Period
to 16 October 2021

The following table provides summary statistics for permanent job vacancies with a requirement for Problem Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Problem Management over the 6 months to 16 October 2021 with a comparison to the same period in the previous 2 years.

Problem Management
UK
6 months to
16 Oct 2021
Same period 2020 Same period 2019
Rank 408 328 315
Rank change year-on-year -80 -13 -14
Permanent jobs citing Problem Management 917 434 1,442
As % of all permanent jobs advertised in the UK 0.74% 0.90% 1.05%
As % of the Processes & Methodologies category 0.78% 0.97% 1.13%
Number of salaries quoted 677 319 1,031
10th Percentile £27,500 £31,250 £26,250
25th Percentile £35,000 £38,250 £32,926
Median annual salary (50th Percentile) £47,500 £47,500 £45,000
Median % change year-on-year - +5.56% -
75th Percentile £60,000 £65,000 £61,250
90th Percentile £71,880 £80,000 £77,500
UK excluding London median annual salary £44,928 £41,500 £42,500
% change year-on-year +8.26% -2.35% -5.56%

Problem Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 117,368 44,667 127,320
As % of all permanent IT jobs advertised in the UK 94.20% 93.13% 92.63%
Number of salaries quoted 77,734 37,246 101,424
10th Percentile £32,626 £32,996 £30,000
25th Percentile £42,500 £42,500 £37,500
Median annual salary (50th Percentile) £57,500 £55,000 £52,500
Median % change year-on-year +4.55% +4.76% +5.00%
75th Percentile £77,500 £73,750 £70,000
90th Percentile £95,000 £90,000 £87,500
UK excluding London median annual salary £50,000 £48,750 £45,000
% change year-on-year +2.56% +8.33% -

Problem Management
Job Vacancy Trend

Job postings citing Problem Management as a proportion of all IT jobs advertised.

Job vacancy trend for Problem Management in the UK

Problem Management
Salary Trend

3-month moving average salary quoted in jobs citing Problem Management.

Salary trend for Problem Management in the UK

Problem Management
Salary Histogram

Salary distribution for jobs citing Problem Management over the 6 months to 16 October 2021.

Salary histogram for Problem Management in the UK

Problem Management
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Problem Management within the UK over the 6 months to 16 October 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -86 841 £47,500 - 179
UK excluding London -16 605 £44,928 +8.26% 149
London -166 277 £55,000 -8.33% 44
South East -53 180 £50,000 +13.64% 34
North of England -72 157 £40,750 +1.88% 35
Work from Home -154 145 £50,000 -16.67% 22
Midlands -67 119 £45,000 +5.88% 33
North West -33 92 £39,322 -10.12% 21
West Midlands -56 89 £48,750 +8.33% 26
East of England -69 56 £29,000 -34.09% 19
Yorkshire -94 56 £43,714 +12.09% 7
South West -51 46 £42,500 +4.94% 12
Scotland -66 35 £42,500 - 10
East Midlands -61 30 £37,500 -9.09% 7
Wales -35 18 £32,500 -11.56% 4
North East -28 9 £48,750 +28.29% 7
Northern Ireland -45 2 £40,000 -15.79% 2

For the 6 months to 16 October 2021, IT jobs citing Problem Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Problem Management.

1 481 (52.45%) ITIL
2 321 (35.01%) Microsoft
3 285 (31.08%) Incident Management
4 271 (29.55%) Change Management
5 269 (29.33%) Windows
6 263 (28.68%) Social Skills
7 236 (25.74%) SLA
8 211 (23.01%) Service Delivery
9 207 (22.57%) Microsoft 365
10 203 (22.14%) Service Management
11 189 (20.61%) Azure
12 186 (20.28%) Active Directory
12 186 (20.28%) Finance
13 168 (18.32%) Agile Software Development
14 154 (16.79%) Problem-Solving
15 147 (16.03%) Windows Server
16 140 (15.27%) ITSM
17 123 (13.41%) Root Cause Analysis
18 120 (13.09%) VMware
19 118 (12.87%) DevOps
20 111 (12.10%) Analytical Skills
21 107 (11.67%) Management Information System
22 106 (11.56%) PowerShell
23 105 (11.45%) Continuous Improvement
24 102 (11.12%) Degree
25 100 (10.91%) AWS
26 99 (10.80%) Firewall
27 95 (10.36%) SQL
28 94 (10.25%) Mentoring
29 88 (9.60%) Oracle

Problem Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 63 (6.87%) SharePoint
2 42 (4.58%) Elasticsearch
3 36 (3.93%) MS Exchange
4 30 (3.27%) Cloud Foundry
4 30 (3.27%) GemFire
5 12 (1.31%) Confluence
5 12 (1.31%) IIS
6 10 (1.09%) Skype for Business
7 8 (0.87%) WebLogic
8 6 (0.65%) Exchange Server 2013
9 5 (0.55%) OpenStack
10 4 (0.44%) FileNet
11 3 (0.33%) Oracle Service Bus
11 3 (0.33%) Oracle SOA Suite
11 3 (0.33%) Papyrus
11 3 (0.33%) Tomcat
12 2 (0.22%) CMS
12 2 (0.22%) Liferay
12 2 (0.22%) WebSphere
13 1 (0.11%) Oracle Workflow
Applications
1 63 (6.87%) Microsoft Office
2 19 (2.07%) Microsoft Excel
3 4 (0.44%) Chatbot
3 4 (0.44%) Microsoft PowerPoint
4 3 (0.33%) Siemens NX
5 2 (0.22%) SketchUp
6 1 (0.11%) MS Visio
Business Applications
1 13 (1.42%) Remedy ITSM
2 12 (1.31%) Dynamics CRM
3 5 (0.55%) Oracle Financials
4 4 (0.44%) Sentinel
5 3 (0.33%) Maximo
5 3 (0.33%) NetSuite
5 3 (0.33%) Teamcenter
6 2 (0.22%) Dynamics NAV
6 2 (0.22%) Oracle Applications
6 2 (0.22%) Oracle ERP
6 2 (0.22%) Relativity
6 2 (0.22%) SAP Business One
6 2 (0.22%) SAP S/4HANA
6 2 (0.22%) Workday HCM
7 1 (0.11%) Dynamics AX
7 1 (0.11%) IBM Operational Decision Manager
7 1 (0.11%) Oracle EBS
7 1 (0.11%) Oracle EBS R12
7 1 (0.11%) SAP HR
7 1 (0.11%) SAP SM
Cloud Services
1 207 (22.57%) Microsoft 365
2 189 (20.61%) Azure
3 100 (10.91%) AWS
4 69 (7.52%) PaaS
5 40 (4.36%) GitHub
6 36 (3.93%) Power Platform
7 35 (3.82%) Azure Active Directory
7 35 (3.82%) IaaS
8 32 (3.49%) SaaS
9 27 (2.94%) OneDrive
10 15 (1.64%) Cloud Computing
10 15 (1.64%) Google Workspace
11 14 (1.53%) Dynamics 365
12 9 (0.98%) Azure Sentinel
12 9 (0.98%) Mimecast
13 8 (0.87%) GitHub Actions
14 7 (0.76%) PowerApps
14 7 (0.76%) Serverless
14 7 (0.76%) Slack
15 6 (0.65%) Cloudflare
Communications & Networking
1 99 (10.80%) Firewall
2 87 (9.49%) DNS
3 79 (8.62%) VPN
4 67 (7.31%) DHCP
5 49 (5.34%) LAN
6 45 (4.91%) SAN
7 44 (4.80%) WAN
8 39 (4.25%) TCP/IP
9 32 (3.49%) Wi-Fi
10 31 (3.38%) HTTP
11 30 (3.27%) Calico
12 26 (2.84%) VLAN
12 26 (2.84%) VoIP
13 24 (2.62%) Network Security
14 16 (1.74%) Cisco ASA
15 14 (1.53%) Remote Desktop
16 13 (1.42%) IPsec
16 13 (1.42%) Wireless
17 12 (1.31%) Internet
17 12 (1.31%) WLAN
Database & Business Intelligence
1 81 (8.83%) SQL Server
2 32 (3.49%) PostgreSQL
3 31 (3.38%) Power BI
4 23 (2.51%) SQL Server Integration Services
5 18 (1.96%) SQL Server Reporting Services
6 17 (1.85%) MySQL
7 12 (1.31%) Relational Database
8 8 (0.87%) Oracle Database
8 8 (0.87%) SQL Server Analysis Services
9 7 (0.76%) Azure SQL Database
9 7 (0.76%) Redis
9 7 (0.76%) Tableau
10 6 (0.65%) Electronic Patient Records
11 5 (0.55%) MongoDB
12 4 (0.44%) Data Warehouse
12 4 (0.44%) Oracle Reports
13 3 (0.33%) Microsoft Analysis Services
13 3 (0.33%) Oracle Database 11g
13 3 (0.33%) RDBMS
13 3 (0.33%) SQL Server 2012
Development Applications
1 60 (6.54%) Jenkins
2 50 (5.45%) Git (software)
3 34 (3.71%) Sonatype Nexus
4 33 (3.60%) Cucumber
5 31 (3.38%) Gradle
5 31 (3.38%) gulp
5 31 (3.38%) Selenium
6 30 (3.27%) Protractor
7 20 (2.18%) JIRA
8 9 (0.98%) GitLab
9 7 (0.76%) WinDbg
10 6 (0.65%) Maven
10 6 (0.65%) Team Foundation Server
10 6 (0.65%) Visual Studio
11 4 (0.44%) Subversion
11 4 (0.44%) VSS/SourceSafe
12 3 (0.33%) Bitbucket
12 3 (0.33%) Rational Rhapsody
13 2 (0.22%) Artifactory
13 2 (0.22%) Oracle APEX
General
1 263 (28.68%) Social Skills
2 186 (20.28%) Finance
3 111 (12.10%) Analytical Skills
4 71 (7.74%) Law
5 68 (7.42%) Inclusion and Diversity
6 57 (6.22%) Banking
7 44 (4.80%) Retail
8 41 (4.47%) Telecoms
9 38 (4.14%) Legal
10 34 (3.71%) Organisational Skills
11 25 (2.73%) Public Sector
12 20 (2.18%) Digital Economy
13 18 (1.96%) Back Office
13 18 (1.96%) Games
14 17 (1.85%) Influencing Skills
15 16 (1.74%) Presentation Skills
16 11 (1.20%) Documentation Skills
17 10 (1.09%) Manufacturing
18 8 (0.87%) Pharmaceutical
19 7 (0.76%) Billing
Job Titles
1 201 (21.92%) Analyst
2 88 (9.60%) Service Manager
3 70 (7.63%) Support Analyst
4 64 (6.98%) IT Manager
5 55 (6.00%) Service Analyst
6 53 (5.78%) Applications Support
6 53 (5.78%) Support Engineer
7 50 (5.45%) Incident Manager
8 49 (5.34%) Infrastructure Engineer
9 44 (4.80%) IT Analyst
10 39 (4.25%) Delivery Manager
11 38 (4.14%) 2nd Line Support
11 38 (4.14%) Cloud Engineer
12 36 (3.93%) IT Support
13 34 (3.71%) Network Engineer
14 30 (3.27%) IT Services Manager
14 30 (3.27%) Senior Analyst
14 30 (3.27%) Service Desk Analyst
15 29 (3.16%) Service Delivery Manager
16 28 (3.05%) Problem Manager
Libraries, Frameworks & Software Standards
1 48 (5.23%) Elastic Stack
2 44 (4.80%) AngularJS
3 41 (4.47%) Spring
4 37 (4.03%) RabbitMQ
4 37 (4.03%) Spring Boot
5 34 (3.71%) Kafka
5 34 (3.71%) Node.js
6 32 (3.49%) J2EE
7 30 (3.27%) Spring Integration
7 30 (3.27%) WireMock
8 27 (2.94%) .NET
9 17 (1.85%) React
10 15 (1.64%) HTML
10 15 (1.64%) XML
11 13 (1.42%) ASP.NET
12 11 (1.20%) JSON
12 11 (1.20%) RESTful
13 10 (1.09%) LDAP
14 9 (0.98%) CSS
15 8 (0.87%) Middleware
Miscellaneous
1 107 (11.67%) Management Information System
2 42 (4.58%) Data Centre
3 39 (4.25%) Self-Motivation
4 30 (3.27%) User Experience
5 24 (2.62%) Public Cloud
5 24 (2.62%) Replication
6 23 (2.51%) Clustering
7 16 (1.74%) Video Conferencing
8 15 (1.64%) CMDB
9 13 (1.42%) Driving Licence
9 13 (1.42%) Greenfield Project
10 12 (1.31%) Enterprise Storage
10 12 (1.31%) iPhone
11 10 (1.09%) Fat Client
11 10 (1.09%) Hybrid Cloud
11 10 (1.09%) Thin Client
12 9 (0.98%) Handset
12 9 (0.98%) PKI
13 8 (0.87%) Biotechnology
13 8 (0.87%) LIMS
Operating Systems
1 269 (29.33%) Windows
2 147 (16.03%) Windows Server
3 79 (8.62%) Windows 10
4 76 (8.29%) Linux
5 43 (4.69%) Unix
6 39 (4.25%) Windows Server 2019
7 25 (2.73%) Android
8 18 (1.96%) Apple iOS
8 18 (1.96%) Windows 7
8 18 (1.96%) Windows Server 2016
9 13 (1.42%) Windows Server 2012
10 10 (1.09%) Data ONTAP
10 10 (1.09%) Windows Server 2003
11 7 (0.76%) SUSE
12 6 (0.65%) HPUX
12 6 (0.65%) Mac OS
12 6 (0.65%) Oracle Linux
12 6 (0.65%) Red Hat Enterprise Linux
12 6 (0.65%) Windows Server 2008
13 5 (0.55%) Solaris
Processes & Methodologies
1 481 (52.45%) ITIL
2 285 (31.08%) Incident Management
3 271 (29.55%) Change Management
4 211 (23.01%) Service Delivery
5 203 (22.14%) Service Management
6 168 (18.32%) Agile Software Development
7 154 (16.79%) Problem-Solving
8 140 (15.27%) ITSM
9 123 (13.41%) Root Cause Analysis
10 118 (12.87%) DevOps
11 105 (11.45%) Continuous Improvement
12 94 (10.25%) Mentoring
13 76 (8.29%) Computer Science
14 71 (7.74%) Infrastructure Engineering
15 68 (7.42%) Process Improvement
16 65 (7.09%) Major Incident Management
17 62 (6.76%) Configuration Management
18 60 (6.54%) Proactive Management
19 56 (6.11%) Capacity Management
20 51 (5.56%) Project Management
Programming Languages
1 106 (11.56%) PowerShell
2 95 (10.36%) SQL
3 79 (8.62%) Java
4 74 (8.07%) Python
5 73 (7.96%) JavaScript
6 48 (5.23%) Bash Shell
7 32 (3.49%) Go
8 26 (2.84%) Ruby
9 24 (2.62%) Shell Script
10 22 (2.40%) C#
11 20 (2.18%) C
12 11 (1.20%) PHP
13 10 (1.09%) VBScript
14 6 (0.65%) Groovy
15 5 (0.55%) C++
15 5 (0.55%) TypeScript
16 4 (0.44%) Perl
16 4 (0.44%) PL/SQL
16 4 (0.44%) T-SQL
16 4 (0.44%) VB.NET
Qualifications
1 102 (11.12%) Degree
2 73 (7.96%) ITIL Certification
3 71 (7.74%) Security Cleared
4 45 (4.91%) SC Cleared
5 44 (4.80%) Microsoft Certification
6 41 (4.47%) Computer Science Degree
7 34 (3.71%) Cisco Certification
8 31 (3.38%) Oracle Certification
9 30 (3.27%) OCP
10 28 (3.05%) CCNA
11 26 (2.84%) MCSA
12 24 (2.62%) MCP
13 20 (2.18%) CCNP
13 20 (2.18%) MCSE
14 19 (2.07%) ITIL Foundation Certificate
15 18 (1.96%) VMware Certified Professional (VCP)
16 13 (1.42%) DV Cleared
17 9 (0.98%) CISM
17 9 (0.98%) CISSP
18 7 (0.76%) DBS Check
Quality Assurance & Compliance
1 236 (25.74%) SLA
2 32 (3.49%) ISO/IEC 27001
3 31 (3.38%) QA
4 24 (2.62%) GDPR
5 21 (2.29%) COBIT
5 21 (2.29%) ISO/IEC 20000
6 14 (1.53%) Cyber Essentials
7 9 (0.98%) Cyber Essentials PLUS
8 7 (0.76%) HL7
9 5 (0.55%) Accessibility
9 5 (0.55%) PMO
10 3 (0.33%) 21 CFR Part 11
10 3 (0.33%) Data Quality
10 3 (0.33%) GxP
11 2 (0.22%) Sarbanes-Oxley
12 1 (0.11%) GAMP
12 1 (0.11%) IFRS
12 1 (0.11%) ISO 9001
12 1 (0.11%) ITGC
12 1 (0.11%) PCI DSS
System Software
1 186 (20.28%) Active Directory
2 73 (7.96%) VMware Infrastructure
3 48 (5.23%) Hyper-V
4 40 (4.36%) Virtual Machines
5 16 (1.74%) XenApp
6 15 (1.64%) Virtual Desktop
7 14 (1.53%) BitLocker
7 14 (1.53%) Firmware
8 12 (1.31%) Docker
8 12 (1.31%) vSphere
9 11 (1.20%) VMware ESXi
10 10 (1.09%) NFS
11 8 (0.87%) Terminal Server
12 7 (0.76%) iptables
13 6 (0.65%) Veritas Cluster Server
13 6 (0.65%) XenDesktop
14 5 (0.55%) VMware Server
15 4 (0.44%) Forefront TMG
15 4 (0.44%) ProxySG
15 4 (0.44%) Shibboleth
Systems Management
1 79 (8.62%) SCCM
2 68 (7.42%) Ansible
3 53 (5.78%) Opscode Chef
4 51 (5.56%) Microsoft Intune
5 48 (5.23%) Kubernetes
6 40 (4.36%) Puppet
7 36 (3.93%) Kibana
8 32 (3.49%) Grafana
9 28 (3.05%) Terraform
10 14 (1.53%) Active Directory Federation Services
11 13 (1.42%) Cisco Prime
12 11 (1.20%) WSUS
13 10 (1.09%) Single Sign-On
14 8 (0.87%) AirWatch
14 8 (0.87%) vCenter Server
15 7 (0.76%) Perfmon
16 6 (0.65%) MOM
16 6 (0.65%) Opsgenie
16 6 (0.65%) Prometheus
16 6 (0.65%) SCOM
Vendors
1 321 (35.01%) Microsoft
2 120 (13.09%) VMware
3 88 (9.60%) Oracle
4 82 (8.94%) Cisco
5 76 (8.29%) ServiceNow
6 58 (6.32%) Citrix
7 45 (4.91%) Apple
8 42 (4.58%) HP
9 33 (3.60%) Remedy
10 32 (3.49%) Dell
11 27 (2.94%) Palo Alto
12 24 (2.62%) IBM
13 22 (2.40%) Salesforce.com
14 19 (2.07%) PayPal
14 19 (2.07%) Veeam
15 17 (1.85%) Juniper
16 16 (1.74%) Meraki
16 16 (1.74%) SAP
17 15 (1.64%) Splunk
18 14 (1.53%) NetApp