Period
to 27 January 2022

The following table provides summary statistics for permanent job vacancies with a requirement for Problem Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Problem Management over the 6 months to 27 January 2022 with a comparison to the same period in the previous 2 years.

Problem Management
UK
6 months to
27 Jan 2022
Same period 2021 Same period 2020
Rank 399 361 328
Rank change year-on-year -38 -33 -1
Permanent jobs citing Problem Management 1,057 526 1,204
As % of all permanent jobs advertised in the UK 0.81% 0.81% 0.96%
As % of the Processes & Methodologies category 0.86% 0.87% 1.04%
Number of salaries quoted 728 393 841
10th Percentile £27,500 £31,250 £26,250
25th Percentile £35,000 £36,750 £34,271
Median annual salary (50th Percentile) £47,500 £45,000 £46,500
Median % change year-on-year +5.56% -3.23% +3.33%
75th Percentile £62,500 £62,500 £60,000
90th Percentile £75,000 £75,000 £75,000
UK excluding London median annual salary £42,000 £41,500 £42,500
% change year-on-year +1.20% -2.35% -5.03%

Problem Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 122,657 60,256 115,658
As % of all permanent IT jobs advertised in the UK 94.06% 93.14% 92.60%
Number of salaries quoted 79,522 49,063 92,728
10th Percentile £33,500 £32,500 £30,189
25th Percentile £43,750 £41,500 £38,750
Median annual salary (50th Percentile) £60,000 £55,000 £52,500
Median % change year-on-year +9.09% +4.76% -
75th Percentile £78,750 £73,750 £72,000
90th Percentile £95,000 £88,750 £87,500
UK excluding London median annual salary £50,000 £49,000 £46,138
% change year-on-year +2.04% +6.20% +2.53%

Problem Management
Job Vacancy Trend

Job postings citing Problem Management as a proportion of all IT jobs advertised.

Job vacancy trend for Problem Management in the UK

Problem Management
Salary Trend

3-month moving average salary quoted in jobs citing Problem Management.

Salary trend for Problem Management in the UK

Problem Management
Salary Histogram

Salary distribution for jobs citing Problem Management over the 6 months to 27 January 2022.

Salary histogram for Problem Management in the UK

Problem Management
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Problem Management within the UK over the 6 months to 27 January 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -21 979 £47,500 +5.56% 210
UK excluding London -40 614 £42,000 +1.20% 146
London -56 398 £52,500 -12.50% 75
Work from Home -75 199 £50,000 +11.11% 38
North of England -34 191 £37,500 -6.25% 47
South East -43 154 £44,000 -7.37% 28
Midlands -71 121 £45,000 +13.92% 34
West Midlands -42 101 £47,500 +21.79% 24
North West -34 87 £38,164 +3.85% 16
East of England -52 81 £40,000 +6.67% 11
Yorkshire -65 76 £37,500 -6.25% 22
South West -23 41 £43,000 -18.10% 12
North East -8 28 £35,000 +4.48% 9
Scotland -47 22 £40,000 +5.96% 10
East Midlands -60 20 £36,483 -8.79% 10
Wales -45 6 £32,500 -2.99% 4

For the 6 months to 27 January 2022, IT jobs citing Problem Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Problem Management.

1 648 (61.31%) ITIL
2 412 (38.98%) Incident Management
3 373 (35.29%) Service Management
4 358 (33.87%) Social Skills
5 323 (30.56%) Microsoft
6 315 (29.80%) Windows
7 303 (28.67%) Change Management
8 280 (26.49%) SLA
9 264 (24.98%) Microsoft 365
10 227 (21.48%) Azure
11 224 (21.19%) Service Delivery
12 222 (21.00%) Active Directory
13 216 (20.44%) ITSM
14 171 (16.18%) Finance
15 167 (15.80%) Agile Software Development
16 158 (14.95%) Problem-Solving
17 143 (13.53%) Major Incident Management
18 142 (13.43%) Windows Server
19 138 (13.06%) Security Cleared
20 136 (12.87%) VMware
21 133 (12.58%) Root Cause Analysis
22 118 (11.16%) Analytics
23 113 (10.69%) PowerShell
24 111 (10.50%) Analytical Skills
25 110 (10.41%) Continuous Improvement
25 110 (10.41%) Service Design
26 109 (10.31%) SQL
27 107 (10.12%) Mentoring
28 105 (9.93%) Self-Motivation
29 104 (9.84%) Microsoft Excel

Problem Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 74 (7.00%) SharePoint
2 28 (2.65%) Elasticsearch
3 26 (2.46%) MS Exchange
4 16 (1.51%) IIS
5 13 (1.23%) Apache
5 13 (1.23%) Cloud Foundry
5 13 (1.23%) GemFire
6 9 (0.85%) Exchange Server 2013
7 8 (0.76%) Oracle Workflow
7 8 (0.76%) WebLogic
8 7 (0.66%) Confluence
9 6 (0.57%) CMS
9 6 (0.57%) OpenStack
10 4 (0.38%) Exchange Server 2003
10 4 (0.38%) FileNet
10 4 (0.38%) Oracle Service Bus
10 4 (0.38%) Oracle SOA Suite
10 4 (0.38%) Papyrus
11 3 (0.28%) Documentum
11 3 (0.28%) SAS
Applications
1 104 (9.84%) Microsoft Excel
2 85 (8.04%) Microsoft Office
3 14 (1.32%) Chatbot
4 7 (0.66%) Microsoft PowerPoint
5 3 (0.28%) MS Visio
5 3 (0.28%) SketchUp
6 1 (0.095%) Microsoft Project
Business Applications
1 12 (1.14%) Sentinel
2 10 (0.95%) Dynamics CRM
3 9 (0.85%) Remedy ITSM
4 5 (0.47%) NetSuite
5 3 (0.28%) Maximo
6 2 (0.19%) BASE24
6 2 (0.19%) Dynamics NAV
6 2 (0.19%) Magento
6 2 (0.19%) Oracle EBS
6 2 (0.19%) SAP Business One
6 2 (0.19%) SAP S/4HANA
6 2 (0.19%) SAP WM
7 1 (0.095%) Dynamics AX
7 1 (0.095%) Oracle ERP
7 1 (0.095%) Relativity
7 1 (0.095%) SAP GRC
7 1 (0.095%) SAP SM
7 1 (0.095%) Summit
Cloud Services
1 264 (24.98%) Microsoft 365
2 227 (21.48%) Azure
3 78 (7.38%) AWS
4 60 (5.68%) SaaS
5 59 (5.58%) Azure Active Directory
6 52 (4.92%) Power Platform
7 41 (3.88%) PaaS
8 40 (3.78%) OneDrive
9 28 (2.65%) Azure Monitor
10 25 (2.37%) GitHub
11 24 (2.27%) PowerApps
12 22 (2.08%) Azure Sentinel
12 22 (2.08%) IaaS
13 19 (1.80%) Smartsheet
14 17 (1.61%) Mimecast
15 12 (1.14%) Dynamics 365
16 7 (0.66%) Google Workspace
16 7 (0.66%) Serverless
17 6 (0.57%) Azure Data Factory
17 6 (0.57%) Cloudflare
Communications & Networking
1 98 (9.27%) Firewall
2 79 (7.47%) DNS
3 68 (6.43%) DHCP
4 62 (5.87%) VPN
5 42 (3.97%) WAN
6 39 (3.69%) TCP/IP
7 38 (3.60%) LAN
7 38 (3.60%) VoIP
8 26 (2.46%) VLAN
9 24 (2.27%) Network Security
9 24 (2.27%) WebEx
10 23 (2.18%) IPsec
11 22 (2.08%) SAN
11 22 (2.08%) Wi-Fi
11 22 (2.08%) Wireless
12 19 (1.80%) Unified Communications
13 15 (1.42%) BGP
14 14 (1.32%) HTTP
15 13 (1.23%) Calico
16 12 (1.14%) iSCSI
Database & Business Intelligence
1 71 (6.72%) SQL Server
2 24 (2.27%) Power BI
3 20 (1.89%) Relational Database
4 19 (1.80%) SQL Server Integration Services
5 16 (1.51%) PostgreSQL
6 14 (1.32%) MySQL
7 13 (1.23%) MongoDB
7 13 (1.23%) Oracle Database
8 12 (1.14%) Tableau
9 9 (0.85%) Azure SQL Database
9 9 (0.85%) SQL Server Analysis Services
9 9 (0.85%) SQL Server Reporting Services
10 8 (0.76%) Electronic Patient Records
10 8 (0.76%) RDBMS
11 7 (0.66%) Redis
12 6 (0.57%) Microsoft Analysis Services
13 5 (0.47%) DB2
14 4 (0.38%) Metadata
14 4 (0.38%) Oracle Database 11g
15 3 (0.28%) OLAP
Development Applications
1 48 (4.54%) Jenkins
2 34 (3.22%) Git (software)
3 21 (1.99%) JIRA
4 18 (1.70%) gulp
5 17 (1.61%) Sonatype Nexus
6 16 (1.51%) Cucumber
6 16 (1.51%) Gradle
6 16 (1.51%) Selenium
7 14 (1.32%) Maven
8 13 (1.23%) Protractor
9 11 (1.04%) GitLab
10 8 (0.76%) Subversion
11 6 (0.57%) JIRA Agile
12 5 (0.47%) Bitbucket
12 5 (0.47%) Grunt
12 5 (0.47%) VSS/SourceSafe
13 4 (0.38%) Team Foundation Server
13 4 (0.38%) WinDbg
14 3 (0.28%) Artifactory
14 3 (0.28%) Jasmine
General
1 358 (33.87%) Social Skills
2 171 (16.18%) Finance
3 111 (10.50%) Analytical Skills
4 94 (8.89%) Public Sector
5 91 (8.61%) Telecoms
6 61 (5.77%) Inclusion and Diversity
7 54 (5.11%) Law
8 52 (4.92%) Retail
9 48 (4.54%) Legal
10 47 (4.45%) Influencing Skills
11 42 (3.97%) Organisational Skills
12 33 (3.12%) Banking
13 26 (2.46%) Marketing
14 23 (2.18%) Documentation Skills
15 21 (1.99%) Digital Economy
16 20 (1.89%) Presentation Skills
17 13 (1.23%) Games
18 11 (1.04%) Back Office
19 9 (0.85%) Manufacturing
20 8 (0.76%) Pharmaceutical
Job Titles
1 296 (28.00%) Analyst
2 92 (8.70%) IT Manager
2 92 (8.70%) Service Manager
3 83 (7.85%) Support Analyst
4 76 (7.19%) Incident Manager
5 71 (6.72%) Incident Analyst
6 61 (5.77%) Major Incident Analyst
7 59 (5.58%) IT Support
8 56 (5.30%) Problem Manager
9 51 (4.82%) Service Analyst
10 47 (4.45%) IT Analyst
11 44 (4.16%) Major Incident Manager
12 42 (3.97%) Infrastructure Engineer
13 40 (3.78%) Service Desk Analyst
14 39 (3.69%) Support Engineer
15 38 (3.60%) Applications Support
16 33 (3.12%) 1st Line Support
17 32 (3.03%) Team Leader
18 30 (2.84%) Desktop Support
19 29 (2.74%) Support Manager
Libraries, Frameworks & Software Standards
1 27 (2.55%) Spring
2 26 (2.46%) Spring Boot
3 25 (2.37%) Kafka
4 24 (2.27%) Node.js
5 23 (2.18%) HTML
6 21 (1.99%) AngularJS
6 21 (1.99%) Elastic Stack
7 20 (1.89%) Middleware
8 19 (1.80%) .NET
8 19 (1.80%) RabbitMQ
9 17 (1.61%) React
10 16 (1.51%) XML
11 13 (1.23%) J2EE
11 13 (1.23%) Spring Integration
11 13 (1.23%) WireMock
12 12 (1.14%) JSON
13 11 (1.04%) CSS
14 9 (0.85%) LDAP
15 8 (0.76%) React Native
15 8 (0.76%) XMPP
Miscellaneous
1 105 (9.93%) Self-Motivation
2 85 (8.04%) Management Information System
3 41 (3.88%) User Experience
4 34 (3.22%) Public Cloud
5 32 (3.03%) Data Centre
6 24 (2.27%) CMDB
7 17 (1.61%) Enterprise Software
7 17 (1.61%) Video Conferencing
8 14 (1.32%) Replication
9 12 (1.14%) Enterprise Storage
10 11 (1.04%) Clustering
11 10 (0.95%) Security Operations Centre
12 9 (0.85%) Blackberry
12 9 (0.85%) Mobile App
12 9 (0.85%) Virtual Team
13 8 (0.76%) e-Health
13 8 (0.76%) Handset
13 8 (0.76%) LIMS
13 8 (0.76%) PACS
13 8 (0.76%) Taxonomies
Operating Systems
1 315 (29.80%) Windows
2 142 (13.43%) Windows Server
3 87 (8.23%) Windows 10
4 67 (6.34%) Linux
5 41 (3.88%) Unix
6 31 (2.93%) Windows Server 2012
7 29 (2.74%) Windows Server 2016
8 26 (2.46%) Windows Server 2019
9 21 (1.99%) Apple iOS
10 18 (1.70%) Android
11 16 (1.51%) Windows Server 2008
12 15 (1.42%) Windows 7
13 14 (1.32%) Mac OS X
14 13 (1.23%) Mac OS
15 11 (1.04%) Red Hat Enterprise Linux
16 10 (0.95%) Solaris
17 7 (0.66%) Windows Server 2003
18 1 (0.095%) Windows 8
18 1 (0.095%) zOS
Processes & Methodologies
1 648 (61.31%) ITIL
2 412 (38.98%) Incident Management
3 373 (35.29%) Service Management
4 303 (28.67%) Change Management
5 224 (21.19%) Service Delivery
6 216 (20.44%) ITSM
7 167 (15.80%) Agile Software Development
8 158 (14.95%) Problem-Solving
9 143 (13.53%) Major Incident Management
10 133 (12.58%) Root Cause Analysis
11 118 (11.16%) Analytics
12 110 (10.41%) Continuous Improvement
12 110 (10.41%) Service Design
13 107 (10.12%) Mentoring
14 91 (8.61%) DevOps
15 81 (7.66%) Process Improvement
16 79 (7.47%) Trend Analysis
17 75 (7.10%) Project Management
18 74 (7.00%) Proactive Management
19 69 (6.53%) Computer Science
Programming Languages
1 113 (10.69%) PowerShell
2 109 (10.31%) SQL
3 51 (4.82%) JavaScript
4 50 (4.73%) Python
5 40 (3.78%) Java
6 26 (2.46%) C
7 22 (2.08%) PHP
8 21 (1.99%) Ruby
9 19 (1.80%) Bash
10 18 (1.70%) C#
11 15 (1.42%) Shell Script
12 14 (1.32%) Go
13 12 (1.14%) VBScript
14 11 (1.04%) Perl
15 8 (0.76%) VBA
16 7 (0.66%) C++
16 7 (0.66%) T-SQL
17 6 (0.57%) TypeScript
18 5 (0.47%) COBOL
18 5 (0.47%) VB
Qualifications
1 138 (13.06%) Security Cleared
2 99 (9.37%) Degree
3 95 (8.99%) ITIL Certification
4 82 (7.76%) DBS Check
5 61 (5.77%) Microsoft Certification
6 53 (5.01%) SC Cleared
7 40 (3.78%) Cisco Certification
8 35 (3.31%) Computer Science Degree
9 32 (3.03%) CCNA
10 31 (2.93%) MCSA
10 31 (2.93%) MCSE
11 30 (2.84%) CISM
11 30 (2.84%) CISSP
12 26 (2.46%) ITIL Foundation Certificate
13 19 (1.80%) VMware Certified Professional (VCP)
14 15 (1.42%) CCNP
14 15 (1.42%) MCP
14 15 (1.42%) Oracle Certification
15 13 (1.23%) OCP
16 12 (1.14%) ISO 27001 Lead Auditor
Quality Assurance & Compliance
1 280 (26.49%) SLA
2 35 (3.31%) ISO/IEC 27001
3 32 (3.03%) QA
4 24 (2.27%) GDPR
4 24 (2.27%) ISO/IEC 20000
5 16 (1.51%) NIST
6 15 (1.42%) Cyber Essentials
7 9 (0.85%) Cyber Essentials PLUS
7 9 (0.85%) HL7
8 8 (0.76%) Accessibility
9 5 (0.47%) PMO
10 3 (0.28%) Data Quality
11 2 (0.19%) GxP
11 2 (0.19%) Sarbanes-Oxley
12 1 (0.095%) COBIT
12 1 (0.095%) ISO 22301
12 1 (0.095%) ITGC
12 1 (0.095%) MiFID
12 1 (0.095%) PCI DSS
12 1 (0.095%) SOC 2
System Software
1 222 (21.00%) Active Directory
2 90 (8.51%) VMware Infrastructure
3 54 (5.11%) Hyper-V
4 20 (1.89%) VMware ESXi
5 18 (1.70%) Virtual Desktop
6 17 (1.61%) Virtual Machines
7 16 (1.51%) BitLocker
7 16 (1.51%) Docker
8 14 (1.32%) XenApp
9 12 (1.14%) NFS
10 11 (1.04%) Firmware
11 10 (0.95%) vSphere
12 8 (0.76%) iptables
13 7 (0.66%) Terminal Services
14 6 (0.57%) NDS
14 6 (0.57%) VirtualBox
14 6 (0.57%) XenDesktop
15 5 (0.47%) VMware Server
16 4 (0.38%) Microsoft App-V
17 3 (0.28%) Microsoft Virtual Server
Systems Management
1 95 (8.99%) SCCM
2 38 (3.60%) Microsoft Intune
3 34 (3.22%) Ansible
4 31 (2.93%) Kubernetes
5 25 (2.37%) Opscode Chef
6 22 (2.08%) Kibana
7 21 (1.99%) SCSM
8 14 (1.32%) Grafana
9 13 (1.23%) Cisco Prime
10 12 (1.14%) WSUS
11 11 (1.04%) SCOM
12 9 (0.85%) Jamf Pro
13 8 (0.76%) AirWatch
13 8 (0.76%) logstash
13 8 (0.76%) Puppet
13 8 (0.76%) Red Hat Spacewalk
13 8 (0.76%) Single Sign-On
14 7 (0.66%) SolarWinds Orion
14 7 (0.66%) Terraform
15 5 (0.47%) CA Single Sign-On
Vendors
1 323 (30.56%) Microsoft
2 136 (12.87%) VMware
3 89 (8.42%) Citrix
4 74 (7.00%) Cisco
5 71 (6.72%) NEC
5 71 (6.72%) Northgate
6 69 (6.53%) Oracle
7 67 (6.34%) ServiceNow
8 56 (5.30%) Apple
9 35 (3.31%) HP
10 26 (2.46%) Google
10 26 (2.46%) Palo Alto
10 26 (2.46%) Remedy
11 24 (2.27%) Dell
12 21 (1.99%) SolarWinds
13 18 (1.70%) Mitel
13 18 (1.70%) SAP
13 18 (1.70%) Splunk
14 16 (1.51%) Bloomberg
15 15 (1.42%) Veeam