Period
to 19 January 2021

The following table provides summary statistics for permanent job vacancies with a requirement for Problem Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Problem Management over the 6 months to 19 January 2021 with a comparison to the same period in the previous 2 years.

Problem Management
UK
6 months to
19 Jan 2021
Same period 2020 Same period 2019
Rank 349 313 323
Rank change year-on-year -36 +10 -42
Permanent jobs citing Problem Management 513 1,213 1,564
As % of all permanent jobs advertised in the UK 0.81% 0.97% 1.04%
As % of the Processes & Methodologies category 0.88% 1.06% 1.13%
Number of salaries quoted 422 884 1,159
Median annual salary £45,000 £47,500 £45,000
Median salary % change year-on-year -5.26% +5.56% -
10th Percentile £31,250 £26,325 £27,400
90th Percentile £75,000 £75,000 £75,000
UK excluding London median annual salary £42,500 £42,500 £45,000
% change year-on-year - -5.56% +15.38%

Problem Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 58,434 114,673 138,959
As % of all permanent IT jobs advertised in the UK 92.34% 92.13% 92.23%
Number of salaries quoted 47,177 91,807 111,051
Median annual salary £55,000 £52,500 £52,500
Median salary % change year-on-year +4.76% - +5.00%
10th Percentile £32,500 £30,000 £29,832
90th Percentile £90,000 £87,500 £85,000
UK excluding London median annual salary £49,000 £45,736 £45,000
% change year-on-year +7.14% +1.63% -

Problem Management
Job Vacancy Trend

Job postings citing Problem Management as a proportion of all IT jobs advertised.

Job vacancy trend for Problem Management in the UK

Problem Management
Salary Trend

3-month moving average salary quoted in jobs citing Problem Management.

Salary trend for Problem Management in the UK

Problem Management
Salary Histogram

Salary distribution for jobs citing Problem Management over the 6 months to 19 January 2021.

Salary histogram for Problem Management in the UK

Problem Management
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Problem Management within the UK over the 6 months to 19 January 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -26 488 £45,000 -5.26% 75
UK excluding London -40 325 £42,500 - 56
London +64 177 £60,000 - 23
North of England -7 94 £43,750 +2.94% 13
Midlands +16 91 £40,000 - 16
South East -10 78 £46,250 +2.78% 11
Yorkshire +28 67 £45,000 +12.50% 4
West Midlands +40 66 £40,000 -20.00% 11
Work from Home -37 58 £45,000 -14.17% 2
East of England +67 28 £37,500 -9.09% 6
East Midlands +23 25 £40,000 +23.08% 5
North West -29 18 £32,500 -28.57% 7
South West +38 15 £52,500 +68.00% 6
Scotland +21 9 £37,750 +7.86% 1
North East +7 9 £33,500 -14.29% 2
Wales +51 8 £33,500 -4.29% 3
Northern Ireland +12 2 - -

For the 6 months to 19 January 2021, IT jobs citing Problem Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Problem Management.

1 299 (58.28%) ITIL
2 210 (40.94%) Incident Management
3 163 (31.77%) Windows
4 154 (30.02%) Office 365
5 149 (29.04%) Service Management
6 146 (28.46%) Microsoft
7 129 (25.15%) Azure
8 125 (24.37%) ITSM
9 104 (20.27%) Change Management
10 100 (19.49%) Problem-Solving
11 95 (18.52%) SLA
12 89 (17.35%) Active Directory
13 86 (16.76%) Management Information System
13 86 (16.76%) ITIL Certification
14 85 (16.57%) Service Delivery
15 84 (16.37%) Finance
16 83 (16.18%) DevOps
17 78 (15.20%) Windows Server
17 78 (15.20%) Firewall
17 78 (15.20%) SQL
17 78 (15.20%) SCCM
18 68 (13.26%) Cisco
19 66 (12.87%) Root Cause Analysis
20 65 (12.67%) Linux
21 61 (11.89%) Analytical Skills
22 58 (11.31%) Stakeholder Management
22 58 (11.31%) VMware
23 57 (11.11%) VPN
24 56 (10.92%) Identity Management
25 54 (10.53%) PowerShell

Problem Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (3.31%) SharePoint
2 16 (3.12%) MS Exchange
3 15 (2.92%) Skype for Business
4 12 (2.34%) Confluence
5 10 (1.95%) MTS
6 6 (1.17%) Adobe Experience Manager
6 6 (1.17%) Exchange Server 2013
6 6 (1.17%) FileNet
6 6 (1.17%) LiveCycle
6 6 (1.17%) WebSphere
7 3 (0.58%) IIS
8 2 (0.39%) OpenStack
8 2 (0.39%) Umbraco
9 1 (0.19%) Apache
9 1 (0.19%) CMS
9 1 (0.19%) Exchange Server 2010
9 1 (0.19%) NServiceBus
Applications
1 53 (10.33%) Microsoft Office
2 11 (2.14%) MS Visio
3 7 (1.36%) Microsoft Excel
Business Applications
1 12 (2.34%) Remedy ITSM
2 6 (1.17%) Remedy AR System
3 4 (0.78%) Dynamics AX
3 4 (0.78%) Dynamics CRM
3 4 (0.78%) NetSuite
3 4 (0.78%) Oracle EBS
4 3 (0.58%) Dynamics NAV
4 3 (0.58%) Maximo
4 3 (0.58%) TRIRIGA
5 2 (0.39%) SAP Hybris
6 1 (0.19%) SAP BPC
6 1 (0.19%) SAP S/4HANA
6 1 (0.19%) Workfront
Cloud Services
1 154 (30.02%) Office 365
2 129 (25.15%) Azure
3 52 (10.14%) AWS
4 24 (4.68%) Azure Active Directory
5 14 (2.73%) SaaS
6 13 (2.53%) GCP
6 13 (2.53%) IaaS
7 12 (2.34%) Route 53
8 11 (2.14%) Slack
9 8 (1.56%) Salesforce Service Cloud
10 7 (1.36%) Virtual Private Cloud
11 6 (1.17%) Cloud Computing
11 6 (1.17%) PaaS
11 6 (1.17%) Power Platform
12 5 (0.97%) Azure ExpressRoute
12 5 (0.97%) Dynamics 365
13 4 (0.78%) G Suite
13 4 (0.78%) Mimecast
14 3 (0.58%) Salesforce Sales Cloud
14 3 (0.58%) Serverless
Communications & Networking
1 78 (15.20%) Firewall
2 57 (11.11%) VPN
3 54 (10.53%) Unified Communications
4 48 (9.36%) DNS
5 46 (8.97%) DHCP
6 33 (6.43%) TCP/IP
7 32 (6.24%) Network Security
8 29 (5.65%) WAN
9 27 (5.26%) Skype
9 27 (5.26%) VoIP
10 23 (4.48%) Wireless
11 22 (4.29%) BGP
11 22 (4.29%) LAN
11 22 (4.29%) OSPF
12 21 (4.09%) Wi-Fi
13 20 (3.90%) SAN
14 14 (2.73%) Remote Desktop
14 14 (2.73%) SNMP
15 13 (2.53%) IPsec
15 13 (2.53%) Wireshark
Database & Business Intelligence
1 28 (5.46%) SQL Server
2 21 (4.09%) SQL Server Reporting Services
3 20 (3.90%) Data Warehouse
4 17 (3.31%) SQL Server Integration Services
5 7 (1.36%) Relational Database
6 5 (0.97%) Power BI
7 4 (0.78%) Azure SQL Database
8 3 (0.58%) Amazon RDS
8 3 (0.58%) Oracle Database
8 3 (0.58%) Qlik Sense
8 3 (0.58%) QlikView
8 3 (0.58%) SAP HANA
8 3 (0.58%) ZAP BI
9 2 (0.39%) Big Data
9 2 (0.39%) Oracle Database 11g
9 2 (0.39%) Oracle Database 12c
9 2 (0.39%) Redis
10 1 (0.19%) PostgreSQL
10 1 (0.19%) PowerPivot
10 1 (0.19%) SAP BW
Development Applications
1 20 (3.90%) JIRA
2 8 (1.56%) Jenkins
3 7 (1.36%) Bitbucket
3 7 (1.36%) Git (software)
4 6 (1.17%) Artifactory
4 6 (1.17%) Maven
5 4 (0.78%) Eclipse
5 4 (0.78%) Visual Studio
6 3 (0.58%) Rational Quality Manager
6 3 (0.58%) Rational Rhapsody
6 3 (0.58%) Rational Team Concert
7 2 (0.39%) Postman
7 2 (0.39%) SpecFlow
8 1 (0.19%) Atlassian Bamboo
8 1 (0.19%) FishEye
8 1 (0.19%) ScriptRunner
8 1 (0.19%) SQL Server Management Studio (SSMS)
8 1 (0.19%) TestCafe
8 1 (0.19%) Vagrant
General
1 84 (16.37%) Finance
2 31 (6.04%) Legal
3 29 (5.65%) Banking
4 20 (3.90%) Law
5 12 (2.34%) Back Office
6 9 (1.75%) Digital Economy
7 8 (1.56%) Retail
8 7 (1.36%) Manufacturing
8 7 (1.36%) Marketing
9 6 (1.17%) Games
9 6 (1.17%) Telecoms
10 4 (0.78%) Front Office
11 3 (0.58%) Financial Institution
11 3 (0.58%) Housing Association
11 3 (0.58%) Local Government
11 3 (0.58%) Public Sector
12 1 (0.19%) Advertising
12 1 (0.19%) Aerospace
12 1 (0.19%) Dutch Language
12 1 (0.19%) French Language
Job Titles
1 179 (34.89%) Analyst
2 87 (16.96%) Support Analyst
3 58 (11.31%) Senior Analyst
4 47 (9.16%) Senior Support Analyst
5 38 (7.41%) Service Manager
6 36 (7.02%) Service Analyst
7 35 (6.82%) Incident Manager
8 34 (6.63%) Network Engineer
9 33 (6.43%) Applications Support
10 26 (5.07%) Infrastructure Engineer
11 25 (4.87%) IT Analyst
12 24 (4.68%) Delivery Manager
12 24 (4.68%) Support Engineer
13 23 (4.48%) IT Manager
14 22 (4.29%) Administrator
15 21 (4.09%) Service Delivery Manager
16 18 (3.51%) Project Analyst
17 17 (3.31%) Senior Network Engineer
18 16 (3.12%) Applications Support Analyst
18 16 (3.12%) Cloud Engineer
Libraries, Frameworks & Software Standards
1 24 (4.68%) Web Services
2 10 (1.95%) Middleware
3 9 (1.75%) .NET
4 8 (1.56%) JSON
5 6 (1.17%) Spring
6 5 (0.97%) SAML
7 4 (0.78%) 802.1X
8 3 (0.58%) JTS
8 3 (0.58%) REST
8 3 (0.58%) Velocity
8 3 (0.58%) XML
9 2 (0.39%) ASP.NET
9 2 (0.39%) COM
9 2 (0.39%) RESTful
9 2 (0.39%) SOAP
10 1 (0.19%) ActiveMQ
10 1 (0.19%) Ajax
10 1 (0.19%) AngularJS
10 1 (0.19%) Node.js
10 1 (0.19%) WebRTC
Miscellaneous
1 86 (16.76%) Management Information System
2 61 (11.89%) Analytical Skills
3 28 (5.46%) Self-Motivation
4 18 (3.51%) User Experience
5 15 (2.92%) Data Centre
6 12 (2.34%) Linux Command Line
7 11 (2.14%) Replication
8 9 (1.75%) Clustering
8 9 (1.75%) Smartphone
8 9 (1.75%) SWIFT
9 6 (1.17%) Enterprise Storage
9 6 (1.17%) Public Cloud
9 6 (1.17%) Wiki
10 5 (0.97%) iPad
10 5 (0.97%) Virtual Team
11 4 (0.78%) Handset
12 3 (0.58%) CMDB
12 3 (0.58%) EPoS
12 3 (0.58%) FMCG
13 2 (0.39%) iPhone
Operating Systems
1 163 (31.77%) Windows
2 78 (15.20%) Windows Server
3 65 (12.67%) Linux
4 30 (5.85%) Windows Server 2012
5 29 (5.65%) Unix
6 27 (5.26%) Windows 10
7 17 (3.31%) Windows Server 2016
8 16 (3.12%) Windows 7
9 13 (2.53%) Red Hat Enterprise Linux
10 11 (2.14%) Mac OS X
10 11 (2.14%) Windows Server 2008
10 11 (2.14%) Windows Server 2019
11 9 (1.75%) Android
12 6 (1.17%) Apple iOS
12 6 (1.17%) VMS
13 5 (0.97%) Solaris
13 5 (0.97%) Windows 8
14 3 (0.58%) SUSE
14 3 (0.58%) Windows Server 2003
15 1 (0.19%) Ubuntu
Processes & Methodologies
1 299 (58.28%) ITIL
2 210 (40.94%) Incident Management
3 149 (29.04%) Service Management
4 125 (24.37%) ITSM
5 104 (20.27%) Change Management
6 100 (19.49%) Problem-Solving
7 85 (16.57%) Service Delivery
8 83 (16.18%) DevOps
9 66 (12.87%) Root Cause Analysis
10 58 (11.31%) Stakeholder Management
11 56 (10.92%) Identity Management
12 45 (8.77%) Identity Access Management
13 44 (8.58%) Continuous Improvement
13 44 (8.58%) Process Improvement
14 43 (8.38%) Agile Software Development
15 40 (7.80%) Change Control
16 37 (7.21%) Infrastructure Engineering
17 35 (6.82%) Proactive Monitoring
17 35 (6.82%) Project Delivery
18 34 (6.63%) Mentoring
Programming Languages
1 78 (15.20%) SQL
2 54 (10.53%) PowerShell
3 39 (7.60%) Python
4 32 (6.24%) Java
5 21 (4.09%) Perl
6 10 (1.95%) T-SQL
7 9 (1.75%) C#
8 7 (1.36%) C
9 6 (1.17%) JavaScript
10 4 (0.78%) Bash Shell
11 3 (0.58%) C++
11 3 (0.58%) PL/SQL
12 2 (0.39%) Korn
12 2 (0.39%) Ruby
12 2 (0.39%) VB.NET
13 1 (0.19%) Apex Code
13 1 (0.19%) Data Analysis Expressions (DAX)
13 1 (0.19%) Elixir
13 1 (0.19%) Gremlin
13 1 (0.19%) TypeScript
Qualifications
1 86 (16.76%) ITIL Certification
2 27 (5.26%) Cisco Certification
2 27 (5.26%) Degree
3 22 (4.29%) CCNP
4 16 (3.12%) Microsoft Certification
4 16 (3.12%) Security Cleared
5 15 (2.92%) ITIL Foundation Certificate
6 14 (2.73%) CCNA
7 13 (2.53%) SC Cleared
8 10 (1.95%) MCSA
9 8 (1.56%) MCSE
10 7 (1.36%) CISSP
11 6 (1.17%) CISM
11 6 (1.17%) VMware Certified Professional (VCP)
12 5 (0.97%) CompTIA Security+
12 5 (0.97%) Computer Science Degree
13 2 (0.39%) CCSA
13 2 (0.39%) CCSE
13 2 (0.39%) MOS
13 2 (0.39%) PMI Certification
Quality Assurance & Compliance
1 95 (18.52%) SLA
2 37 (7.21%) GDPR
3 11 (2.14%) Data Quality
4 9 (1.75%) ISO/IEC 27001
5 8 (1.56%) QA
6 7 (1.36%) PCI DSS
7 3 (0.58%) Cyber Essentials
7 3 (0.58%) ISO/IEC 20000
7 3 (0.58%) NIST
8 2 (0.39%) BS25999
8 2 (0.39%) COBIT
8 2 (0.39%) PMO
9 1 (0.19%) ISO 22301
9 1 (0.19%) ISO 9000
9 1 (0.19%) ISO 9001
9 1 (0.19%) Sarbanes-Oxley
System Software
1 89 (17.35%) Active Directory
2 50 (9.75%) Virtual Desktop
3 47 (9.16%) VMware Infrastructure
4 32 (6.24%) Hyper-V
5 16 (3.12%) XenApp
6 14 (2.73%) VMware ESXi
7 13 (2.53%) BitLocker
8 9 (1.75%) Virtual Machines
9 8 (1.56%) vSphere
9 8 (1.56%) XenDesktop
10 7 (1.36%) Firmware
11 6 (1.17%) NFS
12 5 (0.97%) Virtual Servers
13 2 (0.39%) DFS Replication
13 2 (0.39%) Docker
13 2 (0.39%) Microsoft App-V
14 1 (0.19%) GlusterFS
Systems Management
1 78 (15.20%) SCCM
2 31 (6.04%) Microsoft Intune
3 17 (3.31%) Ansible
4 15 (2.92%) Puppet
5 14 (2.73%) Nagios
5 14 (2.73%) Opscode Chef
6 12 (2.34%) Terraform
7 6 (1.17%) Backup Exec
7 6 (1.17%) CASB
7 6 (1.17%) Single Sign-On
8 5 (0.97%) Grafana
8 5 (0.97%) Microsoft Clustering
8 5 (0.97%) Prometheus
8 5 (0.97%) vCenter Server
9 4 (0.78%) Control-M
9 4 (0.78%) ITRS Geneos
9 4 (0.78%) Kubernetes
9 4 (0.78%) SCOM
10 3 (0.58%) HP Data Protector
11 2 (0.39%) Data Guard
Vendors
1 146 (28.46%) Microsoft
2 68 (13.26%) Cisco
3 58 (11.31%) VMware
4 45 (8.77%) Citrix
5 36 (7.02%) HP
6 31 (6.04%) Oracle
7 26 (5.07%) Veeam
8 23 (4.48%) CheckPoint
8 23 (4.48%) Meraki
9 21 (4.09%) Palo Alto
10 20 (3.90%) Remedy
10 20 (3.90%) ServiceNow
11 14 (2.73%) Sophos
12 13 (2.53%) IBM
12 13 (2.53%) Salesforce.com
13 12 (2.34%) Avaya
13 12 (2.34%) Google
14 11 (2.14%) Netskope
14 11 (2.14%) Red Hat
14 11 (2.14%) Riverbed