Period
to 21 January 2019

The following table provides summary statistics for permanent job vacancies with a requirement for ITIL skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITIL over the 6 months to 21 January 2019 with a comparison to the same period in the previous 2 years.

IT Infrastructure Library (ITIL)
UK
6 months to
21 Jan 2019
Same period 2018 Same period 2017
Rank 32 28 22
Rank change year-on-year -4 -6 +1
Permanent jobs citing ITIL 10,248 12,342 14,329
As % of all permanent IT jobs advertised in the UK 6.80% 7.18% 8.14%
As % of the Processes & Methodologies category 7.41% 7.82% 8.92%
Number of salaries quoted 7,548 9,576 11,361
UK median annual salary £45,000 £45,000 £42,554
Median salary % change year-on-year - +5.75% -1.04%
10th Percentile £24,250 £24,750 £25,000
90th Percentile £72,500 £72,500 £70,000
UK excluding London median annual salary £42,500 £40,000 £40,000
% change year-on-year +6.25% - -

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 138,253 157,812 160,722
As % of all permanent IT jobs advertised in the UK 91.69% 91.80% 91.34%
Number of salaries quoted 109,025 127,041 132,889
UK median annual salary £52,500 £50,000 £47,500
Median salary % change year-on-year +5.00% +5.26% -
10th Percentile £29,979 £28,500 £27,750
90th Percentile £85,000 £80,000 £78,750
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

ITIL
Job Vacancy Trend

Job postings citing ITIL as a percentage of all IT jobs advertised.

Job vacancy trend for ITIL in the UK

ITIL
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITIL.

Salary trend for ITIL in the UK

ITIL
Salary Histogram

The salary distribution of IT jobs citing ITIL over the 6 months to 21 January 2019.

Salary histogram for ITIL in the UK

ITIL
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL within the UK over the 6 months to 21 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -2 9,660 £45,000 - 1,132
UK excluding London -1 6,600 £42,500 +6.25% 868
London -7 3,407 £50,000 -4.76% 321
South East -2 1,974 £45,000 +4.65% 239
North of England -5 1,549 £38,000 +1.33% 225
Midlands +1 1,328 £42,500 +2.41% 162
West Midlands +4 998 £43,500 +2.35% 110
North West -2 860 £42,500 +10.39% 112
East of England +8 705 £45,000 +1.35% 95
South West -14 685 £36,500 -6.41% 90
Yorkshire -8 544 £35,000 -6.67% 93
East Midlands -7 330 £39,909 -0.23% 52
Scotland -7 268 £42,500 -5.56% 33
North East 0 145 £32,584 -10.73% 20
Wales -16 128 £40,000 +26.98% 23
Northern Ireland -31 6 £23,000 -38.67%
Channel Islands -4 2 £32,500 -44.92%
Isle of Man - 1 £45,000 - 1

For the 6 months to 21 January 2019, IT jobs citing ITIL also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ITIL.

1 3,800 (37.08%) Windows
2 3,490 (34.06%) Microsoft
3 2,446 (23.87%) Active Directory
4 2,392 (23.34%) Service Management
5 2,007 (19.58%) Finance
6 1,802 (17.58%) VMware
7 1,790 (17.47%) Service Delivery
8 1,633 (15.93%) Windows Server
9 1,592 (15.53%) SLA
10 1,510 (14.73%) SQL
11 1,466 (14.31%) Problem-Solving
12 1,454 (14.19%) Office 365
13 1,426 (13.91%) Agile Software Development
14 1,317 (12.85%) ITIL Certification
15 1,280 (12.49%) Microsoft Office
16 1,234 (12.04%) Linux
17 1,228 (11.98%) Degree
18 1,225 (11.95%) ITIL V3
19 1,222 (11.92%) ITSM
20 1,219 (11.90%) Project Management
21 1,202 (11.73%) Microsoft Azure
22 1,182 (11.53%) VMware Infrastructure
23 1,151 (11.23%) Cisco
24 1,119 (10.92%) Change Management
25 1,104 (10.77%) Analytical Skills
26 1,097 (10.70%) Firewall
27 1,064 (10.38%) Incident Management
28 1,061 (10.35%) SQL Server
29 1,026 (10.01%) Citrix
30 1,021 (9.96%) Data Centre

ITIL
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 695 (6.78%) MS Exchange
2 634 (6.19%) SharePoint
3 281 (2.74%) IIS
4 253 (2.47%) Skype for Business
5 243 (2.37%) Exchange Server 2010
6 168 (1.64%) Apache
6 168 (1.64%) Tomcat
7 152 (1.48%) Exchange Server 2013
8 129 (1.26%) Confluence
9 91 (0.89%) JBoss
10 86 (0.84%) Exchange Server 2007
11 84 (0.82%) WebLogic
12 81 (0.79%) BizTalk Server
13 80 (0.78%) CMS
14 48 (0.47%) SharePoint 2013
15 47 (0.46%) WebSphere
16 46 (0.45%) Elasticsearch
16 46 (0.45%) OpenStack
17 43 (0.42%) Oracle SOA Suite
18 42 (0.41%) WordPress
Applications
1 1,280 (12.49%) Microsoft Office
2 498 (4.86%) Microsoft Excel
3 207 (2.02%) Microsoft PowerPoint
4 174 (1.70%) MS Visio
5 139 (1.36%) Microsoft Project
6 50 (0.49%) Spreadsheet
7 13 (0.13%) Acrobat
8 10 (0.098%) AutoCAD
9 9 (0.088%) Windchill
10 6 (0.059%) Camtasia
10 6 (0.059%) SPSS
11 4 (0.039%) CATIA
12 2 (0.020%) Adobe Premiere
12 2 (0.020%) InfoPath
12 2 (0.020%) UXPin
13 1 (0.010%) Chatbot
13 1 (0.010%) MicroStation
13 1 (0.010%) Open Workbench
13 1 (0.010%) PrintSoft PReS
13 1 (0.010%) S-PLUS
Business Applications
1 127 (1.24%) Remedy ITSM
2 110 (1.07%) Dynamics CRM
3 76 (0.74%) Dynamics AX
4 46 (0.45%) Oracle EBS
5 32 (0.31%) Oracle ERP
6 25 (0.24%) SAP FI
7 24 (0.23%) SAP CO
7 24 (0.23%) SAP FI/CO
8 23 (0.22%) NetSuite
8 23 (0.22%) Oracle Applications
9 19 (0.19%) Oracle Procure-to-Pay
10 16 (0.16%) SAP ERP
11 14 (0.14%) SAP SD
12 13 (0.13%) Dynamics NAV
12 13 (0.13%) Oracle iProcurement
12 13 (0.13%) SAP BPC
12 13 (0.13%) Visualfiles
13 12 (0.12%) Salesforce.com CRM
14 10 (0.098%) Carpe Diem
14 10 (0.098%) SAP S/4HANA
Cloud Services
1 1,454 (14.19%) Office 365
2 1,202 (11.73%) Microsoft Azure
3 798 (7.79%) Amazon AWS
4 449 (4.38%) SaaS
5 251 (2.45%) IaaS
6 171 (1.67%) PaaS
7 167 (1.63%) Cloud Computing
8 160 (1.56%) Google Cloud Platform
9 119 (1.16%) Azure Active Directory
10 93 (0.91%) AWS CloudFormation
11 83 (0.81%) Mimecast
12 61 (0.60%) Dynamics 365
13 57 (0.56%) Virtual Private Cloud
14 52 (0.51%) Amazon EC2
15 50 (0.49%) GitHub
16 40 (0.39%) Amazon S3
17 39 (0.38%) Amazon CloudWatch
18 24 (0.23%) G Suite
19 22 (0.21%) OneDrive
20 20 (0.20%) Adobe Creative Cloud
Communications & Networking
1 1,097 (10.70%) Firewall
2 766 (7.47%) WAN
3 733 (7.15%) LAN
4 731 (7.13%) DNS
5 563 (5.49%) TCP/IP
6 550 (5.37%) DHCP
7 468 (4.57%) SAN
8 416 (4.06%) VPN
9 381 (3.72%) Internet
10 328 (3.20%) VoIP
11 261 (2.55%) Network Security
12 258 (2.52%) Skype
13 251 (2.45%) Wireless
14 217 (2.12%) VLAN
15 176 (1.72%) Wi-Fi
16 160 (1.56%) MPLS
17 130 (1.27%) OSPF
18 116 (1.13%) Cisco ASA
19 113 (1.10%) Remote Desktop
20 99 (0.97%) BGP
Database & Business Intelligence
1 1,061 (10.35%) SQL Server
2 243 (2.37%) Relational Database
3 190 (1.85%) SQL Server Reporting Services
4 188 (1.83%) Oracle Database
5 185 (1.81%) SQL Server Integration Services
6 180 (1.76%) MySQL
7 168 (1.64%) SQL Server 2008
8 127 (1.24%) Data Warehouse
9 107 (1.04%) PostgreSQL
10 105 (1.02%) SQL Server 2016
11 104 (1.01%) RDBMS
12 98 (0.96%) SQL Server 2012
13 95 (0.93%) Big Data
14 90 (0.88%) Amazon RDS
15 84 (0.82%) MongoDB
16 80 (0.78%) Power BI
17 77 (0.75%) SQL Server 2014
18 73 (0.71%) SQL Server Analysis Services
19 64 (0.62%) NoSQL
20 60 (0.59%) Azure SQL Database
Development Applications
1 277 (2.70%) JIRA
2 164 (1.60%) Git (software)
3 146 (1.42%) Jenkins
4 84 (0.82%) Team Foundation Server
5 63 (0.61%) MSI
6 59 (0.58%) Subversion
7 58 (0.57%) Visual Studio
8 54 (0.53%) WinDbg
9 45 (0.44%) TeamCity
10 38 (0.37%) Bitbucket
11 37 (0.36%) Visual Studio Team System
12 34 (0.33%) Octopus Deploy
13 32 (0.31%) Selenium
14 31 (0.30%) Oracle Forms
15 27 (0.26%) Atlassian Bamboo
15 27 (0.26%) Hudson
16 24 (0.23%) HP UFT
17 20 (0.20%) Oracle APEX
18 18 (0.18%) LoadRunner
18 18 (0.18%) Maven
General
1 2,007 (19.58%) Finance
2 514 (5.02%) Banking
3 464 (4.53%) Telecoms
4 430 (4.20%) Retail
5 396 (3.86%) Legal
6 294 (2.87%) Law
7 173 (1.69%) Manufacturing
8 116 (1.13%) Advertising
9 115 (1.12%) Back Office
10 109 (1.06%) Investment Banking
11 103 (1.01%) Publishing
12 93 (0.91%) Billing
12 93 (0.91%) Marketing
13 65 (0.63%) Local Government
14 64 (0.62%) Games
15 51 (0.50%) Front Office
16 49 (0.48%) Electronics
17 44 (0.43%) Financial Institution
18 36 (0.35%) Aerospace
19 31 (0.30%) German Language
Job Titles
1 2,379 (23.21%) Analyst
2 944 (9.21%) Support Analyst
3 871 (8.50%) Service Manager
4 836 (8.16%) Support Engineer
5 740 (7.22%) Service Analyst
6 605 (5.90%) IT Manager
7 591 (5.77%) Service Desk Analyst
8 549 (5.36%) Applications Support
9 541 (5.28%) Infrastructure Engineer
10 497 (4.85%) Architect
11 471 (4.60%) IT Support
12 470 (4.59%) IT Analyst
13 416 (4.06%) Consultant
14 362 (3.53%) Delivery Manager
15 331 (3.23%) Desktop Support
16 324 (3.16%) 2nd Line Support
17 307 (3.00%) Administrator
18 304 (2.97%) IT Engineer
19 295 (2.88%) Services Delivery Manager
20 290 (2.83%) Applications Support Analyst
Libraries, Frameworks & Software Standards
1 406 (3.96%) .NET
2 280 (2.73%) Web Services
3 278 (2.71%) HTML
4 216 (2.11%) XML
5 192 (1.87%) CSS
6 113 (1.10%) Middleware
7 93 (0.91%) AngularJS
8 87 (0.85%) ASP.NET
9 83 (0.81%) .NET Framework
10 71 (0.69%) HTML5
10 71 (0.69%) REST
11 68 (0.66%) Software Packaging
12 66 (0.64%) SOAP
13 61 (0.60%) jQuery
13 61 (0.60%) JSON
13 61 (0.60%) Spring
14 59 (0.58%) LAMP
15 55 (0.54%) J2EE
15 55 (0.54%) LDAP
15 55 (0.54%) Node.js
Miscellaneous
1 1,104 (10.77%) Analytical Skills
2 1,021 (9.96%) Data Centre
3 883 (8.62%) Management Information System
4 667 (6.51%) Self-Motivation
5 212 (2.07%) Public Cloud
6 174 (1.70%) Enterprise Software
7 160 (1.56%) Video Conferencing
8 157 (1.53%) Replication
9 156 (1.52%) CMDB
10 152 (1.48%) Clustering
11 143 (1.40%) Hybrid Cloud
12 137 (1.34%) Driving Licence
13 132 (1.29%) User Experience
14 123 (1.20%) Private Cloud
15 121 (1.18%) Fat Client
15 121 (1.18%) Thin Client
16 114 (1.11%) Virtual Team
17 112 (1.09%) PKI
18 99 (0.97%) Blackberry
19 82 (0.80%) Fintech
Operating Systems
1 3,800 (37.08%) Windows
2 1,633 (15.93%) Windows Server
3 1,234 (12.04%) Linux
4 974 (9.50%) Windows 7
5 936 (9.13%) Windows 10
6 662 (6.46%) Windows Server 2012
7 656 (6.40%) Windows Server 2008
8 532 (5.19%) Unix
9 264 (2.58%) Red Hat Enterprise Linux
10 208 (2.03%) Windows Server 2003
11 207 (2.02%) Windows 8
12 159 (1.55%) Apple iOS
13 139 (1.36%) Android
14 90 (0.88%) Windows XP
15 82 (0.80%) Mac OS X
16 81 (0.79%) CentOS
17 72 (0.70%) Mac OS
18 58 (0.57%) Solaris
19 51 (0.50%) AIX
20 49 (0.48%) Windows 2000
Processes & Methodologies
1 2,392 (23.34%) Service Management
2 1,790 (17.47%) Service Delivery
3 1,466 (14.31%) Problem-Solving
4 1,426 (13.91%) Agile Software Development
5 1,225 (11.95%) ITIL V3
6 1,222 (11.92%) ITSM
7 1,219 (11.90%) Project Management
8 1,119 (10.92%) Change Management
9 1,064 (10.38%) Incident Management
10 994 (9.70%) PRINCE2
11 896 (8.74%) Stakeholder Management
12 887 (8.66%) Problem Management
13 786 (7.67%) Continuous Improvement
14 782 (7.63%) Information Security
15 667 (6.51%) Infrastructure Engineering
16 637 (6.22%) DevOps
17 563 (5.49%) Mentoring
18 521 (5.08%) Disaster Recovery
19 485 (4.73%) Configuration Management
20 457 (4.46%) Root Cause Analysis
Programming Languages
1 1,510 (14.73%) SQL
2 944 (9.21%) PowerShell
3 449 (4.38%) Java
4 334 (3.26%) JavaScript
5 327 (3.19%) Python
6 293 (2.86%) C#
7 180 (1.76%) T-SQL
8 170 (1.66%) C
9 167 (1.63%) Shell Script
10 165 (1.61%) Bash Shell
11 149 (1.45%) PL/SQL
11 149 (1.45%) VBScript
12 139 (1.36%) Perl
13 80 (0.78%) VB
14 66 (0.64%) PHP
15 64 (0.62%) VB.NET
16 56 (0.55%) C++
17 42 (0.41%) Ruby
18 28 (0.27%) ABAP
19 18 (0.18%) VBA
Qualifications
1 1,317 (12.85%) ITIL Certification
2 1,228 (11.98%) Degree
3 964 (9.41%) Microsoft Certification
4 774 (7.55%) Security Cleared
5 631 (6.16%) Cisco Certification
6 558 (5.44%) MCSE
7 526 (5.13%) SC Cleared
8 446 (4.35%) CCNA
9 380 (3.71%) CISSP
10 354 (3.45%) MCSA
11 270 (2.63%) MCP
12 269 (2.62%) CCNP
13 249 (2.43%) ITIL Foundation Certificate
14 223 (2.18%) Computer Science Degree
15 216 (2.11%) CISM
16 212 (2.07%) VMware Certified Professional (VCP)
17 190 (1.85%) DV Cleared
18 189 (1.84%) ISEB
19 133 (1.30%) CISA
20 130 (1.27%) PMI Certification
Quality Assurance & Compliance
1 1,592 (15.53%) SLA
2 644 (6.28%) ISO/IEC 27001
3 508 (4.96%) GDPR
4 285 (2.78%) COBIT
5 241 (2.35%) QA
6 193 (1.88%) PCI DSS
7 149 (1.45%) PMO
8 123 (1.20%) ISO/IEC 20000
9 94 (0.92%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
10 93 (0.91%) Cyber Essentials
11 72 (0.70%) Data Quality
12 62 (0.60%) Sarbanes-Oxley
13 51 (0.50%) ISO 9001
14 36 (0.35%) HIPAA
15 30 (0.29%) ISO 22301
16 28 (0.27%) Cyber Essentials PLUS
17 24 (0.23%) HMG Security Policy Framework
18 19 (0.19%) GPG13
19 14 (0.14%) BS7799
19 14 (0.14%) ISO/IEC 27005
System Software
1 2,446 (23.87%) Active Directory
2 1,182 (11.53%) VMware Infrastructure
3 568 (5.54%) Hyper-V
4 269 (2.62%) vSphere
5 251 (2.45%) XenApp
6 245 (2.39%) VMware ESXi
7 194 (1.89%) Docker
8 160 (1.56%) XenDesktop
9 119 (1.16%) Virtual Machines
10 108 (1.05%) Microsoft App-V
11 81 (0.79%) BitLocker
12 79 (0.77%) Firmware
12 79 (0.77%) Virtual Servers
13 58 (0.57%) VMware NSX
14 50 (0.49%) Terminal Server
15 49 (0.48%) Virtual Desktop
16 39 (0.38%) Terminal Services
17 36 (0.35%) NFS
18 32 (0.31%) Oracle RAC
19 29 (0.28%) XenServer
Systems Management
1 911 (8.89%) SCCM
2 367 (3.58%) Puppet
3 290 (2.83%) Ansible
4 257 (2.51%) Opscode Chef
5 225 (2.20%) SCOM
6 152 (1.48%) Nagios
7 142 (1.39%) WSUS
8 103 (1.01%) Terraform
9 86 (0.84%) Kubernetes
10 82 (0.80%) Backup Exec
11 76 (0.74%) vCenter Server
12 66 (0.64%) Microsoft Intune
12 66 (0.64%) NetBackup
13 65 (0.63%) Norton AntiVirus
13 65 (0.63%) Perfmon
14 57 (0.56%) AirWatch
14 57 (0.56%) Oracle Enterprise Manager
15 54 (0.53%) Microsoft Clustering
16 51 (0.50%) SCOrch
17 45 (0.44%) vRealize
Vendors
1 3,490 (34.06%) Microsoft
2 1,802 (17.58%) VMware
3 1,151 (11.23%) Cisco
4 1,026 (10.01%) Citrix
5 774 (7.55%) Oracle
6 552 (5.39%) ServiceNow
7 488 (4.76%) HP
8 304 (2.97%) IBM
9 288 (2.81%) SAP
10 278 (2.71%) Red Hat
11 251 (2.45%) Apple
12 249 (2.43%) Remedy
13 223 (2.18%) NetApp
14 213 (2.08%) CheckPoint
15 205 (2.00%) Google
16 193 (1.88%) Dell
17 171 (1.67%) SolarWinds
18 164 (1.60%) F5
19 158 (1.54%) Juniper
19 158 (1.54%) Splunk