Period
to 23 November 2017

The following table provides summary statistics for permanent job vacancies with a requirement for Problem Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Problem Management over the 6 months to 23 November 2017 with a comparison to the same period in the previous 2 years.

Problem Management
UK
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 285 280 267
Rank change year-on-year -5 -13 -2
Permanent jobs citing Problem Management 2159 2281 2708
As % of all permanent IT jobs advertised in the UK 1.20% 1.20% 1.25%
As % of the Processes & Methodologies category 1.33% 1.34% 1.40%
Number of salaries quoted 1579 1830 2046
UK median annual salary £43,500 £42,500 £45,000
Median salary % change year-on-year +2.35% -5.56% +4.65%
10th Percentile £25,000 £26,000 £26,500
90th Percentile £67,500 £67,500 £68,750
UK excluding London median annual salary £39,000 £42,000 £42,500
% change year-on-year -7.14% -1.18% +6.25%

Problem Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 161952 169683 193148
As % of all permanent IT jobs advertised in the UK 89.90% 89.39% 88.81%
Number of salaries quoted 127936 140934 159138
UK median annual salary £50,000 £49,500 £47,500
Median salary % change year-on-year +1.01% +4.21% +5.56%
10th Percentile £28,750 £28,000 £27,500
90th Percentile £80,000 £79,350 £77,500
UK excluding London median annual salary £44,000 £42,500 £42,500
% change year-on-year +3.53% - +6.25%

Problem Management
Job Vacancy Trend

Job postings citing Problem Management as a percentage of all IT jobs advertised.

Job vacancy trend for Problem Management in the UK

Problem Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Problem Management.

Salary trend for Problem Management in the UK

Problem Management
Salary Histogram

The salary distribution of IT jobs citing Problem Management over the 6 months to 23 November 2017.

Salary histogram for Problem Management in the UK

Problem Management
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Problem Management within the UK over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +4 2022 £45,000 +4.65% 114
UK excluding London -8 1371 £39,000 -7.14% 97
London +28 748 £53,730 +13.12% 33
South East -1 372 £40,000 -9.09% 24
North of England +21 339 £37,500 -6.25% 29
Midlands -10 254 £37,500 -11.76% 15
North West -3 170 £42,500 - 10
West Midlands -28 167 £36,500 -8.75% 8
East of England -67 167 £42,000 -5.62% 10
South West -19 139 £42,500 +9.68% 3
Yorkshire +40 138 £37,500 -0.66% 13
Wales +35 96 £33,934 -3.05% 1
East Midlands +48 87 £50,000 +17.65% 7
North East +3 31 £33,500 -21.18% 6
Scotland -36 27 £35,000 -17.65% 13
Northern Ireland -23 4 £27,000 -22.86% 2

For the 6 months to 23 November 2017, IT jobs citing Problem Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for Problem Management.

1 1367 (63.32%) ITIL
2 785 (36.36%) Microsoft
3 751 (34.78%) Windows
4 645 (29.87%) Service Management
5 630 (29.18%) Incident Management
6 555 (25.71%) Change Management
7 492 (22.79%) Active Directory
8 478 (22.14%) Service Delivery
9 471 (21.82%) Finance
10 459 (21.26%) SLA
11 417 (19.31%) VMware
12 377 (17.46%) SQL
12 377 (17.46%) Windows Server
13 342 (15.84%) ITSM
14 328 (15.19%) Root Cause Analysis
15 324 (15.01%) Firewall
16 299 (13.85%) Cisco
17 291 (13.48%) ITIL V3
18 283 (13.11%) Linux
19 280 (12.97%) SQL Server
20 278 (12.88%) Microsoft Office
21 263 (12.18%) MS Exchange
22 250 (11.58%) VMware Infrastructure
23 246 (11.39%) Oracle
24 244 (11.30%) Management Information System
25 239 (11.07%) Continuous Improvement
26 237 (10.98%) Analytical Skills
26 237 (10.98%) Microsoft Azure
27 233 (10.79%) Citrix
28 230 (10.65%) Agile Software Development

Problem Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 263 (12.18%) MS Exchange
2 147 (6.81%) SharePoint
3 120 (5.56%) Exchange Server 2010
4 112 (5.19%) IIS
5 99 (4.59%) Skype for Business
6 78 (3.61%) BizTalk Server
7 60 (2.78%) Exchange Server 2013
8 44 (2.04%) Apache
9 38 (1.76%) Tomcat
10 29 (1.34%) Exchange Server 2007
11 24 (1.11%) JBoss
12 20 (0.93%) Confluence
12 20 (0.93%) WebSphere
13 17 (0.79%) WebLogic
14 16 (0.74%) CMS
15 15 (0.69%) OpenStack
16 13 (0.60%) Oracle SOA Suite
17 12 (0.56%) Mule
17 12 (0.56%) Mule ESB
18 10 (0.46%) Moodle
Applications
1 278 (12.88%) Microsoft Office
2 94 (4.35%) Microsoft Excel
3 44 (2.04%) Microsoft PowerPoint
4 34 (1.57%) Spreadsheet
5 9 (0.42%) Adobe Creative Suite
5 9 (0.42%) MS Visio
6 3 (0.14%) HipChat
7 2 (0.093%) Doxygen
8 1 (0.046%) Adobe Premiere
8 1 (0.046%) Camtasia
8 1 (0.046%) Chatbot
8 1 (0.046%) Microsoft Project
Business Applications
1 71 (3.29%) Remedy ITSM
2 44 (2.04%) Dynamics CRM
3 21 (0.97%) SAP MM
4 12 (0.56%) RiskWrite
5 9 (0.42%) iTrent
5 9 (0.42%) Unit4 Business World
6 8 (0.37%) assyst
6 8 (0.37%) SAP BPC
7 5 (0.23%) Oracle EBS
7 5 (0.23%) SAP SRM
7 5 (0.23%) Summit
7 5 (0.23%) Workfront
8 4 (0.19%) Dynamics NAV
8 4 (0.19%) Infor M3
8 4 (0.19%) JDE EnterpriseOne
8 4 (0.19%) SAP R/3
9 3 (0.14%) ION MarketView
9 3 (0.14%) Magento
9 3 (0.14%) SAP CO
9 3 (0.14%) SAP FI
Cloud Services
1 237 (10.98%) Microsoft Azure
2 211 (9.77%) Office 365
3 133 (6.16%) Amazon AWS
4 108 (5.00%) IaaS
5 49 (2.27%) PaaS
6 46 (2.13%) SaaS
7 25 (1.16%) Mimecast
8 20 (0.93%) Virtual Private Cloud
9 18 (0.83%) G Suite
10 16 (0.74%) Azure Active Directory
11 15 (0.69%) OneDrive
12 12 (0.56%) AWS CloudFormation
13 11 (0.51%) Amazon EC2
14 10 (0.46%) Dropbox
15 9 (0.42%) Akamai
15 9 (0.42%) Cloud Computing
16 8 (0.37%) Slack
16 8 (0.37%) Trello
17 5 (0.23%) Amazon ElastiCache
17 5 (0.23%) Dynamics 365
Communications & Networking
1 324 (15.01%) Firewall
2 166 (7.69%) DNS
3 156 (7.23%) LAN
4 154 (7.13%) WAN
5 141 (6.53%) TCP/IP
6 139 (6.44%) VPN
7 125 (5.79%) DHCP
8 120 (5.56%) SAN
9 116 (5.37%) VoIP
10 94 (4.35%) Skype
11 91 (4.21%) Wireless
12 73 (3.38%) Network Security
13 62 (2.87%) OSPF
14 52 (2.41%) BGP
15 51 (2.36%) Ethernet
16 50 (2.32%) Cisco Nexus
17 49 (2.27%) MPLS
17 49 (2.27%) VLAN
18 46 (2.13%) IPsec
18 46 (2.13%) Wi-Fi
Database & Business Intelligence
1 280 (12.97%) SQL Server
2 52 (2.41%) MySQL
3 48 (2.22%) SQL Server 2014
4 41 (1.90%) Oracle Database
4 41 (1.90%) SQL Server Integration Services
5 40 (1.85%) SQL Server 2008
6 27 (1.25%) BusinessObjects
6 27 (1.25%) Relational Database
7 24 (1.11%) SQL Server Reporting Services
8 19 (0.88%) SQL Server 2012
9 17 (0.79%) MongoDB
9 17 (0.79%) Oracle Database 11g
10 16 (0.74%) Apache Cassandra
11 15 (0.69%) DB2
12 14 (0.65%) Oracle Database 12c
13 13 (0.60%) Oracle Reports
14 10 (0.46%) Data Warehouse
15 9 (0.42%) MS Access
15 9 (0.42%) SQL Server Analysis Services
16 8 (0.37%) RDBMS
Development Applications
1 51 (2.36%) JIRA
2 46 (2.13%) Team Foundation Server
3 31 (1.44%) Jenkins
4 23 (1.07%) Visual Studio
5 16 (0.74%) Eclipse
5 16 (0.74%) Git (software)
6 12 (0.56%) VersionOne
7 11 (0.51%) MSI
8 6 (0.28%) SQL Server Management Studio (SSMS)
9 5 (0.23%) Maven
9 5 (0.23%) TeamCity
10 4 (0.19%) Artifactory
10 4 (0.19%) Eclipse RCP
10 4 (0.19%) Subversion
10 4 (0.19%) Vagrant
11 3 (0.14%) Bitbucket
11 3 (0.14%) Octopus Deploy
11 3 (0.14%) Talend Open Studio
11 3 (0.14%) Visual Studio Team System
12 2 (0.093%) Toad
General
1 471 (21.82%) Finance
2 201 (9.31%) Banking
3 108 (5.00%) Investment Banking
4 72 (3.33%) Retail
5 58 (2.69%) Manufacturing
6 49 (2.27%) Financial Institution
6 49 (2.27%) Retail Banking
7 46 (2.13%) Telecoms
8 32 (1.48%) Back Office
9 31 (1.44%) Marketing
10 30 (1.39%) Front Office
11 26 (1.20%) Law
11 26 (1.20%) Legal
12 16 (0.74%) Billing
13 14 (0.65%) Publishing
14 13 (0.60%) Electronics
14 13 (0.60%) Local Government
14 13 (0.60%) Pharmaceutical
15 10 (0.46%) Advertising
16 8 (0.37%) French Language
Job Titles
1 510 (23.62%) Analyst
2 239 (11.07%) Support Analyst
3 233 (10.79%) Applications Support
4 204 (9.45%) Support Engineer
5 185 (8.57%) Service Manager
6 121 (5.60%) Applications Support Analyst
7 119 (5.51%) IT Manager
8 113 (5.23%) IT Support
8 113 (5.23%) Problem Manager
9 108 (5.00%) Infrastructure Engineer
10 99 (4.59%) Network Engineer
10 99 (4.59%) Service Analyst
11 93 (4.31%) Administrator
12 92 (4.26%) Incident Manager
13 90 (4.17%) 2nd Line Support
14 89 (4.12%) Delivery Manager
15 86 (3.98%) Services Delivery Manager
16 81 (3.75%) Consultant
17 69 (3.20%) Developer
18 67 (3.10%) Applications Engineer
Libraries, Frameworks & Software Standards
1 131 (6.07%) .NET
2 121 (5.60%) Web Services
3 64 (2.96%) HTML
4 63 (2.92%) CSS
5 57 (2.64%) jQuery
6 50 (2.32%) ASP.NET Web API
7 48 (2.22%) Middleware
8 46 (2.13%) Entity Framework
9 41 (1.90%) WCF
10 33 (1.53%) Ajax
11 27 (1.25%) ASP.NET
12 26 (1.20%) 802.1X
13 22 (1.02%) XML
14 21 (0.97%) J2EE
15 19 (0.88%) AngularJS
16 18 (0.83%) .NET Framework
16 18 (0.83%) HTML5
16 18 (0.83%) SOAP
17 17 (0.79%) Backbone.js
18 14 (0.65%) REST
Miscellaneous
1 244 (11.30%) Management Information System
2 237 (10.98%) Analytical Skills
3 173 (8.01%) Data Centre
4 125 (5.79%) User Experience
5 68 (3.15%) Computer Science
6 60 (2.78%) Hedge funds
7 53 (2.45%) Blackberry
8 51 (2.36%) Replication
9 48 (2.22%) Virtual Team
10 46 (2.13%) Clustering
11 45 (2.08%) CMDB
12 44 (2.04%) Client/Server
13 39 (1.81%) Enterprise Storage
14 33 (1.53%) Public Cloud
15 31 (1.44%) Distributed Denial-of-Service
16 29 (1.34%) Hybrid Cloud
17 27 (1.25%) Enterprise Software
18 25 (1.16%) Equities
19 22 (1.02%) Foreign Exchange (FX)
19 22 (1.02%) Video Conferencing
Operating Systems
1 751 (34.78%) Windows
2 377 (17.46%) Windows Server
3 283 (13.11%) Linux
4 223 (10.33%) Unix
5 200 (9.26%) Windows Server 2008
6 174 (8.06%) Windows Server 2012
7 150 (6.95%) Windows 7
8 91 (4.21%) Windows 10
9 74 (3.43%) Android
10 69 (3.20%) Mac OS X
11 68 (3.15%) Windows Server 2003
12 64 (2.96%) Apple iOS
13 50 (2.32%) Red Hat Enterprise Linux
14 46 (2.13%) Solaris
15 39 (1.81%) CentOS
16 27 (1.25%) Windows 8
17 22 (1.02%) Windows XP
18 18 (0.83%) AIX
18 18 (0.83%) Ubuntu
19 11 (0.51%) Mac OS
Processes & Methodologies
1 1367 (63.32%) ITIL
2 645 (29.87%) Service Management
3 630 (29.18%) Incident Management
4 555 (25.71%) Change Management
5 478 (22.14%) Service Delivery
6 342 (15.84%) ITSM
7 328 (15.19%) Root Cause Analysis
8 291 (13.48%) ITIL V3
9 239 (11.07%) Continuous Improvement
10 230 (10.65%) Agile Software Development
11 197 (9.12%) Release Management
12 157 (7.27%) Project Management
13 152 (7.04%) Disaster Recovery
14 132 (6.11%) Process Improvement
14 132 (6.11%) Stakeholder Management
15 124 (5.74%) Capacity Management
16 118 (5.47%) Service Design
17 116 (5.37%) Line Management
18 112 (5.19%) Asset Management
19 106 (4.91%) Configuration Management
Programming Languages
1 377 (17.46%) SQL
2 214 (9.91%) PowerShell
3 145 (6.72%) Java
4 104 (4.82%) C#
5 101 (4.68%) JavaScript
6 84 (3.89%) Python
7 70 (3.24%) Shell Script
8 56 (2.59%) VBScript
9 52 (2.41%) Perl
10 51 (2.36%) Bash Shell
11 42 (1.95%) T-SQL
12 33 (1.53%) VB
13 28 (1.30%) C
14 26 (1.20%) PHP
15 24 (1.11%) PL/SQL
15 24 (1.11%) Ruby
16 20 (0.93%) C++
17 17 (0.79%) TypeScript
18 13 (0.60%) ABAP
19 9 (0.42%) VBA
Qualifications
1 209 (9.68%) Degree
2 198 (9.17%) Security Cleared
3 183 (8.48%) Cisco Certification
4 172 (7.97%) Microsoft Certification
5 138 (6.39%) CCNA
6 134 (6.21%) ITIL Certification
7 119 (5.51%) MCSE
8 110 (5.09%) SC Cleared
9 95 (4.40%) CCNP
10 70 (3.24%) DV Cleared
11 65 (3.01%) Citrix Certification
12 60 (2.78%) MCP
13 52 (2.41%) CCIE
14 50 (2.32%) CCA
15 46 (2.13%) ITIL Foundation Certificate
16 39 (1.81%) VMware Certified Professional (VCP)
17 33 (1.53%) Computer Science Degree
18 32 (1.48%) CISSP
19 30 (1.39%) MCITP
20 25 (1.16%) MCSA
Quality Assurance & Compliance
1 459 (21.26%) SLA
2 78 (3.61%) QA
3 42 (1.95%) ISO/IEC 27001
4 34 (1.57%) PCI DSS
5 23 (1.07%) PMO
6 18 (0.83%) ISO/IEC 20000
7 17 (0.79%) ISO 9001
8 16 (0.74%) Sarbanes-Oxley
9 15 (0.69%) COBIT
10 14 (0.65%) GxP
11 11 (0.51%) Data Quality
12 9 (0.42%) Cyber Essentials
12 9 (0.42%) Cyber Essentials PLUS
12 9 (0.42%) GDPR
13 5 (0.23%) RosettaNet
14 2 (0.093%) IEC 62304
14 2 (0.093%) ISO 14001
14 2 (0.093%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
14 2 (0.093%) MISRA
14 2 (0.093%) MISRA C
System Software
1 492 (22.79%) Active Directory
2 250 (11.58%) VMware Infrastructure
3 206 (9.54%) Hyper-V
4 91 (4.21%) VMware ESXi
5 81 (3.75%) XenApp
6 57 (2.64%) XenDesktop
7 46 (2.13%) Docker
7 46 (2.13%) Virtual Machines
8 36 (1.67%) vSphere
9 35 (1.62%) Virtual Desktop
10 32 (1.48%) Terminal Services
11 24 (1.11%) Virtual Servers
12 16 (0.74%) BitLocker
13 13 (0.60%) Firmware
13 13 (0.60%) Microsoft App-V
14 11 (0.51%) VMware Workstation
15 10 (0.46%) Veritas Cluster Server
16 9 (0.42%) XenServer
17 8 (0.37%) vCloud
18 7 (0.32%) ProxySG
Systems Management
1 193 (8.94%) SCCM
2 77 (3.57%) SCOM
3 46 (2.13%) AirWatch
4 42 (1.95%) vCenter Server
5 39 (1.81%) Ansible
6 37 (1.71%) Puppet
7 30 (1.39%) Backup Exec
8 29 (1.34%) WSUS
9 28 (1.30%) Nagios
10 22 (1.02%) Opscode Chef
11 21 (0.97%) SCVMM
12 20 (0.93%) Oracle Enterprise Manager
13 19 (0.88%) Tivoli Storage Manager
14 17 (0.79%) NetBackup
15 15 (0.69%) BMC PATROL
16 14 (0.65%) Cisco CUCM
16 14 (0.65%) Data Guard
17 13 (0.60%) Forefront Identity Manager
17 13 (0.60%) Microsoft Data Protection Manager
17 13 (0.60%) SCOrch
Vendors
1 785 (36.36%) Microsoft
2 417 (19.31%) VMware
3 299 (13.85%) Cisco
4 246 (11.39%) Oracle
5 233 (10.79%) Citrix
6 146 (6.76%) HP
7 112 (5.19%) Remedy
8 111 (5.14%) ServiceNow
9 107 (4.96%) Dell
10 105 (4.86%) SAP
11 76 (3.52%) McAfee
12 74 (3.43%) Red Hat
13 66 (3.06%) Apple
14 64 (2.96%) CheckPoint
15 63 (2.92%) IBM
15 63 (2.92%) Juniper
15 63 (2.92%) SolarWinds
16 62 (2.87%) Palo Alto
17 57 (2.64%) Avaya
18 49 (2.27%) Veritas