Period
to 24 October 2020

The following table provides summary statistics for permanent job vacancies with a requirement for Problem Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Problem Management over the 6 months to 24 October 2020 with a comparison to the same period in the previous 2 years.

Problem Management
UK
6 months to
24 Oct 2020
Same period 2019 Same period 2018
Rank 323 306 294
Rank change year-on-year -17 -12 -5
Permanent jobs citing Problem Management 435 1,439 1,921
As % of all permanent jobs advertised in the UK 0.89% 1.05% 1.17%
As % of the Processes & Methodologies category 0.96% 1.14% 1.27%
Number of salaries quoted 347 1,021 1,421
Median annual salary £47,056 £47,500 £45,000
Median salary % change year-on-year -0.94% +5.56% +2.60%
10th Percentile £31,250 £26,250 £26,250
90th Percentile £80,000 £77,500 £72,000
UK excluding London median annual salary £41,500 £42,500 £45,000
% change year-on-year -2.35% -5.56% +15.38%

Problem Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 45,128 125,889 151,263
As % of all permanent IT jobs advertised in the UK 92.42% 92.21% 91.91%
Number of salaries quoted 37,189 99,188 120,320
Median annual salary £55,000 £52,500 £50,000
Median salary % change year-on-year +4.76% +5.00% -
10th Percentile £32,750 £30,000 £29,000
90th Percentile £90,000 £86,250 £83,750
UK excluding London median annual salary £49,059 £45,000 £45,000
% change year-on-year +9.02% - +5.88%

Problem Management
Job Vacancy Trend

Job postings citing Problem Management as a proportion of all IT jobs advertised.

Job vacancy trend for Problem Management in the UK

Problem Management
Salary Trend

3-month moving average salary quoted in jobs citing Problem Management.

Salary trend for Problem Management in the UK

Problem Management
Salary Histogram

Salary distribution for jobs citing Problem Management over the 6 months to 24 October 2020.

Salary histogram for Problem Management in the UK

Problem Management
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Problem Management within the UK over the 6 months to 24 October 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +4 423 £47,028 -0.99% 60
UK excluding London -43 244 £41,500 -2.35% 59
London +100 187 £60,000 +9.09% 9
North of England +36 82 £40,000 -20.00% 13
South East +12 61 £42,500 -3.41% 17
Midlands +16 60 £43,750 +15.59% 8
Yorkshire +131 52 £40,000 +23.08% 4
West Midlands +40 48 £45,000 +5.88% 4
Work from Home +28 36 £45,000 -14.29% 8
North West -5 25 £42,500 -15.00% 8
East of England +73 17 £44,000 +3.53% 4
South West +58 14 £40,500 +15.71% 9
East Midlands +39 12 £40,000 +26.98% 4
Scotland +68 5 - - 5
North East -4 5 £38,000 -27.13% 1
Wales +43 4 £40,500 +1.25% 3
Northern Ireland -7 4 £47,500 -

For the 6 months to 24 October 2020, IT jobs citing Problem Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Problem Management.

1 254 (58.39%) ITIL
2 166 (38.16%) Incident Management
3 153 (35.17%) Windows
4 137 (31.49%) Microsoft
4 137 (31.49%) Service Management
5 105 (24.14%) Azure
6 103 (23.68%) SLA
7 102 (23.45%) Office 365
8 97 (22.30%) ITSM
9 94 (21.61%) Change Management
10 87 (20.00%) Problem-Solving
11 85 (19.54%) Service Delivery
12 84 (19.31%) VMware
12 84 (19.31%) Linux
13 82 (18.85%) Windows Server
14 80 (18.39%) Finance
15 78 (17.93%) Active Directory
16 77 (17.70%) Management Information System
17 68 (15.63%) VMware Infrastructure
18 66 (15.17%) Firewall
19 59 (13.56%) DevOps
20 57 (13.10%) Root Cause Analysis
21 55 (12.64%) Cisco
22 54 (12.41%) Mentoring
22 54 (12.41%) Analytical Skills
23 51 (11.72%) ITIL Certification
24 50 (11.49%) Citrix
24 50 (11.49%) VPN
25 48 (11.03%) PowerShell
25 48 (11.03%) Continuous Improvement

Problem Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 25 (5.75%) MS Exchange
2 18 (4.14%) Skype for Business
3 8 (1.84%) MTS
4 7 (1.61%) SharePoint
5 6 (1.38%) Exchange Server 2013
6 5 (1.15%) CMS
6 5 (1.15%) Confluence
6 5 (1.15%) IIS
7 2 (0.46%) Umbraco
8 1 (0.23%) OpenStack
Applications
1 42 (9.66%) Microsoft Office
2 8 (1.84%) MS Visio
3 1 (0.23%) InfoPath
3 1 (0.23%) Microsoft Excel
3 1 (0.23%) Microsoft PowerPoint
Business Applications
1 5 (1.15%) Maximo
1 5 (1.15%) TRIRIGA
2 3 (0.69%) SAP SD
3 2 (0.46%) Dynamics AX
3 2 (0.46%) NetSuite
3 2 (0.46%) Oracle EBS
3 2 (0.46%) Oracle EBS R12
3 2 (0.46%) Remedy ITSM
3 2 (0.46%) SAP Hybris
4 1 (0.23%) Distributed Ledger
4 1 (0.23%) Dynamics CRM
4 1 (0.23%) Remedy AR System
4 1 (0.23%) Workfront
Cloud Services
1 105 (24.14%) Azure
2 102 (23.45%) Office 365
3 42 (9.66%) AWS
4 20 (4.60%) Azure Active Directory
5 17 (3.91%) SaaS
6 13 (2.99%) Route 53
7 11 (2.53%) PaaS
8 10 (2.30%) Cloud Computing
9 9 (2.07%) GCP
10 8 (1.84%) Slack
11 5 (1.15%) Amazon EC2
11 5 (1.15%) Amazon S3
11 5 (1.15%) AWS CloudFormation
11 5 (1.15%) Azure ExpressRoute
11 5 (1.15%) IaaS
12 3 (0.69%) Dynamics 365
12 3 (0.69%) Mimecast
12 3 (0.69%) Power Platform
13 2 (0.46%) Amazon CloudWatch
13 2 (0.46%) OneDrive
Communications & Networking
1 66 (15.17%) Firewall
2 50 (11.49%) VPN
3 42 (9.66%) DNS
4 36 (8.28%) DHCP
4 36 (8.28%) WAN
5 35 (8.05%) Skype
6 32 (7.36%) LAN
7 28 (6.44%) Network Security
8 27 (6.21%) Unified Communications
9 24 (5.52%) SAN
10 21 (4.83%) TCP/IP
11 18 (4.14%) VoIP
12 15 (3.45%) Wireless
13 14 (3.22%) Cisco IOS
13 14 (3.22%) NetScaler
14 13 (2.99%) MPLS
14 13 (2.99%) Wi-Fi
15 11 (2.53%) Wireshark
16 10 (2.30%) PBX
16 10 (2.30%) SNMP
Database & Business Intelligence
1 23 (5.29%) SQL Server
2 15 (3.45%) Data Warehouse
3 10 (2.30%) Relational Database
3 10 (2.30%) SQL Server Integration Services
4 9 (2.07%) Oracle Database
5 8 (1.84%) SQL Server Reporting Services
6 7 (1.61%) MySQL
7 6 (1.38%) Oracle Database 11g
7 6 (1.38%) Oracle Database 12c
8 5 (1.15%) Azure SQL Database
9 4 (0.92%) Amazon RDS
9 4 (0.92%) NoSQL
9 4 (0.92%) RDBMS
9 4 (0.92%) Redis
10 3 (0.69%) MongoDB
11 2 (0.46%) Big Data
11 2 (0.46%) Power BI
11 2 (0.46%) Qlik Sense
11 2 (0.46%) QlikView
11 2 (0.46%) SAP HANA
Development Applications
1 15 (3.45%) JIRA
2 2 (0.46%) Visual Studio
3 1 (0.23%) Octopus Deploy
3 1 (0.23%) SQL Server Management Studio (SSMS)
3 1 (0.23%) TeamCity
3 1 (0.23%) Visual Studio Team System
General
1 80 (18.39%) Finance
2 29 (6.67%) Banking
3 24 (5.52%) Legal
4 16 (3.68%) Law
5 12 (2.76%) Telecoms
6 11 (2.53%) Public Sector
7 8 (1.84%) Retail
8 7 (1.61%) Back Office
8 7 (1.61%) Manufacturing
8 7 (1.61%) Marketing
9 4 (0.92%) Local Government
10 3 (0.69%) Housing Association
11 2 (0.46%) Advertising
11 2 (0.46%) Financial Institution
11 2 (0.46%) Front Office
11 2 (0.46%) Games
12 1 (0.23%) Dutch Language
12 1 (0.23%) Electronics
12 1 (0.23%) French Language
12 1 (0.23%) German Language
Job Titles
1 100 (22.99%) Analyst
2 39 (8.97%) Service Manager
3 33 (7.59%) Support Analyst
4 32 (7.36%) Incident Manager
4 32 (7.36%) IT Manager
4 32 (7.36%) Service Analyst
5 29 (6.67%) Network Engineer
6 26 (5.98%) Senior Analyst
7 24 (5.52%) Administrator
7 24 (5.52%) Support Engineer
8 23 (5.29%) Delivery Manager
8 23 (5.29%) Infrastructure Engineer
9 19 (4.37%) IT Analyst
10 17 (3.91%) Hyper-V Engineer
10 17 (3.91%) Senior Support Analyst
10 17 (3.91%) Service Delivery Manager
10 17 (3.91%) Systems Administrator
11 16 (3.68%) IT Services Manager
11 16 (3.68%) Storage Engineer
11 16 (3.68%) Team Leader
Libraries, Frameworks & Software Standards
1 15 (3.45%) Web Services
2 9 (2.07%) Middleware
3 6 (1.38%) SAML
4 5 (1.15%) .NET
4 5 (1.15%) Spring
4 5 (1.15%) WebRTC
5 3 (0.69%) EDI
6 2 (0.46%) ASP.NET
6 2 (0.46%) RESTful
7 1 (0.23%) ActiveMQ
7 1 (0.23%) Ajax
7 1 (0.23%) AngularJS
7 1 (0.23%) CSS
7 1 (0.23%) HTML
7 1 (0.23%) JSON
7 1 (0.23%) REST
7 1 (0.23%) SOAP
7 1 (0.23%) XML
Miscellaneous
1 77 (17.70%) Management Information System
2 54 (12.41%) Analytical Skills
3 36 (8.28%) Self-Motivation
4 17 (3.91%) Public Cloud
5 16 (3.68%) Linux Command Line
6 14 (3.22%) Replication
6 14 (3.22%) User Experience
7 12 (2.76%) Smartphone
8 10 (2.30%) Clustering
9 9 (2.07%) SWIFT
10 7 (1.61%) Data Centre
10 7 (1.61%) Wiki
11 6 (1.38%) Enterprise Storage
12 3 (0.69%) EPoS
12 3 (0.69%) FMCG
12 3 (0.69%) IVR
13 2 (0.46%) Data Protection Act
13 2 (0.46%) HP Storage
13 2 (0.46%) PKI
13 2 (0.46%) Video Conferencing
Operating Systems
1 153 (35.17%) Windows
2 84 (19.31%) Linux
3 82 (18.85%) Windows Server
4 39 (8.97%) Unix
5 32 (7.36%) Windows 10
6 27 (6.21%) Windows Server 2016
7 25 (5.75%) Windows Server 2012
8 24 (5.52%) Windows 7
9 15 (3.45%) Windows Server 2008
10 12 (2.76%) Windows Server 2019
11 10 (2.30%) Red Hat Enterprise Linux
12 8 (1.84%) Mac OS X
13 5 (1.15%) Solaris
14 4 (0.92%) VMS
15 3 (0.69%) Android
15 3 (0.69%) Apple iOS
15 3 (0.69%) Windows Server 2003
16 2 (0.46%) SUSE
16 2 (0.46%) Ubuntu
16 2 (0.46%) Windows 8
Processes & Methodologies
1 254 (58.39%) ITIL
2 166 (38.16%) Incident Management
3 137 (31.49%) Service Management
4 97 (22.30%) ITSM
5 94 (21.61%) Change Management
6 87 (20.00%) Problem-Solving
7 85 (19.54%) Service Delivery
8 59 (13.56%) DevOps
9 57 (13.10%) Root Cause Analysis
10 54 (12.41%) Mentoring
11 48 (11.03%) Continuous Improvement
12 44 (10.11%) Agile Software Development
12 44 (10.11%) Infrastructure Engineering
13 38 (8.74%) Project Management
14 37 (8.51%) Information Security
15 34 (7.82%) Project Delivery
16 33 (7.59%) Change Control
17 32 (7.36%) Disaster Recovery
18 31 (7.13%) ITIL V3
18 31 (7.13%) Line Management
Programming Languages
1 48 (11.03%) PowerShell
2 41 (9.43%) SQL
3 24 (5.52%) Python
4 17 (3.91%) Perl
5 16 (3.68%) Java
6 7 (1.61%) C
6 7 (1.61%) Ruby
6 7 (1.61%) Shell Script
7 6 (1.38%) TypeScript
8 5 (1.15%) Elixir
9 4 (0.92%) Bash Shell
9 4 (0.92%) JavaScript
10 3 (0.69%) C#
10 3 (0.69%) Korn
10 3 (0.69%) PL/SQL
11 2 (0.46%) VB
11 2 (0.46%) VB.NET
12 1 (0.23%) C++
12 1 (0.23%) Data Analysis Expressions (DAX)
12 1 (0.23%) T-SQL
Qualifications
1 51 (11.72%) ITIL Certification
2 42 (9.66%) Degree
3 22 (5.06%) Microsoft Certification
4 21 (4.83%) Cisco Certification
5 20 (4.60%) ITIL Foundation Certificate
6 16 (3.68%) CCNP
7 14 (3.22%) MCSA
8 11 (2.53%) CCNA
8 11 (2.53%) Computer Science Degree
9 9 (2.07%) MCSE
10 7 (1.61%) SC Cleared
10 7 (1.61%) Security Cleared
11 6 (1.38%) VMware Certified Professional (VCP)
12 5 (1.15%) CompTIA Security+
13 4 (0.92%) CCA
13 4 (0.92%) CISM
13 4 (0.92%) CISSP
14 2 (0.46%) CCIE
14 2 (0.46%) CCSA
14 2 (0.46%) CCSE
Quality Assurance & Compliance
1 103 (23.68%) SLA
2 25 (5.75%) GDPR
3 22 (5.06%) ISO/IEC 27001
4 11 (2.53%) QA
5 10 (2.30%) PCI DSS
6 9 (2.07%) ISO/IEC 20000
7 6 (1.38%) BS25999
7 6 (1.38%) Cyber Essentials
8 5 (1.15%) COBIT
8 5 (1.15%) ISO 9001
9 3 (0.69%) Data Quality
9 3 (0.69%) NIST
10 1 (0.23%) IFRS
10 1 (0.23%) ISO 22301
10 1 (0.23%) ISO 9000
10 1 (0.23%) PMO
10 1 (0.23%) Sarbanes-Oxley
System Software
1 78 (17.93%) Active Directory
2 68 (15.63%) VMware Infrastructure
3 44 (10.11%) Hyper-V
4 24 (5.52%) Virtual Desktop
5 14 (3.22%) VMware ESXi
5 14 (3.22%) XenApp
6 9 (2.07%) BitLocker
7 7 (1.61%) vSphere
8 6 (1.38%) NFS
8 6 (1.38%) XenDesktop
9 5 (1.15%) Virtual Machines
9 5 (1.15%) Virtual Servers
10 4 (0.92%) Docker
10 4 (0.92%) Firmware
11 2 (0.46%) vCloud
11 2 (0.46%) VMware NSX
12 1 (0.23%) DFS Replication
12 1 (0.23%) Terminal Services
12 1 (0.23%) VMware Server
Systems Management
1 36 (8.28%) SCCM
2 24 (5.52%) Microsoft Intune
3 14 (3.22%) Opscode Chef
4 13 (2.99%) Puppet
5 12 (2.76%) Ansible
6 10 (2.30%) Nagios
7 9 (2.07%) HP Data Protector
7 9 (2.07%) Terraform
8 7 (1.61%) Cisco CUCM
9 6 (1.38%) Backup Exec
9 6 (1.38%) CASB
9 6 (1.38%) Single Sign-On
10 5 (1.15%) Microsoft Clustering
10 5 (1.15%) NetBackup
10 5 (1.15%) SCOM
10 5 (1.15%) SCOrch
11 4 (0.92%) Data Guard
11 4 (0.92%) Oracle Enterprise Manager
11 4 (0.92%) Oracle RMAN
12 3 (0.69%) ITRS Geneos
Vendors
1 137 (31.49%) Microsoft
2 84 (19.31%) VMware
3 55 (12.64%) Cisco
4 50 (11.49%) Citrix
5 36 (8.28%) HP
6 23 (5.29%) CheckPoint
7 22 (5.06%) Oracle
8 20 (4.60%) Sophos
9 16 (3.68%) ServiceNow
10 14 (3.22%) Veeam
11 12 (2.76%) Red Hat
12 11 (2.53%) Netskope
13 10 (2.30%) Palo Alto
14 9 (2.07%) IBM
14 9 (2.07%) Riverbed
15 8 (1.84%) Avaya
15 8 (1.84%) Juniper
15 8 (1.84%) MobileIron
15 8 (1.84%) Nokia
16 7 (1.61%) SAP