Problem Management
UK

The following table provides summary statistics for permanent job vacancies with a requirement for Problem Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Problem Management over the 6 months to 7 December 2023 with a comparison to the same period in the previous 2 years.

6 months to
7 Dec 2023
Same period 2022 Same period 2021
Rank 267 334 433
Rank change year-on-year +67 +99 -78
Permanent jobs citing Problem Management 658 1,327 961
As % of all permanent jobs advertised in the UK 1.24% 1.08% 0.75%
As % of the Processes & Methodologies category 1.32% 1.13% 0.79%
Number of salaries quoted 459 987 706
10th Percentile £31,250 £30,500 £27,500
25th Percentile £37,625 £37,500 £35,000
Median annual salary (50th Percentile) £50,000 £49,280 £45,000
Median % change year-on-year +1.46% +9.51% -
75th Percentile £69,375 £61,000 £60,000
90th Percentile £90,000 £75,650 £73,750
UK excluding London median annual salary £47,500 £45,000 £42,500
% change year-on-year +5.56% +5.88% -

All Process and Methodology Skills
UK

Problem Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 49,863 117,613 122,319
As % of all permanent jobs advertised in the UK 94.11% 95.75% 95.45%
Number of salaries quoted 36,022 72,003 82,155
10th Percentile £32,500 £34,700 £32,500
25th Percentile £43,750 £45,000 £42,500
Median annual salary (50th Percentile) £60,000 £61,000 £60,000
Median % change year-on-year -1.64% +1.67% +9.09%
75th Percentile £80,000 £82,500 £77,500
90th Percentile £99,680 £100,000 £95,000
UK excluding London median annual salary £52,500 £53,500 £50,000
% change year-on-year -1.87% +7.00% +4.17%

Problem Management
Job Vacancy Trend

Job postings citing Problem Management as a proportion of all IT jobs advertised.

Job vacancy trend for Problem Management in the UK

Problem Management
Salary Trend

3-month moving average salary quoted in jobs citing Problem Management.

Salary trend for Problem Management in the UK

Problem Management
Salary Histogram

Salary distribution for jobs citing Problem Management over the 6 months to 7 December 2023.

Salary histogram for Problem Management in the UK

Problem Management
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Problem Management within the UK over the 6 months to 7 December 2023. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +54 583 £50,000 +5.26% 216
UK excluding London +52 438 £47,500 +5.56% 156
Work from Home +66 252 £54,500 +14.74% 105
London +82 202 £60,000 +9.91% 65
North of England +99 132 £47,500 +2.70% 59
South East +17 119 £44,500 -1.11% 26
Midlands +49 86 £50,000 +1.46% 28
North West +73 71 £55,000 +15.79% 19
West Midlands +50 59 £50,000 +1.46% 17
Yorkshire +108 52 £47,500 -5.00% 39
Scotland +53 46 £62,500 +25.00% 9
East Midlands +43 26 £34,125 -31.75% 11
East of England +63 23 £50,000 -7.83% 14
South West +53 18 £45,000 +12.50% 17
North East +36 9 £32,500 +8.33% 1
Wales +4 7 £70,576 +35.23% 4
Northern Ireland +42 6 £37,500 -42.31%
Channel Islands - 1 - -

Problem Management
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 48 (7.29%) SharePoint
2 36 (5.47%) Confluence
3 28 (4.26%) MS Exchange
4 14 (2.13%) WebSphere
4 14 (2.13%) WebSphere Application Server
5 3 (0.46%) Oracle SOA Suite
5 3 (0.46%) Tomcat
6 2 (0.30%) IIS
6 2 (0.30%) JBoss
6 2 (0.30%) WebLogic
7 1 (0.15%) Exchange Server 2000
7 1 (0.15%) Exchange Server 2013
Applications
1 39 (5.93%) Microsoft Office
2 7 (1.06%) Microsoft PowerPoint
3 5 (0.76%) Microsoft Excel
4 3 (0.46%) Spreadsheet
5 2 (0.30%) MS Visio
Business Applications
1 5 (0.76%) Dynamics NAV
2 4 (0.61%) Dynamics CRM
3 2 (0.30%) Elite 3E
3 2 (0.30%) Remedy ITSM
3 2 (0.30%) SAP EWM
4 1 (0.15%) Aladdin
4 1 (0.15%) Infor SunSystems
4 1 (0.15%) Magento
4 1 (0.15%) Oracle ERP
4 1 (0.15%) Salerio
4 1 (0.15%) SAP CO
4 1 (0.15%) SAP FI
4 1 (0.15%) SAP FI/CO
4 1 (0.15%) SAP S/4HANA
4 1 (0.15%) Shopify
4 1 (0.15%) thinkFolio
Cloud Services
1 153 (23.25%) Microsoft 365
2 146 (22.19%) Azure
3 47 (7.14%) Entra ID
4 33 (5.02%) SaaS
5 28 (4.26%) IaaS
6 26 (3.95%) AWS
7 25 (3.80%) Power Platform
8 19 (2.89%) GCP
9 15 (2.28%) PaaS
10 11 (1.67%) Dynamics 365
10 11 (1.67%) OpenShift
11 9 (1.37%) Azure Monitor
12 8 (1.22%) Yammer
13 6 (0.91%) Amazon S3
13 6 (0.91%) Azure Storage
13 6 (0.91%) Mimecast
14 5 (0.76%) Amazon CloudWatch
14 5 (0.76%) OneDrive
14 5 (0.76%) Power Automate
14 5 (0.76%) PowerApps
Communications & Networking
1 71 (10.79%) Firewall
2 47 (7.14%) VPN
3 30 (4.56%) DNS
4 28 (4.26%) F5 BIG-IP GTM
4 28 (4.26%) F5 BIG-IP LTM
5 20 (3.04%) DHCP
6 18 (2.74%) SAN
7 17 (2.58%) LAN
8 15 (2.28%) WAN
9 13 (1.98%) Wi-Fi
10 10 (1.52%) Internet
10 10 (1.52%) VoIP
10 10 (1.52%) Wireless
11 8 (1.22%) Network Security
12 6 (0.91%) IP Telephony
12 6 (0.91%) MPLS
12 6 (0.91%) NAS
13 5 (0.76%) BGP
13 5 (0.76%) OSPF
13 5 (0.76%) TCP/IP
Database & Business Intelligence
1 52 (7.90%) SQL Server
2 38 (5.78%) MySQL
3 35 (5.32%) Relational Database
4 31 (4.71%) RDBMS
5 17 (2.58%) MongoDB
6 14 (2.13%) BusinessObjects
6 14 (2.13%) BusinessObjects Business Intelligence
6 14 (2.13%) Power BI
7 10 (1.52%) SQL Server Integration Services
8 8 (1.22%) Azure SQL Database
9 7 (1.06%) Data Warehouse
9 7 (1.06%) SQL Server Reporting Services
10 6 (0.91%) Oracle Reports
11 5 (0.76%) Amazon RDS
11 5 (0.76%) Oracle Database
12 4 (0.61%) DTS
13 3 (0.46%) Apache Cassandra
13 3 (0.46%) NoSQL
13 3 (0.46%) Oracle Database 12c
13 3 (0.46%) SQL Server Analysis Services
Development Applications
1 57 (8.66%) JIRA
2 29 (4.41%) Git
3 14 (2.13%) Oracle APEX
4 11 (1.67%) IBM UrbanCode
5 5 (0.76%) Visual Studio
6 3 (0.46%) Jenkins
6 3 (0.46%) Postman
7 2 (0.30%) Bitbucket
7 2 (0.30%) SQL Server Management Studio (SSMS)
8 1 (0.15%) MSBuild
8 1 (0.15%) Octopus Deploy
8 1 (0.15%) Subversion
8 1 (0.15%) Team Foundation Server
General
1 237 (36.02%) Social Skills
2 192 (29.18%) Finance
3 107 (16.26%) Analytical Skills
4 81 (12.31%) Banking
5 68 (10.33%) Retail
6 66 (10.03%) Inclusion and Diversity
7 22 (3.34%) Law
8 21 (3.19%) Organisational Skills
9 20 (3.04%) Telecoms
10 19 (2.89%) Presentation Skills
11 13 (1.98%) Legal
12 11 (1.67%) Documentation Skills
12 11 (1.67%) Manufacturing
13 10 (1.52%) Marketing
14 7 (1.06%) Fire and Rescue
14 7 (1.06%) Local Government
14 7 (1.06%) Public Sector
15 6 (0.91%) Back Office
16 3 (0.46%) Automotive
16 3 (0.46%) Investment Banking
Job Titles
1 161 (24.47%) Analyst
2 92 (13.98%) Senior
3 88 (13.37%) Support Analyst
4 67 (10.18%) Service Manager
5 61 (9.27%) Support Engineer
6 58 (8.81%) Applications Support
7 56 (8.51%) IT Support
8 53 (8.05%) Lead
9 48 (7.29%) Infrastructure Engineer
10 43 (6.53%) IT Analyst
11 41 (6.23%) DevOps Engineer
12 39 (5.93%) Applications Support Analyst
12 39 (5.93%) Senior DevOps
12 39 (5.93%) Senior DevOps Engineer
13 38 (5.78%) IT Manager
14 36 (5.47%) IT Support Analyst
15 35 (5.32%) DBA
16 33 (5.02%) Service Analyst
17 31 (4.71%) IT Services Manager
18 29 (4.41%) MySQL DBA
Libraries, Frameworks & Software Standards
1 34 (5.17%) .NET
2 28 (4.26%) Spine.js
3 12 (1.82%) AngularJS
4 11 (1.67%) ASP.NET
4 11 (1.67%) ASP.NET Web API
4 11 (1.67%) jQuery
5 7 (1.06%) .NET Framework
6 6 (0.91%) .NET Core
6 6 (0.91%) RESTful
6 6 (0.91%) Web Services
7 4 (0.61%) Middleware
8 3 (0.46%) Elastic Stack
9 2 (0.30%) CSS
9 2 (0.30%) HTML
9 2 (0.30%) JSON
9 2 (0.30%) Spring Boot
10 1 (0.15%) ADO
10 1 (0.15%) MSMQ
10 1 (0.15%) Node.js
10 1 (0.15%) XML
Miscellaneous
1 96 (14.59%) Management Information System
2 47 (7.14%) Data Centre
3 33 (5.02%) Cloud Native
4 28 (4.26%) Self-Motivation
5 24 (3.65%) Public Cloud
6 23 (3.50%) CMDB
7 15 (2.28%) Clustering
8 14 (2.13%) Product Ownership
9 12 (1.82%) Driving Licence
10 11 (1.67%) Legacy Applications
11 10 (1.52%) Virtual Team
12 9 (1.37%) PKI
13 6 (0.91%) Enterprise Software
13 6 (0.91%) NHS
14 5 (0.76%) Greenfield Project
14 5 (0.76%) Hedge funds
14 5 (0.76%) Hybrid Cloud
15 4 (0.61%) Mainframe
15 4 (0.61%) Renewable Energy
15 4 (0.61%) Video Conferencing
Operating Systems
1 261 (39.67%) Windows
2 113 (17.17%) Linux
3 108 (16.41%) Windows Server
4 68 (10.33%) Unix
5 44 (6.69%) Windows 10
6 28 (4.26%) Android
7 24 (3.65%) Windows Server 2016
8 21 (3.19%) Windows Server 2019
9 19 (2.89%) Apple iOS
10 17 (2.58%) Windows 7
11 16 (2.43%) Windows Server 2008
12 14 (2.13%) Red Hat Enterprise Linux
13 12 (1.82%) Windows Server 2012
14 9 (1.37%) Windows Server 2003
15 6 (0.91%) Mac OS
16 4 (0.61%) CentOS
16 4 (0.61%) Data ONTAP
17 2 (0.30%) Mac OS X
17 2 (0.30%) Ubuntu
17 2 (0.30%) Windows 8
Processes & Methodologies
1 334 (50.76%) ITIL
2 198 (30.09%) Incident Management
3 194 (29.48%) Service Management
4 178 (27.05%) Change Management
5 150 (22.80%) Agile
6 136 (20.67%) Problem-Solving
7 134 (20.36%) ITSM
8 129 (19.60%) Customer Service
9 127 (19.30%) Service Delivery
10 111 (16.87%) DevOps
11 84 (12.77%) Root Cause Analysis
12 79 (12.01%) Project Management
13 66 (10.03%) Infrastructure Engineering
14 65 (9.88%) Roadmaps
15 63 (9.57%) Continuous Improvement
16 54 (8.21%) Asset Management
16 54 (8.21%) Change Control
16 54 (8.21%) Project Delivery
17 53 (8.05%) Infrastructure as Code
18 50 (7.60%) Mentoring
Programming Languages
1 120 (18.24%) SQL
2 89 (13.53%) PowerShell
3 54 (8.21%) Python
4 27 (4.10%) Java
5 23 (3.50%) T-SQL
6 19 (2.89%) Bash
7 17 (2.58%) PL/SQL
8 15 (2.28%) C#
8 15 (2.28%) JavaScript
9 11 (1.67%) Groovy
10 6 (0.91%) Shell Script
11 3 (0.46%) Perl
12 2 (0.30%) Kotlin
12 2 (0.30%) PHP
12 2 (0.30%) Swift
13 1 (0.15%) Bicep
13 1 (0.15%) Go
13 1 (0.15%) JCL
13 1 (0.15%) R
13 1 (0.15%) TypeScript
Qualifications
1 129 (19.60%) Degree
2 95 (14.44%) Security Cleared
3 80 (12.16%) SC Cleared
4 75 (11.40%) ITIL Certification
5 26 (3.95%) Cisco Certification
6 22 (3.34%) Microsoft Certification
7 21 (3.19%) Computer Science Degree
8 17 (2.58%) CCNA
9 9 (1.37%) DV Cleared
9 9 (1.37%) MCP
9 9 (1.37%) MCSE
10 8 (1.22%) Citrix Certification
11 7 (1.06%) CCNP
11 7 (1.06%) VMware Certified Professional (VCP)
12 6 (0.91%) A+ Certification
12 6 (0.91%) Azure Certification
12 6 (0.91%) CCIE
13 5 (0.76%) CCIE Routing and Switching
13 5 (0.76%) ITIL Foundation Certificate
14 4 (0.61%) AWS Certification
Quality Assurance & Compliance
1 84 (12.77%) SLA
2 22 (3.34%) QA
3 15 (2.28%) ISO/IEC 27001
4 10 (1.52%) Cyber Essentials
5 8 (1.22%) Cyber Essentials PLUS
5 8 (1.22%) GDPR
6 5 (0.76%) Sarbanes-Oxley
7 3 (0.46%) PCI DSS
8 2 (0.30%) COBIT
8 2 (0.30%) Data Quality
8 2 (0.30%) GRC
8 2 (0.30%) NCSC
8 2 (0.30%) NIST
9 1 (0.15%) Accessibility
9 1 (0.15%) GxP
9 1 (0.15%) ISO 22301
9 1 (0.15%) ISO 9001
9 1 (0.15%) SOC 1
System Software
1 173 (26.29%) Active Directory
2 45 (6.84%) VMware Infrastructure
3 26 (3.95%) VMware ESXi
4 15 (2.28%) Virtual Desktop
5 13 (1.98%) Docker
6 7 (1.06%) Hyper-V
6 7 (1.06%) Virtual Machines
6 7 (1.06%) XenApp
7 3 (0.46%) Firmware
7 3 (0.46%) vSphere
8 2 (0.30%) Citrix Hypervisor
9 1 (0.15%) BitLocker
9 1 (0.15%) EMC RecoverPoint
9 1 (0.15%) Virtual Servers
9 1 (0.15%) VMware NSX
9 1 (0.15%) XenDesktop
Systems Management
1 87 (13.22%) SCCM
2 60 (9.12%) Microsoft Intune
3 45 (6.84%) Terraform
4 42 (6.38%) Ansible
5 23 (3.50%) vCenter Server
6 11 (1.67%) Kubernetes
6 11 (1.67%) Progress Chef
7 10 (1.52%) Puppet
7 10 (1.52%) Red Hat Satellite
7 10 (1.52%) Tivoli
7 10 (1.52%) Tivoli Storage Manager
8 9 (1.37%) Active Directory Federation Services
8 9 (1.37%) AirWatch
8 9 (1.37%) SCOM
8 9 (1.37%) Single Sign-On
9 6 (0.91%) Failover Clustering
9 6 (0.91%) WSUS
10 4 (0.61%) McAfee ePO
10 4 (0.61%) vRealize
11 3 (0.46%) Cisco CUCM
Vendors
1 213 (32.37%) Microsoft
2 120 (18.24%) ServiceNow
3 107 (16.26%) VMware
4 73 (11.09%) Cisco
5 57 (8.66%) HP
6 45 (6.84%) Dell
7 38 (5.78%) Oracle
8 33 (5.02%) Bloomberg
8 33 (5.02%) CheckPoint
9 31 (4.71%) Fortinet
10 29 (4.41%) F5
11 26 (3.95%) Citrix
12 18 (2.74%) Google
13 16 (2.43%) Red Hat
14 15 (2.28%) Apple
15 12 (1.82%) IBM
16 11 (1.67%) Veritas
17 10 (1.52%) Symantec
18 9 (1.37%) NetApp
18 9 (1.37%) Toshiba