Period
to 18 September 2019

The following table provides summary statistics for permanent job vacancies with a requirement for ITIL Foundation Certificate qualifications. Included is a benchmarking guide to the salaries offered over the 6 months to 18 September 2019 with a comparison to the same period in the previous 2 years.

ITIL Foundation Certificate
UK
6 months to
18 Sep 2019
Same period 2018 Same period 2017
Rank 743 863 882
Rank change year-on-year +120 +19 +20
Permanent jobs citing ITIL Foundation Certificate 351 327 345
As % of all permanent IT jobs advertised in the UK 0.25% 0.19% 0.20%
As % of the Qualifications category 1.06% 0.82% 0.80%
Number of salaries quoted 294 274 250
UK median annual salary £45,000 £37,500 £41,500
Median salary % change year-on-year +20.00% -9.64% +18.57%
10th Percentile £28,500 £21,000 £24,950
90th Percentile £63,750 £60,000 £61,250
UK excluding London median annual salary £45,000 £35,000 £36,378
% change year-on-year +28.57% -3.79% +11.93%

ITIL Foundation Certificate is in the Academic Qualifications and Professional Certifications category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for academic qualifications or professional certifications.

All Academic and Professional Certifications
UK
Permanent vacancies requiring academic qualifications or professional certifications 33,206 39,706 43,281
As % of all permanent IT jobs advertised in the UK 23.45% 23.67% 24.54%
Number of salaries quoted 24,097 29,486 33,210
UK median annual salary £50,000 £50,000 £45,500
Median salary % change year-on-year - +9.89% +1.11%
10th Percentile £26,750 £26,250 £26,250
90th Percentile £82,500 £80,000 £77,500
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

ITIL Foundation Certificate
Job Vacancy Trend

Job postings citing ITIL Foundation Certificate as a percentage of all IT jobs advertised.

Job vacancy trend for ITIL Foundation Certificate in the UK

ITIL Foundation Certificate
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITIL Foundation Certificate.

Salary trend for ITIL Foundation Certificate in the UK

ITIL Foundation Certificate
Salary Histogram

The salary distribution of IT jobs citing ITIL Foundation Certificate over the 6 months to 18 September 2019.

Salary histogram for ITIL Foundation Certificate in the UK

ITIL Foundation Certificate
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL Foundation Certificate within the UK over the 6 months to 18 September 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +140 342 £45,000 +20.00% 25
UK excluding London +62 242 £45,000 +28.57% 17
London +115 104 £45,000 +8.43% 9
North of England +29 90 £47,500 +55.58% 3
South East +55 85 £60,000 +36.36% 7
Yorkshire +10 54 £47,500 +63.79%
North West +23 34 £41,000 +9.33% 3
East of England +59 26 £44,735 +5.26% 2
Midlands +46 19 £35,000 -28.69% 1
South West +18 18 £36,000 +44.00% 3
West Midlands +30 15 £37,500 -23.60% 1
East Midlands +20 4 £19,000 -35.64%
Wales - 4 £41,000 - 1
North East +14 2 £25,000 +15.61%

For the 6 months to 18 September 2019, IT jobs citing ITIL Foundation Certificate also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ITIL Foundation Certificate.

1 351 (100.00%) ITIL
2 176 (50.14%) Service Management
3 137 (39.03%) SLA
4 125 (35.61%) Service Delivery
5 111 (31.62%) ITSM
6 107 (30.48%) Microsoft
7 104 (29.63%) Windows
7 104 (29.63%) Continuous Improvement
8 101 (28.77%) Change Management
9 91 (25.93%) Finance
10 77 (21.94%) Problem Management
10 77 (21.94%) Proactive Monitoring
11 76 (21.65%) Active Directory
12 63 (17.95%) Public Sector
13 62 (17.66%) PRINCE2
14 58 (16.52%) ISO/IEC 27001
15 55 (15.67%) Office 365
16 53 (15.10%) ServiceNow
16 53 (15.10%) Continuous Improvement Process
17 51 (14.53%) ISO 9001
18 50 (14.25%) Incident Management
19 47 (13.39%) Microsoft Office
20 46 (13.11%) Knowledge Management
21 45 (12.82%) Cisco Certification
22 41 (11.68%) Problem-Solving
23 40 (11.40%) TCP/IP
24 39 (11.11%) Cisco
25 38 (10.83%) CCNA
26 37 (10.54%) User Experience
27 36 (10.26%) Stakeholder Engagement

ITIL Foundation Certificate
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (6.55%) MS Exchange
2 15 (4.27%) Skype for Business
3 10 (2.85%) CICS
3 10 (2.85%) SharePoint
4 7 (1.99%) Exchange Server 2003
4 7 (1.99%) IIS
5 5 (1.42%) Exchange Server 2010
5 5 (1.42%) Exchange Server 2013
6 3 (0.85%) ArcGIS
6 3 (0.85%) Exchange Server 2007
6 3 (0.85%) SharePoint Server
7 2 (0.57%) Apache
7 2 (0.57%) BizTalk Server
8 1 (0.28%) CMS
8 1 (0.28%) Confluence
8 1 (0.28%) SharePoint 2013
8 1 (0.28%) Tomcat
Applications
1 47 (13.39%) Microsoft Office
2 13 (3.70%) Microsoft Excel
3 10 (2.85%) Microsoft PowerPoint
4 2 (0.57%) SPSS
5 1 (0.28%) 3ds Max
5 1 (0.28%) Acrobat
5 1 (0.28%) Microsoft Project
5 1 (0.28%) MicroStation
5 1 (0.28%) Revit
Business Applications
1 7 (1.99%) SAP Hybris
2 5 (1.42%) Remedy ITSM
3 2 (0.57%) SAP ERP
4 1 (0.28%) Elite 3E
4 1 (0.28%) Oracle Applications
4 1 (0.28%) Oracle EBS
Cloud Services
1 55 (15.67%) Office 365
2 34 (9.69%) Azure
3 17 (4.84%) AWS
4 12 (3.42%) Power Platform
5 10 (2.85%) G Suite
6 8 (2.28%) Azure Active Directory
7 5 (1.42%) GCP
7 5 (1.42%) SaaS
8 4 (1.14%) Yammer
9 3 (0.85%) Microsoft Flow
9 3 (0.85%) PowerApps
10 1 (0.28%) Adobe Creative Cloud
10 1 (0.28%) GitHub
10 1 (0.28%) IaaS
10 1 (0.28%) IBM Cloud
10 1 (0.28%) Mimecast
10 1 (0.28%) PaaS
Communications & Networking
1 40 (11.40%) TCP/IP
2 30 (8.55%) Firewall
3 28 (7.98%) DNS
4 25 (7.12%) DHCP
5 18 (5.13%) LAN
5 18 (5.13%) Skype
6 17 (4.84%) WAN
7 15 (4.27%) MPLS
7 15 (4.27%) Network Security
7 15 (4.27%) Wireless
8 14 (3.99%) VPN
9 12 (3.42%) Internet
10 7 (1.99%) Remote Desktop
10 7 (1.99%) VoIP
11 6 (1.71%) HTTPS
11 6 (1.71%) Reverse Proxy
11 6 (1.71%) VLAN
12 5 (1.42%) Intrusion Detection
12 5 (1.42%) NetScaler
12 5 (1.42%) WLAN
Database & Business Intelligence
1 29 (8.26%) SQL Server
2 12 (3.42%) Data Warehouse
2 12 (3.42%) Relational Database
3 10 (2.85%) DB2
4 9 (2.56%) Microsoft Analysis Services
4 9 (2.56%) Power BI
4 9 (2.56%) SQL Server Analysis Services
5 6 (1.71%) PostgreSQL
6 4 (1.14%) GIS
6 4 (1.14%) MySQL
6 4 (1.14%) Oracle Database
7 3 (0.85%) BusinessObjects
7 3 (0.85%) BusinessObjects Web Intelligence
7 3 (0.85%) Crystal Reports
7 3 (0.85%) Geospatial Data
7 3 (0.85%) QlikView
7 3 (0.85%) SAP HANA
7 3 (0.85%) SQL Server Reporting Services
8 2 (0.57%) BigQuery
8 2 (0.57%) Enterprise Data Warehouse
Development Applications
1 5 (1.42%) JIRA
2 2 (0.57%) SQL Server Management Studio (SSMS)
2 2 (0.57%) Visual Studio
2 2 (0.57%) Visual Studio Team System
3 1 (0.28%) Ant
3 1 (0.28%) Jenkins
3 1 (0.28%) Maven
3 1 (0.28%) MSI
3 1 (0.28%) Team Foundation Server
3 1 (0.28%) Visual Studio Code
3 1 (0.28%) VSS/SourceSafe
General
1 91 (25.93%) Finance
2 63 (17.95%) Public Sector
3 19 (5.41%) Legal
4 17 (4.84%) Retail
5 16 (4.56%) Law
6 10 (2.85%) Banking
7 8 (2.28%) Telecoms
8 6 (1.71%) Financial Institution
9 4 (1.14%) Electronics
9 4 (1.14%) Manufacturing
9 4 (1.14%) Marketing
10 2 (0.57%) Back Office
10 2 (0.57%) Pharmaceutical
11 1 (0.28%) Dutch Language
11 1 (0.28%) French Language
11 1 (0.28%) German Language
Job Titles
1 82 (23.36%) Analyst
2 73 (20.80%) Service Manager
3 66 (18.80%) Delivery Manager
4 65 (18.52%) Service Delivery Manager
5 40 (11.40%) Service Analyst
6 32 (9.12%) Support Engineer
7 31 (8.83%) Service Desk Analyst
8 26 (7.41%) Support Analyst
9 23 (6.55%) Network Engineer
10 21 (5.98%) Administrator
11 19 (5.41%) 2nd Line Support
11 19 (5.41%) Desktop Support
12 16 (4.56%) Cisco Support
12 16 (4.56%) IT Analyst
13 15 (4.27%) Network Support
13 15 (4.27%) Network Support Engineer
14 14 (3.99%) Cisco Engineer
14 14 (3.99%) Cisco Network Engineer
15 13 (3.70%) Incident Manager
16 12 (3.42%) Technical Leader
Libraries, Frameworks & Software Standards
1 7 (1.99%) Middleware
1 7 (1.99%) Software Packaging
2 4 (1.14%) Web Services
3 3 (0.85%) LDAP
4 2 (0.57%) CSS
4 2 (0.57%) LAMP
4 2 (0.57%) LAPP Stack
4 2 (0.57%) XML
5 1 (0.28%) .NET
5 1 (0.28%) ASP.NET
5 1 (0.28%) CAML
5 1 (0.28%) HTML
5 1 (0.28%) jQuery
5 1 (0.28%) Oracle GoldenGate
5 1 (0.28%) REST
Miscellaneous
1 37 (10.54%) User Experience
2 29 (8.26%) Management Information System
3 28 (7.98%) Analytical Skills
4 20 (5.70%) Self-Motivation
5 16 (4.56%) iPhone
6 14 (3.99%) Mainframe
7 11 (3.13%) Data Centre
7 11 (3.13%) Virtual Team
8 10 (2.85%) CESG
9 9 (2.56%) CMDB
9 9 (2.56%) Smartphone
10 8 (2.28%) iPad
10 8 (2.28%) Video Conferencing
11 6 (1.71%) Blackberry
11 6 (1.71%) Hedge funds
12 4 (1.14%) Public Cloud
13 3 (0.85%) BYOD
13 3 (0.85%) Data Protection Act
13 3 (0.85%) Enterprise Software
14 2 (0.57%) Mobile App
Operating Systems
1 104 (29.63%) Windows
2 36 (10.26%) Windows Server
3 29 (8.26%) Windows 7
4 28 (7.98%) Windows 10
5 20 (5.70%) Windows Server 2012
6 19 (5.41%) Linux
7 12 (3.42%) Unix
8 10 (2.85%) zOS
9 8 (2.28%) CentOS
9 8 (2.28%) Red Hat Enterprise Linux
9 8 (2.28%) Windows Server 2008
10 5 (1.42%) Android
10 5 (1.42%) Mac OS X
11 3 (0.85%) Apple iOS
12 2 (0.57%) Windows 8
13 1 (0.28%) Mac OS
13 1 (0.28%) Windows Server 2003
Processes & Methodologies
1 351 (100.00%) ITIL
2 176 (50.14%) Service Management
3 125 (35.61%) Service Delivery
4 111 (31.62%) ITSM
5 104 (29.63%) Continuous Improvement
6 101 (28.77%) Change Management
7 77 (21.94%) Proactive Monitoring
7 77 (21.94%) Problem Management
8 62 (17.66%) PRINCE2
9 53 (15.10%) Continuous Improvement Process
10 50 (14.25%) Incident Management
11 46 (13.11%) Knowledge Management
12 41 (11.68%) Problem-Solving
13 36 (10.26%) Stakeholder Engagement
14 33 (9.40%) Investment Management
15 27 (7.69%) Agile Software Development
16 18 (5.13%) Service Design
17 17 (4.84%) Process Improvement
18 15 (4.27%) Project Management
19 14 (3.99%) Programme Management
Programming Languages
1 31 (8.83%) SQL
2 16 (4.56%) PowerShell
3 9 (2.56%) Python
4 3 (0.85%) Shell Script
4 3 (0.85%) VBA
5 2 (0.57%) Bash Shell
5 2 (0.57%) C#
5 2 (0.57%) JavaScript
5 2 (0.57%) MATLAB
5 2 (0.57%) T-SQL
6 1 (0.28%) C
6 1 (0.28%) Java
6 1 (0.28%) PHP
6 1 (0.28%) VB
6 1 (0.28%) VBScript
Qualifications
1 45 (12.82%) Cisco Certification
2 38 (10.83%) CCNA
3 30 (8.55%) Degree
4 29 (8.26%) Microsoft Certification
5 25 (7.12%) Security Cleared
6 24 (6.84%) MCSE
7 20 (5.70%) DV Cleared
8 13 (3.70%) MCSA
8 13 (3.70%) SC Cleared
9 10 (2.85%) CISMP
9 10 (2.85%) MCP
10 8 (2.28%) CISSP
10 8 (2.28%) Computer Science Degree
11 6 (1.71%) CISM
12 5 (1.42%) HND
12 5 (1.42%) PRINCE2 Practitioner
13 4 (1.14%) CISA
13 4 (1.14%) CRISC
13 4 (1.14%) MCITP
14 3 (0.85%) Citrix Certification
Quality Assurance & Compliance
1 137 (39.03%) SLA
2 58 (16.52%) ISO/IEC 27001
3 51 (14.53%) ISO 9001
4 6 (1.71%) PCI DSS
5 4 (1.14%) QA
6 3 (0.85%) PMO
7 1 (0.28%) ISO/IEC 20000
7 1 (0.28%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
System Software
1 76 (21.65%) Active Directory
2 15 (4.27%) VMware Infrastructure
3 11 (3.13%) Hyper-V
4 6 (1.71%) Firmware
5 5 (1.42%) VMware Workstation
5 5 (1.42%) XenApp
5 5 (1.42%) XenDesktop
6 4 (1.14%) Terminal Services
6 4 (1.14%) VMware ESXi
7 3 (0.85%) Citrix Hypervisor
8 2 (0.57%) iptables
8 2 (0.57%) Squid
8 2 (0.57%) Virtual Desktop
8 2 (0.57%) Virtual Servers
8 2 (0.57%) vSphere
9 1 (0.28%) Microsoft App-V
9 1 (0.28%) Oracle RAC
9 1 (0.28%) vCloud
9 1 (0.28%) VMware NSX
Systems Management
1 29 (8.26%) SCCM
2 7 (1.99%) WSUS
3 6 (1.71%) Control-M
3 6 (1.71%) Perfmon
4 5 (1.42%) AirWatch
4 5 (1.42%) Microsoft Intune
5 3 (0.85%) FortiGate
5 3 (0.85%) Nagios
6 2 (0.57%) Ansible
6 2 (0.57%) Jamf Pro
6 2 (0.57%) SELinux
7 1 (0.28%) Backup Exec
7 1 (0.28%) Data Guard
7 1 (0.28%) NetBackup
7 1 (0.28%) Puppet
7 1 (0.28%) SCOM
7 1 (0.28%) Single Sign-On
7 1 (0.28%) vRealize
7 1 (0.28%) vRealize Orchestrator
7 1 (0.28%) ZENworks
Vendors
1 107 (30.48%) Microsoft
2 53 (15.10%) ServiceNow
3 39 (11.11%) Cisco
4 24 (6.84%) VMware
5 18 (5.13%) Citrix
6 14 (3.99%) SAP
7 12 (3.42%) Avaya
8 11 (3.13%) HP
8 11 (3.13%) IBM
9 10 (2.85%) Oracle
10 9 (2.56%) Apple
11 8 (2.28%) CA
11 8 (2.28%) Red Hat
12 7 (1.99%) hybris
13 6 (1.71%) Sony
14 5 (1.42%) Fujitsu
14 5 (1.42%) Google
14 5 (1.42%) Ivanti
14 5 (1.42%) Remedy
14 5 (1.42%) Tandberg