Period
to 19 October 2019

The following table provides summary statistics for permanent job vacancies with a requirement for Problem Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Problem Management over the 6 months to 19 October 2019 with a comparison to the same period in the previous 2 years.

Problem Management
UK
6 months to
19 Oct 2019
Same period 2018 Same period 2017
Rank 308 287 289
Rank change year-on-year -21 +2 +5
Permanent jobs citing Problem Management 1,437 1,939 2,120
As % of all permanent IT jobs advertised in the UK 1.05% 1.18% 1.21%
As % of the Processes & Methodologies category 1.14% 1.28% 1.31%
Number of salaries quoted 1,001 1,417 1,585
UK median annual salary £46,500 £45,000 £44,000
Median salary % change year-on-year +3.33% +2.27% +1.15%
10th Percentile £26,250 £25,900 £25,500
90th Percentile £77,500 £71,250 £67,500
UK excluding London median annual salary £42,500 £45,000 £39,131
% change year-on-year -5.56% +15.00% -6.83%

Problem Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 125,509 151,273 161,386
As % of all permanent IT jobs advertised in the UK 92.13% 91.80% 92.32%
Number of salaries quoted 98,696 120,396 127,325
UK median annual salary £52,500 £50,000 £50,000
Median salary % change year-on-year +5.00% - +4.17%
10th Percentile £30,000 £29,000 £28,250
90th Percentile £86,250 £83,750 £80,000
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

Problem Management
Job Vacancy Trend

Job postings citing Problem Management as a percentage of all IT jobs advertised.

Job vacancy trend for Problem Management in the UK

Problem Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Problem Management.

Salary trend for Problem Management in the UK

Problem Management
Salary Histogram

The salary distribution of IT jobs citing Problem Management over the 6 months to 19 October 2019.

Salary histogram for Problem Management in the UK

Problem Management
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Problem Management within the UK over the 6 months to 19 October 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -15 1,336 £47,269 +5.04% 166
UK excluding London -27 1,006 £42,500 -5.56% 127
London +21 397 £54,500 +9.00% 47
South East -72 328 £43,750 -12.50% 35
North of England -40 244 £50,000 +25.00% 29
Midlands +25 187 £37,250 -12.35% 24
North West -6 164 £50,000 +31.58% 19
West Midlands +39 116 £37,500 -11.76% 18
East of England +72 96 £45,000 -9.09% 6
South West +14 80 £30,000 -14.29% 25
East Midlands +9 71 £31,500 -27.59% 6
Yorkshire -72 45 £35,000 -17.65% 9
North East +36 35 £51,240 +43.33% 1
Northern Ireland +18 34 - - 1
Scotland +3 32 £42,500 -5.56% 4
Wales -18 9 £40,000 -5.88% 3

For the 6 months to 19 October 2019, IT jobs citing Problem Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Problem Management.

1 796 (55.39%) ITIL
2 465 (32.36%) Incident Management
3 417 (29.02%) Windows
4 409 (28.46%) Service Management
5 394 (27.42%) Microsoft
6 366 (25.47%) Change Management
7 334 (23.24%) Finance
8 319 (22.20%) Problem-Solving
9 291 (20.25%) Service Delivery
9 291 (20.25%) SLA
10 267 (18.58%) Active Directory
11 229 (15.94%) Office 365
11 229 (15.94%) Analytical Skills
12 227 (15.80%) Agile Software Development
13 222 (15.45%) ITSM
14 218 (15.17%) SQL
15 214 (14.89%) Azure
16 212 (14.75%) Linux
17 200 (13.92%) Windows Server
18 196 (13.64%) Firewall
19 190 (13.22%) Continuous Improvement
20 177 (12.32%) Microsoft Office
21 174 (12.11%) VMware
22 168 (11.69%) Management Information System
23 152 (10.58%) Root Cause Analysis
24 149 (10.37%) LAN
25 148 (10.30%) WAN
26 147 (10.23%) Degree
26 147 (10.23%) PowerShell
27 134 (9.32%) Cisco

Problem Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 51 (3.55%) IIS
2 46 (3.20%) MS Exchange
3 42 (2.92%) Skype for Business
4 28 (1.95%) SharePoint
5 24 (1.67%) Confluence
6 18 (1.25%) Apache
7 12 (0.84%) SAS
8 11 (0.77%) nginx
9 10 (0.70%) BizTalk Server
9 10 (0.70%) CICS
9 10 (0.70%) Exchange Server 2010
9 10 (0.70%) Exchange Server 2013
10 7 (0.49%) Tomcat
11 6 (0.42%) SharePoint 2010
11 6 (0.42%) WebSphere
12 5 (0.35%) Elasticsearch
12 5 (0.35%) JBoss
13 3 (0.21%) Exchange Server 2007
13 3 (0.21%) IBM Notes
14 2 (0.14%) Exchange Server 2003
Applications
1 177 (12.32%) Microsoft Office
2 47 (3.27%) Microsoft Excel
3 19 (1.32%) Microsoft PowerPoint
4 9 (0.63%) Spreadsheet
5 6 (0.42%) MS Visio
Business Applications
1 18 (1.25%) Remedy ITSM
2 11 (0.77%) Dynamics CRM
2 11 (0.77%) Elite 3E
3 7 (0.49%) Dynamics AX
4 6 (0.42%) Dynamics GP
5 5 (0.35%) Oracle EBS R12
6 4 (0.28%) Maximo
7 3 (0.21%) Oracle EBS
7 3 (0.21%) Oracle ERP
7 3 (0.21%) Oracle Financials
7 3 (0.21%) Postilion
7 3 (0.21%) SAP SD
7 3 (0.21%) Workfront
8 2 (0.14%) Carpe Diem
8 2 (0.14%) Endur
8 2 (0.14%) SAP Hybris
8 2 (0.14%) Unica
9 1 (0.070%) iTrent
9 1 (0.070%) Oracle iProcurement
9 1 (0.070%) SAP S/4HANA
Cloud Services
1 229 (15.94%) Office 365
2 214 (14.89%) Azure
3 106 (7.38%) AWS
4 70 (4.87%) SaaS
5 39 (2.71%) PaaS
6 31 (2.16%) Azure Active Directory
7 27 (1.88%) IaaS
8 12 (0.84%) Cloud Computing
8 12 (0.84%) Mimecast
8 12 (0.84%) Power Platform
9 9 (0.63%) GitHub
9 9 (0.63%) OneDrive
10 8 (0.56%) Dynamics 365
11 7 (0.49%) Amazon EKS
11 7 (0.49%) npm
12 6 (0.42%) Akamai
12 6 (0.42%) Asana
13 5 (0.35%) Amazon EC2
13 5 (0.35%) Azure ExpressRoute
14 4 (0.28%) Slack
Communications & Networking
1 196 (13.64%) Firewall
2 149 (10.37%) LAN
3 148 (10.30%) WAN
4 109 (7.59%) TCP/IP
5 107 (7.45%) DNS
6 96 (6.68%) DHCP
7 72 (5.01%) VPN
8 67 (4.66%) Internet
9 64 (4.45%) Network Security
10 50 (3.48%) Skype
11 47 (3.27%) SAN
12 34 (2.37%) VoIP
13 32 (2.23%) MPLS
14 31 (2.16%) Wireless
15 29 (2.02%) VLAN
16 27 (1.88%) BGP
17 26 (1.81%) HTTPS
18 23 (1.60%) Ethernet
18 23 (1.60%) Wi-Fi
19 22 (1.53%) IP Telephony
Database & Business Intelligence
1 125 (8.70%) SQL Server
2 42 (2.92%) MongoDB
3 38 (2.64%) DB2
4 29 (2.02%) Relational Database
5 22 (1.53%) Oracle Reports
5 22 (1.53%) PostgreSQL
6 21 (1.46%) SQL Server 2016
7 18 (1.25%) Data Warehouse
7 18 (1.25%) Hazelcast
8 15 (1.04%) Enterprise Data Warehouse
8 15 (1.04%) OLAP
8 15 (1.04%) OLTP
8 15 (1.04%) RDBMS
9 14 (0.97%) Oracle Database
9 14 (0.97%) SQL Server Reporting Services
10 12 (0.84%) Power BI
10 12 (0.84%) SQL Server 2012
11 11 (0.77%) Azure SQL Database
12 10 (0.70%) Big Data
12 10 (0.70%) SQL Server Integration Services
Development Applications
1 49 (3.41%) JIRA
2 24 (1.67%) Git (software)
2 24 (1.67%) Jenkins
3 21 (1.46%) Octopus Deploy
3 21 (1.46%) TeamCity
4 20 (1.39%) Visual Studio Team System
5 16 (1.11%) MSI
6 12 (0.84%) VSS/SourceSafe
7 10 (0.70%) SonarQube
7 10 (0.70%) Team Foundation Server
7 10 (0.70%) TestRail
8 9 (0.63%) Zephyr
9 8 (0.56%) Sonatype Nexus
10 7 (0.49%) Ant
10 7 (0.49%) Artifactory
10 7 (0.49%) Bower
10 7 (0.49%) Chocolatey
10 7 (0.49%) Maven
10 7 (0.49%) MSBuild
11 6 (0.42%) Visual Studio
General
1 334 (23.24%) Finance
2 74 (5.15%) Banking
3 68 (4.73%) Retail
4 67 (4.66%) Telecoms
5 45 (3.13%) Legal
6 44 (3.06%) Public Sector
7 26 (1.81%) Law
8 18 (1.25%) Front Office
9 16 (1.11%) Marketing
10 12 (0.84%) Back Office
10 12 (0.84%) Publishing
11 11 (0.77%) Local Government
12 9 (0.63%) Manufacturing
13 8 (0.56%) French Language
14 7 (0.49%) German Language
14 7 (0.49%) Housing Association
14 7 (0.49%) Spanish Language
15 6 (0.42%) Aerospace
15 6 (0.42%) Billing
15 6 (0.42%) Financial Institution
Job Titles
1 285 (19.83%) Analyst
2 160 (11.13%) Service Manager
3 135 (9.39%) Applications Support
4 131 (9.12%) Support Engineer
5 127 (8.84%) Support Analyst
6 107 (7.45%) IT Manager
7 87 (6.05%) Service Analyst
8 80 (5.57%) IT Services Manager
9 71 (4.94%) Delivery Manager
10 70 (4.87%) Infrastructure Engineer
11 67 (4.66%) IT Support
12 64 (4.45%) Service Delivery Manager
13 56 (3.90%) Team Leader
14 55 (3.83%) Incident Manager
15 52 (3.62%) Applications Support Analyst
16 50 (3.48%) Architect
17 47 (3.27%) IT Analyst
18 43 (2.99%) Administrator
19 42 (2.92%) Desktop Support
20 41 (2.85%) DBA
Libraries, Frameworks & Software Standards
1 52 (3.62%) .NET
2 30 (2.09%) Web Services
3 28 (1.95%) Elastic Stack
4 26 (1.81%) SOAP
5 20 (1.39%) HTML
5 20 (1.39%) REST
6 18 (1.25%) CSS
6 18 (1.25%) Spring
6 18 (1.25%) Vert.x
7 17 (1.18%) Middleware
8 14 (0.97%) JSON
8 14 (0.97%) LDAP
9 11 (0.77%) Ajax
9 11 (0.77%) jQuery
10 10 (0.70%) XML
11 8 (0.56%) .NET Framework
11 8 (0.56%) Velocity
12 7 (0.49%) ASP.NET
12 7 (0.49%) LAMP
13 6 (0.42%) WebSphere MQ
Miscellaneous
1 229 (15.94%) Analytical Skills
2 168 (11.69%) Management Information System
3 88 (6.12%) User Experience
4 70 (4.87%) Data Centre
5 58 (4.04%) Self-Motivation
6 40 (2.78%) Smartphone
7 37 (2.57%) CMDB
8 31 (2.16%) Internet of Things
9 29 (2.02%) Video Conferencing
10 28 (1.95%) Replication
11 25 (1.74%) Virtual Team
12 18 (1.25%) Clustering
12 18 (1.25%) Driving Licence
12 18 (1.25%) Mainframe
13 17 (1.18%) Xbox
14 16 (1.11%) Blackberry
15 15 (1.04%) Handset
16 13 (0.90%) Fat Client
16 13 (0.90%) Thin Client
17 12 (0.84%) Enterprise Software
Operating Systems
1 417 (29.02%) Windows
2 212 (14.75%) Linux
3 200 (13.92%) Windows Server
4 125 (8.70%) Windows 10
5 93 (6.47%) Unix
6 81 (5.64%) Windows Server 2008
7 66 (4.59%) Windows Server 2012
8 46 (3.20%) Windows 7
9 24 (1.67%) Windows Server 2003
10 22 (1.53%) Android
11 18 (1.25%) Apple iOS
12 17 (1.18%) Solaris
13 14 (0.97%) Red Hat Enterprise Linux
14 11 (0.77%) SUSE
14 11 (0.77%) Windows Vista
15 10 (0.70%) zOS
16 9 (0.63%) Windows 8
17 8 (0.56%) AIX
17 8 (0.56%) Windows XP
18 6 (0.42%) Windows 2000
Processes & Methodologies
1 796 (55.39%) ITIL
2 465 (32.36%) Incident Management
3 409 (28.46%) Service Management
4 366 (25.47%) Change Management
5 319 (22.20%) Problem-Solving
6 291 (20.25%) Service Delivery
7 227 (15.80%) Agile Software Development
8 222 (15.45%) ITSM
9 190 (13.22%) Continuous Improvement
10 152 (10.58%) Root Cause Analysis
11 132 (9.19%) DevOps
12 114 (7.93%) Disaster Recovery
13 113 (7.86%) Knowledge Management
14 104 (7.24%) ITIL V3
15 99 (6.89%) Mentoring
15 99 (6.89%) Project Management
16 96 (6.68%) Infrastructure Engineering
17 94 (6.54%) Release Management
18 88 (6.12%) Coaching
19 87 (6.05%) Information Security
Programming Languages
1 218 (15.17%) SQL
2 147 (10.23%) PowerShell
3 72 (5.01%) Java
4 58 (4.04%) Bash Shell
5 51 (3.55%) Python
6 44 (3.06%) C#
7 38 (2.64%) C
8 33 (2.30%) Perl
8 33 (2.30%) Shell Script
9 25 (1.74%) JavaScript
10 19 (1.32%) Ruby
10 19 (1.32%) VBScript
11 17 (1.18%) T-SQL
12 16 (1.11%) VB
13 15 (1.04%) C++
14 14 (0.97%) Go
15 13 (0.90%) PL/SQL
16 11 (0.77%) VBA
17 7 (0.49%) Lingo
17 7 (0.49%) PHP
Qualifications
1 147 (10.23%) Degree
2 133 (9.26%) Cisco Certification
3 103 (7.17%) Security Cleared
4 91 (6.33%) Microsoft Certification
5 88 (6.12%) ITIL Certification
6 83 (5.78%) CCNA
7 80 (5.57%) CCNP
8 74 (5.15%) ITIL Foundation Certificate
9 53 (3.69%) MCSA
10 52 (3.62%) MCSE
11 51 (3.55%) SC Cleared
12 36 (2.51%) VMware Certified Professional (VCP)
13 35 (2.44%) CISSP
14 25 (1.74%) MCP
15 22 (1.53%) CCDP
16 20 (1.39%) DV Cleared
17 17 (1.18%) CCSP
18 15 (1.04%) CEH
18 15 (1.04%) Citrix Certification
19 14 (0.97%) CISM
Quality Assurance & Compliance
1 291 (20.25%) SLA
2 70 (4.87%) ISO/IEC 27001
3 41 (2.85%) QA
4 29 (2.02%) ISO/IEC 20000
5 18 (1.25%) GDPR
6 13 (0.90%) PCI DSS
7 11 (0.77%) NIST
8 9 (0.63%) Cyber Essentials
8 9 (0.63%) ISO 9001
9 8 (0.56%) NIST 800
10 4 (0.28%) COBIT
10 4 (0.28%) Data Quality
11 3 (0.21%) Cyber Essentials PLUS
11 3 (0.21%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
11 3 (0.21%) ISO/IEC 27005
12 2 (0.14%) ISO 31000
12 2 (0.14%) PMBOK
13 1 (0.070%) BS7799
13 1 (0.070%) FedRAMP
13 1 (0.070%) Sarbanes-Oxley
System Software
1 267 (18.58%) Active Directory
2 122 (8.49%) VMware Infrastructure
3 58 (4.04%) Hyper-V
4 26 (1.81%) Virtual Machines
5 25 (1.74%) VMware ESXi
6 24 (1.67%) vSphere
7 21 (1.46%) Docker
8 13 (0.90%) XenDesktop
9 12 (0.84%) Firmware
9 12 (0.84%) Virtual Servers
10 11 (0.77%) Microsoft Virtual Server
11 9 (0.63%) XenApp
12 8 (0.56%) Microsoft App-V
12 8 (0.56%) VirtualBox
13 7 (0.49%) Citrix Hypervisor
13 7 (0.49%) Virtual Desktop
14 6 (0.42%) Tivoli Workload Scheduler
15 5 (0.35%) DFS Replication
15 5 (0.35%) Terminal Services
16 4 (0.28%) vCloud
Systems Management
1 106 (7.38%) SCCM
2 39 (2.71%) Kubernetes
3 29 (2.02%) SCOM
4 26 (1.81%) Terraform
5 24 (1.67%) Ansible
6 20 (1.39%) AirWatch
7 18 (1.25%) Nagios
7 18 (1.25%) Prometheus
8 17 (1.18%) Microsoft Intune
9 15 (1.04%) Foglight
9 15 (1.04%) LiteSpeed
9 15 (1.04%) Puppet
10 13 (0.90%) Opscode Chef
11 12 (0.84%) Cacti
12 10 (0.70%) Microsoft Data Protection Manager
12 10 (0.70%) vCenter Server
13 8 (0.56%) McAfee ePO
13 8 (0.56%) NetBackup
13 8 (0.56%) Norton AntiVirus
13 8 (0.56%) SolarWinds Orion
Vendors
1 394 (27.42%) Microsoft
2 174 (12.11%) VMware
3 134 (9.32%) Cisco
4 118 (8.21%) ServiceNow
5 101 (7.03%) Citrix
6 92 (6.40%) Oracle
7 50 (3.48%) HP
8 41 (2.85%) SolarWinds
9 39 (2.71%) Apple
9 39 (2.71%) Remedy
10 35 (2.44%) Avaya
11 30 (2.09%) Juniper
12 29 (2.02%) NetApp
13 26 (1.81%) SAP
14 23 (1.60%) Palo Alto
15 22 (1.53%) IBM
16 21 (1.46%) Ivanti
16 21 (1.46%) Splunk
17 19 (1.32%) Aruba
17 19 (1.32%) Qualys