Period
to 10 December 2018

The following table provides summary statistics for permanent job vacancies with a requirement for Problem Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Problem Management over the 6 months to 10 December 2018 with a comparison to the same period in the previous 2 years.

Problem Management
UK
6 months to
10 Dec 2018
Same period 2017 Same period 2016
Rank 292 283 277
Rank change year-on-year -9 -6 -8
Permanent jobs citing Problem Management 1,805 2,150 2,252
As % of all permanent IT jobs advertised in the UK 1.13% 1.20% 1.22%
As % of the Processes & Methodologies category 1.23% 1.31% 1.33%
Number of salaries quoted 1,298 1,570 1,789
UK median annual salary £45,000 £42,500 £42,500
Median salary % change year-on-year +5.88% - -5.56%
10th Percentile £26,500 £25,000 £26,000
90th Percentile £73,750 £67,500 £67,500
UK excluding London median annual salary £45,000 £38,000 £42,000
% change year-on-year +18.42% -9.52% -1.18%

Problem Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 146,609 163,998 168,733
As % of all permanent IT jobs advertised in the UK 91.57% 91.87% 91.27%
Number of salaries quoted 116,220 130,199 139,977
UK median annual salary £52,000 £50,000 £48,000
Median salary % change year-on-year +4.00% +4.17% +1.05%
10th Percentile £29,500 £28,250 £27,500
90th Percentile £85,000 £80,000 £78,750
UK excluding London median annual salary £45,000 £43,500 £42,500
% change year-on-year +3.45% +2.35% -

Problem Management
Job Vacancy Trend

Job postings citing Problem Management as a percentage of all IT jobs advertised.

Job vacancy trend for Problem Management in the UK

Problem Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Problem Management.

Salary trend for Problem Management in the UK

Problem Management
Salary Histogram

The salary distribution of IT jobs citing Problem Management over the 6 months to 10 December 2018.

Salary histogram for Problem Management in the UK

Problem Management
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Problem Management within the UK over the 6 months to 10 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -10 1,702 £46,000 +2.22% 151
UK excluding London +15 1,307 £45,000 +18.42% 111
South East +82 517 £49,500 +20.73% 25
London -56 461 £55,000 +2.36% 45
North of England +25 362 £42,500 +13.33% 42
North West +50 218 £40,000 - 21
Midlands -13 190 £42,500 +16.44% 18
Yorkshire -3 113 £42,500 +13.33% 15
West Midlands -13 113 £42,500 +21.43% 13
East of England -34 98 £49,500 +23.75% 12
South West -54 80 £32,500 -23.53% 9
East Midlands -8 79 £43,500 -3.33% 5
Scotland +19 49 £45,000 +22.45% 4
North East -7 31 £40,000 +2.22% 6
Wales -64 22 £36,250 +6.83% 1
Northern Ireland -9 2 £45,250 +67.59%
Channel Islands - 1 £35,000 -

For the 6 months to 10 December 2018, IT jobs citing Problem Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Problem Management.

1 1,001 (55.46%) ITIL
2 735 (40.72%) Incident Management
3 611 (33.85%) Service Management
4 595 (32.96%) Windows
5 528 (29.25%) Microsoft
6 423 (23.43%) Finance
7 408 (22.60%) Active Directory
8 385 (21.33%) Root Cause Analysis
9 378 (20.94%) Windows Server
10 350 (19.39%) Problem-Solving
11 346 (19.17%) Change Management
12 315 (17.45%) Linux
13 313 (17.34%) SLA
14 288 (15.96%) Service Delivery
15 271 (15.01%) SQL
16 269 (14.90%) VMware
17 261 (14.46%) SQL Server
18 255 (14.13%) Agile Software Development
19 247 (13.68%) Analytical Skills
20 216 (11.97%) Oracle
21 214 (11.86%) ITSM
22 206 (11.41%) Firewall
23 199 (11.02%) PowerShell
24 198 (10.97%) VMware Infrastructure
25 189 (10.47%) Cisco
25 189 (10.47%) Microsoft Azure
26 182 (10.08%) Banking
27 178 (9.86%) Degree
28 176 (9.75%) Continuous Improvement
29 175 (9.70%) Stakeholder Management

Problem Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 126 (6.98%) IIS
2 110 (6.09%) MS Exchange
3 108 (5.98%) SharePoint
4 55 (3.05%) Skype for Business
5 50 (2.77%) Exchange Server 2010
6 30 (1.66%) Confluence
6 30 (1.66%) Exchange Server 2013
7 28 (1.55%) WebLogic
8 27 (1.50%) JBoss
8 27 (1.50%) Tomcat
9 22 (1.22%) MQSeries
10 16 (0.89%) ExpressionEngine
10 16 (0.89%) WordPress
11 14 (0.78%) Elasticsearch
11 14 (0.78%) SharePoint 2013
12 13 (0.72%) BizTalk Server
13 11 (0.61%) Apache
13 11 (0.61%) nginx
13 11 (0.61%) SAS
14 10 (0.55%) Exchange Server 2007
Applications
1 156 (8.64%) Microsoft Office
2 84 (4.65%) Microsoft Excel
3 33 (1.83%) Microsoft PowerPoint
4 19 (1.05%) MS Visio
5 9 (0.50%) Microsoft Project
6 7 (0.39%) Spreadsheet
7 3 (0.17%) AutoCAD
8 1 (0.055%) Adobe Premiere
Business Applications
1 27 (1.50%) Dynamics CRM
2 15 (0.83%) Dynamics AX
3 11 (0.61%) Oracle Applications
3 11 (0.61%) Remedy ITSM
4 9 (0.50%) Siebel CRM
5 7 (0.39%) Oracle EBS
5 7 (0.39%) SAP MM
6 6 (0.33%) Misys Midas
6 6 (0.33%) OpenText VIM for SAP
6 6 (0.33%) SAP MDG
6 6 (0.33%) SAP SRM
7 5 (0.28%) assyst
8 4 (0.22%) Distributed Ledger
8 4 (0.22%) Oracle ERP
8 4 (0.22%) Scribe Insight
8 4 (0.22%) Sentinel
9 3 (0.17%) Oracle Assets
9 3 (0.17%) Oracle Cash Management
9 3 (0.17%) SAP ERP
10 2 (0.11%) Visualfiles
Cloud Services
1 189 (10.47%) Microsoft Azure
2 162 (8.98%) Office 365
3 106 (5.87%) Amazon AWS
4 68 (3.77%) IaaS
5 66 (3.66%) SaaS
6 34 (1.88%) PaaS
7 20 (1.11%) Cloud Computing
8 19 (1.05%) GitHub
9 18 (1.00%) Azure Active Directory
10 13 (0.72%) Dynamics 365
11 11 (0.61%) Akamai
11 11 (0.61%) Mimecast
12 9 (0.50%) Amazon CloudWatch
13 7 (0.39%) Amazon EC2
13 7 (0.39%) Amazon S3
14 6 (0.33%) AWS CloudFormation
15 5 (0.28%) Amazon ElastiCache
15 5 (0.28%) AWS Elastic Beanstalk
15 5 (0.28%) G Suite
15 5 (0.28%) Virtual Private Cloud
Communications & Networking
1 206 (11.41%) Firewall
2 149 (8.25%) LAN
3 143 (7.92%) WAN
4 119 (6.59%) TCP/IP
5 108 (5.98%) DNS
6 93 (5.15%) VPN
7 80 (4.43%) Internet
8 79 (4.38%) DHCP
9 75 (4.16%) SAN
10 63 (3.49%) MPLS
11 53 (2.94%) VoIP
12 52 (2.88%) Wi-Fi
13 39 (2.16%) Network Security
14 37 (2.05%) VLAN
15 35 (1.94%) Ethernet
16 30 (1.66%) Skype
17 25 (1.39%) Intrusion Detection
18 24 (1.33%) BGP
19 23 (1.27%) Cisco ASA
19 23 (1.27%) IP Telephony
Database & Business Intelligence
1 261 (14.46%) SQL Server
2 69 (3.82%) Relational Database
3 51 (2.83%) Oracle Database
4 47 (2.60%) SQL Server 2008
5 46 (2.55%) RDBMS
6 39 (2.16%) Oracle Database 11g
7 37 (2.05%) MongoDB
8 35 (1.94%) Oracle Database 12c
9 34 (1.88%) MySQL
10 32 (1.77%) SQL Server Reporting Services
11 30 (1.66%) Oracle Reports
12 29 (1.61%) SQL Server Integration Services
13 25 (1.39%) Data Warehouse
14 23 (1.27%) Apache Cassandra
15 18 (1.00%) DB2
15 18 (1.00%) SQL Server Analysis Services
16 17 (0.94%) NoSQL
17 15 (0.83%) Amazon RDS
18 12 (0.66%) SQL Server 2016
19 11 (0.61%) Oracle Database 10g
Development Applications
1 42 (2.33%) Jenkins
2 41 (2.27%) JIRA
3 37 (2.05%) Team Foundation Server
4 36 (1.99%) Git (software)
5 22 (1.22%) Subversion
6 17 (0.94%) Selenium
7 16 (0.89%) Visual Studio
8 14 (0.78%) Maven
9 10 (0.55%) MSI
10 9 (0.50%) Appium
10 9 (0.50%) Eclipse
10 9 (0.50%) JUnit
10 9 (0.50%) LoadRunner
10 9 (0.50%) SoapUI
11 8 (0.44%) Visual Studio Team System
12 7 (0.39%) Cucumber
12 7 (0.39%) GitLab
12 7 (0.39%) Oracle Forms
12 7 (0.39%) SpecFlow
13 5 (0.28%) WinDbg
General
1 423 (23.43%) Finance
2 182 (10.08%) Banking
3 88 (4.88%) Telecoms
4 67 (3.71%) Back Office
5 63 (3.49%) Retail
6 44 (2.44%) Law
7 41 (2.27%) Investment Banking
8 38 (2.11%) Front Office
8 38 (2.11%) Legal
9 19 (1.05%) Billing
10 16 (0.89%) Financial Institution
11 13 (0.72%) Advertising
11 13 (0.72%) Retail Banking
12 12 (0.66%) French Language
12 12 (0.66%) Local Government
12 12 (0.66%) Publishing
12 12 (0.66%) Spanish Language
13 11 (0.61%) General Ledger
13 11 (0.61%) Private Banking
14 9 (0.50%) German Language
Job Titles
1 427 (23.66%) Analyst
2 190 (10.53%) Service Manager
3 184 (10.19%) Support Analyst
4 139 (7.70%) Support Engineer
5 136 (7.53%) Applications Support
6 119 (6.59%) Infrastructure Engineer
7 107 (5.93%) Service Analyst
8 95 (5.26%) Incident Manager
9 87 (4.82%) Applications Support Analyst
10 81 (4.49%) IT Manager
11 74 (4.10%) Delivery Manager
11 74 (4.10%) Service Desk Analyst
12 70 (3.88%) Administrator
12 70 (3.88%) IT Support
12 70 (3.88%) Problem Manager
13 68 (3.77%) IT Analyst
14 67 (3.71%) DBA
15 61 (3.38%) Network Engineer
16 54 (2.99%) 2nd Line Support
17 53 (2.94%) Team Leader
Libraries, Frameworks & Software Standards
1 111 (6.15%) .NET
2 88 (4.88%) Middleware
3 63 (3.49%) Web Services
4 45 (2.49%) JSON
5 44 (2.44%) HTML
6 42 (2.33%) XML
7 33 (1.83%) CSS
8 30 (1.66%) Oracle Fusion
9 25 (1.39%) .NET Framework
9 25 (1.39%) jQuery
10 22 (1.22%) Node.js
11 21 (1.16%) Ajax
11 21 (1.16%) ASP.NET
11 21 (1.16%) DHTML
11 21 (1.16%) JSP
11 21 (1.16%) JSTL
11 21 (1.16%) Servlets
11 21 (1.16%) WebSphere MQ
12 16 (0.89%) Hibernate
12 16 (0.89%) Spring
Miscellaneous
1 247 (13.68%) Analytical Skills
2 156 (8.64%) Management Information System
3 112 (6.20%) Data Centre
4 86 (4.76%) Self-Motivation
5 64 (3.55%) Private Cloud
6 53 (2.94%) Security Operations Centre
7 49 (2.71%) Virtual Team
8 43 (2.38%) Clustering
9 42 (2.33%) Enterprise Software
10 36 (1.99%) User Experience
11 33 (1.83%) Replication
12 31 (1.72%) PKI
12 31 (1.72%) Smart Meter
13 22 (1.22%) SWIFT
14 20 (1.11%) Video Conferencing
15 19 (1.05%) Driving Licence
16 18 (1.00%) Hedge funds
17 17 (0.94%) Fintech
17 17 (0.94%) PMI
18 15 (0.83%) iPhone
Operating Systems
1 595 (32.96%) Windows
2 378 (20.94%) Windows Server
3 315 (17.45%) Linux
4 128 (7.09%) Unix
5 125 (6.93%) Windows Server 2008
6 114 (6.32%) Windows Server 2012
7 69 (3.82%) Windows 10
8 66 (3.66%) Red Hat Enterprise Linux
9 60 (3.32%) Windows 7
10 30 (1.66%) AIX
11 19 (1.05%) Solaris
11 19 (1.05%) Windows Server 2003
12 12 (0.66%) Oracle Linux
12 12 (0.66%) SUSE
13 11 (0.61%) Mac OS
14 10 (0.55%) Android
15 9 (0.50%) Windows 8
15 9 (0.50%) Windows XP
16 4 (0.22%) CentOS
16 4 (0.22%) HPUX
Processes & Methodologies
1 1,001 (55.46%) ITIL
2 735 (40.72%) Incident Management
3 611 (33.85%) Service Management
4 385 (21.33%) Root Cause Analysis
5 350 (19.39%) Problem-Solving
6 346 (19.17%) Change Management
7 288 (15.96%) Service Delivery
8 255 (14.13%) Agile Software Development
9 214 (11.86%) ITSM
10 176 (9.75%) Continuous Improvement
11 175 (9.70%) Stakeholder Management
12 156 (8.64%) DevOps
13 147 (8.14%) Logistics
14 146 (8.09%) Project Management
15 145 (8.03%) ITIL V3
16 141 (7.81%) Infrastructure Engineering
17 137 (7.59%) Disaster Recovery
18 110 (6.09%) Release Management
19 101 (5.60%) Configuration Management
20 96 (5.32%) Information Security
Programming Languages
1 271 (15.01%) SQL
2 199 (11.02%) PowerShell
3 87 (4.82%) Java
4 82 (4.54%) JavaScript
5 74 (4.10%) C#
6 48 (2.66%) Shell Script
7 44 (2.44%) Python
8 43 (2.38%) Bash Shell
8 43 (2.38%) C
9 32 (1.77%) PL/SQL
10 25 (1.39%) VB
11 22 (1.22%) Perl
12 21 (1.16%) C++
13 18 (1.00%) PHP
14 14 (0.78%) VBScript
15 13 (0.72%) T-SQL
15 13 (0.72%) VBA
16 11 (0.61%) VB.NET
17 10 (0.55%) Korn
18 8 (0.44%) AWK
Qualifications
1 178 (9.86%) Degree
2 130 (7.20%) ITIL Certification
3 123 (6.81%) Security Cleared
4 99 (5.48%) Cisco Certification
5 91 (5.04%) Microsoft Certification
6 75 (4.16%) SC Cleared
7 67 (3.71%) MCSE
8 65 (3.60%) CCNA
9 57 (3.16%) CISSP
9 57 (3.16%) ITIL Foundation Certificate
10 46 (2.55%) SANS
11 36 (1.99%) CCNP
12 32 (1.77%) CEH
13 30 (1.66%) DV Cleared
13 30 (1.66%) MCSA
14 27 (1.50%) Computer Science Degree
15 25 (1.39%) CompTIA Security+
16 24 (1.33%) CISM
16 24 (1.33%) Network+ Certification
17 20 (1.11%) MCP
Quality Assurance & Compliance
1 313 (17.34%) SLA
2 94 (5.21%) ISO/IEC 27001
3 44 (2.44%) QA
4 40 (2.22%) ISO/IEC 20000
5 33 (1.83%) GDPR
6 23 (1.27%) Cyber Essentials
7 19 (1.05%) Data Quality
8 16 (0.89%) PCI DSS
9 13 (0.72%) PMO
10 9 (0.50%) COBIT
10 9 (0.50%) ISO/IEC 27005
11 7 (0.39%) Cyber Essentials PLUS
12 3 (0.17%) GPG13
12 3 (0.17%) ISO 9001
13 2 (0.11%) BS25999
13 2 (0.11%) Disclosure Scotland
13 2 (0.11%) Sarbanes-Oxley
14 1 (0.055%) COSO
14 1 (0.055%) GxP
14 1 (0.055%) ISO 22301
System Software
1 408 (22.60%) Active Directory
2 198 (10.97%) VMware Infrastructure
3 120 (6.65%) Hyper-V
4 62 (3.43%) VMware ESXi
5 42 (2.33%) XenApp
6 37 (2.05%) Docker
6 37 (2.05%) vSphere
7 36 (1.99%) Virtual Machines
8 31 (1.72%) Virtual Servers
9 24 (1.33%) XenDesktop
10 19 (1.05%) Firmware
11 15 (0.83%) Microsoft App-V
12 14 (0.78%) DFS Replication
12 14 (0.78%) Virtual Desktop
13 12 (0.66%) Oracle RAC
14 10 (0.55%) Veritas Cluster Server
15 8 (0.44%) vCloud
16 6 (0.33%) Tivoli Workload Scheduler
17 5 (0.28%) Citrix Presentation Server
17 5 (0.28%) Terminal Services
Systems Management
1 107 (5.93%) SCCM
2 54 (2.99%) vCenter Server
3 51 (2.83%) SCOM
4 46 (2.55%) Puppet
5 31 (1.72%) Oracle Enterprise Manager
6 29 (1.61%) WSUS
7 27 (1.50%) Opscode Chef
8 26 (1.44%) Microsoft Clustering
9 25 (1.39%) Nagios
10 24 (1.33%) Ansible
11 19 (1.05%) Kubernetes
12 18 (1.00%) Tivoli
13 17 (0.94%) Failover Clustering
14 16 (0.89%) Microsoft Data Protection Manager
15 15 (0.83%) IBM BigFix
16 14 (0.78%) HP ALM
17 13 (0.72%) Backup Exec
18 12 (0.66%) Data Guard
18 12 (0.66%) QRadar
19 11 (0.61%) AirWatch
Vendors
1 528 (29.25%) Microsoft
2 269 (14.90%) VMware
3 216 (11.97%) Oracle
4 189 (10.47%) Cisco
5 151 (8.37%) ServiceNow
6 104 (5.76%) Citrix
7 79 (4.38%) HP
8 78 (4.32%) BMC
9 72 (3.99%) IBM
10 60 (3.32%) Red Hat
11 48 (2.66%) Remedy
12 47 (2.60%) SolarWinds
13 40 (2.22%) Fortinet
14 38 (2.11%) Atlassian
15 37 (2.05%) McAfee
16 35 (1.94%) Juniper
17 33 (1.83%) Splunk
18 31 (1.72%) CheckPoint
19 30 (1.66%) Dell
19 30 (1.66%) Riverbed