 2,138 (21.33%) Analyst
2 841 (8.39%) Service Manager
3 811 (8.09%) Service Analyst
4 766 (7.64%) Support Analyst
5 765 (7.63%) Support Engineer
6 680 (6.78%) Infrastructure Engineer
7 613 (6.12%) Service Desk Analyst
8 597 (5.96%) IT Manager
9 503 (5.02%) Consultant
10 498 (4.97%) Applications Support
10 498 (4.97%) IT Support
11 493 (4.92%) Architect
12 469 (4.68%) Delivery Manager
13 421 (4.20%) IT Analyst
14 411 (4.10%) Service Delivery Manager
15 376 (3.75%) 2nd Line Support
16 369 (3.68%) Network Engineer
17 334 (3.33%) IT Engineer
18 273 (2.72%) Developer
19 268 (2.67%) Desktop Support
Libraries, Frameworks & Software Standards
1 330 (3.29%) .NET
2 257 (2.56%) Web Services
3 207 (2.07%) XML
4 194 (1.94%) HTML
5 120 (1.20%) CSS
6 117 (1.17%) REST
7 114 (1.14%) LDAP
8 109 (1.09%) SOAP
9 97 (0.97%) ASP.NET
10 90 (0.90%) Middleware
11 75 (0.75%) JSON
12 62 (0.62%) Spring
13 48 (0.48%) jQuery
14 47 (0.47%) IBM Integration Bus
15 46 (0.46%) HTML5
16 42 (0.42%) .NET Framework
17 40 (0.40%) 802.1X
18 39 (0.39%) SAML
19 38 (0.38%) Software Packaging
20 34 (0.34%) OAuth
Miscellaneous
1 985 (9.83%) Analytical Skills
2 925 (9.23%) Management Information System
3 751 (7.49%) Data Centre
4 527 (5.26%) Self-Motivation
5 246 (2.45%) Public Cloud
6 214 (2.13%) User Experience
7 200 (2.00%) CMDB
8 186 (1.86%) PKI
9 169 (1.69%) Driving Licence
10 139 (1.39%) Video Conferencing
11 129 (1.29%) Replication
12 119 (1.19%) Virtual Team
13 116 (1.16%) Blackberry
14 106 (1.06%) iPhone
15 103 (1.03%) Enterprise Software
15 103 (1.03%) Fat Client
15 103 (1.03%) iSeries
15 103 (1.03%) Thin Client
16 98 (0.98%) Clustering
16 98 (0.98%) Hybrid Cloud
Operating Systems
1 3,678 (36.69%) Windows
2 1,603 (15.99%) Windows Server
3 1,194 (11.91%) Linux
4 1,136 (11.33%) Windows 10
5 835 (8.33%) Windows 7
6 650 (6.48%) Windows Server 2012
7 603 (6.02%) Unix
8 511 (5.10%) Windows Server 2008
9 163 (1.63%) Windows 8
10 157 (1.57%) Android
11 150 (1.50%) Red Hat Enterprise Linux
12 144 (1.44%) Mac OS
13 142 (1.42%) Windows Server 2003
14 135 (1.35%) CentOS
15 131 (1.31%) Apple iOS
16 80 (0.80%) Windows XP
17 73 (0.73%) Solaris
18 53 (0.53%) Ubuntu
19 52 (0.52%) Mac OS X
20 50 (0.50%) AIX
Processes & Methodologies
1 2,349 (23.43%) Service Management
2 1,774 (17.70%) Service Delivery
3 1,586 (15.82%) Agile Software Development
4 1,502 (14.98%) Problem-Solving
5 1,224 (12.21%) ITSM
6 1,222 (12.19%) Change Management
7 1,206 (12.03%) Project Management
8 1,012 (10.10%) ITIL V3
9 981 (9.79%) Incident Management
10 958 (9.56%) PRINCE2
11 906 (9.04%) Infrastructure Engineering
12 830 (8.28%) Problem Management
13 808 (8.06%) Continuous Improvement
14 807 (8.05%) Information Security
15 622 (6.21%) DevOps
16 617 (6.16%) Stakeholder Management
17 598 (5.97%) Project Delivery
18 561 (5.60%) Mentoring
19 477 (4.76%) Migration
20 437 (4.36%) TOGAF
Programming Languages
1 1,437 (14.34%) SQL
2 940 (9.38%) PowerShell
3 394 (3.93%) Java
4 351 (3.50%) Python
5 339 (3.38%) JavaScript
6 329 (3.28%) C
7 258 (2.57%) C#
8 213 (2.12%) Bash Shell
9 151 (1.51%) T-SQL
10 114 (1.14%) PHP
11 108 (1.08%) Shell Script
12 99 (0.99%) Perl
13 90 (0.90%) PL/SQL
14 71 (0.71%) Ruby
15 56 (0.56%) VB
16 54 (0.54%) VBScript
17 52 (0.52%) C++
17 52 (0.52%) VB.NET
18 29 (0.29%) RPG
19 28 (0.28%) Objective-C
Qualifications
1 1,351 (13.48%) Degree
2 1,011 (10.09%) ITIL Certification
3 1,005 (10.03%) Microsoft Certification
4 876 (8.74%) Cisco Certification
5 720 (7.18%) Security Cleared
6 607 (6.06%) CCNA
7 548 (5.47%) MCSE
8 402 (4.01%) CCNP
9 376 (3.75%) MCSA
10 367 (3.66%) MCP
11 351 (3.50%) ITIL Foundation Certificate
12 350 (3.49%) CISSP
13 309 (3.08%) SC Cleared
14 214 (2.13%) VMware Certified Professional (VCP)
15 202 (2.02%) CISM
16 184 (1.84%) DV Cleared
17 147 (1.47%) PMI Certification
18 140 (1.40%) CISA
19 139 (1.39%) PMP
20 131 (1.31%) Computer Science Degree
Quality Assurance & Compliance
1 1,520 (15.16%) SLA
2 628 (6.26%) ISO/IEC 27001
3 265 (2.64%) QA
4 261 (2.60%) COBIT
5 211 (2.10%) GDPR
6 196 (1.96%) PCI DSS
7 134 (1.34%) ISO/IEC 20000
8 118 (1.18%) ISO 9001
9 98 (0.98%) NIST
10 96 (0.96%) PMO
11 87 (0.87%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
12 80 (0.80%) Sarbanes-Oxley
13 79 (0.79%) Cyber Essentials
14 53 (0.53%) HMG Security Policy Framework
15 27 (0.27%) Data Quality
15 27 (0.27%) ISO 22301
16 17 (0.17%) ISO/IEC 27005
17 16 (0.16%) Cyber Essentials PLUS
18 13 (0.13%) HIPAA
19 11 (0.11%) NCSC
System Software
1 2,561 (25.55%) Active Directory
2 1,151 (11.48%) VMware Infrastructure
3 646 (6.44%) Hyper-V
4 300 (2.99%) XenApp
5 218 (2.17%) XenDesktop
6 202 (2.02%) vSphere
7 169 (1.69%) VMware ESXi
8 160 (1.60%) Microsoft App-V
9 137 (1.37%) Docker
10 125 (1.25%) Virtual Machines
11 96 (0.96%) Firmware
12 81 (0.81%) Virtual Servers
13 51 (0.51%) NFS
14 44 (0.44%) BitLocker
15 40 (0.40%) Microsoft Virtual Server
16 39 (0.39%) Virtual Desktop
17 38 (0.38%) Citrix Hypervisor
17 38 (0.38%) VirtualBox
18 37 (0.37%) VMware NSX
19 27 (0.27%) vCloud
Systems Management
1 933 (9.31%) SCCM
2 212 (2.11%) SCOM
3 160 (1.60%) Ansible
4 157 (1.57%) Microsoft Intune
5 156 (1.56%) Puppet
5 156 (1.56%) WSUS
6 118 (1.18%) Kubernetes
7 104 (1.04%) Nagios
8 89 (0.89%) Cisco CUCM
9 85 (0.85%) Microsoft Data Protection Manager
10 76 (0.76%) Terraform
11 73 (0.73%) Opscode Chef
12 71 (0.71%) Single Sign-On
13 69 (0.69%) vCenter Server
14 66 (0.66%) SCOrch
15 54 (0.54%) ZABBIX
16 49 (0.49%) Backup Exec
17 44 (0.44%) FortiGate
18 39 (0.39%) AirWatch
18 39 (0.39%) Microsoft Clustering
Vendors
1 3,481 (34.73%) Microsoft
2 1,732 (17.28%) VMware
3 1,375 (13.72%) Cisco
4 1,141 (11.38%) Citrix
5 740 (7.38%) ServiceNow
6 581 (5.80%) Oracle
7 447 (4.46%) HP
8 276 (2.75%) IBM
9 274 (2.73%) SAP
10 239 (2.38%) Remedy
11 235 (2.34%) Dell
12 224 (2.23%) Red Hat
13 195 (1.95%) Apple
14 187 (1.87%) CheckPoint
15 181 (1.81%) SolarWinds
16 176 (1.76%) Veeam
17 160 (1.60%) Palo Alto
18 153 (1.53%) Meraki
19 150 (1.50%) NetApp
20 148 (1.48%) F5