2nd Line Support Contracts in Wales

Second Line Support
UK > Wales

The median Second Line Support daily rate in Wales is £200, according to job vacancies posted in the 6 months leading up to 1 May 2025.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
1 May 2025
Same period 2024 Same period 2023
Rank 37 43 53
Rank change year-on-year +6 +10 +11
Contract jobs requiring a 2nd Line Support 6 1 8
As % of all contract jobs advertised in Wales 2.05% 0.25% 1.26%
As % of the Job Titles category 2.17% 0.28% 1.33%
Number of daily rates quoted 1 1 7
10th Percentile - - £178
25th Percentile £188 £133 £190
Median daily rate (50th Percentile) £200 £135 £200
Median % change year-on-year +48.15% -32.50% +10.96%
75th Percentile £213 £138 £210
90th Percentile - - -
UK median daily rate £221 £200 £210
% change year-on-year +10.38% -4.76% +10.53%
Number of hourly rates quoted 4 0 0
10th Percentile £28.50 - -
25th Percentile £31.88 - -
Median hourly rate £37.50 - -
75th Percentile £41.25 - -
90th Percentile - - -
UK median hourly rate £27.50 £17.72 £20.21
% change year-on-year +55.19% -12.32% +2.69%

All Contract IT Job Vacancies
Wales

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in Wales. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in Wales with a recognized job title 276 352 601
% of contract IT jobs with a recognized job title 94.20% 89.11% 94.65%
Number of daily rates quoted 200 250 463
10th Percentile £160 £187 £172
25th Percentile £255 £350 £313
Median daily rate (50th Percentile) £400 £450 £450
Median % change year-on-year -11.11% - -5.26%
75th Percentile £500 £550 £550
90th Percentile £625 £638 £650
UK median daily rate £515 £525 £540
% change year-on-year -1.90% -2.78% +2.86%
Number of hourly rates quoted 27 28 33
10th Percentile £16.00 £11.75 £13.25
25th Percentile £18.29 £13.06 £15.25
Median hourly rate £21.01 £19.09 £18.14
Median % change year-on-year +10.09% +5.21% -8.89%
75th Percentile £41.25 £31.02 £19.98
90th Percentile £45.00 £86.54 £45.75
UK median hourly rate £29.00 £36.42 £45.00
% change year-on-year -20.37% -19.07% +91.49%

2nd Line Support
Job Vacancy Trend in Wales

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in Wales.

Job vacancy trend for 2nd Line Support in Wales

2nd Line Support
Contractor Daily Rate Trend in Wales

3-month moving average daily rate quoted in jobs citing 2nd Line Support in Wales.

Daily rate trend for 2nd Line Support in Wales

2nd Line Support
Contractor Hourly Rate Trend in Wales

3-month moving average hourly rates quoted in jobs citing 2nd Line Support in Wales.

Hourly rate trend for 2nd Line Support in Wales

2nd Line Support
Contract Job Locations in Wales

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the Wales region over the 6 months to 1 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
South Wales +11 6 £200 +48.15%
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Wales

For the 6 months to 1 May 2025, 2nd Line Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Wales region featuring 2nd Line Support in the job title.

1 5 (83.33%) Windows
1 5 (83.33%) Active Directory
1 5 (83.33%) Firewall
1 5 (83.33%) Degree
1 5 (83.33%) Problem-Solving
1 5 (83.33%) Social Skills
1 5 (83.33%) Customer Service
2 4 (66.67%) Microsoft 365
2 4 (66.67%) Microsoft Intune
2 4 (66.67%) ServiceNow
2 4 (66.67%) Jamf Pro
2 4 (66.67%) Data Centre
2 4 (66.67%) Application Packaging
2 4 (66.67%) Computer Science
2 4 (66.67%) Network+ Certification
2 4 (66.67%) Incident Management
2 4 (66.67%) Video Conferencing
2 4 (66.67%) Azure
2 4 (66.67%) A+ Certification
2 4 (66.67%) ITIL
3 2 (33.33%) Microsoft
4 1 (16.67%) WhatsApp
4 1 (16.67%) Public Sector
4 1 (16.67%) Windows 10
4 1 (16.67%) User Experience
4 1 (16.67%) Windows Server 2012
4 1 (16.67%) Microsoft Office
4 1 (16.67%) Citrix
4 1 (16.67%) ERP
4 1 (16.67%) Windows XP

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (16.67%) Exchange Server 2003
1 1 (16.67%) Exchange Server 2007
1 1 (16.67%) Exchange Server 2010
1 1 (16.67%) Microsoft Exchange
Applications
1 1 (16.67%) Microsoft Office
Cloud Services
1 4 (66.67%) Azure
1 4 (66.67%) Microsoft 365
2 1 (16.67%) WhatsApp
Communications & Networking
1 5 (83.33%) Firewall
General
1 5 (83.33%) Social Skills
2 1 (16.67%) Finance
2 1 (16.67%) Public Sector
Miscellaneous
1 4 (66.67%) Data Centre
1 4 (66.67%) Video Conferencing
Operating Systems
1 5 (83.33%) Windows
2 1 (16.67%) Windows 10
2 1 (16.67%) Windows Server 2003
2 1 (16.67%) Windows Server 2008
2 1 (16.67%) Windows Server 2012
2 1 (16.67%) Windows Vista
2 1 (16.67%) Windows XP
Processes & Methodologies
1 5 (83.33%) Customer Service
1 5 (83.33%) Problem-Solving
2 4 (66.67%) Application Packaging
2 4 (66.67%) Computer Science
2 4 (66.67%) Incident Management
2 4 (66.67%) ITIL
3 1 (16.67%) ERP
3 1 (16.67%) Service Delivery
3 1 (16.67%) User Experience
Qualifications
1 5 (83.33%) Degree
2 4 (66.67%) A+ Certification
2 4 (66.67%) Network+ Certification
System Software
1 5 (83.33%) Active Directory
2 1 (16.67%) Terminal Services
2 1 (16.67%) VMware ESXi
2 1 (16.67%) VMware Infrastructure
2 1 (16.67%) XenApp
Systems Management
1 4 (66.67%) Jamf Pro
1 4 (66.67%) Microsoft Intune
2 1 (16.67%) Sysprep
Vendors
1 4 (66.67%) ServiceNow
2 2 (33.33%) Microsoft
3 1 (16.67%) Citrix
3 1 (16.67%) VMware