Period
to 18 August 2017

The following table provides summary statistics for permanent job vacancies with a requirement for Problem Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Problem Management over the 6 months to 18 August 2017 with a comparison to the same period in the previous 2 years.

Problem Management
UK
6 months to
18 Aug 2017
Same period 2016 Same period 2015
Rank 299 297 260
Rank change year-on-year -2 -37 +18
Permanent jobs citing Problem Management 2042 2225 2796
As % of all permanent IT jobs advertised in the UK 1.15% 1.13% 1.29%
As % of the Processes & Methodologies category 1.28% 1.26% 1.46%
Number of salaries quoted 1531 1732 2095
UK median annual salary £45,000 £44,000 £45,000
Median salary % change year-on-year +2.27% -2.22% +5.88%
10th Percentile £26,250 £26,250 £26,500
90th Percentile £70,000 £68,750 £72,000
UK excluding London median annual salary £41,500 £42,000 £42,500
% change year-on-year -1.19% -1.18% +6.25%

Problem Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process and methodology skills.

Process & Methodology Skills
UK
Permanent job vacancies with a requirement for process and methodology skills 159119 175986 191424
As % of all permanent IT job vacancies advertised in the UK 89.89% 89.06% 88.11%
Number of salaries quoted 126483 146806 156211
UK median annual salary £50,000 £49,000 £47,500
Median salary % change year-on-year +2.04% +3.16% +5.56%
10th Percentile £28,723 £27,500 £27,500
90th Percentile £80,000 £77,500 £76,250
UK excluding London median annual salary £42,500 £42,500 £42,500

Problem Management
Job Vacancy Trend

Job postings citing Problem Management as a percentage of all IT jobs advertised.

Job vacancy trend for Problem Management in the UK

Problem Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Problem Management.

Salary trend for Problem Management in the UK

Problem Management
Salary Histogram

The salary distribution of IT jobs citing Problem Management over the 6 months to 18 August 2017.

Salary histogram for Problem Management in the UK

Problem Management
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Problem Management within the UK over the 6 months to 18 August 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England 0 1951 £45,000 +1.12% 112
UK excluding London -10 1240 £41,500 -1.19% 89
London +47 773 £55,000 +10.00% 33
South East +37 373 £42,000 -4.55% 18
North of England -19 298 £38,250 -4.38% 25
Midlands -20 226 £40,000 - 17
East of England -8 187 £45,000 +1.12% 12
North West +1 168 £38,500 -9.41% 10
West Midlands -28 168 £40,000 -8.30% 13
Yorkshire -6 120 £38,500 - 6
South West -31 92 £42,500 +10.39% 7
East Midlands +12 58 £43,000 +18.62% 4
Wales +16 49 £33,934 -9.51% 2
Scotland -24 19 £48,500 +21.25% 8
North East -7 10 £32,500 -13.33% 9
Northern Ireland -16 4 £37,500 -6.25%

For the 6 months to 18 August 2017, IT jobs citing Problem Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for Problem Management.

1 1107 (54.21%) ITIL
2 665 (32.57%) Microsoft
3 658 (32.22%) Windows
4 573 (28.06%) Incident Management
5 517 (25.32%) Service Management
6 479 (23.46%) Change Management
7 462 (22.62%) Finance
8 440 (21.55%) Active Directory
9 416 (20.37%) Service Delivery
10 389 (19.05%) SQL
11 362 (17.73%) SLA
12 349 (17.09%) VMware
13 302 (14.79%) Windows Server
14 300 (14.69%) Root Cause Analysis
15 286 (14.01%) Linux
16 278 (13.61%) Cisco
17 260 (12.73%) Firewall
18 255 (12.49%) SQL Server
19 239 (11.70%) Oracle
20 225 (11.02%) Banking
21 222 (10.87%) ITSM
22 214 (10.48%) Management Information System
23 212 (10.38%) ITIL V3
24 205 (10.04%) Analytical Skills
25 202 (9.89%) Degree
26 199 (9.75%) Unix
27 193 (9.45%) VMware Infrastructure
28 192 (9.40%) MS Exchange
29 188 (9.21%) Microsoft Office
30 187 (9.16%) DNS

Problem Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 192 (9.40%) MS Exchange
2 132 (6.46%) SharePoint
3 98 (4.80%) IIS
4 93 (4.55%) Exchange Server 2010
5 82 (4.02%) Skype for Business
6 48 (2.35%) Exchange Server 2013
7 44 (2.15%) Tomcat
8 38 (1.86%) Apache
9 37 (1.81%) BizTalk Server
10 33 (1.62%) JBoss
11 29 (1.42%) Confluence
12 25 (1.22%) Oracle SOA Suite
13 23 (1.13%) CMS
13 23 (1.13%) Exchange Server 2007
14 20 (0.98%) WebLogic
14 20 (0.98%) WebSphere
15 13 (0.64%) OpenStack
16 9 (0.44%) Apache TomEE
16 9 (0.44%) Exchange Server 2003
16 9 (0.44%) SharePoint Server
Applications
1 188 (9.21%) Microsoft Office
2 104 (5.09%) Microsoft Excel
3 38 (1.86%) Microsoft PowerPoint
4 13 (0.64%) Spreadsheet
5 8 (0.39%) MS Visio
6 3 (0.15%) HipChat
7 2 (0.098%) Adobe Creative Suite
8 1 (0.049%) Camtasia
8 1 (0.049%) Chatbot
8 1 (0.049%) Doxygen
8 1 (0.049%) InfoPath
Business Applications
1 42 (2.06%) Dynamics CRM
2 34 (1.67%) Remedy ITSM
3 30 (1.47%) SAP MM
4 22 (1.08%) RiskWrite
5 13 (0.64%) SAP CO
5 13 (0.64%) SAP FI
5 13 (0.64%) SAP FI/CO
6 11 (0.54%) assyst
7 9 (0.44%) SAP SD
8 8 (0.39%) SAP BPC
8 8 (0.39%) Workfront
9 7 (0.34%) SAP SRM
10 5 (0.24%) Magento
10 5 (0.24%) SAP HR
10 5 (0.24%) SAP S/4HANA
10 5 (0.24%) Summit
11 4 (0.20%) Oracle EBS
11 4 (0.20%) SAP CRM
12 3 (0.15%) PeopleSoft HRMS
12 3 (0.15%) SAP PP
Cloud Services
1 185 (9.06%) Microsoft Azure
2 148 (7.25%) Office 365
3 101 (4.95%) Amazon AWS
3 101 (4.95%) IaaS
4 62 (3.04%) SaaS
5 52 (2.55%) PaaS
6 23 (1.13%) Virtual Private Cloud
7 22 (1.08%) G Suite
8 18 (0.88%) Azure Active Directory
9 16 (0.78%) Akamai
10 13 (0.64%) Cloud Computing
10 13 (0.64%) Mimecast
11 12 (0.59%) AWS CloudFormation
12 7 (0.34%) OneDrive
12 7 (0.34%) OpenShift
13 6 (0.29%) Amazon EC2
14 4 (0.20%) Veeva
15 3 (0.15%) Google Analytics
16 2 (0.098%) Yammer
17 1 (0.049%) Amazon ELB
Communications & Networking
1 260 (12.73%) Firewall
2 187 (9.16%) DNS
3 176 (8.62%) WAN
4 168 (8.23%) LAN
5 165 (8.08%) VPN
6 156 (7.64%) TCP/IP
7 141 (6.90%) DHCP
8 117 (5.73%) SAN
9 95 (4.65%) VoIP
10 74 (3.62%) Skype
11 58 (2.84%) MPLS
12 56 (2.74%) Network Security
12 56 (2.74%) Wireless
13 55 (2.69%) Wi-Fi
14 53 (2.60%) Internet
15 51 (2.50%) IPsec
16 47 (2.30%) OSPF
17 42 (2.06%) BGP
17 42 (2.06%) Cisco ASA
18 41 (2.01%) NetScaler
Database & Business Intelligence
1 255 (12.49%) SQL Server
2 46 (2.25%) BusinessObjects
2 46 (2.25%) Oracle Database
3 40 (1.96%) MySQL
3 40 (1.96%) Relational Database
4 38 (1.86%) SQL Server 2008
5 26 (1.27%) MS Access
6 25 (1.22%) SQL Server Reporting Services
7 24 (1.18%) SQL Server Integration Services
8 22 (1.08%) Oracle Database 11g
8 22 (1.08%) SQL Server 2014
9 18 (0.88%) Data Warehouse
9 18 (0.88%) DB2
10 17 (0.83%) SQL Server 2012
11 16 (0.78%) Apache Cassandra
12 15 (0.73%) SAP BW
13 13 (0.64%) Big Data
13 13 (0.64%) PostgreSQL
13 13 (0.64%) SQL Server 2005
14 12 (0.59%) MongoDB
Development Applications
1 35 (1.71%) Visual Studio
2 33 (1.62%) Team Foundation Server
3 32 (1.57%) Jenkins
3 32 (1.57%) JIRA
4 23 (1.13%) Eclipse
5 22 (1.08%) VersionOne
6 17 (0.83%) Git (software)
7 13 (0.64%) MSI
7 13 (0.64%) TeamCity
8 7 (0.34%) Octopus Deploy
9 6 (0.29%) SQL Server Management Studio (SSMS)
10 5 (0.24%) JUnit
10 5 (0.24%) Subversion
11 3 (0.15%) Maven
12 2 (0.098%) Ant
12 2 (0.098%) Moq
12 2 (0.098%) MSTest
12 2 (0.098%) SonarQube
12 2 (0.098%) Talend Open Studio
13 1 (0.049%) Eclipse RCP
General
1 462 (22.62%) Finance
2 225 (11.02%) Banking
3 116 (5.68%) Telecoms
4 97 (4.75%) Investment Banking
5 92 (4.51%) Retail
6 58 (2.84%) Manufacturing
7 48 (2.35%) Front Office
8 43 (2.11%) Retail Banking
9 38 (1.86%) Back Office
10 34 (1.67%) Legal
11 33 (1.62%) Financial Institution
12 31 (1.52%) Marketing
13 25 (1.22%) Electronics
14 20 (0.98%) Law
15 15 (0.73%) Local Government
16 10 (0.49%) Billing
16 10 (0.49%) Pharmaceutical
17 9 (0.44%) Advertising
17 9 (0.44%) Publishing
18 6 (0.29%) Games
Job Titles
1 465 (22.77%) Analyst
2 264 (12.93%) Applications Support
3 234 (11.46%) Support Analyst
4 175 (8.57%) Support Engineer
5 156 (7.64%) Service Manager
6 151 (7.39%) Applications Support Analyst
7 125 (6.12%) Infrastructure Engineer
8 103 (5.04%) IT Manager
9 99 (4.85%) Problem Manager
10 95 (4.65%) Network Engineer
11 93 (4.55%) Developer
12 84 (4.11%) Incident Manager
13 75 (3.67%) IT Support
14 74 (3.62%) Administrator
15 73 (3.57%) Service Analyst
16 67 (3.28%) 2nd Line Support
17 66 (3.23%) Delivery Manager
18 65 (3.18%) Consultant
19 62 (3.04%) Applications Engineer
20 61 (2.99%) Services Delivery Manager
Libraries, Frameworks & Software Standards
1 143 (7.00%) .NET
2 70 (3.43%) HTML
3 63 (3.09%) Web Services
4 60 (2.94%) CSS
5 50 (2.45%) Middleware
6 48 (2.35%) jQuery
7 43 (2.11%) ASP.NET
8 40 (1.96%) ASP.NET Web API
9 39 (1.91%) Entity Framework
10 35 (1.71%) AngularJS
11 34 (1.67%) XML
12 33 (1.62%) 802.1X
13 32 (1.57%) .NET Framework
13 32 (1.57%) Backbone.js
13 32 (1.57%) HTML5
14 19 (0.93%) Ajax
14 19 (0.93%) WCF
15 17 (0.83%) J2EE
16 15 (0.73%) JSP
17 14 (0.69%) LAMP
Miscellaneous
1 214 (10.48%) Management Information System
2 205 (10.04%) Analytical Skills
3 186 (9.11%) Data Centre
4 99 (4.85%) User Experience
5 57 (2.79%) Computer Science
6 55 (2.69%) Blackberry
7 46 (2.25%) iPad
8 45 (2.20%) Replication
9 42 (2.06%) Virtual Team
10 41 (2.01%) Clustering
11 39 (1.91%) Hedge funds
12 34 (1.67%) Fixed Income
13 32 (1.57%) CMDB
14 31 (1.52%) Enterprise Software
15 30 (1.47%) Equities
16 26 (1.27%) iSeries
17 24 (1.18%) BYOD
17 24 (1.18%) PKI
17 24 (1.18%) Public Cloud
17 24 (1.18%) SWIFT
Operating Systems
1 658 (32.22%) Windows
2 302 (14.79%) Windows Server
3 286 (14.01%) Linux
4 199 (9.75%) Unix
5 152 (7.44%) Windows 7
6 145 (7.10%) Windows Server 2008
7 141 (6.90%) Windows Server 2012
8 75 (3.67%) Apple iOS
9 71 (3.48%) Mac OS X
10 68 (3.33%) Windows 10
11 65 (3.18%) Windows Server 2003
12 63 (3.09%) Android
13 51 (2.50%) Solaris
14 45 (2.20%) Red Hat Enterprise Linux
15 42 (2.06%) CentOS
16 36 (1.76%) Windows 8
17 20 (0.98%) AIX
18 17 (0.83%) Windows XP
19 10 (0.49%) Mac OS
19 10 (0.49%) Windows Vista
Processes & Methodologies
1 1107 (54.21%) ITIL
2 573 (28.06%) Incident Management
3 517 (25.32%) Service Management
4 479 (23.46%) Change Management
5 416 (20.37%) Service Delivery
6 300 (14.69%) Root Cause Analysis
7 222 (10.87%) ITSM
8 212 (10.38%) ITIL V3
9 187 (9.16%) Agile Software Development
10 177 (8.67%) Continuous Improvement
11 167 (8.18%) Release Management
12 151 (7.39%) Project Management
13 125 (6.12%) Disaster Recovery
14 124 (6.07%) Stakeholder Management
15 121 (5.93%) Asset Management
16 105 (5.14%) Configuration Management
17 94 (4.60%) Capacity Management
17 94 (4.60%) Knowledge Management
18 93 (4.55%) Mentoring
19 86 (4.21%) Process Improvement
Programming Languages
1 389 (19.05%) SQL
2 171 (8.37%) PowerShell
3 117 (5.73%) Java
4 110 (5.39%) C#
5 105 (5.14%) JavaScript
6 90 (4.41%) Python
7 71 (3.48%) Shell Script
8 69 (3.38%) Perl
9 47 (2.30%) Bash Shell
10 37 (1.81%) PHP
11 36 (1.76%) VBScript
12 34 (1.67%) VBA
13 32 (1.57%) TypeScript
13 32 (1.57%) VB
14 28 (1.37%) C
15 25 (1.22%) C++
16 19 (0.93%) T-SQL
17 17 (0.83%) Ruby
18 12 (0.59%) PL/SQL
19 6 (0.29%) AWK
Qualifications
1 202 (9.89%) Degree
2 171 (8.37%) Microsoft Certification
3 139 (6.81%) Security Cleared
4 138 (6.76%) Cisco Certification
5 125 (6.12%) ITIL Certification
6 106 (5.19%) CCNA
6 106 (5.19%) MCSE
7 80 (3.92%) SC Cleared
8 61 (2.99%) CCNP
9 56 (2.74%) DV Cleared
10 52 (2.55%) Citrix Certification
10 52 (2.55%) MCP
11 50 (2.45%) ITIL Foundation Certificate
12 46 (2.25%) CISSP
13 39 (1.91%) CCA
14 37 (1.81%) CCIE
15 33 (1.62%) CISM
16 31 (1.52%) VMware Certified Professional (VCP)
17 28 (1.37%) MCSA
18 26 (1.27%) MCITP
Quality Assurance & Compliance
1 362 (17.73%) SLA
2 65 (3.18%) QA
3 40 (1.96%) ISO/IEC 27001
4 29 (1.42%) ISO/IEC 20000
5 25 (1.22%) Sarbanes-Oxley
6 24 (1.18%) PCI DSS
7 17 (0.83%) PMO
8 15 (0.73%) Cyber Essentials
8 15 (0.73%) GxP
9 14 (0.69%) ISO 9001
10 11 (0.54%) GDPR
11 8 (0.39%) Data Quality
12 7 (0.34%) Cyber Essentials PLUS
13 5 (0.24%) COBIT
14 2 (0.098%) ISO 14001
15 1 (0.049%) HL7
15 1 (0.049%) IEC 62304
15 1 (0.049%) ISO 13485
15 1 (0.049%) MISRA
15 1 (0.049%) MISRA C
System Software
1 440 (21.55%) Active Directory
2 193 (9.45%) VMware Infrastructure
3 145 (7.10%) Hyper-V
4 64 (3.13%) XenApp
5 56 (2.74%) VMware ESXi
6 48 (2.35%) XenDesktop
7 45 (2.20%) Docker
8 37 (1.81%) vSphere
9 27 (1.32%) Terminal Services
9 27 (1.32%) Virtual Servers
10 25 (1.22%) Virtual Machines
11 15 (0.73%) Firmware
11 15 (0.73%) VMware Workstation
12 14 (0.69%) ProxySG
13 13 (0.64%) Microsoft App-V
13 13 (0.64%) Veritas Cluster Server
14 9 (0.44%) Microsoft Virtual Server
14 9 (0.44%) Virtual Desktop
14 9 (0.44%) VMware Server
15 7 (0.34%) Oracle RAC
Systems Management
1 184 (9.01%) SCCM
2 73 (3.57%) SCOM
3 41 (2.01%) AirWatch
4 33 (1.62%) Puppet
5 28 (1.37%) Ansible
5 28 (1.37%) vCenter Server
6 26 (1.27%) Backup Exec
7 22 (1.08%) Tivoli Storage Manager
8 19 (0.93%) Nagios
9 17 (0.83%) NetBackup
10 15 (0.73%) Microsoft Data Protection Manager
11 14 (0.69%) Opscode Chef
11 14 (0.69%) WSUS
12 13 (0.64%) Control-M
13 11 (0.54%) QRadar
14 10 (0.49%) Oracle Enterprise Manager
14 10 (0.49%) SCOrch
14 10 (0.49%) Terraform
15 9 (0.44%) Microsoft Clustering
15 9 (0.44%) Microsoft Intune
Vendors
1 665 (32.57%) Microsoft
2 349 (17.09%) VMware
3 278 (13.61%) Cisco
4 239 (11.70%) Oracle
5 157 (7.69%) Citrix
6 122 (5.97%) HP
7 112 (5.48%) SAP
8 86 (4.21%) ServiceNow
9 80 (3.92%) Remedy
10 74 (3.62%) Apple
11 67 (3.28%) Juniper
11 67 (3.28%) Palo Alto
12 66 (3.23%) Red Hat
13 63 (3.09%) IBM
14 59 (2.89%) McAfee
15 58 (2.84%) CheckPoint
16 56 (2.74%) Dell
17 54 (2.64%) AppSense
17 54 (2.64%) SolarWinds
18 53 (2.60%) Avaya