Period
to 24 May 2018

The following table provides summary statistics for permanent job vacancies with a requirement for Problem Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Problem Management over the 6 months to 24 May 2018 with a comparison to the same period in the previous 2 years.

Problem Management
UK
6 months to
24 May 2018
Same period 2017 Same period 2016
Rank 307 293 279
Rank change year-on-year -14 -14 -7
Permanent jobs citing Problem Management 1,868 1,924 2,350
As % of all permanent IT jobs advertised in the UK 1.08% 1.14% 1.17%
As % of the Processes & Methodologies category 1.19% 1.25% 1.30%
Number of salaries quoted 1,347 1,468 1,828
UK median annual salary £42,500 £45,000 £45,000
Median salary % change year-on-year -5.56% - -
10th Percentile £22,000 £26,250 £26,250
90th Percentile £67,500 £70,000 £67,500
UK excluding London median annual salary £41,000 £40,000 £42,000
% change year-on-year +2.50% -4.76% +2.44%

Problem Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 156,628 153,326 180,680
As % of all permanent IT jobs advertised in the UK 90.84% 90.55% 89.98%
Number of salaries quoted 125,948 125,702 150,219
UK median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +3.26%
10th Percentile £29,750 £28,000 £27,500
90th Percentile £82,500 £78,750 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +3.66%

Problem Management
Job Vacancy Trend

Job postings citing Problem Management as a percentage of all IT jobs advertised.

Job vacancy trend for Problem Management in the UK

Problem Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Problem Management.

Salary trend for Problem Management in the UK

Problem Management
Salary Histogram

The salary distribution of IT jobs citing Problem Management over the 6 months to 24 May 2018.

Salary histogram for Problem Management in the UK

Problem Management
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Problem Management within the UK over the 6 months to 24 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -10 1,768 £45,000 - 174
UK excluding London +14 1,277 £41,000 +2.50% 130
London -55 538 £50,000 -9.09% 59
South East +17 403 £48,750 -0.51% 33
North of England +49 349 £35,000 -6.67% 45
Midlands +9 191 £40,000 - 22
Yorkshire +53 160 £37,500 -5.66% 21
North West +15 160 £28,000 -16.42% 23
South West -4 147 £33,875 -15.31% 5
East of England -58 144 £40,000 -15.79% 10
West Midlands -28 104 £40,000 +2.56% 10
East Midlands +39 87 £40,750 -4.12% 12
Wales +41 56 £41,250 +29.62% 3
North East -10 29 £43,500 +41.46% 1
Scotland -43 25 £42,500 -5.56% 10
Northern Ireland +13 8 £30,500 -44.55% 1
Channel Islands - 1 £35,000 - 1

For the 6 months to 24 May 2018, IT jobs citing Problem Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Problem Management.

1 1,205 (64.51%) ITIL
2 661 (35.39%) Service Management
3 596 (31.91%) Microsoft
4 575 (30.78%) Windows
5 558 (29.87%) Incident Management
6 423 (22.64%) Finance
7 410 (21.95%) Change Management
8 384 (20.56%) Service Delivery
9 379 (20.29%) Active Directory
10 374 (20.02%) SLA
11 362 (19.38%) Problem-Solving
12 352 (18.84%) ITSM
13 307 (16.43%) Windows Server
14 295 (15.79%) SQL
14 295 (15.79%) SQL Server
15 291 (15.58%) Analytical Skills
16 264 (14.13%) Management Information System
17 258 (13.81%) Root Cause Analysis
18 254 (13.60%) Degree
19 252 (13.49%) ITIL V3
20 245 (13.12%) VMware
21 236 (12.63%) Linux
22 234 (12.53%) Firewall
23 231 (12.37%) Microsoft Office
24 215 (11.51%) Cisco
25 214 (11.46%) Microsoft Azure
26 202 (10.81%) SCCM
27 200 (10.71%) Continuous Improvement
28 192 (10.28%) Agile Software Development
29 187 (10.01%) PowerShell

Problem Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 117 (6.26%) SharePoint
2 103 (5.51%) MS Exchange
3 81 (4.34%) IIS
4 74 (3.96%) Skype for Business
5 64 (3.43%) Apache
6 57 (3.05%) WebLogic
7 49 (2.62%) Exchange Server 2010
8 41 (2.19%) JBoss
9 37 (1.98%) WebSphere
10 36 (1.93%) CMS
11 34 (1.82%) Exchange Server 2013
12 22 (1.18%) Confluence
13 19 (1.02%) Tomcat
13 19 (1.02%) WebSphere Application Server
14 16 (0.86%) BizTalk Server
15 12 (0.64%) Exchange Server 2007
16 8 (0.43%) Adobe Experience Manager
16 8 (0.43%) Moodle
16 8 (0.43%) Oracle SOA Suite
16 8 (0.43%) SharePoint 2013
Applications
1 231 (12.37%) Microsoft Office
2 94 (5.03%) Microsoft Excel
3 48 (2.57%) Microsoft PowerPoint
4 28 (1.50%) Spreadsheet
5 20 (1.07%) MS Visio
6 13 (0.70%) Microsoft Project
7 4 (0.21%) Acrobat
8 3 (0.16%) Adobe Creative Suite
Business Applications
1 49 (2.62%) Remedy ITSM
2 14 (0.75%) Dynamics CRM
3 8 (0.43%) Elite 3E
4 7 (0.37%) JDE EnterpriseOne
4 7 (0.37%) SAP R/3
5 6 (0.32%) Oracle Applications
5 6 (0.32%) RiskWrite
5 6 (0.32%) Unit4 Business World
6 5 (0.27%) Dynamics NAV
7 4 (0.21%) iTrent
7 4 (0.21%) SAP BPC
7 4 (0.21%) SAP CO
7 4 (0.21%) SAP FI
7 4 (0.21%) SAP FI/CO
8 3 (0.16%) assyst
8 3 (0.16%) Carpe Diem
8 3 (0.16%) Oracle Cash Management
8 3 (0.16%) Oracle EBS
8 3 (0.16%) Sentinel
8 3 (0.16%) Workfront
Cloud Services
1 214 (11.46%) Microsoft Azure
2 187 (10.01%) Office 365
3 121 (6.48%) Amazon AWS
4 33 (1.77%) IaaS
5 29 (1.55%) Mimecast
6 20 (1.07%) PaaS
7 18 (0.96%) SaaS
8 10 (0.54%) Azure Active Directory
9 8 (0.43%) OneDrive
10 7 (0.37%) Dynamics 365
11 5 (0.27%) G Suite
12 4 (0.21%) Salesforce Service Cloud
12 4 (0.21%) Slack
12 4 (0.21%) Trello
13 3 (0.16%) Akamai
13 3 (0.16%) Amazon EC2
13 3 (0.16%) Amazon S3
13 3 (0.16%) Cloud Computing
13 3 (0.16%) Cloudflare
14 2 (0.11%) Amazon ELB
Communications & Networking
1 234 (12.53%) Firewall
2 138 (7.39%) WAN
3 135 (7.23%) LAN
4 118 (6.32%) TCP/IP
5 100 (5.35%) DNS
6 92 (4.93%) VPN
7 81 (4.34%) Network Security
8 73 (3.91%) Internet
9 71 (3.80%) Intrusion Detection
10 64 (3.43%) Skype
11 63 (3.37%) DHCP
12 57 (3.05%) VoIP
13 52 (2.78%) SAN
13 52 (2.78%) Wireless
14 46 (2.46%) MPLS
14 46 (2.46%) VLAN
15 37 (1.98%) NetScaler
15 37 (1.98%) WLAN
16 33 (1.77%) Unified Communications
17 31 (1.66%) Wi-Fi
Database & Business Intelligence
1 295 (15.79%) SQL Server
2 60 (3.21%) Relational Database
3 42 (2.25%) SQL Server 2008
4 38 (2.03%) MySQL
5 33 (1.77%) Oracle Database
6 19 (1.02%) Big Data
6 19 (1.02%) SQL Server Integration Services
7 18 (0.96%) SQL Server Reporting Services
8 17 (0.91%) MS Access
8 17 (0.91%) RDBMS
9 15 (0.80%) SQL Server 2014
9 15 (0.80%) SQL Server 2016
10 14 (0.75%) Oracle Database 12c
11 13 (0.70%) Oracle Database 10g
12 11 (0.59%) Apache Cassandra
12 11 (0.59%) BusinessObjects
12 11 (0.59%) Oracle Database 11g
13 10 (0.54%) Amazon RDS
13 10 (0.54%) PostgreSQL
14 9 (0.48%) Data Warehouse
Development Applications
1 39 (2.09%) JIRA
2 18 (0.96%) Team Foundation Server
3 13 (0.70%) Jenkins
4 11 (0.59%) Git (software)
4 11 (0.59%) MSI
4 11 (0.59%) Visual Studio
5 10 (0.54%) Eclipse
6 8 (0.43%) Visual Studio Team System
6 8 (0.43%) WinDbg
7 6 (0.32%) Maven
7 6 (0.32%) VersionOne
8 4 (0.21%) Eclipse RCP
8 4 (0.21%) SQL Server Management Studio (SSMS)
9 3 (0.16%) Rational Rhapsody
9 3 (0.16%) Sonatype Nexus
10 2 (0.11%) CA Gen
10 2 (0.11%) CA Release Automation
10 2 (0.11%) Jasmine
10 2 (0.11%) SpecFlow
10 2 (0.11%) Subversion
General
1 423 (22.64%) Finance
2 125 (6.69%) Telecoms
3 70 (3.75%) Retail
4 67 (3.59%) Banking
5 44 (2.36%) Legal
6 43 (2.30%) Law
7 27 (1.45%) Local Government
8 24 (1.28%) Investment Banking
9 22 (1.18%) Back Office
10 21 (1.12%) Manufacturing
11 20 (1.07%) Front Office
12 17 (0.91%) Marketing
13 15 (0.80%) Billing
14 14 (0.75%) French Language
15 13 (0.70%) Games
15 13 (0.70%) German Language
16 11 (0.59%) Publishing
17 10 (0.54%) Financial Institution
18 9 (0.48%) Automotive
19 8 (0.43%) Advertising
Job Titles
1 476 (25.48%) Analyst
2 160 (8.57%) Service Analyst
3 157 (8.40%) Service Manager
4 141 (7.55%) Applications Support
5 139 (7.44%) Support Analyst
6 114 (6.10%) Support Engineer
7 111 (5.94%) Problem Manager
8 102 (5.46%) Infrastructure Engineer
9 100 (5.35%) Network Engineer
10 86 (4.60%) Service Desk Analyst
11 85 (4.55%) Administrator
12 82 (4.39%) Incident Manager
13 79 (4.23%) IT Manager
14 69 (3.69%) Delivery Manager
15 67 (3.59%) Applications Support Analyst
15 67 (3.59%) Senior Analyst
16 65 (3.48%) Developer
17 62 (3.32%) Services Delivery Manager
18 60 (3.21%) Desktop Support
19 57 (3.05%) 3rd Line Engineer
Libraries, Frameworks & Software Standards
1 80 (4.28%) .NET
2 67 (3.59%) CSS
3 65 (3.48%) HTML
4 56 (3.00%) Web Services
5 48 (2.57%) Middleware
6 38 (2.03%) XML
7 33 (1.77%) .NET Framework
7 33 (1.77%) Ajax
8 25 (1.34%) ASP.NET
9 22 (1.18%) jQuery
10 21 (1.12%) J2EE
11 20 (1.07%) Java EE
12 18 (0.96%) AngularJS
13 17 (0.91%) Spring
14 15 (0.80%) REST
15 13 (0.70%) LAMP
16 11 (0.59%) ASP.NET Web API
16 11 (0.59%) Entity Framework
16 11 (0.59%) WCF
17 10 (0.54%) Elastic Stack
Miscellaneous
1 291 (15.58%) Analytical Skills
2 264 (14.13%) Management Information System
3 108 (5.78%) Data Centre
4 82 (4.39%) Self-Motivation
5 61 (3.27%) Computer Science
6 51 (2.73%) Private Cloud
7 50 (2.68%) Fintech
8 46 (2.46%) Distributed Denial-of-Service
9 41 (2.19%) Driving Licence
10 39 (2.09%) User Experience
11 35 (1.87%) Enterprise Software
12 29 (1.55%) Hybrid Cloud
12 29 (1.55%) Virtual Team
13 27 (1.45%) Clustering
13 27 (1.45%) CMDB
14 25 (1.34%) Foreign Exchange (FX)
15 21 (1.12%) PKI
16 20 (1.07%) Video Conferencing
17 19 (1.02%) Mobile App
17 19 (1.02%) Replication
Operating Systems
1 575 (30.78%) Windows
2 307 (16.43%) Windows Server
3 236 (12.63%) Linux
4 143 (7.66%) Windows Server 2012
5 123 (6.58%) Unix
6 105 (5.62%) Windows 10
7 102 (5.46%) Windows Server 2008
8 76 (4.07%) Windows 7
9 41 (2.19%) Red Hat Enterprise Linux
10 24 (1.28%) Solaris
11 14 (0.75%) Android
12 13 (0.70%) Windows Server 2003
13 12 (0.64%) AIX
13 12 (0.64%) Mac OS
13 12 (0.64%) Windows XP
14 10 (0.54%) Windows 2000
15 9 (0.48%) HPUX
15 9 (0.48%) Windows 8
16 8 (0.43%) Apple iOS
17 6 (0.32%) CentOS
Processes & Methodologies
1 1,205 (64.51%) ITIL
2 661 (35.39%) Service Management
3 558 (29.87%) Incident Management
4 410 (21.95%) Change Management
5 384 (20.56%) Service Delivery
6 362 (19.38%) Problem-Solving
7 352 (18.84%) ITSM
8 258 (13.81%) Root Cause Analysis
9 252 (13.49%) ITIL V3
10 200 (10.71%) Continuous Improvement
11 192 (10.28%) Agile Software Development
12 177 (9.48%) Stakeholder Management
13 174 (9.31%) Disaster Recovery
14 146 (7.82%) Project Management
15 115 (6.16%) Proactive Management
16 103 (5.51%) Business Intelligence
17 100 (5.35%) Capacity Management
17 100 (5.35%) Configuration Management
18 97 (5.19%) Decision-Making
18 97 (5.19%) DevOps
Programming Languages
1 295 (15.79%) SQL
2 187 (10.01%) PowerShell
3 91 (4.87%) JavaScript
4 70 (3.75%) Java
5 53 (2.84%) C#
6 52 (2.78%) Shell Script
7 42 (2.25%) Perl
8 37 (1.98%) VBA
9 36 (1.93%) Bash Shell
10 30 (1.61%) Python
11 29 (1.55%) PHP
12 28 (1.50%) T-SQL
13 27 (1.45%) C
14 14 (0.75%) VBScript
15 8 (0.43%) PL/SQL
15 8 (0.43%) Ruby
15 8 (0.43%) VB.NET
16 7 (0.37%) C++
17 5 (0.27%) Java 8
17 5 (0.27%) VB
Qualifications
1 254 (13.60%) Degree
2 177 (9.48%) Security Cleared
3 149 (7.98%) Cisco Certification
4 146 (7.82%) ITIL Certification
5 116 (6.21%) Microsoft Certification
6 112 (6.00%) CCNA
7 94 (5.03%) CCNP
8 77 (4.12%) SC Cleared
9 61 (3.27%) MCSE
10 56 (3.00%) CCIE
10 56 (3.00%) MCSA
11 37 (1.98%) Network+ Certification
12 34 (1.82%) MCP
13 30 (1.61%) CISSP
13 30 (1.61%) Computer Science Degree
13 30 (1.61%) ITIL Foundation Certificate
14 17 (0.91%) CCDA
15 16 (0.86%) MCITP
16 14 (0.75%) PMI Certification
17 12 (0.64%) GCIH
Quality Assurance & Compliance
1 374 (20.02%) SLA
2 59 (3.16%) QA
3 46 (2.46%) ISO/IEC 27001
4 26 (1.39%) PMO
5 25 (1.34%) PCI DSS
6 24 (1.28%) Data Quality
7 22 (1.18%) ISO/IEC 20000
8 15 (0.80%) GDPR
9 12 (0.64%) ISO 9001
10 9 (0.48%) GPG13
11 8 (0.43%) COBIT
12 7 (0.37%) Cyber Essentials
12 7 (0.37%) Cyber Essentials PLUS
12 7 (0.37%) SEPA
13 6 (0.32%) Solvency II
14 3 (0.16%) HL7
15 2 (0.11%) ISO/IEC 27005
15 2 (0.11%) Sarbanes-Oxley
16 1 (0.054%) ISO 22301
16 1 (0.054%) RosettaNet
System Software
1 379 (20.29%) Active Directory
2 167 (8.94%) VMware Infrastructure
3 166 (8.89%) Hyper-V
4 57 (3.05%) Virtual Desktop
5 55 (2.94%) XenApp
6 38 (2.03%) VMware ESXi
7 27 (1.45%) Virtual Machines
8 24 (1.28%) BitLocker
9 21 (1.12%) Docker
9 21 (1.12%) XenDesktop
10 18 (0.96%) vSphere
11 12 (0.64%) Firmware
12 9 (0.48%) Snort
13 8 (0.43%) HDFS
14 7 (0.37%) KVM
14 7 (0.37%) NFS
14 7 (0.37%) Terminal Server
14 7 (0.37%) Virtual Servers
15 6 (0.32%) Veritas Cluster Server
16 5 (0.27%) Tivoli Workload Scheduler
Systems Management
1 202 (10.81%) SCCM
2 97 (5.19%) SCOM
3 29 (1.55%) SCVMM
4 28 (1.50%) SCOrch
5 25 (1.34%) vCenter Server
6 22 (1.18%) Forefront Identity Manager
7 21 (1.12%) Ansible
8 19 (1.02%) OPNET
8 19 (1.02%) Puppet
9 16 (0.86%) Opscode Chef
10 15 (0.80%) BMC PATROL
10 15 (0.80%) Cisco CUCM
10 15 (0.80%) NetBackup
11 14 (0.75%) Single Sign-On
11 14 (0.75%) Tivoli Storage Manager
12 13 (0.70%) ITRS Geneos
12 13 (0.70%) Nagios
13 11 (0.59%) Netcool
13 11 (0.59%) Systems Management Server (SMS)
13 11 (0.59%) Tivoli
Vendors
1 596 (31.91%) Microsoft
2 245 (13.12%) VMware
3 215 (11.51%) Cisco
4 160 (8.57%) Citrix
5 138 (7.39%) Oracle
6 110 (5.89%) HP
6 110 (5.89%) SolarWinds
7 86 (4.60%) Remedy
8 84 (4.50%) ServiceNow
9 51 (2.73%) McAfee
10 45 (2.41%) F5
11 42 (2.25%) Avaya
11 42 (2.25%) Fortinet
12 38 (2.03%) Veeam
13 37 (1.98%) Red Hat
14 35 (1.87%) BMC
15 30 (1.61%) Blue Coat
15 30 (1.61%) SAP
16 29 (1.55%) Riverbed
17 27 (1.45%) Symantec