Period
to

The following table provides summary statistics for permanent job vacancies with a requirement for Problem Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Problem Management over the 6 months to 2 July 2022 with a comparison to the same period in the previous 2 years.

Problem Management
UK
6 months to
2 Jul 2022
Same period 2021 Same period 2020
Rank 410 412 318
Rank change year-on-year +2 -94 +18
Permanent jobs citing Problem Management 1,499 789 777
As % of all permanent jobs advertised in the UK 0.83% 0.73% 0.98%
As % of the Processes & Methodologies category 0.87% 0.78% 1.06%
Number of salaries quoted 1,078 604 552
10th Percentile £28,925 £30,471 £26,250
25th Percentile £36,250 £35,469 £36,250
Median annual salary (50th Percentile) £50,000 £47,500 £47,500
Median % change year-on-year +5.26% - +5.56%
75th Percentile £62,500 £60,000 £62,500
90th Percentile £77,150 £72,500 £75,000
UK excluding London median annual salary £45,000 £42,500 £44,000
% change year-on-year +5.88% -3.41% +3.53%

Problem Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 171,418 101,060 73,427
As % of all permanent IT jobs advertised in the UK 95.33% 93.84% 92.91%
Number of salaries quoted 84,618 69,994 59,268
10th Percentile £33,750 £32,500 £31,750
25th Percentile £44,900 £41,750 £41,250
Median annual salary (50th Percentile) £60,000 £55,000 £55,000
Median % change year-on-year +9.09% - +4.76%
75th Percentile £80,000 £75,000 £73,750
90th Percentile £96,250 £92,250 £90,000
UK excluding London median annual salary £52,500 £49,800 £47,500
% change year-on-year +5.42% +4.84% +5.56%

Problem Management
Job Vacancy Trend

Job postings citing Problem Management as a proportion of all IT jobs advertised.

Job vacancy trend for Problem Management in the UK

Problem Management
Salary Trend

3-month moving average salary quoted in jobs citing Problem Management.

Salary trend for Problem Management in the UK

Problem Management
Salary Histogram

Salary distribution for jobs citing Problem Management over the 6 months to 2 July 2022.

Salary histogram for Problem Management in the UK

Problem Management
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Problem Management within the UK over the 6 months to 2 July 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +29 1,365 £49,750 +4.74% 157
UK excluding London +24 871 £45,000 +5.88% 131
Work from Home +39 573 £50,000 +5.26% 58
London -66 551 £57,500 -0.86% 33
South East +15 241 £45,000 -12.62% 39
North of England +18 213 £42,500 - 24
Midlands +12 170 £42,000 +5.00% 31
West Midlands +30 145 £45,000 +5.26% 21
East of England -45 115 £45,000 +16.13% 13
North West -36 92 £42,500 - 18
Yorkshire -4 84 £47,500 +35.71% 3
South West -21 63 £42,500 - 15
Scotland -51 47 £49,750 +9.34% 5
North East +15 37 £30,000 -50.00% 3
Wales -33 26 £51,845 +54.76% 3
East Midlands -49 25 £37,500 - 10
Northern Ireland -20 3 £72,500 +81.25% 2

For the 6 months to 2 July 2022, IT jobs citing Problem Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Problem Management.

1 900 (60.04%) ITIL
2 550 (36.69%) Windows
3 526 (35.09%) Incident Management
4 510 (34.02%) Microsoft
5 465 (31.02%) Service Management
5 465 (31.02%) Change Management
6 445 (29.69%) Social Skills
7 417 (27.82%) Active Directory
8 343 (22.88%) Azure
9 311 (20.75%) Problem-Solving
10 310 (20.68%) Finance
11 289 (19.28%) Service Delivery
12 286 (19.08%) SLA
13 278 (18.55%) Microsoft 365
14 265 (17.68%) Agile
15 258 (17.21%) Windows Server
16 251 (16.74%) ITSM
17 236 (15.74%) SQL
18 234 (15.61%) AWS
19 223 (14.88%) Continuous Improvement
20 205 (13.68%) Management Information System
21 204 (13.61%) Linux
22 202 (13.48%) Analytical Skills
23 200 (13.34%) DevOps
24 195 (13.01%) VMware
25 173 (11.54%) PowerShell
26 172 (11.47%) Citrix
27 160 (10.67%) Mentoring
28 154 (10.27%) Microsoft Office
29 152 (10.14%) Root Cause Analysis

Problem Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 91 (6.07%) SharePoint
2 33 (2.20%) MS Exchange
3 32 (2.13%) IIS
4 24 (1.60%) Confluence
5 22 (1.47%) Tomcat
6 16 (1.07%) Apache
6 16 (1.07%) Apache Spark
7 12 (0.80%) Cloud Foundry
7 12 (0.80%) SAS
8 11 (0.73%) GemFire
9 10 (0.67%) CMS
10 7 (0.47%) Exchange Server 2013
10 7 (0.47%) SharePoint 2013
11 5 (0.33%) Apache Airflow
11 5 (0.33%) Luigi
12 4 (0.27%) Documentum
12 4 (0.27%) Exchange Server 2003
12 4 (0.27%) nginx
12 4 (0.27%) SharePoint Server
12 4 (0.27%) Skype for Business
Applications
1 154 (10.27%) Microsoft Office
2 74 (4.94%) Microsoft Excel
3 25 (1.67%) Microsoft PowerPoint
4 6 (0.40%) MS Visio
5 4 (0.27%) Chatbot
6 3 (0.20%) InfoPath
Business Applications
1 14 (0.93%) Dynamics CRM
2 10 (0.67%) Remedy ITSM
3 8 (0.53%) JDE OneWorld
4 5 (0.33%) NetSuite
4 5 (0.33%) SAP Oil and Gas
4 5 (0.33%) SAP S/4HANA
5 4 (0.27%) DELMIA
5 4 (0.27%) Magento
6 3 (0.20%) SAP Business One
7 2 (0.13%) Oracle EBS
7 2 (0.13%) SAP WM
8 1 (0.067%) Dynamics AX
8 1 (0.067%) Dynamics GP
8 1 (0.067%) FLEXCUBE
8 1 (0.067%) Northgate Housing
8 1 (0.067%) Oracle ERP
8 1 (0.067%) Payment Gateway
8 1 (0.067%) Sonata
8 1 (0.067%) Summit
8 1 (0.067%) Teamcenter
Cloud Services
1 343 (22.88%) Azure
2 278 (18.55%) Microsoft 365
3 234 (15.61%) AWS
4 122 (8.14%) Azure Active Directory
5 88 (5.87%) SaaS
6 75 (5.00%) PaaS
7 64 (4.27%) IaaS
8 46 (3.07%) Azure DevOps
9 45 (3.00%) Power Platform
10 42 (2.80%) GitHub
11 39 (2.60%) Mimecast
12 38 (2.54%) Azure Sentinel
13 36 (2.40%) Cloud Computing
14 35 (2.33%) Azure Monitor
15 34 (2.27%) OneDrive
16 24 (1.60%) Amazon EC2
17 22 (1.47%) Amazon S3
18 21 (1.40%) Cloudflare
18 21 (1.40%) GCP
18 21 (1.40%) PowerApps
Communications & Networking
1 139 (9.27%) Firewall
2 137 (9.14%) DNS
3 134 (8.94%) WAN
4 105 (7.00%) TCP/IP
5 104 (6.94%) LAN
6 103 (6.87%) DHCP
7 54 (3.60%) VoIP
8 53 (3.54%) VPN
9 44 (2.94%) Wireless
10 40 (2.67%) Network Security
11 36 (2.40%) SAN
12 34 (2.27%) Wi-Fi
13 28 (1.87%) HTTP
14 24 (1.60%) Fibre Channel
14 24 (1.60%) Internet
14 24 (1.60%) VLAN
14 24 (1.60%) WebEx
15 22 (1.47%) IPsec
16 14 (0.93%) MPLS
16 14 (0.93%) OSPF
Database & Business Intelligence
1 126 (8.41%) SQL Server
2 40 (2.67%) PostgreSQL
3 37 (2.47%) Amazon RDS
3 37 (2.47%) Elasticsearch
4 32 (2.13%) Relational Database
5 30 (2.00%) Data Warehouse
6 24 (1.60%) MySQL
6 24 (1.60%) Power BI
7 18 (1.20%) SAP HANA
8 12 (0.80%) Big Data
8 12 (0.80%) SQL Server Integration Services
9 10 (0.67%) Data Lake
9 10 (0.67%) SQL Server Reporting Services
10 9 (0.60%) Amazon Aurora
10 9 (0.60%) Oracle Discoverer
11 8 (0.53%) Amazon Redshift
11 8 (0.53%) Apache Hive
11 8 (0.53%) Enterprise Data Warehouse
11 8 (0.53%) Oracle Database
12 7 (0.47%) NoSQL
Development Applications
1 99 (6.60%) Jenkins
2 87 (5.80%) Git (software)
3 60 (4.00%) JIRA
4 20 (1.33%) Selenium
5 17 (1.13%) Atlassian Bamboo
6 16 (1.07%) Bitbucket
6 16 (1.07%) gulp
7 14 (0.93%) Cucumber
7 14 (0.93%) Subversion
8 13 (0.87%) Gerrit
9 12 (0.80%) Sonatype Nexus
10 11 (0.73%) Gradle
10 11 (0.73%) Protractor
11 9 (0.60%) TeamCity
12 8 (0.53%) IBM UrbanCode
12 8 (0.53%) Visual Studio
13 7 (0.47%) Team Foundation Server
14 6 (0.40%) SonarQube
15 5 (0.33%) Grunt
16 4 (0.27%) Vagrant
General
1 445 (29.69%) Social Skills
2 310 (20.68%) Finance
3 202 (13.48%) Analytical Skills
4 93 (6.20%) Banking
5 73 (4.87%) Public Sector
6 70 (4.67%) Inclusion and Diversity
6 70 (4.67%) Influencing Skills
7 69 (4.60%) Law
8 67 (4.47%) Legal
9 53 (3.54%) Organisational Skills
9 53 (3.54%) Retail
10 41 (2.74%) Documentation Skills
11 38 (2.54%) Games
12 36 (2.40%) Manufacturing
12 36 (2.40%) Telecoms
13 29 (1.93%) Marketing
14 23 (1.53%) Back Office
14 23 (1.53%) Investment Banking
15 22 (1.47%) Presentation Skills
16 18 (1.20%) Advertising
Job Titles
1 357 (23.82%) Analyst
2 127 (8.47%) Service Manager
3 111 (7.40%) Infrastructure Engineer
4 108 (7.20%) Support Analyst
4 108 (7.20%) Support Engineer
5 100 (6.67%) IT Manager
6 99 (6.60%) Service Analyst
7 82 (5.47%) Incident Manager
8 78 (5.20%) Service Desk Analyst
9 77 (5.14%) Problem Manager
10 73 (4.87%) Applications Support
11 62 (4.14%) Service Delivery Manager
12 61 (4.07%) Delivery Manager
13 58 (3.87%) Administrator
14 55 (3.67%) DevOps Engineer
15 54 (3.60%) IT Analyst
16 49 (3.27%) IT Support
17 48 (3.20%) Team Leader
18 47 (3.14%) IT Engineer
19 46 (3.07%) Incident and Problem Manager
Libraries, Frameworks & Software Standards
1 31 (2.07%) HTML
2 25 (1.67%) Elastic Stack
3 24 (1.60%) SAML
4 23 (1.53%) .NET
5 22 (1.47%) Kafka
5 22 (1.47%) LDAP
6 21 (1.40%) Node.js
7 20 (1.33%) Web Services
8 16 (1.07%) RabbitMQ
9 14 (0.93%) CSS
9 14 (0.93%) HTML5
9 14 (0.93%) Middleware
9 14 (0.93%) Spring
10 13 (0.87%) ActiveMQ
10 13 (0.87%) FIX Protocol
10 13 (0.87%) jQuery
10 13 (0.87%) Spring Boot
11 12 (0.80%) AngularJS
11 12 (0.80%) J2EE
12 11 (0.73%) COM
Miscellaneous
1 205 (13.68%) Management Information System
2 115 (7.67%) Self-Motivation
3 76 (5.07%) Data Centre
4 68 (4.54%) Public Cloud
5 62 (4.14%) Clustering
6 52 (3.47%) Virtual Team
7 43 (2.87%) User Experience
8 40 (2.67%) Enterprise Software
9 31 (2.07%) Replication
10 28 (1.87%) Cloud Native
11 26 (1.73%) CMDB
12 21 (1.40%) Legacy Systems
13 18 (1.20%) Linux Command Line
14 17 (1.13%) EMC VNX
14 17 (1.13%) Housing Association
14 17 (1.13%) Legacy Applications
15 16 (1.07%) Private Cloud
16 14 (0.93%) Cyberthreat
16 14 (0.93%) iPhone
16 14 (0.93%) Low-Code
Operating Systems
1 550 (36.69%) Windows
2 258 (17.21%) Windows Server
3 204 (13.61%) Linux
4 117 (7.81%) Unix
5 109 (7.27%) Windows Server 2012
6 100 (6.67%) Windows 10
7 65 (4.34%) Windows Server 2016
8 31 (2.07%) Windows Server 2008
9 30 (2.00%) Red Hat Enterprise Linux
10 24 (1.60%) Solaris
11 23 (1.53%) Apple iOS
12 22 (1.47%) Mac OS X
12 22 (1.47%) Windows 7
13 20 (1.33%) Android
13 20 (1.33%) CentOS
14 17 (1.13%) Windows Server 2019
15 11 (0.73%) AIX
16 9 (0.60%) Mac OS
16 9 (0.60%) SUSE
17 3 (0.20%) Ubuntu
Processes & Methodologies
1 900 (60.04%) ITIL
2 526 (35.09%) Incident Management
3 465 (31.02%) Change Management
3 465 (31.02%) Service Management
4 311 (20.75%) Problem-Solving
5 289 (19.28%) Service Delivery
6 265 (17.68%) Agile
7 251 (16.74%) ITSM
8 223 (14.88%) Continuous Improvement
9 200 (13.34%) DevOps
10 160 (10.67%) Mentoring
11 152 (10.14%) Root Cause Analysis
12 134 (8.94%) Project Management
13 133 (8.87%) Infrastructure Engineering
14 126 (8.41%) Disaster Recovery
15 121 (8.07%) Configuration Management
16 116 (7.74%) Asset Management
17 113 (7.54%) Process Improvement
18 101 (6.74%) Line Management
18 101 (6.74%) Stakeholder Management
Programming Languages
1 236 (15.74%) SQL
2 173 (11.54%) PowerShell
3 109 (7.27%) Python
4 62 (4.14%) JavaScript
5 61 (4.07%) Java
6 48 (3.20%) Perl
7 39 (2.60%) Shell Script
8 37 (2.47%) Groovy
8 37 (2.47%) T-SQL
9 30 (2.00%) C#
10 26 (1.73%) PHP
11 24 (1.60%) Bash
12 17 (1.13%) VBScript
13 15 (1.00%) VB
14 13 (0.87%) C
14 13 (0.87%) VBA
15 12 (0.80%) Kotlin
16 10 (0.67%) Go
17 7 (0.47%) Bourne shell
17 7 (0.47%) C-shell
Qualifications
1 146 (9.74%) ITIL Certification
2 121 (8.07%) Degree
3 116 (7.74%) Microsoft Certification
4 82 (5.47%) Security Cleared
5 64 (4.27%) MCSE
6 51 (3.40%) MCSA
7 43 (2.87%) SC Cleared
8 42 (2.80%) DBS Check
9 36 (2.40%) Cisco Certification
10 33 (2.20%) Computer Science Degree
11 29 (1.93%) VMware Certified Professional (VCP)
12 27 (1.80%) CCNA
13 21 (1.40%) CCNP
13 21 (1.40%) CISSP
14 16 (1.07%) ITIL Foundation Certificate
15 14 (0.93%) A+ Certification
16 11 (0.73%) Master's Degree
16 11 (0.73%) OCP
16 11 (0.73%) Oracle Certification
17 9 (0.60%) SSCP
Quality Assurance & Compliance
1 286 (19.08%) SLA
2 55 (3.67%) ISO/IEC 27001
3 46 (3.07%) GDPR
4 24 (1.60%) QA
5 21 (1.40%) Data Quality
6 20 (1.33%) PCI DSS
7 18 (1.20%) Cyber Essentials
8 15 (1.00%) GxP
9 13 (0.87%) ISO 9001
10 12 (0.80%) NIST
11 9 (0.60%) Accessibility
12 8 (0.53%) Cyber Essentials PLUS
13 5 (0.33%) COBIT
13 5 (0.33%) SOC 1
13 5 (0.33%) SOC 2
14 4 (0.27%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
15 3 (0.20%) ISO/IEC 20000
15 3 (0.20%) NCSC
15 3 (0.20%) PMO
16 1 (0.067%) ISO 22301
System Software
1 417 (27.82%) Active Directory
2 125 (8.34%) VMware Infrastructure
3 55 (3.67%) Docker
4 53 (3.54%) VMware ESXi
5 49 (3.27%) XenApp
6 41 (2.74%) vSphere
7 28 (1.87%) Terminal Services
8 26 (1.73%) Hyper-V
8 26 (1.73%) Virtual Machines
8 26 (1.73%) XenDesktop
9 18 (1.20%) Virtual Servers
10 15 (1.00%) DFS Replication
11 11 (0.73%) Virtual Desktop
12 10 (0.67%) Microsoft Virtual Server
13 7 (0.47%) BitLocker
14 6 (0.40%) Citrix Hypervisor
14 6 (0.40%) Firmware
14 6 (0.40%) VirtualBox
15 4 (0.27%) Microsoft App-V
15 4 (0.27%) Varnish
Systems Management
1 126 (8.41%) SCCM
2 105 (7.00%) Ansible
3 81 (5.40%) Terraform
4 63 (4.20%) Kubernetes
5 60 (4.00%) Microsoft Intune
6 54 (3.60%) SCOM
7 45 (3.00%) Puppet
8 38 (2.54%) SCSM
9 36 (2.40%) vCenter Server
10 34 (2.27%) Prometheus
11 28 (1.87%) Active Directory Federation Services
11 28 (1.87%) Opscode Chef
12 25 (1.67%) Kibana
13 22 (1.47%) Tivoli
13 22 (1.47%) Tivoli Storage Manager
14 20 (1.33%) Single Sign-On
15 18 (1.20%) Microsoft Clustering
15 18 (1.20%) Norton AntiVirus
15 18 (1.20%) Red Hat Satellite
15 18 (1.20%) ZABBIX
Vendors
1 510 (34.02%) Microsoft
2 195 (13.01%) VMware
3 172 (11.47%) Citrix
4 109 (7.27%) ServiceNow
5 92 (6.14%) Cisco
6 83 (5.54%) Oracle
7 48 (3.20%) Red Hat
8 39 (2.60%) Veeam
9 36 (2.40%) Northgate
10 35 (2.33%) NEC
11 34 (2.27%) SolarWinds
12 33 (2.20%) Apple
12 33 (2.20%) Google
12 33 (2.20%) Splunk
13 30 (2.00%) SAP
13 30 (2.00%) Veritas
14 29 (1.93%) HP
14 29 (1.93%) Remedy
15 28 (1.87%) 3PAR
15 28 (1.87%) Sun