Period
to 25 February 2018

The following table provides summary statistics for permanent job vacancies with a requirement for Problem Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Problem Management over the 6 months to 25 February 2018 with a comparison to the same period in the previous 2 years.

Problem Management
UK
6 months to
25 Feb 2018
Same period 2017 Same period 2016
Rank 278 274 279
Rank change year-on-year -4 +5 -19
Permanent jobs citing Problem Management 2,014 2,160 2,520
As % of all permanent IT jobs advertised in the UK 1.16% 1.24% 1.20%
As % of the Processes & Methodologies category 1.29% 1.38% 1.35%
Number of salaries quoted 1,490 1,672 1,978
UK median annual salary £42,500 £42,500 £43,875
Median salary % change year-on-year - -3.13% +2.03%
10th Percentile £22,000 £26,000 £26,425
90th Percentile £65,060 £67,500 £67,500
UK excluding London median annual salary £38,500 £41,000 £42,500
% change year-on-year -6.10% -3.53% +4.94%

Problem Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 156,488 156,273 187,195
As % of all permanent IT jobs advertised in the UK 89.87% 89.55% 88.83%
Number of salaries quoted 127,328 128,676 155,037
UK median annual salary £50,000 £48,500 £47,500
Median salary % change year-on-year +3.09% +2.11% +5.56%
10th Percentile £29,000 £28,250 £27,500
90th Percentile £81,250 £78,750 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +6.25%

Problem Management
Job Vacancy Trend

Job postings citing Problem Management as a percentage of all IT jobs advertised.

Job vacancy trend for Problem Management in the UK

Problem Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Problem Management.

Salary trend for Problem Management in the UK

Problem Management
Salary Histogram

The salary distribution of IT jobs citing Problem Management over the 6 months to 25 February 2018.

Salary histogram for Problem Management in the UK

Problem Management
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Problem Management within the UK over the 6 months to 25 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -13 1,887 £45,000 +5.88% 170
UK excluding London +2 1,338 £38,500 -6.10% 144
London -39 616 £52,500 - 34
South East -2 377 £45,500 +1.11% 34
North of England +18 325 £35,000 - 54
Midlands +7 223 £40,000 -4.76% 26
South West +13 172 £42,500 +6.25% 5
East of England -72 171 £41,250 -13.16% 17
North West +7 146 £36,750 +5.00% 30
Yorkshire +22 140 £35,000 -6.67% 17
West Midlands -32 128 £39,131 +23.25% 17
East Midlands +31 95 £43,750 +2.94% 9
Wales +39 84 £33,934 -3.05% 2
North East -6 39 £40,000 +23.08% 7
Scotland -28 35 £37,500 -15.73% 6
Northern Ireland -15 2 £21,000 -

For the 6 months to 25 February 2018, IT jobs citing Problem Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Problem Management.

1 1,366 (67.83%) ITIL
2 688 (34.16%) Service Management
3 681 (33.81%) Microsoft
4 670 (33.27%) Windows
5 594 (29.49%) Incident Management
6 477 (23.68%) Change Management
7 449 (22.29%) Service Delivery
8 445 (22.10%) SLA
9 432 (21.45%) Active Directory
10 431 (21.40%) Finance
11 405 (20.11%) ITSM
12 366 (18.17%) Windows Server
13 324 (16.09%) VMware
13 324 (16.09%) SQL
14 314 (15.59%) Firewall
15 285 (14.15%) SQL Server
16 281 (13.95%) Root Cause Analysis
17 272 (13.51%) Management Information System
18 271 (13.46%) Linux
19 266 (13.21%) Analytical Skills
20 261 (12.96%) ITIL V3
21 253 (12.56%) Microsoft Office
22 241 (11.97%) Cisco
23 238 (11.82%) Microsoft Azure
24 225 (11.17%) Continuous Improvement
25 223 (11.07%) Office 365
26 214 (10.63%) Security Cleared
26 214 (10.63%) Degree
26 214 (10.63%) Agile Software Development
27 212 (10.53%) Hyper-V

Problem Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 176 (8.74%) MS Exchange
2 127 (6.31%) SharePoint
3 94 (4.67%) IIS
4 82 (4.07%) Skype for Business
5 70 (3.48%) Exchange Server 2010
6 62 (3.08%) Apache
7 60 (2.98%) BizTalk Server
8 47 (2.33%) Exchange Server 2013
9 45 (2.23%) WebLogic
10 37 (1.84%) Tomcat
11 31 (1.54%) WebSphere
12 30 (1.49%) JBoss
13 28 (1.39%) CMS
14 22 (1.09%) Confluence
15 11 (0.55%) WebSphere Application Server
16 10 (0.50%) Moodle
16 10 (0.50%) Oracle SOA Suite
17 6 (0.30%) Blackberry Enterprise Server
17 6 (0.30%) Exchange Server 2007
17 6 (0.30%) SharePoint Server
Applications
1 253 (12.56%) Microsoft Office
2 65 (3.23%) Microsoft Excel
3 47 (2.33%) Spreadsheet
4 36 (1.79%) Microsoft PowerPoint
5 10 (0.50%) Adobe Creative Suite
6 6 (0.30%) MS Visio
7 3 (0.15%) Microsoft Project
8 1 (0.050%) Adobe Premiere
8 1 (0.050%) Doxygen
Business Applications
1 79 (3.92%) Remedy ITSM
2 18 (0.89%) Dynamics CRM
3 11 (0.55%) Elite 3E
3 11 (0.55%) JDE EnterpriseOne
3 11 (0.55%) SAP R/3
4 10 (0.50%) Unit4 Business World
5 9 (0.45%) iTrent
6 8 (0.40%) RiskWrite
7 7 (0.35%) SAP BPC
8 6 (0.30%) Dynamics NAV
9 5 (0.25%) SAP CO
9 5 (0.25%) SAP FI
9 5 (0.25%) SAP FI/CO
10 4 (0.20%) assyst
10 4 (0.20%) Carpe Diem
11 3 (0.15%) Infor M3
11 3 (0.15%) ION MarketView
11 3 (0.15%) Maximo
11 3 (0.15%) SAP SRM
11 3 (0.15%) Workfront
Cloud Services
1 238 (11.82%) Microsoft Azure
2 223 (11.07%) Office 365
3 110 (5.46%) Amazon AWS
4 56 (2.78%) IaaS
5 41 (2.04%) PaaS
6 36 (1.79%) SaaS
7 32 (1.59%) Mimecast
8 19 (0.94%) Azure Active Directory
9 17 (0.84%) OneDrive
10 12 (0.60%) G Suite
11 10 (0.50%) Dropbox
11 10 (0.50%) Dynamics 365
12 9 (0.45%) Cloud Computing
12 9 (0.45%) Slack
12 9 (0.45%) Trello
13 6 (0.30%) Amazon EC2
14 5 (0.25%) Amazon ElastiCache
14 5 (0.25%) AWS CloudFormation
14 5 (0.25%) Google Cloud Platform
15 3 (0.15%) Akamai
Communications & Networking
1 314 (15.59%) Firewall
2 123 (6.11%) TCP/IP
3 118 (5.86%) WAN
4 114 (5.66%) LAN
5 107 (5.31%) DNS
6 83 (4.12%) Wireless
7 78 (3.87%) SAN
7 78 (3.87%) VPN
8 75 (3.72%) Network Security
9 73 (3.62%) VoIP
10 65 (3.23%) DHCP
11 62 (3.08%) Skype
12 60 (2.98%) Intrusion Detection
13 53 (2.63%) VLAN
14 40 (1.99%) Internet
15 37 (1.84%) MPLS
16 35 (1.74%) OSPF
17 32 (1.59%) BGP
17 32 (1.59%) Cisco ISE
18 29 (1.44%) Unified Communications
Database & Business Intelligence
1 285 (14.15%) SQL Server
2 58 (2.88%) MySQL
3 50 (2.48%) SQL Server 2008
4 46 (2.28%) Oracle Database
5 44 (2.18%) SQL Server Integration Services
6 43 (2.14%) SQL Server 2014
7 42 (2.09%) Relational Database
8 28 (1.39%) SQL Server Reporting Services
9 22 (1.09%) Oracle Database 11g
10 21 (1.04%) Oracle Database 12c
11 19 (0.94%) BusinessObjects
12 16 (0.79%) DB2
13 14 (0.70%) Apache Cassandra
13 14 (0.70%) RDBMS
13 14 (0.70%) SQL Server 2012
14 13 (0.65%) SQL Server 2016
15 12 (0.60%) Amazon RDS
15 12 (0.60%) Data Warehouse
16 10 (0.50%) Azure SQL Database
16 10 (0.50%) Oracle Reports
Development Applications
1 61 (3.03%) JIRA
2 33 (1.64%) Team Foundation Server
3 22 (1.09%) Jenkins
4 16 (0.79%) MSI
5 15 (0.74%) Eclipse
6 13 (0.65%) Git (software)
7 10 (0.50%) Maven
7 10 (0.50%) Visual Studio Team System
8 9 (0.45%) Visual Studio
9 8 (0.40%) VersionOne
10 7 (0.35%) Eclipse RCP
11 4 (0.20%) Artifactory
11 4 (0.20%) Vagrant
12 3 (0.15%) Bitbucket
13 2 (0.099%) Ant
13 2 (0.099%) CA Gen
13 2 (0.099%) Sonatype Nexus
13 2 (0.099%) Toad
14 1 (0.050%) Subversion
14 1 (0.050%) TeamCity
General
1 431 (21.40%) Finance
2 98 (4.87%) Banking
3 73 (3.62%) Retail
4 65 (3.23%) Telecoms
5 43 (2.14%) Law
6 38 (1.89%) Legal
7 31 (1.54%) Financial Institution
8 30 (1.49%) Investment Banking
9 22 (1.09%) Front Office
10 21 (1.04%) Manufacturing
11 19 (0.94%) Billing
12 17 (0.84%) Back Office
13 16 (0.79%) Marketing
14 14 (0.70%) Local Government
15 12 (0.60%) French Language
15 12 (0.60%) Publishing
16 10 (0.50%) German Language
17 8 (0.40%) Advertising
18 7 (0.35%) Pharmaceutical
18 7 (0.35%) Retail Banking
Job Titles
1 492 (24.43%) Analyst
2 186 (9.24%) Service Manager
3 170 (8.44%) Support Analyst
4 153 (7.60%) Applications Support
5 137 (6.80%) Support Engineer
6 128 (6.36%) Service Analyst
7 116 (5.76%) Problem Manager
8 113 (5.61%) Administrator
9 104 (5.16%) Network Engineer
10 103 (5.11%) IT Manager
11 102 (5.06%) Infrastructure Engineer
12 94 (4.67%) Services Delivery Manager
13 91 (4.52%) Delivery Manager
13 91 (4.52%) Desktop Support
14 83 (4.12%) Incident Manager
15 79 (3.92%) 2nd Line Support
16 74 (3.67%) IT Support
17 73 (3.62%) Applications Support Analyst
18 56 (2.78%) Developer
19 52 (2.58%) IT Analyst
Libraries, Frameworks & Software Standards
1 108 (5.36%) Web Services
2 92 (4.57%) .NET
3 69 (3.43%) HTML
4 65 (3.23%) CSS
5 48 (2.38%) Middleware
6 42 (2.09%) jQuery
7 41 (2.04%) Ajax
8 32 (1.59%) ASP.NET Web API
8 32 (1.59%) Entity Framework
8 32 (1.59%) J2EE
8 32 (1.59%) WCF
9 28 (1.39%) XML
10 23 (1.14%) REST
11 22 (1.09%) .NET Framework
12 19 (0.94%) SOAP
13 15 (0.74%) ASP.NET
13 15 (0.74%) Spring
14 13 (0.65%) LAMP
15 12 (0.60%) Java EE
15 12 (0.60%) SAP Basis
Miscellaneous
1 272 (13.51%) Management Information System
2 266 (13.21%) Analytical Skills
3 109 (5.41%) Data Centre
4 58 (2.88%) Computer Science
5 55 (2.73%) User Experience
6 54 (2.68%) CMDB
7 49 (2.43%) Distributed Denial-of-Service
8 41 (2.04%) Client/Server
8 41 (2.04%) Hedge funds
9 40 (1.99%) Enterprise Storage
9 40 (1.99%) Fintech
10 37 (1.84%) Clustering
10 37 (1.84%) Hybrid Cloud
11 34 (1.69%) Driving Licence
12 31 (1.54%) Virtual Team
13 27 (1.34%) Private Cloud
14 26 (1.29%) Enterprise Software
14 26 (1.29%) Replication
15 25 (1.24%) Foreign Exchange (FX)
16 22 (1.09%) Mobile App
Operating Systems
1 670 (33.27%) Windows
2 366 (18.17%) Windows Server
3 271 (13.46%) Linux
4 166 (8.24%) Windows Server 2008
5 165 (8.19%) Windows Server 2012
6 163 (8.09%) Unix
7 112 (5.56%) Windows 10
8 94 (4.67%) Windows 7
9 41 (2.04%) Red Hat Enterprise Linux
10 30 (1.49%) Solaris
11 28 (1.39%) Windows Server 2003
12 23 (1.14%) CentOS
13 22 (1.09%) Android
14 18 (0.89%) Mac OS X
15 16 (0.79%) Ubuntu
16 14 (0.70%) AIX
16 14 (0.70%) Apple iOS
17 11 (0.55%) HPUX
17 11 (0.55%) Windows Phone
17 11 (0.55%) Windows XP
Processes & Methodologies
1 1,366 (67.83%) ITIL
2 688 (34.16%) Service Management
3 594 (29.49%) Incident Management
4 477 (23.68%) Change Management
5 449 (22.29%) Service Delivery
6 405 (20.11%) ITSM
7 281 (13.95%) Root Cause Analysis
8 261 (12.96%) ITIL V3
9 225 (11.17%) Continuous Improvement
10 214 (10.63%) Agile Software Development
11 165 (8.19%) Disaster Recovery
12 162 (8.04%) Stakeholder Management
13 142 (7.05%) Release Management
14 134 (6.65%) Project Management
15 128 (6.36%) Process Improvement
16 126 (6.26%) Proactive Management
17 121 (6.01%) Coaching
18 116 (5.76%) DevOps
19 114 (5.66%) Line Management
20 113 (5.61%) Business Intelligence
Programming Languages
1 324 (16.09%) SQL
2 193 (9.58%) PowerShell
3 110 (5.46%) Java
4 100 (4.97%) JavaScript
5 69 (3.43%) Shell Script
6 65 (3.23%) C#
7 64 (3.18%) Python
8 51 (2.53%) Perl
9 44 (2.18%) Bash Shell
10 42 (2.09%) T-SQL
11 34 (1.69%) PHP
11 34 (1.69%) VBScript
12 28 (1.39%) C
13 21 (1.04%) VB
14 17 (0.84%) PL/SQL
14 17 (0.84%) Ruby
15 12 (0.60%) ABAP
15 12 (0.60%) VBA
16 9 (0.45%) VB.NET
17 5 (0.25%) C++
Qualifications
1 214 (10.63%) Degree
1 214 (10.63%) Security Cleared
2 159 (7.89%) Cisco Certification
3 145 (7.20%) ITIL Certification
4 118 (5.86%) CCNA
5 109 (5.41%) CCNP
6 95 (4.72%) SC Cleared
7 91 (4.52%) Microsoft Certification
8 44 (2.18%) CCIE
8 44 (2.18%) MCSE
9 42 (2.09%) DV Cleared
10 40 (1.99%) ITIL Foundation Certificate
11 37 (1.84%) MCP
12 29 (1.44%) Computer Science Degree
13 27 (1.34%) MCSA
14 25 (1.24%) CCDA
15 13 (0.65%) Citrix Certification
16 12 (0.60%) CISSP
17 11 (0.55%) VMware Certified Professional (VCP)
18 10 (0.50%) MCITP
Quality Assurance & Compliance
1 445 (22.10%) SLA
2 53 (2.63%) QA
3 35 (1.74%) ISO/IEC 27001
4 26 (1.29%) Data Quality
5 24 (1.19%) PCI DSS
6 22 (1.09%) PMO
7 17 (0.84%) COBIT
8 16 (0.79%) ISO/IEC 20000
9 14 (0.70%) ISO 9001
10 11 (0.55%) Sarbanes-Oxley
11 7 (0.35%) GDPR
11 7 (0.35%) Solvency II
12 5 (0.25%) SEPA
13 4 (0.20%) RosettaNet
14 3 (0.15%) GxP
15 2 (0.099%) Cyber Essentials
15 2 (0.099%) Cyber Essentials PLUS
15 2 (0.099%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
15 2 (0.099%) ISO/IEC 27005
15 2 (0.099%) TARGET2
System Software
1 432 (21.45%) Active Directory
2 212 (10.53%) Hyper-V
3 210 (10.43%) VMware Infrastructure
4 70 (3.48%) VMware ESXi
5 52 (2.58%) Virtual Desktop
6 47 (2.33%) XenApp
7 43 (2.14%) Docker
8 41 (2.04%) Virtual Machines
9 27 (1.34%) BitLocker
10 23 (1.14%) vSphere
11 14 (0.70%) Virtual Servers
12 13 (0.65%) Firmware
12 13 (0.65%) XenDesktop
13 11 (0.55%) NFS
14 8 (0.40%) Microsoft App-V
14 8 (0.40%) XenServer
15 7 (0.35%) KVM
15 7 (0.35%) Tivoli Workload Scheduler
15 7 (0.35%) Veritas Cluster Server
15 7 (0.35%) VMware Workstation
Systems Management
1 194 (9.63%) SCCM
2 92 (4.57%) SCOM
3 41 (2.04%) Ansible
4 36 (1.79%) Puppet
5 31 (1.54%) SCVMM
6 30 (1.49%) Opscode Chef
6 30 (1.49%) vCenter Server
7 26 (1.29%) Nagios
7 26 (1.29%) SCOrch
8 22 (1.09%) Tivoli Storage Manager
9 21 (1.04%) WSUS
10 20 (0.99%) Forefront Identity Manager
10 20 (0.99%) Single Sign-On
11 18 (0.89%) Cisco CUCM
11 18 (0.89%) Oracle Enterprise Manager
12 17 (0.84%) BMC PATROL
13 15 (0.74%) Data Guard
13 15 (0.74%) Tivoli
14 14 (0.70%) HP ALM
14 14 (0.70%) Microsoft Clustering
Vendors
1 681 (33.81%) Microsoft
2 324 (16.09%) VMware
3 241 (11.97%) Cisco
4 195 (9.68%) Oracle
5 189 (9.38%) Citrix
6 129 (6.41%) HP
7 124 (6.16%) Remedy
8 94 (4.67%) SolarWinds
9 80 (3.97%) ServiceNow
10 74 (3.67%) Dell
11 58 (2.88%) SAP
12 53 (2.63%) F5
13 51 (2.53%) Avaya
13 51 (2.53%) Red Hat
14 48 (2.38%) McAfee
15 42 (2.09%) NetApp
16 40 (1.99%) BMC
17 39 (1.94%) IBM
18 37 (1.84%) EqualLogic
19 33 (1.64%) CheckPoint