Period
to 11 April 2021

The following table provides summary statistics for permanent job vacancies with a requirement for Problem Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Problem Management over the 6 months to 11 April 2021 with a comparison to the same period in the previous 2 years.

Problem Management
UK
6 months to
11 Apr 2021
Same period 2020 Same period 2019
Rank 377 314 333
Rank change year-on-year -63 +19 -24
Permanent jobs citing Problem Management 634 1,085 1,439
As % of all permanent jobs advertised in the UK 0.77% 0.96% 0.97%
As % of the Processes & Methodologies category 0.83% 1.04% 1.05%
Number of salaries quoted 486 739 1,059
10th Percentile £31,250 £26,250 £27,500
25th Percentile £36,250 £36,250 £36,250
Median annual salary (50th Percentile) £45,750 £47,500 £46,000
Median % change year-on-year -3.68% +3.26% +6.98%
75th Percentile £62,500 £60,000 £58,750
90th Percentile £75,000 £75,000 £73,800
UK excluding London median annual salary £44,500 £44,000 £45,000
% change year-on-year +1.14% -2.22% +12.50%

Problem Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 76,569 104,649 137,390
As % of all permanent IT jobs advertised in the UK 92.45% 92.14% 92.31%
Number of salaries quoted 59,055 84,002 109,346
10th Percentile £32,500 £31,250 £30,000
25th Percentile £41,250 £40,000 £37,500
Median annual salary (50th Percentile) £55,000 £55,000 £52,500
Median % change year-on-year - +4.76% +5.00%
75th Percentile £75,000 £72,500 £70,000
90th Percentile £90,000 £90,000 £85,000
UK excluding London median annual salary £48,500 £47,500 £45,000
% change year-on-year +2.11% +5.56% -

Problem Management
Job Vacancy Trend

Job postings citing Problem Management as a proportion of all IT jobs advertised.

Job vacancy trend for Problem Management in the UK

Problem Management
Salary Trend

3-month moving average salary quoted in jobs citing Problem Management.

Salary trend for Problem Management in the UK

Problem Management
Salary Histogram

Salary distribution for jobs citing Problem Management over the 6 months to 11 April 2021.

Salary histogram for Problem Management in the UK

Problem Management
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Problem Management within the UK over the 6 months to 11 April 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -53 582 £47,278 -5.44% 82
UK excluding London -63 395 £44,500 +1.14% 66
London +63 220 £62,500 +4.17% 21
South East -54 93 £53,000 -0.47% 10
Midlands -44 91 £37,500 -6.25% 24
North of England -36 87 £45,000 +12.50% 16
Work from Home -57 80 £45,000 -14.29% 15
West Midlands -14 62 £37,500 -6.25% 14
Yorkshire +8 51 £45,000 +12.50% 11
East of England +59 46 £37,500 -13.79% 6
South West -21 40 £45,750 +40.77% 5
East Midlands -18 29 £39,000 +13.04% 10
North West -27 29 £39,000 -2.50% 4
Scotland +8 23 £45,500 +30.00% 3
Wales +27 18 £33,500 -13.55% 2
North East +3 7 £27,000 -31.95% 1

For the 6 months to 11 April 2021, IT jobs citing Problem Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Problem Management.

1 363 (57.26%) ITIL
2 231 (36.44%) Incident Management
3 200 (31.55%) Windows
4 195 (30.76%) Microsoft
5 178 (28.08%) Microsoft 365
6 162 (25.55%) Change Management
7 157 (24.76%) Azure
8 156 (24.61%) Service Management
9 138 (21.77%) Problem-Solving
10 129 (20.35%) ITSM
11 128 (20.19%) SQL
12 124 (19.56%) Service Delivery
13 122 (19.24%) Finance
14 114 (17.98%) SLA
15 107 (16.88%) Windows Server
16 102 (16.09%) Active Directory
17 97 (15.30%) SCCM
18 95 (14.98%) Analytical Skills
19 91 (14.35%) Root Cause Analysis
20 89 (14.04%) ITIL Certification
21 84 (13.25%) DevOps
22 77 (12.15%) Firewall
22 77 (12.15%) PowerShell
23 73 (11.51%) Management Information System
24 72 (11.36%) Cisco
25 69 (10.88%) VMware
26 66 (10.41%) Stakeholder Management
27 61 (9.62%) Linux
28 60 (9.46%) AWS
29 56 (8.83%) VMware Infrastructure

Problem Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 51 (8.04%) SharePoint
2 32 (5.05%) MS Exchange
3 18 (2.84%) Confluence
4 13 (2.05%) Exchange Server 2013
4 13 (2.05%) MTS
5 9 (1.42%) Adobe Experience Manager
5 9 (1.42%) FileNet
5 9 (1.42%) LiveCycle
5 9 (1.42%) Skype for Business
5 9 (1.42%) WebSphere
6 4 (0.63%) IIS
7 3 (0.47%) Cloud Foundry
7 3 (0.47%) Elasticsearch
7 3 (0.47%) GemFire
7 3 (0.47%) OpenStack
8 2 (0.32%) Apache
8 2 (0.32%) SAS
9 1 (0.16%) Exchange Server 2010
9 1 (0.16%) NServiceBus
9 1 (0.16%) Oracle Workflow
Applications
1 47 (7.41%) Microsoft Office
2 11 (1.74%) Microsoft Excel
3 7 (1.10%) MS Visio
4 1 (0.16%) Microsoft PowerPoint
4 1 (0.16%) Spreadsheet
Business Applications
1 17 (2.68%) Remedy ITSM
2 11 (1.74%) NetSuite
3 8 (1.26%) Dynamics CRM
4 6 (0.95%) Remedy AR System
5 5 (0.79%) Oracle EBS
6 4 (0.63%) Dynamics NAV
7 3 (0.47%) Dynamics AX
8 2 (0.32%) Northgate Housing
9 1 (0.16%) Oracle Cash Management
9 1 (0.16%) Oracle EBS R12
9 1 (0.16%) Oracle E-Business Tax
9 1 (0.16%) Oracle Financials
9 1 (0.16%) Oracle General Ledger
9 1 (0.16%) Oracle Internet Expenses
9 1 (0.16%) Oracle iProcurement
9 1 (0.16%) Oracle Payables
9 1 (0.16%) Oracle Receivables
9 1 (0.16%) Relativity
9 1 (0.16%) SAP BPC
9 1 (0.16%) SAP S/4HANA
Cloud Services
1 178 (28.08%) Microsoft 365
2 157 (24.76%) Azure
3 60 (9.46%) AWS
4 24 (3.79%) Azure Active Directory
5 19 (3.00%) Power Platform
6 17 (2.68%) IaaS
7 12 (1.89%) PaaS
7 12 (1.89%) SaaS
8 11 (1.74%) Dynamics 365
9 9 (1.42%) AWS Direct Connect
9 9 (1.42%) Salesforce Service Cloud
9 9 (1.42%) Virtual Private Cloud
10 7 (1.10%) GCP
11 6 (0.95%) Route 53
11 6 (0.95%) Serverless
11 6 (0.95%) Slack
12 4 (0.63%) Google Workspace
12 4 (0.63%) iPaaS
12 4 (0.63%) OneDrive
12 4 (0.63%) Salesforce Sales Cloud
Communications & Networking
1 77 (12.15%) Firewall
2 51 (8.04%) DNS
3 47 (7.41%) DHCP
4 40 (6.31%) TCP/IP
4 40 (6.31%) VPN
5 35 (5.52%) Unified Communications
6 34 (5.36%) SAN
7 27 (4.26%) WAN
8 23 (3.63%) Wi-Fi
9 22 (3.47%) BGP
9 22 (3.47%) OSPF
10 21 (3.31%) LAN
11 20 (3.15%) Network Security
12 18 (2.84%) Wireless
13 17 (2.68%) Remote Desktop
13 17 (2.68%) VoIP
14 13 (2.05%) iSCSI
15 12 (1.89%) Skype
16 11 (1.74%) Cisco ISE
16 11 (1.74%) SD-WAN
Database & Business Intelligence
1 47 (7.41%) SQL Server
2 43 (6.78%) SQL Server Reporting Services
3 34 (5.36%) SQL Server Integration Services
4 24 (3.79%) Data Warehouse
5 15 (2.37%) Power BI
6 6 (0.95%) Relational Database
7 4 (0.63%) PostgreSQL
7 4 (0.63%) ZAP BI
8 3 (0.47%) NoSQL
8 3 (0.47%) Qlik Sense
8 3 (0.47%) QlikView
9 2 (0.32%) Oracle Database
9 2 (0.32%) Redis
10 1 (0.16%) Amazon RDS
10 1 (0.16%) Azure SQL Database
10 1 (0.16%) Microsoft Power View
10 1 (0.16%) MongoDB
10 1 (0.16%) Oracle Database 12c
10 1 (0.16%) PowerPivot
10 1 (0.16%) SAP HANA
Development Applications
1 25 (3.94%) JIRA
2 17 (2.68%) Jenkins
3 14 (2.21%) Git (software)
4 13 (2.05%) Eclipse
5 12 (1.89%) Rational Quality Manager
5 12 (1.89%) Rational Rhapsody
5 12 (1.89%) Rational Team Concert
6 10 (1.58%) Bitbucket
7 9 (1.42%) Artifactory
7 9 (1.42%) Maven
8 5 (0.79%) Postman
8 5 (0.79%) SpecFlow
9 4 (0.63%) Sonatype Nexus
10 3 (0.47%) Cucumber
10 3 (0.47%) Gradle
10 3 (0.47%) gulp
10 3 (0.47%) Protractor
10 3 (0.47%) Selenium
10 3 (0.47%) SQL Server Management Studio (SSMS)
10 3 (0.47%) Team Foundation Server
General
1 122 (19.24%) Finance
2 37 (5.84%) Banking
3 28 (4.42%) Law
4 26 (4.10%) Legal
5 25 (3.94%) Back Office
6 18 (2.84%) Digital Economy
7 12 (1.89%) Retail
8 11 (1.74%) Public Sector
9 10 (1.58%) Manufacturing
10 8 (1.26%) Telecoms
11 6 (0.95%) Games
12 4 (0.63%) Financial Institution
12 4 (0.63%) French Language
12 4 (0.63%) Front Office
12 4 (0.63%) German Language
12 4 (0.63%) Spanish Language
13 3 (0.47%) Aerospace
13 3 (0.47%) Automotive
13 3 (0.47%) Housing Association
14 2 (0.32%) Social Housing
Job Titles
1 206 (32.49%) Analyst
2 96 (15.14%) Support Analyst
3 66 (10.41%) Service Manager
4 52 (8.20%) Applications Support
5 51 (8.04%) Senior Analyst
6 45 (7.10%) Senior Support Analyst
6 45 (7.10%) Service Analyst
7 36 (5.68%) Infrastructure Engineer
7 36 (5.68%) IT Manager
8 34 (5.36%) Delivery Manager
8 34 (5.36%) IT Analyst
8 34 (5.36%) Service Delivery Manager
9 32 (5.05%) Incident Manager
10 31 (4.89%) Network Engineer
11 27 (4.26%) Problem Manager
12 26 (4.10%) Applications Support Analyst
13 22 (3.47%) Administrator
13 22 (3.47%) Developer
14 21 (3.31%) Financial Analyst
14 21 (3.31%) IT Services Manager
Libraries, Frameworks & Software Standards
1 30 (4.73%) Web Services
2 29 (4.57%) .NET
3 14 (2.21%) JSON
4 12 (1.89%) JTS
5 10 (1.58%) XML
6 6 (0.95%) 802.1X
6 6 (0.95%) LDAP
6 6 (0.95%) REST
6 6 (0.95%) SOAP
6 6 (0.95%) Spring
7 5 (0.79%) .NET Framework
7 5 (0.79%) FIX Protocol
7 5 (0.79%) Middleware
8 4 (0.63%) AngularJS
8 4 (0.63%) ASP.NET
8 4 (0.63%) Elastic Stack
8 4 (0.63%) Node.js
8 4 (0.63%) RabbitMQ
8 4 (0.63%) Velocity
9 3 (0.47%) WireMock
Miscellaneous
1 95 (14.98%) Analytical Skills
2 73 (11.51%) Management Information System
3 38 (5.99%) Replication
4 22 (3.47%) Data Centre
4 22 (3.47%) Self-Motivation
5 18 (2.84%) Clustering
6 14 (2.21%) CMDB
6 14 (2.21%) Enterprise Storage
7 12 (1.89%) SWIFT
7 12 (1.89%) User Experience
8 7 (1.10%) iPad
9 6 (0.95%) Public Cloud
10 5 (0.79%) Handset
10 5 (0.79%) Life Science
10 5 (0.79%) Linux Command Line
10 5 (0.79%) Smartphone
11 4 (0.63%) Virtual Team
12 3 (0.47%) Enterprise Cloud
12 3 (0.47%) NHS
12 3 (0.47%) Renewable Energy
Operating Systems
1 200 (31.55%) Windows
2 107 (16.88%) Windows Server
3 61 (9.62%) Linux
4 34 (5.36%) Windows 10
5 33 (5.21%) Unix
6 27 (4.26%) Windows Server 2012
7 26 (4.10%) Red Hat Enterprise Linux
8 13 (2.05%) Windows Server 2008
9 12 (1.89%) Windows 7
10 10 (1.58%) Android
11 8 (1.26%) Windows 8
12 7 (1.10%) SUSE
12 7 (1.10%) Windows Server 2016
13 6 (0.95%) Apple iOS
13 6 (0.95%) Mac OS X
14 5 (0.79%) Solaris
14 5 (0.79%) Windows Server 2019
15 3 (0.47%) AIX
15 3 (0.47%) Ubuntu
15 3 (0.47%) VMS
Processes & Methodologies
1 363 (57.26%) ITIL
2 231 (36.44%) Incident Management
3 162 (25.55%) Change Management
4 156 (24.61%) Service Management
5 138 (21.77%) Problem-Solving
6 129 (20.35%) ITSM
7 124 (19.56%) Service Delivery
8 91 (14.35%) Root Cause Analysis
9 84 (13.25%) DevOps
10 66 (10.41%) Stakeholder Management
11 55 (8.68%) Major Incident Management
12 53 (8.36%) Process Improvement
13 51 (8.04%) Configuration Management
13 51 (8.04%) Continuous Improvement
14 48 (7.57%) Asset Management
15 47 (7.41%) Disaster Recovery
16 46 (7.26%) Agile Software Development
17 42 (6.62%) ITIL V3
18 41 (6.47%) Identity Management
19 40 (6.31%) Project Management
Programming Languages
1 128 (20.19%) SQL
2 77 (12.15%) PowerShell
3 54 (8.52%) Python
4 43 (6.78%) Java
5 27 (4.26%) Perl
6 20 (3.15%) C#
7 16 (2.52%) T-SQL
8 15 (2.37%) JavaScript
9 8 (1.26%) C
9 8 (1.26%) Shell Script
10 7 (1.10%) Bash Shell
10 7 (1.10%) Ruby
11 4 (0.63%) Go
12 3 (0.47%) C++
12 3 (0.47%) PL/SQL
13 2 (0.32%) Korn
14 1 (0.16%) ABAP
14 1 (0.16%) VB
14 1 (0.16%) VB.NET
14 1 (0.16%) VB6
Qualifications
1 89 (14.04%) ITIL Certification
2 39 (6.15%) Degree
3 35 (5.52%) Security Cleared
4 27 (4.26%) SC Cleared
5 26 (4.10%) Cisco Certification
6 23 (3.63%) CCNP
6 23 (3.63%) Microsoft Certification
7 19 (3.00%) CCNA
8 18 (2.84%) ITIL Foundation Certificate
9 17 (2.68%) MCSE
10 13 (2.05%) MCSA
11 10 (1.58%) VMware Certified Professional (VCP)
12 9 (1.42%) CISSP
13 5 (0.79%) CISM
13 5 (0.79%) DV Cleared
14 4 (0.63%) CCIE
15 3 (0.47%) A+ Certification
15 3 (0.47%) MOS
15 3 (0.47%) OCP
15 3 (0.47%) Oracle Certification
Quality Assurance & Compliance
1 114 (17.98%) SLA
2 27 (4.26%) GDPR
3 19 (3.00%) QA
4 18 (2.84%) COBIT
5 15 (2.37%) Data Quality
5 15 (2.37%) ISO/IEC 27001
6 6 (0.95%) ISO 9001
7 4 (0.63%) NIST
8 3 (0.47%) BS25999
8 3 (0.47%) ISO/IEC 20000
8 3 (0.47%) PCI DSS
9 2 (0.32%) GRC
9 2 (0.32%) GxP
9 2 (0.32%) PMO
9 2 (0.32%) Sarbanes-Oxley
10 1 (0.16%) 21 CFR Part 11
10 1 (0.16%) Cyber Essentials
10 1 (0.16%) GAMP
10 1 (0.16%) ITGC
System Software
1 102 (16.09%) Active Directory
2 56 (8.83%) VMware Infrastructure
3 37 (5.84%) Virtual Desktop
4 36 (5.68%) Hyper-V
5 26 (4.10%) XenApp
6 23 (3.63%) BitLocker
7 22 (3.47%) VMware ESXi
8 16 (2.52%) XenDesktop
9 14 (2.21%) vSphere
10 13 (2.05%) NFS
11 10 (1.58%) Firmware
11 10 (1.58%) Virtual Machines
12 6 (0.95%) Docker
13 4 (0.63%) Virtual Servers
14 3 (0.47%) Terminal Services
15 2 (0.32%) DFS Replication
15 2 (0.32%) Microsoft App-V
16 1 (0.16%) GlusterFS
16 1 (0.16%) VMware Server
Systems Management
1 97 (15.30%) SCCM
2 36 (5.68%) Microsoft Intune
3 25 (3.94%) Ansible
4 19 (3.00%) Terraform
5 13 (2.05%) Backup Exec
5 13 (2.05%) Kubernetes
6 11 (1.74%) Opscode Chef
6 11 (1.74%) vCenter Server
7 10 (1.58%) Nagios
8 8 (1.26%) Microsoft Clustering
8 8 (1.26%) Puppet
9 5 (0.79%) Grafana
9 5 (0.79%) SCOM
9 5 (0.79%) Single Sign-On
10 4 (0.63%) Control-M
10 4 (0.63%) ITRS Geneos
10 4 (0.63%) Rundeck
11 3 (0.47%) Kibana
11 3 (0.47%) WSUS
12 2 (0.32%) Norton AntiVirus
Vendors
1 195 (30.76%) Microsoft
2 72 (11.36%) Cisco
3 69 (10.88%) VMware
4 44 (6.94%) Oracle
5 43 (6.78%) Citrix
5 43 (6.78%) Veeam
6 36 (5.68%) ServiceNow
7 34 (5.36%) HP
8 29 (4.57%) Meraki
9 26 (4.10%) Red Hat
10 25 (3.94%) Remedy
11 24 (3.79%) IBM
12 22 (3.47%) Palo Alto
13 17 (2.68%) Salesforce.com
14 16 (2.52%) F5
15 15 (2.37%) CheckPoint
15 15 (2.37%) Twitter
16 14 (2.21%) Sophos
17 13 (2.05%) Dell
17 13 (2.05%) Juniper