Period
to 19 October 2017

The following table provides summary statistics for permanent job vacancies with a requirement for Problem Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Problem Management over the 6 months to 19 October 2017 with a comparison to the same period in the previous 2 years.

Problem Management
UK
6 months to
19 Oct 2017
Same period 2016 Same period 2015
Rank 282 287 265
Rank change year-on-year +5 -22 +14
Permanent jobs citing Problem Management 2120 2256 2753
As % of all permanent IT jobs advertised in the UK 1.21% 1.18% 1.25%
As % of the Processes & Methodologies category 1.35% 1.32% 1.42%
Number of salaries quoted 1585 1795 2073
UK median annual salary £44,000 £43,500 £45,000
Median salary % change year-on-year +1.15% -3.33% +5.88%
10th Percentile £25,500 £26,250 £26,250
90th Percentile £67,500 £67,500 £70,000
UK excluding London median annual salary £39,131 £42,000 £42,500
% change year-on-year -6.83% -1.18% +6.25%

Problem Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 157069 170641 194298
As % of all permanent IT jobs advertised in the UK 89.96% 89.19% 88.57%
Number of salaries quoted 123633 141993 159740
UK median annual salary £50,000 £49,500 £47,500
Median salary % change year-on-year +1.01% +4.21% +5.56%
10th Percentile £28,750 £28,000 £27,500
90th Percentile £80,000 £78,750 £76,250
UK excluding London median annual salary £43,250 £42,500 £42,500
% change year-on-year +1.76% - +6.25%

Problem Management
Job Vacancy Trend

Job postings citing Problem Management as a percentage of all IT jobs advertised.

Job vacancy trend for Problem Management in the UK

Problem Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Problem Management.

Salary trend for Problem Management in the UK

Problem Management
Salary Histogram

The salary distribution of IT jobs citing Problem Management over the 6 months to 19 October 2017.

Salary histogram for Problem Management in the UK

Problem Management
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Problem Management within the UK over the 6 months to 19 October 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +11 1998 £45,000 +2.27% 79
UK excluding London -10 1312 £39,131 -6.83% 58
London +50 773 £55,000 +15.79% 26
South East +16 378 £39,500 -10.23% 23
North of England -8 292 £38,000 -5.00% 15
Midlands +22 263 £39,000 -2.50% 8
West Midlands -16 184 £38,750 -7.74% 6
East of England -58 171 £42,000 -6.15% 7
North West -9 163 £40,000 -11.11% 7
South West -14 119 £42,500 +9.68%
Yorkshire +16 106 £37,500 -2.60% 7
East Midlands +49 79 £50,000 +25.00% 2
Wales +39 79 £33,934 -3.05% 1
Scotland -45 24 £36,000 -16.28% 4
North East -5 23 £33,500 -10.67% 1
Northern Ireland -25 4 £27,000 -32.50%

For the 6 months to 19 October 2017, IT jobs citing Problem Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for Problem Management.

1 1284 (60.57%) ITIL
2 762 (35.94%) Microsoft
3 715 (33.73%) Windows
4 613 (28.92%) Incident Management
5 604 (28.49%) Service Management
6 529 (24.95%) Change Management
7 496 (23.40%) Active Directory
8 466 (21.98%) Finance
9 434 (20.47%) Service Delivery
10 421 (19.86%) SLA
11 419 (19.76%) VMware
12 401 (18.92%) SQL
13 339 (15.99%) Windows Server
14 324 (15.28%) Root Cause Analysis
15 306 (14.43%) Firewall
16 299 (14.10%) ITSM
17 290 (13.68%) Cisco
18 278 (13.11%) Linux
19 264 (12.45%) Microsoft Office
20 258 (12.17%) SQL Server
21 253 (11.93%) MS Exchange
21 253 (11.93%) ITIL V3
22 249 (11.75%) VMware Infrastructure
23 242 (11.42%) Oracle
24 230 (10.85%) Unix
24 230 (10.85%) Management Information System
25 227 (10.71%) Microsoft Azure
26 224 (10.57%) Continuous Improvement
27 222 (10.47%) Banking
28 221 (10.42%) Degree

Problem Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 253 (11.93%) MS Exchange
2 148 (6.98%) SharePoint
3 117 (5.52%) IIS
4 112 (5.28%) Exchange Server 2010
5 98 (4.62%) Skype for Business
6 59 (2.78%) Exchange Server 2013
7 51 (2.41%) BizTalk Server
8 46 (2.17%) Apache
9 35 (1.65%) JBoss
9 35 (1.65%) Tomcat
10 29 (1.37%) Exchange Server 2007
11 26 (1.23%) Confluence
11 26 (1.23%) WebLogic
12 24 (1.13%) WebSphere
13 19 (0.90%) CMS
14 15 (0.71%) Oracle SOA Suite
15 13 (0.61%) OpenStack
16 12 (0.57%) Mule
16 12 (0.57%) Mule ESB
17 9 (0.42%) Apache TomEE
Applications
1 264 (12.45%) Microsoft Office
2 100 (4.72%) Microsoft Excel
3 44 (2.08%) Microsoft PowerPoint
4 28 (1.32%) Spreadsheet
5 10 (0.47%) MS Visio
6 7 (0.33%) Adobe Creative Suite
7 3 (0.14%) HipChat
8 2 (0.094%) Doxygen
9 1 (0.047%) Camtasia
9 1 (0.047%) Chatbot
9 1 (0.047%) InfoPath
9 1 (0.047%) Microsoft Project
Business Applications
1 59 (2.78%) Remedy ITSM
2 48 (2.26%) Dynamics CRM
3 24 (1.13%) SAP MM
4 17 (0.80%) RiskWrite
5 9 (0.42%) assyst
6 6 (0.28%) Oracle EBS
6 6 (0.28%) SAP BPC
6 6 (0.28%) Workfront
7 5 (0.24%) SAP SD
7 5 (0.24%) SAP SRM
7 5 (0.24%) Summit
8 4 (0.19%) Magento
8 4 (0.19%) SAP CO
8 4 (0.19%) SAP CRM
8 4 (0.19%) SAP FI
8 4 (0.19%) SAP FI/CO
8 4 (0.19%) SAP HR
9 3 (0.14%) PeopleSoft CRM
9 3 (0.14%) PeopleSoft HRMS
9 3 (0.14%) SessionCam
Cloud Services
1 227 (10.71%) Microsoft Azure
2 198 (9.34%) Office 365
3 134 (6.32%) Amazon AWS
4 124 (5.85%) IaaS
5 64 (3.02%) PaaS
6 59 (2.78%) SaaS
7 22 (1.04%) Mimecast
7 22 (1.04%) Virtual Private Cloud
8 19 (0.90%) G Suite
9 15 (0.71%) Azure Active Directory
10 13 (0.61%) Akamai
10 13 (0.61%) AWS CloudFormation
10 13 (0.61%) OneDrive
11 12 (0.57%) Cloud Computing
12 10 (0.47%) Amazon EC2
13 7 (0.33%) OpenShift
14 5 (0.24%) Dynamics 365
15 4 (0.19%) Veeva
16 3 (0.14%) Google Analytics
17 2 (0.094%) Amazon S3
Communications & Networking
1 306 (14.43%) Firewall
2 191 (9.01%) DNS
3 163 (7.69%) LAN
4 162 (7.64%) WAN
5 155 (7.31%) TCP/IP
6 142 (6.70%) DHCP
6 142 (6.70%) VPN
7 124 (5.85%) SAN
8 108 (5.09%) VoIP
9 94 (4.43%) Skype
10 74 (3.49%) Wireless
11 62 (2.92%) Network Security
12 55 (2.59%) MPLS
13 53 (2.50%) OSPF
14 50 (2.36%) Wi-Fi
15 47 (2.22%) SSL
16 46 (2.17%) Ethernet
17 45 (2.12%) BGP
17 45 (2.12%) Cisco ASA
17 45 (2.12%) IPsec
Database & Business Intelligence
1 258 (12.17%) SQL Server
2 39 (1.84%) SQL Server 2008
3 38 (1.79%) SQL Server 2014
4 35 (1.65%) Oracle Database
5 33 (1.56%) Relational Database
6 32 (1.51%) MySQL
7 19 (0.90%) BusinessObjects
8 18 (0.85%) MongoDB
8 18 (0.85%) SQL Server Integration Services
8 18 (0.85%) SQL Server Reporting Services
9 16 (0.75%) Apache Cassandra
9 16 (0.75%) SQL Server 2012
10 15 (0.71%) DB2
11 14 (0.66%) MS Access
11 14 (0.66%) Oracle Reports
12 12 (0.57%) Data Warehouse
13 11 (0.52%) Big Data
14 10 (0.47%) NoSQL
14 10 (0.47%) SQL Server 2016
15 9 (0.42%) SAP BW
Development Applications
1 47 (2.22%) JIRA
2 41 (1.93%) Team Foundation Server
3 32 (1.51%) Jenkins
4 28 (1.32%) Visual Studio
5 21 (0.99%) Eclipse
6 17 (0.80%) VersionOne
7 15 (0.71%) Git (software)
8 14 (0.66%) MSI
9 7 (0.33%) TeamCity
10 6 (0.28%) SQL Server Management Studio (SSMS)
11 5 (0.24%) Octopus Deploy
12 4 (0.19%) Eclipse RCP
12 4 (0.19%) Subversion
13 3 (0.14%) Talend Open Studio
14 2 (0.094%) Bitbucket
14 2 (0.094%) Maven
14 2 (0.094%) Moq
14 2 (0.094%) MSTest
14 2 (0.094%) Rational DOORS
14 2 (0.094%) Toad
General
1 466 (21.98%) Finance
2 222 (10.47%) Banking
3 115 (5.42%) Investment Banking
4 108 (5.09%) Retail
5 64 (3.02%) Telecoms
6 61 (2.88%) Manufacturing
7 53 (2.50%) Retail Banking
8 44 (2.08%) Financial Institution
9 39 (1.84%) Front Office
10 35 (1.65%) Legal
11 33 (1.56%) Back Office
12 28 (1.32%) Marketing
13 23 (1.08%) Law
14 17 (0.80%) Billing
14 17 (0.80%) Electronics
15 14 (0.66%) Pharmaceutical
16 13 (0.61%) Local Government
16 13 (0.61%) Publishing
17 9 (0.42%) French Language
18 8 (0.38%) Advertising
Job Titles
1 505 (23.82%) Analyst
2 269 (12.69%) Support Analyst
3 260 (12.26%) Applications Support
4 208 (9.81%) Support Engineer
5 159 (7.50%) Service Manager
6 148 (6.98%) Applications Support Analyst
7 119 (5.61%) IT Manager
8 112 (5.28%) Infrastructure Engineer
9 108 (5.09%) IT Support
10 101 (4.76%) Problem Manager
11 96 (4.53%) Incident Manager
12 95 (4.48%) Network Engineer
13 94 (4.43%) Service Analyst
14 81 (3.82%) 2nd Line Support
15 78 (3.68%) Administrator
16 77 (3.63%) Developer
17 71 (3.35%) Applications Engineer
17 71 (3.35%) Consultant
18 67 (3.16%) Delivery Manager
19 65 (3.07%) Applications Support Engineer
Libraries, Frameworks & Software Standards
1 147 (6.93%) .NET
2 101 (4.76%) Web Services
3 70 (3.30%) HTML
4 62 (2.92%) CSS
5 55 (2.59%) Middleware
6 54 (2.55%) jQuery
7 46 (2.17%) ASP.NET Web API
8 42 (1.98%) Entity Framework
9 33 (1.56%) ASP.NET
10 32 (1.51%) WCF
11 31 (1.46%) 802.1X
12 28 (1.32%) XML
13 27 (1.27%) Ajax
14 25 (1.18%) HTML5
15 24 (1.13%) AngularJS
15 24 (1.13%) Backbone.js
16 23 (1.08%) .NET Framework
17 22 (1.04%) J2EE
18 18 (0.85%) Java EE
19 16 (0.75%) LAMP
Miscellaneous
1 230 (10.85%) Management Information System
2 212 (10.00%) Analytical Skills
3 195 (9.20%) Data Centre
4 118 (5.57%) User Experience
5 66 (3.11%) Computer Science
6 55 (2.59%) Blackberry
7 54 (2.55%) Replication
8 51 (2.41%) Hedge funds
9 50 (2.36%) Virtual Team
10 48 (2.26%) Clustering
11 44 (2.08%) Enterprise Storage
12 42 (1.98%) CMDB
13 33 (1.56%) iPad
14 32 (1.51%) Client/Server
14 32 (1.51%) Public Cloud
15 29 (1.37%) Enterprise Software
16 28 (1.32%) Equities
17 27 (1.27%) Fixed Income
18 24 (1.13%) Foreign Exchange (FX)
19 23 (1.08%) Video Conferencing
Operating Systems
1 715 (33.73%) Windows
2 339 (15.99%) Windows Server
3 278 (13.11%) Linux
4 230 (10.85%) Unix
5 171 (8.07%) Windows Server 2008
6 168 (7.92%) Windows Server 2012
7 147 (6.93%) Windows 7
8 87 (4.10%) Windows 10
9 74 (3.49%) Mac OS X
10 73 (3.44%) Apple iOS
11 67 (3.16%) Android
12 66 (3.11%) Windows Server 2003
13 48 (2.26%) CentOS
13 48 (2.26%) Solaris
14 45 (2.12%) Red Hat Enterprise Linux
15 32 (1.51%) Windows 8
16 21 (0.99%) Windows XP
17 18 (0.85%) AIX
18 11 (0.52%) Ubuntu
18 11 (0.52%) Windows Vista
Processes & Methodologies
1 1284 (60.57%) ITIL
2 613 (28.92%) Incident Management
3 604 (28.49%) Service Management
4 529 (24.95%) Change Management
5 434 (20.47%) Service Delivery
6 324 (15.28%) Root Cause Analysis
7 299 (14.10%) ITSM
8 253 (11.93%) ITIL V3
9 224 (10.57%) Continuous Improvement
10 207 (9.76%) Release Management
11 183 (8.63%) Agile Software Development
12 139 (6.56%) Disaster Recovery
12 139 (6.56%) Project Management
13 128 (6.04%) Stakeholder Management
14 127 (5.99%) Asset Management
15 124 (5.85%) Capacity Management
16 108 (5.09%) Process Improvement
17 105 (4.95%) Service Design
18 104 (4.91%) Knowledge Management
19 98 (4.62%) Line Management
Programming Languages
1 401 (18.92%) SQL
2 207 (9.76%) PowerShell
3 132 (6.23%) Java
4 113 (5.33%) C#
5 106 (5.00%) JavaScript
6 90 (4.25%) Python
7 66 (3.11%) Shell Script
8 56 (2.64%) Perl
9 52 (2.45%) VBScript
10 49 (2.31%) Bash Shell
11 40 (1.89%) T-SQL
12 37 (1.75%) VB
13 31 (1.46%) PHP
14 28 (1.32%) C
15 25 (1.18%) PL/SQL
16 24 (1.13%) TypeScript
17 23 (1.08%) C++
18 20 (0.94%) Ruby
19 18 (0.85%) VBA
20 6 (0.28%) XQuery
Qualifications
1 221 (10.42%) Degree
2 176 (8.30%) Microsoft Certification
3 169 (7.97%) Security Cleared
4 158 (7.45%) Cisco Certification
5 135 (6.37%) ITIL Certification
6 119 (5.61%) MCSE
7 118 (5.57%) CCNA
8 98 (4.62%) SC Cleared
9 76 (3.58%) CCNP
10 67 (3.16%) DV Cleared
11 64 (3.02%) Citrix Certification
12 61 (2.88%) MCP
13 49 (2.31%) CCA
14 47 (2.22%) CCIE
15 46 (2.17%) ITIL Foundation Certificate
16 40 (1.89%) CISSP
17 34 (1.60%) VMware Certified Professional (VCP)
18 30 (1.42%) Computer Science Degree
19 28 (1.32%) MCITP
20 24 (1.13%) MCSA
Quality Assurance & Compliance
1 421 (19.86%) SLA
2 71 (3.35%) QA
3 41 (1.93%) ISO/IEC 27001
4 30 (1.42%) PCI DSS
5 21 (0.99%) ISO/IEC 20000
6 20 (0.94%) PMO
7 19 (0.90%) Sarbanes-Oxley
8 17 (0.80%) GxP
9 15 (0.71%) COBIT
10 14 (0.66%) ISO 9001
11 13 (0.61%) Cyber Essentials
12 12 (0.57%) GDPR
13 9 (0.42%) Cyber Essentials PLUS
14 8 (0.38%) Data Quality
15 5 (0.24%) RosettaNet
16 2 (0.094%) IEC 62304
16 2 (0.094%) ISO 13485
16 2 (0.094%) ISO 14001
16 2 (0.094%) MISRA
16 2 (0.094%) MISRA C
System Software
1 496 (23.40%) Active Directory
2 249 (11.75%) VMware Infrastructure
3 211 (9.95%) Hyper-V
4 77 (3.63%) VMware ESXi
5 75 (3.54%) XenApp
6 57 (2.69%) XenDesktop
7 49 (2.31%) Docker
8 35 (1.65%) Virtual Machines
8 35 (1.65%) vSphere
9 32 (1.51%) Terminal Services
10 27 (1.27%) Virtual Desktop
11 24 (1.13%) Virtual Servers
12 16 (0.75%) Firmware
13 15 (0.71%) Veritas Cluster Server
13 15 (0.71%) VMware Workstation
14 11 (0.52%) BitLocker
14 11 (0.52%) Microsoft App-V
14 11 (0.52%) ProxySG
15 7 (0.33%) Oracle RAC
15 7 (0.33%) vCloud
Systems Management
1 194 (9.15%) SCCM
2 73 (3.44%) SCOM
3 46 (2.17%) AirWatch
4 40 (1.89%) vCenter Server
5 37 (1.75%) Ansible
6 33 (1.56%) Puppet
7 32 (1.51%) Backup Exec
8 28 (1.32%) WSUS
9 25 (1.18%) Nagios
10 21 (0.99%) Tivoli Storage Manager
11 18 (0.85%) Oracle Enterprise Manager
12 16 (0.75%) NetBackup
12 16 (0.75%) SCVMM
13 14 (0.66%) Microsoft Data Protection Manager
14 13 (0.61%) Opscode Chef
15 12 (0.57%) BMC PATROL
15 12 (0.57%) Cisco CUCM
16 11 (0.52%) Forefront Identity Manager
16 11 (0.52%) SCOrch
17 10 (0.47%) Control-M
Vendors
1 762 (35.94%) Microsoft
2 419 (19.76%) VMware
3 290 (13.68%) Cisco
4 242 (11.42%) Oracle
5 221 (10.42%) Citrix
6 125 (5.90%) HP
7 101 (4.76%) Remedy
8 100 (4.72%) Dell
8 100 (4.72%) ServiceNow
9 97 (4.58%) SAP
10 83 (3.92%) Red Hat
11 72 (3.40%) McAfee
12 71 (3.35%) Apple
13 67 (3.16%) IBM
14 65 (3.07%) Palo Alto
15 64 (3.02%) CheckPoint
16 59 (2.78%) Juniper
17 56 (2.64%) Avaya
17 56 (2.64%) NetApp
18 54 (2.55%) Veritas