Period
to 15 November 2019

The following table provides summary statistics for permanent job vacancies with a requirement for ITIL Foundation Certificate qualifications. Included is a benchmarking guide to the salaries offered over the 6 months to 15 November 2019 with a comparison to the same period in the previous 2 years.

ITIL Foundation Certificate
UK
6 months to
15 Nov 2019
Same period 2018 Same period 2017
Rank 779 853 858
Rank change year-on-year +74 +5 +23
Permanent jobs citing ITIL Foundation Certificate 293 307 367
As % of all permanent IT jobs advertised in the UK 0.21% 0.19% 0.20%
As % of the Qualifications category 0.94% 0.79% 0.84%
Number of salaries quoted 260 246 291
UK median annual salary £47,500 £37,500 £37,500
Median salary % change year-on-year +26.67% - -
10th Percentile £30,750 £20,813 £24,375
90th Percentile £63,750 £60,000 £60,000
UK excluding London median annual salary £45,000 £35,000 £35,000
% change year-on-year +28.57% - -6.67%

ITIL Foundation Certificate is in the Academic Qualifications and Professional Certifications category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for academic qualifications or professional certifications.

All Academic and Professional Certifications
UK
Permanent vacancies requiring academic qualifications or professional certifications 31,015 38,696 43,799
As % of all permanent IT jobs advertised in the UK 22.65% 23.74% 24.26%
Number of salaries quoted 22,856 28,625 33,650
UK median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% +5.56%
10th Percentile £27,500 £26,250 £26,000
90th Percentile £82,500 £80,900 £77,500
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

ITIL Foundation Certificate
Job Vacancy Trend

Job postings citing ITIL Foundation Certificate as a percentage of all IT jobs advertised.

Job vacancy trend for ITIL Foundation Certificate in the UK

ITIL Foundation Certificate
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITIL Foundation Certificate.

Salary trend for ITIL Foundation Certificate in the UK

ITIL Foundation Certificate
Salary Histogram

The salary distribution of IT jobs citing ITIL Foundation Certificate over the 6 months to 15 November 2019.

Salary histogram for ITIL Foundation Certificate in the UK

ITIL Foundation Certificate
Top 13 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL Foundation Certificate within the UK over the 6 months to 15 November 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +95 284 £47,500 +23.38% 32
UK excluding London +43 188 £45,000 +28.57% 26
London +104 99 £50,000 -9.09% 7
South East +48 67 £44,000 +3.53% 9
North of England -1 67 £47,500 +46.15% 8
Yorkshire -4 48 £47,500 +46.15% 4
East of England +66 19 £44,735 +5.26% 2
North West 0 19 £42,000 +11.27% 1
West Midlands +51 16 £41,250 -15.96% 2
Midlands +38 16 £41,250 -15.96% 3
South West +15 16 £36,000 -4.00% 3
Wales +13 2 £41,000 -18.00% 1
Scotland +10 1 £35,000 +16.67%

For the 6 months to 15 November 2019, IT jobs citing ITIL Foundation Certificate also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ITIL Foundation Certificate.

1 293 (100.00%) ITIL
2 153 (52.22%) Service Management
3 102 (34.81%) SLA
4 99 (33.79%) ITSM
5 97 (33.11%) Service Delivery
6 94 (32.08%) Windows
7 91 (31.06%) Change Management
8 84 (28.67%) Continuous Improvement
9 81 (27.65%) Microsoft
10 75 (25.60%) Proactive Monitoring
11 64 (21.84%) Problem Management
12 57 (19.45%) Finance
12 57 (19.45%) Public Sector
13 54 (18.43%) PRINCE2
14 50 (17.06%) Active Directory
14 50 (17.06%) ISO/IEC 27001
15 47 (16.04%) Continuous Improvement Process
16 46 (15.70%) Azure
17 45 (15.36%) ISO 9001
18 43 (14.68%) Office 365
19 42 (14.33%) ServiceNow
20 41 (13.99%) Cisco Certification
21 39 (13.31%) Windows Server
21 39 (13.31%) Problem-Solving
22 36 (12.29%) CCNA
23 35 (11.95%) SQL
24 34 (11.60%) TCP/IP
25 33 (11.26%) Incident Management
26 32 (10.92%) Knowledge Management
26 32 (10.92%) SQL Server

ITIL Foundation Certificate
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (6.14%) SharePoint
2 15 (5.12%) MS Exchange
3 11 (3.75%) Exchange Server 2007
4 8 (2.73%) Exchange Server 2013
4 8 (2.73%) IIS
5 7 (2.39%) CICS
6 3 (1.02%) ArcGIS
6 3 (1.02%) SharePoint Server
7 2 (0.68%) BizTalk Server
7 2 (0.68%) Skype for Business
8 1 (0.34%) CMS
8 1 (0.34%) Exchange Server 2010
Applications
1 30 (10.24%) Microsoft Office
2 4 (1.37%) Microsoft Excel
3 3 (1.02%) Microsoft PowerPoint
4 2 (0.68%) SPSS
5 1 (0.34%) 3ds Max
5 1 (0.34%) Acrobat
5 1 (0.34%) Microsoft Project
5 1 (0.34%) MicroStation
5 1 (0.34%) Revit
Business Applications
1 3 (1.02%) Elite 3E
2 2 (0.68%) SAP ERP
2 2 (0.68%) SAP Hybris
3 1 (0.34%) Oracle Applications
3 1 (0.34%) Oracle EBS
Cloud Services
1 46 (15.70%) Azure
2 43 (14.68%) Office 365
3 23 (7.85%) AWS
4 17 (5.80%) Power Platform
5 14 (4.78%) Azure Active Directory
6 3 (1.02%) G Suite
6 3 (1.02%) GCP
6 3 (1.02%) Microsoft Flow
6 3 (1.02%) Mimecast
6 3 (1.02%) PowerApps
6 3 (1.02%) SaaS
7 1 (0.34%) Adobe Creative Cloud
7 1 (0.34%) IaaS
7 1 (0.34%) PaaS
7 1 (0.34%) Yammer
Communications & Networking
1 34 (11.60%) TCP/IP
2 26 (8.87%) Firewall
3 22 (7.51%) LAN
3 22 (7.51%) WAN
4 18 (6.14%) Network Security
5 15 (5.12%) MPLS
6 11 (3.75%) DHCP
6 11 (3.75%) VoIP
6 11 (3.75%) Wireless
7 10 (3.41%) DNS
8 9 (3.07%) Internet
9 8 (2.73%) SMTP
10 7 (2.39%) WLAN
11 6 (2.05%) 4G
11 6 (2.05%) Unified Communications
11 6 (2.05%) VPN
12 5 (1.71%) Intrusion Detection
13 4 (1.37%) Remote Desktop
13 4 (1.37%) Reverse Proxy
13 4 (1.37%) VLAN
Database & Business Intelligence
1 32 (10.92%) SQL Server
2 16 (5.46%) Data Warehouse
3 15 (5.12%) Relational Database
4 14 (4.78%) Microsoft Analysis Services
4 14 (4.78%) Power BI
4 14 (4.78%) SQL Server Analysis Services
5 7 (2.39%) DB2
6 4 (1.37%) GIS
6 4 (1.37%) Oracle Database
6 4 (1.37%) SQL Server Reporting Services
7 3 (1.02%) Crystal Reports
7 3 (1.02%) Geospatial Data
7 3 (1.02%) SQL Server 2012
7 3 (1.02%) SQL Server 2014
8 2 (0.68%) Amazon Redshift
8 2 (0.68%) BusinessObjects
8 2 (0.68%) BusinessObjects Web Intelligence
8 2 (0.68%) MySQL
8 2 (0.68%) QlikView
8 2 (0.68%) SAP BW
Development Applications
1 3 (1.02%) JIRA
1 3 (1.02%) SQL Server Management Studio (SSMS)
2 1 (0.34%) Bitbucket
2 1 (0.34%) MSI
2 1 (0.34%) VSS/SourceSafe
General
1 57 (19.45%) Finance
1 57 (19.45%) Public Sector
2 17 (5.80%) Retail
3 9 (3.07%) Banking
4 6 (2.05%) Advertising
4 6 (2.05%) Legal
5 5 (1.71%) Telecoms
6 2 (0.68%) Back Office
6 2 (0.68%) Financial Institution
6 2 (0.68%) Law
7 1 (0.34%) Electronics
7 1 (0.34%) Manufacturing
7 1 (0.34%) Marketing
Job Titles
1 67 (22.87%) Service Manager
2 58 (19.80%) Delivery Manager
3 57 (19.45%) Service Delivery Manager
4 53 (18.09%) Analyst
5 37 (12.63%) Support Engineer
6 25 (8.53%) Administrator
7 24 (8.19%) Network Engineer
8 19 (6.48%) Service Analyst
9 18 (6.14%) Support Analyst
10 15 (5.12%) DBA
11 14 (4.78%) 2nd Line Support
11 14 (4.78%) Azure Administrator
11 14 (4.78%) Cisco Engineer
11 14 (4.78%) Cisco Network Engineer
11 14 (4.78%) Network Support
11 14 (4.78%) Network Support Engineer
11 14 (4.78%) SQL DBA
12 13 (4.44%) Desktop Support
12 13 (4.44%) IT Analyst
13 12 (4.10%) Desktop Engineer
Libraries, Frameworks & Software Standards
1 8 (2.73%) LDAP
2 4 (1.37%) Web Services
3 3 (1.02%) EJB
3 3 (1.02%) XML
4 1 (0.34%) .NET
4 1 (0.34%) ASP.NET
4 1 (0.34%) CSS
4 1 (0.34%) HTML
4 1 (0.34%) Middleware
4 1 (0.34%) Oracle GoldenGate
4 1 (0.34%) React
Miscellaneous
1 28 (9.56%) User Experience
2 24 (8.19%) Analytical Skills
2 24 (8.19%) Self-Motivation
3 14 (4.78%) Data Centre
4 12 (4.10%) Management Information System
5 11 (3.75%) BYOD
6 10 (3.41%) CESG
7 9 (3.07%) Virtual Team
8 8 (2.73%) CMDB
8 8 (2.73%) iPhone
8 8 (2.73%) Mainframe
9 7 (2.39%) Video Conferencing
10 5 (1.71%) PKI
11 4 (1.37%) Enterprise Software
11 4 (1.37%) iPad
11 4 (1.37%) Smartphone
12 3 (1.02%) Data Protection Act
12 3 (1.02%) EPoS
12 3 (1.02%) Handset
12 3 (1.02%) Public Cloud
Operating Systems
1 94 (32.08%) Windows
2 39 (13.31%) Windows Server
3 29 (9.90%) Windows 7
4 27 (9.22%) Windows 10
5 18 (6.14%) Windows Server 2012
6 17 (5.80%) Linux
7 7 (2.39%) Red Hat Enterprise Linux
7 7 (2.39%) Windows Server 2008
7 7 (2.39%) zOS
8 5 (1.71%) Android
8 5 (1.71%) Apple iOS
8 5 (1.71%) Unix
9 4 (1.37%) CentOS
10 3 (1.02%) Mac OS
10 3 (1.02%) Mac OS X
10 3 (1.02%) Windows 8
10 3 (1.02%) Windows Server 2003
Processes & Methodologies
1 293 (100.00%) ITIL
2 153 (52.22%) Service Management
3 99 (33.79%) ITSM
4 97 (33.11%) Service Delivery
5 91 (31.06%) Change Management
6 84 (28.67%) Continuous Improvement
7 75 (25.60%) Proactive Monitoring
8 64 (21.84%) Problem Management
9 54 (18.43%) PRINCE2
10 47 (16.04%) Continuous Improvement Process
11 39 (13.31%) Problem-Solving
12 33 (11.26%) Incident Management
13 32 (10.92%) Knowledge Management
14 26 (8.87%) Stakeholder Engagement
15 25 (8.53%) Investment Management
16 23 (7.85%) Agile Software Development
17 15 (5.12%) Service Design
18 14 (4.78%) Database Theory
18 14 (4.78%) Relational Database Theory
18 14 (4.78%) User Acceptance Testing
Programming Languages
1 35 (11.95%) SQL
2 20 (6.83%) PowerShell
3 5 (1.71%) Python
3 5 (1.71%) T-SQL
4 3 (1.02%) VBA
5 2 (0.68%) JavaScript
5 2 (0.68%) MATLAB
6 1 (0.34%) C
6 1 (0.34%) C#
6 1 (0.34%) PHP
6 1 (0.34%) Shell Script
6 1 (0.34%) VB
6 1 (0.34%) VBScript
Qualifications
1 41 (13.99%) Cisco Certification
2 36 (12.29%) CCNA
3 27 (9.22%) Microsoft Certification
4 22 (7.51%) MCSE
4 22 (7.51%) Security Cleared
5 21 (7.17%) Degree
6 18 (6.14%) DV Cleared
7 12 (4.10%) MCSA
8 10 (3.41%) CISMP
8 10 (3.41%) SC Cleared
9 6 (2.05%) CISM
9 6 (2.05%) CISSP
10 5 (1.71%) CRISC
10 5 (1.71%) HND
10 5 (1.71%) PRINCE2 Practitioner
11 4 (1.37%) CISA
11 4 (1.37%) VCAP
12 3 (1.02%) ISEB
12 3 (1.02%) MCP
13 2 (0.68%) ISSMP
Quality Assurance & Compliance
1 102 (34.81%) SLA
2 50 (17.06%) ISO/IEC 27001
3 45 (15.36%) ISO 9001
4 5 (1.71%) PCI DSS
5 2 (0.68%) PMO
6 1 (0.34%) GDPR
6 1 (0.34%) ISO 31000
6 1 (0.34%) ISO/IEC 20000
6 1 (0.34%) QA
System Software
1 50 (17.06%) Active Directory
2 20 (6.83%) VMware Infrastructure
3 12 (4.10%) VMware Workstation
4 5 (1.71%) Hyper-V
5 4 (1.37%) Firmware
5 4 (1.37%) Terminal Services
6 3 (1.02%) Virtual Servers
6 3 (1.02%) XenApp
7 2 (0.68%) Virtual Desktop
7 2 (0.68%) XenDesktop
8 1 (0.34%) Citrix Hypervisor
8 1 (0.34%) Microsoft App-V
8 1 (0.34%) Oracle RAC
8 1 (0.34%) vCloud
8 1 (0.34%) VMware ESXi
Systems Management
1 23 (7.85%) SCCM
2 16 (5.46%) Microsoft Intune
3 5 (1.71%) AirWatch
3 5 (1.71%) WSUS
4 4 (1.37%) Perfmon
5 3 (1.02%) Cisco CUCM
5 3 (1.02%) FortiGate
6 2 (0.68%) Control-M
7 1 (0.34%) Ansible
7 1 (0.34%) Backup Exec
7 1 (0.34%) Data Guard
7 1 (0.34%) Nagios
7 1 (0.34%) NetBackup
7 1 (0.34%) Puppet
7 1 (0.34%) SCOM
7 1 (0.34%) ZENworks
Vendors
1 81 (27.65%) Microsoft
2 42 (14.33%) ServiceNow
3 26 (8.87%) VMware
4 25 (8.53%) Cisco
5 14 (4.78%) Apple
6 13 (4.44%) HP
7 9 (3.07%) Citrix
8 8 (2.73%) Oracle
9 7 (2.39%) CA
9 7 (2.39%) IBM
9 7 (2.39%) Red Hat
9 7 (2.39%) SAP
10 6 (2.05%) Avaya
10 6 (2.05%) TOWER Software
11 5 (1.71%) Fujitsu
11 5 (1.71%) Tandberg
12 4 (1.37%) iManage
12 4 (1.37%) Ivanti
13 3 (1.02%) Aruba
13 3 (1.02%) SolarWinds