Period
to 21 January 2020

The following table provides summary statistics for permanent job vacancies with a requirement for Problem Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Problem Management over the 6 months to 21 January 2020 with a comparison to the same period in the previous 2 years.

Problem Management
UK
6 months to
21 Jan 2020
Same period 2019 Same period 2018
Rank 320 307 280
Rank change year-on-year -13 -27 +1
Permanent jobs citing Problem Management 1,223 1,563 2,087
As % of all permanent IT jobs advertised in the UK 0.97% 1.04% 1.21%
As % of the Processes & Methodologies category 1.05% 1.12% 1.32%
Number of salaries quoted 852 1,100 1,536
UK median annual salary £46,250 £45,000 £45,000
Median salary % change year-on-year +2.78% - +5.88%
10th Percentile £26,250 £27,500 £23,500
90th Percentile £75,000 £73,750 £67,500
UK excluding London median annual salary £41,500 £45,000 £39,000
% change year-on-year -7.78% +15.38% -6.02%

Problem Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 116,145 138,946 158,484
As % of all permanent IT jobs advertised in the UK 91.99% 92.15% 92.19%
Number of salaries quoted 91,949 109,634 127,610
UK median annual salary £52,500 £52,500 £50,000
Median salary % change year-on-year - +5.00% +5.26%
10th Percentile £30,375 £29,900 £28,500
90th Percentile £87,500 £85,000 £80,000
UK excluding London median annual salary £46,000 £45,000 £45,000
% change year-on-year +2.22% - +5.88%

Problem Management
Job Vacancy Trend

Job postings citing Problem Management as a percentage of all IT jobs advertised.

Job vacancy trend for Problem Management in the UK

Problem Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Problem Management.

Salary trend for Problem Management in the UK

Problem Management
Salary Histogram

The salary distribution of IT jobs citing Problem Management over the 6 months to 21 January 2020.

Salary histogram for Problem Management in the UK

Problem Management
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Problem Management within the UK over the 6 months to 21 January 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +7 1,166 £47,500 +5.56% 164
UK excluding London -3 847 £41,500 -7.78% 131
London +3 355 £60,000 +9.09% 40
South East -30 290 £47,500 +5.56% 39
North of England -7 217 £40,899 -3.77% 30
Midlands +27 176 £40,000 -5.88% 32
North West -5 128 £45,000 - 22
West Midlands +28 102 £45,000 +5.88% 21
East Midlands +7 74 £32,500 -18.75% 11
Yorkshire +20 68 £37,500 -11.76% 7
East of England +48 67 £41,250 -17.50% 8
South West +11 62 £30,000 -14.29% 15
Scotland +7 26 £35,000 -36.36% 5
North East -7 21 £39,381 +5.01% 1
Northern Ireland +14 6 - -
Wales -18 3 £35,000 -3.45% 2

For the 6 months to 21 January 2020, IT jobs citing Problem Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Problem Management.

1 635 (51.92%) ITIL
2 412 (33.69%) Windows
3 393 (32.13%) Microsoft
4 381 (31.15%) Incident Management
5 277 (22.65%) Finance
6 274 (22.40%) SLA
7 262 (21.42%) Service Management
8 244 (19.95%) Problem-Solving
9 243 (19.87%) Active Directory
10 239 (19.54%) Office 365
11 225 (18.40%) Azure
12 216 (17.66%) Change Management
13 210 (17.17%) Service Delivery
14 207 (16.93%) Windows Server
15 189 (15.45%) Firewall
16 187 (15.29%) Agile Software Development
17 184 (15.04%) Linux
18 180 (14.72%) PowerShell
19 175 (14.31%) SQL
20 146 (11.94%) Analytical Skills
21 144 (11.77%) Cisco
22 143 (11.69%) Root Cause Analysis
23 140 (11.45%) VMware
24 133 (10.87%) Mentoring
25 132 (10.79%) WAN
26 130 (10.63%) SQL Server
27 126 (10.30%) DevOps
28 119 (9.73%) LAN
29 117 (9.57%) DNS
30 116 (9.48%) Microsoft Office

Problem Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 64 (5.23%) MS Exchange
2 50 (4.09%) IIS
3 48 (3.92%) SharePoint
4 31 (2.53%) Skype for Business
5 27 (2.21%) Confluence
6 24 (1.96%) Apache
7 17 (1.39%) Tomcat
8 15 (1.23%) nginx
9 14 (1.14%) Exchange Server 2010
10 8 (0.65%) Exchange Server 2013
11 7 (0.57%) BizTalk Server
11 7 (0.57%) CMS
12 6 (0.49%) Elasticsearch
12 6 (0.49%) JBoss
12 6 (0.49%) WebSphere
13 3 (0.25%) SharePoint Server
14 2 (0.16%) Exchange Server 2003
14 2 (0.16%) IBM Domino
14 2 (0.16%) MTS
15 1 (0.082%) IBM Notes
Applications
1 116 (9.48%) Microsoft Office
2 15 (1.23%) Microsoft Excel
3 12 (0.98%) Microsoft PowerPoint
4 7 (0.57%) Spreadsheet
5 1 (0.082%) Adobe Creative Suite
5 1 (0.082%) Photoshop
Business Applications
1 11 (0.90%) Dynamics CRM
2 7 (0.57%) Remedy ITSM
3 5 (0.41%) NetSuite
3 5 (0.41%) Oracle EBS R12
4 4 (0.33%) Workfront
5 3 (0.25%) Dynamics AX
5 3 (0.25%) Oracle EBS
6 2 (0.16%) Dynamics NAV
6 2 (0.16%) Magento
6 2 (0.16%) Maximo
6 2 (0.16%) Oracle ERP
6 2 (0.16%) Oracle Financials
7 1 (0.082%) iTrent
7 1 (0.082%) Oracle Cash Management
7 1 (0.082%) Oracle iProcurement
7 1 (0.082%) Oracle Payables
7 1 (0.082%) Oracle Receivables
7 1 (0.082%) SAP MM
7 1 (0.082%) SAP S/4HANA
7 1 (0.082%) SAP SD
Cloud Services
1 239 (19.54%) Office 365
2 225 (18.40%) Azure
3 110 (8.99%) AWS
4 41 (3.35%) Azure Active Directory
5 31 (2.53%) SaaS
6 25 (2.04%) PaaS
7 23 (1.88%) IaaS
8 18 (1.47%) Akamai
9 15 (1.23%) Amazon EKS
9 15 (1.23%) npm
10 11 (0.90%) Cloud Computing
10 11 (0.90%) GitHub
11 10 (0.82%) Mimecast
11 10 (0.82%) OneDrive
12 9 (0.74%) Amazon EC2
13 5 (0.41%) Azure ExpressRoute
14 4 (0.33%) Boomi
14 4 (0.33%) Power Platform
15 3 (0.25%) Amazon ECS
15 3 (0.25%) G Suite
Communications & Networking
1 189 (15.45%) Firewall
2 132 (10.79%) WAN
3 119 (9.73%) LAN
4 117 (9.57%) DNS
5 113 (9.24%) TCP/IP
6 100 (8.18%) DHCP
7 58 (4.74%) Network Security
8 57 (4.66%) VPN
9 36 (2.94%) Internet
10 35 (2.86%) Wireless
11 34 (2.78%) Skype
12 33 (2.70%) SAN
12 33 (2.70%) VLAN
13 30 (2.45%) VoIP
14 26 (2.13%) SSL
15 24 (1.96%) Cisco ASA
16 22 (1.80%) MPLS
17 19 (1.55%) BGP
17 19 (1.55%) Unified Communications
17 19 (1.55%) Wi-Fi
Database & Business Intelligence
1 130 (10.63%) SQL Server
2 22 (1.80%) PostgreSQL
3 21 (1.72%) SQL Server 2016
4 20 (1.64%) MongoDB
5 18 (1.47%) Hadoop
6 16 (1.31%) Data Warehouse
7 15 (1.23%) Enterprise Data Warehouse
7 15 (1.23%) OLAP
7 15 (1.23%) OLTP
7 15 (1.23%) Relational Database
7 15 (1.23%) SQL Server Reporting Services
8 14 (1.14%) Big Data
8 14 (1.14%) MySQL
8 14 (1.14%) Oracle Database
8 14 (1.14%) SQL Server 2008
8 14 (1.14%) SQL Server Integration Services
9 11 (0.90%) Azure SQL Database
10 10 (0.82%) NoSQL
10 10 (0.82%) SQL Server Analysis Services
11 9 (0.74%) DB2
Development Applications
1 40 (3.27%) Git (software)
2 39 (3.19%) JIRA
3 38 (3.11%) TeamCity
4 37 (3.03%) Octopus Deploy
5 35 (2.86%) Jenkins
6 27 (2.21%) Visual Studio Team System
7 22 (1.80%) Chocolatey
8 17 (1.39%) Team Foundation Server
8 17 (1.39%) TestRail
9 16 (1.31%) SonarQube
10 15 (1.23%) Ant
10 15 (1.23%) Artifactory
10 15 (1.23%) Bower
10 15 (1.23%) Maven
10 15 (1.23%) MSBuild
10 15 (1.23%) Zephyr
11 11 (0.90%) Sonatype Nexus
12 8 (0.65%) Subversion
13 6 (0.49%) WinDbg
14 5 (0.41%) MSI
General
1 277 (22.65%) Finance
2 83 (6.79%) Telecoms
3 77 (6.30%) Retail
4 64 (5.23%) Banking
5 48 (3.92%) Public Sector
6 36 (2.94%) Legal
7 25 (2.04%) Front Office
8 16 (1.31%) Manufacturing
9 13 (1.06%) Publishing
10 12 (0.98%) Law
11 9 (0.74%) French Language
11 9 (0.74%) German Language
11 9 (0.74%) Spanish Language
12 8 (0.65%) Japanese Language
12 8 (0.65%) Pharmaceutical
13 7 (0.57%) Automotive
14 5 (0.41%) Local Government
15 4 (0.33%) Czech Language
15 4 (0.33%) Marketing
15 4 (0.33%) Retail Banking
Job Titles
1 205 (16.76%) Analyst
2 137 (11.20%) Service Manager
3 100 (8.18%) IT Manager
4 92 (7.52%) Applications Support
5 90 (7.36%) Support Engineer
6 84 (6.87%) Support Analyst
7 74 (6.05%) IT Services Manager
8 70 (5.72%) Infrastructure Engineer
9 63 (5.15%) Team Leader
10 62 (5.07%) Service Analyst
11 60 (4.91%) IT Support
12 58 (4.74%) Incident Manager
13 55 (4.50%) Administrator
14 51 (4.17%) Delivery Manager
14 51 (4.17%) Problem Manager
15 47 (3.84%) Service Delivery Manager
16 46 (3.76%) IT Engineer
16 46 (3.76%) Network Engineer
17 44 (3.60%) Applications Support Analyst
18 42 (3.43%) DBA
Libraries, Frameworks & Software Standards
1 50 (4.09%) .NET
2 31 (2.53%) Web Services
3 26 (2.13%) CSS
3 26 (2.13%) HTML
4 21 (1.72%) Elastic Stack
5 20 (1.64%) JSON
6 18 (1.47%) XML
7 15 (1.23%) LAMP
8 11 (0.90%) Ajax
8 11 (0.90%) SOAP
9 10 (0.82%) Node.js
10 8 (0.65%) Middleware
10 8 (0.65%) REST
11 7 (0.57%) jQuery
11 7 (0.57%) SAML
12 6 (0.49%) HTML5
12 6 (0.49%) WebSphere MQ
13 5 (0.41%) DHTML
13 5 (0.41%) JSP
13 5 (0.41%) Servlets
Miscellaneous
1 146 (11.94%) Analytical Skills
2 96 (7.85%) Management Information System
3 80 (6.54%) Data Centre
4 39 (3.19%) Self-Motivation
5 31 (2.53%) Clustering
5 31 (2.53%) User Experience
6 26 (2.13%) Driving Licence
7 25 (2.04%) Replication
8 19 (1.55%) CMDB
8 19 (1.55%) Virtual Team
9 16 (1.31%) Blackberry
9 16 (1.31%) Handset
10 15 (1.23%) Fat Client
10 15 (1.23%) Greenfield Project
10 15 (1.23%) Thin Client
11 13 (1.06%) Private Cloud
11 13 (1.06%) Smartphone
11 13 (1.06%) Video Conferencing
12 12 (0.98%) Enterprise Software
12 12 (0.98%) Xbox
Operating Systems
1 412 (33.69%) Windows
2 207 (16.93%) Windows Server
3 184 (15.04%) Linux
4 78 (6.38%) Windows Server 2008
5 72 (5.89%) Windows 10
6 65 (5.31%) Windows Server 2012
7 60 (4.91%) Unix
8 36 (2.94%) Windows 7
9 27 (2.21%) Windows Server 2003
10 14 (1.14%) Android
11 13 (1.06%) SUSE
11 13 (1.06%) Windows 8
12 12 (0.98%) Solaris
13 10 (0.82%) Red Hat Enterprise Linux
14 9 (0.74%) Apple iOS
15 6 (0.49%) CentOS
15 6 (0.49%) Mac OS
15 6 (0.49%) Windows 2000
16 4 (0.33%) Windows XP
17 3 (0.25%) zOS
Processes & Methodologies
1 635 (51.92%) ITIL
2 381 (31.15%) Incident Management
3 262 (21.42%) Service Management
4 244 (19.95%) Problem-Solving
5 216 (17.66%) Change Management
6 210 (17.17%) Service Delivery
7 187 (15.29%) Agile Software Development
8 143 (11.69%) Root Cause Analysis
9 133 (10.87%) Mentoring
10 126 (10.30%) DevOps
11 109 (8.91%) Infrastructure Engineering
12 106 (8.67%) ITSM
13 104 (8.50%) ITIL V3
14 103 (8.42%) Coaching
15 100 (8.18%) Information Security
16 98 (8.01%) Continuous Improvement
17 88 (7.20%) Disaster Recovery
18 87 (7.11%) Configuration Management
18 87 (7.11%) Project Management
19 77 (6.30%) Change Control
Programming Languages
1 180 (14.72%) PowerShell
2 175 (14.31%) SQL
3 60 (4.91%) Bash Shell
4 58 (4.74%) Java
5 50 (4.09%) C#
5 50 (4.09%) Python
6 31 (2.53%) JavaScript
7 23 (1.88%) C
8 20 (1.64%) Ruby
8 20 (1.64%) T-SQL
9 19 (1.55%) VBScript
10 13 (1.06%) Perl
11 11 (0.90%) PL/SQL
12 7 (0.57%) PHP
13 5 (0.41%) Lingo
14 3 (0.25%) Natural
14 3 (0.25%) VBA
15 2 (0.16%) Go
15 2 (0.16%) Shell Script
15 2 (0.16%) VB
Qualifications
1 93 (7.60%) Degree
2 80 (6.54%) Cisco Certification
3 71 (5.81%) Microsoft Certification
4 64 (5.23%) Security Cleared
5 62 (5.07%) ITIL Certification
6 54 (4.42%) CCNA
7 39 (3.19%) CCNP
8 36 (2.94%) MCSA
8 36 (2.94%) SC Cleared
9 34 (2.78%) CISSP
9 34 (2.78%) MCSE
10 22 (1.80%) ITIL Foundation Certificate
10 22 (1.80%) MCP
10 22 (1.80%) VMware Certified Professional (VCP)
11 21 (1.72%) CEH
12 15 (1.23%) CCDP
13 13 (1.06%) Citrix Certification
13 13 (1.06%) GSEC
13 13 (1.06%) SSCP
14 11 (0.90%) CISM
Quality Assurance & Compliance
1 274 (22.40%) SLA
2 53 (4.33%) ISO/IEC 27001
3 39 (3.19%) QA
4 33 (2.70%) ISO/IEC 20000
5 25 (2.04%) ISO 9001
6 23 (1.88%) PCI DSS
7 16 (1.31%) NIST
8 10 (0.82%) Cyber Essentials
8 10 (0.82%) GDPR
9 8 (0.65%) NIST 800
10 4 (0.33%) BS25999
10 4 (0.33%) COBIT
10 4 (0.33%) Data Quality
11 3 (0.25%) Cyber Essentials PLUS
11 3 (0.25%) ISO 9000
12 2 (0.16%) ISO 31000
12 2 (0.16%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
12 2 (0.16%) PMBOK
13 1 (0.082%) HL7
13 1 (0.082%) RMADS
System Software
1 243 (19.87%) Active Directory
2 107 (8.75%) VMware Infrastructure
3 40 (3.27%) Hyper-V
4 32 (2.62%) VMware ESXi
5 29 (2.37%) Docker
6 22 (1.80%) Virtual Machines
7 20 (1.64%) XenDesktop
8 17 (1.39%) vSphere
8 17 (1.39%) XenApp
9 15 (1.23%) Virtual Desktop
10 12 (0.98%) Terminal Services
11 11 (0.90%) Microsoft Virtual Server
11 11 (0.90%) Virtual Servers
12 10 (0.82%) DFS Replication
12 10 (0.82%) Firmware
13 9 (0.74%) VirtualBox
14 4 (0.33%) BitLocker
15 3 (0.25%) IAG
15 3 (0.25%) Oracle RAC
15 3 (0.25%) VMware NSX
Systems Management
1 105 (8.59%) SCCM
2 42 (3.43%) SCOM
3 33 (2.70%) Terraform
4 31 (2.53%) Ansible
5 25 (2.04%) Microsoft Intune
6 24 (1.96%) Puppet
7 22 (1.80%) Kubernetes
7 22 (1.80%) Opscode Chef
8 15 (1.23%) Foglight
8 15 (1.23%) LiteSpeed
9 14 (1.14%) AirWatch
10 10 (0.82%) vCenter Server
10 10 (0.82%) WSUS
11 9 (0.74%) Single Sign-On
12 8 (0.65%) Backup Exec
12 8 (0.65%) McAfee ePO
12 8 (0.65%) Norton AntiVirus
13 7 (0.57%) Kibana
13 7 (0.57%) Nagios
13 7 (0.57%) Tivoli Storage Manager
Vendors
1 393 (32.13%) Microsoft
2 144 (11.77%) Cisco
3 140 (11.45%) VMware
4 84 (6.87%) Citrix
5 78 (6.38%) ServiceNow
6 69 (5.64%) Oracle
7 45 (3.68%) HP
8 40 (3.27%) Splunk
9 34 (2.78%) NetApp
10 31 (2.53%) Apple
10 31 (2.53%) Avaya
11 28 (2.29%) Dell
12 25 (2.04%) Remedy
13 24 (1.96%) Juniper
13 24 (1.96%) Meraki
13 24 (1.96%) SolarWinds
14 21 (1.72%) Qualys
15 18 (1.47%) Palo Alto
16 17 (1.39%) Atlassian
16 17 (1.39%) Mitel