Period
to 15 August 2018

The following table provides summary statistics for permanent job vacancies with a requirement for Problem Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Problem Management over the 6 months to 15 August 2018 with a comparison to the same period in the previous 2 years.

Problem Management
UK
6 months to
15 Aug 2018
Same period 2017 Same period 2016
Rank 284 304 296
Rank change year-on-year +20 -8 -33
Permanent jobs citing Problem Management 1,983 2,030 2,243
As % of all permanent IT jobs advertised in the UK 1.17% 1.15% 1.13%
As % of the Processes & Methodologies category 1.28% 1.25% 1.24%
Number of salaries quoted 1,451 1,522 1,744
UK median annual salary £45,000 £45,000 £44,000
Median salary % change year-on-year - +2.27% -2.22%
10th Percentile £22,500 £26,250 £26,250
90th Percentile £67,500 £70,000 £68,750
UK excluding London median annual salary £45,000 £40,750 £42,000
% change year-on-year +10.43% -2.98% -1.18%

Problem Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 154,533 162,008 180,181
As % of all permanent IT jobs advertised in the UK 91.12% 91.53% 90.80%
Number of salaries quoted 123,110 128,969 150,343
UK median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% -
10th Percentile £29,000 £28,000 £27,500
90th Percentile £82,500 £80,000 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +1.19%

Problem Management
Job Vacancy Trend

Job postings citing Problem Management as a percentage of all IT jobs advertised.

Job vacancy trend for Problem Management in the UK

Problem Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Problem Management.

Salary trend for Problem Management in the UK

Problem Management
Salary Histogram

The salary distribution of IT jobs citing Problem Management over the 6 months to 15 August 2018.

Salary histogram for Problem Management in the UK

Problem Management
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Problem Management within the UK over the 6 months to 15 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +14 1,872 £45,000 - 143
UK excluding London +52 1,422 £45,000 +10.43% 120
South East +63 543 £50,000 +19.05% 26
London -67 515 £50,000 -9.09% 36
North of England +72 405 £40,000 +5.26% 39
North West +55 222 £37,747 -1.96% 26
Midlands +10 205 £42,500 +6.25% 24
Yorkshire +55 166 £40,000 +5.26% 11
West Midlands -8 116 £43,179 +7.95% 18
South West -2 110 £30,500 -28.24% 9
East of England -58 109 £42,500 -6.08% 9
East Midlands +47 93 £43,500 +8.75% 6
Wales -1 42 £42,500 +25.24% 1
Scotland +13 37 £45,000 - 11
North East -11 17 £45,000 +28.57% 2
Northern Ireland +9 10 £30,500 -18.67% 1
Channel Islands - 3 £35,000 -

For the 6 months to 15 August 2018, IT jobs citing Problem Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Problem Management.

1 1,172 (59.10%) ITIL
2 744 (37.52%) Incident Management
3 701 (35.35%) Service Management
4 598 (30.16%) Windows
5 594 (29.95%) Microsoft
6 467 (23.55%) Finance
7 427 (21.53%) Change Management
8 414 (20.88%) Active Directory
9 397 (20.02%) Problem-Solving
10 357 (18.00%) Root Cause Analysis
10 357 (18.00%) SLA
11 351 (17.70%) Windows Server
12 327 (16.49%) Service Delivery
13 326 (16.44%) SQL Server
14 324 (16.34%) SQL
15 296 (14.93%) Analytical Skills
16 284 (14.32%) VMware
17 283 (14.27%) Linux
18 276 (13.92%) Degree
19 275 (13.87%) ITSM
20 263 (13.26%) Agile Software Development
21 242 (12.20%) ITIL V3
22 238 (12.00%) Firewall
23 235 (11.85%) Cisco
24 229 (11.55%) Management Information System
25 221 (11.14%) Microsoft Azure
26 216 (10.89%) VMware Infrastructure
27 208 (10.49%) Stakeholder Management
28 205 (10.34%) Microsoft Office
29 192 (9.68%) Continuous Improvement

Problem Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 122 (6.15%) SharePoint
2 110 (5.55%) IIS
3 99 (4.99%) MS Exchange
4 64 (3.23%) Skype for Business
5 47 (2.37%) Exchange Server 2010
6 42 (2.12%) JBoss
7 41 (2.07%) WebLogic
8 33 (1.66%) Exchange Server 2013
9 31 (1.56%) Apache
10 25 (1.26%) Confluence
11 19 (0.96%) Exchange Server 2007
11 19 (0.96%) WebSphere
12 17 (0.86%) CMS
13 14 (0.71%) SharePoint 2013
14 13 (0.66%) Tomcat
15 11 (0.55%) Elasticsearch
15 11 (0.55%) SharePoint Server
16 10 (0.50%) WebSphere Application Server
17 9 (0.45%) Apache Spark
18 8 (0.40%) Moodle
Applications
1 205 (10.34%) Microsoft Office
2 114 (5.75%) Microsoft Excel
3 58 (2.92%) Microsoft PowerPoint
4 32 (1.61%) MS Visio
5 19 (0.96%) Microsoft Project
6 9 (0.45%) Spreadsheet
7 4 (0.20%) Acrobat
Business Applications
1 29 (1.46%) Dynamics CRM
2 23 (1.16%) Remedy ITSM
3 11 (0.55%) Dynamics AX
4 7 (0.35%) assyst
4 7 (0.35%) Oracle Applications
4 7 (0.35%) Oracle EBS
4 7 (0.35%) Sentinel
5 6 (0.30%) OpenText VIM for SAP
5 6 (0.30%) SAP MDG
5 6 (0.30%) SAP MM
5 6 (0.30%) SAP SRM
6 5 (0.25%) Elite 3E
6 5 (0.25%) Unit4 Business World
7 3 (0.15%) iTrent
7 3 (0.15%) Oracle Assets
7 3 (0.15%) Oracle Cash Management
7 3 (0.15%) Oracle General Ledger
7 3 (0.15%) Oracle Payables
7 3 (0.15%) Oracle Receivables
8 2 (0.10%) Magento
Cloud Services
1 221 (11.14%) Microsoft Azure
2 174 (8.77%) Office 365
3 143 (7.21%) Amazon AWS
4 43 (2.17%) IaaS
5 29 (1.46%) PaaS
6 23 (1.16%) SaaS
7 19 (0.96%) Mimecast
8 13 (0.66%) GitHub
9 11 (0.55%) Amazon CloudWatch
10 9 (0.45%) Akamai
10 9 (0.45%) Amazon EC2
10 9 (0.45%) Amazon S3
11 8 (0.40%) Dynamics 365
12 7 (0.35%) Amazon ELB
12 7 (0.35%) AWS CloudFormation
12 7 (0.35%) Cloudflare
13 6 (0.30%) Amazon ElastiCache
13 6 (0.30%) AWS Elastic Beanstalk
13 6 (0.30%) G Suite
13 6 (0.30%) Virtual Private Cloud
Communications & Networking
1 238 (12.00%) Firewall
2 166 (8.37%) LAN
3 156 (7.87%) WAN
4 112 (5.65%) TCP/IP
5 103 (5.19%) VPN
6 98 (4.94%) DNS
7 77 (3.88%) Network Security
8 74 (3.73%) Internet
9 68 (3.43%) SAN
10 64 (3.23%) VoIP
11 60 (3.03%) DHCP
12 59 (2.98%) Skype
13 57 (2.87%) Wi-Fi
14 54 (2.72%) MPLS
15 53 (2.67%) Intrusion Detection
16 38 (1.92%) VLAN
17 37 (1.87%) Cisco ASA
18 36 (1.82%) Wireless
19 28 (1.41%) Intranet
20 27 (1.36%) WLAN
Database & Business Intelligence
1 326 (16.44%) SQL Server
2 74 (3.73%) Relational Database
3 55 (2.77%) SQL Server 2008
4 39 (1.97%) MySQL
5 36 (1.82%) Oracle Database
6 34 (1.71%) RDBMS
7 29 (1.46%) Oracle Reports
8 28 (1.41%) SQL Server Reporting Services
9 27 (1.36%) SQL Server Integration Services
10 25 (1.26%) Big Data
10 25 (1.26%) Oracle Database 11g
11 22 (1.11%) Oracle Database 12c
12 20 (1.01%) Apache Cassandra
12 20 (1.01%) SQL Server Analysis Services
13 19 (0.96%) Data Warehouse
13 19 (0.96%) MongoDB
14 17 (0.86%) Amazon RDS
14 17 (0.86%) Oracle Database 10g
15 14 (0.71%) Hadoop
15 14 (0.71%) NoSQL
Development Applications
1 40 (2.02%) JIRA
2 39 (1.97%) Jenkins
3 25 (1.26%) Git (software)
4 24 (1.21%) Team Foundation Server
5 13 (0.66%) Selenium
5 13 (0.66%) WinDbg
6 11 (0.55%) MSI
7 9 (0.45%) Subversion
7 9 (0.45%) Visual Studio
8 7 (0.35%) InstallShield
8 7 (0.35%) Maven
9 6 (0.30%) Appium
9 6 (0.30%) Cucumber
9 6 (0.30%) Eclipse
9 6 (0.30%) GitLab
9 6 (0.30%) JUnit
9 6 (0.30%) LoadRunner
9 6 (0.30%) SoapUI
9 6 (0.30%) SpecFlow
10 4 (0.20%) SQL Server Management Studio (SSMS)
General
1 467 (23.55%) Finance
2 137 (6.91%) Telecoms
3 120 (6.05%) Banking
4 97 (4.89%) Retail
5 60 (3.03%) Back Office
6 41 (2.07%) Law
7 32 (1.61%) Local Government
8 31 (1.56%) Front Office
8 31 (1.56%) Investment Banking
9 30 (1.51%) Legal
10 25 (1.26%) Billing
11 19 (0.96%) Manufacturing
12 15 (0.76%) Marketing
13 13 (0.66%) Financial Institution
14 12 (0.61%) Games
15 11 (0.55%) Advertising
15 11 (0.55%) French Language
16 10 (0.50%) German Language
16 10 (0.50%) Private Banking
16 10 (0.50%) Publishing
Job Titles
1 510 (25.72%) Analyst
2 176 (8.88%) Service Manager
3 166 (8.37%) Service Analyst
4 163 (8.22%) Support Analyst
5 156 (7.87%) Applications Support
6 140 (7.06%) Support Engineer
7 125 (6.30%) Infrastructure Engineer
8 122 (6.15%) Service Desk Analyst
9 119 (6.00%) Incident Manager
10 116 (5.85%) Problem Manager
11 91 (4.59%) IT Manager
12 84 (4.24%) Applications Support Analyst
12 84 (4.24%) Network Engineer
13 79 (3.98%) Delivery Manager
14 75 (3.78%) IT Support
15 74 (3.73%) Administrator
16 67 (3.38%) Developer
17 65 (3.28%) IT Analyst
18 53 (2.67%) Major Incident Manager
18 53 (2.67%) Senior Analyst
Libraries, Frameworks & Software Standards
1 89 (4.49%) .NET
2 67 (3.38%) Middleware
3 55 (2.77%) Web Services
4 49 (2.47%) HTML
5 47 (2.37%) CSS
5 47 (2.37%) XML
6 33 (1.66%) .NET Framework
7 28 (1.41%) ASP.NET
8 21 (1.06%) Elastic Stack
9 20 (1.01%) AngularJS
10 19 (0.96%) Ajax
11 17 (0.86%) JSON
12 15 (0.76%) Spring
13 14 (0.71%) Java EE
14 12 (0.61%) JMS
15 11 (0.55%) jQuery
16 9 (0.45%) J2EE
17 8 (0.40%) Flash
17 8 (0.40%) Oracle Fusion
17 8 (0.40%) WebSphere MQ
Miscellaneous
1 296 (14.93%) Analytical Skills
2 229 (11.55%) Management Information System
3 135 (6.81%) Data Centre
4 91 (4.59%) Self-Motivation
5 75 (3.78%) Private Cloud
6 70 (3.53%) Computer Science
7 45 (2.27%) Enterprise Software
8 44 (2.22%) Virtual Team
9 41 (2.07%) User Experience
10 33 (1.66%) PKI
11 29 (1.46%) PMI
12 28 (1.41%) Driving Licence
13 25 (1.26%) Security Operations Centre
14 24 (1.21%) Clustering
14 24 (1.21%) Distributed Denial-of-Service
14 24 (1.21%) Replication
15 21 (1.06%) Fintech
16 18 (0.91%) Enterprise Cloud
16 18 (0.91%) Smart Meter
16 18 (0.91%) Video Conferencing
Operating Systems
1 598 (30.16%) Windows
2 351 (17.70%) Windows Server
3 283 (14.27%) Linux
4 129 (6.51%) Windows Server 2012
5 125 (6.30%) Unix
6 109 (5.50%) Windows Server 2008
7 79 (3.98%) Windows 10
8 64 (3.23%) Red Hat Enterprise Linux
9 59 (2.98%) Windows 7
10 24 (1.21%) AIX
11 22 (1.11%) Solaris
12 16 (0.81%) Mac OS
13 14 (0.71%) Windows XP
14 13 (0.66%) Windows Server 2003
15 11 (0.55%) Windows 8
16 10 (0.50%) Android
16 10 (0.50%) Windows 2000
17 9 (0.45%) Oracle Linux
18 8 (0.40%) HPUX
19 6 (0.30%) CentOS
Processes & Methodologies
1 1,172 (59.10%) ITIL
2 744 (37.52%) Incident Management
3 701 (35.35%) Service Management
4 427 (21.53%) Change Management
5 397 (20.02%) Problem-Solving
6 357 (18.00%) Root Cause Analysis
7 327 (16.49%) Service Delivery
8 275 (13.87%) ITSM
9 263 (13.26%) Agile Software Development
10 242 (12.20%) ITIL V3
11 208 (10.49%) Stakeholder Management
12 192 (9.68%) Continuous Improvement
13 188 (9.48%) Project Management
14 165 (8.32%) Disaster Recovery
15 145 (7.31%) Infrastructure Engineering
16 128 (6.45%) DevOps
17 116 (5.85%) Configuration Management
18 109 (5.50%) Risk Management
19 107 (5.40%) Capacity Management
19 107 (5.40%) Release Management
Programming Languages
1 324 (16.34%) SQL
2 180 (9.08%) PowerShell
3 80 (4.03%) JavaScript
4 73 (3.68%) Java
5 56 (2.82%) C#
6 48 (2.42%) Shell Script
7 46 (2.32%) Bash Shell
8 40 (2.02%) Python
9 36 (1.82%) VBA
10 35 (1.77%) C
11 32 (1.61%) Perl
12 21 (1.06%) T-SQL
13 16 (0.81%) PHP
13 16 (0.81%) PL/SQL
13 16 (0.81%) VBScript
14 13 (0.66%) VB
15 11 (0.55%) C++
16 6 (0.30%) Ruby
17 5 (0.25%) Korn
17 5 (0.25%) RPG
Qualifications
1 276 (13.92%) Degree
2 174 (8.77%) ITIL Certification
3 144 (7.26%) Cisco Certification
4 143 (7.21%) Security Cleared
5 125 (6.30%) Microsoft Certification
6 115 (5.80%) CCNA
7 79 (3.98%) SC Cleared
8 78 (3.93%) MCSE
9 73 (3.68%) CCNP
10 52 (2.62%) Network+ Certification
11 51 (2.57%) MCSA
12 44 (2.22%) CISSP
13 37 (1.87%) ITIL Foundation Certificate
14 36 (1.82%) CCIE
14 36 (1.82%) MCP
15 30 (1.51%) Computer Science Degree
16 29 (1.46%) PMI Certification
17 26 (1.31%) MCITP
18 20 (1.01%) CEH
19 15 (0.76%) CCSA
Quality Assurance & Compliance
1 357 (18.00%) SLA
2 83 (4.19%) ISO/IEC 27001
3 64 (3.23%) QA
4 43 (2.17%) PCI DSS
5 39 (1.97%) GDPR
6 38 (1.92%) ISO/IEC 20000
7 29 (1.46%) Data Quality
8 25 (1.26%) PMO
9 19 (0.96%) Cyber Essentials
10 13 (0.66%) Cyber Essentials PLUS
11 11 (0.55%) ISO 9001
12 10 (0.50%) GPG13
13 8 (0.40%) COBIT
14 3 (0.15%) HL7
15 2 (0.10%) Disclosure Scotland
15 2 (0.10%) SEPA
16 1 (0.050%) COSO
16 1 (0.050%) GCP
16 1 (0.050%) ISO 22301
16 1 (0.050%) Sarbanes-Oxley
System Software
1 414 (20.88%) Active Directory
2 216 (10.89%) VMware Infrastructure
3 143 (7.21%) Hyper-V
4 58 (2.92%) VMware ESXi
5 40 (2.02%) XenApp
6 35 (1.77%) Virtual Desktop
7 29 (1.46%) vSphere
8 28 (1.41%) Docker
8 28 (1.41%) Virtual Machines
9 21 (1.06%) Virtual Servers
10 20 (1.01%) XenDesktop
11 14 (0.71%) BitLocker
11 14 (0.71%) Firmware
12 11 (0.55%) Terminal Services
13 9 (0.45%) HDFS
13 9 (0.45%) Microsoft App-V
13 9 (0.45%) Snort
14 7 (0.35%) Terminal Server
14 7 (0.35%) Veritas Cluster Server
15 5 (0.25%) vCloud
Systems Management
1 152 (7.67%) SCCM
2 72 (3.63%) SCOM
3 44 (2.22%) vCenter Server
4 30 (1.51%) Puppet
5 23 (1.16%) SCVMM
6 22 (1.11%) NetBackup
7 20 (1.01%) Ansible
8 18 (0.91%) Kubernetes
9 16 (0.81%) QRadar
10 15 (0.76%) HP UCMDB
10 15 (0.76%) Opscode Chef
10 15 (0.76%) Oracle Enterprise Manager
10 15 (0.76%) Tivoli
11 14 (0.71%) SCOrch
11 14 (0.71%) Systems Management Server (SMS)
12 13 (0.66%) Forefront Identity Manager
12 13 (0.66%) Perfmon
13 11 (0.55%) EMC NetWorker
14 10 (0.50%) Backup Exec
14 10 (0.50%) OPNET
Vendors
1 594 (29.95%) Microsoft
2 284 (14.32%) VMware
3 235 (11.85%) Cisco
4 168 (8.47%) Oracle
5 151 (7.61%) ServiceNow
6 115 (5.80%) Citrix
7 102 (5.14%) HP
8 98 (4.94%) SolarWinds
9 74 (3.73%) BMC
10 69 (3.48%) Fortinet
11 66 (3.33%) Remedy
12 60 (3.03%) Red Hat
13 50 (2.52%) McAfee
14 47 (2.37%) Veeam
15 45 (2.27%) Huawei
16 41 (2.07%) Riverbed
17 37 (1.87%) IBM
18 33 (1.66%) CheckPoint
19 30 (1.51%) Atlassian
20 29 (1.46%) Bloomberg