Period
to 5 July 2020

The following table provides summary statistics for permanent job vacancies with a requirement for Problem Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Problem Management over the 6 months to 5 July 2020 with a comparison to the same period in the previous 2 years.

Problem Management
UK
6 months to
5 Jul 2020
Same period 2019 Same period 2018
Rank 315 324 303
Rank change year-on-year +9 -21 -1
Permanent jobs citing Problem Management 776 1,475 1,972
As % of all permanent jobs advertised in the UK 0.98% 1.00% 1.11%
As % of the Processes & Methodologies category 1.07% 1.09% 1.20%
Number of salaries quoted 551 1,071 1,467
Median annual salary £47,500 £45,000 £45,000
Median salary % change year-on-year +5.56% - -
10th Percentile £26,250 £26,250 £21,500
90th Percentile £75,000 £72,500 £67,500
UK excluding London median annual salary £44,632 £42,500 £42,500
% change year-on-year +5.02% - +6.25%

Problem Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 72,707 135,811 164,086
As % of all permanent IT jobs advertised in the UK 92.23% 92.19% 92.19%
Number of salaries quoted 57,948 106,915 131,880
Median annual salary £55,000 £52,500 £50,000
Median salary % change year-on-year +4.76% +5.00% +3.09%
10th Percentile £31,734 £30,000 £29,000
90th Percentile £90,000 £86,250 £82,500
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

Problem Management
Job Vacancy Trend

Job postings citing Problem Management as a proportion of all IT jobs advertised.

Job vacancy trend for Problem Management in the UK

Problem Management
Salary Trend

3-month moving average salary quoted in jobs citing Problem Management.

Salary trend for Problem Management in the UK

Problem Management
Salary Histogram

Salary distribution for jobs citing Problem Management over the 6 months to 5 July 2020.

Salary histogram for Problem Management in the UK

Problem Management
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Problem Management within the UK over the 6 months to 5 July 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +23 738 £50,000 +11.11% 46
UK excluding London +16 531 £44,632 +5.02% 39
London +45 235 £60,000 +14.29% 8
South East +48 193 £55,000 +12.24% 10
Midlands +38 121 £40,000 +9.47% 10
North of England +41 114 £38,500 -9.41% 8
West Midlands +68 93 £40,000 +6.67% 8
North West +20 72 £42,500 -5.56% 4
South West +75 49 £40,250 +7.33% 6
Yorkshire +116 38 £37,500 +9.49% 4
East Midlands +6 27 £35,000 -4.21% 2
East of England +17 24 £43,500 -3.33% 4
Wales +30 23 £40,500 -1.82% 1
Work from Home +46 13 £55,000 +29.41% 2
Scotland +49 12 £27,250 -42.02% 1
North East -1 4 £42,500 +8.73%
Northern Ireland -5 2 £47,500 -

For the 6 months to 5 July 2020, IT jobs citing Problem Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Problem Management.

1 393 (50.64%) ITIL
2 280 (36.08%) Windows
3 269 (34.66%) Microsoft
4 230 (29.64%) Incident Management
5 190 (24.48%) Problem-Solving
6 185 (23.84%) Change Management
7 174 (22.42%) Azure
7 174 (22.42%) Windows Server
8 166 (21.39%) Office 365
9 165 (21.26%) VMware
10 164 (21.13%) SLA
11 161 (20.75%) Finance
12 158 (20.36%) Service Management
13 138 (17.78%) Active Directory
13 138 (17.78%) PowerShell
14 130 (16.75%) Service Delivery
15 127 (16.37%) VMware Infrastructure
16 123 (15.85%) Cisco
17 122 (15.72%) Firewall
18 120 (15.46%) Linux
19 103 (13.27%) SQL
20 100 (12.89%) Analytical Skills
21 99 (12.76%) Agile Software Development
22 88 (11.34%) ITSM
23 86 (11.08%) Hyper-V
24 84 (10.82%) Root Cause Analysis
25 80 (10.31%) WAN
26 78 (10.05%) Citrix
26 78 (10.05%) LAN
27 75 (9.66%) Management Information System

Problem Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 68 (8.76%) MS Exchange
2 30 (3.87%) SharePoint
3 25 (3.22%) Exchange Server 2013
4 23 (2.96%) IIS
5 13 (1.68%) Skype for Business
6 10 (1.29%) Apache
7 9 (1.16%) Tomcat
7 9 (1.16%) WildFly
8 8 (1.03%) nginx
9 6 (0.77%) Exchange Server 2003
9 6 (0.77%) OpenStack
10 5 (0.64%) BizTalk Server
10 5 (0.64%) CMS
11 4 (0.52%) Exchange Server 2010
12 2 (0.26%) Confluence
13 1 (0.13%) Elasticsearch
13 1 (0.13%) Exchange Server 2007
13 1 (0.13%) JBoss
13 1 (0.13%) MTS
13 1 (0.13%) SharePoint 2010
Applications
1 67 (8.63%) Microsoft Office
2 23 (2.96%) Microsoft Excel
3 21 (2.71%) Microsoft PowerPoint
4 3 (0.39%) MS Visio
5 1 (0.13%) InfoPath
Business Applications
1 11 (1.42%) Dynamics CRM
2 4 (0.52%) Remedy ITSM
2 4 (0.52%) Salesforce.com CRM
3 3 (0.39%) NetSuite
3 3 (0.39%) Oracle EBS
3 3 (0.39%) Oracle EBS R12
4 2 (0.26%) Dynamics NAV
5 1 (0.13%) Distributed Ledger
5 1 (0.13%) Elite 3E
5 1 (0.13%) Faxination
5 1 (0.13%) Global One
5 1 (0.13%) Salerio
5 1 (0.13%) SAP Oil and Gas
5 1 (0.13%) SAP S/4HANA
5 1 (0.13%) SAP SD
Cloud Services
1 174 (22.42%) Azure
2 166 (21.39%) Office 365
3 64 (8.25%) AWS
4 25 (3.22%) SaaS
5 19 (2.45%) Power Platform
6 17 (2.19%) Azure Active Directory
6 17 (2.19%) PaaS
7 14 (1.80%) Cloud Computing
8 13 (1.68%) AWS CloudFormation
9 12 (1.55%) Amazon EC2
9 12 (1.55%) GitHub
10 10 (1.29%) GCP
10 10 (1.29%) IaaS
11 9 (1.16%) Amazon S3
11 9 (1.16%) Route 53
12 8 (1.03%) Akamai
12 8 (1.03%) Amazon CloudWatch
12 8 (1.03%) AWS CodePipeline
12 8 (1.03%) Serverless
13 7 (0.90%) Amazon ECS
Communications & Networking
1 122 (15.72%) Firewall
2 80 (10.31%) WAN
3 78 (10.05%) LAN
4 67 (8.63%) DNS
5 63 (8.12%) DHCP
6 51 (6.57%) TCP/IP
7 44 (5.67%) VPN
8 39 (5.03%) Network Security
9 32 (4.12%) SAN
10 29 (3.74%) Cisco ASA
11 25 (3.22%) Wi-Fi
12 24 (3.09%) iSCSI
12 24 (3.09%) Skype
13 22 (2.84%) MPLS
14 19 (2.45%) Internet
15 18 (2.32%) BGP
16 17 (2.19%) OSPF
17 16 (2.06%) Wireless
18 15 (1.93%) Cisco Nexus
18 15 (1.93%) Remote Desktop
Database & Business Intelligence
1 73 (9.41%) SQL Server
2 18 (2.32%) MySQL
2 18 (2.32%) Power BI
3 17 (2.19%) SQL Server Reporting Services
4 16 (2.06%) SQL Server Integration Services
5 15 (1.93%) Oracle Database
6 12 (1.55%) MongoDB
7 8 (1.03%) NoSQL
8 6 (0.77%) Amazon Aurora
8 6 (0.77%) EDMS
8 6 (0.77%) RDBMS
8 6 (0.77%) Redis
8 6 (0.77%) Relational Database
9 5 (0.64%) Azure SQL Database
9 5 (0.64%) Big Data
9 5 (0.64%) Oracle Database 10g
9 5 (0.64%) PowerCenter
9 5 (0.64%) SQL Server Analysis Services
10 4 (0.52%) Oracle Database 11g
10 4 (0.52%) Oracle Database 12c
Development Applications
1 21 (2.71%) Jenkins
2 17 (2.19%) Git (software)
3 16 (2.06%) JIRA
4 15 (1.93%) Octopus Deploy
5 14 (1.80%) TeamCity
6 11 (1.42%) Sonatype Nexus
7 9 (1.16%) Selenium
8 6 (0.77%) Visual Studio Team System
9 4 (0.52%) Bitbucket
9 4 (0.52%) SQL Server Management Studio (SSMS)
10 2 (0.26%) Team Foundation Server
11 1 (0.13%) Bitbucket Server
11 1 (0.13%) Subversion
11 1 (0.13%) VSS/SourceSafe
General
1 161 (20.75%) Finance
2 41 (5.28%) Law
3 36 (4.64%) Telecoms
4 32 (4.12%) Public Sector
4 32 (4.12%) Retail
5 30 (3.87%) Legal
6 23 (2.96%) Banking
7 19 (2.45%) Manufacturing
8 11 (1.42%) Billing
9 9 (1.16%) German Language
9 9 (1.16%) Japanese Language
10 8 (1.03%) Advertising
10 8 (1.03%) Front Office
11 7 (0.90%) Back Office
11 7 (0.90%) Local Government
12 4 (0.52%) Financial Institution
12 4 (0.52%) Military
12 4 (0.52%) Police
13 1 (0.13%) Digital Economy
13 1 (0.13%) Publishing
Job Titles
1 152 (19.59%) Analyst
2 76 (9.79%) Support Analyst
3 64 (8.25%) Service Manager
4 51 (6.57%) Administrator
5 48 (6.19%) Infrastructure Engineer
5 48 (6.19%) IT Manager
6 42 (5.41%) Network Engineer
7 38 (4.90%) Applications Support
8 37 (4.77%) Support Engineer
9 35 (4.51%) Systems Administrator
10 34 (4.38%) Service Analyst
11 31 (3.99%) Team Leader
12 29 (3.74%) IT Services Manager
12 29 (3.74%) Problem Manager
13 28 (3.61%) Incident Manager
13 28 (3.61%) Infrastructure Analyst
13 28 (3.61%) Infrastructure Support
14 23 (2.96%) IT Analyst
14 23 (2.96%) Service Delivery Manager
15 22 (2.84%) Applications Support Analyst
Libraries, Frameworks & Software Standards
1 22 (2.84%) Middleware
2 21 (2.71%) HTML
3 20 (2.58%) .NET
4 16 (2.06%) CSS
5 13 (1.68%) JSON
6 10 (1.29%) XML
7 9 (1.16%) 802.1X
7 9 (1.16%) Akka
7 9 (1.16%) Node.js
7 9 (1.16%) RabbitMQ
8 8 (1.03%) OpenJDK
9 7 (0.90%) Regular Expression
9 7 (0.90%) Web Services
10 5 (0.64%) .NET Framework
10 5 (0.64%) jQuery
11 4 (0.52%) SAML
11 4 (0.52%) SOAP
12 3 (0.39%) REST
12 3 (0.39%) WebRTC
13 2 (0.26%) AngularJS
Miscellaneous
1 100 (12.89%) Analytical Skills
2 75 (9.66%) Management Information System
3 61 (7.86%) Data Centre
4 43 (5.54%) Clustering
5 33 (4.25%) Self-Motivation
6 27 (3.48%) Driving Licence
7 26 (3.35%) Public Cloud
8 25 (3.22%) Enterprise Storage
9 16 (2.06%) Replication
10 12 (1.55%) User Experience
11 11 (1.42%) Enterprise Software
12 10 (1.29%) Reinsurance
13 9 (1.16%) Mobile App
14 8 (1.03%) Smartphone
15 7 (0.90%) DataPower
15 7 (0.90%) PKI
16 6 (0.77%) Cyberthreat
16 6 (0.77%) Hybrid Cloud
16 6 (0.77%) Security Operations Centre
16 6 (0.77%) Virtual Team
Operating Systems
1 280 (36.08%) Windows
2 174 (22.42%) Windows Server
3 120 (15.46%) Linux
4 42 (5.41%) Unix
5 38 (4.90%) Windows Server 2016
6 37 (4.77%) Windows 10
7 33 (4.25%) Windows 7
8 27 (3.48%) Windows Server 2008
8 27 (3.48%) Windows Server 2012
9 20 (2.58%) Solaris
10 15 (1.93%) Apple iOS
11 14 (1.80%) Red Hat Enterprise Linux
12 11 (1.42%) SUSE
12 11 (1.42%) Windows Server 2003
13 7 (0.90%) Mac OS
13 7 (0.90%) Windows Server 2019
14 6 (0.77%) Android
15 5 (0.64%) HPUX
16 4 (0.52%) Windows 2000
16 4 (0.52%) Windows 8
Processes & Methodologies
1 393 (50.64%) ITIL
2 230 (29.64%) Incident Management
3 190 (24.48%) Problem-Solving
4 185 (23.84%) Change Management
5 158 (20.36%) Service Management
6 130 (16.75%) Service Delivery
7 99 (12.76%) Agile Software Development
8 88 (11.34%) ITSM
9 84 (10.82%) Root Cause Analysis
10 73 (9.41%) Infrastructure Engineering
11 68 (8.76%) Information Security
11 68 (8.76%) Line Management
12 67 (8.63%) Mentoring
13 62 (7.99%) Continuous Improvement
13 62 (7.99%) DevOps
14 59 (7.60%) ITIL V3
15 52 (6.70%) Disaster Recovery
16 51 (6.57%) Project Delivery
17 49 (6.31%) Project Management
18 47 (6.06%) Decision-Making
Programming Languages
1 138 (17.78%) PowerShell
2 103 (13.27%) SQL
3 47 (6.06%) Python
4 45 (5.80%) Java
5 25 (3.22%) Bash Shell
6 24 (3.09%) Ruby
7 19 (2.45%) JavaScript
7 19 (2.45%) Perl
8 18 (2.32%) C#
9 13 (1.68%) Shell Script
10 12 (1.55%) C
11 7 (0.90%) PL/SQL
12 4 (0.52%) T-SQL
13 3 (0.39%) Elixir
13 3 (0.39%) TypeScript
13 3 (0.39%) VB
14 2 (0.26%) Korn
14 2 (0.26%) Natural
14 2 (0.26%) VBScript
14 2 (0.26%) XQuery
Qualifications
1 58 (7.47%) Security Cleared
2 53 (6.83%) ITIL Certification
3 52 (6.70%) Cisco Certification
4 49 (6.31%) Degree
5 47 (6.06%) SC Cleared
6 37 (4.77%) Microsoft Certification
7 34 (4.38%) CCNA
8 25 (3.22%) CISSP
9 19 (2.45%) CCIE
9 19 (2.45%) ITIL Foundation Certificate
10 18 (2.32%) CCNP
11 16 (2.06%) MCSA
11 16 (2.06%) MCSE
12 14 (1.80%) DV Cleared
13 9 (1.16%) BPSS Clearance
13 9 (1.16%) CCSA
13 9 (1.16%) CEH
13 9 (1.16%) CISM
13 9 (1.16%) VMware Certified Professional (VCP)
14 7 (0.90%) Citrix Certification
Quality Assurance & Compliance
1 164 (21.13%) SLA
2 61 (7.86%) ISO/IEC 27001
3 28 (3.61%) ISO/IEC 20000
4 26 (3.35%) BS25999
5 14 (1.80%) COBIT
5 14 (1.80%) ISO 9001
6 13 (1.68%) GDPR
7 11 (1.42%) QA
7 11 (1.42%) Sarbanes-Oxley
8 7 (0.90%) PCI DSS
9 6 (0.77%) Data Quality
9 6 (0.77%) NIST
10 4 (0.52%) Cyber Essentials
11 1 (0.13%) Cyber Essentials PLUS
11 1 (0.13%) IFRS
System Software
1 138 (17.78%) Active Directory
2 127 (16.37%) VMware Infrastructure
3 86 (11.08%) Hyper-V
4 51 (6.57%) XenApp
5 33 (4.25%) XenDesktop
6 31 (3.99%) BitLocker
7 30 (3.87%) VMware ESXi
8 26 (3.35%) Virtual Machines
9 24 (3.09%) NFS
10 22 (2.84%) Docker
11 16 (2.06%) vSphere
12 9 (1.16%) Apache ZooKeeper
13 8 (1.03%) Virtual Desktop
14 7 (0.90%) Firmware
15 6 (0.77%) DFS Replication
16 5 (0.64%) vCloud
16 5 (0.64%) VMware NSX
17 3 (0.39%) Virtual Servers
18 2 (0.26%) Citrix Hypervisor
18 2 (0.26%) HDFS
Systems Management
1 73 (9.41%) SCCM
2 35 (4.51%) Ansible
3 25 (3.22%) Backup Exec
4 23 (2.96%) SCOM
5 17 (2.19%) Cisco CUCM
5 17 (2.19%) Kubernetes
6 12 (1.55%) Microsoft Intune
6 12 (1.55%) Terraform
7 11 (1.42%) Microsoft Clustering
8 10 (1.29%) Opscode Chef
9 7 (0.90%) Puppet
10 6 (0.77%) QRadar
11 5 (0.64%) Nagios
11 5 (0.64%) NetBackup
11 5 (0.64%) SCOrch
12 4 (0.52%) Oracle Enterprise Manager
12 4 (0.52%) Oracle RMAN
12 4 (0.52%) Packer
12 4 (0.52%) Tivoli
13 3 (0.39%) McAfee ePO
Vendors
1 269 (34.66%) Microsoft
2 165 (21.26%) VMware
3 123 (15.85%) Cisco
4 78 (10.05%) Citrix
5 41 (5.28%) Oracle
6 36 (4.64%) CheckPoint
6 36 (4.64%) HP
7 33 (4.25%) Veeam
8 30 (3.87%) Sophos
9 24 (3.09%) Red Hat
10 23 (2.96%) ServiceNow
11 22 (2.84%) Meraki
12 21 (2.71%) IBM
13 19 (2.45%) Splunk
14 18 (2.32%) Palo Alto
15 17 (2.19%) Sony
16 16 (2.06%) Dell
16 16 (2.06%) Salesforce.com
17 14 (1.80%) SolarWinds
18 13 (1.68%) F5